Arris SBR AC1200P User Guide Manual AC1200P: UG

User Manual: Arris SBR-AC1200P SBR-AC1200P: User Guide

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Patent Notice
Important Safety Instructions
Product Overview
Installing the Wi-Fi Router
Setting up an Internet Connection
- Configure Your IP Address
- Verify & Renew Your IP Address
Setting Up a Wireless Network Connection
Adding G.hn Extenders To Your Network
Managing Your Wi-Fi Router and Connected Networks
Protecting & Monitoring Your Wireless Network
Troubleshooting

SURFboard SBR

-AC1200P

Wi-Fi Router

User Guide

STANDARD PN 365-095-28243 x.3

April 2017

SURFboard SBR-AC1200P Wi-Fi Router User Guide

STANDARD PN 365-095-28243 x.3

ARRIS Copyrights and Trademarks

No part of this publication may be reproduced in any form or by any means or used to make

any derivative work (such as translation, transformation, or adaptation) without written

permission from ARRIS Enterprises LLC. (“ARRIS”). ARRIS reserves the right to revise this

publication and to make changes in content from time to time without obligation on the part

of ARRIS to provide notification of such revision or change.

ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises LLC. Other trademarks and

trade names may be used in this document to refer to either the entities claiming the marks

or the names of their products. ARRIS disclaims proprietary interest in the marks and names

of others.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but

not limited to, the implied warranties of merchantability and fitness for a particular purpose.

ARRIS may make improvements or changes in the product(s) described in this manual at any

time.

The capabilities, system requirements and/or compatibility with third-party products

described herein are subject to change without notice.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other

countries. App Store is a service mark of Apple Inc.

Android, Google Play and the Google Play logo are trademarks of Google Inc.

Patent Notice

Protected under one or more of the following U.S. patents: http://www.arris.com/legal

Other patents pending.

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

Table of Contents

1. Important Safety Instructions .................................................................................. 6

Temperature Requirements .............................................................................................. 7

FCC Part 15 ........................................................................................................................ 7

RF Exposure ............................................................................................................... 8

Innovation, Science and Economic Development Canada statement: ............................. 8

Radiation Exposure Statement ............................................................................... 10

Déclaration d'exposition aux radiations ................................................................. 10

CARING FOR THE ENVIRONMENT BY RECYCLING YOUR ARRIS EQUIPMENT .................. 10

2. Product Overview ................................................................................................. 11

Introduction ..................................................................................................................... 11

About The Wi-Fi Router ................................................................................................... 12

What is RipCurrent? ........................................................................................................ 12

What's in the Box? ........................................................................................................... 13

Items You Need ............................................................................................................... 13

System Requirements ...................................................................................................... 13

Recommended Hardware ....................................................................................... 14

Windows ................................................................................................................. 14

Mac OS .................................................................................................................... 14

Linux/Unix ............................................................................................................... 14

About this Manual ........................................................................................................... 15

Contact Information ........................................................................................................ 15

3. Installing the Wi-Fi Router ..................................................................................... 16

Front Panel ...................................................................................................................... 16

Rear Panel ........................................................................................................................ 17

Indicator Lights for the SBR-AC1200P ............................................................................. 18

Standby Mode ................................................................................................................. 19

Selecting an Installation Location .................................................................................... 19

Desktop Mounting Instructions .............................................................................. 19

Factors Affecting Wireless Range ........................................................................... 20

Ethernet, Wireless, or Gigabit Home Networking? ......................................................... 20

Configuring and Installing the Wi-Fi Router .................................................................... 21

Configuring the Wireless Connection .............................................................................. 22

4. Setting up an Internet Connection ......................................................................... 23

Configure Your IP Address ............................................................................................... 23

Verify & Renew Your IP Address ...................................................................................... 25

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

5. Setting Up a Wireless Network Connection ............................................................ 26

Launch the SBR-AC1200P Quick Start Wizard ................................................................. 26

Manually Connect to Your Wireless Network ................................................................. 30

Use the WPS Button to Connect Your WPS-Enabled Wireless Device ............................ 30

Test Your Wireless Network Connection ......................................................................... 30

Register Your SBR-AC1200P ............................................................................................. 31

Connect Mobile Devices To Your Network ...................................................................... 31

6. Adding G.hn Extenders To Your Network ............................................................... 32

Pairing Your SBR-AC1200P with a Network Extender ..................................................... 32

Creating a Custom Domain Name and Password to Pair Your SBR-AC1200P ................. 33

Unpairing Your SBR-AC1200P .......................................................................................... 35

7. Managing Your Wi-Fi Router and Connected Networks .......................................... 36

Use the ARRIS SURFboard Manager App......................................................................... 36

Start the Wi-Fi Router Web Manager .............................................................................. 37

Wi-Fi Router Web Manager Menu Options..................................................................... 38

Main Menu Buttons ................................................................................................ 38

Main Menu Links ..................................................................................................... 38

Get Help ........................................................................................................................... 39

Help Overview ......................................................................................................... 39

Help Links ................................................................................................................ 40

Field Level Help ....................................................................................................... 40

View the Wi-Fi Router Product Information ................................................................... 40

Test Your Connection ...................................................................................................... 41

Set Up DHCP .................................................................................................................... 42

Set Up Dynamic DNS ........................................................................................................ 42

View Your IPv6 Configuration .......................................................................................... 43

View Your USB Configuration and Status Information .................................................... 43

Disable LEDs on the Back Panel ....................................................................................... 44

Adjust Your Time Zone .................................................................................................... 44

Set Up Your Primary Wireless Network ........................................................................... 45

Set Up a Guest Wireless Network ................................................................................... 46

Configure Your Wi-Fi Radio ............................................................................................. 49

Back Up Your Wi-Fi Router Configuration ....................................................................... 49

Restore Your Gateway Configuration Settings ................................................................ 50

Reset the SBR-AC1200P Configuration Settings .............................................................. 50

Update Your Wi-Fi Router Firmware ............................................................................... 51

Exit the SBR-AC1200P Web Manager .............................................................................. 52

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

8. Protecting & Monitoring Your Wireless Network ................................................... 53

Prevent Unauthorized Access .......................................................................................... 53

Change the Default User Name and Password ............................................................... 53

Set Up Firewall Protection ............................................................................................... 55

Set Up Firewall Event Log Notifications........................................................................... 56

Set Up Remote Configuration Management ................................................................... 57

Filter Devices Based on IP Address .................................................................................. 58

Filter Devices Based on MAC Address ............................................................................. 58

Choose a Method for Configuring Wireless Extenders ................................................... 59

Restrict Wireless Access .................................................................................................. 60

Prioritize Network Traffic Based on Media Type ............................................................. 60

Configure Wireless Media Settings ................................................................................. 61

Set Up Parental Controls ................................................................................................. 61

To Block Certain URL Addresses ............................................................................. 62

To Block All Web Browsing ..................................................................................... 63

To Block All Internet Use......................................................................................... 64

To Set Up a Custom Filter ....................................................................................... 65

Set Up Port Triggers ......................................................................................................... 66

Set Up Port Forwarding ................................................................................................... 66

To Set Up Port Forwarding for IPv4 Addresses ....................................................... 67

To Set Up Port Forwarding for IPv6 Addresses ....................................................... 68

Set Up the DMZ Host ....................................................................................................... 69

9. Troubleshooting .................................................................................................... 70

The Wi-Fi Router is plugged in, but the Power light is Off .............................................. 70

My wireless Internet connection stops working sometimes .......................................... 70

I'm not getting on the Internet ........................................................................................ 70

The Wi-Fi Router didn't pair successfully pair with the Network Extender .................... 71

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

Chapter 1

Important Safety Instructions

Read This Before You Begin — When using your equipment, basic safety precautions should

always be followed to reduce the risk of fire, electric shock, and injury to persons, including

the following:

 Read all of the instructions listed here and/or in the user manual before you operate this

device. Give particular attention to all safety precautions. Retain the instructions for

future reference.

 This device must be installed and used in strict accordance with manufacturer’s

instructions, as described in the user documentation that is included with the device.

 Comply with all warning and caution statements in the instructions. Observe all warning

and caution symbols that are affixed to this device.

 To prevent fire or shock hazard, do not expose this device to rain or moisture. The device

must not be exposed to dripping or splashing. Do not place objects filled with liquids,

such as vases, on the device.

 This device was qualified under test conditions that included the use of the supplied

cables between system components. To ensure regulatory and safety compliance, use

only the provided power and interface cables and install them properly.

 Different types of cord sets may be used for connections to the main POWER supply

circuit. Use only a main line cord that complies with all applicable device safety

requirements of the country of use.

 Installation of this device must be in accordance with national wiring codes and conform

to local regulations.

 Operate this device only from the type of power source indicated on the device’s

marking label. If you are not sure of the type of power supplied to your home, consult

your dealer or local power company.

 Do not overload outlets or extension cords, as this can result in a risk of fire or electric

shock. Overloaded electrical outlets, extension cords, frayed power cords, damaged or

cracked wire insulation, and broken plugs are dangerous. They may result in a shock or

fire hazard.

 Route power supply cords so that they are not likely to be walked on or pinched by items

placed upon or against them. Pay particular attention to cords where they are attached

to plugs and convenience receptacles, and examine the point where they exit from the

device.

 Place this device in a location that is close enough to an electrical outlet to

accommodate the length of the power cord.

 Place the device to allow for easy access when disconnecting the power cord of the

device from the electrical wall outlet.

 Do not connect the plug into an extension cord, receptacle, or other outlet unless the

plug can be fully inserted with no part of the blades exposed.

Chapter 1: Important Safety Instructions

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

 Place this device on a stable surface.

 It is recommended that the customer install an electrical surge protector in the electrical

outlet to which this device is connected. This is to avoid damaging the device by local

lightning strikes and other electrical surges.

 Postpone installation until there is no risk of thunderstorm or lightning activity in the

area.

 Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink

or laundry tub, in a wet basement, or near a swimming pool.

 Do not cover the device or block the airflow to the device with any other objects. Keep

the device away from excessive heat and humidity and keep the device free from

vibration and dust.

 Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do

not spray cleaners directly on the device or use forced air to remove dust.

 For added protection, unplug the device from the wall outlet and disconnect the cables

to avoid damage to this device during lightning activity or power surges.

 Upon completion of any service or repairs to this device, ask the service technician to

perform safety checks to determine that the device is in safe operating condition.

