Arris SBX 1000P User Guide Manual 1000P: UG

User Manual: Arris SBX-1000P SBX-1000P: User Guide

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Patent Notice
Important Safety Instructions
Product Overview
Installing the Network Extender
Managing Your Network Extender
Protecting and Monitoring Your Network
- Setting Up Custom Security
  - Defining Custom Security Values
  - Setting Up Unique IP Addresses
- Changing the Login Password
Installation Scenarios

SURFboard SBX

-1000P

Network Extender

User Guide

STANDARD PN 365-095-28247 x.4

April 2017

SURFboard SBX-1000P Network Extender User Guide

STANDARD PN 365-095-28247 x.4

ARRIS Copyrights and Trademarks

No part of this publication may be reproduced in any form or by any means or used to make

any derivative work (such as translation, transformation, or adaptation) without written

permission from ARRIS Enterprises LLC. (“ARRIS”). ARRIS reserves the right to revise this

publication and to make changes in content from time to time without obligation on the part

of ARRIS to provide notification of such revision or change.

ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises LLC. Other trademarks and

trade names may be used in this document to refer to either the entities claiming the marks

or the names of their products. ARRIS disclaims proprietary interest in the marks and names

of others.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but

not limited to, the implied warranties of merchantability and fitness for a particular purpose.

ARRIS may make improvements or changes in the product(s) described in this manual at any

time.

The capabilities, system requirements and/or compatibility with third-party products

described herein are subject to change without notice.

Patent Notice

Protected under one or more of the following U.S. patents: http://www.arris.com/legal

Other patents pending.

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

Table of Contents

1. Important Safety Instructions .................................................................................. 5

FCC STATEMENTS .............................................................................................................. 6

FCC Interference Statement ..................................................................................... 6

FCC DECLARATION OF CONFORMITY ................................................................................ 6

INDUSTRY CANADA (IC) STATEMENT ................................................................................ 6

CARING FOR THE ENVIRONMENT BY RECYCLING YOUR ARRIS EQUIPMENT .................... 7

2. Product Overview ................................................................................................... 8

Introduction ....................................................................................................................... 8

About The Network Extender ............................................................................................ 8

What is RipCurrent? .......................................................................................................... 9

What's in the Box? ............................................................................................................. 9

System Requirements ........................................................................................................ 9

About this Manual ........................................................................................................... 10

Contact Information ........................................................................................................ 10

3. Installing the Network Extender ............................................................................ 12

LED Indicators .................................................................................................................. 12

Indicator Lights for the SBX-1000P .................................................................................. 13

Connectors and Controls ................................................................................................. 14

Configuring and Installing the Network Extender ........................................................... 14

Pairing Devices Over an Encrypted Connection (Advanced) ........................................... 15

Creating a G.hn Network with a Non-G.hn Router .......................................................... 16

4. Managing Your Network Extender ......................................................................... 17

Setting Up a Static IP Address .......................................................................................... 17

Setting Up a Static IP Address in Windows 7, Windows 8, or Windows 10 ........... 17

Setting Up a Static IP Address in Mac OS X ............................................................. 18

Finding the Device ID and MAC Address ......................................................................... 18

Start the Network Extender Web Manager..................................................................... 18

View the Network Extender Product Information .......................................................... 19

View the Network Extender Network Settings................................................................ 19

Set Up Multicast Configuration ....................................................................................... 20

View the Advanced Configuration Settings ..................................................................... 20

Update Your Network Extender Firmware ...................................................................... 21

Restart Your Network Extender ....................................................................................... 22

Restart the Network Extender Using the Reset Button .......................................... 22

Restart the Network Extender Using the Network Extender Web Manager ......... 22

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

Reset Your Network Extender to Factory Settings .......................................................... 23

Reset the Network Extender Using the Reset Button ............................................ 23

Reset the Network Extender Using the Network Extender Web Manager ............ 23

Exit the SBX-1000P Web Manager .................................................................................. 24

5. Protecting and Monitoring Your Network .............................................................. 25

Setting Up Custom Security ............................................................................................. 25

