Avaya Canada IP1150E Bluetooth IP Phone User Manual Nortel IP Phone 1140E User Guide CS 1000

Avaya Canada Corporation Bluetooth IP Phone Nortel IP Phone 1140E User Guide CS 1000

Manual

Nortel Communication Server 1000

Nortel IP Phone 1150E

User Guide

Title page

Revision history

November 2005

Standard 1.01. This document is issued to support

Nortel Communication Server 1000 Release 4.5 software.

Revision history

Contents

About the Nortel IP Phone 1150E . . . . . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 21

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Entering text using the telephone dialpad . . . . . . . . . . . . . . . 25

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 26

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 26

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 29

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Connecting the components of the phone . . . . . . . . . . . . . . . 30

Connecting a Bluetooth headset . . . . . . . . . . . . . . . . . . . . . . 35

Interaction between Bluetooth headset and wired headset . . 35

Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 37

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 39

To use the Telephone Options menu: . . . . . . . . . . . . . . . 40

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 41

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Selecting date and time format . . . . . . . . . . . . . . . . . . . . 43

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 44

Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 44

Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 45

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Contents

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 46

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 52

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 52

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 53

Configuring the name display format . . . . . . . . . . . . . . . . 55

Using the call indication light . . . . . . . . . . . . . . . . . . . . . . 56

Selecting a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Call Center Agent/Supervisor Features . . . . . . . . . . . . . . . 57

Headset interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Agent login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Correct errors during the login procedure . . . . . . . . . . . . . . . . 60

Default login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Agent logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Call Center Agent features . . . . . . . . . . . . . . . . . . . . . . . . . 63

Use Activity Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Answering Call Center calls . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Call Forcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Use the Emergency Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Use Not Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Activate Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Answer or make non-ACD calls . . . . . . . . . . . . . . . . . . . . . . . 67

Contact your supervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Use Walkaway and Return from Walkaway . . . . . . . . . . . . . . 69

Call Center Supervisor features . . . . . . . . . . . . . . . . . . . . . 71

Agent Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Answer Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Answer Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Contents

Call Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Use the Supervisor Observe and Supervisor Headset Jack . 73

Observe Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Interflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Viewing queue status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

The ACD Calls Waiting status indicator . . . . . . . . . . . . . . . . . 77

Display Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Display agent status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Your telephone’s non-ACD call features . . . . . . . . . . . . . . 81

Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Use the Predial feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Auto Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Redial last number called . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Use Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Make a System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Use Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Make an Intercom call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Answer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Use Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Use Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Use Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Calling Party Number/Charge Account . . . . . . . . . . . . . . . . . . 95

Display incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Contents

Trace a Malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Additional Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Use the buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Call Page to make an announcement . . . . . . . . . . . . . . . . . . 99

Charge or Force Charge a call . . . . . . . . . . . . . . . . . . . . . . . 100

Enhanced Override Feature . . . . . . . . . . . . . . . . . . . . . . . . . 103

Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Override Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Privacy Release Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Radio Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Use the Voice Messaging control screens . . . . . . . . . . . . . . 109

Activate Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . 111

Activate Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Use Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Forward calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Forward internal calls only . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Use Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Secure your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Set up a Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Join a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Selectable Conferee Display and Disconnect . . . . . . . . . . . 121

Use Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 125

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 125

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Contents

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 133

Using Virtual Office on your Remote telephone . . . . . . . 134

Using Virtual Office on your Office telephone . . . . . . . . 136

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 138

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 139

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 141

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 142

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 142

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 143

Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Accessories for the IP Phone 1150E . . . . . . . . . . . . . . . . 147

Accessory Connection Module (ACM) . . . . . . . . . . . . . . . . . 147

Additional Key Caps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Analog Terminal Adapter (ATA) . . . . . . . . . . . . . . . . . . . . . . 147

Computer Telephony Integration Adapter (CTIA) . . . . . . . . . 147

Display-based Expansion Module . . . . . . . . . . . . . . . . . . . . 148

External Alerter and Recorder Interface . . . . . . . . . . . . . . . . 148

Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Key-based Expansion Module . . . . . . . . . . . . . . . . . . . . . . . 149

Personal Directory PC Utility . . . . . . . . . . . . . . . . . . . . . . . . 149

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Regulatory and safety information . . . . . . . . . . . . . . . . . . 155

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Contents

About the Nortel IP Phone 1150E

Author’s note:

This document utilizes the User Guide from the 1140E as its

basis. The 1150E appears to have similar features to the 3905. When

reviewing this document, please note where functionality follows the 1140E or

the 3905, or neither.

The Nortel IP Phone 1150E provides easy access to a wide range of

business features. Your network administrator assigns features to your

feature keys and provides you with passwords and other codes as

required. The CS 1000 system automatically controls incoming call

routing to answering positions, and can provide music or recorded

announcements to waiting callers.

In this document, Call Center telephone and Automatic Call Distribution

telephone (ACD) are interchangeable terms for the 1150E.

Note: In this guide, user-defined feature key labels appear beside the

keys, and soft key labels appear directly above the keys. Figure 1

shows user-defined feature keys and soft keys.

Figure 1: User-defined feature keys and soft keys

About the Nortel IP Phone 1150E

Basic features

The IP Phone 1150E supports the following features:

• six user-defined feature keys with labels and indicators

• four soft keys

Note: Some IP Phone 1150E phones are not configured to support

soft key functionality. Consult your system administrator.

• graphical, high-resolution LCD display, backlit, with adjustable

contrast

• high-quality speaker phone

• volume control keys for adjusting ringer, speaker, handset, and

headset volume

• six specialized feature keys:

—Quit

— Directory

— Message/Inbox

— Shift/Outbox

— Services

—Copy

• ten call-processing fixed keys:

—Mute

—Release

— Talk/Listen

— Expand

—Hold

— Emergency

— Supervisor

—Make Busy

— Not Ready

— In Calls

About the Nortel IP Phone 1150E

• gigabit Ethernet ports

• built-in gigabit Ethernet switch for shared PC access

• headset jack with an On/Off key

• USB port to support a keyboard or mouse

Note: Powered downstream 1.1-compliant USB hubs are supported,

including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

• automatic network configuration

• hearing aid compatibility

• wireless headset support using a Bluetooth® 1.2-compliant Audio

Gateway (Headset Profile, Bluetooth Power Class 2)

About the Nortel IP Phone 1150E

Figure 2 shows the IP Phone 1150E.

Figure 2: IP Phone 1150E

Telephone controls

Note: In some geographic regions, the Nortel IP Phone 1150E is

offered with key caps that have English text labels. Text in

About the Nortel IP Phone 1150E

parentheses indicates labels appearing on the key caps, for example,

(Services).

Soft keys are located below the display

area. The LCD label above each key

changes based on the active feature.

When a triangle appears before a soft key

label, the feature is active.

Press the More.. key to access the next

layer of soft keys (self-labeled).

The keys on either side of the LCD display

area are user-defined feature keys, with

labels on the LCD. These keys also function

as line (DN) keys.

A steady LCD light beside a line (DN) key

indicates that the line is active. A flashing

LCD light indicates the line is on hold or the

feature is being programmed.

A steady LCD light beside a feature key

indicates that the feature is active. A flashing

LCD light indicates that the feature is being

programmed.

Use the Volume control buttons to adjust

the volume of the ringer, handset, headset,

speaker, and the Handsfree feature. Press

the top button to increase the volume, and

press the bottom button to decrease the

volume.

Fwd

More..

AutoAns Z

(Volume +)

(Volume -)

About the Nortel IP Phone 1150E

Press the Mute key to listen to the receiving

party without transmitting. Press the Mute

key again to return to two-way conversation.

The Mute key applies to handsfree, handset,

and headset microphones.

Note: The Mute LED indicator, located

on the Mute key, flashes to indicate that

the microphone is muted.

Use the Navigation keys to scroll through

menus and lists appearing on the LCD

display screen. The outer part of this key

cluster rocks for up, down, left, and right

movements.

Use the Send/Enter key, at the center of the

Navigation key cluster, to confirm menu

selections.

Note: In most menus, you can use the

Send/Enter key instead of the Select

soft key.

Press the Hold key to put an active call on

hold. Tap the flashing line (DN) soft key to

return to the caller on hold.

Use the Expand key to access external

server applications

Use the Release key to terminate an active

call.

About the Nortel IP Phone 1150E

When a message is waiting, the orange

Visual Alerter/Message Waiting

indicator flashes. Also, this indicator flashes

when the set ringer is on.

When a data-related message, such as an

instant message, is received, the blue

Feature Status Lamp flashes. Also, this

indicator flashes when a contact has come

online.

Note: This function requires server

support and, therefore, is not available

on all phones; consult your

administrator.

Press the Copy Key to copy entries to your

Personal Directory from other lists, such as

the Caller List, Redial List, and Corporate

Directory.

About the Nortel IP Phone 1150E

Press the Services key and use the

navigation keys to access the following

items:

• Telephone Options:

— Volume adjustment

— Contrast adjustment

— Language

— Date/Time

— Display diagnostics

— Local Dialpad Tone

— Set Info

— Diagnostics

— Call Log Options

— Ring type

— Call Timer

— On hook default path

— Change Feature Key Label

— Name Display Format

About the Nortel IP Phone 1150E

(continued)

• Password Admin:

— Station Control Password

Note: The Password Admin menu is

not available on all IP Phone 1150E

phones. Consult your system

administrator.

• Display Network Diagnostics Utilities

Note: Only your system administrator

or service provider can use Display

Network Diagnostics Utilities to perform

Internet diagnostics.

• Virtual Office Login and Virtual Office

Logout (if Virtual Office is configured)

• Test Local Mode and Resume Local

Mode (if Media Gateway 1000B is

configured)

Press the Services key to exit from any

menu or menu item.

Press the Services key twice to access the

Local Tools menu, and use the navigation

keys to access the following items:

• 1. Preferences

• 2. Local Diagnostics

• 3. Network Configuration

•4. Lock Menu

Press the Services key to exit from any

menu or menu item.

Note: Your system administrator can

establish a password for the Local Tools

menu. If you attempt to access the Local

Tools menu and a dialog box appears

prompting you for a password, contact

your system administrator.

About the Nortel IP Phone 1150E

Press the Cancel key to exit an active menu

or dialog. Pressing the Cancel key does not

affect the status of active calls.

Press the Shift/Outbox key to toggle

between two feature key pages and to

access an additional six lines/features.

Press the Message/Inbox key to access

your voice mailbox.

Note: This function is not available on all

phones; consult your system

administrator.

Press the Directory key to access directory

services.

Press the Supervisor key to open a direct

line from the agent telephone to the

supervisor.

Press the Make Busy key to log out of the

ACD queue and agent position.

Press the In-Calls key to answer incoming

ACD calls.

Press the Not Ready key to exit the ACD

queue without logging out.

About the Nortel IP Phone 1150E

Telephone display

Your IP Phone 1150E has three display areas:

• The upper display area provides line and feature key status.

• The middle display area contains single-line information for items

such as caller number, caller name, feature prompt strings, user-

entered digits, date and time information, and telephone information.

• The lower display area provides feature soft key label information.

Figure 3 shows an LCD screen.

Figure 3: IP Phone 1150E LCD screen

Call features and Flexible Feature Codes

Some features are not available on all telephones. Call features and

Flexible Feature Codes (FFC) must be assigned to your telephone

and supported by system software. Contact your system

administrator to configure these features and codes on your

telephone.

About the Nortel IP Phone 1150E

Security features

Your Station Control Password (SCPW) enables the following security

features:

• Electronic Lock to prevent others from making calls from your

telephone

• password-protected telephone features (for example, Personal

Directory, Redial List, and Callers List)

Your system administrator defines your initial SCPW. Contact your

system administrator for detailed information.

To change your SCPW:

1. Press the Services key.

2. Press the Up/Down keys to scroll and

highlight Password Admin.

3. Press the Enter key.

4. Use the dialpad to enter your password

at the prompt.

5. Press the Up/Down keys to scroll and

highlight New Password.

6. Press the Enter key.

About the Nortel IP Phone 1150E

Note: The default configuration for Password Protection is off.

To turn Password Protection on or off:

7. Use the dialpad to enter the new

password.

8. Press the Select soft key to accept the

new password.

Note: If you are locked out of your

IP Phone 1150E, or if you forget your

SCPW, contact your system

administrator.

1. Press the Directory key.

2. Press the Up/Down navigation keys to

scroll and highlight Change Protection

Mode.

3. Use the dialpad to enter your password

(if Password Protection is enabled).

4. Press the Enter soft key.

5. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Enable Password Protection

— Disable Password Protection

Select

Enter

About the Nortel IP Phone 1150E

6. Choose one of the following soft keys:

—Yes to accept the selection

—No to return to the Directory menu

7. Press the Done soft key.

Yes No

Done

Entering and editing text

You can enter and edit text on your IP Phone 1150E using the following

methods:

• “Entering text using the telephone dialpad” on page 25

• “Entering text using the USB keyboard” on page 26

• “Editing text using the soft keys” on page 26

The use of any of these methods for text entry or editing depends on the

application. Table 1 shows the applications and input devices that you

can use for text entry.

Entering text using the telephone dialpad

You can use the dialpad to enter text when you use features such as

Personal Directory, Redial List, and Callers List. Use the dialpad in

conjunction with the soft keys.

For example, if you want to enter the letter A, press the number 2

key once. If you want to enter the letter C, press the number 2 key

three times.

Note: No letters are associated with the number 1 or the 0 keys.

Table 1: Application text entry

For: Use:

Call Server-related applications

(for example, changing feature

key labels, adding personal

directory entries, or dialing)

Dialpad

USB keyboard for numeric

entries only

Graphical applications USB keyboard

Local Tools menu USB keyboard

Dialpad for numeric entries

Entering and editing text

Entering text using the USB keyboard

Author’s note:

Is there support for a USB keyboard on the 1150E?

You can use the USB keyboard, when connected, to enter text in the tools

and graphical applications.

For number entry in telephone applications (for example, when dialing),

you can use the keyboard to enter digits (0–9), as well as * and #. Other

characters are ignored.

When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and

f8) to control the telephone. Table 2 shows the function keys and their

associated action during telephone calls.

Editing text using the soft keys

You can use soft keys to edit text when you use features such as

Personal Directory, Redial List, and Callers List. Use the soft keys in

conjunction with the dialpad.

Table 2: USB keyboard function keys during telephone calls

Function key Action

f1 Go to Handsfree mode

f2 Go to Headset mode

f3 Place the current call on hold

f4 Mute the current call

f5 Volume up

f6 Volume down

f7 Copy

f8 Quit

Entering and editing text

To edit an entry in your Personal Directory, press the Directory key, and

select the desired entry from your Personal Directory.

Author’s note:

Verify the following “edit text with soft keys” procedure.

To edit text with the soft keys:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to

perform.

