Avaya Canada IP1150E Bluetooth IP Phone User Manual Nortel IP Phone 1140E User Guide CS 1000

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Document ID	702670
Application ID	vp/J7t3QvpcaMQvB5SD1xg==
Document Description	Manual
Short Term Confidential	No
Permanent Confidential	No
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Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	242.19kB (3027333 bits)
Date Submitted	2006-09-08 00:00:00
Date Available	2006-09-11 00:00:00
Creation Date	2006-04-20 09:27:39
Producing Software	Acrobat Distiller 7.0.5 (Windows)
Document Lastmod	2006-04-20 10:06:45
Document Title	Nortel IP Phone 1140E User Guide (CS 1000)
Document Creator	FrameMaker 7.1
Document Author:	Nortel Networks

Title page
Nortel Communication Server 1000
Nortel IP Phone 1150E
User Guide
Revision history
Revision history
November 2005
Standard 1.01. This document is issued to support
Nortel Communication Server 1000 Release 4.5 software.
Revision history
Contents
Contents
About the Nortel IP Phone 1150E . . . . . . . . . . . . . . . . . . . . 11
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 21
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Entering text using the telephone dialpad . . . . . . . . . . . . . . . 25
Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 26
Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 26
Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 29
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Connecting the components of the phone . . . . . . . . . . . . . . . 30
Connecting a Bluetooth headset . . . . . . . . . . . . . . . . . . . . . . 35
Interaction between Bluetooth headset and wired headset . . 35
Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 37
Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 39
To use the Telephone Options menu: . . . . . . . . . . . . . . . 40
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Adjusting the display screen contrast . . . . . . . . . . . . . . . . 41
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Selecting date and time format . . . . . . . . . . . . . . . . . . . . 43
Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 44
Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 44
Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 45
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Contents
Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 46
Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 52
Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 52
Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 53
Configuring the name display format . . . . . . . . . . . . . . . . 55
Using the call indication light . . . . . . . . . . . . . . . . . . . . . . 56
Selecting a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Call Center Agent/Supervisor Features . . . . . . . . . . . . . . . 57
Headset interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Agent login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Correct errors during the login procedure . . . . . . . . . . . . . . . . 60
Default login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Agent logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Call Center Agent features . . . . . . . . . . . . . . . . . . . . . . . . . 63
Use Activity Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Answering Call Center calls . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Call Forcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Use the Emergency Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Use Not Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Activate Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Answer or make non-ACD calls . . . . . . . . . . . . . . . . . . . . . . . 67
Contact your supervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Use Walkaway and Return from Walkaway . . . . . . . . . . . . . . 69
Call Center Supervisor features . . . . . . . . . . . . . . . . . . . . . 71
Agent Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Answer Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Answer Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Contents
Call Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Use the Supervisor Observe and Supervisor Headset Jack . 73
Observe Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Interflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Viewing queue status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
The ACD Calls Waiting status indicator . . . . . . . . . . . . . . . . . 77
Display Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Display agent status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Your telephone’s non-ACD call features . . . . . . . . . . . . . . 81
Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Use the Predial feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Auto Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Redial last number called . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Use Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Make a System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Use Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Make an Intercom call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Answer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Use Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Use Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Use Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Calling Party Number/Charge Account . . . . . . . . . . . . . . . . . . 95
Display incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Contents
Trace a Malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Additional Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Use the buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Call Page to make an announcement . . . . . . . . . . . . . . . . . . 99
Charge or Force Charge a call . . . . . . . . . . . . . . . . . . . . . . . 100
Enhanced Override Feature . . . . . . . . . . . . . . . . . . . . . . . . . 103
Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Override Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Privacy Release Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Radio Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Use the Voice Messaging control screens . . . . . . . . . . . . . . 109
Activate Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . 111
Activate Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Use Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Forward calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Forward internal calls only . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Use Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Secure your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Set up a Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Join a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Selectable Conferee Display and Disconnect . . . . . . . . . . . 121
Use Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 125
Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 125
Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Contents
Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 133
Using Virtual Office on your Remote telephone . . . . . . . 134
Using Virtual Office on your Office telephone . . . . . . . . 136
Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 138
Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 139
Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 141
Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 142
Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 142
Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 143
Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Accessories for the IP Phone 1150E . . . . . . . . . . . . . . . . 147
Accessory Connection Module (ACM) . . . . . . . . . . . . . . . . . 147
Additional Key Caps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Analog Terminal Adapter (ATA) . . . . . . . . . . . . . . . . . . . . . . 147
Computer Telephony Integration Adapter (CTIA) . . . . . . . . . 147
Display-based Expansion Module . . . . . . . . . . . . . . . . . . . . 148
External Alerter and Recorder Interface . . . . . . . . . . . . . . . . 148
Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Key-based Expansion Module . . . . . . . . . . . . . . . . . . . . . . . 149
Personal Directory PC Utility . . . . . . . . . . . . . . . . . . . . . . . . 149
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Regulatory and safety information . . . . . . . . . . . . . . . . . . 155
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Contents
10
About the Nortel IP Phone 1150E
About the Nortel IP Phone 1150E
Author’s note: This document utilizes the User Guide from the 1140E as its
basis. The 1150E appears to have similar features to the 3905. When
reviewing this document, please note where functionality follows the 1140E or
the 3905, or neither.
The Nortel IP Phone 1150E provides easy access to a wide range of
business features. Your network administrator assigns features to your
feature keys and provides you with passwords and other codes as
required. The CS 1000 system automatically controls incoming call
routing to answering positions, and can provide music or recorded
announcements to waiting callers.
In this document, Call Center telephone and Automatic Call Distribution
telephone (ACD) are interchangeable terms for the 1150E.
Note: In this guide, user-defined feature key labels appear beside the
keys, and soft key labels appear directly above the keys. Figure 1
shows user-defined feature keys and soft keys.
Figure 1: User-defined feature keys and soft keys
11
About the Nortel IP Phone 1150E
Basic features
The IP Phone 1150E supports the following features:
•
six user-defined feature keys with labels and indicators
•
four soft keys
Note: Some IP Phone 1150E phones are not configured to support
soft key functionality. Consult your system administrator.
•
graphical, high-resolution LCD display, backlit, with adjustable
contrast
•
high-quality speaker phone
•
volume control keys for adjusting ringer, speaker, handset, and
headset volume
•
six specialized feature keys:
— Quit
— Directory
— Message/Inbox
— Shift/Outbox
— Services
— Copy
•
ten call-processing fixed keys:
— Mute
— Release
— Talk/Listen
— Expand
— Hold
— Emergency
— Supervisor
— Make Busy
— Not Ready
— In Calls
12
About the Nortel IP Phone 1150E
•
gigabit Ethernet ports
•
built-in gigabit Ethernet switch for shared PC access
•
headset jack with an On/Off key
•
USB port to support a keyboard or mouse
Note: Powered downstream 1.1-compliant USB hubs are supported,
including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.
•
automatic network configuration
•
hearing aid compatibility
•
wireless headset support using a Bluetooth® 1.2-compliant Audio
Gateway (Headset Profile, Bluetooth Power Class 2)
13
About the Nortel IP Phone 1150E
Figure 2 shows the IP Phone 1150E.
Figure 2: IP Phone 1150E
Telephone controls
Note: In some geographic regions, the Nortel IP Phone 1150E is
offered with key caps that have English text labels. Text in
14
About the Nortel IP Phone 1150E
parentheses indicates labels appearing on the key caps, for example,
(Services).
Fwd
Soft keys are located below the display
area. The LCD label above each key
changes based on the active feature.
Fwd
When a triangle appears before a soft key
label, the feature is active.
More..
Press the More.. key to access the next
layer of soft keys (self-labeled).
The keys on either side of the LCD display
area are user-defined feature keys, with
labels on the LCD. These keys also function
as line (DN) keys.
A steady LCD light beside a line (DN) key
indicates that the line is active. A flashing
LCD light indicates the line is on hold or the
feature is being programmed.
AutoAns
(Volume +)
(Volume -)
A steady LCD light beside a feature key
indicates that the feature is active. A flashing
LCD light indicates that the feature is being
programmed.
Use the Volume control buttons to adjust
the volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the top button to increase the volume, and
press the bottom button to decrease the
volume.
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About the Nortel IP Phone 1150E
Press the Mute key to listen to the receiving
party without transmitting. Press the Mute
key again to return to two-way conversation.
The Mute key applies to handsfree, handset,
and headset microphones.
Note: The Mute LED indicator, located
on the Mute key, flashes to indicate that
the microphone is muted.
Use the Navigation keys to scroll through
menus and lists appearing on the LCD
display screen. The outer part of this key
cluster rocks for up, down, left, and right
movements.
Use the Send/Enter key, at the center of the
Navigation key cluster, to confirm menu
selections.
Note: In most menus, you can use the
Send/Enter key instead of the Select
soft key.
Press the Hold key to put an active call on
hold. Tap the flashing line (DN) soft key to
return to the caller on hold.
Use the Expand key to access external
server applications
Use the Release key to terminate an active
call.
16
About the Nortel IP Phone 1150E
When a message is waiting, the orange
Visual Alerter/Message Waiting
indicator flashes. Also, this indicator flashes
when the set ringer is on.
When a data-related message, such as an
instant message, is received, the blue
Feature Status Lamp flashes. Also, this
indicator flashes when a contact has come
online.
Note: This function requires server
support and, therefore, is not available
on all phones; consult your
administrator.
Press the Copy Key to copy entries to your
Personal Directory from other lists, such as
the Caller List, Redial List, and Corporate
Directory.
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About the Nortel IP Phone 1150E
Press the Services key and use the
navigation keys to access the following
items:
•
Telephone Options:
—
—
—
—
—
—
—
—
—
—
—
—
—
—
Volume adjustment
Contrast adjustment
Language
Date/Time
Display diagnostics
Local Dialpad Tone
Set Info
Diagnostics
Call Log Options
Ring type
Call Timer
On hook default path
Change Feature Key Label
Name Display Format
18
About the Nortel IP Phone 1150E
•
Password Admin:
— Station Control Password
(continued)
Note: The Password Admin menu is
not available on all IP Phone 1150E
phones. Consult your system
administrator.
•
Display Network Diagnostics Utilities
Note: Only your system administrator
or service provider can use Display
Network Diagnostics Utilities to perform
Internet diagnostics.
•
Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)
•
Test Local Mode and Resume Local
Mode (if Media Gateway 1000B is
configured)
Press the Services key to exit from any
menu or menu item.
Press the Services key twice to access the
Local Tools menu, and use the navigation
keys to access the following items:
•
1. Preferences
•
2. Local Diagnostics
•
3. Network Configuration
•
4. Lock Menu
Press the Services key to exit from any
menu or menu item.
Note: Your system administrator can
establish a password for the Local Tools
menu. If you attempt to access the Local
Tools menu and a dialog box appears
prompting you for a password, contact
your system administrator.
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About the Nortel IP Phone 1150E
Press the Cancel key to exit an active menu
or dialog. Pressing the Cancel key does not
affect the status of active calls.
Press the Shift/Outbox key to toggle
between two feature key pages and to
access an additional six lines/features.
Press the Message/Inbox key to access
your voice mailbox.
Note: This function is not available on all
phones; consult your system
administrator.
Press the Directory key to access directory
services.
Press the Supervisor key to open a direct
line from the agent telephone to the
supervisor.
Press the Make Busy key to log out of the
ACD queue and agent position.
Press the In-Calls key to answer incoming
ACD calls.
Press the Not Ready key to exit the ACD
queue without logging out.
20
About the Nortel IP Phone 1150E
Telephone display
Your IP Phone 1150E has three display areas:
•
The upper display area provides line and feature key status.
•
The middle display area contains single-line information for items
such as caller number, caller name, feature prompt strings, userentered digits, date and time information, and telephone information.
•
The lower display area provides feature soft key label information.
Figure 3 shows an LCD screen.
Figure 3: IP Phone 1150E LCD screen
Call features and Flexible Feature Codes
Some features are not available on all telephones. Call features and
Flexible Feature Codes (FFC) must be assigned to your telephone
and supported by system software. Contact your system
administrator to configure these features and codes on your
telephone.
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About the Nortel IP Phone 1150E
Security features
Your Station Control Password (SCPW) enables the following security
features:
•
Electronic Lock to prevent others from making calls from your
telephone
•
password-protected telephone features (for example, Personal
Directory, Redial List, and Callers List)
Your system administrator defines your initial SCPW. Contact your
system administrator for detailed information.
To change your SCPW:
1. Press the Services key.
2. Press the Up/Down keys to scroll and
highlight Password Admin.
3. Press the Enter key.
4. Use the dialpad to enter your password
at the prompt.
5. Press the Up/Down keys to scroll and
highlight New Password.
6. Press the Enter key.
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About the Nortel IP Phone 1150E
7. Use the dialpad to enter the new
password.
Select
8. Press the Select soft key to accept the
new password.
Note: If you are locked out of your
IP Phone 1150E, or if you forget your
SCPW, contact your system
administrator.
Note: The default configuration for Password Protection is off.
To turn Password Protection on or off:
1. Press the Directory key.
2. Press the Up/Down navigation keys to
scroll and highlight Change Protection
Mode.
3. Use the dialpad to enter your password
(if Password Protection is enabled).
Enter
4. Press the Enter soft key.
5. Press the Up/Down navigation keys to
scroll and highlight one of the following:
— Enable Password Protection
— Disable Password Protection
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About the Nortel IP Phone 1150E
6. Choose one of the following soft keys:
Yes
No
or
Done
— Yes to accept the selection
— No to return to the Directory menu
7. Press the Done soft key.
24
Entering and editing text
Entering and editing text
You can enter and edit text on your IP Phone 1150E using the following
methods:
•
“Entering text using the telephone dialpad” on page 25
•
“Entering text using the USB keyboard” on page 26
•
“Editing text using the soft keys” on page 26
The use of any of these methods for text entry or editing depends on the
application. Table 1 shows the applications and input devices that you
can use for text entry.
Table 1: Application text entry
For:
Use:
Call Server-related applications
(for example, changing feature
key labels, adding personal
directory entries, or dialing)
Dialpad
Graphical applications
USB keyboard
Local Tools menu
USB keyboard
USB keyboard for numeric
entries only
Dialpad for numeric entries
Entering text using the telephone dialpad
You can use the dialpad to enter text when you use features such as
Personal Directory, Redial List, and Callers List. Use the dialpad in
conjunction with the soft keys.
For example, if you want to enter the letter A, press the number 2
key once. If you want to enter the letter C, press the number 2 key
three times.
Note: No letters are associated with the number 1 or the 0 keys.
25
Entering and editing text
Entering text using the USB keyboard
Author’s note: Is there support for a USB keyboard on the 1150E?
You can use the USB keyboard, when connected, to enter text in the tools
and graphical applications.
For number entry in telephone applications (for example, when dialing),
you can use the keyboard to enter digits (0–9), as well as * and #. Other
characters are ignored.
When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and
f8) to control the telephone. Table 2 shows the function keys and their
associated action during telephone calls.