 Do not open the device. Do not perform any servicing other than that contained in the

installation and troubleshooting instructions. Refer all servicing to qualified service

personnel.

 This device should not be used in an environment that exceeds 104° F (40° C).

SAVE THE ABOVE INSTRUCTIONS

Temperature Requirements

The Wi-Fi Router is capable of operating in an ambient temperature range of 0° - 40°C,

without any functional performance degradation.

FCC Part 15

This equipment has been tested and found to comply with the requirements for a Class B

digital device under Part 15 of the Federal Communications Commission (FCC) rules. These

requirements are intended to provide reasonable protection against harmful interference in

a residential installation. This equipment generates, uses and can radiate radio frequency

energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that interference will

not occur in a particular installation. If this equipment does cause harmful interference to

radio or television reception, which can be determined by turning the equipment off and on,

the user is encouraged to try to correct the interference by one or more of the following

measures:

 Reorient or relocate the receiving antenna.

 Increase the separation between the equipment and receiver.

Chapter 1: Important Safety Instructions

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

 Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

 Consult the dealer or an experienced radio/TV technician for help.

FCC Caution

Changes or modifications to this equipment not expressly approved by the party responsible

for compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions: (1) this device may not cause harmful interference, and (2) this device must

accept any interference received, including interference that may cause undesired

operation.

RF Exposure

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled

environment. This equipment should be installed and operated with minimum distance of

11.8 inches (30 cm) between the radiator and your body. This transmitter must not be

co-located or operating in conjunction with any other antenna or transmitter.

Country Code selection feature to be disabled for products marketed to the US/CANADA.

Operation of this device is restricted to indoor use only.

Innovation, Science and Economic Development

Canada statement:

This device complies with Innovation, Science and Economic Development Canada’s

licence-exempt RSSs. Operation is subject to the following two conditions:

(1) This device may not cause interference; and

(2) This device must accept any interference, including interference that may cause

undesired operation of the device.

Le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement

économique Canada applicables aux appareils radio exempts de licence. L’exploitation est

autorisée aux deux conditions suivantes :

1) l’appareil ne doit pas produire de brouillage;

2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le

brouillage est susceptible d’en compromettre le fonctionnement.

This radio transmitter (ISED: 6670A-SBRAC1200P) has been approved by Innovation, Science

and Economic Development Canada to operate with the antenna types listed below with the

maximum permissible gain indicated. Antenna types not included in this list, having a gain

Chapter 1: Important Safety Instructions

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

greater than the maximum gain indicated for that type, are strictly prohibited for use with

this device.

Le présent émetteur radio (ISDE : 6670A-SBRAC1200P) a été approuvé par Innovation,

Sciences et Développement économique Canada pour fonctionner avec les types d'antenne

énumérés ci-dessous et ayant un gain admissible maximal. Les types d'antenne non inclus

dans cette liste, et dont le gain est supérieur au gain maximal indiqué, sont strictement

interdits pour l'exploitation de l'émetteur.

Antenna Peak gain ( dBi )

Type Connector 2400 ~

2483.5MHz

5150 ~

5250MHz

5250 ~

5350MHz

5470 ~

5725MHz

5725 ~

5850MHz

Dipole I-pex 1.83 -- -- -- --

Dipole I-pex 2.02 -- -- -- --

PIFA I-pex -- 2.87 2.87 3.2 3.6

PIFA I-pex -- 3.23 3.23 3.54 3.82

Caution:

(i) the device for operation in the band 5150–5250 MHz is only for indoor use to reduce the

potential for harmful interference to co-channel mobile satellite systems;

(ii) for devices with detachable antenna(s), the maximum antenna gain permitted for devices

in the bands 5250-5350 MHz and 5470-5725 MHz shall be such that the equipment still

complies with the e.i.r.p. limit;

(iii) for devices with detachable antenna(s), the maximum antenna gain permitted for

devices in the band 5725-5850 MHz shall be such that the equipment still complies with the

e.i.r.p. limits specified for point-to-point and non-point-to-point operation as appropriate;

and

(iv) the worst-case tilt angle(s) necessary to remain compliant with the e.i.r.p. elevation

mask requirement set forth in Section 6.2.2(3) shall be clearly indicated.

Operations in the 5.25-5.35GHz band are restricted to indoor usage only.

Avertissement :

(i) les dispositifs fonctionnant dans la bande de 5150 à 5250MHz sont réservés uniquement

pour une utilisation à l'intérieur afin de réduire les risques de brouillage préjudiciable aux

systèmes de satellites mobiles utilisant les mêmes canaux;

(ii) pour les dispositifs munis d'antennes amovibles, le gain maximal d'antenne permis pour

les dispositifs utilisant les bandes de 5250 à 5350MHz et de 5470 à 5725 MHz doit être

conforme à la limite de la p.i.r.e;

(iii) pour les dispositifs munis d'antennes amovibles, le gain maximal d'antenne permis (pour

les dispositifs utilisant la bande de 5725 à 5850 MHz) doit être conforme à la limite de la

Chapter 1: Important Safety Instructions

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

p.i.r.e. spécifiée pour l'exploitation point à point et l'exploitation non point à point, selon le

cas;

(iv) les pires angles d'inclinaison nécessaires pour rester conforme à l'exigence de la p.i.r.e.

applicable au masque d'élévation, et énoncée à la section 6.2.2(3), doivent être clairement

indiqués.

Les opérations dans la bande de 5.25-5.35GHz sont limitées à un usage intérieur seulement.

Radiation Exposure Statement

This equipment complies with Canada radiation exposure limits set forth for an uncontrolled

environment. This equipment should be installed and operated with minimum distance

30cm between the radiator & your body.

Déclaration d'exposition aux radiations

Cet équipement est conforme Canada limites d'exposition aux radiations dans un

environnement non contrôlé. Cet équipement doit être installé et utilisé à distance

minimum de 30cm entre le radiateur et votre corps.

CARING FOR THE ENVIRONMENT BY RECYCLING

YOUR ARRIS EQUIPMENT

Please do not dispose of this product or any included electronic accessories, i.e., power

supply or battery, with your residential or commercial waste. ARRIS devices may be disposed

of through the ARRIS Product Recycling program, further described on the Corporate

Responsibility page of the ARRIS website. Go to http://www.arris.com, scroll to the bottom

of the page, and click Corporate Responsibility.

You may also contact your local community authorities for information regarding where you

may dispose of your ARRIS devices.

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

Chapter 2

Product Overview

Introduction

Get ready to experience the Internet’s express lane! Whether you’re checking out streaming

media, downloading new software, or checking your email, the SURFboard SBR-AC1200P

Wi-Fi Router brings it all to you faster and more reliably.

The SURFboard SBR-AC1200P Wi-Fi® Router provides four Ethernet connections for use as

the hub of your home/office Local Area Network (LAN). The SBR-AC1200P also provides

802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility.

The SURFboard RipCurrent™ feature (using G.hn Power Line Communication) also allows you

to place wired and wireless extenders around your home using your home's existing power

lines and power outlets to allow for network connectivity in or around your home

environment.

Chapter 2: Product Overview

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

About The Wi-Fi Router

The SBR-AC1200P is more than just a Wi-Fi Router. This advanced Access Point is the start of

a new home network experience that offers the following benefits:

 Two concurrent 802.11ac radios: one for the 5 GHz band and one for the 2.4 GHz band.

These radios provide automatic client-directed connections for optimal Wi-Fi

connectivity and speed based on a client's capability. Each radio includes a 2x2 MIMO

antenna array for the best reach, range, and throughput.

 Four 10/100 Mbps Ethernet LAN ports and a Gigabit Ethernet WAN port for ultra fast

wired connectivity.

 One USB 2.0 port for data and media storage or transfer and print sharing.

 Embedded RipCurrent technology via your home power lines, ready to connect to

RipCurrent or other compatible G.hn extenders to reliably take your network to the

farthest reaches of your environment.

The SBR-AC1200P includes the following features:

 Supports Ethernet and 802.11a/b/g/n/ac wireless connections; both wired and wireless

connections can be used simultaneously.

 Auto connection to RipCurrent Network Extenders, including the wireless settings.

 Option for automated product firmware upgrades.

 Network supports up to 15 connected power line extenders.

 Easy to navigate user interface, including a network set-up Wizard.

 Default settings configured for standard environments, with advanced settings for

sophisticated users.

 USB port includes a file structure that provides high-speed throughput and data integrity

protection.

 Support for NAS and DLNA.

What is RipCurrent?

SURFboard RipCurrent is a technology that allows you to set up a high-speed home network

that uses existing AC wiring and outlets. There's no need to run additional cables; your

devices can communicate at data rates up to 1 Gbps using the network of power lines that

already exists in your home.

The SBR-AC1200P uses the power cable connected to the Wi-Fi Router to connect to the

power lines that already exist in your home. RipCurrent is based on G.hn Power Line

Communication (PLC), which is an ITU Specification managed by the HomeGrid™ Forum.

This technology allows the SBR-AC1200P to distribute all data to each of the AC power

outlets in the home. With a corresponding G.hn Extender, the Wi-Fi or wired network can be

extended to any room, including basements, garages, or far reaching bedrooms. Connect

entertainment devices, security cameras, gaming consoles, managed appliance, anything

that uses IP (Internet Protocol).

Chapter 2: Product Overview

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

The G.hn technology is more robust than previous home power line communication

implementations to give you better ‘real world’ throughput and stability. G.hn proves much

more efficient in an environment with multiple power line networks (such as apartment

buildings or office buildings) with the capability of recognizing up to 250 other networks to

avoid interference. G.hn communications are encrypted using the advanced standard AES

128-bit encryption for secure transmissions.

In order to ensure the best performance of your G.hn network, we recommend that you only

use 3-prong grounded outlets. A 2-prong outlet will operate sufficiently, but with a lower

throughput speed.

What's in the Box?

Make sure you have the following items before proceeding.

 SBR-AC1200P Wi-Fi Router.

 Power Cable.

 Wireless Installation Guide.

 Ethernet Cable.

 End User License Agreement.

Important: Before returning this product to the store, please call ARRIS Technical Support

for assistance in resolving any technical issues.

Support for SURFboard products is managed by ARRIS. For assistance, please call

1-877-466-8646 or visit the ARRIS Consumer Support website at

http://www.arris.com/selfhelp.

Items You Need

Make sure you have the following items on hand before continuing:

 Wi-Fi Router package: see What's in the Box? (page 13) for a list of items in the package.

