Avaya Basic Call Management Reporting Desktop R2 4 Release Notes BCMRD
2015-06-01
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Basic Call Management Reporting Desktop
R2.4.4 Release Notes
Basic Call Management Reporting Desktop R2.4.4 Release Notes
Notice
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this document was complete and accurate at the time of printing,
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corrections to the information in this document might be incorporated
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Contents
Release notes overview........................................................................................3
What's New...........................................................................................................3
Automatic Startup of BCMRD Server....................................................................4
Problems fixed ......................................................................................................7
BCMRD R2.4.4 (Build 319) Installation Instructions..............................................8
*Assumptions ..................................................................................................11
Technical Support ...............................................................................................11
Basic Call Management Reporting Desktop R2.4.4 Release Notes
Release notes overview
Avaya Basic Call Management Reporting Desktop (BCMRD) R2.4.4 aims to provide an essential
upgrade to the current release of BCMRD R2.4.3.
The upgrade enables BCMRD to operate with Windows 7 (32-bit) operating system and
Communication Manager 6.0 release. The document provides important information about
BCMRD including issue description, enhancements, and suggested solutions for R2.4.4. It also
includes scenarios with the corresponding installation instructions and assumptions that the user
must consider while installing BCMRD. This document also includes the supported
Communication Manager (CM) versions.
This service pack contains the fixes and enhancements provided by all the previous service
packs. For example, BCMRD R2.4.4 release includes fixes for dual/multi-core processor support
made in service pack R2.4.1, support to CM5.2 and upgrade from 7 digit dial plan to the 13 digit
dial plan made in service pack R2.4.2, and Vista support made in R2.4.3. If user wants to use any
of these features, user can directly upgrade to this service pack also.
For more information about R2.4.1, R2.4.2 and R2.4.3 features and fixes, refer to the respective
release notes on the Avaya support site.
Note:
BCMRD R2.4 and later releases are not certified to work on a 64-bit operating system.
Refer to the Installation guide and User guide on the Avaya support site, http://support.avaya.com
for more information on previously supported platforms, functionality, and installation instructions.
What's New
1. Compatibility with Windows 7 operating system (32-bit)
BCMRD R2.4.4 release supports Windows 7 operating system (32-bit) Professional and Ultimate
editions. It continues to support Windows Vista, Windows XP, and Windows Server 2003.
2. Support extended to CM 6.0
The BCMRD R2.4.4 release supports Communication Manager 6.0 along with backward
compatibility with Communication Manager 5.2, 5.1, 5.0, and 4.0.
3. Automatic startup of BCMRD Server
BCMRD R2.4.4 release supports the availability of BCMRD server as a service. In previous
versions, BCMRD server was not able to re-start automatically after system reboot. User had to
login to system as administrator and then start the BCMRD server before clients could connect.
Now BCMRD server automatically starts at reboot without any user intervention.
For more information on the usage of this tool please refer to Automatic Startup of BCMRD
Server.
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Basic Call Management Reporting Desktop R2.4.4 Release Notes
4. Enhanced dongle support
In BCMRD 2.4.4, the dongle support has been extended to Windows 7 operating system (32-bit)
and is backward compatible with Windows 2003, Windows XP and Windows Vista.
5. Enhanced upgrade installer
BCMRD 2.4.4 has a very lightweight, compact and user friendly installer. This eliminates many
manual steps which were required in previous service packs.
Automatic Startup of BCMRD Server
The automatic startup of BCMRD server is controlled and managed by a BCMRD specific
Windows service. This Windows service starts after system reboot under system account. This
service starts and monitors the BCMRD server executable using the server profile which is
configured to connect to Communication Manager. The default server profile is "BCMSVuServer".
This feature is optional and user can enable it during the installation process. The second page
in the installation wizard is for automatic startup feature installation. If the user checks the
“Automatically login BCMRD Server when system restarts” option, it will install and configure the
BCMRD_Startup Service (BCMRDSVC.exe) and BCMRD Startup Controller
(BCMRDSVCCntlr.exe) in the “\Avaya\BCMS Vu\Common” folder.
If the user does not select the above option, which is the default, then it will copy in
“\Avaya\BCMS Vu\Common” folder without any registration, so that user can install and register
the BCMRD Startup feature at a later stage.
[Image-1: Second page of BCMRD R2.4.4 Installer]
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Basic Call Management Reporting Desktop R2.4.4 Release Notes
Once installed and registered, the BCMRD_Startup service can be started and stopped from
Windows services page.
