Avaya 3720 Users Manual

Avaya 3720 DECT Connected Aura CM User Guide Avaya-3720-DECT-Connected-Aura-CM-User-Guide Avaya IP Office s - www.telecomuserguides.com

3720 87ceed3a-3ba8-4705-8500-b6c008ba8b23 Avaya Cordless Telephone 3720 User Guide |

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Avaya 3720 DECT Telephone

connected to

Avaya Aura® Communication Manager

and IP Office

User Guide

21-603360

11/2010

Issue 3.0

© 2010 Avaya Inc.

All Rights Reserved.

Notice

While reasonable efforts were made to ensure that the information in this

document was complete and accurate at the time of printing, Avaya Inc. can

assume no liability for any errors. Changes and corrections to the information

in this document may be incorporated in future releases.

For full legal page information, please see the complete document, Avaya

Legal Page for Hardware Documentation, Document number 03-600759.

To locate this document on our Web site, simply go to

http://www.avaya.com/support and search for the document number in

the search box.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to

the original published version of this documentation unless such modifications,

additions, or deletions were performed by Avaya. Customer and/or End User

agree to indemnify and hold harmless Avaya, Avaya's agents, servants and

employees against all claims, lawsuits, demands and judgments arising out of,

or in connection with, subsequent modifications, additions or deletions to this

documentation to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web

sites referenced elsewhere within this documentation, and Avaya does not

necessarily endorse the products, services, or information described or offered

within them. We cannot guarantee that these links will work all of the time and

we have no control over the availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales

agreement to establish the terms of the limited warranty. In addition, Avaya’s

standard warranty language, as well as information regarding support for this

product, while under warranty, is available through the following Web site:

http://www.avaya.com/support

Copyright

Except where expressly stated otherwise, the Product is protected by copyright

and other laws respecting proprietary rights. Unauthorized reproduction,

transfer, and or use can be a criminal, as well as a civil, offense under the

applicable law.

Avaya support

Avaya provides a telephone number for you to use to report problems or to ask

questions about your product. The support telephone number

is 1-800-242-2121 in the United States. For additional support telephone

numbers, see the Avaya Web site:

http://www.avaya.com/support

Software License

USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S

ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL

LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT

http://support.avaya.com/LicenseInfo/ (“GENERAL LICENSE TERMS”). IF

YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST

RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN

(10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.

Avaya grants End User a license within the scope of the license types

described below. The applicable number of licenses and units of capacity for

which the license is granted will be one (1), unless a different number of

licenses or units of capacity is specified in the Documentation or other

materials available to End User. “Designated Processor” means a single

stand-alone computing device. “Server” means a Designated Processor that

hosts a software application to be accessed by multiple users. “Software”

means the computer programs in object code, originally licensed by Avaya and

ultimately utilized by End User, whether as stand-alone Products or

pre-installed on Hardware. “Hardware” means the standard hardware

Products, originally sold by Avaya and ultimately utilized by End User.

License Type(s):

Designated System(s) License (DS). End User may install and use each copy

of the Software on only one Designated Processor, unless a different number

of Designated Processors is indicated in the Documentation or other materials

available to End User. Avaya may require the Designated Processor(s) to be

identified by type, serial number, feature key, location or other specific

designation, or to be provided by End User to Avaya through electronic means

established by Avaya specifically for this purpose.

Third-party Components

Certain software programs or portions thereof included in the Product may

contain software distributed under third party agreements (“Third Party

Components”), which may contain terms that expand or limit rights to use

certain portions of the Product (“Third Party Terms”). Information identifying

Third Party Components and the Third Party Terms that apply to them is

available on Avaya’s Web site at:

http://support.avaya.com/ThirdPartyLicense/

Interference

Using a cell, mobile, or GSM telephone, or a two-way radio in close proximity to

an Avaya IP Telephone might cause interference.

Security

See http://support.avaya.com/security to locate and/or report known

vulnerabilities in Avaya products. See http://support.avaya.com to locate the

latest software patches and upgrades. For information about secure

configuration of equipment and mitigation of toll fraud threats, see the Avaya

Toll Fraud and Security Handbook at http://support.avaya.com.

Avaya 3720 DECT Telephone - User Guide 10/2010 3

Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Sensitive Electronic Environment (EU/EFTA only) . . . . . . . . . . . . . . . 7

Regulatory Compliance Statements (EU/EFTA only) . . . . . . . . . . . . . . 8

Always dispose of old equipment correctly - keep our environment tidy (EU/EFTA only)9

Regulatory Compliance Statements (USA and Canada only). . . . . . . . . . 9

Frequency Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Environmental Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Functions and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Avaya 3720 DECT Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Chargers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Desktop Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Charging the telephone in Desktop charger . . . . . . . . . . . . . . . . . 19

Rackmount Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Icons and Text in the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Keys and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Off-hook Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

On-hook, and On/Off Key . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Navigation Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Sound Off Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Key Lock and Upper/Lower Case Key . . . . . . . . . . . . . . . . . . . . 24

Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Alphanumeric Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Belt Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Telephone lanyard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Leather Casing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Menu Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

In Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Contents

Contents

4Avaya 3720 DECT Telephone - User Guide 10/2010

Switch the Telephone On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Turn the Audible Signal On/Off . . . . . . . . . . . . . . . . . . . . . . . . 34

Lock/Unlock the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Lock/Unlock the Keypad in Idle mode . . . . . . . . . . . . . . . . . . . . 34

Lock/Unlock the Keypad during a call . . . . . . . . . . . . . . . . . . . . 35

Lock/Unlock the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Answer a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Decline a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

End a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Outgoing Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Dial a Number (Pre-Dial). . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Dial a Number directly (Post-Dial) . . . . . . . . . . . . . . . . . . . . . . 37

Dial a Number from the Call list. . . . . . . . . . . . . . . . . . . . . . . . 37

Dial a Number from the Local Phonebook . . . . . . . . . . . . . . . . . . 37

Dial a Name from the Central Phonebook . . . . . . . . . . . . . . . . . . 38

During A Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Adjust the Volume during a Call . . . . . . . . . . . . . . . . . . . . . . . 38

Open Contacts during the Call . . . . . . . . . . . . . . . . . . . . . . . . 38

Turn the Microphone on/off during a Call . . . . . . . . . . . . . . . . . . 39

Start a New Call during Conversation . . . . . . . . . . . . . . . . . . . . 39

Switch between Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

End a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Transfer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Transfer to new Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Starting a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

DTMF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Loudspeaking Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Call Diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

General Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Check the Voice Mail inbox . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Menu Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Call List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Call Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Avaya 3720 DECT Telephone - User Guide 10/2010 5

Call Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Call Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Add Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Edit Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Delete Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Central Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Sound and Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Time & Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Phone Lock settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Change the Menu Language . . . . . . . . . . . . . . . . . . . . . . . . . 53

Change Owner ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

In Charger Actions when in Call . . . . . . . . . . . . . . . . . . . . . . . 53

In Charger Actions when not in Call . . . . . . . . . . . . . . . . . . . . . 54

System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Device info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Advanced Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Admin menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

System Handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Software Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Operation Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Accessibility and Voice Quality. . . . . . . . . . . . . . . . . . . . . . . . . . 61

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Charge the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Replace the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Attach the Hinge-type Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Contents

6Avaya 3720 DECT Telephone - User Guide 10/2010

Important Safety Information

Avaya 3720/3725 DECT Telephone - User Guide 11/2010 7

Important Safety Information

Read this chapter before using the Avaya 3725 DECT Telephone or Avaya 3720 DECT

Telephone.

For safe and efficient operation of the telephone, observe the guidelines given in this manual

and all necessary safety precautions when using the telephone. Follow the operating

instructions and adhere to all warnings and safety precautions located on the product, the Quick

Reference Guide and this User Manual.

This product shall only be used with the following batteries:

Avaya 3725 DECT Telephone:

No. 700466691: DECT 3725 HANDS. BATTERY PACK

Avaya 3720 DECT Telephone:

No. 700466683: DECT 3720 HANDS. BATTERY PACK

Chargers shall only be connected with power adapters included in the following charger kits:

Basic Charger:

No. 700466253: DECT HS. BASIC CHARGER KIT EU

No. 700466261: DECT HANDSET BASIC CHARGER KIT UK/NAR/AU

Advanced Charger:

No. 700466279: DECT HS. ADV CHARGER KIT EU

No. 700466287: DECT HS. ADV CHARGER KIT UK

No. 700466295: DECT HS. ADV CHARGER KIT NAR

No. 700466303: DECT HS. ADV CHARGER KIT AU

Sensitive Electronic Environment (EU/EFTA only)

Only use this product in countries where the appropriate authorities have given their

authorisation.

The CE symbol on the product certifies its conformity with the technical guidelines concerning

user safety and electromagnetic compatibility valid at the time of approval; in accordance with

European directive No. 1999/05/EC.

The product Avaya 3725 DECT Telephone complies with IP44; the product Avaya 3720 DECT

Telephone complies with IP42 - both according to IEC 529 / EN 60 529.

8Avaya 3720/3725 DECT Telephone - User Guide 11/2010

Any radio-based equipment can potentially cause interference with other equipment and can be

interfered from other equipment. This also applies for DECT equipment. However due to the

very low transmission power level the changes for interference are very small. Research proves

that operational DECT phones normally do not influence electronic equipment. However some

precautions must be taken into account for sensitive electronic equipment, such as sensitive

laboratory equipment. When DECT phones operate in straight nearness of sensitive electronic

equipment, incidental influence can appear. You are advised not to place the DECT phone on or

close (less then 10 cm) to this kind of equipment, even in standby mode.