Table 2: USB keyboard function keys during telephone calls
Function key
Action
f1
Go to Handsfree mode
f2
Go to Headset mode
f3
Place the current call on hold
f4
Mute the current call
f5
Volume up
f6
Volume down
f7
Copy
f8
Quit
Editing text using the soft keys
You can use soft keys to edit text when you use features such as
Personal Directory, Redial List, and Callers List. Use the soft keys in
conjunction with the dialpad.
26
Entering and editing text
To edit an entry in your Personal Directory, press the Directory key, and
select the desired entry from your Personal Directory.
Author’s note: Verify the following “edit text with soft keys” procedure.
To edit text with the soft keys:
1. Press the Edit soft key.
2. Press the Left/Right navigation keys to move through the text.
3. Select the appropriate editing soft key for the operation you want to
perform.
4. If the character you want is not visible, press the More.. soft key to
access the next layer of soft keys.
5. To add non-alphanumeric symbols, press the Symbol soft key, and
perform the following:
a. Press the Up navigation key to access the symbols.
b. Press the Left/Right navigation keys to move to a specific
symbol.
c.
Press the Choose soft key to select a symbol.
6. Press the Next soft key to submit your changes.
When you are editing text using the soft keys, various commands are
available on the soft keys to help you, as described in Table 3.
Table 3: Editing soft key description (Part 1 of 2)
Soft key
Description
Cancel
Cancel an action.
Choose
Select a non-alphanumeric symbol (available
only after the Symbol soft key is selected).
Clear
Clear the input field.
Case
Switch the next character to either uppercase or
lowercase.
Delete
Backspace one character.
Done/Select/Enter
Varies, depending on the state of your phone.
27
Entering and editing text
Table 3: Editing soft key description (Part 2 of 2)
Soft key
Description
More..
Access additional soft keys.
28
Connecting the components
Connecting the components
Figure 4 shows connections on the IP Phone 1150E.
Author’s note: New graphics needed to show the connectors for the 1150E.
Figure 4: IP Phone 1150E connections
Expansion Module
Connector
PC Ethernet port
LAN Ethernet port
Tilt lever
Link lamp
USB Connector
AC Adapter jack
Headset jack
Handset jack
WARNING *Ensure that the protective rubber cap on
the Expansion Module port is in place when the port is
not in use. Connecting anything other than the proper
Expansion Module connector to this port can cause
damage to the phone.
29
Connecting the components
Before you begin
CAUTION
Damage to Equipment
Do not plug your IP Phone 1150E into a
regular telephone jack. This results in severe
damage to the IP Phone. Consult your system
administrator to ensure that you plug your
telephone into a 10/100BaseT Ethernet jack.
CAUTION
Your IP Phone 1150E is designed for use in an
indoor environment only.
Connecting the components of the phone
WARNING Your IP Phone 1150E is shipped with the
base locked in position. To avoid damaging your phone,
press the wall-mount lever, located just under the
Handsfree key as indicated in Figure 7 on page 34, to
release the base and pull it away from the phone.
Author’s note: The above warning needs to be updated because the 1150E is
a different form factor than the 1140E. The description for connecting the
components needs to be modified for the 1150E. This will include new graphics.
1. Remove the stand cover. Pull upward on the center catch as
indicated in Figure 5, and remove the stand cover. The cable routing
tracks are now accessible.
30
Connecting the components
Figure 5: Remove the stand cover
Tilt Lever
Button
Center
Catch
Handset
cord exit
2. Connect the AC power adapter (optional). Connect the adapter to the
AC adapter jack in the bottom of the phone. Form a small bend in the
cable, and then thread the adapter cord through the channels in the
stand.
Warning: Use your IP Phone 1150E with the approved Nortel AC
Adapter (model #N0023000) for this model of phone only.
Note 1: Your IP Phone 1150E supports both AC power and Power
over Ethernet options, including IEEE 802.3af standard power. To
use local AC power, the optional AC adapter can be ordered
separately. To use Power over Ethernet, where power is delivered
31
Connecting the components
over the CAT-5 cable, the LAN must support Power over Ethernet,
and an AC adapter is not required.
Note 2: You must use CAT-5e (or later) cables if you want to use
gigabit Ethernet.
3. Install the handset. Connect the end of the handset cable with the
short straight section into the handset. Connect the end of the
handset cable with the long straight section to the back of the phone,
using the RJ-9 handset jack marked with the symbol +. Form a small
bend in the cable, and then thread the handset cord through the
channels in the stand so that it exits behind the handset on the right
side, in the Handset cord exit in the stand base marked with the
symbol +, as shown in Figure 5.
4. Install the headset (optional). If you are installing a headset, plug the
connector into the RJ-9 headset jack marked with the symbol ) on
the back of the phone, and thread the headset cord along with the
handset cord through the channels in the stand, so that the headset
cord exits the channel marked with the symbol ).
5. Install the Ethernet cable. Connect one end of the supplied Ethernet
cable to the back of your phone using the RJ-45 connector marked
with the symbol %, and thread the network cable through the channel
marked with the symbol %.
6. Install the Ethernet cable connecting the PC to the phone (optional). If
you are connecting your PC Ethernet through the phone, connect one
end of the PC Ethernet cable to your phone using the RJ-45
connector marked with the symbol (, and thread it through the
channel marked with the symbol (. Connect the other end to the
LAN connector on the back of your PC.
7. Install additional cables. If applicable, plug in optional USB devices.
Connect the Ethernet cable to the LAN Ethernet connection. If you
are using an AC power adapter, plug the adapter into an AC outlet.
32
Connecting the components
Figure 6: Cable routing tracks and mounting holes
Method B
Method A
8. Wall-mount your phone (optional). Your IP Phone 1150E can be
mounted either by: (method A) using the mounting holes on the
bottom of the phone stand, or (method B) using a traditional-style
wall-mount box with RJ-45 connector and 15-cm (6-inch) RJ-45 cord
(not provided).
Complete steps 1-7, as needed, before you wall-mount your phone:
Method A: Press the wall-mount lever, and pull the phone away from
the stand, as shown in Figure 5.Using the stand cover (the part you
removed in step 1), mark the wall-mount holes by pressing the bottom
of the stand cover firmly against the wall in the location where you
wish to install the phone. Four small pins on the bottom of the stand
cover make marks on the wall. Use the marks as a guideline for
installing the wall-mount screws (not provided). Install the screws so
that they protrude 3 mm (1/8 inch) from the wall, and then install the
phone stand mounting holes over the screw heads as indicated in
Figure 4 (Method A),. You may need to remove the phone from the
wall to adjust the lower screws. When the lower screws are snug,
33
Connecting the components
install the phone on the mounting screws, and then tighten the top
screws.
Figure 7: Rotate the phone into the wall mount position.
Tilt lever
Wall-mount lever
Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand
over the mounting rivets, and slide the phone down the wall so that
the rivets fit into the slots on the stand, indicated in Figure 6 on
page 33 (Method B).
9. Replace the stand cover. Ensure that all cables are neatly routed and
press the stand cover into place until you hear a click
10. Put the phone in the wall-mount position (optional). If you wallmounted your phone, put it in the wall-mount position by holding the
Tilt Lever and pressing the phone towards the base until the phone is
parallel with the base. Release the Tilt Lever and continue to push the
phone towards the base until you hear an audible click. Ensure the
phone is securely locked in position.
34
Connecting the components
Connecting a Bluetooth headset
Your IP Phone 1150E is equipped with a Bluetooth radio system to
support Bluetooth headsets. Before you can use a Bluetooth headset with
your phone, you must pair the two devices.
Pair the Bluetooth headset with your phone by selecting the pairing
function in the phone Tools Menu, while pressing the Connect button on
the headset. You can also unpair your headset from your phone.
Author’s note: The proceeding section describing the pairing of a Bluetooth
Headset needs to be clarified; what is the procedure for pairing / unpairing
the headset? Follow up with Charles.
Interaction between Bluetooth headset and
wired headset
If you also connect a wired headset, the Bluetooth headset interacts with
the wired headset as follows:
•
If no Bluetooth headset is paired, the wired headset works as normal.
Likewise, if a Bluetooth headset is paired with the set, but is not in
range, the wired headset works as normal.
•
If a Bluetooth headset is paired, it always takes precedence over the
wired headset,
— The Bluetooth headset can work only if it is within range of the
phone. When the Bluetooth headset is in connecting range, the
Headset key controls the Bluetooth headset, whether a wired
headset is attached.
— If a Bluetooth headset moves into connecting range, one of the
following occurs:
- If a wired headset is not attached, the phone reports headset
attached.
- If a wired headset is already present, no headset attached
message is sent.
— If a Bluetooth headset moves out of connecting range
- If a wire headset is not attached, the phone reports headset
disconnected.
35
Connecting the components
- If a wired headset is present, no headset disconnected
message is sent.
36
Configuring Telephone Options
Configuring Telephone Options
The Nortel IP Phone 1150E allows you to customize certain
characteristics of your phone. Screen prompts take you step-by-step
through procedures and keep you informed on the status of the following
settings: Language, Change feature key label, Screen contrast, Volume
adjustment, Ring type, Call log options, Preferred name match, Area code
set-up, Call timer enable, Date/time format, Key click enable, Headset
type, and Display diagnostics.
The Nortel IP Phone 1150E Services menu lists the following submenus:
•
The Telephone Options menu enables you or your system
administrator to configure telephone preferences. The Telephone
Options menu offers the options shown in Figure 8.
•
The Password Admin menu enables you or your system
administrator to change the Station Control Password (SCPW).
•
The Virtual Office Login and Test Local Mode (for branch office)
menus are listed when an IP Phone 1150E Class of Service is
configured for Virtual Office and branch office. (For more information,
see XREF to Using Virtual Office here).
Note: The Password Admin, Virtual Office Login, and Test Local
Mode menus are not available on all IP Phone 1150E phones.
Consult your system administrator.
Figure 8: Telephone Options menu
Volume adjustment
Diagnostics
Contrast adjustment
Call Log Options
Language
Ring type
Date/Time
Call Timer
Display diagnostics
On hook default path
Local Dialpad Tone
Change Feature Key Label
Set Info
37
Configuring Telephone Options
Note: When an option has a sublist, an ellipsis (...) appears after the
option.
38
Configuring Telephone Options
Using the Telephone Options menu
Use the Telephone Options menu to access the following:
•
“Adjusting the volume” on page 40
•
“Adjusting the display screen contrast” on page 41
•
“Selecting a language” on page 42
•
“Selecting date and time format” on page 43
•
“Accessing display diagnostics” on page 44
•
“Choosing a local dialpad tone” on page 44
•
“Viewing telephone information” on page 45
•
“Diagnostics” on page 45
•
“Configuring call log options” on page 46
•
“Choosing a ring type” on page 51
•
“Enabling or disabling Call Timer” on page 52
•
“Enabling OnHook Default Path” on page 52
•
“Changing feature key labels” on page 53
•
“Configuring the name display format” on page 55
•
“Using the call indication light” on page 56
•
“Selecting a headset” on page 56
39
Configuring Telephone Options
To use the Telephone Options menu:
1. Press the Services key.
2. Press the Up/Down navigation keys to
scroll and highlight Telephone Options.
3. Press the Enter key.
4. Press the Up/Down navigation keys
to scroll and highlight an option
(for example, Language…).
5. Press the Enter key. The display
provides information required to adjust
your selection.
6. Choose one of the following:
Select
Cancel
or
— Press the Select soft key to save
changes and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
Adjusting the volume
To adjust the volume, press the Services key and select Telephone
Options, and select Volume adjustment...
Author’s note: What about the fixed volume keys? Does this method provide
an alternate method of doing the same thing? and if so does it need to be
documented here?
40
Configuring Telephone Options
To adjust the volume:
1. Press the Up/Down navigation keys to
scroll and highlight one of the following:
— Ringer
— Handset listen
— Handsfree listen
— Headset listen
— Buzzer
2. Press the Enter key.
Down
Up
or
3. To increase or decrease the volume, do
one of the following:
— Press the Down and Up soft keys.
or
— Press the Up/Down navigation keys.
4. Choose one of the following:
Select
Cancel
or
— Press the Select soft key to save the
volume level and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
Adjusting the display screen contrast
To adjust the LCD screen contrast, press the Services key, select
Telephone Options, and select Contrast adjustment.
41
Configuring Telephone Options
Note 1: If you have an Expansion Module for the 1150E attached to
your phone, adjusting the telephone LCD screen contrast also adjusts
the display screen contrast configuration for the Expansion Module.
Note 2: You can also adjust the contrast using the Local Tools menu;
Nortel recommends that you use the control in the Telephone Options
menu.
To adjust the display screen contrast:
Down
Up
or
1. To increase or decrease the display
contrast level, choose one of the
following:
— Press the Down and Up soft keys.
or
— Press the Up/Down navigation keys.
2. Choose one of the following:
Select
Cancel
or
— Press the Select soft key to save the
changes and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
Selecting a language
The display is available in multiple languages. To choose a
language, press the Services key, select Telephone Options, and
select Language…
Note: This language setting controls the language used by features
on your phone only. To set the language used elsewhere on your
phone, press Services twice, select Preferences, and select
Language.
42
Configuring Telephone Options
To select a language:
1. Press the Up/Down navigation keys to
scroll and highlight the desired language
(for example, German [Deutsche]).
2. Choose one of the following:
Select
Cancel
or
— Press the Select soft key to save the
desired language and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
Selecting date and time format
Several date and time formats are available. Formats are based on
the
12-hour and 24-hour clocks. To select the date and time format,
press the Services key, select Telephone Options, and select Date/
Time…
To select a date and time format:
1. Press the Up/Down navigation keys to
scroll and highlight the desired format.
Sample formats appear on the upperright side of the display area.
2. Choose one of the following:
Select
Cancel
or
— Press the Select soft key to save the
format and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
43
Configuring Telephone Options
Accessing display diagnostics
The Display diagnostics option tests the telephone display screen
and indicator lights.To access Display diagnostics, press the
Services key, select Telephone Options, and select Display
diagnostics.
To use Display diagnostics:
1. Press the Up/Down navigation keys to
scroll through the list to view display
capabilities.
Cancel
2. Press the Cancel soft key to return to
the Telephone Options menu.
Choosing a local dialpad tone
The Local DialPad Tone option produces Dual-Tone Multi-Frequency
(DTMF) sounds, a single tone, or no sound when you press a key on the
dialpad. To choose a local dialpad tone, press the Services key, select
Telephone Options, and select Local DialPad Tone.
To choose a local dialpad tone:
1. Press the Up/Down navigation keys to
scroll and highlight one of the following
dialpad tones:
— None to disable all tones
— Short Click to enable a single tone
for all keys
— DTMF to turn on a separate DTMF
tone for each key
44
Configuring Telephone Options
2. Choose one of the following:
Select
— Press the Select soft key to save the
tone selection and return to the
Telephone Options menu.
Cancel
or
— Press the Cancel soft key to keep
existing configurations.
Viewing telephone information
The Set Info option displays the following telephone-specific information:
•
IP address
•
Hardware ID of the IP Phone
•
Current firmware version
To view telephone information, press the Services key, select
Telephone Options, and select Set Info.
To view telephone information:
1. Press the Up/Down navigation keys to
scroll through the list to view telephone
information.