4. If the character you want is not visible, press the More.. soft key to

access the next layer of soft keys.

5. To add non-alphanumeric symbols, press the Symbol soft key, and

perform the following:

a. Press the Up navigation key to access the symbols.

b. Press the Left/Right navigation keys to move to a specific

symbol.

c. Press the Choose soft key to select a symbol.

6. Press the Next soft key to submit your changes.

When you are editing text using the soft keys, various commands are

available on the soft keys to help you, as described in Table 3.

Table 3: Editing soft key description (Part 1 of 2)

Soft key Description

Cancel Cancel an action.

Choose Select a non-alphanumeric symbol (available

only after the Symbol soft key is selected).

Clear Clear the input field.

Case Switch the next character to either uppercase or

lowercase.

Delete Backspace one character.

Done/Select/Enter Varies, depending on the state of your phone.

Entering and editing text

More.. Access additional soft keys.

Table 3: Editing soft key description (Part 2 of 2)

Soft key Description

Connecting the components

Figure 4 shows connections on the IP Phone 1150E.

Author’s note:

New graphics needed to show the connectors for the 1150E.

Figure 4: IP Phone 1150E connections

WARNING *Ensure that the protective rubber cap on

the Expansion Module port is in place when the port is

not in use. Connecting anything other than the proper

Expansion Module connector to this port can cause

damage to the phone.

Expansion Module

Connector PC Ethernet port

LAN Ethernet port

Link lamp

Tilt lever

USB Connector AC Adapter jack

Headset jack

Handset jack

Connecting the components

Before you begin

Connecting the components of the phone

Author’s note:

The above warning needs to be updated because the 1150E is

a different form factor than the 1140E. The description for connecting the

components needs to be modified for the 1150E. This will include new graphics.

1. Remove the stand cover. Pull upward on the center catch as

indicated in Figure 5, and remove the stand cover. The cable routing

tracks are now accessible.

CAUTION

Damage to Equipment

Do not plug your IP Phone 1150E into a

regular telephone jack. This results in severe

damage to the IP Phone. Consult your system

administrator to ensure that you plug your

telephone into a 10/100BaseT Ethernet jack.

CAUTION

Your IP Phone 1150E is designed for use in an

indoor environment only.

WARNING Your IP Phone 1150E is shipped with the

base locked in position. To avoid damaging your phone,

press the wall-mount lever, located just under the

Handsfree key as indicated in Figure 7 on page 34, to

release the base and pull it away from the phone.

Connecting the components

Figure 5: Remove the stand cover

2. Connect the AC power adapter (optional). Connect the adapter to the

AC adapter jack in the bottom of the phone. Form a small bend in the

cable, and then thread the adapter cord through the channels in the

stand.

Warning: Use your IP Phone 1150E with the approved Nortel AC

Adapter (model #N0023000) for this model of phone only.

Note 1: Your IP Phone 1150E supports both AC power and Power

over Ethernet options, including IEEE 802.3af standard power. To

use local AC power, the optional AC adapter can be ordered

separately. To use Power over Ethernet, where power is delivered

Tilt Lever

Button

Center

Catch

Handset

cord exit

Connecting the components

over the CAT-5 cable, the LAN must support Power over Ethernet,

and an AC adapter is not required.

Note 2: You must use CAT-5e (or later) cables if you want to use

gigabit Ethernet.

3. Install the handset. Connect the end of the handset cable with the

short straight section into the handset. Connect the end of the

handset cable with the long straight section to the back of the phone,

using the RJ-9 handset jack marked with the symbol +. Form a small

bend in the cable, and then thread the handset cord through the

channels in the stand so that it exits behind the handset on the right

side, in the Handset cord exit in the stand base marked with the

symbol +, as shown in Figure 5.

4. Install the headset (optional). If you are installing a headset, plug the

connector into the RJ-9 headset jack marked with the symbol ) on

the back of the phone, and thread the headset cord along with the

handset cord through the channels in the stand, so that the headset

cord exits the channel marked with the symbol ).

5. Install the Ethernet cable. Connect one end of the supplied Ethernet

cable to the back of your phone using the RJ-45 connector marked

with the symbol %, and thread the network cable through the channel

marked with the symbol %.

6. Install the Ethernet cable connecting the PC to the phone (optional). If

you are connecting your PC Ethernet through the phone, connect one

end of the PC Ethernet cable to your phone using the RJ-45

connector marked with the symbol (, and thread it through the

channel marked with the symbol (. Connect the other end to the

LAN connector on the back of your PC.

7. Install additional cables. If applicable, plug in optional USB devices.

Connect the Ethernet cable to the LAN Ethernet connection. If you

are using an AC power adapter, plug the adapter into an AC outlet.

Connecting the components

Figure 6: Cable routing tracks and mounting holes

8. Wall-mount your phone (optional). Your IP Phone 1150E can be

mounted either by: (method A) using the mounting holes on the

bottom of the phone stand, or (method B) using a traditional-style

wall-mount box with RJ-45 connector and 15-cm (6-inch) RJ-45 cord

(not provided).

Complete steps 1-7, as needed, before you wall-mount your phone:

Method A: Press the wall-mount lever, and pull the phone away from

the stand, as shown in Figure 5.Using the stand cover (the part you

removed in step 1), mark the wall-mount holes by pressing the bottom

of the stand cover firmly against the wall in the location where you

wish to install the phone. Four small pins on the bottom of the stand

cover make marks on the wall. Use the marks as a guideline for

installing the wall-mount screws (not provided). Install the screws so

that they protrude 3 mm (1/8 inch) from the wall, and then install the

phone stand mounting holes over the screw heads as indicated in

Figure 4 (Method A),. You may need to remove the phone from the

wall to adjust the lower screws. When the lower screws are snug,

Method A

Method B

Connecting the components

install the phone on the mounting screws, and then tighten the top

screws.

Figure 7: Rotate the phone into the wall mount position.

Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand

over the mounting rivets, and slide the phone down the wall so that

the rivets fit into the slots on the stand, indicated in Figure 6 on

page 33 (Method B).

9. Replace the stand cover. Ensure that all cables are neatly routed and

press the stand cover into place until you hear a click

10. Put the phone in the wall-mount position (optional). If you wall-

mounted your phone, put it in the wall-mount position by holding the

Tilt Lever and pressing the phone towards the base until the phone is

parallel with the base. Release the Tilt Lever and continue to push the

phone towards the base until you hear an audible click. Ensure the

phone is securely locked in position.

Wall-mount leverTilt lever

Connecting the components

Connecting a Bluetooth headset

Your IP Phone 1150E is equipped with a Bluetooth radio system to

support Bluetooth headsets. Before you can use a Bluetooth headset with

your phone, you must pair the two devices.

Pair the Bluetooth headset with your phone by selecting the pairing

function in the phone Tools Menu, while pressing the Connect button on

the headset. You can also unpair your headset from your phone.

Author’s note:

The proceeding section describing the pairing of a Bluetooth

Headset needs to be clarified; what is the procedure for pairing / unpairing

the headset? Follow up with Charles.

Interaction between Bluetooth headset and

wired headset

If you also connect a wired headset, the Bluetooth headset interacts with

the wired headset as follows:

• If no Bluetooth headset is paired, the wired headset works as normal.

Likewise, if a Bluetooth headset is paired with the set, but is not in

range, the wired headset works as normal.

• If a Bluetooth headset is paired, it always takes precedence over the

wired headset,

— The Bluetooth headset can work only if it is within range of the

phone. When the Bluetooth headset is in connecting range, the

Headset key controls the Bluetooth headset, whether a wired

headset is attached.

— If a Bluetooth headset moves into connecting range, one of the

following occurs:

- If a wired headset is not attached, the phone reports headset

attached.

- If a wired headset is already present, no headset attached

message is sent.

— If a Bluetooth headset moves out of connecting range

- If a wire headset is not attached, the phone reports headset

disconnected.

Connecting the components

- If a wired headset is present, no headset disconnected

message is sent.

Configuring Telephone Options

The Nortel IP Phone 1150E allows you to customize certain

characteristics of your phone. Screen prompts take you step-by-step

through procedures and keep you informed on the status of the following

settings: Language, Change feature key label, Screen contrast, Volume

adjustment, Ring type, Call log options, Preferred name match, Area code

set-up, Call timer enable, Date/time format, Key click enable, Headset

type, and Display diagnostics.

The Nortel IP Phone 1150E Services menu lists the following submenus:

•The Telephone Options menu enables you or your system

administrator to configure telephone preferences. The Telephone

Options menu offers the options shown in Figure 8.

•The Password Admin menu enables you or your system

administrator to change the Station Control Password (SCPW).

•The Virtual Office Login and Test Local Mode (for branch office)

menus are listed when an IP Phone 1150E Class of Service is

configured for Virtual Office and branch office. (For more information,

see XREF to Using Virtual Office here).

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus are not available on all IP Phone 1150E phones.

Consult your system administrator.

Figure 8: Telephone Options menu

Contrast adjustment

Volume adjustment

Language

Call Log Options

Call Timer

Ring type

Date/Time

Diagnostics

On hook default path

Local Dialpad Tone Change Feature Key Label

Set Info

Display diagnostics

Configuring Telephone Options

Note: When an option has a sublist, an ellipsis (...) appears after the

option.

Configuring Telephone Options

Using the Telephone Options menu

Use the Telephone Options menu to access the following:

• “Adjusting the volume” on page 40

• “Adjusting the display screen contrast” on page 41

• “Selecting a language” on page 42

• “Selecting date and time format” on page 43

• “Accessing display diagnostics” on page 44

• “Choosing a local dialpad tone” on page 44

• “Viewing telephone information” on page 45

• “Diagnostics” on page 45

• “Configuring call log options” on page 46

• “Choosing a ring type” on page 51

• “Enabling or disabling Call Timer” on page 52

• “Enabling OnHook Default Path” on page 52

• “Changing feature key labels” on page 53

• “Configuring the name display format” on page 55

• “Using the call indication light” on page 56

• “Selecting a headset” on page 56

Configuring Telephone Options

To use the Telephone Options menu:

Adjusting the volume

To adjust the volume, press the Services key and select Telephone

Options, and select Volume adjustment...

Author’s note:

What about the fixed volume keys? Does this method provide

an alternate method of doing the same thing? and if so does it need to be

documented here?

1. Press the Services key.

2. Press the Up/Down navigation keys to

scroll and highlight Telephone Options.

3. Press the Enter key.

4. Press the Up/Down navigation keys

to scroll and highlight an option

(for example, Language…).

5. Press the Enter key. The display

provides information required to adjust

your selection.

6. Choose one of the following:

— Press the Select soft key to save

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Select Cancel

Configuring Telephone Options

To adjust the volume:

Adjusting the display screen contrast

To adjust the LCD screen contrast, press the Services key, select

Telephone Options, and select Contrast adjustment.

1. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Ringer

—Handset listen

—Handsfree listen

—Headset listen

—Buzzer

2. Press the Enter key.

3. To increase or decrease the volume, do

one of the following:

— Press the Down and Up soft keys.

—Press the Up/Down navigation keys.

4. Choose one of the following:

—Press the Select soft key to save the

volume level and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Down Up

Select Cancel

Configuring Telephone Options

Note 1: If you have an Expansion Module for the 1150E attached to

your phone, adjusting the telephone LCD screen contrast also adjusts

the display screen contrast configuration for the Expansion Module.

Note 2: You can also adjust the contrast using the Local Tools menu;

Nortel recommends that you use the control in the Telephone Options

menu.

To adjust the display screen contrast:

Selecting a language

The display is available in multiple languages. To choose a

language, press the Services key, select Telephone Options, and

select Language…

Note: This language setting controls the language used by features

on your phone only. To set the language used elsewhere on your

phone, press Services twice, select Preferences, and select

Language.

1. To increase or decrease the display

contrast level, choose one of the

following:

— Press the Down and Up soft keys.

—Press the Up/Down navigation keys.

2. Choose one of the following:

—Press the Select soft key to save the

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Down Up

Select Cancel

Configuring Telephone Options

To select a language:

Selecting date and time format

Several date and time formats are available. Formats are based on

the

12-hour and 24-hour clocks. To select the date and time format,

press the Services key, select Telephone Options, and select Date/

Time…

To select a date and time format:

1. Press the Up/Down navigation keys to

scroll and highlight the desired language

(for example, German [Deutsche]).

2. Choose one of the following:

—Press the Select soft key to save the

desired language and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

1. Press the Up/Down navigation keys to

scroll and highlight the desired format.

Sample formats appear on the upper-

right side of the display area.

2. Choose one of the following:

—Press the Select soft key to save the

format and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Select Cancel

Configuring Telephone Options

Accessing display diagnostics

The Display diagnostics option tests the telephone display screen

and indicator lights.To access Display diagnostics, press the

Services key, select Telephone Options, and select Display

diagnostics.

To use Display diagnostics:

Choosing a local dialpad tone

The Local DialPad Tone option produces Dual-Tone Multi-Frequency

(DTMF) sounds, a single tone, or no sound when you press a key on the

dialpad. To choose a local dialpad tone, press the Services key, select

Telephone Options, and select Local DialPad Tone.

To choose a local dialpad tone:

1. Press the Up/Down navigation keys to

scroll through the list to view display

capabilities.

2. Press the Cancel soft key to return to

the Telephone Options menu.

1. Press the Up/Down navigation keys to

scroll and highlight one of the following

dialpad tones:

—None to disable all tones

—Short Click to enable a single tone

for all keys

—DTMF to turn on a separate DTMF

tone for each key

Cancel

Configuring Telephone Options

Viewing telephone information

The Set Info option displays the following telephone-specific information:

• IP address

• Hardware ID of the IP Phone

• Current firmware version

To view telephone information, press the Services key, select

Telephone Options, and select Set Info.

To view telephone information:

Diagnostics

The Diagnostics option displays the following telephone-specific

information:

• Diag Tools (Ping, do Route Traces)

• EtherStats (Speed, Auto Neg, CRC Errors, Collision)

• IP Stats (Packet Info)

2. Choose one of the following:

—Press the Select soft key to save the

tone selection and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

1. Press the Up/Down navigation keys to

scroll through the list to view telephone

information.

2. Press the Cancel soft key to return to

the Telephone Options menu.

Select Cancel

Cancel

Configuring Telephone Options

• RUDP Stats (Message receive or transmit)

•QOS Stats

To view diagnostic information, press the Services key, select

Telephone Options, and select Diagnostics.

To view diagnostic information:

Configuring call log options

Use the call log option to configure the following preferences:

• “Configuring the Callers List log” on page 46

• “Configuring New Call Indication” on page 47

• “Configuring Preferred Name Match” on page 48

• “Configuring Area Code Setup” on page 49

Configuring the Callers List log

You can configure the Callers List to log all incoming calls or only

unanswered calls. The default configuration is Log all calls. To log only

unanswered calls, press the Services key, select Telephone Options,

and select Call Log Option.

