Avaya Bcm450 Rls 6 0 Users Manual

2015-06-01

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BCM450 Rls 6.0

Hardware & Installation

Task Based Guide

BCM450 Hardware & Installation

2 NN40011-001 Issue 1.2 BCM450 Rls 6.0

Notices

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BCM450 Hardware & Installation

NN40011-001 Issue 1.2 BCM450 Rls 6.0 3

Downloading documents

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BCM450 Hardware & Installation

4 NN40011-001 Issue 1.2 BCM450 Rls 6.0

Table of Contents

Hardware & Installation .................................................... 6

Overview .......................................................................................... 6

BCM450 Base Platform ................................................................... 6

Available Features ............................................................................................. 9

IP telephony features ....................................................................................... 10

BCM450 Main Unit Field Replaceable Items ................................................... 10

BCM450 Additional Components ................................................... 10

BCM450 Expansion Unit .................................................................................. 10

Redundancy Options ....................................................................................... 11

Chassis Interface Card .................................................................................... 11

Flow Chart ..................................................................................... 12

Wall Mount Brackets ...................................................................... 13

Rack Mount Brackets ..................................................................... 13

Desk Mounting the BCM450 .......................................................... 14

Planning the Installation ................................................................. 14

Environment Checklist ..................................................................................... 15

Installing the BCM450 Unit in an Equipment Rack ........................ 16

Installing the BCM450 utilizing a Wall Mount Bracket .................... 17

Media Bay Modules ....................................................................... 19

Supported Media Bay Modules ........................................................................ 19

Media Bay Module Descriptions ...................................................................... 19

Media Bay Modules Wiring Charts ................................................. 25

ASM8(+)/GASM/DSM(+) Media Bay Module Amphenol Wiring ...................... 25

ADID4/8 Media Bay Module Amphenol Wiring ................................................ 26

GATM4/8 Media Bay Module Amphenol Wiring .............................................. 27

G4/8x16 Media Bay Module Amphenol Wiring ................................................ 28

4x16 Media Bay Module Wiring ....................................................................... 28

BRI Ports .......................................................................................................... 29

DTM Ports ........................................................................................................ 30

Installing Media Bay Modules ........................................................ 31

Removing a Media Bay Module from the Main or Expansion Unit. ................. 33

Installing a BCM450 Expansion Unit .............................................. 35

BCM450 Power Source Connections............................................. 36

Connecting the BCM450 System Directly to a Power Source ......................... 36

UPS and BCM450............................................................................................ 37

BCM450 Hardware & Installation

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Powering Up the BCM ................................................................... 38

LED Status ..................................................................................... 38

Additional Information .................................................... 41

Installing a Capacity Expansion Card ............................................ 41

Replacing Internal Components ..................................................... 48

Removing the Base Function Tray (BFT) ........................................................ 49

Installing a Base Function Tray ....................................................................... 51

Replacing the Power Supply ............................................................................ 53

Replacing a Redundant Power Supply Module ............................................... 57

Removing the Hard Disk .................................................................................. 58

Installing the hard disk ..................................................................................... 64

Preparing the Multi-Image Hard Drive ............................................................. 66

Replacing the Random Access Memory (RAM) Card ..................................... 71

Replacing a Cooling Fan ................................................................................. 73

Replacing the Clock Battery ............................................................................ 77

Resetting the BCM450 using the Reset Button .............................. 78

BCM Command Line Interface ....................................................... 79

Configuration CLI ............................................................................................. 79

Maintenance CLI .............................................................................................. 80

Accessing the BCM‘s Command Line Interface via the Serial Port ................. 81

Accessing the Command Line Interface Using PuTTY ................................... 86

Upgrading to BCM Rls 6.0 .............................................. 92

Pre-Upgrade Activities ................................................................... 92

Checking the Time Zone is Set Correctly ........................................................ 92

Applying the Keycode File ............................................................................... 93

Performing the Upgrade................................................................. 95

Applying the Factory Image ........................................................... 99

Post-Upgrade Activities .................................................................. 99

Avaya Documentation Links ........................................ 100

BCM450 Hardware & Installation

6 NN40011-001 Issue 1.2 BCM450 Rls 6.0

Hardware & Installation

Overview

The BCM450 system is a complete, converged voice platform that provides an

expandable main chassis to the BCM portfolio of products. The system

incorporates an enhanced base function tray, a capacity expansion card

(CEC) and 80 Gigabyte hard drive with easier access for field replacement.

The main unit also provides four bay slots for housing Media Bay Modules.

The base function tray provides additional connections for auxiliary equipment

including an auxiliary ringer, page relay, page output and music source. It also

provides network connection capability having two LAN ports and an OAM

port for operation, administration and maintenance access.

The BCM450 system can link to a single BCM450 expansion unit to house

additional media bay modules and therefore offer increased capacity for lines

and extensions.

BCM450 Base Platform

BCM450 Hardware & Installation

NN40011-001 Issue 1.2 BCM450 Rls 6.0 7

The BCM450 hardware has the following primary components:

 1 x Dedicated OAM Port for running Element Manager

 2x RJ45 LAN Ports to connect the BCM to the customers LAN

 2 x USB 2.0 ports (compatible with USB 1.1): used to connect USB

storage devices or the data interfaces for an uninterruptible power

supply (UPS) to the main unit. You must format the USB storage

device for the FAT32 file system. If necessary, reformat the USB

storage device by plugging it into a USB port on your computer, right-

clicking the USB device icon, and selecting FAT32 reformatting. This

destroys any data on the USB.

 The top USB port can only be used for connecting a UPS, where as

the bottom port can be used for connection USB storage devices.

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 One DS256 jack to connect the BCM expansion unit to the BCM450

main chassis.

 One auxiliary ringer jack to control an auxiliary ringer device.

(Customer Supplied). You must use this output in a low current, low

voltage application only. Do not use this output to directly switch the

auxiliary ringer.

 A page relay jack used to control an external paging amplifier.

(Customer Supplied). If you use the page signal output jack to connect

an external paging amplifier, you also use the page relay jack. The

page relay jack connects a floating relay contact pair. The BCM450

system uses this jack to control the external paging amplifier.

 A page output port for generating a paging signal to an external paging

amplifier (customer supplied).

 Music on hold input support through the front panel jack.

BCM450 Hardware & Installation

NN40011-001 Issue 1.2 BCM450 Rls 6.0 9

 Hard Disk: 80GB SATA located at front of unit for easy access

 Optional Capacity Expansion Card: Increases the capacity of the

BCM450 system to a maximum of 300 telephone stations and 130

trunks.

Note: The BCM450 supports a maximum of 300* Phones (set DN‘s). The 300

phones can comprise analog, digital and IP handsets. The system can also

have a maximum of 130* trunks that can be combination of analog, digital

physical trunks and IP Trunks. The range of Target Lines available on the

BCM 450 is 361 to 999.

*A Capacity Expansion Card is required to reach the maximum system

capacity.

Available Features

BCM450 provides a full set of telephony features and applications, some of

which are enabled through the activation of keycodes.

 A full set of core telephony features consistent with the BCM portfolio

 Business Series Telephones including Doorphone

 Analog station terminals, including phones and fax machines

 IP phones, such as IP 2000 series, IP 1100 series, IP 1200 series

phones, i2050 softphone and WLAN IP Handsets

 A V.34 soft modem that replaces the V.92 hard modem of previous

release BCM platforms

BCM450 Hardware & Installation

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IP telephony features

BCM450 offers the complete range of IP telephony features currently provided

in the BCM450 product line:

 G.711 and G.729 codecs with echo cancellation

 H.323 VoIP trunking

 SIP VoIP trunking

BCM450 Main Unit Field Replaceable Items

 Main Unit itself

 Power Supply

 Base Function Tray

 Hard Disk Drive

 Media Bay Modules (4 in Main Unit)

 Optional capacity expansion card (CEC)

 Fan

 Memory

BCM450 Additional Components

In addition to the main platform, the following component is available:

BCM450 Expansion Unit

This unit is designed to accommodate up to 6 additional media bay modules

(MBM).

