Arris DCX3510 M High Definition All Digital Dual Tuner DVR Set Top User Manual M: Guide DCX3510M

User Manual: Arris DCX3510-M DCX3510-M: User Guide

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User Guide
DCX3510-M
High-Definition All-Digital Dual
Tuner DVR Set-top
©ARRIS Enterprises, Inc. 2014 All rights reserved. No part of this publication may be reproduced in any form or by any means or
used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS
Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time
without obligation on the part of ARRIS to provide notification of such revision or change.
ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this
document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest
in the marks and names of others.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties
of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in
this manual at any time.
The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change
without notice.
Safety & Regulatory Information
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Safety & Regulatory
Information
IMPORTANT SAFETY INSTRUCTIONS
• Read these instructions.
• Keep these instructions.
• Heed all warnings.
• Follow all instructions.
• Do not use this apparatus near water.
• Clean only with dry cloth.
• Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
• Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
• Do not defeat the safety purpose of the polarized or grounding type plug. A polarized plug
has two blades with one wider than the other. A grounding type plug has two blades and a
third grounding prong. The wide blade or the third prong is provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the
obsolete outlet.
• Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
• Only use attachments/accessories specified by the manufacturer.
• Unplug this apparatus during lightning storms or when unused for long periods of time.
• Refer all servicing to qualified service personnel. Servicing is required when the apparatus
has been damaged in any way, such as the power supply cord or plug is damaged, liquid
has been spilled or objects have fallen into the apparatus, the apparatus has been exposed
to rain or moisture, does not operate normally, or has been dropped.
IMPORTANT SAFETY CONSIDERATIONS
The DCX3510-M set-top requires careful handling to avoid potential damage to its internal hard disk
drive or the loss of recorded data. Be sure to follow these requirements during transportation and
installation.
The plug is the main disconnect device. It shall remain readily accessible and operable.
The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as
vases, shall be placed on the apparatus.
During Transportation to the Subscriber Home
Transport the cable terminal in its shipping box or an equally padded container.
Do not expose the terminal to rain or moisture.
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Safety & Regulatory Information
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During Installation
• Do not place the terminal in an enclosed area where the cooling vents are blocked or
impede the flow of air through the ventilation openings.
• Install the terminal so that its position does not interfere with its proper ventilation. For
example, do not place the terminal on a bed, sofa, rug, or similar surface that could block
the ventilation openings.
• Install the terminal away from heat sources such as radiators, heat registers and stoves.
Installation of the terminal near consumer electronics devices, such as stereo
receiver/amplifiers and televisions, is permitted as long as the air surrounding the terminal
does not exceed 40º C (104º F).
• Place the terminal on a flat surface not prone to vibration or impact.
• Do not install the terminal in an area where condensation occurs.
• To prevent the temporary loss of guide data and cause a temporarily non-responding
terminal, do not plug the AC power cord into a switched power outlet.
• To avoid shock and vibration damage to the internal hard drive, do not move the terminal
while it is plugged in.
• To allow the hard drive to spin down and park its heads, wait at least 10 seconds after
disconnecting power before moving the terminal.
FCC Compliance
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and set-top.
• Connect the equipment into an outlet on a circuit different from that to which the set-top
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Caution: Changes or modifications not expressly approved by ARRIS for compliance could void the
user’s authority to operate the equipment.
Safety & Regulatory Information
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This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
FCC Declaration Of Conformity
ARRIS Enterprises, Inc. 3871 Lakefield Drive, Suwanee, GA 30024, 1-215-323-1000, declares that the
DCX3510-M set-top complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
Canada Industry Canada (IC)
This Class B digital device complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Caring for the Environment by Recycling
When you see this symbol on a ARRIS product, do not dispose of the product with
residential or commercial waste.
Recycling your ARRIS Equipment
Please do not dispose of this product with your residential or commercial waste.
Some countries or regions, such as the European Union, have set up systems to
collect and recycle electrical and electronic waste items. Contact your local
authorities for information about practices established for your region..
Software License
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Software License
IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU USE ANY
SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH THE ARRIS
DIGITAL CABLE RECEIVER OR HOME THEATER SYSTEM (EACH SHALL BE REFERRED TO IN THIS LICENSE
AS A “RECEIVER”). BY USING THE RECEIVER AND/OR USING ANY OF THE SOFTWARE, YOU INDICATE
YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL
BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND ARRIS. THE TERMS OF THIS LICENSE APPLY TO
YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT USE THE SOFTWARE AND (II)
RETURN THE RECEIVER AND THE SOFTWARE (COLLECTIVELY, “PRODUCT”), INCLUDING ALL
COMPONENTS, DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO
YOUR POINT OF PURCHASE OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND.
The Software includes associated media, any printed materials, and any “on line” or electronic
documentation. Software provided by third parties may be subject to separate end user license
agreements from the manufacturers of such Software. The Software is never sold. ARRIS licenses the
Software to the original customer and to any subsequent licensee for personal use only on the terms of
this License. ARRIS and its third party licensors retain the ownership of the Software.
You may:
USE the Software only in connection with the operation of the Product.
TRANSFER the Software (including all component parts and printed materials) permanently to another
person, but only if the person agrees to accept all of the terms of this License. If you transfer the
Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to
the same person or destroy any copies not transferred.
TERMINATE this License by destroying the original and all copies of the Software (if applicable) in
whatever form.
You may not:
(1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in part, to
any other person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the
User Guide included with the Software, other than for personal use. (3) Copy, alter, translate, decompile,
disassemble or reverse engineer the Software, including but not limited to, modifying the Software to
make it operate on non compatible hardware. (4) Remove, alter or cause not to be displayed, any
copyright notices or startup message contained in the Software programs or documentation. (5) Export
the Software or the Product components in violation of any United States export laws.
The Product is not designed or intended for use in on line control of aircraft, air traffic, aircraft
navigation or aircraft communications; or in design, construction, operation or maintenance of any
nuclear facility. ARRIS AND ITS THIRD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED
WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE
THE PRODUCT FOR SUCH PURPOSES.
Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks
and all other intellectual property rights subsisting in the foregoing, and all adaptations to and
modifications of the foregoing shall at all times remain with ARRIS and its third party licensors. ARRIS
retains all rights not expressly licensed under this License. The Software, including any images, graphics,
iii
Software License
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photographs, animation, video, audio, music and text incorporated therein is owned by ARRIS or its
third party licensors and is protected by United States copyright laws and international treaty
provisions. Except as otherwise expressly provided in this License, the copying, reproduction,
distribution or preparation of derivative works of the Software, any portion of the Product or the
documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License
constitutes a waiver of the ARRIS rights under United States copyright law.
This License and your rights regarding any matter it addresses are governed by the laws of the
Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL
TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License.
ARRIS is not responsible for any third party software that is provided as a bundled application, or
otherwise, with the Software or that is downloaded to, or otherwise installed on, the Product.
U.S. GOVERNMENT RESTRICTED RIGHTS
The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or
disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights
in Technical Data and Computer Software clause at 52.227 7013. The contractor/manufacturer is ARRIS
Enterprises, Inc. 3871 Lakefield Drive, Suwanee, GA 30024.