Cancel
2. Press the Cancel soft key to return to
the Telephone Options menu.
Diagnostics
The Diagnostics option displays the following telephone-specific
information:
•
Diag Tools (Ping, do Route Traces)
•
EtherStats (Speed, Auto Neg, CRC Errors, Collision)
•
IP Stats (Packet Info)
45
Configuring Telephone Options
•
RUDP Stats (Message receive or transmit)
•
QOS Stats
To view diagnostic information, press the Services key, select
Telephone Options, and select Diagnostics.
To view diagnostic information:
1. Press the Up/Down navigation keys to
scroll through the list of diagnostic
information.
Cancel
2. Press the Cancel soft key to return to
the Telephone Options menu.
Configuring call log options
Use the call log option to configure the following preferences:
•
“Configuring the Callers List log” on page 46
•
“Configuring New Call Indication” on page 47
•
“Configuring Preferred Name Match” on page 48
•
“Configuring Area Code Setup” on page 49
Configuring the Callers List log
You can configure the Callers List to log all incoming calls or only
unanswered calls. The default configuration is Log all calls. To log only
unanswered calls, press the Services key, select Telephone Options,
and select Call Log Option.
To log only unanswered calls:
1. Press the Up/Down navigation keys to
scroll and highlight the Log Mode
option.
46
Configuring Telephone Options
2. Press the Enter key.
3. Press the Up/Down navigation keys to
scroll and highlight Log unanswered
calls.
4. Choose one of the following:
Select
Cancel
or
— Press the Select soft key to save the
configuration.
— Press the Cancel soft key to keep
existing configurations.
Configuring New Call Indication
You can configure your IP Phone 1150E to display a message to indicate
that a new incoming call was received. The default configuration is On. To
configure new call indication, press the Services key, select Telephone
Options, and select Call Log Option.
To configure New Call Indication:
1. Press the Up/Down navigation keys to
scroll and highlight the Log Mode
option.
2. Press the Enter key.
3. Press the Up/Down navigation keys to
scroll and highlight New Call Indication.
4. Press the Enter key.
47
Configuring Telephone Options
5. Press the Up/Down navigation keys to
scroll and highlight one of the following:
— New call indication off
— New call indication on
6. Choose one of the following:
Select
Cancel
or
— Press the Select soft key to save the
configuration.
— Press the Cancel soft key to keep
existing configurations.
Configuring Preferred Name Match
You can configure your IP Phone 1150E to display the name of the caller
as defined in your Personal Directory. The default configuration is Off. To
configure Preferred Name Match, press the Services key, select
Telephone Options, and select Call Log Option.
To configure Preferred Name Match:
1. Press the Up/Down navigation keys to
scroll and highlight Preferred Name
Match.
2. Press the Enter key.
3. Press the Up/Down navigation keys to
scroll and highlight one of the following:
— Preferred name match on
— Preferred name match off
48
Configuring Telephone Options
4. Choose one of the following:
Select
— Press the Select soft key to save the
configuration.
Cancel
or
— Press the Cancel soft key to keep
existing configurations.
Configuring Area Code Setup
Use the Area Code Setup menu to save up to three area codes. When
an incoming call arrives with an area code that matches one of the three
stored area codes, the incoming call number is reordered to display the
telephone number followed by the area code (as opposed to the area
code followed by the telephone number).
This reordering is also performed when you scroll through your Callers
List. To configure area codes, press the Services key, select Telephone
Options, and select Call Log Option.
To configure default area codes (maximum of three):
1. Press the Up/Down navigation keys to
scroll and highlight Area Code Setup.
2. Press the Enter key.
3. Press the Up/Down navigation keys to
scroll and highlight one of the following:
— Area Code # 1
— Area Code # 2
— Area Code # 3
4. Press the Enter key.
49
Configuring Telephone Options
5. Use the dialpad to enter the number at
the prompt.
6. Choose one of the following:
Select
Cancel
or
— Press the Select soft key to save the
configuration.
— Press the Cancel soft key to keep
the existing configurations.
To edit area code display:
1. Press the Up/Down navigation keys to
scroll and highlight Area Code Setup.
2. Press the Enter key.
3. Press the Up/Down navigation keys to
scroll and highlight one of the following:
— Area Code # 1
— Area Code # 2
— Area Code # 3
4. Press the Enter key.
5. Use the dialpad to edit the number.
50
Configuring Telephone Options
6. Choose one of the following:
Select
— Press the Select soft key to save the
configuration.
Cancel
or
— Press the Cancel soft key to keep
existing configurations.
Choosing a ring type
The Ring type… option configures the telephone ring tone. To choose a
ring type, press the Services key, select Telephone Options, and select
Ring type…
To select a ring type:
1. Press the Up/Down navigation keys to
scroll and highlight one of the ring types.
Play
2. Press the Play soft key to sample the
ring tone.
3. Choose one of the following:
Select
Stop
Cancel
— Press the Select soft key to save the
ring type and return to the
Telephone Options menu.
— Press the Stop soft key and use the
Up/Down navigation keys to select a
different ring type.
— Press the Cancel soft key to keep
existing configurations.
51
Configuring Telephone Options
Enabling or disabling Call Timer
The call timer measures how long you are on each call. To enable Call
Timer, press the Services key, select Telephone Options, and select
Call Timer.
To enable or disable Call Timer:
1. Choose one of the following:
On
Off
or
— To turn on the call timer, press the
On soft key.
— To turn off the call timer, press the
Off soft key.
2. Choose one of the following:
Select
Cancel
or
— Press the Select soft key to save the
configuration and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
Enabling OnHook Default Path
Author’s note: The 1150E does not use a handset by default. Does this
feature still apply?
The OnHook Default Path option allows you to choose whether to use a
headset or the Handsfree feature to operate your 1150E while it is onhook. To enable OnHook Default Path, press the Services key, select
Telephone Options, and select OnHook Default Path.
52
Configuring Telephone Options
To enable OnHook Default Path:
1. Press the Up/Down navigation keys to
highlight one of the following:
— Handsfree enable
— Headset enable
2. Choose one of the following:
Select
Cancel
or
— Press the Select soft key to save the
default path and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.
Changing feature key labels
The Change feature key label option renames the label displayed next to
each feature key or restores the default labels to the keys (collectively or
individually). To rename feature key labels, press the Services key,
select Telephone Options, and select Change feature key labels.
Note: If a feature key is configured as an auto-dial key, the label does
not change if the auto-dial key configuration changes.
To rename the labels:
3. Press the Enter key.
2493
4. Press the feature key that you are
changing.
Note: If you press a prime DN key, an
error message appears.
53
Configuring Telephone Options
5. Enter the new information for the feature
key label. To enter special characters,
press the Up navigation key. For
information about entering text, refer to
XREF showing to entering text using
dialpad.
6. Choose one of the following:
Select
— Press the Select soft key to save the
changes and return to the
Telephone Options menu.
Cancel
or
— Press the Cancel soft key to keep
existing configurations.
To restore the default labels:
To restore feature key labels, press the Services key, select Telephone
Options, and select Change feature key labels.
7. Press the Enter key.
54
Configuring Telephone Options
8. Use the Up/Down navigation keys to
scroll and highlight one of the following:
a. Restore all key labels
— Press the Yes soft key to change all
feature keys to default values.
b. Restore one key label
— Press the Select soft key.
— Press the feature key.
— Press the Yes soft key to change the
selected feature key label to the
default value.
Note: When labels are changed to
default values, you cannot undo the
change. The label configurations must
be reentered.
Configuring the name display format
You can configure your IP Phone 1150E to display the name of the
incoming calling party in the following formats:
•
first name, last name
•
last name, first name
To configure name display format, press the Services key, select
Telephone Options, and select Name Display Format.
To configure name display format:
1. Press the Up/Down navigation keys to
scroll and highlight Name display
format.
55
Configuring Telephone Options
2. Press the Enter key.
3. Press the Up/Down navigation keys to
scroll and highlight one of the following:
— first name, last name
— last name, first name
4. Choose one of the following:
Select
Cancel
or
— Press the Select soft key to save the
configuration.
— Press the Cancel soft key to keep
existing configurations.
Using the call indication light
Selecting a headset
56
Call Center Agent/Supervisor Features
Call Center Agent/Supervisor
Features
This section describes features and procedures common to both the Call
Center Agent and the Call Center Supervisor.
Headset interface
The Headset Key is used to switch between the headset and the handset
mode of operation. If you do not have the optional handset installed, all
calls will be connected to your headset. The LED lights steadily to indicate
you are in headset mode. The headset LED is dark (unlit) if you are in
handset mode.
If you have the handset option installed, press the Headset Key to enter
handset mode. The headset LED will go dark, and all calls will be
presented to the handset. Lift the handset and press a DN or In-Calls key
to receive calls. To make outgoing calls using your handset, lift the
handset and press an individual DN Key to receive dial tone. If you want
to return to headset mode press the Headset Key. The headset LED will
light steadily, and all calls will be presented to the headset.
Note: Refer to your distributor for recommended headset types for
use with the Nortel IP Phone 1150E.
Test your headset with the telephone before using the telephone to
receive calls. In a noisy environment, an amplified headset is an option.
Select Headset type in the Options list and choose Type 1, Type 2, or
Amplified. When an amplified headset is used, there are two methods of
volume control: the Volume Control Bar on the telephone and the
volume control on the headset amplifier. You should adjust the telephone
volume before adjusting the headset volume. To provide the best
communication with the least amount of distortion, the headset volume
control should have a higher setting than the telephone volume control.
57
Call Center Agent/Supervisor Features
Agent login
1.
2.
To login as an agent:
1. Press the In-Calls Key.
2. Dial your Agent ID (if required).
3. Press either the In-Calls Key, or the Not
Ready Key to enter the ACD queue.
Login with Agent ID and Multiple Queue Assignment (MQA):
The process of logging in using MQA consists of entering your four digit
Agent ID followed by a Supervisor ID (if your queue requires one)
followed by up to five ACD DNs and priority values (if priority values are
being used) terminated by ££.
To choose the default Priority or Supervisor ID, enter £ instead of a
Priority entry or a Supervisor ID entry. The Priority or Supervisor
configured for your set will be used.
58
Call Center Agent/Supervisor Features
Note: A Supervisor who is logging in to accept ACD calls will not be
able to specify a Supervisor ID (even in the case where agents are
required to enter one).
1. Press the In-Calls Key.
2. Select one of the following four login
options:
To login without Supervisor ID and without Priority:
Dial your Agent ID £ ACD DN 1 £
ACD DN 2 £ ACD DN 3 £
ACD DN 4 £ ACD DN 5 £ £.
To login with Supervisor ID and without
Priority:
Dial your Agent ID £ Supervisor ID £
ACD DN 1 £ ACD DN 2 £
ACD DN 3 £ ACD DN 4 £
ACD DN 5 £ £.
To login without Supervisor ID and with Priority:
Dial your Agent ID £ ACD DN 1 £
Priority 1 £ ACD DN 2 £ Priority 2 £
ACD DN 3 £ Priority 3 £
ACD DN 4 £ Priority 4 £
ACD DN 5 £ Priority 5 £ £.
To login with Supervisor ID and with Priority:
3. Dial your Agent ID £ Supervisor ID £
ACD DN 1 £ Priority 1 £
ACD DN 2 £ Priority 2 £
ACD DN 3 £ Priority 3 £
ACD DN 4 £ Priority 4 £
ACD DN 5 £ Priority 5 £ £.
4. Press either the In-Calls Key, or the Not
Ready Key to enter the ACD queue.
59
Call Center Agent/Supervisor Features
Correct errors during the login procedure
Author’s note: Is this supported on the 1150E?
Dial ‚£ to correct the previous entry. The Supervisor ID, ACD DNs,
and Priorities can be re-entered (see the example below).
Example
To re-enter ACD DN 1 without using Priority (press £ ‚ £ to correct ACD DN
1):
Dial your Agent ID £ Supervisor ID £ ACD DN 1 £ ‚ £
ACD DN 1 £ ACD DN 2 £ ACD DN 3 £ ACD DN 4 £
ACD DN 5 £ £.
60
Call Center Agent/Supervisor Features
Default login
If you normally use the same telephone, you need not repeat the entire
login process at the beginning of each shift. The default login places you
in the same ACD queues and the same supervisor that the set had in the
previous login.
To use a Default login:
1. Press the In-Calls Key.
2. Dial your Agent ID £££ (if your
queue requires a Supervisor ID) or Dial
your Agent ID ££ (if a Supervisor ID
is not required).
Note: If queues are retained from a prior
login by an Agent ID, each queue is
displayed for two seconds. Press InCalls, Not Ready, or Make Busy to
cancel display of Multiple Queues.
61
Call Center Agent/Supervisor Features
Agent logout
To logout:
1. Press the Make Busy Key and
disconnect the headset. The LED
indicator lights steadily.
Note 1: If you press the Make Busy Key
again, the LED indicator will turn off. At
this point your telephone can accept
non-ACD calls, but you are logged out of
the queue.
Note 2: If you press the Make Busy Key
while on an ACD call, you will be logged
out automatically when the call is
finished.
62
Call Center Agent features
Call Center Agent features
This section explains the features that are available to ACD agent
positions.
Use Activity Code
This feature allows you to record the type of activity you are performing.
On the Meridian 1, use the Activity Key and activity codes.The Meridian 1
tracks items such as the number of specific types of calls and the holding
times for these calls.
To capture activities:
Activity
1. Press the Activity Key.
2. Dial the Activity Code that corresponds
to the activity being performed.
Activity
3. Press the Activity Key again.
Note: Repeat these steps if perfroming
multiple tasks.
Answering Call Center calls
The In-Calls Key is the lower right-hand key on your 1150E. The In-Calls
Key is your main ACD extension (Primary DN). The In-Calls Key allows
you to answer the next queued call on the primary DN. This key presents
only ACD calls. To disconnect from an ACD call, press the Release Key
or press the In-Calls Key a second time.
To enable you to make outgoing calls and accept non-ACD calls, your
network administrator must configure one or more non-ACD DNs
(Individual DNs) to your 1150E telephone.
63
Call Center Agent features
Note: If you have the handset option and you pickup the handset, you
must also press a DN key, otherwise the handset is not operable. You
can terminate a call by replacing the handset in the cradle.
To start an ACD call:
1. Press the In-Calls Key. The caller is
connected and the indicator lights
continuously.
To end an ACD call:
1. Press the Release Key.
or
2637
2. Press the In-Calls Key.
or
3. Press an Individual Line Key (nonACD). This will remove you from the
queue
or
4. Press the Not Ready Key. This will
remove you from the queue but keep
you logged in as an agent position.
or
5. Wait for the caller to terminate the call.
Call Forcing
The Call Forcing option automatically connects incoming ACD calls. You
do not need to press the In-Calls Key. When Call Forcing is on, you have
a time interval between each incoming call that is defined by your network
64
Call Center Agent features
administrator. After the time interval is up, you hear a tone through the
headset and Call Forcing automatically connects you with the incoming
caller.
Note: Pressing the In-Calls Key with Call Forcing (Auto Answer) on,
disconnects an active ACD call.