BCM450 Hardware & Installation

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Redundancy Options

The BCM450 supports the following Redundancy options for backup/failover

purposes:

 RAID Hard Disk

 Fan

 Power Supply

The above items can be installed in the BCM450 chassis, if they are not

already installed in the factory supplied chassis. Refer to the BCM450

Redundancy Guide for information concerning the installation of these items.

Chassis Interface Card

BCM200 & 400 models can be upgraded to BCM200/400 Rls 5.0 by swapping

the existing Base Function Tray and hard drive for a BCM450 BFT and hard

drive. Due to the physical chassis differences between the BCM200/400 and

BCM450 Base Function Trays, a Chassis Interface Card is required to allow

this upgrade.

For full instructions detailing this upgrade procedure, refer to the Upgrading

from a BCM200/400 Guide.

Upgraded BCM200 and 400 systems are termed BCM200 Rls 6.0 and

BCM400 Rls 6.0 respectively. BCM400 Rls 6.0 systems are equivalent to

BCM450 Rls 6.0 systems in the respect that both provide 4 Media Bay Module

slots and can connect to the Expansion Cabinet. BCM200 Rls 6.0 systems will

still provide 2 Media Bay Modules, but will offer the enhanced functionality of

connection to the Expansion Cabinet.

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Flow Chart

The flow chart below describes the BCM450 installation process.

Install the BCM450 in a

rack: refer to the

Installing the BCM450

in an Equipment Rack

section of this guide.

Where is the BCM450 being

installed?

Apply the supplied

rubber feet.

Install wall mount

bracket: refer to the

Installing the BCM450

Wall Mount Bracket

section of this guide.

Rack

Wall mount

Desk mount

Install the Expansion Unit if

required: refer to the Installing a

BCM450 Expansion Unit

section of this guide.

Connect the BCM main unit /

Expansion Unit to a power

source: refer to the BCM450

Power Source Connections

section of this guide.

Power up the BCM / Expansion

Unit: refer to the Powering Up

the BCM section of this guide.

BCM450 Hardware & Installation

NN40011-001 Issue 1.2 BCM450 Rls 6.0 13

Wall Mount Brackets

If the BCM450 and any expansion units are to be mounted on a wall, wall

mounting brackets are required. The installation utilizing wall mount brackets

is described in detail, later in this guide.

Rack Mount Brackets

If the BCM450 and any expansion units are to be mounted in a rack, rack

mounting brackets are required. The installation utilizing rack mount brackets

is described in detail, later in this guide.

BCM450 Hardware & Installation

14 NN40011-001 Issue 1.2 BCM450 Rls 6.0

Desk Mounting the BCM450

 Attach the supplied rubber feet

 Position the main unit on the required desktop or shelf.

Planning the Installation

Before you install the BCM450 Main Unit or BCM450 Expansion Unit, it is

good practice to follow a preparation check as follows.

Preparation checklist:

 Number of lines / handsets / ATA2‘s etc

 Stores check list

 Electrical requirements

Ensure you meet the following electrical requirements:

 Power must be supplied from a non switchable, third-wire ground AC

electrical outlet.

 If you use a power bar, connect the power cord to the power bar and

connect the power bar to the outlet.

 Power must be supplied from a nonswitched, unobstructed outlet within

1.5 m (5 ft.) of the BCM450 units.

 If you use a power bar, the total length of the power cables from the

power supply to the electrical outlet (including power bar) must not

exceed 2 m(6.5 ft.).

 The supplied power must be a dedicated 110 V to 120 V AC nominal

(or 220 V to 240 V AC nominal), 50 to 60 Hz, 15 A minimum service

with a third-wire safety ground. The third-wire safety ground provides

shock protection and prevents electromagnetic interference.

 Do not use an extension cord between the power supply and the power

bar, or between the power bar and the electrical outlet.

Danger: Risk of electric shock

BCM450 Hardware & Installation

NN40011-001 Issue 1.2 BCM450 Rls 6.0 15

Connect the ports on station modules only to approved digital telephones and

peripherals with the proper cables on a protected internal wiring system.

DANGER: Risk of electric shock

The safety of this product requires connection to an outlet with a third-wire

ground. Use only with the supplied BCM450 power cord and a three-wire

power outlet.

CAUTION: Check ground connection

Ensure that the electrical ground connections of the power utility, telephone

lines, and internal metal water pipe system, if present, are connected. If these

ground connections are not connected, contact the appropriate electrical

inspection authority. Do not try to make the connections yourself.

Caution: Use only qualified persons to service the BCM system, this includes

the installation and service of this unit. The service personnel must be aware

of the hazards of working with telephony equipment and wiring. They must

have experience in techniques that minimize any danger of shock or

equipment damage.

CAUTION : Risk of equipment damage

Service personnel must be alert to the possibility of high leakage currents

becoming available on metal system surfaces during power line fault events

near network lines. These leakage currents normally safely flow to protective

earth ground through the power cord.

System shutdown: You must disconnect the media bay module cables from

the system before you disconnect the power cord from a grounded outlet.

System startup: You must reconnect the power cords to a grounded outlet

before you reconnect the cables to the media bay modules.

Environment Checklist

The installation area must be:

 Minimum of 4 m (13 ft) from equipment such as photocopiers,

electrical motors and other equipment that produces

electromagnetic, radio frequency and electrostatic interference

 Within 1.5 m (5 ft.) of a three-wire grounded electrical outlet

 Clean, free of traffic and excess dust, dry and well ventilated

 Within the temperature ranges of 0°C and 40°C (32°F and 95°F)

 Between 20% and 80% non-condensing relative humidity

 Enough space and strength to support the BCM base unit

 Minimum of 46 cm (18 in.) from the floor

Note: The installation area must be of sufficient height from the floor to

prevent water damage.

You also need the following equipment to install a BCM450 unit:

BCM450 Hardware & Installation

16 NN40011-001 Issue 1.2 BCM450 Rls 6.0

 mounting hardware (either a rackmount shelf, a wallmount bracket

per unit or four rubber feet per unit)

 Phillips screwdriver #2

 flat blade screwdriver

 pliers

 antistatic grounding strap

 connecting tool

 surge protector (recommended)

 cables, 25-pair cable with RJ-21 connectors

Installing the BCM450 Unit in an Equipment Rack

You can install a BCM450 main unit in a standard 19-inch equipment rack

along with your other networking and telecommunications equipment. The

BCM450 expansion unit can also be installed in the same rack.

Note: When you install the main unit in a rack, do not stack units directly on

top of one another. Mounting brackets cannot support multiple units. Fasten

each unit to the rack with the appropriate mounting brackets.

1. Place the BCM450 main unit on a flat, clean surface.

2. Take the right rack mount bracket and align the screw holes between

the bracket and the BCM450.

3. Fasten the bracket to the BCM450 main unit using four screws

provided. Use only the screws supplied with the rack-mount bracket.

Other screws can damage the BCM450 main unit.

4. Repeat the procedure with the left rack-mount bracket.

BCM450 Hardware & Installation

NN40011-001 Issue 1.2 BCM450 Rls 6.0 17

5. Position the main unit in the rack. You may require assistance to do

this.

6. Align the holes in the rack-mount bracket with the holes in the rack‘s

rails.

7. Fasten the rack-mount brackets to the rack using the four supplied rack

screws. The BCM450 will be secured in the rack.

Installing the BCM450 utilizing a Wall Mount Bracket

To attach a BCM450 unit or expansion unit to a wall, you need a wall-mount

bracket for each unit. You will also need four #10 x 2.5cm (#10 x 1in.) round-

head wood screws and a plywood backboard 2 cm (3/4 in.) thick.

It is recommended that you mount a plywood backboard on a wall to simplify

installation of your BCM450 main unit and optional expansion unit.

1. Mark the desired location of the plywood backboard on the wall.

2. Use a ruler and a level and ensure that the plywood backboard is level.

3. Secure the plywood backboard to the wall with appropriate screws.

4. Place the wallmount bracket on the backboard and mark the location of

the center keyhole-shaped screw hole on the plywood backboard.

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18 NN40011-001 Issue 1.2 BCM450 Rls 6.0

5. Install four #10 x 2.5 cm (#10 x 1 in.) round-head screws in the

backboard. Leave approximately 0.5 cm (0.25 in.) of each screw

exposed from the backboard (or wall).