Regulatory Compliance Statements (EU/EFTA only)

Permission and Conformity

We, Avaya Inc., declare that the product line DECT R4 concurs with the basic requirements and

other relevant provisions of EU Directive 1999/5/EU concerning radio equipment and

telecommunications terminal equipment and the mutual recognition of their conformity.

Intended use

This equipment is intended for connection to radio interfaces (DECT) of Avaya PABX systems.

It is compliant with the essential requirements of the EU-Directive 1999/5/EU (Radio and

Telecommunication Terminal Equipment, R&TTE).

Due to the differences of the individual public networks and network operators this compliance

does not by itself give an unconditional assurance of successful operation at every network

termination point. For the time being we are not aware of any network on which the equipment

will not work due to its design.

In the event of problems, you should contact your equipment supplier or your Avaya service.

The conformity declaration can be accessed at the following Internet address:

http://www.avaya.com/gcm/emea/de/includedcontent/conformity.htm

or search the index using the key term "Conformity".

Important Safety Information

Avaya 3720/3725 DECT Telephone - User Guide 11/2010 9

Always dispose of old equipment correctly - keep our

environment tidy (EU/EFTA only)

Regulatory Compliance Statements (USA and Canada only)

FCC compliance statements

This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential installation. This equipment generates,

uses and can radiate radio frequency energy and, if not installed and used in accordance with

the instructions, may cause harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If this equipment does

cause harmful interference to radio or television reception, which can be determined by turning

the equipment off and on, the user is encouraged to try to correct the interference by one or

more of the following measures:

●Reorient or relocate the receiving antenna.

●Increase the separation between the equipment and receiver.

●Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

●Consult the dealer or an experienced radio/TV technician for help.

Old electrical and electronic equipment marked with this symbol can contain

substances hazardous to human beings and the environment. Never dispose of

these items together with unsorted municipal waste (household waste). In order to

protect the environment, public collection points have been set up to ensure the

correct disposal of old electrical and electronic equipment marked with this symbol.

To reduce the risk of these substances being released into the environment and to

reduce the burden on natural resources, it is also possible to participate in Avaya’s

used equipment return system. This system ensures the correct recycling of old

equipment as well as the re-utilisation of individual components.

Portables without

Bluetooth Portables with Bluetooth

FCC ID:BXZDH4 FCC ID:BXZDH4BL

IC: 3724B-DH4 IC: 3724B-DH4BL

US: 9FVW4NANDH4 US: 9FVW4NANDH4

10 Avaya 3720/3725 DECT Telephone - User Guide 11/2010

Privacy of communications may not be ensured when using this cordless telephone.

Use of non-manufacture approved accessories may violate the FCC RF exposure guidelines

and should be avoided.

Exposure to Radio Frequency Signals

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled

environment. This device complies with FCC SAR limit of 1.6 W/kg. The maximum SAR value

measured when used at the ear, and when worn on the body using belt clip:

This device and its antenna must not be co-located or operating in conjunction with any other

antenna or transmitter.

Information to User

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions:

(1) this device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause

undesired operation.

Modifications

Changes or modifications to the equipment not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment.

Hearing Aid Compatibility

This equipment is hearing aid compatible (HAC).

IC Requirements for Canada

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la Classe B conforme á la norme NMB-003 du Canada.

SAR

values With Bluetooth Without Bluetooth

Head 0.104 W/Kg 0.072 W/Kg

Body worn 0.029 W/Kg 0.036 W/Kg

Important Safety Information

Avaya 3720/3725 DECT Telephone - User Guide 11/2010 11

Frequency Range

The telephone is a radio transmitter and receiver. When it is on, it receives and sends out radio

frequency (RF) energy. The telephone operates on different frequency ranges depending on

market and employs commonly used modulation techniques:

Power Supply

The mains voltage of the adapter should match the local mains voltage, this can be 110 V or

230 V. Check if both voltages do match before installing the charger and adapter.

Safety Precautions

●Do not open the cordless telephone or charger, this could expose you to high voltages.

Have all repairs carried out by authorized service personnel.

●Avoid volume levels that may be harmful to your hearing. Exposure to excessive sound

pressure from a telephone's earpiece or headset may cause permanent hearing loss.

●Do not allow the charger and the battery contacts to come into contact with conductive

objects such as keys, paper clips, rings or bracelets.

●Do not allow the cordless telephone and charger to come into contact with water or

chemicals.

●Only use the plug-in AC adapter and battery type supplied.

●Do not use AC adapters which are visibly damaged (cracked or broken housing) and keep

the ventilation slits on the plug-in AC adapters free.

●Do not use the cordless telephones in vehicles or in hazardous locations.

●This product contains magnetic material. Be aware that small metallic objects may stick for

example to the loudspeaker. This may deteriorate the audio quality and can be harmful.

●Save this manual. It includes important safety information and operating instructions.

Save all instructions for future reference.

EU 1880-1900 MHz

USA 1920-1930 MHz

LA 1910-1930 MHz

BR 1910-1920 MHz

12 Avaya 3720/3725 DECT Telephone - User Guide 11/2010

●Position the electrical cord to the AC power supply where it is least likely to be subjected to

damage or stress.

●Remove the electrical cord from an outlet by pulling gently on the AC adapter, not by

pulling the cord.

●Remove the battery before cleaning the telephone to reduce risk of electric shock.

●Unplug the battery charger from a power source before cleaning the telephone to reduce

risk of electric shock.

●Do not use auxiliary equipment with the telephone which is not exclusively recommended

by the manufacturer, see Accessories on page 18. The use of any auxiliary equipment not

recommended by the manufacturer may result in fire, electric shock, or injury, and will void

the warranty.

●Do not expose the telephone to open flame.

●Do not expose the telephone and the charger to direct sunlight for long periods. Keep the

telephone and charger away from excessive heat and moisture.

●Do not allow heavy objects to fall on the telephone.

●Do not allow children to play with the product packaging material. Product packaging

material is often small and may present a choking hazard.

●Do not allow children to play with the telephone. It is not a toy. Children could hurt

themselves or others. Children could also damage the telephone.

●Do not expose to prolong light.

Usage

Like all other cordless telephones, this cordless telephone uses radio signals which do not

guarantee a connection set-up under all circumstances. Generally, you should therefore not rely

exclusively on cordless telephones when making indispensable calls (for example, medical

emergencies).

Important Safety Information

Avaya 3720/3725 DECT Telephone - User Guide 11/2010 13

Environmental Requirements

Cordless Telephone

●Use the telephone in temperatures between 0 oC to +40 oC (32 oF to 104 oF).

●Avoid exposing the telephone for direct sunlight or close to other heat sources.

●Do not expose the telephone to open flame.

●Keep the telephone away from excessive heat and moisture.

●Avoid sudden temperature changes to prevent condensation in the telephone. It is

recommended to put the telephone into an air tight plastic bag until the temperature is

adjusted, for example, when entering or leaving a cold/heated building on a warm/cold

day.

●Protect your telephone from aggressive liquids and vapors.

●If the telephone has been exposed for water or condense, remove the battery immediately

and let it dry completely before re-inserting the battery.

●Keep the telephone away from strong electromagnetic fields.

●Do not place a cold telephone in a charger.

Battery

●Do not immerse the battery into water. This could short-circuit and damage the battery.

●Do not expose a battery to an open flame. This could cause the battery to explode.

●Do not allow the metal contacts on the battery to touch another metal object. This could

short-circuit and damage the battery.

●Do not leave a battery where it could be subjected to extremely high temperatures, such

as inside a car on a hot day.

●Use the Desktop Charger or the wall mounted Charging Rack for charging. Charge the

battery for at least one hour the first time you use the battery. Note that the wall mounted

charger with a battery pack adapter has to be used if the battery alone is to be charged.

●Do not charge a battery when the ambient room temperature is above 40 ºC or below

+5 ºC (above 104 ºF or below 41 ºF).

●Do not attempt to take a battery apart.

●Do power the telephone off before removing the battery.

14 Avaya 3720/3725 DECT Telephone - User Guide 11/2010

Chemical Resistance

The alpha and numeric characters printed on the exterior of the telephone have been tested

and found resistant to chipping, fading or wearing off when the telephone is treated with

common cleaners and disinfectants or perspiration. The following chemicals have shown no

harmful effect:

●3% Hydrochloric Acid

●M-alcohol (70% Methylated Ethanol)

●60% Chlorhexidin 0.5 mg/ml

Acetone can be damaging to the plastic casing of the telephone and should not be used.

Introduction

Avaya 3720 DECT Telephone - User Guide 11/2010 15

Introduction

This document describes features and settings available for the Avaya 3720 DECT Telephone.

The cordless telephone is designed to be used in office environment and has high quality voice.

Read the Important Safety Information on page 7 before using the telephone.

For software download and parameter set up, read the Installation and Administration Manual,

DECT R4.

Quick Reference Guide

To get a quick overview on the basic functions of your telephone, see Quick Reference

Guide on page 65. Because of its handy format you can place a print-out next to your telephone

as a quick reference.

Functions and Accessories

Functions

●Local phonebook (250 contacts)

●Central phonebook

●Company phonebook

●Vibrator

●Headset connector

●Microphone on/off during call

●Loudspeaking function

●Centralized Management

Note:

Note: Use of the functions Central phonebook and Centralized Management are

system depending.