Use the Emergency Key
When you have an emergency situation:
1. Press the Emergency Key. The
indicator flashes while your supervisor is
called. When your supervisor picks up
the call, the LED indicator lights
continuously and you have a three-way
conference.
Note: The display shows information
about the call. Before you press the
Emergency Key, write down this
information for future reference.
Use Not Ready
Use the Not Ready Key, when performing post-call work.
When you need time to catch up on post-call processing work:
1. Press the Not Ready Key. This takes
you out of the queue.
65
Call Center Agent features
When you are ready to take ACD calls again:
1. Press either the In-Calls Key, or the Not
Ready Key to enter the ACD queue.
Note: If you Press the In-Calls Key
during an ACD call, the call is
disconnected.
Activate Make Set Busy
Make Set Busy allows you to make your telephone appear busy to all
callers.
To activate Make Set Busy:
Note: Press the Make Busy Key or lift
the handset and enter the Make Set
Busy Activate FFC.
To deactivate Make Set Busy:
1. Press the Make Busy Key a second
time, or lift the handset and enter the
Make Set Busy Deactivate FFC.
66
Call Center Agent features
Answer or make non-ACD calls
An Individual DN allows you to make outgoing calls and to receive nonACD incoming calls. If you do not have an active call when the LCD
indicator flashes, you can press the corresponding Individual DN Key and
answer the call.
To make a non-ACD call:
2637
1. Press an Individual DN Key.
2. Dial the number you wish to call.
To answer a non-ACD call:
2637
1. Press the DN Key next to the flashing
indicator. You are connected to your
non-ACD caller.
Contact your supervisor
To answer your supervisor when your phone rings and the
Supervisor indicator flashes:
1. Press the Supervisor Key.
67
Call Center Agent features
If you are on a call and hear a buzz and the Supervisor indicator
flashes:
1. Press the Hold Key.
2. Press the Supervisor Key.
To call your supervisor:
1. Press the Supervisor Key. If you are on
a call, this automatically puts the call in
progress on Hold.
To return to the ACD call:
1. Press the In-Calls Key.
To Conference your Supervisor during a call in progress:
1. Press the Supervisor Key. The caller is
on hold and you can talk privately with
your supervisor.
2. Press the Supervisor Key a second
time to have a three-way conversation
with the supervisor and the caller.
68
Call Center Agent features
To Transfer to a supervisor, during a call in progress:
1. Press the Supervisor Key.
2. Press the Supervisor Key again when
the supervisor answers..
3. Press the Release Key to disconnect
from the call. The caller remains
connected with your supervisor.
Use Walkaway and Return from Walkaway
Use this feature when you need to leave your desk during an ACD call,
during a non-ACD call, or while in the Not Ready state.
To use the Walkaway feature:
1. Press the Hold Key. The LCD indicator
beside the In-Calls extension flashes.
2. Disconnect the headset before you
leave.
Note: Some headsets have a quick
disconnect feature. You can do a quick
disconnect instead of disconnecting the
headset.
69
Call Center Agent features
To Walkaway while in Not Ready mode (Not Ready LED or LCD
indicator is on, and Not Ready is shown on the display):
1. Press the Not Ready Key.
2. Press the Hold Key.
3. Disconnect the headset.
To return from Walkaway:
1. Connect the headset.
2. Press the key next to the flashing
indicator.
Note 1: If a caller disconnects before
you return from Walkaway, the Not
Ready indicator flashes. When you
return from Walkaway, you are in Not
Ready mode.
Note 2: Even if you are using the
optional handset, you must disconnect
the headset to activate walkaway mode.
There is not a quick disconnect for the
handset.
70
Call Center Supervisor features
Call Center Supervisor features
In addition to the features described in this section, your network
administrator can assign any feature listed in the “Agent features” section
to a supervisor's telephone (except Supervisor).
Agent Keys
Agent Keys allow you to connect, observe, or monitor the status of each
Agent position. Each Agent Key is linked to a particular agent position and
can be used along with the Call Agent or Observe Agent Keys. The
following table shows the meaning of LCD indicator associated with an
Agent Key.
Indicator
Agent Status
Off
No agent logged in at this position.
On
Busy on an ACD call.
Slow Flashing
Waiting for an ACD call.
Fast Flashing
Busy on a non-ACD call.
Answer Agent
When your phone rings and the Answer Agent indicator flashes:
Ans Agent
1. Press the Answer Agent Key. Your
position goes into Not Ready state and
you are connected to the agent.
To disconnect an agent call:
1. Press the Release Key.
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Call Center Supervisor features
Answer Emergency
When your phone buzzes and the Answer Emergency indicator
flashes:
1. Press the Hold Key if you intend to
return to the call in progress.
Ans Emerg
1. Press the Answer Emergency Key.
Your position goes into Not Ready state
and the Answer Emergency indicator
lights continuously. You are connected
to the call.
To disconnect from the emergency call:
1. Press the Release Key.
Call Agent
To call an agent:
CallAgt
Agent1
or
72
1. Press Call Agent Key. Your position
goes into the Not Ready state.
2. Press the Agent Key assigned to the
agent or dial the agent's position ID.
Note: To talk to another agent repeat
steps one and two or press the Agent
Key for the next agent.
Call Center Supervisor features
To leave Call Agent state:
1. Press the Release Key.
Use the Supervisor Observe and Supervisor
Headset Jack
Author’s note: Rewrite the procedures in this section. Put them in a table
perhaps.
The Supervisor Observe Key is located in the upper left corner of the
Nortel IP Phone 1150E ACD telephone. It has an associated LED.
A supervisor can listen in on an active call at an ACD terminal by
connecting the headset into the jack near the Supervisor Observe Key on
an agent’s telephone. The LED remains dark to denote that the
supervisor can hear the conversation while the microphone for the
supervisor’s headset is muted.
To use the Supervisor Observe feature:
Supervisor plugs the headset into the agent telephone.
To use the Supervisor Observe feature for a two way conversation:
While the headset is plugged in, press the Supervisor Observe Key, the
LED lights continuously and the supervisor can participate in the
conversation.
To mute the Supervisor headset:
Press the Supervisor Observe Key a second time and the to put the
supervisor headset on mute. The LED turns off.
73
Call Center Supervisor features
Observe Agent
Author’s note: Update graphics here.
To observe an agent:
Obv Agent
1. Press the Call Agent Key while
observing an agent. You now have a
conference with the agent and the caller.
To talk to an agent you are observing:
CallAgt
1. Press the Call Agent Key while
observing an agent. You now have a
conference with the agent and the caller.
To leave the Observe state:
1. Press the Release Key.
Note: You cannot observe an agent if the agent's call is on hold or if
no calls are in progress.
Interflow
When the call backlog or the waiting time in the queue exceeds a set
threshold, Interflow forwards calls to a predefined target queue. The
supervisor activates Interflow when the waiting time for the queue
exceeds its threshold.
74
Call Center Supervisor features
To activate Interflow:
Interflow
1. Press the Interflow Key. The indicator
flashes and excess calls are routed to
the destination.
To stop Interflow:
Interflow
1. Press the Interflow Key. The indicator
flashes and excess calls are routed to
the destination.
Night Service
To enter Night Service:
Night
1. Press the Night Key and dial 6
(6=N for Night). The indicator lights
continuously. All calls in the queue and
new calls receive Night Service.
To transition to Night Service:
Night
1. Press the Night Key and dial 8
(8=T for Transition). The indicator
flashes. Calls in the queue remain in the
queue and new calls receive Night
Service.
75
Call Center Supervisor features
To exit Night Service:
Night
76
1. Press the Night Key and dial 3
(8=T for Transition). The indicator
flashes. Calls in the queue remain in the
queue and new calls receive Night
Service.
Viewing queue status
Viewing queue status
The ACD Calls Waiting status indicator
Author’s note: Waiting for updated graphics.
The LCD indicator beside the Calls Waiting key gives you a visual
indication of the number of calls in the ACD queue. The following table
lists the four states of the Calls Waiting LCD indicator.
Indicator
Queue Status
Meaning
Off
Light
There are few or no calls waiting.
On
Normal
An acceptable number of calls are
waiting.
Slow Flashing
Busy
Calls are backing up in the queue.
Calls overflowing to this queue
will not be accepted.
Fast Flashing
Overloaded
Too many calls are in the queue.
New calls are being overflowed to
another queue.
Note: If your telephone is configured for the Display Queue feature,
the LED/LCD indicator beside the feature key functions as a Calls
Waiting status indicator.
Display Queue
The Display Queue feature allows you to access the status of calls in an
ACD queue. The information displayed includes: number of calls waiting
in the queue, number of agent positions occupied for the queue, the
length of time that the oldest call has waited in the queue, and the number
of calls that have been overflowed into the queue.
77
Viewing queue status
To display information on your ACD queue:
DisplayQue
Dsply Queue
Press the Display Queue Key.
Information on your current ACD queue appears on the display.
Calls
waiting
Number of
manned
positions
WAITING MAND LWAIT TOFQ
13
0:20 0
Forward Callers Redial
Quit
Calls time
overflowed
into this queue
Length of
time first call
has waited
Copy
553-9093
Note 1: In an MQA environment, the display will scroll through the different
queues at 2 second intervals. The queues are presented in the order in which
they were entered at login.
Note 2: The Display Queue Key may be configured on your
Nortel IP Phone 1150E as a Fixed Feature Key or as a Programmable Line
(DN)/Feature Key.
Display agent status
The Display Agent feature gives ACD Supervisors a summary of the
current status of all agent positions for which they have Agent Keys.
DisplayAgt
Press the Display Agent Key.
The display shows summary of the
current status of all agent positions which have a key assigned on the
supervisor's phone.
78
Viewing queue status
Positions
busy on
ACD calls
Positions
waiting for
ACD calls
ACD
23
WAIT
DN
LOGOUT
Forward Callers Redial
Quit
Vacant
agent
positions
Positions
busy on
non-ACD
calls
Copy
553-9096
Note 1: Agent positions in the Not Ready state will be counted as busy on
either ACD calls or non-ACD calls, as specified by your system administrator.
Note 2: The Display Agent Summary Information is displayed for 12 seconds
or until another feature Key is pressed.
79
Viewing queue status
80
Your telephone’s non-ACD call features
Your telephone’s non-ACD call
features
This section describes non-ACD features commonly used for call
processing. Your network administrator assigns features to your
programmable feature keys. Whenever this guide describes a procedure
that requires special codes ask your network administrator to provide
these to you.
To access a feature, you press a Feature Key, or enter a Flexible Feature
Code (FFC). Your network administrator supplies you with the Flexible
Feature Codes for your system.
Note: In order to use a feature described in this section, your system
software must support the feature and the feature must be assigned
to your telephone. Check with your network administrator for more
details.
Make a call
This section describes features that you can use when you make a call.
There are several ways to make a call from your Nortel IP Phone 1150E.
To make a call from your telephone, use the features described in this
chapter.
To make a call:
2637
1. Press an Individual Line (DN) Key.
81
Your telephone’s non-ACD call features
2. Dial the number.
Note: If you are on a call on your
Individual Line (DN) and your telephone
is not in Not Ready or Make Busy state,
your call is automatically placed on hold
when an ACD call rings your telephone
enabling you to answer the ACD In-Calls
line. However, if you are on an ACD call
and a call comes in on your Individual
Line (DN), you cannot put your ACD call
on hold to answer the call on your
Individual Line (DN).
Use the Predial feature
The Predial feature allows you to enter and preview a number of up to 31
digits and make corrections before you dial the number.
To use Predial:
1. Dial the number.
Note 1: If you are calling an external or
long distance number, be sure that the
appropriate access codes are included.
Note 2: Press the Pause Key to insert a
1.5 second pause in the dialing string.
2637
2. Press an Individual Line (DN) Key to
receive dial tone. The displayed
predialed number is automatically dialed.
Note: You cannot use the Predial feature
if the Live dial pad feature is active.
82
Your telephone’s non-ACD call features
Auto Dial
Auto Dial lets you dedicate a feature key to a specific telephone number.
When the Auto Dial Key is pressed, the number is dialed automatically.
To use Auto Dial:
2637
1. Press an Individual Line (DN) Key.
AutoDial
2. Press the associated Auto Dial Key.
Note: The number is dialed
automatically.
To display the Auto Dial number:
Display
1. Press the Display Key.
AutoDial
2. Press the configured Auto Dial Key. The
number appears on the display.
To store an Auto Dial number:
AutoDial
1. Press the Auto Dial Key, without lifting
the handset.
2. Dial the number to be stored on the Auto
Dial Key.
83
Your telephone’s non-ACD call features
AutoDial
3. Press the Auto Dial Key again. The
number is stored on the key. To change
the key label “AutoDial”, select Change
feature key label from the Options
List menu. Please see “Change a
Feature Key label” on page 19 for
detailed instructions.
Ring Again
Use the Ring Again feature when you dial a number and receive a busy
tone or no answer. The Ring Again feature lets you know when the
person you dialed is available or has used their telephone. The feature
notifies you when to redial your party. The Ring Again feature
automatically redials the number.
To use Ring Again:
1. Dial a number and receive a busy tone
or no answer.
RingAgn
2. Press the Ring Again Key. The screen
displays Ring again is active.
To call a Ring Again party when you receive notification:
When the number you want to reach is available, or the person has reused their set, you hear the Ring Again tone.
2637
1. Press an Individual Line (DN) Key.
84
Your telephone’s non-ACD call features
RngCall
2. Press the Ring Call Key.
To cancel Ring Again before notification:
CanclRA
1. Press the Cancel Ring Again Key. The
screen displays Ring Again is
cancelled.
Redial last number called
Last Number Redial allows you to automatically redial the last number
you dialed. This feature must be enabled by your network administrator.
To use Last Number Redial when using the handset:
2637
1. Press an Individual Line (DN) Key.
2637
2. Press the Individual Line (DN) Key
again. The last number you dialed is
automatically redialed.
Use Speed Call
The Speed Call feature allows you to automatically dial frequently called
numbers by entering a one, two, or three digit code. Contact your network
administrator to determine the capacity of your Speed Call list.
A telephone designated as a Speed Call Controller can program or edit
the Speed Call list. This feature must be enabled by your network
administrator.
85
Your telephone’s non-ACD call features
To store or change a Speed Call number:
SpcCtrl
1. Press the Speed Call Controller Key.
The screen displays Enter Code, then
number.
2. Dial a one, two, or three digit code. Use
the Delete Key if you make a mistake.
Use the Cancel Key to leave the screen
without storing a speed call number. A
dash is automatically inserted after the
required number of digits have been
entered.
3. Dial the associated telephone number.
Use the Delete Key if you make a
mistake. Use the Cancel Key to leave
the screen without storing a speed call
number.
Note 1: Dial the access code (if
required) followed by the internal,
external, or long-distance telephone
number.
Note 2: Press the Pause Key to insert a
1.5 second pause in the dialing string.
Done
4. Press the Done Key to save the code
and number.
To make a Speed Call:
2637
1. Press an Individual Line (DN) Key.
86
Your telephone’s non-ACD call features
SpcCtrl
or
2. Press the Speed Call Controller Key or
the Speed Call User Key. The screen
displays Enter code.
