Arcadyan Technology WA8001BAC2 Wireless Joey Access Point 2 User Manual

Arcadyan Technology Corporation Wireless Joey Access Point 2 Users Manual

Users Manual

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Wireless Joey
and Wireless Joey
Access Point
GETTING STARTED
GUIDE
Warning and Attention Symbols
You must be aware of safety when you install and use this system. This Wireless
Joey and Wireless Joey Access Point Getting Started Guide provides various
procedures. If you do some of these procedures carelessly, you could injure or kill
yourself or damage equipment or property. Some other procedures require special
attention.
The lightning lash with arrowhead symbol, within an equilateral triangle,
is intended to alert the user to the presence of uninsulated “dangerous
voltage” within the product’s enclosure that may be of suficient magnitude
to constitute a risk of electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert the
user to the presence of important operating and maintenance (servicing)
instructions in the literature accompanying the appliance.
The Class II equipment symbol means the equipment has additional
insulation and does not need to be grounded.
For Your Safety
Warning: Do not try to open the case of the Wireless Joey™ receiver.
There is risk of electrical shock, which may cause damage to the Wireless
Joey and/or personal injury or death to you. There are no user-serviceable
parts inside the Wireless Joey receiver. Opening the receiver’s case or
making unauthorized changes will void the warranty.
Warning: To reduce the risk of ire or electric shock, do not expose this
appliance to rain or moisture.
Important Software Notice
As with all software controlled products, unexpected behavior could arise if
the user tries to perform operations in a non-routine manner. This product, like
almost any other high tech product, is subject to bugs and hence EchoStar
CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES,
SUCH AS PARENTAL CONTROLS, WILL WORK AS INTENDED UNDER ALL
CIRCUMSTANCES. EchoStar endeavors to improve such conditions and will
periodically download improvements.
Equipment and Software Covered by this Getting Started Guide
This Wireless Joey and Wireless Joey Access Point Getting Started Guide
covers the Wireless Joey™ receiver and the Wireless Joey Access Point™ and
software models Wireless Joey. This Wireless Joey and Wireless Joey Access
Point Getting Started Guide may cover other devices not listed here.
Publishing Information
Copyright © 2014. EchoStar Technologies L.L.C., Englewood, Colorado 80112.
All rights reserved.
The information in this Wireless Joey and Wireless Joey Access Point Getting
Started Guide may change without notice. Revisions may be issued to tell you
about such changes.
Send comments or questions about this Wireless Joey and Wireless Joey
Access Point Getting Started Guide to
techpubs@echostar.com or
Technical Publications, EchoStar Technologies L.L.C,
90 Inverness Circle East, Englewood, Colorado 80112.
Part Number: 204274
Printed in
DISH is a registered trademark of DISH Network L.L.C.
All product names, trade names, or corporate names mentioned in this Wireless
Joey and Wireless Joey Access Point Getting Started Guide are acknowledged
to be the proprietary property of the registered owners.
Manufactured under license from Dolby Laboratories. Dolby and the double-D
symbol are trademarks of Dolby Laboratories.
HDMI, the HDMI logo and High-Deinition Multimedia
® Interface are trademarks or registered trademarks of
HDMI Licensing LLC.
This equipment may incorporate copyright protection technology that is
protected by U.S. patents, patent applications, and/or other intellectual property
rights. Use of such copyright protection technology is intended for home and
other limited pay-per-view uses only unless otherwise authorized. Reverse
engineering or disassembly is prohibited.
Important Safety Instructions
10
11
12
13
14
15
16
Read these instructions.
Keep these instructions.
Heed all warnings.
Follow all instructions.
Do not use the apparatus near water.
Clean only with a dry cloth.
Do not block any ventilation openings. Install in accordance with the
manufacturer’s instructions.
Do not install near any heat sources such as radiators, heat registers,
stoves, or other apparatus (including ampliiers) that produce heat.
Do not defeat the safety purpose of the polarized or grounding-type
plug. A polarized plug has two blades with one wider than the other. A
grounding-type plug has two blades and a third grounding prong. The
wide blade or the third prong are provided for your safety. If the provided
plug does not it into your outlet, consult an electrician for replacement of
the obsolete outlet.
Protect the power cord from being walked on or pinched, particularly at
plugs, convenience receptacles, and the point where they exit from the
apparatus.
Only use attachments/accessories speciied by the manufacturer.
Unplug the apparatus during lightning storms or when unused for long
periods of time.
Refer all servicing to qualiied service personnel. Servicing is required
when the apparatus has been damaged in any way, such as the power
supply cord or plug is damaged, liquid has been spilled or objects have
fallen into it, the apparatus has been exposed to rain or moisture, does
not operate normally, or has been dropped.
The power plug must be readily accessible so that the apparatus can be
easily disconnected from the AC power.
The Wireless Joey receiver is still connected to the AC power whenever it
is plugged into a live power outlet, even if it is turned off using the remote
control or front panel buttons.
No lame sources, such as lit candles, should be placed on the
equipment.
ii
Important Safety Instructions, continued
17 The apparatus shall not be exposed to dripping or splashing, and no
objects illed with liquids, such as vases, shall be placed on the top of it.
18 Use only the power supply provided with the receiver. Unplug the receiver’s
power cord by gripping the power plug, not the cord.
19 Do not overload wall outlets or extension cords; this can result in a risk of
ire or electrical shock.
20 Never insert objects of any kind into the receiver through openings, as the
objects may touch dangerous voltage points or short out parts. This could
cause ire or electrical shock.
21 Do not locate the antenna near overhead light or power circuits, or where it
can fall into such power lines or circuits. When installing the antenna, take
extreme care to avoid touching such power lines or circuits, as contact with
them can be fatal.
22 Do not attempt to service the receiver yourself, as opening or removing
covers may expose you to dangerous voltage and will void the Limited
Warranty. Refer all servicing to authorized service personnel.
23 Unplug the receiver from the AC power outlet before cleaning.
24 Do not place the receiver in an enclosure such as a cabinet without proper
ventilation.
25 Do not install the receiver in any area where the temperature can be less
than 40°F or more than 113°F. If the receiver is cold to the touch, do not
plug it in immediately. Let it sit unplugged at room temperature for at least
45 minutes before plugging it in.
26 Use an outlet that contains surge suppression or ground fault protection.
During an electrical storm or when the receiver is left unattended and
unused for long periods of time, unplug the power cord from the wall outlet,
disconnect the lines between the receiver and the antenna, and disconnect
the telephone line. These actions provide additional protection against
damage caused by lightning or power line surges.
27 Tighten all of the coaxial cable connections only by hand. If you use a
wrench, you may overtighten the connections and damage your equipment.
iii
Important Safety Instructions, continued
Proper Care of Your Equipment
•
Always handle the receiver carefully. Excessive shock and vibration
can damage it.
•
If the equipment is turned on and needs to be moved, unplug the
equipment and let it sit for at least 30 seconds before moving it.
•
The use of accessories or attachments not recommended by the
receiver manufacturer will void the Limited Warranty.
•
Do not stack the receiver on top of or below other electronic devices
as this can cause heat build-up and vibration.
•
On some TVs, the presence of ixed images for extended periods
of time may cause them to be permanently imprinted on the screen.
Consult your TV user guide for information on whether this a problem
for your TV, what operating/viewing restrictions apply to avoid this
problem, and associated TV warranty coverage.
iv
Wireless Joey and Wireless Joey
Access Point
Enjoy your programming cable free with the Wireless Joey™ receiver
providing all your favorite programming in places that usually do not
have cabling, such as on the patio or in the garage or the basement.
Watch and record high-deinition (HD) and standard-deinition (SD)
programming, while having the next-generation of TV content delivered
using WiFi signals from your Hopper® or a Hopper® with Sling receiver
and taking advantage of PrimeTime AnyTime™, AutoHop, apps, and
Remote Locate. Simply connect the Wireless Joey Access Point™
to your Hopper receiver, using the provided Ethernet cable. Like a
Joey® receiver, the Wireless Joey receiver can display live or recorded
content from the DVR or IP-delivered content.
The remote uses radio frequency (RF) signals to control the Wireless
Joey receiver and IR signals to control any other equipment you have
programmed. RF signals travel relatively long distances and can go
through walls and other solid objects. IR signals, used in TV, DVD, and
AUX device modes, travel up to 40 feet in a straight line-of-sight and
cannot go through walls or other solid objects. Point the remote directly
at the equipment you want to control without any objects blocking the
signal path.
Note: The term “Hopper” in this document represents both the original
Hopper® receiver and the Hopper® with Sling receiver.
Wireless Joey Access Point
The front and back panels of the Wireless Joey Access Point are provided
below.
Front Panel Controls
Rear Panel Connections
Power
Green LED
indicates Power
Access Point
Switch
Set this switch to
Access Point
WiFi Signal
Orange LED
indicates WiFi
signal
Ethernet
Connects to the
Hopper or Hopper
Internet Connector
Reset
Resets the
Wireless Joey
Access Point
Ethernet
Blue LED
indicates
connection
to a Hopper
or Hopper
Internet
Connector
WiFi
Protected Setup
(WPS)
Puts the Wireless Joey
Access Point into WPS
mode, allowing
connection to the
Wireless Joey receiver
Power
Provides power
to the Wireless
Joey Access
Point
Wireless Joey Receiver
The front and back panels of the Wireless Joey receiver are provided
below.
Rear Panel Connections
Front Panel Controls
Ethernet
Not used at
this time
Up/Down Arrows
Navigate through
menus or channels
USB Port
Connects to
multimedia devices
Select
Select menu
items and events
Audio/Video
Output
High-quality
standard-deinition
connection to the
TV audio and video
input
Locate Remote
Triggers the remote
to emit tones,
making it easier to
ind (may be a delay
in tones)
System Info
Displays the System
Info screen
Digital Audio
Optical connection
to a high-quality
digital sound
decoding system
Power
Turn the Wireless
Joey receiver on
and off or hold to
reset the Wireless
Joey
HDMI® Output
Provides highdeinition digital
audio and video
to the TV
Power
Provides power
to the Wireless
Joey receiver
Inserting the Batteries
Pull the remote battery cover off.
Insert 4 AAA batteries of the same type
and kind, making sure to match the
plus (+) ends with the plus markings on
the battery case.
Replace the remote battery cover.
Connecting the Devices
The Wireless Joey receiver uses WiFi to connect to a Wireless Joey
Access Point, which uses Ethernet to connect to your Hopper receiver,
making it possible to share live and recorded content.
Taking the Wireless Joey receiver out of
its box, ind the receiver CAID number
(RXX XXXX XXXX-XX) and smart card
number (SXX XXXX XXXX-XX) on the
plastic bag’s label. Write these numbers
on the back page of this document. Call
DISH Customer Care at
1-800-333-DISH (3474) to authorize your
Wireless Joey receiver; you need these
numbers for authorization.
