Askey Computer TC7300 Cable Modem User Manual TC7300 TI rev

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Cable Modem
TC7300.TI
CAUTION
CAUTION
Disconnect power before
servicing.
To ensure reliable operation and to prevent overheating,
provide adequate ventilation for this modem and keep it
away from heat sources. Do not locate near heat registers
or other heat-producing equipment. Provide for free air
flow around the Wireless Voice Gateway and its power
supply.
This device is intended for
indoor operation only.
Telephone jacks Line 1 and
Line 2 must not be connected
to outside wiring.
This symbol on the product ensures that the device complies with European legislation, Directive 89/336/EEC,
73/23/EEC, 93/68/EEC, which covers the EMC (electromagnetic compatibility), and safety aspects of marking.
This symbol means that your inoperative electronic appliance must be collected separately and not mixed with the
household waste. The European Union has implemented a specific collection and recycling system for which
producers' are responsible.
This appliance has been designed and manufactured with high quality materials and components that can be recycled
and reused. Electrical and electronic appliances are liable to contain parts that are necessary in order for the system to
work properly but which can become a health and environmental hazard if they are not handled or disposed of in the
proper way. Consequently, please do not throw out your inoperative appliance with the household waste.
If you are the owner of the appliance, you must deposit it at the appropriate local collection point or leave it with the
vendor when buying a new appliance.
- If you are a professional user, please follow your supplier's instructions.
- If the appliance is rented to you or left in your care, please contact your service provider.
Help us protect the environment in which we live!
Page 1 / 27
NORTH AMERICAN CABLE INSTALLER:
This reminder is provided to call your attention to Article 820-40 of the National Electrical Code (Section 54
of the Canadian Electrical Code, Part 1) which provides guidelines for proper grounding and, in particular,
specifies that the cable ground shall be connected to the grounding system of the building as close to the
point of cable entry as practical.
Operating Information
Operating Temperature:
0˚ - 40˚ C
Storage Temperature:
-20˚ to 70˚ C (-4˚ – 157˚ F)
(32˚ - 104˚ F)
If you purchased this product at a retail outlet, please read the following:
Product Information
Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and
record the serial and model numbers in case you need them. The numbers are located on the back of the
product.
Model No. ____________________________Serial No ________________________________
Purchase Date: ________________________Dealer/Address/Phone: _________________________
Page 2 / 27
Safety Recommendations
REMEMBER SAFETY FIRST
Using equipment safely
Your Cable Modem has been manufactured to meet safety standards, but you must take care if you want it to
perform properly and safely.
It is important that you read this booklet completely, especially the safety instructions below. If you have
any doubts about the installation, operation or safety of decoder, please contact your supplier.
To avoid the risk of electric shock
•
•
•
•
•
•
•
Disconnect the Cable Modem from the mains supply before you connect the Cable Modem to (or
disconnect it from) any other equipment. Remember that contact with 110 Volt AC mains can be lethal
or cause severe electric shock.
Never remove the Cable Modem’s cover. Should the Cable Modem fail, contact the Customer Service to
arrange repair or service.
Never allow anyone to push anything into holes, slots or any other opening in the case
Do not block the Cable Modem’s ventilation slots; never stand it on soft furnishings or carpets
Do not put anything on the Cable Modem which might spill or drip into it (eg. Lighted candles or
containers of liquids). Do not expose the Cable Modem to dripping or splashing. If an object or liquid
enters inside the Cable Modem, unplug it immediately and contact the Customer Service.
Do not store the Cable Modem in excessively hot, cold or damp conditions. The Cable Modem is
intended to operate at an ambient temperature of less than 40 degrees Celsius and a maximum humidity
level of 75%. In case of a storm, it is recommended that you unplug the Cable Modem from the mains
and from the TV set.
Leave the mains socket accessible so that you can unplug the set quickly
Connecting to the mains supply
•
•
•
This Cable Modem is designed to operate at 110 ~ 240 VAC.
If you are in any doubt about the mains lead, the plug or connection, please consult the Customer Service.
Only the power adapter supplied with the decoder has to be used
Ensuring optimum performance
•
•
•
Leave 7cm to 10cm around the Cable Modem to ensure that proper ventilation gets to the Cable Modem.