Software License
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Contents
Safety & Regulatory Information .................................................................................................... iii
Software License ............................................................................................................................. vi
Tables ............................................................................................................................................. ix
Figures ............................................................................................................................................ ix
Introduction..................................................................................................................................... 1
Overview ........................................................................................................................................... 1
Features ............................................................................................................................................ 1
Front Panel ................................................................................................................................. 2
Rear Panel ................................................................................................................................... 3
Operation ........................................................................................................................................ 4
Turning Power On and Off ................................................................................................................. 4
Changing Channels ........................................................................................................................... 4
Adjusting the Volume ........................................................................................................................ 4
Interactive Program Guide ................................................................................................................. 4
Video Format Indicators (Front Panel Display) ..................................................................................... 5
M-Card™ ............................................................................................................................................ 5
Digital Video Recorder (DVR)........................................................................................................... 6
Using the External DVR Expansion Feature .......................................................................................... 7
Connecting Your DCX Set-top ......................................................................................................... 8
Video Connection Options ................................................................................................................. 8
HDMI or IEEE-1394 — HDTV and SDTV ......................................................................................... 8
Component Video (YPbPr) — HDTV and SDTV .............................................................................. 9
Composite Video — SDTV ........................................................................................................... 9
Connecting an HDTV — Single Connection for Video/Audio .............................................................. 10
Cable In .................................................................................................................................... 10
HDMI ........................................................................................................................................ 10
IEEE-1394 .................................................................................................................................. 10
Connecting an HDTV — Separate Video/Audio Connections ............................................................. 12
Cable In .................................................................................................................................... 12
DVI ........................................................................................................................................... 12
Component Video (YPbPr) ......................................................................................................... 12
Audio ....................................................................................................................................... 12
Connecting an A/V Receiver — Audio ............................................................................................... 14
Connecting an SDTV ........................................................................................................................ 16
Connecting a Standard-Definition TV (SDTV) and VCR/DVD Recorder ................................................. 17
Tables
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Connecting an A/V Receiver, SDTV, and VCR/DVD Recorder ............................................................... 19
Connecting Your Set-top to an External eSATA DVR .......................................................................... 21
Data Devices ................................................................................................................................... 22
Data Features .................................................................................................................................. 22
On-Screen Graphics ......................................................................................................................... 23
Recording Your Connections ......................................................................................................... 24
Configuring the User Settings ....................................................................................................... 25
User Settings Menu Main Screen ...................................................................................................... 26
Native Mode Settings Screen ............................................................................................................ 31
Additional HDMI Settings Screen ...................................................................................................... 34
Additional Closed Caption Settings Screen ....................................................................................... 37
Subtitle and DVS Settings Screen ..................................................................................................... 39
Advanced Audio/Video Settings Screen ............................................................................................ 40
Troubleshooting ............................................................................................................................ 43
Tables
Table 1: User Settings Main Menu Field Descriptions ......................................................................... 28
Table 2: Native Mode Settings Field Definitions ................................................................................. 32
Table 3: Additional HDMI Settings Field Definitions ........................................................................... 35
Table 4: Additional Closed Caption Settings Field Definitions............................................................. 38
Table 5: Subtitle and DVS Settings Field Definitions ........................................................................... 40
Table 6: Advanced Audio/Video Settings Field Definitions ................................................................. 42
Figures
Figure 1: Front Panel .......................................................................................................................... 2
Figure 2: Rear Panel ........................................................................................................................... 3
Figure 3: Connecting an HDTV — Single Connection for Video/Audio ................................................ 11
Figure 4: Connecting an HDTV — Separate Video/Audio Connections ............................................... 13
Figure 5: Connecting an A/V Receiver — Audio ................................................................................. 15
Figure 6: Connecting an SDTV .......................................................................................................... 16
Figure 7: Connecting a Standard-Definition TV (SDTV) and VCR/DVD Recorder ................................... 18
Figure 8: Connecting an A/V Receiver, SDTV, and VCR/DVD Recorder ................................................. 20
Figure 9: Connecting Your Set-top to an External eSATA DVR ............................................................ 21
Figure 10: Data Device Connections ................................................................................................. 22
Figure 11: Default User Settings Menu when no HDMI connection is in place ..................................... 26
Figure 12: Default User Settings Menu when an HDMI connection is in place ..................................... 27
Figure 13: User Settings Menu—Main Menu Screen .......................................................................... 28
Figures
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Figure 14: Native Mode Settings menu screen ................................................................................... 32
Figure 15: Additional HDMI Settings screen ...................................................................................... 34
Figure 16: Additional Closed Caption Settings menu screen .............................................................. 37
Figure 17: Subtitle and DVS Settings Menu Screen ............................................................................ 39
Figure 18: Advanced Audio/Video Settings Menu Screen ................................................................... 41
Introduction
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Introduction
Overview
Congratulations on receiving an ARRIS DCX3510-M Series High-Definition All-Digital Dual
Tuner Cable Set-top, one of the most advanced interactive digital cable set-tops available
today. ARRIS has merged the extraordinary features of digital cable — the seemingly endless
programming options, interactive program guides, Video on Demand (VOD), and commercial-
free, CD quality music — with the flexibility of a dual tuner-digital video recorder (DVR) and the
incredible picture quality and sound of High-Definition TV (HDTV).
The DCX3510-M includes an “Entertainment Package” that enables a direct digital connection
to consumer audio and video devices through IEEE-1394 and HDMI™ interfaces. Dolby® Digital
Plus is supported by the HDMI interface and provides 7.1 channels and beyond of enhanced-
quality audio. The set-top is fully equipped with a factory-installed hard drive for hours of DVR
functionality, which includes the capability of recording two High-Definition programs, or
watching one while recording another.
This User Guide introduces you to the basic features, outlines important safeguards, and
provides several options for integrating this component into your current entertainment
system. Please take a few moments to read through this User Guide; the configuration
diagrams, on-screen menu description and troubleshooting sections will help you make the
most of your home entertainment experience.
To determine which features of digital cable are provided in your service area, please check
with your local cable operator. They will be happy to provide instructions for these optional
services.
Features
• All-Digital Dual Tuner High-Definition DVR M-Card Host (dual tuners support watch and
record mode)
• Advanced A/V High-Definition decode
• Integrated MoCA™ networking
• HDMI, Component, IEEE-1394, Composite, Digital Audio (S/PDIF), Audio L/R, Ethernet, USB,
eSATA
• 1080p 24/30 video decode and 1080p 24/30/60 video output support
1
Introduction
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Front Panel
Figure 1: Front Panel
Number Description
1
Power — Turns the set-top on and off (standby)
Introduction
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Rear Panel
Figure 2: Rear Panel
Number Description
1 Cable In — Connects to cable signal from your service provider
2 Digital Audio (Optical S/PDIF) — Provides Dolby® Digital or PCM output
3 Video outputs / YPbPr — Component video output (HDTV)
4 Audio Out — L/R audio
5
HDMI — High-Definition TV (HDTV) connector
6 Video Out — Composite Video (SDTV)
7 eSATA* — External Serial Advanced Technology Attachment disk interface
8 USB* 2.0 — High-Speed peripheral device connection
9 Ethernet* — Network connection
10 External IR Input — Connects to a remote control set-top accessory cable
Data test connector (service personnel only)
11 IEEE-1394 — Audio and video device connection
12 Power connector
* Availability of certain features is dependent upon application support.
Operation
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Operation
Turning Power On and Off
Press power on the front panel or remote control to turn the DCX set-top on or off (standby).
When using the remote control, be sure it is in cable mode by pressing cable before pressing
power.
Changing Channels
You can change channels in three ways:
• Press channel + or – on the remote control to step through the channel selection.
• Enter the number of the channel you wish to view using the number keys on the remote
control.
• Select the channel in the Interactive Program Guide.
Adjusting the Volume
Press volume + or – on the remote control to adjust the volume. When you adjust the volume,
the volume scale is displayed on the screen. Press mute on the remote control to toggle the
sound on and off.
For best audio quality when using the analog L/R (var.) volume controlled audio outputs, use
the remote control to set the DCX set-top to approximately three quarters of the maximum
volume level and then adjust the audio levels on external devices such as your TV or A/V
receiver.
When using the analog L/R (fixed) audio outputs or any of the digital audio outputs (HDMI,
IEEE-1394, optical digital audio) adjust the audio levels on your external device such as your TV
or A/V receiver. You may also be able to program your remote to control the volume of your TV
or A/V receiver directly (refer to the remote control instruction manual).
