Ascalade Technologies B187R26 1.9GHz DECT USB/POTS TELEPHONE-BASE User Manual VOIP 321 USA 3111 285 29xxx

Ascalade Technologies, Inc. 1.9GHz DECT USB/POTS TELEPHONE-BASE VOIP 321 USA 3111 285 29xxx

Contents

USERS MANUAL 1

User manualPhoto US Product !!!Charge the handset(s) for 24 hours before use !
3US3 Contents 4 Environment and safety 6 What’s in the box 7 Your VOIP 321 9 Icons on the handset display 10 Install 12 Connect 13 Main menu 14 Call 21 Phonebook 24 Call log 25 Redial list 27 Other features 35 Using the intercom 37 Default settings 38 Troubleshooting 39 Informations 41 Index Contents
4USSafety informationThis telephone is not designed for making emergency telephone calls when the power fails. An alternative should be made available for access to emergency calling.Power requirementsThe product requires an electrical supply of 120 volts, single phase alternating current, excluding IT installations defined in standard EN UL 60950.Battery requirementsThe handset requires power source of two rechargeable NiMH batteries, size AAA 1.2V 650mAh (Hr11/45). IF THE INCORRECT TYPE OF BATTERIES ARE USED, A WARNING MESSAGE WILL BE DISPLAYED.Telephone connectionThe voltage on the network is classified as TNV-3 (Telecommunication Network Voltages, as defined in the standard UL 60950). Following a power cut, the call in progress is lost.Safety precautions> Do not allow the handset to come into contact with liquids or moisture. > Do not open the handset, base station or charger. This could expose you to high voltages. > Do not allow the charging contacts of the charger or the battery to come into contact with extraneous conductive materials. > There is a slight chance that the telephone could be damaged by an electrical storm. It is recommended that users unplug the phone from the USB socket and the phone line from the phone wall socket during a storm. > Do not use the handset in an explosive hazard area such as where there is gas leaking.> Young children should be supervised to ensure that they do not play with the telephone.> Because the phone works by sending radio signals between the base unit and the handset, wearers of hearing aids may experience interference in the form of a humming noise.> We advise that this phone should not be used near intensive care medical equipment or by persons with pacemakers.> Your phone can interfere with electrical equipment such as answering machines, TV and radio sets if placed too close. It is recommended that you position the base unit at least one meter from such appliances.FCC CERTIFICATION NUMBER IS LOCATED ON THE CABINET BOTTOMWARNING : The electrical network is classified as dangerous according to criteria in the standard UL 60950. The only way to power down this product is by unplugging the power supply from the electrical outlet. Ensure the electrical outlet is located close to the apparatus and is always easily accessible.CAUTION : Use only the mains adapter supplied with this telephone. Incorrect adapter polarity or voltage can seriously damage the unit.Base adapter Charger adapterInput : 120VAC 60 Hz Input : 120VAC 60 HzOutput : 9VDC 300mA Output: 9VDC 150mACAUTION : RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. Never use non-rechargeable batteries; use recommended type supplied with this telephone. NiMH batteries must be disposed of in accordance with the applicable waste disposal regulations.Environment and safety
5USThe term „IC:“ before the certification number signifies that Industry Canada technical specifications were met. This certification means that the equipment meets certain radio communications and operational requirements.Install requirements In order to use the phone, your computer should meet the following requirements :• PC running Windows 2000 or XP• 400 MHz processor• 128 MB RAM• Free USB slot on the PC• Internet Connection (boardband recommended)Need help For more information on troubleshooting and FAQ’s: Online help : www.p4c.philips.comTroubleshooting : see page 38DFU update on : www.p4c.philips.comHereby, Philips declares that the VOIP321 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EX. This product can only be connected to the analog telephone network of the country indicated on the sticker located under the base station.Important information
6USWhat else you need :A desktop or a laptop with free USB port A telephone line• Internet connection (broadband recommen-ded)• Only the Skype version printed on the CD ROM is granted for a full compatibility. New feature may not work with VOIP 321 when upgrading Skype.What’s in the boxHandset VOIP 321 Base station VOIP 321Quick Start Guide 1 power supply for base stationand 1 power supply for chargerLine Cord to plug the RJ11/RJ11 Line Cord (see below) in your wall plug2 AAA BatteryBattery door ChargerInstallation CDROM
7US137891112134256101415Your VOIP 321Overview handset1Earpiece2Display, icons see page 93 Menu key & Softkey OKUse to enter menus. Use to select menu.Use to confirm an operation.4 Redial, Mute & Softkey BackUse to switch between call details.Use to enter dial list.Use to redial last dialed number.Use to mute/unmute a callUse to delete text and digits.5CID & Scroll up KeyUse to enter call list.Use to scroll up itemsUse to increase ringer and receiver volume.6 Phonebook & Scroll down KeyUse to access phonebook. Use to scroll down items.Use to reduce ringer and receiver volume.7 Off & Exit KeyUse to end a call.Use to exit menus.Use to turn the hanset ON/OFF.8 Talk & Flash KeyUse to make and receive calls.Use to send flash signal.Use to pick up or make second incoming calls on Skype.90 and + keyUse to enter 0 when making a call.Press and hold to enter + while making SkypeOut calls.10 Pound, Ringer off, Pause Key & Format KeyUse to enter a pause.Use to turn the ringer on/off.11 Star & Key lock KeyUse to lock the keypad.12 Intercom and Conference KeyUse to make intercom calls.Use to set up 3-way conference.13 Microphone14 Loudspeaker Key*Use to turn the speaker on/off.15 Skype keyUse to make SkypeOut calls.Use to launch Skype contact list.16 Headset KeyAllow communication through the headset.*Warning ! Handsfree activation could suddenly increase the volume in the loudspeaker to a very high level. Make sure the handset is not too close to your ear.