6. Hang the wall-mount bracket on the screws and ensure that the wall-

mount bracket is level.

7. Remove the wall-mount bracket from the backboard.

8. The wall mount bracket can now be attached to the BCM450 unit.

9. Align the screw holes on one side of the BCM450 main unit with the

wall-mount bracket.

10. Fasten the wall-mount brackets securely to the BCM main unit using

only the screws supplied with the wall-mount bracket kit. If any other

screws are used they can damage the BCM450.

11. Hang the BCM main unit on the backboard screws. Make sure the main

unit is level.

12. Ensure the screw heads seat fully into the wall-mount bracket slots.

13. Tighten the wood screws against the wall-mount bracket.

BCM450 Hardware & Installation

NN40011-001 Issue 1.2 BCM450 Rls 6.0 19

Media Bay Modules

Media Bay Modules are installed in the BCM450‘s main unit to provide trunk

and extension capability. They can also be installed in the BCM450‘s

expansion unit to increase the Trunk and Extension capacities of the BCM.

Each Media Bay Module has a series of dipswitches located on the rear of the

unit. The dipswitches should be set as detailed in the BCM450 Media Bay

Modules Guide.

Note: For full details of Media Bay Module assignment, installation, and

configuration, please refer to the BCM450 Media Bay Modules Guide.

Supported Media Bay Modules

The following Media Bay Modules are supported on the BCM450:

 Digital Trunk Modules:

o DTM (digital trunk module)

o BRI (ISDN Basic Rate trunk module)

 Analog Trunk Modules

o CTM4/8 (4/8-port analog CLID trunk module)

o GATM4/8 (global 4/8-port analog trunk module)

o ADID4/8 (4/8-port analog direct inward dial)

 Digital Station Modules

o DSM16(+)/32(+) (16/32-port digital station module)

 Analog Station Modules

o ASM8/8+ (8-port analog station interface)

o GASM8 (global 8-port analog station interface)

 Combination Modules

o 4/8x16 Combo (4/8 analog trunks, 16 digital stations,

combination of CTM4/8 & DSM16)

o G4/8x16 Combo (global 4/8 analog trunks, 16 digital stations,

combination of GATM4/8 & DSM16)

 Special Modules

o FEM (Fibre Expansion Module, connects legacy Norstar

expansion modules to the BCM)

o R2MFC

Media Bay Module Descriptions

The following sections describe the hardware attributes and functionality of

the Media Bay Modules.

Digital Trunk Modules

When configured on a North American BCM system, the DTM connects a T1

or PRI circuit to the BCM system; T1 circuits provide 24 digital channels to the

PSTN, while PRI circuits provide 23 digital channels to the PSTN.

When configured on an International BCM system, the DTM connects an ETSI

ISDN (E1) or PRI (E1) circuit to the BCM system, providing a maximum of 30

digital channels to the PSTN.

BCM450 Hardware & Installation

20 NN40011-001 Issue 1.2 BCM450 Rls 6.0

The DTM module supports the following protocols:

 PRI

 DASS2

 DPNSS

Basic Rate Interface Media Bay Module

The Basic Rate Interface Media Bay Module (BRIM) connects a maximum of

four BRI ISDN loops to the BCM system. Each ISDN loop supports 2

channels.

The BRIM only recognizes the T-interface used in European networks. To use

the BRIM with the U-interface, typical in North American networks, you require

an external NT1 box to convert the U-interface to a T-interface.

Each BRI ISDN connected loop adds two telephone lines to the BCM system.

Each BRIM can add a maximum of eight lines to the BCM system through the

four RJ-48C jacks on the faceplate.

BCM450 Hardware & Installation

NN40011-001 Issue 1.2 BCM450 Rls 6.0 21

Caller ID Trunk Media Bay Module

There are two types of Caller ID trunk media bay modules (CTM):

1. CTM4:

The CTM4 connects a maximum of four analog calling line ID (CLID)

interfaces to the BCM system through four RJ-11 jacks on the front

faceplate of the MBM. These jacks are labelled Line 1,Auxiliary, Line

2, Line 3, and Line 4. The auxiliary jack connects to Line 1.

2. CTM8:

The CTM8 provides eight analog CLID interfaces to the BCM system

through eight RJ-11 jacks on the front faceplate of the BCM. Each jack

also supports disconnect supervision. There are two auxiliary jacks on

this MBM which connect to Line 1 and Line 5.

The auxiliary ports will interface to a V.92 or V.90 modem, fax machine

unit, or analog telephone. When the auxiliary device is active, the BCM

system disables the associated line. If the line is active, the auxiliary

port line is disabled.

When an analog telephone is connected to the auxiliary port, it can be

used as an emergency telephone because this line remains active

during a power outage.

BCM450 Hardware & Installation

22 NN40011-001 Issue 1.2 BCM450 Rls 6.0

Global Analog Trunk Media Bay Module

The Global Analog Trunk Media Bay Module (GATM) provides an interface for

four or eight analog public switched telephone network (PSTN) lines. The

GATM supports both pulse and tone dialing, as well as caller ID and

disconnect supervision in selected markets throughout the world.

The GATM uses an RJ-21 connector as the trunk interface.

Digital Station Media Bay Module

The Digital Station Media Bay Modules (DSM) support digital telephones on

the BCM system.

DSM16(+): supports 16 digital telephones through one RJ-21 connector.

DSM32(+): supports 32 digital telephones through two RJ-21 connectors.

Analog Station Media Bay Modules

The Analog Station Media Bay Modules (ASM, ASM8, ASM8+, and GASM8)

can connect to a maximum of eight analog telecommunication devices. These

devices are standard analog telephones, cordless telephones, fax machines,

answering machines, or modems.

In addition to ASM8 features, the ASM8+ and GASM8 offer the following

features:

 Visual Message Waiting Indicator (VMWI) — LED indicates that a

message is waiting.

 Disconnect supervision (Open Switch Interval [OSI] as per EIA/TIA

464). Indicates to the attached device, in an established

communication, that the connected device should release the call

 Caller ID — provides the name, phone number, and other information

about the caller to the end user telephone at the start of the call.

 Firmware downloading capability — allows the system to upgrade the

ASM8+ and GASM8 firmware.

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 Enhanced ringing capability — ASM8+ and GASM8 provide a ringing

voltage of 2 REN/65 V rms per port.

 Calling line identification (CLID)

 The GASM8 is designated as an ONS (on-premise station) port.

Note: Due to power constraints, a maximum of 2 GASM MBM‘s are supported

in the main unit. Up to 4 GASM units can be installed in the expansion unit.

4x16 Media Bay Module

The 4x16 MBM provides both analog trunk and digital telephone connections.

The 4x16 MBM provides connections for four analog lines and 16 digital

telephones. Each of the four analog lines support caller ID and disconnect

supervision. An auxiliary port next to the Line 1 port enables you to use an

analog telephony device, such as a modem, fax, or telephone, to share the

trunk.

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Global 4x16 and Global 8x16 Module

This is a combination module that provides 16 Digital Extensions and either 4

or 8 analog lines (version dependant).

Fibre Expansion Module

The Fibre Expansion Module (FEM) allows legacy Norstar Expansion Modules

(for connecting extensions and trunks) to be connected to the BCM450. This

would be used in installations whereby a Norstar with existing Expansion

Modules was being replaced by the BCM450. The existing Norstar Expansion

Modules would be connected via fibre cables to the fibre ports on the FEM.

Note: The FEM can only be installed in the main unit, not in the expansion

unit.

Note: Only one FEM per main unit is supported.

Up to 6 Norstar Expansion Modules can be connected via fibre cables to the

FEM. Supported Norstar Expansion Modules are:

 Global Line Module (Norstar Trunk Module in Element Manager)

 Extension Module (Norstar Station Module in Element Manager)

Fibre Ports – Connect to

Norstar Expansion Modules

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 Analog Extension Module (Norstar Analog Station Module in Element

Manager)

Note: Norstar Central Control Unit connection to the FEM is not supported.

Note: ―Daisy chaining‖ of Norstar Analog Extension Modules (AEM) is not

supported on the BCM450, i.e. only one Norstar AEM can be connected to

each FEM fibre port.

Media Bay Modules Wiring Charts

This section is for reference purposes. Wiring for the MBM‘s is provided.

