Avaya Feature Matrix For 1100 1200 Sip Deskphones Users Manual
2015-06-01
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1100/1200 SIP Deskphones on Avaya Aura® The purpose of this document is to provide an overview of the capabilities available to 1100/1200 IP Deskphones that are migrated from Communication Server 1000 to an Avaya Aura® environment. 1.0 INTRODUCTION .................................................................................................................................................2 2.0 BASIC PHONE KEY OPERATION ...................................................................................................................4 3.0 SIP CONTEXT SENSITIVE SOFTKEY FEATURES ......................................................................................6 3.1 IDLE PHONE .........................................................................................................................................................6 3.2 ACTIVE PHONE ....................................................................................................................................................6 3.3 VISUAL COMPARISON OF UNISTIM AND SIP PHONE SCREEN ..............................................................................7 4.0 SIP FEATURE COMPARISON ..........................................................................................................................8 5.0 DN TYPE ASSIGNMENTS ................................................................................................................................ 13 6.0 CALL FEATURES ON UNISTIM PHONES ................................................................................................... 10 7.0 FEATURE TO FNE/FAC ................................................................................................................................... 13 8.0 FEATURE INTERACTIONS ............................................................................................................................ 16 8.1 CONFERENCE ..................................................................................................................................................... 16 8.2 TRANSFER .......................................................................................................................................................... 16 8.3 HOLD ................................................................................................................................................................. 16 8.4 CALL FORWARD................................................................................................................................................. 16 8.5 GROUP PAGE...................................................................................................................................................... 17 8.6 INTERCOM.......................................................................................................................................................... 17 8.7 AUTO-ANSWER .................................................................................................................................................. 17 8.8 NON-RINGING EXTENSION ................................................................................................................................. 17 8.9 G.722 CODEC SUPPORT ..................................................................................................................................... 17 9.0 UNSUPPORTED FAC/FNE FEATURES ......................................................................................................... 18 9.1 UNSUPPORTED FNE FEATURES.......................................................................................................................... 18 9.2 UNSUPPORTED FAC FEATURES ......................................................................................................................... 