Accessories

●Basic Charger

●Advanced Charger

●Rackmount Charger

●Leather case

16 Avaya 3720 DECT Telephone - User Guide 11/2010

●Belt Clip

●hinge-type

●Telephone lanyard

●Headset with microphone on boom

●Headset with microphone on cable

Descriptions

Avaya 3720 DECT Telephone - User Guide 11/2010 17

Descriptions

Figure 1: Description of the cordless telephone

1. Headset connector

The headset connector is for connecting a

headset. The connector is protected against

dust by using the headset connector cover.

8. Voice mail access

To listen to a voice mail

2. Left Soft key

Used with GUI 9. Key lock and Upper/Lower case

Combined key lock and Upper/Lower Case

3. Middle Soft key

Used with GUI 10. Space

To add space between text

4. Right Soft key

Used with GUI 11. Sound off

Turn off/on audible signals in idle mode,

silencing the ring signal at incoming call, and

also to turn the microphone on/off during a

call.

13

7

8

12

10

6

9

1

2

3

4

11

5

18 Avaya 3720 DECT Telephone - User Guide 11/2010

Avaya 3720 DECT Telephone

!Important:

Important: The telephone may retain small magnetic objects around the microphone or the

speaker region.

Case

The plastic cover parts are made of durable PC/ABS material.

Antenna

The antenna is integrated inside the telephone.

Loudspeaker

The cordless telephone has a separate loudspeaker for the loudspeaking function. It is placed

on the back side of the cordless telephone.

Microphone

The microphone is placed on the front bottom side of the telephone.

Clip

There are two different belt clip options to the cordless telephone; a hinge-type clip (standard)

or no clip, which makes it possible to use the cordless telephone without any clip on. Use the

clip to attach the telephone to a belt or similar.

Battery

The battery is a rechargeable Li-lon battery, placed under a battery cover. See Replace the

Battery on page 62.

5. On-Hook; On/Off key

Combined button; to end a call, to return to

idle mode, and to switch the telephone on/off

by long press

12. LED

Indicates incoming call and charging

6. Navigation key

Navigation key with Left, Right, Up, Down 13. Display

The full graphic type display is 112 pixels

wide and 115 pixels high. The display is

monochrome black and white, with

backlighting.

7. Off-Hook key

To answer a call and to pre-dial a number,

and to post-dial.

Descriptions

Avaya 3720 DECT Telephone - User Guide 11/2010 19

The battery is fully charged within four hours. See Charge the Battery on page 62.

Chargers

Desktop Charger

Figure 2: Desktop chargers

There are two desktop chargers available, one Basic charger that will only charge the cordless

telephone, and one Advanced Charger with advanced functionality to download new software

and synchronize parameters. The cordless telephone is fully operational while placed in the

charger.

The Basic Charger is delivered with a plug-in power supply and is connected into an ordinary

wall socket. The Advanced Charger is delivered with a power supply adapter. The adapter is

connected with a power cord to the wall socket and the Charger itself is supplied from the

adapter.

See also Installation and Administration Manual, DECT R4.

Note:

Note: Only use the charger within the temperature range of +5 °C – +40 °C (+41 °F –

+104 °F).

!Important:

Important: Only use the provided power supply, see Installation and Administration Manual,

DECT R4.

Charging the telephone in Desktop charger

When the charger is connected to external power supply, normal operation is done as follows:

Advanced Basic

20 Avaya 3720 DECT Telephone - User Guide 11/2010

Telephone charging

1. Place a cordless telephone in the charging slot to start charging.

Telephone disconnection

1. First, tilt the telephone forwards.

2. Then, lift the telephone upwards.

Note:

Note: Do not try to lift the telephone upwards before tilting it forwards.

Rackmount Charger

The Rackmount Charger is used for charging several cordless telephones, to synchronize

parameters, and for software download.

The built in power supply can charge up to six cordless telephones.

See Installation and Administration Manual, DECT R4.

Descriptions

Avaya 3720 DECT Telephone - User Guide 11/2010 21

Icons and Text in the Display

All functions and settings available to the user are shown as icons and text in the display. The

icons and text in the display indicate functions and settings to which you have access. The

display normally shows date and time, the Owner ID and telephone number. The Owner ID can

manually be set by the user.

Figure 3: Example of a display configuration in idle mode

The top row (Status bar) is used for icons which give the user information for signal strength,

missed call, time and battery status. This row is always visible in all screens.

The next row (Header bar) displays the current date, headset connection, phone lock etc.

The next rows (Active area) are used for information such as the name of the system to which

the cordless telephone is connected to. A user identity provided from the system and/or an

Owner ID can also be displayed if configured in the Settings menu. This is also a the area for

pop up text for example, missed calls or to confirm an action.

The bottom row (Soft key bar) is used for Soft keys. The functions for the Soft keys cannot be

changed.

Figure notes:

1. Status bar 4. Scroll bar

2. Header bar 5. Soft key bar

3. Active area

123456

System A

31/12/2010

Menu

1

2

3

5

4

22 Avaya 3720 DECT Telephone - User Guide 11/2010

Icons

Signal strength icon is visible when the cordless telephone is

connected to a system. The bars shown in display depends on

the signal strength.

Full Battery icon is displayed in the upper right corner.

Low battery icon is shown when the battery only has 5% of its

capacity left. The icon is flashing when the battery capacity is

equal to, or lower, than 5%.

Sound off icon is shown when the Sound off key is pressed.

Ring volume silent icon is displayed when the volume is set

to silent.

Microphone off icon indicates a silenced microphone. It is

displayed after a long press on the Sound off key during a call.

Loudspeaking icon is displayed in the soft key bar during a

call. Pressing this icon will activate the loudspeaking mode.

Loudspeaking off icon is displayed after the soft key for

Loudspeaking icon has been pressed. Pressing this icon will

deactivate the loudspeaking mode.

Key lock icon indicates a locked keypad.

Phone lock icons indicates a locked telephone.

Headset icon indicates that a corded headset is connected to

the telephone.

Outgoing call icon is added to all outgoing calls in the call list.

Incoming call icon is added to all answered calls in the call

list.

Descriptions

Avaya 3720 DECT Telephone - User Guide 11/2010 23

Missed call icon is added to all missed calls in the call list.

System connection icon is visible when connecting to a

system.

Menu icons

The Contacts menu contains all names/numbers in the

personal phonebook. It is also possible to access a central

phonebook from this menu.

The Calls menu contains call lists, call time, and call services1.

Call services is configured in the Portable Device Manager

(PDM) or Avaya In-Building Wireless Server (AIWS).

The Settings menu contains personal telephone settings such

as changing the ringer volume, selecting language, etc.

1. System dependent

24 Avaya 3720 DECT Telephone - User Guide 11/2010

Keys and Buttons

Off-hook Key

On-hook, and On/Off Key

Navigation Key

Sound Off Key

Key Lock and Upper/Lower Case Key

This key is used for connecting calls. This key can be

programmed in the PDM/AIWS, it is by default set as Post-dial.

This key is used for disconnecting calls and returning to main

screen. A long press on the key in idle mode will switch the

telephone on/off.

Use this key to step in the menu. are used for stepping left/

right, and up/down in the menu. It is also used to change

time/date figures.

This key is to silence or mute the telephone:

●While in a call a press on the button will mute the

microphone.

●When the telephone is ringing a short press switches off the

ringing tone temporarily.

●In idle mode a long press will silence the telephone..

A press on the key and the Soft key Lock in idle mode will lock

or unlock the keypad.

Descriptions

Avaya 3720 DECT Telephone - User Guide 11/2010 25

Soft Keys

Figure 4: Soft keys

The three Soft keys are located just beneath the display and the functions of each Soft key is

indicated by text in the display just above the keys.

Alphanumeric Keys

Note:

Note: Depending on the selected menu language and input language, other characters

can be available. This means that the character order can differ from the table

above.

ClearMenu

Soft keys

Key Capital letter Small letter

1 . , ? ! - ‘ ” 1 . , ? ! - ‘ ” 1

2 A B C À Â Æ Ç 2 a b c æ à â æ ç 2

3 D E F È É Ê Ë 3 d e f è é ê ë 3

4 G H I Î Ï 4 g h i î ï 4

5J K L 5 j k l 5

6 M N O Ñ Ô Ö Œ 6 m n o ñ ô ö œ 6

7P Q R S 7 p q r s 7

8 T U V Û 8 t u v û 8

9 W X Y Z 9 w x y z 9

0 Space + * 0 Space + * 0

** *

## #

26 Avaya 3720 DECT Telephone - User Guide 11/2010

In idle mode, and number input mode

●A short press on a key enter the digits 0 - 9 and the characters * and #.

●Enter a pause in number input mode by a long press on the #-key. A pause is indicated by

a P in the display.

●A long press on the *- key changes the tone sender on.

Tone sender on is indicated by a T in the display.

In text input mode

●A short press on a key 0 - 9, displays the first available character on that specific key. The

marked character is selected after a timeout, or when another key is pressed.

●To change to upper/lower case, press the *-key before entering the character.

The *-key can also be used to display only the digits.

●To add space in the text, make a short press on key 0.

●The first character entered in a message, or when adding/editing a name in the menu

Contacts, will be an upper level character followed by lower level characters, unless the

*-key is pressed before entering the character. To switch between Abc, ABC, abc, and 123

the *-key is pressed.

●A long press on the key # displays special characters.

●To delete a character, position the prompt right from the character to delete and press Soft

key Clear.