Note: If installing more than one Wireless
Joey receiver, authorize all receivers at
the same time; however, install them one
at a time.
TV
Wireless Joey
Wireless Joey
Access Point
Hopper with Sling
ETHERNET
Decide where to place your Wireless Joey
Access Point in your house. The Wireless
Joey Access Point needs to connect to
your Hopper receiver and needs to be
a minimum of 6 feet away from other
Wireless Joey Access Points, Wireless
Joeys, wireless router(s), etc.
Verify that your Hopper receiver is
receiving video.
From the back panel of the Wireless Joey
Access Point, verify that the switch is set
to Access Point.
Continued on the next page
Connecting the Devices, continued
ETHERNET
Using the Ethernet cable that came
with the Wireless Joey Access Point,
connect the cable to the Ethernet
port of the Wireless Joey Access
Point’s back panel. Connect the other
end of the cable to the Ethernet port
of a Hopper receiver.
Plug the Wireless Joey Access Point
into a power outlet. The blue Ethernet
LED lights solid. The green power
LED light blinks, indicating that it is
taking a software download. Do not
disconnect the Wireless Joey Access
Point from power or Ethernet while it
is taking a software download. The
green power LED light goes solid
when the download is inished.
On your Hopper receiver and using
your remote, press MENU, select
the Settings tile, select the Network
Setup tile, and then select the
Wireless Joey Access Point tile. The
Wireless Joey Access Point appears
as a detected device.
Continued on the next page
Connecting the Devices, continued
Connect video cable(s) to the
appropriate connection on the back
of the Wireless Joey receiver. This
receiver supports HDMI technology or
RCA-type connections.
Connect the other end of the cable
to the appropriate input of your TV
or monitor. Plug the Wireless Joey
receiver and TV into a power outlet.
Turn on the TV.
Note: In most cases, connecting the
HDMI cable provides plug-and-play
control of the TV’s display resolution
and other settings. However, your TV
may require selecting a different format
to display from the Wireless Joey
receiver during setup.
Do not cover the vents on
the Wireless Joey receiver.
Covering the vents on the
Wireless Joey receiver can
cause heat build-up, which
voids the Limited Warranty.
Continued on the next page
Connecting the Devices, continued
If necessary, change your TV to
the correct input or source using
the remote that came with the TV.
Consult your TV user’s guide for
assistance.
10
If your TV is on the correct input
or source and the Wireless Joey
receiver has power, the Wireless
Joey Starting Up screen
appears.
Wait for the Receiver Setup
Wizard to load. Press SELECT
on the front panel of the Wireless
Joey receiver to begin the
Receiver Setup Wizard and to put
the Wireless Joey into WPS (WiFi
Protected Setup) mode.
11
Note: Put only one Wireless Joey
receiver into WPS mode at a
time.
Continued on the next page
Connecting the Devices, continued
12
Returning to the Wireless Joey
Access Point, press the WPS
button on the front panel to
wirelessly connect the Wireless
Joey receiver to the Wireless
Joey Access Point. Conirm that
the orange WiFi LED on the front
panel of the Wireless Joey Access
Point lights and then continually
blinks. If the orange WiFI LED
light blinks twice and stops, the
Wireless Joey Access Point has
detected a WPS conlict. Wait two
minutes and try again.
WPS
Note: WPS mode times out after
two minutes.
Continued on the next page
Connecting the Devices, continued
After the Wireless Joey receiver
connects to the Wireless Joey
Access Point, it takes a software
download.
13
Note: If you receive a message
while the Wireless Joey is taking
a software download that the
WiFi signal is weak, ignore
this message as long as the
download is progressing as
indicated on the status bar. If the
download is not progressing, then
it may be necessary to try moving
the Wireless Joey receiver
and the Wireless Joey Access
Point closer together. After
repositioning, put both devices
into WPS mode to see if they
connect and if the WiFi signal is
stronger. See the Troubleshooting
section if this issue persists.
Continued on the next page
10
Connecting the Devices, continued
A reboot occurs after the
download completes.
A popup explaining that your
Wireless Joey receiver’s
memory is being programmed
appears. This process can take
several minutes.
Continued on the next page
11
Connecting the Devices, continued
The Wireless Joey Starting Up
screen appears.
After a few minutes, the Receiver
Setup Wizard screen appears,
and the system checks for
software updates.
14
Press PAIR
or SAT
on
your Wireless Joey remote. The
remote beeps when it pairs to the
Wireless Joey receiver. A popup
appears while the remote is
pairing. Once it is paired,
select Next.
Continued on the next page
12
Connecting the Devices, continued
15
Select a Location Name for the
Wireless Joey receiver, and select
Next.
16
If your connection is recognized,
the video resolution is correctly
selected; select TV Code to
program your DISH remote to
control your TV. If you need to
change the format of the HDTV
setup, select the video resolution
for your HDTV under TV Type
and then select TV Code.
17
Select TV Code on the Remote
Manager settings screen.
18
Select the Lookup Code option.
Continued on the next page
13
Connecting the Devices, continued
19
Select the brand of the TV, and
select Next.
20
Try the VOLUME, MUTE, and
TV POWER buttons. If the
buttons work as expected, select
Yes. If the buttons did not work
as expected, select No. The
Receiver Setup Wizard selects
another remote code. Repeat
this step until the buttons work
as expected.
Yes
21
22
23
Select Save.
Save
Select Next.
Select Yes to save the settings.
Continued on the next page
14
Connecting the Devices, continued
24
If you have one Hopper in your
system, the Whole-Home
Setup screen displays, showing
the Wireless Joey linked to the
Hopper receiver. If you have
multiple Hopper receivers, link
to the Hopper from which you
want to receive live video by
highlighting it and pressing
SELECT on the remote.
25
Select Save. This step takes
several minutes to complete.
26
If you have another Wireless
Joey receiver to install, return to
step 8.
Otherwise, select Settings to
display the Settings Menu, and
continue to step 27.
Continued on the next page
15
Connecting the Devices, continued
27
Verify that the signal strength
between the Wireless Joey Access
Point and the Wireless Joey is
good. From the Wireless Joey
receiver, select the Network
Setup tile (press MENU and select
the Settings tile), and select the
Wireless Joey Access Point
tile to conirm connection and
view the signal strength. Green
indicates good signal strength; see
the Troubleshooting section for
additional information.
28
Enable bridging on each Hopper
by pressing MENU on the remote
and selecting the Settings tile,
the Network Setup tile, and the
Broadband tile. Select the Network
Details button. Select the Bridging
button. Select Enable under the
Bridging menu, and select Save.
Network Details
Bridging
Note: Bridging allows all devices on
the Whole-Home DVR network to
access Internet-based applications,
and in the case of multiple Hoppers,
enables the Wireless Joey receiver
to link to the Hopper not attached to
the Wireless Joey Access Point.
Each Whole-Home DVR network
should have one network
connection to the home router.
16
SAT Mode
To use the features described in this section, make sure you are in SAT mode by
pressing the SAT Mode button. Use SAT Mode to control the Wireless Joey receiver.
Note: Some features may not be available.
Press this button Power & TV Power
Top button turns the Wireless Joey receiver on/off
for SAT Mode
Bottom button turns the TV on/off
Pair/Input
Page Buttons
Pair remote to a
Page up/down in Program
Wireless Joey receiver
Guide and event content
Program Guide
Menu
Display current and future
Access receiver
satellite program listings
features and settings
Browse
See what is on other channels
while watching TV
Arrow/Select Buttons
Channel up/down, navigate
through menus, and select a
desired option
Cancel
Return to previous menu or
return to watching a program
Volume and Mute Buttons
Control TV volume
Programming required
Themes
Search for programs
using Themes
Recall
Return to last
TV channel viewed
Info
Retrieve info on programs
View Satellite
Programming
Exit out of any menu/guide and
return to viewing live TV
Search
Search for a program
Digital Video Recorder
(DVR) Buttons
Pause live TV and
play or record programming
Shortcut Keys
Access frequently
used features
Format
Format the picture to the
desired width to match the
program you are viewing
Number Buttons
Enter a channel number or
navigate the program guide
PIP (Picture-In-Picture)
Buttons
Not available at this time.
System Wizard
Press and hold to backup and
restore receiver and remote
settings
17
TV Mode
To use the features described in this section, make sure you are in TV mode by
pressing the TV Mode button. Remote programming is required.
Note: Some features may not be available depending on your model.
Press this button
for TV Mode
Power & TV Power
Top button turns the TV on/off
Bottom button turns the TV on/off
Pair/Input
Switch between TV inputs
(available only for certain
makes and models of TVs)
TV Menu
Access menu features
available on some TVs
Mute
Turn TV volume on or off
Select Button
Select a program or menu
Volume
Control TV volume (available
depending on your TV model)
Up/Down Arrow Buttons
Channel up/down on the TV
Recall
Return to last TV channel
viewed
Number Buttons
Enter a channel number
PIP (Picture-In-Picture)
Buttons
Not available at this time.
Note: Remote operation is different
on DISH TVs. See your DISH TV
User’s Guide for proper operation.
18
DVD Mode
To use the features described in this section, make sure you are in DVD mode by
pressing the DVD Mode button. In addition to operating a DVD player, you can also
use this mode to operate a VCR or Blu-ray Disc™ (BD) player. Remote programming is
required. Note: Some features may not be available depending on your device model.
Power & TV Power
Top button turns the DVD/VCR/BD on/off
Bottom button turns the TV on/off
Press this button
for DVD Mode
View Satellite
Programming
Exit out of any menu/guide and
return to viewing live TV
Pause
Pause a videotape or
DVD
Back
Rewind a videotape
or reverse a DVD/BD
FWD
Forward a
videotape or DVD/BD
Stop
Stop playing a DVD/BD,
stop playing or
recording a videotape
Play
Play a videotape or
DVD/BD
Record
Record on a videotape
Number Buttons
Use to get to speciic chapters
on the DVD; the function
of remote number buttons
depends on the device
19
DVR Functions
• Displays a list of recorded programs.
• Plays a live or recorded program.
• Pauses a live or recorded program.
• Stops recording a program or playing a recorded
program.
• Records a program.
• Press BACK once to reverse the program four times
as fast as normal play. Press BACK twice to reverse
at 15 times normal speed, three times to reverse at
60 times normal speed, and four times to reverse at
300 times normal speed. The on-screen bar shows
how far you have gone. For a live program, you can
only reverse back to the last channel change or back
one hour, whichever occurs last.
• Press SKIP BACK to skip back about 10 seconds in
a program.
20
DVR Functions, continued
• Press FWD (Forward) once to fast-forward through
the program four times normal speed. Press FWD
twice to forward at 15 times normal speed, three
times to forward at 60 times normal speed, and
four times to forward at 300 times normal speed.
The on-screen bar shows how far you have gone.
Of course, you cannot forward into the part of a live
program that has not been broadcast yet.
• Press SKIP FWD to skip ahead about 30 seconds
in the program.