Do not store your Cable Modem on its side (if not allowed)
To clean the Cable Modem, use a dry, clean soft cloth with no cleaning solvent or abrasive products.
Clean the ventilation openings regularly.
Page 3 / 27
MAIN TECHNICALSPECIFICATIONS
General
Operating voltage
110 ~ 240 VAC
Typical Power consumption
18W max
Dimensions (W x H x D)
220mm x 166.7mm x 43mm
Operating temperature range 0 – 40 °C
Storage temperature range
-20 – 70 °C
AC adapter (or plug-in
adapter) type
ADAPTER 18W 12VDC/1.5A
Connections
DC input
12V/ 1.5A
Cable input
1xCoaxial cable connector
Phone plugs
2xRJ11
Ethernet plugs
4xRJ-45
This symbol on your set guarantees that your product complies with the European Directives 1999/5/ECand
2009/125/EC on Safety, Telecom, Electromagnetic Compatibility and Energy related Products.
Chapter 1: Connections and Setup .............................................................................................. 6
Turning on the Wireless Voice Gateway ..................................................................................... 6
Page 4 / 27
Introduction ............................................................................................................................. 6
Wireless Voice Gateway Features ........................................................................................... 6
What’s on the CD-ROM ......................................................................................................... 7
Computer Requirements........................................................................................................ 7
Wireless Voice Gateway Overview.............................................................................................. 8
Front Panel ............................................................................................................................ 8
Rear Panel ........................................................................................................................... 10
Side Panel for WPS .................................................................................................................. 10
Wall Mounting ..................................................................................................................... 11
Relationship among the Devices ............................................................................................. 12
What the Modem Does ........................................................................................................ 12
What the Modem Needs to Do Its Job ................................................................................... 12
Contact Your Local Cable Company ..................................................................................... 13
Connecting the Wireless Voice Gateway to a Single Computer ................................................. 13
Attaching the Cable TV Wire to the Wireless Voice Gateway ................................................. 14
Installation procedure for connecting to the Ethernet interface ............................................ 15
Connecting More Than one Computer to the Wireless Voice Gateway .................................. 16
Telephone or Fax Connection .............................................................................................. 17
Chapter 2: WEB Configuration ................................................................................................... 18
Accessing the Web Configuration ........................................................................................... 18
Outline of Web Manager ...................................................................................................... 18
Gateway – Status Web Page Group .......................................................................................... 20
1. Software .......................................................................................................................... 20
2. Connection...................................................................................................................... 21
Chapter 3: Additional Information............................................................................................. 22
Frequently Asked Questions ................................................................................................... 22
General Troubleshooting ........................................................................................................ 24
Service Information ................................................................................................................ 25
Glossary ................................................................................................................................. 26
Page 5 / 27
CHAPTER 1: CONNECTIONS AND SETUP
Turning on the Wireless Voice Gateway
If there is no lighted LEDs on the front panel, check the power adapter plug-in the power jack and connect to
CM correctly.
After installing the Wireless Voice Gateway and turn it on for the first time (and each time the modem is
reconnected to the power), it goes through several steps before it can be used. Each of these steps is
represented by a different pattern of flashing lights on the front of the modem.
Note: All indicators flash once before the initialization sequence.
If both DS and US LEDs are flashing, it means the Wireless Voice Gateway is automatically updating its
system software. Please wait for the lights to stop flashing. Do not remove the power supply or reset the
Wireless Voice Gateway during this process.
Introduction
Wireless Voice Gateway Features
Full Band Capture Front End
Increases performance with 50% increase in CPU speed.
Adds Applications CPU to run Linux applications.
Lowers Power with Advanced Power Management
Advanced Processor architecture.
High‐Speed Memory architecture.
Integrated IPTV solution.
Excentis DOCSIS 1.0/1.1/2.0/3.0 Standard Compliant.
PacketCable 1.0/1.5 Standard Compliant(must be upgradeable to PacketCable 2.0 version)
Support Multiple Provisioning Mode.
Four Standard RJ‐45 connector for 10/100/1000BaseT Ethernet with auto‐negotiation and MDIX
functions; Support maximum Ethernet cable length up to 100m (Category 5).
