Arcade Whirl Win Service Manual WhirlWin 4 2 2010 User

Whirl Win Service Manual Whirl Win Service Manual

Whirl Win Service Manual 0 Whirl Win Service Manual_0

2013-09-30

User Manual: Arcade Whirl Win Service Manual

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Page Count: 22

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TABLE OF CONTENTS
REVISION B
4-2-2010
INTRODUCTION………………………………………..PAGE 3
 GAME FEATURES
 GAME PLAY
INSTALLATION…………………………………….…...PAGE 4
 BEFORE YOU BEGIN
 INSTALLATION
PROGRAMMING OPTIONS………………..………....PAGE 5 - 11
 INTRODUCTION
 HOW TO ADJUST OPTIONS
 USING THE PROGRAMMING OPTIONS
MAINTENANCE…………………………………..….....PAGE 12
QUICK TROUBLESHOOTING……………………......PAGE 13
ASSEMBLIES …………………………………..………PAGE 15 - 18
GAME REPAIR……………………………………….....PAGE 19 - 21
 OPERATIONAL BACKGROUND
 TROUBLESHOOTING PHILOSOPHY
 MECHANICAL REPAIR
 PARTS
SCHEMATICS………………………………….…….....See Insert
WIRING DIAGRAMS………………...………………....See Insert
WARRANTY INFORMATION……………………..…...PAGE 22
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INTRODUCTION
GAME FEATURES
Thank you for purchasing the new Whirl Win™ game from
I.C.E. By combining the great play appeal of Cyclone™
and by adding the spinning wheel and great game
sounds, we’ve taken the “Quick coin” game to a new
level. You’ll find this game to be a huge money earner
now and for years to come.
Game cabinetry is stylish, yet bright and attractive using
“glitter” decals to give it a glitzy look.
The game has been designed as a centerpiece game that
will enhance the look of any location. Thick 16 gauge
metal panels and marine grade water resistant plywood
make the game extremely durable. The top of the cabinet
is made of a special high impact styrene that is easy to
maintain, and a thick acrylic dome that is extremely
strong, and more scratch resistant than polycarbonate.
Brilliant backlighting of the playfield completes the look.
Electronics and sounds are the state of the art in digital
technology. Robust design ensures a long trouble free life
for your game. The game is very flexible with its program-
ming options to allow it to be tailored to most locations
easily. (For special non-standard options, call our service
department for details).
GAME PLAY
The object of the game is to spin the wheel in the hope
that it stops at the big bonus values.
To spin the wheel the player must stop the rotating light in
the “Spin Zone”.
This will automatically spin the wheel for the player. The
wheel spin is totally random. As is where the wheel stops.
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INSTALLATION
BEFORE YOU BEGIN
WARNING: WHEN INSTALLING THIS GAME, A
GROUNDED A.C. RECEPTACLE MUST BE USED.
FAILURE TO DO SO COULD RESULT IN INJURY TO
YOURSELF OR OTHERS. FAILURE TO USE A
GROUNDED RECEPTACLE COULD ALSO CAUSE
IMPROPER GAME OPERATION, OR DAMAGE TO THE
ELECTRONICS
DO NOT DEFEAT OR REMOVE THE GROUNDING
PRONG ON THE POWER CORD FOR THE SAME
REASON AS GIVEN ABOVE. USING AN IMPROPERLY
GROUNDED GAME COULD VOID YOUR WARRANTY.
HAVE A QUALIFIED ELECTRICIAN CHECK YOUR A.C.
RECEPTACLE TO BE SURE THE GROUND IS FUNC-
TIONING PROPERLY.
INSTALLATION
The game comes ready to play with just a few simple
things to keep in mind.
1. When installing the game, be sure you use a
grounded A.C. outlet. If necessary, have it
checked to be sure the ground is good.
THIS GAME IS DESIGNED TO DISSIPATE STATIC
ELECTRICITY THROUGH THE GROUNDING PLANE
OF THE GAME. IF THE A.C. GROUND DOES NOT
WORK, THE GAME COULD DISCHARGE STATIC
ELECTRICITY THROUGH THE GAME CIRCUITRY,
WHICH COULD CAUSE DAMAGE.
