Avaya 1120E User Guide Nortel IP Phone

: Avaya Avaya-1120E-User-Guide-736605 avaya-1120e-user-guide-736605 avaya pdf

Open the PDF directly: View PDF .
Page Count: 217

Download
Open PDF In Browser	View PDF

Avaya 1120E IP Deskphone
User Guide

Avaya Communication Server 1000
Document Status: Standard
Document Version: 07.02
Part Code: NN43112-103

Date: March 2013

© 2013 Avaya Inc. All Rights Reserved.
Notice
While reasonable efforts have been made to ensure
that the information in this document is complete and
accurate at the time of printing, Avaya assumes no
liability for any errors. Avaya reserves the right to
make changes and corrections to the information in
this document without the obligation to notify any
person or organization of such changes.
Documentation disclaimer
“Documentation” means information published by
Avaya in varying mediums which may include product
information, operating instructions and performance
specifications that Avaya generally makes available to
users of its products. Documentation does not include
marketing materials. Avaya shall not be responsible
for any modifications, additions, or deletions to the
original published version of documentation unless
such modifications, additions, or deletions were
performed by Avaya. End User agrees to indemnify
and hold harmless Avaya, Avaya's agents, servants
and employees against all claims,
lawsuits, demands and judgments arising out of, or in
connection with, subsequent modifications, additions
or deletions to this documentation, to the extent made
by End User.
Link disclaimer
Avaya is not responsible for the contents or reliability
of any linked websites referenced within this site or
documentation provided by Avaya. Avaya is not
responsible for the accuracy of any information,
statement or content provided on these sites and does
not necessarily endorse the products, services, or
information described or offered within them. Avaya
does not guarantee that these links will work all the
time and has no control over the availability of the
linked pages.
Warranty
Avaya provides a limited warranty on its hardware and
Software (“Product(s)”). Refer to your sales agreement
to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language, as well
as information regarding support for this Product while
under warranty is available to Avaya customers and
other parties through the Avaya Support website:
http://support.avaya.com
Please note that if you acquired the Product(s) from an
authorized Avaya reseller outside of the United States
and Canada, the warranty is provided to you by said
Avaya reseller and not by Avaya. “Software” means
computer programs in object code, provided by Avaya
or an Avaya Channel Partner, whether as stand-alone
products or pre-installed on hardware products, and
any upgrades, updates, bug fixes, or modified versions
thereto.

Licenses
THE SOFTWARE LICENSE TERMS AVAILABLE ON
THE AVAYA WEBSITE, HTTP://
SUPPORT.AVAYA.COM/LICENSEINFO ARE
APPLICABLE TO ANYONE WHO DOWNLOADS,
USES AND/OR INSTALLS AVAYA SOFTWARE,
PURCHASED FROM AVAYA INC., ANY AVAYA
AFFILIATE, OR AN AUTHORIZED AVAYA
RESELLER (AS APPLICABLE) UNDER A
COMMERCIAL AGREEMENT WITH AVAYA OR AN
AUTHORIZED AVAYA RESELLER. UNLESS
OTHERWISE AGREED TO BY AVAYA IN WRITING,
AVAYA DOES NOT EXTEND THIS LICENSE IF THE
SOFTWARE WAS OBTAINED FROM ANYONE
OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN
AVAYA AUTHORIZED RESELLER; AVAYA
RESERVES THE RIGHT TO TAKE LEGAL ACTION
AGAINST YOU AND ANYONE ELSE USING OR
SELLING THE SOFTWARE WITHOUT A LICENSE.
BY INSTALLING, DOWNLOADING OR USING THE
SOFTWARE, OR AUTHORIZING OTHERS TO DO
SO, YOU, ON BEHALF OF YOURSELF AND THE
ENTITY FOR WHOM YOU ARE INSTALLING,
DOWNLOADING OR USING THE SOFTWARE
(HEREINAFTER REFERRED TO
INTERCHANGEABLY AS “YOU” AND “END USER”),
AGREE TO THESE TERMS AND CONDITIONS AND
CREATE A BINDING CONTRACT BETWEEN YOU
AND AVAYA INC. OR THE APPLICABLE AVAYA
AFFILIATE ( “AVAYA”).
Heritage Nortel Software
“Heritage Nortel Software” means the software that
was acquired by Avaya as part of its purchase of the
Nortel Enterprise Solutions Business in December
2009. The Heritage Nortel Software currently available
for license from Avaya is the software contained within
the list of Heritage Nortel Products located at http://
support.avaya.com/licenseinfo under the link “Heritage
Nortel Products”. For Heritage Nortel Software, Avaya
grants Customer a license to use Heritage Nortel
Software provided hereunder solely to the extent of
the authorized activation or authorized usage level,
solely for the purpose specified in the Documentation,
and solely as embedded in, for execution on, or (in the
event the applicable Documentation permits
installation on non-Avaya equipment) for
communication with Avaya equipment. Charges for
Heritage Nortel Software may be based on extent of
activation or use authorized as specified in an order or
invoice.
Copyright
Except where expressly stated otherwise, no use
should be made of materials on this site, the
Documentation, Software, or hardware provided by
Avaya. All content on this site, the documentation and
the Product provided by Avaya including the selection,
arrangement and design of the content is owned either
by Avaya or its licensors and is protected by copyright
and other intellectual property laws including the sui
generis rights relating to the protection of databases.
You may not modify, copy, reproduce, republish,
upload, post, transmit or distribute in any way any

content, in whole or in part, including any code and
software unless expressly authorized by Avaya.
Unauthorized reproduction, transmission,
dissemination, storage, and or use without the express
written consent of Avaya can be a criminal, as well as
a civil offense under the applicable law.
Third-party components
“Third Party Components” mean certain software
programs or portions thereof included in the Software
that may contain software (including open source
software) distributed under third party agreements
(“Third Party Components”), which contain terms
regarding the rights to use certain portions of the
Software (“Third Party Terms”). Information regarding
distributed Linux OS source code (for those Products
that have distributed Linux OS source code) and
identifying the copyright holders of the Third Party
Components and the Third Party Terms that apply is
available in the Documentation or on Avaya’s website
at: http://support.avaya.com/Copyright. You agree to
the Third Party Terms for any such Third Party
Components.
Note to Service Provider
The Product may use Third Party Components that
have Third Party Terms that do not allow hosting and
may need to be independently licensed for such
purpose.
Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your
telecommunications system by an unauthorized party
(for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on
your company's behalf). Be aware that there can be a
risk of Toll Fraud associated with your system and that,
if Toll Fraud occurs, it can result in substantial
additional charges for your telecommunications
services.
Avaya Toll Fraud intervention
If you suspect that you are being victimized by Toll
Fraud and you need technical assistance or support,
call Technical Service Center Toll Fraud Intervention
Hotline at +1-800-643-2353 for the United States and
Canada. For additional support telephone numbers,
see the Avaya Support website: http://
support.avaya.com.Suspected security vulnerabilities
with Avaya products should be reported to Avaya by
sending mail to: securityalerts@avaya.com.
Trademarks
The trademarks, logos and service marks (“Marks”)
displayed in this site, the Documentation and
Product(s) provided by Avaya are the registered or
unregistered Marks of Avaya, its affiliates, or other
third parties. Users are not permitted to use such
Marks without prior written consent from Avaya or
such third party which may own the Mark. Nothing
contained in this site, the Documentation and
Product(s) should be construed as granting, by
implication, estoppel, or otherwise, any license or right
in and to the Marks without the express written
permission of Avaya or the applicable third party.

Avaya is a registered trademark of Avaya Inc.
All non-Avaya trademarks are the property of their
respective owners, and “Linux” is a registered
trademark of Linus Torvalds.
Downloading documents
For the most current versions of documentation, see
the Avaya Support website:
http://support.avaya.com
Contact Avaya Support
See the Avaya Support website: http://
support.avaya.com for product notices and articles, or
to report a problem with your Avaya product.
For a list of support telephone numbers and contact
addresses, go to the Avaya Support website: http://
support.avaya.com, scroll to the bottom of the page,
and select Contact Avaya Support.

Revision history

Revision history
March 2013
Standard 07.02. This document is up-issued to support Avaya
Communication Server 1000 Release 7.6.
May 2011
Standard 06.03. This document is up-issued to reflect changes in
global power supply information.
March 2011
Standard 06.02. This document is up-issued to reflect changes in
the procedures for cancelling Call Forward.
October 2010
Standard 06.01. This document is up-issued to support Unistim
5.0 and Avaya Communication Server Release 7.5.
June 2010
Standard 05.02. This document is up-issued to reflect changes in
technical content for Call Log Options.
June 2010
Standard 05.01. This document is up-issued to support Avaya
Communication Server 1000 Release 7.0.
October 2009
Standard 04.01. Because of the similarity between
Communication Server 1000 Release 6.0 for UNIStim 4.0
features and Release 5.5 features, UNIStim 4.0 Release 6.0
documentation is also used for Release 5.5.

4

Revision history

June 2009
Standard 03.03. This document is up-issued to support
Communications Server 1000 Release 6.0.
June 2009
Standard 03.02. This document is up-issued to support
Communications Server 1000 Release 6.0.
May 2009
Standard 03.01. This document is up-issued to support
Communications Server 1000 Release 6.0.
January 2009
Standard 02.04. This document is up-issued to support
Communications Server 1000 Release 5.5 for UNIStim 3.0.
Added technical content in the section Making a call using the
Redial List.
April 2008
Standard 02.03. This document is up-issued to support
Communications Server 1000 Release 5.5 for UNIStim 3.0.
May 2007
Standard 01.01. This document is up-issued to support
CS 1000 Release 5.0.This document reflects the new document
number.
June 2006
Standard 2.00. This document is up-issued to support
Communication Server 1000 Release 4.5 software. Added
support for new security features.
January 2006
Standard 1.00. This document is issued to support
Communication Server 1000 Release 4.5 software.

5

Contents

Contents
About the Avaya 1120E IP Deskphone . . . . . . . . . . . . . . . . 12
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 23
Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 23
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using Encrypted Calling . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Managing your Station Control Password (SCPW) . . . . . 24
Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Entering text using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . 27
Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 28
Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 29
Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 30
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Connecting the components of the phone . . . . . . . . . . . . . . . 31
Replacing your narrowband handset with a wideband handset . .
36
Replacing your narrowband headset with a wideband headset . .
36
Virtual Private Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Connecting your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . 39
QoS configuration recommendations . . . . . . . . . . . . . . . . 41
Installing and configuring VPN . . . . . . . . . . . . . . . . . . . . . . . . 42

6

Contents

Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 57
Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 58
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Adjusting the display screen contrast . . . . . . . . . . . . . . . . 61
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Selecting date and time format . . . . . . . . . . . . . . . . . . . . 62
Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 63
Choosing local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . 63
Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 64
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 66
Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 72
Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 73
Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 73
Configuring the name display format . . . . . . . . . . . . . . . . 75
Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 76
Configuring Caller ID display order . . . . . . . . . . . . . . . . . 77
Configuring Normal mode indication . . . . . . . . . . . . . . . . 78
Configuring Local Menu options . . . . . . . . . . . . . . . . . . . . 79
1. Preferences submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Changing 1. Display Settings . . . . . . . . . . . . . . . . . . . . . . 81
Changing 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Changing 3. Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
2. Local Diagnostics submenu . . . . . . . . . . . . . . . . . . . . . . . . 87
1. IP Set Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . 87
3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . 88
5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
6. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 88
7. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

7

Contents

8. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
9. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . . 89
10. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
3. Network Configuration menu . . . . . . . . . . . . . . . . . . . . . . . 89
4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . . 95
Making a call using Corporate Directory . . . . . . . . . . . . . 95
Making a call using the Personal Directory . . . . . . . . . . . 96
Making a call using the Callers List . . . . . . . . . . . . . . . . . 97
Making a call using the Redial List . . . . . . . . . . . . . . . . . . 98
Viewing the date and time of a call . . . . . . . . . . . . . . . . . 98
Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . 110

8

Contents

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . 114
Displaying incoming call information . . . . . . . . . . . . . . . . . . 114
Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . 116
Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . 120
Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 122
Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 123
Securing your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . 125
Talking with more than one person . . . . . . . . . . . . . . . . . 127
Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 128
Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . 129
Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Working without interruption . . . . . . . . . . . . . . . . . . . . . . 133
Activating Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Call Deflect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . 134
Using SAVE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

9

Contents

Using the Buzz feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Using Call Page Connect to make an announcement . . . . . 137
Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 138
Charging a call or charging a forced call . . . . . . . . . . . . . . . 139
Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Using voice mail soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 150
Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 150
Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 158
Using Virtual Office on your Remote IP Deskphone . . . 160
Using Virtual Office on your Office IP Deskphone . . . . . 162
Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 163
Automatic log out from Virtual Office . . . . . . . . . . . . . . . 163
Emergency calls on your Remote IP Deskphone . . . . . . 163
Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 164
Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 166
Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 167
Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 167
Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 168
Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 170
Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 170

10

Contents

Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 172
Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Accessing External Server Applications . . . . . . . . . . . . . 177
Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 178
Quick Reference Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Services and Telephone Options menus . . . . . . . . . . . . . . . 181
Regulatory and safety information . . . . . . . . . . . . . . . . . . 184
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 187
Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Third Party Terms for UNIStim sw releases
4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 188
GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
OpenSSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
ConvertUTF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

11

About the Avaya 1120E IP Deskphone

About the
Avaya 1120E IP Deskphone
The Avaya 1120E IP Deskphone brings voice and data to the desktop by
connecting directly to a Local Area Network (LAN) through an Ethernet
connection.
In this guide, self-labeled line/programmable feature key labels appear
beside the keys, and context-sensitive soft key labels appear directly
above the keys. Figure 1 shows the key labels.
Figure 1: Self-labeled feature keys and context-sensitive soft
keys

Basic features
Your Avaya 1120E IP Deskphone supports the following features:
•

four self-labeled line/programmable feature keys with labels and
indicators

•

four context-sensitive soft keys

For information about context-sensitive soft keys, see Avaya Features
and Services Fundamentals (NN43001-106).

12

About the Avaya 1120E IP Deskphone

Note: Some Avaya 1120E IP Deskphone phones are not configured
to support soft key functionality. Consult your system administrator.
•

graphical, high-resolution LCD display, backlit, with adjustable
contrast

•

high-quality speaker phone

•

volume control keys for adjusting ringer, speaker, handset, and
headset volume

•

six specialized feature keys:
— Quit
— Directory
— Message/Inbox
— Shift/Outbox
— Services
— Copy

•

six call-processing fixed keys:
— Mute
— Handsfree
— Goodbye
— Expand
— Headset
— Hold

•

gigabit Ethernet ports

•

built-in gigabit Ethernet switch for shared PC access

•

headset jack with an On/Off key

•

USB port to support a keyboard, mouse, or wireless headset.
Note: Powered downstream 1.1-compliant USB hubs are supported,
including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

•

automatic network configuration

•

Graphical XAS

13

About the Avaya 1120E IP Deskphone

•

hearing aid compatibility

•

supports wideband audio when the deskphone is equipped with a
wideband-capable handset. You must supply your own widebandcapable handset.

•

supports wideband audio when the deskphone is equipped with a
wide-band capable headset. You must supply your own widebandcapable headset.

•

Accessory Expansion Module port to connect the Avaya 1100 Series
IP Deskphones.

For information about using the Expansion Module, see the Avaya 1100
Series IP Deskphones User Guide (NN43130-101).
Figure 2 shows the Avaya 1120E IP Deskphone.
Figure 2: Avaya 1120E IP Deskphone

14

About the Avaya 1120E IP Deskphone

Telephone controls
This section describes the controls on the Avaya 1120E IP Deskphone. In
some geographic regions, the Avaya 1120E IP Deskphone is offered with
key caps that have English text labels. In this document, text in
parentheses indicates the labels that appear on the key caps, for
example, (Services).
Table 1: Telephone controls
Fwd

Context-sensitive soft keys are located
below the display area. The LCD label above
each key changes based on the active
feature.

Fwd

When a triangle appears before a soft key
label, the feature is active.

More..

Press the More key to access the next layer
of context-sensitive soft keys (self-labeled).

The keys on either side of the LCD display
area are self-labeled line/programmable
feature keys, with labels on the LCD. These
keys also function as line (DN) keys.
A steady LCD light beside a line (DN) key
indicates that the line is active. A flashing
LCD light indicates the line is on hold or the
feature is being programmed.

GrpCl

15

Z

A steady LCD light beside a feature key
indicates that the feature is active. A flashing
LCD light indicates that the feature is being
programmed.

About the Avaya 1120E IP Deskphone

()

()

()

Use the Volume control buttons to adjust
the volume of the ringer, handset, headset,
speaker, and the Handsfree feature. Press
the top button to increase the volume, and
press the bottom button to decrease volume.

Your Mute key functionality is enabled or
disabled by your system administrator.
Contact your system administrator to
determine if your Mute key is enabled.
If your Mute key is enabled, press the Mute
key to listen to the receiving party without
transmitting your voice. Press the Mute key
again to return to two-way conversation.
Note: If your Mute key is not enabled,
pressing the Mute key places the call on
hold. Press the Mute key again to
restore the active call or press the line
key to restore the active call. You cannot
retrieve this call from hold by pressing
the Hold key.
The Mute key applies to handsfree, handset,
and headset microphones.
The Mute LED indicator, located on the
Mute key, flashes to indicate that the
microphone is muted.
Press the Handsfree key to activate
handsfree.

()

The Handsfree LED indicator, located on the
Handsfree key, lights to indicate when
handsfree is active.

16

About the Avaya 1120E IP Deskphone

Use the Navigation keys to scroll through
menus and lists appearing on the LCD
display screen. The outer part of this key
cluster rocks for up, down, left, and right
movements.
Use Up and Down to scroll up and down in
lists, and the Left and Right keys to position
the cursor. In some dialog boxes that appear
on your phone, you can also use the Left
and Right keys to select editable fields;
press the Right key to select the field below
the current selection, or the Left key to
select the one above.
Press the Enter key, at the center of the
Navigation key cluster, to confirm menu
selections.
In many cases, you can use the Enter key
instead of the Select soft key.

()

Press the Hold key to put an active call on
hold. Tap the flashing line (DN) soft key to
return to the caller on hold.

Use the Expand key to access external
server applications.
()

()

Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.
The Headset LED indicator, located on the
Handsfree key, lights to indicate that the
headset is in use.

17

About the Avaya 1120E IP Deskphone

()

Use the Goodbye key to terminate an active
call.

When a message is waiting, or there is an
incoming call, the red Message
Waiting\Incoming Call Indicator LED at
the top center of the IP Deskphone flashes.
The flash cadence for each alert is different.
Note: You may also hear an audio
Message Waiting Indicator (stutter or
beeping dial tone) when you go off-hook.
When your Avaya 1120E IP Deskphone
firmware is being updated, the blue Feature
Status Lamp flashes.
To find out if additional features are
supported, contact your administrator.

()

Press the Copy Key to copy entries to your
Personal Directory from other lists, such as
the Caller List, Redial List, and Corporate
Directory.

()

Press the Quit/Stop key to exit an active
menu or dialog. Pressing the Quit/Stop key
does not affect the status of active calls.

()

The Shift/Outbox key is a fixed key that is
reserved for future feature development.

18

About the Avaya 1120E IP Deskphone

()

Press the Message/Inbox key to access
your voice mailbox.
Note: This function is not available on all
phones; consult your administrator.

()

19

Press the Directory key to access directory
services.

About the Avaya 1120E IP Deskphone

()

Press the Services key to open the Services
menu, and use the navigation keys to access
the following items:
•

Telephone Options:
— Volume adjustment
— Contrast adjustment
— Language
— Date/Time
— Display diagnostics
— Local Dialpad Tone
— Set Info
— Diagnostics
— Call Log Options
— Ring type
— Call Timer
— On hook default path
— Change Feature Key Label
— Name Display Format
— Live Dialpad

Caller ID display order
— Normal mode indication

20

About the Avaya 1120E IP Deskphone

•

Password Admin:
— Station Control Password

The Password Admin menu is not available
on all Avaya 1120E IP Deskphone sets.
•

Display Network Diagnostics Utilities

Only your system administrator or service
provider can use Display Network
Diagnostics Utilities to perform Internet
diagnostics.
•

Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)

•

Test Local Mode and Resume Local
Mode (if Media Gateway 1000B is
configured)

()
(continued)

()

()

Press the Services key to exit from any
menu or menu item.

Press the Services key twice to access the
Local Tools menu, and use the navigation
keys to access the following items:
•

1. Preferences

•

2. Local Diagnostics

•

3. Network Configuration

•

4. Lock Menu

Your system administrator can establish a
password for the Local Tools menu. If you
attempt to access the Local Tools menu and
a password prompt dialog box appears,
contact your system administrator.

21

About the Avaya 1120E IP Deskphone

Telephone display
Your Avaya 1120E IP Deskphone has three display areas:
•

The upper display area provides labels for the four self-labeled line/
programmable feature key labels.

•

The middle display area contains single-line information for items
such as caller number, caller name, Call Timer, feature prompt string,
user-entered digits, date and time information, and phone
information.
Because the Avaya 1120E IP Deskphone only has a single-line
information display area, you are prompted to scroll through any
additional lines of information. For example, during an incoming call,
only the Directory Number (DN) appears if the caller name is greater
than 10 characters. Press the flashing arrow to display the caller
name.

•

The lower display area provides labels for the four context-sensitive
soft keys.

Figure 3 shows an idle LCD screen.
Figure 3: Avaya 1120E IP Deskphone LCD screen

22

About the Avaya 1120E IP Deskphone

License Notification
Notify your system administrator if your phone displays a message in a
pop-up window about the licensing feature or evaluation period. License
notification provides details to help diagnose why the features are
disabled on the phone. You can press the Stop key or lift the handset to
close the window. The window redisplays every 24 hours at 1:00 AM
(default). The time and time frame can be configured when you provision
the phone. For information about provisioning the IP Deskphones, see
Avaya IP Deskphone Fundamentals (NN43001-368).