Accessories

Belt Clips

Two belt clip options are available:

●Hinge-type clip

To prevent the telephone from slipping out of for example pocket or belt

●No clip

To be able to use the telephone without a clip

Telephone lanyard

The Telephone lanyard is 800 mm long. The lanyard is attached directly to the telephone.

Descriptions

Avaya 3720 DECT Telephone - User Guide 11/2010 27

Leather Casing

The leather casing is especially designed for the telephone. The casing comes with a swivel

type belt clip and the telephone is fully operational while placed in the casing.

Headset

A headset is recommended if you frequently use the telephone and/or want to have both hands

free. The headset comes in two versions; with microphone integrated in the cable, and with

microphone on a boom.

28 Avaya 3720 DECT Telephone - User Guide 11/2010

Menu Tree

Note:

Note: In order to continuously improve the comprehensibility of menu terms, some of

them in your telephone may differ from those used in the following menu trees.

Calls

Call list > 7891

01:30

7845 20-Oct-08

...

>●Call

●More > Time of call

Edit number

Save number

Send message

Delete

Delete all

●Back

Missed calls > 7682

05:26

7845 23-Sep-08

>●Call

●More > Time of call

Edit number

Save number

Send message

Delete

Delete all

●Back

Menu Tree

Avaya 3720 DECT Telephone - User Guide 11/2010 29

Call time > Total time

03:47:06

Last call

00:00:07

Call services > Divert calls1> Internal

External

No reply

When busy

General purpose 1

Name1

-

General purpose 16

Name1

1. Visible if defined in the Portable Device Manager (PDM) or Avaya In-Building Wireless Server (AIWS).

30 Avaya 3720 DECT Telephone - User Guide 11/2010

Contacts

Call contact > Search

<From contact list>

Add contact > New > Name

Work number

Mobile number

Other number

Ring signal

From call list

Edit contact > Search

<From contact list> >Name

Work number

Mobile number

Other number

Ring signal

Delete contact > Search

<From contact list>

Central Phonebook1

1. System dependent

> Search by name > ●Call

Search by number > ●More > View contact

Add to contacts

Send message

●Back

Last result

Menu Tree

Avaya 3720 DECT Telephone - User Guide 11/2010 31

Settings

Sounds & Alerts > Volume

Ring signals

Vibrating alert

Key sound

Headset > Mic on boom

Mic on cable

Hearing protection

<headset profile>

Display > Contrast

Time & Date Time format

Date format

Locks > Automatic key lock > On

Off

Phone lock > Auto phone lock > On

On in charger

Off

Change PIN code

Answering > Answering key > Hook-off

Any key

Answering behavior > Automatically

Loudspeaking

*Language > Dansk, Nederlands,

English, ...

Owner ID

In charger > Call behavior > No action

32 Avaya 3720 DECT Telephone - User Guide 11/2010

In Call

The In Call menu can be reached during an ongoing call by pressing the middle Soft Key

marked More.

Note:

Note: If configured in the PDM/WSM, it is possible to make an emergency call while the

telephone or keypad is locked. During the ongoing emergency call, it is only

possible to access the Microphone on/off function in the In Call menu.

Loudspeaking

End call

Other actions > No action

Switch off

Redirect

Sound off

System > Change system

Subscribe

Unsubscribe

Rename system

Priority

Device info > Software

Hardware

IPEI

User ID

Contacts1

Microphone on/off

New call1>●Call

●Phonebook

access

●Cancel

Menu Tree

Avaya 3720 DECT Telephone - User Guide 11/2010 33

Switch1

End call1

Transfer1

Transfer to new call1>●Call

●Phonebook

access

●Cancel

Conference1

Call back1

Call waiting1

DTMF1

DECT info2> Link

System

Encryption mode

General purpose 1

Name* -

General purpose 10

Name*

1. Visible if defined in the Portable Device Manager (PDM) or Avaya In-Building Wireless Server (AIWS)

2. Visible if the Admin menu is activated.

34 Avaya 3720 DECT Telephone - User Guide 11/2010

Basic Operation

Switch the Telephone On/Off

The telephone is switched off:

1. Press and hold On-hook key.

The telephone will vibrate when it is on and the display lights up.

The telephone is in idle mode:

1. Press On-hook key long.

A control question will be displayed.

2. Confirm with Soft key Yes.

Note:

Note: The telephone returns to idle mode when pressing the On-hook key while in a

menu.

Turn the Audible Signal On/Off

Note:

Note: If the parameter Disable permanent mute is enabled, the user cannot turn off

the audible signal. See Installation and Administration Manual, DECT R4.

The telephone is in idle mode or rings.

1. Press the #-key long. The status of the telephone changes between ring signal on/off. To

locate the button, see Keys and Buttons on page 24.

The icon indicates a muted telephone.

Lock/Unlock the Keypad

Lock/Unlock the Keypad in Idle mode

To prevent accidentally pressing keys and making a call, the keys can be locked.

Lock keypad

1. Press the * key.

2. Press the Soft key Lock.

Basic Operation

Avaya 3720 DECT Telephone - User Guide 11/2010 35

Unlock keypad

1. Press the * key.

2. Press Soft key Yes.

Note:

Note: It is possible to make an emergency call and to answer/close an incoming call

while the keypad is locked.

Lock/Unlock the Keypad during a call

To prevent accidentally pressing keys, the keys can be locked during a call. This can be useful

when a headset is used and the handset is attached to a pocket or belt.

Lock Keypad

1. Longpress the * key.

2. Press the Soft key Lock.

Unlock Keypad

1. Press the * key.

2. Press the Soft key Yes.

Lock/Unlock the Telephone

The telephone can be protected for unauthorized use. If this function is activated it locks

automatically a short time after the last keystroke or when placed in the charger. A PIN code is

required for unlocking the telephone. For more information see Phone Lock settings on

page 51.

Unlocking the telephone

The phone shows the text Turn off phone lock?

1. Press Soft key Yes.

2. Enter PIN code

3. Press Soft key OK.

36 Avaya 3720 DECT Telephone - User Guide 11/2010

Calling

Incoming Call

The flashing LED, accompanied by a ring signal and/or a vibrating telephone, give you notice of

a call. Ring signal and vibrator can be disabled. The handset will ring in the connected headset

even if the handset is set to silent or the ringer volume level is set to silent. The calling party’s

telephone number and/or name is shown. The name will be shown if the calling party’s

telephone number is stored in the local phonebook. Press the Off-hook key to answer the call.

When a headset is connected to the telephone, the answering button on the headset can be

used to answer the call.

Other answering behaviors can also be set in the Settings menu. The answering behaviors are

Automatically, and Loudspeaking, see Answering on page 52.

Answer a Call

Your telephone rings.

1. Press Off-hook key to answer the call, or press the Soft key to answer the call in

loudspeaking mode.

Decline a Call

Your telephone rings.

1. Press On-hook key to decline the call.

Note:

Note: A priority call cannot be declined.

End a Call

1. Press On-hook key to end the call.

The duration of the call is shown in the display.

Note:

Note: The total time of the call can also be retrieved from the menu Calls > Call time.

Calling

Avaya 3720 DECT Telephone - User Guide 11/2010 37

Outgoing Call

Dial a Number (Pre-Dial)

1. Enter the number.

2. If needed, you can press the Soft key Clear to erase the last entered digit. By using the

navigation key it is possible to step and add/delete a digit in the middle of a number.

3. Press Off-hook key to get the line. The number is shown on the display while dialling.

Note:

Note: It is possible to turn on/off the tone sender (DTMF) in a post-dialled number by

making a long press on the * key.

Dial a Number directly (Post-Dial)

1. Press Off-hook key to get the line.

2. Enter the number. Each entered digit is dialled immediately. However, in this case you will

not be able to correct an input error.

Note:

Note: The number will not be added to the call list when pre-dial is used.

Dial a Number from the Call list

1. Enter the menu by pressing the Menu Soft key.

2. Select Calls icon.

3. Select Call list.

4. Select a number.

The number can be edited before the call is started.

1. Press Soft key More

2. Select Edit number.

5. Press Off-hook key.

Dial a Number from the Local Phonebook

1. Open the menu by pressing the Soft key Menu.

2. Select Contacts.

3. Select Call contact.

38 Avaya 3720 DECT Telephone - User Guide 11/2010

4. Select contact from list, or search name by entering characters.

The best matching entry will be automatically selected.

5. Press Soft key Call or the Off-hook key to make the call.

Dial a Name from the Central Phonebook

1. Open the menu by pressing the Soft key Menu.

2. Select Contacts.

3. Select Central phonebook.

4. Select Search by name.

5. Enter the first name and/or last name, the whole name does not have to be entered.

6. Press Soft key Search.

7. Press the Soft key Call or Off-hook key to make the call.

During A Call

Note:

Note: Some of these functions are system dependent and are not shown in the menu.

They are set up by your system administrator in the PDM or AIWS, see

Installation and Administration Manual, DECT R4.

If applicable additional functions could be programmed by your system

administrator.

If configured in the PDM/AIWS, it is possible to call an emergency number while the telephone

is locked. During the ongoing emergency call, you can only turn the microphone on or off by

pressing the soft key More. In addition, the right soft key is also disabled, unless it is not

configured as the Loudspeaker soft key.

Adjust the Volume during a Call

1. Use the navigation key, to adjust the volume.The telephone will now store and keep the

new volume level.

Open Contacts during the Call

1. Press the Soft key More.

2. Select Contacts.

3. Press Soft key Select.

See Contacts on page 46.