Interactive Program Guide
The Interactive Program Guide displays information about TV programs and enables you to
access features such as Parental Control or Pay-Per-View. Interactive program guides can vary
with each cable service provider. Refer to the Interactive Program Guide’s instruction manual
for detailed instructions.
2
Operation
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Video Format Indicators (Front Panel Display)
The front panel display of the DCX3510-M set-top is equipped with indicators to the right hand
side of the display that are used to indicate the currently-selected video output format on the
component video (YPbPr) and HDMI outputs.
The DCX3510-M set-top is capable of providing the following video formats on the YPbPr and
HDMI video outputs:
• High Definition 1080i (1920 x 1080 pixels)
• High Definition 720p (1280 x 720 pixels)
• Enhanced Definition 480p (720 x 480 pixels)
• Standard Definition 480i (720 x 480 pixels)
The DCX3510-M set-top is also capable of passing through High-Definition 1080p 24/30/60
(1920 x 1080 pixels) source content over the HDMI video output.
If you cannot get a video display when the DCX set-top is connected to your television via
component video or standard HDMI cables, use the User Settings Menu to optimize the
DCX3510-M set-top display settings for your television.
Note: Availability of certain features is dependent upon application support.
M-Card™
The M-Card is required to view cable television programs, previously recorded programs on the
DVR, or interactive on-demand programs. The M-Card should not be removed.
Digital Video Recorder (DVR)
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Digital Video Recorder (DVR)
The DCX3510-M set-top is equipped with an internal hard drive for DVR (Digital Video
Recorder) functionality, which provides the ability to record both Standard Definition TV (SDTV)
and High Definition TV (HDTV) programs. Storage time varies based on the video format and
specific channel.
The DCX3510-M set-top is also equipped with an eSATA interface on the rear panel. This
interface allows the connection of an external hard disk drive to increase the DVR storage
capacity of the DCX3510-M. Note: your service provider must authorize your DCX3510-M for
external DVR functionality.
DVR offers the ability to control your viewing experience by pausing (time shifting) live TV and
providing trick playback modes (pause, fast forward, slow forward, fast rewind, slow rewind).
You may experience a slight delay when switching between time-shifted and live TV.
The DCX3510-M model also includes integrated MoCA™ networking which supports whole-
home DVR capabilities. This feature extends the DVR experience to DCX3200-M or other
compatible non-DVR set-tops with integrated MoCA, when enabled by application
software. On your non-DVR set-top you can now view your DVR recordings, playback content,
and set future recordings all from another room in your home.
With the DCX3510-M set-top, you can:
Record Programming. The total hours of recorded content will vary based on the storage
capacity of your DVR, the storage capacity of your specific external drive (if authorized), and
type of content (digital SD or HD and encoding method, MPEG-2 or MPEG-4) being recorded.
Drive Size
Estimated Recording Hours
Standard
Definition
High-Definition
500GB 350 to 700 (MPEG-4)
175 to 350 (MPEG-2)
100 to 160 (MPEG-4)
50 to 60 (MPEG-2)
Maintain a Personal Program Library—Accessed by using the Interactive Program Guide
(IPG).
Control Live TV—Pause, rewind, and fast-forward live TV.
Simultaneously Watch Two Programs—Watch two programs and easily switch between
them using the swap key on your remote control. (Dependent upon program guide support
and provided remote control.)
Simultaneous Watch and Record—Record one program in the background while viewing
another live broadcast at the same time.
Simultaneously Record Two Shows—Record two programs from two different channels at
the same time.
3
Digital Video Recorder (DVR)
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Simultaneously Record Two Shows and Watch a Recorded Program—Watch a program
recorded on your DVR while recording up to two other programs at the same time. You can
also easily switch from viewing the pre-recorded program and either of the programs you’re
recording.
Play Recorded Programming On Networked Set-tops In Your Home—Using integrated
MoCA networking, DCX3510-M recorded entertainment can be accessed by other compatible
non-DVR set-tops with integrated MoCA, when enabled by application software.
Using the External DVR Expansion Feature
To use the external DVR expansion feature of the DCX3510-M, first ensure that your service
provider has authorized your DCX3510-M for external DVR functionality. If authorized, follow
these steps to begin using the external DVR feature:
1. Power on your DCX3510-M and your television and ensure that you have a picture.
2. Connect a compatible eSATA hard disk drive to the DCX3510-M using the eSATA cable
supplied with your external drive enclosure. The DCX3510-M will automatically detect that
a hard disk drive has been connected to the eSATA interface.
3. The DCX3510-M will display an alert that an external hard disk drive has been connected
and that it must be formatted. Use the remote control to confirm the format (formatting a
drive will erase any and all content that on the drive).
4. The DCX3510-M displays a message when formatting is complete and if the operation
succeeded or failed.
During formatting of the external hard disk drive, the DCX3510-M will perform several tests to
determine if the hard drive’s performance is acceptable for DVR functionality. If the hard drive is
unable to pass these performance tests, the DCX3510-M will alert you that the external drive is not
compatible for DVR use.
5. The DCX3510-M will confirm that an external drive is connected and available for use.
While using the external DVR expansion feature of your DCX3510-M:
• Recordings made on the external hard disk drive can only be played back on the same
DCX3510-M used to record the programs. You cannot connect your external hard disk
drive to another DCX3510-M (or another cable box with an eSATA interface) and watch
programs that have been recorded on the hard drive.
• You can use multiple external hard disk drives with the same DCX3510-M, however; you
can only watch the recordings that are available on the drive connected to the DCX3510-M
at that time. To watch recordings that you made on another external drive, simply
disconnect the external drive, follow the on-screen prompts, reconnect the other external
drive, and again follow the on-screen prompts.
• Whenever the DCX3510-M reboots, a temporary loss of the program listings in the
interactive program guide (IPG) is possible.
Connecting Your DCX Set-top
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Connecting Your DCX Set-top
Instructions and diagrams are included for the following connections:
• High-Definition Television (HDTV)
• A/V receiver — Audio
• Standard-Definition TV (SDTV)
• Standard-Definition TV (SDTV) and VCR/DVD Recorder
• A/V receiver, Standard-Definition TV (SDTV), and VCR/DVD Recorder
Before you move or change components on your entertainment system, review the following:
• For basic cable connections, use 75 ohm coaxial cables equipped with F type connectors.
• Disconnect power from your equipment before connecting or changing cable
connections.
Caution: Do not place anything on top of your DCX set-top, especially other home entertainment
components. Be sure to provide adequate ventilation to prevent overheating.
Video Connection Options
The DCX set-top offers several different video connection options. Component video, HDMI,
and IEEE-1394 allow you to view both High-Definition and Standard-Definition TV
programming. Composite video connections allow you to view only Standard-Definition TV
programming. HD programming will be down-converted to SD format for SD outputs.
To determine whether your TV features component video, HDMI, IEEE-1394, or composite
video, check the manual supplied with your TV.
Use the guidelines below to determine the best video connection for your home
entertainment system.
Note: Only (1) video connection to the TV is required. HD video can only be viewed with HDMI, IEEE-
1394, or component video connections.
HDMI or IEEE-1394 — HDTV and SDTV
HDMI and IEEE-1394 offer higher quality HD video than component video.
• If your TV has an HDMI input, this is for both audio and video. Connect a Standard HDMI
cable to the TV and to the HDMI connector on your DCX set-top.
• HDMI and IEEE-1394 outputs provide video and audio, so no separate audio connections
are required if you plan to use your TV’s speakers as the primary audio source.
• On-screen graphics will not be displayed when you are using the IEEE-1394 connection on
the rear panel of the DCX set-top. Refer to Section 6 for more information.
4
Connecting Your DCX Set-top
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• If your TV has a DVI input, connect a HDMI-to-DVI adapter or cable to the HDMI out
connector on the DCX set-top and the DVI HDTV connector on your TV.
Note: DVI does not provide audio. A separate audio connection must be made.