SpcUsr
3. Dial the Speed Call code assigned to the
telephone number. The number is
automatically dialed.
Make a System Speed Call
System Speed Call allows you to make a call by dialing Speed Call codes
which may override your telephone’s class of service restrictions. The
System Speed Call feature is set up on the system by your network
administrator. It is a speed dial number that is common to many users,
therefore it is set up on the system not on your individual telephone.
To make a System Speed Call:
2637
SpcCtrl
or
1. Press an Individual Line (DN) Key.
2. Press the System Speed Call
Controller key or the System Speed
Call User Key, or enter the System
Speed Call User FFC.
SpcUsr
87
Your telephone’s non-ACD call features
3. Dial the Speed Call code assigned to the
telephone number. The number is
automatically dialed.
Use Hot Line
The network administrator can program a Hot Line Key that allows you to
dial a specific number automatically. The network administrator can apply
other features to the Hot Line such as Call Redirection, so that the Hot
Line call is answered by a person and not by a voice mail box.
To use Hot Line:
HotLine
1. Press the Hot Line Key. The Hot Line
Key automatically dials the number.
Note: If your main DN is a Hot Line, lift
the handset. The Hot Line dials the
number automatically.
Make an Intercom call
The Intercom feature connects a group of people together through an
Intercom Key. You can use the Intercom feature to call a member of your
intercom group by pressing a code assigned to each member of the
group. The intercom group must be set up by your network administrator.
To make an Intercom call:
2637
1. Press an Individual Line (DN) Key.
88
Your telephone’s non-ACD call features
Intercom
2. Press the Intercom Key.
3. Dial the one or two digit code for the
intercom group member you wish to call.
To answer an Intercom call while on a line other than your Intercom
group line:
1. Press the Hold Key to put the current
call on hold.
or
or
Press the Release Key to end the call.
Intercom
2. Press the Intercom Key and begin to
speak.
Answer a call
When you receive an incoming call on an Individual Line (DN), your
telephone rings and the LCD indicator flashes.
89
Your telephone’s non-ACD call features
To answer a call:
2637
1. Press the Individual Line (DN) Key
beside the flashing LCD indicator.
Note: If you have the handset option and
you pick up the handset, you must also
press the Individual Line (DN) Key,
otherwise the handset is not operable.
However, you may terminate a call by
replacing the handset in the cradle.
While on an active call
This section describes features that you can use while on an active call
on an Individual Line (DN).
To place a call on Hold:
Use the Hold feature when you are talking with one party and a second
call comes in on a second Individual Line (DN). You can answer the
second call and retain the original call by putting it on Hold.
1. Press the Hold Key. The LCD indicator
flashes beside the line on hold.
Note 1: If the Automatic Hold feature is
configured for your Meridian 1, the active
call is automatically put on Hold when
you answer the second call.
Note 2: The caller hears music while on
hold, if the Music on Hold feature is
configured for your system.
90
Your telephone’s non-ACD call features
To retrieve a call on hold:
2637
1. Press the Individual Line (DN) Key
beside the flashing LCD indicator.
Transfer a call
Use the Transfer feature to redirect a call to a third party.
To use the Transfer feature:
Trans
2. Press the Transfer Key. The other party
is on hold and you receive a dial tone.
The screen displays Call on hold, dial
number.
3. Dial the number of the telephone where
the call is to be transferred.
Swap
or
Connect
4. Press the Swap Key to switch between
talking with the original caller and the
new caller. Press the Connect Key to
complete the transfer. The two callers
are connected and your telephone is
ready to make or receive new calls.
To go back to the original call if the transfer is incomplete:
1. Press the Release key. The caller
remains connected to the attendant.
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Your telephone’s non-ACD call features
2637
2. Press the Individual Line (DN) Key with
the flashing icon to return to your original
call.
Use Timed Reminder Recall
Timed Reminder Recall gives you a reminder tone when a call you
transferred is not answered.
To use Timed Reminder Recall:
Trans
1. Press the Transfer Key. The call is put
on hold.
2. Dial the number where you want to
transfer the call.
Trans
3. Press the Transfer Key again.
Note: If the transfer is complete, the
recall timer stops.
If the transferred call is not answered, your telephone rings:
2637
1. Press the Individual Line (DN) Key
beside the flashing LCD indicator.
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Your telephone’s non-ACD call features
Trans
2. Press the Transfer Key and repeat the
transfer (to a different DN).
Note: If you transfer a call to a person
and they pick up the line while you are
still on the line, press the Release Key to
complete the transfer. Check with your
network administrator to determine the
time interval of your recall timer.
Use Attendant Recall
The Attendant Recall feature allows you to contact an attendant while on
a call and connect the call to the attendant.
To contact the attendant while on a call:
AttRecall
1. Press the Attendant Recall Key while
on a call. Stay on the line until the
attendant answers.
2. Press the Release key. The caller
remains connected to the attendant.
Use Call Park
The Call Park feature allows a call to be held temporarily and to be
retrieved from any telephone. You can park an incoming call and page the
called party. When you use Call Park, you do not tie up a line. Your
network administrator can set up a System Park where most calls are
automatically parked.
If configured network-wide, Call Park can be used across networks.
93
Your telephone’s non-ACD call features
To park a call on a System Park DN:
Park
1. Press the Park Key. The screen displays
a System Park DN and asks for
confirmation.
OK
2. Press the OK Key. The call parks on the
System Park DN.
To park a call on a DN other than the System Park DN:
Park
1. Press the Park Key. The screen displays
Press OK to park call on 2190 (Where
2190 represents the default System Park
DN).
2. Dial the DN where you want to park the
call. When you begin dialing, the screen
displays Enter digits, then park. When
you have completed dialing the call park
DN, the screen displays Press OK to
park call.
OK
3. Press the OK Key. The call parks on the
selected DN.
To retrieve a parked call:
2637
1. Press an Individual Line (DN) Key.
94
Your telephone’s non-ACD call features
2. Dial the DN where you parked the call.
Note: If a parked call is not retrieved
within a specified period of time, it rings
back to your telephone or to the
attendant. Check with your network
administrator to determine your specified
period of time.
Calling Party Number/Charge Account
The Calling Party Number/Charge Account feature allows you to record a
caller’s number or charge account number for accounting purposes while
on an established call.
To record the calling party number or charge account number:
Charge
1. Press the Charge Key. The screen
displays Select Charge type.
Account
2. Press the Account Key. The screen
displays Enter account number.
or
EnterCallParty
or
Press the Calling Party Number Key.
The screen displays Enter Calling
party number.
3. Dial the charge account number or
calling party number. Use the Clear Key
or Delete Key to edit the number. Press
the Exit Key to leave the screen without
charging the call.
95
Your telephone’s non-ACD call features
OK
4. Press the OK Key to return to your call.
Display incoming calls
The Display Key allows you to be on an active call and display an
incoming caller’s name and/or number, if not automatically displayed,
without interfering with the call in progress.
To view the name of a second caller while on a call in progress:
Display
2637
1. Press the Display Key.
2. Press the flashing Individual Line (DN)
Key. The call waiting information
appears on the display.
Note 1: Use of the Display Key does not
interfere with the call in progress.
Note 2: You can use the Display Key in
combination with other feature keys to
display information associated with the
feature.
Trace a Malicious call
Malicious Call Trace provides a way for you to trace nuisance calls. The
feature is available for both internal and external calls. When the key is
pressed, your Directory Number and the telephone number of the caller
are recorded for access by your network administrator.
96
Your telephone’s non-ACD call features
To use Call Trace while you are on a call:
CallTrace
1. Press the Call Trace Key.
To use Call Trace if you do not have a Call Trace Key:
Trans
1. Press the Transfer Key or the
Conference Key.
or
Conf
2. Dial the Malicious Call Trace FFC.
2637
3. Press the Individual Line (DN) Key
beside the flashing LCD indicator to
return to the call.
97
Your telephone’s non-ACD call features
98
Additional Call Features
Additional Call Features
Use the buzz signal
Buzz allows one person, whose telephone is linked to another telephone,
to signal the other telephone. The person signaled hears a buzz. Use this
feature to notify the other person of a call, a visitor, or a request.
To buzz the telephone linked to yours:
Buzz
1. Press the Buzz Key. The telephone
linked to yours, buzzes as long as you
hold down the key.
Call Page to make an announcement
Call Page allows you to make an announcement over the paging system.
To make a page call, dial the paging trunk access code.
Note: When the Page Key is used on an attendant console it
overrides the telephones; the telephones are disconnected and must
re-access the paging trunk.
To connect to the paging system::
2637
1. Press an Individual Line (DN) Key.
2. Dial the paging trunk access code. The
connection to the paging system is
complete.
3. Make your announcement.
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Additional Call Features
To disconnect from the paging system:
1. Press the Release key.
Charge or Force Charge a call
Call Charge allows you to charge a call to a specific account. Forced
Charge Account allows you to charge long-distance calls from a
telephone restricted to local calls.
To charge or force charge a local or a long-distance call to an
account before you dial:
2637
1. Press an Individual Line (DN) Key.
Account
2. Press the Account Key. The screen
displays Enter account number.
3. Dial the charge account number. Use
the Clear Key or Delete Key to edit the
number. Press the Exit Key to leave the
screen without charging the call.
OK
4. Press the OK Key.
5. Dial the number.
100
Additional Call Features
To charge a call in progress:
Charge
1. Press the Charge Key. The screen
displays Select Charge type.
Account
2. Press the Account Key. The screen
displays Enter account number.
3. Dial the charge account number. Use
the Clear Key or Delete Key to edit the
number. Press the Exit Key to leave the
screen without charging the call.
OK
4. Press the OK Key. You return to your
call.
To charge a call to an account when you transfer a call:
Trans
Account
1. Press the Transfer Key. The call is
placed on hold.
2. Press the Account Key.
3. Dial charge account number. You
receive dial tone.
4. Dial the number of the telephone where
the call is to be transferred.
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Additional Call Features
Connect
5. Press the Connect Key when you hear
the telephone ring.
Note: You can use the Swap Key to talk
privately to the person at the transfer
number before you press the Connect
Key.
To charge a call to an account when you add someone to a
conference call:
Conf
Account
1. Press the Conference Key. The call is
placed on hold.
2. Press the Account Key.
3. Dial the charge account number. You
receive dial tone.
4. Dial the number of the person you want
to add to the conference.
Swap
5. Press the Swap Key to switch between
talking with the original caller and the
new caller. Press the Connect Key to
complete the conference.
Connect
102
Additional Call Features
Enhanced Override Feature
Enhanced Override allows you to override an active call after you have
attempted a Forced Camp-on. Use Enhanced Override when you make
either a simple call or a consultation call (i.e., place a call on hold and call
another party).
To use Enhanced Override:
1. Dial a telephone number and receive a
busy signal.
Override
2. Press the Override Key or enter the
Override FFC to initiate a Forced Campon. If either of the persons on the call
disconnects at this time, you receive an
overflow (fast busy/engaged) signal.
Override
3. Press the Override Key again or enter
the Override FFC again. The other two
persons on the call receive an override
tone and a conference call is established
between the three of you. If anyone
disconnects, the other two persons will
remain connected.
To end the connection:
1. Press the Release key.
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Additional Call Features
Forced Camp-on
Forced Camp-on allows your telephone to automatically ring another
telephone as soon as that telephone disconnects from its current call.
Forced Camp-on allows you to camp-on both internal and external calls.
To use Forced Camp-on:
1. Dial a telephone number and receive a
busy signal.
Override
2. Press the Override Key or enter the
Override FFC to initiate a Forced Campon. If either of the persons on the call
disconnects at this time, you receive an
overflow (fast busy/engaged) signal.
Note: The person you called hears a
tone, and you hear ring/ringback signal
or busy/engaged signal (depending on
the options chosen). You are now
camped-on to the number you dialed.
3. When the person you called finishes
their call, your telephone automatically
dials the number. Both your telephone
and their telephone ring.
104
Additional Call Features
To answer a camped-on call:
2637
1. Press the Individual Line (DN) Key
beside the flashing LCD indicator. You
are connected to the camped-on caller.
Note: Your telephone can be
programmed for either Camp-on or Call
Waiting, but not both.
Override Feature
You can Override a busy signal and interrupt another call.
To override a busy/engaged signal:
1. Dial a telephone number and receive a
busy signal.
Override
2. Press the Override key, or enter the
Override FFC. The people on the call in
progress receive a tone for
approximately one second; the feature
connects the three of you together. A
short tone repeats every sixteen
seconds.
To end the connection::
1. Press the Release key.
105
Additional Call Features
Privacy Release Feature
Privacy Release allows one or more people who share your DN to join
your call.
To use Privacy Release while on an established call::
PrivRls
1. Press the Privacy Release Key while
you are on a call. Other persons can now
join the call, if they press the shared Line
(MADN) Key on their telephone.
Radio Paging
Some telephone systems can have an on-site Radio Paging system. This
system feature allows you to page a person and stay on the line until they
answer. The paged person answers the call when they enter a special
Paging “Meet - me” code from any telephone. This connects the person
paged to the party who paged them.
To use Automatic Pre-selection(“Meet - me” page):
2637
1. Press an Individual Line (DN) Key.
2. Dial the Radio Paging FFC. You receive
paging dial tone.
106
Additional Call Features
3. Dial the number of the party you want to
page. You receive ringback/ring tone.
Note 1: The person you paged uses any
telephone to enter a Radio Paging
Answer code, plus their own DN. This
action connects you and the person
paged.
Note 2: If your call goes unanswered for
a preset time period, you receive a
continuous high pitched tone then
silence. Press the Release Key.
To use Automatic Post selection:
Note: Use this feature when the called party is either busy on the
telephone or away from the desk. To page the called party there is no
need to redial the number of the called party.
RadioPage
1. Press the Radio Page Key. You receive
special dial tone.
2. Dial the Radio Paging Access FFC. You
receive ringback/ring tone.
Note 1: The person you have paged can
proceed to any telephone, enter their
Radio Paging Answer code plus their
own DN. This action connects you and
the person paged.
Note 2: You receive a fifteen second,
high pitched tone, then silence if the
party paged does not answer the call
within a preset time period. When you
receive this signal, replace the handset
or press the Release Key.
107
Additional Call Features
To use the Special Radio Paging features:
If you carry a Radio Pager, you will receive a paging indication when
another Meridian 1 telephone user access the Radio Paging system and
dials your DN. If the Radio Paging system is set up to function in “Meet me” mode, you can use the following steps to answer the paging call from
any Meridian 1 extension.
2637
1. Press an Individual Line (DN) Key.
2. Dial the Radio Paging Answer FFC.
You receive paging tone.
3. Dial your own DN. You are connected to
the paging caller.
Note: If the paging caller has hung up
you will receive a steady high-pitched
tone.
Voice Call
The Voice Call feature allows you to page another person or make an
announcement through someone else’s telephone speaker.
To make a voice call:
2637
VoiceCall
1. Press an Individual Line (DN) Key.
2. Press the Voice Call Key.
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Additional Call Features
3. Make your announcement.
4. Press the Release key.
To respond to a voice call:
1. Press the In-Calls key when you hear
the caller's voice through your speaker.