Call features and Flexible Feature Codes
Some features are not available on all IP Deskphones. Call features and
Flexible Feature Codes (FFCs) must be assigned to your IP Deskphone
and supported by system software. Contact your system administrator to
configure these features and codes on your IP Deskphone.

Audio and text message broadcast
The Avaya 1120 IP Deskphone can display special messages in the
display area of your telephone, and can play special audio messages
through the speaker. Your administrator broadcasts these messages,
which can be used to inform you of events like company news and
weather bulletins. The message can be preceded by an audio alert (a
series of beeps).
The Avaya 1120 IP Deskphone supports the following special messages:
•

text: a single line of text displays. If the message is too long for the
display, the message is truncated, you see an ellipsis and you cannot
see the rest of the message.

•

audio: an audio message streams to the telephone

When an audio message starts, the Interrupt Screen displays. While the
audio message plays, you can switch to your handset or headset to listen
to the message. Depending on the priority of the message, the message
can barge-in during an active telephone call, during an incoming call alert,
or when another message is playing.

23

About the Avaya 1120E IP Deskphone

You can also cancel the audio using the following methods:
•

if listening on the speaker, pressing the Handsfree key

•

if listening on the handset, placing the handset on hook

•

if listening on the headset, pressing the Headset key

•

by pressing the Cancel soft key

•

by pressing any Line or Feature key

Security features
The following security features are available on your
Avaya 1120E IP Deskphone:
•

Using Encrypted Calling

•

Managing your Station Control Password (SCPW)

Using Encrypted Calling
Your Avaya 1120E IP Deskphone supports secure communication using
SRTP media encryption. If the feature is enabled, a security icon (q) is
displayed on the screen when your call is secured using SRTP media
encryption. Contact your system administrator to find out if this feature is
available for your use.

Managing your Station Control Password (SCPW)
Your Station Control Password (SCPW) enables the following security
features:
•

Electronic Lock to prevent others from making calls from your IP
Deskphone

•

password-protected IP Deskphone features (for example, Personal
Directory, Redial List, and Callers List)

Your system administrator defines your initial SCPW. Contact your
system administrator for detailed information.

24

About the Avaya 1120E IP Deskphone

To change your password (SCPW):
1. Press the Services key.
()
2. Press the Up/Down navigation keys to
scroll and highlight Password Admin.

3. Press the Enter key.

4. Use the dialpad to enter your password
at the prompt.

5. Press the Up/Down navigation keys to
scroll and highlight New Password.

6. Press the Enter key.

7. Use the dialpad to enter the new
password.

8. Press the Enter key to accept the new
password.
If you are locked out of your
Avaya 1120E IP Deskphone, or if you forget
your SCPW, contact your system
administrator.

25

About the Avaya 1120E IP Deskphone

Note: The default configuration for Password Protection is off.
To turn Password Protection on or off:
1. Press the Directory key.

2. Press the Up/Down navigation keys to
scroll and highlight Change Protection
Mode.

3. Use the dialpad to enter your password
(if Password Protection is enabled).

Enter

4. Press the Enter soft key.

5. Press the Up/Down navigation keys to
highlight one of the following:
— Enable Password Protection
— Disable Password Protection
6. Choose one of the following soft keys:
Yes

No
or

Done

— Yes to accept the selection
— No to return to the Directory menu

7. Press the Done soft key.

26

Entering and editing text

Entering and editing text
You can enter and edit text on your Avaya 1120E IP Deskphone using the
following methods:
•

“Entering text using the dialpad” on page 27

•

“Editing text using the soft keys” on page 28

•

“Entering text using the USB keyboard” on page 29

The use of any of these methods for text entry depends on the
application. Table 2 shows the applications and input devices that you
can use for text entry.
Table 2: Application text entry
For:

Use:

Call Server-related applications
(for example, changing feature
key labels, adding personal
directory entries, or dialing)

Dialpad

Graphical applications

USB keyboard

Local Tools menu

USB keyboard

USB keyboard for numeric
entries only

Dialpad for numeric entries

Entering text using the dialpad
You can use the dialpad to enter text when you use features such as
Personal Directory, Redial List, and Callers List.
For example, if you want to use the letter A, press the number 2 key once.
If you want the letter C, press the number 2 key three times.
Note: No letters are associated with the number 1 or the 0 keys.

27

Entering and editing text

Editing text using the soft keys
You can use soft keys to edit text when you use features such as
Personal Directory, Redial List, and Callers List.
To edit an entry in your Personal Directory, press the Directory key, and
select the desired entry from your Personal Directory.
To edit text with the soft keys:
1. Press the Edit soft key.
2. Press the Left/Right navigation keys to move through the text.
3. Select the appropriate editing soft key for the operation you want to
perform.
4. If the character you want is not visible, press the More soft key to
access the next layer of soft keys.
5. To add non-alphanumeric symbols, press the Symbol soft key, and
perform the following:
a. Press the Up navigation key to access the symbols.
b. Press the Left/Right navigation keys to move to a specific
symbol.
c.

Press the Choose soft key to select a symbol.

6. Press the Next soft key to submit your changes.
Table 3 describes the soft key editing functions on your
Avaya 1120E IP Deskphone.
Table 3: Editing soft key description (Part 1 of 2)
Key

Description

Cancel

Action is cancelled.

Choose

Select a non-alphanumeric symbol (available
only after the Symbol soft key is selected).

Clear

Clear the input field.

28

Entering and editing text

Table 3: Editing soft key description (Part 2 of 2)
Key

Description

Case

Switch the next character to either uppercase
or lowercase.

Delete

Backspace one character.

Done/Select/Enter

Meaning depends on application.

Entering text using the USB keyboard
You can use the USB keyboard, when connected, to enter text in the tools
and graphical applications.
For number entry in phone applications (for example, when dialing), you
can use the keyboard to enter digits (0–9), as well as * and #. Other
characters are ignored.
When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and
f8) to control the phone. Table 4 shows the function keys and their
associated action during phone calls.
Table 4: USB keyboard function keys during phone calls
Function key

Action

f1

Go to Handsfree mode

f2

Go to Headset mode

f3

Place the current call on hold

f4

Mute the current call

f5

Volume up

f6

Volume down

f7

Copy

f8

Quit

29

Connecting the components

Connecting the components
Figure 4 shows connections on the Avaya 1120E IP Deskphone.
Figure 4: Avaya 1120E IP Deskphone connections

WARNING
Ensure that the protective rubber cap on the Accessory
Expansion Module port is in place when the port is not
in use. Connecting anything other than the proper Avaya
1100 Series Expansion Module connector to this port
can cause damage to the phone.

30

Connecting the components

Before you begin
CAUTION
Damage to Equipment

Do not plug your Avaya 1120E IP Deskphone into a
regular phone jack. This results in severe damage to the
IP Deskphone. Consult your system administrator to
ensure that you plug your phone into a 10/100/
1000BaseT Ethernet jack.
CAUTION
Your Avaya 1120E IP Deskphone is designed for use in an
indoor environment only.

Connecting the components of the phone
WARNING
Your Avaya 1120E IP Deskphone is shipped with the
base locked in position. To avoid damaging your phone,
press the wall-mount lever, located just under the
Handsfree key as indicated in Figure 5 on page 32, to
release the base and pull it away from the phone.

31

Connecting the components

Figure 5: Release the Avaya 1120E IP Deskphone from the stand

Use the following steps to connect the components of your phone.

32

Connecting the components

1. Remove the stand cover. Pull upward on the center catch as
indicated in Figure 6 on page 33, and remove the stand cover. The
cable routing tracks are now accessible.
Figure 6: Remove the stand cover

2. Connect the global power supply (optional). Connect the global power
supply to the AC adapter jack in the bottom of the phone. Form a
small bend in the cable, and then thread the adapter cord through the
channels in the stand.
WARNING
Use only the approved Avaya Global Power Supply with
your 1120E IP Deskphone (NTYS17xxE6).

Note 1: The Avaya 1120E IP Deskphone supports AC power or
Power over Ethernet (PoE) options, including IEEE 802.3 standard
power. To use PoE, where power is delivered over the CAT5 cable,

33

Connecting the components

your connected LAN must support PoE. If you use PoE, you do not
require an AC adapter.
Note 2: You must use CAT5e (or later) cables if you want to use
gigabit Ethernet.
3. Install the handset. Connect the end of the handset cable with the
short straight section into the handset. Connect the end of the
handset cable with the long straight section to the back of the phone,
using the RJ-9 handset jack marked with the symbol +. Form a small
bend in the cable, and then thread the handset cord through the
channels in the stand so that it exits behind the handset on the right
side, in the Handset cord exit in the stand base marked, as shown in
Figure 7 on page 35.
4. Install the headset (optional). If you are installing a headset, plug the
connector into the RJ-9 headset jack on the back of the phone
marked with the symbol ), and thread the headset cord along with the
handset cord through the channels in the stand, so that the headset
cord exits the channel.
5. Install the Ethernet cable. Connect one end of the supplied Ethernet
cable to the back of your phone using the RJ-45 connector marked
with the symbol %, and thread the network cable through the channel.
6. If you are connecting your PC through the phone, you require a
second CAT5e cable. Only one cable is included with the Avaya
1120E IP Deskphone package. Install the Ethernet cable connecting
the PC to the phone (optional). Connect one end of the PC Ethernet
cable to your phone using the RJ-45 connector and thread it through
the channel. Connect the other end to the LAN connector on the back
of your PC.
7. Install additional cables. If applicable, plug in optional USB devices.
Connect the Ethernet cable to the LAN Ethernet connection. If you
are using an AC power adapter, plug the adapter into an AC outlet.

34

Connecting the components

Figure 7: Cable routing tracks and mounting holes

8. Wall-mount your phone (optional). Your Avaya 1120E IP Deskphone
can be mounted either by: (Method A) using the mounting holes on
the bottom of the phone stand, or (Method B) using a traditional-style
wall-mount box with an RJ-45 connector and a 15-cm (6-inch) RJ-45
cord (not provided).
Complete steps 1-7, as needed, before you wall-mount your phone:
Method A: Press the wall-mount lever, and pull the phone away from
the stand, as shown in Figure 5 on page 32. Using the stand cover
(the part you removed in step 1), mark the wall-mount holes by
pressing the bottom of the stand cover firmly against the wall in the
location where you wish to install the phone. Four small pins on the
bottom of the stand cover make marks on the wall. Use the marks as
a guideline for installing the wall-mount screws (not provided). Install
the screws so that they protrude 3 mm (1/8 inch) from the wall, and
then install the phone stand mounting holes over the screw heads.
You may need to remove the phone from the wall to adjust the lower
screws. When the lower screws are snug, install the phone on the
mounting screws, and then tighten the top screws. See Figure 7 on
page 35.

35

Connecting the components

Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand
over the mounting rivets, and slide the phone down the wall so that
the rivets fit into the slots on the stand, indicated in Figure 7 on
page 35 (Method B).
9. Replace the stand cover. Ensure that all cables are neatly routed
and press the stand cover into place until you hear a click.
10. Put the phone in the wall-mount position (optional). If you wallmounted your phone, put it in the wall-mount position by holding the
Tilt Lever and pressing the phone towards the base until the phone is
parallel with the base. Release the Tilt Lever and continue to push the
phone towards the base until you hear an audible click. Ensure the
phone is securely locked in position.

Replacing your narrowband handset with a
wideband handset
In order to take advantage of wideband audio, you must replace the
handset supplied with the deskphone with a wideband handset.
1. Obtain a wideband handset.
2. Unplug the handset supplied with the deskphone, leaving the handset
cord attached to the phone.
3. Connect the handset cord to the wideband handset.

Replacing your narrowband headset with a
wideband headset
In order to take advantage of wideband audio, you must replace the
handset supplied with the deskphone with a wideband handset.
1. Obtain a wideband headset.
2. Unplug the handset supplied with the deskphone, leaving the headset
cord attached to the phone.
3. Connect the headset cord to the wideband headset.

36

Connecting the components

In order to use your headset, you must configure your deskphone to
recognize the headset. For information on how to configure your
deskphone to use the wideband headset, see “Changing 3. Headsets”
on page 84.

37

Virtual Private Network

Virtual Private Network
A Virtual Private Network (VPN) is a network that uses a public network
infrastructure, such as the Internet, to provide you with secure access to
the private network of your organization.
The IP Deskphone VPN feature allows you to connect to your
organization’s private network from a public or remote network. For
example, you can use your home public Internet connection to connect to
your organization’s private network.
This chapter describes the procedure to upgrade the software of your IP
Deskphone (if required) and configure the VPN on your IP Deskphone.
An installation wizard helps you perform the necessary steps.
Note: The Avaya Phone VPN Configuration Wizard uses the default
language of the operating system of your PC. If the language is not
supported by the wizard, the default wizard language is English.
Your system administrator provides you with all the necessary files you
require to configure your IP Deskphone for VPN, and helps you to resolve
any errors that occur during configuration.

Before you begin
Before you upgrade the IP Deskphone software and configure VPN on
your IP Deskphone, complete the following checklist:
•

Ensure that your PC is using one of the following operating systems:
— Windows XP
— Windows Vista
— Macintosh OS

•

Ensure that you received a copy of the provisioning files from your
network administrator. The following files should be included:
— Avaya Phone VPN Configuration Wizard.jar
— provisioning files (for example: system.prv)

38

Virtual Private Network

•

.bin files (for example: 0625C7C.bin)

•

Java Virtual Machine (JVM) version 1.2 or later must be installed on
your PC. Check Start, Settings, Control Panel, Java to see if JVM
is installed on your machine and the version of it. If it is not installed,
contact your system administration to help you to install it. To
download the latest JVM, go to www.java.com.

•

Ensure that your PC has a firewall that allows incoming
communication to the following ports:
— UDP Port 69 (TFTP)
— TCP Port 80 (HTTP)
— UDP Port 49000
Note: The Avaya Phone VPN Configuration Wizard.jar file creates a
log.txt file during execution. This file is helpful to troubleshoot
problems you experience using the Avaya Phone VPN Configuration
Wizard.jar. The log.txt file is located in the same directory as
Avaya Phone VPN Configuration Wizard.jar.

Connecting your IP Deskphone
Before you connect your IP Deskphone to your PC, ensure that
components of your phone are connected properly. For more information
about connecting your IP Deskphone, see “Connecting the
components” on page 30.
Connect your IP Deskphone using one of the following methods:
•

connect to your modem. See Figure 8.

•

connect to your router. See Figure 9.

•

connect to your wireless access point and modem. See Figure 10.

39

Virtual Private Network

Figure 8: IP Deskphone connected to the modem

Figure 9: IP Deskphone connected to the router

40

Virtual Private Network

Figure 10: IP Deskphone connected to the wireless access
point and modem

Note: If your home network is not configured as described in the
above figures, contact your system administrator for assistance.
Note: You cannot connect multiple PCs directly to the PC port on the
IP Deskphone.
Note: The Avaya Phone VPN Configuration Wizard requires direct
communication with the IP Deskphone on the network. Ensure that
your network allows devices to communicate with each other on the
local network. Some network equipment allows you to isolate devices
from each other. If you are unsure, it is recommended that you
temporarily connect your PC to the IP Deskphone to run the initial
Avaya Phone VPN Configuration Wizard. See Figure 8.

QoS configuration recommendations
Avaya recommends that you connect the PC to the IP Deskphones PC
Ethernet Port as the IP Deskphone provides Quality of Service (QoS) on
outbound traffic automatically.
If other PCs share the internet connection then Avaya recommends that
you configure QoS for outbound traffic and prioritize the IP Deskphone
traffic. Typical QoS methods that are available are port based priority,
MAC Address based Priority, and IP Address based Priority. To configure
QoS, see your router documentation.

41

Virtual Private Network

Installing and configuring VPN
Use the following procedure to install and configure VPN on your IP
Deskphone.
Note: Depending on the version of software installed on your IP
Deskphone you may need to upgrade the software on the IP
Deskphone prior to configuring the VPN feature.
To install and configure VPN
1. Follow the instructions provided by your system administrator to
obtain the required files.
2. Power-down the IP Deskphone.
3. Run the Avaya Phone VPN Configuration Wizard.jar file.
The Welcome & language selection window of the Wizard appears,
as shown in Figure 11.
Figure 11: Welcome & language selection window

42

Virtual Private Network

4.

Select your language preference.
The following languages are supported:

•

Arabic

•

Chinese - simplified

•

Chinese - traditional

•

Czech

•

Danish

•

Dutch

•

English

•

Finnish

•

French

•

German

•

Greek

•

Hebrew

•

Hungarian

•

Italian

•

Japanese - Katakana

•

Japanese - Kanji

•

Korean

•

Latvian

•

Norwegian

•

Polish

•

Portuguese

•

Russian

•

Spanish

•

Swedish

•

Turkish

5. Click Next.

43

Virtual Private Network

The Equipment Setup and VPN window appears, as shown in
Figure 12.
Figure 12: Equipment Setup and VPN window

6. Verify that the modem, IP Deskphone, and PC are connected
properly.
7. Disconnect any VPN connection currently running on your PC. See
figure 4 to confirm that your LAN Ethernet Port and PC Ethernet Port
on the IP Deskphone are connected correctly.
Note: Connect the IP Deskphone LAN Ethernet port, marked with the
% symbol on the back of the phone to your network equipment only.
Connect only 1 PC (if applicable) to the PC Ethernet port, marked
with the ( symbol on the back of the phone.
Note: Optional: Click More to read a description of VPN.
8. Click Next.
The Locate Data Files window appears, as shown in Figure 13.

44

Virtual Private Network

Figure 13: Locate Data Files window

9. Click Browse to locate the provisioning files provided by your system
administrator if the wizard was not able to locate the files.
10. Click Next.
The Prepare Phone for Configuration window appears as shown in
Figure 14.

45

Virtual Private Network

Figure 14: Prepare Phone for Configuration window

11. Power on your IP Deskphone.
Note: Depending on the current software version on the IP
Deskphone “Listening Mode” may not be detected. If your phone
does not enter “Listening Mode”, follow the steps below.
12. After you hear the chimes tune and the text Avaya appears on the IP
Deskphone display screen, quickly press the following keys in order.

Mute

Mute

13. Verify that the IP Deskphone displays Listening Mode.
Note: The IP Deskphone can take up to 60 seconds for “Listening
Mode” to appear in the display area.
If the IP Deskphone displays Listening Mode, click Yes and go to
Step 15.
OR
If the IP Deskphone does not display Listening Mode, click No.

46

Virtual Private Network

The Prepare Phone for Configuration (Try again) window appears,
as shown in Figure 15.
Figure 15: Prepare Phone for Configuration (Try again)
window

a. Power off your IP Deskphone and power it back on again..
14. After you hear the chimes tune and the text Avaya appears on the IP
Deskphone display screen, quickly press the following keys in order..

Mute

Mute

Note: The IP Deskphone can take up to 60 seconds for “Listening
Mode” to appear in the display area.
b. If the IP Deskphone displays Listening Mode, click Yes and go
to Step 15.
OR
If the IP Deskphone does not display Listening Mode then your
IP Deskphone requires a software upgrade in order to proceed.

47

Virtual Private Network

Click No to proceed to a software upgrade. Follow the next
steps to perform a software upgrade on your phone
The Prepare Phone for Configuration window appears as
shown in Figure 16.
Figure 16: Prepare Phone for Configuration window

c.

Double-press the Services key on the IP Deskphone quickly.
Select the Network Configuration menu item.
Move the cursor to locate Provision: or (TFTP IP:) in the
Network Configuration menu, and then write down the existing
address of the provisioning server so you can revert to it after you
complete this procedure.

Note: If a password prompt dialog box appears, press Cancel. Wait
until your IP Deskphone display completes the “Starting DHCP…”
screen then perform Step c.
For information about entering and editing text in the Local menu, see
“Configuring Local Menu options” on page 79.
d. If you are able to navigate to the Provision: or (TFTP IP:)
parameter, and edit this field, click Yes.
The Prepare Phone for Configuration (Input Provisioning

48

Virtual Private Network

Server IP address) window appears, as shown in Figure 17.
OR
If you are not able to navigate and edit the address in Provision:
or (TFTP IP:) in the Network Configuration menu or you were not
able to edit this field, click No.
The Prepare Phone for Configuration (Alternate Provisioning
Server) window appears. See Figure 17.
Figure 17: Prepare Phone for Configuration (Alternate
Provisioning Server) window

e. Press the Auto soft key on the IP Deskphone.
Navigate to 12. Provisioning Server.
Clear the Provisioning Server check box.
f.

Press the Config soft key on the IP Deskphone.
Navigate to the Provision: item.

Note: If you can locate the provisioning server address, write it down,
and click Yes.
Observe the Provision: or (TFTP IP) address, as shown in Figure 18.
This is the IP Address of your PC running the Wizard tool. Use the IP
Deskphone keypad to enter the Provision: or (TFTP IP) address of
the provisioning server.

49

Virtual Private Network

Note: To enter a dot (period) when entering an IP address using the
IP Deskphone keypad, press the 1 key repeatedly or you can doublepress the asterisk (*) key.
Figure 18: Prepare Phone for Configuration (Input
Provisioning Server IP address) window

OR
If you cannot locate the Provisioning Server address, contact your
network administrator to obtain the IP address and follow the
administrator instructions.
Click No to return to the Prepare Phone for Configuration window
shown in Figure 16.
g. To reset the IP Deskphone and begin the software update, press
the Apply&Reset key on the IP Deskphone.
The progress bar displays the percent complete of the software
transfer.
h. Restart your IP Deskphone.
i.

Click Next.

j.

Go back to Step Note on page 44 and repeat the steps.

50

Virtual Private Network

15. When the Autodiscover Phone window appears, as shown in figure
19, click Autodiscover Phone to discover connected IP
Deskphones.
Note: Click Stop to stop the search.
The text “Searching for connected phones” displays while the
connected IP Deskphones are located. The text “Autodiscovery
complete” displays in the Avaya Phone VPN Configuration Wizard
tool when the search is finished.
If the search is successful, “Listening Mode: Connected” appears in
the IP Deskphone display area.
If the search is not successful, do the following

51

•

Ensure that the IP Deskphone continues to display
“Listening Mode: Listening…” during the Autodiscovery
process. If your IP Deskphone does display this message,
power down the IP Deskphone and repeat the steps,
starting with Figure 19.