19 Version 1.1 SIP4.4 Feature Matrix Page 1 1.0 Introduction This document covers the feature functionality of the 1100/1200 Series IP Deskphones running the SIP 4.4 software on Avaya Aura® (6.2 Feature Pack 2 and later), compared to the features available for the same phones using UNIStim on the Communication Server 1000 (CS 1000). The document describes the features local to the phones as well as the Call Server driven features. There are also sections covering the administration of dial codes on the Avaya Aura® system which are used to access most of the call server features in the Avaya Aura® environment. In transitioning 1100 and 1200 IP Deskphones to SIP and re-homing those phones onto the Avaya Aura® Session Manager (SM), the user will see a change in the operation of certain telephony features. Some Communication Manager (CM) features will require the entry of Feature Name Extensions (FNE) or Feature Access Codes (FAC). These are existing Avaya Aura® feature activation mechanisms which have been re-used as part of the SIP 4.4 program. In the sections that follow, the use of FAC/FNE codes is highlighted for specific features. See section 5.0 for a table that maps CS 1000 UNIStim programmable key features to Avaya Aura® features. See section 6.0 for a table that maps the CS 1000 feature names to Avaya Aura® FAC/FNE names. 1100/1200 IP Deskphones are not supported as ACD agent phones or attendant phones on Avaya Aura®. The 96xx SIP phones can be used for that purpose. This document applies to the following IP Deskphones: 1120E, 1140E, 1165E and the 1100 Series Expansion Module 1220, 1230 and the 1200 Series Expansion Module Note that the 1110, 1150E and the 1210 IP Deskphones do not support SIP and cannot be migrated to Avaya Aura®. The following table provides a lexicon of CS 1000 to Avaya Aura® feature names for features assignable to the phones. CS1K Feature Name Avaya Aura® Feature Name Access Method Abbreviated Dialing List1 FAC Abbreviated Dialing List2 FAC Abbreviated Dialing List3 FAC Abbreviated Dial – Prgm Group List FAC Ring Again Automatic Callback FNE Call Forward Busy Call Forwarding Activation Busy/DA FNE Call Forward All Calls Call Forwarding Activation All FNE Version 1.1 SIP4.4 Feature Matrix Speed Call/System Speed Call Page 2 CS1K Feature Name Avaya Aura® Feature Name Access Method Call Forward Disable Call Forwarding Deactivation FNE Call Park FNE Answer Back FNE Call Pickup Call Pickup FNE Charge Account, Forced CDR Account Code FAC Calling Party Privacy Per Call CPN Blocking FNE Conference 3 or 6 Party Ad-hoc Conference FNE Selectable Conferee Disconnect (for last party) Ad-hoc Conference Drop Last Added Party FNE Call Pickup, Directed (DPU) Directed Call Pickup FNE Directed Group Call Pickup FAC Extended Group Call Pickup FNE Mobile X Enhanced EC500 FAC/FNE Priority Call Priority Calling FNE Extended Call Fwd Busy D/A FAC Extended Call Fwd All FAC Access Restrictions Restriction - Controlled FAC Group Hunt Deactivate Hunt Group Busy FAC Malicious Call Hold Malicious Call Trace FNE Do Not Disturb (Remotely activated) Remote Send All Calls FAC (similar to) Station Specific Authorization Code Station Lock FAC Transfer call to VM Transfer to Voice Mail FNE (similar to) Attendant Break-In with Secrecy Whisper Page Activation FNE Recorded Announcement Announcement Record/Listen FAC Controlled Class of Service Change COR FAC (similar to) User Selectable Call Redirection Change Coverage Access Code FAC Version 1.1 SIP4.4 Feature Matrix Call Park Call Pickup, Directed (GPU) Remote Call Forward Page 3 2.0 Basic Phone Key Operation When the 1100/1200 UNIStim IP Deskphone is reloaded with the SIP application software, some button functionality remains the same and some changes. The following table lists the phones’ fixed keys and compares the fixed key function on the UNIStim phone to its comparable function on the SIP phone. Phone Key/Button Handsfree, Headset, Hookswitch, Mute, Hold, Goodbye, Volume Up/Down, Directory, Quit Message/Inbox Shift/Outbox/Expand Services Expand 4 Context sensitive soft keys 4/6/8 Programmable Feature keys CS 1000 UNIStim Operation per key name Avaya Aura® SIP Same Voice mail Access 2nd group of programmable keys Single press: Call Server’s telephony menu Double press: Local menu Voice mail/IM Inbox Outbox (no shift key functionality) Single press: Local services menu Double press: Local network menu IM Messages Local feature functionality: 3-Party Conference, Transfer, Call