Make sure the game is level after installation. It is neces-
sary to make sure the game is level so the game will work
properly.
TOOLS YOU WILL NEED
The game normally comes fully assembled and ready for
use.
If however, you need to disassemble or reassemble the
marquee to the game for any reason, all that is needed is
a Phillips screwdriver, 7/64” Allen wrench and a 7/16”
socket and ratchet.
Place the game into its final location and use the adjust-
ing feet to level the game. This is important to do, to as-
sure proper operation of the game.
CAUTION: CHECK THAT THE A.C. VOLTAGE RATING
ON THE BACK OF THE GAME MATCHES THE A.C.
VOLTAGE OF YOUR LOCATION.
THE POWER SUPPLY IS NOT VOLTAGE ADJUST-
ABLE.
TO OPERATE THE GAME AT VOLTAGES OTHER
THAN THOSE IT WAS DESIGNED FOR, PLEASE CON-
TACT OUR SERVICE DEPARTMENT FOR VOLTAGE
CONVERSION INFORMATION.
Plug the game into the A.C. outlet and turn power to the
game on. The switch for the game is located on a power
module inside the game.
It is now time to program your game……..
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INTRODUCTION
The Whirl Win™ game is extremely flexible from a pro-
gramming standpoint. This allows the customer to “fine
tune” the game to his or her exact needs.
This section will describe in detail each of the program-
ming options and how they work.
PLEASE READ THIS SECTION THOROUGHLY BE-
FORE CALLING OUR SERVICE DEPARTMENT. MOST
QUESTIONS REGARDING SET-UP AND OPERATION
WILL BE FULLY EXPLAINED HERE.
HOW TO USE THE PROGRAMMING
OPTIONS
PROGRAMMING BUTTON – Use this button to enter and
exit the programming mode. Press this button once to
enter the mode, and once again to exit the mode.
SELECT BUTTON – Use this button to scroll through and
“step” through the various options.
CHANGE BUTTON – Use this button to “change” the
value of a particular option.
RESET BUTTON
CHANGE BUTTON
SELECT BUTTON
PROGRAMMING BUTTON
PROGRAMMING OPTIONS
SETTING YOUR PAYOUT
PERCENTAGE
The game has three basic adjustments to allow for per-
centaging the game properly. They are as follows:
LIGHT RING VALUES – These values can be changed
through programming to allow for different ticket and
game play values.
WHEEL JACKPOT VALUES – These can be changed
through programming to allow for different ticket and
game play values.
DIFFICULTY – This makes it easier or harder to hit the
“spin zone” target. This will make the wheel spin less or
more often. The wheel is set up with a difficulty of “6” from
the factory. This allows the average player to spin the
wheel about once every 20 times.
This setting is what we recommend you start with. It is
important to keep it difficult enough to spin the wheel to
keep the game interesting, but not so hard that it can’t be
done. It is important for bystanders to see that it is easy
enough to do, so they will want to play as well.
CHANGING THIS SETTING IS THE EASIEST AND
MOST EFFECTIVE WAY OF CHANGING YOUR
PERCENTAGING.