•

Ensure that UDP Port 49000 is not currently blocked by
your PC firewall.

•

Ensure that UDP Port 49000 is not already in use by
existing applications on your PC.

•

Review the log.txt file for additional information.

Virtual Private Network

Figure 19: Autodiscover Phone window

16. Click Next.
If more than one connected IP Deskphone was discovered, the
Autodiscover Phone (More than one phone was discovered)
window appears. See Figure 20.

52

Virtual Private Network

Figure 20: Autodiscover Phone (more than one phone was
discovered) window

a. Obtain the MAC address of the IP Deskphone for which you are
configuring the VPN. The MAC address is printed on a label
located on the back of the IP Deskphone.
b. Select the IP Deskphone to configure from the drop-down list.
c.

Click Next.

17. When the Configure phone window appears, as shown in Figure 21,
click Configure phone to initiate the provisioning session that
configures the IP Deskphone.

53

Virtual Private Network

Figure 21: Configure phone window

The progress bar displays the percent complete of the provisioning
file transfer.
Configuring phone is displayed during the file transfer.
18. When Phone configuration complete is displayed, click Next.
The Confirmation & Finish window appears. See Figure 22.

54

Virtual Private Network

Figure 22: Confirmation & Finish window

19. Verify that the IP Deskphone is successfully configured.
Note: You may be prompted to enter a User ID and Password before
the IP Deskphone registers with the system. This information is
provided by your system administrator. The following list provides
character key mappings.
Key

Generates

0

0

1

_-.!@$%&+& ^\1

2

abcABC2

3

defDEF3

4

ghiGHI4

5

jklJKL5

55

Virtual Private Network

Key

Generates

6

mnoMNO6

7

pqrsPQRS7

8

RUVTUV8

9

wxyzWXYZ 9

*

., - + = ^ ; : ‘ \ “ *

#

{}|()<>[]#
a. Look for the following information on the IP Deskphone display:
— Date
— Time
— Type of call server
— Directory number
b. Lift the IP Deskphone handset and listen for a dial tone.

If the IP Deskphone is not configured successfully, ensure that the basic
requirements are met; repeat the steps in the Avaya Phone VPN
Configuration Wizard or contact your system administrator. For more
information about basic requirements, see “Before you begin” on
page 38.

56

Configuring Telephone Options

Configuring Telephone Options
Your Avaya 1120E IP Deskphone Services menu lists the following
submenus:
•

The Telephone Options menu enables you or your system
administrator to configure phone preferences. The Telephone
Options menu offers the options shown in Figure 23.

•

Password Admin menu enables you or your system administrator to
change the Station Control Password (SCPW).

•

The Virtual Office Login and Test Local Mode (for Branch Office)
menus are listed when an Avaya 1120E IP Deskphone Class of
Service is configured for Virtual Office and Branch Office. For more
information, see page 157.
Note: The Password Admin, Virtual Office Login, and Test Local
Mode menus are not available on all Avaya 1120E IP Deskphones.
Consult your system administrator.

Figure 23: Telephone Options menu
Volume adjustment

Call Log Options

Contrast adjustment

Ring type

Language

Call Timer

Date/Time

On hook default path

Display diagnostics

Change Feature Key Label

Local Dialpad Tone

Name Display Format

Set Info

Live Dialpad

Diagnostics

Note: When an option has a sublist, an ellipsis (...) appears after the
option.

57

Configuring Telephone Options

Using the Telephone Options menu
Use the Telephone Options menu to access the following:
•

“Adjusting the volume” on page 60

•

“Adjusting the display screen contrast” on page 61

•

“Selecting a language” on page 61

•

“Selecting date and time format” on page 62

•

“Accessing display diagnostics” on page 63

•

“Choosing local dialpad tone” on page 63

•

“Viewing telephone information” on page 64

•

“Diagnostics” on page 65

•

“Configuring call log options” on page 66

•

“Choosing a ring type” on page 71

•

“Enabling or disabling Call Timer” on page 72

•

“Enabling OnHook Default Path” on page 73

•

“Changing feature key labels” on page 73

•

“Configuring the name display format” on page 75

•

“Configuring Live Dialpad” on page 76

•

“Configuring Caller ID display order” on page 77

•

“Configuring Normal mode indication” on page 78

To use the Telephone Options menu:
1. Press the Services key.

2. Press the Up/Down navigation keys to
scroll and highlight Telephone Option.

58

Configuring Telephone Options

3. Press the Enter key.

4. Use the Up/Down navigation keys to
scroll and highlight an option (for
example, Language…).

5. Press the Enter key. The display
provides information required to adjust
your selection.

6. Choose one of the following:
Select

Cancel
or

— Press the Select soft key to save
changes and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.

59

Configuring Telephone Options

Adjusting the volume
To adjust the volume, press the Services key, select Telephone
Options, and select Volume adjustment…
To adjust the volume:
1. Press the Up/Down navigation keys to
scroll and highlight one of the following:
— Ringer
— Handset listen
— Handsfree listen
— Headset listen
— Buzzer
2. Press the Enter key.

Down

Up
or

3. To increase or decrease the volume, do
one of the following:
— Press the Down and Up soft keys.

or

— Press the Up/Down navigation keys.

4. Choose one of the following:
Select

Cancel
or

— Press the Select soft key to save the
volume level and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.

60

Configuring Telephone Options

Adjusting the display screen contrast
To adjust the LCD display screen contrast, press the Services key, select
Telephone Options, and select Contrast adjustment.
Note 1: If you have an Avaya 1100 Series Expansion Module
attached to your IP Deskphone, adjusting the telephone’s LCD
screen contrast also adjusts the display screen contrast configuration
for the Avaya 1100 Series Expansion Module.
Note 2: You can also adjust the contrast using the Local Tools menu;
Avaya recommends that you use the control in the Telephone Options
menu.
To adjust the display screen contrast:

Lower

Higher
or

1. To increase or decrease the display
contrast level, choose one of the
following:

or

— Press the Lower and Higher soft
keys.
— Press the Up/Down navigation keys.

2. Choose one of the following:
Select

Cancel
or

— Press the Select soft key to save the
contrast level and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.

Selecting a language
The display is available in multiple languages. To choose a language,
press the Services key, select Telephone Options, and select
Language…

61

Configuring Telephone Options

If the Language setting is password-protected, you must enter a
password (SCPW) to change the language. If you enter an incorrect
password, an error message is displayed. If you enter an incorrect
password more than three times, the password functionality is locked.
Contact your system administrator to unlock the password.
Note: This language setting controls the language used by features
on your phone only. To set the language used elsewhere on your
phone, press Services twice, select Preferences, and select
Language.
To select a language:
1. Press the Up/Down navigation keys to
scroll and highlight the desired language
(for example, German [Deutsche]).
Note: Some languages may not be
installed on your IP Deskphone. Contact
your system administrator for more
information about available languages.
2.
Select

Cancel
or

Choose one of the following:
— Press the Select soft key to save the
language and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.

Selecting date and time format
Several date and time formats are available. Formats are based on the
12-hour and 24-hour clocks. To select the date and time format, press the
Services key, select Telephone Options, and select Date/Time…

62

Configuring Telephone Options

To select a date and time format:
1. Press the Up/Down navigation keys to
scroll and highlight the desired format.
Sample formats appear on the upperright side of the display area.
2. Choose one of the following:
Select

— Press the Select soft key to save the
format and return to the
Telephone Options menu.

Cancel
or

— Press the Cancel soft key to keep
existing configurations.

Accessing display diagnostics
The Display diagnostics option tests the IP Deskphone display screen
and indicator lights. To access display diagnostics, press the Services
key, select Telephone Options, and select Display diagnostics.
To select Display diagnostics:
1. Press the Up/Down navigation keys to
scroll through the list to view display
capabilities.

Cancel

2. Press the Cancel soft key to return to
the Telephone Options menu.

Choosing local dialpad tone
The Local DialPad Tone option produces Dual-Tone Multi-Frequency
(DTMF) sounds, a single tone, or no sound when you press a key on the

63

Configuring Telephone Options

dialpad. To choose a local dialpad tone, press the Services key, select
Telephone Options, and select Local DialPad Tone.
To choose a local dialpad tone:
1. Press the Up/Down navigation keys to
highlight one of the following dialpad
tones:
— None to disable all tones
— Short Click to enable a single tone
for all keys
— DTMF to turn on a separate DTMF
tone for each key
2. Choose one of the following:
Select

Cancel
or

— Press the Select soft key to save the
tone selection and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.

Viewing telephone information
The Set Info option displays the following phone-specific information:
•

General Info

•

Set IP Info

•

Ethernet Info

•

Server Info

•

Encryption Info

To view IP Deskphone information, press the Services key, select
Telephone Options, and select Set Info.

64

Configuring Telephone Options

To view IP Deskphone information:
1. Press the Up/Down navigation keys to
scroll through the list to view the IP
Deskphone information.

Cancel

2. Press the Cancel soft key to return to
the Telephone Options menu.

Diagnostics
The Diagnostics option displays the following phone-specific information:
•

Diag Tools (Ping, do Route Traces)

•

EtherStats (Speed, Auto Neg, CRC Errors, Collision)

•

IP Stats (Packet Info)

•

RUDP Stats (Msg receive/trans)

•

QOS Stats

To view diagnostic information, press the Services key, select
Telephone Options, and select Diagnostics.
To view IP Deskphone information:
1. Press the Up/Down navigation keys to
scroll through the list of diagnostic
information.

Cancel

65

2. Press the Cancel soft key to return to
the Telephone Options menu.

Configuring Telephone Options

Configuring call log options
Use the call log option to configure the following preferences:
•

“Configuring the Callers List log” on page 66

•

“Configuring New Call Indication” on page 67

•

“Configuring Preferred Name Match” on page 68

•

“Configuring Area Code Setup” on page 69

Configuring the Callers List log
You can configure the Callers List to log all incoming calls including calls
while your IP Deskphone is busy, or only unanswered calls. The default
setting is Log all calls. To log only unanswered calls, press the Services
soft key, select Telephone Options, and select Call Log Option from
the menu.
To log only unanswered calls:
1. Press the Up/Down navigation keys to
scroll and highlight the Log Mode
option.

2. Press the Enter key.

3. Press the Up/Down navigation keys to
scroll and highlight Log unanswered
calls.

4. Choose one of the following:
Select

Cancel
or

— Press the Select soft key to save the
configuration.
— Press the Cancel soft key to keep
existing configurations.

66

Configuring Telephone Options

To log all incoming calls including calls while your IP Deskphone is busy,
press the Services key and select Call Log Option from the Telephone
Options menu.
To log all incoming calls including calls while IP Deskphone is busy:
1. Press the Up/Down navigation keys to scroll and highlight the
Incoming Calls option.
2. Press the Select soft key.
3. Press the Up/Down navigation keys to scroll and highlight Log calls
if busy.
4. Choose one of the following:
— Press the Select soft key to save the configuration.
— Press the Cancel soft key to keep existing configurations.
Configuring New Call Indication
You can configure your Avaya 1120E IP Deskphone to display a
message to indicate that a new incoming call was received. The default
configuration is On. To configure new call indication, press the Services
key, select Telephone Options, and select Call Log Option.
To configure New Call Indication:
1. Press the Up/Down navigation keys to
scroll and highlight the Log Mode
option.

2. Press the Enter key.

3. Press the Up/Down navigation keys to
scroll and highlight New Call Indication.

67

Configuring Telephone Options

4. Press the Enter key.

5. Press the Up/Down navigation keys to
scroll and highlight one of the following:
— New call indication off
— New call indication on
6. Choose one of the following:
Select

Cancel
or

— Press the Select soft key to save the
configuration.
— Press the Cancel soft key to keep
existing configurations.

Configuring Preferred Name Match
You can configure your Avaya 1120E IP Deskphone to display the name
of the caller as defined in your Personal Directory. The default
configuration is Off. To configure Preferred Name Match, press the
Services key, select Telephone Options, and select Call Log Option.
To configure Preferred Name Match:
1. Press the Up/Down navigation keys to
scroll and highlight Preferred Name
Match.

2. Press the Enter key.

68

Configuring Telephone Options

3. Press the Up/Down navigation keys to
scroll and highlight one of the following:
— Preferred name match on
— Preferred name match off
4. Choose one of the following:
Select

— Press the Select soft key to save the
configuration.

Cancel
or

— Press the Cancel soft key to keep
existing configurations.
Configuring Area Code Setup
Use the Area Code Setup menu to save up to three area codes. When
an incoming call arrives with an area code that matches one of the three
stored area codes, the incoming call number is reordered to display the
phone number followed by the area code (as opposed to the area code
followed by the phone number).
This reordering is also performed when you scroll through your Callers
List. To configure area codes, press the Services key, select Telephone
Options, and select Call Log Option.
To configure default area codes (maximum of three):
1. Press the Up/Down navigation keys to
scroll and highlight Area Code Setup.

2. Press the Enter key.

69

Configuring Telephone Options

3. Press the Up/Down navigation keys to
scroll and highlight one of the following:
— Area Code # 1
— Area Code # 2
— Area Code # 3
4. Press the Enter key.

5. Use the dialpad to enter the number at
the prompt.

6. Choose one of the following:
Select

Cancel
or

— Press the Select soft key to save the
configuration.
— Press the Cancel soft key to keep
the existing configurations.

To edit area code display:
1. Press the Up/Down navigation keys to
scroll and highlight Area Code Setup.

2. Press the Enter key.

70

Configuring Telephone Options

3. Press the Up/Down navigation keys to
scroll and highlight one of the following:
— Area Code # 1
— Area Code # 2
— Area Code # 3
4. Press the Enter key.

5. Use the dialpad to edit the number.

6. Choose one of the following:
Select

— Press the Select soft key to save the
configuration.

Cancel
or

— Press the Cancel soft key to keep
existing configurations.

Choosing a ring type
The Ring type… option configures the phone’s ring tone. To choose a ring
type, press the Services key, select Telephone Options, and select
Ring type…
To choose a ring type:
1. Press the Up/Down navigation keys to
scroll and highlight one of the ring types.

71

Configuring Telephone Options

Play

2. Press the Play soft key to sample the
ring tone.

3. Choose one of the following:
Select

— Press the Select soft key to save the
ring type and return to the
Telephone Options menu.

Stop

— Press the Stop soft key and use the
Up/Down navigation keys to select a
different ring type.

Cancel

— Press the Cancel soft key to keep
existing configurations.

Enabling or disabling Call Timer
The call timer measures how long you are on each call. To enable Call
Timer, press the Services key, select Telephone Options, and select
Call Timer.
To enable or disable Call Timer:
1. Choose one of the following:
On

Off
or

— To turn on the call timer, press the
On soft key.
— To turn off the call timer, press the
Off soft key.

72

Configuring Telephone Options

2. Choose one of the following:
Select

Cancel
or

— Press the Select soft key to save the
configuration and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.

Enabling OnHook Default Path
The OnHook Default Path option allows control whether a headset or the
Handsfree feature is used to operate your IP Deskphone while it is onhook. To enable OnHook Default Path, press the Services key, select
Telephone Options, and select OnHook Default Path.
To enable OnHook Default Path:
1. Press the Up/Down navigation keys to
highlight one of the following:
— Handsfree enable
— Headset enable
2. Choose one of the following:
Select

Cancel
or

— Press the Select soft key to save the
default path and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.

Changing feature key labels
The Change feature key label option renames the label displayed next to
each feature key or restores the default labels to the keys. To rename
feature key labels, press the Services key, select Telephone Options,
and select Change feature key labels.

73

Configuring Telephone Options

If the feature key label setting is password-protected, you must enter a
password (SCPW) to change the feature key label. If you enter an
incorrect password, an error message is displayed. If you enter an
incorrect password more than three times, the password functionality is
locked. Contact your system administrator to unlock the password.
Note: If a feature key is configured as an auto-dial key, the label does
not change if the auto-dial key configuration changes.
To rename the labels:
3. Press the Enter key.

4. Press the feature key that you are
changing.

Home

Note: If you enter a prime DN key, an
error message appears.
5. Enter the new information for the feature
key label. To enter special characters,
press the Up navigation key. For
information about entering text, refer to
“Entering text using the dialpad” on
page 27.
6. Choose one of the following:
Select

Cancel
or

— Press the Select soft key to save the
changes and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.

To restore the default labels:

74

Configuring Telephone Options

To restore default labels, press the Services key, select Telephone
Options, and select Change feature key labels.
7. Press the Enter key.

8. Use the Up/Down navigation keys to
scroll and highlight one of the following:
a. Restore all key labels
— Press the Yes soft key to change all
feature keys to default values.
b. Restore one key label
— Press the Select soft key.
— Press the feature soft key.
— Press the Yes soft key to change the
selected feature key label to the
default value.
Note: When labels are changed to
default values, you cannot undo the
change. The labels must be reentered.

Configuring the name display format
You can configure your Avaya 1120E IP Deskphone to display the name
of the incoming calling party in the following formats:
•

first name, last name

•

last name, first name

To configure name display format, press the Services key, select
Telephone Options, and select Name Display Format.

75

Configuring Telephone Options

To configure name display format:
1. Press the Up/Down navigation keys to
scroll and highlight Name display
format.

2. Press the Enter key.

3. Press the Up/Down navigation keys to
scroll and highlight one of the following:
— first name, last name
— last name, first name
4. Choose one of the following:
Select

Cancel
or

— Press the Select soft key to save the
configuration.
— Press the Cancel soft key to keep
existing configurations.

Configuring Live Dialpad
The Live Dialpad option activates the Primary DN key when you make a
call by dialing a directory number on the dialpad without picking up the
handset or pressing the handsfree key.
To configure Live Dialpad, press the Services key, select Telephone
Options, and select Live Dialpad.

76

Configuring Telephone Options

To configure Live Dialpad:

1. Press the Up/Down navigation keys to
scroll and highlight Live Dialpad.

2. Press the Enter key.

3. Press the Up/Down navigation keys to
scroll and highlight one of the following:
— On
— Off (default)
4. Choose one of the following:
Select

Cancel
or

— Press the Select soft key to save the
configuration.
— Press the Cancel soft key to keep
existing configurations.

Configuring Caller ID display order
Caller ID display order appears in 2 formats:
•

Number, name (default)

•

Name, Number

Use the following procedure to configure Caller ID display order.
1. Press the Services key, select Telephone Options and select Caller
ID display order.
2. Press the Up/Down navigation keys to scroll and select one of the
following:
— Number, name (default)

77

Configuring Telephone Options

— Name, number
3. Press the Select soft key to save the configuration, else press the
Cancel key to cancel the modifications.

Configuring Normal mode indication
The Normal mode display indication can be On or Off when the IP
Deskphone is in normal mode.
Use the following procedure to configure Normal mode indication.
1. Press the Services key, select Telephone Options, and select
Normal mode indication.
2. Press the Up/Down navigation keys to scroll and select one of the
following:
— On
— Off
3. Press the Select soft key to save the configuration, else press the
Cancel key to cancel the modifications.

78

Configuring Local Menu options

Configuring Local Menu options
Note 1: Many of the options discussed in this section are for
administrator use only. Do not make any changes unless instructed
by an administrator.
Note 2: Your system administrator can establish a password for the
Local Tools menu. When the password is enabled, a password
prompt dialog box appears when you attempt to access this menu. If
this happens, contact your system administrator.
Your Avaya 1120E IP Deskphone has both local and server-based
options. Press the Services key twice to access the Local Tools menu,
which is organized into the following submenus:
•

“1. Preferences submenu” on page 81

•

“2. Local Diagnostics submenu” on page 87

•

“3. Network Configuration menu” on page 89

•

“4. Lock Menu” on page 90

If a menu entry has a number in front of it, you can select that entry by
pressing the associated key on the dialpad. For example, when you are in
the Local Tools menu, you can access 2. Local Diagnostics by pressing
the 2 key on the dialpad.
The function of some keys on the IP Deskphone varies depending on the
situation. The key functions in the menus are described in Table 5.
Table 5: Navigation key functions in menus (Part 1 of 2)
Key

Function

Down arrow keys

Move the highlight down

Up arrow keys

Move the highlight up

Right arrow key

Select the current menu item

Left arrow key

Close the menu

Enter key

Select the current menu item

79

Configuring Local Menu options

Table 5: Navigation key functions in menus (Part 2 of 2)
Key

Function

Enter digits on the
dialpad

Select the associated menu item

Stop key

Close the menu

The key functions in dialog boxes are described in Table 6.
Table 6: Navigation key functions in dialog boxes
Key

Function

Down arrow keys

Scroll the window down

Up arrow keys

Scroll the window up

Right arrow key

Go to the next Edit item

Left arrow key

Go to the previous Edit item

Enter key

Toggle Edit mode on or off
Toggle the check box status

When you are working in Edit mode, the first field of the item is highlighted
and a blinking cursor is to the right of the current edit position. The
navigation key functions in Edit mode are described in Table 7.
Table 7: Navigation key functions in Edit mode (Part 1 of 2)
Key

Function

Down arrow keys

Open the combo box list
Move the highlight down the list

Up arrow keys

Move the highlight up the list

Right arrow key

Select the current combo box list item
Move the cursor to the right

Left arrow key

Delete a character in edit field

80

Configuring Local Menu options

Table 7: Navigation key functions in Edit mode (Part 2 of 2)
Key

Function

Enter key

Select highlighted item in combo box
Exit edit mode

Enter characters
or digits on the
dialpad

Insert characters or digits at the current cursor
position

Note: If you are using a USB mouse, you can right-click on the
Telephony screen to open the Local Tools menu, and click on an item
to select it.