Defining Custom Security Values ............................................................................ 25

Setting Up Unique IP Addresses ............................................................................. 27

Changing the Login Password .......................................................................................... 27

6. Installation Scenarios ............................................................................................ 29

Two SBX-1000P Extenders with a SURFboard G.hn-Enabled Router .............................. 29

Two SBX-1000P Extenders with a SURFboard Gateway and an SBX-AC1200P Wireless

Extender ...................................................................................................................... 30

SBX-1000P Extender with a SURFboard Cable Modem and an SBX-AC1200P Wireless

Extender ...................................................................................................................... 30

Two SBX-1000P Extenders with a SURFboard Wireless Router and an SBX-AC1200P

Wireless Extender ....................................................................................................... 31

SBX-1000P Extender with a SURFboard Cable Modem and a SURFboard G.hn-Enabled

Router ......................................................................................................................... 31

SBX-1000P Extender with a SURFboard Cable Modem and Several G.hn-Enabled

Devices ........................................................................................................................ 32

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

Chapter 1

Important Safety Instructions

Read This Before You Begin — When using your equipment, basic safety precautions should

always be followed to reduce the risk of fire, electric shock, and injury to persons, including

the following:

 Read all of the instructions listed here and/or in the user manual before you operate this

device. Give particular attention to all safety precautions. Retain the instructions for

future reference.

 This device must be installed and used in strict accordance with manufacturer’s

instructions, as described in the user documentation that is included with the device.

 Comply with all warning and caution statements in the instructions. Observe all warning

and caution symbols that are affixed to this device.

 To prevent fire or shock hazard, do not expose this device to rain or moisture. The device

must not be exposed to dripping or splashing. Do not place objects filled with liquids,

such as vases, on the device.

 This device was qualified under test conditions that included the use of the supplied

cables between system components. To ensure regulatory and safety compliance, use

only the interface cables and install them properly.

 Do not overload outlets or extension cords, as this can result in a risk of fire or electric

shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked

wire insulation, and broken plugs are dangerous. They may result in a shock or fire

hazard.

 Do not connect the plug into an extension cord, receptacle, or other outlet unless the

plug can be fully inserted with no part of the blades exposed.

 Postpone installation until there is no risk of thunderstorm or lightning activity in the

area.

 Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink

or laundry tub, in a wet basement, or near a swimming pool.

 Do not cover the device or block the airflow to the device with any other objects. Keep

the device away from excessive heat and humidity and keep the device free from

vibration and dust.

 Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do

not spray cleaners directly on the device or use forced air to remove dust.

 For added protection, unplug the device from the wall outlet and disconnect the cables

to avoid damage to this device due to lightning and power surges.

 Upon completion of any service or repairs to this device, ask the service technician to

perform safety checks to determine that the device is in safe operating condition.

 Do not open the device. Do not perform any servicing other than that contained in the

installation and troubleshooting instructions. Refer all servicing to qualified service

personnel.

Chapter 1: Important Safety Instructions

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

 This device should not be used in an environment that exceeds 40º C (104º F).

SAVE THE ABOVE INSTRUCTIONS

FCC STATEMENTS

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential environment. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If

this equipment does cause harmful interference to radio or television reception, which can

be determined by turning the device off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

 Reorient or relocate the device.

 Increase the separation between the device and receiver.

 Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

 Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions: (1) This device may not cause harmful interference, and (2) This device must

accept any interference received, including interference that may cause undesired

operation.

FCC CAUTION: Any changes or modifications not expressly approved by ARRIS for

compliance could void the user’s authority to operate the equipment.

FCC DECLARATION OF CONFORMITY

ARRIS Enterprises, Inc. 3871 Lakefield Drive, Suwanee, GA 30024, 1-215-323-1000, declares

that the SURFboard SBX-1000P Network Extender complies with 47 CFR Parts 2 and 15 of the

FCC rules as a Class B digital device.