To log only unanswered calls:

1. Press the Up/Down navigation keys to

scroll through the list of diagnostic

information.

2. Press the Cancel soft key to return to

the Telephone Options menu.

1. Press the Up/Down navigation keys to

scroll and highlight the Log Mode

option.

Cancel

Configuring Telephone Options

Configuring New Call Indication

You can configure your IP Phone 1150E to display a message to indicate

that a new incoming call was received. The default configuration is On. To

configure new call indication, press the Services key, select Telephone

Options, and select Call Log Option.

To configure New Call Indication:

2. Press the Enter key.

3. Press the Up/Down navigation keys to

scroll and highlight Log unanswered

calls.

4. Choose one of the following:

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

1. Press the Up/Down navigation keys to

scroll and highlight the Log Mode

option.

2. Press the Enter key.

3. Press the Up/Down navigation keys to

scroll and highlight New Call Indication.

4. Press the Enter key.

Select Cancel

Configuring Telephone Options

Configuring Preferred Name Match

You can configure your IP Phone 1150E to display the name of the caller

as defined in your Personal Directory. The default configuration is Off. To

configure Preferred Name Match, press the Services key, select

Telephone Options, and select Call Log Option.

To configure Preferred Name Match:

5. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— New call indication off

— New call indication on

6. Choose one of the following:

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

1. Press the Up/Down navigation keys to

scroll and highlight Preferred Name

Match.

2. Press the Enter key.

3. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Preferred name match on

— Preferred name match off

Select Cancel

Configuring Telephone Options

Configuring Area Code Setup

Use the Area Code Setup menu to save up to three area codes. When

an incoming call arrives with an area code that matches one of the three

stored area codes, the incoming call number is reordered to display the

telephone number followed by the area code (as opposed to the area

code followed by the telephone number).

This reordering is also performed when you scroll through your Callers

List. To configure area codes, press the Services key, select Telephone

Options, and select Call Log Option.

To configure default area codes (maximum of three):

4. Choose one of the following:

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

1. Press the Up/Down navigation keys to

scroll and highlight Area Code Setup.

2. Press the Enter key.

3. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Area Code # 1

— Area Code # 2

— Area Code # 3

4. Press the Enter key.

Select Cancel

Configuring Telephone Options

To edit area code display:

5. Use the dialpad to enter the number at

the prompt.

6. Choose one of the following:

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

the existing configurations.

1. Press the Up/Down navigation keys to

scroll and highlight Area Code Setup.

2. Press the Enter key.

3. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— Area Code # 1

— Area Code # 2

— Area Code # 3

4. Press the Enter key.

5. Use the dialpad to edit the number.

Select Cancel

Configuring Telephone Options

Choosing a ring type

The Ring type… option configures the telephone ring tone. To choose a

ring type, press the Services key, select Telephone Options, and select

Ring type…

To select a ring type:

6. Choose one of the following:

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

1. Press the Up/Down navigation keys to

scroll and highlight one of the ring types.

2. Press the Play soft key to sample the

ring tone.

3. Choose one of the following:

—Press the Select soft key to save the

ring type and return to the

Telephone Options menu.

— Press the Stop soft key and use the

Up/Down navigation keys to select a

different ring type.

— Press the Cancel soft key to keep

existing configurations.

Select Cancel

Play

Select

Stop

Cancel

Configuring Telephone Options

Enabling or disabling Call Timer

The call timer measures how long you are on each call. To enable Call

Timer, press the Services key, select Telephone Options, and select

Call Timer.

To enable or disable Call Timer:

Enabling OnHook Default Path

Author’s note:

The 1150E does not use a handset by default. Does this

feature still apply?

The OnHook Default Path option allows you to choose whether to use a

headset or the Handsfree feature to operate your 1150E while it is on-

hook. To enable OnHook Default Path, press the Services key, select

Telephone Options, and select OnHook Default Path.

1. Choose one of the following:

— To turn on the call timer, press the

On soft key.

— To turn off the call timer, press the

Off soft key.

2. Choose one of the following:

—Press the Select soft key to save the

configuration and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

On Off

Select Cancel

Configuring Telephone Options

To enable OnHook Default Path:

Changing feature key labels

The Change feature key label option renames the label displayed next to

each feature key or restores the default labels to the keys (collectively or

individually). To rename feature key labels, press the Services key,

select Telephone Options, and select Change feature key labels.

Note: If a feature key is configured as an auto-dial key, the label does

not change if the auto-dial key configuration changes.

To rename the labels:

1. Press the Up/Down navigation keys to

highlight one of the following:

—Handsfree enable

—Headset enable

2. Choose one of the following:

—Press the Select soft key to save the

default path and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

3. Press the Enter key.

4. Press the feature key that you are

changing.

Note: If you press a prime DN key, an

error message appears.

Select Cancel

2493

Configuring Telephone Options

To restore the default labels:

To restore feature key labels, press the Services key, select Telephone

Options, and select Change feature key labels.

5. Enter the new information for the feature

key label. To enter special characters,

press the Up navigation key. For

information about entering text, refer to

XREF showing to entering text using

dialpad.

6. Choose one of the following:

—Press the Select soft key to save the

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

7. Press the Enter key.

Select Cancel

Configuring Telephone Options

Configuring the name display format

You can configure your IP Phone 1150E to display the name of the

incoming calling party in the following formats:

• first name, last name

• last name, first name

To configure name display format, press the Services key, select

Telephone Options, and select Name Display Format.

To configure name display format:

8. Use the Up/Down navigation keys to

scroll and highlight one of the following:

a. Restore all key labels

— Press the Yes soft key to change all

feature keys to default values.

b. Restore one key label

— Press the Select soft key.

— Press the feature key.

—Press the Yes soft key to change the

selected feature key label to the

default value.

Note: When labels are changed to

default values, you cannot undo the

change. The label configurations must

be reentered.

1. Press the Up/Down navigation keys to

scroll and highlight Name display

format.

Configuring Telephone Options

Using the call indication light

Selecting a headset

2. Press the Enter key.

3. Press the Up/Down navigation keys to

scroll and highlight one of the following:

— first name, last name

— last name, first name

4. Choose one of the following:

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Select Cancel

Call Center Agent/Supervisor Features

Call Center Agent/Supervisor

Features

This section describes features and procedures common to both the Call

Center Agent and the Call Center Supervisor.

Headset interface

The Headset Key is used to switch between the headset and the handset

mode of operation. If you do not have the optional handset installed, all

calls will be connected to your headset. The LED lights steadily to indicate

you are in headset mode. The headset LED is dark (unlit) if you are in

handset mode.

If you have the handset option installed, press the Headset Key to enter

handset mode. The headset LED will go dark, and all calls will be

presented to the handset. Lift the handset and press a DN or In-Calls key

to receive calls. To make outgoing calls using your handset, lift the

handset and press an individual DN Key to receive dial tone. If you want

to return to headset mode press the Headset Key. The headset LED will

light steadily, and all calls will be presented to the headset.

Note: Refer to your distributor for recommended headset types for

use with the Nortel IP Phone 1150E.

Test your headset with the telephone before using the telephone to

receive calls. In a noisy environment, an amplified headset is an option.

Select Headset type in the Options list and choose Type 1, Type 2, or

Amplified. When an amplified headset is used, there are two methods of

volume control: the Volume Control Bar on the telephone and the

volume control on the headset amplifier. You should adjust the telephone

volume before adjusting the headset volume. To provide the best

communication with the least amount of distortion, the headset volume

control should have a higher setting than the telephone volume control.

Call Center Agent/Supervisor Features

Agent login

To login as an agent:

The process of logging in using MQA consists of entering your four digit

Agent ID followed by a Supervisor ID (if your queue requires one)

followed by up to five ACD DNs and priority values (if priority values are

being used) terminated by ££.

To choose the default Priority or Supervisor ID, enter £ instead of a

Priority entry or a Supervisor ID entry. The Priority or Supervisor

configured for your set will be used.

1. Press the In-Calls Key.

2. Dial your Agent ID (if required).

3. Press either the In-Calls Key, or the Not

Ready Key to enter the ACD queue.

Call Center Agent/Supervisor Features

Note: A Supervisor who is logging in to accept ACD calls will not be

able to specify a Supervisor ID (even in the case where agents are

required to enter one).

1. Press the In-Calls Key.

2. Select one of the following four login

options:

To login without Supervisor ID and without Priority:

Dial your Agent ID £ ACD DN 1 £

ACD DN 2 £ ACD DN 3 £

ACD DN 4 £ ACD DN 5 ££.

To login with Supervisor ID and without

Priority:

Dial your Agent ID £ Supervisor ID £

ACD DN 1 £ ACD DN 2 £

ACD DN 3 £ ACD DN 4 £

ACD DN 5 ££.

To login without Supervisor ID and with Priority:

Dial your Agent ID £ ACD DN 1 £

Priority 1 £ ACD DN 2 £ Priority 2 £

ACD DN 3 £ Priority 3 £

ACD DN 4 £ Priority 4 £

ACD DN 5 £ Priority 5 ££.

To login with Supervisor ID and with Priority:

3. Dial your Agent ID £ Supervisor ID £

ACD DN 1 £ Priority 1 £

ACD DN 2 £ Priority 2 £

ACD DN 3 £ Priority 3 £

ACD DN 4 £ Priority 4 £

ACD DN 5 £ Priority 5 ££.

4. Press either the In-Calls Key, or the Not

Ready Key to enter the ACD queue.

Call Center Agent/Supervisor Features

Correct errors during the login procedure

Author’s note:

Is this supported on the 1150E?

Dial ‚£ to correct the previous entry. The Supervisor ID, ACD DNs,

and Priorities can be re-entered (see the example below).

Example

To re-enter ACD DN 1 without using Priority (press £ ‚ £ to correct ACD DN

1):

Dial your Agent ID £ Supervisor ID £ ACDDN1£ ‚ £

ACDDN1£ ACDDN2£ ACDDN3£ ACDDN4£

ACDDN5££.

Call Center Agent/Supervisor Features

Default login

If you normally use the same telephone, you need not repeat the entire

in the same ACD queues and the same supervisor that the set had in the

previous login.

To use a Default login:

1. Press the In-Calls Key.

2. Dial your Agent ID £££ (if your

queue requires a Supervisor ID) or Dial

your Agent ID ££ (if a Supervisor ID

is not required).

Note: If queues are retained from a prior

displayed for two seconds. Press In-

Calls, Not Ready, or Make Busy to

cancel display of Multiple Queues.

Call Center Agent/Supervisor Features

Agent logout

To logout:

1. Press the Make Busy Key and

disconnect the headset. The LED

indicator lights steadily.

Note 1: If you press the Make Busy Key

again, the LED indicator will turn off. At

this point your telephone can accept

non-ACD calls, but you are logged out of

the queue.

Note 2: If you press the Make Busy Key

while on an ACD call, you will be logged

out automatically when the call is

finished.

Call Center Agent features

This section explains the features that are available to ACD agent

positions.

Use Activity Code

This feature allows you to record the type of activity you are performing.

On the Meridian 1, use the Activity Key and activity codes.The Meridian 1

tracks items such as the number of specific types of calls and the holding

times for these calls.

To capture activities:

Answering Call Center calls

The In-Calls Key is the lower right-hand key on your 1150E. The In-Calls

Key is your main ACD extension (Primary DN). The In-Calls Key allows

you to answer the next queued call on the primary DN. This key presents

only ACD calls. To disconnect from an ACD call, press the Release Key

or press the In-Calls Key a second time.

To enable you to make outgoing calls and accept non-ACD calls, your

network administrator must configure one or more non-ACD DNs

(Individual DNs) to your 1150E telephone.

1. Press the Activity Key.

2. Dial the Activity Code that corresponds

to the activity being performed.

3. Press the Activity Key again.

Note: Repeat these steps if perfroming

multiple tasks.

Activity

Call Center Agent features

Note: If you have the handset option and you pickup the handset, you

must also press a DN key, otherwise the handset is not operable. You

can terminate a call by replacing the handset in the cradle.

To start an ACD call:

To end an ACD call:

Call Forcing

The Call Forcing option automatically connects incoming ACD calls. You

do not need to press the In-Calls Key. When Call Forcing is on, you have

a time interval between each incoming call that is defined by your network

1. Press the In-Calls Key. The caller is

connected and the indicator lights

continuously.

1. Press the Release Key.

2. Press the In-Calls Key.

3. Press an Individual Line Key (non-

ACD). This will remove you from the

queue

4. Press the Not Ready Key. This will

remove you from the queue but keep

you logged in as an agent position.

5. Wait for the caller to terminate the call.

2637

Call Center Agent features

administrator. After the time interval is up, you hear a tone through the

headset and Call Forcing automatically connects you with the incoming

caller.

Note: Pressing the In-Calls Key with Call Forcing (Auto Answer) on,

disconnects an active ACD call.

Use the Emergency Key

When you have an emergency situation:

Use Not Ready

Use the Not Ready Key, when performing post-call work.

When you need time to catch up on post-call processing work:

1. Press the Emergency Key. The

indicator flashes while your supervisor is

called. When your supervisor picks up

the call, the LED indicator lights

continuously and you have a three-way

conference.

Note: The display shows information

about the call. Before you press the

Emergency Key, write down this

information for future reference.

1. Press the Not Ready Key. This takes

you out of the queue.

Call Center Agent features

When you are ready to take ACD calls again:

Activate Make Set Busy

Make Set Busy allows you to make your telephone appear busy to all

callers.

To activate Make Set Busy:

To deactivate Make Set Busy:

1. Press either the In-Calls Key, or the Not

Ready Key to enter the ACD queue.

Note: If you Press the In-Calls Key

during an ACD call, the call is

disconnected.

Note: Press the Make Busy Key or lift

the handset and enter the Make Set

Busy Activate FFC.

1. Press the Make Busy Key a second

time, or lift the handset and enter the

Make Set Busy Deactivate FFC.

Call Center Agent features

Answer or make non-ACD calls

An Individual DN allows you to make outgoing calls and to receive non-

ACD incoming calls. If you do not have an active call when the LCD

indicator flashes, you can press the corresponding Individual DN Key and

answer the call.

To make a non-ACD call:

To answer a non-ACD call:

Contact your supervisor

To answer your supervisor when your phone rings and the

Supervisor indicator flashes:

1. Press an Individual DN Key.

2. Dial the number you wish to call.

1. Press the DN Key next to the flashing

indicator. You are connected to your

non-ACD caller.