Two RJ‐11 Foreign Exchange Station (FXS) port for IP telephony; Support a maximum line length
between themselves and an end‐receiver (handset, etc.) of up to 500 feet (AWG 26/0.4mm).
Support simultaneous voice and data communications.
One voice conversations in the FXS port with different CODEC:
G.711‐ulaw, G.711‐alaw, G.723.1, BV16, ILBC, G.726‐16, G.726‐24, G.726‐32, G.726‐40,
G.728, G.729, G.729E, G.729A, G.729B, TELEVENT, T.38 (disabled by default)
Default codecs: G.711‐ulaw, G.711‐alaw, BV16, ILBC, TELEVENT, T.38 (disabled by default)
Echo Cancellation.
Voice Active Detection (VAD).
DTMF detection and generation.
Comfort Noise Generation (CNG).
Support V.90 fax and modem services.
56 bits DES and 128 bits AES data encryption security.
SNMP network management support.
802.11 b/g/n supported, 20/40Mhz bandwidth, 300Mbps Maximum data rate.
BCM43227 support 2.4Ghz only.
Support Web pages and private DHCP server for status monitoring.
The NTP (Network Termination Point) should be able to operate with an LF (Loading Factors) of at least
5 REN.
TEL 1 and TEL 2 port are not connected on Hardware side.
Propane™ technology supported, enabling the connection of more Internet users without additional
network bandwidth.
Plug and Play.
Page 6 / 27
What’s on the CD-ROM
Insert the Wireless Voice Gateway CD-ROM into your CD-ROM drive to view troubleshooting tips, the
internal diagnostics, and other valuable information.
CD-ROM Contents:
•
Electronic copy of this user’s guide in additional languages (PDF format)
•
Adobe Acrobat Reader — application you can load to read PDF format, if you don’t have it loaded
already
•
Links to Technicolor web site
DOCSIS and PacketCable are trademarks of Cable Television Laboratories, Inc.
Computer Requirements
For the best possible performance from your Wireless Voice Gateway, your personal computer must meet
the following minimum system requirements (note that the minimum requirements may vary by cable
companies):
IBM PC COMPATIBLE
MACINTOSH**
CPU
Pentium preferred
PowerPC or higher
System RAM
16MB (32MB preferred)
24MB (32MB preferred)
Operating System
Windows* NT / 2000 / Me / XP /
Vista / Windows 7, Linux
Mac OS** 7.6.1 or higher
Video
VGA or better (SVGA preferred)
VGA or better (SVGA built-in preferred)
CD-ROM Drive
Required
Required
Ethernet
10BaseT , 100BaseT or 1000BaseT 10BaseT , 100BaseT or 1000BaseT
An Ethernet card makes it possible for your computer to pass data to and from
the internet. You must have an Ethernet card and software drivers installed in
your computer. You will also need a standard Ethernet cable to connect the
Ethernet card to your Wireless Voice Gateway.
Software
•
A TCP/IP network protocol for each machine
•
Microsoft Internet Explorer 4.0 or later or
Netscape Navigator 4.0 or later.
* Windows is a trademark of Microsoft Corporation.
** Macintosh and the Mac OS are trademarks of Apple Computer, Inc.
Page 7 / 27
Wireless Voice Gateway Overview
Front Panel
The following illustration shows the front panel:
Fig. 1-1 Front Panel
POWER - Indicates the Power status.
DS - Indicates the status of Data reception by the cable modem from the Network (Downstream
Traffic).
US - Indicates the status of Data transmission by the cable modem to the Network (Upstream
Traffic).
Online - Displays the status of your cable connection. The light is off when no cable connection is
detected and fully lit when the modem has established a connection with the network and
data can be transferred.
Ethernet - Indicates the state of Ethernet ports.
Wireless - Indicates the traffic on the wireless network.
Phone - Indicates the status of the telephone Line.
Page 8 / 27
The lights on the front panel LEDs are described in the table below (from left to right):
ON = the LED is light, OFF = the LED is gray, FLASH = the LED is blinking.