8USMain features• Contact list display on handset. • Connection and Skype status display.• Skype status display for each contact on the contact list.• Change your online status on the handset.Dual line phone• Able to receive calls from Skype as well as from regular telephone line.• User selectable melodies for each line for easy recognition.• Call waiting alert when there is another incoming call from another line.21Overview base station1 LED on base station2Paging keyUse to page the handset.Use to register a handset.- On when the base is powered up.- Blinks normally when there is an incoming telephone call orduring a telephone call.- Blinks slowly while paging the handset.- Blinks quickly during registration mode.- Steady ON when the USB is plugged in and the base is poweredup.- Flash when there is data communication with USB.Your VOIP 321
9USWhen being used for the first time, it is sometimes necessary to wait until the battery is sufficiently charged before the icons appear on the display.The display gives information about the operation of your telephone. Following icons can be shown in the headline of the display.Base/Handset link.Telephone call in progress.Battery full; 2/3 full; 1/3 full; Empty, please charge.Loudspeaker is turned on.The alarm clock is turned on.The ringer is turned off.There is a new Caller ID record or Caller ID records are being reviewed.Message Waiting Indicator.Skype call in progress.Digits/characters on the right.More menu options are available upward.More menu options are available downward.OK/Confirmation of selection.Press to return to the previous screen. Press to erase text or digits.Icons on the handset display
10USHow to install the software Before using your phone, please install the VOIP321 driver provided in the enclosed CD.To install the VOIP321 driver :1. Insert the installation CD into the PC's CD ROM (or DVDROM) drive.2. The installation program will start automatically.3. Follow the instructions on the screen.4. Click on Quit.5. Remove the installation CD from the PC's CD ROM (or DVDROM) drive.> If your operating system is Windows 2000, you need to restart your PC to complete the setup.> The VOIP 321 driver should autostart if this option is checked during installation.Getting Ready To start making Skype call1. Power up your base and connect your USB base on a free USB port of your PC if you have not already done so.2. Start the VOIP 321driver by double clicking on the shortcut icon created on your desktop if it is not already started.3. If this is the first time you use the VOIP 321 driver, you will see the message ANOTHER PROGRAM WANTS TO USE SKYPE. Simply select ALLOW THIS PROGRAM TO USE SKYPE and press OK. 4. Start Skype if the VOIP 321driver has not started Skype for you; login to your Skype account.5. From Skype, click on Tools. Select Options. Select Sound Devices from the left.6. For XP user, select Philips VOIP321 from Audio IN, Audio OUT and Ringing pull down box. Press SAVE. For Windows 2000 user, select USB Audio Device from Audio IN, Audio OUT and Ringing pull down box. Press SAVE. 7. Now your phone is ready for use. The status icon should be shown on the handset to indicate your current status.About the VOIP321 DriverOnce VOIP 321driver is installed and started on your PC, a tray icon will be shown when the VOIP321 driver is loaded. TIP : If for some reason the installation does not start automatically :- Click on Windows START and then Run.- Type explorer and navigate to the CD ROM (or DVDROM) drive.- Double-click on Setupwizard.exe.Install
11ENDouble click on the tray icon will return the ABOUT page of the VOIP 321driver, where the current status will be shown. If there are problems with the connection, the problem will be displayed; otherwise CONNECTED will be shown.Right click on the tray icon either to stop the VOIP 321 driver or to see the status of VOIP 321 driver.Adjusting the handset speaker volume on your PC The earpiece volume setting on your PC affects the sound quality of your phone.Please follow the steps below to adjust your earpiece volume.On the PC, click on the Start button and select Settings. Select Control Panel.For Windows 2000 users,• Click on Sound and Multimedia. • Under Sounds and Multimedia Properties, select the Audio tab.• To adjust the earpiece volume, select USB audio Device from the Preferred device pulldown menu under Sound Playback; to adjust the microphone volume, select USB audio Device from the Preferred device under Sound Recording.• Click the Volume button.• Adjust the volume using the slider. Close the window when finished.• When finished, click CANCEL to retain audio driver selection.For Windows XP users,• Click on Sound and Audio Devices.• Select the Audio tab.• To adjust the earpiece volume, select Philips VOIP321 from the Preferred device pulldown menu under Sound Playback; to adjust the microphone volume, select USB audio Device from the Preferred device under Sound Recording.• Click the Volume button.• Adjust the volume using the slider. Close the window when finished.• When finished, click CANCEL to retain audio driver selection.Note : Before exiting sound and audio properties, please make sure that Use only Preferred Devices (for Windows 2000 user) or Use only Default Devices (for Windows XP user) checkbox is checked. Once this checkbox is checked, you will be able to separate the audio path of your PC, such that audio from Skype will come out from the handset and audio from other PC applications will come out from the preferred audio device.Install
12US1. Connect the output plug of the base adapter to the adapter socket on the back of the base unit and the base adapter to the wall main supply. A click should be heard when the cord is properly connected to the base.2. Connect the USB plug directly to your PC's USB slot.3. Connect the telephone line cord to the phone socket on the back of the base unit and to the plug (optional and country dependent) then wall phone socket.4. Each handset comes with a charger and an adapter. Connect the adapter to the wall main supply.5. Place the 2 rechargeable NiMH AAA batteries (included), observing their polarities, into the battery compartment on the handset.6. Slide the battery door firmly into place.7. Place the handset on the charger and let the batteries continuously charge for 24 hours before using. The handset may get warm during the initial charge. This is normal.8. Please note that handset may not turn ON for up to 15 minutes if the batteries are too low.Note : Install the drivers and software first (see page 10) and connect the USB phone only once it is done.Note : You may find in the box the line adaptor delivered separately from the line cord. In this case, please, first plug this line adaptor onto the line cord before connecting it to the line socket.Note : Before first use, put the product on the charger and charge batteries for 24 hours minimum.Connect