1. Press the Supervisor Key.

2637

Call Center Agent features

If you are on a call and hear a buzz and the Supervisor indicator

flashes:

To call your supervisor:

To return to the ACD call:

To Conference your Supervisor during a call in progress:

1. Press the Hold Key.

2. Press the Supervisor Key.

1. Press the Supervisor Key. If you are on

a call, this automatically puts the call in

progress on Hold.

1. Press the In-Calls Key.

1. Press the Supervisor Key. The caller is

on hold and you can talk privately with

your supervisor.

2. Press the Supervisor Key a second

time to have a three-way conversation

with the supervisor and the caller.

Call Center Agent features

To Transfer to a supervisor, during a call in progress:

Use Walkaway and Return from Walkaway

Use this feature when you need to leave your desk during an ACD call,

during a non-ACD call, or while in the Not Ready state.

To use the Walkaway feature:

1. Press the Supervisor Key.

2. Press the Supervisor Key again when

the supervisor answers..

3. Press the Release Key to disconnect

from the call. The caller remains

connected with your supervisor.

1. Press the Hold Key. The LCD indicator

beside the In-Calls extension flashes.

2. Disconnect the headset before you

leave.

Note: Some headsets have a quick

disconnect feature. You can do a quick

disconnect instead of disconnecting the

headset.

Call Center Agent features

To Walkaway while in Not Ready mode (Not Ready LED or LCD

indicator is on, and Not Ready is shown on the display):

To return from Walkaway:

1. Press the Not Ready Key.

2. Press the Hold Key.

3. Disconnect the headset.

1. Connect the headset.

2. Press the key next to the flashing

indicator.

Note 1: If a caller disconnects before

you return from Walkaway, the Not

Ready indicator flashes. When you

return from Walkaway, you are in Not

Ready mode.

Note 2: Even if you are using the

optional handset, you must disconnect

the headset to activate walkaway mode.

There is not a quick disconnect for the

handset.

Call Center Supervisor features

In addition to the features described in this section, your network

administrator can assign any feature listed in the “Agent features” section

to a supervisor's telephone (except Supervisor).

Agent Keys

Agent Keys allow you to connect, observe, or monitor the status of each

Agent position. Each Agent Key is linked to a particular agent position and

can be used along with the Call Agent or Observe Agent Keys. The

following table shows the meaning of LCD indicator associated with an

Agent Key.

Answer Agent

When your phone rings and the Answer Agent indicator flashes:

To disconnect an agent call:

Indicator Agent Status

Off No agent logged in at this position.

On Busy on an ACD call.

Slow Flashing Waiting for an ACD call.

Fast Flashing Busy on a non-ACD call.

1. Press the Answer Agent Key. Your

position goes into Not Ready state and

you are connected to the agent.

1. Press the Release Key.

Ans Agent

Call Center Supervisor features

Answer Emergency

When your phone buzzes and the Answer Emergency indicator

flashes:

To disconnect from the emergency call:

Call Agent

To call an agent:

1. Press the Hold Key if you intend to

return to the call in progress.

1. Press the Answer Emergency Key.

Your position goes into Not Ready state

and the Answer Emergency indicator

lights continuously. You are connected

to the call.

1. Press the Release Key.

1. Press Call Agent Key. Your position

goes into the Not Ready state.

2. Press the Agent Key assigned to the

agent or dial the agent's position ID.

Note: To talk to another agent repeat

steps one and two or press the Agent

Key for the next agent.

Ans Emerg

CallAgt

Agent1

Call Center Supervisor features

To leave Call Agent state:

Use the Supervisor Observe and Supervisor

Headset Jack

Author’s note:

Rewrite the procedures in this section. Put them in a table

perhaps.

The Supervisor Observe Key is located in the upper left corner of the

Nortel IP Phone 1150E ACD telephone. It has an associated LED.

A supervisor can listen in on an active call at an ACD terminal by

connecting the headset into the jack near the Supervisor Observe Key on

an agent’s telephone. The LED remains dark to denote that the

supervisor can hear the conversation while the microphone for the

supervisor’s headset is muted.

To use the Supervisor Observe feature:

Supervisor plugs the headset into the agent telephone.

To use the Supervisor Observe feature for a two way conversation:

While the headset is plugged in, press the Supervisor Observe Key, the

LED lights continuously and the supervisor can participate in the

conversation.

To mute the Supervisor headset:

Press the Supervisor Observe Key a second time and the to put the

supervisor headset on mute. The LED turns off.

1. Press the Release Key.

Call Center Supervisor features

Observe Agent

Author’s note:

Update graphics here.

To observe an agent:

To talk to an agent you are observing:

To leave the Observe state:

Note: You cannot observe an agent if the agent's call is on hold or if

no calls are in progress.

Interflow

When the call backlog or the waiting time in the queue exceeds a set

threshold, Interflow forwards calls to a predefined target queue. The

supervisor activates Interflow when the waiting time for the queue

exceeds its threshold.

1. Press the Call Agent Key while

observing an agent. You now have a

conference with the agent and the caller.

1. Press the Call Agent Key while

observing an agent. You now have a

conference with the agent and the caller.

1. Press the Release Key.

Obv Agent

CallAgt

Call Center Supervisor features

To activate Interflow:

To stop Interflow:

Night Service

To enter Night Service:

To transition to Night Service:

1. Press the Interflow Key. The indicator

flashes and excess calls are routed to

the destination.

1. Press the Interflow Key. The indicator

flashes and excess calls are routed to

the destination.

1. Press the Night Key and dial 6

(6=N for Night). The indicator lights

continuously. All calls in the queue and

new calls receive Night Service.

1. Press the Night Key and dial 8

(8=T for Transition). The indicator

flashes. Calls in the queue remain in the

queue and new calls receive Night

Service.

Interflow

Night

Call Center Supervisor features

To exit Night Service:

1. Press the Night Key and dial 3

(8=T for Transition). The indicator

flashes. Calls in the queue remain in the

queue and new calls receive Night

Service.

Night

Viewing queue status

The ACD Calls Waiting status indicator

Author’s note:

Waiting for updated graphics.

The LCD indicator beside the Calls Waiting key gives you a visual

indication of the number of calls in the ACD queue. The following table

lists the four states of the Calls Waiting LCD indicator.

Note: If your telephone is configured for the Display Queue feature,

the LED/LCD indicator beside the feature key functions as a Calls

Waiting status indicator.

Display Queue

The Display Queue feature allows you to access the status of calls in an

ACD queue. The information displayed includes: number of calls waiting

in the queue, number of agent positions occupied for the queue, the

length of time that the oldest call has waited in the queue, and the number

of calls that have been overflowed into the queue.

Indicator Queue Status Meaning

Off Light There are few or no calls waiting.

On Normal An acceptable number of calls are

waiting.

Slow Flashing Busy Calls are backing up in the queue.

Calls overflowing to this queue

will not be accepted.

Fast Flashing Overloaded Too many calls are in the queue.

New calls are being overflowed to

another queue.

Viewing queue status

To display information on your ACD queue:

Press the Display Queue Key.

Information on your current ACD queue appears on the display.

Note 1: In an MQA environment, the display will scroll through the different

queues at 2 second intervals. The queues are presented in the order in which

they were entered at login.

Note 2: The Display Queue Key may be configured on your

Nortel IP Phone 1150E as a Fixed Feature Key or as a Programmable Line

(DN)/Feature Key.

Display agent status

The Display Agent feature gives ACD Supervisors a summary of the

current status of all agent positions for which they have Agent Keys.

Press the Display Agent Key.

The display shows summary of the

current status of all agent positions which have a key assigned on the

supervisor's phone.

DisplayQue

Dsply Queue

553-9093

Forward

WAITING MAND LWAIT TOFQ

13 9 0:20 0

Quit Copy

Calls

waiting

Number of

manned

positions Length of

time first call

has waited

Calls time

overflowed

into this queue

Callers Redial

DisplayAgt

Viewing queue status

Note 1: Agent positions in the Not Ready state will be counted as busy on

either ACD calls or non-ACD calls, as specified by your system administrator.

Note 2: The Display Agent Summary Information is displayed for 12 seconds

or until another feature Key is pressed.

553-9096

Forward

ACD WAIT DN LOGOUT

23 2 0 0

Quit Copy

Positions

busy on

ACD calls

Positions

waiting for

ACD calls Positions

busy on

non-ACD

calls

Vacant

agent

positions

Callers Redial

Viewing queue status

Your telephone’s non-ACD call features

Your telephone’s non-ACD call

features

This section describes non-ACD features commonly used for call

processing. Your network administrator assigns features to your

programmable feature keys. Whenever this guide describes a procedure

that requires special codes ask your network administrator to provide

these to you.

To access a feature, you press a Feature Key, or enter a Flexible Feature

Code (FFC). Your network administrator supplies you with the Flexible

Feature Codes for your system.

Note: In order to use a feature described in this section, your system

software must support the feature and the feature must be assigned

to your telephone. Check with your network administrator for more

details.

Make a call

This section describes features that you can use when you make a call.

There are several ways to make a call from your Nortel IP Phone 1150E.

To make a call from your telephone, use the features described in this

chapter.

To make a call:

1. Press an Individual Line (DN) Key.

2637

Your telephone’s non-ACD call features

Use the Predial feature

The Predial feature allows you to enter and preview a number of up to 31

digits and make corrections before you dial the number.

To use Predial:

2. Dial the number.

Note: If you are on a call on your

Individual Line (DN) and your telephone

is not in Not Ready or Make Busy state,

your call is automatically placed on hold

when an ACD call rings your telephone

enabling you to answer the ACD In-Calls

line. However, if you are on an ACD call

and a call comes in on your Individual

Line (DN), you cannot put your ACD call

on hold to answer the call on your

Individual Line (DN).

1. Dial the number.

Note 1: If you are calling an external or

long distance number, be sure that the

appropriate access codes are included.

Note 2: Press the Pause Key to insert a

1.5 second pause in the dialing string.

2. Press an Individual Line (DN) Key to

receive dial tone. The displayed

predialed number is automatically dialed.

Note: You cannot use the Predial feature

if the Live dial pad feature is active.

2637

Your telephone’s non-ACD call features

Auto Dial

Auto Dial lets you dedicate a feature key to a specific telephone number.

When the Auto Dial Key is pressed, the number is dialed automatically.

To use Auto Dial:

To display the Auto Dial number:

To store an Auto Dial number:

1. Press an Individual Line (DN) Key.

2. Press the associated Auto Dial Key.

Note: The number is dialed

automatically.

1. Press the Display Key.

2. Press the configured Auto Dial Key. The

number appears on the display.

1. Press the Auto Dial Key, without lifting

the handset.

2. Dial the number to be stored on the Auto

Dial Key.

2637

AutoDial

Display

AutoDial

Your telephone’s non-ACD call features

Ring Again

Use the Ring Again feature when you dial a number and receive a busy

tone or no answer. The Ring Again feature lets you know when the

person you dialed is available or has used their telephone. The feature

notifies you when to redial your party. The Ring Again feature

automatically redials the number.

To use Ring Again:

To call a Ring Again party when you receive notification:

When the number you want to reach is available, or the person has re-

used their set, you hear the Ring Again tone.

3. Press the Auto Dial Key again. The

number is stored on the key. To change

the key label “AutoDial”, select Change

feature key label from the Options

List menu. Please see “Change a

Feature Key label” on page 19 for

detailed instructions.

1. Dial a number and receive a busy tone

or no answer.

2. Press the Ring Again Key. The screen

displays Ring again is active.

1. Press an Individual Line (DN) Key.

AutoDial

RingAgn

2637

Your telephone’s non-ACD call features

To cancel Ring Again before notification:

Redial last number called

Last Number Redial allows you to automatically redial the last number

you dialed. This feature must be enabled by your network administrator.

To use Last Number Redial when using the handset:

Use Speed Call

The Speed Call feature allows you to automatically dial frequently called

numbers by entering a one, two, or three digit code. Contact your network

administrator to determine the capacity of your Speed Call list.

A telephone designated as a Speed Call Controller can program or edit

the Speed Call list. This feature must be enabled by your network

administrator.

2. Press the Ring Call Key.

1. Press the Cancel Ring Again Key. The

screen displays Ring Again is

cancelled.

1. Press an Individual Line (DN) Key.

2. Press the Individual Line (DN) Key

again. The last number you dialed is

automatically redialed.

RngCall

CanclRA

2637

Your telephone’s non-ACD call features

To store or change a Speed Call number:

To make a Speed Call:

1. Press the Speed Call Controller Key.

The screen displays Enter Code, then

number.

2. Dial a one, two, or three digit code. Use

the Delete Key if you make a mistake.

Use the Cancel Key to leave the screen

without storing a speed call number. A

dash is automatically inserted after the

required number of digits have been

entered.

3. Dial the associated telephone number.

Use the Delete Key if you make a

mistake. Use the Cancel Key to leave

the screen without storing a speed call

number.

Note 1: Dial the access code (if

required) followed by the internal,

external, or long-distance telephone

number.

Note 2: Press the Pause Key to insert a

1.5 second pause in the dialing string.

4. Press the Done Key to save the code

and number.

1. Press an Individual Line (DN) Key.

SpcCtrl

Done

2637

Your telephone’s non-ACD call features

Make a System Speed Call

System Speed Call allows you to make a call by dialing Speed Call codes

which may override your telephone’s class of service restrictions. The

System Speed Call feature is set up on the system by your network

administrator. It is a speed dial number that is common to many users,

therefore it is set up on the system not on your individual telephone.

To make a System Speed Call:

2. Press the Speed Call Controller Key or

the Speed Call User Key. The screen

displays Enter code.

3. Dial the Speed Call code assigned to the

telephone number. The number is

automatically dialed.

1. Press an Individual Line (DN) Key.

2. Press the System Speed Call

Controller key or the System Speed

Call User Key, or enter the System

Speed Call User FFC.

SpcCtrl

SpcUsr

2637

SpcCtrl

SpcUsr

Your telephone’s non-ACD call features

Use Hot Line

The network administrator can program a Hot Line Key that allows you to

dial a specific number automatically. The network administrator can apply

other features to the Hot Line such as Call Redirection, so that the Hot

Line call is answered by a person and not by a voice mail box.

To use Hot Line:

Make an Intercom call

The Intercom feature connects a group of people together through an

Intercom Key. You can use the Intercom feature to call a member of your

intercom group by pressing a code assigned to each member of the

group. The intercom group must be set up by your network administrator.

To make an Intercom call:

3. Dial the Speed Call code assigned to the

telephone number. The number is

automatically dialed.

1. Press the Hot Line Key. The Hot Line

Key automatically dials the number.

Note: If your main DN is a Hot Line, lift

the handset. The Hot Line dials the

number automatically.

1. Press an Individual Line (DN) Key.

HotLine

2637

Your telephone’s non-ACD call features

To answer an Intercom call while on a line other than your Intercom

group line:

Answer a call

When you receive an incoming call on an Individual Line (DN), your

telephone rings and the LCD indicator flashes.