Calling

Avaya 3720 DECT Telephone - User Guide 11/2010 39

Turn the Microphone on/off during a Call

1. Press Soft key More.

2. Select Microphone off.

3. Press Soft key Select.

The indicate a silenced microphone. This means that the other part in an ongoing call

cannot hear you.

Turn the microphone back on:

1. Press Soft key More.

2. Select Microphone on.

3. Press Soft key Select.

Note:

Note: It also possible to turn the microphone off/on by a long press on the #-key.

Start a New Call during Conversation

1. Press Off-hook key.

The first caller is put on hold.

2. Dial the number.

Note:

Note: You can also start a new call using the Soft key More > New Call. Dial the

number and press the Soft key Call.

Note:

Note: To use the handset contacts to start a new call, select More > Contacts (See

Contacts on page 46). If you start a new call by using the Off-hook key or the

Soft key More > New Call, you cannot select a contact afterward.

Switch between Calls

A new call is started during conversation, the first call is on hold.

1. Press Soft key R.

This will switch between the calls.

Note:

Note: You can also switch between the call via Soft key More > Switch.

40 Avaya 3720 DECT Telephone - User Guide 11/2010

End a Call

A new call is started during conversation, the first call is on hold.

1. Press the On-Hook key.

This will end the current call. The held call rings again as the priority call.

Note:

Note: You can also end the call via the Soft key More > End Call (if configured).

It is also possible to end a call by putting the telephone in a charger according to

the In Charger > Call behavior > End call setting. Note that all ongoing calls will

be disconnected. See Installation and Administration Manual, DECT R4.

Transfer a Call

A new call is started during conversation, the first call is on hold.

1. Press Soft key More.

2. Select Transfer.

3. Press Soft key Select.

This will connect the first caller with the person you want to transfer the call to.

Transfer to new Call

1. Press Soft key More during the call.

2. Select Transfer to new call.

3. Press Soft key Select.

4. Dial the number to the person you want to transfer the call to.

5. Press Off-hook key to transfer the call.

Starting a Conference Call

A new call is started during conversation, the first call is on hold.

1. Press Soft key More

2. Select Conference call.

3. Press Soft key Select.

The person initiating the conference call is the conference leader, and the other are participant

members of the conference call.

Calling

Avaya 3720 DECT Telephone - User Guide 11/2010 41

Call Back

To enable call back when a call is made to a busy telephone, and to be altered when the

telephone is free.

1. Press Soft key More.

2. Select Call back.

3. Press Soft key Select.

4. Press On-hook key.

5. Wait until the telephone alerts.

6. When the telephone alerts, press Off-hook key.

The call will automatically be started.

Call Waiting

During a call. A second call appears and the a short tone could be heard.

1. Press the Soft key More.

2. Select Call waiting.

3. Press Soft key Select.

Your are connected with the new caller. The other part is put on hold.

When the line is free it will automatically call the hold part again. This is system dependent.

Note:

Note: You can also accept the second call by pressing the Off-Hook key.

DTMF

During a call.

1. Press the Soft key More

2. Select DTMF.

3. Press Select.

This will enable the use of Dual Tone Multi Frequency (DTMF) signals.

Loudspeaking Function

During a call the loudspeaking function can be activated.

1. Press the left Soft key.

Alternatively, the handset can be put into the charger if In Charger > Call behavior >

Loudspeaking is set. See Installation and Administration Manual, DECT R4.

42 Avaya 3720 DECT Telephone - User Guide 11/2010

To turn loudspeaking function off again:

1. Press left Soft key again.

Alternatively, the handset can be removed from the charger if In Charger > Call behavior

> Loudspeaking is set. See Installation and Administration Manual, DECT R4.

Call Diversion

All calls; internal calls, external calls, calls when busy, or calls at no answer can be diverted to

another telephone number. The diversion is made via the menu Calls > Call services > Divert

calls. See Divert Internal/External Calls on page 45.

General Purpose

Besides the default Call services functions, it is possible to define 10 extra system specific

codes. This is programmed in the PDM or AIWS. See also Call Services on page 45.

Voice Mail

Check the Voice Mail inbox

This function is programmed in the PDM or AIWS where a telephone number is connected to

the voice mail, see Installation and Administration Manual, DECT R4. It is then possible to dial

the Voice Mail to check if there is a message.

Your telephone is in Idle mode.

1. Press long on digit key 1.

Your voice mail will be called. If the extension number is not available a pop-up Voice mail

number not defined is displayed.

2. Follow the given instruction in the Voice Mail.

Menu Operation

Avaya 3720 DECT Telephone - User Guide 11/2010 43

Menu Operation

Figure 5: The main menu

Calls

1. Enter the menu by pressing the Menu Soft key.

2. Select Calls icon.

3. Press Soft key Select.

Call List

The 25 last received, dialled or missed calls are stored in a call list.

1. Select Call list

2. Step with the to scroll in the list.

If a number occurs more than once, the last time stamp, together with the total number of

occurrences, is shown.

Call a Number from Call list

1. Select number from Call list.

2. Press Soft key Call.

Edit Number from Call list before starting a call

1. Select number from Call list.

Figure notes:

1. Contacts 3. Settings

2. Calls

Contacts

Menu

12:00

Back

1

23

44 Avaya 3720 DECT Telephone - User Guide 11/2010

2. Press Soft key More.

3. Select Edit.

4. Change the number and press Call.

View the Time of a Call

1. Select number from Call list.

2. Press Soft key More.

3. Select Time of call. The time and date is displayed.

Save Number

1. Select number from Call list.

2. Press Soft key More.

3. Select Save number.

4. Select between; Work number, Mobile number, and Other number.

5. Press Soft key Add.

6. Enter name and press OK to save the setting.

Delete Number from the Call list

1. Select number from Call list.

2. Press Soft key More.

3. Select Delete.

4. Select Yes to delete the entry from the list.

Delete all entries from the Call list

1. Select number from Call list.

2. Press Soft key More.

3. Select Delete all.

4. Select Yes to delete all the entries from the list.

Note:

Note: All entries in the call list will be deleted when the battery is removed.

Menu Operation

Avaya 3720 DECT Telephone - User Guide 11/2010 45

Missed calls

Note:

Note: A call is defined by your telephone as missed if it is not accepted within a time

period specified in PDM or AIWS. Accepting the call later an entry in the missed

call list is set, though.

1. Select Missed calls

2. Step with the and to scroll in the list.

3. Press Soft key Call to call back.

As in Call list there is a Soft key More where it is possible to view the time/date of the call, edit

the received number, add to contacts, delete received numbers. See Call List on page 43 for

information about the same functionality in Soft key More.

Call Time

The total time of the previous call and last call is displayed.

1. Select Call time.

2. Press Soft key Back to return to the Calls menu, or Hook on key to return to the idle view.

Call Services

Note:

Note: These functions are system dependent. The parameters are set up in the PDM or

AIWS. See Installation and Administration Manual, DECT R4.

Divert Calls

The user can divert calls to another extension.

1. Select Divert calls.

Divert Internal/External Calls

1. Select Internal/External.

2. Select Activate.

3. Enter number to divert to.

4. Press Soft key OK

To stop diversion select Deactivate and press the Soft key OK.

46 Avaya 3720 DECT Telephone - User Guide 11/2010

Start a Priority Call

An incoming priority call is signalled with a specific tone and the displayed text Priority call.

The call cannot be muted or declined.

1. Select Call services in the menu Calls.

2. Select Priority Call.

3. Enter number.

General Purpose

Besides the default Call services functions, it is possible to define 10 extra system specific

codes in PDM or AIWS.

Contacts

The telephone has a personal phonebook with 250 entries, where names and numbers freely

can be added, deleted, and edited by the user. The phonebook lists all names in alphabetical

order, where three numbers can be added for each contact; work number, mobile number, and

other number.

It is also possible to access a central phonebook, see Contacts on page 30. The user then

sends a request to a messaging server with the first characters entered, and the messaging

server will return a list of names and numbers that matches the search.

A company phonebook can be downloaded via the PDM or AIWS. Contacts from the Company

phonebook appears in the contact list menu with a lock symbol next to the name/number, which

means that it is not editable. The contact will only include work number.

1. Enter the menu by pressing the Menu Soft key.

2. Select Contacts icon.

3. Press Soft key Select.

Call Contact

1. Select Call contact.

2. Select contact from the list, or enter name in the search field.

3. Press Soft key Call.

It is also possible to edit the contact by selecting View > More.

Add Contact

1. Select Add contact.

Menu Operation

Avaya 3720 DECT Telephone - User Guide 11/2010 47

Add New Contact

1. Select New.

2. Select Add, and enter the name of the contact.

3. Press Soft key OK.

4. Select Work Number/Mobile number/Other number.

5. Press Soft key Add.

6. Enter telephone numbers.

7. Press Soft key OK.

8. Press Soft key Save and then Back.

Different ring signals can be set to distinguish this contact from another contact.

Add from Call List

1. Select From call list.

2. Select number.

3. Press Soft key Add.

4. Select number type.

5. Press Soft key Select.

6. Press Soft key Add, and enter name for the contact.

7. Press Soft key OK.

8. Press Soft key Save.

Edit Contact

1. Select Edit contact.

2. Select contact, and press Edit twice.

3. Enter new name/number, and press OK.

4. Press Soft key Save.

Delete Contact

1. Select Delete contact.

2. Select contact, and press Delete.

3. Press Soft key Yes to confirm.

48 Avaya 3720 DECT Telephone - User Guide 11/2010

Central Phonebook

In the Central phonebook it is possible to search by name or number. The last search result can

be displayed.