Component Video (YPbPr) — HDTV and SDTV
The YPbPr connectors on your DCX set-top provide HDTV and SDTV component video.
Note: Component video does not provide audio. A separate audio connection must be made.
Composite Video — SDTV
The Composite Video connector on your DCX set-top provides an SDTV Video connection.
Note: Composite video does not provide audio. A separate audio connection must be made.
Connecting Your DCX Set-top
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Connecting an HDTV — Single Connection for Video/Audio
Connecting an HDTV — Single Connection for Video/Audio
Cable In
Connect an RF coaxial cable to the cable wall outlet and the CABLE IN connector on the DCX
set-top.
HDMI
If your TV has an HDMI input, this is for both audio and video if you are using the TV speakers.
Connect a Standard HDMI cable to the TV and to the HDMI connector on your DCX set-top.
IEEE-1394
If your HDTV has an IEEE-1394 connector, you can use the IEEE-1394 for both your video and
audio connection. Connect an IEEE-1394 cable to the IEEE-1394 connector on your HDTV and
DCX set-top.
Note: On-screen graphics will not be displayed when you are using the IEEE-1394 connection on the
rear panel of the DCX set-top. Refer to On-Screen Graphics for more information.
If you have an audio/video receiver and are not using your TV’s speakers, go to Connecting an
A/V Receiver — Audio.
Connecting Your DCX Set-top
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Figure 3: Connecting an HDTV — Single Connection for Video/Audio
Note: Only one HDTV video connection needs to be made to an HDTV.
Note: On-screen graphics will not be displayed when using IEEE-1394 connection. Refer to On-
Screen Graphics for more information.
Note: Solid lines indicate optimum connections.
Note: Optional HDMI connection to A/V Receiver shown but not required.
Connecting Your DCX Set-top
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Connecting an HDTV — Separate Video/Audio Connections
Cable In
Connect an RF coaxial cable to the cable wall outlet and the CABLE IN connector on the DCX
set-top.
DVI
If your TV has a DVI input, use the DVI connection for your video, connect a HDMI-to-DVI
adapter or cable to the HDMI out connector on the DCX set-top and the DVI-HDTV connector
on your TV.
Note: A DVI connection supports only the video connection between the DCX set-top and the HDTV.
To connect your audio connections with your TV speakers, go to the Audio section below.
To connect your audio connections for an A/V receiver, go to Connecting an A/V Receiver — Audio.
Component Video (YPbPr)
Connect the component video cables to the Y, Pb, and Pr connectors on your HDTV and DCX
set-top.
Note: This connection supports only the high definition video connection between the DCX set-top
and the HDTV.
Note: Be sure to match up each signal to the same connection on the TV, otherwise the colors will
not appear correctly on your TV.
To connect your audio connections with your TV speakers, go to the Audio section.
To connect your audio connections for an A/V receiver, go to Connecting an A/V Receiver — Audio.
Audio
If your TV does not have digital audio inputs, connect the stereo audio cable to the audio L/R
connectors on the DCX3510-M set-top and the Audio L/R connectors on the HDTV.
If your TV supports digital audio inputs, use the digital audio optical S/PDIF outputs instead of
the audio L/R outputs. S/PDIF offers better audio quality, including support for Dolby® Digital
audio.
For information on configuring your DCX set-top settings, go to Configuring the User Settings.
Connecting Your DCX Set-top
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Figure 4: Connecting an HDTV — Separate Video/Audio Connections
Note: Only one video connection and one audio connection need to be made to an HDTV.
Note: HDMI-to-DVI adapter is not included with the set-top.
Note: Solid lines indicate optimum connections.
Connecting Your DCX Set-top
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Connecting an A/V Receiver — Audio
Connecting an A/V Receiver — Audio
There are several options available for audio connections to your A/V receiver:
• Digital audio (OPTICAL S/PDIF)
• Stereo audio (AUDIO L/R)
If your A/V receiver supports it, the optical (S/PDIF) digital audio outputs may be used in place
of the stereo audio outputs (audio L/R). These outputs offer a higher level of audio quality,
including support for Dolby Digital audio.
• Digital audio optical (S/PDIF)—Connect the optical cable to the digital audio OPTICAL
connector on the DCX set-top and the optical connector on the A/V receiver.
• Stereo audio—Connect the stereo audio cable to the audio L/R connectors on the DCX
set-top and the audio L/R connectors on the A/V receiver.
For information on configuring your DCX set-top settings, see Configuring the User Settings.
Connecting Your DCX Set-top
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Figure 5: Connecting an A/V Receiver — Audio
Note: Only one audio connection needs to be made to an HDTV.
Note: Solid lines indicate optimum connections.
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Connecting an SDTV
1. Connect the stereo audio cable to the AUDIO OUT L/R connectors on the DCX set-top and
the audio L/R connectors on the Standard-Definition TV (SDTV).
2. Connect a Video Composite cable to the Video Composite connector on the DCX set-top
and the input Video Composite on the TV.
These video connection methods do not support HD video. If you have an HDTV, see Connecting an
HDTV — Single Connection for Video/Audio.
Figure 6: Connecting an SDTV
Note: Composite video requires separate audio connections.
Note: Only one video connection and one audio connection is required.
Note: Solid lines indicate optimum connections.
Connecting Your DCX Set-top
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Connecting a Standard-Definition TV (SDTV) and VCR/DVD
Recorder
1. Connect a stereo audio cable to the AUDIO OUT L and R connectors on the DCX3510-M
Series set-top and the INPUT AUDIO L and R connectors on the VCR/DVD Recorder.
2. Connect a video cable to the VIDEO OUT connector on the DCX3510-M Series set-top and
the INPUT VIDEO connector on the VCR/DVD Recorder.
3. Connect a stereo audio cable to the OUTPUT AUDIO L and R connectors on the VCR/DVD
Recorder and the INPUT AUDIO L and R connectors on the SDTV.
4. Connect a video cable to the OUTPUT VIDEO connector on the VCR/DVD Recorder and the
INPUT VIDEO connector on the SDTV.
Note: These video connection methods do not support HD video. If there is an HDTV, see Connecting
HDTV — Separate Video/Audio Connections.
Connecting Your DCX Set-top
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Figure 7: Connecting a Standard-Definition TV (SDTV) and VCR/DVD Recorder
Connecting Your DCX Set-top
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Connecting an A/V Receiver, SDTV, and VCR/DVD Recorder
1. Connect a stereo audio cable to the AUDIO OUT L/R connectors on the DCX set-top and
the input L/R connectors on the A/V receiver.
2. Connect a Video Composite cable to the Video Composite connector on the DCX set-top
and the Video Composite connector on the A/V receiver.
3. Connect a stereo audio cable to the VCR AUDIO OUT L/R connectors on the A/V receiver
and the INPUT AUDIO L/R connectors on the stereo VCR.
4. Connect a stereo audio cable to the output AUDIO OUT L/R connectors on the stereo VCR
and the VCR audio in L/R connectors on the A/V receiver.
5. Connect a composite video cable to the input video connector on the stereo VCR and the
video VCR OUT connector on the A/V receiver.
6. Connect a composite video cable to the output video connector on the stereo VCR and the
video VCR IN connector on the A/V receiver.
7. Connect a Composite Video cable to the input Composite Video connector on the
Standard-Definition TV (SDTV) and the TV/monitor output Composite Video connector on
the A/V receiver.
Note: The digital audio optical (optical S/PDIF) audio outputs may be used in place of the stereo
audio outputs (audio L/R). Optical S/PDIF offers a higher level of audio quality, including support for
Dolby Digital audio.
These video connection methods do not support HD video. If you have an HDTV, see Connecting an
HDTV — Single Connection for Video/Audio.
Connecting Your DCX Set-top
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Figure 8: Connecting an A/V Receiver, SDTV, and VCR/DVD Recorder
Note: Solid lines indicate optimum connections.