2. Press the Intercom Key.

3. Dial the one or two digit code for the

intercom group member you wish to call.

1. Press the Hold Key to put the current

call on hold.

Press the Release Key to end the call.

2. Press the Intercom Key and begin to

speak.

Intercom

Your telephone’s non-ACD call features

To answer a call:

While on an active call

This section describes features that you can use while on an active call

on an Individual Line (DN).

To place a call on Hold:

Use the Hold feature when you are talking with one party and a second

call comes in on a second Individual Line (DN). You can answer the

second call and retain the original call by putting it on Hold.

1. Press the Individual Line (DN) Key

beside the flashing LCD indicator.

Note: If you have the handset option and

you pick up the handset, you must also

press the Individual Line (DN) Key,

otherwise the handset is not operable.

However, you may terminate a call by

replacing the handset in the cradle.

1. Press the Hold Key. The LCD indicator

flashes beside the line on hold.

Note 1: If the Automatic Hold feature is

configured for your Meridian 1, the active

call is automatically put on Hold when

you answer the second call.

Note 2: The caller hears music while on

hold, if the Music on Hold feature is

configured for your system.

2637

Your telephone’s non-ACD call features

To retrieve a call on hold:

Transfer a call

Use the Transfer feature to redirect a call to a third party.

To use the Transfer feature:

To go back to the original call if the transfer is incomplete:

1. Press the Individual Line (DN) Key

beside the flashing LCD indicator.

2. Press the Transfer Key. The other party

is on hold and you receive a dial tone.

The screen displays Call on hold, dial

number.

3. Dial the number of the telephone where

the call is to be transferred.

4. Press the Swap Key to switch between

talking with the original caller and the

new caller. Press the Connect Key to

complete the transfer. The two callers

are connected and your telephone is

ready to make or receive new calls.

1. Press the Release key. The caller

remains connected to the attendant.

2637

Trans

Swap

Connect

Your telephone’s non-ACD call features

Use Timed Reminder Recall

Timed Reminder Recall gives you a reminder tone when a call you

transferred is not answered.

To use Timed Reminder Recall:

If the transferred call is not answered, your telephone rings:

2. Press the Individual Line (DN) Key with

the flashing icon to return to your original

call.

1. Press the Transfer Key. The call is put

on hold.

2. Dial the number where you want to

transfer the call.

3. Press the Transfer Key again.

Note: If the transfer is complete, the

recall timer stops.

1. Press the Individual Line (DN) Key

beside the flashing LCD indicator.

2637

Trans

2637

Your telephone’s non-ACD call features

Use Attendant Recall

The Attendant Recall feature allows you to contact an attendant while on

a call and connect the call to the attendant.

To contact the attendant while on a call:

Use Call Park

The Call Park feature allows a call to be held temporarily and to be

retrieved from any telephone. You can park an incoming call and page the

called party. When you use Call Park, you do not tie up a line. Your

network administrator can set up a System Park where most calls are

automatically parked.

If configured network-wide, Call Park can be used across networks.

2. Press the Transfer Key and repeat the

transfer (to a different DN).

Note: If you transfer a call to a person

and they pick up the line while you are

still on the line, press the Release Key to

complete the transfer. Check with your

network administrator to determine the

time interval of your recall timer.

1. Press the Attendant Recall Key while

on a call. Stay on the line until the

attendant answers.

2. Press the Release key. The caller

remains connected to the attendant.

Trans

AttRecall

Your telephone’s non-ACD call features

To park a call on a System Park DN:

To park a call on a DN other than the System Park DN:

To retrieve a parked call:

1. Press the Park Key. The screen displays

a System Park DN and asks for

confirmation.

2. Press the OK Key. The call parks on the

System Park DN.

1. Press the Park Key. The screen displays

Press OK to park call on 2190 (Where

2190 represents the default System Park

DN).

2. Dial the DN where you want to park the

call. When you begin dialing, the screen

displays Enter digits, then park. When

you have completed dialing the call park

DN, the screen displays Press OK to

park call.

3. Press the OK Key. The call parks on the

selected DN.

1. Press an Individual Line (DN) Key.

Park

2637

Your telephone’s non-ACD call features

Calling Party Number/Charge Account

The Calling Party Number/Charge Account feature allows you to record a

caller’s number or charge account number for accounting purposes while

on an established call.

To record the calling party number or charge account number:

2. Dial the DN where you parked the call.

Note: If a parked call is not retrieved

within a specified period of time, it rings

back to your telephone or to the

attendant. Check with your network

administrator to determine your specified

period of time.

1. Press the Charge Key. The screen

displays Select Charge type.

2. Press the Account Key. The screen

displays Enter account number.

Press the Calling Party Number Key.

The screen displays Enter Calling

party number.

3. Dial the charge account number or

calling party number. Use the Clear Key

or Delete Key to edit the number. Press

the Exit Key to leave the screen without

charging the call.

Charge

Account

EnterCallParty

Your telephone’s non-ACD call features

Display incoming calls

The Display Key allows you to be on an active call and display an

incoming caller’s name and/or number, if not automatically displayed,

without interfering with the call in progress.

To view the name of a second caller while on a call in progress:

Trace a Malicious call

Malicious Call Trace provides a way for you to trace nuisance calls. The

feature is available for both internal and external calls. When the key is

pressed, your Directory Number and the telephone number of the caller

are recorded for access by your network administrator.

4. Press the OK Key to return to your call.

1. Press the Display Key.

2. Press the flashing Individual Line (DN)

Key. The call waiting information

appears on the display.

Note 1: Use of the Display Key does not

interfere with the call in progress.

Note 2: You can use the Display Key in

combination with other feature keys to

display information associated with the

feature.

Display

2637

Your telephone’s non-ACD call features

To use Call Trace while you are on a call:

To use Call Trace if you do not have a Call Trace Key:

1. Press the Call Trace Key.

1. Press the Transfer Key or the

Conference Key.

2. Dial the Malicious Call Trace FFC.

3. Press the Individual Line (DN) Key

beside the flashing LCD indicator to

return to the call.

CallTrace

Trans

Conf

2637

Your telephone’s non-ACD call features

Additional Call Features

Use the buzz signal

Buzz allows one person, whose telephone is linked to another telephone,

to signal the other telephone. The person signaled hears a buzz. Use this

feature to notify the other person of a call, a visitor, or a request.

To buzz the telephone linked to yours:

Call Page to make an announcement

Call Page allows you to make an announcement over the paging system.

To make a page call, dial the paging trunk access code.

Note: When the Page Key is used on an attendant console it

overrides the telephones; the telephones are disconnected and must

re-access the paging trunk.

To connect to the paging system::

1. Press the Buzz Key. The telephone

linked to yours, buzzes as long as you

hold down the key.

1. Press an Individual Line (DN) Key.

2. Dial the paging trunk access code. The

connection to the paging system is

complete.

3. Make your announcement.

Buzz

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100

To disconnect from the paging system:

Charge or Force Charge a call

Call Charge allows you to charge a call to a specific account. Forced

Charge Account allows you to charge long-distance calls from a

telephone restricted to local calls.

To charge or force charge a local or a long-distance call to an

account before you dial:

1. Press the Release key.

1. Press an Individual Line (DN) Key.

2. Press the Account Key. The screen

displays Enter account number.

3. Dial the charge account number. Use

the Clear Key or Delete Key to edit the

number. Press the Exit Key to leave the

screen without charging the call.

4. Press the OK Key.

5. Dial the number.

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101

To charge a call in progress:

To charge a call to an account when you transfer a call:

1. Press the Charge Key. The screen

displays Select Charge type.

2. Press the Account Key. The screen

displays Enter account number.

3. Dial the charge account number. Use

the Clear Key or Delete Key to edit the

number. Press the Exit Key to leave the

screen without charging the call.

4. Press the OK Key. You return to your

call.

1. Press the Transfer Key. The call is

placed on hold.

2. Press the Account Key.

3. Dial charge account number. You

receive dial tone.

4. Dial the number of the telephone where

the call is to be transferred.

Charge

Account

Trans

Account

Additional Call Features

102

To charge a call to an account when you add someone to a

conference call:

5. Press the Connect Key when you hear

the telephone ring.

Note: You can use the Swap Key to talk

privately to the person at the transfer

number before you press the Connect

Key.

1. Press the Conference Key. The call is

placed on hold.

2. Press the Account Key.

3. Dial the charge account number. You

receive dial tone.

4. Dial the number of the person you want

to add to the conference.

5. Press the Swap Key to switch between

talking with the original caller and the

new caller. Press the Connect Key to

complete the conference.

Connect

Conf

Account

Swap

Connect

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103

Enhanced Override Feature

Enhanced Override allows you to override an active call after you have

attempted a Forced Camp-on. Use Enhanced Override when you make

either a simple call or a consultation call (i.e., place a call on hold and call

another party).

To use Enhanced Override:

To end the connection:

1. Dial a telephone number and receive a

busy signal.

2. Press the Override Key or enter the

Override FFC to initiate a Forced Camp-

on. If either of the persons on the call

disconnects at this time, you receive an

overflow (fast busy/engaged) signal.

3. Press the Override Key again or enter

the Override FFC again. The other two

persons on the call receive an override

tone and a conference call is established

between the three of you. If anyone

disconnects, the other two persons will

remain connected.

1. Press the Release key.

Override

Additional Call Features

104

Forced Camp-on

Forced Camp-on allows your telephone to automatically ring another

telephone as soon as that telephone disconnects from its current call.

Forced Camp-on allows you to camp-on both internal and external calls.

To use Forced Camp-on:

1. Dial a telephone number and receive a

busy signal.

2. Press the Override Key or enter the

Override FFC to initiate a Forced Camp-

on. If either of the persons on the call

disconnects at this time, you receive an

overflow (fast busy/engaged) signal.

Note: The person you called hears a

tone, and you hear ring/ringback signal

or busy/engaged signal (depending on

the options chosen). You are now

camped-on to the number you dialed.

3. When the person you called finishes

their call, your telephone automatically

dials the number. Both your telephone

and their telephone ring.

Override

Additional Call Features

105

To answer a camped-on call:

Override Feature

You can Override a busy signal and interrupt another call.

To override a busy/engaged signal:

To end the connection::

1. Press the Individual Line (DN) Key

beside the flashing LCD indicator. You

are connected to the camped-on caller.

Note: Your telephone can be

programmed for either Camp-on or Call

Waiting, but not both.

1. Dial a telephone number and receive a

busy signal.

2. Press the Override key, or enter the

Override FFC. The people on the call in

progress receive a tone for

approximately one second; the feature

connects the three of you together. A

short tone repeats every sixteen

seconds.

1. Press the Release key.

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Override

Additional Call Features

106

Privacy Release Feature

Privacy Release allows one or more people who share your DN to join

your call.

To use Privacy Release while on an established call::

Radio Paging

Some telephone systems can have an on-site Radio Paging system. This

system feature allows you to page a person and stay on the line until they

answer. The paged person answers the call when they enter a special

Paging “Meet - me” code from any telephone. This connects the person

paged to the party who paged them.

To use Automatic Pre-selection(“Meet - me” page):

1. Press the Privacy Release Key while

you are on a call. Other persons can now

join the call, if they press the shared Line

(MADN) Key on their telephone.

1. Press an Individual Line (DN) Key.

2. Dial the Radio Paging FFC. You receive

paging dial tone.

PrivRls

2637

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107

To use Automatic Post selection:

Note: Use this feature when the called party is either busy on the

telephone or away from the desk. To page the called party there is no

need to redial the number of the called party.

3. Dial the number of the party you want to

page. You receive ringback/ring tone.

Note 1: The person you paged uses any

telephone to enter a Radio Paging

Answer code, plus their own DN. This

action connects you and the person

paged.

Note 2: If your call goes unanswered for

a preset time period, you receive a

continuous high pitched tone then

silence. Press the Release Key.

1. Press the Radio Page Key. You receive

special dial tone.

2. Dial the Radio Paging Access FFC. You

receive ringback/ring tone.

Note 1: The person you have paged can

proceed to any telephone, enter their

Radio Paging Answer code plus their

own DN. This action connects you and

the person paged.

Note 2: You receive a fifteen second,

high pitched tone, then silence if the

party paged does not answer the call

within a preset time period. When you

receive this signal, replace the handset

or press the Release Key.

RadioPage

Additional Call Features

108

To use the Special Radio Paging features:

If you carry a Radio Pager, you will receive a paging indication when

another Meridian 1 telephone user access the Radio Paging system and

dials your DN. If the Radio Paging system is set up to function in “Meet -

me” mode, you can use the following steps to answer the paging call from

any Meridian 1 extension.

Voice Call

The Voice Call feature allows you to page another person or make an

announcement through someone else’s telephone speaker.

To make a voice call:

1. Press an Individual Line (DN) Key.

2. Dial the Radio Paging Answer FFC.

You receive paging tone.

3. Dial your own DN. You are connected to

the paging caller.

Note: If the paging caller has hung up

you will receive a steady high-pitched

tone.

1. Press an Individual Line (DN) Key.

2. Press the Voice Call Key.

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VoiceCall

Additional Call Features

109

To respond to a voice call:

Use the Voice Messaging control screens

The Voice Messaging control screens allow you to send commands while

connected to your voice messaging system using the Soft Keys instead of

the dial pad.

To use Voice Messaging controls:

3. Make your announcement.

4. Press the Release key.

1. Press the In-Calls key when you hear

the caller's voice through your speaker.

1. Press an Individual Line (DN) Key.

2. Press the Message Key.

3. Use the dial pad to log in to your voice

mailbox.

4. Press the Voice Message Key.

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Msg

Vmsg

Additional Call Features

110

5. Press the Play Key to play your first new

message.

Note: Use the More. . . Key to view

additional message options.

6. Press the Stop Key to pause playback of

the message. Press Play to resume.

7. Press the Last Key to go to the previous

message. Press Play to playback the

message or press Last again to move to

previous messages.

Press the Next Key to go to the next

message. Press Play to playback the

message or Press Next again to move to

later messages.

Press the Delete Key to delete the

current message.

Press the Skip Forward Key to advance

three seconds in the current message.

Press the Skip Backward Key to rewind

three seconds in the current message.

8. Press the Quit Key at any time to exit

your voice messaging system. Your

telephone is now ready for new calls.

Play

Stop

Last

Delete

Skip<-

Skip->

Quit

Additional Call Features

111

Activate Automatic Answerback

When Automatic Answerback is active, your set automatically answers in

handsfree mode after one ring.

Note: When Automatic Answerback is active, calls do not forward to

your voice message service.

To use Automatic Answerback:

To deactivate Automatic Answerback:

Activate Call Pickup

Call Pickup allows you to pick up a non-ACD call from any telephone in

the same Pickup Group or another Pickup Group.