• Press PAUSE and then press BACK to reverse the
program in slow motion at 1/4 the speed of normal
play. Press BACK again to reverse at normal
speed.
• Press PAUSE and then press FWD to forward
the program in slow motion at 1/15 the speed of
normal play. Press FWD twice to forward at 1/4 as
fast as normal play. Press FWD three times to play
the program. Of course, you cannot forward a live
program that has not been broadcast yet.
21
Using Remote Button Shortcuts
In addition to their normal functions, some buttons on your remote control
have special shortcut functions. These shortcuts are enabled while
navigating the on-screen Electronic Program Guide (EPG) or viewing the
scrollable list of events.
DVR Buttons
The following table lists some of these shortcuts
for the gray set of buttons that normally control
your DVR functions.
Note: Scheduled updates to your receiver
software may add to or modify these shortcuts.
In the Guide Display, it is not possible to move to
programs that have already occurred.
Buttons
In Guide Display
Scroll in Lists
Move 3 hours ahead
By 1 screen downward
Move 3 hours back
By 1 screen upward
24 hours ahead
To end of list
24 hours back
To beginning of list
22
Using Remote Button Shortcuts,
continued
Colored Buttons
The following table lists some of the shortcuts for the colored set of
buttons on your remote control.
Note: Scheduled updates to your receiver software may add to or modify
these shortcuts.
Buttons
From Live TV
Elsewhere
Access TV Activity
screen
Jumps to menu bar and
displays the red button
menu option.
Not an active feature
Jumps to menu bar
and displays the green
button menu option.
Access Settings
screen
Jumps to menu bar
and displays the yellow
button menu option.
Access apps
Jumps to menu bar and
displays the blue button
menu option.
From the EPG, expands
or collapses select
channel ranges.
23
Programming Remote to Control
Another Device
You can program your DISH remote to control another device, such as
a TV, DVD, Blu-ray Disc™ player, VCR, audio receiver, or ampliier. The
receiver scans the database of codes for the particular device and tries
each code. When you ind one that works, you save that code.
Typically, the TV mode button is programmed to a TV; the DVD mode
button is programmed to a DVD, Blu-ray Disc™ player, or VCR; and
the AUX button to a DVD, Blu-ray Disc™ player, VCR, audio receiver,
or ampliier. However, each of the Mode buttons are programmable to
whatever device you select.
Turn the device and receiver on.
Press MENU and select Settings. From
the Settings screen, select Remote
Manager.
Select the TV Code, DVD Code, or AUX
Code option on the Remote Manager
screen. If programming in TV or DVD
Code, continue to step 4. If programming
in AUX Code, continue with this step.
For programming in AUX Code only:
Scroll the Aux Device list to select and
highlight your device type. Select Next.
Lookup Code
Select the Lookup Code option.
Continued on the next page
24
Programming Remote to Control
Another Device, continued
Sort by
I-J
K-L
Scroll the Sort By (or Aux Device) list
to position the selected option within the
blue highlight bar.
M-N
O-Q
R-S
Brand
RadioShack
Highlight the device’s name in the Brand
list and select Next.
RCS
Realistic
Reoc
RevolutionHD
Press the Mode button for the device you
are setting up. Release.
Press POWER to turn off your device. If
the device turns off, continue with step 10.
No
If it does not turn off, press and release
SAT
to switch modes. Select No and
return to step 6 for the next code.
Continued on the next page
25
Programming Remote to Control
Another Device, continued
Using the remote, turn the device on and
try some other remote buttons to make
sure they work. When inished, press and
release SAT
to switch modes.
Yes
OR
No
10
If the code worked for other buttons,
select Yes and continue to step 10. If the
code did not work, select No and return
to step 6 for the next code for the brand
of your device.
On the Remote Manager screen,
conirm that the device’s brand name is
in parentheses after a four-digit code.
Select Save.
Save
26
Setting Parental Controls
To place parental controls on the programming coming to the TV
connected to this Wireless Joey receiver, you can either copy the
settings from the Hopper receiver, or you can set different parental
controls for your Wireless Joey receiver. To copy the parental
controls that have been set for the Hopper receiver, go to your
Hopper receiver, press MENU, select Settings, select Parental
Controls, and select Copy Settings. Select your Wireless Joey
receiver to have the same settings as the Hopper receiver.
To set parental controls on the Wireless Joey receiver, follow the
procedure provided below.
Press MENU.
Select the Settings tile.
Select the Parental Controls
tile.
The Parental Controls screen
appears.
Continued on next page
27
Setting Parental Controls, continued
Ratings
Restrictions
None
Low
Medium
High
Hide Adult
Channels
Select one of the following from
Ratings Restrictions:
• None
• Low
• Medium
• High
Select Yes to hide adult channels or
leave No selected.
Yes
No
Restrict
Purchases
Select Yes to restrict purchases or
leave No selected.
Yes
No
Restrict Apps
Unrestrict Apps
Save
Select Restrict Apps to restrict
applications or Unrestrict Apps to
leave apps open.
Select Save. Conirm Password.
28
Sharing Content
If all tuners are in use, you may either join one of the events or watch
a program found under PrimeTime Anytime™, On Demand, or
recorded on the DVR.
Press the red button to
display the TV Activity
screen. You may join a
program that is being
displayed on another TV
on your home network or
watch PrimeTime Anytime,
On Demand, or a program
recorded on the DVR. If the
event is grayed out, you are
unable to join it.
Under Watch Live, highlight a
program and press SELECT
for viewing options. Under
Watch Anytime Options,
select a tile by using the
Arrow keys on the remote
to highlight your option and
pressing SELECT.
29
Restoring Settings
If you replace your receiver or remote, you can easily restore your
settings.
Press and hold SYSTEM WIZARD on
your remote.
Restore
Device
Remote
Receiver
Restore
Select Restore to restore the settings.
Select either Receiver or Remote,
depending on which device you would
like to restore settings.
Select Restore. Repeat steps 2-4
to restore the settings for the other
device.
Press VIEW LIVE TV to return to your
DISH programming.
30
Locating the Remote
When you are looking for the remote, try the LOCATE REMOTE feature
on the front panel of the Wireless Joey receiver.
Press LOCATE REMOTE on the front
panel of the Wireless Joey receiver.
If the missing remote control is paired to
this Wireless Joey receiver and within
radio frequency (RF) range, there should
be a series of tones you hear to help
ind the location of the remote. It may
take up to 30 seconds after touching
LOCATE REMOTE before you hear the
tones. Press any button on the remote to
turn off the Locate tones after inding the
remote.
If you do not hear any tones after
pressing LOCATE REMOTE, press the
SYSTEM INFO button on the front panel.
The System Info screen lists the paired
remote(s). If the remote control you want
to ind is not listed or it is not paired
to the Wireless Joey receiver, using
LOCATE REMOTE is not an option.
If the remote control you want to ind is
out of RF range, LOCATE REMOTE is
not an option.
31
Troubleshooting
Use this information if you have a problem using the Wireless Joey
receiver. To solve a particular problem, do the following:
•
In the following section, ind the information that relates to the
problem you are experiencing. Try the suggested solution for that
problem.
•
Make sure your remote control has fresh batteries. If you see the
Remote Battery Low warning on your TV screen, change the
batteries.
•
Visit mydish.com/support.
The Wireless Joey Access Point does not turn on.
What to do: If the green power LED on the Wireless Joey Access
Point does not light after applying power, verify that
• the power connector is properly inserted into the Wireless
Joey Access Point.
• the power cord hasn’t been damaged or pinched.
• there is power to the outlet.
I am unable to WPS connect the Wireless Joey receiver and
Wireless Joey Access Point.
What to do: If the Wireless Joey receiver does not ind the Wireless
Joey Access Point while both are in WPS mode, verify that the Wireless
Joey Access Point is in Access Point mode (see step 4 on page 5). Put
both devices into WPS mode and try again. Conirm that the orange
WiFi LED on the front panel of the Wireless Joey Access Point lights
and then continually blinks. If the orange WiFi LED light blinks twice
and stops, the Wireless Joey Access Point has detected a WPS conlict.
Wait two minutes and try again.
If the two devices still do not connect to each other, they could be out
of range. If possible, try moving the two devices closer together. After
repositioning the devices, put both devices into WPS mode to see if
they connect.
32
Troubleshooting, continued
The Wireless Joey receiver and Wireless Joey Access Point
connect, but the signal strength is poor (red) and moving them
closer together is not possible.
What to do: If you are able to get the two devices to connect but the
signal strength is poor as indicated from the Wireless Joey Access
Point tile (from the Wireless Joey receiver’s remote, press MENU,
select the Settings tile, select the Network Setup tile, select the
Wireless Joey Access Point tile), you may want to consider having
a Hopper Internet Connector installed. The Hopper Internet Connector
connects to the Hopper through MoCA and then uses the Ethernet cable
to connect to the Wireless Joey Access Point. The Hopper Internet
Connector provides an opportunity to position the Wireless Joey Access
Point closer to the Wireless Joey receiver while remaining connected to
the Hopper receiver. Contact DISH at mydish.com/chat or at 1-800-333DISH (3474) if interested in this option.
Signal Strength Indicators:
•
Green indicates good signal strength
•
Yellow indicates marginal signal strength
•
Red indicates poor signal strength
•
Gray indicates the two devices have been disconnected
I am unable to link the Wireless Joey receiver to the Hopper
receiver.
What to do: Press MENU on the remote to display the Main Menu
screen. Select the Network Setup tile, select the Whole Home tile,
highlight the Hopper receiver, and press SELECT on the remote. The
Hopper receiver should link to the Wireless Joey receiver. If it does not,
then power cycle the Hopper and/or Wireless Joey receivers (unplug
the Hopper and the Wireless Joey(s), wait 10 seconds, power on the
devices). Return to the Whole-Home Setup screen and verify that they
are linked.
33
Troubleshooting, continued
The Wireless Joey receiver is showing video issues.
What to do: If video is not streaming to the Wireless Joey, check the
Wireless Joey Access Point’s connection to the Hopper receiver. Check
all the cable connections from the relector to the Hopper receiver to the
Wireless Joey Access Point, ensuring they are secure.
If there are audio/video issues, then there may be some interference
from other electronic devices that are in close proximity, such as wireless
routers, wireless phones, wireless headsets, wireless speakers, or even a
neighbor’s wireless network and/or devices. It may be possible to avoid or
reduce the interference by repositioning the Wireless Joey Access Point
and the Wireless Joey. If this occurs, where possible eliminate sources of
interference or try moving the Wireless Joey Access Point and the Wireless
Joey receiver closer together to improve signal conditions. To check signal
strength, using the Wireless Joey receiver’s remote press MENU, select the
Settings tile, select the Network Setup tile, and select the Wireless Joey
Access Point tile. Green indicates good signal strength.