 Ethernet Cable for LAN input: In addition to the Ethernet cable provided, you may need

additional Ethernet cables if you want to connect to wired clients. Please use a standard

CAT 5e or CAT 6-rated Ethernet cable with RJ45 type connectors on both ends. You can

buy Ethernet cables from any electronics retailer and many discount stores.

System Requirements

The SURFboard Wi-Fi Router operates with most computers and wireless devices. The

following describes requirements for each operating system; see the documentation for your

system for details on enabling and configuring networking.

To use the Wi-Fi Router, you need high-speed Internet service from your service provider.

Chapter 2: Product Overview

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

Recommended Hardware

The following hardware configuration is recommended. Computers not meeting this

configuration can still work with the SBR-AC1200P, but may not be able to make maximum

use of SBR-AC1200P throughput.

 CPU: P4, 3 GHz or faster.

 RAM: 1 GB or greater.

 Ethernet: Gig-E (1000Base-T).

 Wi-Fi: 802.11a, b, g, n, or ac compliant Wi-Fi equipment.

Windows

Windows 7, Windows 8, or Windows 10. A supported Ethernet or wireless LAN connection

must be available.

Mac OS

System 7.5 to Mac OS 9.2 (Open Transport recommended), Mac OS X, or iOS (for mobile

devices). A supported Ethernet or wireless LAN connection must be available.

Linux/Unix

Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or

wireless LAN connection must be available.

Chapter 2: Product Overview

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

About this Manual

This manual covers the SURFboard SBR-AC1200P Wi-Fi Router. The model number is on the

label affixed to the bottom of the Wi-Fi Router.

1. Model name.

2. Part number.

3. WiFi network name (SSID).

4. WiFi passcode (key).

5. WAN MAC address.

6. Serial number.

Contact Information

Please visit the ARRIS Support website http://www.SURFboard.com/Support/SBR-AC1200P

for self-help technical support and product documentation. We can also provide technical

assistance via chat and email on the support website. ARRIS Support is available by phone at

877-466-8646. Please be prepared to provide your product's model number and serial

number, which can be found on the Wi-Fi Router's label.

For information on additional SURFboard products, or to purchase SURFboard products

(including other RipCurrent-enabled devices), visit http://www.surfboard.com.

For informational videos and tutorials about this and other ARRIS products, visit the ARRIS

Everywhere YouTube channel at https://www.youtube.com/user/ARRISmarketing/featured.

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

Chapter 3

Installing the Wi-Fi Router

Before you start, make sure that:

 You have all the Items You Need (page 13).

 The modem and power outlets are available nearby.

Front Panel

The front of the Wi-Fi Router has a single LED that indicates the status of the Wi-Fi Router.

Color/Behavior Description

Solid green The Wi-Fi Router has obtained an IP address and connected to

the modem.

Flashing green Unable to connect to the WAN or the modem.

Solid amber Standby mode.

Flashing amber WPS pairing mode.

Flashing red Start-up mode, or error.

In addition, the following patterns may appear while you are pairing or unpairing your Wi-Fi

Router.

Color/Behavior Description

Flashing amber and green You have initiated G.hn encrypted pairing. See Pairing Your

SBR-AC1200P with a Network Extender (page 32) for more

information.

Solid amber You have initiated WPS pairing. See Use the WPS Button to

Connect Your WPS-Enabled Wireless Device_SBR-AC3200P (page

30) for more information.

Flashing red and green You have unpaired your Wi-Fi Router from other devices. See

Unpairing Your SBR-AC1200P (page 34) for more information.

After the pairing or unpairing process is initiated, the LED returns to its normal function.

Chapter 3: Installing the Wi-Fi Router

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

Rear Panel

The rear of the Wi-Fi Router has the following connectors and controls:

Name Description

AC in Connector for the power cord.

WPS/G.hn pairing

button

Begins associating the Wi-Fi Router with either a wireless device or a

G.hn device.

 Press and hold the button for two to three seconds to initiate G.hn

pairing.

 Press and hold the button for five to 10 seconds to initiate WPS

pairing.

 Press and hold the button for 15 Seconds or more to unpair the

Wi-Fi Router from the G.hn network.

USB 2.0 USB 2.0 host connector.

WAN Connector for the modem.

LAN (1 - 4) Connectors for use with a computer Ethernet port.

Reset Can be used either to reset the Wi-Fi Router to its factory settings or to

restart the Wi-Fi Router. Use a pointed non-metallic object to press and

hold this button.

 Press and hold this button for three to five seconds to restart the

Wi-Fi Router as if you power cycled the device.

 Press and hold this button for more than 10 seconds if you want to

reset the Wi-Fi Router to its factory default settings and restart the

device. Any customized settings that you have set will be lost.

Chapter 3: Installing the Wi-Fi Router

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

Indicator Lights for the SBR-AC1200P

The Wi-Fi Router has several LED indicator lights on the rear panel to assist in

troubleshooting:

LED Color/Behavior Description

G.hn signal

strength

Solid green Excellent link (at least 80 Mbps).

Flashing green Receiving/transmitting data, excellent link.

Solid amber Good link (between 40 Mbps and 80 Mbps).

Flashing amber Receiving/transmitting data, good link.

Solid red Fair link (less than 40 Mbps).

Flashing red Receiving/transmitting data, fair link.

Off No link.

G.hn

encrypted

link

Solid green Pairing complete (encrypted). Connected to G.hn

network with encryption enabled.

Flashing green Pairing in progress (encrypted). Trying to connect to G.hn

network.

Solid red Connection complete (unencrypted). Connected to G.hn

network without encryption.

Flashing red Connection in progress (unencrypted). Trying to connect

to G.hn network.

Off No link.

2.4 Ghz

Wi-Fi

Solid green 2.4 Ghz wireless interface enabled, but no activity.

Flashing green 2.4 Ghz wireless interface activity.

5 Ghz Wi-Fi

Solid green 5 Ghz wireless interface enabled, but no activity.

Flashing green 5 Ghz wireless interface activity.

Chapter 3: Installing the Wi-Fi Router

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

Standby Mode

The diamond-shaped button on top of the Wi-Fi Router is used to put the Wi-Fi Router into

Standby mode. When you press this button, the Wi-Fi capability is disabled for additional

security and power savings. The front LED turns amber when Standby is activated.

Press the button again to re-activate the Wi-Fi Router.

Selecting an Installation Location

There are a number of factors to consider when choosing a location to install the Wi-Fi

Router:

 Is an AC outlet available nearby? For best results, the outlet should not be switched and

should be close enough to the Wi-Fi Router that extension cords are not required.

 Is the modem nearby? Can you easily run cables between the Wi-Fi Router’s location and

the modem?

 If you are connecting devices to the Ethernet ports, can you easily run cables between

the Wi-Fi Router’s location and those devices?

 If you want to install the Wi-Fi Router on a desktop, is there enough space on either side

to keep the vents clear? Blocking the vents may cause overheating.

 How close are the wireless devices? In general, the Wi-Fi Router should be located

centrally within the premises, as close as possible to the location where users will want

to access the wireless connection.The Wi-Fi Router wireless connection range is typically

100–200 feet (30m–65m) for 2.4 GHz signals and less for 5 GHz signals. A number of

factors can affect connection range, as described below.

Desktop Mounting Instructions

Position the Wi-Fi Router so that:

 Air flows freely around it.

 The back faces the nearest wall.

 It will not fall to the floor if bumped or moved.

 The sides of the unit are not blocked.

If the modem is not located in an ideal location for the Wi-Fi Router, you can add a

RipCurrent Network Extender to the modem device, then connect the SBR-AC1200P to the

Internet using the power line in another location.

Chapter 3: Installing the Wi-Fi Router

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

Note: Clean the Wi-Fi Router using only a clean, slightly moistened, cloth. Do not use

aerosols in the vicinity of the Wi-Fi Router.

Factors Affecting Wireless Range

A number of factors can affect the usable range for wireless connections.

Increase range  Locating the unit centrally.

 Creating as much "line-of-sight" as possible with client devices.

Decrease range  Metal or concrete walls between the Wi-Fi Router and other devices.

 Large metal appliances, aquariums, or metal cabinets between the Wi-Fi

Router and other devices.

 Interference and RF noise (2.4 GHz wireless phones, microwave ovens,

wireless speaker/receiver systems, or other wireless networks).

 Placing the device in a cabinet or other enclosed space.

Note: Decreasing the range of the wireless network may be beneficial, as long as the

decreased range is sufficient for your needs. By limiting the network’s range, you reduce

interference with other networks and make it harder for unwanted users to find and connect

to the network.

Note: Setting the transmit power level to High increases the range. Setting it to Medium or

Low decreases the range proportionately. Medium or Low may be more appropriate for

high-density residential locations.

Note: For locations within the home that do not receive a steady/stable Wi-Fi signal, simply

add a RipCurrent Wi-Fi extender for full coverage in that location.

Ethernet, Wireless, or Gigabit Home Networking?

There are three ways to connect the computer (or other equipment) to the Wi-Fi Router.

The following will help you decide which is best for you:

Ethernet

Ethernet is a standard method of connecting two or more computers into a Local Area

Network (LAN). You can use the Ethernet connection if the computer has built-in Ethernet

hardware. The SBR-AC1200P provides support for up to four such connected devices.

Note: To connect more than four computers to the SBR-AC1200P through the Ethernet

ports, you need an Ethernet switch (available at computer retailers).

The Wi-Fi Router package comes with one 4-foot (1.2m) Ethernet cable (the connectors look

like wide telephone connectors); you can purchase more cables if necessary at a computer

retailer. If you are connecting the Wi-Fi Router directly to a computer, or to an Ethernet

Chapter 3: Installing the Wi-Fi Router

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

switch with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e

or Cat6 cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable.

Wireless

Wireless access lets you connect additional (wireless-capable) devices to the Wi-Fi Router.

The 802.11 wireless LAN standard allows one or more computers to access the SBR-AC1200P

using a wireless (radio) signal. These connections are in addition to the connections

supported via Ethernet.

Note: You can use the wireless connection if the computer has a built-in or aftermarket

plug-in wireless adapter. To learn more about which wireless hardware works best with the

computer, see your computer dealer.

Gigabit Home Networking

Gigabit Home Networking lets you connect additional devices over power lines using the

G.hn Power Line Communications Standards. G.hn also allows you to use your AC power

lines to transmit and receive network communications from your SBR-AC1200P to clients

connected to a G.hn Network Extender.

