Arris TG1652A User Manual TG1652A: Guide

User Manual: Arris TG1652A TG1652A: User Guide

Open the PDF directly: View PDF .
Page Count: 44

Touchstone TG1652 Telephony

Gateway

User Guide

Release 16 STANDARD 1.2 August 2015

Touchstone TG1652 Telephony Gateway User Guide

Release 16 STANDARD 1.2

ARRIS Copyrights and Trademarks

reproduced in any form or by any means or used to make any derivative work (such as

translation, transformation, or adaptation) without written permission from ARRIS

Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to

make changes in content from time to time without obligation on the part of ARRIS to

provide notification of such revision or change.

ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other

trademarks and trade names may be used in this document to refer to either the entities

claiming the marks and the names of their products. ARRIS disclaims proprietary

interest in the marks and names of others.

ARRIS provides this guide without warranty of any kind, implied or expressed, including,

but not limited to, the implied warranties of merchantability and fitness for a particular

purpose. ARRIS may make improvements or changes in the product(s) described in this

manual at any time.

The capabilities, system requirements and/or compatibility with third-party products

described herein are subject to change without notice.

Patent Notice

Protected under one or more of the following U.S. patents: http://www.arris.com/legal

Other patents pending.

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 3

Table of Contents

Chapter 1. Overview.............................................................................. 5

Introduction.................................................................................................5

Chapter 2. Getting Support...................................................................... 6

Chapter 3. Safety Requirements ............................................................... 7

FCC Part 15 .................................................................................................8

RF Exposure ...........................................................................................9

Industry Canada Compliance.............................................................................9

For Mexico...................................................................................................9

Chapter 4. Getting Started .....................................................................10

About Your New Touchstone TG1652 Telephony Gateway ....................................... 10

What's in the Box......................................................................................... 10

Items You Need........................................................................................... 11

Getting Service ........................................................................................... 12

System Requirements ................................................................................... 12

Recommended Hardware ......................................................................... 13

Windows ............................................................................................. 13

MacOS ................................................................................................ 13

Linux/other Unix ................................................................................... 13

About this Manual........................................................................................ 14

What about Security..................................................................................... 14

Ethernet or Wireless?.................................................................................... 15

Chapter 5. Installing and Connecting your Telephony Gateway ........................ 17

Front Panel................................................................................................ 18

Rear Panel................................................................................................. 19

Selecting an Installation Location..................................................................... 19

Factors Affecting Wireless Range ............................................................... 20

Mounting the Telephony Gateway .................................................................... 21

Tools and Materials ................................................................................ 21

Location ............................................................................................. 21

Wall Mounting Instructions ....................................................................... 21

Desktop Mounting Instructions................................................................... 23

Connecting the Telephony Gateway.................................................................. 24

Configuring Your Wireless Connection ............................................................... 25

Accessing the Configuration Interface ......................................................... 26

Setting Parental Controls ............................................................................... 26

Finding the MAC Address of a Computer....................................................... 26

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 4

Making Your Parental Control Settings ......................................................... 27

Chapter 6. Configuring Your Ethernet Connection ........................................29

Requirements ............................................................................................. 29

How to use this Chapter ................................................................................ 29

TCP/IP Configuration for Windows XP................................................................ 29

TCP/IP Configuration for Windows Vista............................................................. 30

TCP/IP Configuration for Windows 7 or Windows 8 ................................................ 30

TCP/IP Configuration for MacOS X .................................................................... 31

Chapter 7. Using the Telephony Gateway ................................................... 32

Setting up Your Computer to Use the Telephony Gateway....................................... 32

Indicator Lights for the TG1652 ....................................................................... 33

Wiring Problems .................................................................................... 33

Patterns: Normal Operation (LAN and Telephone)........................................... 33

Patterns: Normal Operation (WAN) ............................................................. 34

Patterns: Startup Sequence ...................................................................... 35

Using the Reset Button............................................................................ 36

Resetting the Router to Factory Defaults ..................................................... 37

Chapter 8. Troubleshooting .................................................................... 38

The Telephony Gateway is plugged in, but the Power light is Off .............................. 38

I'm not getting on the Internet (all connections) .................................................. 38

I'm not getting on the Internet (Ethernet) .......................................................... 38

I'm not getting on the Internet (Wireless) ........................................................... 39

My wireless Internet connection stops working sometimes ...................................... 39

I can get on the Internet, but everything is slow .................................................. 39

I don't have a dial tone when I pick up the phone - why? ........................................ 39

Chapter 9. Glossary ..............................................................................41

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 5

Chapter 1

Overview

Introduction

Get ready to experience the Internet’s express lane! Whether you’re checking out streaming

media, downloading new software, checking your email, or talking with friends on the

phone, the Touchstone TG1652 Telephony Gateway brings it all to you faster and more

reliably. All while providing toll quality Voice over IP telephone service and both wired and

wireless connectivity.

The Touchstone TG1652 Telephony Gateway provides four Ethernet connections for use as

the hub of your home/office Local Area Network (LAN). The TG1652 also provides

802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility. In addition,

the TG1652 provides for up to two separate lines of telephone service.

Chapter 1:Getting Support

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 6

Installation is simple and your cable company will provide assistance to you for any special

requirements.

Getting Support

If you need assistance with your ARRIS product please contact your cable company.

For additional technical information and product User Guides please visit the ARRIS

Support website at www.arris.com/consumer (http://www.arris.com/consumer).

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 7

Chapter 2

Safety Requirements

The ARRIS Telephony Gateway complies with the applicable requirements for

performance, construction, labeling, and information when used as outlined below:

CAUTION

Potential equipment damage

Potential loss of service

Connecting the Telephony Gateway to existing telephone wiring should only be performed

by a professional installer. Physical connections to the previous telephone provider must

be removed and the wiring must be checked; there must not be any voltages. Cancelation

of telephone service is not adequate. Failure to do so may result in loss of service and/or

permanent damage to the Telephony Gateway.

CAUTION

Risk of shock

Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified

personnel only!

The Telephony Gateway is designed to be connected directly to a telephone.

