Avaya Business Communications Manager Bst Doorphone Configuration Guide

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BST Doorphone Installation and Configuration
Guide

Avaya Business Communications Manager

Document Status: Standard
Document Number: NN40010-302
Document Version: 02.01
Date: May 2010

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Contents

3

Contents
About the Business Series Terminal (BST) Doorphone . . . . . . . . . . . . . . . . 5
What you need to know . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Environment requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Customer service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Getting technical documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Getting product training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Getting help from a distributor or reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Getting technical support from the Avaya Web site . . . . . . . . . . . . . . . . . . . . . . . . . 6

DN configuration requirements for the BST Doorphone . . . . . . . . . . . . . . . 7
Creating a BST Doorphone DN record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Other BST Doorphone configuration requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Trunk/line data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Scheduled Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

BST Doorphone Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Wire and mount a BST Doorphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Initialize a new BST Doorphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Optional Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Configuring BST Doorphone settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Testing the BST Doorphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Doorphone configuration tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

BST Doorphone Installation and Configuration Guide

4

Contents

NN40010-302

5

Chapter 1
About the Business Series Terminal (BST) Doorphone
This guide leads an Avaya installer and/or system administrator through installing and configuring
a BST Doorphone on an Avaya Business Communications Manager (Avaya BCM) system.
The BST Doorphone is used as an intercom device to control access to your building. It provides
call notification and handsfree communication from a site entry location to assigned telephones on
the Avaya BCM system.
Note: Door opening capabilities are available with a Door Opening Controller (DOC).
For more information on DOC, refer to “Optional Equipment” on page 13.
This chapter contains:
• “What you need to know”
• “Environment requirements”
• “Customer service”

What you need to know
To install and configure a BST Doorphone you must:
• know how to log on to Business Element Manager and use the Business Element Manager
interface
• be an Avaya installer with Business Communications Manager certification
• know basic Avaya terminology

Environment requirements
Check the following environment requirements:
Temperature

-35° to 60°C (-31° – 140°F)

Relative humidity

5% to 95% non-condensing

Background noise

up to 70 dB A

BST Doorphone Installation and Configuration Guide

6

Chapter 1 About the Business Series Terminal (BST) Doorphone

Customer service
Visit the Avaya Web site to access the complete range of services and support that Avaya
provides. Go to www.avaya.com or go to one of the pages listed in the following sections.

Navigation
•
•
•
•

“Getting technical documentation” on page 6
“Getting product training” on page 6
“Getting help from a distributor or reseller” on page 6
“Getting technical support from the Avaya Web site” on page 6

Getting technical documentation
To download and print selected technical publications and release notes directly from the Internet,
go to www.avaya.com/support.

Getting product training
Ongoing product training is available. For more information or to register, you can access the Web
site at www.avaya.com/support. From this Web site, you can locate the Training contacts link on
the left-hand navigation pane.

Getting help from a distributor or reseller
If you purchased a service contract for your Avaya product from a distributor or authorized
reseller, contact the technical support staff for that distributor or reseller for assistance.

Getting technical support from the Avaya Web site
The easiest and most effective way to get technical support for Avaya products is from the Avaya
Technical Support Web site at www.avaya.com/support.

NN40010-302

7

Chapter 2
DN configuration requirements for the BST Doorphone
You can set up the DN record prior to a hardware installation, or you can install the hardware
before you configure the DN record. If you install the hardware first, Business Element Manager
will automatically detect the BST Doorphone and list it in the Active DNs table.
Note: Some default DN settings can cause the BST Doorphone to automatically answer
incoming calls that are not intended to be heard over the BST Doorphone. For detailed
information about all DN settings, refer to your Avaya Business Communications
Manager (Avaya BCM) Configuration Guide.

Creating a BST Doorphone DN record
Follow these steps to create a DN record for the BST Doorphone.
1

From Business Element Manager, click the Configuration tab and select Telephony > Sets >
All DNs.

2

The All DNs panel contains three tabs: Line Access, Capabilities and Preferences, and
Restrictions. Depending on which tab is selected, different fields appear in the main panel and
the details panels. The All DNs pane displays the parameters shown in the table below
regardless of what tab is selected. Use Table 1 to set the values for the BST Doorphone.