Combined

If you have two or more computers, you can use Ethernet for up to four devices and wireless

or Gigabit Home Networking for the others. To connect five or more computers to the

Ethernet ports, you will need an Ethernet switch (available at computer retailers).

Configuring and Installing the Wi-Fi Router

1. Unplug the power to turn off your modem.

2. Connect one end of the Ethernet cable (included) to the modem, and the other end to

the WAN port on the Wi-Fi Router.

3. Reconnect the plug on the modem to turn the modem back on. Wait approximately 2

minutes to allow the modem to fully power up.

Chapter 3: Installing the Wi-Fi Router

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

4. Connect the power adapter (included) to the power connector on the back of the Wi-Fi

Router, and then connect the power adapter to an available AC outlet. Wait until the 2.4

GHz and 5 GHz LEDs on the rear panel of the Wi-Fi Router turn solid green.

5. To manage the setup of the Wi-Fi Router, you can use a second Ethernet cable (not

provided) to connect a computer to an available LAN port on the SBR-AC1200P, or you

can connect wirelessly by using the preset wireless security settings printed on the Wi-Fi

Router's label located on the bottom of the Wi-Fi Router.

6. Open a browser on the computer to access the management interface of the Wi-Fi

Router, and navigate to http://mysurfboard.local. If the webpage does not display

correctly, try another browser.

Note: If you are connecting to an existing Wi-Fi modem or gateway, you must place that

device in a 'bridged mode.' For more information, see the documentation for your Internet

access device, or contact your service provider or device manufacturer.

Configuring the Wireless Connection

The SBR-AC1200P ships with a secure SSID that is unique for every device. Wi-Fi network

information is located on the label on the bottom of the Wi-Fi Router. You should configure

the Wi-Fi Router's wireless settings.

Note: At a minimum, you should set a login password and set up wireless security. See

Setting Up a Wireless Network Connection (page 26) for complete instructions on configuring

the wireless connection.

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

Chapter 4

Setting up an Internet Connection

Important: Your computer may already be configured to automatically access the Internet. If

so, do not change the network options on your computer. Please contact ARRIS Technical

Support for assistance or verification.

If you cannot access the Internet after installing the Wi-Fi Router, you may have to manually

set up your computer to connect to the Internet. To do this, you will have to enable the

network options on your computer to automatically obtain an IP address and DNS server

address. After configuring the network options, you should verify the IP address.

If you still cannot access the Internet after configuring the IP address, contact ARRIS

Technical Support for assistance.

Please note, operating system-specific commands for configuring computer network options

are not provided in this document. The same general steps provided below apply to the

following Microsoft Windows operating systems:

 Windows 10.

 Windows 8.

 Windows 7.

Note: For Mac, UNIX, and Linux computers, please follow the instructions provided in the

applicable user documentation.

If you are unfamiliar with the network configuration commands for your operating system or

need assistance, we highly recommend that you refer to the user documentation for the

operating system running on your computer for more information.

Configure Your IP Address

Note: The following instructions apply to Windows 7. Some windows and commands used in

this procedure may differ slightly from your computer, depending on your operating system.

1. Click the Start button and use the Search box to search for network and sharing.

2. Select Network and Sharing Center.

3. Click Change adapter settings from the Control Panel Home pane to open the Network

Connections window.

Chapter 4: Setting up an Internet Connection

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

4. Click Local Area Connection to open the Local Area Connection Status window.

5. Click Properties to open the Local Area Connection Properties window.

Chapter 4: Setting up an Internet Connection

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

6. Select Internet Protocol Version 4 (TCP/IPv4) and then click Properties to open the

TCP/IPv4 Properties window.

7. Select Obtain an IP address automatically and Obtain DNS server address

automatically.

8. Click OK to save the TCP/IP settings and close the Internet Protocol Properties window.

9. Close the remaining windows.

Verify & Renew Your IP Address

1. Open a command prompt window using the Start button and Run command from the

Taskbar on your desktop.

2. Type cmd and click OK to open a command prompt window.

3. Type ipconfig and press Enter to display the IP configuration.

4. To renew the IP address, type ipconfig/renew and press Enter. A new IP address for your

computer or other Ethernet-enabled device will display.

5. Type exit and then press Enter to return to Windows.

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

Chapter 5

Setting Up a Wireless Network Connection

It is highly recommended that you first verify that your computer can connect to the Internet

using an Ethernet connection before configuring your wireless network.

You must currently have access to an Internet service in your home before you can set up a

wireless network connection. Also, make sure your computer and the SBR-AC1200P are

connected through an Ethernet connection.

Choose one of the following options to set up your wireless network connection:

 Launch the SBR-AC1200P Quick Start Wizard (page 26).

 Manually Connect to Your Wireless Network (page 30).

 Use the WPS Button to Connect Your WPS-Enabled Wireless Device (page 30).

After setting up a wireless connection on your home network, check that your wireless

network connection was set up properly. See Test Your Wireless Network Connection (page

30) for more information.

Launch the SBR-AC1200P Quick Start Wizard

The SBR-AC1200P Quick Start Wizard helps you to quickly configure your basic wireless

network settings. Depending on your home network setup, you can further customize your

wireless home network configuration after completing the wizard.

1. Open a web browser (Internet Explorer, Google Chrome, Firefox, or Safari) on the

computer connected to the SBR-AC1200P.

2. Type the default LAN IP address http://mysurfboard.local in the Address bar and then

press Enter. The Login screen appears.

3. Type the default username and password. Both entries are case-sensitive.

Username: admin

Password: password

Chapter 5: Setting Up a Wireless Network Connection

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

4. Click Login to open the SBR-AC1200P Web Manager. The Launch Quick Start Wizard

screen appears.

Note: If you have changed the default user name or password and cannot remember the

new user name or password, you can reset the Wi-Fi Router to the factory default settings.

To do this, insert a pointed, non-metallic object into the indented Reset button on the back

of the SBR-AC1200P, then press and hold the button for more than 10 seconds. The Wi-Fi

Router will be reset to its original factory settings, and any customized settings that you have

set will be lost.

5. Click Launch Quick Start Wizard to start the wizard. The Welcome screen appears.

Chapter 5: Setting Up a Wireless Network Connection

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

6. Click Next. The Quick Start Wizard asks if you want to disable Band Steering.

7. Click Next. The Quick Start Wizard prompts you to enter a network name and

passphrase.

8. Enter a Network Name (SSID) for your wireless network. The network name must

contain from one to 32 alphanumeric characters.

9. Enter a Passphrase or Wi-Fi Security Key. This is the sign-on access code for your wireless

network. The code must contain from 8 to 64 characters consisting of any combination

of letters, numbers, and symbols.

Remember that your passphrase should be as unique as possible to protect your wireless

network and deter hackers or unauthorized access to your network.

10. Click Next. Network configurations are created for each band in your wireless network.

Chapter 5: Setting Up a Wireless Network Connection

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

11. Click Next. The Wi-Fi security type is created. The WPA2-PSK security code is the

strongest security default.

12. Click Next. The Quick Start Wizard prompts you to change the default username or

password. If you do not change your username and password now, you can choose to

change them later using the standard configuration screens.

13. Click Next to start the Wi-Fi Security mode. WPA2-PSK (the default security code) is

automatically set, and the network settings are displayed.

14. Click Apply to accept or Previous to change the configuration.

Chapter 5: Setting Up a Wireless Network Connection

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

Manually Connect to Your Wireless Network

You can use your Wi-Fi-enabled device to connect to the SBR-AC1200P by searching for the

network name assigned to your network. The default network name is listed on the security

label on the bottom of your Wi-Fi Router.

When prompted, enter your Wi-Fi Passcode to connect. The default passcode is listed on the

security label on the bottom of your Wi-Fi Router.

Use the WPS Button to Connect Your

WPS-Enabled Wireless Device

You can use the Wi-Fi Protected Setup (WPS) button on the Wi-Fi Router to connect your

WPS-enabled wireless devices. WPS automatically assigns a random wireless network name

(SSID) and Wi-Fi Security Key (password) to the SBR-AC1200P and other WPS-enabled

wireless devices to connect to your wireless network.

Note: To use the WPS Pairing button option, your computer hardware must support WPS

and also have WPA security compatibility.

1. Power ON the Wi-Fi Router and your other WPS-enabled wireless devices that you want

to connect to your wireless network.

2. Press and hold the WPS pairing button located on the back of the SBR-AC1200P for five

to 10 seconds and then release. See Rear Panel (page 17) for the location of the pairing

button. The LED on the front panel of the Wi-Fi Router changes to amber.

3. If applicable, press the WPS button on your WPS-enabled computer or other

WPS-enabled wireless device.

4. Repeat step 3 for each additional WPS-enabled wireless device that you want to connect

to your wireless network.

Test Your Wireless Network Connection

Perform the following connectivity test to confirm that your wireless connection is working

on the SBR-AC1200P and your computer:

1. Disconnect the Ethernet cable, if connected, from the SBR-AC1200P and your computer.

2. Check that the Wireless LED on the SBR-AC1200P front panel is lit solid green.

3. Open a web browser on your computer, such as Internet Explorer, Google Chrome,

Firefox, or Safari.

4. Type a valid URL (such as http://www.surfboard.com) in the address bar, and press

Enter.

If the website failed to open, please contact your service provider or call ARRIS Technical

Support at 1-877-466-8646 for assistance.

Chapter 5: Setting Up a Wireless Network Connection

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

After you complete the Quick Start Wizard, the Web Manager prompts you to register your

SBR-AC1200P.

1. Click Register now to register your SBR-AC1200P now.

Note: If you do not want to register your SBR-AC1200P right now, you can click Ask me

later. The Web Manager will prompt you to register the next time you log into the Web

Manager.

Note: If you do not want the Web Manager to prompt you to register again, click Stop

asking. If you decide to register later, or if you need to update your registration, you can

click Status from the configuration screen and select Product Information from the

drop-down menu.

2. Follow the instructions on screen to register your SBR-AC1200P.

Connect Mobile Devices To Your Network

The SBR-AC1200P provides two simple ways that you can use to connect mobile devices to

your network:

• Use the ARRIS SURFboard Manager App (page 36). When you first launch the app,

you are prompted to scan the QR code on the bottom of the Wi-Fi Router.

• Use any QR code reader to scan the QR code on the bottom of your Wi-Fi Router.