TC7300
Internet
ON
DS
US
Online
ON
ON
ON
ON
Boot‐up
Operation
Ethernet
Power
ON
Wireless
TEL 1
TEL 2
ON
ON
ON
From power ON to system initialization complete
Following system initialization complete to (before)
DS scanning
ON
ON
ON
FLASH
FLASH
FLASH
ON
ON
ON
1 second
ON
FLASH
OFF
OFF
During DS scanning and acquiring SYNC
ON
ON
FLASH
OFF
From SYNC completed, receiving UCD to ranging
completed
ON
ON
ON
FLASH
During DHCP, configuration file download,
registration, and Baseline Privacy initialization:
DHCP status: 1 second ON and 1 second OFF,
TFTP status: 0.25 second ON and 0.25 second OFF
ON
ON
ON
ON
Operational (NACO=ON)
ON
FLASH
FLASH
OFF
Operational (NACO=OFF)
FLASH
FLASH
FLASH
FLASH
Wait registration with all DS and all US – Lights
Flash sequentially from the right to left Minimum
duration 3 seconds
OFF
From 1 to 4 DS, from 1 to 4 LEDs are ON
Channel
Bonding
Operation
MTA
initialization
CPE
Operation
SW Download
Operation
From 5 to 8 DS, From 1 to 4 LEDs are flashing
Duration 3 seconds
OFF
From 1 to 4 US, from 1 to 4 LEDs are ON.
FLASH
FLASH
FLASH
FLASH
Wait registration with all DS and all US – Lights
Flash sequentially from the left to right
ON
ON
ON
ON
FLASH
OFF
ON
ON
ON
ON
OFF
ON
ON
ON
ON
ON
ON
ON
OFF
ON
FLASH
OFF
ON
FLASH
OFF
ON
FLASH
OFF
ON
FLASH
OFF
ON
FLASH
ON
ON
Both Lines On‐Hook
FLASH
ON
Tel1 Off‐hook, Tel2 On‐hook
ON
MTA
Operation
Power on 0.25 sec
0.25 second
ON
DOCSIS
Start‐up
Operation
Description
ON
MTA DHCP
FLASH MTA SNMP/TFTP
RSIP for NCS/Register for SIP
No Ethernet / Wireless Link
Ethernet / Wireless Link
TX/RX Ethernet / Wireless Traffic

ON
ON
ON
FLASH
ON
FLASH
FLASH
ON
FLASH Tel1 On‐hook, Tel2 Off‐hook
FLASH Both Lines Off‐Hook
A software download and while updating the
FLASH memory
Table 1-1 LED behavior
Page 9 / 27
Rear Panel
Fig. 1-2 Rear Panel
Connector
Power Jack
Cable
Reset
Description
Connector for DC12V
Connector for the cable network
Ethernet
Phone1/ Phone2
Ethernet ports, RJ-45, 10/100/1000BaseT connector
RJ11 Phone Connectors
To restart the modem or press over 5 seconds can default
the modem.
Table 1-2 Rear Panel description
Side Panel for WPS
Fig. 1-3 Side Panel
WPS - Indicates the status of the WPS (Wi-Fi Protected SetupTM) functionality.
WPS button: Wi-Fi Protected SetupTM. This button can be used to:
Secure the connection with another device (PC for example) using WPS protocol. A long press on
the button allows you to enable the association of the modem with a PC or other equipment.
After link establish. A short press on the button, switch on/off the wireless traffic.
Page 10 / 27
Wall Mounting
This article will show the user through the process of wall-mounting the Wireless Voice Gateway
The Adapter has two wall-mount slots on its back panel.
Two screws are needed to mount the Adapter.
Fig. 1-4 Wall Mounting
To do this:
1.
Ensure that the wall you use is smooth, flat, dry and sturdy and use the 2 screw holes which
are 101.6 mm (4 inches) apart from each other.
2.
Fix the screws into wall, leaving their heads 3 mm (0.12 inch) clear of the wall surface.
3.
Remove any connections to the unit and locate it over the screw heads. When in line, gently
push the unit on to the wall and move it downwards to secure.
Page 11 / 27
Relationship among the Devices
This illustration shows a cable company that offers DOCSIS and PacketCable/Euro-PacketCable compliant
voice/data services.
Fig. 1-5 Connection overview
What the Modem Does
The Wireless Voice Gateway provides high-speed Internet access as well as cost-effective, toll-quality
telephone voice and fax/modem services over residential, commercial, and education subscribers on public
and private networks via an existing CATV infrastructure. It can inter-operate with the PacketCable
compliant head-end equipment and provide the IP-based voice communications. The IP traffic can transfer
between the Wireless Voice Gateway and DOCSIS compliant head-end equipment. The data security
secures upstream and downstream communications.
