Avaya 1616 I Users Manual 1616/1616 IP Deskphone

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Putting a call on hold

LEDs
Table 1: Call/Line Appearance Button LEDs
LED

Description

Steady green

Call/line appearance is active.

Slow blinking green

Call/line appearance is ringing.

Fast blinking green

Call/line appearance is on hold.

Very fast blinking green

Conference or Transfer is pending.

Steady red

Call/line appearance is selected and will be used when you
go off-hook. It remains steady red while you use the call/
line appearance.

Off

Call/line appearance is available.

Table 2: Feature Button LEDs
LED

Description

Steady green

Feature is active.

Blinking green

Feature is pending (request is being processed and not
immediately available).

Blinking red

Feature is shown on the phone display.

Off

Feature is not active.

Scrolling and navigation
A navigation icon appears in the phone display to indicate that you can scroll to more options or
information. Use the right and left navigation arrows to go to other screens or to move the cursor
right or left when entering text. When you scroll to a line on the display, that line is selected.
The softkey labels will change according to the options available for the selected line. The OK button
is a shortcut for the default action. For example, when you select an entry in your contacts list,
pressing the OK button places a call to that person.

Answering and making a call
Answering a call
1. If you are not on another call, do one of the following:
• Lift the handset.
• Press the call/line appearance button whose green LED flashes for the incoming call.
• Press the Answer softkey if one appears.
• Press the Speaker button to answer using the speakerphone.
• Press the Headset button to answer using the headset.
• If you are using a wireless headset, press the ON button.
2. If you are on another call, do one of the following:
• Press the call/line appearance button whose green LED flashes for the incoming call.
• Press the Answer softkey if one appears.

Making a call
1. Lift the handset, press the Speaker button, press the Headset button, or press an available
call/line appearance button.
2. Dial the number you want to call.

1. Press the Hold button to put your active call on hold.
2. To resume the call when there is more than one call on hold, do one of the following:
• Press the call/line appearance button.
• Scroll to the call and press the Resume softkey or the OK button.
3. To resume the calI when there is only one call on hold, do one of the following:
• Press the Hold button.
• Press the call/line appearance button.
• Press the Resume softkey.
• Press the OK button.

Transferring a call
1. If the call you want to transfer is not your active call, press the call/line appearance button for
the call you want to transfer.
2. Press the Transfer button.
3. Dial the telephone number, call the person from the contacts list, or call the person from the
call log.
4. Press the Transfer button or the Complete softkey to transfer the call.

Conference calls
Making a conference call
1. While active on a call, press the Conference button.
2. Do one of the following:
• Dial the telephone number.
• Call the person from the contacts list.
• Call the person from the call log.
3. Press the Conference button or the Join softkey to add the person to the existing call.

Adding a person on hold to a conference call
1. From the Phone screen, select your active conference call.
2. Press the Conference button.
3. Do one of the following:
• Press the call/line appearance button for the call on hold. Be sure not to choose the
call/line appearance button for the call that is on soft hold.
• Scroll to the call on hold, and press the Resume softkey.
4. Press the Join softkey or the Conference button to add the person to the conference call.

Dropping the last person added from a conference call
While active on a conference call, press the Drop button.

Advanced telephone features
The features that are available to you depend on what your administrator has assigned to your
telephone. A few of the most commonly administered features are explained below. For more
information about all the features that are available for your extension, contact your system
administrator.

Forwarding a call
1. Press the CFrwd feature button.
You hear a dial tone prompting you to dial the forwarding number.
2. Dial the number you want to forward your calls to.
After you dial the number, you hear a confirmation tone.
3. To turn call forwarding off, press the CFrwd feature button.
The forwarding icon no longer appears on the top line of your phone display, and the green
LED next to the feature button turns off.

Send all calls
1. Press the SAC feature button to send all calls to coverage.
2. To turn the feature off, press the SAC feature button.

Calling a person from the corporate directory
1. Press the Directory feature button.
2. Use the dialpad keys to start spelling the last name of the person you want to call.
3. Press the Next feature button to view the next name alphabetically in the directory, if
necessary.
4. Press the Make Call feature button when you see the name you want.
5. To exit the Directory, press the Phone/Exit button or the Exit softkey.

Contacts

5. To edit the name or number, scroll up or down and edit as appropriate.
6. Press the Save softkey or the OK button.

Avaya Menu
You can use the Avaya Menu to adjust and customize phone settings, configure call logging, select
the display language, view network settings, and log out.
The Avaya Menu has six sub-menus:

Screen/Sound

Lets you adjust the display brightness and contrast, select
your ringing pattern, turn button click sounds on and off, and
turn error tones on and off.

Call Settings

Lets you turn the call timer display, visual alerting, and show
incoming calls on or off; set the redial option; and set the
audio path to speakerphone or headset.

Applications

Lets you turn call logging on and off as well as turn logging of
bridged calls, line calls, and line calls answered by others
on and off.

Advanced
Options

Lets you select the display language; set automatic gain
control on the handset, headset, and speaker; or initiate a
manual backup/restore if you have a backup/restore file
server. See your system administrator for more information.

Network
Information

Shows a summary of network-related parameters for your
phone, such as IP parameters and Quality of Service.

Log Out

Lets you log out of your telephone to prevent unauthorized
use during your absence.

Calling a person from the contacts list
1. Press the Contacts button.
2. Scroll up or down to select the person or number you want to call.
3. Press the OK button or the Call softkey.

Adding a new contact
1.
2.
3.
4.

Press the Contacts button.
Press the More softkey.
Press the New softkey.
Enter the name using the dialpad. To enter characters using the dialpad:
a. Press the number key that corresponds to the letter or number you want to enter until
the letter or number is displayed.
b. Pause before entering the next character if the characters are on the same key.
c. To enter a space, press 0.
d. Enter remaining letters or numbers.
e. Press Bksp to delete the last character.
5. Press the OK button or the OK softkey.
6. Enter the telephone number as you would if you were dialing it directly.
7. Press the Save softkey or the OK button.

Editing a contact
1.
2.
3.
4.
5.
6.
7.

Press the Contacts button.
Scroll to the contact you want to edit.
Press the Details softkey.
Press the Edit softkey.
Scroll up or down to choose the field you want to edit.
Use the dialpad and softkeys to make changes to the contact information.
Press the Save softkey or the OK button to save your changes.

Calling a person from the call log
Press the Call Log button.
Scroll to the left or right to view a separate list of all, missed, answered, or outgoing calls.
Scroll up or down to select the person or number you want to call.
Press the Call softkey or the OK button.

Adding an entry from the call log to your contacts list
1.
2.
3.
4.

1.
2.
3.
4.
5.
6.
7.
8.

Press the A button.
Scroll to Advanced Options.
Press the Select softkey or the OK button.
Select Language.
Press the Select softkey or the OK button.
Scroll up or down to select a display language.
Press the Select softkey or the OK button to change to the selected language.
Press the OK button to confirm selection.

For more information

Call log
1.
2.
3.
4.

Changing the language

Press the Call Log button.
Scroll to the number you want to add to your contacts list.
Press the Details softkey.
Press the +Contact softkey.

Go to www.avaya.com/support for latest support information, including user guide, administrator
guide, installation and maintenance guide, interactive document, and software downloads.
16-601449
Issue 2
February 2010
Comcode
700445984

Avaya 1616/1616-I IP Deskphone
Quick Reference



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