When the search result is ready it is possible to view contact information and to add the number

to new contact by selecting the Soft key More. You can also call the number by selecting the

Soft key Call.

1. Select Central phonebook.

Search by Name

1. Select Search by name.

2. Enter First name and/or Last name.

3. Select Search.

The search result will be displayed.

Search by Number

1. Select Search by number.

2. Enter telephone number.

3. Select Search.

The search result is displayed.

View Last Search Result

1. Select Last result.

Only the last result will be displayed.

Settings

1. Enter the menu by pressing the Menu Soft key.

2. Select Settings icon.

3. Press Soft key Select.

Sound and Alert

Adjust the Ringer Volume

1. Select Sound & Alerts.

2. Select Volume.

3. Step with to increase or decrease the volume.

Menu Operation

Avaya 3720 DECT Telephone - User Guide 11/2010 49

4. Press Soft key OK to save the setting.

Note:

Note: When the volume is set to silent, the icon is shown in the display. If the

parameter Disable permanent mute is enabled, it is not possible to set the ring

volume to silent. See Installation and Administration Manual, DECT R4.

Set different Ring Signals for Internal Call, External Call and Priority call

Different signals for internal calls, external calls and priority call can be set. The cordless

telephone has 14 different ring signals.

1. Select Sound & Alerts.

2. Select Ring signals.

3. Select Internal call, External call or Priority call.

4. Select sound. By pressing Play, it is possible to listen to the different sounds.

5. Press Soft key Back.

Turn the Vibrator on/off

1. Select Sound & Alerts.

2. Select Vibrating alert.

3. Choose between On, On if silent (that is, the vibrator is on when the telephone is muted),

or Off.

4. Press the Soft key Back.

Set the Key Sound

This means that every time a key is pressed, the telephone gives a small sound. You can

choose between Silent, Click, or Tone.

1. Select Sound & Alerts.

2. Select Key sound.

3. Select between Silent, Click, or Tone.

4. Press Soft key Back.

It is possible to listen to the key sound by pressing the Soft key Play.

Headset

1. Select Headset.

2. Select headset. Choose between Mic on boom, Mic on cable, Hearing protection, or

Customized headset profile.

50 Avaya 3720 DECT Telephone - User Guide 11/2010

Note:

Note: Customized headset profile is only visible if the headset profile has been

configured in the PDM or AIWS.

3. Press Soft key Select.

Display

Contrast

1. Select Display.

2. Select Contrast. Step with to adjust the contrast.

3. Press Soft key OK to save the setting.

Time & Date

Time and date is set in your PBX. Changes appear in the telephone after a maximum of 24

hours after the change or by turning the telephone off and on again.

Set Time Format

1. Select Time & Date and press Select.

2. Select Time format. The actual time format is marked.

Selectable time format:

●11:00pm

●23:00

3. Press Select to save the setting.

Set Date Format

1. Select Time & Date and press Select.

2. Select Date format, press Select. Selectable date format:

●DD/MM/YYYY, e.g. 17/09/2008 (also called Europe)

●MM/DD/YYYY, e.g. 9/17/2008 (also called US)

●YYYY-MM-DD, e.g. 2008-09-17 (ISO 8601)

●MMM DD YYYY, e.g. Sept 17 2008

●DD MMM YY, e.g. 17 Sept 08

●DD.MM.YYYY, e.g. 17.09.2008

●DD-MM-YYYY, e.g. 17-09-2008

3. Press Soft key Select to save the setting.

Menu Operation

Avaya 3720 DECT Telephone - User Guide 11/2010 51

Set Local Time and Date Format

1. Select Time & Date and press Select.

2. Select Set time & date. The actual time will be displayed. Selectable time and date format:

●12:00 (AM/PM)

●2008 Jan 1

3. Change the time/date by pressing the navigation key . To move to the next level press

.

4. Press Soft key OK to save the setting.

Phone Lock settings

Activate the Automatic Key Lock

To prevent accidentally pressing keys and making a call, the keys can be locked automatically.

If this function is activated it locks automatically a short time after the last keystroke.

1. Select Locks.

2. Select Automatic key lock.

3. Select On for activation of automatic key lock.

Activate the Phone Lock

The telephone can be protected for unauthorized use. If this function is set to On it locks

automatically a short time after the last keystroke and a PIN code has to be entered at power

on. When it is set to On in charger it locks when switched off or placed in a charger. The default

phone lock code (0000) can be changed to any 4 -8 digit personalized code.

Note:

Note: If the PIN code is forgotten it can be removed by your administrator.

1. Select Locks.

2. Select Phone lock.

3. Select Auto phone lock.

4. Select On, or On in charger.

5. Enter PIN code

6. Press Soft key OK.

Deactivate the Phone Lock

1. Select Locks.

2. Select Phone lock.

3. Select Auto phone lock.

52 Avaya 3720 DECT Telephone - User Guide 11/2010

4. Select Off.

5. Enter PIN code

6. Press Soft key OK.

Change PIN Code

1. Select Locks.

2. Select Phone lock.

3. Select Change PIN code.

4. Enter the old PIN code.

5. Press Soft key OK.

6. Enter the new PIN code.

7. Scroll down with to Confirm PIN code.

8. Enter the new PIN code again.

9. Press Save.

Answering

The default setting for the telephone is to use the Off-hook key when answering a call. The

answering behavior can be configured to answer the call automatically, i.e. without pressing a

key, or/and in loudspeaking mode. It is also possible to set the answering behavior to any key or

hook-off.

Note:

Note: The automatically answer mode is only relevant when a headset is connected.

1. Select Answering.

Answering Key

The answering key is by default set to Hook-off. It can also be set to Any key.

1. Select Answering key.

2. Mark Any key or Hook-off.

3. Press Soft key Back to save the setting.

Answering behavior

1. Select Answering behavior.

2. Select Automatically / Loudspeaking.

3. Press Soft key Change to change the setting. The check box will be marked.

To remove the setting, press Change again.

Menu Operation

Avaya 3720 DECT Telephone - User Guide 11/2010 53

4. Press Soft key Back to save the setting.

Change the Menu Language

You can choose between Deutsch (German), English, Español (Spanish), and Français

(French). You can import one additional user-defined language by using WinPDM or DM. See

Installation and Administration Manual, DECT R4.

Note:

Note: In every language the menu item *language is shown with a prefixed Asterisk "*".

This might help you to change the language of a telephone set to a language you

do not understand.

1. Select Language.

2. Select language.

3. Press Soft key Select to save the setting.

Change Owner ID

The Owner ID is set to identify the telephone and it’s shown in the idle display.

1. Select Owner ID.

2. Enter identity.

3. Press Save to save the setting.

In Charger Actions when in Call

It is possible to end a call, or turn on the loudspeaker by putting the telephone in a charger

during a call.

1. Select In charger.

2. Select Call behavior.

3. Select one of the following:

●No action - No action is performed when the telephone is placed in charger duringa a

call.

●Loudspeaking - The loudspeaker is turned on when the telephone is placed in

charger during a call. The loudspeaker is turned off when the telephone is removed

from the charger.

●End call - The ongoing call is disconnected when the telephone is placed in charger.

54 Avaya 3720 DECT Telephone - User Guide 11/2010

In Charger Actions when not in Call

Redirect Calls when placed in Charger

Calls can be redirected to another extension when the cordless telephone is placed in a

charger. Then it will not ring when receiving a call. The function is automatically cancelled when

the telephone is removed from the charger.

Note:

Note: The function and the extension must be programmed in the PBX to be able to

redirect calls.

1. Select In charger.

2. Select Other actions.

3. Select Redirect.

Switch off While Charging

When the cordless telephone is placed in the charger it can be switched off while it is charging.

When it is removed from the charger it will switch on again.

1. Select In charger.

2. Select Other actions.

3. Select Switch off.

Mute Telephone while Charging

When the telephone is placed in the charger it can be muted while it is charging. When it is

removed from the charger, the sound is switched on again.

1. Select In charger.

2. Select Other actions.

3. Select Sound off.

Note:

Note: If the parameter Disable permanent mute is enabled, the telephone will not be

muted when placed in charger. See Installation and Administration Manual,

DECT R4.

Deactivate the Charging Mode

1. Select In charger.

2. Select Other actions.

3. Select No action.

4. Press Select to save the setting.

Menu Operation

Avaya 3720 DECT Telephone - User Guide 11/2010 55

System

Only available systems are displayed. It is possible to switch between the systems if they are

configured in the Portable Device Manager (PDM) or Avaya In-Building Wireless Server

(AIWS), see Installation and Administration Manual, DECT R4.

Change System

1. Select System.

2. Select Change System.

3. Select Automatic or a specific system. If the telephone is set to Automatic it selects a

system according to the priority list, see Priority on page 56.

Note:

Note: Automatic does not work if your system list comprises IP-DECT and Integral

DECT systems.

Subscribe System

The cordless telephone can subscribe up to eight different systems. To subscribe a new system

the “Park:” (Portable Access Right Key) and “Ac:” (Authentication code) related to the system

you are going to log on to are needed. Contact your system administrator for more information.

The IPEI code is a unique code which has been assigned to the cordless telephone, see also

Admin menu on page 57.

1. Select Subscribe.

The IPEI of your telephone is displayed.

2. Press Soft key Next.

3. Enter System name.

4. Press Soft key Next.

5. Select your system.

6. Press Soft key Next.

7. Enter PARK code.

Note:

Note: Do not enter a #-key after the code.