What the Modem Needs to Do Its Job
„ The Right Cable Company: Make sure your local cable company provides data services that use
cable TV industry-standard DOCSIS compliant and PacketCable/Euro-PacketCable compliant
technology.
„ The Internet/Telephony Service Provider (ISP/TSP): Your cable company provides you access to
an Internet Service Provider (ISP) and Telephony Service Provider (TSP). The ISP is your gateway
to the Internet and provides you with a pipeline to access Internet content on the World Wide Web
(WWW). The TSP provides you with telephony access to other modems or other telephony services
over the Public Switched Telephone Network (PSTN).
Check with your cable company to make sure you have everything you need to begin; they’ll know if you
need to install special software or re-configure your computer to make your cable internet service work for
you.
Page 12 / 27
Contact Your Local Cable Company
You will need to contact your cable company to establish an Internet account before you can use your
gateway. You should have the following information ready (which you will find on the sticker on the
gateway):
• The serial number
• The model number
• The Cable Modem (CM) Media Access Control (MAC) address
• The Terminal Adapter (EMTA) MAC address
• Security information: Service Set IDentifier (SSID), Encryption key / passphrase (WPA2-PSK by
default), channel number. Default values are indicated underneath the modem on the sticker.
Please check the following with the cable company
„ The cable service to your home supports DOCSIS compliant two-way modem access.
„ Your internet account has been set up. (The Media Terminal Adapter will provide data service if the
cable account is set up but no telephony service is available.)
„ You have a cable outlet near your PC and it is ready for Cable Modem service.
Note: It is important to supply power to the modem at all times. Keeping your modem plugged in will keep it
connected to the Internet. This means that it will always be ready whenever you need.
Important Information
Your cable company should always be consulted before installing a new cable outlet. Do not attempt any
rewiring without contacting your cable company first.
Please verify the following on the Wireless Voice Gateway
The Power LED should be lighted when plug-in the power supply.
Connecting the Wireless Voice Gateway to a Single Computer
This section of the manual explains how to connect your Wireless Voice Gateway to the Ethernet port on
your computer and install the necessary software. Please refer to Figure 1-5 to help you connect your Digital
Cable Modem for the best possible connection.
Page 13 / 27
Attaching the Cable TV Wire to the Wireless Voice Gateway
1.
Locate the Cable TV wire. You may find it one of three ways:
a.
Connected directly to a TV, a Cable TV converter box, or VCR. The line will be connected to the
jack, which should be labeled either IN, CABLE IN, CATV, CATV IN, etc.
b.
Connected to a wall-mounted cable outlet.
c.
Coming out from under a baseboard heater or other location. See Figure 1-5 for the wiring
example.
Notes: For optimum performance, be sure to connect your
Wireless Voice Gateway to the first point the cable enters your
home. The splitter must be rated for at least 1GHz.
Fig. 1-6 Basic Home Wiring
Page 14 / 27
Installation procedure for connecting to the Ethernet interface
Follow these steps for proper installation. Plug the coaxial cable to the cable wall outlet and the other end to
the modem connector labeled "CABLE".
Note: To ensure a fast registration of the modem, the coaxial cable must be connected to the modem
before it is powered on.
Plug the power supply into the socket of the cable modem and two-pin on the adatper plug into the AC outlet.
Note: Only use the power supply that comes with the modem. Using another power supply can cause
damage to the product, and will void the warranty.
Connect an Ethernet cable (direct connection, see below) to the Ethernet port at the back of the computer,
and the other end to the ETHERNET port on the rear panel of the cable modem. The modem will seek the
appropriate cable signal on the cable television network and go through the initial registration process on its
own. The modem is ready for data transfer after the green LED "ONLINE" is lit continuously.
Note: the button "reset" at the back of the modem is used primarily for maintenance.
