Avaya Bcm Ivr Tools Obtaining And Activating A Periproducer Or Peristudio Keycode Users Manual

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Information Sheet

BCM-IVR Tools: Obtaining and

Activating a PeriProducer or

PeriStudio Keycode

The following process applies to new users of IVR 2.1 PeriProducer or PeriStudio, or

both, who do not have the earlier versions (IVR1.1) of these tools installed. If you do

have an earlier version of these tools installed and you want to upgrade them, refer to

the BCM/IVR 2.1 Upgrade Guide (N0064485).

How to produce a PeriProducer or PeriStudio keycode

(license file)

1Purchase the appropriate authorization codes for PeriProducer (NTKC0275) or PeriStudio

(NTKC0274) from the BCM catalog.

2Install the BCM/IVR 2.1 workstation software (after you have installed the XVision7

preinstallation software on the CD) by following the instructions available in the Readme

file on the IVR 2.1 CD.

3Determine the MAC address of the workstation on which you want to install the

PeriProducer or PeriStudio software.

aGo to the DOS prompt and type plicnum.

C:\>plicnum

The interface address and hostname information appear on the screen.

Interface Address (Interface #0)--> 0:6:5b:da:51:3f

Interface Hostname -->BCMWKSTN-1

bRecord the MAC address that appears in the Interface Address field.

4Contact Avaya Support by calling 1-800-466-7835.

5Select option 5 and then option 1.

6Tell the Avaya support prime that you need assistance producing a keycode for BCM/IVR.

You are connected to the Avaya keycode support prime.

7Tell the Avaya keycode support prime that you need to produce a BCM PeriPro or

BCM PeriStudio keycode (licence file), or both. You must provide the support prime with

the authorization code(s) obtained in step 1 and the MAC address obtained in step 3.

The Avaya keycode support prime generates the keycode and sends it to you by e-mail.

Complete steps 8 to 16 to enable the appropriate licenses for PeriProducer, PeriStudio, and

plicd.

8Move the keycode file that the Avaya keycode support prime sent to you to the

following location on the PC where the PeriProducer and/or PeriStudio applications

have been installed:

%VPSHOME%\PERIplic\etc(%VPSHOME%=C:\Program Files\Nortel)

Note: The CD with the PeriProducer and PeriStudio applications is

contained in the BCM450 IVR 2.1 Management and IVR Tools CD Kit

(NTC04030SW) available from the BCM catalog.

.

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9Enable the LSHOST System variable to point to the license server by using Start > Settings >

Control Panel > System.

The System Properties window appears.

10 From the System Properties window, click the Advanced tab.

11 Click Environment Variables.

The Environment Variables window opens. In this example, the localhost is BCMWKSTN-1.

12 In the Environment Variables window, in the User variables section, select the HOME

directory.

13 In the System variables area, select the LSHOST variable from the variables column.

14 Click OK.

The LSHOST system variable now points to the license server.

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15 Start the license service.

aGo to Start > Settings > Control Panel > Administrative tools and click the Services icon.

The Services window opens.

bFrom the list of services, select Avaya License Service.

cClick Start.

16 Execute the following command to verify that the license server has obtained the appropriate

licenses and thereby confirming that the license is activated on the workstation (bcmwkstn-1).

C:\>plicmon bcmwkstn-1

Available Licenses from Server: bcmwkstn-1

Product:PERIPRO x.x

Licensed to ethernet: 0:6:5b:da:51:3f

Refresh every 360 seconds

Product: plicd x.x

Licensed to ethernet: 0:6:5b:da:51:3f

Product: PERISTUDIO x.x

Licensed to ethernet: 0:6:5b:da:51:3f

Refresh every 360 seconds

17 On the BCM IVR 2.1 workstation, go to Start > Settings > Control Panel > Vision

Communications.

aClick the Transports tab.

bVerify that TCP-Unix is enabled.

cIf the XVision server is running, restart the server by going to Start > Programs > Vision >Xvision

Server.

The server restarts.

18 Launch the licensed package (PeriProducer or PeriStudio) by going to Start > Programs > Avaya.

www.avaya.com

Copyright 2010

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