Connecting the Telephony Gateway to the home’s existing telephone wiring should only

be performed by a professional installer.

Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming

pool, etc.), to avoid risk of electrocution.

Do not use the telephone to report a gas leak in the vicinity of the leak.

The product shall be cleaned using only a damp, lint-free, cloth. No solvents or

cleaning agents shall be used.

Do not use spray cleaners or aerosols on the gateway.

Avoid using and/or connecting the equipment during an electrical storm, to avoid risk

of electrocution.

Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat

registers, space heaters, fireplaces, etc.).

Use only the external AC power adapter (if provided) and power cord included with the

equipment.

Equipment should be installed near the power outlet and should be easily accessible.

Chapter 2:Safety Requirements

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 8

The shield of the coaxial cable must be connected to earth (grounded) at the entrance

to the building in accordance with applicable national electrical installation codes. In

the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In the

European Union and in certain other countries, CATV installation equipotential

bonding requirements are specified in IEC 60728-11, Cable networks for television

signals, sound signals and interactive services, Part 11: Safety. This equipment is

intended to be installed in accordance with the requirements of IEC 60728-11 for safe

operation.

If the equipment is to be installed in an area serviced by an IT power line network, as is

found in many areas of Norway, special attention should be given that the installation

is in accordance with IEC 60728-11, in particular Annex B and Figure B.4.

In areas of high surge events or poor grounding situations and areas prone to lightning

strikes, additional surge protection may be required (i.e. PF11VNT3 from American

Power Conversion) on the AC, RF, Ethernet and Phone lines.

When the Telephony Gateway is connected to a local computer through Ethernet

cables, the computer must be properly grounded to the building/residence AC ground

network. All plug-in cards within the computer must be properly installed and

grounded to the computer frame per the manufacturer’s specifications.

Ensure proper ventilation. Position the Telephony Gateway so that air flows freely

around it and the ventilation holes on the unit are not blocked.

Do not mount the Telephony Gateway on surfaces that are sensitive to heat and/or

which may be damaged by the heat generated by the modem, its power supply, or other

accessories.

FCC Part 15

This equipment has been tested and found to comply with the requirements for a Class B

digital device under Part 15 of the Federal Communications Commission (FCC) rules.

These requirements are intended to provide reasonable protection against harmful

interference in a residential installation. This equipment generates, uses and can radiate

radio frequency energy and, if not installed and used in accordance with the instructions,

may cause harmful interference to radio communications. However, there is no guarantee

that interference will not occur in a particular installation. If this equipment does cause

harmful interference to radio or television reception, which can be determined by turning

the equipment off and on, the user is encouraged to try to correct the interference by one

or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Chapter 2:Safety Requirements

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 9

WARNING

Changes or modifications to this equipment not expressly approved by the party

responsible for compliance could void the user’s authority to operate the equipment.

RF Exposure

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled

environment. This equipment should be installed and operated with minimum distance of

7.9 inches (20cm) between the radiator and your body. This transmitter must not be co-

located or operating in conjunction with any other antenna or transmitter.

Industry Canada Compliance

Under Industry Canada regulations, this radio transmitter may only operate using an

antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry

Canada. To reduce potential radio interference to other users, the antenna type and its gain

should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more

than that necessary for successful communication.

This device complies with Industry Canada license-exempt RSS standard(s). Operation is

subject to the following two conditions: (1) this device may not cause interference, and (2)

this device must accept any interference, including interference that may cause undesired

operation of the device.

For Mexico

The operation of this equipment is subject to the following two conditions: (1) This

equipment or device cannot cause harmful interference and (2) this equipment or device

must accept any interference, including interference that may cause some unwanted

operation of the equipment.

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 10

Chapter 3

Getting Started

About Your New Touchstone TG1652 Telephony Gateway

The Touchstone TG1652 Telephony Gateway is DOCSIS compliant with the following

features:

Speed: much faster than dialup or ISDN service; up to sixteen times faster than

DOCSIS 2.0 cable modems.

Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can

be used simultaneously

Flexibility: provides two independent lines of telephone service as well as high speed

data

Compatibility:

-Data services: DOCSIS 3.0 compliant and backward-compatible with DOCSIS 2.0

or 1.1; supports tiered data services (if offered by your cable -company)

-Telephony services: PacketCable™1.5 or 1.0 compliant

The TG1652 provides:

Wireless 802.11a/b/g/n/ac connectivity

Four Ethernet ports for connections to non-wireless devices

Up to two lines of telephone service

DOCSIS 3.0 compliant

One USB host port (future support for external USB devices)

What's in the Box

Make sure you have the following items before proceeding. Call your cable company for

assistance if anything is missing.

Telephony Gateway

Power Cord

Wireless Connection Configuration Guide

Ethernet Cable

End User License Agreement

Chapter 3:Getting Started

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 11

Items You Need

If you are installing the Telephony Gateway yourself, make sure you have the following

items on hand before continuing:

Telephony Gateway package: see What’s in the Box? for a list of items in the

package.

Coaxial cable (coax): This is a round cable with a connector on each end. It is the

same kind of wire used to connect to your television for cable TV. You can buy coax

from any electronics retailer and many discount stores; make sure it has connectors on

both ends. There are two types of connectors, slip-on and screw-on; the screw-on

connectors are best for use with your Telephony Gateway. The coax should be long

enough to reach from your Telephony Gateway to the nearest cable outlet.

Phone Cable: This is a standard phone cable with standard phone connectors (RJ11

type) on both ends. You can buy phone cables from any electronics retailer and many

discount stores.

Splitter (optional): provides an extra cable connection by splitting a single outlet

into two. You may need a splitter if you have a TV already connected to the cable outlet

that you want to use. You can buy a splitter from any electronics retailer and most

discount stores; you may also need a short piece of coax cable (with connectors); use it

to connect the splitter to the cable outlet and then connect the Telephony Gateway and

TV to the splitter.

Chapter 3:Getting Started

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 12

Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using

several splitters in a line may deteriorate the quality of your television, telephone, and/or

internet connection.

Wall-mounting Bracket (optional): if you want to wall-mount your Telephony

Gateway, you need to obtain two drywall anchors or wood screws and order a wall-

mounting bracket from your cable company.