Fig. 1-7 Connect to the Modem
Page 15 / 27
Connecting More Than one Computer to the Wireless Voice Gateway
If you need to connect more than two computers or if you need to connect two computers, you’ll need the
following additional equipment (if supported by your cable operator):
• Crossover-wired, or “null,” category 5 Ethernet cable for the cable modem to be connected to the
hub
• 10/100/1000BaseT Hub or Switch
• Straight through, or standard, category 5 Ethernet cable (one for each computer to be connected)
If you have a hub with an uplink port a straight through cable can be used in combination with that port in
lieu of the crossover cable.
An uplink port has a small switch on it to change the polarity of the connection. It can accept either a
crossover or a straight cable, depending on the setting.
Fig. 1-8 Connect to two more computer
Page 16 / 27
Telephone or Fax Connection
When properly connected, most telephony devices can be used with the Wireless Voice Gateway just as with
a conventional telephone service. To make a normal telephone call, pick up the handset; listen for a dial tone,
then dial the desired number. For services such as call waiting, use the hook switch (or FLASH button) to
change calls. The following procedures describe some of the possible connection schemes for using
telephony devices with the Wireless Voice Gateway.
1. Connect a standard phone line cord directly from the phone (fax machine, answering machine, caller ID
box, etc.) to one of the LINE jacks on the Wireless Voice Gateway.
2. If there is a phone line in your home which is NOT connected to another telephone service provider,
connect a standard phone line cord from a jack on this line to one of the LINE jacks of the Wireless
Voice Gateway. Connect a standard phone line cord directly from the phone (fax machine, answering
machine, caller ID box, etc.) to one of the other jacks in the house that uses that line.
3. If you have a multi-line telephone, connect a standard phone line cord (not an RJ-14 type line cord) from
the phone to the LINE jacks on the Wireless Voice Gateway. (Other phones can be added to each line by
using standard phone line splitters.)
Page 17 / 27
CHAPTER 2: WEB CONFIGURATION
To make sure that you can access the Internet successfully, please check the following first.
1.
Make sure the connection (through Ethernet) between the Wireless Voice Gateway and your computer
is OK.
2.
Make sure the TCP/IP protocol is set properly.
3.
Subscribe to a Cable Company.
Accessing the Web Configuration
The Wireless Voice Gateway offers local management capability through a built-in HTTP server and a
number of diagnostic and configuration web pages. You can configure the settings on the web page and
apply them to the device.
Once your host PC is properly configured; please proceed as follows:
1.
Start your web browser and type the private IP address of the Wireless Voice Gateway on the
URL field: 192.168.0.1, the main page will appear.
Outline of Web Manager
The main screen will be shown as below.
Fig. 2-1 Outline of Web Manager
Page 18 / 27
z
Main Menu: the hyperlinks on the top of the page, including Gateway and several sub-menu items
Sub Menu: under the main menu, sub menu use to enter each function, e.g., Status
Title: the sidebar on the left side of the page indicates the title of this management interface, e.g.,
Software in this example
Main Window: the current workspace of the web management, containing configuration or status
information
For easy navigation, the pages are organized in groups with group in names main menu. Individual page
names within each group are provided in the sub menu and sidebar. So to navigate to a page, click the group
hyperlink at the top, then the sub menu for the function, finally choose the title on the sidebar.
Your cable company may not support the reporting of some items of information listed on your gateway’s
internal web pages. In such cases, the information field appears blank. This is normal.
Page 19 / 27
Gateway – Status Web Page Group
1. Software
The information section shows the hardware and software information about your gateway.
The status section of this page shows how long your gateway has operated since last time being powered up,
and some key information the Cable Modem received during the initialization process with your cable
company. If Network Access shows “Allowed,” then your cable company has configured your gateway to
have Internet connectivity. If not, you may not have Internet access, and should contact your cable company
to resolve this.
Fig.2-2 Gateway\Status\Software
Page 20 / 27
2. Connection
This page reports current connection status containing startup procedures, downstream and upstream status,
CM online information, and so on. The information can be useful to your cable company’s support
technician if you’re having problems.
Fig. 2-3 Gateway\Status\Connection
Page 21 / 27
CHAPTER 3: ADDITIONAL INFORMATION
Frequently Asked Questions
Q. What if I don’t subscribe to cable TV?
A. If cable TV is available in your area, data and voice service may be made available with or without cable
TV service. Contact your local cable company for complete information on cable services, including
high-speed internet access.
