ARRIS SD201 SD201 Acess Applicance User Manual 0 6

Arris International, Inc. SD201 Acess Applicance 0 6

Manual

Series 6000SD200 Access Appliance User’s GuideRevision 0.6Feb 2002601004-001
Warning: This product may not be exported outside the United States andCanada without authorization from the U.S. Department of Commerce, Bureau ofExport Administration. Any export or re-export by the purchaser, directly orindirectly, in contravention of U.S. Export Administration Regulation is prohibited.This document may not be reproduced, in whole or part, without the writtenpermission of coaXmedia, Inc. The contents of this document are subject tochange without notice. coaXmedia, Inc. assumes no liability for damagesresulting from the use of this product or for the information contained in thismanual.coaXmedia and the coaXmedia logo are trademarks of coaXmedia, Inc.All trademarked products mentioned in this document are trademarks of theirrespective companies.© Copyright 2001 coaXmedia, Inc. All rights reserved.Printed in U.S.A.
Limited WarrantycoaXmedia guarantees that every SD-Series Access Appliance will be freefrom physical defects in material and workmanship under normal use for one (1)year from the date of purchase. If the product is determined to be defectiveduring the warranty period, please call coaXmedia’s or your equipment provider’sCustomer Support to obtain a Returned Material Authorization (RMA) number.The RMA number should be clearly marked on the outside of the package, when itis shipped. If returned product is determined to be functioning properly, a nominalprocessing fee may be charged to cover shipping and handling.This product contains no end-user serviceable parts; authorized techniciansshould perform all service.IN NO EVENT WILL COAXMEDIA BE LIABLE FOR ANY DIRECT, INDIRECT,CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISINGOUT OF THE USE, INABILITY TO USE, OR PERFORMANCE OF THE COAXMEDIAPRODUCT (S), ITS ACCOMPANYING SOFTWARE, OR DOCUMENTATION,INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITSOR BUSINESS INTERRUPTION, BASED UPON PRINCIPLES OF CONTRACT,WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER TORT, BREACH OF ANYSTATUTORY DUTY, PRINCIPLES OF INDEMNITY OR CONTRIBUTION, EVEN IFCOAXMEDIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.Furthermore, coaXmedia makes no warranty or representation (expressed,implied, or statutory) with respect to its products, accompanying software, ordocumentation, or to their use, as well as disclaims against their quality,performance, merchantability, or fitness for any particular purpose. Therein,coaXmedia does not warranty that the products will be error free or will operatewithout interruption.coaXmedia reserves the right to revise or update its products, software, ordocumentation without obligation to notify any individual or entity.
FCC ComplianceThe coaXmedia access appliance has been tested and found to comply with thelimits for a Class B personal computer and peripherals, pursuant to Part 15 of theFCC Rules. These limits are designed to provide reasonable protection againstharmful interference in a residential installation. This equipment generates, uses,and can radiate radio frequency energy, and, if not installed and used inaccordance with the instructions, may cause harmful interference to radiocommunications. However, there is no guarantee that interference will not occurin a particular installation. If this unit does cause harmful interference to radio ortelevision reception, which can be determined by turning the unit off and on, theuser is encouraged to try to correct the interference by one of more of thefollowing measures:• Reorient or relocate the receiving antenna• Increase the separation between the equipment and the receiver.• Connect the equipment into an outlet on a circuit different from that to whichthe receiver is connected• Consult the dealer or experienced radio/TV technician for help.Warning: FCC Regulations state that any unauthorized changes or modifications tothis equipment not expressly approved by the manufacturer could void the user'sauthorization to operate this equipment.Canadian ComplianceThis Class B digital apparatus complies with Canadian ICES-003.Cet appareil numérique de classe B est conforme à la norme NMB-003 Canada.