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WHIRL WIN PROGRAMMING OPTIONS
# Option Min Max Def Inc Description
1 Coins Per Credit 0 10 1 1 0 = Free Play, Coins Input for Credit
2 Games Per Credit 1 10 1 1 Games Given Per Credit
3 Credit Discounting 0 10 0 1 Number of Consecutive Credit for Free Game
4 Volume 0 10 7 1 0 = Min 10 = Max
5 Attract Time 1 30 5 1 Value in Minutes
6 Attract Mode 0 3 3 1 0 = Off, 1 = Sound, 2 = Wheel, 3 = Both
7 Jackpot Tickets 0 50 0 1 Tickets paid before wheel spun
8 Zone 1 Value 0 20 3 1 Ticket payout for Zone
9 Zone 2 Value 0 20 3 1 Ticket payout for Zone
10 Zone 3 Value 0 20 4 1 Ticket payout for Zone
11 Zone 4 Value 0 20 4 1 Ticket payout for Zone
12 Zone 5 Value 0 20 5 1 Ticket payout for Zone
13 Zone 6 Value 0 20 5 1 Ticket payout for Zone
14 Zone 7 Value 0 20 6 1 Ticket payout for Zone
15 Zone 8 Value 0 20 6 1 Ticket payout for Zone
16 Zone 9 Value 0 20 7 1 Ticket payout for Zone
17 Zone 10 Value 0 20 7 1 Ticket payout for Zone
18 Zone 11 Value 0 20 7 1 Ticket payout for Zone
19 Zone 12 Value 0 20 7 1 Ticket payout for Zone
20 Zone 13 Value 0 20 6 1 Ticket payout for Zone
21 Zone 14 Value 0 20 6 1 Ticket payout for Zone
22 Zone 15 Value 0 20 5 1 Ticket payout for Zone
23 Zone 16 Value 0 20 5 1 Ticket payout for Zone
24 Zone 17 Value 0 20 4 1 Ticket payout for Zone
25 Zone 18 Value 0 20 4 1 Ticket payout for Zone
26 Zone 19 Value 0 20 3 1 Ticket payout for Zone
27 Zone 20 Value 0 20 3 1 Ticket payout for Zone
28 Jackpot 1 Value 0 100 300 10 Value of Non-Home Jackpot Spot
29 Jackpot 2 Value 0 100 500 10 Value of Home Jackpot Spot
30 Big Jackpot Lockup 0 1 0 1 1 = Game Lockup on Jackpot 1 or 2 ONLY
31 Wheel Difficulty 1 20 6 1 Spin Window Size
32 Winability 0 100 0 5 Game until Wheel Difficulty becomes Minimum
33 Counter Type 0 1 0 1 0 = Coins, 1 = Credits
34 Sound Loop 0 1 0 1 1 = Loop Sound and hold until Tickets Dispensed
35 Factory Reset 0 1 0 1 1 = Reset upon Exit
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FORMULATING YOUR PERCENTAGES
The game comes from the factory based on a average 25
cent play, and a 1 cent retail ticket value, with a payback
of 40%.
AT THE END OF THIS SECTION ARE SOME BASIC
EXAMPLES OF PAYOUT COMBINATIONS AND THE
FORMULA FOR TRYING YOUR OWN COMBINA-
TIONS. IF YOU ARE UNABLE TO MAKE ANY OF
THESE COMBINATIONS WORK FOR YOU, PLEASE
CONTACT OUR SERVICE DEPARTMENT.
COINS PER CREDIT
(OPTION #1)
This option determines how many coins are needed
to obtain 1 “credit”. Setting a “0” puts the game into
free play mode. The range for this option is 0–10. The
default value for this option is “1”.
GAMES PER CREDIT
(OPTION #2)
This option determines how many games or turns the
player gets per credit. This option is useful if you have a
minimum coin value that is so high you need to give the
customer multiple games to get good value. The range for
this option is 1-10. The default value for this option is “1”.
CREDIT DISCOUNTING
(OPTION #3)
This determines the number of consecutive credits
(without playing a game) given before dispensing a free
game.
For example, if this option was set to “2”, each time 2
coins IN A ROW were put in, a free game would be given.
The range for this option is 0-10. The default value for this
option is “0”.
VOLUME
(OPTION #4)
This option determines the sound volume of the game.
Setting a “0” turns the sound to minimum. Setting a “10”
turns the sound to maximum. The default value for this
option is “7”
ATTRACT TIME
(OPTION #5)
This option determines the duration of time between at-
tract modes in minutes. The range for this option is 1-30.
The default value for this option is “2”.
ATTRACT MODE TYPE
(OPTION #6)
This option determines what type of attract mode (if any)
is used. Setting a “0” turns the attract mode off. Setting a
“1” makes sound only. Setting a “2” spins the wheel only.
Setting a “3” gives both sound and the wheel spin. The
default value for this option is “3”
JUST FOR SPINNING TICKETS
(OPTION #7)
Enabling this option will give the player a predetermined
amount of extra or “bonus” tickets before the wheel is
spun. The tickets will begin to pay out as the wheel be-
gins to spin. The range for this option is 0-50. Setting a
“0” turns this option OFF. The default value of this option
is “0”.
PROGRAMMING OPTIONS
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PROGRAMMING OPTIONS
ZONE VALUES
(OPTIONS #8-27)
The ring light values can be adjusted through program-
ming and by changing the decals on the playfield itself.