13USYour phone offers a variety of functions and features that are grouped in the menus.To access the main menu, press and press UP / DOWN to browse the menu.Press to exit the menus.Main menuSKYPE PHONEBOOKPrivate SharedContactsUser StatusVoicema ilCreditsViewAddEditQuick DialTo S h a r e dDeleteDelete AllStatusViewAddEditTo PrivateDeleteDelete AllStatusCLOCK / ALARM PERSONAL SET ADVANCED SETSet ClockSet AlarmAlarm ToneHandset ToneHandset NameContrastAuto AnswerBacklitLanguageFlash TimeDial ModePausePABXBaby CallRegistrationBase SelectDelete HSArea CodeResetCall records menuMissed Received DialedTo PrivateTo S h a r e dDeleteDelete AllTo PrivateTo S h a r e dDeleteDelete AllTo PrivateTo Sh ar e dDeleteDelete AllMain menu
14USGeneral Information Before any call is made, please note the following.Emergency CallsSkype does not support emergency call; all emergency calls will be routed to the telephone line.Low battery warningIf your phone is almost out of battery during a call, it will sound an alert tone. Place your phone on the charger for charging as soon as possible or it would turn off when it is out of battery. Placing the phone on the charger for charging will end the current call.Call timerThe call timer shows the duration of your current call on display. It is shown in minutes and seconds (MM-SS) in the first hour. After that, it will be shown in hours and minutes (HH-MM).Make a Skype call1. Press to access Skype contact list.2. Press UP / DOWN to select the Skype user you would like to call.3. Press or to call the selected contact. The selected contact's name will be displayed and called.Note : The contact list shows the Skype contact list of the user who is currently logged in to Skype on the PC. The icon on the left of each entry shows the online status of that entry. See page 34 for user status display icon.TIP : Search by letter - Using the keypad, enter the first letter of the name you wish to find.E.g. If you want to find the contact name "Peter", press once should return the first contact begins with the letter P.E.g. If you want to find "Sam", press four times, the first contact begins with the letter S will be selected. Note : You can also change your online status on the handset. Refer to the menu - Skype section for instruction on how to change online status, see page 34.Note : The full name of the contacts on the contact list will be shown. If you want to view the contact's Skype ID, press when the contact is selected. If a SkypeOut entry is selected, the number of the entry will be shown.Making a Skype call while the Telephone line is in usedIf you have two handsets, you can make a Skype call while another handset is on a Telephone call.To make a Skype call while the telephone line is in used, follow the instruction in “Make a Skype call”, page 14. If the Skype line is in used, UNAVAILABLE will be shown when you attempt to launch the contact list, or busy tone will be returned.Call
15USMake a SkypeOut call 1. Press to access Skype contact list.2. Press UP / DOWN to select the SkypeOut number to call.3. Press or to call the selected contact. The selected number will be displayed and called.OREnter the SkypeOut number and press to make a SkypeOut call.Answer a Skype callWhen you receive a call, If the incoming call is from the Skype line, the Skype melody will ring and will flash in the display and the Skype ID will display on the phone.Press to answer the call.End a Skype callPress or place the phone on the charger will end the call and return the phone to idle mode.Note : In order to make SkypeOut calls, you need to purchase SkypeOut credits; please go to http://www.skype.com/store/buy/skypeout.html for further details.When making SkypeOut calls, it is necessary to dial the country prefix of the phone number you are calling, i.e. 00, 011 or + .For example, when making calls to North America: 00-1-905-5251258 or 011-1-905-3456622when making international calls: 00-852-25447555 or +852-90446577To enter + : In idle mode, long press .Note : Press to delete an incorrect digit. Long press or press to return to idle mode.Note : You will be able to receive second incoming call from the other line (i.e. receive a telephone call while on a Skype call). A special call waiting tone will be heard and the caller ID will be shown on the display.To pick up the call on the other line, end the current call and press again.Call
16USReject a Skype callTo reject an incoming Skype call, press when the call is received on the handset. The incoming call information will be stored in the MISSED call list.3- way Skype conferenceYou can start a 3-way Skype conference call.1. Call the first party.2. After the first party answered the call, put the first party on hold by pressing and make a Skype call to the second party.3. When the second party answered the call, press and hold to join the two parties. FlashWhile on a call, you can use the flash function to make a second outgoing call or receive a second incoming call.To make a second outgoing call while on a Skype call,1. While on the first call, press . A dial tone should be heard; the first call will be put on hold.2. To call a Skype contact, press to obtain the contact list; select the contact to call and press .3. To make a SkypeOut call, enter the number to call.4. To return to the first call or to toggle between calls, press .To make a second outgoing call while on a telephone call (note: this is a network dependent feature),1. While on the first call, press . A dial tone should be heard; the first call will be put on hold.2. Enter the number to call.3. To toggle between the two calls on the telephone line, press .Note : If you are using Skype, you will be able to make or receive second calls without extra charges. However if you are using the telephone line, you have to subscribe to the call waiting service from your local service provider to use this feature.Note : You can only make second outgoing call via the line your current call is on. If you are currently on Skype call, you can make a second call to a contact on your Skype list or a SkypeOut call; if you are currently on telephone call, you can make a second call to another landline number.Call