coaXmedia Series 6000Table of Contents iTable of ContentsTable of Contents.....................................................................i1Contact Information......................................................... 11.1 Support ........................................................................11.2 Sales............................................................................11.3 The coaXmedia Web Page ................................................12Important Rules for Safe Operation................................... 22.1 Service .........................................................................33Introduction..................................................................... 43.1 Features........................................................................43.2 What You Have ..............................................................53.3 What You Need..............................................................53.3.1 Building Requirements...............................................53.3.2 Personal Computer Requirements.................................5Using this Guide ......................................................................64About the Access Appliance............................................... 74.1 Front Panel....................................................................74.2 Rear Panel.....................................................................85Installing the Access Appliance ......................................... 95.1 Overview.......................................................................95.1.1 Before Installing........................................................95.1.2 Building Requirements...............................................95.1.3 PC Requirements......................................................95.1.4 Review the Safety Recommendations............................95.1.5 Gather Tools ............................................................95.1.6 Select Location.......................................................105.2 Connecting to the Access Appliance Quick Overview ............115.3 Step by Step ................................................................126Configuring Your PC ....................................................... 146.1 How To Configure your PC for DHCP.................................147Using your Access Appliance............................................ 167.1 Using the Connection.....................................................167.2 Disconnecting ..............................................................168Troubleshooting Connection Problems............................. 169Optional Equipment and Replacement Parts.................... 191
coaXmedia Series 6000SD200 Access Appliance User’s Guide 1Contact InformationIf after reading through the provided documentation you still havequestions regarding your coaXmedia Access Appliance, use these contactpoints to request the information you need:1.1 SupportPhone: 877-885-COAX / 877-885-2629 (toll free)Fax: 678-513-6112E-mail: support@coaXmedia.com1.2 SalesPhone: 678-513-6109Fax: 678-513-6112E-mail: sales@coaXmedia.com1.3 The coaXmedia Web Pagehttp://www.coaXmedia.com
SD200 Access Appliance2 SD200 Access Appliance User’s Guide2 Important Rules for Safe Operation The Access Appliance has been engineered with bothperformance and safety in mind. However, safety is also yourresponsibility. Read and observe all these recommendedsafety precautions.Check power sources. Plug this device only into the recommendedpower source indicated on the product’s marking label. If you are notsure what type of power source is provided at your location, consult yourlocal power company or other certified expert.Always use the provided power adapter. Always use the poweradapter provided with the product. And do not use any substitutes. Ifthe provided adapter becomes damaged or misplaced, see page 19.Be careful of overloading. Do not overload wall outlets or extensioncords, as this can result in the risk of fire or electric shock. Don’t use anyfrayed power cords. Don’t stretch cords to reach the appliance or otherdevices: tension at the connectors is a fire hazard.Avoid damaging power cords. Arrange power supply cords so thatthey are out of the way. Route them through areas where it is unlikelythey will be walked on or objects rolled over them.Avoid placing the product near any heat source. Never place thisproduct near any heat source. This includes any kitchen appliances(ovens, toasters, etc.), heating vents, or any other heat source. This is afire hazard.Do not use the product near water. Never use this product anywherenear a water source or in a damp area. Don’t use it near bathroom orkitchen water sources such as sinks or washing appliances. Don’t use itnear pools. Don’t use it in a damp area such as a basement.Do not plug any intermediate device between the AccessAppliance and the computer or share interface ports. Plug theAccess Appliance from its back panel connector directly into the desiredcomputer port. Do not use any switch boxes, security keys, tape drives,zip drives, or other peripherals on the same port you are using to connectto the access appliance. You should also disable any applications thatactively monitor the port being used with the Access Appliance.