8. Enter AC code. Press Next.

An information text "Protection on?" is displayed.

Note:

Note: The AC code’s length must be between 4 to 8 digits.

9. Select Yes/No, if the new system is to be protected. It is not possible to delete a protected

subscription.

56 Avaya 3720 DECT Telephone - User Guide 11/2010

10. Press Soft key OK. A searching mode starts.

Unsubscribe System

1. Select Unsubscribe to delete a System subscription.

2. Select Delete.

Note:

Note: It is not possible to delete a protected subscription.

Rename System

It is possible to change the name of the system in the telephone.

1. Select Rename System.

2. Select system to rename.

3. Enter new name.

4. Select Save.

Priority

The default order of priority is the order of entered subscriptions. This means that the first

subscribed system has the highest priority. This list can be edited by the user. It is possible to

set the systems in priority by moving them up or down in the list.

Note:

Note: This is used in combination with system set to be Automatic, see Change

System on page 55.

1. Select Priority.

2. Change the priority if needed by selecting Up or Down. The priority will be saved when

Back is selected.

Device info

This is where software and hardware information of the cordless telephone is found.

1. Select Device info.

2. Depending on the info your are looking for select Software, Hardware, IPEI/IPDI, or

USER ID.

Advanced Functions

Avaya 3720 DECT Telephone - User Guide 11/2010 57

Advanced Functions

Admin menu

The telephone has a hidden menu for system administrators. See also Installation and

Administration Manual, DECT R4.

The Admin menu contains:

●Software and hardware information, IPEI/IPDI and user ID

●DECT information

●Centralized Management showing online information

●Fault logging

●Factory reset option

●System menu with ability to alter protection

For activating the admin menu see Installation and Administration Manual, DECT R4.

For quick access to device information short codes are available in the idle menu.

Information Code

Software version *#34#

Hardware version *#34#

IPEI *#06#

IPDI *#06#

58 Avaya 3720 DECT Telephone - User Guide 11/2010

System Handling

Software Upgrade

Software and parameters in the cordless telephone 3720 can be upgraded by using the

Portable Device Manager (PDM) or the Avaya In-Building Wireless Server (AIWS). See

Installation and Administration Manual, DECT R4.

To view the telephone’s software version, enter *#34# in idle mode.

Troubleshooting

Avaya 3720 DECT Telephone - User Guide 11/2010 59

Troubleshooting

This section contains information on how to solve common operational problems, and warnings

you may receive.

Go through the following lists if you encounter any problems. If this checklist does not solve the

problem, contact your system administrator.

If others have similar problems, there may be a system error.

Operational problems

Error or warning messages

Fault Probable cause Action or comment

No display The battery level is low or the

telephone is defective. Charge the battery or contact

system administrator.

No ringing The ringer off icon is on or ringer

volume set to silent or the

telephone is defective.

Long press on the Sound off

key, or increase volume, or

contact system administrator.

No change in time &

date setting PBX dependent. Changes in the telephone

appear after a maximum of 24

hours after a change in the

system or by tuning the

telephone off and on again.

Ring volume cannot be

set to level 0

Or,

Not possible to mute

the telephone by long

pressing the Sound off

key or Mute button.

If the handset parameter Disable

permanent mute is enabled by

WinPDM or AIWS device

manager, it is not possible to turn

off the sound.

This is a handset Administrator

setting. See Installation and

Administration Manual, DECT

R4.

Display shows Probable cause Action or comment

No access The network is in range, but no

access rights. Switch telephone off and then

switch it on again or contact

system administrator.

60 Avaya 3720 DECT Telephone - User Guide 11/2010

No System. The

telephone beeps once

a minute (during max

30 minutes) with a low

tone followed by a high

tone (if enabled, the

vibrator also follows

the beeps).

The telephone is out of coverage

or telephone is defective. Stop the beep with the Silent

off key and go into range.

Note: When re-entering the

coverage area it can take a

couple of minutes before the

telephone automatically has

registered into the system.

or

contact system administrator.

SERVICE NEEDED

Parameters corrupt

The telephone is defective. Select the reset option on the

middle soft key if available.

Upgrade the telephone’s

software to version 3.0.0 or

greater. If the problem persists,

the telephone needs repair.

Note:

Display message only shown in

English.

Enter PIN code The telephone lock is activated. Enter the required PIN code. If

PIN code lost enter new via

PDM/AIWS or do a factory

reset via PDM/AIWS.

Battery low, charge

now The battery level is low. Charge or replace the battery.

Phonebook is not

available at the

moment.

The phonebook does not respond,

not available at the moment. Try again later or if fault

persists do a factory reset via

admin menu or PDM/AIWS.

Voice mail number not

defined There is no Voice mail number

defined in the telephone. Define a Voice mail number via

PDM/AIWS.

Operation Notice

Avaya 3720 DECT Telephone - User Guide 11/2010 61

Operation Notice

Accessibility and Voice Quality

The base network is not always available. If you do not get in contact with your system, contact

your system administrator. For best voice quality, avoid positioning near computer, radio or

similar equipment.

Operating Area

You can only use your cordless telephone in the area that is covered by your system. Outside

this area you will loose contact with the system. The signal strength icon will be low and

Searching will be displayed.

Out of Range

When you leave the system's coverage area a short beep will sound and the text Searching

will appear in the display.

The out of range beep will be repeated every minute for 30 minutes. It is possible to turn the

sound off by pressing the Sound off key (#-key).

Note:

Note: If the parameter Disable permanent mute is enabled, it is not possible to turn

the sound off. See Installation and Administration Manual, DECT R4.

When re-entering the coverage area it can take a couple of minutes before the telephone

automatically has registered into the system.

62 Avaya 3720 DECT Telephone - User Guide 11/2010

Maintenance

Charge the Battery

Place the telephone in the desktop charger or in the rack charger. The battery is being charged

when the LED on the telephone is steady orange. When the battery is fully charged the LED will

be green.

An animated battery icon is also shown in the display indicating charging by starting with

its current charge and ending with the full charge. A filled Battery icon indicates a fully

charged battery.

Note:

Note: Only use the prescribed chargers for charging.

Replace the Battery

If the standby time for the cordless telephone becomes too low, the battery should be replaced

by a new one. Please contact your system administrator or your supplier, for information about

new batteries. Replace the battery as described in the illustration below. The battery is

connected to the cordless telephone in such a way that no miss-contact is possible.

Note:

Note: The battery cable should be placed in such a way that it cannot be trapped while

closing the battery lid, see illustration below.

Figure 6: Battery replacement

!Important:

Important: Do not disconnect the battery unless it needs to be replaced.

1, 4 2 3

Maintenance

Avaya 3720 DECT Telephone - User Guide 11/2010 63

Attach the Hinge-type Clip

Attach the hinge clip as described in the illustration below.

Figure 7: Click-on the clip

64 Avaya 3720 DECT Telephone - User Guide 11/2010

Avaya 3720 DECT

Telephone

Quick Reference Guide

Avaya 3720 DECT Telephone - Quick Reference Guide

Display Icons

Signal strength

Battery status

Microphone off

Loudspeaker on

Loudspeaker off

Sound off

Ring volume set to silent

Headset connected

Missed call

Incomming call

Outgoing call

System connection

Key lock

Phone lock

D

isplay

Soft keys

Off-hook key

Navigation key

Key lock and

Upper/lower

Shows time and

icons

Shows date and

icons

Sound off button

Shows the soft key

function

Microphone

On/Off and

On-hook key

Space

Headset connector

Voice mail Alphanumeric keys

LED

Avaya 3720 DECT Telephone - Quick Reference Guide

The cordless telephone is designed to be used in office

environment. It is intended for telephony and has high

quality voice.

* System dependent

Note: Your unit may have more functions than described

here; see User Guide, Avaya 3720 DECT Telephone.

Switch the telephone on/off

Press and hold the On-hook key .

Make a call

Dialling can be made in the following ways:

• Dial the number and press the Off-hook key .

• Press the Off-hook key and enter the number.

• Dial a number from the Local phonebook. Enter the

Contacts menu. Select Call contact, select the name

from the list and press Call or the Off-hook key .

• Dial a number from the Central phonebook. Enter the

Contacts menu. Select Central phonebook > Search by

Product presentation

Functions 3720

Local phonebook (250 contacts) X

Central phonebook X*

Company phonebook X

Vibrator X

Headset connector X

Microphone on/off during call X

Loudspeaking function X

Voice mail access X*

Centralized Management X*

Basic functions

Avaya 3720 DECT Telephone - Quick Reference Guide

name/number/last result and press Search. Press Off-

hook key .

Answer/End a call

When the ring signal sounds, press the Off-hook key

to answer.

To end the call, press the On-hook key . The total call

time is shown in the display.

Turn loudspeaking function on/off

During a call, press the left Soft key to turn the loudspeaking

function on/off.

Turn audio signals on/off

In stand-by mode a long press on the Sound off key

changes between audio signals on/off. The Sound

off icon indicates a completely silenced telephone.

• A short press on the Sound off key before

answering a call, silences the ring signal.

Lock/Unlock the keypad manually

Press the *-key to lock/unlock and then Soft key Lock/

Yes. The Locked keypad icon indicates a locked

keypad.

Change the volume during a call

Use the Navigation key to adjust the volume.

Charge the battery

Charging is done in a desktop charger or in a charging rack.

Charging is indicated by orange LED. When the battery is

fully charged the LED is green and a fully charged Battery

icon is displayed.