ASM8(+)/GASM/DSM(+) Media Bay Module Amphenol Wiring

Use the table below if connecting extensions (stations) to a DSM Media Bay

Module.

Device

Connection

Wire Colour

ASM8/GASM/DSM

Tip

Ring

White-Blue

Blue-White

Tip

Ring

White-Orange

Orange-White

Tip

Ring

White-Green

Green-White

Tip

Ring

White-Brown

Brown-White

Tip

Ring

White-Slate

Slate-White

Tip

Ring

Red-Blue

Blue-Red

Tip

Ring

Red-Orange

Orange-Red

Tip

Ring

Red-Green

Green-Red

DSM Only

Tip

Ring

Red-Brown

Brown-Red

Tip

Ring

Red-Slate

Slate-Red

Tip

Ring

Black-Blue

Blue-Black

Tip

Ring

Black-Orange

Orange-Black

Tip

Ring

Black-Green

Green-Black

Tip

Ring

Black-Brown

Brown-Black

Tip

Ring

Black-Slate

Slate-Black

Tip

Ring

Yellow-Blue

Blue-Yellow

17 - 25

No Connection

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Note: The ASM8/8+ and GASM MBM‘s support 8 analog stations.

ADID4/8 Media Bay Module Amphenol Wiring

Use the table below if connecting analog trunks to an Analog Direct Inward

Dial MBM.

Device

Connection

Wire Colour

ADID4 & ADID8

Tip

Ring

White-Blue

Blue-White

Tip

Ring

White-Orange

Orange-White

Tip

Ring

White-Green

Green-White

Tip

Ring

White-Brown

Brown-White

ADID8 Only

Tip

Ring

White-Slate

Slate-White

Tip

Ring

Red-Blue

Blue-Red

Tip

Ring

Red-Orange

Orange-Red

Tip

Ring

Red-Green

Green-Red

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GATM4/8 Media Bay Module Amphenol Wiring

Use the table below if connecting analog trunks to a GATM4 or GATM8 Media

Bay Module. It is also possible to connect a power fail extension to the last

pair on the amphenol wiring.

Device

Connection

Wire Colour

GATM4 & GATM8

Tip

Ring

White-Blue

Blue-White

Tip

Ring

White-Orange

Orange-White

3 – 4

No Connection

Tip

Ring

White-Slate

Slate-White

Tip

Ring

Red-Blue

Blue-Red

GATM8 Only

7 – 8

No Connection

Tip

Ring

Red-Brown

Brown-Red

Tip

Ring

Red-Slate

Slate-Red

11 - 12

No Connection

Tip

Ring

Black-Green

Green-Black

Tip

Ring

Black-Brown

Brown-Black

15 - 24

No Connection

Tip

Ring

Violet-Slate

Slate-Violet

Can be used to connect a

power fail analog set. If

system power fails the set will

use line 1.

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G4/8x16 Media Bay Module Amphenol Wiring

The G4/8x16 MBM‘s is a combination of the GATM4/8 and DSM16(+) Media

Bay Modules.

For the Analog Trunk wiring, refer to the GATM4/8 Media Bay Module

Amphenol Wiring section of this guide.

For the Digital Station wiring, refer to the ASM/GASM/DSM Media Bay

Module Ampenol Wiring section of this guide, consulting the DSM32 High

column(s).

4x16 Media Bay Module Wiring

The 4x16 MBM has RJ-11 ports for connecting Analog Trunks, and an

amphenol connection for connecting the Digital Stations. The RJ-11 pin outs

are as below.

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There are 4 line ports for analog trunks, and an auxiliary port next to Line port

1 designated for an emergency (power fail) phone.

For the Digital Station wiring, refer to the ASM/GASM/DSM Media Bay

Module Ampenol Wiring section of this guide, consulting the DSM32 High

column(s).

BRI Ports

The BRI Port Wiring chart below relates to the BRI Media Bay Modules.

BRI Port Wiring

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DTM Ports

The digital trunks are connected to the DTM via the RJ-48C jack.

The pin outs are detailed below.

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Installing Media Bay Modules

The BCM450‘s main unit can accommodate four Media Bay Modules. If the

BCM450 system requires additional Media Bay Modules, an expansion unit

must be connected to the main unit. The expansion unit can then house the

additional Media Bay Modules.

Note: For full details of Media Bay Module assignment, installation, and

configuration, please refer to the BCM450 Media Bay Modules Guide.

Telephony Resource allocation is determined differently depending on

whether or not MBM‘s will be installed in the BCM450 main unit or the

expansion unit (if utilising):

 Main Unit: There are 4 Media Bays available, termed MBM1, MBM2,

MBM3, and MBM4. Physical location determines the Telephony

Resources location.

 Main MBM 1 is pre-configured to be a DSM32(+). This is the only pre-

configured module.

 Expansion Unit: There are 6 Media Bays available. Dipswitch

configuration determines the Telephony Resources location. MBM‘s

can be installed in any bay in the expansion unit.

Note: It is recommended that the Media Bay Modules (MBM‘s) are only

installed in the BCM450 main or expansion unit after they have been

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configured within Element Manager. During the MBM‘s configuration by

Element Manager, the required dipswitch settings will be displayed within the

Element Manager interface. The example below is for illustrative purposes

only with dipswitch settings that may differ from those required for your own

configuration.

Media bay modules can be installed as follows:

Note: Do not install MBM‘s whilst the BCM is powered up, as the Media Bay

Modules are not ‗hot swappable‘.

1. Verify that the Media Bay Module‘s dipswitches have been set

correctly. Please refer to the BCM450 Media Bay Modules Guide for

details.

2. Attach one end of a grounding strap to your wrist and the other end to a

grounded metal surface.

3. With the face of the MBM facing toward you, insert the MBM into the

required MBM bay on the main unit or the expansion cabinet.

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4. Push the MBM completely into the MBM bay. You should hear a click

when the MBM is firmly seated in the bay. Connect the required

cabling.

5. Repeat steps 2 and 3 for each additional MBM to be installed.

Removing a Media Bay Module from the Main or Expansion

Unit.

Note: To remove a media bay module, the BCM main unit or expansion unit

must be powered down.

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1. To remove a media bay module from the main unit, pull the lever

adjacent to the media bay module.

2. If you wish to remove a Media Bay Module from the expansion unit

remove the square panel cover positioned in the middle of the front of

the unit.

3. The media bay module can then be removed by pulling the lever

adjacent to the MBM bay.

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Installing a BCM450 Expansion Unit

Adding a BCM450 Expansion Unit increases the capacity of the BCM450

system by providing a method of adding additional media bay modules

(MBM). Each MBM added, increases the number of trunks or extensions that

you can connect to the BCM450 system.

 The BCM450 can be connected to a maximum of 1 Expansion Unit.

 Each Expansion Unit can support 6 Media Bay Module modules.

 The expansion unit must be attached to the BCM450 by means of a 5

meter DS256 cable that is supplied with the expansion unit.

Note: A keycode is required to enable the expansion unit.

To connect the BCM450 expansion unit to the main unit:

1. Plug one end of the supplied DS256 cable in the DS256 connector on

the expansion unit.

2. Plug the other end of the cable into the DS256 connector on the

faceplate of the MSC in the BCM450 main unit.

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The BCM main unit and expansion unit are each powered through an AC

outlet. The voltage required depends on the geographical location of the units.

You must check that the voltage and wiring are correct for your system before

you connect the units to the power source. Incorrect power settings result in

equipment damage.

BCM450 Power Source Connections

The BCM‘s power unit connection is positioned to a rear of the chassis. The

Expansion unit‘s power connection is also positioned to the rear of the

chassis.

Connecting the BCM450 System Directly to a Power Source

To power your BCM450 systems main unit and if applicable expansion unit,

directly from an AC power source:

1. Connect the BCM and expansion unit to a non switchable, third wire

ground AC electrical outlet.

2. If a power bar is to be utilized, connect the power cord to the power bar

and then connect the power bar to the outlet.

3. If the BCM has a Redundant Power Supply, ensure both power cords

are connected to the power outlet or power bar.