Information packet: your cable company should furnish you with a packet

containing information about your service and how to set it up. Read this information

carefully and contact your cable company if you have any questions.

Getting Service

Before trying to use your new Telephony Gateway, contact your local cable company to

establish an Internet account and telephone service. When you call, have the following

information ready:

the Telephony Gateway serial number and cable MAC addresses of the unit (printed on

a sticker on the bottom of the Telephony Gateway)

the model number of the Telephony Gateway

If the Telephony Gateway was provided by your cable company, they already have the

required information.

In addition, you should ask your cable company the following questions:

Do you have any special system requirements or files that I need to download after I

am connected?

When can I start using my Telephony Gateway?

Do I need a user ID or password to access the Internet or my e-mail?

Will my phone number(s) change?

What new calling features will I have and how do I use them?

System Requirements

The Touchstone Telephony Gateway operates with most computers. The following

describes requirements for each operating system; see the documentation for your system

for details on enabling and configuring networking.

To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your

cable company. Telephone service requires that the cable company has PacketCable

support.

Chapter 3:Getting Started

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 13

Recommended Hardware

The following hardware configuration is recommended. Computers not meeting this

configuration can still work with the TG1652, but may not be able to make maximum use

of TG1652 throughput.

CPU: P4, 3GHz or faster

RAM: 1GB or greater

Hard drive: 7200 RPM or faster

Ethernet: Gig-E (1000BaseT)

Windows

Windows XP , Windows Vista, Windows 7, or Windows 8. A supported Ethernet or

wireless LAN connection must be available.

MacOS

System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported

Ethernet or wireless LAN connection must be available.

Linux/other Unix

Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported

Ethernet or wireless LAN connection must be available.

Chapter 3:Getting Started

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 14

About this Manual

This manual covers the Touchstone TG1652 Telephony Gateway. The model number is on

the label affixed to the Telephony Gateway.

1. Model Number

2. Security Label

What about Security

Having a high-speed, always-on connection to the Internet requires a certain amount of

responsibility to other Internet users—including the need to maintain a reasonably secure

system. While no system is 100% secure, you can use the following tips to enhance your

system’s security:

Keep the operating system of your computer updated with the latest security patches.

Run the system update utility at least weekly.

Keep your email program updated with the latest security patches. In addition, avoid

opening email containing attachments, or opening files sent through chat rooms,

whenever possible.

Install a virus checker and keep it updated.

Avoid providing web or file-sharing services over your Telephony Gateway. Besides

certain vulnerability problems, most cable companies prohibit running servers on

consumer-level accounts and may suspend your account for violating your terms of

service.

Chapter 3:Getting Started

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 15

Use the cable company’s mail servers for sending email.

Avoid using proxy software unless you are certain that it is not open for abuse by other

Internet users (some are shipped open by default). Criminals can take advantage of

open proxies to hide their identity when breaking into other computers or sending

spam. If you have an open proxy, your cable company may suspend your account to

protect the rest of the network.

The TG1652 ships with wireless LAN security set by default (for the same reasons that

you should run only secured proxies). See the security label on your product for the

factory security settings. If you need to modify the default wireless security settings, see

Configuring Your Wireless Connection.

Ethernet or Wireless?

There are two ways to connect your computer (or other equipment) to the Telephony

Gateway. The following will help you decide which is best for you:

Ethernet

Ethernet is a standard method of connecting two or more computers into a Local Area

Network (LAN). You can use the Ethernet connection if your computer has built-in

Ethernet hardware.

Note: To connect more than four computers to the TG1652 through the Ethernet ports,

you need an Ethernet hub (available at computer retailers).

The Telephony Gateway package comes with one 4-foot (1.2m) Ethernet cable (the

connectors look like wide telephone connectors); you can purchase more cables if

necessary at a computer retailer. If you are connecting the Telephony Gateway directly to a

computer, or to an Ethernet hub with a cross-over switch, ask for Category 5e (CAT5e)

straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular

CAT5 cable.

Wireless

Wireless access lets you connect additional (wireless-capable) devices to Telephony

Gateway. The 802.11 wireless LAN standard allows one or more computers to access the

TG1652 using a wireless (radio) signal. These connections are in addition to the

connections supported via Ethernet.

Chapter 3:Getting Started

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 16

Note: You can use the wireless connection if your computer has a built-in or aftermarket

plug-in wireless adapter. To learn more about which wireless hardware works best with

your computer, see your computer dealer.

Both

If you have two or more computers, you can use Ethernet for up to four devices and

wireless for the others. To connect five or more computers to the Ethernet ports, you will

need an Ethernet hub (available at computer retailers.)

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 17

Chapter 4

Installing and Connecting your Telephony

Gateway

Before you start, make sure that:

You have contacted your cable company and verified that they provide data and

telephone service using standard DOCSIS technology.

You have all the Items You Need (page 11).

Cable, phone, and power outlets are available near the computer. If a cable outlet is not

conveniently located, your cable company can install a new one.

If you have ordered service, your cable company should configure the Telephony Gateway

automatically. You need only follow the instructions in this section to install and connect

the Telephony Gateway.

CAUTION

Risk of equipment damage

Only qualified installation technicians should connect the Telephony Gateway to house

wiring. Incumbent telephone service must be physically disconnected at the outside

interface box before making any connections.

Chapter 4:Installing and Connecting your Telephony Gateway

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 18

Front Panel

The front of the Telephony Gateway has the following indicators.

1. Power: indicates whether AC power is available to the unit.

2. US/DS: indicates upstream/downstream connectivity.

3. Online: indicates internet data transmission status.

4. 2.4 GHz: indicates the status of the 2.4 GHz wireless LAN.

5. 5 GHz: indicates the status of the 5 GHz wireless LAN.

6. Tel 1: indicates the status of telephone line 1.

7. Tel 2: indicates the status of telephone line 2.

8. WPS Button/LED: begins associating the Telephony Gateway with a wireless device.

LED indicates Wireless Protected Setup (WPS) is active.