This determines the ring light values for zones
1-20. Each zone can be set to pay out 0-20 tickets. The
chart below will give you the default values for each zone,
as well as translate the option number to the zone.
Please see the chart above to realize the proper relation-
ship between zone, option number, and position on the
playfield. Example, Zone 10 is to the immediate right of
the “spin zone” and is option #17.
OPTION# ZONE# DEFAULT
8 1 3
9 2 3
10 3 4
11 4 4
12 5 5
13 6 5
14 7 6
15 8 6
16 9 7
17 10 7
18 11 7
19 12 7
20 13 6
21 14 6
22 15 5
23 16 5
24 17 4
25 18 4
26 19 3
27 20 3
WHEEL JACKPOT VALUES
The jackpot values can be adjusted through programming
and by changing the decals themselves. This helps to
adjust for differing game play and ticket values
NON-HOME JACKPOT VALUE, ZONE
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(OPTION #28)
This is the white jackpot wedge BELOW the words Wheel
A Win on the center hub of the wheel. The numbers are
removable and can be replaced with the other values sup-
plied with the game.
The range for this option is 0-1000. The default value for
this option is “300”
HOME JACKPOT VALUE
ZONE 0
(OPTION #29)
This is the white jackpot wedge ABOVE the words Wheel
A Win on the center hub of the wheel. The numbers are
removable and can be replaced with the other values sup-
plied with the game.
The range for this option is 0-1000. The default value for
this option is “500”
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PROGRAMMING OPTIONS
BIG JACKPOT LOCKUP
(OPTION #30)
This option will allow the game to “Lock up” when either
of the jackpot wedges are hit. This allows the location to
save on tickets if the jackpot wedges are set to pay out
a high amount. To clear the lock up, open the coin door
and hit the “Ticket Reset” button on the cash box enclo-
sure. The range for this option is 0-1. Setting a “1” turns
this feature ON. The default value for this option is
“0” (off).
WHEEL DIFFICULTY
(OPTION #31)
this option determines how hard it is to stop the light in
the “Spin Zone”. This adjusts the size of the “time
window” to make it easier or harder. The numbers
available represent MILLISECONDS (1/1000th of a
second).
The range for this option is 1-20. The default value for
this option is “6”.
When the game is set to “6”, average players
will hit the spin zone approximately once every 20
times. This is where we feel the game works best, bal-
ancing difficulty with the excitement of being able to hit
the target on a consistent basis.
CHANGE THIS SETTING TO RAISE OR LOWER THE
PAYBACK PERCENTAGE.
In the event that the wheel difficulty needs to be
changed, please use the chart below to give you a
rough idea of how your changes will affect game play.
These numbers will vary according to the age group
and skill of your customers.
MILLISECONDS 1 IN XXXXXX HITS
1 1 IN 300
2 1 IN 120
3 1 IN 60
4 1 IN 45
5 1 IN 30
6 1 IN 20 (DEF)
7 1 IN 10
8 1 IN 5
9 EASY +
WINABILITY
(OPTION #32)
If you wish to keep your percentages more accurate, or
have some especially talented players that always win eas-
ily, you may want to use this option.
What win ability does is this. You set the “wheel difficulty”
option to a number that is harder to win such as “3” ( a one
in 60 hit average). You then set this option to “20”. This
means that after 20 games are played, the difficulty window
will open to full open making it much easier to win. This
way you’ll get a winner about every 20 games or so, but the
more talented player would have to be much better to win.
Since this still works based solely on skill, it remains fair
and winnable for the advanced player, but will get easier to
allow less skillful people to win as well.
The range for this option is 0-100. Setting a “0” turns this
option OFF. The default value for this option is “0”.
COUNTER TYPE
(OPTION #33)
This option determines how the money counters work in the
game. Setting a “0” has the counters work so that each
time a COIN is inserted the counter will increment 1.
Setting a “1” has the counter work that each time a CREDIT
(one OR MORE coins) is inserted and earned, the counter
will increment by 1. The default setting for this option is
“0” (Advances once for each coin inserted).
