Arris TG862G/NA User Manual TG862G/NA: Guide TG862G NA+Users+Guide STANDARD 1.5.unlocked

User Manual: Arris TG862G/NA TG862G/NA: User Guide

Open the PDF directly: View PDF .
Page Count: 48

Download
Open PDF In Browser	View PDF

Touchstone TG862G Telephony
Gateway
User Guide
Release 8 STANDARD 1.5 August 2016

August 2016

Touchstone TG862G Telephony Gateway User Guide
Release 8 STANDARD 1.5

ARRIS Copyrights and Trademarks
© 2011-2016 ARRIS Enterprises LLC. All Rights Reserved. No part of this publication may be
reproduced in any form or by any means or used to make any derivative work (such as
translation, transformation, or adaptation) without written permission from ARRIS
Enterprises LLC. (“ARRIS”). ARRIS reserves the right to revise this publication and to make
changes in content from time to time without obligation on the part of ARRIS to provide
notification of such revision or change.
ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises LLC. Other trademarks and
trade names may be used in this document to refer to either the entities claiming the marks
and the names of their products. ARRIS disclaims proprietary interest in the marks and
names of others.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but
not limited to, the implied warranties of merchantability and fitness for a particular purpose.
ARRIS may make improvements or changes in the product(s) described in this manual at any
time.
The capabilities, system requirements and/or compatibility with third-party products
described herein are subject to change without notice.

Patent Notice
Protected under one or more of the following U.S. patents: http://www.arris.com/legal
Other patents pending.

Table of Contents
1.

Overview ................................................................................................................ 5
Introduction ....................................................................................................................... 5
Getting Support ................................................................................................................. 6

Safety Requirements ............................................................................................... 7
FCC Part 15 ........................................................................................................................ 8
RF Exposure............................................................................................................... 9
Industry Canada Compliance ............................................................................................. 9
For Mexico ......................................................................................................................... 9

Getting Started ..................................................................................................... 10
About Your New Telephony Gateway ............................................................................. 10
What's in the Box............................................................................................................. 10
Items You Need ............................................................................................................... 11
Getting Service................................................................................................................. 12
System Requirements ...................................................................................................... 12
Recommended Hardware ....................................................................................... 13
Windows ................................................................................................................. 13
Mac OS .................................................................................................................... 13
Linux/Unix ............................................................................................................... 13
About this Manual ........................................................................................................... 14
What About Security?...................................................................................................... 14
Ethernet or Wireless? ...................................................................................................... 15

Battery Installation and Removal .......................................................................... 17
Introduction ..................................................................................................................... 17
Basic Battery Installation and Replacement .................................................................... 18
Extended Battery Installation and Replacement ............................................................. 20
Battery Usage and Storage Conditions ............................................................................ 22
Battery Disposal Guidelines .................................................................................... 22
Getting Battery Status ..................................................................................................... 22

Installing and Connecting your Telephony Gateway ............................................... 23
Front Panel ...................................................................................................................... 23
Rear Panel ........................................................................................................................ 24
Selecting an Installation Location .................................................................................... 24
Desktop Mounting Instructions .............................................................................. 25
Factors Affecting Wireless Range ........................................................................... 25

Release 8 STANDARD 1.5 August 2016
© 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

Touchstone TG862G Telephony Gateway User Guide
3

Mounting the Telephony Gateway.................................................................................. 26
Tools and Materials ................................................................................................ 26
Wall Mounting Instructions .................................................................................... 26
Desktop Mounting Instructions .............................................................................. 27
Connecting the Telephony Gateway ............................................................................... 28
Configuring Your Wireless Connection ............................................................................ 29
Accessing the Configuration Interface .................................................................... 29
Setting Parental Controls ................................................................................................. 30
Finding the MAC Address of a Computer ............................................................... 30
Making Your Parental Control Settings................................................................... 31
6.

Configuring Your Ethernet Connection................................................................... 33
Requirements .................................................................................................................. 33
How to use this Chapter .................................................................................................. 33
TCP/IP Configuration for Windows Vista ......................................................................... 33
TCP/IP Configuration for Windows 7, Windows 8, or Windows 10 ................................ 34
TCP/IP Configuration for Mac OS X ................................................................................. 34

Using the Telephony Gateway ............................................................................... 36
Setting up Your Computer to Use the Telephony Gateway ............................................ 36
Indicator Lights for the TG862G ...................................................................................... 36
Wiring Problems ..................................................................................................... 37
Patterns: Normal Operation (LAN and Telephone) ................................................ 37
Patterns: Normal Operation (WAN and Battery).................................................... 37
Patterns: Startup Sequence .................................................................................... 38
Using the Reset Button ........................................................................................... 39
Resetting the Router to Factory Defaults ............................................................... 39
Booting from Battery .............................................................................................. 40