coaXmedia Series 6000SD200 Access Appliance User’s Guide 3Avoid stacking. Avoid stacking this item on top of or under otherdevices that can generate or radiate heat. Such stacking can concentrateheat sources in a small area and creates a fire hazard.Use caution when moving the product. Use caution whenevermoving the Access Appliance. If dropped, resulting damage could renderthe appliance inoperable or a fire hazard.Ground the cable system. Be sure the outside cable system isgrounded to provide some protection against voltage surges and built-upstatic charges. Section 810 of the National Electric Code, ANSI/NFPA No.70-1984 (section 54 of the Canadian Electrical Code, Part 1) providesinformation with respect to proper grounding of the cable system. Alwaysrefer to local building codes to ensure compliance with all applicablegrounding requirements.Do not connect or disconnect the RF coax cable to or from youraccess appliance while it is plugged into the power source.Unplug the power adaptor before cleaning. Do not use liquidcleaner or any aerosol cleaner. Use only a damp cloth for cleaning.Protect from lightning. For added protection for this product during alightning storm, unplug the all devices from the coaxial cable and powersources when they are not in use, especially for any extended time.Wait at least 10 seconds after disconnecting the power adaptorbefore re-connecting it.2.1 ServiceDo not remove covers from or attempt to service the productyourself. Opening or removing covers may expose you to dangerousvoltage or other hazards and void the product warranty.Refer servicing of this product to qualified service personnel under theconditions listed here:• When the power supply or cord is damaged.• If liquid has been spilled onto or objects have fallen onto the product.• If the product has been exposed to rain or water.• If the product does not operate normally by following the operatinginstructions.• If the product had been dropped or its enclosure has been damaged.• When the product exhibits a distinct change in performance, such asthe inability to perform basic functions, indicating a need for service.
SD200 Access Appliance4 SD200 Access Appliance User’s Guide3 IntroductionCoaXmedia welcomes you to the world of Broadband. Through the use ofour SD200 Access Appliance and your PC, you can take advantage of themany Internet services available today, and will be ready with high-speedconnectivity that is required for the services of tomorrow.The SD200 Access Appliance was designed with the general computeruser in mind, to insure fast, easy installation and operation. CoaXmediahas alleviated the typical concerns of installing new computer equipment,making this product’s setup easier than that of a VCR. And once it’s setup, using the product is as simple as double-clicking an icon.3.1 Features• Provides access to Broadband services• Easy to install and use• Doesn’t require opening the PC or changing existing network settings• Unique geometric design with clearly marked status indicators• Multiple units can operate in a single building or within a singledwelling• Operates over existing cable TV or CATV wiring without interferingwith reception or other services in any way• Utilizes patented transmission techniques specifically designed toovercome topology issues commonly found in the on-premises cabledistributions networks of Multi-Dwelling Units (MDUs)
coaXmedia Series 6000SD200 Access Appliance User’s Guide 53.2 What You HaveCheck the SD200 Access Appliance package. In addition to this User’sGuide, the package should contain:• 1 Access Appliance• 1 Ethernet PC cable• 2 coaxial cables• 1 Diplex-Filter (optional – depends on SD model)• 1 power adapter with attached power cordIf you are missing an item, please contact your service provider.3.3 What You NeedIn addition the Access Appliance package, you will need the following:• 1 Personal Computer - see requirements below• 1 7/16” or adjustable wrench (optional) — may be needed to loosenand tighten cable connections.• 1 CATV wall outlet3.3.1 Building RequirementsThis unit will only operate in buildings utilizing coaXmedia Internet AccessSolutions.3.3.2 Personal Computer RequirementsThe Personal Computer (PC) must meet the following:• Have an available Ethernet communications port.• Microsoft Internet Explorer 4.0 or later, or Netscape Navigator 4.0 orlater
SD200 Access Appliance6 SD200 Access Appliance User’s GuideUsing this GuideThis User’s Guide has been provided to assist you in the installation andoperation of your Access Appliance. Throughout this guide, special iconshave been used to highlight specific points. Although many of thesehighlights are simply informative in nature, several denote points of usersafety and should be read thoroughly and understood. The icons used inthis manual are defined below:Important Notes or Required Reading Note Warnings and Safety InformationStop, review before proceeding
coaXmedia Series 6000SD200 Access Appliance User’s Guide 74 About the Access Appliance4.1 Front PanelThe LED indicators on the front of the Access Appliance indicate itscurrent operation status. These five indicators are described below.LED Description OperationPPower On when power is being provided by the poweradapterSSyncBlinks when the Access Appliance has not beenactivated by the central access equipmentOn steadily when the Access Appliance has beenactivated by the central access equipment(making Internet connection possible)TTransmitData On when data is ready to be transmitted. (Mayblink fast when sending streams of data.)RReceive Data On when the Access Appliance is waiting for thePC to read data. (May blink fast when receivingstreams of data.)DDiagnosticsOn when maintenance or diagnostics is beingperformed on the Access Appliance by thecentral access equipment (for example, duringfirmware upgrades)May blink randomly if a fault is detected by theAccess ApplianceWhile the light is on, the Appliance is temporarilyunable to access the Internet
SD200 Access Appliance8 SD200 Access Appliance User’s Guide4.2 Rear PanelThe ports at the back of the Access Appliance connect the appliance toyour computer, power, and to coax network. When making theseconnections, the TV/VCR and computer should be unplugged from thepower source as a precaution.Port Description UsageRF CoaxConnectorUsed for connecting the Appliance to thecoax network via the coaxial cable. Theother end of this cable connects to thediplex-filter connector labeled X. (Thediplex-filter is in turn connected by cableto the existing TV coax cable.)PWR PowerUsed to provide power to the unit. Oneend of the power cord should be attachedto the Access Appliance and thetransformer end plugged into a wall poweroutlet.USB USBConnector Used to connect Access Appliance to thePC for USB operation (Future).Ethernet EthernetConnector Used to connect Access Appliance to thePC for Ethernet operation.