Q. How do I get the system installed?
A. Professional installation from your cable provider is strongly recommended. They will ensure proper
cable connection to the modem and your computer. However, your retailer may have offered a self
installation kit, including the necessary software to communicate with your cable ISP.
Q. Once my Wireless Voice Gateway is connected, how do I get access to the Internet?
A. Your local cable company provides your internet service*, offering a wide range of services including
email, chat, and news and information services, and a connection to the World Wide Web.
Q. It seems that the wireless network is not working
A. Check the Wireless LED on the front panel. If it is no lighted, press on the WPS button shortly, less than
1 second, on the side of the modem, and then check again the Wireless LED. If it is lighted, then the
Wireless transmission is enabled.
Q. Can I watch TV, surf the Internet, and talk to my friends through the Wireless Voice Gateway at the
same time?
A. Absolutely!
Q. What do you mean by “Broadband?”
A. Simply put, it means you’ll be getting information through a “bigger pipe,” with more bandwidth, than a
standard phone line can offer. A wider, “broader” band means more information, more quickly.
Q. What is DOCSIS and what does it mean?
A. “Data over Cable Service Interface Specifications” is the industry standard that most cable companies are
adopting as they upgrade their systems. Should you ever decide to move, the Wireless Voice Gateway
will work with all upgraded cable systems that are DOCSIS-compliant.
Q. What is PacketCable and what does it mean?
A. PacketCable is the industry standard for telephony services that most cable companies are adopting as
they upgrade their systems. Should you ever decide to move, the Wireless Voice Gateway will work with
all upgraded cable systems that are PacketCable compliant.
Q. What is Xpress Technology and what does it mean?
A. It is one of the popular performance-enhancing WiFi technologies, designed to improve wireless network
efficiency and boost throughput. It is more efficient in mixed environments, and it can work with
802.11a/b/g networks. When Xpress is turned on, aggregate throughput (the sum of the individual
throughput speeds of each client on the network) can improve by up to 27% in 802.11g-only networks,
and up to 75% in mixed networks comprised of 802.11g and 802.11b standard equipment. The
Page 22 / 27
technology achieves higher throughput by re-packaging data, reducing the number of overhead control
packets, so that more useful data can be sent during a given amount of time.
* Monthly subscription fee applies.
** Additional equipment required. Contact your cable company and ISP for any restrictions or additional fees.
Page 23 / 27
General Troubleshooting
You can correct most problems you have with your product by consulting the troubleshooting list that
follows.
I can’t access the internet.
Check all of the connections to your Wireless Voice Gateway.
Your Ethernet card may not be working. Check each product’s documentation for more information.
The Network Properties of your operating system may not be installed correctly or the settings may be
incorrect. Check with your ISP or cable company.
I can’t get the modem to establish an Ethernet connection.
Even new computers don’t always have Ethernet capabilities – be sure to verify that your computer has
a properly installed Ethernet card and the driver software to support it.
Check to see that you are using the right type of Ethernet cable.
The modem won’t register a cable connection.
If the modem is in Initialization Mode, the INTERNET light will be flashing. Call your Cable Company
if it has not completed this 5-step process within 30 minutes, and note which step it is getting stuck on.
The modem should work with a standard RG-6 coaxial cable, but if you’re using a cable other than the
one your Cable Company recommends, or if the terminal connections are loose, it may not work. Check
with your Cable Company to determine whether you’re using the correct cable.
If you subscribe to video service over cable, the cable signal may not be reaching the modem. Confirm
that good quality cable television pictures are available to the coaxial connector you are using by
connecting a television to it. If your cable outlet is “dead”, call your Cable Company.
Verify that the Cable Modem service is DOCSIS compliant and PacketCable compliant by calling your
cable provider.
I don’t hear a dial tone when I use a telephone.
z Telephone service is not activated. If the rightmost light on the Wireless Voice Gateway stays on while
others flash, check with your TSP or cable company. If the Wireless Voice Gateway is connected to
existing house telephone wiring, make sure that another telephone service is not connected. The other
service can normally be disconnected at the Network Interface Device located on the outside of the
house.
If using the second line on a two-line telephone, use a 2-line to 1-line adapter cable.