[Image-2: BCMRD_Startup service in Windows Services Section]
Once configured, the server will be able to start without any user intervention, and will run even if
the user is not logged in to the system.
If the user has not enabled this feature while installing, the user can install and register the
service later using the BCMRD Startup Controller or “\Avaya\BCMS Vu\Common\
BCMRDSVCCntlr.exe”.
BCMRD Startup Controller
This is a tool to administer the BCMRD automatic startup feature. User can register and
unregister the BCMRD automatic startup feature using this tool.
Using the Register option, BCMRD_Startup service will be registered as a service which will be
visible in Windows services.Using the Unregister option will remove the BCMRD_Startup service
from the Windows services but the service executable will remain in the common folder for future
usage.
User can also change the default server profile name to other existing profile names using
“Server name” option. To run the BCMRD server with the new profile, the user needs to restart
the service after changing the server profile name.
[Image-3: BCMRD Startup Controller]
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Basic Call Management Reporting Desktop R2.4.4 Release Notes
Note:
1. When user is running BCMRD server as a service in Windows 7 or Vista, the BCMRD server
UI will be opened in the interactive service desktop. Customer needs to use “View the message”
option to go the interactive services desktop.
If user does not see this dialog box but still wants to use the BCMRD server UI, the user has to
restart the “Interactive Services Detection” service from Windows services.
In Windows XP or Windows 2003, user can see the BCMRD server UI once they log in to the
system.
2. The ideal way to close BCMRD server is to disconnect and exit the server using the BCMRD
server UI. If user stops the BCMRD Server UI then BCMRD_Startup service will automatically
stop and vice versa.
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Basic Call Management Reporting Desktop R2.4.4 Release Notes
Problems fixed
This section consists of the following table, describing and summarizing the issues:
Work Item
Number
Issue Description
wi00385262
The system is not able to complete the
Realtime Wizard for BCMRD reports
when it is upgraded to Communication
Manager 5.2 patch 18111
wi00312579
BCMRD user cannot export historical
report to Rich text format
Resolution/Workaround
After applying BCMRD R2.4.4, all realtime reports
have consistent static data in the report wizards so
that realtime and historical reports can be
generated smoothly.
After applying BCMRD R2.4.4, the application
copies the required DLLs to export historical report
to Rich Text format.
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Basic Call Management Reporting Desktop R2.4.4 Release Notes
BCMRD R2.4.4 (Build 319) Installation Instructions
This section consists of the following table, providing scenarios and assumptions corresponding
to the installation instructions:
Scenarios
Scenario 1: Upgrade to
BCMRD 2.4.4.
Assumptions:
BCMRD server and client
(R2.4 (Build 314) or R2.4
(Build 315) or R2.4.1 (Build
316)) or R2.4.2 (Build 317))
or R2.4.3 (Build 318)) is
already installed.
Sentinel driver compatible
with the hardware system
and operating system is
already installed.
Installation instructions
1.
2.
3.
4.
5.
6.
7.
8.
Stop BCMRD Clients if running.
Stop BCMRD Server if running.
Go to Task Manager and click Processes tab.
Confirm that the following processes are not running. If these
processes are running, user can terminate them by using
Windows Task Manager > Processes. Select the specific
process and click End Process:
a. Omninames.exe
b. ConnectionServer.exe
c. BCMSVuClient.exe
d. BCMSVuServer.exe
Download BCMRDR2.4.4 Setup.exe from Avaya support
site and run it and follow the wizard.
a) While installing the BCMRD server or client on a Windows
7 operating system, user needs to download and install the
WinHlp32.exe from the link
http://support.microsoft.com/?kbid=917607 and
http://go.microsoft.com/fwlink/?LinkId=166421.
b) While installing the BCMRD server or client on a Windows
Vista operating system, user needs to download and install
the WinHlp32.exe from the link
http://support.microsoft.com/?kbid=917607 and
http://go.microsoft.com/fwlink/?LinkID=82148.
Reboot all the machines where BCMRD applications are
installed.
Check to verify that the upgrade is successful. Check that a
folder, BCMRD_Backup is created at the location "\BCMS
Vu\BCMRD_Backup" that stores the folders and files of
previous version of BCMRD as backup. The upgrade
installation log file is located at: "\BCMS
Vu\Upgrade_log\log_319.txt".
Contact Avaya BCMRD Support for any errors.