It is possible to lose connection between the Wireless Joey receiver and
the Wireless Joey Access Point and have the signal indicator showing
good signal strength. Press MENU on the remote, select the Settings tile,
select the Network Settings tile, and select the Whole Home tile to verify
that the Wireless Joey receiver is linked to the Hopper. If it is not linked,
highlight the Hopper and press SELECT to link them. If the signal indicator
is showing full signal strength and video is not displaying as expected, try
unplugging the Wireless Joey receiver from power for 10 seconds and then
plugging it back into power. If video still is not displaying as expected on
your Wireless Joey receiver, try unplugging the Hopper receiver from power
for 10 seconds and then plugging it back into power.
If all the devices were working and suddenly are not working, unplug all the
devices and power them back up to re-establish connections.
If you are still having video issues, contact DISH at mydish.com/chat or at
1-800-333-DISH (3474).
34
Troubleshooting, continued
How do I install a Wireless Joey and Wireless Joey Access Point
when I have two Hoppers and a router?
What to do: Enable bridging on all Hoppers (press MENU on the remote,
select the Settings tile, the Network Setup tile, and the Broadband tile.
Select the Network Details button, select the Bridging button, select
Enable under the Bridging menu, and select Save). Link the Wireless Joey
to the Hopper receiver which has the Wireless Joey Access Point attached
to avoid having the Wireless Joey stream video through the home router.
In the case where the Wireless Joey Access Point is connected to a
Hopper Internet Connector, the Wireless Joey receiver should link to the
Hopper on the same network as the Hopper Internet Connector.
There is no picture on the TV after connecting it to the Wireless Joey
receiver.
What to do: If the Hopper receiver is working as expected, try connecting
the Wireless Joey receiver to the TV using an RCA-type connection. If
using an RCA-type connection, set the correct input for this connection on
the TV and change the settings for the TV on the Wireless Joey receiver to
match the TV’s settings.
Your remote control does not work well when controlling the
receivers.
What to do: Verify that your remote has fresh batteries. There is a Battery
Level indicator on the System Info screen that displays three levels:
Green (good), Yellow (low), and Red (critical). If this indicator is at Yellow
or Red, replace the batteries with new batteries of the same type and kind.
Verify that your remote is paired. This information is provided on the
System Info screen. If it is not paired, pair the remote.
Other devices, such as wireless routers, Bluetooth®, 2G phones, and
microwave ovens, could create interference and affect the performance of
your remote. Move your Wireless Joey receiver away from other electronic
devices that could potentially cause interference.
35
Troubleshooting, continued
Your picture is snowy (or black or blue).
What to do: Make sure your TV is tuned to the correct channel.
Make sure the cables are completely and correctly connected from
the Wireless Joey receiver to the TV and from the Wireless Joey
Access Point to the Hopper receiver.
While performing a remote control procedure, the remote control
stops working.
What to do: Start over again. If you don’t press a button for
20 seconds in a programming sequence, the remote shuts off its
programming function.
My remote is not working.
What to do: Verify the batteries are installed according to the diagram
inside the remote control’s battery compartment.
Check the Battery Level indicator located in the System Info screen.
This indicator displays three levels: Green (good), Yellow (low), and
Red (critical). If this indicator is at Yellow or Red, replace the batteries
with batteries of the same type and size.
Conirm the remote is in the correct mode for the device you want to
control. For example, to control the Wireless Joey receiver, press SAT on
the remote before the function you want performed.
Make sure you are using the correct remote control provided for your
Wireless Joey receiver. The remote uses radio frequency (RF) signals
to operate your Wireless Joey receiver. Other equipment is usually
controlled using infrared (IR) light signals. If you have programmed the
remote to control your equipment in other device modes, then the remote
control must have a clear line-of-sight to the front of these other devices.
Check that all cable connections to the Wireless Joey receiver and TV
are secure.
Continued on next page
36
Troubleshooting, continued
If your remote is showing that it is paired but isn’t working, select Un-Pair
on the System Info screen and listen for the conirmation tone. Press PAIR
to pair the remote again. If you do not hear the tone, continue with the next
suggestion.
If your remote is not listed or cannot be un-paired on the System Info
screen, then complete the following steps:
1 Press and hold SAT until all the Mode buttons light up and release.
2 Press RECALL and 0 (the number zero) at the same time and release
(SAT lights up).
3 Press SEARCH and release (SAT lights up).
4 Press VOL+ and release (SAT lights up).
5 Press STOP and release (un-pair tone is heard).
6 Press SYSTEM INFO on the front panel.
7 Press INPUT/PAIR and release to pair the remote again.
When I press a button on the remote, all the Mode LEDs lash.
What to do: When batteries are irst inserted into the remote, the remote
goes through an initializing process. This process takes about ten seconds,
and pressing a key while the remote is booting up causes the SAT, TV, and
AUX mode buttons to lash. If a remote stays in this state for longer than
two minutes, replace the batteries (see page 4).
I am trying to watch a program, but the TV Activity displays
instead.
What to do: All tuners on the receivers are currently in use, either by other
TVs, the DVR(s) recording a program(s), the receivers taking a software
download, and/or a remote viewing session occurring. You can wait until a
tuner becomes available, watch the same programming that is displaying
on another TV, stop a recording, or select PrimeTime Anytime™, On
Demand, or DVR.
My PIP (Picture-In-Picture) button isn’t working.
What to do: The PIP feature is available only on the Hopper receiver.
37
Limited Warranty
This Limited Warranty is a legal document. Keep it in a safe place. Remember
to retain your Bill of Sale for warranty service! Any items returned without a copy
of the Proof of Purchase will be considered out of warranty.
What the Warranty Covers
This warranty extends only to the original user of the equipment and is limited to the
purchase price of each part. DISH Network L.L.C. and its afiliated companies (“DISH”)
warrant this system against defects in materials or workmanship as follows:
Labor: For a period of one (1) year from the original date of purchase, if DISH
determines that the equipment is defective subject to the limitations of this warranty,
it will be replaced at no charge for labor. DISH warrants any such work done against
defects in materials or workmanship for the remaining portion of the original warranty
period.
Parts: For a period of one (1) year from the original date of purchase, DISH will supply,
at no charge, new or re-manufactured parts in exchange for parts determined to be
defective subject to the limitations of this warranty. DISH warrants any such replacement
parts against defects in materials or workmanship for the remaining part of the original
warranty period. Note: “Parts” means items included in this package, which may include
the satellite dish assembly, receiver, LNBF, remote control, power supply, or dish
mounting hardware. It does not include other parts purchased separately.
What the Warranty Does Not Cover
This warranty does not cover installation of the system. If applicable, such installation will
be warranted under a separate installation agreement.
This warranty does not cover consumer instruction, physical setup or adjustment of any
consumer electronic devices, remote control batteries, signal reception problems, loss of
use of the system, or unused programming charges due to system malfunction.
This warranty does not cover cosmetic damage, damage due to lightning, electrical
or telephone line surges, battery leakage, ire, lood, or other acts of Nature, accident,
misuse, abuse, repair or alteration by other than authorized factory service, use of
accessories not recommended by the receiver manufacturer, negligence, commercial or
institutional use, or improper or neglected maintenance.
This warranty does not cover equipment sold AS IS or WITH ALL FAULTS, shipping and
handling, removal or reinstallation, shipping damage if the equipment was not packed
and shipped in the manner prescribed, nor equipment purchased, serviced, or operated
outside the continental United States of America.
38
Limited Warranty, continued
Legal Limitations
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE
REMEDY. DISH SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED
WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM.
SOME STATES MAY LIMIT OR EXCLUDE THE FOREGOING LIMITATION, SO THE
ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. EXCEPT TO THE
EXTENT PROHIBITED BY APPLICATION LAW, UNDER NO CIRCUMSTANCES SHALL
DISH’S LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM.
ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE ON THIS SYSTEM IS LIMITED IN DURATION TO THE PERIOD OF THIS
WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG A
STATUTORY OR IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY
NOT APPLY TO YOU. DISH RESERVES THE RIGHT TO REFUSE TO HONOR THIS
WARRANTY IF DISH DETERMINES ANY OF THE ABOVE EXCEPTIONS TO HAVE
CAUSED THIS SYSTEM NOT TO HAVE PERFORMED PROPERLY. THIS WARRANTY
SHALL BE VOID IF ANY FACTORY-APPLIED IDENTIFICATION MARK, INCLUDING
BUT NOT LIMITED TO SERIAL OR CONDITIONAL ACCESS NUMBERS, HAS BEEN
ALTERED OR REMOVED. THIS WARRANTY SHALL ALSO BE VOID IF THE RECEIVER
HAS BEEN OPENED BY AN UNAUTHORIZED PERSON.
If You Need Assistance
Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase and either
your customer account number, the receiver conditional access number, or the receiver model number
ready. Display the System Info screen to ind these numbers.
A Customer Service Representative will assist you.
If the Representative determines you should return any equipment, you will be directed to call a Return
Authorization representative. Before shipping any equipment, you must talk to a Return Authorization
representative and must obtain a Return Authorization (RA) number.
You will be given the appropriate address for which to return your equipment. Whether under warranty
or not, you will be responsible for the cost of shipping back the defective equipment. For faster service,
see the Advance Exchange Program below.
Returned equipment must be packaged properly, using either the original shipping materials or the
packaging in which the replacement equipment is shipped. Include a copy of the Bill of Sale. Any
items returned without a copy of the Proof of Purchase will be considered out of warranty. Follow the
instructions given to you by the Customer Service Representative.
Write the RA number in large, clearly visible characters on the outside of the shipping box that you use
to return the equipment. To avoid confusion and misunderstandings, shipments without an RA number
clearly visible on the outside of the box will be returned to you at your expense.
39
DISH Exchange Program
DISH offers two options if you need to replace your satellite receiver equipment or its
accessories.
Advance Exchange Program
The Advance Exchange Program allows you to have replacement equipment shipped
immediately to you (depending upon where you live, it could take three to ive business days).
Along with replacement equipment, you will receive a prepaid shipping label and instructions
on how to return the defective equipment. The shipping charge, for receiving replacement
equipment and returning the defective equipment, is a one-time fee based on DISH’s
competitive bulk shipping rates (additional charges may apply outside of the continental US).
This fee will be charged to your billing account or your valid credit card. If you do not ship
the defective equipment to DISH within ten days after receiving the replacement, your billing
account or credit card will be charged the market price of the replacement. If you return the
defective equipment after ten days, you will receive a full refund less an administrative fee.
If your equipment is out of warranty and can be repaired your billing account or credit card will
be charged the standard repair fee for the replacement. If damage to the defective equipment
is found, which DISH in its sole discretion determines has voided the warranty, or makes the
equipment unrepairable, your billing account or credit card will be charged the market price of
the replacement.
Post Receipt Exchange Program
You may choose to ship the equipment to us at your cost. To provide faster service, upon
receipt of your equipment you will be shipped a replacement. Your original equipment will not
be available for return.