Table 1 Static information on the main panel
Attribute

Value

Description

Name



Use this field to provide a more specific description of the BST
Doorphone, such as BackDR for Back Door.

Model
Port

Doorphone

Choose Doorphone for the BST Doorphone.



This read-only field shows the port number for the Set DN.
Remember this port number when you are installing the BST
Doorphone to a station module on the Avaya BCM system.

3

Select the Line Access tab and select the DN. Three tabs display in the details panel. You must
set parameters in the main panel and under the following tabs:
• Line Assignment
• Line Pool Access
• Answer DNs

BST Doorphone Installation and Configuration Guide

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Chapter 2 DN configuration requirements for the BST Doorphone

Use Table 2 to set line access parameters for the BST Doorphone.
Table 2 Line access parameters
Tab

Attribute

Values

Description

Main panel

Fwd No Answer

up to 24 digits

Leave blank for the BST Doorphone.

Fwd Busy

up to 24 digits

Leave blank for the BST Doorphone.

Line Assignment Line

read only

Ensure there is no line assignment for this DN.

Line Pool
Access

Line Pool

read only

Ensure that no line pool access is selected for this DN.

Answer DNs

DN

DN number

Ensure that there are no Answer DN assignments for
the BST Doorphone.

4

Select the Capabilities and Preferences tab and select the DN. Additional tabs display in the
details panel. You must set parameters in the main panel and under the following tabs:
• Capabilities
• Preferences
Use Table 3 to set the capabilities and preferences for the BST Doorphone.

5

Repeat these steps for every BST Doorphone you plan to install on the system.

Table 3 Capabilities and preferences
Tab

Attribute

Values

Description

Main panel

Prime line

I/C

Ensure that the prime line value is set to I/C for the
BST Doorphone.

Intercom (I/C)
keys

1

Assign only one intercom key to the BST Doorphone.

Control set

None

Set this value to None for the BST Doorphone.

DND on busy

check box

Ensure that this check box is not selected for the BST
Doorphone.

Handsfree

None
Standard
Auto

Set this value to Auto for the BST Doorphone.

Paging

check box

Ensure that this check box is selected for the BST
Doorphone.

Direct dial

0-9

Set this value to 0 for the BST Doorphone.

Aux ringer

check box

Ensure that this check box is not selected for the BST
Doorphone.

Hotline type

None
Internal
External

Ensure that the Hotline type is sent to None.

Capabilities

Preferences

Note: For a detailed explanation on all line access fields, refer to your Avaya BCM Configuration
Guide.

NN40010-302

Chapter 2 DN configuration requirements for the BST Doorphone

9

Other BST Doorphone configuration requirements
You must configure the Trunk/line data and Scheduled Services for the BST Doorphone to work
properly.

Trunk/line data
Ensure that the BST Doorphone DN (DN XXX) is not assigned as a prime set for lines on the
Avaya BCM system.
The Business Element Manager displays all active lines under:
Configuration > Telephony > Lines > Active Physical Lines headings.

Scheduled Services
Ensure that the BST Doorphone DN (DN XXX) is not assigned as a control set, extra dial set or a
ringing set for scheduled services.
The Business Element Manager displays three services (ringing, restrictions and routing) under:
Configuration > Telephony > Scheduled Services headings.

BST Doorphone Installation and Configuration Guide

10

Chapter 2 DN configuration requirements for the BST Doorphone

NN40010-302

11

Chapter 3
BST Doorphone Installation
The BST Doorphone can be mounted in a standard recessed double-gang electrical box for flush
mounting or surface mounted using the optional surface mount bracket. Mount the BST
Doorphone at shoulder height (approximately 5 ft.) in the absence of other specifications, such as
compliance with local handicapped access regulations, if required.
Select a location for the BST Doorphone within 300 m (1000 ft.) of the Avaya Business
Communications Manager (Avaya BCM) system. This distance can be increased to 780 m (2600
ft.) with the connection of a Station Auxiliary Power Supply (SAPS) to a BST Doorphone.
The BST Doorphone is suitable for exposure to weather; however, care must be taken to ensure
holes or recesses provided for the BST Doorphone are properly sealed to prevent water from
entering the wall in exposed locations. Gaskets are supplied for both flush and wall mount
installations. No gasket is required between the BST Doorphone and surface mount bracket.
Caution: You must install protection devices when wiring between the BST Doorphone
and the Avaya BCM system is routed outside a building, such as aerial or buried cable.
Protection devices must be installed at each end of the exposed cable. Avaya recommends
the ITW LINX MP1A-90-27 secondary protector for this purpose.