1. Preferences submenu
The Local Tools menu 1. Preferences submenu offers the following
choices:
•

“Changing 1. Display Settings” on page 81

•

“Changing 2. Language” on page 83

•

“Changing 3. Headsets” on page 84

Changing 1. Display Settings
The Display Settings menu provides access to two tools: Contrast and
Sleep. Use the Contrast tool to alter the physical settings of the display.
Use the Sleep tool to control how long the display remains lit if the phone
is inactive.
Note: Contrast can also be adjusted in the Telephone Options menu;
Avaya recommends that you use the control in the Telephone Options
menu whenever possible.
To configure the Contrast or Sleep tools, press the Services key twice to
open the Local tools menu, press the 1 key on the dialpad to select
1. Preferences, and press the 1 key on the dialpad to select
1. Display Settings.

81

Configuring Local Menu options

To configure Contrast or Sleep tools:
1. Press the Up/Down arrow keys to scroll
and highlight one of the following:
— Contrast
— Sleep
Note: Sleep is displayed in the format
xxx, where xxx is a time in minutes or
hours.
2. Press the Enter key.

3. Press the Up/Down arrow keys to
increase or decrease the selected value.
Note 1: Available values for Sleep are
as follows:
5m (5 minutes)
15m (15 minutes)
30m (30 minutes)
1h (1 hour — default)
2h (2 hours)
Never (screen does not go black)
Note 2: Extending the sleep time or
never sleeping reduces the life span of
the display screen.
Exit

4. Press the Exit soft key to exit to the main
display. Changes are saved
automatically.

82

Configuring Local Menu options

Changing 2. Language
Use the Language menu item to configure local preferences. Use the
Language tool to select the language used on your phone.
Note: This language setting controls the language used in the local
menus on your phone only. To select the language used by features
on your phone, press the Services key, select Telephone Options,
and select Language…
To select the language used in the local menus, press the Services key
twice to open the Local tools menu, press the 1 key on the dialpad to
select 1. Preferences, and press the 2 key on the dialpad to select
2. Language.
To select the language used in local menus:
1. Press the Up/Down navigation keys to
scroll and highlight the desired language
(for example, German [Deutsche]).

2. Choose one of the following:
Select

Cancel
or

— Press the Select soft key to save the
desired language and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.

Exit

83

3. Press the Exit soft key to exit to the main
display. Changes are saved
automatically.

Configuring Local Menu options

Changing 3. Headsets
Headset Configuration
Each headset has its own tuning parameters, and your deskphone must
be configured to use the proper parameters. If you do not configure the
deskphone for the proper tuning parameters, you may not be taking full
advantage of the audio qualities of the headset.
Selecting Active Headset Device
To select the Active Headset Device, press the Services key twice to
open the Local Tools menu, press the 1 key on the dialpad to select
1. Preferences, and press the 3 key on the dialpad to select 3.Headsets.
To select the active headset device
1. Press the Up/Down navigation keys to
scroll and highlight the Headsets menu.

2. Highlight the Wired Headset Type field.
3. Press the Up/Down navigation keys to
scroll and highlight the headset type
(Headset Type 1, Headset Type 2, or
Headset Type 3).
Note: To determine the headset type
that is compatible with your headset, see
the product bulletin.

Enabling HID Commands
To enable HID Commands, press the Services key twice to open the
Local Tools menu, press the 1 key on the dialpad to select
1. Preferences, and press the 3 key on the dialpad to select 3.Headsets.

84

Configuring Local Menu options

To enable HID Commands:
1. Press the Up/Down navigation keys to
scroll and highlight the Headsets menu.

2. Select the Enable HID Commands
checkbox.
3. Choose one of the following:
Select

Cancel
or

— Press the Select soft key to save the
desired selection and return to the
Telephone Options menu.
— Press the Cancel soft key to keep
existing configurations.

Exit

4. Press the Exit soft key to exit to the main
display. Changes are saved
automatically.

Avaya Mobile Headset Adapter properties
You can use the Avaya Mobile Headset Adapter to answer calls
whenever the Avaya 1120E IP Deskphone is running.
To access the Avaya Mobile Headset Adapter (MHA) properties, press
the Services key twice to open the Local Tools menu, press the 1 key on
the dialpad to select 1. Preferences, and press the 3 key on the dialpad
to select 3.Headsets.
Note: The Headset type and Backlight options are only available
when MHA is attached.

85

Configuring Local Menu options

Table 8 describes the features of the Avaya Mobile Headset Adapter.
Table 8: Avaya Mobile Headset Adaptor elements and
functions
Key

Function

Answer key

Press to answer an incoming
call.
If there is no incoming call, the
IP 1120E handset selects a line
and you hear a dial tone. This is
also referred to as Off-hook.

Release/Goodbye key

This is also referred to as Onhook.

Mute key

Press the Mute key to listen to
the receiving party without
transmitting.
Press the Mute key again to
return to two-way conversation.

Volume key

Use the Volume buttons to
increase or decrease the volume
of the headset.

Backlight

The backlight illuminates when
you connect your headset to the
Avaya 1120E IP Deskphone.

86

Configuring Local Menu options

2. Local Diagnostics submenu
Use the Local Tools menu 2. Local Diagnostics submenu to access the
following:
•

“1. IP Set Information” on page 87

•

“2. Network Diagnostic Tools” on page 87

•

“3. Ethernet Statistics” on page 87

•

“4. IP Network Statistics” on page 88

•

“5. USB Devices” on page 88

•

“6. Advanced Diag Tools” on page 88

•

“7. License Information” on page 88

•

“8. VPN Information” on page 88

•

“9. Certificate Information” on page 89

•

“10. DHCP Information” on page 89
Note: Press the Return soft key to return to the Local Diagnostics
submenu at any time while working tools in the Local Diagnostics
submenu. Use the Return key to quickly gather information and run
tests without exiting and reentering the Local Tools menu. For
example, you can check the Ethernet Statistics, then press Return
and enter the Network Diagnostics Tools to ping an IP address.

1. IP Set Information
The Network Configuration tool is used to view reports about IP set
operation. This tool is for administrator use only.

2. Network Diagnostic Tools
The Network Diagnostic Tools menu contains tools that are used to
diagnose network problems. This menu is for administrator use only.

3. Ethernet Statistics
The Ethernet Statistics tool is used to view reports about Ethernet
operation. This tool is for administrator use only.

87

Configuring Local Menu options

4. IP Network Statistics
The IP Networks Statistics tool is used to view reports about network
operation. This tool is for administrator use only.

5. USB Devices
The USB devices tool provides information about Universal Serial Bus
(USB) devices that connect to your phone. Your
Avaya 1120E IP Deskphone automatically detects USB devices when
you connect them to the USB port in the back of the phone.
To check USB device information, press the Services key twice to open
the Local tools menu, press the 2 key on the dialpad to select
2. Local Diagnostics, and press the 5 key on the dialpad to select
5. USB Devices.
To check USB device information:
The screen displays information about
connected devices.
Return

1. Press the Return soft key to return to the
main display.

6. Advanced Diag Tools
The Advanced Diag Tools are available to the Avaya support organization
to configure the auto recovery function and remote access.

7. License Information
The system administrator can use the License Information menu to view
license information.

8. VPN Information
The system administrator can use the VPN Information menu to view
VPN information.

88

Configuring Local Menu options

9. Certificate Information
The system administrator can use the Certificate Information menu to
view certificate information.

10. DHCP Information
The system administrator can use the DHCP Information menu to view
license information.

3. Network Configuration menu
The Network Configuration tool displays information that was configured
when the IP Deskphone was installed. This tool is for system
administrator use only.
You may need to access this menu to configure specific IP address
information to meet the requirements of your network.
To configure an IP Deskphone for a static IP address:
1. Press the Services key twice.
2. Enter the Admin password.
3. Select Network Configuration.
4. Scroll down to DHCP and ensure it is unchecked.
5. Enter the IP address in the Set IP field.
6. Enter the Net Mask in the Net Mask field.
7. Enter the Gateway in the Gateway field.
8. Enter DNS IPs (if applicable).
9. Press Apply. The phone reboots.
To obtain an IP Address via DHCP:
1. Press the Services key twice.
2. Enter the Admin password.
3. Select Network Configuration.
4. Scroll down to DHCP and ensure it is checked.

89

Configuring Local Menu options

5. Press Apply. The phone reboots.

4. Lock Menu
Your system administrator can use the lock menu tool to protect the Local
Tools menu items from accidental or unwanted changes. This tool is for
administrator use only

90

Making a call

Making a call
This section describes features associated with making a call. You can
make a call from your Avaya 1120E IP Deskphone using any of the
following methods:
•

“Using Off-hook dialing” on page 92

•

“Using On-hook dialing” on page 92

•

“Using handsfree dialing” on page 93

•

“Using the Directory applications” on page 95

•

“Using Predial” on page 99

•

“Using AutoDial” on page 100

•

“Using Ring Again” on page 102

•

“Using Last Number Redial” on page 103

•

“Using Speed Call” on page 104

•

“Using System Speed Call” on page 105

•

“Using HotLine” on page 105

•

“Using intercom calling” on page 106

91

Making a call

Using Off-hook dialing
1. Lift the handset.

2. Dial the number.

3. To terminate the call, choose one of the
following:
or

— Replace the handset into the cradle.
— Press the Goodbye key.

(Goodbye)

Using On-hook dialing
1. Leave the handset in the cradle.

2498

2. Press the line (DN) key.

3. When the dial tone sounds, dial the
number.

4. When the called party answers, lift the
handset.

92

Making a call

5. To terminate the call, choose one of the
following:
or

— Replace the handset into the cradle.
— Press the Goodbye key.

(Goodbye)

Using handsfree dialing
Use handsfree dialing to use a built-in microphone and speaker, or a
headset, instead of the handset. While on an active call, you can switch
between Handset and Handsfree mode.
To use handsfree dialing:
1. Press the Handsfree key.
(Handsfree)

(Headset)

2. If a headset is connected, press the
Headset key.

3. Dial the number.

To discontinue a handsfree call:
Press the Goodbye key.
(Goodbye)

93

Making a call

To mute a handsfree call:

(Mute)

(Mute)

1. Press the Mute key. The LED indicator
flashes.

2. Press the Mute key again to return to a
two-way handsfree conversation.

To switch from handsfree to handset:
Lift the handset.

To switch from handset to handsfree:
1. Press the Handsfree key.
(Handsfree)

2. Replace the handset.

To use a headset:
1. Connect the headset to the headset jack
or the handset jack.
2. Press the Headset key.
(Headset)

94

Making a call

To switch from handsfree to headset:
1. Press the Headset key.
(Headset)

Using the Directory applications
You can make calls using the following Directory applications available on
your Avaya 1120E IP Deskphone:
•

“Making a call using Corporate Directory” on page 95

•

“Making a call using the Personal Directory” on page 96

•

“Making a call using the Callers List” on page 97

•

“Making a call using the Redial List” on page 98

Making a call using Corporate Directory
Note: This feature is not available on all phones. Contact your system
administrator to find out if this feature is available for your use.
The Corporate Directory feature provides an alphabetical list of entries
using last names. You can search by name, view additional information
on each entry, and dial Corporate Directory numbers. To use the
Corporate Directory, press the Directory key and select Corporate
Directory.
To search for a specific number:
1. When prompted, use the dialpad to enter
the desired name in the
last name, first name format.

95

Making a call

Search

2. Press the Search soft key to find the
desired name.
Note: A successful search displays the
first match on the screen.
3. Choose one of the following:

Dial

Cancel
or

— Press the Dial soft key to dial the
resulting number.
— Press the Cancel soft key to exit
without dialing.
Note: If there is no match to the search
query, start a new search or change the
information in the initial search.

To scroll to a specific number:
1. Press the Up/Down navigation keys to
scroll and highlight a name in the
Corporate Directory.

2. Choose one of the following:
Dial

Cancel
or

— Press the Dial soft key to dial the
resulting number.
— Press the Cancel soft key to exit
without dialing.

Making a call using the Personal Directory
The Personal Directory feature allows you to store a maximum of 100
entries consisting of names and numbers. To use the Personal Directory,
press the Directory key and select Personal Directory. For information

96

Making a call

on how to configure and use the Personal Directory, refer to “Using the
Personal Directory” on page 150.
To make a call using the Personal Directory:
1. Press the Up/Down navigation keys to
scroll and highlight a name in the
Personal Directory.

2. Choose one of the following:
Dial

Cancel
or

— Press the Dial soft key to dial the
resulting number.
— Press the Cancel soft key to exit
without dialing.

Making a call using the Callers List
The Callers List feature automatically stores up to a maximum of 100
callers. After 100 callers have been stored, each additional caller
overwrites the oldest entry. To use the Callers List, press the Directory
key and select Callers List. For information on how to configure and use
the Callers List, refer to “Using the Callers List” on page 153.
To make a call using the Callers List:
1. Press the Up/Down navigation keys to
scroll and highlight a name in the
Callers List.

97

Making a call

2. Choose one of the following:
Dial

Cancel
or

— Press the Dial soft key to dial the
resulting number.
— Press the Cancel soft key to exit
without dialing.

Making a call using the Redial List
The Redial List feature automatically stores a maximum of 20 previously
dialed phone numbers. To use the Redial List, press the Directory and
select Redial List. For information on how to configure and use the
Redial List, refer to “Using the Redial List” on page 155.
To make a call using Redial List:
1. Press the Up/Down navigation keys to
scroll and highlight a name in the Redial
List.
Note: Press the right arrow key if no
name is stored against the number.
2. Choose one of the following:
Dial

Cancel
or

— Press the Dial soft key to dial the
resulting number.
— Press the Cancel soft key to exit
without dialing.

Viewing the date and time of a call
In both the Redial List and Caller List, you can check the date and time of
a call.

98

Making a call

To view date and time of a call:
1. Press the Up/Down navigation keys to
scroll and highlight a name in the Redial
List or Caller List.

2. Press the Right navigation key to
display the DN of the selected entry.

3. Choose one of the following:
— In the Redial List, press the Down
navigation key to display the date
and time the last call was placed to
the selected entry.
— In the Caller List, press the Down
navigation key twice to display the
date and time of the last call from the
selected entry.
Note: In the Caller List, the first press of
the Down navigation key displays the
number of times a caller has called.

Using Predial
Use the Predial feature to enter, preview, and edit numbers before
dialing.
To use Predial:
1. Without selecting the line key, enter the
number to be dialed.

99

Making a call

2. Press a line key to dial the number.

2498

3. Lift the handset when the called party
answers or, if in handsfree mode, begin
to speak.
To edit a Predial number:
1. Use the dialpad to enter the number.

2. Choose one of the following:
Clear

Delete
or

— To erase all numbers, press the
Clear soft key. Reenter the numbers
to be dialed.
— To change one number at a time,
press the Delete soft key to
backspace. Re-enter the number.

2498

3. Press a line key to dial the number.

Using AutoDial
Use the AutoDial feature to display, store, and automatically dial
phone numbers.

100

Making a call

To store an AutoDial number:

AutoDial

1. Without lifting the handset, press the
appropriate AutoDial key.
Note: The display screen displays the
word Autodial next to the appropriate
key.
2. Using the dialpad, dial the phone
number (including access code) to be
stored on the selected AutoDial key.

AutoDial

3. Press the AutoDial key a second time to
store the number on the selected key.
Note: After you store a number, the
word Autodial disappears, and the
stored number is displayed.
4. Assign a label to the key.
Note: After you assign the label, the
number disappears and only the label
appears on the screen next to the key.

To display an AutoDial number:

101

Display

1. Press the Display key.

AutoDial

2. Press an AutoDial key in the upper
display area to display the number
associated with that key.

Making a call

To use AutoDial:
1. Lift the handset.

AutoDial

2. Press an AutoDial key in the upper
display area to dial the number
associated with that key.

Using Ring Again
Use the Ring Again feature if you receive a busy tone or if there is no
answer. Your IP Deskphone rings when the person you called becomes
available. Ring Again automatically redials the number.
To activate Ring Again:
1. Dial a number and receive a busy tone
or no answer.

RngAgn

2. Choose one of the following:
— Press the Ring Again soft key.

or

— Enter the Ring Again Activate FFC.

To call a Ring Again party when you receive notification:
1. After receiving the notification ring, lift
the handset, or, if you are using the
headset or in Handsfree mode, go to
step 2.

102

Making a call

RngAgn

2. Press the Ring Again soft key to
automatically dial the number.

To deactivate Ring Again before notification:
Choose one of the following:
RngAgn

— Press the Ring Again soft key a
second time.

or

— Enter the Ring Again Deactivate
FFC.

Using Last Number Redial
Use the Last Number Redial feature to automatically redial the last dialed
number.
To use Last Number Redial:
Choose one of the following:
1. To redial using the handset:
or

— Lift the handset.
— Press the line (DN) key.

2498

103

2. To redial without lifting the handset,
press the line (DN) key twice (the last
number dialed is automatically redialed).

Making a call

Using Speed Call
Use the Speed Call feature to place internal and external calls by dialing a
one-, two-, or three-digit code to store, edit, and automatically dial
frequently called phone numbers.
To store a Speed Call number:
SpcCtl

1. Press the Speed Call Controller soft
key. The triangular icon flashes,
indicating programming mode.
2. At the prompt:
— Enter a one-, two-, or three-digit
code (0-999).
— If required, dial the access code.
— Enter the phone number (internal,
external or long-distance number).

SpcCtl

3. Press the Speed Call Controller soft
key again to save the code and number.
The flashing icon turns off.

To make a Speed Call:
1. Lift the handset.

SpcCtl

2. Press the Speed Call Controller soft
key.

104

Making a call

3. Dial the Speed Call code to
automatically dial the number.

Using System Speed Call
Use the System Speed Call feature to dial Speed Call codes that override
dialing restrictions placed on your IP Deskphone.
To make a System Speed Call:
1. Lift the handset.

2. Choose one of the following:
SScUsr

SScCtl
or

— Press the System Speed Call soft
key.
— Press the System Speed Call
Controller (SScCtl) key.
3. Dial the Speed Call code to
automatically dial the number.

Using HotLine
Use the HotLine feature to automatically dial a specific number.
To use HotLine:

HotLine

105

Press the HotLine soft key to automatically
dial the number.

Making a call

Using intercom calling
Use the Intercom feature to call a member of your intercom group by
pressing the code assigned to each member.
To make an intercom call:
1. Lift the handset.

Intrcm

2. Press the Intercom key.

3. Dial the one- or two-digit code for the
desired intercom group member.

To answer an intercom call while on a line other than your intercom
group line:
1. Choose one of the following keys:
(Hold)
or

— Press the Hold key to put the current
call on hold.
— Press the Goodbye key to end the
call.

(Goodbye)

Intrcm

2. Press the Intercom key and begin to
speak.

106

Answering a call

Answering a call
Each incoming call causes the phone to ring, the LCD indicator (R)
beside the Line (DN) key to flash, and the Message Indicator lamp to
flash.
To answer a call:
Choose one of the following four options:
•

Lift the handset.

•

Press the Handsfree button located on
the left side of the handset.

•

Press the line (DN) key beside the LCD
indicator as it flashes.

•

Press the Headset key if a headset is
connected to your IP Deskphone.

or

(Handsfree)
or

or

(Headset)

107

While on an active call

While on an active call
This section describes the following features, available during an active
call:
•

“Placing a call on hold” on page 108

•

“Transferring a call” on page 109

•

“Using Timed Reminder Recall” on page 110

•

“Using Attendant Recall” on page 111

•

“Using Call Park” on page 112

•

“Recording a Calling Party Number” on page 114

•

“Displaying incoming call information” on page 114

•

“Tracing a malicious call” on page 115

Placing a call on hold
Use the Hold feature when you are talking on one line and another call
arrives on a second line. Retain the original call by putting it on hold and
then answer the second call.
To place a call on hold:
Press the Hold key. The LCD indicator
flashes beside the line on hold.
(Hold)

Note: If Automatic Hold is enabled, the
active call is automatically put on hold
when you answer the second call.

To retrieve a call on hold:
Press the line (DN) key beside the
flashing LCD indicator.

108

While on an active call

Transferring a call
Use the Transfer feature to redirect a call to the appropriate person.
To transfer a call to a third party:
Trans

1. Press the Transfer soft key. The other
party is put on hold and a dial tone
sounds. The LCD indicator light flashes
steadily.
2. Dial the DN to which you are transferring
the call or use the Personal Directory,
Redial List, or Callers List to select a
number to dial.

Trans

3. When that number rings or a person
answers, press the Transfer soft key to
connect the calling party.

To return to the original call, if the transfer is incomplete:
If the person called is not available,
press the line (DN) key (next to the LCD
indicator) to reconnect to the original
call.

109

While on an active call

Using Timed Reminder Recall
Use the Timed Reminder Recall feature to receive a reminder tone when
a transferred call is not answered.
To use Timed Reminder Recall:
Trans

1. Press the Transfer soft key. The call is
put on hold.

2. Dial the number to which you are
transferring the call.

Trans

3. Choose one of the following to start the
recall timer:
— Press the Transfer soft key.

or

— Replace the handset before the
extension answers.
Note: If the transfer is complete, the
recall timer stops.

110

While on an active call

If the transferred call is not answered, your IP Deskphone rings:
1. Lift the handset to reconnect to the
original caller.

Trans
or

(Goodbye)

2. Choose one of the following:
— Press the Transfer soft key and
repeat the transfer.
— If the transfer is picked up while you
are on the line, press the Goodbye
key to complete the transfer.

Using Attendant Recall
Use the Attendant Recall feature to contact an attendant during a call and
to connect the caller to the attendant.
To contact the attendant while on a call:

AttRcl

(Goodbye)

111

1. Press the Attendant Recall key and
stay on the line until the attendant
answers.
2. Press the Goodbye key. The caller
remains connected to the attendant.

While on an active call

Using Call Park
Use the Call Park feature to hold temporarily (park) and retrieve a call
from any IP Deskphone. Using Call Park does not tie up a line. When
configured network-wide, Call Park can be used across networks. A
System Park extension can be configured to automatically park most
calls.
To park a call on the System Park DN or your own DN:
During an active call, press the Park soft
key twice.
Park

Park

Note: By default, the call is parked on
your DN unless a System Park DN is
enabled to automatically park calls on
the system.