17USTo receive a second incoming call (note: this is a network dependent feature),1. When there is a second incoming call, a call-waiting alert will be heard; if the second incoming call is from the other line, a special call-waiting alert will be heard.2. If the second incoming call is from the other line, press to terminate the current call first.3. Press to pick up the second call.4. Press again to return to the first call, and to toggle between the two calls if both calls are on the same line.Chaining DialingYou can dial out numbers from the phonebook even after you have seized the phone line. And there is no limit to the number of times chain dialing is accessed.1. During off hook, press DOWN for 2 seconds to access the phonebook.2. Press UP / DOWN to scroll through the phonebook records or you can use the number keys to jump directly to the record starting with the corresponding letters of that key.3. Press OK.Skype voice mail accessYour phone allows you to access your Skype voicemail box with just a few presses.Retrieving voicemail When there are new voicemails waiting for you, the icon will appear on the top line of the display during standby. The icon will be gone when there is no more new message in your voicemail box.1. Press .2. Press UP / DOWN to select SKYPE and press OK.3. Press UP / DOWN to select VOICEMAIL and press OK.Note : If you decide to quit using chain dialing, simply press DOWN for 2 seconds again to exit.Note : To get a voicemail account, please go to http://www.skype.com/products/skypevoicemail/ for further details.Call
18US4. Press UP / DOWN to select the voicemail to listen to and press .5. Press UP / DOWN to select PLAY to play the message.Deleting a voicemail 1. Press .2. Press UP / DOWN to select SKYPE and press OK.3. Press UP / DOWN to select VOICEMAIL and press OK.4. Press UP / DOWN to select the voicemail to delete and press .5. Press UP / DOWN to select DELETE and press OK to confirm.Deleting all voicemails1. Press .2. Press UP / DOWN to select SKYPE and press OK.3. Press UP / DOWN to select VOICEMAIL and press OK.4. Press to enter the voicemail menu.5. Press UP / DOWN to select DELETE ALL and press OK.6. A confirmation prompt should be shown; press OK to confirm.Note : While you are browsing the voicemail list, an asterisk (* ) is used on the second line to indicate that the voicemail is new.Call
19USMake a telephone callCall from telephone line 1. Press to obtain the line; a dial tone should be heard.2. Enter the number to dial.Pre-dial 1. Enter the number you want to call. The number will appear on the display. You can enter up to 20 digits.2. Press to dial the number.Answer a call If the incoming call is from the landline, the landline melody will ring and will flash in the display.The caller ID will display if you have subscribed caller ID service from your local telephone service provider.Press to to answer the call.End a callPress or place the phone on the charger will end the call and return the phone to standby.Quick dialing You can assign frequently dialed number from the phonebook to keys on the handset. Once assigned, press and hold the key on the handset during standby will dial the stored number. The number will be dialed using your landline.Note : Long press where you want to enter a pause.Making a Telephone call while the Skype line is in usedIf you have two handsets, you can make a Telephone call while another handset is on a Skype call.To make a telephone call while the Skype line is in used, follow the steps in “Make a telephone call”, page 19. If the telephone line is in used, busy tone will be returned.Call
20USCall in progress Set the earpiece volume during a call You can increase or decrease the volume of a caller's voice during a call. There are 5 volume levels for selection.To adjust the volume, during a call :1. Press UP or DOWN . The display shows the current volume level. 2. Press UP or DOWN again to adjust the volume.Microphone mute During a call, if you wish to speak to someone privately without having the caller hear your conversation, 1. Press ; the caller cannot hear you, but you can hear the caller.2. Press again to communicate with your caller again.Handsfree callHandsfree provides the convenience of talking to the caller without holding onto the phone. You can communicate by using the speaker/microphone of the phone or use a headset. Handsfree also allows others in the room to be involved in the conversation if you are not using the headset.If you want to use the speaker, during a call,1. Press . You can hear the caller over the loudspeaker and you can speak via the microphone. will appear on the display.2. Press again to deactivate the handsfree mode.If you want to use the headset1. Plug in the headset to the headset jack at the side of your phone. You can hear the caller from the earpiece of the headset, and you can speak via the headset's microphone. A headset using a 2.5mm plug can be used.2. Unplug the headset to end handsfree.Setting the loudspeaker volume during a handsfree call 1. While the phone is off hook, press UP or DOWN . The display shows the current volume level. 2. Press UP or DOWN again to adjust the volume.Note : Besides adjusting the volume on the handset, you might also need to adjust the volume on your PC in order to set the speaker to the most comfortable volume.Please refer to “Adjusting the handset speaker volume on your PC”, page 11 for information on how to adjust the volume on the PC.Call
21USViewing phonebook To view your phonebook,1. Press , select PHONEBOOK and press OK.2. Select the phonebook to open, PRIVATE or SHARED and press OK.3. Press UP / DOWN to select VIEW and press OK.Add entry in phonebook Each record can store a name up to 10 characters and a number up to 20 digits.To add an entry to your phonebook,1. Press , select PHONEBOOK and press OK.2. Select the phonebook to open, PRIVATE or SHARED and press OK.3. Press UP / DOWN to select ADD and press OK.4. Enter the name for the record. A name must be entered and it must be unique. Press OK to continue.5. Enter the number for the record. You must enter a numberEdit phonebook entry 1. Press , select PHONEBOOK and press OK. 2. Press UP / DOWN to select the phonebook you want to open, PRIVATE or SHARED; press OK to continue.3. Press UP / DOWN to select EDIT and press OK. 4. Press UP / DOWN to scroll to the entries you wish to edit or search by letter, press OK.Note : Please note that contacts on the Skype contact list cannot be stored to the phonebook (both shared and private).If your phonebook is full, FULL is displayed. You have to delete some records before entering new ones.Note : Long press where you want to enter a pause.You cannot enter an identical name for two different records in your phonebook. If so, DUPLICATE REPLACE? is displayed. Press OK to replace the existing record with the new entry or press BACK to return to the previous display and make changes to the name.Phonebook