If the defective equipment is covered under this warranty, a replacement will be shipped back
to you at no additional cost (additional charges may apply outside the continental US).
If your equipment is not covered under warranty and can be repaired your billing account
or credit card will be charged the standard repair fee for the replacement. If damage to the
defective equipment is found, which DISH in its sole discretion determines has voided the
warranty, or makes the equipment unrepairable, your billing account or credit card will be
charged the market price of the replacement.
Accessory Warranty
An accessory is any DISH branded equipment, displaying the DISH logo, excluding the
receiver, cables and hookups, and non-mechanical components. A one-year warranty becomes
effective upon the activation of the DISH system or date of purchase, if bought separately.
A proof of purchase is required to verify the purchase date. If an accessory has an expired
warranty, no exchange will be issued. You may purchase replacement accessories from DISH
or your local retailer.
40
Residential Customer Agreement
Thank you for choosing DISH Network®.
To view this Residential Customer Agreement in Spanish, please visit dish.com or call us
at 1-800-333-DISH (3474) and we will send you a copy. Para ver este acuerdo en español
por favor visite dish.com o llame all 1-888-599-DISH (3474) y le enviaremos una copia.
DISH Network is happy to answer any questions you may have (including questions
regarding billing, installation, equipment and service) and to provide you with technical
and other customer support. You may contact us 24 hours a day, any day of the year:
Phone:
Email:
Mail:
Website:
1 (800) 333-DISH (3474)
care@dish.com
DISH NETWORK CUSTOMER SERVICE CENTER
P.O. BOX 9033
LITTLETON, CO 80160
dish.com
For purposes of this Residential Customer Agreement (the “Agreement”) and any
customer agreement(s) applicable to the package plans(s) under which you are receiving
Services and/or equipment from DISH Network (each, a “Package Plan Agreement”):
(i) “you” and “your” refer to you, the DISH Network subscriber; and (ii) “DISH Network”,
“DISH,” “we,” “us” or “our” refer to DISH Network L.L.C. (formerly known as EchoStar
Satellite L.L.C.) or, where applicable under the particular circumstances, third party billing
agents.
“DISH Network” is a registered trademark of DISH Network L.L.C.
THIS AGREEMENT, TOGETHER WITH ANY APPLICABLE PACKAGE PLAN
AGREEMENT, SETS FORTH THE TERMS AND CONDITIONS UNDER WHICH
DISH NETWORK WILL PROVIDE ITS SERVICES AND EQUIPMENT TO YOU. THIS
AGREEMENT IS EFFECTIVE UNTIL WE CHANGE OR REPLACE IT. IF YOU ARE
A NEW DISH NETWORK CUSTOMER, YOUR ACTIVATION OF A DISH NETWORK
ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES OR EQUIPMENT SHALL
CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT. IF YOU ARE AN EXISTING
DISH NETWORK CUSTOMER, WE WILL NOTIFY YOU OF ANY CHANGES TO, OR
REPLACEMENT OF, THIS AGREEMENT, AND YOUR CONTINUED RECEIPT OF DISH
NETWORK SERVICES OR EQUIPMENT FOLLOWING RECEIPT OF SUCH NOTICE
SHALL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGED OR REPLACED
AGREEMENT. IF YOU ARE AN EXISTING CUSTOMER AND DO NOT WISH TO
ACCEPT ANY CHANGED OR REPLACED AGREEMENT, YOU MUST NOTIFY US
IMMEDIATELY AND WE WILL, AT OUR OPTION, EITHER CANCEL YOUR SERVICE OR
ALLOW YOU TO CONTINUE TO RECEIVE YOUR SERVICES UNDER THE PREVIOUS
VERSION OF THIS AGREEMENT.
41
Residential Customer Agreement,
continued
1. THE DISH NETWORK SERVICE
A. Services Deined. “Services” shall mean all video, audio, data, interactive and other programming services and all
other services that are currently available from DISH Network (whether subscription, pay-per-view or otherwise) and that
we may provide to customers in the future.
B. Minimum Programming Levels. If your applicable Package Plan Agreement speciies required minimum
programming, you must subscribe to such programming. Otherwise, you must subscribe to one or more of the following
programming packages: Welcome Pack, Latino Welcome, DISH America or a higher version of such packages; a
qualifying International package plus one of the following: International Basic Package, Chinese Basic Package, or a
previously listed package. We may change such minimum programming requirements at any time. For select customers
based on when activation of service occurred, an International Service Access Fee (as detailed in Exhibit 1) may apply.
If you subscribe to Racetrack TV, but do not subscribe to applicable minimum programming a Service Access Fee (as
detailed in Exhibit 1) may apply.
C. Programming Availability. Certain Services, including without limitation, some subscription Services, sporting events
and broadcast network Services, may be blacked out in your viewing area; if you circumvent or attempt to circumvent
any of these blackouts, you may be subject to legal action. If the location at which you are receiving Services is a
wagering location, you are not eligible to receive certain channels, including without limitation, Racetrack TV. You
must be at least 18 years of age, or the applicable age of majority where you reside, to order or receive adult-oriented
programming services.
D. Changing Your Programming Selection. Unless otherwise speciied in this Agreement or any applicable Package Plan
Agreement(s), you may change your programming selection at any time by notifying us. A Programming Change Fee
(as detailed in Exhibit 1) may apply to such programming changes, unless you are receiving Services and/or Equipment
(as deined in Section 4(A)) pursuant to a Package Plan Agreement that requires you to pay in full for all Services and/or
Equipment prior to receiving such Services and/or Equipment (a “Pre-Pay Promotion”).
E. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade your Services only when you renew.
You may not downgrade your Services during the term of a multi-month subscription.
F. Ordering Pay-Per-View. You may use your remote control and on-screen program guide to order pay-per-view
Services through your television if your DISH Network receiver is connected to a land-based telephone line and/or a
broadband home network. You may also order DISH Network pay-per-view Services by calling 877-DISH-PPV (3474778) and using our automated system, or by visiting dish.com/orderppv, or by speaking with a live operator at one of our
customer service centers (an Agent Assist Fee will apply as detailed in Exhibit 1). Pre-Pay Promotion customers may
only order pay-per-view Services by calling 877-DISH-PPV (3474-778).
G. Accessing the Internet Through Your Receiver. Some of our receivers can be used to access websites and
information on the Internet. DISH Network does not have any control over such websites and information, and we do not
make any representations, warranties or guarantees as to the availability or content of such websites and information,
including without limitation: (i) the accuracy, availability, sequence, completeness, timeliness, copyright compliance,
legality, content, validity, or quality of any such websites or information; or (ii) whether using the software contained
in such receivers may result in accessing unintended, inappropriate or objectionable content. We may change, limit,
suspend, disable and/or remove your ability to access the Internet using your receiver at any time without notice. We
may also limit or restrict the websites and information that you may access on the Internet using your receiver at any
time without notice.
H. Private Home Viewing Only. DISH Network provides Services to you solely for viewing, use and enjoyment in your
private home. You agree that no Services provided to you will be viewed in any areas open to the public, commercial
establishments or other residential locations. Services may not be rebroadcast or performed, and admission may not be
charged for listening to or viewing any Services. If your Services are viewed in an area open to the public, a commercial
establishment or another residential location, we may disconnect your Services and, in addition to all other applicable
fees, you must pay us the difference between the price actually paid for Services and the full applicable rate for such
Services, regardless of whether we have the right to distribute such Services in such other location.
42
Residential Customer Agreement,
continued
I. Changes in Services Offered. We may add, delete, rearrange and/or change any and all programming,
programming packages and other Services that we offer, as well as the prices and fees related to such programming,
programming packages and Services, at any time, including without limitation, during any term commitment period
to which you have agreed. If a change affects you, we will notify you of such change and its effective date. In the
event that we delete, rearrange or change any programming, programming packages or other Services, we have no
obligation to replace or supplement such programming, programming packages or other Services. You are not entitled
to any refund because of a deletion, rearrangement or change of any programming, programming packages or other
Services.
J. Promotional Offers and Items. If a third party, such as an independent DISH Network retailer, integrator or private
cable operator, offered you a promotional offer or item in connection with your subscription to the Services, such third
party is wholly responsible for fulilling such promotional offer or providing such promotional item, and DISH Network
is not in any way responsible for such fulillment unless the promotional offer or item was offered with DISH Network’s
prior authorization, approval, permission or knowledge.
2. BILLING POLICIES; PAYMENTS FOR SERVICES; FEES
A. Payments. You agree to pay all amounts billed for Services, as well as all taxes, fees and other charges, if any, that
are now or may in the future be assessed in connection with any Services you receive from us, and any other charges
due and owing to us. State and local taxes or reimbursement charges for gross earnings taxes imposed on satellite
providers for transmission of programming in some states may apply. Unless you prepay for a multi-month subscription
to Services or prepay for all Services as required by your participation in a Pre-Pay Promotion, we will bill you monthly
in advance for most Services and in arrears for other Services such as pay-per-view ordered by you or anyone
who uses your Equipment, whether with or without your permission, until you cancel your Services. Multi-month
subscription customers and Pre-Pay Promotion customers will be billed based on your pre-pay period (multi-month
subscriptions) or monthly (Pre-Pay Promotion customers), and must make all payments in advance of the due date
on your bill in order to continue receiving your Services; you must also pre-pay for all other Services, such as pay-perview, ordered by you or anyone who uses your Equipment, whether with or without your permission.
B. Billing Policies. Your bills will show the total amount due, the payment due date, payments, credits, purchases
and other charges to your account. You may submit your payment by mail, on our website, through our AutoPay
program, by calling a DISH Network customer service representative, or by any other means that we designate.
Partial payments will be applied irst to the oldest outstanding bill. You must make your payment regardless of whether
you receive a bill. We do not assume the risk of undelivered mail. If you send checks or money orders marked with
a designation such as “payment in full,” we can accept them without waiving any of our rights, including without
limitation, our rights to collect any other amounts owed by you, notwithstanding your characterization of such payment.
DISH Network does not extend credit to our customers, and the Late Payment Fee (as detailed in Exhibit 1) is not
interest, a credit service charge or a inance charge. Certain fees and charges may apply in certain circumstances to
your payment for the Services, including without limitation, those expressly set forth in Exhibit 1 attached hereto and
incorporated herein by reference.
C. AutoPay and Paperless Billing. If you accept a promotion that requires you to sign up for and maintain AutoPay
and/or Paperless Billing and later discontinue AutoPay and/or Paperless billing, then you may no longer be eligible for
that promotion and you may lose the promotional price.
D. Alterations to Payment Terms. If you pay for a monthly subscription (other than a Pre-Pay Promotion) and your
account is past due on more than one occasion, we may require that you pay for all Services and Equipment before
you receive them, and you will be deemed to be receiving your Service under a Pre-Pay Promotion, at which point,
all terms and conditions of such Pre-Pay Promotion will apply to you. If you paid for a multi-month subscription to any
Services and your account is past due for any amount, we may convert your multi-month subscription to a monthly
subscription, and we will irst apply the amount you paid for your multi-month subscription to any past due amounts
and then to any obligations you incur in the future.
