Avaya Bcm 2 0 Voice Messaging Users Manual 2.0 Set Up And Operation Guide

2015-06-01

• Contents
• Introduction
  • About Enterprise Edge Voice Messaging
  • Basic Enterprise Edge Voice Messaging
    • Voice Messaging
    • Automated Attendant
    • Custom Call Routing (CCR)
  • Enterprise Edge Integrated Solution optional software
    • Enterprise Edge Message Networking
    • Enterprise Edge Unified Messaging
    • Enterprise Edge Call Center
  • How this guide is organized
  • Symbols and conventions
  • What appears on the display
  • Prerequisites
  • The Enterprise Edge Voice Messaging document set
• Using Enterprise Edge Voice Applications Manager
  • Overview
  • Enterprise Edge Voice Applications Manager installation overview
    • PC prerequisites
  • Installing the Enterprise Edge Voice Applications Manager client software
  • Starting the Enterprise Edge Voice Applications Manager client software from a PC
  • Removing the Enterprise Edge Voice Applications Manager client software
• Setting up Enterprise Edge Voice Messaging
  • Overview
  • Who can use Enterprise Edge Voice Messaging
  • Using Enterprise Edge Voice Messaging with an Enterprise Edge two line display telephone
  • Ending a session
  • Accessing your Personal Mailbox while away from the office
  • Interrupting a voice prompt
  • Recording greetings and prompts
    • Recording a greeting or prompt from your telephone handset
    • Recording a greeting or prompt from your PC
    • Locating a previously recorded greeting or prompt
• Setting up an Automated Attendant
  • Overview
  • Greeting Tables
    • Company Greetings
  • Recording a Company Greeting
    • To record a Company Greeting:
  • Setting up a Greeting Table
    • Assigning greetings and CCR Trees to Greeting Tables
    • Setting the Business Hours
    • Assigning the language preference
    • Assigning the Greeting Table Attendant
    • Automated Attendant Menu
    • Recording a Custom Menu prompt
  • Changing the Enterprise Edge Voice Messaging language availability
  • Programming which lines are answered by Enterprise Edge Voice Messaging
    • Assigning a Greeting Table and the number of rings before Enterprise Edge Voice Messaging answers
  • Enabling Touchtone Gate
  • Setting up the fax answering extension
  • Enabling and disabling Enterprise Edge Voice Messaging
• Automated Attendant Status settings
  • Overview
  • Setting the Operator Status
  • Changing the Operator password
  • Changing the Operator default extension
  • Setting the Business Status
  • Making changes from a remote telephone
  • Changing the Business Status from a remote telephone
  • Changing a Company Greeting from a remote telephone
  • Setting the Answer Lines status
  • Setting the Return to Automated Attendant Status
• Overview of Mailboxes
  • Types of mailboxes
    • System Administrator Mailbox
    • General Delivery Mailbox
    • User Mailboxes
    • Guest Mailboxes
    • Information Mailboxes
  • Tools and materials
  • Terms and definitions
  • Class of Service
    • Default values
  • Mailbox Overrides
    • Company Directory
    • Alternate extensions
    • Express Messaging Line
    • Call Screening
    • Message Waiting Notification
    • Outdial route
• Special Mailboxes: General Delivery and System Administrator
  • Overview
    • System Administrator Mailbox
    • General Delivery Mailbox
    • Classes of Service for Special Mailboxes
  • Setting up the System Administrator and General Delivery Mailboxes
    • Opening the mailboxes
    • Initializing the mailboxes
    • Recording the mailbox in the Company Directory
    • Recording the mailbox greeting
    • Selecting a Mailbox Greeting
  • Listening and responding to messages left in Special Mailboxes
    • Copying a message to another Mailbox
    • Replying to a message
• Creating Mailboxes
  • Overview
    • Tools and materials
  • User Mailboxes
    • Adding a User Mailbox
  • Adding multiple mailboxes
  • Guest Mailboxes
    • When to use Guest Mailboxes
    • Adding Guest Mailboxes
  • Information Mailboxes
    • When to use Information Mailboxes
    • Adding Information Mailboxes
• Changing and Deleting Mailboxes
  • Overview
  • Changing mailbox options
  • Deleting a mailbox
• Mailbox Administration Tasks
  • Overview
    • Administering Special Mailboxes
    • Administering Personal Mailboxes
  • About mailbox passwords
    • Incorrect password lock-out
    • Password expiry
  • Enabling external initialization
  • Configuring the Company Directory