9. a) In case user has selected BCMRD Start up feature option
during installation, user needs to go to the Windows services
window and check that the BCMRD_Startup service is up
and running. Now BCMSVu server runs automatically with
the existing configured server profile.
b) In case user did not select the BCMRD Start up feature
option during installation, user needs to start the BCMSVu
Server and check that the server is connected successfully
to the respective Communication Manager. Check that the
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Basic Call Management Reporting Desktop R2.4.4 Release Notes
Scenarios
Installation instructions
Server version is R2.4.4 (Build 319) by using the menu, Help
> About BCMSVu.
10. Start the BCMSVu Client and check that the client is
connected successfully to the BCMSVu server. Check that
the client version is R2.4.4 (Build 319) by using the menu
Help > About BCMSVu.
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Basic Call Management Reporting Desktop R2.4.4 Release Notes
Scenarios
Scenario 2: A fresh
BCMRD installation of
R2.4.4.
Installation instructions
1.
2.
3.
4.
5.
6.
7.
8.
Install BCMRD Server (R2.4 (Build 314)).
Install BCMRD Client (R2.4 (Build 314)).
Install the required version of Sentinel driver software.
Reboot all the machines where BCMRD applications are
installed.
Download BCMRDR2.4.4 Setup.exe from Avaya support
site and run it and follow the wizard.
a) While installing the BCMRD server or client on a Windows
7 operating system, user needs to download and install the
WinHlp32.exe from the link
http://support.microsoft.com/?kbid=917607 and
http://go.microsoft.com/fwlink/?LinkId=166421.
b) While installing the BCMRD server or client on a Windows
Vista operating system, user needs to download and install
the WinHlp32.exe from the link
http://support.microsoft.com/?kbid=917607 and
http://go.microsoft.com/fwlink/?LinkID=82148 .
Reboot all the machines where BCMRD applications are
installed.
Check to verify that the upgrade is successful. Check that a
folder, BCMRD_Backup is created at the location "\BCMS
Vu\BCMRD_Backup" that stores the folders and files of
previous version of BCMRD as backup. The upgrade
installation log file is located at "\BCMS
Vu\Upgrade_log\log_319.txt".
Contact Avaya BCMRD Support for any errors.
9. a) In case user has selected BCMRD Start up feature option
during installation, user needs to go to the Windows services
window and check that the BCMRD_Startup service is up
and running. Now BCMSVu server runs automatically with
the existing configured server profile.
b) In case user did not select the BCMRD Start up feature
option during installation, user needs to start the BCMSVu
Server and check that the server is connected successfully
to the respective CM. Check that the Server version is
R2.4.4 (Build 319) by using the menu, Help > About
BCMSVu.
10. Start the BCMSVu Client and check that the client is
connected successfully to the BCMSVu server. Check that
the client version is R2.4.4 (Build 319) by using the menu
Help > About BCMSVu.
11. Perform the historical download operation.
12. Register the BCMSVu Client on the BCMSVu server.
13. Start the BCMSVu Client and check that the client is
connected successfully to BCMSVu server. Check that the
client version is R2.4.4 (Build 319) by using the menu Help >
About BCMSVu.
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Basic Call Management Reporting Desktop R2.4.4 Release Notes
*Assumptions
•
•
The scenarios mentioned in the section BCMRD R2.4.4 (Build 319) Installation
Instructions assume that BCMRD components are installed under the parent
BCMRD folder named \BCMS Vu.
For example:
The BCMRD server files should be located inside the folder, \BCMS Vu\Server.
All references in the document of BCMRD and BCMSVu refer to Basic Call
Management Reporting Desktop (which was earlier called as BCMSVu).
Technical Support
If user is having trouble with BCMRD R2.4.4, user should:
1. Retry the action. Carefully follow the instructions in written or online documentation.
2. Check the documentation that comes with the hardware for maintenance or Hardwarerelated problems.
3. Note the sequence of events that led to the problem and the exact messages displayed.
Have the Avaya documentation available.
4. If the problem occurs again, contact Avaya Technical Support by:
• Logging in to the Avaya Technical Support Web site
http://www.avaya.com/support
• Calling or faxing Avaya Technical Support at one of the telephone numbers in the
Support Directory listings on the Avaya support site.
User may be asked to email one or more files to Technical Support for analysis of
user’s application and its environment.
Note:
If user has difficulty reaching Avaya Technical Support through the above URL or email address,
user needs to go to http://www.avaya.com for further information. Avaya Global Services
Escalation Management provides the means to escalate urgent service issues. For more
information, see the Escalation Contacts listings on the Avaya Web site. For information about
patches and product updates, see the Avaya Technical Support Web site
http://www.avaya.com/support.
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