43
Residential Customer Agreement,
continued
E. Restarting your Services. If you do not pay your bill in full by its due date, or you at any time otherwise fail, neglect
or refuse to make timely payment for your Services, we may disconnect your Services, and in such event we will be
wholly relieved from any and all of our duties and obligations under this Agreement. If your Services are disconnected
for non-payment or any other reason, DISH Network may require that you pay, and you agree to pay, before we
reconnect your Services, all past due charges, a deposit equal to a minimum of one month of service charges, and
all outstanding balances accrued through the date of such disconnection. If your Services are disconnected for
non-payment or any other reason, you will no longer be eligible, even if you pay to restart your Service, to receive
any remaining credits or promotional pricing that you would have been eligible to receive had your Services not been
disconnected. Unless required by applicable law, deposits will not be held segregated from other funds and will not
earn or accrue interest. Promotional pricing is valid only at the time of installation.
F. Attorneys’ Fees/Collections. If we use an attorney or a collection agency to collect any money you owe us or to
assert any other right that we may have against you, including without limitation, any breach of any agreement you
may have with DISH Network or one of our afiliates, you agree to pay the reasonable costs of such collection or
other action. These costs may include, without limitation, the costs of a collection agency, reasonable attorneys’ fees
and court costs. If you believe you have been billed in error or you would like to make any other requests for a billing
statement credit, you must contact our customer service center by telephone or in writing within twenty (20) days after
the date you receive the bill for which you are seeking correction. Failure to timely notify us of a dispute will constitute
your acceptance of the corresponding bill. You must pay undisputed portions of any billing statement before the next
billing statement is issued or you must pay a Late Payment Fee. All payments for Services must be made directly by
you to us, unless we authorize otherwise; for example, DISH Network shall have no obligation to provide Services for
which payment is made by you to a third party or payment is made by a third party on your behalf.
G. Billing Agent Payments. Different or other payment and billing terms, conditions, options and fees may apply when
billing is provided through a third-party billing agent, including without limitation, a local telephone company.
H. Early Termination Fees. Depending on your speciic Package Plan Agreement, you may incur fees for
disconnecting your service before the expiration of a commitment period or downgrading your programming below any
applicable minimum programming requirement during a commitment period (each an “Early Termination Fee”). Please
reference your Package Plan Agreement for details regarding any Early Termination Fee that may apply.
3. CANCELLATION OF SERVICE
A. Continuation of Services. Your subscription to Services will automatically renew until you cancel your Services or
we otherwise disconnect your Services, in each case as provided herein or in any applicable Package Plan Agreement.
B. Cancellation Policies. You may cancel your Services for any reason at any time by notifying us at the phone
number, e-mail address or mailing address set forth at the top of this Agreement. Please be aware that certain
Package Plan Agreements have an optional or mandatory term commitment period and if you cancel your Services
prior to the expiration of an applicable optional or mandatory term commitment period, certain early termination or
cancellation fees may apply.
C. Disconnection of Services. In addition to all other rights that DISH Network may have to disconnect your Services,
DISH Network may disconnect your Services if: (i) you fail to pay any bill in full when it is due; (ii) we receive
conirmation that you have received Services, or any part of the Services, without paying for them; (iii) you otherwise
violate the terms and conditions of this Agreement or any applicable Package Plan Agreement; (iv) you transfer,
encumber or relocate any leased Equipment (unless you relocate such Equipment as part of a residential move into
an area within which you can permissibly continue to receive such Services); (v) you assign or attempt to assign any
of your rights, duties or obligations under this Agreement or any applicable Package Plan Agreement; (vi) you are
receiving Services through a third-party billing agent and become ineligible to receive applicable services provided
by such third-party billing agent; or (vii) you commence any act or iling of bankruptcy or bankruptcy proceedings are
commenced against you.
44
Residential Customer Agreement,
continued
D. No Credits. If your Services are cancelled or disconnected for any reason, you still must pay all outstanding balances
accrued, including without limitation, any applicable fees. Except in certain limited circumstances, charges for Services,
once charged to your account, are non-refundable, and no refunds or credits will be provided in connection with the
cancellation of Services. If you received a discounted price due to a promotion, and you cancel prior to any applicable
expiration of that promotion, you are not entitled to any refund or credit for the unused portions of such discounted price.
If you received a discounted price in exchange for your agreement to pay for your Services on a multi-month basis, and
you cancel your Services prior to the expiration of your multi-month subscription, you are not entitled to any refund or
credit for the unused portions of your multi-month subscription.
4. EQUIPMENT
A. Equipment. In order to receive Services you must purchase or lease certain reception equipment consisting primarily
of a DISH Network compatible satellite receiver(s) and applicable Smart Card(s), remote control(s), satellite antenna(s),
and sometimes low noise block converter feed(s) (LNBF) with integrated feed(s) (collectively, “Equipment”).
B. Additional Tuners and Receivers. We may choose to allow you to place additional receivers on your account. If
we allow you to do so, each additional receiver will be authorized to receive the same Services as your initial receiver,
subject to the limitations of your television equipment. All of your receivers must be located at the same residence and
continuously connected to the same land-based telephone line and/or broadband home network. If you wish to receive
Services at two different residential locations, you must open a separate account for each location, unless otherwise
speciically authorized by DISH Network. You may not directly or indirectly use a single account for the purpose of
authorizing Services for multiple DISH Network receivers that are not all located in the same residential location and
connected to the same land-based telephone line and/or broadband home network. If we later determine that you
did, we may disconnect your Services and, in addition to all other applicable fees, you agree to pay us the difference
between the amounts actually received by us and the full retail price for the Services authorized for each DISH Network
receiver on your account.
C. Smart Cards. Receiver(s) are equipped with a conditional access card (“Smart Card”) inserted into a slot
or otherwise installed in such receiver. Not all receivers with a Smart Card slot require a Smart Card for proper
authorization. Smart Cards remain the property of DISH Network at all times and must be returned to us upon our
request. Smart Cards are not transferable. Your Smart Card will only work in the DISH Network receiver to which it was
assigned by DISH Network. If you report to our customer service center that your Smart Card has been lost, damaged,
defective or stolen, we will replace it, unless there is evidence of unauthorized tampering or modiication, and a Smart
Card Replacement Fee will apply. In addition, in order to minimize downtime for your Equipment, DISH Network will,
upon your request, deliver a replacement Smart Card to you via overnight delivery, in which case an Overnight Delivery
Fee will apply.
D. DVR. DISH Network’s digital video recorder (“DVR”) products allow you to record programming in digital format.
Total available recording time varies depending on your receiver and the nature of the programs being recorded. DISH
Network does not guarantee access to or recording of any particular programming, or that any such programming will
not be deleted from your DVR product. Most programming is the copyrighted material of the third party that supplies
it; is protected by copyright and other applicable laws; and may not be reproduced, published, broadcast, rewritten,
or redistributed without the written permission of the third party that supplied it (except as permitted by the “fair use”
provisions of the U.S. copyright laws).
E. Telephone/Broadband Connection. To optimize the operation of your Equipment, you must continuously connect
each DISH Network receiver on your account to the same land-based telephone line and/or a broadband home network.
Failure to connect each receiver to the same land-based telephone line and/or a broadband network may result in
interruption or disconnection of Services. We may charge you a TV2 Receiver Connection Fee for each dual tuner
receiver that is not connected to the same land based telephone line and/or a broadband network (as detailed in
Exhibit 1).
F. Receiver Alterations. DISH Network may, through periodic downloads, alter the software, features and/or functionality
in your DISH Network receivers; provide data and content to DVR products; store and remove data and content on the
hard drives of DVR products; and send electronic counter-measures to your DISH Network receivers. DISH Network will
45
Residential Customer Agreement,
continued
use commercially reasonable efforts to schedule these downloads to minimize interference with or interruption to your
Services, but shall have no liability to you for any interruptions in Services arising out of or related to such downloads.
DISH Network may from time to time cease supporting one or more DISH Network receiver models.
G. Proprietary Components and Software. DISH Network receivers and Smart Cards contain components and software
that are proprietary to DISH Network and its licensors. You agree that you will not try to reverse-engineer, decompile or
disassemble, nor will you tamper with or modify, any software or hardware contained within any receiver or Smart Card.
Such actions are strictly prohibited and may result in the termination of this Agreement, disconnection of your Services
and/or legal action.
H. Software License. You are licensed to use the software provided in your DISH Network receiver(s), as updated by
DISH Network, its licensors and/or its suppliers from time to time, solely in executable code form, solely in conjunction
with lawful operation of the DISH Network receiver(s) that you purchased or leased, and solely for the purposes
permitted under this Agreement. You may not copy, modify or transfer any software provided in your DISH Network
receiver(s), or any copy of such software, in whole or in part. You may not reverse engineer, disassemble, decompile or
translate such software, or otherwise attempt to derive its source code, except to the extent allowed under any applicable
laws. You may not rent, lease, load, resell for proit or distribute any software provided in your DISH Network receiver(s),
or any part thereof. Such software is licensed, not sold, to you for use only under the terms and conditions of this license,
and DISH Network, its licensors and its suppliers reserve all rights not expressly granted to you. Except as stated
above, this license does not grant to you any intellectual property rights in the software provided in your DISH Network
receiver(s). Any attempt to transfer any of the rights, duties or obligations of this license is null and void. If you breach
any term or condition of this license, this license will automatically terminate.
I. Stolen Equipment. If any of your Equipment is stolen or otherwise removed from your premises without your
authorization, you must notify our customer service center by telephone or in writing immediately, but in any event
not later than three (3) business days after such removal, to avoid liability for payment for unauthorized use of your
Equipment. You will not be liable for unauthorized use that occurs after we have received your notiication.
5. LEASED EQUIPMENT
A. Lease Terms. We may choose to lease certain Equipment to subscribers. Unless otherwise speciied in an applicable
Package Plan Agreement(s), such Equipment (including without limitation, the LNBFs, but not the satellite antenna), shall
at all times remain the sole and exclusive property of DISH Network, and we may provide or replace leased Equipment
with new or reconditioned Equipment at any time, and upon cancellation or disconnection of your Services, remove or
require the return of such Equipment. No leased Equipment provided to you by DISH Network shall be deemed ixtures
or part of your real property. We may make such ilings and recordings that we may consider necessary to evidence our
ownership rights in such Equipment, and you agree to execute any and all documents that we may consider necessary
for us to make such ilings. Our ownership of such Equipment may be displayed by notice contained on it. You have
no right at any time to pledge, sell, mortgage, otherwise encumber, give away, remove, relocate, alter or tamper with
such Equipment, or to tamper with or alter any notice of our ownership on such Equipment. Any reinstallation, return,
or change in the location of such Equipment must be performed by DISH Network at our then-current service rates.