Note: Consult your A/V receiver manual for additional wiring options or constraints when including
a VCR/DVD Recorder in your configuration.
Connecting Your DCX Set-top
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Connecting Your Set-top to an External eSATA DVR
1. Contact your cable service provider to verify the set-top software necessary to support
External DVR Storage is available in your area.
2. Connect the AC power cord to the external drive and plug the external drive’s AC power
adapter into an electrical outlet.
3. Allow approximately 15 to 30 seconds for the external drive to reach operating speed.
4. Connect one end of the eSATA cable to the set-top.
5. Connect the other end of the eSATA cable to the external drive.
6. Follow the on-screen instructions.
Note: Only connect external hard drives that have been approved by ARRIS for external DVR service.
Connecting an external drive that has not been approved could result in poor DVR performance.
Figure 9: Connecting Your Set-top to an External eSATA DVR
Connecting Your DCX Set-top
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Data Devices
Figure 10: Data Device Connections
Do not attempt to connect data devices without contacting your service provider. Advanced
data features require the proper application and network infrastructure to operate.
Data Features
In addition to high-quality audio and video, the DCX set-top has the capability to deliver high-
speed data services such as Internet access, e-mail, IP telephony, e-commerce, and home
banking.
Note: Your DCX set-top may be equipped with the interface connections illustrated, but their
functionality depends on the services offered by your service provider.
Connecting Your DCX Set-top
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On-Screen Graphics
On-Screen Graphics
Your DCX set-top can generate graphics that overlay the video programming or fill the entire
television screen. Common examples include on-screen menus (such as the User Setting
menu), closed captions, and interactive program guides. The DCX set-top overlays these
graphics whenever you open a menu, enable closed captions, or scroll through a program grid.
• On-screen graphics are not available on all video output combinations.
• On-screen graphics will not be displayed when you are using the IEEE-1394 connection on
the rear panel of the DCX set-top.
Recording Your Connections
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Recording Your Connections
Use this diagram to record connections between your home entertainment components. You
can use this diagram to reconnect your system if you move the equipment or add new
equipment.
Disconnect the power from the DCX set-top before connecting or changing cable connections.
Do not place another component or object on top of the DCX set-top.
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Configuring the User Settings
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Configuring the User Settings
Configuring the User Settings
The following describes how to configure the audio (for HDMI connections), SD and HD video,
closed caption, subtitle, and power settings for the DCX3510-M.
Before you adjust the output settings:
1. Connect the DCX3510-M to the TV and other home entertainment devices.
2. Connect the provided power supply to the DCX3510-M and an AC power outlet.
3. Initialize the DCX3510-M and authorize it for services.
4. Turn the TV on.
Note: When using an HDMI connection between the DCX3510-M and the television, be sure to have
the cable connected and the TV powered on before adjusting the video settings.
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User Settings Menu Main Screen
To configure the DCX3510-M settings on the main User Settings menu screen, first power off
the DCX3510-M using either the remote control or the Power button and then press the MENU
key on the remote control. If the TV is on, the on-screen User Settings menu lists the DCX3510-
M settings that can be adjusted.
If no HDMI device is connected to the DCX3510-M, the default User Settings menu appears as
follows:
Figure 11: Default User Settings Menu when no HDMI connection is in place
If the DCX3510-M is connected via HDMI to a display device such as a television, the default
User Settings menu is updated to reflect this information. The YPbPr Output menu option is
replaced with the HDMI/YPbPr Output menu option as shown in the following example.
Configuring the User Settings
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Figure 12: Default User Settings Menu when an HDMI connection is in place
Use the remote control cursor keys to navigate the on-screen menus as follows:
• Press the ▲ and ▼ keys to highlight the setting you wish to change.
• Press the ► key to select an option.
• To exit the setting and move to another setting, press the ▲ or ▼ key.
Configuring the User Settings
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Figure 13: User Settings Menu—Main Menu Screen
Table 1: User Settings Main Menu Field Descriptions
Setting Description
TV Type Allows you to specify the style of television connected to the DCX3510-M. The 16:9
option is the default.
• 16:9— A widescreen television is connected to the DCX3510-M.
• 4:3 Letterbox — A standard-screen television is connected to the DCX3510-M and
widescreen programs should be scaled to fit the screen with black bars above and
below the picture.
• 4:3 Pan Scan—A standard-screen television is connected to the DCX3510-M and
widescreen programs should be cropped so the picture fills the entire screen.
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Setting Description
HDMI/YPbPr
Output
Allows you to select the video format of the HDMI and/or Component Video (YPbPr)
outputs:
• For ALL programs when the 4:3 Override setting is set to either Off or Stretch.
• For ONLY widescreen programs when the 4:3 Override is set to either 480i or 480p.
The 1080i option is the default.
• 1080p60—High-Definition 1080p60 format (1920 x 1080 pixels with progressive
scanning at 60 frames per second).
• 1080i—High-Definition 1080i format (1920 x 1080 pixels with interlaced scanning
at 30 frames per second).
• 720p—High-Definition 720p format (1280 x 720 pixels with progressive scanning
at 60 frames per second).
• 480p—Enhanced-Definition 480p format (720 x 480 pixels with progressive
scanning at 60 frames per second).
• 480i—Standard-Definition 480i format (720 x 480 pixels with interlaced scanning
at 30 frames per second).
• Native—Format that most closely matches the program’s native format according
to the list of compatible formats selected from the Native Mode Settings menu
screen.
Note : Not all televisions will support all available video formats. Consult the
television’s user manual for more information on video format compatibility.
The DCX3510-M can detect when the HDMI connection is in use. If you are not using the
HDMI connection on the DCX3510-M, the HDMI/YPbPr Output setting will display as
YPbPr Output in the User Settings Menu.
Most new HDTVs are equipped with at least one HDMI input and can support the
1080p60 format. The DCX3510-M is designed to provide excellent video quality when
converting any program to the 1080p60 video format. If your television supports
1080p60 video input, it is highly recommended to adjust the HDMI/YPbPr Output
setting to the 1080p60 setting.
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Setting Description
4:3 Override Allows you to select the video output format of the DCX3510-M when it is tuned to a
Standard-Definition program or playing back a Standard- Definition program from
the DVR. The 480i option is the default.
• 480i—Standard-Definition 480i format (720 x 480 pixels).
• 480p—Enhanced-Definition 480p format (720 x 480 pixels).
• Stretch—Automatically stretch all Standard-Definition programs to a widescreen
(16:9) aspect ratio and present the video in the format designated by the
HDMI/YPbPr Output setting. Note that the Stretch option is only available when
the TV Type setting is 16:9.
• Off—Widescreen version of a Standard-Definition program with black bars to the left
and the right of the picture (pillarbox) and the video presented in the format
designated by the HDMI/YPbPr Output setting.
Note: Not all televisions support all available video formats. Consult your television’s user
manual for more information on format compatibility.
If the HDMI/YPbPr Output setting is set to either 480i or Native, the 4:3 Override feature is
disabled and can’t be selected in the menu. The 4:3 Override feature is available when the
HDMI/YPbPr Output setting is 1080i, 720p, or 480p.
Native Mode
Settings
Allows you to customize the Native Mode feature of the DCX3510-M by selecting the
video formats supported by your television.
Selecting the Native Mode Settings option presents a new menu screen with settings
specific to Native Mode operation. These settings are discussed in more detail below.
The Native Mode Settings option is only available when the HDMI/YPbPr Output
setting is set to Native. Otherwise, the Native Mode Settings option is disabled and
can’t be selected in the menu.
Additional
HDMI
Settings
Available whenever an HDMI device is connected to the DCX3510-M. Selecting this
option presents a new menu screen with settings specific to the HDMI connection.
These settings are discussed in more detail below.
If no HDMI device is connected to the DCX3510-M, this option is disabled and can’t be
selected in the menu.