To answer a call in your own Call Pickup Group:

1. Press the Automatic Answerback Key.

1. Press an Individual Line (DN) Key.

2. Press the Pickup Key or enter the

Pickup Ringing Number FFC.

AutoAns

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Pickup

Additional Call Features

112

To answer an incoming call in another Call Pickup Group:

To answer a call at a specific within your Pickup Group:

Use Call Waiting

Call Waiting puts your current non-ACD call on hold, while you answer an

incoming call. Example: The attendant routes an outside call to you while

you are on an existing call. Call Waiting allows you to recognize the call

and respond to it. This feature must be enabled by your network

administrator.

1. Press an Individual Line (DN) Key.

2. Press the Group Pickup Key or enter

the Pickup Group FFC.

3. Dial the Pickup Group number of the

telephone that is ringing.

Note: The network administrator assigns

the Pickup Group number.

1. Press an Individual Line (DN) Key.

2. Press the DN Pickup Key, or enter the

Pickup Directory Number FFC.

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GrpPickup

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DNPickup

Additional Call Features

113

To answer an incoming call while on another call:

To return to your first telephone call:

If you do not have a Call Waiting Key:

1. Press the Hold Key when you hear the

tone. The Call Waiting status icon

appears in the display.

2. Press the Call Wait Key to answer the

call.

1. Press the Hold Key, if you want to put

the second call on hold.

2. Press the Release Key to end the

second call.

3. Press the Individual Line (DN) Key

associated with the first call.

1. If you do not have a Call Waiting Key

and you hear the Call Waiting tone,

press the Release Key to end your

current call.

2. Press the Individual Line (DN) Key

beside the flashing LCD icon to answer

the incoming call.

CallWait

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114

Forward calls

The Call Forward feature allows you to direct your calls to ring at another

Line (DN). You cannot forward calls while your telephone is ringing.

To forward your calls:

To view the number that your calls are being forwarded to:

1. Press the Forward Key. The previously

stored forward number appears, if one

exists, and the screen displays Enter

forward number.

2. If desired, enter a new number. The

existing number is automatically deleted.

If you make a mistake, use the Delete

Key to delete the previous digit(s). Press

Cancel to leave this screen without

forwarding your telephone or changing

the number.

3. Press the Done Key to activate Call

Forward.

1. Press the Check Forward Key.

2. Press the Exit Key to return to the

previous screen. This action will leave

Call Forward active.

Forward

Done

CheckFw

Exit

Additional Call Features

115

To cancel Call Forward:

Forward internal calls only

Internal Call Forward allows only calls originating at internal DNs to ring at

another DN. Calls originating outside your Meridian 1 system will still ring

at your telephone. You cannot forward calls while your telephone is

ringing.

To forward your internal calls:Receiving a call:

1. Press the Check Forward Key.

2. Press the Cancel Forward Key.

1. Press the Internal Call Forward Key, or

lift the handset and enter the Internal

Call Forward Activate FFC.

2. Dial the DN where you want to forward

your calls.

3. Press the Internal Call Forward Key.

CheckFw

Exit

IntForward

Additional Call Features

116

To cancel Internal Call Forward:

To reinstate Internal Call Forward to the same number:

Use Remote Call Forward

Author’s note:

The 1150E doesn’t have a handset. How is this featured

implemented?

The Remote Call Forward feature allows you (from any telephone other

than your own) to forward calls directed to your Individual Line (DN) to

another telephone.

To activate Remote Call Forward:

1. Press the Internal Call Forward Key, or

lift the handset and enter the Internal

Call Forward Deactivate FFC.

1. Press the Internal Call Forward Key

twice.

1. Lift the handset on the remote

telephone that you are using to forward

your calls.

2. If you call from a telephone outside the

system, first dial your Direct Inward

System Access number and wait for dial

tone.

IntForward

Additional Call Features

117

To cancel Remote Call Forward:

3. Dial the Remote Call Forward Activate

FFC to activate the feature.

4. Dial your Station Control Password.

Refer to “Secure your telephone” on

page 118.

5. Dial your Individual Line (DN). You get a

dial tone before you dial your number.

6. Dial the number where you want to

forward your calls. If you forward calls to

an invalid number, you receive a fast

busy tone.

£1. Press the £ Key.

7. To forward calls to a previous call forward

telephone number, skip step six above

1. Lift the handset on the remote telephone

that you are using to cancel forwarding of

your calls.

2. If you call from a telephone outside the

system, first dial your Direct Inward System

Access number and wait for dial tone.

3. Dial the Remote Call Forward Deactivate

FFC.

Additional Call Features

118

Secure your telephone

You can lock your telephone with a password so that no one can make

calls on your Individual Line (DN).

To lock your telephone:

To unlock your telephone:

4. Dial your Station Control Password.

2. Dial your Individual Line (DN). You get a

dial tone before you dial your number.

5. Press the £ Key.

1. Press an Individual Line (DN) Key.

2. Dial the Electronic Lock Activate FFC

and your Station Control Password.

Note: If you perform this operation from

someone else’s telephone, also dial your

line (DN).

3. Press the Release key.

1. Press an Individual Line (DN) Key.

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119

To change your password (must be done from your telephone):

Set up a Conference call

You can set up a Conference call for up to six people (including yourself).

Contact your network administrator to determine the maximum number of

people your system allows on a conference call.

2. Dial the Electronic Lock Deactivate FFC

and your Station Control Password.

Note: If you perform this operation from

someone else’s telephone, also dial your

line (DN).

3. Press the Release key.

1. Press an Individual Line (DN) Key.

2. Dial the Station Control Password

Change FFC and your current password.

Dial your new password twice (for

verification).

3. Press the Release key.

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120

To set up a conference call:

If the person you attempt to add to the conference is unavailable:

Join a call

The Call Join feature allows you to connect an incoming call to a call

already in progress thereby creating a conference call. In order to use

Call Join, your telephone must be configured with either a second line

(DN) or a Call Waiting Key.

1. Press the Conference Key while you are

on a call. The other party is on hold and

you receive dial tone. The screen

displays Call on hold, dial number.

2. Dial the number of the person you want

to add to the conference.

3. Press the Swap Key to switch between

talking with the original caller and the

new caller. Press the Connect Key to

complete the conference. Everyone is

able to join the conversation.

1. Press the Release key.

2. Press the Individual Line (DN) Key

beside the flashing LCD indicator to

return to your original call.

Conf

Swap

Connect

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121

To connect a call on hold (on a different line) to your current call:

Selectable Conferee Display and Disconnect

You can view the list of active conferees by using the Conferee

Selectable Display Key and disconnect any party that has been added to

the conference call.

To view active conferees:

1. Press the Conference Key.

2. Press the Key that has the caller you

want to connect to your current call.

3. Press the Connect Key. The person on

hold joins your conversation.

1. While on a conference call, press the

Conferee Selectable Display Key. The

LCD indicator turns on. With each key

press, the screen changes to show a

different active conferee.

Note: This action has no effect on the

displays of the other telephones involved

in the conference.

1. Press the Release key.

Conf

2637

Connect

ConfSelDsp

Additional Call Features

122

To disconnect a conferee:

Use Group Call

Group Call automatically calls members of a predefined group, one at a

time, until they have all answered. Ask your network administrator for

details on how to create a conference call group.

To call group members:

1. While on a conference call, press the

Conferee Selectable Display Key. The

LCD indicator turns on. Continue to

press the key until the conferee you want

to delete appears on the screen.

2. Press the Individual Line (DN) Key on

which the conference call is established.

The selected conferee is disconnected

from the call.

Note: If there are additional conferees to

be disconnected, press the Conferee

Selectable Display Key until the

conferee that is to be disconnected is

displayed on the screen.

3. Press the Release key.

1. Press an Individual Line (DN) Key.

ConfSelDsp

2637

Additional Call Features

123

To answer a Group Call:

1. Press the Group Call Key or enter the

Group Call FFC. The feature

automatically calls all group members.

The icon flashes until all members

answer. Their phone numbers appear on

the display as they answer. When the

last person answers, the Group Call

indicator lights steadily.

Note 1: When a person in your group is

on a conference call or another group

call, they are not connected to your

group call.

Note 2: After all the people in the group

have answered, only the person who

made the group call can put the call on

hold.

1. Press the Individual Line (DN) Key

beside the flashing LCD indicator.

Note 1: If you are on a call and you

receive three 10-second tones, this is

the notification of a group call on your

current extension.

Note 2: If you are on a call on another

Individual Line (DN) on your telephone

when a group call is made, you receive a

long tone through the handset or

headset.

Note 3: You do not receive notification of

a group call if you are already on a

conference call or another group call.

Group

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Additional Call Features

124

To end a Group Call:

1. Press the Release key.

Note: When the person who made the

group call disconnects, the call

terminates for all members of the group.

However, the members of the Group Call

can disconnect from the call and not

affect other members on the call.

Additional phone features

125

Additional phone features

Author’s note:

This section needs to be reviewed to determine if any of the

additonal features apply to the 1150E.

The following features are described in this section:

• “Using the Personal Directory” on page 125

• “Using the Callers List” on page 128

• “Using the Redial List” on page 130

• “Using Virtual Office” on page 132

• “Using Media Gateway 1000B” on page 141

Using the Personal Directory

Use the Personal Directory feature to create and store up to 100 directory

entries. A Personal Directory entry can contain:

• last name (up to 24 characters)

• first name (up to 24 characters)

• telephone numbers (up to 31 characters)

To use the Personal Directory, press the Directory key and select

Personal Directory.

To add an entry:

1. Press the Add soft key.

Note: If the message Directory is full

appears, delete one or more entries to

add a new entry.

Add

Additional phone features

126

To edit an entry:

2. Use the dialpad to enter the name.

3. Press the Next soft key.

4. Use the dialpad to enter the telephone

number.

5. Do one of the following:

— Press the Done soft key to save the

new entry.

— Press the Cancel soft key to return

to the Add screen.

1. Press the Up/Down navigation keys to

scroll and highlight the desired entry.

2. Press the Edit soft key and perform your

edits.

3. Choose one of the following:

— Press the Done soft key to save the

changes.

— Press the Cancel soft key to return

to the Personal Directory without

saving your changes.

Done Cancel

Edit

Done Cancel

Additional phone features

127

To delete an entry:

To search for an entry:

1. Press the Up/Down navigation keys to

scroll and highlight the desired entry.

2. Press the Delete soft key.

3. Choose one of the following:

—Press the Confirm soft key to delete

the entry.

— Press the Cancel soft key to return

to the Personal Directory without

deleting the entry.

1. Press the Up/Down navigation keys to

scroll and highlight the desired entry.

2. Choose one of the following:

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Delete

Confirm Cancel

Dial Cancel

Additional phone features

128

Using the Callers List

The Callers List feature logs all incoming calls. The Callers List can store

up to 100 entries. When the list is full, the system overwrites the oldest

entry. Use the Callers List feature to review missed calls and to dial calls.

The Callers List contains:

• the caller’s last and first name (if available)

• the DN of the caller

• the time and date of the call

• the number of times the caller called

Entries in the Callers List are sorted by the time the call arrived.

Note: Calling Party Name Display (CPND) is affected depending on

the Preferred Name Match option. If Preferred Name Match is on, the

CPND appears according to your configurations. If the Preferred

Name Match option is off, the CPND appears according to the system

configurations.

To access the Callers List, press the Directory key and select Callers

List.

Note: If password control is enabled, enter your SCPW at the prompt.

Additional phone features

129

To dial an entry:

To delete an entry:

1. Press the Up/Down navigation keys to

scroll and highlight the desired entry.

2. Press the Dial soft key.

1. Press the Up/Down navigation keys to

scroll and highlight the desired entry.

2. Press the Delete soft key.

3. Choose one of the following:

—Press the Confirm soft key to delete

the entry.

— Press the Cancel soft key to return

to the Personal Directory without

deleting the entry.

Dial

Delete

Confirm Cancel

Additional phone features

130

To delete the entire Callers List:

Using the Redial List

The Redial List feature logs all outgoing calls. Redial List can stored up to

20 entries. When the list is full, the system overwrites the oldest entry.

Use the Redial List feature to review calls made, and to redial previously

dialed calls. The Redial List contains:

• the last and first names of the dialed party (if available)

• the DN of the dialed party

• the time and date of the last dialed occurrence

Entries in the Redial List are sorted by the time the call was received.

Note: Calling Party Name Display (CPND) is affected depending on

the Preferred Name Match option. If Preferred Name Match is on, the

CPND appears according to your configurations. If the Preferred

Name Match option is off, the CPND appears according to the system

configurations.

To access Redial List, press the Directory key and select Redial List.

Note: If password control is enabled, enter your SCPW at the prompt.

1. Press the Delete soft key.

2. Choose one of the following soft keys:

—Yes to delete the entire Callers List

—No to return to the previous screen

Delete

Yes No

Additional phone features

131

To dial an entry:

To delete an entry:

To delete the entire Redial List:

1. Press the Up/Down navigation keys to

scroll and highlight the desired entry.

2. Press the Dial soft key.

1. Press the Up/Down navigation keys to

scroll and highlight the desired entry.

2. Press the Delete soft key.

3. Choose one of the following soft keys:

—Yes to delete the entry

—No to return to the previous screen

1. Press the Delete soft key.

2. Choose one of the following soft keys:

—Yes to delete the entire Redial List

—No to return to the previous screen

Dial

Delete

Yes No

Delete

Yes No

Additional phone features

132

Using Virtual Office

Author’s note:

The Feature spec for the 1150E only shows specs for a 2005,

I assume that this is the 1150E now. Does it still support Virtual Office? If so

there are new graphics needed for this section.

The Virtual Office feature provides a service you can use while you are

away from your desk to transfer calls, and all your office telephone

features, to a remote telephone. Virtual Office makes this possible by

allowing you to use another 1150E (the Remote phone) to log in to your

own home or office IP Phone (the Office phone). After you log in, you can

access the DNs, autodial numbers, key layout, feature keys, and

voicemail features that are configured on your own home or office IP

Phone.

To use Virtual Office, you need your DN and preconfigured Station

Control Password (SCPW). You must activate Virtual Office on your

Office phone before you can connect to it from a Remote phone. See

“Logging in to Virtual Office” on page 133.

Note: Consult your system administrator to verify if the Virtual Office

feature is available for your use.

You can use an IP Phone as a Remote phone to connect to your 1150E

even if it is a different IP Phone model. Table 4 shows the IP Phones on

which you can use Virtual Office to connect to your 1150E.

Table 4: Virtual Office connection availability

Using IP Phone Possible to log in to the 1150E?