For more Usage and Troubleshooting Tips use the web site links provided on the CD-ROM:
www.technicolor.com
Page 24 / 27
Service Information
If you purchased or leased your Wireless Voice Gateway directly from your cable company, then warranty
service for the Digital Cable Modem may be provided through your cable provider or its authorized
representative. For information on 1) Ordering Service, 2) Obtaining Customer Support, or 3) Additional
Service Information, please contact your cable company. If you purchased your Wireless Voice Gateway
from a retailer, see the enclosed warranty card.
Page 25 / 27
Glossary
10/100/1000 BaseT – Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN
(Local Area Network). “10/100/1000” indicates speed (10/100/1000 BaseT), “Base” refers to baseband
technology, and “T” means twisted pair cable.
Authentication - The process of verifying the identity of an entity on a network.
DHCP (Dynamic Host Control Protocol) – A protocol which allows a server to dynamically assign IP
addresses to workstations on the fly.
Ethernet adapters – A plug-in circuit board installed in an expansion slot of a personal computer. The
Ethernet card (sometimes called a Network Interface Card , network adapter or NIC) takes parallel data from
the computer, converts it to serial data, puts it into a packet format, and sends it over the 10/100/1000 BaseT
LAN cable.
DOCSIS (Data Over Cable Service Interface Specifications) – A project with the objective of developing
a set of necessary specifications and operations support interface specifications for Cable Modems and
associated equipment.
F Connector – A type of coaxial connector, labeled CABLE IN on the rear of the Wireless Voice Gateway
that connects the modem to the cable system.
HTTP (HyperText Transfer Protocol) – Invisible to the user, HTTP is used by servers and clients to
communicate and display information on a client browser.
Hub – A device used to connect multiple computers to the Wireless Voice Gateway.
IP Address – A unique, 32-bit address assigned to every device in a network. An IP (Internet Protocol)
address has two parts: a network address and a host address. This modem receives a new IP address from
your cable operator via DHCP each time it goes through Initialization Mode.
Key exchange - The swapping of mathematical values between entities on a network in order to allow
encrypted communication between them.
MAC Address – The permanent “identity” for a device programmed into the Media Access Control layer in
the network architecture during the modem’s manufacture.
NID - Network Interface Device, the interconnection between the internal house telephone wiring and a
conventional telephone service provider’s equipment. These wiring connections are normally housed in a
small plastic box located on an outer wall of the house. It is the legal demarcation between the subscriber’s
property and the service provider’s property.
PacketCable – A project with the objective of developing a set of necessary telephony specifications and
operations support interface specifications for Wireless Voice Gateways and associated equipment used over
the DOCSIS based cable network.
PSTN (Public Switched Telephone Network) – The worldwide voice telephone network which provides
dial tone, ringing, full-duplex voice band audio and optional services using standard telephones.
Provisioning - The process of enabling the Media Terminal Adapter (MTA) to register and provide services
over the network.
Page 26 / 27
TCP/IP (Transmission Control Protocol/Internet Protocol) – A networking protocol that provides
communication across interconnected networks, between computers with diverse hardware architectures and
various operating systems.
TFTP - Trivial File Transfer Protocol, the system by which the Media Terminal Adapter’s configuration
data file is downloaded.
TSP - Telephony Service Provider, an organization that provides telephone services such as dial tone, local
service, long distance, billing and records, and maintenance.
Universal Serial Bus (USB) – USB is a “plug-and-play” interface between a computer and add-on devices,
such as a Wireless Voice Gateway.
Xpress Technology - One of the popular performance-enhancing WiFi technologies, designed to improve
wireless network efficiency and boost throughput. It is more efficient in mixed environments, and it can
work with 802.11a/b/g networks.
TECHNICOLOR Inc.
101 W. 103rd St., INH700 Indianapolis, IN. 46290 USA
Tel: +1 (317) 587-3000 - Fax: +1 (317) 587-6763
www.technicolor.com
Page 27 / 27
Federal Communication Commission Interference Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one of the
following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the
party responsible for compliance could void the user's authority to operate this
equipment.
This transmitter must not be co-located or operating in conjunction with any
other antenna or transmitter.
Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated
with minimum distance 20cm between the radiator & your body.
Note: The country code selection is for non-US model only and is not
available to all US model. Per FCC regulation, all WiFi product marketed in
US must fixed to US operation channels only.

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