Closed
Captions
Turns closed captions off or on.
When this option is set to Disabled, the DCX3510-M does not render (draw) closed
captions on any video output.
When this option is set to Enabled, the DCX3510-M renders (draws) closed captions
on all video outputs if closed captions are included in the program.
Disabled is the default setting.
Additional
Closed
Caption
Settings
Allows you to customize the style and appearance of closed captions.
Selecting this presents a new menu screen with settings specific to closed captions,
including font style, color, and size. These settings are discussed in more detail below.
The Additional Closed Caption Settings option is only available when the Closed
Captions setting is set to Enabled. Otherwise, the Additional Closed Caption Settings
option is disabled and can’t be selected in the menu.
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Setting Description
Subtitle and
DVS Settings
Allows you to customize the operation of the subtitle and descriptive video service
features.
Selecting the Subtitle and DVS Settings option presents a new menu screen with
settings specific to subtitle and descriptive video service operation. These settings are
discussed in more detail below.
Advanced
Audio/Video
Settings
Allows you to customize several advanced audio and video features of the DCX3510-
M.
Selecting this option presents a new menu screen with settings specific to closed
captions, including font style, color, and size. These settings are discussed in more
detail below
Front Panel
Brightness
Allows you to adjust the brightness level of the front panel display (clock/channel
number and indicator icons) of the DCX3510-M.
• High—The brightest level. This setting is most useful when using the DCX3510-M
in very brightly lit rooms.
• Normal—The default brightness level.
• Low—The lowest (visible) brightness level. This setting is most useful when using
the DCX3510-M in dim or dark rooms.
• Off—The front panel display will be turned off completely, including the
clock/channel number and all indicator icons. The blue backlighting of the front
panel Power button remains illuminated.
Restore All
Defaults
To reset ALL of the DCX3510-M User Settings to their default values, including options
stored on other menu screens, move the cursor to this option and press the ► key.
Native Mode Settings Screen
The Native Mode Settings menu is used to configure the operation of the native mode feature
on the DCX3510-M. The DCX3510-M is capable of receiving and decoding a number of
different digital video formats. When operating in native mode, the DCX3510-M generates the
video output format that most closely matches the broadcast video format.
For example, if the DCX3510-M is configured to operate in native mode, a channel broadcast in
the 720p format is output to the television in the 720p format, while a channel broadcast in the
1080i format is output to the television in the 1080i format.
When using the native mode feature of the DCX3510-M, please exercise caution when
selecting the formats from the checklist. If a format is selected that is not compatible with the
television, there may be a loss of video whenever the DCX3510-M is tuned to a channel that is
broadcast in that format.
If the television is connected to the DCX3510-M using an HDMI cable, the DCX3510-M
automatically customizes the checklist of supported formats reported to it by the television. If
the television is connected to the DCX3510-M using Component Video (YPbPr) cables, the
checklist needs to be customized manually.
Note: At least one of the [1080p - 1080i – 720p – 480p – 480i] formats must be selected from the
checklist for the DCX3510-M to operate properly in native mode.
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Figure 14: Native Mode Settings menu screen
Table 2: Native Mode Settings Field Definitions
Setting Description
1080p60
(High Definition)
Generates 1080p60 video on the HDMI output if the program is broadcast in
1080p60 format. The DCX3510-M can also convert any other broadcast format to the
1080p60 video format.
1080p60 is a high-definition video image with 1920 x 1080 pixels, progressive
scanning, and a frame rate of 60 frames per second.
This option is only available if the DCX3510-M is connected to an HDMI display
device. If no HDMI connection is detected, this option is disabled and can’t be
selected in the menu.
Note: The Component Video (YPbPr) output delivers 480i video whenever the HDMI
output is delivering 1080p60 video.
1080p30
(High Definition)
Generates 1080p30 video on the HDMI output if the program is broadcast in
1080p30 format. The DCX3510-M cannot convert any other broadcast format to the
1080p30 video format.
1080p30 is a high-definition video image with 1920 x 1080 pixels, progressive
scanning, and a frame rate of 30 frames per second.
This option is only available if the DCX3510-M is connected to an HDMI display
device. If no HDMI connection is detected, this option is disabled and can’t be
selected in the menu.
Note: The Component Video (YPbPr) output delivers 480i video whenever the HDMI
output is delivering 1080p30 video.
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Setting Description
1080p24
(High Definition)
Generates 1080p24 video on the HDMI output if the program is broadcast in
1080p24 format. The DCX3510-M cannot convert any other broadcast format to the
1080p24 video format.
1080p24 is a high-definition video image with 1920 x 1080 pixels, progressive
scanning, and a frame rate of 24 frames per second.
This option is only available if the DCX3510-M is connected to an HDMI display
device. If no HDMI connection is detected, this option is disabled and can’t be
selected in the menu.
Note: The Component Video (YPbPr) output delivers 480i video whenever the HDMI
output is delivering 1080p24 video.
1080i
(High Definition)
Generates 1080i video on both the HDMI and Component Video (YPbPr) outputs if
the program is broadcast in 1080i format. The DCX3510-M can also convert any
other broadcast format to the 1080i video format.
1080i is a high-definition video image with 1920 x 1080 pixels, interlaced scanning,
and a frame rate of 30 frames per second.
720p
(High Definition)
Generates 720p video on both the HDMI and Component Video (YPbPr) outputs if
the program is broadcast in 720p format. The DCX3510-M can also convert any other
broadcast format to the 720p video format.
720p is a high-definition video image with 1280 x 720 pixels, progressive scanning,
and a frame rate of 60 frames per second.
480p
(Enhanced
Definition)
Generates 480p video on both the HDMI and Component Video (YPbPr) outputs if
the program is broadcast in 480p format. The DCX3510-M can also convert any other
broadcast format to the 480p video format.
480p is an enhanced-definition video image with 720 x 480 pixels, progressive
scanning, and a frame rate of 60 frames per second.
480i
(Standard
Definition)
If this option is selected, the DCX3510-M generates 480i video on both the HDMI
and Component Video (YPbPr) outputs if the program is broadcast in 480i format.
The DCX3510-M can also convert any other broadcast format to the 480i video
format.
480i is a standard-definition video image with 720 x 480 pixels, interlaced scanning,
and a frame rate of 30 frames per second.
Restore Default
Native Settings
Selecting this option will restore the checklist of video formats to its default
configuration. Use this option if audio and/or video has been lost after adjusting
these settings from their default values.
If you are the HDMI connection to your television, the checklist will be automatically
customized according to the supported formats reported by the television.
If you are using the Component Video (YPbPr) connection to your television, the
checklist will have only the 1080i and 480i formats selected.
Return to Main
Menu
Selecting this option will return you to the User Settings Menu main screen.
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Additional HDMI Settings Screen
The Additional HDMI Settings menu configures advanced options that affect the operation of
the DCX3510-M with other HDMI and DVI display devices. Adjustable options include display
mode, color space, audio output mode, and audio lip sync delay.
Figure 15: Additional HDMI Settings screen
Configuring the User Settings
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Table 3: Additional HDMI Settings Field Definitions
Setting Description
HDMI/DVI Mode Allows you to optimize the HDMI output to work with both DVI-equipped televisions
and HDMI-equipped televisions. HDMI is the default setting.
• HDMI—Optimized to work with an HDMI television or home theater receiver.
• DVI—Optimized to work with a DVI television or display device (connected via an
HDMI-to-DVI adapter).
Color Space Allows you to adjust the color space used by the DCX3510-M to generate the video
signals on the HDMI output. YCC 4:4:4 is the default setting.
• YCC 4:4:4—Generates video signals within the YCC color space.
• RGB—Generates video signals within the RGB color space.
Note: Adjusting these settings could result in a loss of video. Only a professional installer or
someone with a good working knowledge of the color spaces supported by the TV should
change this setting.