Forward, Do Not Disturb, Redial GXAS access Call Server features: Transfer, A03/A06 Conference, Call Forward, Ring Again, Call Park, Ringing Number Pickup, Speed Dial, Privacy Release, Charge Account and Calling Party Number DNs and Call Server administered features Login extensions and locally/config file administered features. A one-touch “More Features” key can hold a list of features for easy access, including Call Park, Call Pickup, Ring Again, System Speed Dials, Call Forward Busy/No Answer, etc. As can be seen in the above table, there is some rearrangement of feature access between the UNIStim and SIP versions of the phone. The UNIStim phone has a number of Call Server features configured by default on the four soft keys. The SIP phone has local features on those soft keys with Call Server features accessed via the Programmable Feature (PrgmFeat) keys. Version 1.1 SIP4.4 Feature Matrix Page 4 The following table shows the difference in where these features are accessed. Call Feature CS 1000 UNIStim Avaya Aura® SIP Conference Softkey Transfer Call Forward Softkey Softkey Ring Again Call Park Ringing Number Pickup Speed Dial Privacy Release Charge Account Calling Party Number Do Not Disturb Secondary DN Appearances Softkey Softkey Softkey Softkey Softkey Softkey Softkey PrgmFeat Key PrgmFeat Keys Softkey (local conf) or PrgmFeat Key (system ad-hoc conf) Softkey Softkey (local CFW) or PrgmFeat Key (system CFW or other variant) PrgmFeat Key PrgmFeat Key PrgmFeat Key PrgmFeat Key PrgmFeat Key PrgmFeat Key PrgmFeat Key Softkey No key – shares first appearance’s key The essential difference between the UNIStim and SIP phone is feature activation on the SIP phone is via dialing a FAC or FNE number. The Avaya Aura® system interprets the FAC/FNE number into feature activation instead of interpreting just a feature button press. The approach is similar to using a CS 1000 Flexible Feature Code (FFC) to activate features. The FAC/FNE numbers can be hidden from the user by configuring them as speed dial buttons or by making them entries in the phone’s speed dial list. By pre-configuring the FAC/FNEs in a speed dial list, the end-user can easily invoke features without having to remember the specific FAC/FNEs. The 1100/1200 SIP phone has a Speed Dial List feature which can be used to place some or all of the PrgmFeat Key accessed features in a list behind one key. This is demonstrated in the pictures below showing the list on an 1120E, with the list brought up by pressing the “Features” key. Pressing the “Features” button (which is configured as the Speed Dial List)… PrgmFeat keys Context sensitive softkeys … brings up this scrollable list of FAC/FNE features which can be selected from and then dialed. Version 1.1 SIP4.4 Feature Matrix Page 5 3.0 SIP Context Sensitive Softkey Features 3.1 Idle Phone The idle 1100/1200 SIP Deskphone displays the following pages of softkeys. Page 1 2 (press More… once) 3 (press More… twice) Key 1 Redial/NewCall CallFwd Prefs Key 2 123/abc DND Key 3 Msgs Presnce Key 4 More… More… More… The softkey labels correspond to the following actions/local features. Softkey Label Redial/NewCall Description Redial – dial last number, or NewCall – initiate a new call 123 – dialpad input of digits, or abc – dialpad input of alpha characters Access to voice and IM messages Next page of softkeys Activate/deactivate local call forward Activate/deactivate local Do Not Disturb Access to set/see current Presence status Access to local user preference menu 123/abc Msgs More… CallFwd DND Presnce Prefs 3.2 Active Phone The 1100/1200 SIP Deskphone (when active on a call) displays the following pages of softkeys. Page 1 2 (press More… once) Key 1 Conf NewCall Key 2 Trnsfr Prefs Key 3 Audio Key 4 More… More… The additional keys only displayed during the active call correspond to the following actions/local features. Softkey Label Conf Trnsfr Audio NewCall Prefs Version 1.1 Description Initiate a new call to start a 3-way conference hosted by the phone Initiate a new call for transferring the active call Access to audio quality monitoring and codec change Initiate a new call Access to local user preference menu SIP4.4 Feature Matrix Page 6 3.3 Visual Comparison of UNIStim and SIP Phone Screen The pictures below show an 1120E UNIStim phone screen compared to the 1120E SIP phone screen. 