INDUSTRY CANADA (IC) STATEMENT

CAN ICES-3 (B)/NMB-3 (B)

Chapter 1: Important Safety Instructions

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

CARING FOR THE ENVIRONMENT BY RECYCLING

YOUR ARRIS EQUIPMENT

Please do not dispose of this product or any included electronic accessories, i.e., power

supply or battery, with your residential or commercial waste. ARRIS devices may be disposed

of through the ARRIS Product Recycling program, further described on the Corporate

Responsibility page of the ARRIS website. Go to http://www.arris.com, scroll to the bottom

of the page, and click Corporate Responsibility.

You may also contact your local community authorities for information regarding where you

may dispose of your ARRIS devices.

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

Chapter 2

Product Overview

Introduction

The SURFboard SBX-1000P Network Extender lets you transmit and receive data over power

lines in your home. The SURFboard SBX-1000P Network Extender connects directly to any

outlet in your home to extend and enhance your network connectivity.

About The Network Extender

The SBX-1000P Network Extender has the following features:

 RipCurrent™ Gigabit home networking (G.hn) transmits and receives data over your

home power lines.

 Supports multiple extenders on the same network.

Chapter 2: Product Overview

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

 Easy plug-and-play installation.

 Compatible with most routers, gateways, and cable modems.

What is RipCurrent?

SURFboard RipCurrent is a technology that allows you to set up a high-speed home network

that uses existing AC wiring and outlets. There's no need to run additional cables; your

devices can communicate at data rates up to 1 Gbps using the network of power lines that

already exists in your home.

The SBX-1000P uses its power plug to connect to the power lines that already exist in your

home. RipCurrent is based on G.hn Power Line Communication (PLC), which is an ITU

Specification managed by the HomeGrid™ Forum. This technology allows the SBX-1000P to

distribute all data to each of the AC power outlets in the home. With a corresponding G.hn

router, your network can be extended to any room, including basements, garages, or far

reaching bedrooms. Connect entertainment devices, security cameras, gaming consoles,

managed appliance, anything that uses IP (Internet Protocol).

The G.hn technology is more robust than previous home power line communication

implementations to give you better ‘real world’ throughput and stability. G.hn proves much

more efficient in an environment with multiple power line networks (such as apartment

buildings or office buildings) with the capability of recognizing up to 250 other networks to

avoid interference. G.hn communications are encrypted using the advanced standard AES

128-bit encryption for secure transmissions.

In order to ensure the best performance of your G.hn network, we recommend that you only

use 3-prong grounded outlets. A 2-prong outlet will operate sufficiently, but with a lower

throughput speed.

What's in the Box?

Make sure you have the following items before proceeding:

 SURFboard SBX-1000P Network Extender.

 Quick Start Guide.

 Ethernet cable.

 Warranty card.

System Requirements

 Two or more Ethernet-enabled computers, printers, smart TVs, or other devices that you

want to connect.

 120VAC home wiring.

Chapter 2: Product Overview

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

 Two or more G.hn-capable devices, such as two SURFboard SBX-1000P Network

Extenders, or any SURFboard Router with G.hn capability with a SBX-1000P Network

Extender.

About this Manual

This manual covers the SURFboard SBX-1000P Network Extender. The model number is on

the label affixed to the back of the Network Extender.

1. MAC address.

2. QR Code.

3. Serial number.

4. Model number.

Contact Information

Please visit the ARRIS Support website http://www.SURFboard.com/Support/SBX-1000P for

self-help technical support and product documentation. We can also provide technical

assistance via chat and email on the support website. ARRIS Support is available by phone at

877-466-8646. Please be prepared to provide your product's model number and serial

number, which can be found on the Network Extender's label.

For information on additional SURFboard products, or to purchase SURFboard products

(including other RipCurrent-enabled devices), visit http://www.surfboard.com.

Chapter 2: Product Overview

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

For informational videos and tutorials about this and other ARRIS products, visit the ARRIS

Everywhere YouTube channel at https://www.youtube.com/user/ARRISmarketing/featured.

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

Chapter 3

Installing the Network Extender

Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of

the building. Exposure of the cables to lightning could create a safety hazard and damage the

product.