Use the Voice Messaging control screens
The Voice Messaging control screens allow you to send commands while
connected to your voice messaging system using the Soft Keys instead of
the dial pad.
To use Voice Messaging controls:
2637
Msg
1. Press an Individual Line (DN) Key.
2. Press the Message Key.
3. Use the dial pad to log in to your voice
mailbox.
Vmsg
4. Press the Voice Message Key.
109
Additional Call Features
Play
5. Press the Play Key to play your first new
message.
Note: Use the More. . . Key to view
additional message options.
Stop
6. Press the Stop Key to pause playback of
the message. Press Play to resume.
or
Last
Next
7. Press the Last Key to go to the previous
message. Press Play to playback the
message or press Last again to move to
previous messages.
or
Delete
Skip<-
Press the Next Key to go to the next
message. Press Play to playback the
message or Press Next again to move to
later messages.
or
Press the Delete Key to delete the
current message.
Skip->
or
Press the Skip Forward Key to advance
three seconds in the current message.
or
Press the Skip Backward Key to rewind
three seconds in the current message.
Quit
8. Press the Quit Key at any time to exit
your voice messaging system. Your
telephone is now ready for new calls.
110
Additional Call Features
Activate Automatic Answerback
When Automatic Answerback is active, your set automatically answers in
handsfree mode after one ring.
Note: When Automatic Answerback is active, calls do not forward to
your voice message service.
To use Automatic Answerback:
AutoAns
1. Press the Automatic Answerback Key.
To deactivate Automatic Answerback:
AutoAns
1. Press the Automatic Answerback Key.
Activate Call Pickup
Call Pickup allows you to pick up a non-ACD call from any telephone in
the same Pickup Group or another Pickup Group.
To answer a call in your own Call Pickup Group:
2637
Pickup
1. Press an Individual Line (DN) Key.
2. Press the Pickup Key or enter the
Pickup Ringing Number FFC.
111
Additional Call Features
To answer an incoming call in another Call Pickup Group:
2637
GrpPickup
1. Press an Individual Line (DN) Key.
2. Press the Group Pickup Key or enter
the Pickup Group FFC.
3. Dial the Pickup Group number of the
telephone that is ringing.
Note: The network administrator assigns
the Pickup Group number.
To answer a call at a specific within your Pickup Group:
2637
DNPickup
1. Press an Individual Line (DN) Key.
2. Press the DN Pickup Key, or enter the
Pickup Directory Number FFC.
Use Call Waiting
Call Waiting puts your current non-ACD call on hold, while you answer an
incoming call. Example: The attendant routes an outside call to you while
you are on an existing call. Call Waiting allows you to recognize the call
and respond to it. This feature must be enabled by your network
administrator.
112
Additional Call Features
To answer an incoming call while on another call:
1. Press the Hold Key when you hear the
tone. The Call Waiting status icon
appears in the display.
CallWait
2. Press the Call Wait Key to answer the
call.
To return to your first telephone call:
1. Press the Hold Key, if you want to put
the second call on hold.
or
2. Press the Release Key to end the
second call.
2637
3. Press the Individual Line (DN) Key
associated with the first call.
If you do not have a Call Waiting Key:
1. If you do not have a Call Waiting Key
and you hear the Call Waiting tone,
press the Release Key to end your
current call.
2637
2. Press the Individual Line (DN) Key
beside the flashing LCD icon to answer
the incoming call.
113
Additional Call Features
Forward calls
The Call Forward feature allows you to direct your calls to ring at another
Line (DN). You cannot forward calls while your telephone is ringing.
To forward your calls:
Forward
1. Press the Forward Key. The previously
stored forward number appears, if one
exists, and the screen displays Enter
forward number.
2. If desired, enter a new number. The
existing number is automatically deleted.
If you make a mistake, use the Delete
Key to delete the previous digit(s). Press
Cancel to leave this screen without
forwarding your telephone or changing
the number.
Done
3. Press the Done Key to activate Call
Forward.
To view the number that your calls are being forwarded to:
CheckFw
Exit
1. Press the Check Forward Key.
2. Press the Exit Key to return to the
previous screen. This action will leave
Call Forward active.
114
Additional Call Features
To cancel Call Forward:
CheckFw
1. Press the Check Forward Key.
Exit
2. Press the Cancel Forward Key.
Forward internal calls only
Internal Call Forward allows only calls originating at internal DNs to ring at
another DN. Calls originating outside your Meridian 1 system will still ring
at your telephone. You cannot forward calls while your telephone is
ringing.
To forward your internal calls:Receiving a call:
IntForward
1. Press the Internal Call Forward Key, or
lift the handset and enter the Internal
Call Forward Activate FFC.
2. Dial the DN where you want to forward
your calls.
IntForward
3. Press the Internal Call Forward Key.
115
Additional Call Features
To cancel Internal Call Forward:
IntForward
1. Press the Internal Call Forward Key, or
lift the handset and enter the Internal
Call Forward Deactivate FFC.
To reinstate Internal Call Forward to the same number:
IntForward
1. Press the Internal Call Forward Key
twice.
IntForward
Use Remote Call Forward
Author’s note: The 1150E doesn’t have a handset. How is this featured
implemented?
The Remote Call Forward feature allows you (from any telephone other
than your own) to forward calls directed to your Individual Line (DN) to
another telephone.
To activate Remote Call Forward:
1. Lift the handset on the remote
telephone that you are using to forward
your calls.
2. If you call from a telephone outside the
system, first dial your Direct Inward
System Access number and wait for dial
tone.
116
Additional Call Features
3. Dial the Remote Call Forward Activate
FFC to activate the feature.
4. Dial your Station Control Password.
Refer to “Secure your telephone” on
page 118.
5. Dial your Individual Line (DN). You get a
dial tone before you dial your number.
6. Dial the number where you want to
forward your calls. If you forward calls to
an invalid number, you receive a fast
busy tone.
£
1. Press the £ Key.
7. To forward calls to a previous call forward
telephone number, skip step six above
To cancel Remote Call Forward:
1. Lift the handset on the remote telephone
that you are using to cancel forwarding of
your calls.
2. If you call from a telephone outside the
system, first dial your Direct Inward System
Access number and wait for dial tone.
3. Dial the Remote Call Forward Deactivate
FFC.
117
Additional Call Features
4. Dial your Station Control Password.
2. Dial your Individual Line (DN). You get a
dial tone before you dial your number.
£
5. Press the £ Key.
Secure your telephone
You can lock your telephone with a password so that no one can make
calls on your Individual Line (DN).
To lock your telephone:
2637
1. Press an Individual Line (DN) Key.
2. Dial the Electronic Lock Activate FFC
and your Station Control Password.
Note: If you perform this operation from
someone else’s telephone, also dial your
line (DN).
3. Press the Release key.
To unlock your telephone:
2637
1. Press an Individual Line (DN) Key.
118
Additional Call Features
2. Dial the Electronic Lock Deactivate FFC
and your Station Control Password.
Note: If you perform this operation from
someone else’s telephone, also dial your
line (DN).
3. Press the Release key.
To change your password (must be done from your telephone):
2637
1. Press an Individual Line (DN) Key.
2. Dial the Station Control Password
Change FFC and your current password.
Dial your new password twice (for
verification).
3. Press the Release key.
Set up a Conference call
You can set up a Conference call for up to six people (including yourself).
Contact your network administrator to determine the maximum number of
people your system allows on a conference call.
119
Additional Call Features
To set up a conference call:
Conf
1. Press the Conference Key while you are
on a call. The other party is on hold and
you receive dial tone. The screen
displays Call on hold, dial number.
2. Dial the number of the person you want
to add to the conference.
Swap
Connect
3. Press the Swap Key to switch between
talking with the original caller and the
new caller. Press the Connect Key to
complete the conference. Everyone is
able to join the conversation.
If the person you attempt to add to the conference is unavailable:
1. Press the Release key.
2637
2. Press the Individual Line (DN) Key
beside the flashing LCD indicator to
return to your original call.
Join a call
The Call Join feature allows you to connect an incoming call to a call
already in progress thereby creating a conference call. In order to use
Call Join, your telephone must be configured with either a second line
(DN) or a Call Waiting Key.
120
Additional Call Features
To connect a call on hold (on a different line) to your current call:
Conf
1. Press the Conference Key.
2637
2. Press the Key that has the caller you
want to connect to your current call.
Connect
3. Press the Connect Key. The person on
hold joins your conversation.
Selectable Conferee Display and Disconnect
You can view the list of active conferees by using the Conferee
Selectable Display Key and disconnect any party that has been added to
the conference call.
To view active conferees:
ConfSelDsp
1. While on a conference call, press the
Conferee Selectable Display Key. The
LCD indicator turns on. With each key
press, the screen changes to show a
different active conferee.
Note: This action has no effect on the
displays of the other telephones involved
in the conference.
1. Press the Release key.
121
Additional Call Features
To disconnect a conferee:
ConfSelDsp
1. While on a conference call, press the
Conferee Selectable Display Key. The
LCD indicator turns on. Continue to
press the key until the conferee you want
to delete appears on the screen.
2637
2. Press the Individual Line (DN) Key on
which the conference call is established.
The selected conferee is disconnected
from the call.
Note: If there are additional conferees to
be disconnected, press the Conferee
Selectable Display Key until the
conferee that is to be disconnected is
displayed on the screen.
3. Press the Release key.
Use Group Call
Group Call automatically calls members of a predefined group, one at a
time, until they have all answered. Ask your network administrator for
details on how to create a conference call group.
To call group members:
2637
1. Press an Individual Line (DN) Key.
122
Additional Call Features
Group
1. Press the Group Call Key or enter the
Group Call FFC. The feature
automatically calls all group members.
The icon flashes until all members
answer. Their phone numbers appear on
the display as they answer. When the
last person answers, the Group Call
indicator lights steadily.
Note 1: When a person in your group is
on a conference call or another group
call, they are not connected to your
group call.
Note 2: After all the people in the group
have answered, only the person who
made the group call can put the call on
hold.
To answer a Group Call:
2637
1. Press the Individual Line (DN) Key
beside the flashing LCD indicator.
Note 1: If you are on a call and you
receive three 10-second tones, this is
the notification of a group call on your
current extension.
Note 2: If you are on a call on another
Individual Line (DN) on your telephone
when a group call is made, you receive a
long tone through the handset or
headset.
Note 3: You do not receive notification of
a group call if you are already on a
conference call or another group call.
123
Additional Call Features
To end a Group Call:
1. Press the Release key.
Note: When the person who made the
group call disconnects, the call
terminates for all members of the group.
However, the members of the Group Call
can disconnect from the call and not
affect other members on the call.
124
Additional phone features
Additional phone features
Author’s note: This section needs to be reviewed to determine if any of the
additonal features apply to the 1150E.
The following features are described in this section:
•
“Using the Personal Directory” on page 125
•
“Using the Callers List” on page 128
•
“Using the Redial List” on page 130
•
“Using Virtual Office” on page 132
•
“Using Media Gateway 1000B” on page 141
Using the Personal Directory
Use the Personal Directory feature to create and store up to 100 directory
entries. A Personal Directory entry can contain:
•
last name (up to 24 characters)
•
first name (up to 24 characters)
•
telephone numbers (up to 31 characters)
To use the Personal Directory, press the Directory key and select
Personal Directory.
To add an entry:
Add
1. Press the Add soft key.
Note: If the message Directory is full
appears, delete one or more entries to
add a new entry.
125
Additional phone features
2. Use the dialpad to enter the name.
3. Press the Next soft key.
Next
4. Use the dialpad to enter the telephone
number.
5. Do one of the following:
Done
Cancel
or
— Press the Done soft key to save the
new entry.
— Press the Cancel soft key to return
to the Add screen.
To edit an entry:
1. Press the Up/Down navigation keys to
scroll and highlight the desired entry.
2. Press the Edit soft key and perform your
edits.
Edit
3. Choose one of the following:
Done
Cancel
or
— Press the Done soft key to save the
changes.
— Press the Cancel soft key to return
to the Personal Directory without
saving your changes.
126
Additional phone features
To delete an entry:
1. Press the Up/Down navigation keys to
scroll and highlight the desired entry.
2. Press the Delete soft key.
Delete
3. Choose one of the following:
Confirm
Cancel
or
— Press the Confirm soft key to delete
the entry.
— Press the Cancel soft key to return
to the Personal Directory without
deleting the entry.
To search for an entry:
1. Press the Up/Down navigation keys to
scroll and highlight the desired entry.
2. Choose one of the following:
Dial
Cancel
or
— Press the Dial soft key to dial the
resulting number.
— Press the Cancel soft key to exit
without dialing.
127
Additional phone features
Using the Callers List
The Callers List feature logs all incoming calls. The Callers List can store
up to 100 entries. When the list is full, the system overwrites the oldest
entry. Use the Callers List feature to review missed calls and to dial calls.
The Callers List contains:
•
the caller’s last and first name (if available)
•
the DN of the caller
•
the time and date of the call
•
the number of times the caller called
Entries in the Callers List are sorted by the time the call arrived.
Note: Calling Party Name Display (CPND) is affected depending on
the Preferred Name Match option. If Preferred Name Match is on, the
CPND appears according to your configurations. If the Preferred
Name Match option is off, the CPND appears according to the system
configurations.
To access the Callers List, press the Directory key and select Callers
List.
Note: If password control is enabled, enter your SCPW at the prompt.
128
Additional phone features
To dial an entry:
1. Press the Up/Down navigation keys to
scroll and highlight the desired entry.
2. Press the Dial soft key.
Dial
To delete an entry:
1. Press the Up/Down navigation keys to
scroll and highlight the desired entry.
2. Press the Delete soft key.
Delete
3. Choose one of the following:
Confirm
Cancel
or
— Press the Confirm soft key to delete
the entry.
— Press the Cancel soft key to return
to the Personal Directory without
deleting the entry.
129
Additional phone features
To delete the entire Callers List:
1. Press the Delete soft key.
Delete
2. Choose one of the following soft keys:
Yes
No
or
— Yes to delete the entire Callers List
— No to return to the previous screen
Using the Redial List
The Redial List feature logs all outgoing calls. Redial List can stored up to
20 entries. When the list is full, the system overwrites the oldest entry.
Use the Redial List feature to review calls made, and to redial previously
dialed calls. The Redial List contains:
•
the last and first names of the dialed party (if available)
•
the DN of the dialed party
•
the time and date of the last dialed occurrence
Entries in the Redial List are sorted by the time the call was received.
Note: Calling Party Name Display (CPND) is affected depending on
the Preferred Name Match option. If Preferred Name Match is on, the
CPND appears according to your configurations. If the Preferred
Name Match option is off, the CPND appears according to the system
configurations.
To access Redial List, press the Directory key and select Redial List.
Note: If password control is enabled, enter your SCPW at the prompt.
130
Additional phone features
To dial an entry:
1. Press the Up/Down navigation keys to
scroll and highlight the desired entry.
2. Press the Dial soft key.
Dial
To delete an entry:
1. Press the Up/Down navigation keys to
scroll and highlight the desired entry.