22US5. Edit the name and number using the keypad. Press to erase a character or digit.6. Press OK to save your changes.Delete phonebook entry 1. Press , select PHONEBOOK and press OK.2. Press UP / DOWN to select the phonebook you want to open, PRIVATE or SHARED; press OK to continue.3. Press UP / DOWN to select DELETE and press OK.4. Press UP / DOWN to select the record to delete and press OK.5. Press OK to confirm.Phonebook record search by letter1. Press DOWN to directly access the phonebook.2. Press the key with the first letter of the record you want to find, i.e. one time to find Peter.Quick dial to entries in your private phonebookThis feature allows you to dial to the entries in your private phonebook by pressing and holding a quick dial key that you have assigned. You can assign 9 quick dial keys (keys 1-9).Assign a quick dial key1. Press , select PHONEBOOK and press OK.2. Press UP / DOWN to select the PRIVATE phonebook and press OK.3. Press UP / DOWN to select QUICK DIAL and press OK.4. Press UP / DOWN to select the key to assign a number to; press OK.5. Press UP / DOWN to select the record to assign to the key selected in the previous step; press OK to save.Note : Contacts on the contact list cannot be assigned to quick dial keys.Phonebook
23USChange a quick dial key1. Press , select PHONEBOOK and press OK.2. Press UP / DOWN to select the PRIVATE phonebook and press OK.3. Press UP / DOWN to select QUICK DIAL and press OK.The first quick dial key is displayed.4. Press OK. Press UP / DOWN to select EDIT. Press OK.5. Press UP / DOWN to select a new entry for the selected key. Press OK when the entry is selected.Delete a quick dial key1. Press , select PHONEBOOK and press OK.2. Press UP / DOWN to select the PRIVATE phonebook and press OK.3. Press UP / DOWN to select QUICK DIAL and press OK.The first quick dial key is displayed.4. Press UP / DOWN to scroll to the quick dial key you wish to delete and press OK.5. Press UP / DOWN to select DELETE and press OK.6. CONFIRM? is displayed. Press OK to confirm.View available phonebook spaceYour phone keeps track of how much memory you have used and how much is still available in your phonebook.1. Press , select PHONEBOOK and press OK.2. Press UP / DOWN to select the phonebook you want to open, PRIVATE or SHARED and press OK.3. Press UP / DOWN to select STATUS. Press OK when finished.Phonebook
24USYour phone keeps a record each time you make, receive or miss a call. You can access a list of the last 15 calls that you have missed, the last 5 calls you have received, and the last 10 dialed numbers you have dialed. Each record stores a name up to 12 characters and a 20 digits number and up to 32 alphanumeric characters for contact.For missed and received calls, the call records will automatically be stored only if you have subscribed to caller ID service from your local Telephone line service provider, otherwise only Skype calls will be stored.If you have more than one handset, each handset has its own call list.View caller ID1. Press UP to directly access the call log. Press UP / DOWN to select MISSED or RECEIVED call list and press OK.2. Browse in the call records.3. Press to view the number.To call / redial1. Press UP to directly reach the call log in idle mode. Press UP / DOWN to select MISSED or RECEIVED call list and press OK.2. Browse in the call records to select an entry.3. Press .Copy call log entry in the phonebook To save the phone number of your family, friends, and colleagues, you can save the call records to your phonebook if you do not already have their contact information.While you are viewing the call record that you would like to save,1. Press .2. To save the call log record to your private phonebook, select TO PRIVATE and press OK. ORto save it to your shared phonebook, select TO SHARED and press OK.3. Enter a name for this entry and press OK.4. Edit the number if necessary and press OK.The record will be saved in the selected phonebook.Note : To be able to call back a correspondent in the case of an incoming call, you need to subscribe to the Caller Line Identification service.Call log
25USDelete a call log entry You can delete each individual call record one at a time. To delete a record :1. While viewing the call record, press .2. Press UP / DOWN to select DELETE and press OK.3. CONFIRM? is displayed. Press OK to confirm.Delete all the call log entries You can delete all the call records at once. To delete all call records list :1. While viewing the call record, press .2. Press UP / DOWN to select DELETE ALL and press OK.3. CONFIRM? is displayed. Press OK to confirm.You phone stores the last 10 numbers/contacts you have dialed, up to 32 alphanumeric characters each. If you have more than one handset, each handset has its own redial list.View the redial list1. Press , the last number/contact dialed is displayed.2. Browse through the last 10 dialed numbers.Call / redial1. Press to directly reach the redial list in idle mode.2. Browse through the redial list to select the wanted number.3. Press Note : The call record saved into the phonebook is still in your call list but it will show the new name entered.Skype contacts, SkypeIn or SkypeOut numbers cannot be saved to the phonebook. Redial listMatching your phonebook recordIf a dialed number matches a phone number stored in the phonebook, that phonebook name will be displayed instead of the dialed number. Call log
26USRecord a number from redial into phonebookWhile you are viewing a dial record that you would like to save :1. Press to directly reach the redial list in idle mode.2. Browse through the redial list to select the wanted record.3. Press .4. To save the record to the private phonebook, select TO PRIVATE and press OKORto save the record to the shared phonebook, select TO SHARED and press OK. 5. Enter a name for this record and press OK.6. Edit the number if necessary and press OK.Delete last numbers dialed While you are viewing a dial record that you would like to delete,1. Press .2. Select DELETE and press OK.3. Press OK to confirm.Delete whole redial listInstead of deleting the records one by one, you have this option to delete the entire dial list.While you are viewing any dial record,1. Press .2. Select DELETE ALL and press OK.3. Press OK to confirm.Matching your phonebook recordIf a dialed number matches a phone number stored in the phonebook, that phonebook name will be displayed instead of the dialed number. Note : The redial record saved into the phonebook is still in your redial list but it will show the new name entered.Skype contacts, SkypeIn or SkypeOut numbers cannot be saved to the phonebook. Redial list