Troubleshooting .................................................................................................... 41
The Telephony Gateway is plugged in, but the Power light is Off .................................. 41
I'm not getting on the Internet (all connections) ............................................................ 41
I'm not getting on the Internet (Ethernet) ...................................................................... 41
I'm not getting on the Internet (Wireless)....................................................................... 42
My wireless Internet connection stops working sometimes .......................................... 42
I can get on the Internet, but everything is slow ............................................................ 42
I don't have a dial tone when I pick up the phone - why? .............................................. 42

Glossary ................................................................................................................ 44

Release 8 STANDARD 1.5 August 2016
© 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

Touchstone TG862G Telephony Gateway User Guide
4

Chapter 1

Overview
Introduction
Get ready to experience the Internet’s express lane! Whether you’re checking out streaming
media, downloading new software, checking your email, or talking with friends on the phone,
the Touchstone TG862G Telephony Gateway brings it all to you faster and more reliably. All
while providing toll quality Voice over IP telephone service and both wired and wireless
connectivity. It also provides a Lithium-Ion battery backup to provide continued telephone
service during power outages.
The Touchstone TG862G Telephony Gateway provides four Ethernet connections for use as
the hub of your home/office Local Area Network (LAN). The TG862G also provides
802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility. In addition, the
TG862G provides for up to two separate lines of telephone service.
The Telephony Gateway also offers integrated MoCA 2.0 home networking providing Internet
access and transfer of multimedia content between devices over coaxial cable in the home.

Release 8 STANDARD 1.5 August 2016
© 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

Touchstone TG862G Telephony Gateway User Guide
5

Chapter 1: Overview

Installation is simple and your service provider will provide assistance to you for any special
requirements.

Getting Support
If you need assistance with your ARRIS product please contact your service provider.
For additional technical information and product User Guides please visit the ARRIS Support
website at http://www.arris.com/consumers.

Release 8 STANDARD 1.5 August 2016
© 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

Touchstone TG862G Telephony Gateway User Guide
6

Chapter 2

Safety Requirements
The ARRIS Telephony Gateway complies with the applicable requirements for performance,
construction, labeling, and information when used as outlined below:
CAUTION
Potential equipment damage
Potential loss of service
Connecting the Telephony Gateway to existing telephone wiring should only be performed by
a professional installer. Physical connections to the previous telephone provider must be
removed and the wiring must be checked; there must not be any voltages. Cancelation of
telephone service is not adequate. Failure to do so may result in loss of service and/or
permanent damage to the Telephony Gateway.

CAUTION
Risk of shock
Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified
personnel only!

CAUTION
Risk of explosion
Replacing the battery with an incorrect type, heating a battery above 75°C, or incinerating a
battery, can cause product failure and a risk of fire or battery explosion. Do not dispose of in
fire. Recycle or dispose of used batteries responsibly and in accordance with local ordinances.









The Telephony Gateway is designed to be connected directly to a telephone.
Connecting the Telephony Gateway to the home’s existing telephone wiring should only
be performed by a professional installer.
Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool,
etc.), to avoid risk of electrocution.
Do not use the telephone to report a gas leak in the vicinity of the leak.
The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning
agents shall be used.
Do not use spray cleaners or aerosols on the device.
Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of
electrocution.
Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat
registers, space heaters, fireplaces, etc.).

Release 8 STANDARD 1.5 August 2016
© 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

Touchstone TG862G Telephony Gateway User Guide
7

Chapter 2: Safety Requirements









Use only the AC power adapter (if provided) and power cord included with the equipment.
Equipment should be installed near the power outlet and should be easily accessible.
The shield of the coaxial cable must be connected to earth (grounded) at the entrance to
the building in accordance with applicable national electrical installation codes. In the U.S.,
this is required by NFPA 70 (National Electrical Code) Article 820. In the European Union
and in certain other countries, CATV installation equipotential bonding requirements are
specified in IEC 60728-11, Cable networks for television signals, sound signals and
interactive services, Part 11: Safety. This equipment is intended to be installed in
accordance with the requirements of IEC 60728-11 for safe operation.
If the equipment is to be installed in an area serviced by an IT power line network, as is
found in many areas of Norway, special attention should be given that the installation is in
accordance with IEC 60728-11, in particular Annex B and Figure B.4.
In areas of high surge events or poor grounding situations and areas prone to lightning
strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power
Conversion) on the AC, RF, Ethernet and Phone lines.
When the Telephony Gateway is connected to a local computer through Ethernet cables,
the computer must be properly grounded to the building/residence AC ground network.
All plug-in cards within the computer must be properly installed and grounded to the
computer frame per the manufacturer’s specifications.
Ensure proper ventilation. Position the Telephony Gateway so that air flows freely around
it and the ventilation holes on the unit are not blocked.
Do not mount the Telephony Gateway on surfaces that are sensitive to heat and/or which
may be damaged by the heat generated by the modem, its power supply, or other
accessories.

FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B
digital device under Part 15 of the Federal Communications Commission (FCC) rules. These
requirements are intended to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following
measures:
 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and receiver.
 Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
 Consult the dealer or an experienced radio/TV technician for help.