Audio Output Allows you to specify the digital audio format delivered over the HDMI output by the
DCX3510-M. Options include Auto, L-PCM, and Pass Through. Auto option is the
default setting.
• Auto—Provides the digital audio format specified by the connected device (TV or
home theater receiver) when that device was first connected to the DCX3510-M.
• L-PCM—Provides all audio in the Linear Pulse Code Modulation digital audio
format. The L-PCM format is widely supported by most HDMI televisions and home
theater receivers.
• Pass Through—Provides the same digital audio format on the HDMI output as is
provided with the program being viewed at that time. For example, if the program
has a Dolby Digital soundtrack, the DCX3510-M passes the Dolby Digital audio to
the HDMI output. This option is most useful when connecting the DCX3510-M to a
home theater receiver that has HDMI switching capability.
Note: Adjusting these settings could result in a loss of audio. Only a professional installer or
someone with a good working knowledge of the digital audio formats supported by the TV
and/or home theater receiver should change this setting
Lip Sync Allows you to adjust the amount of time the audio signal is delayed with respect to the
video signal on the HDMI output. Some HDMI televisions and home theater receivers
add an extra delay to the video signal during processing which can produce an effect
where the audio noticeably “leads” the video.
By default, this option is set to Auto. The options are used as follows:
• Auto—The DCX3510-M automatically delays the audio signal on the HDMI output
by the amount of time requested by the connected HDMI device.
• Manual—The DCX3510-M delays the audio signal on the HDMI output by the
amount of time selected for the Lip Sync Delay setting.
• Off—The DCX3510-M will not delay the audio signal on the HDMI output.
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Lip Sync Delay Available when the Lip Sync option has been set to Manual.
The Lip Sync Delay setting can be adjusted between 0 milliseconds and 500
milliseconds in 50 millisecond increments.
If the Lip Sync option has been set to either Auto or Off, this option is disabled and
can’t be selected in the menu.
Use this option to adjust the HDMI audio delay if you notice that the video image
routinely seems to be “behind” the audio soundtrack when using your HDMI device.
Return To Main
Menu
Returns you to the User Settings Menu main screen.
Restore Default
HDMI Settings
Restores all of the settings on this screen (HDMI/DVI Mode, Color Space, Audio Output,
and Lip Sync) to their default values.
Use this option if you lose audio and/or video after changing these settings from their
default values.
Configuring the User Settings
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Additional Closed Caption Settings Screen
The Additional Closed Caption Settings adjusts the various display options for closed caption
legibility. Customizable options include font size, font style, font color, and font opacity. You
may also select to view different closed caption services if these are included within the
broadcast program.
Figure 16: Additional Closed Caption Settings menu screen
Configuring the User Settings
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Table 4: Additional Closed Caption Settings Field Definitions
Setting Description
Service Selection
Sets the service used by the DCX3510-M to render (draw) the closed captions:
• Analog—Affects closed captions for analog and digital standard definition
services. Available options are: CC1, CC2, CC3, CC4, T1, T2, T3, or T4. The default
setting is CC1.
• Digital—Affects closed captions for digital enhanced definition and high
definition services. Available options are: Primary Language, Secondary Language,
3, 4, 5, or 6. The default setting is Primary Language.
Font Size Sets the font size used for rendering (drawing) closed captions. The default setting is
Auto. Available options include: Auto, Standard, Large, or Small.
Font Style
Sets the font style used for rendering (drawing) closed captions. The default setting is
Auto. Available options include: Auto, Mono Serif, Proportion Serif, Mono No Serif,
Proportion No Serif, Casual, Cursive, or Small Capitals.
Font Color Sets the font color used for rendering (drawing) closed captions. The default setting is
Auto. Available options include: Auto, White, Black, Red, Green, Blue, Yellow,
Magenta, or Cyan.
Font Opacity Sets the opacity used for rendering (drawing) closed captions. The default setting is
Auto. Available options include: Auto, Transparent, Translucent, Solid, or Flashing.
Font Edge Type Sets the edge appearance used for rendering (drawing) closed captions. Available
options include: Auto, None, Raised, Depressed, Uniform, Left Shadowed, or Right
Shadowed. The default setting is Auto.
Font Edge Color Sets the edge color used for rendering (drawing) closed captions. Available options
include: Auto, White, Black, Red, Green, Blue, Yellow, Magenta, or Cyan. The default
setting is Auto.
Background Color Sets the background color used for rendering (drawing) closed captions. The default
setting is Auto. Available options include: Auto, White, Black, Red, Green, Blue, Yellow,
Magenta, or Cyan.
Background
Opacity
Sets the background opacity used for rendering (drawing) closed captions. The
default setting is Auto. Available options include: Auto, Transparent, Translucent,
Solid, or Flashing.
Settings Sets the default settings for closed captions (Auto) or restores the settings you had
previously configured (User) allowing you to easily change the closed caption
settings between their default settings and your customized settings. The default
setting is Auto. Available options include: Auto or User.
Return To Main
Menu
Returns you to the User Settings Menu main screen.
Restore Default CC
Settings
To reset all of the Additional Closed Caption settings to their default values, navigate
to this option and press the ► key.
Configuring the User Settings
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Subtitle and DVS Settings Screen
The Subtitle and DVS Settings menu customizes the language and appearance of subtitles and
turns the descriptive video service feature on and off on the DCX3510-M. Subtitles allow a
viewer to watch television programs and movies that contain dialogue that is not in the
viewer’s native language. Subtitles are not included with many television programs (unlike
closed captions).
A descriptive video service (DVS) is a special secondary audio track which is included with many
television programs and is intended to assist the visually impaired. The DVS audio track
provides a verbal description of each scene along with the program’s normal dialogue.
Figure 17: Subtitle and DVS Settings Menu Screen
Configuring the User Settings
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Table 5: Subtitle and DVS Settings Field Definitions
Setting Description
Subtitles
The
d
efault setting is
Off
.
• Off—Subtitles are not rendered (drawn) by the DCX3510-M.
• On—Subtitles are rendered (drawn) by the DCX3510-M if they are included in the
program and in the language specified by the Language setting.
When the Subtitles option is set to On, Language can be selected from the menu.
Language The Language setting is only available when the Subtitles option is set to On.
Otherwise, this setting is disabled and can’t be selected in the menu.
The default language selection is English.
• English—Renders (draws) subtitles in English if they are included in the program.
• Spanish—Renders (draws) subtitles in Spanish if they are included in the program.
• French—Renders (draws) subtitles in French if they are included in the program.
• Portuguese—Renders (draws) subtitles in Portuguese if they are included in the
program.
Note: The DCX3510-M is not capable of translating subtitles from one language to another.
For example, if French subtitles are included with the program, the DCX3510-M cannot
translate them to into Portuguese if the Language option has been set to Portuguese. The
DCX3510-M can only display subtitles in the language(s) that have been included within
the program.
Descriptive Video
Service
The default setting is Off.
• Off—The DVS audio track is not played by the DCX3510-M.
• On—The DVS audio track is played by the DCX3510-M if it is included in the
program.
Note: If the DVS setting is disabled and can’t be selected from the menu, the software
installed on the DCX3510-M can’t support the DVS feature.
Return To Main
Menu
Returns you to the User Settings Menu main screen.
Restore Default
Subt/DVS Settings
To reset all of the Subtitle and DVS settings to their default values, navigate to this
option and press the ► key.
Advanced Audio/Video Settings Screen
The Advanced Audio/Video Settings menu customizes several advanced audio and video
features of the DCX3510-M, most notably the Dolby Volume feature and the Video Sharpness
feature.
The Dolby Volume feature provides volume normalization across channels, programs, and
commercials. Normalization is a process that adjusts the different volume levels across
channels, programs, and commercials to the same approximate output volume. As a result,
Configuring the User Settings
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sudden volume changes are reduced and the overall volume output of the DCX3510-M is more
consistent.