Wire and mount a BST Doorphone
1

Remove the BST Doorphone’s faceplate.

2

Determine if you want a flush or surface mount installation.
For a surface mount:

Figure 1 Surface mount

•

Discard the flush mount gasket.

•

Verify the correct orientation of the
surface mount gasket.

•

Thread the wires through the center hole,
then through the surface mount bracket.

•

Fasten the surface mount bracket at the
desired location on the wall.

Surface mount gasket

Surface mount
bracket

Main housing
assembly

Faceplate

OR

BST Doorphone Installation and Configuration Guide

12

Chapter 3 BST Doorphone Installation

For a flush mount:
(into an electrical box embedded in the wall)
•

Discard the surface mount gasket and
bracket.

•

Slide the flush mount gasket onto the main
housing assembly.

Figure 2 Flush mount
Wall

Main housing
assembly

Flush mount
gasket

3

Run a standard 3-pair cable from the Avaya
BCM system to the BST Doorphone location.
Use one pair to connect the ''KSU'' terminals
of the BST Doorphone to a reserved station
module port on the Avaya BCM system.
Strip wires 6 mm (1/4 inch) before inserting
them in the terminal block and tightening.
The second pair can be used to connect an
optional DOC, leaving a spare pair for a
SAPS installation. For more information on
DOC, refer to Optional Equipment on page
13.

4

Faceplate

Figure 3 BST Doorphone TCM connector
screw block

KSU

SAPS

DOC

Note: BST Doorphone connections
are polarity insensitive.

Fasten the BST Doorphone’s faceplate to the main housing assembly.
Note: When the surface mount bracket is used, secure the wiring with a cable tie through the
round holes in the rear of the surface mount bracket or electrical box (customer supplied),
before fastening the BST Doorphone’s faceplate to the main housing assembly.

NN40010-302

Chapter 3 BST Doorphone Installation

13

Initialize a new BST Doorphone
The system automatically recognizes the BST Doorphone once it is installed and connected. Use
the following commands, to refresh the Business Element Manager view in order for the BST
Doorphone to appear in the Active Sets panel.
• In Business Element Manager, click on the IP address in the Network Elements pane. Go to the
top menu and select View > Refresh. Business Element Manager refreshes and the allows BST
Doorphones to appear in the system.
The BST Doorphone will identify itself to the system as a Doorphone.
Note: The Call button’s backlight automatically turns on when the
BST Doorphone is connected to a station module port on the
system. The backlight is useful in low light conditions.

✙

✙

Call button

Optional Equipment
The Door Opening Controller (DOC) operates through a BST Doorphone to provide door opening
control. The DOC receives data from the BST Doorphone, that is compared against a dip-switch
set code for activation.
The DOC provides convenient control of locked mechanisms but is not intended for sole building
entry security. In high security environments, backup systems should be used for added protection.
Power failure, device failure, wiring faults and unauthorized equipment access can all contribute to
a failed locked or unlocked situation.
For more information on the DOC, refer to documentation provided with the DOC unit.

BST Doorphone Installation and Configuration Guide

14

Chapter 3 BST Doorphone Installation

NN40010-302

Chapter 4 Configuring BST Doorphone settings

15

Chapter 4
Configuring BST Doorphone settings
Doorphone programming allows you to customize feature settings for individual BST Doorphones
on the BCM system.
Follow these steps to configure Doorphone settings:
1

From Business Element Manager, click on the Configuration tab and select Telephony >
Sets > Active Sets.
Note: A maximum of 250 BST Doorphones can be attached to the BCM system.

2

Click on the Doorphone you want to program (for example, Doorphone 1) and select the
Capabilities and Preferences tab.

3

Select the Preferences tab from the details panel, and set the Dialing Options to Standard
dial.

4

Select the Doorphone Settings tab from the details panel.

5

Use the information in Table 4 to change the Doorphone settings.

6

Repeat these steps for each BST Doorphone installed on the system.