After you scan the QR code, your default SSID and passkey are loaded into your phone.

Follow the prompts on your screen to connect to your network.

Note: These two methods of connecting mobile devices only work if you are using the

default SSID and passkey for your Wi-Fi Router and the default login for the Wi-Fi Router

Web Manager.

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

Chapter 6

Adding G.hn Extenders To Your Network

Whenever you plug multiple G.hn devices into a power outlet in your home, the devices will

detect each other automatically and begin to communicate over your home's existing power

lines. However, these devices will be communicating over an unencrypted connection.

To increase security, you can choose to pair the devices with each other over an encrypted

connection. This step creates an encrypted network between two or more G.hn devices on a

power grid. It also helps you to secure your local area network (LAN) by randomizing your

domain name and password. Once your devices are paired over an encrypted connection,

then any devices that have not been paired will not be able to connect to your network.

Pairing Your SBR-AC1200P with a Network

Extender

There must be at least two G.hn transmitters for the distribution network to function. Your

router will need at least one companion device to use the RipCurrent feature. To take

advantage of the SBR-AC1200P RipCurrent capability, please visit http://www.surfboard.com

for information on SURFboard Extender and Accessory products compatible with the

technology.

Follow these steps to create an encrypted network and pair your SBR-AC1200P with a

Network Extender.

1. Plug in your RipCurrent Extender, or other G.hn device, into an AC outlet close to the

SBR-AC1200P Router. The G.hn network will connect automatically over an encrypted

connection, and the G.hn encrypted link LED on the back panel of the SBR-AC1200P will

change to red.

Note: Allow two minutes for devices to fully power up before pairing.

2. Press and hold the G.hn Pairing button on the back of the Router for three seconds. The

LED on the front panel of the SBR-AC1200P begins to flash amber and green, and the

G.hn encrypted link LED on the back panel of the SBR-AC1200P will first blink green and

then become solid green when pairing is successful. (In some instances the pairing LED

will blink until the Wi-Fi Hotspot is moved.)

Note: If your pairing is not successful, you can reset the G.hn settings for the Wi-Fi

Router by pressing and holding the Pairing button for at least 15 seconds. Then, test

your connection in unencrypted mode before trying again to pair again.

Chapter 6: Adding G.hn Extenders To Your Network

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

3. Press the Pairing button on the other G.hn device. (For a SURFboard extender, press and

hold for three seconds). The Pairing LED will blink green and become solid green when

pairing is successful.

The G.hn signal strength LED on the back of the SBR-AC1200P indicates the strength of

the G.hn signal. If the LED is red or amber, consider adjusting the location to find a better

signal.

LED Color G.hn Signal Strength

Green Excellent signal.

Amber Good signal.

Red Fair signal.

4. Once the devices are paired over an encrypted connection (Green LED), you are now

ready to connect your client device (PC, TV, Game Console, etc.) to the Extender using a

wired or wireless connection, depending on the capability of your Extender model.

To add another G.hn device to your encrypted network, repeat this procedure using the

Pairing button on any connected G.hn device and on the new Wi-Fi Router or Network

Extender.

Note: If you are creating a new network, all of your devices must be set to the factory

default settings before you begin. You must reset any devices that have been previously

installed.

If you are adding a Network Extender to an existing network, then the Network Extender

must be reset to its factory settings. (However, the Router does not need to be reset.) For

more details, see the Quick Start Guide for your Network Extender.

Creating a Custom Domain Name and Password

to Pair Your SBR-AC1200P

In most cases, when you pair your SBR-AC1200P with a Network Extender, the domain name

and password are randomly generated and assigned to your network. If you prefer, you can

follow these instructions to create your own domain name and password for your network.

Note: You must use the default user name and password (listed below) to log in to the

SBR-AC1200P Web Manager for the first time. For network security purposes, we highly

recommend that you change the default user name and password after logging onto the

SBR-AC1200P for the first time. See Change the Default User Name and Password (page 53)

for more information.

1. Open any web browser on the computer connected to the SBR-AC1200P.

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STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

2. In the Address bar, type http://mysurfboard.local for the IP address, and then press

Enter. The Login screen appears.

3. Type the default user name and password. Both entries are case-sensitive.

Username: admin

Password: password

4. Click Login to open the SBR-AC1200P Web Manager. The SBR-AC1200P Main Screen

appears.

5. Click Advanced on the SBR-AC1200P Main Menu, and click RipCurrent (G.hn) from the

Advanced submenu options.

6. In the Domain Name field, enter the domain name that you want to assign to your

network.

7. In the Pairing password field, enter the pairing password that you want to assign to your

network.

8. Click Apply.

9. Plug the Network Extender into an electrical outlet near the SBR-AC1200P.

10. You must manually enter the same domain name and password into any new extenders

that were added to your RipCurrent network in order to create an encrypted connection.

The pairing process begins. Once the pairing process is complete, both LEDs stop flashing

and become solid green. It may take up to 60 seconds for the pairing process to

complete.

11. Use an Ethernet cable to connect the Network Extender to its client device.

Chapter 6: Adding G.hn Extenders To Your Network

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

Unpairing Your SBR-AC1200P

Follow these steps if you need to unpair the SBR-AC1200P from the Network Extender.

Note: You must use the default user name and password (listed below) to log in to the

SBR-AC1200P Web Manager for the first time. For network security purposes, we highly

recommend that you change the default user name and password after logging onto the

SBR-AC1200P for the first time. See Change the Default User Name and Password (page 53)

for more information.

1. Open any web browser on the computer connected to the SBR-AC1200P.

2. In the Address bar, type http://mysurfboard.local for the IP address, and then press

Enter. The Login screen appears.

3. Type the default user name and password. Both entries are case-sensitive.

Username: admin

Password: password

4. Click Login to open the SBR-AC1200P Web Manager. The SBR-AC1200P Main Screen

appears.

5. Click Advanced on the SBR-AC1200P Main Menu, and click RipCurrent (G.hn) from the

Advanced submenu options.

6. Click UNPAIR. All of the paired devices will be disconnected from the SBR-AC1200P, and

any client devices that are connected to Network Extenders will lose connection to the

Internet. The domain name and password will also be deleted as well.

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

Chapter 7

Managing Your Wi-Fi Router and

Connected Networks

Use the ARRIS SURFboard Manager app or the SBR-AC1200P Web Manager to view and

monitor the configuration settings and operational status of your Wi-Fi Router.

You can also use the SBR-AC1200P Web Manager to configure your network connections

and wireless security settings. See Protecting & Monitoring Your Wireless Network (page 53)

for more information.

Use the ARRIS SURFboard Manager App

The ARRIS SURFboard Manager app is available for Android™ and Apple® mobile devices at

no charge. You can download it on Google Play™ or on the App Store®.

The app lets you manage the SBR-AC1200P directly from your mobile devices. Use the ARRIS

SURFboard Manager to view connected devices on your network, manage parental controls,

and set other network parameters. Once you have connected your mobile device to the

SBR-AC1200P, then you can view and manage the SBR-AC1200P either locally on the

network or remotely.

The ARRIS SURFboard Manager lets you scan the QR code on your Wi-Fi Router's security

label to automatically connect the Wi-Fi Router with your mobile device.

The SBR-AC1200P Quick Start Guide also includes QR codes to download this User Guide or

connect to the ARRIS Everywhere YouTube channel.

Note: In order to connect your mobile device to the SBR-AC1200P using the QR code, your

network must be using the default network name and Wi-Fi security password.

You can download the ARRIS SURFboard Manager on Google Play or on the App Store.

Follow the instructions in the app to connect and manage your Wi-Fi Router.

Chapter 7: Managing Your Wi-Fi Router and Connected Networks

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

Start the Wi-Fi Router Web Manager

Note: You must use the default user name and password (listed below) to log in to the

SBR-AC1200P Web Manager for the first time. For network security purposes, we highly

recommend that you change the default user name and password after logging onto the

SBR-AC1200P for the first time. See Change the Default User Name and Password (page 53)

for more information.

1. Open any web browser on the computer connected to the SBR-AC1200P.

2. In the Address bar, type http://mysurfboard.local for the IP address, and then press

Enter. The Login screen appears.

3. Type the default user name and password. Both entries are case-sensitive.

Username: admin

Password: password

4. Click Login to open the SBR-AC1200P Web Manager. The SBR-AC1200P Main Screen

appears.

Note: If you have changed the default user name or password and cannot remember the

new user name or password, you can reset the Wi-Fi Router to the factory default

settings. To do this, insert a pointed, non-metallic object into the indented Reset button

on the back of the SBR-AC1200P, then press and hold the button for more than 10

seconds. The Wi-Fi Router will be reset to its original factory settings, and any

customized settings that you have set will be lost.

Chapter 7: Managing Your Wi-Fi Router and Connected Networks

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

Wi-Fi Router Web Manager Menu Options

Main Menu Buttons

The SBR-AC1200P main menu buttons are displayed along the top of the SBR-AC1200P Web

Manager screen. To display the drop-down submenu options, click the menu button.

Main Menu Links

The SBR-AC1200P main menu and related submenu option links are also displayed along the

bottom of the SBR-AC1200P Web Manager screen. To open a submenu option, click the link.

Menu Option Function

Home Displays the Quick Start Wizard main screen.

Status Provides information about the Wi-Fi Router hardware and software, MAC

address, Wi-Fi Router IP address, serial number, and related information.

Additional screens provide diagnostic tools and also allow you to change

your Wi-Fi Router user name and password.

Basic Configures the Wi-Fi Router IP-related configuration data, including

Network Configuration, WAN Connection Type, DHCP, and DDNS.

Advanced Controls Internet protocols which configure and monitor how the Wi-Fi

Router routes IP traffic on the SBR-AC1200P.

Wireless Configures and monitors the Wi-Fi Router wireless networking features.

Firewall Configures and monitors the Wi-Fi Router firewall.

Help Provides general information to help you set up your home network.

Logout Closes the SBR-AC1200P Web Manager.

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Get Help

You can choose any of the following three options to obtain help information for any

SBR-AC1200P Web Manager function. General help information is available for any

SBR-AC1200P menu option when you click the Help button on that page.

 Help Overview (page 39).

 Help Links (page 40).

 Field Level Help (page 40).

Help Overview

General help information is available when you click Help, Overview on the SBR-AC1200P

Main Menu.

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Help Links

Provides a concise list of your configuration settings with applicable links for easy access

when you click Help, About on the SBR-AC1200P Main Menu. The link opens the related

configuration screen.