2. Press the Delete soft key.
Delete
3. Choose one of the following soft keys:
Yes
No
or
— Yes to delete the entry
— No to return to the previous screen
To delete the entire Redial List:
1. Press the Delete soft key.
Delete
2. Choose one of the following soft keys:
Yes
No
or
— Yes to delete the entire Redial List
— No to return to the previous screen
131
Additional phone features
Using Virtual Office
Author’s note: The Feature spec for the 1150E only shows specs for a 2005,
I assume that this is the 1150E now. Does it still support Virtual Office? If so
there are new graphics needed for this section.
The Virtual Office feature provides a service you can use while you are
away from your desk to transfer calls, and all your office telephone
features, to a remote telephone. Virtual Office makes this possible by
allowing you to use another 1150E (the Remote phone) to log in to your
own home or office IP Phone (the Office phone). After you log in, you can
access the DNs, autodial numbers, key layout, feature keys, and
voicemail features that are configured on your own home or office IP
Phone.
To use Virtual Office, you need your DN and preconfigured Station
Control Password (SCPW). You must activate Virtual Office on your
Office phone before you can connect to it from a Remote phone. See
“Logging in to Virtual Office” on page 133.
Note: Consult your system administrator to verify if the Virtual Office
feature is available for your use.
You can use an IP Phone as a Remote phone to connect to your 1150E
even if it is a different IP Phone model. Table 4 shows the IP Phones on
which you can use Virtual Office to connect to your 1150E.
Table 4: Virtual Office connection availability
Using IP Phone
Possible to log in to the 1150E?
IP Phone 1120E
Yes, with restrictions
IP Phone 1150E
Yes
IP Phone 2001
Yes, with restrictions
IP SoftPhone 2033
Yes, with restrictions
IP Phone 2002
Yes
IP Phone 2004
Yes
132
Additional phone features
Table 4: Virtual Office connection availability
Using IP Phone
Possible to log in to the 1150E?
IP SoftPhone 2050
Yes, with restrictions
IP Phone 2007
Yes
Note: A Virtual Office login from an IP Phone 1150E to an
IP Phone 1120E or IP Softphone 2050 is blocked in certain
situations. Consult your system administrator.
Logging in to Virtual Office
To activate Virtual Office on your Office telephone from your Remote
telephone:
1. Press the Services key.
2. Press the Up/Down navigation keys to
scroll and highlight Virtual Office Login.
3. Press the Enter key.
4. At the prompt, enter your user ID.
5. Press the Enter key.
133
Additional phone features
6. At the prompt, enter the home Station
Control Password (SCPW).
Note 1: If the user ID is not found locally,
the message Locating Remote Server is
displayed.
Note 2: After three failed login attempts,
wait 1 hour before attempting to log in
again, or contact your system
administrator to reset your password.
For more information, see XRef for
Security features in here....
Note 3: Your Virtual Office session
expires after a fixed period of time,
(determined by your system
administrator).
A successful login transfers all the features, time, date, and tones to your
Remote telephone from your Office telephone.
Using Virtual Office on your Remote telephone
Because the display characteristics, including size, vary from one IP
Phone model to the next, your Office 1150E display is different on each
Remote phone. Figure 9 shows an 1150E logged in as a Remote phone
to an 1150E Office phone. All the features appear as they do on your
Office 1150E.
134
Additional phone features
Figure 9: Logged in to an IP Phone 1150E
42597
41798
47678
44759
42888
45645
09/16
2:32pm
Forward
More...
Nortel
User: 45645
Trans
Conf
Figure 10 shows an IP Phone 1120E logged in as a Remote phone to an
1150E Office phone. Fewer display lines are available on the 1120E, so
the display provides less information.
Figure 10: Logged in to an IP Phone 1150E using an
IP Phone 1120E
47678
45726
42888
41963
User: 41963
Trans
Conf
Forward
More...
135
Additional phone features
Figure 11 shows an IP Softphone 2050 logged in as a Remote phone to
an 1150E Office phone. In this case, the information display is is arranged
in a different fashion, but all the information is visible at one time.
Figure 11: Logged in to an IP Phone 1150E using an
IP Softphone 2050
Regardless of what model of IP Phone you use as a Remote phone, a
User information line is displayed, which lists the number of your Office
telephone.
Using Virtual Office on your Office telephone
Figure 12 shows the 1150E display when the phone is logged out due to
remote access.
136
Additional phone features
Figure 12: Office phone displays the message Logged Out
Logged Out.
Virtual
Home
When activated for Virtual Office by a Remote telephone, your Office
telephone is logged out and no longer operational. If this is the case when
you return to your office, you can disconnect the remote login and regain
control of your Office phone. If you do not disconnect the remote login,
your Virtual Office session expires after a fixed period of time, determined
by your system administrator.
137
Additional phone features
To regain operation of a telephone being used for Virtual Office:
Choose one of the following:
— To completely disconnect your
Office telephone from the Remote
telephone:
Home
a. Press the Home key.
b. Enter your User ID and password
(this logs the Office telephone back
on to your office network).
or
Vrtual
— Press the Virtual soft key to log in to
another IP Phone, and your
telephone becomes a Remote
telephone.
Logging out of Virtual Office
While working on a Remote phone, you can log out of Virtual Office using
the following steps.
To log out from a Remote telephone:
1. Press the Services key.
2. Press the Up/Down navigation keys to
scroll and highlight Virtual Office
Logout.
3. Press the Enter key.
138
Additional phone features
Troubleshooting Virtual Office
Virtual Office can cause error messages to display on-screen.
Table 5 lists error messages and describes actions to correct the
causes.
Table 5: Troubleshooting Virtual Office (Part 1 of 3)
Displayed
Message
Probable Cause
Actions
Remote IP Phone is
active (not idle).
Wait for remote IP
Phone to become idle
and try again.
ACD is logged in.
Log out of ACD IP
Phone before initiating
Virtual Office from
another IP Phone.
Make Set Busy is
inactive on ACD IP
Phone.
Configure Make Set
Busy active on ACD IP
Phone.
Incorrect User ID
entered.
Enter correct User ID.
User ID is not in
Gatekeeper database.
Notify system
administrator.
Invalid ID (2)
Incorrect User ID
entered.
Enter correct User ID.
Invalid ID (3)
Incorrect User ID
entered.
Enter correct User ID.
User ID in Gatekeeper
database points to
originating Call Server.
Notify system
administrator.
Three failed attempts to
enter the correct
Station Control
Password.
Wait one hour for the
lock to clear
automatically, or notify
system administrator to
clear lock.
Busy, try again
Invalid ID (1)
Locked from
Login
139
Additional phone features
Table 5: Troubleshooting Virtual Office (Part 2 of 3)
Displayed
Message
Probable Cause
Actions
Permission
Denied (1)
Remote telephone has
no Station Control
Password.
Notify system
administrator.
Permission
Denied (3)
Incorrect User ID
entered.
Enter correct User ID.
Remote telephone has
no Station Control
Password.
Notify system
administrator.
Incorrect User ID
entered.
Enter correct User ID.
Attempt to log in to a
remote
IP Phone 1120E or
IP Softphone 2050 from
an IP Phone 1150E
(some restrictions
apply).
Go to an
IP Phone 1120E or
IP Softphone 2050 and
try again, or consult
your local system
administrator.
Incorrect User ID
entered.
Enter correct User ID.
Remote telephone does
not have VOUA Class
of Service.
Notify system
administrator.
Incorrect User ID
entered.
Enter correct User ID.
Incorrect Station
Control Password
entered.
Select Retry, and try
again with the correct
Station Control
Password.
Network problem.
Notify system
administrator if the
problem persists.
Permission
Denied (4)
Permission
Denied (5)
Permission
Denied (6)
Server
Unreachable (1)
140
Additional phone features
Table 5: Troubleshooting Virtual Office (Part 3 of 3)
Displayed
Message
Server
Unreachable (2)
Probable Cause
Actions
Network problem.
Notify system
administrator if the
problem persists.
Using Media Gateway 1000B
The Media Gateway 1000B (MG 1000B) provides a means of extending
CS 1000 Release 4.5 features to one or more remotely located branch
offices using the Branch Office feature. A branch office is a remote
location in the network where IP Phones, PSTN access, and TDM
telephones are located. Contact your system administrator to see if these
functions are available for your use.
The Media Gateway 1000B (MG 1000B) telephone can operate in
Normal or Local Mode.
Normal Mode
The telephone registers with the Main Office and receives telephone
services from the Main Office. At any time while using Normal Mode, you
can check Local Mode functionality (make and receive calls) by enabling
Local Mode and returning to Normal Mode. After testing, you can return to
Normal Mode (see “Using Resume Normal Mode” on page 142) or wait
for 10 minutes.
Local Mode
If the WAN connection goes down, the IP Phone loses communication
with the Main Office TPS. It then registers with the MG 1000B and
receives telephone services from the MG 1000B. Features such as
Personal Directory, Redial List, and Callers List are not available when
operating in Local Mode. When in Local Mode, the telephone displays the
message LOCAL MODE.
141
Additional phone features
Using Test Local Mode
Use Test Local Mode to check Local Mode functionality (make and
receive telephone calls). Test Local Mode is useful when provisioning has
changed for an IP Phone on an MG 1000B Controller.
1. Press the Services key.
2. Press the Up/Down navigation keys to
scroll and highlight Test Local Mode.
3. Press the Enter key (the telephone
resets and registers back to the branch
office).
Using Resume Normal Mode
Use the Resume Normal Mode command to return to Normal Mode after
testing survival functionality.
Note: If you do not use the Resume Normal Mode command after
testing, the telephone automatically returns to Normal Mode in 10
minutes.
1. Press the Services key.
2. Press the Up/Down navigation keys to
scroll and highlight Resume Normal
Mode.
3. Press the Enter key (the telephone
registers back to the main office).
142
Corporate Directory
Troubleshooting MG 1000B
The MG 1000B can cause error messages to display on-screen. Table 6
lists error messages and describes actions to correct the causes.
Table 6: Troubleshooting MG 1000B
Display Message
Probable Cause
Actions
Local Mode
Test Local Mode.
Press the Services
key, and then select
Resume Normal
Mode.
Network problem.
Contact system
administrator if
problem persists.
Gatekeeper unable to
find end point from
Branch User ID.
Notify system
administrator.
Branch User ID not
found in any
equipped Terminal
Number (TN).
Notify system
administrator.
Local Mode
Invalid ID (1)
Local Mode
Invalid ID (2)
Corporate Directory
The Corporate Directory application allows you to search by
entering the characters in the name of the person you are calling,
beginning with the last name. Once you have located the name and
number of the person, you may use the dial soft key to call the
number. You may copy an entry from the Corporate Directory and
paste it into your telephone’s Personal Directory for quick access.
To use the Corporate Directory application:
App's
1. Press the Applications Key.
143
Corporate Directory
Note: If, when you press the Applications Key, Corporate Directory
is highlighted, you may proceed directly to step 4.
2. From the Applications menu, use the Navigation Keys to highlight
Corporate Directory.
Corporate Directory
Select
3. You may press the Select Key or proceed directly to step 4.
The Corporate Directory Find screen appears.
4. Use the dial pad to enter the name of the person you want to call. Enter
the last name first. Separate the last name and first name with a comma.
Note 1: The comma is the first character on the ⁄ Key on your dial pad.
Note 2: You do not need to enter the entire name. When the Done Key is
pressed, the application will highlight the first directory entry that matches the
text that you entered.
Done
5. Press the Done Key.
The application highlights the first entry that matches the text you entered
in step 4. If there is no match, the screen displays No matches found for
. . . (the text that you entered).
6. Use the Navigation Keys to scroll through the directory.
Note: The entire directory is available. The “find” process determines
which directory entry to select as your starting point.
144
Corporate Directory
7. If desired, use the Right Navigation Key to move from “list” view to
“card” view. In card view, the telephone and department numbers for the
entry are viewable. Use the Left Navigation Key to return to list view.
Note: While you are in card view, you may use the Up or Down
Navigation Key to scroll through directory entries.
Dial
8. Press the Dial Key.
2637
9. Press an Individual Line (DN) Key to call the person whose name is
highlighted.
Note: Outgoing calls may not be placed on your ACD DN using your
In-Calls Key.
To find another directory listing or to refine your current directory search:
NewFind
or
Resume
Press the NewFind Key to begin a new search, or press the Resume Key
to enter additional characters so that you may narrow your search.
To exit the Corporate Directory application:
Quit
or
App's
Press the Quit Key or the Applications Key.
To copy an entry from the Corporate Directory to your telephone’s Personal
145
Corporate Directory
Directory:
Copy
1. With the entry selected in the Corporate Directory, press the Copy Key.
Dirctry
2. In the Copy to screen, press the Directory Key to copy the name and
telephone number to your Personal Directory.
After you complete editing and entering the name and telephone
number, you are returned to the Corporate Directory.
146
Accessories for the IP Phone 1150E
Accessories for the
IP Phone 1150E
Optional items are available for use with your 1150E. Please contact your
System Administrator for additional details.
Accessory Connection Module (ACM)
The Accessory Connection Module (ACM) provides the interface for
adding the Analog Terminal Adapter, External Alerter and Recorder
Interface, Personal Directory PC Utility, and Computer Telephony
Integration Adapter.
Additional Key Caps
Four of the bottom six keys may be re-configured to meet your specific
business needs. You may order an optional key cap kit which provides
labeled key caps for these keys. The kit provides a key cap for each of the
following features: Answer Agent, Activity, Answer Emergency, Observe
Agent, and Display Calls Waiting.
Analog Terminal Adapter (ATA)
The Analog Terminal Adapter (ATA) allows you to connect an analog
device such as a modem or fax machine to your telephone.
Computer Telephony Integration Adapter
(CTIA)
The Computer Telephony Integration Adapter (CTIA) provides an
interface between your 1150E and your PC for first party call control
applications. The CTIA also functions as a Personal Directory PC Utility
Cartridge when used with the optional Personal Directory PC Utility
software.
147
Accessories for the IP Phone 1150E
Display-based Expansion Module
The Display-based Expansion Module provides additional line (DN) or
feature keys for the 1150E. The Display-based Expansion Module has
eight keys on three different layers for a total of 24 additional line (DN) or
feature keys. The three layers are accessed through the use of a “page”
key. The 1150E will support one Display-based Expansion Module.
External Alerter and Recorder Interface
The External Alerter and Recorder Interface lets you connect a remote
ringer, indicator light, or recording device to your telephone.
Handset
The 1150E is not shipped with a handset. A handset is available as a
hardware option for the telephone.
Headsets
Amplified and unamplified Headsets are compatible with your 1150E. The
amplified headset is an option for noisy environments.
Headsets vary in electrical, physical and audio characteristics.
Performance perception is subjective so it is recommended that the
headset user try using their headset with each of the three settings on
both internal and external calls to determine which works best for them.
To adjust the headset volume, go to the Options menu, Headset types
and select one of the headset types from the sub-menu item: Headset 1,
Headset 2 or Amplified.
Refer to your distributor for recommended headset types for use with the
1150E.