  • Setting up Outcalling Channels
    • Designating the number of channels for Off-premise Message Notification and Outbound Transfer
  • Enabling and disabling the General Delivery Mailbox
  • Setting up the Operator’s Mailbox
  • Broadcast and Group messages
    • Sending Broadcast Messages
    • Sending Group Messages
    • Preparing a Group List
    • Adding a Group List
    • Changing a Group List
    • Changing the Group List leading digit
    • Deleting a Group List
    • Sending a Group Message
  • Caller ID (CLID)
• Mailbox feature codes
  • Overview
  • Programming a memory button
• Overview of Custom Call Routing
  • Planning and designing a CCR Tree
  • About the CCR Tree structure
    • Next Action
• Building, saving, and assigning a CCR Tree
  • Overview
    • Tools and materials
  • Beginning a new CCR Tree and recording the Home node voice prompt
    • Beginning to build a new Tree
  • Adding a sub-node to a Menu node
  • Adding an Information Mailbox
  • Adding a Mailbox node
  • Adding a Transfer
    • Adding a Transfer to an internal extension
    • Adding a Transfer to an external number
  • Saving a CCR Tree
  • Assigning a CCR Tree
  • Testing a CCR Tree
• Changing or deleting a CCR Tree
  • Overview
    • Tools and materials
    • Precautions
  • Saving a CCR Tree to a file
  • Disabling a CCR Tree
  • Changing the Home node menu
  • Changing a Sub-node
  • Moving a node
  • Deleting a menu
  • Deleting a Tree
• Enterprise Edge Voice Messaging Reports
  • Overview
  • Directory Report
  • Numeric Mailbox Report
  • System Group List Report
  • Mailbox Activity Report
  • Caller ID (CLID) Report
  • Dialing Translation Report
  • Alarm Report
  • Custom Call Routing Report
  • Enterprise Edge Voice Messaging Call Handling and Port Usage Report
    • Enterprise Edge Voice Messaging Call Handling and Port Usage Report Part 1
    • Enterprise Edge Voice Messaging Call Handling and Port Usage Report Part 2
  • System Configuration Report
    • System Configuration Report, Part 2
    • System Configuration Report, Part 3
    • System Configuration Report, Part 4
    • Fax On Demand Usage Report
• Enterprise Edge Voice Messaging Troubleshooting
  • Overview
  • System trouble
    • Automated Attendant does not answer calls
    • Call display information is lost
    • The Automated Attendant transfers some callers to the General Delivery Mailbox
    • Greetings are played at the wrong time of day
    • Greetings are played on the wrong line
    • A telephone cannot be forwarded to Enterprise Edge Voice Messaging
    • Feature 981 produces a Log prompt on the Enterprise Edge display
    • Mailbox owner is unable to reply to an external caller, use Off-premise Message Notification or O...
  • Operating trouble
    • Personalized Greetings do not play
    • Mailboxes are not accepting messages
    • Messages are being lost in a mailbox
    • A mailbox owner lost the mailbox password
    • A mailbox owner cannot access their mailbox
    • A mailbox is not in the Company Directory
    • Calls are answered by the wrong mailbox
    • A mailbox cannot be added to Enterprise Edge Voice Messaging
    • You cannot enter a name for a mailbox
    • Incomplete messages are received in a mailbox or “Message delivered” plays while recording a mess...
    • You cannot create a Group List
  • Custom Call Routing (CCR) trouble
    • The Tree cannot be deleted
    • The Tree cannot be enabled
    • The Mailbox is full
    • Deleting a mailbox
• Appendix A: Dialing Translation
  • Overview
    • How the Dialing Translation Table works
    • Phone number translation
    • Network Access
    • Dialing Translation Parameters
  • Setting the Dialing Translation Parameters
  • Building a Dialing Translation Table
  • Reviewing entries in the Dialing Translation Table
  • Changing an entry in the Dialing Translation Table
  • Deleting a Dialing Translation Table entry
• Appendix B: Enterprise Edge Configuration Tips
  • Overview
  • Delayed answering by the Enterprise Edge Voice Messaging Automated Attendant
  • Ringing lines and answer buttons
  • Ringing Answer Button
  • Using Call Forward All Calls (CFAC) and Call Forward No Answer (CFNA)
  • Sample Enterprise Edge Voice Messaging setups
    • Setting Up for a small company
    • Setting Up for a medium sized company
  • Feature Compatibility
• Appendix C: Resetting Enterprise Edge Voice Messaging
  • Overview
  • Resetting Enterprise Edge Voice Messaging
• Glossary
• Index