Table 4 BST Doorphone settings (Sheet 1 of 2)
Setting

Values

Description

Doorphone state

Active

This read-only field indicates if the Doorphone is detected on
the system and is operational.

Speaker volume

Low
Medium
High

Assign a volume level for the Doorphone speaker.

Chime volume

Low
Medium
High

Assign a volume level for chime tones played during a
Doorphone page.

Call Action

Ring Set
Page
Both

Select a call activity when the Doorphone Call button is
pressed.
Ring Set: Calls an internal telephone.
Page: Sends a page tone to a specific group of telephones in a
page zone.
Both: Calls an internal telephone. If the call is not answered
after a set length of time, a page tone is sent to a specific
group of telephones in a page zone.

Target DN

< any telephone DN>

Enter the DN number of the internal telephone to call when the
Doorphone’s Call button is pressed.

Ring Delay

1 to 60 seconds

Select a set length of time (in seconds) to allow ringing at the
Target DN before the call is automatically disconnected.

BST Doorphone Installation and Configuration Guide

16

Chapter 4 Configuring BST Doorphone settings

Table 4 BST Doorphone settings (Sheet 2 of 2)
Setting

Values

Description

Page Target

Internal
External
Both

Internal: Make a page announcement to a specific group of
telephones in a page zone, through the telephone speakers.
External: Make a page announcement through an external
loudspeaker system.
Both: Make a page announcement through telephone
speakers and an external loudspeaker system.

Page Zone

Zone (1 to 6)
All

Assign Doorphone paging to one of six page zones.
Select All to assign Doorphone paging to all six page zones.

Chime Sequence

1 to 4
None
Custom

During a Doorphone page, a page tone will be heard followed
by the distinctive chime.
Select one of four standard distinctive chimes.
Select None to have no chimes presented during a Doorphone
page (only a page tone will be heard)
Select Custom for an unique chime setting. You must enter a
custom chime sequence in the Custom Chime setting.

Custom Chime

< 0 to 8 digit string>

Allows you to create your own chime tune using the following
parameters:
0 to 4 - chime tone (pitch) increases by number
5 = silence

Opener Type

DOC
None

Allows you to specify if a Door Opening Controller (DOC) is
connected to the Doorphone.

Open Digit

0 - 9, * or #
< one-digit code>

The Open digit setting allows you to specify a single digit code
to unlock a door or gate when a DOC is connected to the
Doorphone.

Note:
The Open digit setting must match the dip-switch set code on the DOC. For more
information on DOC, refer to Optional Equipment on page 13.
Hardware ID

<10 character string>

This read-only field that shows the hardware identification
number assigned to the Doorphone.

Testing the BST Doorphone
You can perform the following tasks to test the Doorphone settings:
• Press the Call button on the BST Doorphone and ensure the Target DN telephone rings.
• Let the Target DN telephone ring until the call is automatically disconnected. Ensure that a page
tone followed by the Doorphone’s distinctive chime is heard at specified telephones included in
the Doorphone’s page zone.
• To establish a voice path, dial the BST Doorphone’s DN from any telephone on the system, or
press the Call button on the BST Doorphone and answer the ringing call at the Target DN
telephone.
• If installed, test the DOC as shown below:
— Press the Call button on the BST Doorphone and answer the call at the Target DN
telephone.
NN40010-302

Chapter 4 Configuring BST Doorphone settings

17

— To open the door, dial the single digit code (specified in Doorphone programming) or on a
two-line display telephone, press the OPEN display button.
— Press the release button or hang up to end the test.

Doorphone configuration tips
• The Doorphone’s Target DN telephone should be assigned to the same page zone that is used by
the Doorphone for paging (chime presentation).
• The Doorphone can ring several telephones on the system using Answer DNs. Program one or
more telephones to have a Ringing Answer button for the Target DN telephone.
— For example, the Target DN telephone is DN 230. Assign DN 230 as an Answer DN for
extensions 223, 224 and 225. When the BST Doorphone Call button is pressed, four
telephones on the system will ring (telephones: 230, 222, 223 and 225).
For more information on Answer DNs and assigning telephones to page zones, refer to your Avaya
Business Communications Manager (Avaya BCM) Configuration Guide.

BST Doorphone Installation and Configuration Guide

18

Chapter 4 Configuring BST Doorphone settings

NN40010-302



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