Avaya 2050 Ip Softphone User Guide

2015-06-01

• Avaya 2050 IP Softphone Overview
  • New features and support
  • Features
  • Components
    • Call Control window
    • Local Directory window
    • Settings window
    • System tray icon and menu
    • Expansion Module
    • i2050.exe application
• Avaya 2050 IP Softphone Call Control window
  • Accessibility Interface
  • Call Control window
  • Accessibility Interface
  • Call Control window elements and functions
  • Hot keys
    • Adding a hot key
    • Removing a hot key
  • System tray icon and menu
• Avaya 2050 IP Softphone Directories
  • Local Directory
    • Opening a Local Directory from the Call Control window
  • Avaya Communication Server 1000 Directory
    • Personal Directory
    • Callers List
    • Redial List
    • Opening CS 1000 Directory features
    • Password Administration
    • Application Server Administration
• Installing and setting up the Avaya 2050 IP Softphone
  • System requirements
    • Supported operating systems
    • Avaya USB Audio Kit
  • Installing the Avaya 2050 IP Softphone
    • Client Licensing
• Managing contacts from the Local Directory
  • Adding contacts to a Local Directory
  • Editing contacts in the Local Directory
  • Deleting contacts from the Local Directory
  • Finding contacts in the Local Directory
  • Filtering a Local Directory
  • Dialing from the Local Directory
  • Managing Groups in the Shortcut Bar
  • Using the Properties dialog box
    • Properties — General tab
    • Properties — Details tab
    • Properties — Notes tab
    • Properties — Settings tab
  • Linking to external directories
    • Linking to the LDAP directory
    • Linking to Outlook
    • Linking to Windows Address Book directory
    • Adding external contacts to the Local Directory
• Managing contacts from the Avaya CS 1000 Directory
  • Adding contacts to the Personal Directory
  • Editing CS 1000 Directory contacts
    • Making temporary edits to contacts
  • Deleting CS 1000 Directory contacts
  • Finding CS 1000 Directory contacts
  • Dialing from the Personal Directory
  • Dialing from the Redial List
  • Dialing from the Callers List
• Managing Avaya 2050 IP Softphone calls
  • Making telephone calls
  • Answering telephone calls
  • Incoming Call Notification
  • Holding and retrieving telephone calls
  • Using Record On Demand key
    • Using SAVE key
  • Hanging up telephone calls
  • Support for TAPI applications
  • Viewing active status
• Avaya 2050 IP Softphone Expansion Module
  • Using the Expansion Module
  • Working with Groups
• Graphical External Application Server
  • Configuring the GXAS plugin
  • Starting the GXAS plugin
  • Selecting a GXAS application
  • Using the session window
• Avaya 2050 IP Softphone USB Headset Adapter
  • Answering calls with the USB Headset Adapter
  • Hanging up calls with the USB Headset Adapter
  • Adjusting the volume with the USB Headset Adapter
  • Muting a call
  • Using the Smart Functions menu
  • Customizing the Smart Functions menu
  • Custom Functions for Smart Functions menu
• Avaya 2050 IP Softphone macros
  • Entering a macro
  • Deleting a macro
  • Playing a macro
• Avaya 2050 IP Softphone menu commands
  • Call Control window menu command
    • Using the File menu
    • Using the Edit menu
    • Using the Keys menu
    • Using the View menu
    • Using the Help menu
    • Using the Change menu
    • Using the Icon menu
• Avaya 2050 IP Softphone Settings
  • Opening the Settings window
  • Using the Settings window
  • Profiles
    • Reset button
    • Creating new profiles
    • Removing profiles
    • Modifying profile names
    • Selecting profiles
    • Exporting profiles
    • Importing profiles
  • Server
    • Reset button
    • Using DHCP
    • Using IP addresses and DNS names
    • Restoring defaults
    • Resetting the connection
  • License Servers
  • Theme
  • Features
  • Macros
  • Audio
  • Sound Devices
    • Headset or handset device
    • Handsfree/Ringing/Paging Device
  • Hardware ID
    • MAC addresses
    • Reset button
    • However, if you make a change to the settings and select Apply or OK, the phone indicates that a reset needs to take place. A warning message appears—"Avaya 2050 IP Softphone must reset for the configuration changes to be complete. Select Yes to re...
    • Selecting MAC addresses
  • Advanced Audio
    • Microphone Automatic Gain Control
    • Echo Cancellation
    • Noise Reduction
  • Listener IP
  • Notifications
  • Hot Keys
  • Text Replacements
  • Lamp Sounds
  • Key Type
    • Phone number dialog box
    • Accessibility Interface
  • Language
  • Expansion Module
  • Personal Call Recording
  • Plantronics USB Bluetooth Headset
  • USB Headset
    • Selecting the headset
    • Setting external lamp controls
    • Using the backlight
    • Configuring Smart Functions
  • About
• Accessibility Interface
  • Control groups
    • Display
    • Line and Feature
    • Date and Time
    • Indicators
  • Accessibility Interface Menu
  • Navigating Control Groups and Menu Commands
    • Navigating Control groups
    • Navigating Menu Commands
  • Using hot keys
  • Limitations of Accessibility Interface
• Configuring Avaya CS 1000 Directory user preferences
  • Choosing the language
  • Configuring the date and time
  • Enabling the Call Timer
  • Configuring Call Log options
    • Logging all/unanswered incoming calls
    • New call indication
    • Preferred name match
    • Area code setup
    • Name display format
  • Using Password Administration
    • Enabling Password Protection
    • Changing your personal password
• Avaya 2050 IP Softphone Diagnostics
  • Overview
  • Using the Avaya 2050 IP Softphone diagnostics
    • Using the Diagnostics View menu
• Troubleshooting the Avaya 2050 IP Softphone
  • Connectivity problems
    • Communication server is unreachable
    • Unable to obtain valid license
    • Connection is reinitializing
    • Authorization failed
    • Unable to retrieve communication server parameters from DHCP server
    • Unable to connect to GXAS server
    • Service denied
  • Audio problems
    • Basic audio operation
    • One-way audio
    • Broken or choppy speech
    • Windows sound plays from the headset
    • Advanced audio problems due to network performance
  • Reset conditions
  • USB Headset problems
    • Headset not functioning
    • USB Headset Adapter features appear dimmed
    • Cannot hear audio through headset
    • Sound still comes out of my computer speakers
  • TAPI problems
    • Attempting to use TAPI feature when Avaya 2050 IP Softphone is not active
    • TAPI service provider is missing
• Appendix A: Quick reference
  • Legend
  • Feature operation
  • Services menu
• Index