Release 8 STANDARD 1.5 August 2016
© 2011-2016 ARRIS Enterprises LLC. All Rights Reserved.

Touchstone TG862G Telephony Gateway User Guide
8

Chapter 2: Safety Requirements

WARNING
Changes or modifications to this equipment not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.

RF Exposure
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance of
11.8 inches (30 cm) between the radiator and your body. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter.

Industry Canada Compliance
Under Industry Canada regulations, this radio transmitter may only operate using an antenna
of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To
reduce potential radio interference to other users, the antenna type and its gain should be so
chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that
necessary for successful communication.
This device complies with Industry Canada license-exempt RSS standard(s). Operation is
subject to the following two conditions: (1) this device may not cause interference, and (2)
this device must accept any interference, including interference that may cause undesired
operation of the device.

For Mexico
The operation of this equipment is subject to the following two conditions: (1) This equipment
or device cannot cause harmful interference and (2) this equipment or device must accept any
interference, including interference that may cause some unwanted operation of the
equipment.

Touchstone TG862G Telephony Gateway User Guide
9

Chapter 3

Getting Started
About Your New Telephony Gateway
The Touchstone TG862G Telephony Gateway is DOCSIS compliant with the following features:
 Speed: much faster than dialup or ISDN service; up to twenty four times faster than
DOCSIS 2.0 cable modems.
 Convenience: supports Ethernet and 802.11b/g/n wireless connections; both can be used
simultaneously
 Flexibility: provides two independent lines of telephone service as well as high speed data
 Compatibility:
•
•

Data services: DOCSIS 3.0 compliant and backward-compatible with DOCSIS 2.0 or 1.1;
supports tiered data services (if offered by your service provider)
Telephony services: PacketCable™ 2.0 compliant

The TG862G provides:
 Wireless 802.11b/g/n connectivity
 Four Ethernet ports for connections to non-wireless devices
 Up to two lines of telephone service
 Integrated MoCA 2.0 home networking
 DOCSIS 3.0 compliant with Li-Ion backup battery
 One USB host port (future support for external USB devices)

What's in the Box
Make sure you have the following items before proceeding. Call your service provider for
assistance if anything is missing.
 Telephony Gateway
 Power Cord
 Battery (not included with all models)
 Wall-Mounting Template and Instructions
 Ethernet Cable
 Mini CD-Rom (80mm)
Note: An adapter is required for slot-loading drives. Adapter is not included.



Quick Installation Guide
End User License Agreement

Touchstone TG862G Telephony Gateway User Guide
10

Chapter 3: Getting Started

Items You Need
If you are installing the Telephony Gateway yourself, make sure you have the following items
on hand before continuing:
 Telephony Gateway package: see What's in the Box (page 10) for a list of items in the
package.
 Coaxial cable (coax): This is a round cable with a connector on each end. It is the same
kind of wire used to connect to your television for cable TV. You can buy coax from any
electronics retailer and many discount stores; make sure it has connectors on both ends.
There are two types of connectors, slip-on and screw-on; the screw-on connectors are
best for use with your Telephony Gateway. The coax should be long enough to reach from
your Telephony Gateway to the nearest cable outlet.



Phone cable: This is a standard phone cable with standard phone connectors (RJ11 type)
on both ends. You can buy phone cables from any electronics retailer and many discount
stores.



Splitter (optional): provides an extra cable connection by splitting a single outlet into two.
You may need a splitter if you have a TV already connected to the cable outlet that you
want to use. You can buy a splitter from any electronics retailer and most discount stores;
you may also need a short piece of coax cable (with connectors); use it to connect the
splitter to the cable outlet and then connect the Telephony Gateway and TV to the
splitter.

Touchstone TG862G Telephony Gateway User Guide
11

Chapter 3: Getting Started
Note: A splitter effectively cuts the signal in half and sends each half to its two outputs.
Using several splitters in a line may deteriorate the quality of your television, telephone,
and/or internet connection.




Wall-mount hardware (optional): If you want to wall-mount your
Source Exif Data:
File Type : PDF
File Type Extension : pdf
MIME Type : application/pdf
PDF Version : 1.4
Linearized : Yes
Page Count : 48
XMP Toolkit : 3.1-701
Producer : iText® 5.5.8 ©2000-2015 iText Group NV (ONLINE PDF SERVICES; licensed version)
Creator Tool : PDFUnlock! (http://www.pdfunlock.com)
Create Date : 2016:08:25 14:25:34-04:00
Modify Date : 2016:08:25 11:26:07-07:00
Creator : PDFUnlock! (http://www.pdfunlock.com)

EXIF Metadata provided by EXIF.tools

Arris TG862G/NA User Manual TG862G/NA: Guide TG862G NA+Users+Guide STANDARD 1.5.unlocked

Navigation menu

Versions of this User Manual:

Views

Navigation