27USLock keypad Keypad can be locked to prevent accidental key press.When the keypad is locked, you can still answer an incoming call by pressing . During the call, the keypad is active. When the call is ended, the keypad will be locked again.1. In idle mode, long press . When locked, LOCKED appears on the display.2. Long press again to unlock the keypad.PagingYou can locate the handsets by using this feature.Press on the base. All handsets registered to the base will produce the paging tone for 30 seconds and the screen displays PAGING.To stop paging :Press on one of the handsets or press on the base again.CallerID first ring suppression If you have subscribed for CallerID service, your phone will suppress the first ring before the CID. After resetting, first ring suppression will be deactivated. After the first call, your phone will automatically detect if CID service is subscribed. If CID service is detected, your phone will start suppressing the first ring after the first call.Switch on/off the handset To switch off the your phone, long press while in idle mode.To switch on the power of your phone, press or return the handset to the charger. The handset should be automatically turned on.Note : If an external call comes in, all the handsets will stop paging, and play the external call melody.A handset will not play the paging melody if it is powered off or not in idle mode. However, all the other handsets will still ring.Note : Once first ring suppression is activated, the first ring before CID will be suppressed even after you have unsubscribed the CID service. If you have unsubscribed the CID service and do not wish to have the first ring suppressed, please power recycle the base.Other features
28USPersonalizing your soundsYou can assign different ringing melodies for each handset at different volume levels.You can select a different ringtone for Skype, Telephone and intercom calls.Selecting your handset's ringing melody 1. In idle mode, press .2. Select PERSONAL SET and press OK.3. Select HANDSET TONE and press OK. 4. Select the line to select ringtone for and press OK.5. Select the desired ringtone and press OK to confirm.Selecting your handset's ringing volume 1. In idle mode, press .2. Select PERSONAL SET and press OK.3. Select HANDSET TONE and press OK. 4. Select VOLUME and press OK.5. Press UP / DOWN to select the volume level and press OK to confirm.Shortcut for turning handset ringer on/offIn idle mode, long press to turn on/off the handset ringer. appears to indicate the ringer is turned off. The handset will not emit any sound for any incoming call.Set key tones on/off 1. In idle mode, press .2. Select PERSONAL SET and press OK.3. Select HANDSET TONE and press OK.4. Select KEYBEEP and press OK. The current setting is displayed.5. Select ON or OFF and press OK to confirm.Other features
29USRename handset You can give your phone a different name. If you have more than one handset, you can give each handset its own name.The handset name can be up to 10 characters long and it can be composed of A-Z, 0-9, and space.1. In idle mode, press .2. Select PERSONAL SET and press OK.3. Select HANDSET NAME and press OK. The current handset name is displayed.4. Edit the handset name and press OK to confirm.Set date & time Once the base is powered up and connected to the PC and the USB driver is running, your handset will obtain the current time from the PC. However, you can still adjust the clock manually. To adjust your clock :1. In idle mode, press .2. Press UP / DOWN to select CLOCK/ALARM and press OK.3. Press UP / DOWN to select SET CLOCK and press OK.4. Use numeric keys to enter the time for the clock in 24 hours format and press OK.Setting the alarm clockYou can set the alarm time and personalize the alarm tone.Setting the alarm time1. In idle mode, press .2. Select CLOCK/ALARM and press OK.3. Select SET ALARM and press OK. The current setting is displayed.4. Select ON or OFF and press OK. If you selected ON, continue to step 5.5. Enter the alarm time using the digit keys and press OK.The alarm tone rings for at most 1 minute. Press to turn off the alarm clock.Other features
30USSelecting the alarm clock's ringing melody1. In idle mode, press .2. Select CLOCK/ALARM and press OK.3. Select ALARM TONE and press OK.4. Select MELODY and press OK. The current setting is displayed.5. Select the desired melody and press OK to confirm.Setting the alarm volume1. In idle mode, press .2. Select CLOCK/ALARM and press OK.3. Select ALARM TONE and press OK.4. Select VOLUME and press OK. The current setting is displayed.5. Select the desired volume level and press OK to confirm.Auto-answer on/offAuto answer gives you the convenience of answering a call by just picking up the phone from the cradle or charger. You don't need to press .1. In idle mode, press .2. Select PERSONAL SET and press OK.3. Select AUTO ANSWER and press OK. The current setting is displayed.4. Select ON or OFF and press OK to confirm.Language settingYour phone comes with several languages. When you change your phone's language, the menus will be displayed in the chosen language.1. In idle mode, press .2. Select PERSONAL SET and press OK.3. Select LANGUAGE and press OK. The current language is displayed.4. Select the desired language and press OK to confirm.Other features
31USSet dialing mode (Tone/Pulse)Dialing mode applies only when you are making a telephone call. Your phone is by default set to tone dialing. You can switch to pulse dialling if necessary.1. In idle mode, press .2. Select ADVANCED SET and press OK.3. Select DIAL MODE and press OK. The current setting is displayed.4. Select TONE or PULSE and press OK to confirm.Flash durationYour phone comes with 2 factory programmed flash durations. Check with your local service provider if you are not sure which duration to use.1. Press .2. Select ADVANCED SET and press OK.3. Select FLASH and press OK. The current duration is displayed.4. Select FLASH 1 or FLASH 2.5. Press OK to confirm.Area code formattingEnter the 3 digits local area code so that the caller ID can be formatted properly.1. Press .2. Select ADVANCED SET and press OK.3. Select AREA CODE and press OK.4. Enter the area code.5. Press OK to confirm.Set display contrast1. In idle mode, press .2. Select PERSONAL SET and press OK.3. Select CONTRAST and press OK. The current setting is displayed.4. Press UP / DOWN to adjust the contrast and press OK to confirm.Temporary tone dialing in pulse dial modeIf the dialing mode is set to pulse, you can long press to set temporary tone dialing. d will be displayed on the screen. All the following digits will be dialed as tones until you hang up.Other features
32USTurning the backlit on/offThe LCD and keypad will be lit when the phone is being used.1. In idle mode, press .2. Select PERSONAL SET and press OK.3. Select BACKLIT and press OK. The current backlit is displayed.4. Select ON or OFF and press OK to confirm.Restore handset default settings You can reset the display, sounds, and other settings of your phone. Refer to the chapter “Default settings”, page 37.1. In idle mode, press .2. Select ADVANCED SET and press OK.3. Select RESET and press OK.4. Press OK to confirm.Set Baby call on/offBaby call allows you to dial out a programmed number via the telephone line by pressing any key on the handset (except the OFF key).1. In idle mode, press .2. Select ADVANCED SET and press OK.3. Select BABY CALL and press OK. The current setting is displayed.4. Select ON and press OK.5. Enter or edit the number and press OK to confirm.BABY CALL is displayed when you return to standby mode.To turn off baby call,1. Press .2. Select OFF and press OK.Other features