IP Phone 1120E Yes, with restrictions

IP Phone 1150E Yes

IP Phone 2001 Yes, with restrictions

IP SoftPhone 2033 Yes, with restrictions

IP Phone 2002 Yes

IP Phone 2004 Yes

Additional phone features

133

Note: A Virtual Office login from an IP Phone 1150E to an

IP Phone 1120E or IP Softphone 2050 is blocked in certain

situations. Consult your system administrator.

Logging in to Virtual Office

To activate Virtual Office on your Office telephone from your Remote

telephone:

IP SoftPhone 2050 Yes, with restrictions

IP Phone 2007 Yes

1. Press the Services key.

2. Press the Up/Down navigation keys to

scroll and highlight Virtual Office Login.

3. Press the Enter key.

4. At the prompt, enter your user ID.

5. Press the Enter key.

Table 4: Virtual Office connection availability

Using IP Phone Possible to log in to the 1150E?

Additional phone features

134

A successful login transfers all the features, time, date, and tones to your

Remote telephone from your Office telephone.

Using Virtual Office on your Remote telephone

Because the display characteristics, including size, vary from one IP

Phone model to the next, your Office 1150E display is different on each

Remote phone. Figure 9 shows an 1150E logged in as a Remote phone

to an 1150E Office phone. All the features appear as they do on your

Office 1150E.

6. At the prompt, enter the home Station

Control Password (SCPW).

Note 1: If the user ID is not found locally,

the message Locating Remote Server is

displayed.

Note 2: After three failed login attempts,

wait 1 hour before attempting to log in

again, or contact your system

administrator to reset your password.

For more information, see XRef for

Security features in here....

Note 3: Your Virtual Office session

expires after a fixed period of time,

(determined by your system

administrator).

Additional phone features

135

Figure 9: Logged in to an IP Phone 1150E

Figure 10 shows an IP Phone 1120E logged in as a Remote phone to an

1150E Office phone. Fewer display lines are available on the 1120E, so

the display provides less information.

Figure 10: Logged in to an IP Phone 1150E using an

IP Phone 1120E

Tr a n s Conf Forward More...

Nortel

User: 45645

42888

47678

09/16 2:32pm

42597

44759

41798

45645

User: 41963

42888

47678

41963

45726

Trans Conf Forward More...

Additional phone features

136

Figure 11 shows an IP Softphone 2050 logged in as a Remote phone to

an 1150E Office phone. In this case, the information display is is arranged

in a different fashion, but all the information is visible at one time.

Figure 11: Logged in to an IP Phone 1150E using an

IP Softphone 2050

Regardless of what model of IP Phone you use as a Remote phone, a

User information line is displayed, which lists the number of your Office

telephone.

Using Virtual Office on your Office telephone

Figure 12 shows the 1150E display when the phone is logged out due to

remote access.

Additional phone features

137

Figure 12: Office phone displays the message Logged Out

When activated for Virtual Office by a Remote telephone, your Office

telephone is logged out and no longer operational. If this is the case when

you return to your office, you can disconnect the remote login and regain

control of your Office phone. If you do not disconnect the remote login,

your Virtual Office session expires after a fixed period of time, determined

by your system administrator.

Logged Out.

Virtual Home

Additional phone features

138

To regain operation of a telephone being used for Virtual Office:

Logging out of Virtual Office

While working on a Remote phone, you can log out of Virtual Office using

the following steps.

To log out from a Remote telephone:

Choose one of the following:

— To completely disconnect your

Office telephone from the Remote

telephone:

a. Press the Home key.

b. Enter your User ID and password

(this logs the Office telephone back

on to your office network).

— Press the Virtual soft key to log in to

another IP Phone, and your

telephone becomes a Remote

telephone.

1. Press the Services key.

2. Press the Up/Down navigation keys to

scroll and highlight Virtual Office

Logout.

3. Press the Enter key.

Home

Vrtual

Additional phone features

139

Troubleshooting Virtual Office

Virtual Office can cause error messages to display on-screen.

Table 5 lists error messages and describes actions to correct the

causes.

Table 5: Troubleshooting Virtual Office (Part 1 of 3)

Displayed

Message Probable Cause Actions

Busy, try again Remote IP Phone is

active (not idle).

Wait for remote IP

Phone to become idle

and try again.

ACD is logged in. Log out of ACD IP

Phone before initiating

Virtual Office from

another IP Phone.

Make Set Busy is

inactive on ACD IP

Phone.

Configure Make Set

Busy active on ACD IP

Phone.

Invalid ID (1) Incorrect User ID

entered.

Enter correct User ID.

User ID is not in

Gatekeeper database.

Notify system

administrator.

Invalid ID (2) Incorrect User ID

entered.

Enter correct User ID.

Invalid ID (3) Incorrect User ID

entered.

Enter correct User ID.

User ID in Gatekeeper

database points to

originating Call Server.

Notify system

administrator.

Locked from

Three failed attempts to

enter the correct

Station Control

Password.

Wait one hour for the

lock to clear

automatically, or notify

system administrator to

clear lock.

Additional phone features

140

Permission

Denied (1)

Remote telephone has

no Station Control

Password.

Notify system

administrator.

Permission

Denied (3)

Incorrect User ID

entered.

Enter correct User ID.

Remote telephone has

no Station Control

Password.

Notify system

administrator.

Permission

Denied (4)

Incorrect User ID

entered.

Enter correct User ID.

Attempt to log in to a

remote

IP Phone 1120E or

IP Softphone 2050 from

an IP Phone 1150E

(some restrictions

apply).

Go to an

IP Phone 1120E or

IP Softphone 2050 and

try again, or consult

your local system

administrator.

Permission

Denied (5)

Incorrect User ID

entered.

Enter correct User ID.

Remote telephone does

not have VOUA Class

of Service.

Notify system

administrator.

Permission

Denied (6)

Incorrect User ID

entered.

Enter correct User ID.

Incorrect Station

Control Password

entered.

Select Retry, and try

again with the correct

Station Control

Password.

Server

Unreachable (1)

Network problem. Notify system

administrator if the

problem persists.

Table 5: Troubleshooting Virtual Office (Part 2 of 3)

Displayed

Message Probable Cause Actions

Additional phone features

141

Using Media Gateway 1000B

The Media Gateway 1000B (MG 1000B) provides a means of extending

CS 1000 Release 4.5 features to one or more remotely located branch

offices using the Branch Office feature. A branch office is a remote

location in the network where IP Phones, PSTN access, and TDM

telephones are located. Contact your system administrator to see if these

functions are available for your use.

The Media Gateway 1000B (MG 1000B) telephone can operate in

Normal or Local Mode.

Normal Mode

The telephone registers with the Main Office and receives telephone

services from the Main Office. At any time while using Normal Mode, you

can check Local Mode functionality (make and receive calls) by enabling

Local Mode and returning to Normal Mode. After testing, you can return to

Normal Mode (see “Using Resume Normal Mode” on page 142) or wait

for 10 minutes.

Local Mode

If the WAN connection goes down, the IP Phone loses communication

with the Main Office TPS. It then registers with the MG 1000B and

receives telephone services from the MG 1000B. Features such as

Personal Directory, Redial List, and Callers List are not available when

operating in Local Mode. When in Local Mode, the telephone displays the

message LOCAL MODE.

Server

Unreachable (2)

Network problem. Notify system

administrator if the

problem persists.

Table 5: Troubleshooting Virtual Office (Part 3 of 3)

Displayed

Message Probable Cause Actions

Additional phone features

142

Using Test Local Mode

Use Test Local Mode to check Local Mode functionality (make and

receive telephone calls). Test Local Mode is useful when provisioning has

changed for an IP Phone on an MG 1000B Controller.

Using Resume Normal Mode

Use the Resume Normal Mode command to return to Normal Mode after

testing survival functionality.

Note: If you do not use the Resume Normal Mode command after

testing, the telephone automatically returns to Normal Mode in 10

minutes.

1. Press the Services key.

2. Press the Up/Down navigation keys to

scroll and highlight Test Local Mode.

3. Press the Enter key (the telephone

resets and registers back to the branch

office).

1. Press the Services key.

2. Press the Up/Down navigation keys to

scroll and highlight Resume Normal

Mode.

3. Press the Enter key (the telephone

registers back to the main office).

Corporate Directory

143

Troubleshooting MG 1000B

The MG 1000B can cause error messages to display on-screen. Table 6

lists error messages and describes actions to correct the causes.

Corporate Directory

The Corporate Directory application allows you to search by

entering the characters in the name of the person you are calling,

beginning with the last name. Once you have located the name and

number of the person, you may use the dial soft key to call the

number. You may copy an entry from the Corporate Directory and

paste it into your telephone’s Personal Directory for quick access.

To use the Corporate Directory application:

1. Press the Applications Key.

Table 6: Troubleshooting MG 1000B

Display Message Probable Cause Actions

Local Mode Test Local Mode.

Network problem.

Press the Services

key, and then select

Resume Normal

Mode.

Contact system

administrator if

problem persists.

Local Mode

Invalid ID (1)

Gatekeeper unable to

find end point from

Branch User ID.

Notify system

administrator.

Local Mode

Invalid ID (2)

Branch User ID not

found in any

equipped Terminal

Number (TN).

Notify system

administrator.

App's

Corporate Directory

144

Note: If, when you press the Applications Key, Corporate Directory

is highlighted, you may proceed directly to step 4.

2. From the Applications menu, use the Navigation Keys to highlight

Corporate Directory.

3. You may press the Select Key or proceed directly to step 4.

The Corporate Directory Find screen appears.

4. Use the dial pad to enter the name of the person you want to call. Enter

the last name first. Separate the last name and first name with a comma.

Note 1: The comma is the first character on the ⁄ Key on your dial pad.

Note 2: You do not need to enter the entire name. When the Done Key is

pressed, the application will highlight the first directory entry that matches the

text that you entered.

5. Press the Done Key.

The application highlights the first entry that matches the text you entered

in step 4. If there is no match, the screen displays No matches found for

. . . (the text that you entered).

6. Use the Navigation Keys to scroll through the directory.

Note: The entire directory is available. The “find” process determines

which directory entry to select as your starting point.

Corporate Directory

Select

Done

Corporate Directory

145

7. If desired, use the Right Navigation Key to move from “list” view to

“card” view. In card view, the telephone and department numbers for the

entry are viewable. Use the Left Navigation Key to return to list view.

Note: While you are in card view, you may use the Up or Down

Navigation Key to scroll through directory entries.

8. Press the Dial Key.

9. Press an Individual Line (DN) Key to call the person whose name is

highlighted.

Note: Outgoing calls may not be placed on your ACD DN using your

In-Calls Key.

To find another directory listing or to refine your current directory search:

Press the NewFind Key to begin a new search, or press the Resume Key

to enter additional characters so that you may narrow your search.

To exit the Corporate Directory application:

Press the Quit Key or the Applications Key.

To copy an entry from the Corporate Directory to your telephone’s Personal

Dial

2637

NewFind Resume

Quit

App's

Corporate Directory

146

Directory:

1. With the entry selected in the Corporate Directory, press the Copy Key.

2. In the Copy to screen, press the Directory Key to copy the name and

telephone number to your Personal Directory.

After you complete editing and entering the name and telephone

number, you are returned to the Corporate Directory.

Copy

Dirctry

Accessories for the IP Phone 1150E

147

Accessories for the

IP Phone 1150E

Optional items are available for use with your 1150E. Please contact your

System Administrator for additional details.

Accessory Connection Module (ACM)

The Accessory Connection Module (ACM) provides the interface for

adding the Analog Terminal Adapter, External Alerter and Recorder

Interface, Personal Directory PC Utility, and Computer Telephony

Integration Adapter.

Additional Key Caps

Four of the bottom six keys may be re-configured to meet your specific

business needs. You may order an optional key cap kit which provides

labeled key caps for these keys. The kit provides a key cap for each of the

following features: Answer Agent, Activity, Answer Emergency, Observe

Agent, and Display Calls Waiting.

Analog Terminal Adapter (ATA)

The Analog Terminal Adapter (ATA) allows you to connect an analog

device such as a modem or fax machine to your telephone.

Computer Telephony Integration Adapter

(CTIA)

The Computer Telephony Integration Adapter (CTIA) provides an

interface between your 1150E and your PC for first party call control

applications. The CTIA also functions as a Personal Directory PC Utility

Cartridge when used with the optional Personal Directory PC Utility

software.

Accessories for the IP Phone 1150E

148

Display-based Expansion Module

The Display-based Expansion Module provides additional line (DN) or

feature keys for the 1150E. The Display-based Expansion Module has

eight keys on three different layers for a total of 24 additional line (DN) or

feature keys. The three layers are accessed through the use of a “page”

key. The 1150E will support one Display-based Expansion Module.

External Alerter and Recorder Interface

The External Alerter and Recorder Interface lets you connect a remote

ringer, indicator light, or recording device to your telephone.

Handset

The 1150E is not shipped with a handset. A handset is available as a

hardware option for the telephone.

Headsets

Amplified and unamplified Headsets are compatible with your 1150E. The

amplified headset is an option for noisy environments.

Headsets vary in electrical, physical and audio characteristics.

Performance perception is subjective so it is recommended that the

headset user try using their headset with each of the three settings on

both internal and external calls to determine which works best for them.

To adjust the headset volume, go to the Options menu, Headset types

and select one of the headset types from the sub-menu item: Headset 1,

Headset 2 or Amplified.

Refer to your distributor for recommended headset types for use with the

1150E.

Accessories for the IP Phone 1150E

149

Key-based Expansion Module

The Key-based Expansion Module provides additional line (DN) or

feature keys for the 1150E. You can add up to two Key-based Expansion

Modules.

Personal Directory PC Utility

The Personal Directory PC Utility provides a faster, easier way to create

or modify the Personal Directory on the 1150E. You can enter names and

numbers into a directory file on your PC, and download the file directly

from the PC to the 1150E through a serial port connection. You can also

upload the Personal Directory from the 1150E to your PC so that you can

modify the directory. The PC and the 1150E are connected using the

Personal Directory PC Utility Cartridge. The Computer Telephony

Integration Adapter (CTIA) may also be used to connect the PC and the

1150E when used with the optional Personal Directory PC Utility

software.

Accessories for the IP Phone 1150E

150

Terms you should know

151

Terms you should know

Calling Party Name Display

Information appearing on the LCD display screen, such as the

caller’s name and telephone number. The system must have

CPND enabled.

Category 5 (Cat5)

Cable and associated connecting hardware capable of

transmitting at speeds up to 100 MHz, used by 10BaseT,

100BaseT4, 100BaseTX.

Category 5e (Cat5e)

Most Cat5 cable manufactured after 1996 also supports

1000BaseT (GigE) installations, and is designated Cat 5e. Cat5e

cable normally has four pairs of copper wire.