9. USB: USB host connector - future support for external USB devices.

Chapter 4:Installing and Connecting your Telephony Gateway

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 19

Rear Panel

The rear of the Telephony Gateway has the following connectors and controls.

1. Reset button: resets the Telephony Gateway as if you power cycled the unit. Use a

pointed non-metallic object to press this button.

2. Telephone 1: connector for the first phone line.

3. Telephone 2: connector for the second phone line.

4. Ethernet (1 - 4): connectors for use with a computer LAN port.

5. Cable: connector for the coaxial cable.

6. Power: connector for the power cord.

Selecting an Installation Location

There are a number of factors to consider when choosing a location to install your

Telephony Gateway:

Is an AC outlet available nearby? For best results, the outlet should not be switched and

should be close enough to the Telephony Gateway that extension cords are not

required.

Chapter 4:Installing and Connecting your Telephony Gateway

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 20

Is a cable jack available? For best performance, keep the number of splitters between

the jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal

available to the Telephony Gateway. A large number of splitters can slow down the

Internet connection and even affect your telephone service.

Can you easily run cables between the Telephony Gateway’s location and the phones?

If you are connecting devices to the Ethernet ports, can you easily run cables between

the Telephony Gateway’s location and those devices?

If you want to mount the Telephony Gateway on a wall, does the location provide a

solid surface for secure attachment? For best results when mounting the Telephony

Gateway on drywall, position the Telephony Gateway so at least one of the screws are

fastened to a stud. This may prevent the Telephony Gateway from pulling out of the

wall in the future.

If you want to install the Telephony Gateway on a desktop, is there enough space on

either side to keep the vents clear? Blocking the vents may cause overheating.

How close are your wireless devices? The Telephony Gateway wireless connection

range is typically 100–200 feet (30m–65m). A number of factors can affect connection

range, as described below.

Factors Affecting Wireless Range

A number of factors can affect the usable range for wireless connections.

Increases range Raising the unit above the devices (for example, installing the

Telephony Gateway in the upper floor of a multi-story dwelling)

Adding a wireless extender to the network

Decreases range Lowering the unit below the devices (for example, installing the

Telephony Gateway in a basement)

Metal or concrete walls between the Telephony Gateway and other

devices

Large metal appliances, aquariums, or metal cabinets between the

Telephony Gateway and other devices

Interference and RF noise (2.4 GHz wireless phones, microwave

ovens, or other wireless networks)

Note: Note that decreasing the range of your wireless network may be beneficial, as long

as the decreased range is sufficient for your needs. By limiting your network’s range, you

reduce interference with other networks and make it harder for unwanted users to find and

connect to your network.

Note: Setting the transmit power level to High increases the range. Setting it to Medium

or Low decreases the range proportionately.

Chapter 4:Installing and Connecting your Telephony Gateway

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 21

Mounting the Telephony Gateway

You can either mount the Telephony Gateway on a wall or place it on a desktop. For wall-

mount applications, you can mount the Telephony Gateway with the indicators facing

upward (vertical) or to the side (horizontal).

Tools and Materials

For wall-mounted installations, make sure you have the following tools and materials

before proceeding:

for mounting on drywall: Two 1/4” (6mm) drywall anchors (not included), two #6 x

1.5” (38.1 mm) self-tapping panhead screws (not included), and a drill with 1/4” (6mm)

bit (not included)

for mounting on plywood or studs: two #6 x 1.5” (38.1 mm) self-tapping panhead wood

screws (not included)

screwdriver (flat-blade or Phillips, depending on what kind of screws you use)

wall-mounting bracket (order from your cable company)

Location

Always position the Telephony Gateway):

within reach of an AC outlet. The power cord must reach the outlet without stretching

and without adding extension cords.

near a cable outlet (to avoid long cable runs).

Wall Mounting Instructions

Note: When mounting the Telephony Gateway on drywall, try to position the Telephony

Gateway so at least one of the screws is fastened to a stud. This may prevent the Telephony

Gateway from pulling out of the wall in the future. To prevent overheating of the

Telephony Gateway, do not block the ventilation holes on the sides of the unit.

1. Position the mounting bracket on the surface where you intend to mount the

Telephony Gateway and mark the two holes with a pencil.

Chapter 4:Installing and Connecting your Telephony Gateway

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 22

2. Drill holes for the mounting screws through the marked locations.

3. If using drywall anchors, set them into the wall. Then, drive the screws into the wall

leaving a gap of about 1/8” (3 mm) between the screw head and the wall. If not using

anchors, just drive the screws.

4. Slip both mounting slots in the back of the mounting bracket over the screws, then

slide the bracket down until the narrow end of the keyhole slot contacts the screw shaft.

5. Hang the Telephony Gateway on the wall by inserting the six tabs on the mounting

bracket into the six slots in the back of the Telephony Gateway and sliding the

Telephony Gateway down until it drops in place on the bracket.

Chapter 4:Installing and Connecting your Telephony Gateway

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 23

6. Proceed to Connecting the Telephony Gateway.

Desktop Mounting Instructions

1. Position the Telephony Gateway so that:

-it stands vertically on its base (Do not lay it flat on its side.)

-air flows freely around it

-the back faces the nearest wall

-it will not fall to the floor if bumped or moved

-the ventilation holes on the sides of the unit are not blocked

2. Proceed to Connecting the Telephony Gateway.

Chapter 4:Installing and Connecting your Telephony Gateway

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 24

Connecting the Telephony Gateway

WARNING

Risk of injury or equipment damage

Connecting the Telephony Gateway to the home’s existing telephone wiring should only be

performed by a professional installer. Physical connections to the previous telephone

provider must be removed and the wiring must be checked; there must not be any voltage.

Cancelation of telephone service is not adequate. Failure to do so may result in loss of

service and/or permanent damage to the Telephony Gateway.

1. Connect one end of the coax cable to the cable outlet or splitter, and the other end to

the Telephony Gateway’s Cable connector (5). Tighten the connections by hand, then

tighten an additional 1/8 turn with a wrench.

Note: For best performance, use high-quality coax cable and minimize or eliminate splitters

between the cable jack and the Telephony Gateway.