To park a call on a DN other than the System Park DN or your own
DN:
Park

1. Press the Park soft key.

2. Dial the DN where you want to park the
call.

Park

3. Press the Park soft key.

112

While on an active call

To park a call using the SPRE code or FFC:
1. Choose one of the following:
Trans

Conf
or

— Press the Transfer soft key.
— Press the Conference soft key.

2. Dial the Call Park FFC.

3. To use an alternate DN from the System
Park DN or your own DN, dial the DN
where you want to park the call.
Otherwise, proceed to step 4.
4. Choose one of the following:
Trans

Conf
or

— Press the Transfer soft key.
— Press the Conference soft key.

To retrieve a parked call:
1. Lift the handset.

Park

2. Press the Park soft key.

3. Dial the DN where you parked the call.
Note: If a parked call is not retrieved
within a specified period of time, it rings
back to your IP Deskphone or to the
attendant.

113

While on an active call

Recording a Calling Party Number
Use the Calling Party Number feature to record a caller’s number, or to
charge a call to an account number, during an established call.
To record a caller’s number for accounting purposes:
CParty

1. Press the Call Party soft key. The caller
is placed on hold.

2. Dial a charge account number or the
caller’s number.
Note: For information on using the
Charge key, see “Charging a call or
charging a forced call” on page 139.
CParty

3. Press the Call Party soft key to return to
the call.

Displaying incoming call information
Use the Display feature to display a second incoming caller’s number and
name (if available) during an active call, without interfering with the call in
progress.
To view the information on an incoming call while on a call in
progress:

Display

1. Press the Display key.

114

While on an active call

2. Press the flashing line (DN) key. The call
waiting information displays.
Note: When used with other feature
keys, the Display key displays
information associated with those
feature keys.

Tracing a malicious call
Use the Call Trace feature to trace nuisance calls within your system.
Note: This is not a default feature. Contact your system administrator
to configure this feature on your IP Deskphone.
To use Call Trace while on a call:
Press the Call Trace key.

CallTrace

To use Call Trace without a Call Trace key:
1. Choose one of the following:
Trans

Conf
or

— Press the Transfer soft key.
— Press the Conference soft key.

2. Dial the SPRE code followed by 83 or
dial the Call Trace FFC to automatically
reconnect.

115

Incoming calls

Incoming calls
You can use the following features when you have an incoming call:
•

“Using Automatic Answerback” on page 116

•

“Using Call Pickup” on page 116

•

“Using Call Waiting” on page 118

Using Automatic Answerback
When the Automatic Answerback feature is active, your IP Deskphone
automatically answers in Handsfree mode after one ring; however, calls
are not forwarded to the voice message service.
To activate Automatic Answerback:

AutoAns

Press the Automatic Answerback key.

To deactivate Automatic Answerback:

AutoAns

Z

Press the Automatic Answerback key
again.

Using Call Pickup
Use the Call Pickup feature to pick up calls from any IP Deskphone in
your pickup group or another pickup group.
To answer a call in your own call pickup group:
1. Lift the handset.

116

Incoming calls

Pickup
or

2. Choose one of the following:
— Press the Pickup key.
— Enter the Pickup Ringing Number
FFC.

To answer an incoming call in another call pickup group:
1. Lift the handset.

GrpPkp

2. Press the Group Pickup key or enter
the Pickup Group FFC.
3. Dial the pickup group number of the
ringing IP Deskphone.

To answer a call at a specific extension in any pickup group:
1. Lift the handset.

Pickup
or

2. Choose one of the following:
— Press the Pickup key.
— Enter the Pickup Directory
Number FFC.

117

Incoming calls

3. Dial the DN of the IP Deskphone that is
ringing (and that is not in your call pickup
group). If the pickup DN or group
number is invalid (an overflow burst tone
sounds and the screen displays
Goodbye and try again), press the
Goodbye key.

Using Call Waiting
The Call Waiting feature alerts you to an incoming call by producing a
tone. It also puts the current call on hold while you answer the new call.
To answer an incoming call while on another call:

(Hold)

1. When the incoming call tone sounds,
press the Hold key to put the current call
on hold.
Note: If Automatic Hold is enabled, it is
not necessary to press the Hold key.

CallWait

Z

2. Press the Call Waiting key.

To return to the first IP Deskphone call:
1. Choose one of the following:
(Hold)
or

— Press the Hold key to put the
second call on hold.
— Press the Goodbye key to end the
second call.

(Goodbye)

118

Incoming calls

2. Press the line (DN) key associated with
the first call.
If you do not have a Call Waiting key:

(Goodbye)

1. Press the Goodbye key to end the
current call.

2. Press the line (DN) key beside the
flashing status icon to answer the
incoming call.

119

While away from your desk

While away from your desk
You can use the following features when you are away from your desk:
•

“Using Call Forward” on page 120

•

“Using Internal Call Forward” on page 122

•

“Using Remote Call Forward” on page 123

•

“Securing your IP Deskphone” on page 125

Using Call Forward
Use the Call Forward feature to direct incoming calls to ring on another
line (DN). If the IP Deskphone is ringing, the call cannot be forwarded.
To forward your calls or change the forward number:
1. Choose one of the following:
Fwd

— Press the Forward soft key.
— Lift the handset and enter the Call
Forward All Calls Activate FFC.

2. Dial the DN where you want to forward
your calls.

Fwd

3. Press the Forward soft key.

To see the number to which calls are being forwarded, press the Forward
soft key. A message box with the target number is displayed, as seen in
Figure 24 on page 121.

120

While away from your desk

Figure 24: Call Forward display

Press OK to return to the idle screen or press Cancel to cancel Call
Forwarding.
To deactivate Call Forward:

Fwd

Choose one of the following:
•

or

Press the Forward soft key and press
the Cancel soft key.
OR

•

121

Lift the handset and enter the Call
Forward All Calls Deactivate FFC.

While away from your desk

To reinstate Call Forward to the same number:
Press the Forward soft key twice.
Fwd

Fwd

Using Internal Call Forward
Use Internal Call Forward to accept only calls originating at internal DNs
to ring at another DN. Calls originating outside your IP Deskphone system
still ring at your IP Deskphone. Current incoming calls cannot be
forwarded.
To forward internal calls:

IntForward
or

1. Choose one of the following:
— Press the Internal Call Forward
key.
— Lift the handset and enter the
Internal Call Forward Activate
FFC.
2. Dial the DN to which you are forwarding
your internal calls.

IntForward

3. Press the Internal Call Forward key.

122

While away from your desk

To deactivate Internal Call Forward:
Choose one of the following:
IntForward

Z

or

— Press the Internal Call Forward key
and press the Cancel soft key.
— Lift the handset and enter the
Internal Call Forward Deactivate
FFC.

To reinstate Call Forward to the same number:
IntForward
IntForward

Press the Internal Call Forward key
twice.

Using Remote Call Forward
Use the Remote Call Forward feature (from any phone other than your
own) to forward calls to any IP Deskphone.
To activate Remote Call Forward:
1. Lift the handset.

2. If you are calling from an IP Deskphone
outside the system, dial your direct
system access number and wait for the
dial tone.
3. Dial the Remote Call Forward Activate
FFC to activate the feature.

123

While away from your desk

4. Dial your Station Control Password. A
dial tone sounds.

5. Choose one of the following:
— Dial your DN.
or

— To forward calls to the previous call
forward phone number, press the #
key. (Do not perform steps 6 and 7.)

6. Dial the number to which you are
forwarding calls. If calls are forwarded to
an invalid number, a fast busy signal
sounds.
7. Press the # key.

To deactivate Remote Call Forward:
1. Lift the handset.

2. If you are calling from an IP Deskphone
outside the system, dial the direct
system access number and wait for the
dial tone.
3. Dial the Remote Call Forward
Deactivate FFC.

124

While away from your desk

4. Dial your Station Control Password.

5. After you hear the dial tone, dial your
DN.

6. Press the # key.

Securing your IP Deskphone
Use the Electronic Lock feature to prevent others from making calls from
your IP Deskphone. The Electronic Lock feature is controlled using your
Station Control Password (SCPW). To change your Station Control
Password, please refer to “Security features” on page 24.
To lock your IP Deskphone:
1. Lift the handset.

2. Dial the Electronic Lock Activate FFC.

3. Dial your Station Control Password.

125

While away from your desk

4. Choose one of the following:
— If you are dialing locally, press the
Goodbye key.

(Goodbye)
or

— If you are dialing the FFC remotely,
dial your DN.

To unlock your IP Deskphone:
1. Lift the handset.

2. Dial the Electronic Lock Deactivate
FFC.

3. Dial your Station Control Password.

4. Choose one of the following:
(Goodbye)
or

— If you are dialing locally, press the
Goodbye key.
— If you are dialing the FFC remotely,
dial your DN.

126

Talking with more than one person

Talking with more than one
person
Use the following features to enable conversations between more than
two people:
•

“Using the Call Join feature” on page 127

•

“Setting up a conference call” on page 128

•

“Using Conferee Selectable Display” on page 129

•

“Using Group Call” on page 130

Using the Call Join feature
Use the Call Join feature to connect a call to a current active call. This
connection creates a conference between the two callers and yourself.
To connect a call on hold (on a different line) to your current call:

Conf

1. Press the Conference soft key.

2. Press the line key that has the number of
the caller you want to connect to your
current call.

Conf

127

3. Press the Conference soft key to join
the person on hold to your conversation.

Talking with more than one person

Setting up a conference call
Use the Conference feature to set up a conference call for a maximum of
three or six people including yourself. The maximum number of people
the conference feature supports depends on the configuration of your IP
Deskphone.
To set up a conference call:

Conf

1. While on a call, press the Conference
soft key to place the party on hold. You
hear a dial tone.
2. Dial the number of the person you want
to add to the conference call. You can
talk privately to the person you are
adding at this time.
Note: If you press the Directory key,
you can also use the Corporate
Directory, Personal Directory, Redial
List, and Callers List to find and dial the
number of the person you want to add to
the conference call.

Conf

3. Press the Conference soft key a second
time to conference all parties together.

If the person you attempt to add to the conference is unavailable:
1. Press the Goodbye key.
(Goodbye)

128

Talking with more than one person

2. Press the line (DN) key beside the
flashing status icon to return to your
original call.

Using Conferee Selectable Display
Use the Conferee Selectable Display and Disconnect feature to list active
conferees and disconnect a conferee from the conference call.
To view active conferees:

ConfDsp

1. While on a conference call, press the
Conferee Selectable Display key to
turn on the LCD indicator. Each key
press changes the screen to show a
different active conferee.
Note: This action has no effect on the
display of other IP Deskphones involved
in the conference.

(Goodbye)

2. Press the Goodbye key. If configured,
the Conference Count Display returns
an updated total count of conferees. The
LCD indicator turns off.

To disconnect a conferee:

ConfDsp

129

1. While on a conference call, press the
Conferee Selectable Display key until
the conferee you want to disconnect
appears on the screen.

Talking with more than one person

2. Press the line (DN) key on which the
conference call is established.
3. Choose one of the following:
(Goodbye)

— For a single conferee, press the
Goodbye key. If configured, the
Conference Count Display returns
an updated total count of conferees.
The LCD indicator turns off.
— For multiple conferees, repeat steps
1 and 2 until all conferees are
disconnected. Then press the
Goodbye key.

Using Group Call
Use the Group Call feature to automatically call members of a predefined
group, one at a time, until all members answer.
To call group members:
1. Lift the handset.

130

Talking with more than one person

GrpCl

2. Press the Group Call key or enter the
Group Call FFC.
— The feature automatically calls all
group members. The icon flashes
until all members answer.
— The phone numbers of the group
members appear on the display as
they answer. When the last person
answers, the Group Call indicator
lights steadily.
— When a person in your group is on a
conference call or another group
call, they are not connected to your
group call.
— After everyone in the group has
answered, only the person who
made the group call can put the call
on hold.

To answer a group call:
1. Lift the handset. Note the following about
notification tones:
— If you are on a call and receive three
10-second tones, this is the
notification of a group call on your
current extension.
— If you are on a call on another line
when a group call is made, you
receive a long tone through the
handset or speaker.
— If you are already on a conference
call or another group call, you do not
receive notification of a group call.

131

Talking with more than one person

To end a group call:
Press the Goodbye key.
(Goodbye)

Note: When the person who made the
group call disconnects, the call
terminates for all members of the group.
However, the members of the group call
can disconnect from the call and not
affect other members on the call.

132

Working without interruption

Working without interruption
This section describes the Activating Make Set Busy feature, which
provides uninterrupted work time.

Activating Make Set Busy
Use the Make Set Busy feature to make your IP Deskphone appear busy
to all callers.
To activate Make Set Busy:
Choose one of the following:
MakeSetBsy
or

— Press the Make Set Busy key.
— Lift the handset and enter the Make
Set Busy Activate FFC.

To deactivate Make Set Busy:
Choose one of the following:
MakeSetBsy
or

— Press the Make Set Busy key a
second time to deactivate the
feature.
— Lift the handset and enter the Make
Set Busy Deactivate FFC.

Call Deflect
If Call Deflect is configured on your IP Deskphone, you can press the
Deflect feature key to deflect your call if your IP Deskphone rings and you
do not want to answer the call. The call may be forwarded to your voice
mail or to another telephone number, depending on your system

133

Working without interruption

configuration. Contact your system administrator to learn which treatment
is configured for your IP Deskphone.
Figure 25: Call Deflect Key

If you press the Deflect key and no special call treatment has been
configured, your caller receives a busy signal.

Using Record On Demand key
If your call recording server does not support wideband call recording,
you cannot use the call recording feature. For more information, contact
your system administrator.
If this feature is enabled, you can use the Record on Demand (ROD)
feature key to record your telephone conversation.
Press the ROD key to start or stop the call recording. This key is
associated with the active user ID and is displayed only if a call is active.
The ROD key blinks while it is connecting to the call recording application,
and is lit when the call is recording.
The ROD key is displayed in the following scenarios:
•

Normal operation - Press the ROD key during an active call to record
the call.

•

Call Recording (CR) application in ROD Mode - Press the ROD key
during an active call to record the call.

134

Working without interruption

•

Bulk Recording - For an active call or unregistered DN/Position ID,
call recording is initiated even though the ROD key is not pressed..
1. Press the ROD key during an active call.

2. To stop the call recording, press the
ROD key again.

Using SAVE key
Use the SAVE feature key to save the recording of an active call. This key
is associated with the active user ID and is operational only if a call is
active.
The SAVE key is displayed in the following scenarios:
•

Normal operations - If the SAVE key is pressed during an active call,
the call is saved.

•

CR application in Bulk Record + Save everything mode - Recorded
conversation is saved at the end of the call. If the SAVE key is
pressed, then the call is not saved.

•

CR application in Bulk Record + Delete everything mode - Recorded
conversation is deleted at the end of the call. If the SAVE key is
pressed, then the call is saved.

The SAVE key lamp status depends on the status of the call recording. If
the call is to be saved, then the lamp is lit..
1. Press the ROD key during an active call.
2. To stop the call recording, press the
ROD key again.

135

Additional call features

Additional call features
Contact your system administrator to determine if the following call
features are available on your IP Deskphone.
•

“Using AutoDial Transfer” on page 136

•

“Using the Buzz feature” on page 137

•

“Using Call Page Connect to make an announcement” on
page 137

•

“Using Centrex/Exchange Line Switchhook Flash” on page 138

•

“Charging a call or charging a forced call” on page 139

•

“Using Enhanced Override” on page 142

•

“Using Forced Camp-on” on page 143

•

“Overriding a busy signal” on page 144

•

“Using Privacy Release” on page 144

•

“Using Radio Page” on page 145

•

“Using Voice Call” on page 147

•

“Using voice mail soft keys” on page 148

Using AutoDial Transfer
Use the AutoDial Transfer feature to transmit digits through your AutoDial
key to the Central Office after a Trunk Switchhook Flash. You must be on
a Central Office/Exchange (CO) trunk call from or to a CO that offers
Centrex or exchange line-type features.
To use AutoDial Transfer when picking up an incoming trunk call:

CentrexSHF

1. Press the Centrex Switchhook Line
Flash key and wait for an interrupted dial
tone.

136

Additional call features

AutoDial

2. Press the AutoDial key to call the
number desired.
3. Press the Goodbye key to end the call.

(Goodbye)

Using the Buzz feature
Use the Buzz feature to notify another person of a call, a visitor, or a
request. Two IP Deskphones that are linked together enable one person
to signal the other. The person signaled hears a buzz.
To buzz the IP Deskphone linked to your IP Deskphone:

Buzz

Press the Buzz key.The IP Deskphone
linked to your IP Deskphone buzzes as
long as you press the key.

Using Call Page Connect to make an
announcement
Use the Call Page Connect feature to make an announcement over a
paging system.
Note: A Page key on an attendant console overrides and disconnects
the IP Deskphones. The IP Deskphones must reaccess the page
trunk.
To connect to Call Page:
1. Lift the handset.

137

Additional call features

2. Dial the Page Trunk Access Code to
complete the connection to the page
system.
3. Make your announcement.
4. Press the Goodbye key.
(Goodbye)

Using Centrex/Exchange Line Switchhook
Flash
Use the Centrex/Exchange Line Switchhook Flash feature during an
established call to use a Centrex service, such as Call Transfer or ThreeWay Calling.
To use Centrex/Exchange Line Switchhook Flash:

CentrexSHF

1. While on a call, press the Centrex Line
Switchhook Flash key. A special dial
tone sounds.
2. Dial the codes for your custom Centrex
feature.

3. Press the Goodbye key to end the call.
(Goodbye)

138

Additional call features

Charging a call or charging a forced call
Use the Call Charge feature to charge a call to a specific account.
The Forced Charge feature charges long-distance calls from an IP
Deskphone restricted to local calls.
To charge a local or long-distance call to an account before you dial:
1. Lift the handset.

2. Choose one of the following:

Charge

— Press the Charge soft key.
— Dial the Call Detail Recording FFC.
3. Dial the charge account number.

4. When the dial tone sounds, dial the
number.

To charge a call in progress:
1. Choose one of the following:
Trans

Conf
or

139

— Press the Transfer soft key.
— Press the Conference soft key.

Additional call features

Conf

2. Choose one of the following:
— Press the Charge soft key.

or

— Dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. Press the line (DN) key to return to the
call.

2493

To charge a call to an account when you transfer a call:

Trans

Trans

1. Press the Transfer soft key. The call is
on hold.

2. Choose one of the following:
— Press the Charge soft key.

or

— Dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. After the dial tone, dial the number to
which you are transferring the call.

140

Additional call features

Trans

5. Press the Transfer soft key when you
hear the IP Deskphone ring.
Note: You can talk privately to the
person at the transfer number before you
press the Transfer soft key.

To charge a call to an account when you add someone to a
conference call:

Conf

Conf

1. Press the Conference soft key. The call
is placed on hold.

2. Choose one of the following:
— Press the Charge soft key.

or

— Dial the Call Detail Recording FFC.

3. Dial the charge account number.

4. Dial the number of the person you want
to add to the conference.

Conf

141

5. Press the Conference soft key.

Additional call features

Using Enhanced Override
Use the Enhanced Override feature to override an active call after you
attempt a Forced Camp-on. Use Enhanced Override to make a call or a
consultation call, such as placing a call on hold and calling another party.
To use Enhanced Override:
You receive a busy signal after dialing a
phone number.

1. Choose one of the following:
EnhOvr
or

— Press the Override key.
— Enter the Override FFC to initiate a
Forced Camp-on.
If either person on the call disconnects at
this time, you receive an overflow (fast
busy or engaged) signal.
2. Choose one of the following:

EnhOvr

— Press the Override key again.

or

— Enter the Override FFC again.
The other two people on the call receive
an override tone and a conference call is
established between the three of you. If
anyone disconnects, the other two
people remain connected.

(Goodbye)

3. To terminate the call, press the
Goodbye key.

142

Additional call features

Using Forced Camp-on
Use the Forced Camp-on feature to automatically ring another IP
Deskphone (internal or external) immediately after that IP Deskphone
disconnects from its current call.
To use Forced Camp-on:
You receive a busy signal after dialing a
phone number.

1. Choose one of the following:
EnhOvr
or

— Press the Override key.
— Enter the Override FFC, to initiate a
Forced Camp-on.
Note: The person you called receives a
tone, and you receive a ring signal or a
busy signal, depending on the options
chosen. You are now camped-on to the
number you dialed.
2. Return the handset to the cradle.
3. When the person you called finishes the
call, your IP Deskphone automatically
dials the number and both IP
Deskphones ring.

Answering a call camped-on to your extension:
When your IP Deskphone rings, lift the
handset.
Note: You can program your IP
Deskphone for either Camp-on or Call
Waiting, but not both.

143

Additional call features

Overriding a busy signal
Use the Override feature to override a busy signal and interrupt another
call.
To override a busy signal:
1. You receive a busy signal after dialing a
phone number.

2. Choose one of the following:
EnhOvr
or

(Goodbye)

— Press the Override key.
— Enter the Override FFC. The people
in the targeted call receive a tone for
approximately 1 second. After
Override joins you to their call, a
short tone repeats every 16
seconds.
3. To terminate the call, press the
Goodbye key.

Using Privacy Release
Use the Privacy Release feature to enable one or more people who share
your DN to join a call.

144

Additional call features

To use Privacy Release in an established state:

PrvRls

Press the Privacy Release soft key during a
call. People can join the call by pressing the
shared number (DN) key on their IP
Deskphone (Multiple Appearance DN
feature).

Using Radio Page
Use the Radio Page feature to page a person and stay on the line until
they answer. The paged person answers the call after entering a special
Page Meet-me code from any IP Deskphone.
To use Automatic Preselection (Meet-me page):
1. Lift the handset.

2. Dial the Radio Paging Access FFC.
The paging tone sounds (two beeps
followed by a dial tone).
3. Dial the number of the party you want to
page. After dialing, the ringback tone
sounds.
Note: The paged person can use any IP
Deskphone to enter a Radio Paging
Answer FFC, plus their own DN number.

145

Additional call features

(Goodbye)
or

4. If your call goes unanswered for a preset
time period and a 15-second highpitched tone sounds followed by silence,
press the Goodbye key or replace the
handset.