Field Level Help

More specific help information is available throughout the web manager for field level help

when you click Help located to the right of the applicable field (see sample screenshot

below).

View the Wi-Fi Router Product Information

The Status Product Information screen displays general product information, including the

software (or firmware) version and the current network connection status of the Wi-Fi

Router.

To open the Status Product Information page:

1. Click Status on the SBR-AC1200P Main Menu.

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2. Click Product Information from the Status submenu options.

3. Click the Refresh button (F5) in your web browser to reload the information on the

screen.

Test Your Connection

The Status Diagnostics screen lets you perform a series of tests to make sure that your

SBR-AC1200P is connected and displays information about the ping test parameters.

To run a ping test:

1. Click Status on the SBR-AC1200P Main Menu.

2. Click Diagnostics from the Status submenu options.

3. In the Select Utility section, select the kind of test that you want to run.

4. In the Ping Test Parameters section, set the parameters that you would like to use for

your test.

5. Click Start Test to begin the test. The results will appear in the box at the bottom of the

screen.

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Set Up DHCP

The Basic DHCP screen lets you manually assign IP addresses to devices on your LAN.

To configure your LAN:

1. Click Basic on the SBR-AC1200P Main Menu.

2. Click DHCP from the Basic submenu options.

3. In the LAN Network Configuration section, choose the settings that you would like to

apply to your LAN, and click Apply.

4. In the Reserved IP Client List section, click Add to set up a list of IP addresses that you

want to reserve.

5. In the Attached Client List section, select the IP address of any clients that you want to

reserve, and click Reserve.

Set Up Dynamic DNS

The Basic DDNS screen uses dynamic DNS to let you give your SBR-AC1200P a "friendly"

name, for example, in case you are setting up a web server in the home. Most users will not

need to set up dynamic DNS.

If you do need to set up dynamic DNS:

1. Click Basic on the SBR-AC1200P Main Menu.

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2. Click DDNS from the Basic submenu options.

3. In the DDNS Service field, select the DDNS service that you are using.

4. In the Username field, type the username associated with the DDNS account.

5. In the Password field, type the password associated with the DDNS account.

6. In the Host Name field, type the "friendly" name that you want to assign to your

SBR-AC1200P.

7. Click Apply to save your changes.

View Your IPv6 Configuration

The Basic IPv6 screen shows the IP address, MAC address, and reachability status of your

Wi-Fi Router.

To view your IPv6 configuration:

1. Click Basic on the SBR-AC1200P Main Menu.

2. Click IPv6 from the Basic submenu options.

View Your USB Configuration and Status

Information

The Basic USB Connect screen shows the USB configuration and status information for your

Wi-Fi Router.

To view your USB configuration and status information:

1. Click Basic on the SBR-AC1200P Main Menu.

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2. Click USB Connect from the Basic submenu options.

Disable LEDs on the Back Panel

The Basic LED Control screen lets you disable the LEDs on the back panel of your Wi-Fi

Router, if you want.

To disable the LEDs on the back panel:

1. Click Basic on the SBR-AC1200P Main Menu.

2. Click LED Control from the Basic submenu options.

3. In the LEDs field, select Disabled.

4. Click Apply.

Adjust Your Time Zone

You can adjust your time zone if necessary so that the SBR-AC1200P is set to the correct

local time. You can also choose to adjust for Daylight Saving Time automatically.

To disable the LEDs on the back panel:

1. Click Basic on the SBR-AC1200P Main Menu.

2. Click Time Zone from the Basic submenu options.

3. Select your time zone from the Current Time Zone drop-down box.

4. Select Yes or No to automatically adjust the time for Daylight Saving Time.

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5. Click Apply.

Set Up Your Primary Wireless Network

1. Click Wireless on the SBR-AC1200P Main Menu.

2. Click Primary Network Settings from the Wireless submenu options.

3. Select the tab for the band whose settings you want to configure.

4. Select Enabled or Disabled in the Wireless Network field to turn ON or OFF wireless

networking on your home network.

5. Do one of the following to set the network name for your wireless network in the

Network Name (SSID) field:

• Keep the default network name listed in the field (also listed on your gateway label).

• Enter a different name for your primary network.

The wireless network name must be different from any other network name on your

home network. You can use any combination of letters (lowercase and uppercase),

numbers, and/or special characters (symbols); 32 characters maximum.

6. Select Enabled or Disabled in the Network Name (SSID) Broadcast field to turn On or Off

showing your SSID as an available network.

When SSID Broadcast is enabled, your SSID is visible to wireless clients that are within

range of your home network to connect to it.

When SSID broadcast is disabled, your SSID is not visible to unauthorized wireless clients.

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7. Select one of the following Wireless Security modes for your wireless gateway from the

Security Mode drop-down list:

• WPA2-PSK: Wi-Fi Protected Access version 2 with Pre-Shared Key. Provides the best

security for your network (recommended).

• WPA2-PSK + WPA-PSK: combination Wi-Fi Protected Access version 2 with

Pre-Shared Key and Wi-Fi Protected Access with Pre-Shared Key.

• Unencrypted: network security is not set for your wireless network. This allows

access to your wireless network without a Wi-Fi Security key.

• WPA-PSK: combination Wi-Fi Protected Access with Pre-Shared Key and Wi-Fi

Protected Access with Pre-Shared Key.

• WPA2 (Enterprise): Wi-Fi Protected Access version 2 provides additional network

security and requires a user name and password for network logon.

• WPA2 + WPA (Enterprise): combination Wi-Fi Protected Access version 2 and Wi-Fi

Protected Access provides additional network security and requires a user name and

password for network logon.

8. Choose the Encryption type for your wireless network in the Encryption field:

• AES – Advanced Encryption Standard: Provides the strongest encryption

(recommended).

• AES+TKIP – Advanced Encryption Standard and Temporal Key Integrity Protocol:

Allows both AES and TKIP-capable clients to connect to your wireless network.

9. Enter your wireless network password in the Passphrase field. You can use any

combination of letters, numbers, and/or special characters.

10. Click Apply.

Set Up a Guest Wireless Network

If you wish, you can set up your Wi-Fi Router to host a guest network. By doing so, you can

give your guests access to part of your wireless network, yet still keep certain parts private.

To set up a guest network:

1. Click Wireless on the SBR-AC1200P Main Menu.

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2. Click Guest Network Settings from the Wireless submenu options.

3. Select the tab for the band whose settings you want to configure.

4. Select the guest network from the Selected Guest Network drop-down list.

5. Select Enabled or Disabled in the Guest Network field to turn ON or OFF the selected

wireless guest network.

6. Do one of the following to set the network name for your wireless network in the

Network Name (SSID) field:

• Keep the default network name listed in the field.

• Enter a different name for your guest network.

The wireless network name must be different from any other network name on your

home network. You can use any combination of letters (lowercase and uppercase),

numbers, and/or special characters (symbols); 32 characters maximum.

7. Select LAN or Guest from the IP Network drop-down list.

• LAN – Configures the guest network to be part of your primary network and allow

guest users to connect to your primary network.

• Guest – Configures the guest network to only allow access to a specific network and

not your primary network.

8. Enter the IP address for the SBR-AC1200P on the Guest network in the IP Address field.

9. Enter the first IP address of the range of IP addresses for the guest network lease pool in

the Lease Pool Starting IP Address field. These are IP addresses that the SBR-AC1200P

assigns to devices on your guest network.

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10. Enter the last IP address of the range of IP addresses for the guest network lease pool in

the Lease Pool Ending IP Address field.

11. Enter the amount of time (in seconds) that an IP address will be available to a device on

your guest network in the Lease Time field.

12. Select Enabled or Disabled in the UPnP (Universal Plug and Play) Enable field to allow or

block any network devices, such as computers, smart phones, tablets, gaming devices, or

printers to automatically connect to your home network.

13. Select Enabled or Disabled in the Firewall Enable field to turn ON or OFF the gateway

firewall.

14. Select Enabled or Disabled in the DHCPv6 Server field to allow the DHCP server to send

leases to the guest network clients from the guest network lease pool you specified

earlier.

Note: If the DHCP server is disabled, you must assign static IP addresses to the guest

network stations.

15. Select one of the following wireless network security options for your wireless network

from the Wireless Security drop-down list:

• WPA2-PSK: Wi-Fi Protected Access version 2 with Pre-Shared Key. Provides the best

security for your network (recommended).

• WPA2-PSK + WPA-PSK: combination Wi-Fi Protected Access version 2 with

Pre-Shared Key and Wi-Fi Protected Access with Pre-Shared Key.

• Unencrypted: network security is not set for your wireless network. This allows

access to your wireless network without a Wi-Fi Security key.

• WPA-PSK: combination Wi-Fi Protected Access with Pre-Shared Key and Wi-Fi

Protected Access with Pre-Shared Key.

• WPA2 (Enterprise): Wi-Fi Protected Access version 2 provides additional network

security and requires a user name and password for network logon.

• WPA2 + WPA (Enterprise): combination Wi-Fi Protected Access version 2 and Wi-Fi

Protected Access provides additional network security and requires a user name and

password for network logon.

16. Choose the wireless network encryption type in the Encryption field:

• AES – Advanced Encryption Standard: Provides the strongest encryption

(recommended).

• TKIP+AES –Temporal Key Integrity Protocol and Advanced Encryption Standard:

Allows both AES and TKIP-capable clients to connect to your wireless network.

17. Enter any combination of characters and letters for the wireless guest network password

in the Passphrase field.

18. Select Show Passphrase to display your password while you type.

19. When done, deselect Show Passphrase so that your password will not be visible.

20. Click Apply.

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Configure Your Wi-Fi Radio

Network interference can occur at any time when using a wireless network connection. This

may be caused by other wireless access points that are using the same wireless channel as

your SBR-AC1200P and are also operating within close proximity in your home. If you

experience wireless network interference, try changing the wireless channel on the

SBR-AC1200P to improve network connectivity (or signal strength) and avoid network

interference. By default, your SBR-AC1200P is set to choose a channel automatically.

To change the wireless channel on the SBR-AC1200P:

1. Click Wireless on the SBR-AC1200P Main Menu.

2. Click 802.11 Radio from the Wireless submenu options.

3. Select the tab for the band whose settings you want to configure.

4. Select Enabled from the Wireless Radio Enable drop-down list to turn ON the Wi-Fi Radio

on the SBR-AC1200P.