If you are installing a Gigabit home networking router (SURFboard or a third-party router)

with your SBX-1000P, please refer to the Installation and Configuration documentation for

your device for setup instructions.

LED Indicators

The Network Extender has the following indicators:

1. G.hn Link Quality LED: indicates the signal quality of the G.hn link and status of data

transmission.

2. G.hn Pairing LED: indicates the logical network connection status (not connected,

connecting/pairing, connected/paired).

3. 10/100 Mbps LED: indicates the status of the Ethernet 10/100 Mbps link.

4. 1 Gbps LED: indicates the status of the 1 Gbps link.

Chapter 3: Installing the Network Extender

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

Indicator Lights for the SBX-1000P

The Network Extender has several LED indicator lights to assist in troubleshooting.

LED Color/Behavior Description

G.hn Link Quality Solid green Excellent link (at least 80 Mbps).

Flashing green Receiving/transmitting data, excellent link.

Solid amber Good link (between 40 Mbps and 80 Mbps).

Flashing amber Receiving/transmitting data, good link.

Solid red Fair link (less than 40 Mbps).

Flashing red Receiving/transmitting data, fair link.

Off No link.

G.hn Pairing Solid green Pairing complete (encrypted). Connected to G.hn

network with encryption enabled.

Flashing green Pairing in progress (encrypted). Trying to connect

to G.hn network.

Solid red Connection complete (unencrypted). Connected to

G.hn network without encryption.

Flashing red Connection in progress (unencrypted). Trying to

connect to G.hn network.

Off No link.

Ethernet

10/100 Mbps

link/activity

Solid amber 10/100 Mbps link activated, but no activity.

Flashing amber 10/100 Mbps activity.

Ethernet 1 Gbps

link/activity

Solid green 1 Gbps link activated, but no activity.

Flashing green 1 Gbps activity.

Chapter 3: Installing the Network Extender

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

Connectors and Controls

The Network Extender has the following connectors and controls:

1. Ethernet: Used to connect the Network Extender with a client device such as a

computer, printer, gaming console, router, and so on.

2. G.hn Pairing button: Press and hold this button for three to five seconds to create an

encrypted network to connect with other G.hn devices.

Note: If you hold the Pairing button for more than 10 seconds, the Network Extender

resets its pairing defaults (that is, it loses any encrypted connection that it may have with

other devices).

3. Reset button: Can be used either to reset the Network Extender to its factory settings or

to restart the Network Extender. Use a pointed non-metallic object to press and hold this

button.

• Press and hold this button for three to five seconds to restart the Network Extender

as if you power cycled the device.

• Press and hold this button for more than 10 seconds if you want to reset the

Network Extender to its factory default settings and restart the device. Any

customized settings that you have set will be lost.

Configuring and Installing the Network Extender

In order to use Gigabit home networking (G.hn), you must have at least two G.hn devices

connected to your power grid. The devices will begin to communicate with each other as

soon as they detect each other over the power grid. You can add additional devices later to

expand your network.

You can use the RipCurrent network by just plugging in two or more G.hn-enabled devices

into the electrical outlets in your home.

Chapter 3: Installing the Network Extender

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

Pairing Devices Over an Encrypted Connection

(Advanced)

To increase security, you can choose to pair the devices with each other over an encrypted

connection. This step creates an encrypted network between two or more G.hn devices on a

power grid. It also helps you to secure your local area network (LAN) by randomizing your

domain name and password. Once your devices are paired over an encrypted connection,

then any devices that have not been paired will not be able to connect to your network.

Important: If your Network Extender is not paired to another device over an encrypted

connection,then the G.hn Pairing LED will appear red to indicate that the connection is not

encrypted.

Follow these steps to create an encrypted connection and install your first G.hn devices:

1. Plug in both devices in a location where you can see and easily access both devices.

Power up both devices and wait for 15 seconds for the devices to fully boot before

proceeding.

2. Press the G.hn Pairing button (3 in the illustration shown below) on your Network

Extender to initiate pairing on your Network Extender. Hold the button for two to three

seconds. The Pairing LED (2) begins to flash green.