The Video Sharpness feature softens or sharpens Standard Definition (SD) programs when
viewed on either the HDMI or Component Video (YPbPr) outputs. When SD programs are
viewed on a large screen television, picture quality can suffer because noise and other
imperfections in the picture can be magnified on the large display. The Video Sharpness
feature is used to soften the picture and reduce the appearance of these imperfections.
Figure 18: Advanced Audio/Video Settings Menu Screen
Configuring the User Settings
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Table 6: Advanced Audio/Video Settings Field Definitions
Setting Description
Dolby Volume The default setting is Off.
• Off—Output volume may fluctuate during commercials or when changing
channels.
• On—Maintains a more consistent output volume regardless of the channel or
program being viewed.
Video Sharpness The Video Sharpness setting allows you to adjust the picture sharpness when viewing
a standard definition (SD) program on the DCX3510-M.
The Video Sharpness setting affects the HDMI and Component Video (YPbPr) outputs
.Level of 3 is the default value.
The DCX3510-M supports five distinct levels of analog video picture sharpness. A
value of 1 corresponds to a “softer” picture while a value of 5 corresponds to a
“sharper” picture.
The best sharpness setting depends upon the video connection being used, the
display quality of the TV, and your own personal preference.
Return To Main
Menu
Returns you to the User Settings Menu main screen.
Restore Default
A/V Settings
To reset all of the Advanced Audio/Video settings to their default values, navigate to
this option and press the ► key.
Troubleshooting
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Troubleshooting
Before calling your service provider, review this troubleshooting guide. This information is to
help you quickly solve a problem. If your problem still exists, contact your service provider.
Problem Possible Solution
The DCX set-top will
not power on
• The DCX set-top has received a software update and may not power on while the
new software is being installed. Try again in a few minutes.
• Verify that the AC power cord of the external power supply is connected to the DCX
set-top and an AC outlet. Unplug the DCX set-top from the AC outlet, plug it back in,
and then press the POWER button.
• If the DCX set-top is connected to a switched outlet on another unit, verify that that
unit is powered on. Unplug the power cord from the DCX set-top’s AC outlet, plug it
back it in, and then press the POWER button. Use an unswitched outlet, if possible.
• Press the POWER button on the DCX set-top front panel instead of the remote
control. The batteries in the remote control may be depleted.
The remote control
does not work
• Verify that the remote control is in “Cable” mode.
• Verify that there are no obstructions between the remote control and the DCX set-
top. Aim the remote control directly at the DCX set-top front panel, not the TV or VCR.
• The angle between the remote control and the DCX set-top may be too large. Stand
in front of the DCX set-top and not too far to either side.
• Press and release operation keys one at a time, firmly and deliberately.
• Check the batteries in the remote control. Install new batteries if needed.
There is no audio when
viewing cable channels
• Verify that the mute button on the remote control has not been pressed. Press mute
on the remote control to restore sound.
• If the DCX set-top audio output is connected to the TV, verify that the mute button on
the TV has not been pressed.
• If the DCX set-top audio output is connected to a home theater receiver, verify that
the receiver is set to the appropriate input source and the mute button on the
receiver has not been pressed.
• Verify that you have the correct cables for the audio connections.
• Verify that the audio cables are firmly connected between the DCX set-top and the
audio playback device (TV, receiver, DVD player, etc.).
There is no audio from
the center and/or
surround speakers of a
home theater receiver
connected to the DCX
set-top
Not all programs feature full Dolby Digital [5.1] or Dolby Digital Plus [7.1] surround
sound. In some cases, the programs may only contain left and right stereo audio.
• Verify that the S/PDIF cable (optical) is firmly connected to the DCX set-top and the
home theater receiver.
• Verify that the home theater receiver is set to a surround sound audio mode (Dolby
Pro Logic®, Dolby Pro Logic II®, Dolby Pro Logic IIx®).
• Verify that the receiver is properly configured to work with all connected speakers.
7
Troubleshooting
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Problem Possible Solution
There is no video on
the TV screen
• Verify that the TV is powered on and set to the appropriate input source for the DCX
set-top.
• Verify that the DCX set-top is powered on and tuned to an authorized cable channel.
• Verify that all video cables between the DCX set-top and the TV are firmly connected.
• Verify that the coaxial cable feed is firmly connected to the DCX set-top and the wall
jack.
• If the DCX set-top video output is connected to a home theater unit, verify that the
home theater unit is powered on and set to the appropriate input source.
• If the DCX set-top video output is connected to a TV through an HDMI connection,
power off the TV and then power off the DCX set-top. Wait one second and then
power on the devices.
• Not all HDTVs can display every output format (1080p60, 1080p30, 1080p24, 1080i,
720p, 480p, or 480i) available on the DCX set-top. To select a different format:
1. Ensure that your DCX set-top is plugged into a power outlet and is turned off.
2. Press the MENU key on the remote control. Your settings are displayed on the DCX
set-top front panel display.
3. Press the ▲ and ▼ keys to display the HDMI/YPbPr OUTPUT setting.
4. Press the ► key to cycle through the available output formats until a picture displays
on the TV.
No graphics or
program guides appear
on the TV screen
If you use the IEEE-1394 connection, on-screen graphics, including closed captions and
program guides, are not displayed by the DCX set-top. On-screen graphics and captions
may still be overlaid by your TV, if enabled. Alternatively, use HDMI or component video
instead.
No closed captions
display
• Verify on the User Settings menu that closed captions are enabled on the DCX set-
top.
• Verify that closed captions are enabled on the TV.
Note: Closed captioning may not be available on the current program.
There are black bars to
the right and left of the
picture
Wide screen TVs display 4:3 programs in this format unless set to Stretch. Turn on the 4:3
OVERRIDE feature in the User Settings menu. This enables most wide screen TVs to
stretch the video to fill the screen (see your TV manual for information about stretching
4:3 video).
• If the DCX set-top is connected to a wide screen TV, verify that the TV TYPE is set to
16:9 in the User Settings menu.
Many HD programs are broadcast in pillar-box format with black bars to the left and
right of the picture. These programs are broadcast in 16:9 HD formats even though the
video is not 16:9.
Troubleshooting
High-Definition All-Digital Dual Tuner DVR Set-top DCX3510-M • User Guide 45
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Problem Possible Solution
There are black bars
above and below the
picture
All 4:3 HDTVs display HD programs in letterbox format (black bars above and below the
picture) because of the shape of the display screen.
• Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most
standard screen TVs to display a full screen picture when the DCX set-top is tuned to a
4:3 program.
• Set the TV TYPE to 4:3 Pan-Scan. This enables the DCX set-top to remove the black
bars above and below the picture when possible.
Some SD programs are broadcast in the letterbox format with black bars above and
below the picture. Some widescreen TVs offer a zoom feature that may be able to
remove the black bars (see your TV manual for information about zooming 4:3 video).
There are black bars on
all four sides of the
picture
This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3 SD programming
to fill the screen, depending on the capabilities of the TV, set 4:3 OVERRIDE to 480i or
480p.
This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox format.
To confirm, wait for a commercial or look for a graphic, such as a network logo. If the
commercial fills the screen from top to bottom, or the graphic appears below the active
video, the program is being letterboxed by the broadcaster. You can minimize this by
activating the zoom feature on the TV.
A broadcaster may include black bars on either side of a wide screen broadcast. This is
called a “hybrid” aspect ratio and results in a black border surrounding the video on a 4:3
TV. Because this is part of the broadcast, the DCX set-top cannot correct the video. You
may be able to minimize the border using the zoom feature on the TV.
Colors do not appear
correctly
Be sure to match up each signal to the same YPbPr connection on the TV, otherwise the
colors will not appear correctly on your TV.
ARRIS Enterprises, Inc.
3871 Lakefield Drive, Suwanee, GA 30024 www.arris.com
365-095-25384 x.1 01/14

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