Avaya 3720 DECT Telephone - Quick Reference Guide

While in a desktop charger the telephone is fully

operational.

The telephone does not vibrate in charger.

Note: Charging below 5°C will harm the battery and shorten

the lifetime.

Check voice mail

The telephone number connected to the Voice Mail function

is programmed in the PDM/AIWS. It is then possible to dial

the Voice Mail to check if there are any messages.

To check if there is a message press a long press on digit

key 1. Follow the given instruction in the Voice Mail.

.

For descriptions of all functions; see User Guide, Avaya

3720 DECT Telephone.

Menu

Figure notes:

1. Contacts 3. Settings

2. Calls

Contacts

Menu

12:00

Back

1

23

Avaya 3720 DECT Telephone - Quick Reference Guide

Navigate the menu

Use the Navigation key to move around in the menu

structure.

The three Soft keys below the display are used for choices

in the menu. The function of each Soft key is explained by

text in the soft key field in the display.

The menus are; Calls, Contacts, and Settings.

Use the local phonebook

To find and call a name: Enter Contacts , step to Call

contact and press Select. Enter the first letter in the name

or the whole name (will be displayed in Search field while

entering text), or step in the contact list. Select the name

and press Call.

To edit the contact: Select Edit contact, select the name

and press Edit. Make your changes and press OK and

then press Save.

To add a contact: select Add contact, select New or From

call list. Press Add, enter the name and press OK. Select

Number, enter the number, press OK and press Save.

To delete a contact: select Delete contact, select the name,

press Delete and then press Yes.

Use the central phonebook

Enter Contacts , and select Central phonebook.

Select Search by name, Search by number, or Last

result. Enter the first letter(s) in the first name, and/or the

first letter(s) in the family name. Press Search. The Central

phonebook will be searched and a list of matching names

will be displayed. You can step to the next entry in

alphabetic order by pressing the Navigation key. Press

More to add contact, or press Call or the Off-hook key

to make the call.

Avaya 3720 DECT Telephone - Quick Reference Guide

Use the company phonebook

The company phonebook has to be imported via the PDM/

AIWS before it will be visable in the handset. See User

Guide, Avaya 3720 DECT Telephone.

Enter Call list. A contact from the company phonebook is

marked with the symbol. Select name/number and

press Call, only work number is available for the contact

and it is not editable.

Turn the automatic keypad lock on/off

Enter Settings , and step to Locks. Select

Automatic key lock off/on, select On/Off, and press

Back. A locked keypad is indicated by the Key lock

icon.

To unlock, press the *-key, and then Soft key Yes.

The following accessories for the Avaya 3720 DECT

Telephone are available:

Also available:

• Telephone lanyard

• Rackmount charger

Accessories

Leather casing including belt clip

Standard clip Desktop chargers

Avaya 3720 DECT Telephone - User Guide 11/2010 72

Index

A

Accessories . . . . . . . . . . . . . . . . . . 15, 26

Admin menu. . . . . . . . . . . . . . . . . . . . 57

Alphanumeric Keys . . . . . . . . . . . . . . . . 25

Antenna . . . . . . . . . . . . . . . . . . . . . . 18

B

Battery . . . . . . . . . . . . . . . . . . . . 18, 62

low battery . . . . . . . . . . . . . . . . . . . 62

Belt Clips . . . . . . . . . . . . . . . . . . . . . 26

C

Call Back . . . . . . . . . . . . . . . . . . . . . 41

Call decline . . . . . . . . . . . . . . . . . . . . 36

Call diversion . . . . . . . . . . . . . . . . . . . 45

Call info . . . . . . . . . . . . . . . . . . . . . . 28

Call list . . . . . . . . . . . . . . . . . . . . . . 43

delete entries. . . . . . . . . . . . . . . . . . 44

Call services. . . . . . . . . . . . . . . . . . . . 45

Call Waiting . . . . . . . . . . . . . . . . . . . . 41

Calling . . . . . . . . . . . . . . . . . . . . . . 36

dial a number. . . . . . . . . . . . . . . . . . 37

name in the phonebook . . . . . . . . . . . . . 37

number from the call list . . . . . . . . . . . . . 37

Calls

icon . . . . . . . . . . . . . . . . . . . . . . 23

menu tree . . . . . . . . . . . . . . . . . . . 28

Case . . . . . . . . . . . . . . . . . . . . . . . 18

Central phonebook. . . . . . . . . . . . . . . 46, 48

Charger . . . . . . . . . . . . . . . . . . . . . . 19

disconnect telephone . . . . . . . . . . . . . . 20

Chemical resistance . . . . . . . . . . . . . . . . 14

Clip . . . . . . . . . . . . . . . . . . . . . . . . 18

Conference Call . . . . . . . . . . . . . . . . . . 40

Contacts

icon . . . . . . . . . . . . . . . . . . . . . . 23

menu tree . . . . . . . . . . . . . . . . . . . 30

Contrast. . . . . . . . . . . . . . . . . . . . . . 50

D

Dispose of old equipment. . . . . . . . . . . . . . . 9

DTMF . . . . . . . . . . . . . . . . . . . . . 37, 41

E

Earpiece . . . . . . . . . . . . . . . . . . . . . . 18

F

Frequency range . . . . . . . . . . . . . . . . . . 11

H

Handsfree key . . . . . . . . . . . . . . . . . . . 17

Headset . . . . . . . . . . . . . . . . . . . . . . 49

connector . . . . . . . . . . . . . . . . . . . . 17

I

Icon

answered call . . . . . . . . . . . . . . . . . . 22

full battery . . . . . . . . . . . . . . . . . . . 22

keypad lock . . . . . . . . . . . . . . . . . . . 22

loudspeaking off. . . . . . . . . . . . . . . . . 22

low battery . . . . . . . . . . . . . . . . . . . 22

missed call . . . . . . . . . . . . . . . . . . . 23

outgoing call . . . . . . . . . . . . . . . . . . 22

Ring signal muted . . . . . . . . . . . . . . . . 22

Signal strength . . . . . . . . . . . . . . . . . 22

Idle mode

date . . . . . . . . . . . . . . . . . . . . . . 21

time . . . . . . . . . . . . . . . . . . . . . . 21

user identity. . . . . . . . . . . . . . . . . . . 21

In Call

menu tree. . . . . . . . . . . . . . . . . . . . 32

L

Language . . . . . . . . . . . . . . . . . . . . . 53

Lanyard . . . . . . . . . . . . . . . . . . . . . . 26

Lock/Unlock

keypad . . . . . . . . . . . . . . . . . . . . . 34

telephone . . . . . . . . . . . . . . . . . . . . 35

Loudspeaker . . . . . . . . . . . . . . . . . . . . 18

Loudspeaking . . . . . . . . . . . . . . . . . 22, 36

M

Menu tabs . . . . . . . . . . . . . . . . . . . . . 23

Menu Tree . . . . . . . . . . . . . . . . . . . . . 28

Microphone . . . . . . . . . . . . . . . . . .18, 39

73 Avaya 3720 DECT Telephone - User Guide 11/2010

Microphone off

icon . . . . . . . . . . . . . . . . . . . . . . 22

Missed calls . . . . . . . . . . . . . . . . . . . . 45

N

Navigation Key . . . . . . . . . . . . . . . . . . 24

Number input mode . . . . . . . . . . . . . . . . 26

O

On/Off key. . . . . . . . . . . . . . . . . . . . . 24

On-hook key. . . . . . . . . . . . . . . . . . . . 24

Operating Area . . . . . . . . . . . . . . . . . . 61

Out of Coverage . . . . . . . . . . . . . . . . . . 61

P

Personal phonebook . . . . . . . . . . . . . . . . 46

Phone lock

icon . . . . . . . . . . . . . . . . . . . . . . 22

PIN code . . . . . . . . . . . . . . . . . . . . . 51

Q

Quick Reference Guide . . . . . . . . . . . . . . 65

R

Ringer

signals . . . . . . . . . . . . . . . . . . . . . 49

Volume . . . . . . . . . . . . . . . . . . . . 48

S

Safety Information . . . . . . . . . . . . . . . . . . 7

Settings . . . . . . . . . . . . . . . . . . . . . . 48

icon . . . . . . . . . . . . . . . . . . . . . . 23

menu tree . . . . . . . . . . . . . . . . . . . 31

Soft keys . . . . . . . . . . . . . . . . . . . . . 25

bar. . . . . . . . . . . . . . . . . . . . . . . 21

Sound off key . . . . . . . . . . . . . . . . . . . 24

Status bar . . . . . . . . . . . . . . . . . . . . . 21

Switch on/off telephone . . . . . . . . . . . . . . 34

System connection

icon . . . . . . . . . . . . . . . . . . . . . . 23

T

Telephone lanyard . . . . . . . . . . . . . . . . . 26

Text input mode . . . . . . . . . . . . . . . . . . 26

Transfer Call. . . . . . . . . . . . . . . . . . . . 40

Troubleshooting . . . . . . . . . . . . . . . . . . 59

V

Vibrator . . . . . . . . . . . . . . . . . . . . . . 49

Voice Mail . . . . . . . . . . . . . . . . . . . . . 42

Volume

adjusting during call . . . . . . . . . . . . . . . 38

ringer . . . . . . . . . . . . . . . . . . . . . . 48

W

Writing Text/Numbers

add space in text . . . . . . . . . . . . . . . . 26

pause . . . . . . . . . . . . . . . . . . . . . 26

upper/lower case . . . . . . . . . . . . . . . . 26