3. Go to the second device and follow the steps required to initiate pairing on that device.

(These steps may be different, depending on the model number and manufacturer of the

second device.)

• When the devices begin communicating with each other, the Pairing LED 2 on the

Network Extender begins to flash green.

• When the Pairing LED stops flashing and becomes solid green (for an encrypted

connection) or solid red (for an unencrypted connection), the pairing process is

complete. It may take up to 60 seconds for the pairing process to complete.

Chapter 3: Installing the Network Extender

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

4. Once the pairing process is complete, you can unplug the devices from the wall and

move them to their permanent locations throughout the house. Use the enclosed

Ethernet cable to connect to the client device, such as a computer, TV, or game console.

Repeat these steps to add additional devices to an existing G.hn network.

Note: The Link Quality LED 1 indicates the signal quality of the G.hn link. Green indicates an

excellent link, amber indicates a good link, and red indicates a fair link. If the Link Quality

LED is red, you may want to move your Network Extender to a new location to see if you can

improve the quality of your G.hn link.

Note: If your pairing is not successful, you can reset the G.hn settings for the Network

Extender by pressing and holding the pairing button for at least 10 seconds. Then, test your

connection in unencrypted mode before trying to pair again.

Creating a G.hn Network with a Non-G.hn Router

If your router is not G.hn-capable, you can still create a G.hn network in your home using

your SBX-1000P and another Network Extender. Use the enclosed Ethernet cable to attach

your SBX-1000P to a LAN port on your router. The SBX-1000P will transmit data from your

router over your home's electrical wiring.

You will need a second Network Extender to complete your G.hn network. Ideally, you

should connect an SBX-1000P to your router to transmit data over your home's electrical

wiring, and then install an SBX-AC1200P in a dead zone to extend your WiFi network into

that area. Follow the instructions in Configuring and Installing the Network Extender (page

15) to connect the devices and complete your G.hn network.

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

Chapter 4

Managing Your Network Extender

Use the Network Extender Web Manager to view and monitor the configuration settings and

operational status of your SBX-1000P. You can also configure your network connections and

security settings. See Protecting and Monitoring Your Network (page 25) for more

information.

Note: To be sure that you access the Web Manager on the correct device, please unplug all

other Network Extenders on the network. Attach each unit directly and configure each one

individually. See Setting Up Unique IP Addresses (page 27) for more information.

Setting Up a Static IP Address

In order to use the Ethernet port on your SBX-1000P to view the Network Extender Web

Manager, you must set up a static IP address on the computer that you will use to access the

Network Extender Web Manager. Use the following procedures to set up a static address of

192.168.100.253 to the computer that you will use to access the configuration screens.

Important: When you have finished configuring your Network Extenders, you must also

follow these procedures to return your computer to its original IP and subnet settings.

Setting Up a Static IP Address in Windows 7, Windows 8, or

Windows 10

1. Click the Start menu and type network and sharing into the Search box.

2. Select Network and Sharing Center when it appears.

3. Click Change adapter settings from the left-side menu.

4. Right-click on your local area connection icon and select Properties.

Note: You may have more than one Internet connection listed here. If so, you will need

to determine which adapter is your connection to the Internet.

5. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.

6. Click Use the following IP address and enter the following values:

• In the IP address field, enter 192.168.100.253.

• In the Subnet mask field, enter 255.255.255.0.

7. Click OK, and then click OK to close the Local Area Connection Properties window.

Chapter 4: Managing Your Network Extender

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

Important: When you have finished configuring your Network Extenders, you must also

follow these procedures to return your computer to its original IP and subnet settings.

Setting Up a Static IP Address in Mac OS X

1. From the Apple menu, click System Preferences, and then click Network.

2. Click Advanced.

3. Click TCP/IP.

4. In the Configure IPv4 field, select Manually.

5. In the IPv4 Address field, enter 192.168.100.253.

6. In the Subnet Mask field, enter 255.255.255.0.

7. Click OK, and then click Apply.

Important: When you have finished configuring your Network Extenders, you must also

follow these procedures to return your computer to its original IP and subnet settings.