Note: The power supply must be within 1.5 meters of the BCM450 main unit

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UPS and BCM450

The BCM450 system can also be powered via connection to an uninterruptible

power supply (UPS). The UPS provides battery backup for the BCM450

system to maintain continuous operation during power interruption or failure

conditions.

The connections have to be made in the correct order; otherwise the UPS will

not function correctly.

Note: The UPS must be connected before the BCM450 is powered up. If it is

connected to a running BCM system, the UPSD will not function.

To connect the UPS:

1. Plug the USB cable into the USB port of the UPS.

2. Plug the other end of the USB cable into the top USB port of the

BCM450.

3. Plug the UPS power cable into the AC power source.

Note: The power supply must be within 1.5 meters of the BCM450 main unit

Note: For Non American installations, a power supply adapter cord is required

to connect the power supply to the region specific power bar.

Note: APC is the only supported UPS vendor for the BCM

The main unit uses the data interface to enable the UPS to monitor and

control the UPS functions.

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Powering Up the BCM

1. Ensure your BCM450 power supply is connected to the BCM450

system and to an AC wall outlet or a UPS.

2. Ensure the telephony cables are connected to the BCM450 main unit

and BCM450 expansion unit.

3. The BCM‘s power on / off switch is located to the rear of the unit.

4. If you have a BCM450 with a Redundant Power Supply, ensure both on

/ off switches are in the on position.

5. When the power is turned on the BCM will start the boot sequence.

Check the Power and Status LEDs on the main unit.

6. After the BCM450 starts, both LEDs must be solid green.

7. If either LED is not solid green, there is a problem with the main unit.

8. If this system has an expansion cabinet, check the Power and Status

LEDs on the media bay modules (MBM) in the expansion cabinet. Both

LEDs must be solid green. If either LED is not solid green, there is a

problem with the MBM or the expansion cabinet.

9. Once the system has powered up the system can then be configured.

LED Status

Information regarding the status of the BCM450 system can be obtained from

the LEDs that are visible on the front of the main unit of the BCM. The LEDs

can be viewed to help determine if the BCM is functioning properly and if there

are any system generated alarms.

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The table below outlines the various System LED states and their

descriptions.

Power

Status

Description

LED status during Start up sequence

Solid yellow

Power Applied to System

Solid yellow

Off

Power on self test (POST).

Lasts for 9 seconds.

Solid yellow

System initializing (lasts 14

seconds).

Solid green

Solid yellow

Kernel initialization (lasts 8

seconds)or Safe OS.

Solid green

Flashing green

Services initializing (lasts 1

minute).

Solid green

Normal operation.

Solid green

Solid red

Services initialization failed.

LED states seen during Safe Mode start up sequence

Solid red

Solid green

System running with factory

default settings enabled.

Solid red

System running in Software

Reset mode

Solid red

Flashing yellow

System running in

Configuration Reset mode.

LED states seen during shut down sequence or failure

Solid green

Flashing yellow

Graceful shutdown in

progress

Off

Solid yellow

Graceful shutdown

completed

Solid red

Flashing yellow

Overheat detected. Thermal

shutdown completed

Solid red

Power spike or Rail power

fluctuation detected.

Flashing red

Solid red

Rail Power fluctuation. Power

Monitor Shutdown completed

Solid yellow

Solid red

Power spike shutdown

completed (temperature and

Rail power ok).

Off

No power, system is shut

down (power cable is

disconnected)

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Power

Status

Description

Start-up Profile LED states (seen only during initial system install or staging)

Flashing Yellow

Start-up Profile executing

Solid Green

Start-up Profile successfully

applied.

Flashing Yellow

Flashing Red

Start-up Profile failure.

The table below outlines the various LED states and their descriptions, in

relation to the hard disk.

LED

Description

Off

No Hard Disk Drive activity detected

Green

Normal Operation

Red

Hard Disk Drive Fault

Flashing Orange

Hard Disk Drive Activity

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Additional Information

The following sections contain procedures that may not be necessary in all

installations.

Installing a Capacity Expansion Card

The main unit of the BCM450 system supports 100 phone stations, 48 trunks

(with the exception of E1 trunks which support two DTM media Bay Modules

providing a total of 60 E1 trunks), 2 fax ports, 300 Unified Messaging Seats

and 64 conference ports.

When installed, the Capacity Expansion Card (CEC) increases the media

processing capacity on the BCM450 so that it can support up to 300 stations

and 130 trunks. It also provides an increase in the BCM‘s application capacity.

To install the CEC:

1. Check for a recent backup of the BCM450 programming. If there is no

recent backup, use Element Manager to back up of all the system data.

2. Use Element Manager to shut down the BCM450 system.

3. Power down the BCM450.

4. Disconnect the BCM450 unit from the AC power source.

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5. Use a grounding strap and attach one end to your wrist and the other to

a grounded metal surface.

6. To gain access to the CEC slot, the base function tray (BFT) can be

removed. Remove the screws from the two BFT levers to the front of

the BCM.

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7. Pull the base function tray levers towards you, the base function tray

should move forward.

8. Hold the levers and pull the tray until it is removed from the main unit.

9. Place the tray on a clean, static free surface.

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10. There is a plastic cover on the CEC slot of the BCM Main Unit.

11. Remove this cover by applying pressure to the bottom of the faceplate

from the inside of the Base Function tray. Once the cover has come

loose, remove the faceplate.

12. The Capacity Expansion Card is connected to the main board by four

metal standoffs (included).

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13. Screw the four metal standoffs into the main board of the base function

tray.

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14. Move the CEC into position from the back of the base function tray.

15. Align the connectors on the card and on the main board of the base

function tray and push down. Ensure that the card is connected

securely to the main board.

16. Use the four supplied screws to fasten the card to the standoffs.

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17. The Capacity Expansion Card is now secured to the Base Function

Tray.

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18. Reinstall the base function tray and power on the BCM450 system.

Please refer to the Installing a Base Function Tray section of this

guide.

Replacing Internal Components

WARNING: Risk of leakage currents

You must disconnect the telephony and data networking cables from the

system before disconnecting the power cord from a grounded outlet.

1. Ensure you have the following tools:

 Phillips screwdriver #2, with a 3.5-inch blade

 3/16-inch slot screwdriver

 Antistatic wrist grounding strap

2. Check for a recent backup of the BCM450 programming. If there is no

recent backup, use Element Manager to back up of all the system data.

3. Use Element Manager to shut down the BCM450 system.

4. Shut down the BCM450

5. Disconnect all cables

6. Disconnect the main unit from the power outlet.

CAUTION: Risk of equipment damage

Protect the hardware components against damage from electrostatic

discharge. Always wear a grounded wrist strap before you handle

components. Always place the components in a static-free container.

7. Remove the BCM450 main unit from the rack, wall, or desktop and set

it on a flat, clean, static-free surface. Access can now be gained to the

BCM‘s internal components.

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Removing the Base Function Tray (BFT)

The base function tray can be removed from the BCM‘s main chassis to

provide access to the BCM‘s internal components. The BFT can also be

removed and replaced it is defective.

1. Check for a recent backup of the BCM450 programming. If there is no

recent backup, use Element Manager to back up of all the system data.

2. Use Element Manager to shut down the BCM450 system.

3. Disconnect any connectors from the front of the base function tray.

4. Disconnect the BCM system from the AC power outlet.

5. Attach one end of the grounding strap to your wrist and the other end to

a grounded metal surface.

6. Remove the screws from the two BST levers to the front of the BCM.

7. Pull the base function tray levers towards you, the base function tray

should move forward.

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8. Hold the levers and pull the tray until it is removed from the main unit.

9. Place the tray on a clean, static free surface.

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Installing a Base Function Tray

A base function tray can be reinstalled after maintenance, or a new base

function tray installed if the original is defective.

1. Check for a recent backup of the BCM450 programming. If there is no

recent backup, use Element Manager to back up of all the system data.

2. Use Element Manager to shut down the BCM450 system.

3. Disconnect the BCM system from the AC power outlet.

4. Attach one end of the grounding strap to your wrist and the other end to

a grounded metal surface.

5. Move the base function tray levers towards you to the unlocked

position.

6. Position the base function tray in the main unit bay.

7. Insert the base function tray into the main unit.

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8. Push the base function tray levers forward to the locked position. There

is a connection point

9. Install the base function tray lever screws.

10. Insert all connectors in the correct locations on the base function tray

face.