2. Insert the plug from the power cord into the Power connector on the back of the

Telephony Gateway (6) and insert the power cord into a convenient AC outlet.

The Power light on the front of the Telephony Gateway lights up, then flashes once

(refer to the LED tables shown in Using the Telephony Gateway). See Troubleshooting

(page 38) if the Power light does not turn on.

Chapter 4:Installing and Connecting your Telephony Gateway

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 25

3. Connect one end of the Ethernet cable to any Ethernet port on the back of the

Telephony Gateway, (4) and the other end to the Ethernet port on a computer, hub, or

broadband router.

Note: If you are connecting to a computer, use the Ethernet cable included in the Telephony

Gateway package.

4. Connect one end of the telephone cable to the telephone port on the back of the

Telephony Gateway (2or 3). Connect the other end to the telephone.

Configuring Your Wireless Connection

The TG1652 ships with wireless LAN security set by default. See the security label on your

product for the factory security settings: network name (SSID), encryption method,

network key, and WPS PIN.

Note: You must set up your computer and other client devices to work with the security

settings on the TG1652. Refer to the documentation for your client device for instructions

on setting security. On most computer systems you only need to select the network name

(SSID) device and enter the encryption key. If your computer or client device supports Wi-

Fi Alliance WPS (Wireless Protected Setup), activate WPS on your computer or client

device and the TG1652 simultaneously to easily set up your system security.

If you need to modify the Telephony Gateway’s default wireless security settings, or if you

want to configure any other wireless LAN settings, refer to the following instructions.

Chapter 4:Installing and Connecting your Telephony Gateway

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 26

Accessing the Configuration Interface

Follow these steps to access the configuration interface. You should have already set up the

TG1652 as described in Installing and Connecting your Telephony Gateway (page 17).

1. If security has been properly set up on your computer to access the wireless LAN on the

TG1652, use the connection utility for your operating system to connect to the wireless

LAN using its network name (SSID), as shown on the security label.

2. If you cannot access the wireless LAN, you must first establish a wired Ethernet

connection between your computer and the TG1652.

3. In your web browser, open the page http://192.168.0.1/ to access the wireless router

setup.

The Login screen displays.

Note: The default user name is “admin”. The default password is “password”, in lower case

letters.

4. Enter the user name and password and click the Apply button to log in.

The System Basic Setup screen displays.

5. Use the online help information to set configuration parameters as required.

Note: Most configuration parameters that you may want to set can be accessed on the

System Basic Setup screen, including the security mode and setting a system password.

Setting Parental Controls

The Parental Control feature allows you to block specified keywords and web sites from

being accessed and also to specify trusted computers in the network. Trusted computers

are not affected by the parental control settings.

Finding the MAC Address of a Computer

In order to set up trusted computers you must first determine the MAC address of those

computers.

Use the operating system of your computer to find its MAC address, as follows:

Windows: from the Start menu, find and select the Control Panel. Double-click Network

Connections (Windows XP), or Network & Sharing Center (Windows Vista or Windows 7). Then

double-click either “Wireless Network Connection” for a wireless connection, or “Local

Area Connection” for an Ethernet connection. Next click the Details button (Windows Vista

or Windows 7), or click the Support tab and then the Details button (Windows XP). The

“Physical Address” line shows the MAC address.

MacOS X: open System Preferences and click the Network icon. To find the Ethernet

MAC address, select Built-in Ethernet from the Show drop-down, then click the Ethernet tab.

The “Ethernet ID” field shows the MAC address. To find the wireless MAC address, select

Chapter 4:Installing and Connecting your Telephony Gateway

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 27

Airport from the Show drop-down, then click the Airport tab. The “Airport ID” field shows

the MAC address.

Linux: open a shell window and type /sbin/ifconfig (and press Enter). The wireless

interface is eth1 (unless there is no Ethernet adapter, in which case the interface is eth0).

Making Your Parental Control Settings

Follow these steps to set up your Parental Controls:

1. Access and log into the wireless configuration interface as explained in Accessing the

Configuration Interface (page 26).

2. Click the Firewall tab and then click Parental Controls in the side menu to display the

Parental Controls screen.

3. Check the Enable Parental Controls checkbox and click the Apply button.

4. Configure any or all of the following parental controls:

Trusted MAC Addresses:

Enter the MAC addresses of any “trusted” computers on the network and click the Apply

button. You can add two trusted computers. Once added, these trusted computers will

not be affected by the parental control settings. For example, you may want the

computers of the father and mother to be trusted, while the childrens’ computers have

parental controls in effect.

Note: Refer to the Finding the MAC Address of a Computer (page 26) for information on

determining the MAC address of your computer.

Keyword and Web Site Filtering:

Chapter 4:Installing and Connecting your Telephony Gateway

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 28

You can add a list of keywords and web sites that you want to block. To add a keyword

or web site to the list, click the respective Add button. To delete a keyword or web site

from the list, first click its check box and then click the Delete button.

Add Keyword Filter Dialog Box

Add Web Site Filter Dialog Box

Adding a Keyword or Web Site Filter

a. Enter the keyword in the Keyword field or web site URL address in the Web Site

field.

b. Click the checkboxes for the days you want access blocked, or click the All Week

checkbox for all week.

c. Set the start time and end time during the specified days (24-hour clock). (0:00

until 0:00 indicates all day, or just click the All Day checkbox.)

d. Click the Add Keyword Filter or Add Web Site Filter button respectively. Then click the Apply

button.

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 29

Chapter 5

Configuring Your Ethernet Connection

If your computer is equipped with a LAN card providing an Ethernet connection, you may

have to configure your computer’s TCP/IP settings. The steps that follow will guide you

through setting your computer’s TCP/IP settings to work with the Telephony Gateway.

Requirements

Make sure you have the following before attempting to configure your Ethernet

connection:

Computer with Ethernet interface

Ethernet cable (supplied)

IP address, subnet, gateway, and DNS information for installations not using DHCP

How to use this Chapter

The following list shows the procedures for modifying the TCP/IP settings on the

computer. The procedure is slightly different depending on the operating system that you

are using. Please ensure you are using the correct steps for the operating system on your

computer. Follow the links below for instructions to configure your Ethernet connection on

your operating system.