To use Automatic Post-selection:
The called party is either busy on the IP Deskphone or away from their
desk. To page the called party, you do not need to redial the number of
the called party.

RadPag

1. Press the Radio Page soft key. A
special dial tone sounds.

2. Dial the Radio Paging Access FFC.
The ringback tone sounds.
Note: The paged person can use any IP
Deskphone to enter a Radio Paging
Answer FFC, plus their own DN number.

(Goodbye)
or

3. If your call goes unanswered for a preset
time period and a 15-second highpitched tone sounds, followed by
silence, press the Goodbye key or
replace the handset.

To answer a Radio Page:

146

Additional call features

If you carry a Radio Pager, a page indicates that someone dialed your
DN. If the Radio Page system is configured to function in Meet-me mode,
you can answer the page call from any IP Deskphone.
1. Lift the handset.

2. Dial the Radio Paging Answer FFC.
The paging tone sounds.

3. Dial your own DN to connect to the
paging caller. If the caller has
disconnected, a steady high-pitched
(number unavailable) tone sounds.

Using Voice Call
Use the Voice Call feature to make an announcement through someone
else’s IP Deskphone speaker.
To make a voice call:
1. Lift the handset.

VceCal

2. Press the Voice Call key and make the
announcement.
3. Press the Goodbye key.

(Goodbye)

147

Additional call features

To respond to a voice call:
Your IP Deskphone rings once and the
caller's voice transmits through your
speaker. Lift the handset.

Using voice mail soft keys
Note: This feature is not available on all telephones. Contact your
system administrator to determine if this feature is available on your
telephone.
When this feature is enabled, then when you access your voice mail,
either by pressing the Messages/Inbox key, or by dialing your voice mail
access number, voice mail soft keys are displayed that let you perform
various actions for your messages.
The following soft keys are displayed:

Play

Delete

Call

More...

Stop

Conf

Reply

More...

Comp

Forwrd

Bye

More...

Soft key

Action

Play

Play the voice mail message.

Delete

Delete the voice mail message.

Call

Call the telephone number that left the voice mail
.message

More...

Display the next layer of soft keys.

Stop

Stop playing the voice mail message.

Conf

Conference in another party to listen to the voice
mail message.

148

Additional call features

Soft key

Action

Reply

Reply to the voice mail message.

More...

Display the next layer of soft keys.

Comp

Compose a voice mail message.

Forwrd

Forward the voice mail message to another
telephone number.

Bye

Disconnect from the voice mail system.

More...

Cycle back to the first layer of soft keys.

Voice mail soft keys are displayed:
•

when you press the Messages/Inbox key (internal and external)

when you dial the voice mail access number manually (internal only)

149

Additional phone features

Additional phone features
The following features are described in this section:
•

“Using the Personal Directory” on page 150

•

“Using the Callers List” on page 153

•

“Using the Redial List” on page 155

•

“Using Virtual Office” on page 157

•

“Using Media Gateway 1000B” on page 166

Using the Personal Directory
Use the Personal Directory feature to create and store up to 100 directory
entries. A Personal Directory entry can contain:
•

last name (up to 24 characters)

•

first name (up to 24 characters)

•

phone numbers (up to 31 characters)

To use the Personal Directory, press the Directory key and select
Personal Directory.
Note: If password control has been enabled, enter your SCPW at the
prompt.
To add an entry:

Add

1. Press the Add soft key.
Note: If the message Directory is full
appears, delete one or more entries to
add a new entry.

150

Additional phone features

2. Use the dialpad to enter the name.

3. Press the Next soft key.

Next

4. Use the dialpad to enter the phone
number.

5. Choose one of the following:
Done

Cancel
or

— Press the Done soft key to save the
new entry.
— Press the Cancel soft key to discard
the new entry and return to the Add
screen.

To edit an entry:
1. Press the Up/Down navigation keys to
scroll and highlight the desired entry.

Edit

151

2. Press the Edit soft key and perform your
edits.

Additional phone features

3. Choose one of the following:
Done

Cancel
or

— Press the Done soft key to save the
changes.
— Press the Cancel soft key to return
to the Personal Directory without
saving your changes.

To delete an entry:
1. Press the Up/Down navigation keys to
scroll and highlight the entry.

2. Press the Delete soft key.

Delete

3. Choose one of the following:
Confirm

Cancel
or

— Press the Confirm soft key to delete
the entry.
— Press the Cancel soft key to return
to the Personal Directory without
deleting the entry.

To search for an entry:
1. Press the Up/Down navigation keys to
scroll and highlight the desired entry.

152

Additional phone features

2. Choose one of the following:
Dial

Cancel
or

— Press the Dial soft key to dial the
resulting number.
— Press the Cancel soft key to exit
without dialing.

Using the Callers List
The Callers List feature logs all incoming calls. The Callers List can store
up to 100 entries. When the list is full, the system overwrites the oldest
entry. Use the Callers List feature to review missed calls and to dial calls.
The Callers List contains:
•

the caller’s last and first name (if available)

•

the DN of the caller

•

the time and date of the call

•

the number of times the caller called
Note: : If the caller name is not defined, then only the telephone
number is displayed.

Entries in the Callers List are sorted by the time the call arrived.
Note: Calling Party Name Display (CPND) is affected depending on
the Preferred Name Match option. If Preferred Name Match is on, the
CPND appears according to your configurations. If the Preferred
Name Match option is off, the CPND appears according to the system
configurations.
To access the Callers List, press the Directory key and select Callers
List.
Note: If password control is enabled, enter your SCPW at the prompt.

153

Additional phone features

To dial an entry:
1. Press the Up/Down navigation keys to
scroll and highlight the desired entry.

2. Press the Dial soft key.

Dial

To delete an entry:
1. Press the Up/Down navigation keys to
scroll and highlight the desired entry.

2. Press the Delete soft key.

Delete

3. Choose one of the following:
Confirm

Cancel
or

— Press the Confirm soft key.
— Press the Cancel soft key.

To delete the entire Callers List:

Delete

1. Press the Delete soft key.

154

Additional phone features

2. Choose one of the following soft keys:
Yes

No

— Yes to delete the entire Callers List

or

— No to return to the previous screen

Using the Redial List
The Redial List feature logs all outgoing calls. The Redial List can store
up to 20 entries. When the list is full, the system overwrites the oldest
entry. Use the Redial List feature to review calls made and to redial
previously dialed calls. The Redial List contains:
•

the last and first name of the dialed party (if available)

•

the DN of the dialed party

•

the time and date of the last dialed occurrence
Note: If the caller name is not defined, then only the telephone
number is displayed.

Entries in the Redial List are sorted by the time the call arrived.
Note: Calling Party Name Display (CPND) is affected depending on
the Preferred Name Match option. If Preferred Name Match is on, the
CPND appears according to your configurations. If the Preferred
Name Match option is off, the CPND appears according to the system
configurations.
To access Redial List, press the Directory key and select Redial List.
Note: If password control is enabled, enter your SCPW at the prompt.
To dial an entry:
1. Press the Up/Down navigation keys to
scroll and highlight the desired entry.

155

Additional phone features

2. Press the Dial soft key.

Dial

To delete an entry:
1. Press the Up/Down navigation keys to
scroll and highlight the desired entry.

2. Press the Delete soft key.

Delete

3. Choose one of the following soft keys:
Yes

No
or

— Yes to delete the entry
— No to return to the previous screen

To delete the entire Redial List:.
1. Press the Delete soft key.

Delete

2. Choose one of the following soft keys:
Yes

No
or

— Yes to delete the entire Callers List
— No to return to the previous screen

156

Additional phone features

Using Virtual Office
The Virtual Office feature provides a service you can use while you are
away from your desk to transfer calls, and all your office IP Deskphone
features, to a remote IP Deskphone. Virtual Office makes this possible by
allowing you to use another IP Deskphone (the Remote phone) to log in
to your own home or office IP Deskphone (the Office phone). After you
log in, you can access the DNs, autodial numbers, key layout, feature
keys, and voicemail features that are configured on your own home or
office IP Deskphone.
To use Virtual Office, you need your DN and preconfigured Station
Control Password (SCPW). You must activate Virtual Office on your
Office phone before you can connect to it from a Remote phone. See
“Logging in to Virtual Office” on page 158.
Note: Consult your system administrator to verify if the Virtual Office
feature is available for your use.
You can use an IP Deskphone as a Remote phone to connect to your
Avaya 1120E IP Deskphone even if it is a different IP Deskphone model.
Table 9 shows the IP Deskphones on which you can use Virtual Office to
connect to your Avaya 1120E IP Deskphone.
Table 9: Virtual Office connection availability
IP Deskphone model
Avaya 1110 IP Deskphone

Possible to log in to the 1120E?
Yes, with restrictions

Avaya 1120E IP Deskphone

Yes

Avaya 1140E IP Deskphone

Yes

Avaya 1150E IP Deskphone

No

Avaya 1165E IP Deskphone

Yes

IP Phone 2001

Yes, with restrictions

IP Phone 2002

Yes

IP Phone 2004

Yes

157

Additional phone features

Table 9: Virtual Office connection availability
IP Deskphone model

Possible to log in to the 1120E?

Avaya 2007 IP Deskphone

Yes

Avaya 2033 IP Conference
Phone

Yes, with restrictions

Avaya 2050 IP Softphone

Yes, with restrictions

Note 1: When logged into an Avaya 1120E IP Deskphone or an
Avaya 2050 IP Softphone using Virtual Office, feature keys 4 and 5,
and the Shift key, are not available to the Avaya 1120E IP
Deskphone.
Note 2: A Virtual Office login to an Avaya 1120E IP Deskphone from
an Avaya 1110 IP Deskphone, IP Phone 2001, Avaya 2033 IP
Conference Phone, or Avaya 2050 IP Softphone is blocked in certain
situations. Consult your system administrator.

Logging in to Virtual Office
If the IP Deskphone is configured for Virtual Office, the Virtual soft key is
displayed, as shown in Figure 26: “Virtual soft key” on page 158.
Figure 26: Virtual soft key

To activate Virtual Office from this IP Deskphone on your Office IP
Deskphone:

158

Additional phone features

Vrtual

1.

Press the Virtual soft key.

2. At the prompt, enter your user ID.

3. Press the Enter key.

4. At the prompt, enter the home Station
Control Password (SCPW).
Note 1: If the user ID is not found locally,
the message “Locating Remote Server”
is displayed.
Note 2: After three failed login attempts,
wait 1 hour before attempting to log in
again, or contact your system
administrator to reset your password.
For more information, see “Security
features” on page 24.
Note 3: Your Virtual Office session
expires after a fixed period of time,
(determined by your system
administrator).

A successful login transfers all the features, time, date, and tones to your
Remote IP Deskphone from your Office IP Deskphone.

159

Additional phone features

Using Virtual Office on your Remote IP Deskphone
Because the display characteristics, including size, vary from one IP
Deskphone model to the next, your Office Avaya 1120E IP Deskphone
display is different on each Remote phone. Figure 27 shows an
Avaya 1120E IP Deskphone logged in as a Remote phone to an
Avaya 1120E IP Deskphone Office phone. All the features appear as they
do on your Office Avaya 1120E IP Deskphone.
Figure 27: Logged in to an Avaya 1120E IP Deskphone

Figure 28 shows an Avaya 1140E IP Deskphone logged in as a Remote
phone to an Avaya 1120E IP Deskphone Office phone. Fewer display
lines are available on the Avaya 1120E IP Deskphone, so the display
provides less information.

160

Additional phone features

Figure 28: Logged in to an Avaya 1120E IP Deskphone using
an Avaya 1140E IP Deskphone

Figure 29 shows an IP Softphone 2050 logged in as a Remote phone to
an Avaya 1120E IP Deskphone Office phone. In this case, the information
display is arranged in a different fashion, but all the information is visible
at one time.
Figure 29: Logged in to an Avaya 1120E IP Deskphone using
an Avaya 2050 IP Softphone

161

Additional phone features

Using Virtual Office on your Office IP Deskphone
Figure 30 shows the Avaya 1120E IP Deskphone display when the
phone is logged out due to remote access.
Figure 30: Office phone displays the message Logged Out

When activated for Virtual Office by a Remote IP Deskphone, your Office
IP Deskphone is logged out and no longer operational. If this is the case
when you return to your office, you can disconnect the remote login and
regain control of your Office phone. If you do not disconnect the remote
login, your Virtual Office session expires after a fixed period of time,
determined by your system administrator.

162

Additional phone features

To regain operation of an IP Deskphone being used for Virtual
Office:
Choose one of the following:
— To completely disconnect your
Office IP Deskphone from the
Remote IP Deskphone:
Home

a. Press the Home key.
b. Enter your User ID and password
(this logs the Office IP Deskphone
back on to your office network).

or
Vrtual

— Press the Virtual soft key to log in to
another IP Deskphone, and your IP
Deskphone becomes a Remote IP
Deskphone.

Logging out of Virtual Office
To log out of Virtual Office, press the Virtual soft key.

Automatic log out from Virtual Office
Your remote Virtual Office IP Deskphone may be configured to
automatically log out of Virtual Office after a predetermined period of
inactivity. When automatic logout is about to occur, the following message
is displayed on the IP Deskphone: "Logout phone now?"
Press Yes to allow the IP Deskphone to log out of Virtual Office or press
No to remain logged in to Virtual Office and reset the IDLE timer. If no key
is pressed, the IP Deskphone logs out of Virtual Office.

Emergency calls on your Remote IP Deskphone
If you make an emergency call while logged in to Virtual Office on a
Remote IP Deskphone, the call is placed to the local emergency service,
not to your home office emergency service.

163

Additional phone features

Note: Some IP Deskphones are configured as Virtual Office-only
telephones and have no assigned DN. However, these IP
Deskphones can still be used to make emergency calls. “Emergency
Calls only “ is displayed on the IP Deskphone display when not
logged in to Virtual Office. When the phone goes off-hook, dial tone is
available for emergency calls only. All other calls are restricted.

Troubleshooting Virtual Office
Virtual Office can display error messages on-screen. Table 10 lists error
messages and describes actions to correct the causes.
Table 10: Troubleshooting Virtual Office (Part 1 of 3)
Displayed Message

Probable Cause

Actions

Busy, try again

Remote IP
Deskphone is active
(not idle).

Wait for remote IP
Deskphone to
become idle and try
again.

ACD is logged in.

Log out ACD IP
Deskphone before
Virtual Office from
another IP
Deskphone.

Make Set Busy is
inactive on ACD IP
Deskphone.

Configure Make Set
Busy active on ACD
IP Deskphone.

Incorrect User ID
entered.

Enter correct User ID.

User ID is not in
Gatekeeper
database.

Notify system
administrator.

Incorrect User ID
entered.

Enter correct User ID.

Invalid ID (1)

Invalid ID (2)

164

Additional phone features

Table 10: Troubleshooting Virtual Office (Part 2 of 3)
Displayed Message

Probable Cause

Actions

Invalid ID (3)

Incorrect User ID
entered.

Enter correct User ID.

User ID in
Gatekeeper database
points to originating
Call Server.

Notify system
administrator.

Locked from Login

Three failed attempts
to enter the correct
Station Control
Password.

Wait one hour for the
lock to clear
automatically, or
notify system
administrator to clear
lock.

Permission Denied
(1)

Remote IP
Deskphone has no
Station Control
Password.

Notify system
administrator.

Permission Denied
(3)

Incorrect User ID
entered.

Enter correct User ID.

Remote IP
Deskphone has no
Station Control
Password.

Notify system
administrator.

Incorrect User ID
entered.

Enter correct User ID.

Attempt to log in to a
remote IP Phone
2004 or Avaya 2050
IP Softphone from an
Avaya 1120E IP
Deskphone (some
restrictions apply).

Go to an IP Phone
2004 or Avaya 2050
IP Softphone and try
again, or consult your
local system
administrator.

Permission Denied
(4)

165

Additional phone features

Table 10: Troubleshooting Virtual Office (Part 3 of 3)
Displayed Message

Probable Cause

Actions

Permission Denied
(6)

Incorrect User ID
entered.

Enter correct User ID.

Incorrect Station
Control Password
entered.

Select Retry, and try
again with the correct
Station Control
Password.

Server Unreachable
(1)

Network problem.

Notify system
administrator if the
problem persists.

Server Unreachable
(2)

Network problem.

Notify system
administrator if the
problem persists.

VOUD configured on
TN

Remote IP
Deskphone does not
have VOUA Class of
Service.

Notify system
administrator.

Using Media Gateway 1000B
The Media Gateway 1000B (MG 1000B) provides a means of extending
Avaya Communication Server 1000 Release 4.5 features to one or more
remotely located branch offices using the Branch Office feature. A branch
office is a remote location in the network where IP Deskphones, PSTN
access, and TDM IP Deskphones are located. Contact your system
administrator to see if these functions are available for your use.
The Media Gateway 1000B (MG 1000B) IP Deskphone can operate in
Normal or Local Mode.
Normal Mode
The IP Deskphone registers with the Main Office and receives IP
Deskphone services from the Main Office. At any time during Normal
Mode, you can check Local Mode functionality (make and receive calls)
by enabling Local Mode and returning to Normal Mode. After testing, you

166

Additional phone features

can return to Normal Mode (see “Using Resume Normal Mode” on
page 167) or by waiting for 10 minutes.
Local Mode
If the WAN connection fails, the IP Deskphone loses communication with
the Main Office Telephone Preference Service (TPS). It then registers
with the MG 1000B and receives IP Deskphone services from the
MG 1000B. Features such as Personal Directory, Redial List, and Callers
List are not available when operating in Local Mode. When in Local Mode,
the IP Deskphone displays the message LOCAL MODE.

Using Test Local Mode
Use Test Local Mode to check Local Mode functionality (make and
receive IP Deskphone calls). Test Local Mode is useful when provisioning
has changed for an IP Deskphone on an MG 1000B Controller.
1. Press the Services key.
(Services)

2. Press the Up/Down navigation keys to
scroll and highlight Test Local Mode.

3. Press the Enter key (the IP Deskphone
resets and registers back to the Main
Office).

Using Resume Normal Mode
Use the Resume Normal Mode command to return to Normal Mode after
testing survival functionality.

167

Additional phone features

Note: If you do not use the Resume Normal Mode command after
testing, the IP Deskphone automatically returns to Normal Mode in 10
minutes.
1. Press the Services key.
(Services)

2. Press the Up/Down navigation key to
scroll and highlight Resume Normal
Mode.

3. Press the Enter key (the IP Deskphone
registers back to the main office).

Troubleshooting MG 1000B
The MG 1000B can display error messages on-screen. Table 11 lists
error messages and describes actions to correct the causes.
Table 11: Troubleshooting MG 1000B (Part 1 of 2)
Display Message

Probable Cause

Actions

Local Mode

Test Local Mode.

Press the Services
key, and then select
Resume Normal
Mode.

Network problem.

Contact system
administrator if
problem persists.

Gatekeeper unable to
find end point from
Branch User ID.

Notify system
administrator.

Local Mode
Invalid ID (1)

168

Additional phone features

Table 11: Troubleshooting MG 1000B (Part 2 of 2)
Display Message

Probable Cause

Actions

Local Mode

Branch User ID not
found in any
equipped TN.

Notify system
administrator.

Invalid ID (2)

169

Using Hospitality features

Using Hospitality features
Hospitality features are intended for hotel operations. The following
features are discussed in this section:
•

“Configuring Automatic Wake-Up” on page 170

•

“Activating Message Registration” on page 172

•

“Using Maid Identification” on page 174

•

“Displaying Room Status” on page 175

Configuring Automatic Wake-Up
Use the Automatic Wake-Up feature to receive a timed reminder call.
From your IP Deskphone, you can program the system to automatically
place a call to you at a predetermined time. When you answer the call,
recorded music plays for up to 30 seconds, followed by a prerecorded
announcement or the attendant.
To enter the time for an Automatic Wake-Up call:
1. Lift the handset.

2. Dial the Automatic Wake-Up Request
FFC.

3. Dial the Automatic Wake-Up time in a
24-hour time format (hhmm). A tone
sounds to confirm your entered time.
Note: In a 24-hour time format,
7:30 a.m. is entered as 0730;
9:45 p.m. is entered as 2145.

170

Using Hospitality features

4. Press the Goodbye key.
(Goodbye)

To cancel an Automatic Wake-Up call:
1. Lift the handset.

2. Dial the Automatic Wake-Up Quit FFC.

3. Press the Goodbye key.
(Goodbye)

To verify the time for the Automatic Wake-Up call:
1. Lift the handset.

2. Dial the Automatic Wake-Up Verify
FFC.

3. Dial the Automatic Wake-Up time in a
24-hour time format (hhmm). If your
query matches the preset time, a
confirmation tone sounds.
Note: In a 24-hour time format,
7:30 a.m. is entered as 0730;
9:45 p.m. is 2145.

171

Using Hospitality features

4. Press the Goodbye key.
(Goodbye)

Activating Message Registration
Use the Message Registration feature to read, change, or reset meters
that log your hotel IP Deskphone calls.
To read meters:

MRK

1. Press the Message Registration key.

2. Dial the room Directory Number (DN).

MRK

3. Press the Message Registration key.

To change a meter:

MRK

1. Press the Message Registration key.

2. Dial the Directory Number (DN).

3. Dial the correct meter count.

172

Using Hospitality features

4. Press the * key.

MRK

5. Press the Message Registration key.

To reset a meter to zero:

MRK

1. Press the Message Registration key.

2. Dial the room DN.

3. Press the * key.

MRK

173

4. Press the Message Registration key.

Using Hospitality features

Using Maid Identification
Use the Maid Identification feature to track the cleaning status of rooms.
The maid enters the information from the IP Deskphone in each room.
To enter cleaning status:

RMK

1. Press the Room Status key.

2. Dial the DN for the room.

3. Dial one of the following cleaning status
codes:
1 = Cleaning requested
2 = Cleaning in progress
3 = Room cleaned
4 = Room passed inspection
5 = Room failed inspection
6 = Cleaning skipped
The interrupted dial tone sounds.
4. Press the * key.