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11. Restore the BCM system to operation.

12. Observe the system status monitor LEDs to ensure the base function

tray initializes correctly.

Replacing the Power Supply

Note: Replacing the whole Redundant Power Supply assembly is similar to

the process described in this section. However, if a single Redundant Power

Supply module requires replacing, refer to the Replacing a Redundant

Power Supply Module section of this guide.

1. Check for a recent backup of the BCM450 programming. If there is no

recent backup, use Element Manager to back up all of the system data.

2. Use Element Manager to shut down the BCM450 system.

3. Ensure that all cables are disconnected from the front of the base

function tray.

4. Disconnect the main unit and the expansion cabinet (if applicable) from

the AC power connection.

5. Attach one end of the grounding strap to your wrist and the other end to

a grounded metal surface.

6. Remove the top rear cover panel from the BCM main chassis by

removing the top cover screws to the rear of the main chassis.

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7. The power supply module is located at the back of the unit, on the right

hand side. Loosen the screws securing the power supply module.

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8. The power unit‘s cables are connected to the main chassis to provide

power to components such as the hard disk and media bay modules.

Disconnect the power unit cables from the main chassis.

9. When disconnected from the main unit, gently lift out the power supply.

10. Place the new power supply onto its holding bracket.

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11. Reconnect the power supply cables to the BCM‘s main unit.

12. Secure the power supply module by tightening the screws that will hold

it firmly within the BCM chassis.

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Replacing a Redundant Power Supply Module

Should one of the Redundant Power Supply modules become faulty, it can be

replaced using the following procedure.

1. Check for a recent backup of the BCM450 programming. If there is no

recent backup, use Element Manager to back up all of the system data.

2. Use Element Manager to shut down the BCM450 system.

3. Ensure that all cables are disconnected from the front of the base

function tray.

4. Disconnect the main unit and the expansion cabinet (if applicable) from

the AC power connection.

5. Attach one end of the grounding strap to your wrist and the other end to

a grounded metal surface.

6. Loosen and remove the screw that holds the module in the cage.

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7. Using the handle on the module, pull the module free of the cage.

8. Insert the new module and secure by replacing the screw.

9. Re-attach all the power, telephony and data cables, and power the

system back up again, ensuring that the on / off switch for both

modules is in the on position.

Removing the Hard Disk

The BCM450 is fitted with an 80 GB SATA hard disk. SATA: Serial ATA – A

newer type of hard disk controller allowing faster data transfer than EIDE

controllers. The SATA cable from motherboard to hard drive is significantly

narrower than the IDE cables.

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If the disk becomes faulty or is damaged, it can be replaced.

Warning: Do not use an electric or magnetic screwdriver to remove the hard

drive or any other internal component. Use of a magnetic screwdriver can

result in the loss of data stored on the disk. The hard disk drive should be

handled with care. If it is knocked or dropped it can be damaged. .

1. Check for a recent backup of the BCM450 programming. If there is no

recent backup, use Element Manager to back up of all the system data

if possible.

2. For RAID enabled systems, i.e. supporting a secondary hard drive, you

can check which hard drive has failed. In the Element Manager

Administration tab, open the System Metrics folder and click on Disk

Mirroring. If either drive is listed as Failed or not listed at all (e.g. the

system may have been rebooted after an earlier failure) that drive will

need replacing.

3. Use Element Manager to shut down the BCM450 system.

4. Disconnect all cables.

5. Disconnect the BCM system from the AC power outlet.

6. Attach one end of a grounding strap to your wrist and the other end to a

grounded metal surface.

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7. On the bottom left of the front panel of the base function tray there is a

thumb screw.

8. Loosen the thumb screw and remove the hard disk bay faceplate.

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9. The hard disk bracket should be visible. The drive on the left is the

primary hard drive (or HDD-1) and the drive on the right (if present) is

the secondary hard drive (or HDD-2).

10. Pull hard disk and bracket forward, so that it is removed from the

BCM450 main unit.

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11. If the secondary hard drive (HDD-2) is being replaced, remove the

drive on the right hand side.

12. Place the hard disk and bracket on a flat, clean, static-free surface.

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13. Remove the four screws that secure the hard disk to the hard disk

bracket.

14. Remove the hard disk from the hard disk bracket, and place it on a

clean, static free surface.

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Installing the hard disk

1. Use Element Manager to shut down the BCM450 system, if not already

done so.

2. Disconnect all cables.

3. Disconnect the BCM system from the AC power outlet.

4. Attach one end of a grounding strap to your wrist and the other end to a

grounded metal surface.

5. Place the new hard disk in the hard disk bracket and use the four hard

disk bracket screws to secure the hard disk to the bracket.

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6. Push the hard disk and bracket forward into the primary hard disk bay

(the left hand slot) if replacing the primary hard drive, or the secondary

hard disk bay (the right hand slot) if replacing the secondary hard drive.

7. Ensure that the hard disk bracket is seated properly.

8. Reattach the hard disk front cover panel to the main unit of the BCM.

9. Tighten the thumb screw.

10. If you have just installed a Multi-Image hard drive in a non-RAID (i.e.

single hard drive) system, please now proceed with the Preparing the

Multi-Image Hard Drive section.

Note: For RAID systems only. If you have just replaced one of the drives with

a Multi-Image hard drive, the active RAID drive will overwrite the Multi-Image

drive. If both RAID drives have failed and have been replaced by the Multi-

Image Hard Drive, proceed with the Preparing the Multi-Image Hard Drive

section.

11. If required, perform a restore or manually reprogram the system as per

the System Start Up process (refer to the relevant System Start Up

Guide).

12. For RAID systems, check that the RAID service is enabled in Element

Manager. In the Administration tab, navigate to System Metrics,

Disk Mirroring. If the Admin Status field reads Disabled, click the

Change button to change the status. This will automatically reboot the

BCM.

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Preparing the Multi-Image Hard Drive

The Multi-Image Hard Drive field Replaceable Unit contains multiple BCM

software images. This allows for a common hard drive FRU to be installed in

either a BCM50 or BCM450 chassis, and offers a range of software releases

to be applied to the BCM having the hard drive replaced.

Once installed, the preparation process involves powering up the BCM,

connecting to the BCM via a SSH client such as PuTTY to access the

command menu, and selecting the correct software version for the BCM. On

process completion, all non-required images will have been erased, and the

BCM will boot up ready for a restore of a previous backup, or manual re-

programming via the System Start Up process (refer to the System Start Up

Guide).

Note: For RAID systems this procedure is only required if both RAID drives

have failed. Installing a single Multi-Image Hard drive in a functioning RAID

system will result in the Multi-Image Hard Drive being overwritten by the active

RAID drive.

Note: Perform the preparation process from a PC connected to the OAM port

of the BCM.

Use the following procedure to select the required software release of the

Multi-Image hard drive.

1. Once the hard drive is correctly installed, as described in the

Removing the Hard Disk and Installing the Hard Disk sections of

this guide, connect a PC to the OAM port of the BCM and power up the

BCM. If you experience problems in connecting to the BCM when

configured to obtain an IP address automatically via DHCP, configure

your PC with the following IP settings:

 IP Address = 10.10.11.2

 Subnet Mask = 255.255.255.252

2. When the BCM is ready to accept a SSH client connection, the Power

LED will be full green, and the Status LED will be blinking orange.

Open up a SSH client such as PuTTY, and connect to the default OAM

port address 10.10.11.1

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3. Login to the BCM using the default details:

 User = nnadmin

 Password = PlsChgMe!

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4. The Quick Configuration menu will display. Select 1 -> Install and

Activate a BCM SW Release.

5. Detection of the BCM hardware type - i.e. BCM50 or BCM450 (BCM

200/400 5.0 or later systems will be detected as BCM450) – will begin.

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6. When the hardware type has been detected, you will be presented with

the option of applicable software releases to apply to the hard drive.

Enter the required software release. (The options shown below are for

a BCM50 system. The relevant BCM450 options will be shown if a

BCM450 system is detected.)

7. If you have made an incorrect selection, enter n at the Do you wish to

continue… prompt (this will return you to the main menu). Otherwise,

enter y to confirm and continue.