SOUND LOOP
(OPTION #34)
This option will loop a money payout sound and lock up the
game until all tickets have been dispensed IN THE EVENT
OF A JACKPOT. This can add extra excitement to the
game. The range for this option is 0-1. Setting a “1” turns
this option on. The default value for this option is “0”, OFF.
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PROGRAMMING OPTIONS
FACTORY RESET
(OPTION #35)
This option is used to GLOBALLY RE-SET all of the soft-
ware settings to the FACTORY DEFAULT. Setting a “1”
will re-set all of the settings to their factory default as
when you first received the game. The default value for
this option is “0” (NO RE-SET).
IF YOU HAVE ANY QUESTIONS OR COM-
MENTS, PLEASE CONTACT OUR SERVICE
DEPARTMENT.
I.C.E. SERVICE DEPARTMENT
716-759-0360
NORMAL BUSINESS HOURS ARE:
MONDAY – FRIDAY, 8:30 AM TO 6:00 PM EST
GAME SETTING EXAMPLES
The examples shown below are intended to act as a
guide when setting up your game. Please be advised
these are generalities and your game in all likelihood will
need to be adjusted for your particular clientele.
25-cent play – 1-cent ticket
(spin zone) 7-6-6-5-5-4-4-3-3-2
Jackpot 500 – 300
6 MS Difficulty setting (average 1 in 20 spins)
80-cent play – 5-cent ticket
(spin zone) 5-4-3-2-2-2-2-2-1-1
Jackpot 500 – 300
6 MS Difficulty setting (average 1 in 20 spins)
50-cent play – 1-cent ticket
(spin zone) 10-10-9-9-8-8-7-7-7-7
Jackpot 900 – 900
7 MS Difficulty setting (average 1 in 15 spins)
5-cent play – 1-cent ticket
(spin zone) 2-1-0-0-0-0-0-0-0-0
Jackpot Bankrupt – Bankrupt
5 MS Difficulty setting (average 1 in 30 spins)
PAYOUT CALCULATION FORMULA
If you would like to try to figure out your own payout calcu-
lations, please use the formula on the next page.
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1. Assign Ticket Values to A-J, y (normally 19), and Jackpot 1 (J1; normally 300) and Jackpot 2
(J2; normally 500)
2. Add up values of A-D
3. Add up values of E-J and Divide by 6
4. Add the number you get in Step 2 to the number you get in Step 3
5. Take the number you get in Step 4 and divide it by 5
6. Take the number you get in Step 5 and multiply it by (y)
7. Add 905, J1 and J2 and divide that number by 20
8. Add the number you get form Step 6 and Step 7 together and divide that number by 20
*** This calculation assumes that the values on both sides of the spin zone are set the same.
If you set the 2 sides different, run this calculation for both sides and average.
Total Wheel Value
= 905 + J1 + J2
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MAINTENANCE
GENERAL MAINTENANCE
This game has been designed to be as trouble and main-
tenance free as possible.
With this in mind the only basics are to keep the game
clean. Below are the main areas to take care of with spe-
cific directions.
DOME
The dome should be cleaned with a soapy water solution
if covered with water based dirt such as food products.
After cleaning with soapy water, polish with a commercial
plastic polish or a spray furniture polish. These have lubri-
cating oils that condition the plastic and keep it shiny and
clear looking. Never use regular glass cleaners as the
ammonia in them actually damages the plastic and dulls
it.
Any deep scratches can be reduced or eliminated with a
scratch removing polish and buffing wheel.
CABINET
The cabinet plastic and decals can be cleaned with soapy
water or spray furniture polish. DO NOT use any alcohol
or petroleum based cleaners as they could damage the
plastic or printed parts.
COIN MECHANISMS
The coin mechanisms should be cleaned periodically, as
they will accumulate dirt which will cause the coins to
stick.
Remove the coin mech and clean them in a dish deter-
gent solution and a stiff brush. Dry thoroughly and re-
install.
TICKET DISPENSERS
The biggest problem ticket dispensers have is ticket dust
blocking the optical detectors. It is a good idea to occa-
sionally use compressed air to remove the dust from the
dispensers.
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QUICK TROUBLESHOOTING
GAME WILL NOT TAKE OR ADD MONEY CORRECTLY
 Micro switch not working or returning properly. Check and repair or replace as necessary.
 Bad Harnessing or connector. Check w/ohm meter and repair as necessary.