5. Dial the Maid ID. If you dial the wrong
Maid ID, press the * key and redial the
ID.

RMK

6. Press the Room Status key.

174

Using Hospitality features

Displaying Room Status
Use the Room Status feature to display the status of a room using the
Display Module.
To read the status of a room:

RMK

1. Press the Room Status key.

2. Dial the DN for the room. The DN is
displayed followed by a two-digit
code.The first digit indicates the
occupancy status:
0 = Room vacant
1 = Room occupied
The second digit indicates the cleaning
status of the room:
1 = Cleaning requested
2 = Cleaning in progress
3 = Room cleaned
4 = Room passed inspection
5 = Room failed inspection
6 = Cleaning skipped

RMK

3. Press the Room Status key.

Changing the status of a room:

RMK

175

1. Press the Room Status key.

Using Hospitality features

2. Dial the DN for the room. The DN
displays followed by a two-digit
code.The first digit indicates the
occupancy status:
0 = Room vacant
1 = Room occupied
The second digit indicates the cleaning
status of the room:
1 = Cleaning requested
2 = Cleaning in progress
3 = Room cleaned
4 = Room passed inspection
5 = Room failed inspection
6 = Cleaning skipped
3. Dial the status code for the room. A
three-digit code appears. The first digit
indicates the occupancy status, the
second is the previous cleaning status,
and the third is the new status.

RMK

4. Press the Room Status key.

176

Accessing External Server Applications

Accessing External Server
Applications
Use External Server Applications to access a variety of applications
directly from your Avaya 1120E IP Deskphone.
To find out what features and services are available, contact your system
administrator. Depending on what is available on your system, your
phone can provide information; for example, local news and weather,
stock market information, or traffic reports.
For more information about the External Server Applications, consult the
Avaya IP Phone External Server Applications User Guide.

177

Flexible Feature Codes (FFC)

Flexible Feature Codes (FFC)
Use Table 12 to keep track of the FFCs assigned by your system
administrator.
Table 12: Flexible Feature Codes (Part 1 of 2)
FFC

Feature

FFC

Feature

Automatic Wake-Up
Activate

Make Set Busy Activate

Automatic Wake-Up
Deactivate

Make Set Busy Deactivate

Automatic Wake-Up
Verify

Malicious Call Trace

Call Detail Recording
Charge Account

Override

Call Forward All Calls
Activate

Pickup Ringing Number

Call Forward All Calls
Deactivate

Pickup Directory Number

Call Park

Pickup Group

Electronic Lock
Activate

Radio Paging Access

Electronic Lock
Deactivate

Radio Paging Answer

Group Call

Remote Call Forward Activate

Internal Call Forward
Activate

Remote Call Forward
Deactivate

Internal Call Forward
Deactivate

RingAgain Activate

178

Flexible Feature Codes (FFC)

Table 12: Flexible Feature Codes (Part 2 of 2)
FFC

179

Feature

FFC

Feature

RingAgain Deactivate

Virtual Office Terminal Log Off

Station Control
Password Change

Virtual Office Terminal Log On

Quick Reference Card

Quick Reference Card
This chapter is the Quick Reference Card for the Avaya 1120E IP
Deskphone. Print this chapter as a reference guide.

Feature operation
AutoDial
Store

AutoDial
AutoDial

Use
Display

AutoDial

Display

AutoDial

Call Forward
Activate

Fwd

Deactivate

Fwd

Cancel

Reinstate

Fwd

Fwd

View number

Display

Fwd

Call Pickup

Fwd

Pickup

Call Waiting
Answer
Return to first call

Conference

Call Waiting
(Hold)
(Goodbye)
Conf

Conf

Handsfree
Activate

(Handsfree)

(Goodbye)

(to end the call)

Switch to handset
Handset to handsfree

Activate Headset

(Handsfree)
(Headset)

(Goodbye)

(to end the call)

Hold
Place a call on hold

(Hold)

Return to a held call

Last Number Redial
Message

(Msg/Inbox)

Ring Again
Activate

RngAgn

180

Quick Reference Card

When notified

RngAgn

Deactivate

RngAgn

Transfer

Trans

Trans
or

Adjust volume
(Volume +)

(Volume -)

Legend
Icon

Action
( )

Indicates the key cap text label. For example, (Message).
Lift the handset, press the line (DN) key or the Handset key.
Replace the handset, or press

(Goodbye)

to end the call.

Press a line/feature key.
Dial a number.
AutoDial

An icon flashes when a feature is being programmed.
An icon lights steadily when a feature is active.
Press the Services key once for Call Platform features, or press
the Services key twice for local phone features.
Press the Message/Inbox key.
Press the Up/Down Navigation keys

(

)

Press the Enter key
Press the Headset key.
Press the Handsfree key.
Press the Mute (on/off) key.
Press the Directory key.
Press the Quit/Stop key.

Services and Telephone Options menus
Services menu
(Services)
Note: The Services menu contains the Telephone Options, Password
Admin, Virtual Office, and MG 1000B menus. These options are not available
on all Avaya 1120E IP Deskphones. Consult your system administrator.
The following are the most commonly used options:

Telephone Options menu
Volume adjustment

181

Quick Reference Card
Pick one of:
Ringer
Handset Listen
Handsfree Listen
Headset Listen
Buzzer

(Quit)

Contrast adjustment
(Quit)

Language
(Quit)

Note: This language setting controls the language used by features on
your phone only. To set the language used elsewhere on your phone,
press Services twice, select 1. Preferences, and select 2. Language.

Date/Time format
(Quit)

Local DialPad Tone
(Quit)

Ring type
Play

(Quit)

OnHook default path
(Quit)
Note: The Directory key provides access to Corporate Directory, Personal Directory, Redial List, and
Callers List.

182

Quick Reference Card

183

Regulatory and safety information

Regulatory and safety
information
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
•

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.

•

Consult the dealer or an experienced radio/ TV technician for help.
Note: The user should not make changes or modifications not
expressly approved by Avaya. Any such changes could void the
user’s authority to operate the equipment

This Class B digital apparatus complies with Canadian ICES-003. Cet
appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.
Warnings:
•

This is a Class B product. In a domestic environment this product can
cause radio interference in which case the user must take adequate
measures.

•

Operation is subject to the following two conditions: (1) this device
may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired
operation of the device.

184

Regulatory and safety information
この装置は、情報処理装置等電波障害自主規制協議会（ＶＣＣＩ）の基準に基づくクラス
B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この
装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすこと
があります。
取扱説明書に従って正しい取り扱いをして下さい。

Table 13 lists EMC compliance for various jurisdictions.
Table 13: EMC compliance
Jurisdiction

Standard

United States

FCC CFR 47
Part 15

Class B Emissions: FCC Rules for Radio
Frequency Devices (see Notes 1 and 2)

Canada

ICES-003

Class B Emissions: Interference-Causing
Equipment Standard: Digital Apparatus

Australia/New
Zealand

CISPR 22

Class B Emissions: Information technology
equipment - Radio disturbance

European
Community

EN 55022

Class B Emissions: Information technology
equipment - Radio disturbance

EN 55024

Information technology equipment - Immunity
characteristics
Limits and methods of measurement

EN 61000-3-2

Limits for harmonic current emissions
(equipment input current <= 16 A per phase)

EN 61000-3-3

Limitation of voltage fluctuations and flicker in
low-voltage supply systems for equipment
with rated current <= 16 A

VCCI

Regulations for voluntary control measures.

Japan

Description

Table 14 lists Safety compliance for various jurisdictions.
Table 14: Safety compliance
Jurisdiction

Standard

United States

UL 60950-1

Safety of Information Technology
Equipment

Canada

CSA 60950-1-03

Safety of Information Technology
Equipment

European
Community

EN 60950-1

ITE equipment - Safety - Part 1: General
requirements

Australia/New
Zealand

AS/NZS
60950.1:2003

Safety of Information Technology
Equipment

185

Description

Regulatory and safety information

Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1:
General requirements.

Other
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68
This equipment complies with the CE Marking requirements.
EU Countries: This device complies with the essential requirements and
other relevant provisions of Directive 1999/5/EC. A copy of the
Declaration may be obtained from http://support.avaya.com/css/
appmanager/public/support or Avaya Inc., 211 Mt. Airy Road, Basking
Ridge, NJ 07920 USA.
Australia: AS/ACIF S004: Voice Frequency Performance Requirements
for Customer Equipment

186

Regulatory and safety information

DenAn regulatory notice for Japan

187

Third party terms

Third party terms
Third Party Terms for UNIStim sw releases
4.1 thru 5.0 (Jan 2010 - Nov 2010)
Certain portions of the product ("Open Source Components") are licensed
under open source license agreements that require Avaya to make the
source code for such Open Source Components available in source code
format to its licensees, or that require Avaya to disclose the license terms
for such Open Source Components. For a period of three years from your
date of purchase of a product containing any of the software listed below
from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we
will provide upon request a complete machine readable copy of the
source code for such Open Source Component on a medium customarily
used for software interchange for a charge no more than our cost of
physically performing source distribution. To get access to the source
code, you may contact Avaya at (408) 577-7666.
The Open Source Components are provided "AS IS". ANY EXPRESS OR
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL
THE COPYRIGHT HOLDERS OR THE CONTRIBUTORS OF THE
OPEN SOURCE COMPONENTS BE LIABLE FOR ANY DIRECT,
INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF
USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE
USE OF THE PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGE.
The following component is licensed under Public Domain:
DateTime
*
*

PUBLIC DOMAIN NOTICE
National Center for Biotechnology Information

188

Third party terms

*
* This software/database is a "United States Government Work" under
the terms of the United States Copyright Act. It was written as part of the
author's official duties as a United States Government employee and thus
cannot be copyrighted. This software/database is freely available to the
public for use. The National Library of Medicine and the U.S. Government
have not placed any restriction on its use or reproduction.
*
* Although all reasonable efforts have been taken to ensure the
accuracy and reliability of the software and data, the NLM and the U.S.
Government do not and cannot warrant the performance or results that
may be obtained by using this software or data. The NLM and the U.S.
Government disclaim all warranties, express or implied, including
warranties of performance, merchantability or fitness for any particular
purpose.
*
* Please cite the author in any work or product based on this material.
*
* =====================================================
*
* Authors: Anton Butanayev, Denis Vakatov, Vladimir Ivanov
END OF TERMS AND CONDITIONS

GNU
The following component is licensed under the GNU General Public V2
license:
libstdc++ Copyright (C) 1989, 1997, 1998, 1999 Free Software
Foundation, Inc.
GNU General Public V2 License
GNU GENERAL PUBLIC LICENSE Version 2, June 1991 Copyright (C)
1989, 1991 Free Software Foundation, Inc. 59 Temple Place - Suite 330,
Boston, MA 02111-1307, USA Everyone is permitted to copy and
distribute verbatim copies of this license document, but changing it is not
allowed. Preamble The licenses for most software are designed to take

189

Third party terms

away your freedom to share and change it. By contrast, the GNU General
Public License is intended to guarantee your freedom to share and
change free software--to make sure the software is free for all its users.
This General Public License applies to most of the Free Software
Foundation\'s software and to any other program whose authors commit
to using it. (Some other Free Software Foundation software is covered by
the GNU Library General Public License instead.) You can apply it to your
programs, too. When we speak of free software, we are referring to
freedom, not price. Our General Public Licenses are designed to make
sure that you have the freedom to distribute copies of free software (and
charge for this service if you wish), that you receive source code or can
get it if you want it, that you can change the software or use pieces of it in
new free programs; and that you know you can do these things. To
protect your rights, we need to make restrictions that forbid anyone to
deny you these rights or to ask you to surrender the rights. These
restrictions translate to certain responsibilities for you if you distribute
copies of the software, or if you modify it. For example, if you distribute
copies of such a program, whether gratis or for a fee, you must give the
recipients all the rights that you have. You must make sure that they, too,
receive or can get the source code. And you must show them these terms
so they know their rights. We protect your rights with two steps: (1)
copyright the software, and (2) offer you this license which gives you legal
permission to copy, distribute and/or modify the software. Also, for each
author\'s protection and ours, we want to make certain that everyone
understands that there is no warranty for this free software. If the software
is modified by someone else and passed on, we want its recipients to
know that what they have is not the original, so that any problems
introduced by others will not reflect on the original authors\' reputations.
Finally, any free program is threatened constantly by software patents.
We wish to avoid the danger that redistributors of a free program will
individually obtain patent licenses, in effect making the program
proprietary. To prevent this, we have made it clear that any patent must
be licensed for everyone\'s free use or not licensed at all. The precise
terms and conditions for copying, distribution and modification follow.
TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND
MODIFICATION 0. This License applies to any program or other work
which contains a notice placed by the copyright holder saying it may be
distributed under the terms of this General Public License. The
\"Program\", below, refers to any such program or work, and a \"work
based on the Program\" means either the Program or any derivative work
under copyright law: that is to say, a work containing the Program or a
portion of it, either verbatim or with modifications and/or translated into

190

Third party terms

another language. (Hereinafter, translation is included without limitation in
the term \"modification\".) Each licensee is addressed as \"you\". Activities
other than copying, distribution and modification are not covered by this
License; they are outside its scope. The act of running the Program is not
restricted, and the output from the Program is covered only if its contents
constitute a work based on the Program (independent of having been
made by running the Program). Whether that is true depends on what the
Program does. 1. You may copy and distribute verbatim copies of the
Program\'s source code as you receive it, in any medium, provided that
you conspicuously and appropriately publish on each copy an appropriate
copyright notice and disclaimer of warranty; keep intact all the notices that
refer to this License and to the absence of any warranty; and give any
other recipients of the Program a copy of this License along with the
Program. You may charge a fee for the physical act of transferring a copy,
and you may at your option offer warranty protection in exchange for a
fee. 2. You may modify your copy or copies of the Program or any portion
of it, thus forming a work based on the Program, and copy and distribute
such modifications or work under the terms of Section 1 above, provided
that you also meet all of these conditions: * a) You must cause the
modified files to carry prominent notices stating that you changed the files
and the date of any change. * b) You must cause any work that you
distribute or publish, that in whole or in part contains or is derived from the
Program or any part thereof, to be licensed as a whole at no charge to all
third parties under the terms of this License. * c) If the modified program
normally reads commands interactively when run, you must cause it,
when started running for such interactive use in the most ordinary way, to
print or display an announcement including an appropriate copyright
notice and a notice that there is no warranty (or else, saying that you
provide a warranty) and that users may redistribute the program under
these conditions, and telling the user how to view a copy of this License.
(Exception: if the Program itself is interactive but does not normally print
such an announcement, your work based on the Program is not required
to print an announcement.) These requirements apply to the modified
work as a whole. If identifiable sections of that work are not derived from
the Program, and can be reasonably considered independent and
separate works in themselves, then this License, and its terms, do not
apply to those sections when you distribute them as separate works. But
when you distribute the same sections as part of a whole which is a work
based on the Program, the distribution of the whole must be on the terms
of this License, whose permissions for other licensees extend to the
entire whole, and thus to each and every part regardless of who wrote it.
Thus, it is not the intent of this section to claim rights or contest your rights

191

Third party terms

to work written entirely by you; rather, the intent is to exercise the right to
control the distribution of derivative or collective works based on the
Program. In addition, mere aggregation of another work not based on the
Program with the Program (or with a work based on the Program) on a
volume of a storage or distribution medium does not bring the other work
under the scope of this License. 3. You may copy and distribute the
Program (or a work based on it, under Section 2) in object code or
executable form under the terms of Sections 1 and 2 above provided that
you also do one of the following: * a) Accompany it with the complete
corresponding machine-readable source code, which must be distributed
under the terms of Sections 1 and 2 above on a medium customarily used
for software interchange; or, * b) Accompany it with a written offer, valid
for at least three years, to give any third party, for a charge no more than
your cost of physically performing source distribution, a complete
machine-readable copy of the corresponding source code, to be
distributed under the terms of Sections 1 and 2 above on a medium
customarily used for software interchange; or, * c) Accompany it with the
information you received as to the offer to distribute corresponding source
code. (This alternative is allowed only for noncommercial distribution and
only if you received the program in object code or executable form with
such an offer, in accord with Subsection b above.) The source code for a
work means the preferred form of the work for making modifications to it.
For an executable work, complete source code means all the source code
for all modules it contains, plus any associated interface definition files,
plus the scripts used to control compilation and installation of the
executable. However, as a special exception, the source code distributed
need not include anything that is normally distributed (in either source or
binary form) with the major components (compiler, kernel, and so on) of
the operating system on which the executable runs, unless that
component itself accompanies the executable. If distribution of
executable or object code is made by offering access to copy from a
designated place, then offering equivalent access to copy the source
code from the same place counts as distribution of the source code, even
though third parties are not compelled to copy the source along with the
object code. 4. You may not copy, modify, sublicense, or distribute the
Program except as expressly provided under this License. Any attempt
otherwise to copy, modify, sublicense or distribute the Program is void,
and will automatically terminate your rights under this License. However,
parties who have received copies, or rights, from you under this License
will not have their licenses terminated so long as such parties remain in
full compliance. 5. You are not required to accept this License, since you
have not signed it. However, nothing else grants you permission to modify

192

Third party terms

or distribute the Program or its derivative works. These actions are
prohibited by law if you do not accept this License. Therefore, by
modifying or distributing the Program (or any work based on the
Program), you indicate your acceptance of this License to do so, and all
its terms and conditions for copying, distributing or modifying the Program
or works based on it. 6. Each time you redistribute the Program (or any
work based on the Program), the recipient automatically receives a
license from the original licensor to copy, distribute or modify the Program
subject to these terms and conditions. You may not impose any further
restrictions on the recipients\' exercise of the rights granted herein. You
are not responsible for enforcing compliance by third parties to this
License. 7. If, as a consequence of a court judgment or allegation of
patent infringement or for any other reason (not limited to patent issues),
conditions are imposed on you (whether by court order, agreement or
otherwise) that contradict the conditions of this License, they do not
excuse you from the conditions of this License. If you cannot distribute so
as to satisfy simultaneously your obligations under this License and any
other pertinent obligations, then as a consequence you may not distribute
the Program at all. For example, if a patent license would not permit
royalty-free redistribution of the Program by all those who receive copies
directly or indirectly through you, then the only way you could satisfy both
it and this License would be to refrain entirely from distribution of the
Program. If any portion of this section is held invalid or unenforceable
under any particular circumstance, the balance of the section is intended
to apply and the section as a whole is intended to apply in other
circumstances. It is not the purpose of this section to induce you to
infringe any patents or other property right claims or to contest validity of
any such claims; this section has the sole purpose of protecting the
integrity of the free software distribution system, which is implemented by
public license practices. Many people have made generous contributions
to the wide range of software distributed through that system in reliance
on consistent application of that system; it is up to the author/donor to
decide if he or she is willing to distribute software through any other
system and a licensee cannot impose that choice. This section is
intended to make thoroughly clear what is believed to be a consequence
of the rest of this License. 8. If the distribution and/or use of the Program
is restricted in certain countries either by patents or by copyrighted
interfaces, the original copyright holder who places the Program under
this License may add an explicit geographical distribution limitation
excluding those countries, so that distribution is permitted only in or
among countries not thus excluded. In such case, this License
incorporates the limitation as if written in the body of this License. 9. The

193

Third party terms

Free Software Foundation may publish revised and/or new versions of the
General Public License from time to time. Such new versions will be
similar in spirit to the present version, but may differ in detail to address
new problems or concerns. Each version is given a distinguishing version
number. If the Program specifies a version number of this License which
applies to it and \"any later version\", you have the option of following the
terms and conditions either of that version or of any later version
published by the Free Software Foundation. If the Program does not
specify a version number of this License, you may choose any version
ever published by the Free Software Foundation. 10. If you wish to
incorporate parts of the Program into other free programs whose
distribution conditions are different, write to the author to ask for
permission. For software which is copyrighted by the Free Software
Foundation, write to the Free Software Foundation; we sometimes make
exceptions for this. Our decision will be guided by the two goals of
preserving the free status of all derivatives of our free software and of
promoting the sharing and reuse of software generally. NO WARRANTY
11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE,
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT
PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE
STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER
PARTIES PROVIDE THE PROGRAM \"AS IS\" WITHOUT WARRANTY
OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF
THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE
DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY
SERVICING, REPAIR OR CORRECTION. 12. IN NO EVENT UNLESS
REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL
ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY
MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED
ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY
GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM
(INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING
RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR
THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE
WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR
OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. END OF TERMS AND CONDITIONS How to Apply These
Terms to Your New Programs If you develop a new program, and you

194

Third party terms

want it to be of the greatest possible use to the public, the best way to
achieve this is to make it free software which everyone can redistribute
and change under these terms. To do so, attach the following notices to
the program. It is safest to attach them to the start of each source file to
most effectively convey the exclusion of warranty; and each file should
have at least the \"copyright\" line and a pointer to where the full notice is
found. one line to give the program\'s name and an idea of what it does.
Copyright (C) yyyy name of author This program is free software; you can
redistribute it and/or modify it under the terms of the GNU General Public
License as published by the Free Software Foundation; either version 2 of
the License, or (at your option) any later version. This program is
distributed in the hope that it will be useful, but WITHOUT ANY
WARRANTY; without even the implied warranty of MERCHANTABILITY
or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General
Public License for more details. You should have received a copy of the
GNU General Public License along with this program; if not, write to the
Free Software Foundation, Inc., 59 Temple Place - Suite 330, Boston, MA
02111-1307, USA. Also add information on how to contact you by
electronic and paper mail. If the program is interactive, make it output a
short notice like this when it starts in an interactive mode: Gnomovision
version 69, Copyright (C) year name of author Gnomovision comes with
ABSOLUTELY NO WARRANTY; for details type `show w\'. This is free
software, and you are welcome to redistribute it under certain conditions;
type `show c\' for details. The hypothetical commands `show w\' and
`show c\' should show the appropriate parts of the General Public
License. Of course, the commands you use may be called something
other than `show w\' and `show c\'; they could even be mouse-clicks or
menu items--whatever suits your program. You should also get your
employer (if you work as a programmer) or your school, if any, to sign a
\"copyright disclaimer\" for the program, if necessary. Here is a sample;
alter the names: Yoyodyne, Inc., hereby disclaims all copyright interest in
the program `Gnomovision\' (which makes passes at compilers) written
by James Hacker. signature of Ty Coon, 1 April 1989 Ty Coon, President
of Vice This General Public License does not permit incorporating your
program into proprietary programs. If your program is a subroutine library,
you may consider it more useful to permit linking proprietary applications
with the library. If this is what you want to do, use the GNU Lesser
General Public License instead of this License.
END OF TERMS AND CONDITIONS

195

Third party terms

OpenSSL
The following component is licensed under OpenSSL license:
OpenSSL 0.9.7b
OpenSSL License
/* =====================================================
* Copyright (c) 1998-2008 The OpenSSL Project. All rights reserved.
*
* Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are met:
*
* 1. Redistributions of source code must retain the above copyright
notice, this list of conditions and the following disclaimer.
*
* 2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in the
documentation and/or other materials provided with the distribution.
*
* 3. All advertising materials mentioning features or use of this software
must display the following acknowledgment:
* "This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
*
* 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be
used to endorse or promote products derived from this software without
prior written permission. For written permission, please contact
openssl-core@openssl.org.
*
* 5. Products derived from this software may not be called "OpenSSL"
nor may "OpenSSL" appear in their names without prior written
permission of the OpenSSL Project.
*

196

Third party terms

* 6. Redistributions of any form whatsoever must retain the following
acknowledgment:
* "This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit (http://www.openssl.org/)"
*
* THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS
IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT
OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF
SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND
ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN
IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
* =====================================================
*
* This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com). This product includes software written by Tim
Hudson (tjh@cryptsoft.com).
*
*/
Original SSLeay License
----------------------/* Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
* All rights reserved.
*
* This package is an SSL implementation written by Eric Young
(eay@cryptsoft.com).
* The implementation was written so as to conform with Netscapes SSL.

