Avaya Contact Center Users Manual Intelligent Supervisor Guide
2015-06-01
: Avaya Avaya-Contact-Center-Users-Manual-736285 avaya-contact-center-users-manual-736285 avaya pdf
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Page Count: 28
- Getting started with Intelligent Contact Center
- Intelligent Contact Center Supervisor
- Logging on to Intelligent Contact Center
- What agents should log on to
- Using Feature Codes
- Monitoring call activity
- Silently monitoring agent calls
- Monitoring skillsets
- Taking some Not Ready time
- Logging off
- Programming a memory button
- Changing your supervisor password
- Supervisor Help
- Checking skillset mailboxes for messages
- Updating web page lists for Multimedia Intelligent Contact Center agents
- Communicating Activity Codes to agents
- Important considerations about how agents use features