Finding the Device ID and MAC Address

On your SURFboard RipCurrent router, go to the RipCurrent (G.hn) screen to view the Device

ID, MAC address, and physical transmission and receiving speeds (Mbps) for your Network

Extender.

Start the Network Extender Web Manager

Important: Before you can start the Network Extender Web Manager, you must set up a

static IP address on the computer that you want to use to access the Network Extender Web

Manager. See Setting Up a Static IP Address (page 17) for more information.

Important: If you access the Web Manager through the default IP address

(192.168.100.254), you should unplug all of your SBX-1000P devices except for the one you

are trying to manage. This will help to ensure that you are communicating with the correct

device.

1. Use the enclosed Ethernet cable to connect to the Ethernet port on the bottom of the

Network Extender. Insert the other end of the Ethernet cable into your computer's

Ethernet port.

Chapter 4: Managing Your Network Extender

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

2. Open a browser window on your computer and navigate to http://192.168.100.254. The

3. Type the default password and click Apply. The entry is case-sensitive.

Note: Your default password is password, and it is case-sensitive. We strongly recommend

that you change the login password to prevent unauthorized access. See Changing the Login

Password (page 27) for more information.

View the Network Extender Product Information

The Status - Device screen provides product information, including the serial number, MAC

address, and firmware version.

To open the Status Device screen, click Status from the configuration screen.

View the Network Extender Network Settings

You can use the Basic - IP screen to view and change the IP address assigned to this device.

Chapter 4: Managing Your Network Extender

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

To open the Basic - IP screen, click Basic from the configuration screen and select IP from the

drop-down menu.

Set Up Multicast Configuration

You can use the Advanced - Multicast screen to view and change the multicast settings for

your SBX-1000P Network Extender.

To open the Advanced - Multicast screen, click Advanced from the configuration screen and

select Multicast from the drop-down menu.

View the Advanced Configuration Settings

Use the Advanced - Configuration screen to view and change configuration information such

as the language of the configuration screens and the login password for your network.

Chapter 4: Managing Your Network Extender

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

To open the Advanced - Configuration screen, click Advanced from the configuration screen

and select Configuration.

Update Your Network Extender Firmware

You can update the firmware on your SBX-1000P Network Extender when ARRIS releases

new firmware versions. The new firmware releases may contain updates for operational

improvements or resolutions to problems. These updates will not delete or overwrite your

personal user settings such as your password.

You can download the latest firmware release from

http://www.SURFboard.com/Support/SBX-1000P. To load the new firmware release onto

your SBX-1000P Network Extender:

1. Download the latest firmware release and save the firmware file to your hard drive.

Chapter 4: Managing Your Network Extender

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

2. Click Basic from the configuration screen and select Firmware Upgrade from the

drop-down menu.

3. Click Browse to locate the new firmware file.

4. Select the new firmware file and click Open.

5. Click Apply to load the new firmware onto your SBX-1000P Network Extender.

Restart Your Network Extender

At some point during operation, you may have to restart or reboot your SBX-1000P. This will

not affect your configuration settings.

There are two methods for restarting your Network Extender:

 Restart the Network Extender Using the Reset Button (page 22)

 Restart the Network Extender Using the Network Extender Web Manager (page 22)

Restart the Network Extender Using the Reset Button

To restart your Network Extender as if you power cycled the device:

1. Insert a pointed, non-metallic object into the indented Reset button on the bottom of

the SBX-1000P. See Connectors and Controls (page 14) for more information.

2. Press the button and release in three to five seconds.

Caution: Be sure that you release the button in less than five seconds. If you hold the button

for more than 10 seconds, the SBX-1000P resets and restores all of its factory default

settings.