33USRegisteringRegister a new handset to base station Each base can register up to 4 handsets.1. In idle mode, press .2. Select ADVANCED SET and press OK.3. Select REGISTRATION and press OK.4. Long press on the base for 4 seconds.Unregister a handsetA handset can un-register another handset registered to the same base. It can also un-register itself.1. In idle mode, press .2. Select ADVANCED SET and press OK.3. Select DELETE HS and press OK.4. Select the handset you would like to un-register and press OK.5. Press OK to confirm.Select the base station If your handset is registered to more than 1 base, you can select which base the handset will use.1. In idle mode, press .2. Select ADVANCED SET and press OK.3. Select BASE SELECT and press OK.4. Select the base to use and press OK.Note : If the base is full, the base would not go into registration mode. See the section “Unregister a handset”, page 33 to unregister a currently registered handset.Note : The range of this handset is 250 m outdoor and 50 m indoor. An out of range warning will be emitted and the range icon will be flashing on the display if you move too far away from the base unit during a call. You will need to move closer to the base unit or your call will be disconnected.Note : Bases your handset is registered to which is not Philips VOIP 321 base will be labelled as GAP BASE; your Philip VOIP 321 base will be labelled as BASE in Base Select.Other features
34USUser statusUser status display Skype status icons are used on the handset to represent different online status as well as each contact's online status on the Skype contact list. Please refer to the following table for the description of each status.User status settings You can change you current Skype status on the handset. To change your online status :1. In idle mode, press .2. Select SKYPE and press OK.3. Select USER STATUS and press OK.4. Select the status to change into and press OK to save the status.Check your Skype creditsYou can also check your SkypeOut account credits before you make a SkypeOut call.To check your SkypeOut credits,1. In idle mode, press .2. Press UP / DOWN to select SKYPE and press OK.3. Press UP / DOWN to select CREDITS and press OK when finish.Online / SKYPE MEOfflineAwayNot AvailableNot DisturbInvisibleSkypeOut entryOther features
35USMake an internal call You can call someone in the house by using the intercom function on your phone.To make an intercom call :1. Press .2. Select the handset you want to call and press OK OR enter the number of the handset that you want to call.Make an internal call during an external call While you are on an outside call, you can put the outside call on hold and make a call (inquiry call) to someone in the house.To make an inquiry call, during an outside call :1. Press .2. Select the handset you want to call and press OK OR enter the number of the handset that you want to call.3. Wait for the other handset to answer your call.Transfer an external call to another handset During an external call,1. Press .2. Select the handset you want to call and press OK OR enter the number of the handset that you want to call. 3. When the other handset has answered your call, press or place the handset on cradle.The external call is transferred.Note : You need at least 2 handsets to carry out the functions mentioned in this chapter.Note : You will hear a busy tone if the other handset is not available.Note : If the other handset does not answer, press again to cancel the attempt and return to the external call.Using the intercom
36USMake a conference call You can invite another handset to join a call with the external line.During an outside call,1. Press .2. Select the handset you want to call and press OK OR enter the number of the handset that you want to call. 3. When the other handset has answered your call, long press .You are then in a conference call.Answer a call from the telephone line while on Skype call (Multi-handset) The other handsets will ring the telephone melody.Press on the other handset to pick up the call.Answer a Skype call while on a call on the telephone line (multi-handset case)The other handsets will ring the Skype melody.Press on the other handset to pick up the call.Note : Any handset hangs up during a conference call will leave the other handset still connecting with the external call.Using the intercom
37USHandset name : PHILIPSTime : 00:00Ringer melody (fixed lines) : PartyRinger melody (Skype) : DringRinger melody (Internal call) : PartyRinger volume : Level 3Alarm : OffAlarm ringer melody : PartyAlarm ringer volume : Level 3Key tone : ONBacklit : ONFlash duration : 600 msDial mode : ToneContrast : Level 2Auto answer : OFFMenu language : EnglishPause duration : Pause 1Baby call : OffBaby call number : EmptyBase select : AutoCID first ring suppression : OFFMessage waiting indicator : OFFKeypad lock : OFFEarpiece volume : MediumDefault settings
38USIf the above solutions do not help, remove the power from the handset and the base and restart Skype as well as the PC software. Wait for 15 minutes and try again.Problems SolutionsNo dial tone when pressing .• Make sure that the adapter and the phone cord is connected properly.• Check that the batteries are fully charged and installed properly.• This phone does not work during power failure.Signal icon is flashing. • Register your handset to a base.• Move closer to the base unit.The phone does not ring. • Make sure the adapter and the phone cord are connected properly.• Move the handset closer to the base unit.• Turn on the ringer.When the handset is placed on the charger, no beep is heard.• Take the handset off the charger and put it back again.• Clean charging contacts with a clean and dry cloth.• Turn on the handset tone from the PERSONAL SET Menu.• There will be no beep if the handset's power is turned off previously.The call waiting call cannot be answered.• Check with your local phone company and select the correct flash duration.• End the current call, and press TALK again to pick up the second call.Battery icon remains empty although the handset has charged for 24 hours.• Please contact your dealer to purchase new rechargeable battery.• Check to make sure the battery icon is scrolling while being charged.No symbol on the display. • Charge battery.• Make sure the batteries are in the compartment and your handset is ON.Bad audio quality (crackles, echo, etc.).• Install the base unit in a different room or higher location or away from other electronic appliances.• Move closer to the base unit.Cannot hear the other party clearly/ speaker too loud/quiet.• Refer to “Adjusting the handset speaker volume on your PC”, page 11.Contact list/ User status returns UNAVAILABLE.• Check if your base is connected to the PC.• Check if Skype is running on the PC. Start Skype if the VOIP 321 driver has not started Skype for you.• Check if the VOIP 321 driver is running on the PC.• Move the handset closer to the base if it is out of range.Cannot make SkypeOut calls. • Enter 00, + (press and hold 0) or 011 before the number to dial.• Check your account to see if you have enough credit. • Check to see if a link is established between then handset and the base.• Refer to “Make a SkypeOut call”, page 15 for more detail.Busy tone is returned while making Skype call.• Make sure both Skype and the PC application is/are started on the PC and running properly.• Make sure the phone is setup correctly. • Wait for the remote party to be online.Troubleshooting