 Game programming set incorrectly. Check programming option and re-program if necessary.
 Bad Main P.C. Board. Check and repair or replace as necessary.
STOP BUTTON WILL NOT FLASH WHEN GAME HAS CREDITS, OR WORK WHEN PUSHED
 Micro switch not working properly. Test and replace as necessary.
 Micro switch popped out of housing. Snap back into housing.
 Burned out light bulb. Replace light bulb.
 Bad harnessing or connector. Check w/ohm meter and repair as necessary.
 Bad Main P.C. Board. Check and repair or replace as necessary.
GAME HAS NO SOUND
 Bad speaker. Check w/ohm meter for 4 or 8-ohm load. If not within this range, replace.
 Volume level set incorrectly. Check volume level in programming, and adjust if necessary.
 Bad Harnessing or connector. Check w/ohm meter and repair as necessary.
 Bad Main P.C. Board. Check and repair or replace as necessary
TICKET DISPENSER DOES NOT WORK OR WORKS IMPROPERLY
 Bad ticket dispenser. Repair or replace as necessary.
 Bad harnessing or connector. Check w/ohm meter and repair as necessary.
 Bad Main P.C. Board. Check and repair or replace as necessary.
 Game out of tickets. Add tickets
 Optical sensor on ticket dispenser dirty. Remove paper fuzz and debris with a soft brush.
NO FLORESCENT LIGHTING
 Bulb burned out. Replace bulb.
 Electronic ballast bad. Replace ballast.
 Harness bad or harness unplugged. Check w/ohm meter and plug in, repair or replace as necessary.
 No A.C. power to the game or Main fuse bad. Check fuse and A.C. power.
ALARM SOUND DOES NOT WORK OR FALSE TRIGGERS (OPTIONAL)
 Bad Main P.C. Board. Check and repair or replace as necessary
 Bad Harnessing. Check w/ohm meter and repair or replace as necessary.
 Alarm Plum bob set up improperly. Check for proper plum bob clearance and adjust as necessary.
 Game not level. Level game to be sure plum bob is operating correctly.
 Game unplugged. Plug game back in and test for proper operation.
WHEEL WILL NOT SPIN OR SPINS SLOWLY
 Bad Motor. Check or replace as necessary
 Bad harnessing. Check and repair as necessary
 Bad motor cooling fan causing overheating of motor. Replace fan.
 Clicker solenoid not disengaging properly. Check and replace solenoid if necessary.
 Clicker return spring. Check and replace spring if necessary.
14
QUICK TROUBLESHOOTING
LIGHT RING DOES NOT LIGHT
 Bad Main P.C. Board. Fix or replace main board.
 Bad light ring board. Find problem board and replace or repair as necessary.
 Bad light ring board harnessing. Repair as necessary.
 Blown fuse on Main P.C. Board. Replace fuse. Check for problems.
MARQUEE DOES NOT LIGHT
 Burned out or bad bulb. Replace bulb.
 Bad or disconnected harnessing. Replace or connect harnessing.
CREDITS OR TICKETS OWED DISPLAYS DON’T WORK PROPERLY
 Bad Display P.C. Board. Repair or replace Display board
 Bad Main P.C. Board. Repair or replace Main board.
 Bad display harnessing. Repair as necessary.
CAN’T ENTER OR EXIT PROGRAMMING OR OTHER ADJUSTMENT MODES
 Bad programming or adjustment buttons. Replace buttons. Check harnessing.
 Harnessing fell off back of button. Re-attach harnessing.
 Bad Main P.C. Board. Repair or replace Main board.
15
16
17
18
19
GAME REPAIR
WARNING: ALWAYS REMOVE POWER TO
THE GAME BEFORE ATTEMPTING ANY
SERVICE, UNLESS NEEDED FOR SPECIFIC
TESTING.
FAILURE TO OBSERVE THIS PRECAUTION
COULD RESULT IN SERIOUS INJURY TO
YOURSELF OR OTHERS.
OPERATIONAL
BACKGROUND
The Wheel A Win™ game has been manufactured with
modular design in mind. Almost everything in the game
can be EASILY removed for servicing. This makes it
much easier for the repairman as he /she can work in a
quieter less distracting environment away from the Game
Room floor. The game relies on 1 brushed DC for the me-
chanical spinning of the wheel. This motor can be ac-
cessed easily for service.