Restart the Network Extender Using the Network Extender

Web Manager

To restart your Network Extender as if you power cycled the device:

1. Click Advanced from the configuration screen and select Configuration.

Chapter 4: Managing Your Network Extender

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

2. Click Reboot from the Device Reboot section of the screen.

3. Follow the prompts on the screen to restart your Network Extender and log back in.

Reset Your Network Extender to Factory Settings

If necessary, you can reset or restore the SBX-1000P configuration settings, including your

password, back to the default factory settings. There are two methods for resetting the

configuration on the SBX-1000P:

 Reset the Network Extender Using the Reset Button (page 23)

 Reset the Network Extender Using the Network Extender Web Manager (page 23)

Caution: This action will delete your current configuration settings (including your login

password) and restore the configuration back to the factory defaults.

Note: After the configuration settings are restored, the Network Extender will reboot, and

you will have to log on using the default login password (password).

Reset the Network Extender Using the Reset Button

Caution: This procedure will delete your current configuration settings (including your login

password) and restore the configuration back to the factory default settings.

To reset your Network Extender to factory default settings:

1. Insert a pointed, non-metallic object into the indented Reset button on the bottom of

the SBX-1000P. See Connectors and Controls (page 14) for more information.

2. Press and hold for at least 10 seconds, and then release.

Reset the Network Extender Using the Network Extender

Web Manager

Caution: This procedure will delete your current configuration settings (including your login

password) and restore the configuration back to the factory default settings.

To reset your Network Extender to factory default settings:

1. Click Advanced from the configuration screen and select Configuration.

2. In the Factory Reset to Default section, type your login password and click Apply.

Chapter 4: Managing Your Network Extender

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

Note: The default password is password (lower case).

3. Follow the prompts on the screen to reset your Network Extender. Do not power off the

Network Extender while it is resetting. The Network Extender will automatically reboot

when the reset is complete.

4. Log back in using the default password (password).

Exit the SBX-1000P Web Manager

To log out and close the SBX-1000P Web Manager:

 Click Logout button located in the upper right corner of the SBX-1000P Web Manager

screen.

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

Chapter 5

Protecting and Monitoring Your Network

Setting Up Custom Security

The SURFboard SBX-1000P Network Extender uses a default level of security when you set

up your G.hn network. This level of security is sufficient in most situations. However, you

may want to set up custom security if:

 you are concerned that physical access to the Pairing button might compromise your

security (for example, if you are a small business or an adapter is being used in public

area where there is a lack of security).

 you need to set up more than one separate network in a household or common area to

avoid pairing mistakes.

 you are using your SURFboard Network Extender with an extender from another

manufacturer.

Note: In situations where more than one G.hn network is set up in the same area, the

networks will coordinate and share bandwidth, but security remains isolated.

If you need to set up custom security, you must first set up a static IP address on the

computer that you will use to configure the Network Extender. Then, you will need to define

custom security values for each extender in your network.

Defining Custom Security Values

On the RipCurrent page, the Domain Name and Pairing Password work together to establish

the keys for network security. By default, the Domain Name is HomeGrid until the device is

paired, and the Pairing Password is blank. After the device is paired using the G.hn Secure

Pairing button, the Domain Name and Network Password will contain random characters.

If you add custom values to the Domain Name and Pairing Password fields, then the device

will only pair with other devices if the values in those fields match exactly.

Important:

Once you have entered custom security values for the Domain Name and Pairing Password

fields, you do not need to press the Pairing button to initiate the pairing process. However,

you will need to enter the same Domain Name and Pairing Password on any additional

devices that you wish to be a part of this G.hn network.

Before you complete these steps, you must set up a static IP address on your computer. For

more information, see Managing Your Network Extender (page 17).

Chapter 5: Protecting and Monitoring Your Network

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

Follow these steps to define custom security values:

1. Plug in both devices in a location where you can see and easily access both devices.

Power up both devices and wait until all of the LEDs become solid.

2. Use the enclosed Ethernet cable to connect to the Ethernet port on the bottom of the

first device. Insert the other end of the Ethernet cable into your computer's Ethernet

port.

3. Open a browser window on your computer and navigate to http://192.168.100.254.

4. Type your password in the Password field and click Apply.

Note: Your default password is password, and it is case-sensitive. We strongly

recommend that you change the login password to prevent unauthorized access. See

Changing the Login Password (page 27) for more information.