197

Third party terms

*
* This library is free for commercial and non-commercial use as long as
the following conditions are aheared to. The following conditions apply to
all code found in this distribution, be it the RC4, RSA, lhash, DES, etc.,
code; not just the SSL code. The SSL documentation included with this
distribution is covered by the same copyright terms except that the holder
is Tim Hudson (tjh@cryptsoft.com).
*
* Copyright remains Eric Young's, and as such any Copyright notices in
the code are not to be removed.
* If this package is used in a product, Eric Young should be given
attribution as the author of the parts of the library used.
* This can be in the form of a textual message at program startup or in
documentation (online or textual) provided with the package.
*
* Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are met:
* 1. Redistributions of source code must retain the copyright notice, this
list of conditions and the following disclaimer.
* 2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in the
documentation and/or other materials provided with the distribution.
* 3. All advertising materials mentioning features or use of this software
must display the following acknowledgement:
* "This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com)"
* The word 'cryptographic' can be left out if the rouines from the library
being used are not cryptographic related :-).
* 4. If you include any Windows specific code (or a derivative thereof)
from the apps directory (application code) you must include an
acknowledgement:
* "This product includes software written by Tim Hudson
(tjh@cryptsoft.com)"
*

198

Third party terms

* THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY
EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN
NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY,
OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED
TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS
OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE
USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY
OF SUCH DAMAGE.
*
* The licence and distribution terms for any publically available version or
derivative of this code cannot be changed. i.e. this code cannot simply be
copied and put under another distribution licence [including the GNU
Public Licence.]
*/
END OF TERMS AND CONDITIONS

Zlib
The following component is licensed under zlib license:
Zlib 1.2.1
Zlib License
/* zlib.h -- interface of the 'zlib' general purpose compression library
version 1.2.4, March 14th, 2010
Copyright (C) 1995-2010 Jean-loup Gailly and Mark Adler
This software is provided 'as-is', without any express or implied warranty.
In no event will the authors be held liable for any damages arising from
the use of this software.
Permission is granted to anyone to use this software for any purpose,
including commercial applications, and to alter it and redistribute it freely,
subject to the following restrictions:

199

Third party terms

1. The origin of this software must not be misrepresented; you must not
claim that you wrote the original software. If you use this software in a
product, an acknowledgment in the product documentation would be
appreciated but is not required.
2. Altered source versions must be plainly marked as such, and must not
be misrepresented as being the original software.
3. This notice may not be removed or altered from any source distribution.
Jean-loup Gailly
Mark Adler
END OF TERMS AND CONDITIONS

Curl
The following component is licensed under curl license:
Curl 7.15.1
Curl License
COPYRIGHT AND PERMISSION NOTICE
Copyright (c) 1996 - 2010, Daniel Stenberg, .
All rights reserved.
Permission to use, copy, modify, and distribute this software for any
purpose with or without fee is hereby granted, provided that the above
copyright notice and this permission notice appear in all copies.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF
ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED
TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD
PARTY RIGHTS. IN NO EVENT SHALL THE AUTHORS OR
COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR
OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT
OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION
WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
SOFTWARE.
Except as contained in this notice, the name of a copyright holder shall
not be used in advertising or otherwise to promote the sale, use or other

200

Third party terms

dealings in this Software without prior written authorization of the
copyright holder.
END OF TERMS AND CONDITIONS

Libpng
The following component is licensed under libpng license:
Libpng 1.2.37 - June 4, 2009
Libpng License
This copy of the libpng notices is provided for your convenience. In case
of any discrepancy between this copy and the notices in the file png.h that
is included in the libpng distribution, the latter shall prevail.
COPYRIGHT NOTICE, DISCLAIMER, and LICENSE:
If you modify libpng you may insert additional notices immediately
following this sentence.
libpng versions 1.2.6, August 15, 2004, through 1.2.34, December 18,
2008, are
Copyright (c) 2004, 2006-2008 Glenn Randers-Pehrson, and are
distributed according to the same disclaimer and license as libpng-1.2.5
with the following individual added to the list of Contributing Authors
Cosmin Truta
libpng versions 1.0.7, July 1, 2000, through 1.2.5 - October 3, 2002, are
Copyright (c) 2000-2002 Glenn Randers-Pehrson, and are distributed
according to the same disclaimer and license as libpng-1.0.6 with the
following individuals added to the list of Contributing Authors
Simon-Pierre Cadieux
Eric S. Raymond
Gilles Vollant
and with the following additions to the disclaimer:
There is no warranty against interference with your enjoyment of the
library or against infringement. There is no warranty that our efforts or the
library will fulfill any of your particular purposes or needs. This library is
provided with all faults, and the entire risk of satisfactory quality,
performance, accuracy, and effort is with the user.

201

Third party terms

libpng versions 0.97, January 1998, through 1.0.6, March 20, 2000, are
Copyright (c) 1998, 1999 Glenn Randers-Pehrson, and are distributed
according to the same disclaimer and license as libpng-0.96, with the
following individuals added to the list of Contributing Authors:
Tom Lane
Glenn Randers-Pehrson
Willem van Schaik
libpng versions 0.89, June 1996, through 0.96, May 1997, are Copyright
(c) 1996, 1997 Andreas Dilger
Distributed according to the same disclaimer and license as libpng-0.88,
with the following individuals added to the list of Contributing Authors:
John Bowler
Kevin Bracey
Sam Bushell
Magnus Holmgren
Greg Roelofs
Tom Tanner
libpng versions 0.5, May 1995, through 0.88, January 1996, are Copyright
(c) 1995, 1996 Guy Eric Schalnat, Group 42, Inc.
For the purposes of this copyright and license, "Contributing Authors" is
defined as the following set of individuals:
Andreas Dilger
Dave Martindale
Guy Eric Schalnat
Paul Schmidt
Tim Wegner
The PNG Reference Library is supplied "AS IS". The Contributing
Authors and Group 42, Inc. disclaim all warranties, expressed or implied,
including, without limitation, the warranties of merchantability and of
fitness for any purpose. The Contributing Authors and Group 42, Inc.
assume no liability for direct, indirect, incidental, special, exemplary, or

202

Third party terms

consequential damages, which may result from the use of the PNG
Reference Library, even if advised of the possibility of such damage.
Permission is hereby granted to use, copy, modify, and distribute this
source code, or portions hereof, for any purpose, without fee, subject to
the following restrictions:
1. The origin of this source code must not be misrepresented.
2. Altered versions must be plainly marked as such and must not be
misrepresented as being the original source.
3. This Copyright notice may not be removed or altered from any source
or altered source distribution.
The Contributing Authors and Group 42, Inc. specifically permit, without
fee, and encourage the use of this source code as a component to
supporting the PNG file format in commercial products. If you use this
source code in a product, acknowledgment is not required but would be
appreciated.
A "png_get_copyright" function is available, for convenient use in "about"
boxes and the like:
printf("%s",png_get_copyright(NULL));
Also, the PNG logo (in PNG format, of course) is supplied in the files
"pngbar.png" and "pngbar.jpg (88x31) and "pngnow.png" (98x31).
Libpng is OSI Certified Open Source Software. OSI Certified Open
Source is a certification mark of the Open Source Initiative.
Glenn Randers-Pehrson
glennrp at users.sourceforge.net
December 18, 2008
END OF TERMS AND CONDITIONS

Kern_random
The following component is licensed under kern_random license:
Kern_random Copyright Theodore Ts'o, 1994, 1995. All rights reserved.
Kern-random License

203

Third party terms

.\" This code is derived from software contributed to Berkeley by Chris
Torek. Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are met:
.\" 1. Redistributions of source code must retain the above copyright
notice, this list of conditions and the following disclaimer.
.\" 2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in the
documentation and/or other materials provided with the distribution.
.\" 3. All advertising materials mentioning features or use of this software
must display the following acknowledgement:
.\"This product includes software developed by the University of
California, Berkeley and its contributors.
.\" 4. Neither the name of the University nor the names of its contributors
may be used to endorse or promote products derived from this software
without specific prior written permission.
.\"
.\" THIS SOFTWARE IS PROVIDED BY THE REGENTS AND
CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL
THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT,
INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF
USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE
USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY
OF SUCH DAMAGE.
.\"
END OF TERMS AND CONDITIONS

ConvertUTF
The following component is licensed under convert UTF license:

204

Third party terms

Convert UTF
ConvertUTF License
Copyright 2001-2004 Unicode, Inc.
Disclaimer
This source code is provided as is by Unicode, Inc. No claims are made
as to fitness for any particular purpose. No warranties of any kind are
expressed or implied. The recipient agrees to determine applicability of
information provided. If this file has been purchased on magnetic or
optical media from Unicode, Inc., the sole remedy for any claim will be
exchange of defective media within 90 days of receipt.

Limitations on Rights to Redistribute This Code
Unicode, Inc. hereby grants the right to freely use the information
supplied in this file in the creation of products supporting the Unicode
Standard, and to make copies of this file in any form for internal or
external distribution as long as this notice remains attached.
END OF TERMS AND CONDITIONS

Wchar functions
The following component is licensed under wchar functions license:
Wchar functions
Wchar functions License
.\" Copyright (c) 1990, 1991, 1993
.\"The Regents of the University of California. All rights reserved.
.\"
Copyright (c) , 
All rights reserved.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are met:
Redistributions of source code must retain the above copyright notice,
this list of conditions and the following disclaimer.

205

Third party terms

Redistributions in binary form must reproduce the above copyright notice,
this list of conditions and the following disclaimer in the documentation
and/or other materials provided with the distribution.
Neither the name of the  nor the names of its
contributors may be used to endorse or promote products derived from
this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND
CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL
THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR
ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF
USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE
USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY
OF SUCH DAMAGE

Libjpeg
END OF TERMS AND CONDITIONS
The following component is licensed under libjpeg license:
Libjpeg
Libpeg License
This software is copyright (C) 1991-1998, Thomas G. Lane.
All Rights Reserved except as specified below.
Permission is hereby granted to use, copy, modify, and distribute this
software (or portions thereof) for any purpose, without fee, subject to
these conditions:
(1) If any part of the source code for this software is distributed, then this
README file must be included, with this copyright and no-warranty notice
unaltered; and any additions, deletions, or changes to the original files
must be clearly indicated in accompanying documentation.

206

Third party terms

(2) If only executable code is distributed, then the accompanying
documentation must state that "this software is based in part on the work
of the Independent JPEG Group".
(3) Permission for use of this software is granted only if the user accepts
full responsibility for any undesirable consequences; the authors accept
NO LIABILITY for damages of any kind.
These conditions apply to any software derived from or based on the IJG
code, not just to the unmodified library. If you use our work, you ought to
acknowledge us.
Permission is NOT granted for the use of any IJG author's name or
company name in advertising or publicity relating to this software or
products derived from it. This software may be referred to only as "the
Independent JPEG Group's software".
We specifically permit and encourage the use of this software as the
basis of commercial products, provided that all warranty or liability claims
are assumed by the product vendor.
END OF TERMS AND CONDITIONS

207

Terms you should know

Terms you should know
Avaya Communication Server 1000
Your office communication system.
Calling Party Name Display
Information appearing on the LCD display screen, such as the
caller’s name and telephone number. The system must have
CPND enabled.
Category 5 (Cat5)
Cable and associated connecting hardware capable of
transmitting at speeds up to 100 MHz, used by 10BaseT,
100BaseT4, 100BaseTX.
Category 5e (Cat5e)
Most Cat5 cable manufactured after 1996 also supports
1000BaseT (GigE) installations, and is designated Cat 5e. Cat5e
cable normally has four pairs of copper wire.
Category 6 (Cat6)
Cable and associated connecting hardware capable of
transmitting at speeds up to 200 MHz. Designed specifically to
support 1000BaseT (Gig Ethernet (GigE)), it is also compatible
with 10BaseT, 100BaseT4, and 100BaseTX installations. The
cable normally has four pairs of copper wire.
Context-sensitive soft keys
A set of keys programmed by your system administrator. These
four keys, located directly below the display area, have four
programmable layers. These keys are also used to configure
parameters in the Telephone Options menu.
Date/time display
The current date and time when the telephone is in an idle state.

208

Terms you should know

Directory Number (DN)
A number consisting of one to seven digits for a telephone, and
also known as an extension number.
Feature display
An area that shows status information about the feature in use. It
also displays the name and status of the active session.
Feature Status Lamp indicator
An LCD or an LED that indicates a data message, contact, or
feature status by a flash, wink, steady on, or off.
Fixed key
The hard-labeled keys on your telephone.
Flexible Feature Codes (FFC)
Specialized codes entered using the dialpad that enable features
(for example, Ring Again).
Goodbye key
A fixed key used to end an active call.
Indicator
An LCD or an LED that indicates the status of a feature by the
flash, wink, steady on, or off.
Information display
Any display of call activity, lists, prompts, and status of calls. On
your Avaya 1120E IP Deskphone, this information area is one
line of text and symbols. If a text message exceeds this area, a
scroll arrow icon indicates that you must use the scroll keys to
view the remaining text.

209

Terms you should know

Information line
A one-line by 24-character area that displays date and time or
application information.
Interrupted dial tone
A broken or pulsed dial tone that sounds when you access some
features on your telephone.
Message/Inbox
A fixed key on your Avaya 1120E IP Deskphone that connects to
your voice messaging system when the key is pressed.
Navigation keys
Keys used to scroll through menus and lists appearing on the
LCD display screen.
Off-hook
Any line selected to make a call or receive an incoming call.
The term off-hook is applied when (a) the end-user lifts up the
handset, (b) the end-user presses a line key, (c) the call is
automatically answered at the telephone, or (d) a line is
automatically selected for an outgoing call.
Paging tone
A special tone (two beeps followed by dial tone) that sounds
when you use the Radio Paging feature.
Ringback/ring tone
A sound indicating that a call you have made is ringing at its
destination.
Services key
A fixed key used to access options such as Telephone Options,
Password Admin, Virtual Office Login, Virtual Office Logout, Test
Local Mode, and Resume Normal Mode.

210

Terms you should know

Shared Directory Number
A DN (extension) that is shared by two or more persons.
Special Prefix code (SPRE)
Special codes entered using the dialpad, followed by a two-digit
access code, that enable features (for example, Call Forward All
Calls requires entry of SPRE code + 74).
Special dial tone
The three consecutive tones followed by dial tone that you hear
when accessing telephone features.
Station Control Password (SCPW)
Enables security features on your phone to prevent others from
making calls from your telephone and to prevent access to
protected features (for example, Remote Call Forward).
Status Messages
A message displayed to inform the user of important information.
A right arrow appears if more than one Status Message is
present. Examples of Status Messages include: Message
Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring
Again active, and Ringer is OFF.
System or Switch
Your office communication system.
Switchhook
A button on which the handset presses down, disconnecting your
call when you replace the handset. The handset (when lifted)
releases the switchhook, and you either answer an incoming call
or you receive a dial tone to make a call.

211

Terms you should know

User interface
Screen displays that interact with the end user as a result of an
action or event.
Visual Alerter/Message Waiting indicator
An LCD or an LED that flashes to indicate that a message is
waiting or when the ringer is on.

212

Terms you should know

213

Index

Index
A

Changing feature key labels 73

Adjusting the display screen contrast 61

Charge a call or charge a forced
call 139

Adjusting the volume 60

Choosing 71

Area Code Setup 69

Choosing ring type 73

Attendant Recall 111
AutoDial 100

Conferee Selectable Display and
Disconnect 129

AutoDial Transfer 136

Conference call 128

Automatic Wake-Up 170

Configure Callers List log 66
Configure New Call indication 67

B

Configuring Area Code Setup 69

Buzz feature 137

Configuring call log options 79

C

Configuring Name Display format
71

Call features and Flexible Feature
Codes 22

Connect the components 30

Call Forward 120

Context-sensitive soft keys 15, 208

Call Join 127

Contrast adjustment 61

Call log options 79

Copy Key 18

Call Page 137

Corporate Directory 95

Connecting the components 30

Call Page Connect 137
Call Park 112

D

Call party information 208

Date/time display 208

Call Timer 73

Date/Time format 62

Call Waiting 118

Directory applications 95

Callers List 97

Directory key 19

Callers List log 66

Directory Number 209

Calling 91

disconnect a conferee 129

Camp-on, Forced 143

display areas 22

Centrex/Exchange Line Switchhook Flash 138

Display diagnostics 73

Change feature key labels 73

Display Network Diagnostics Utili-

Display incoming calls 114

214

Index

ties 21

Hold key 17

Display Settings 81

Hospitality features 23

Display settings 81

Hot Line 105

DN 209

I
E

Indicator status 209

Electronic Lock 125

Information display 209

Enabling OnHook Default Path 73

Information line 210

Enabling/disabling Call Timer 73

Intercom call 106

Enhanced Override 142

Internal Call Forward 122

Enter key 17

Interrupted dial tone 210

Entering and editing text 27
Editing text using the soft keys
28
Entering text using the USB
keyboard 29
Expand key 17
External server applications 177

L
Language display 61
Last Number Redial 103
License Information 88
Line (DN) key 15
Local Area Network (LAN) 12

F

Local Diagnostics 87

Feature display 209

Local DialPad Tone 73

Fixed key 209

Local mode 167

Flexible Feature Code (FFC) 117,
209

M

Flexible Feature Codes (FFCs)
178

Maid Identification 174
Make Set Busy 133
Malicious Call Trace 115

G

Media Gateway 1000B 166

Goodbye key 18, 209

Meet - me page 145

Group Call 130

Message (Inbox) key 19

H

Message key 210
Message Registration 172

Handsfree / Speaker key 16

Message waiting indicator 212

Handsfree dialing 93

More key 15

Headset key 17

215

Index

N

S

Navigation keys 17, 210

Secure your telephone 125

New Call indication 67

Security features 24

Normal mode 166

Selecting a language 61
Selecting date/time format 62

O
Off-hook 210

Self-labeled line/programmable
feature keys 15

Off-hook dialing 92

Services key 20, 210

Onhook Default Path 73

Shared Directory Numbers 211

On-hook dialing 92

Shift/Outbox key 18

Override a busy signal 144

Special dial tone 211
Special Prefix code (SPRE) 211

P

Speed Call 104

Paging tone 210

SRTP media encryption 24

Personal Directory 96

Station Control Password (SCPW)
24, 211

Place a call on hold 108
Predial feature 99
Preferred Name Match 68
Privacy Release 144

Q
Quit/Stop key 18

R
Radio Page 145
Redial List 98
Regulatory and safety information
184
Remote Call Forward 123
Resume Normal Mode 167
Ring Again 102
Ring type 73
Ringback/ring tone 210
Room Status 175

change your password 25
turn Password Protection on or
off 26
Status Messages 211
Switchhook 211
System or Switch 211
System Speed Call 105

T
Telephone controls 15
Telephone display 22
Telephone information 79
Telephone Options 58
Test Local Mode 167
Timed Reminder Recall 110
Transfer a call 109

U
USB keyboard

216

Index

function keys 29
User Interface 212

V
Viewing telephone information 79
Virtual Office 157
Virtual Office login 158
Virtual Office logout 163
Virtual Office on your Remote telephone 160
Voice Call 147
voice mail soft keys 148
Volume adjustment 60
Volume control 16
Volume control bar 16

217



---

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.6
Linearized                      : Yes
Author                          : Nortel
Create Date                     : 2013:03:08 10:50:54Z
Modify Date                     : 2013:03:08 10:58:49-04:00
XMP Toolkit                     : Adobe XMP Core 4.2.1-c043 52.372728, 2009/01/18-15:08:04
Creator Tool                    : FrameMaker 8.0
Metadata Date                   : 2013:03:08 10:58:49-04:00
Producer                        : Acrobat Distiller 9.5.3 (Windows)
Format                          : application/pdf
Title                           : Nortel IP Phone 1120E User Guide
Creator                         : Nortel
Document ID                     : uuid:e2ab819d-153b-4260-851a-87fdcea31295
Instance ID                     : uuid:a042da7a-aceb-4af9-b705-25b483214e60
Page Mode                       : UseOutlines
Page Count                      : 217

EXIF Metadata provided by EXIF.tools