coaXmedia Series 6000SD200 Access Appliance User’s Guide 95 Installing the Access ApplianceThese sections provide step-by-step instructions on installing you AccessAppliance.5.1 OverviewThe SD200 Access Appliance is easy to install; taking an average of 15minutes to setup. However, before getting started, it is important for youto read the following information.5.1.1 Before Installing5.1.2 Building RequirementsThis unit will only operate in buildings utilizing coaXmediaInternet Access Solutions.5.1.3 PC RequirementsThe SD200 Access Appliance requires the use of a NetworkInterface Card installed in your PC; if you PC does not have aNetwork Interface Card, one must be installed before you canuse the Access Appliance. Many computer retail stores andservice centers can perform this task, if you requireassistance. 5.1.4 Review the Safety RecommendationsIt is important to review the Safety Recommendations toinsure the proper installation and operation of your AccessAppliance. See the Safety Recommendations Section of thisUser’s Guide.5.1.5 Gather ToolsAlthough most installations do not require any special tools, itmay be necessary to use a 7/16” wrench or pliers to loosenan existing coax cable connection on a TV or CATV walloutlet. It is also desirable to lightly tighten all coax cableconnections associated with installing the Access Appliance toinsure solid, reliable connections; this can be done with awrench, with pliers or by hand.
SD200 Access Appliance10 SD200 Access Appliance User’s GuideSelect LocationThe first aspect of installing your new Appliance will beselecting a CATV outlet that is located near your computer.When making your selection, consider where you use yourPC/laptop and the distance between that location and theCATV outlet. Although coaxial cables are provided with yourAppliance, they may not be long enough for your installation;if this is the case, longer cables can be obtained at a localstore (RG-6 or RG-59 with F-type connectors).
coaXmedia Series 6000SD200 Access Appliance User’s Guide 115.2 Connecting to the Access Appliance QuickOverviewThis illustration diagrams the series of steps involved in connecting theparts together. Many parts have labeled connectors; those labels are inbold type. Two pieces of cable come packaged with the appliance; theyare referred to as the “provided” cables.Use a providedcable to connectfrom the diplex-filter’s INconnector to thewall outletŒUnplug the TV (VCR) cablefrom the room’s cable outlet•Ž•See page 16 for more onthe PC connectors.Use the providedPC cable toconnect from theAccess Applianceconnector labeledPC to theappropriateconnector atthe back of the computer‘Plug thetransformer cordinto the AccessAppliance ‘s PWRconnectorWith all otherconnectionssecure, plugthetransformerinto the wallpower outlet’•Plug it into thediplex-filter’sTV connectorUse the other provided cable to connectfrom the diplex-filter’s X connector tothe Access Appliance’s RF connector
SD200 Access Appliance12 SD200 Access Appliance User’s GuideTurn off power to the computer and TV (or VCR) beforeconnecting up the cables as a precaution. It is recommended todisconnect them from the wall power outlets.5.3 Step by Step1Disconnect the TV from the CATV OutletLocate the cable connecting your TV (or VCR) to the wall cableTV/CATV outlet. Unscrew the end from the wall connector. Leavethe other end connected to the TV/VCR. If you aren’t using a TV inthe room, just skip this step.2Connect the TV to the Diplex-FilterConnect the end of the coaxial cable that was unscrewed from theTV/CATV outlet to TV port of the included diplex-filter. If a TV orother device is not being used, leave the TV port unconnected.Do not substitute