39USSafety informationThis equipment is not designed to make emergency calls when the power fails. An alternative has to be made available to allow emergency calls.WarrantyThe warranty informations are available on www.p4c.philips.com.ConformityThe Declaration of conformity is available on www.p4c.philips.com.Safety precautionsDo not allow the handset to come into contact with water. Do not open the handset or the base station. You could be exposed to high voltages. Do not allow the charging contacts or the batteries to come into contact with conductive materials. Never use any battery type other than the one supplied : risk of explosion.Replace handset batteriesElectric, Magnetic and Electromagnetic Fields ("EMF")1. Philips Royal Electronics manufactures and sells many consumers oriented products, which usually, as with any electronic apparatus, have the ability to emit and receive electro magnetic signals.2. One of Philips' leading Business Principles is to take all necessary health and safety precautions for our products, to comply with all applicable legal requirements and to stay well within the EMF standards applicable at the time of producing the products.3. Philips is committed to develop, produce and market products that cause no adverse health effects.4. Philips confirms that if its products are handled properly for their intended use, they are safe to use according to scientific evidence available today.5. Philips plays an active role in the development of international EMF and safety standards, enabling Philips to anticipate further developments in standardization for early integration in its products.WARNING ! Never use non-rechargeable batteries; use only the recommanded type supplied with this telephone. IF RECHARGEABLE BATTERIES ARE NOT USED, A WARNING MESSAGE WILL BE DISPLAYED.Informations
40USEnvironmental carePlease remember to observe the local regulations regarding the disposal of your packaging materials, exhausted batteries and old phone and, where possible, promote their recycling.Recycling & disposalDisposal instructions for old products :The purpose of the WEEE directive (Waste Electrical and Electronic Equipment; 2002/96/EC) is to ensure that products are recycled using best available treatment, recovery and recycling techniques to ensure human health and high environmental protection.Your product is designed and manufactured with high quality materials and components, which can be recycled and reused.Do not dispose of your old product in your general household waste bin.Inform yourself about the local separate collection system for electrical and electronic products marked by this symbol .Use one of the following disposal options :1. Dispose of the complete product (including its cables, plugs and accessories) in the designated WEEE collection facilities.2. If you purchase a replacement product, hand your complete old product back to the retailer. He should accept it as required by the WEEE directive.Philips has marked the packaging with standard symbols designed to promote the recycling and appropriate disposal of your eventual waste.A financial contribution has been paid to the associated national recovery & recycling system.The labelled packaging material is recyclable.Informations
US41Numerics3- way Skype conference 16AAdd entry in phonebook 21Alarm clock,set 29Alarm melody 30Alarm volume 30Answer a call 19Answer a call from the telephone line while on Sky-pe call 36Answer a Skype call 15Answer a Skype call while on a call on the tele-phone line 36Area code formatting 31Assign a quick dial key 22Auto-answer on/off 30BBaby call on/off 32Backlit on/off 32Base station 8Base station, select 33Batteries, insert 12Battery requirements 4CCall 20Call / redial from call log 24Call / redial from redial list 25Call from telephone line 19Call in progress 20Call log 24Call timer 14CallerID first ring suppression 27Chaining Dialing 17Change a quick dial key 23Conference call 36Conformity 39Connect 12Contents 3Contrast 31Copy call list entry in the phonebook 24DDate & time, set 29Default settings 37Delete a call log entry 25Delete a quick dial key 23Delete last numbers dialled 26Delete phonebook entry 22Delete whole redial list 26Deleting a voicemail 18Dialling mode 31Display contrast 31Driver 10EEarpiece volume,set 20Edit phonebook entry 21Electric, Magnetic and Electromagnetic Fields("EMF") 39End a call 19End a Skype call 15Environmental care 40FFlash 16Flash duration 31HHandset 7Handsfree call 20Headset 20Help 5IIcons on the handset display 9Install 10Install requirements 5Install the software 10Installation CD 10Intercom 35Internal call 35Internal call during an external call 35KKey tones on/off 28Keys handset 7LLanguage setting 30LED on base station 8Lock keypad 27Loudspeaker volume, adjust 20Low battery warning 14MMain menu 13Mute 20PPaging 27Paging key 8Phonebook 21Power requirements 4Pre-dial 19QQuick dial 22Quick dialing 19Index
US42RRange 33Receive a second incoming call 17Record a number from redial into phonebook 26Recycling & disposal 40Redial list 25Registering 33Reject a Skype call 16Rename handset 29Replace handset batteries 39Restore handset default settings 32Retrieving voicemail 17Ringing melody 28Ringing volume 28SSafety 4, 39Safety information 4Search by letter 14Search by letter in phonebook 22Second outgoing call 16Shortcut for turning handset ringer on/off 28Skype call 14Skype contacts list 8Skype credits, check 34Skype status icons 34Skype voice mail access 17SkypeOut call 15Sounds 28Speaker volume, adjust on PC 11Status, phonebook 23Switch on/off the handset 27TTelephone call 19Telephone connection 4Transfer an external call to another handset 35Troubleshooting 38UUnregister 33User status 34User status settings 34VView available phonebook space 23View caller ID 24View the redial list 25Viewing phonebook 21WWhat else you need 6What’s in the box 6Index
Specifications are subject to change without notice.Trademarks are the property of Koninklijke Philips Electronics N.V. or their respective owners.2006 © Koninklijke Philips Electronics N.V. All rights reserved.www.philips.com3111 285 29xxx

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