148
Accessories for the IP Phone 1150E
Key-based Expansion Module
The Key-based Expansion Module provides additional line (DN) or
feature keys for the 1150E. You can add up to two Key-based Expansion
Modules.
Personal Directory PC Utility
The Personal Directory PC Utility provides a faster, easier way to create
or modify the Personal Directory on the 1150E. You can enter names and
numbers into a directory file on your PC, and download the file directly
from the PC to the 1150E through a serial port connection. You can also
upload the Personal Directory from the 1150E to your PC so that you can
modify the directory. The PC and the 1150E are connected using the
Personal Directory PC Utility Cartridge. The Computer Telephony
Integration Adapter (CTIA) may also be used to connect the PC and the
1150E when used with the optional Personal Directory PC Utility
software.
149
Accessories for the IP Phone 1150E
150
Terms you should know
Terms you should know
Calling Party Name Display
Information appearing on the LCD display screen, such as the
caller’s name and telephone number. The system must have
CPND enabled.
Category 5 (Cat5)
Cable and associated connecting hardware capable of
transmitting at speeds up to 100 MHz, used by 10BaseT,
100BaseT4, 100BaseTX.
Category 5e (Cat5e)
Most Cat5 cable manufactured after 1996 also supports
1000BaseT (GigE) installations, and is designated Cat 5e. Cat5e
cable normally has four pairs of copper wire.
Category 6 (Cat6)
Cable and associated connecting hardware capable of
transmitting at speeds up to 200 MHz. Designed specifically to
support 1000BaseT (GigE), it is also compatible with 10BaseT,
100BaseT4, and 100BaseTX installations. The cable normally
has four pairs of copper wire.
Communication Server 1000
Your office communication system.
Date/time display
The current date and time when the telephone is in an idle state.
Directory Number (DN)
A number consisting of one to seven digits for a telephone, and
also known as an extension number.
151
Terms you should know
Feature display
An area that shows status information about the feature in use. It
also displays the name and status of the active session.
Feature Status Lamp indicator
An LCD or an LED that indicates a data message, contact, or
feature status by a flash, wink, steady on, or off.
Fixed key
The hard-labeled keys on your telephone.
Flexible Feature Codes (FFCs)
Specialized codes entered using the dialpad that enable features
(for example, Ring Again).
Release key
A fixed key used to end an active call.
Indicator
An LCD or an LED that indicates the status of a feature by the
flash, wink, steady on, or off.
Information display
Any display of call activity, lists, prompts, and status of calls. If the
text message exceeds the available display area, a scroll arrow
icon indicates that you must use the scroll keys to view the
remaining text.
Interrupted dial tone
A broken or pulsed dial tone that sounds when you access some
features on your telephone.
Message/Inbox
A fixed key on your IP Phone 1150E that connects to your voice
messaging system when the key is pressed.
152
Terms you should know
Navigation keys
Keys used to scroll through menus and lists appearing on the
LCD display screen.
Off-hook
Any line selected to make a call or receive an incoming call.
The term off-hook is applied whether (a) the end user lifts up the
handset, (b) the end user presses a line key, (c) the call is
automatically answered at the telephone, or (d) a line is
automatically selected for an outgoing call.
Paging tone
A special tone (two beeps followed by dial tone) that sounds
when you use the Radio Paging feature.
Ringback/ring tone
A sound indicating that a call you have made is ringing at its
destination.
Services key
A fixed key used to access options such as Telephone Options,
Password Admin, Virtual Office Login, Virtual Office Logout, Test
Local Mode, and Resume Normal Mode.
Shared Directory Number
A DN (extension) that is shared by two or more persons.
Special Prefix code (SPRE)
Special codes entered using the dialpad, followed by a two-digit
access code, that enable features (for example, Call Forward All
Calls requires entry of SPRE code + 74).
Soft keys
A set of keys programmed by your system administrator. These
four keys, located directly below the display area, have four
153
Terms you should know
programmable layers. These keys are also used to configure
parameters in the Telephone Options menu.
Special dial tone
The three consecutive tones followed by dial tone that you hear
when accessing telephone features.
Station Control Password (SCPW)
Enables security features on your phone to prevent others from
making calls from your telephone and to prevent access to
protected features (for example, Remote Call Forward).
Status Messages
A message displayed to inform the user of important information.
A right arrow appears if more than one Status Message is
present. Examples of Status Messages include: Message
Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring
Again active, and Ringer is OFF.
System or Switch
Your office communication system.
Switchhook
A button on which the handset presses down, disconnecting your
call when you replace the handset. The handset (when lifted)
releases the switchhook, and you either answer an incoming call
or you receive a dial tone to make a call.
User interface
Screen displays that interact with the end user as a result of an
action or event.
Visual Alerter/Message Waiting indicator
An LCD or an LED that flashes to indicate that a message is
waiting or when the ringer is on.
154
Regulatory and safety information
Regulatory and safety
information
Table 7 lists EMC compliance for various jurisdictions, while Table 9 lists
compliance with Safety standards.
Table 7: EMC compliance
Jurisdiction Standard
Description
United
States
FCC CFR 47
Part 15
Class B Emissions: FCC Rules for Radio
Frequency Devices (see Notes 1 and 2)
Canada
ICES-003
Class B Emissions: Interference-Causing
Equipment Standard: Digital Apparatus
Australia/
New
Zealand
AS/NZS 3548 Class B Emissions: Information
CISPR 22
technology equipment - Radio
disturbance
European
Community
EN 55022
Class B Emissions: Information
technology equipment - Radio
disturbance
EN 55024
Information technology equipment Immunity characteristics
Limits and methods of measurement
EN 61000-3-2 Limits for harmonic current emissions
(equipment input current <= 16 A per
phase)
EN 61000-33
Limitation of voltage fluctuations and
flicker in low-voltage supply systems for
equipment with rated current <= 16 A
Note 1: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the
155
Regulatory and safety information
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
•
Consult the dealer or an experienced radio/ TV technician for help.
Note 2: The user should not make changes or modifications not
expressly approved by Nortel Networks. Any such changes could
void the user’s authority to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003. Cet
appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.
Warnings:
•
This is a Class B product. In a domestic environment this product can
cause radio interference in which case the user must take adequate
measures.
•
Operation is subject to the following two conditions: (1) this device
may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired
operation of the device.
•
Privacy of communications may not be ensured when using this
telephone.
•
To prevent radio interference to the licensed service, this device must
be operated indoors only and should be kept away from windows to
provide maximum shielding.
Table 8: Safety standards
Jurisdiction
Standard
Description
United States UL 60950-1
ITE equipment - Safety - Part 1:
General requirements
Canada
CSA 60950-1-03
ITE equipment - Safety - Part 1:
General requirements
European
Community
EN 60950-1 +A11 ITE equipment - Safety - Part 1:
General requirements
156
Regulatory and safety information
Table 8: Safety standards
Jurisdiction
Standard
Australia/New AS/NZS
Zealand
60950.1:2003
Description
Safety of Information Technology
Equipment
Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1:
General requirements
Other
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68
Australia: AS/ACIF S004: Voice Frequency Performance Requirements
for Customer Equipment
This equipment complies with the CE Marking requirements.
EU Countries: This device complies with the essential requirements and
other relevant provisions of Directive 1999/5/EC. A copy of the
Declaration may be obtained from Nortel Networks GmbH address:
Ingolstaedter Strasse 14-18, 80807 Munich GermanyTable 9 lists EMC
compliance for various jurisdictions
Table 9: EMC compliance
Jurisdiction Standard
Description
United
States
FCC CFR 47
Part 15
Class A Emissions: FCC Rules for Radio
Frequency Devices (see Notes 1 and 2)
Canada
ICES-003
Class A Emissions: Interference-Causing
Equipment Standard: Digital Apparatus
Australia/
New
Zealand
AS/NZS 3548 Class A Emissions: Information
CISPR 22
technology equipment - Radio
disturbance
157
Regulatory and safety information
Table 9: EMC compliance
Jurisdiction Standard
Description
European
Community
EN 55022
Class A Emissions: Information
technology equipment - Radio
disturbance
EN 55024
Information technology equipment Immunity characteristics
Limits and methods of measurement
EN 61000-3-2 Limits for harmonic current emissions
(equipment input current <= 16 A per
phase)
EN 61000-3-3 Limitation of voltage fluctuations and
flicker in low-voltage supply systems for
equipment with rated current <= 16 A
Note: This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own
expense.
The user should not make changes or modifications not expressly
approved by Nortel Networks. Any such changes could void the
user’s authority to operate the equipment.
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
•
Consult the dealer or an experienced radio/ TV technician for help.
Note: The user should not make changes or modifications not
expressly approved by Nortel Networks. Any such changes could
void the user’s authority to operate the equipment.
158
Regulatory and safety information
This Class A digital apparatus complies with Canadian ICES-003. Cet
appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada.
Warnings:
•
This is a Class A product. In a domestic environment this product can
cause radio interference in which case the user must take adequate
measures.
•
Operation is subject to the following two conditions: (1) this device
may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired
operation of the device.
•
Privacy of communications may not be ensured when using this
telephone.
•
To prevent radio interference to the licensed service, this device must
be operated indoors only and should be kept away from windows to
provide maximum shielding.
Table 10: Safety standards
Jurisdiction
Standard
Description
United States UL 60950-1
ITE equipment - Safety - Part 1:
General requirements
Canada
CSA 60950-1-03
ITE equipment - Safety - Part 1:
General requirements
European
Community
EN 60950-1 +A11 ITE equipment - Safety - Part 1:
General requirements
Australia/New AS/NZS
Zealand
60950.1:2003
Safety of Information Technology
Equipment
Other
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68
This equipment complies with the CE Marking requirements.
EU Countries: This device complies with the essential requirements and
other relevant provisions of Directive 1999/5/EC. A copy of the
Declaration may be obtained from Nortel Networks GmbH address:
Ingolstaedter Strasse 14-18, 80807 Munich Germany
159
Regulatory and safety information
160
Index
Index
Call Charge 100
About the IP Phone 2004 11, 151
Call Forcing 64
Accessory Connection Module
(ACM) 147
Call Forward 77, 114
ACD calls 63
Internal 115
Call Join 120
Activity code 63
Call Page 99
additional key caps 147
Call Park 93
agent ID 58
Call party information 151
agent keys 71
Call Pickup 111
Agent Return 69
Call Supervisor 68
Agent Walkaway 69
Call timer 53
Analog Terminal Adapter (ATA)
147
Call Trace 96
announcement 99, 108
Call Waiting 112
Answer Agent 71
Calling Party Number 95
answer calls 89
Calls Waiting indicator 77
Answer Emergency 72
camp-on
Answer Supervisor 67
forced 103, 104
Change feature key labels 53
applications
call transfer 91
Corporate Directory 143
Attendant Recall 93
charge account 95
Auto Dial 83
charge calls 100
display number 83
Automatic Answerback 97
Computer Telephony Integration
Adapter (CTIA) 147, 149
Charge Account, Forced 100
Conference 96, 119, 121
Conference with Supervisor 68
Busy Override 105
Configure area code setup 49
buzz 99
Configure Callers List log 46
call accounting 95
Call Agent 72
Configure Name Display format 51
Configure New Call indication 47
Configure Preferred Name Match
48
161
Index
Connect the components 29
97, 105, 112
Contrast adjustment 41
Feature display 152
Corporate Directory 143
Fixed key 152
Flexible Feature Code (FFC) 81,
87, 97, 103, 105, 106, 111, 112,
115, 116, 117, 118, 123, 152
Date/time display 151
Forced Camp-on 103, 104
Date/Time format 43
forward calls
dialing
all calls 114
internal calls 115
remote activation 116
on-hook 82
predial 82
Direct Inward System Access 116,
117
Directory key 20
Directory Number 151
Group Call 122
Display Agents 78
Display Key 96
Headset
Display Network Diagnostics Utilities 19
interface 57
talk/listen 73
headsets 148
Display Queue 77
Display-based Expansion Module
148, 149
Hold 113
Hold key 16
DN 151
Hot Line 88
Electronic Lock 118
Indicator status 152
Emergency
Individual Line (DN) Key 97
supervisor 72
End ACD call 64
Information display 152
Enhanced Override 103
Intercom 88
Expand key 16
Interflow 74
External Alerter and Recorder Interface 149
Internal Call Forward 115
Feature Access Code (FAC) 81,
join a call 120
Interrupted dial tone 152
162
Index
Key-based Expansion Module 149
Observe Agent 74
keys
Off-hook 153
Display Key 96
Onhook Default Path 52
on-hook dialing 82
Override 103, 105
Language display 42
override
Last Number Redial 85
enhanced 103
Line (DN) key 15
Local Dialpad Tone 44
Local Mode 141
page 99
Log out
“Meet - me” page 106
paging 106
standard 58
Paging tone 153
park 93
Malicious Call Trace 96
password change 119
Media Gateway 1000B 141
Personal Directory PC Utility 147,
149
Message (Inbox) key 20
Message key 152
Message waiting indicator 17, 154
pickup 111
position ID 71
More key 15
Predial 82
Multiple Appearance Directory
Number (MADN) 106
Privacy Release 106
Priority 58
Multiple Queue Assignment (MQA)
58
Mute key 16
Radio Paging 106
Navigation keys 16, 153
Night Service 75
Non-ACD calls 67
Normal Mode 141
Not Ready 65, 70, 72
recall
attendant 93
Timed Reminder Recall 92
receive calls 89
Redial 85
Regulatory and safety information
155
Release key 16
Remote Call Forward 116
163
Index
Resume Normal Mode 142
Return from Walkaway 70
Ring Again 84
ring tone 104
Ring type 53
ringback 104
Ringback/ring tone 153
Secondary DN calls 64
secure your telephone 118
Security features 22
Selectable Conferee Display and Disconnect 121
Services key 18, 153
Shared Directory Numbers 153
Soft keys (self-labeled) 153
Special dial tone 154
Special Prefix code (SPRE) 153
Speed Call 85
Speed Call Controller 85
Speed Call, System 87
Station Control Password 117, 118, 119
Station Control Password (SCPW) 154
Status Messages 154
Supervisor 59, 67
Supervisor ID 58
Switchhook 154
System or Switch 154
System Speed Call 87
Telephone display 21
Telephone Options 39
Test Local Mode 142
164
Index
Timed Reminder Recall 92
trace 96
Transfer 91, 96
Transfer to Supervisor 69
USB keyboard
function keys 26
User Interface 154
Virtual Office 132
Virtual Office login 133
Virtual Office logout 138
Virtual Office on your Remote telephone 134
Vmsg 109
Voice Call 108
Voice Messaging control 109
Volume adjustment 40
Volume control bar 15
165
Index
166
Nortel Communication Server 1000
Nortel IP Phone 1150E
User Guide
Copyright © 2005 Nortel Networks
All Rights Reserved
Information is subject to change without notice. Nortel Networks reserves
the right to make changes in design or components as progress in
engineering and manufacturing may warrant.
Publication Number: P1002467
Document Release: Draft 0.02
Date: April 2005
Produced in Canada
Internet address
http://www.nortelnetworks.com

---

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