TCP/IP Configuration for Windows XP (page 29)

TCP/IP Configuration for Windows Vista (page 30)

TCP/IP Configuration for Windows 7 or Windows 8 (page 30)

TCP/IP Configuration for MacOS X (page 31)

TCP/IP Configuration for Windows XP

Follow these steps to configure the Ethernet interface on a Windows XP operating system.

TCP/IPv6 Note: This procedure shows the configuration of TCP/IPv4. TCP/IPv6 is not

installed or enabled by default in Windows XP. If your cable provider requires TCP/IPv6

you must first install and enable it on your Windows XP system. Refer to Microsoft support

materials on Windows XP for installation instructions. Once installed and enabled, follow

this same configuration example, but select TCP/IPv6 at the appropriate step.

Chapter 5:Configuring Your Ethernet Connection

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 30

1. From the computer, select Start > Settings > Control Panel and double-click Network Connections

in the Control Panel.

The Network Connection window displays a list of LAN connections and associated

network adapters.

2. Double-click the local area connection to be used for your device’s network connection.

The Local Area Connection Status widow displays.

3. Click Properties.

4. Select TCP/IP by clicking it one time. Then click Properties.

5. Click the General tab. Then click Obtain an IP address automatically and click OK.

6. Click OK to accept the new settings, and OK again to close the Properties window.

7. You may have to restart your computer in order for your computer to obtain a new IP

address from the network.

TCP/IP Configuration for Windows Vista

Follow these steps to configure the Ethernet interface on a Windows Vista operating

system.

1. Open the Vista Control Panel.

2. Double-click Network and Sharing Center to display the Network and Sharing Center

Window.

3. Click Manage network connections. If prompted for a connection, choose Local Area Connection.

The Network Connections window displays.

4. Double-click the Local Area Connection to open the Properties window:

Note: If Windows requests permission to continue, click Continue.

5. Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/IPv4.

Note: If your cable provider requires TCP/IP version 6, double-click Internet Protocol Version 6

(TCP/IPv6) to configure TCP/IPv6.

The TCP/IP properties window for the version you selected displays.

6. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNS

server address automatically, unless instructed otherwise by your cable provider.

7. Click OK to accept the new settings and close the Properties window.

TCP/IP Configuration for Windows 7 or Windows 8

Follow these steps to configure the Ethernet interface on a Windows 7 or Windows 8

operating system.

Chapter 5:Configuring Your Ethernet Connection

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 31

1. Open the Windows Control Panel.

2. Click Network and Internet.

3. Click Network and Sharing Center.

4. Click Local Area Connection to open the Status window.

5. Click Properties to open the Properties window.

6. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4.

Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6 (TCP/IPv6)

and click Properties to configure TCP/IPv6.

The TCP/IP properties window for the version you selected displays.

7. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNS

server address automatically, unless instructed otherwise by your cable provider.

8. Click OK to accept the new settings and close the Properties window. Then click Close to

back out of the remaining setup screens.

TCP/IP Configuration for MacOS X

Follow these steps to configure the Ethernet interface on a MacOS X operating system.

1. Open System Preferences, either by choosing System Preferences from the Apple menu or

by clicking the System Preferences icon in the dock.

2. Click the Network icon.

3. Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show

menu.

4. Choose the TCP/IP tab, if necessary.

If you are using TCP/IPv4, go to step 5.

If your cable provider requires TCP/IPv6, go to step 8.

5. Choose Using DHCP from the Configure IPv4 menu.

6. If necessary, click the Renew DHCP Lease button.

7. Close the System Properties application.

TCP/IPv4 configuration is completed.

8. If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window.

9. Choose Automatically from the Configure IPv6 drop-down menu and click OK.

10. Close the System Properties application.

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 32

Chapter 6

Using the Telephony Gateway

This chapter describes the controls and features available on the Telephony Gateway, and

covers basic troubleshooting procedures.

Setting up Your Computer to Use the Telephony Gateway (page 32)

Indicator Lights for the TG1652

Using the Reset Button

Setting up Your Computer to Use the Telephony Gateway

Follow the instructions in the information packet supplied by your cable company. Contact

your cable company if you need help setting up your computer.

Chapter 6:Using the Telephony Gateway

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 33

Indicator Lights for the TG1652

The Telephony Gateway has LED indicator lights to assist in troubleshooting.

1. Power

2. US/DS

3. Online

4. 2.4 GHz Wi-Fi

5. 5 GHz Wi-Fi

6. Tel 1

7. Tel 2

8. WPS Button/LED

9. USB

Wiring Problems

If the Telephony Gateway begins flashing all its lights for more than 10 seconds, this

indicates a problem with the telephone wiring — the red and green wires may be shorted

(touching), or there may be undesired voltage on the lines. If this pattern persists for more

than 10 seconds, disconnect the telephone lines from the Telephony Gateway, then call a

wiring technician for assistance.

Patterns: Normal Operation (LAN and Telephone)

The following table shows light patterns for the Ethernet and wireless LANs and the

telephones during normal operation.

Chapter 6:Using the Telephony Gateway

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 34

Mode Ethernet

(LEDs on rear panel

connector)

2.4G Wi-Fi / 5G

Wi-Fi

Tel 1 / Tel 2

AC Power Green LED On = Computer with

1Gbps port connected

Amber LED On = Computer with

100 Mbps/10Mbps port connected

Amber/Green LED Flash =

Computer activity

Both LEDs Off = Computer not

connected

On = Wi-Fi enabled

Flash = Computer

activity

Off = Wi-Fi disabled

On = On-hook

Flash = Off-hook

Off = disabled

No AC Power Off Off On = On-hook

Flash = Off-hook

Off = disabled

Firmware

Upgrade

(normal operation) (normal operation) (normal operation)

Patterns: Normal Operation (WAN)

The following table shows light patterns during normal operation.