Category 6 (Cat6)

Cable and associated connecting hardware capable of

transmitting at speeds up to 200 MHz. Designed specifically to

support 1000BaseT (GigE), it is also compatible with 10BaseT,

100BaseT4, and 100BaseTX installations. The cable normally

has four pairs of copper wire.

Communication Server 1000

Your office communication system.

Date/time display

The current date and time when the telephone is in an idle state.

Directory Number (DN)

A number consisting of one to seven digits for a telephone, and

also known as an extension number.

Terms you should know

152

Feature display

An area that shows status information about the feature in use. It

also displays the name and status of the active session.

Feature Status Lamp indicator

An LCD or an LED that indicates a data message, contact, or

feature status by a flash, wink, steady on, or off.

Fixed key

The hard-labeled keys on your telephone.

Flexible Feature Codes (FFCs)

Specialized codes entered using the dialpad that enable features

(for example, Ring Again).

Release key

A fixed key used to end an active call.

Indicator

An LCD or an LED that indicates the status of a feature by the

flash, wink, steady on, or off.

Information display

Any display of call activity, lists, prompts, and status of calls. If the

text message exceeds the available display area, a scroll arrow

icon indicates that you must use the scroll keys to view the

remaining text.

Interrupted dial tone

A broken or pulsed dial tone that sounds when you access some

features on your telephone.

Message/Inbox

A fixed key on your IP Phone 1150E that connects to your voice

messaging system when the key is pressed.

Terms you should know

153

Navigation keys

Keys used to scroll through menus and lists appearing on the

LCD display screen.

Off-hook

Any line selected to make a call or receive an incoming call.

The term off-hook is applied whether (a) the end user lifts up the

handset, (b) the end user presses a line key, (c) the call is

automatically answered at the telephone, or (d) a line is

automatically selected for an outgoing call.

Paging tone

A special tone (two beeps followed by dial tone) that sounds

when you use the Radio Paging feature.

Ringback/ring tone

A sound indicating that a call you have made is ringing at its

destination.

Services key

A fixed key used to access options such as Telephone Options,

Password Admin, Virtual Office Login, Virtual Office Logout, Test

Local Mode, and Resume Normal Mode.

Shared Directory Number

A DN (extension) that is shared by two or more persons.

Special Prefix code (SPRE)

Special codes entered using the dialpad, followed by a two-digit

access code, that enable features (for example, Call Forward All

Calls requires entry of SPRE code + 74).

Soft keys

A set of keys programmed by your system administrator. These

four keys, located directly below the display area, have four

Terms you should know

154

programmable layers. These keys are also used to configure

parameters in the Telephone Options menu.

Special dial tone

The three consecutive tones followed by dial tone that you hear

when accessing telephone features.

Station Control Password (SCPW)

Enables security features on your phone to prevent others from

making calls from your telephone and to prevent access to

protected features (for example, Remote Call Forward).

Status Messages

A message displayed to inform the user of important information.

A right arrow appears if more than one Status Message is

present. Examples of Status Messages include: Message

Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring

Again active, and Ringer is OFF.

System or Switch

Your office communication system.

Switchhook

A button on which the handset presses down, disconnecting your

call when you replace the handset. The handset (when lifted)

releases the switchhook, and you either answer an incoming call

or you receive a dial tone to make a call.

User interface

Screen displays that interact with the end user as a result of an

action or event.

Visual Alerter/Message Waiting indicator

An LCD or an LED that flashes to indicate that a message is

waiting or when the ringer is on.

Regulatory and safety information

155

Regulatory and safety

information

Table 7 lists EMC compliance for various jurisdictions, while Table 9 lists

compliance with Safety standards.

Note 1: This equipment has been tested and found to comply with the

limits for a Class B digital device, pursuant to part 15 of the FCC

Rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This

equipment generates, uses and can radiate radio frequency energy

and, if not installed and used in accordance with the instructions, may

cause harmful interference to radio communications. However, there

is no guarantee that interference will not occur in a particular

installation. If this equipment does cause harmful interference to radio

or television reception, which can be determined by turning the

Table 7: EMC compliance

Jurisdiction Standard Description

United

States

FCC CFR 47

Part 15

Class B Emissions: FCC Rules for Radio

Frequency Devices (see Notes 1 and 2)

Canada ICES-003 Class B Emissions: Interference-Causing

Equipment Standard: Digital Apparatus

Australia/

New

Zealand

AS/NZS 3548

CISPR 22

Class B Emissions: Information

technology equipment - Radio

disturbance

European

Community

EN 55022 Class B Emissions: Information

technology equipment - Radio

disturbance

EN 55024 Information technology equipment -

Immunity characteristics

Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current emissions

(equipment input current <= 16 A per

phase)

EN 61000-3-

Limitation of voltage fluctuations and

flicker in low-voltage supply systems for

equipment with rated current <= 16 A

Regulatory and safety information

156

equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

• Consult the dealer or an experienced radio/ TV technician for help.

Note 2: The user should not make changes or modifications not

expressly approved by Nortel Networks. Any such changes could

void the user’s authority to operate the equipment.

This Class B digital apparatus complies with Canadian ICES-003. Cet

appareil numérique de la classe B est conforme à la norme NMB-003 du

Canada.

Warnings:

• This is a Class B product. In a domestic environment this product can

cause radio interference in which case the user must take adequate

measures.

• Operation is subject to the following two conditions: (1) this device

may not cause interference, and (2) this device must accept any

interference, including interference that may cause undesired

operation of the device.

• Privacy of communications may not be ensured when using this

telephone.

• To prevent radio interference to the licensed service, this device must

be operated indoors only and should be kept away from windows to

provide maximum shielding.

Table 8: Safety standards

Jurisdiction Standard Description

United States UL 60950-1 ITE equipment - Safety - Part 1:

General requirements

Canada CSA 60950-1-03 ITE equipment - Safety - Part 1:

General requirements

European

Community

EN 60950-1 +A11 ITE equipment - Safety - Part 1:

General requirements

Regulatory and safety information

157

Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1:

General requirements

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68

Australia: AS/ACIF S004: Voice Frequency Performance Requirements

for Customer Equipment

This equipment complies with the CE Marking requirements.

EU Countries: This device complies with the essential requirements and

other relevant provisions of Directive 1999/5/EC. A copy of the

Declaration may be obtained from Nortel Networks GmbH address:

Ingolstaedter Strasse 14-18, 80807 Munich GermanyTable 9 lists EMC

compliance for various jurisdictions

Australia/New

Zealand

AS/NZS

60950.1:2003

Safety of Information Technology

Equipment

Table 9: EMC compliance

Jurisdiction Standard Description

United

States

FCC CFR 47

Part 15

Class A Emissions: FCC Rules for Radio

Frequency Devices (see Notes 1 and 2)

Canada ICES-003 Class A Emissions: Interference-Causing

Equipment Standard: Digital Apparatus

Australia/

New

Zealand

AS/NZS 3548

CISPR 22

Class A Emissions: Information

technology equipment - Radio

disturbance

Table 8: Safety standards

Jurisdiction Standard Description

Regulatory and safety information

158

Note: This equipment has been tested and found to comply with the

limits for a Class A digital device, pursuant to Part 15 of the FCC

Rules. These limits are designed to provide reasonable protection

against harmful interference when the equipment is operated in a

commercial environment. This equipment generates, uses, and can

radiate radio frequency energy and, if not installed and used in

accordance with the instruction manual, may cause harmful

interference to radio communications. Operation of this equipment in

a residential area is likely to cause harmful interference in which case

the user will be required to correct the interference at his own

expense.

The user should not make changes or modifications not expressly

approved by Nortel Networks. Any such changes could void the

user’s authority to operate the equipment.

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

• Consult the dealer or an experienced radio/ TV technician for help.

Note: The user should not make changes or modifications not

expressly approved by Nortel Networks. Any such changes could

void the user’s authority to operate the equipment.

European

Community

EN 55022 Class A Emissions: Information

technology equipment - Radio

disturbance

EN 55024 Information technology equipment -

Immunity characteristics

Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current emissions

(equipment input current <= 16 A per

phase)

EN 61000-3-3 Limitation of voltage fluctuations and

flicker in low-voltage supply systems for

equipment with rated current <= 16 A

Table 9: EMC compliance

Jurisdiction Standard Description

Regulatory and safety information

159

This Class A digital apparatus complies with Canadian ICES-003. Cet

appareil numérique de la classe A est conforme à la norme NMB-003 du

Canada.

Warnings:

• This is a Class A product. In a domestic environment this product can

cause radio interference in which case the user must take adequate

measures.

• Operation is subject to the following two conditions: (1) this device

may not cause interference, and (2) this device must accept any

interference, including interference that may cause undesired

operation of the device.

• Privacy of communications may not be ensured when using this

telephone.

• To prevent radio interference to the licensed service, this device must

be operated indoors only and should be kept away from windows to

provide maximum shielding.

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68

This equipment complies with the CE Marking requirements.

EU Countries: This device complies with the essential requirements and

other relevant provisions of Directive 1999/5/EC. A copy of the

Declaration may be obtained from Nortel Networks GmbH address:

Ingolstaedter Strasse 14-18, 80807 Munich Germany

Table 10: Safety standards

Jurisdiction Standard Description

United States UL 60950-1 ITE equipment - Safety - Part 1:

General requirements

Canada CSA 60950-1-03 ITE equipment - Safety - Part 1:

General requirements

European

Community

EN 60950-1 +A11 ITE equipment - Safety - Part 1:

General requirements

Australia/New

Zealand

AS/NZS

60950.1:2003

Safety of Information Technology

Equipment

Regulatory and safety information

160

Index

161

Index

About the IP Phone 2004 11, 151

Accessory Connection Module

(ACM) 147

ACD calls 63

Activity code 63

additional key caps 147

agent ID 58

agent keys 71

Agent Return 69

Agent Walkaway 69

Analog Terminal Adapter (ATA)

147

announcement 99, 108

Answer Agent 71

answer calls 89

Answer Emergency 72

Answer Supervisor 67

applications

Corporate Directory 143

Attendant Recall 93

Auto Dial 83

display number 83

Automatic Answerback 97

Busy Override 105

buzz 99

call accounting 95

Call Agent 72

Call Charge 100

Call Forcing 64

Call Forward 77, 114

Internal 115

Call Join 120

Call Page 99

Call Park 93

Call party information 151

Call Pickup 111

Call Supervisor 68

Call timer 53

Call Trace 96

call transfer 91

Call Waiting 112

Calling Party Number 95

Calls Waiting indicator 77

camp-on

forced 103, 104

Change feature key labels 53

charge account 95

Charge Account, Forced 100

charge calls 100

Computer Telephony Integration

Adapter (CTIA) 147, 149

Conference 96, 119, 121

Conference with Supervisor 68

Configure area code setup 49

Configure Callers List log 46

Configure Name Display format 51

Configure New Call indication 47

Configure Preferred Name Match

Index

162

Connect the components 29

Contrast adjustment 41

Corporate Directory 143

Date/time display 151

Date/Time format 43

dialing

on-hook 82

predial 82

Direct Inward System Access 116,

117

Directory key 20

Directory Number 151

Display Agents 78

Display Key 96

Display Network Diagnostics Utili-

ties 19

Display Queue 77

Display-based Expansion Module

148, 149

DN 151

Electronic Lock 118

Emergency

supervisor 72

End ACD call 64

Enhanced Override 103

Expand key 16

External Alerter and Recorder In-

terface 149

Feature Access Code (FAC) 81,

97, 105, 112

Feature display 152

Fixed key 152

Flexible Feature Code (FFC) 81,

87, 97, 103, 105, 106, 111, 112,

115, 116, 117, 118, 123, 152

Forced Camp-on 103, 104

forward calls

all calls 114

internal calls 115

remote activation 116

Group Call 122

Headset

interface 57

talk/listen 73

headsets 148

Hold 113

Hold key 16

Hot Line 88

Indicator status 152

Individual Line (DN) Key 97

Information display 152

Intercom 88

Interflow 74

Internal Call Forward 115

Interrupted dial tone 152

join a call 120

Index

163

Key-based Expansion Module 149

keys

Display Key 96

Language display 42

Last Number Redial 85

Line (DN) key 15

Local Dialpad Tone 44

Local Mode 141

Log out

standard 58

Malicious Call Trace 96

Media Gateway 1000B 141

Message (Inbox) key 20

Message key 152

Message waiting indicator 17, 154

More key 15

Multiple Appearance Directory

Number (MADN) 106

Multiple Queue Assignment (MQA)

Mute key 16

Navigation keys 16, 153

Night Service 75

Non-ACD calls 67

Normal Mode 141

Not Ready 65, 70, 72

Observe Agent 74

Off-hook 153

Onhook Default Path 52

on-hook dialing 82

Override 103, 105

override

enhanced 103

page 99

“Meet - me” page 106

paging 106

Paging tone 153

park 93

password change 119

Personal Directory PC Utility 147,

149

pickup 111

position ID 71

Predial 82

Priority 58

Privacy Release 106

Radio Paging 106

recall

attendant 93

Timed Reminder Recall 92

receive calls 89

Redial 85

Regulatory and safety information

155

Release key 16

Remote Call Forward 116

Index

164

Resume Normal Mode 142

Return from Walkaway 70

Ring Again 84

ring tone 104

Ring type 53

ringback 104

Ringback/ring tone 153

Secondary DN calls 64

secure your telephone 118

Security features 22

Selectable Conferee Display and Disconnect 121

Services key 18, 153

Shared Directory Numbers 153

Soft keys (self-labeled) 153

Special dial tone 154

Special Prefix code (SPRE) 153

Speed Call 85

Speed Call Controller 85

Speed Call, System 87

Station Control Password 117, 118, 119

Station Control Password (SCPW) 154

Status Messages 154

Supervisor 59, 67

Supervisor ID 58

Switchhook 154

System or Switch 154

System Speed Call 87

Telephone display 21

Telephone Options 39

Test Local Mode 142

Index

165

Timed Reminder Recall 92

trace 96

Transfer 91, 96

Transfer to Supervisor 69

USB keyboard

function keys 26

User Interface 154

Virtual Office 132

Virtual Office login 133

Virtual Office logout 138

Virtual Office on your Remote telephone 134

Vmsg 109

Voice Call 108

Voice Messaging control 109

Volume adjustment 40

Volume control bar 15

Index

166

Nortel Communication Server 1000

Nortel IP Phone 1150E

User Guide

Information is subject to change without notice. Nortel Networks reserves

the right to make changes in design or components as progress in

engineering and manufacturing may warrant.

Publication Number: P1002467

Document Release: Draft 0.02

Date: April 2005

Produced in Canada

Internet address

http://www.nortelnetworks.com

Avaya Canada IP1150E Bluetooth IP Phone User Manual Nortel IP Phone 1140E User Guide CS 1000

Avaya Canada Corporation Bluetooth IP Phone Nortel IP Phone 1140E User Guide CS 1000

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