a generic cable splitter for theprovided diplex-filter; although doing so will notdamage the TV or Access Appliance, the diplex-filterimproves the Appliance’s operational reliabilityIf you are not connecting to a TV in the room, youshould use the provided diplex-filter, leaving the TVconnector unconnected.If you use one or more cable splitters in the room,you may continue to use them; however, you shouldinstall the diplex-filter so that it is the first deviceconnected to the TV/CATV outlet.3Connect the Diplex-Filter to the CATV Outleta) Locate the shortest coaxial cable included with the AccessAppliance and connect one end to the IN port of the diplex-filter.b) Connect the loose end of that coaxial cable to the CATV wallOutlet.4Connect the Access Appliance to the Diplexera) Locate the remaining coaxial cable included with the AccessAppliance and connect one end to the X port of the diplex-filter.
coaXmedia Series 6000SD200 Access Appliance User’s Guide 13b) Connect the loose end of that coaxial cable to the RF port of theAccess Appliance.Make sure are all connections are secure; if necessary, usea wrench or pliers to lightly tighten the connections.5Connect PC Cablea) Locate the Ethernet PC cable included with the Access Applianceand connect it to the Access Appliance’s Ethernet port.b) Connect the loose end of that cable into an active Ethernet porton your PC. If you PC does not have a Network Interface Card,one must be installed before you can use the Access Appliance.Many computer retail stores and service centers can perform thistask, if you require assistance.PC Ethernet PortDo not attempt to insert the supplied Ethernet cableinto a dial-up modem. Doing so could damge yourmodem port and/or the Ethernet cable.6Connect the Power Adapter to the ApplianceLocate the included power adapter and connect the appropriate endto the PWR port on the Access Appliance.7Apply Power to the Access ApplianceBefore plugging the adapter into the power outlet, consult theseimportant notes:Please check the voltage requirements printed onthe power adapter before plugging it into an ACpower outlet. If the power adapter’s input voltagespecification does not match what is being provided atyour AC outlet, contact your service provider or coaXmediafor a replacement.
SD200 Access Appliance14 SD200 Access Appliance User’s GuidePower can now be applied to the Appliance by plugging the poweradapter into a unused AC power outlet (on a wall, power strip, surgeprotector, or UPS).The P indicator on the Appliance front panel should lightup when power is applied. (See also a description of thefront panel lights on page 17.)Now that the Access Appliance setup has been completed, you can set upyour computer to use the connection.6 Configuring Your PCNow that all the necessary hardware connections have been made, yourcomputer’s network configuration may need to be adjusted. Oftenwhen using the Ethernet connection, Internet Service Providersrequire your Ethernet card to be configured to obtain an IPaddress automatically (DHCP). Instructions for making thenecessary adjustment can be found below, however your Internetservice provider may supply you with additional instructions that shouldtake precedence. Please refer to these instructions if supplied.6.1 How To Configure your PC for DHCPThe following DHCP configuration procedure applies to the followingOperating Systems:Windows 98 Windows 2000Windows MeWindows XPFor Windows 98:1. Click on Start, Settings, then Control Panel.2. Double-click on the Network icon.3. Double-click on TCPIP. Select the IP Address tab. *See notebelow.4. At the IP Address tab, place a check in the Obtain an IPAddress automatically circle.