Mode Power US/DS Online

AC Power Good On Yellow1= Connected to the

-Internet (high speed)

Green1= Connected to the

Internet (ultra-high speed)

Flash = Not connected to the

Internet

On = Internet

available

Off = Internet not

available

No AC Power Off Off Off

Firmware

Upgrade

On Flash On

Chapter 6:Using the Telephony Gateway

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 35

Note 1: Your cable company may configure the Telephony Gateway to always display the

US/DS indicator in green regardless of the connection speed or swap the meaning (speed

indication) of yellow and green.

Patterns: Startup Sequence

The following tables show the Telephony Gateway light patterns during each phase of the

startup sequence. There are two phases of startup; the telephony phase and the cable

modem phase. Both are outlined below.

Telephony Startup Sequence

Power,

US/DS,

Online

Telephone 1 Telephone 2 Description

Off Off Off No power to modem

Flash Flash Flash Power-on Self Test

See Cable Modem Startup Sequence (page 35)

On Flash Off Retrieving telephone network

information

On Off Flash Retrieving telephone line information

On Flash Flash Activating telephone service

Normal Operation

Note: The US/DS indicator flashes yellow during startup, and turns green if the

Telephony Gateway establishes an ultra-high speed connection. For some cable companies

these colors may be reversed.

Cable Modem Startup Sequence

US/DS Online Description

Slow Flash

(1/second)

Off Downstream acquisition in progress

(until

Upstream

Off Downstream acquisition completed

Chapter 6:Using the Telephony Gateway

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 36

US/DS Online Description

acquisition

starts)

Fast Flash

(3/second)

Off Upstream acquisition in progress

Slow Flash

(during

acquisition)

On (when

modem IP

address

obtained)

Upstream acquisition completed, ready for

service

Using the Reset Button

Use the Reset button (1), on the back of the Telephony Gateway, to reset the modem and

perform initialization as if you power cycled the unit. You may need to reset the Telephony

Gateway if you are having problems connecting to the Internet. Using this button will be

rare.

Use a pointed non-metallic object to press this button. The Reset button is recessed to

prevent accidental resets.

Chapter 6:Using the Telephony Gateway

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 37

1. Reset button

2. Telephone 1

3. Telephone 2

4. Ethernet (1 - 4)

5. Cable

6. Power

Resetting the Router to Factory Defaults

To reset the router to factory defaults, press and hold the Reset button on the back of the

Telephony Gateway for more than fifteen seconds. This restores the wireless setup

configuration and router configuration parameters to the factory defaults. You may need to

do this if a misconfiguration has locked out all access.

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 38

Chapter 7

Troubleshooting

The Telephony Gateway is plugged in, but the Power light

is Off

Check all power connections. Is the power cord plugged in firmly at both ends?

If you plugged the power cord into a power strip, make sure the strip is switched on.

Avoid using an outlet controlled by a wall switch, if possible.

Finally, check the fuse or circuit breaker panel.

I'm not getting on the Internet (all connections)

It may take over 30 minutes to establish a connection the first time you power up your

Telephony Gateway, especially when many people are online. Always leave your Telephony

Gateway plugged into AC power and connected to the cable system.

Check the front panel lights:

The Power and Online lights should be on.

If the Power light blinks for more than 30 minutes, call your cable company for

assistance.

Check your cable connections. Connectors should be tight. The coax cable should not be

pinched, kinked, or bent sharply—any of these can cause a break or short in the cable (you

may have to replace the cable). If you have one or more splitters between the Telephony

Gateway and CATV outlet, remove the splitters and connect the Telephony Gateway

directly to the outlet.

Proceed to the Ethernet or wireless solutions if necessary.

I'm not getting on the Internet (Ethernet)

If you are using a hub, is the hub turned on?

Are you using the right type of Ethernet cable? Use the supplied cable for direct connection

to a computer; use a cross-over cable for connection to a hub.

Press the Reset button on the back of the Telephony Gateway.

A misconfiguration could lock out all access to the Telephony Gateway router. If you think

this has happened, see Resetting the Router to Factory Defaults (page 37).

Chapter 7:Troubleshooting

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 39

I'm not getting on the Internet (Wireless)

Check the indicator lights, see Using the Telephony Gateway (page 32) — the Wi-Fi light

should be on.

Does your connection utility discover your wireless LAN? If you turned off “Broadcast

SSID” you need to manually enter the name of your wireless LAN in the connection utility.

Change your security mode to “disabled”. Enable one of the other security modes as soon

as you find the problem.

A misconfiguration could lock out all access to the Telephony Gateway router. If you think

this has happened, see Resetting the Router to Factory Defaults (page 37).

My wireless Internet connection stops working sometimes

This is usually caused by interference. Two common sources are 2.4GHz “remote”

telephones and microwave ovens. If you cannot remove the interfering product, try using a

different channel or setting Protected Mode.

I can get on the Internet, but everything is slow

If the Web site you are visiting is very popular, that site may be having trouble servicing all

the requests. If other sites download quickly, wait for a few minutes and try again. Usage

during peak hours may also affect the connection speed.

Other communications on the LAN, or interference with wireless connections, may slow

down the connection.

I don't have a dial tone when I pick up the phone - why?

In order for telephone service to be functional on the Telephony Gateway, telephone

service must have been purchased from the service provider and configured on your

Telephony Gateway. The following steps should help in identifying the source of the

problem.

1. Is the Power LED lit?

-If not, check to make sure the Telephony Gateway is plugged in and the outlet has

power. Use only the external AC power adapter (if provided) and power cord

included with the equipment.

-If the LED is lit, go to the next step.

2. Is the Online LED lit?

-If not, check the coax connection at the Telephony Gateway and the wall. Ensure

they are connected and tight. If they are and you do not have dial tone, contact your

service provider.

-If the Online LED is lit, go to the next step.

3. Is the Telephone (Tel 1 or Tel 2) LED lit?

Chapter 7:Troubleshooting

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 40

-If not, phone service has not been set up on that line. Contact your service provider.

-If it is blinking, there is a phone off hook somewhere in the house. Find that phone

and hang it up.

-If it is lit, go to the next step.