5. Select a new channel number from the Channel drop-down list.

6. Click Apply.

Back Up Your Wi-Fi Router Configuration

You can save a backup copy of the current configuration settings to your local computer. You

can use the backup file to restore your custom settings in the event that you made changes

that you no longer want.

Caution: We highly recommend that you perform the configuration backup using the

SBR-AC1200P default login username and password.

To create a backup copy of your configuration settings:

1. Click Basic on the SBR-AC1200P Main Menu.

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2. Click Backup and Restore from the Basic submenu options.

3. Click Backup to create a backup file of your SBR-AC1200P configuration settings. Follow

the on-screen prompts to save the configuration file.

Restore Your Gateway Configuration Settings

Caution: This action will delete your current SBR-AC1200P configuration settings and allow

you to restore a previously saved gateway configuration.

Note: After the configuration settings are restored, the SBR-AC1200P will automatically

reboot and you will have to log on using the default username (admin) and password

(password).

1. Click Basic on the SBR-AC1200P Main Menu.

2. Click Backup and Restore from the Basic submenu options.

3. Click Browse to search for a previously saved configuration file from the Downloads

folder on your computer.

4. Click Restore. The SBR-AC1200P will automatically reboot.

Reset the SBR-AC1200P Configuration Settings

You can reset your SBR-AC1200P configuration back to the factory default configuration.

There are two options available for resetting the SBR-AC1200P:

 Use a pointed, non-metallic object to press the Reset button on the back of the

SBR-AC1200P. Hold the button for more than 10 seconds to reset the SBR-AC1200P to

factory default settings and reboot. See Rear Panel (page 17) for more information.

 Use the SBR-AC1200P Web Manager. Follow the steps below.

Caution: This process deletes your current user name, password, and any custom gateway

configurations you may have already set up. We recommend that you create a backup copy

of your configuration before resetting the SBR-AC1200P. See Back Up Your Wi-Fi Router

Configuration (page 49) for more information.

From the SBR-AC1200P Web Manager, do the following to open the Status Security screen:

1. Click Status on the SBR-AC1200P Main Menu.

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2. Click Security from the Status submenu options.

3. Select Yes under Restore Factory Defaults.

4. Click Apply. A message appears, telling you to reboot the modem for the new settings to

take effect.

5. Click OK.

6. Click Status on the SBR-AC1200P Main Menu.

7. Click Configuration from the Status submenu options to display the Status Configuration

screen.

8. Click Reboot.

9. Log back in using the default username and password.

• Username: admin

• Password: password

Update Your Wi-Fi Router Firmware

You can update the firmware on your SBR-AC1200P Wi-Fi Router when ARRIS releases new

firmware versions. The new firmware releases may contain updates for operational

improvements or resolutions to problems. These updates will not delete or overwrite your

personal user settings such as your password.

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You can download the latest firmware release from

http://www.SURFboard.com/Support/SBR-AC1200P. To load the new firmware release onto

your SBR-AC1200P Wi-Fi Router:

1. Click Status from the configuration screen and select Router Upgrade from the

drop-down menu.

2. Click Browse to locate the new firmware file.

3. Select the new firmware file and click Open.

4. Click Upload to load the new firmware onto your SBR-AC1200P Wi-Fi Router.

Exit the SBR-AC1200P Web Manager

To log out and close the SBR-AC1200P Web Manager:

 Click Logout button located in the upper right corner of the SBR-AC1200P Web Manager

screen.

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Chapter 8

Protecting & Monitoring Your Wireless

Network

After you have successfully connected the SBR-AC1200P and your wireless devices, you

should configure the Wi-Fi router to protect your wireless network from unwanted and

unauthorized access by any wireless devices that are within range of your wireless network.

Although security for the SBR-AC1200P is already configured, you can use the SBR-AC1200P

Web Manager to set the level of security and access that you want on your home network.

Prevent Unauthorized Access

Caution: To prevent unauthorized access and configuration to your wireless network, we

highly recommend that you immediately change the default user name and password after

connecting to the Internet and logging on to the SBR-AC1200P for the first time.

One of the most important recommendations for securing your wireless home network is to

change the default administrator password on your SBR-AC1200P and other wireless devices

as well. Default passwords are commonly used and shared on the Internet.

To help secure your wireless home network, it is recommended that you follow these best

practices for user passwords:

 Always create a secure password or pass phrase that is not easily guessed.

 Use phrases instead of names so that it may be easier for you to remember.

 Use a combination of upper and lowercase letters, numbers, and symbols.

 Continue to change your administrator password on a regular basis.

Change the Default User Name and Password

1. Open any web browser on the computer connected to the SBR-AC1200P.

2. In the Address bar, type http://mysurfboard.local for the IP address, and then press

Enter. The Login screen appears.

3. Type the default user name and password. Both entries are case-sensitive.

Username: admin

Password: password

4. Click Login to open the SBR-AC1200P Web Manager. The SBR-AC1200P Main Screen

appears.

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5. Click the Status menu button and then click Security to display the Status Security

screen.

6. Confirm that Change Username is displayed in the drop-down selection box.

7. Complete each field entry, but note the following:

• All fields (for example, Current Username & Current Password) are case-sensitive.

Note: The first time that you log in, the Current Username is admin and the Current

Password is password.

• Make sure No is selected under Restore Factory Defaults.

8. Click Apply to update your user name.

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9. Click the drop-down arrow to select Change Password.

10. Complete each field entry, but note the following:

• All fields are case-sensitive.

• The Username is your new user name, if you changed it.

• Make sure No is selected for Restore Factory Defaults.

• Find a secure place to write down and keep your new user name and password.

11. Click Apply to update your password.

Set Up Firewall Protection

You can set up firewall filters and firewall alert notifications on your wireless home network.

You can also block Java Applets, Cookies, ActiveX controls, popup windows, Proxies, and

website access.

To set the firewall protection level:

1. Click Firewall on the SBR-AC1200P Main Menu.

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2. Click Protection Level from the Firewall submenu options.

3. Click the Firewall Protection Setting drop-down button to select the firewall protection

level.

Possible values:

• Off.

• Low.

• Medium.

• High.

Note: Selecting Off will disable firewall protection on your home network. Your

computer(s) and other Ethernet-enabled devices on your network will be at risk for

possible attacks from viruses and hackers.

4. Use the IPv6 Firewall Protection drop-down button to turn firewall protection on or off

for IPv6 connections.

5. Select each Web filter that you want to set for the firewall and then click Apply.

Set Up Firewall Event Log Notifications

When a firewall attack is detected on your home network, a separate email alert notification

is generated and a local log or report of the event is created. You can set up automatic email

alert notifications for whenever a firewall attack is detected on the SBR-AC1200P.

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To set up Firewall Event Log notifications:

1. Click Firewall on the SBR-AC1200P Main Menu.

2. Click Local Log from the Firewall submenu options.

3. Enter your email address in the Contact Email Address field.

4. Enter the name of the email server in the SMTP Server Name field. Check with your

service or email provider.

5. Enter the user name for your email account in the SMTP Username field.

6. Enter the password for your email account in the SMTP Password field.

7. Select Enable in the E-mail Alerts field to allow for automatic Email alerts.

8. Click Apply.

Set Up Remote Configuration Management

The Advanced Options screen lets you set up Remote Configuration Management so that

you can access and configure the SBR-AC1200P from anywhere on the Internet. Once you set

up Remote Configuration Management, you can access the SBR-AC1200P by browsing to the

WAN IP address at port 80.

To set up remote configuration management:

1. Click Advanced on the SBR-AC1200P Main Menu.

2. Click Options from the Advanced submenu options.

3. Click the check box to enable Remote Config Management, and click Apply.

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Note: Most users will not need to set up a pass-through MAC address. However, if you need

to do so, type the address in the Pass-through MAC Addresses field, and click Add MAC

Address.

Filter Devices Based on IP Address

You can set up your Wi-Fi Router to prevent certain devices from accessing the Internet,

based on IP address.

To block certain devices from reaching the Internet:

1. Click Advanced on the SBR-AC1200P Main Menu.

2. Click IP Filtering from the Advanced submenu options.

3. Use the Start Address and End Address fields to identify ranges of IP addresses that you

want to prevent from reaching the Internet.

4. Click Enabled to block each range of IP addresses.

5. Click Apply.

Filter Devices Based on MAC Address

You can set up your Wi-Fi Router to prevent certain devices from accessing the Internet,

based on MAC address.

To block certain devices from reaching the Internet:

1. Click Advanced on the SBR-AC1200P Main Menu.

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2. Click MAC Filtering from the Advanced submenu options.

3. In the MAC Filters section, type the MAC address of the device that you want to block

from reaching the Internet, and click Add Mac Address. The address is added to the

white box in the middle of the screen.

Choose a Method for Configuring Wireless

Extenders

You can set up your Wi-Fi Router to configure wireless extenders automatically, or you can

choose to configure any wireless extenders manually. Your Wi-Fi Router is set up to

configure wireless extenders automatically by default.

To choose a method for configuring wireless extenders:

1. Click Advanced on the SBR-AC1200P Main Menu.

2. Click Wireless Extender from the Advanced submenu options.

3. In the Configure Mode field, select one of the following:

• Choose Auto if you want your Wi-Fi Router to automatically push the settings from

your Wi-Fi Router to the wireless extenders.

• Choose Semi-Auto if you want to choose which wireless extender should receive

settings from the Wi-Fi Router.

• Choose Disable if you do not want to be able to configure wireless extenders from

the Wi-Fi Router. If you choose Disable, you will need to access each wireless

extender individually in order to change its configuration settings.

4. Click Apply.

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Restrict Wireless Access

You can restrict access to your wireless network based on MAC address.

To restrict access to your wireless network:

1. Click Wireless on the SBR-AC1200P Main Menu.

2. Click Access Control from the Wireless submenu options.

3. Select the tab for the band whose access you want to restrict.

4. In the Selected Network field, choose the network for which you want to restrict access.

5. In the MAC Restrict Mode field, select one of the following:

• Select Allow if you want to allow access to the devices that you specify (and deny all

others).

• Select Deny if you want to deny access to the devices that you specify (and allow all

others).

6. Use the MAC Address List fields to identify a list of devices.

7. Click Apply.

Prioritize Network Traffic Based on Media Type

Wi-Fi Multimedia (WMM) allows you to prioritize network traffic based on its media type.

You can configure the quality of service (QoS) parameters for WMM.