5. Click the RipCurrent tab.

6. On the Basic - RipCurrent screen, enter the Domain Name and Pairing Password that you

want to assign to this device. Then click Apply.

Important: The Pairing Password cannot be longer than 12 characters.

Important: Make note of the Domain Name and Pairing Password values that you use.

You will need to enter these values again for every device that you add to this network.

Chapter 5: Protecting and Monitoring Your Network

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

7. Repeat steps 2 through 6 with the second device and any additional devices that you

may have. Be sure to enter the same Domain Name and Network Password values that

you entered for the first device.

Note: Once you have entered custom security values for the Domain Name and Pairing

Password fields, you do not need to press the Pairing button to initiate the pairing

process. The devices will discover each other and begin to pair automatically.

• When the devices discover each other, the Pairing LEDs will begin to flash green.

• When the Pairing LEDs stop flashing and become solid green, the pairing process is

complete.

8. Once the pairing process is complete, you can unplug the devices from the wall and

move them to their permanent locations throughout the house. Use the enclosed

Ethernet cable to connect the client device, such as a computer, TV, or game console.

Setting Up Unique IP Addresses

In order to reach the configuration screens for a particular Network Extender, you must use

an Ethernet cable to connect your computer to that Network Extender and then use a

browser to navigate to http://192.168.100.254. This is the standard factory configuration for

each Network Extender.

Note: To be sure that you access the Web Manager on the correct device, please unplug all

other Network Extenders on the network. Attach each unit directly and configure each one

individually.

Advanced users may want to consider setting up a unique IP address for each extender on

the network. By doing so, you can connect your computer to any Network Extender in the

network and then configure any Network Extender by navigating to the unique IP address for

that device. The procedure to set up unique IP addresses for each Network Extender is

outside the scope of this guide.

Changing the Login Password

The default password is "password" (lower case). You should change the login password to

something other than the default password.

Perform the following steps to change the password.

1. Access and log into the configuration interface.

2. Click the Advanced tab, then click Configuration.

Chapter 5: Protecting and Monitoring Your Network

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

3. In the Change Login Password section, enter the new password in both the Enter New

Password field and the Re-enter New Password field.

Note: Passwords are case-sensitive. Valid characters are the numbers 0 to 9, the letters

a through z (both upper and lower case), and printable special characters (such as $, !, ?,

&, #, @, and others.)

4. Click Apply.

5. Record the new password here: ______________________________

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

Chapter 6

Installation Scenarios

This section illustrates several different ways that the SBX-1000P Network Extender can be

installed.

Two SBX-1000P Extenders with a SURFboard

G.hn-Enabled Router

Gigabit home networking throughout the house.

Chapter 6: Installation Scenarios

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

Two SBX-1000P Extenders with a SURFboard

Gateway and an SBX-AC1200P Wireless Extender

Extend your current internet service to any room, including wireless connectivity.

SBX-1000P Extender with a SURFboard Cable

Modem and an SBX-AC1200P Wireless Extender

Add wireless capability to your current DSL, cable, or satellite modem.

Chapter 6: Installation Scenarios

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

Two SBX-1000P Extenders with a SURFboard

Wireless Router and an SBX-AC1200P Wireless

Extender

Extend your existing wired and wireless network to any room in the house.

SBX-1000P Extender with a SURFboard Cable

Modem and a SURFboard G.hn-Enabled Router

Chapter 6: Installation Scenarios

STANDARD PN 365-095-28247 x.4 SURFboard SBX-1000P Network Extender User Guide

The SBX-1000P allows you to move your wireless router away from your current Internet

connection device to a more convenient location.

SBX-1000P Extender with a SURFboard Cable

Modem and Several G.hn-Enabled Devices

Use the SBX-1000P to connect your other G.hn-enabled devices to the Internet.

Corporate Headquarters

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T: 1-678-473-2000 F: 1-678-473-8470

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Arris SBX 1000P User Guide Manual 1000P: UG

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