Note: If the wrong software release is selected and confirmed, a new

replacement hard drive will be required as the following process is irreversible.

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8. The selected software release will be applied to the hard drive, and

could take up to 25 mins to complete. The SSH client will be

disconnected from the BCM.

9. Once the process is complete, the BCM will boot up into a normal

working state (both the Power and Status LED‘s should be green).

Either perform a restore or manually reprogram the BCM via the

System Start Up process (refer to the relevant System Start Up

Guide).

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Replacing the Random Access Memory (RAM) Card

The RAM card can be replaced if it is damaged or defective. The card

required is a DDR RAM Card (up to 1 gigabyte, 533 megahertz.

1. Check for a recent backup of the BCM450 programming. If there is no

recent backup, use Element Manager to back up of all the system data.

2. Use Element Manager to shut down the BCM450 system.

3. Disconnect all cables

4. Disconnect the BCM system from the AC power outlet.

5. Attach one end of the grounding strap to your wrist and the other end to

a grounded metal surface.

6. Remove the base function tray.

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7. Carefully push down on the holding clips positioned on either side of

the DIMM.

8. When you press down on the holding clips, the DIMM should lift out of

the DIMM slot.

9. Place the DIMM in a static-free container.

10. Position and correctly align the new DIMM (edge connectors first) into

the connector.

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11. Carefully and firmly press down on the top of the DIMM card with your

thumbs. At the same time, use your index fingers to move the fastening

tabs inward toward the card.

12. When the card is completely inserted in the connector, the holding clips

should clip to the side of the DIMM card.

13. Reinstall the base function tray.

14. Insert all connectors in the correct locations on the base function tray

face.

15. Restore the BCM system to full operation as required.

Replacing a Cooling Fan

Note: For BCM‘s fitted with a Redundant Fan, determine which fan has failed

before removing the case. The procedure described in this section can be

applied to either fan.

To replace a defective cooling plan:

1. Use Element Manager to shut down the BCM450 system.

2. Disconnect all cables.

3. Disconnect the BCM system from the AC power outlet.

4. Attach one end of the grounding strap to your wrist and the other end to

a grounded metal surface.

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5. The fan can be accessed by removing the panel cover located to the

rear of the BCM‘s main unit.

6. Disconnect the fan cable connector from the connector connected to

the BCM main unit.

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7. Remove the fan‘s retention clips. This can be achieved by pushing the

clip out from the inside of the chassis. The retention clips have two

parts: a center pin and a collar.

8. Remove the center pin and collar from the BCM and place them in a

safe location.

9. Lift the fan away from the BCM unit.

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10. Place the new fan in the BCM unit in the same position as the old fan.

11. Ensure the fan cable is oriented to the bottom of the fan and that the

fan label is closest to the grill on the panel.

Note: You must ensure the label of the new fan faces the back of the

BCM450 unit as air must flow out of the unit as indicated by the embossed

arrows on the fan itself.

12. Align the fan chassis mounting holes with the holes in the fan access

panel.

13. Hold the fan in place against the BCM chassis and push the retention

clip collars through mounting holes.

14. Insert the center pin into the retention clip collar.

15. Connect the fan cable connector to the base function tray connector.

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16. Ensure that the fan is securely connected to the BCM chassis.

17. Restore the BCM450 system to operation as required.

Replacing the Clock Battery

The clock battery can be replaced if it fails. This clock battery supplies the

power required to keep accurate CMOS information if there is a power failure.

Note: You must replace the battery with a CR2032, 3 Volt Maxell coin cell

battery. The use of any other manufacturer can invalidate the safety approval

of the BCM450 main unit and possibly cause a fire or explosion.

1. Check for a recent backup of the BCM450 programming. If there is no

recent backup, use Element Manager to back up of all the system data.

2. Use Element Manager to shut down the BCM450 system.

3. Disconnect all cables.

4. Disconnect the BCM system from the AC power outlet.

5. Attach one end of the grounding strap to your wrist and the other end to

a grounded metal surface.

6. Remove the Base Function Tray.

7. The clock battery is positioned towards the center of the main board of

the base function tray.

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8. Carefully lift the battery out of its socket. Do not use any type of tool to

remove the battery.

9. Carefully align the new battery with the top of the battery socket.

10. The positive side of the battery must face upwards.

11. Gently push down until the battery snaps into the socket.

12. Reinstall the base function tray.

13. Restore the BCM system to operation.

Resetting the BCM450 using the Reset Button

The BCM450 can be reset by pushing the reset button situated at the front of

the BCM450. The length of time that the button is pressed determines the

type of reset that is performed.

 If the reset button is pressed for less then 5 seconds, the BCM will

begin the reboot process which will complete in less then 30 seconds.

 If the BCM450 Reset Button is held for 5 seconds, the BCM450 will

immediately reboot. Data loss may occur.

Note: The immediate reboot option should only be utilized when the BCM450

is not responding to normal reboot operations or is entirely non-responsive.

 If the BCM450 system has been shut down from the CLI, the Reset

Button must be held for 5 seconds to initiate the reboot process.

 Upon restart caused by a press of the Reset Button, the BCM450 will

wait up to 10 seconds for a user to login to the BCM Maintenance CLI.

If no user logs in to the Maintenance CLI within this 10 second period,

the BCM will boot the BCM‘s operating system.

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When the BCM450 is in the reset condition, further modifications can be made

via the Maintenance CLI that can be accessed by the Serial Port of the BCM.

BCM Command Line Interface

The BCM Command Line Interface (CLI) provides configuration information

and reset utilities and is dependent on which state the BCM is in:

 Configuration CLI

 Maintenance CLI

Configuration CLI

The Configuration CLI can be accessed during normal operation and provides

the following options:

0 - Exit. The system exits the CLI to the login prompt.

1 - Reboot. The system reboots to the Main OS.

2 - Shutdown. The system shuts down. You need physical access to the

BCM450 hardware to restart the system.

3 - Safe OS. The system reboots to the Safe OS and waits 1 minute for you to

not login within 1 minute, the system changes to the Main OS.

4 - Configuration Reset. A Level 1 reset occurs. The system resets all

configuration data to the factory defaults.

5 - Software Reset. A Level 2 reset occurs. The system resets all

configuration data and software to the factory defaults.

6 - IP Configuration. You can configure the following basic IP settings:

0 - Return to Previous Menu. The system returns to the main menu.

1 - Hostname. The hostname of the system.

2 - IP Address. The IP address of the system.

3 - Subnet Mask. The subnet mask for the IP address.

4 - Default Gateway. The default gateway for the system.

5 - DHCP Client Mode. Enable or disable the DHCP client.

6 - Commit Changes. Save changes to the IP settings.

7 - Reload Settings. Reload the existing IP settings.

7 – Health Check. This option checks:

 The BCM chassis type to determine whether the BCM is a

standard system, an upgraded system, or out-of-factory

redundant system.

 RAID keycode to determine whether RAID feature is

provisioned on the BCM (RAID is always provisioned on an out-

of-factory redundant system).

 Installation of secondary hard drive in a BCM in which RAID

feature is provisioned.

 Type of power supply (redundant or standard) installed on the

system (Out-of-factory redundant system always have a

redundant power supply installed)

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 Status of the power supply module(s), power supply fan(s), and

chassis fan(s)

Maintenance CLI

The Maintenance CLI displays when the system is in the Safe OS mode. The

Safe OS is a diagnostics mode that can be used if the Main OS is

experiencing problems. No applications or telephony services are running

when the BCM is in Safe OS mode.

Note: It is recommended that you access the Maintenance CLI only under the

advice of support personnel.

The Maintenance CLI can be accessed from option 3 of the Configuration CLI

(select option 3 and attempt to access the CLI within 1 minute). The following

options can then be used:

0 - Exit. The system exits to the Safe OS login prompt.

1 - Reboot into Main OS. The system reboots to the Main OS.

2 - Shutdown. The system shuts down. You need physical access to the

BCM450 hardware to restart the system.

3 - Reboot into Safe OS. The system reboots to the Safe OS and waits 1

minute for you to login. If you do not login within 1 minute, the system

changes to the Main OS.

4 - Transition to Main OS. The system changes from the Safe OS to the

Main OS without restarting.