To configure your quality of service parameters:

1. Click Wireless on the SBR-AC1200P Main Menu.

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2. Click Quality of Service from the Wireless submenu options.

3. Choose your configuration settings, and click Apply.

Configure Wireless Media Settings

1. Click Wireless on the SBR-AC1200P Main Menu.

2. Click Media from the Wireless submenu options.

3. Select the tab for the band whose settings you want to configure.

4. Choose your configuration settings, and click Apply.

Set Up Parental Controls

You can set up the following Parental Controls on your home network:

 Block access to specific Internet sites.

 Block access to specific MAC addresses.

 Set time limitations for computer usage or Internet access.

Note: Any Parental Control filters that do not include assigned ports will apply to all ports.

This also applies to MAC addresses as well.

You can also link each user on your network to specified rules for login, time-access, and

content filtering.

To set Parental Controls:

1. Click Firewall on the SBR-AC1200P Main Menu.

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2. Click Parental Control from the Firewall submenu options.

3. Follow the directions in the following sections to set up different kinds of filters.

Note: You can set up multiple filters, if necessary. For example, suppose you want to block

certain websites at all times, but you also want to block all web browsing on weekdays

between 2:00 and 5:00 p.m. You would follow the steps in To Block Certain URL Addresses

(page 62) to set up a filter to block that website at all times. Then you would use To Block All

Web Browsing (page 63) to set up a different filter to block all web browsing during the

times you specify.

To Block Certain URL Addresses

1. At the top of the screen, click the drop-down box and select Block URL.

2. Enter a name to identify this user profile in the Description field.

3. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating

Parental Controls in the MAC Address field.

4. Enter the web address of the Internet site that you want to block in the URL field.

5. Select the days of the week that you want to block access.

6. Select the time range that you want to block access.

7. In the Enabled field, select On or Off to enable or disable this Parental Control

restriction.

Chapter 8: Protecting & Monitoring Your Wireless Network

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

8. Click Apply.

To Block All Web Browsing

1. At the top of the screen, click the drop-down box and select Block Web Browsing.

2. Enter a name to identify this user profile in the Description field.

3. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating

Parental Controls in the MAC Address field.

4. Select the days of the week that you want to block access.

5. Select the time range that you want to block access.

6. In the Enabled field, select On or Off to enable or disable this Parental Control

restriction.

7. Click Apply.

Chapter 8: Protecting & Monitoring Your Wireless Network

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

To Block All Internet Use

1. At the top of the screen, click the drop-down box and select Block All Internet.

2. Enter a name to identify this user profile in the Description field.

3. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating

Parental Controls in the MAC Address field.

4. Select the days of the week that you want to block access.

5. Select the time range that you want to block access.

6. In the Enabled field, select On or Off to enable or disable this Parental Control

restriction.

7. Click Apply.

Chapter 8: Protecting & Monitoring Your Wireless Network

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

To Set Up a Custom Filter

1. At the top of the screen, click the drop-down box and select Block Custom.

2. Enter a name to identify this user profile in the Description field.

3. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating

Parental Controls in the MAC Address field.

4. Enter the web address of the Internet site that you want to block in the URL field.

5. Enter the Start Port number and the End Port number, and select the Protocol that you

want to use.

6. Select the days of the week that you want to block access.

7. Select the time range that you want to block access.

8. In the Enabled field, select On or Off to enable or disable this Parental Control

restriction.

9. Click Apply.

Chapter 8: Protecting & Monitoring Your Wireless Network

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

Set Up Port Triggers

You can use Port Triggers to configure dynamic triggers to specific devices on the LAN. This

allows special applications that require specific port numbers with bi-directional traffic to

function properly. Applications such as video conferencing, voice, gaming, and some

messaging program features may require these special settings.

Note: If you enable the firewall and set up custom port triggers, then you must configure the

firewall to allow traffic through those custom ports. See Set Up Firewall Protection (page 55)

for more information.

To configure Port Triggers:

1. Click Advanced on the SBR-AC1200P Main Menu bar.

2. Click Port Triggers from the Advanced submenu options.

3. Click Create Port Triggers to open the Add Port Triggering Entry window.

4. Enter the starting and ending port numbers for the port to be triggered in the Trigger

Start Port and Trigger End Port fields.

5. Enter the starting and ending port numbers of the Port Trigger range in the Target Start

Port and Target End Port fields.

6. Select TCP, UDP, or BOTH from the Internet Protocol field.

7. Select On to enable IP port triggers or Off to disable them.

8. Click Apply to create your port triggers.

9. Repeat steps 3 through 8 for each additional port trigger that you want to create.

Set Up Port Forwarding

You can use Port Forwarding to set up a computer or other network device on your home

network (LAN) to be accessible to computers or other remote network devices on the

Internet. This allows you to open specific ports behind the firewall on your LAN to set up

Chapter 8: Protecting & Monitoring Your Wireless Network

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

dedicated connections between your computer and other remote computers for online

gaming or other online services. Some allowable services are predefined under the

Commonly Forwarded Ports.

Note: It is recommended that you manually configure the TCP/IP settings listed below on the

computer you are setting up for remote access. Otherwise, remote access to your computer

will not be available on the Internet.

 IP address

 Subnet mask

 Default gateway

 DNS address (at least one)

To set up Port Forwarding:

1. Click Advanced on the SBR-AC1200P Main Menu bar.

2. Click Port Forwarding from the Advanced submenu options.

To Set Up Port Forwarding for IPv4 Addresses

Note: To map a port for IPv4, you would enter the range of port numbers that you want

forwarded locally and the IP address for sending traffic to those ports. If you only want a

single port specification, enter the same port number in the start and end locations for that

IP address.

1. Click Create IPv4 to view the IPv4 Entry screen.

2. Do either of the following to set up the External IP Address:

• Keep the IP Address set at 0.0.0.0 in the External IP Address field and then enter the

port number in the Start Port field. Repeat the same port number in the End Port

field. This allows incoming data traffic on the specified ports from any remote IP

address.

• Enter a specific remote IP address of your choice in the External IP Address field and

then enter the specific port numbers in the Start Port and End Port fields. This allows

incoming data traffic on the specified ports from only one remote IP address.

Chapter 8: Protecting & Monitoring Your Wireless Network

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

Note: To forward a range of ports, enter the first number of the port range in the

Start Port field and the last number of the port range in the End Port field.

3. Do the following to set up your Local IP Address:

a. Enter the IP address of your local computer that you are setting up for port

forwarding.

b. Enter the port number of your choice in the Start Port field. Repeat the same port

number in the End Port field.

Note: To forward a range of ports, enter the first number of the port range in the

Local Start Port field and the last number of the port range in the Local End Port

field.

c. Enter a description to name the forwarded port you are creating.

d. Select TCP, UDP, or BOTH from the Internet Protocol drop-down list.

e. Select On to enable port forwarding or Off to disable it.

4. Click Apply.

To Set Up Port Forwarding for IPv6 Addresses

1. Click Create IPv6 to view the IPv6 Entry screen.

2. Enter the remote IP address of your choice in the External IP Address field. This allows

incoming data traffic from only one remote IP address.

3. Do the following to set up your Local IP Address:

a. Enter the IP address of your local computer that you are setting up for port

forwarding.

b. Enter the port number of your choice in the Start Port field. Repeat the same port

number in the End Port field.

Note: To forward a range of ports, enter the first number of the port range in the

Local Start Port field and the last number of the port range in the Local End Port

field.

c. Enter a description to name the forwarded port you are creating.

d. Select TCP, UDP, or BOTH from the Internet Protocol drop-down list.

Chapter 8: Protecting & Monitoring Your Wireless Network

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

e. Select On to enable port forwarding or Off to disable it.

4. Click Apply.

Set Up the DMZ Host

Caution: The gaming DMZ host is not protected by the SBR-AC1200P Wi-Fi Router firewall. It

is exposed to the Internet and thus vulnerable to attacks or hacking from any computer on

the Internet. Consider carefully before configuring a device to be in the DMZ.

You can configure one computer on your home network to be the DMZ Host. That computer

will operate outside of the SBR-AC1200P firewall and allow remote access from the Internet

to your computer, gaming device, or other IP-enabled device. The DMZ Host feature will only

allow outside users to have direct access to the designated DMZ Host device and not your

home network.

To create the DMZ Host:

1. Click Advanced on the SBR-AC1200P Main Menu bar.

2. Click DMZ Host from the Advanced submenu options.

3. Enter the last one to three digits (from 2 to 254) of the IP address of the computer or

gaming device that you are setting up as the DMZ host.

4. Click Apply.

Note: Remember to reset the IP address back to 0 (zero) to close all the ports when you

are finished with the needed application. If you do not reset the IP address, that

computer will be exposed to the public Internet.

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

Chapter 9

Troubleshooting

The Wi-Fi Router is plugged in, but the Power

light is Off

Check all power connections. Is the power cord plugged in firmly at both ends?

If you plugged the power cord into a power strip, make sure the strip is switched on.

Try to plug the power cord into a different outlet. If the outlet is controlled by a wall switch,

make sure the switch is on.

Finally, check the fuse or circuit breaker panel.

My wireless Internet connection stops working

sometimes

This is usually caused by interference. Two common sources are 2.4 GHz "remote"

telephones and microwave ovens. If you cannot remove the interfering product, trying using

a different channel. See Configure Your Wi-Fi Radio (page 49) for more information.

I'm not getting on the Internet

Check that your Internet services modem is connected to the Internet and receiving a good

signal. You can connect a device directly to the Ethernet port on your modem to verify this.

Make sure that your modem is connected to the WAN input port on the Wi-Fi Router using

an Ethernet cable. This port is color-coded blue.

On your Wi-Fi Router, check the LED above the Ethernet port that you are using.

 If the LED is lit, reboot your Wi-Fi Router.

 If the LED is not lit, try using a different Ethernet cable and reboot your modem.

Chapter 9: Troubleshooting

STANDARD PN 365-095-28243 x.3 SURFboard SBR-AC1200P Wi-Fi Router User Guide

The Wi-Fi Router didn't pair successfully pair with

the Network Extender

Press the reset button on the back panel of the Wi-Fi Router and hold it for three seconds,

then press the reset button on the Network Extender and hold it for three seconds. See

Pairing Your SBR-AC1200P with a Network Extender (page 32) for more information.

Corporate Headquarters

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Arris SBR AC1200P User Guide Manual AC1200P: UG

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