coaXmedia Series 6000SD200 Access Appliance User’s Guide 155. Click OK, then on OK once more. If the computer prompts youto reboot, please do so now.For Windows 2000 and Windows ME:1. Click on Start, Settings, then Control Panel.2. Double-click on the Network and Dial-Up Connections icon.3. Right-click on the Local Area Connection icon and selectProperties.4. Double-click on Internet Protocol (TCP/IP). *See notebelow.5. At the General tab, place a check in the Obtain an IP Addressautomatically circle.6. Place a check in the Obtain DNS server addressautomatically circle.7. Click Apply, and then click OK. If the computer prompts you toreboot, please do so now.For Windows XP:1. For Windows XP, click on Start, Settings, then Control Panel.2. Click on Network and Internet Connections then click onNetwork Connection.3. Right-click on the Local Area Connection icon and selectProperties.4. Double-click on Internet Protocol (TCP/IP). *See notebelow.5. At the General tab, place a check in the Obtain an IP Addressautomatically circle.6. Place a check in the Obtain DNS server addressautomatically circle.7. Click Apply, and then click OK. If the computer prompts you toreboot, please do so now.
SD200 Access Appliance16 SD200 Access Appliance User’s GuideNote: If information is already entered in these fields, be sureto write down all this information before making any changes.You will need to reenter this after you’re done using thecoaXmedia SD200. Under Windows 2000, you must be loggedin using an account with administrators’ rights in order to makethe necessary changes. For Macintosh and Linux operatingsystems, please refer to the Operating System’s documentationfor instructions on how to enable DHCP.7 Using your Access Appliance7.1 Using the ConnectionYour Access Appliance provides you with an “Always-On” connection tothe Internet so simply start up your e-mail client, Web browser,newsgroup reader, or other Internet applications and use them as usual.Note: If you are concerned that someone may attempt to access yourcomputer via the Internet, you can use any number of firewall or Internetsecurity software tools to prevent remote access. Another solution is todisconnect the computer cable or disconnect power from your AccessAppliance.7.2 DisconnectingIf you have any security concerns leaving your PC connected while not inuse, simply unplug the Ethernet cable from the PC or purchase firewallsoftware.8 Troubleshooting Connection ProblemsThe P (Power) and S (Sync) LEDs should be ON; and you should see theT (Transmit) and R (Receive) LEDs flash when you attempt to browse theInternet.
coaXmedia Series 6000SD200 Access Appliance User’s Guide 17If the S or D LED is blinking or no LEDs are on, check all the hardwareconnections and cables (refer to Connecting to the Access Appliance).If this problem persists, contact your service provider for assistance. (Seealso page 17 for a description of the Front Panel status LEDs.)SpecificationsClient InterfaceEthernet transfer speed Up to 10Mb/sIndicators Front panel LEDsCable Connectivity RJ-45-Ethernet
SD200 Access Appliance18 SD200 Access Appliance User’s GuideSpecifications (continued)Electrical SpecificationsAC Adaptor Option 1Inputs: 120VAC 50/60 HzOperating Ranges: 108-132 VACOutput: 5VDC, 1AOption 2Inputs: 240VAC 50/60 HzOperating Ranges: 220-240 VACOutput: 5VDC, 1AEnvironmental SpecificationsOperating temperature 0° to +40° CStorage temperature -40° to +75° CHumidity 10% to 90% non-condensingPhysical SpecificationsDimensions 7.125”wide, 7.875” deep, 1.875” heightAgency and Regulatory ComplianceCertifications FCCCanadianUL / ULc
coaXmedia Series 6000SD200 Access Appliance User’s Guide 199 Optional Equipment and Replacement PartsMany optional and replacement parts are available for the SD200 accessappliance.If you need to replace or add a part, consult the service provider fromwhom you obtained this product.These appliance options and replacements are available. Specify the partnumber(s) as well as description(s) of any part when ordering to ensurecorrect identification of the item.Sales Part # DescriptionCB201-001 Ethernet Cable – 10ftPS200-001 SD200 AC Power Adaptor – Plug Type: North AmericaPS200-002 SD200 AC Power Adaptor – Plug Type: AustraliaPS200-003 SD200 AC Power Adaptor – Plug Type: EuropePS200-004 SD200 AC Power Adaptor – Plug Type: UKPS200-005 SD200 AC Power Adaptor – Plug Type: JapanMK200-001 SD200 Wall Security Bracket KitUD200-001 SD200 Access Appliance User’s Guide

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