You shall not attach any electrical or other devices to, or in any way alter, any such Equipment without our prior written
consent. You are responsible for preventing the loss or destruction of leased Equipment and we recommend that such
Equipment be covered by your homeowners, renters or other insurance policy.
B. Return of Leased Equipment. It is your responsibility to return all leased Equipment within thirty (30) days following
cancellation or disconnection of your Services. You must call 800-333-DISH (3474) to receive a return authorization
number and instructions regarding acceptable methods for returning the Equipment. Options to return your Equipment
include, but are not limited to, the use of a shipping label and empty box provided by DISH Network by paying a Box
Return Fee (as detailed in Exhibit 1) (which price is subject to change at any time) or scheduling a DISH Network inhome service call to remove the Equipment by paying a Service Call Fee (as detailed in Exhibit 1) charge (which price
is subject to change at any time). Equipment will not be deemed returned until received by DISH Network. If you do not
return such Equipment undamaged and in working order, normal wear and tear excepted, and in accordance with the
procedures set forth herein, then you are responsible and must pay us certain charges as described in the Package Plan
Agreement.
46
Residential Customer Agreement,
continued
C. Defects and Damages. You must notify us immediately of any defect in, damage to, or accident involving your leased
Equipment. All maintenance and repair of such Equipment must be performed by us or our designee(s). DISH Network
may charge you for any repairs that are necessitated by any damage to, or misuse of, such Equipment.
6. TRANSFER OF ACCOUNT, SERVICES OR EQUIPMENT
You may not assign or transfer your Services without our written consent, which will not be unreasonably withheld.
Provided however, if you lease Equipment or your account has an outstanding balance, then the withholding of consent
to assign or transfer your Services shall not be deemed unreasonable.
7. LIMITATION OF OUR LIABILITY
A. INTERRUPTIONS AND DELAYS. NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS, NOR ANY OF OUR
OR THEIR AFFILIATES, WILL BE LIABLE FOR ANY INTERRUPTION IN ANY SERVICE OR FOR ANY DELAY OR
FAILURE TO PERFORM, INCLUDING WITHOUT LIMITATION: IF SUCH INTERRUPTION, DELAY OR FAILURE TO
PERFORM ARISES IN CONNECTION WITH THE TERMINATION OR SUSPENSION OF DISH NETWORK’S ACCESS
TO ALL OR ANY PORTION OF SERVICES; THE RELOCATION OF ALL OR ANY PORTION OF THE SERVICES TO
DIFFERENT SATELLITE(S); A CHANGE IN THE FEATURES AVAILABLE WITH YOUR EQUIPMENT; ANY SOFTWARE
OR OTHER DOWNLOADS INITIATED BY US; OR ANY ACTS OF GOD, FIRES, EARTHQUAKES, FLOODS, POWER
OR TECHNICAL FAILURE, SATELLITE OR UPLINK FAILURE, ACTS OF ANY GOVERNMENTAL BODY OR ANY
OTHER CAUSE BEYOND OUR REASONABLE CONTROL.
B. ALTERATIONS TO EQUIPMENT. NONE OF DISH NETWORK, ECHOSTAR OR OUR THIRD-PARTY BILLING
AGENTS, OR ANY OF OUR OR THEIR AFFILIATES, WILL BE LIABLE FOR ANY ALTERATION TO ANY EQUIPMENT,
INCLUDING WITHOUT LIMITATION, REMOVING OR DISABLING FEATURES (SUCH AS THE ABILITY TO ACCESS
THE INTERNET VIA A RECEIVER).
C. LOSS OF RECORDED MATERIAL. NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS NOR ANY OF OUR
OR THEIR AFFILIATES WILL BE LIABLE FOR ANY DAMAGE RESULTING FROM LOSS OF RECORDED MATERIAL
OR THE PREVENTION OF RECORDING, INCLUDING WITHOUT LIMITATION, ANY LOSS OR PREVENTION OF
RECORDING DUE TO ANY FAULT, FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT.
D. NO WARRANTIES. EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY BY APPLICABLE STATE LAW,
NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS, NOR ANY OF OUR OR THEIR AFFILIATES, MAKE ANY
WARRANTY, EITHER EXPRESSED OR IMPLIED, REGARDING YOUR DISH NETWORK EQUIPMENT OR ANY
OTHER EQUIPMENT OR ANY SERVICES FURNISHED TO YOU. ALL SUCH WARRANTIES, INCLUDING WITHOUT
LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE
HEREBY EXPRESSLY DISCLAIMED AND EXCLUDED.
E. CONTENT RESTRICTIONS. IT IS YOUR RESPONSIBILITY TO IMPOSE ANY PROGRAMMING, INTERNET
OR OTHER CONTENT RESTRICTIONS ON YOURSELF, MEMBERS OF YOUR FAMILY AND HOUSEHOLD, AND
GUESTS, AS YOU DEEM APPROPRIATE. NONE OF DISH NETWORK, ECHOSTAR, OUR THIRD-PARTY BILLING
AGENTS, OR OUR AND THEIR AFFILIATES SHALL HAVE ANY LIABILITY TO ANYONE DUE TO, OR BASED UPON,
ANY CONTENT (INCLUDING WITHOUT LIMITATION, ANY INACCURACIES, ERRORS IN, OR OMISSIONS FROM
SUCH CONTENT): (i) CONTAINED IN ANY OF THE SERVICES FURNISHED TO YOU; OR (ii) ACCESSED USING
THE SERVICES OR EQUIPMENT FURNISHED TO YOU.
F. DAMAGES LIMITATION. NEITHER WE NOR OUR THIRD-PARTY BILLING AGENTS, NOR ANY OF OUR OR
THEIR AFFILIATES, SHALL HAVE ANY LIABILITY WHATSOEVER FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO: DISH NETWORK EQUIPMENT OR ANY OTHER
EQUIPMENT; OUR FURNISHING OR FAILURE TO FURNISH ANY SERVICES OR EQUIPMENT TO YOU; OR ANY
FAULT, FAILURE, DEFICIENCY OR DEFECT IN SERVICES OR EQUIPMENT FURNISHED TO YOU.
47
Residential Customer Agreement,
continued
8. LEGAL COMPLIANCE; PIRACY AND INFRINGEMENT; TRADEMARKS; PUBLIC RIGHTS OF WAY
A. Piracy. Receiving any portion of the Services without paying for them and/or any direct or indirect act or attempted act
to engage or assist in any unauthorized interception or reception of any portion of the Services is a violation of various
U.S. federal and state laws and of this Agreement. The penalties for violating such laws can include imprisonment and
civil damage awards of up to $110,000 per violation.
B. Infringement. Section 605(e)4 of Title 47 of the United States Code makes it a federal crime to modify Equipment to
receive encrypted (scrambled) television programming without payment of required subscriptions. Conviction can result in
a ine of up to $500,000 and imprisonment for ive years, or both. Any person who procures Equipment that has been so
modiied is an accessory to that offense and may be punished in the same manner. Investigative authority for violations
lies with the Federal Bureau of Investigation. The Equipment may incorporate copyright protection technology that is
protected by U.S. patents and/or other intellectual property rights. Use of such copyright protection technology must be
authorized by DISH Network or its suppliers or licensors, and is intended for home and other limited pay-per-view uses
only, unless otherwise authorized by DISH Network or its suppliers or licensors. Reverse engineering or disassembly is
prohibited.
9. GENERAL
A. Notice. Any notice required or permitted to be given by us under this Agreement may be provided via the mail, on
your bill, as a bill insert, via broadcast on a television channel, through publication on the website set forth at the top of
this Agreement, by telephone, or by any other reasonable means. If we send you notice by mail, on your bill or as a bill
insert, it will be considered given the day after it is deposited in the U.S. mail, addressed to you at your then-current billing
address in our records. If we send you notice via broadcast on a television channel or through publication on the website
set forth at the top of this Agreement, it will be considered given when irst broadcast or published. If we send you notice
by telephone, it will be considered given when personally delivered to you or when left as a message at your then-current
phone number in our records. Unless otherwise speciied in this Agreement, any notice required or permitted to be given
by you under this Agreement shall be in writing and shall be sent by irst-class mail addressed to us at the mailing address
set forth at the top of this Agreement, and shall be deemed given when received by us at such mailing address.
B. Physical Address/Change of Address. When setting up your DISH Network account, you must provide us with the
physical address where your Equipment will be located and your Services will be provided. A post ofice box does not
meet this requirement. You must give us immediate notice of any change of name, mailing address, telephone number, or
physical address where your Equipment is located. You may do this by notifying our customer service center by telephone
or in writing at the phone number, mailing address, or e-mail address set forth at the top of this Agreement.
C. Online Account Information. If you have an online account with us, you are responsible for maintaining the
conidentiality of your account username and password and for all activities that occur under your account username and/
or password. You must: (i) keep your account username and password conidential and not share them with anyone else;
and (ii) immediately notify us of any unauthorized use of your password and/or account username or other breach of
security.
D. Third-Party Billing Agents. We may enter into relationships with third parties to provide billing and other services on
our behalf, in which case the terms and conditions of this Agreement shall apply to such third parties as applicable under
the circumstances. Additional terms and conditions imposed by our third-party billing agents may apply. For example and
without limitation: (i) late fees imposed by our third-party billing agents may be administered according to our third-party
billing agent’s billing procedures and applicable state tariffs and regulations; (ii) our third-party billing agents may require
that you to pay all past due charges for Services, a restart fee, and/or a prepayment before we reconnect your Services;
and (iii) other services provided by our third-party billing agents, including without limitation, local telephone service, may
need to be restored before DISH Network Services can be restored, and a restoral fee and/or deposit may be required
to restore third-party billing agent services. Partial payments on third-party billing agent bills may be applied irst to the
balance due for other services billed on your third-party billing agent bill, including without limitation, local telephone
service, according to the third-party billing agent’s billing procedures and applicable state statutes and regulations. Please
contact your third-party billing agent for details. Failure to pay all or any part of your third-party billing agent bill may result
in disconnection of Services. If your account is assigned to a third-party billing agent we will provide you notice of such
assignment.
48
Residential Customer Agreement,
continued
E. Credit Checks. You authorize DISH Network to investigate your inancial responsibility and creditworthiness,
including without limitation, acquiring credit reports and histories, and to report any payment defaults to credit reporting
agencies. Such credit checks may require you to provide DISH Network with your social security number. Under the Fair
Credit Reporting Act, you have the right to notify DISH Network if you believe we have reported inaccurate information
about your account to any credit reporting agency. Please include in any such notice the speciic item of dispute and why
you believe the information reported is in error.