1120E UNIStim Phone – Idle 1120E SIP Phone – Idle 1120E UNIStim Phone – Active Call 1120E SIP Phone – Active Call Version 1.1 SIP4.4 Feature Matrix Page 7 4.0 SIP Feature Comparison The following table compares the features available on the 1100/1200 SIP Deskphone between the Avaya Aura® and CS 1000 systems. It also shows if the same feature is available on the 96x1 SIP phone (behind the Avaya Aura® system only). Note all comparisons are for SIP phone operation (i.e. not UNIStim or H.323). Feature Handset Handsfree Wired Headset Bluetooth Headset USB Headset USB Memory stick (images) Screen saver Multiple Login Multiuser Display of CPND, CLID Transfer Conference (Phone based) Conference (Server based) DND (Phone based) DND (Server based) Speed Dial (Phone based) Speed Dial (Server based) Speed Dial List (Phone based) Speed Dial List (Server based) Call Forward (Phone based) Call Forward (Server based) Hotline Intercom Paging Attendant Features Call Center Features Other call server features Call Log IM Presence Directory TCP/TLS connectivity SRTP G.711/G.729A/G.729B G.722 Version 1.1 96x1 SIP on Avaya Aura® 1100/1200 SIP connected to CS 1000 1 1 1 1 1100/1200 SIP connected to Avaya Aura® 1 1 1 1 (via FFC) (via FAC/FNE) 2 SIP4.4 Feature Matrix Page 8 Feature 96x1 SIP on Avaya Aura® Certificate-based Authentication Voice Quality Monitoring MADN 3 IPv6 Busy Lamp Field (BLF) Failover: S1/S2 Server4 Failover: SIP Outbound5 1. 2. 3. 4. 5. 1100/1200 SIP connected to CS 1000 1100/1200 SIP connected to Avaya Aura® 1100 phone models only G.722, only 64K supported; Bridged call appearance Phone registers with first server; on failure registers with the next server Phone registers with up to three servers at once Version 1.1 SIP4.4 Feature Matrix Page 9 5.0 Call Features on UNIStim Phones The following table lists the features that are programmable against the UNIStim Deskphone’s context sensitive softkeys and programmable feature buttons. The table lists: - The CS 1000 feature mnemonic (as found in the administration overlays) - The CS 1000 feature name - The corresponding Avaya Aura® feature name or support status - How the feature is activated on the Avaya Aura® system – whether an FNE or FAC is used A checkmark indicates full support and a * indicates partial support. Key Feature CS 1000 UNIStim Description AAG AAK ACNT ADL AGT AMG AO3 ACD answer agent Automatic Answerback ACD account key Autodial ACD agent ACD answer emergency Three party conference AO6 ARC ASP AWT AWC BFS CA CCOS CFW CHG CH CLID CPN CS CSD CWT 6 party conference Attendant recall ACD summon supervisor ACD call waiting time ACD calls waiting Busy forward status No hold conference - autodial Controlled class of service Call forward all calls Charge account No hold conference - hot line Caller ID and called ID Calling party number No hold conference - speed call Conferee selectable display key Call waiting DAG DSP DIG ACD display agents Display Dial intercom group DPU Directed call pickup Version 1.1 Avaya Aura® Description See Note 1 Auto Answer See Note 1 Phone’s local feature via user/config file See Note 1 See Note 1 Phone’s local feature or Ad-hoc conference via FNE Ad-hoc conference Attendant: Use 96xx phone See Note 1 See Note 1 See Note 1 Not supported. See Note 2 Combined feature, not supported Change COR Access Code Call Forward All CDR Account Code Combined feature, not supported System feature System feature Combined feature, not supported Not supported Phone’s local feature – multiple call appearances See Note 1 Not supported. See Note 3 Not supported. Can use AUTOANSWER alternative. Directed Call Pickup SIP4.4 Feature Matrix FAC or FNE ------FNE FNE -----FAC FNE FAC ---------FNE Page 10 DRC DWC EOV EMR ENI FLH FOV GHD GRC GPU DRC DID route control ACD display call waiting calls Enhanced override ACD emergency ACD enable inflow BCS flash key Flash override Group hunt deactivate key Group call Group call pickup HOT ICF LNR MCK MIK MRK MSB MWK NHC NRD NSVC OBV OSN OVB OVR PRK PRS PRY RAG RCK RDL RGA RMK RMWK RNP RPAG SCC SCU SIG SSC SSU THF TRC TRN USR Hot line Internal call forward