5 - Configuration Reset. A Level 1 reset occurs. The system resets all

configuration data to the factory defaults.

6 - Software Reset. A Level 2 reset occurs. The system resets all

configuration data and software to the factory defaults.

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Accessing the BCM’s Command Line Interface via the Serial

Port

The Serial Port of the BCM450 is located on the front panel.

Note: The CLI method of accessing the BCM is intended for experienced

technicians, or as directed by Avaya Technical Support. Improper use of the

CLI may result in data loss.

Note: To use this method of accessing the BCM your PC must have a serial

port. You will also require a 9-pin female connector serial cable.

1. Connect the serial cable to the serial port of the pc and to the serial

port of the BCM

2. Open a terminal emulation program such HyperTerminal (Start,

Programs, Accessories, Communications, HyperTerminal if using the

Windows™ Classic Menu).

3. HyperTerminal prompts for a name for this connection. Enter a

suitable name and click OK.

4. Select the COM port you are connected to the BCM by, and click on

OK.

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5. Configure the following settings, and click OK:

o Bits per second: 115200

o Data Bits: 8

o Parity: None

o Stop Bits: 1

o Flow Control: None

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6. You will be presented with a Hyper Terminal window.

7. Enter a name for this connection in the Name field and click OK.

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8. Press the enter key. You will be presented with a login screen.

9. Enter the login credentials; enter the username nnadmin (press the

Enter key)

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10. Then enter the password PlsChgMe! or whatever the password has

been changed to (press the Enter key).

11. You will then be presented with the CLI. Make your selections as

described in the Configuration CLI or Maintenance CLI sections of

this guide.

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Accessing the Command Line Interface Using PuTTY

PuTTY is a software tool that can be used to access the BCM CLI, and can be

downloaded from the Administrator Applications web page.

Use the following procedure to install PuTTY and connect to the BCM CLI.

1. Open Internet Explorer.In the address field type (replacing the relevant

part with your BCM IP address): http://<bcm ip address>/

2. Click on Go, or press Return on your keyboard.

Note: You can also use the Web Page button in Element Manager to launch a

web broswer session. The BCM you wish to access must be selected in the

Element Navigation Panel to do this.

3. If you are presented with the Certificate Error window, click on

Continue to this website (not recommended).

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4. Accept any further security messages that you may get presented

with.

5. You will now see the login screen, enter your BCM User name and

Password. By default these are set to User ID: nnadmin Password:

PlsChgMe! Click on OK.

6. In the Welcome to BCM window, ensure the Main tab has been

selected, and the BCM button clicked.

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7. From the Applications list, select Other Administrator Applications

and click Run.

8. Again, accept any security messages that appear, and if prompted

enter any login details.

9. The Administrator Applications screen will be displayed.

10. In the Administrator Applications window, click on the SSH Client

(PuTTY) link, followed by Download PuTTY SSH Client.

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11. Click on the Run button to install the application.

12. Click on Run again.

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13. When installed, the PuTTY program will automatically launch. Enter

the IP Address of the BCM in the Host Name (or IP Address) field,

and click Open.

14. You must now login to the BCM with Administrator credentials. Type in

the user name after login as: and press the Enter key on your

keyboard. Then type in the password, again followed by Enter.

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15. You will then be presented with the CLI. Make your selections as

described in the Configuration CLI or Maintenance CLI sections of

this guide.

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Upgrading to BCM Rls 6.0

BCM450 Rls 1.0 or 5.0 can be upgraded to BCM450 Rls 6.0 via a simple

process. After performing the upgrade, it is recommended that you apply the

Factory Image to ensure that if a Software Reset is performed, the BCM does

not revert to its previous software version.

Pre-Upgrade Activities

Before commencing the upgrade procedure, it is recommended that you

perform the following actions:

 Create a backup of your current BCM configuration. If the upgrade

process fails, you should be able to retrieve the configuration. Refer to

the Backup and Restore Guide for further information.

 Obtain a keycode file with the upgrade entitlement. This will need to be

applied to the BCM prior to performing the upgrade.

 Obtain the Upgrade and Factory Image files. If they are still zipped,

extract them to a suitable location from which the BCM can access. A

suitable location could be:

o Your PC/laptop (i.e. the PC/laptop performing the upgrade via

Element Manager)

o A network folder accessible to the BCM

o A FTP server

o A http or https server

o A USB memory stick

Checking the Time Zone is Set Correctly

Before any upgrade is performed, you should check that the Time Zone has

been changed from the initial default setting, to the Time Zone of your locality.

If the Time Zone is still set to Factory Default, it will not be possible to apply

the upgrade files.

Use the following procedure to check the Time Zone setting.

1. In the Element Manager Configuration tab, open the System folder

and select Date and Time.

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2. Check that the Time Zone field is set to your region, and is not set to

Factory Default.

3. If the Time Zone is still set at Factory Default, select the correct Time

Zone for your region.

Applying the Keycode File

A keycode file containing the upgrade authorisation entitlement (upgrade to

Rls 6.0) should be applied to the BCM before applying the upgrade files.

When you have obtained the keycode file(s) containing the appropriate

upgrade entitlement, apply the keycode using the following procedure.

1. In the Element Manager Configuration tab, open the System folder,

and click on Keycodes.

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2. Click on the Load File button.

3. Browse to the location of the file and select it.

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4. Click Open.

5. The new keycode file will be applied to the BCM, allowing the software

upgrade to be performed.

Performing the Upgrade

You may receive your upgrade files on DVD or in zip format. If your files are in

zip format, ensure they are extracted to an accessible location before

proceeding with the upgrade.

Note: If the keycode containing the relevant upgrade entitlement has not been

applied to the BCM, you will not be able to perform the upgrade.

Note: The upgrade process can take up to 30 minutes, during which some or

all of the BCM services will be unavailable.

Note: Do not interrupt or power down the BCM during the upgrade process,

as this could cause catastrophic failure to the BCM.

Use the following procedure to apply the upgrade files to the BCM.

1. In the Element Manager Administration tab, open the Software

Management folder and select Software Updates.

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2. Click on the Get New Updates button to specify where the upgrade

files are stored.

3. In the Get New Updates dialog box, select the location of the upgrade

files from the Retrieve from drop-down list.

4. For Network Folder, FTP Server, and HTTP(s) locations, enter the

location details of the upgrade files, and any specific security

credentials for locations. Click OK when the details have been

entered.

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5. For the My Computer option (i.e. the upgrade files are stored on your

PC/laptop from which you‘re performing the upgrade), click on the

Browse button.

6. Navigate to the folder containing the extracted upgrade files. Click on

the folder itself (you do not need to select any specific or individual

files) and click on Select.

7. Click on the appropriate upgrade, and click on Apply.

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8. Click Yes in the Confirm window.

9. The upgrade files will then be uploaded to the BCM.

10. When uploaded, the files will be applied.

11. When the upgrade is complete, a confirmation box will display. Click

OK.

12. The system may automatically reboot if this is a requirement of the

upgrade.

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Applying the Factory Image

When the BCM has been upgraded it is highly recommended to apply the

Factory Image. Applying the Factory Image will ensure that the BCM software

version will not revert to it‘s original state, if a Software Reset (also known as

a Level 2 Reset) is performed on the BCM.

The Factory Image is applied using the same method as applying the upgrade

files, i.e. in the Administration tab under Software Management, Software

Updates. Refer to the Performing the Upgrade section for details of how to

apply software updates.

Application of the Factory Image does not stop any BCM services or require a

reboot of the system.

Note: Do not apply the Factory Image unless you are sure the upgraded

system is functioning correctly. You will not be able to perform a Software

Reset and restore a previous backup if the Factory Image is applied before

checking system functionality.

Post-Upgrade Activities

Below is an overview of activities once the BCM has been upgraded to BCM

Rls 6.0, and the Factory Image has been applied:

 Apply any new patches, e.g. from the Smart Update DVD.

 Re-install client applications, including Element Manager. Refer to the

relevant documentation for further information.

 Configure any new BCM Rls 6.0 features that you require (keycodes

may be necessary to unlock some features).

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Avaya Documentation Links

 Installation – System

 Upgrade Guide

Avaya Bcm450 Rls 6 0 Users Manual

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