Coin and low ticket sensing are done with conventional
micro switches. In all areas of critical importance, optical
sensors were developed specifically, and optimized for
their particular application.
All P.C. Boards are made of premium quality board mate-
rial and use time proven components to assure you of the
most reliable designs possible.
We have put forth our best efforts and tested this game
extensively to assure the best possible performance un-
der the widest variety of operating conditions. We are AL-
WAYS however interested in our customers input for
product improvement. If you have any questions or com-
ments please feel free to contact our service department.
I.C.E. SERVICE DEPARTMENT
716-759-0360
NORMAL BUSINESS HOURS ARE:
MONDAY – FRIDAY, 8:30 AM TO 6:00 PM EST
TROUBLESHOOTING PHILOSOPHY
To find problems with the game, always first check what
should be obvious. See that the game is plugged in, and
that all of the fuses on the game are good. This includes
the fuse that is located INSIDE the power module.
Next, check to see that all of the connectors are firmly
seated and that none of the wires have been pulled out of
them.
When trying to find out if specific components are bad or
not, try swapping them with components from another
player station to see if the problem moves with the com-
ponent, or stays where it was. This will help you to know
if you have a problem with a specific component, or
maybe a problem with either the wiring or the Main P.C.
Board.
Use extreme caution when using probes or voltmeters if
the game is powered up. If doing continuity checks, it is
important to disconnect the harnessing at both ends, as
attached they may yield erroneous results.
If a P.C. Board is suspected as the cause of a problem,
check to see that all of the components on the board are
firmly attached. Pay special attention to any socketed de-
vices.
If light bulbs are suspected, swap them with one that is
known to work to narrow the problem down to either a
bulb or P.C. Board.
20
LIGHT RING SERVICING
Service the light ring as follows:
1. Remove the Allen bolts that hold the cover on to the
cabinet.
2. Lift the cover up and remove the dome. (See dome
replacement instructions)
3. Remove the 2 wheel clickers by unscrewing them.
4. Remove the Light Ring graphics by lifting the ring up.
5. Remove the plastic spacers that hold the board in
place.
6. Remove the connector to the board.
MARQUEE BULB SERVICE
To replace the PL-L fluorescent light bulb, follow the direc-
tions below.
1. Remove the 4 Allen head screws from the front of the
Phillips head screws that hold the Marquee Cover in
place.
2. Remove the clip that attaches the bulb. Remove the
bulb from its socket by pressing the “red” button and
lifting the light bulb out.
3. Replace the bulb and reattach the Marquee Cover.
DOME REPLACEMENT
1. Remove the Allen head bolts that hold the cover
to the cabinet.
2. Lift up the cover and remove the Dome.
3. Set the new dome onto the playfield centered evenly
in the game.
4. Lower the cover and bolt into place.
CREDITS / TICKETS OWED
P.C. BOARD SERVICE
1. Remove the Allen bolts that hold the cover on to the
cabinet.
2. Lift the cover up to access the Display P.C. Boards.
3. Unscrew and remove the boards for service.
4. Reassemble in reverse order.
MOTOR SERVICING /
REPLACEMENT
Service the motor as follows:
1 Remove the Allen bolts that hold the cover on to the
cabinet. Lift the cover up and remove the dome.
(See dome replacement instructions)
2 Remove the wheel by unscrewing the 3 screws that
hold it in place.
3 Remove the motor by unscrewing the screws that
hold it in place.
4 Disconnect the plug on the motor from the motor har-
ness.
5 Assemble in reverse order.
21
Parts denoted with * indicate available as part of
a specially discounted spares kit.