F. Applicable Law. This Agreement, including without limitation, all matters relating to its validity, construction,
performance and enforcement, and any claim, complaint or dispute arising out of or related to this Agreement, the
Services or the Equipment shall be governed by the laws and regulations of the State of Colorado without giving effect
to its conlict of law provisions. This Agreement is subject to amendment, modiication or termination if required by such
laws or regulations. If any provision in this Agreement is declared to be illegal or in conlict with any law or regulation,
that provision will be considered modiied to the minimum extent necessary to make such provision legal and no longer
in conlict with such law or regulation, without affecting the validity of any other provisions.
G. Remedies Cumulative. The rights and remedies provided under this Agreement to DISH Network in case of your
default or breach of this Agreement are cumulative and without prejudice to any other rights and remedies that DISH
Network may have by reason of such default or breach at law, in equity, under contract or otherwise (all of which are
expressly reserved).
H. Other. No salesperson, installer, customer service representative, authorized retailer, or other similarly situated
individual is authorized to change or override this Agreement. DISH Network may, however, change this Agreement at
any time and will notify you if that occurs. The terms and conditions of this Agreement that either are expressly stated to
survive or by their nature would logically be expected to survive its expiration or termination will continue thereafter. This
Agreement is in addition to any other written agreement(s), if any, between you and DISH Network, including without
limitation, any applicable Package Plan Agreement, and except as provided to the contrary herein, all such written
agreements shall remain in full force and effect. Except as expressly set forth in this Agreement to the contrary, this
Agreement replaces and supersedes any and all prior DISH Network Residential Customer Agreements in their entirety,
and such prior DISH Network Residential Customer Agreements shall be of no further force or effect whatsoever. In the
event of any ambiguity between this Agreement and any applicable Package Plan Agreement, DISH Network shall have
the sole and exclusive authority to interpret and/or make a inal determination concerning any issue arising from such
ambiguity.
49
Residential Customer Agreement,
continued
Exhibit 1 - FEES
In addition to any amounts due for your Services and any other amounts due under this Agreement or any
applicable Package Plan Agreement, you agree to pay the fees listed in the table below (“Fees”) if and
when applicable. DISH may change these Fees, increase or decrease these Fees, or impose additional
Fees at any time upon notice to you. Discounts on certain Fees may be available from time to time if you
subscribe to certain programming packages and/or use certain Equipment. Additional Fees may apply for
non-standard installations or if you upgrade your Equipment after installation. You may call 800-333-3474
to request an itemization of any cost that you will incur in order to purchase and/or lease or receive DISH
Equipment and /or DISH Services.
Monthly Fees
Type of Fee
Additional Receiver
Fee*
(*In determining the
Additional Receiver
Fee amount, the
receiver with the
highest associated
fee shall be deemed
activated prior to all
other receivers on
your account.)
Amount
Description of When Fee Applies
$7.00
You have more than one (1) receiver on your account.
Per additional high-deinition (HD) receiver.
$10.00
You have more than one (1) receiver on your account.
Per additional DVR receiver.
$14.00
You have more than one (1) receiver on your account.
Per additional Duo receiver.
$17.00
You have more than one (1) receiver on your account.
Per additional DuoDVR or SlingLoaded receiver.
$7.00
You have a Hopper receiver on your account.
Receiver Fees
$7.00
You have a Joey receiver on your account.
Whole Home DVR
Service Fee
$4.00
You have a Whole Home DVR Hopper on your account.
DVR Service Fee
$6.00
You purchase or lease a digital video recording receiver and you do not
subscribe to a “with DVR” programming package. (If you have a HD Duo
SlingLoaded DVR receiver on your account, a $10.00 fee will also apply).
Protection Plan
$7.00
You participate in the Protection Plan.
DISH Pause
$5.00
You are eligible for and participate in DISH Pause.
Service Access Fee
$6.00
You subscribe to Racetrack TV but do not subscribe to applicable
required minimum programming.
International Service
Access Fee
$10.00
You do not subscribe to applicable required minimum programming.
TV2 Receiver
Connection Fee
$5.00
You purchase or lease a dual tuner receiver and it is not connected to a
phone line and/or a broadband network.
DISH 500 Upgrade
Fee
$5.00
You receive Services in Alaska (AK) or Hawaii (HI).
50
Residential Customer Agreement,
continued
Transactional Fees
Type of Fee
Amount
Description of When Fee Applies
Agent Assist Fee
$5.00
You order PPV or make a credit/debit card or Bank Account payment
over the phone with an agent.
External Hard Drive
Activation Fee
$40.00
One-time fee charged if you have a ViP receiver and you choose to
connect an external hard drive to that receiver.
Late Payment Fee
$7.00
You do not pay your bill in full on or before its due date (unless you are
receiving Services pursuant to a Pre-Pay Promotion).
Returned Payment
Fee
$10.00
You make an EFT or check payment to DISH Network and it is
subsequently returned.
Shipping and
Handling Fee
$15.00
DISH Network delivers hardware to you via regular delivery. (A $20.00
Extended Delivery Fee also applies to AK, HI, Puerto Rico, or Virgin
Islands.)
Overnight Delivery
Fee
$20.00
DISH Network delivers an item to you via overnight delivery (not
available in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands).
Box Return Fee
$17.00
DISH Network delivers return boxes and labels to return leased
equipment.
Smart Card
Replacement Fee
$50.00
We replace your Smart Card because it was lost, damaged, defective or
stolen, as long as there is no evidence of tampering or modiication.
Out of Warranty
Receiver
Replacement Fee
$75.00
You need to replace or repair an out of warranty receiver.
Service Call Fee
$95.00
We send a certiied technician to you.
$5.00
You change your programming selection in 30 days or less from the
same service being added (but not regarding adult programming).
$20.00
Changes to your programming selection include adult programming.
Programming Change
Fee
51
FCC Compliance
The following text is extracted from Federal Communications Commission
(FCC) regulations, as of the publication date of this User’s Guide. Contact
the FCC (see following) or your library for the complete text of the
regulations.
This device complies with Part 15 of FCC Rules. Operation is subject to the following
two conditions:
1.
2.
This device may not cause harmful interference
and
This device must accept any interference received, including interference that
may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by following one or more of
the following measures:
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
If none of these remedies stops the radio interference, you should contact a licensed
radio/television technician, your satellite dealer, or call the Customer Service Center at
1-800-333-DISH (3474), for assistance.
Do not make changes or modiications to this equipment. This could void the user’s
authority to operate the equipment.
Product must be installed at least 20 cm (~8 inches) from typical person locations per
FCC RF exposure regulations.
Operation of Wi-Fi on channels within 5150-5250 MHz is restricted to indoor use only.
52
Agreement on Internet Usage
via Wireless Joey Receiver
The software contained in the receiver may reference, display, link to, and provide
users access to web services, sites, and information located worldwide through the
Internet. Because EchoStar Corporation and DISH Network have no control over such
sites and information, we make no representations, warranties or guarantees as to
such sites and information, including but not limited to:
(a) the accuracy, availability, sequence, completeness, timeliness, copyright
compliance, legality, content, validity, or quality of any such sites or information, or
(b) whether using the software may result in locating unintended, inappropriate, or
objectionable content.
Because some of the content on the Internet consists of material that is adult-oriented,
restricted to viewers at least 18 years of age or the age of majority where you live, or
otherwise objectionable to some people or viewers, under the age of 18, the results
of using the software may automatically and unintentionally result in the generation
or display of sites, links, or references to such objectionable and/or adult-oriented
material.
By using the software, you acknowledge that neither EchoStar Technologies L.L.C.
nor DISH Network L.L.C. makes any representations, or warranties, or guarantees
with regard to any sites or information displayed by or accessed by in connection
with use of the software. EchoStar Technologies L.L.C., DISH Network L.L.C., their
respective direct and indirect subsidiaries and parents, and the oficers, directors,
and shareholders of any of the foregoing companies shall not, directly or indirectly,
be liable in any way to you or to any other person or entity for the content you receive
using the software or for any inaccuracies, errors in, or omissions from the content.
EchoStar Technologies L.L.C., DISH Network L.L.C., and their respective afiliates
and licensors reserve the right to change, suspend, remove, or disable access to any
services at any time without notice. In no event will EchoStar Technologies L.L.C.,
DISH Network L.L.C., their respective direct and indirect subsidiaries and parents, or
the oficers, directors, and shareholders of any of the foregoing companies be liable
for the removal of or disabling of access to any such services. EchoStar Technologies
L.L.C., DISH Network L.L.C., and their respective afiliates and licensors may also
impose limits on the use of or access to certain services, in any case, and without
notice or liability.
53
If You Need Help
1. Review the Hopper, Hopper with Sling, and Wireless
Joey receiver guides available at mydish.com/
manuals.
2. See Troubleshooting on page 32.
3. On your receiver, select the Help tile
from the Main Menu.
4. Visit mydish.com/chat for 24/7 support.
5. Call the Customer Service Center at
1-800-333-DISH (3474).
For additional information, refer to the Residential
Customer Agreement included with your Hopper and
available at mydish.com/legal.
54
Index
Connect Wireless Joey Access
Point to Hopper
Receiver 5
Connect Wireless Joey Receiver
to Wireless Joey Access
Point 5
FCC 52
Front Panel Controls—Wireless
Joey 3
Front Panel Controls—Wireless
Joey Access Point 2
DVD Mode 19
DVR buttons
Back 20
DVR 20
Forward 21
Pause 20
Play 20
Record 20
Skip Back 20
Skip Forward 21
Stop 20
DVR Functions 20
Exchange Program 40
Insert Batteries 4
Internet Usage Agreement 53
Limited Warranty 38
Locate Remote 31
Parental Controls 27
Program Remote to Control
Another Device 24
Rear Panel Connections—
Wireless Joey
Receiver 3
Rear Panel Connections—
Wireless Joey Access
Point 2
55
Index, continued
Remote Button
Shortcuts 22
Residential Customer Agreement 41
Restore Settings 30
SAT Mode 17
Set up Parent Controls 27
Shortcut Buttons on Remote 22
Set up Wireless Joey Access Point 5
Set up Wireless Joey Receiver 5
Share Content 29
Troubleshooting 32
TV Mode 18
Warranty 38
Wireless Joey Receiver Front Panel 3
Wireless Joey Access Point Front
Panel 2
Wireless Joey Receiver Rear Panel 3
Wireless Joey Access Point Rear
Panel 2
56
Wireless Joey Receiver Information
You may need to provide this information if you call the Customer Service
Center.
Note: Some of the items listed below may not be used at this time.
Purchase Location Name:
Purchase Location Telephone Number:
Wireless Joey Receiver CAID Number: R
Wireless Joey Receiver Smart Card
Number: S
Remote Control Settings
Television Code (TV Mode):
DVD Code (DVD Mode):
Auxiliary Device Code (AUX Mode):
Auxiliary Device Type (AUX Mode):
57
For all your customer needs,
go to mydish.com/chat or call
the Customer Service Center
at 1-800-333-DISH (3474)
Source Exif Data: 

EXIF Metadata provided by EXIF.tools

FCC ID Filing: RAXWA8001BAC2

 






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