4. Is the phone plugged directly into the Telephony Gateway?

-Make sure the phone is plugged into the port on the back of the Telephony Gateway

labeled “Tel 1” for line 1, and “Tel 2” for line 2.

-If so, try a different phone. Make sure the new phone is a working phone.

-If a known good phone is used and you still don’t have dial tone, try a different

phone cable. If a new phone and cable do not restore dial tone, call your service

provider.

5. Is the Telephony Gateway plugged into a wall outlet?

-If so, unplug the phone connector at the back of the Telephony Gateway and plug in

a known working phone. If you now have dial tone, the problem is with the house

wiring. Contact your cable company or a qualified wiring technician to correct the

house wiring. If you still do not have dial tone, contact your service provider.

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 41

Glossary

Amp-Hour

A measure of battery capacity. For

example, a 1.0Ah battery can nominally

supply one Ampere of current for one

hour.

Category 5e (Cat5e)

A high-quality type of cable, used for

gigabit Ethernet (1000BaseT)

connections. When purchasing Ethernet

cables, always look for Category 5e cable.

Coaxial cable (coax)

A thin wire, used to connect your

television and Telephony Gateway to the

cable TV system. You can buy coax from

any electronics retailer and many

discount stores.

CPE

Customer Premise Equipment. This is the

equipment that is plugged in to the

Telephony Gateway; typically a computer

or hub.

Cross-over

An Ethernet cable used to connect two

hubs (or a hub and a cable modem)

together. Also, some Ethernet hubs may

have built-in cross-over on one or more

ports (which eliminates the need for a

cross-over cable).

DHCP

Dynamic Host Configuration Protocol.

An IP protocol used to provide an IP

address and location of services (such as

DNS and TFTP) needed by a device

connecting to the network. DHCP allows

the cable company to configure your

computer’s networking software for you.

DNS

Domain Name Service (Server). An IP

service that associates a domain name

(such as www.example.com) with an IP

address.

DOCSIS

Data Over Cable System Interface

Specification. The interoperability

standards used for data communications

equipment on an HFC network.

Downstream

In an HFC network, the direction from

the head-end to the subscriber. Some

older cable documentation may refer to

this as the forward path.

EMTA

Embedded Multimedia Terminal

Adapter. An MTA device that is

integrated with a cable modem.

Ethernet

A standard method of connecting two or

more computers into a Local Area

Network (LAN).

EuroDOCSIS

The European version of DOCSIS.

Event

An informational message used for

monitoring network status.

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 42

F-connector

The type of connector used on coax cable.

There are two common types of F-

connector, slip-on and screw-on. Use

coax with screw-on connectors for

connecting your Telephony Gateway.

Firewall

A hardware or software device that

prevents unauthorized access to a private

network from the Internet. The TG1652

provides a built-in firewall.

Gateway

The device, usually a router, that

connects devices on a given IP subnet to

other IP subnets.

Headend

The “central office” in an HFC network.

The headend houses both video and data

equipment. In larger cable networks, a

“master” headend often feeds several

“remote” headends to provide distributed

services.

HTTP

HyperText Transfer Protocol.

Hub

A box with several Ethernet connectors.

Ethernet hubs provide a common point of

contact for all connected devices.

IP address

A number assigned to your computer by

your cable company, used to identify your

computer to other systems on the

Internet.

ISDN

Integrated Services Digital Network. A

digital telephony standard that provides

communication speeds about twice as

fast as standard dialup.

LAN

Local Area Network. A network that

allows computers in a single location

(such as a building) to communicate with

one another.

LED

Light Emitting Diode. A semi-conductor

diode that emits light when current is

passed through it.

MAC address

A number that uniquely identifies any

device connected to a network. Your

cable company uses your Telephony

Gateway’s MAC address to authorize

access to the Internet. The MAC address

is printed on a label on the bottom of

your Telephony Gateway.

Protocol

A set of rules and formats that

determines the communication behavior

of network entities at a given layer.

Proxy

A device or program that stands in

between a server (for example, a web site)

and a client (your browser), providing a

way to relieve some of the burden from

the server. For example, your cable

company may have a web proxy that

Release 16 STANDARD 1.2 August 2015 Touchstone TG1652 Telephony Gateway User Guide 43

keeps copies of popular web pages; the

proxy can send you those pages instead of

fetching them directly from the web site,

resulting in faster page loading and less

network congestion.

Abbreviation for Radio Frequency. Some

literature refers to coax as “RF cable” and

the connectors as “RF connectors.”

RJ-11

A standard 2-conductor modular

connector, commonly used in North

America for connecting telephones.

RJ-45

A standard 8-conductor modular

connector, commonly used on Ethernet

cable. An RJ-45 connector looks like a

wide RJ-11 (telephone) connector.

Splitter

A small box with three cable connectors:

one input and two outputs. You may need

a splitter if you have a TV already

connected to the cable outlet that you

want to use for your Telephony Gateway.

You can buy a splitter from any

electronics retailer and most discount

stores.

SSID

Service Set IDentifier. A string of text (up

to 32 characters long) that uniquely

identifies a wireless LAN.

Switched outlet

A power outlet that may be turned on and

off using a wall switch. Usually intended

for lamps. Avoid plugging your computer

or Telephony Gateway into a switched

outlet to avoid disruptions.

TCP/IP

Transmission Control Protocol/Internet

Protocol. The protocols used to facilitate

communications across one or more

connected networks.

TDMA

Time Division Multiple Access. A method

used by DOCSIS-compliant cable

modems for sending upstream data with

minimal interference.

Upstream

The path from a subscriber device to the

headend. Some older cable

documentation may refer to this as the

return path or reverse path.

WEP

Wired Equivalent Privacy. A common

standard for encrypting data sent over a

wireless LAN.

WPA

Wi-fi Protected Access. A standard for

encrypting data sent over a wireless LAN.

WPA offers improved security over WEP.

Corporate Headquarters

ARRIS · Suwanee · Georgia · 30024 · USA

T: 1-678-473-2000 F: 1-678-473-8470

www.arris.com

Arris TG1652A User Manual TG1652A: Guide

Navigation menu

Versions of this User Manual:

Views

Navigation