MECHANICAL PARTS
HF1006B-P500 Coin Door Single Entry
HF1008-P500 Cash Box Door
WF1005-P500 Coin Door Panel (Mercury Blue)
WF1007-P500 Ticket Door (Mercury Blue)
WF1010-P100 Marquee Mtg Pipe (Red)
WW3101 Control Panel
WF3024X Dome
DECALS AND GRAPHICS
CC7014 Alt Zone # Sheet decal
WF7005 Instruction plate decal
WF7007 Number sheet decal
WF7014 Arrow clicker decal
WW7013 Light Ring decal
WW7100 Playfield center hub decal
WW7101 Side panel decal
WW7102 Wheel decal
WW7103 Control panel front decal
WW7104 Button decal
WW7106 Ice logo decal
WW7108 Ticket arrow decal
WW7112 Control panel Whirl Win
ELECTRONIC / ELECTRICAL
CC2032X PCBA Tickets Owed Display
CC2034X PCBA Banana Board
PP250X Assembly Socket
PP8284X Assembly Ballast
WF2008UX Motor Assembly
WF1018AX Assembly Clicker Player 1
WF1018X Assembly Clicker player 2
WF1052 1 “ Wheel Pin
WF1053 1.5” Wheel Pin
WF1054 2” Wheel Pin
WF1055 Wheel Pin (Non-extension)
WF2002X Assembly Transformer
WF2004X Ground strap Harness
WF2011AX Player 2 station harness
WF2011X Player 1 station harness
WF2013AX Wheel Sensor harness
WF2013BX Solenoid Extension harness
WF2013X Clicker control panel harness
WF2014X Ring interconnect harness
WF2018X Speaker Harness
WF2022X Display Interface Harness
WF 2032X Credits owed display
ELECTRONIC / ELECTRICAL
CONT
WF2050AX Light Ring Harness
WF2050X Light Ring Harness Extension
WF2052X Tilt/wheel sensor extension
WF2034X Main Board PCBA
WF2007X Assembly power module
WF2059X Harness Fan
2027X Assembly Fan
WF2053X Ticket Door harness
WF2054X Control panel harness
WF2056AX Player 1 ticket door extension
WF2056X Player 2 ticket door extension
WF2057AX Wheel motor harness
WF2057X Wheel motor extension harness
WF2058AX Light ballast power harness
WF2058X Light ballast power extension harness
WF2059AX Programming button harness
E00264WWX Standard Ballast assembly
8312 PL-L 40W/41/RS/IS FLU bulb
AR2007 6x9 speakers
CC2014X Light Ring interconnect harness
2110 Tip 122 Transistor
2117 IC, 74HC14
2305 IC, 74HC273
2295 Fuse, MDQ6 (6 amp slo blo)
2315 Fuse, MDQ3 (3 amp slo blo)
HH2048F Fuse, MDQ4 (4 amp slo blo)
PARTS LISTINGS
22
WARRANTY POLICY
I.C.E. Inc warrants all components in new machines to be free of defects in materials and workmanship for the
period listed below:
■ 180 days on Main PCB’s, Computers & Motors
■ 1 year on all LCD monitor panels
■ 90 days on all other electronic and mechanical components
■ 30 days on all I.C.E. repairs and parts purchases
I.C.E. Inc shall not be obligated to furnish a warranty request under the following conditions:
■ Equipment or parts have failed through normal wear and tear
■ Equipment has been subjected to unwarranted stress, abuse or neglect
■ Equipment has been damaged as a result of arbitrary repair/modification
Products will only be covered under warranty by obtaining an I.C.E. authorized RMA #. To obtain an RMA #
please provide I.C.E. tech support with the game serial # or original I.C.E. invoice # and a detailed description of
the failure or fault symptoms.
I.C.E. Inc will assume no liability whatsoever for costs associated with labor or travel time to replace defective
parts. All defective warranty covered components will be replaced with new or factory refurbished components
equal to OEM specifications.
I.C.E. Inc will cover domestic UPS ground, or comparable shipping costs during the warranty period. International
or expedited shipments are available for an additional charge. To obtain credit defective parts must be returned
to I.C.E. Inc, at the customer’s expense, within 30 days. After 30 days a 15% re-stocking fee will apply to all re-
turns.
ICE distributors are independent, privately owned and operated. In their judgment, they may sell parts and/or ac-
cessories other than those manufactured by I.C.E. Inc. We cannot be responsible for the quality, suitability or
safety of any non-I.C.E. part or modification (including labor) that is performed by such a distributor.
Innovative Concepts in Entertainment
10123 Main St.
Clarence, NY 14031
Phone #: (716) - 759 – 0360
Fax #: (716) – 759 – 0884
www.icegame.com

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