key Last number redial Message cancellation key Message indication key Message registration key Make set busy Message waiting key No hold conference Not ready ACD night service ACD observe Onsite notification Overflow position busy Override Call park Privacy release DSN Priority ACD agent call Ringing change key Redial stored number Ring again Room status key Remote message waiting Ringing number pickup Radio page Speed call controller Speed call user Signal System speed call controller System speed call user Centrex switch hook flash Malicious call trace Call transfer User selectable call redirection Version 1.1 * * * * * * Attendant: Use 96xx phone See Note 1 Not supported See Note 1 See Note 1 Not supported Not supported Hunt Group Busy Not supported Directed Group Call Pickup or Extended Group Pickup Not supported Not supported. See Note 4 Phone’s local feature Not supported Not supported See Note 5 Use phone’s local Do Not Disturb Phone’s local feature via softkey Not supported See Note 1 See Note 1 See Note 1 See Note 6 Attendant: Use 96xx phone See Note 7 Call Park Not supported Not supported See Note 1 Not supported Use phone’s local Redial feature Automatic Callback See Note 8 Not supported Call Pickup Not supported Abbreviated Dialing – Prgm Group List Abbreviated Dialing List 1/2/3 Not supported Abbreviated Dialing – Prgm Group List Abbreviated Dialing List 1/2/3 Not supported Trace activation only. See Note 9 Phone’s local feature See Note 10 SIP4.4 Feature Matrix -------FAC -FAC FNE ---------------FNE -----FNE --FNE -FAC FAC -FAC FAC -FNE --- Page 11 VCC WUK XMWK Voice call Wake up key Multiple DN message waiting AUTOANSWER via config file * See Note 11 Not supported ---- Note 1: 1100/1200 IP Deskphones are not supported as ACD agents in an Avaya Aura® environment. Note 2: Another phone’s busy status could be monitored using the presence feature. But currently there is not a way on the 1100/1200 SIP Deskphone to monitor the forward status of the other phone. Note 3: Although there isn’t a Display key direct replacement, there are often other ways to see what number is programmed against a key (e.g. Prefs > Feature Options > Feature Keys > Edit). Note 4: The 96x1 SIP Deskphones offer the Enhanced Call Forward feature which provides internal call forwarding; however, this is not available on the 1100/1200 IP Deskphones. Note 5: Call metering functionality is handled outside of the Avaya Aura® system by a call accounting application. Note 6: Although there isn’t an Onsite Notification direct replacement, the Avaya Aura® system provides Enhanced 911 feature functionality that includes Crisis Alert for Emergency Calls. This is a feature that notifies the attendant and other designated users when an emergency number is dialed. Note 7: The Avaya Aura® system provides the Attendant Intrusion feature which can break into an existing phone call, but there is nothing similar from the 1100/1200 SIP Deskphone. Additional call appearances on the 11xx/1200 SIP Deskphone can also receive the second call, allowing more than one call to appear at a destination. Note 8: Similar functionality is provided by the Avaya Aura® Property Management System (PMS) and Attendant Room Status features. Note 9: Malicious Call Trace requires a MCT Controller to operate, which is a phone with the mct-contr key programmed. A mct-contr key cannot be configured on an 1100/1200 SIP Deskphone. So to use this feature, a H.323 phone configured with a mct-contr key is required in the Avaya Aura® system. Note 10: Some USR functionality is provided by the Avaya Aura® system Change Coverage feature (accessed from the 1100/1200 SIP Deskphone via a FAC). The Change Coverage feature allows phone users to switch between the two call coverage paths defined for their endpoint. Note 11: Similar functionality is provided by Avaya Aura® Hospitality Messaging Server 400 (HMS 400). Version 1.1 SIP4.4 Feature Matrix Page 12 6.0 DN Type Assignments The following table lists the DN types that can be configured on the 1100/1200 UNIStim IP Deskphones. The table lists: - The CS 1000 DN Type mnemonic (as found in the administration overlays) - The CS 1000 DN Type name - The corresponding Avaya Aura® feature name or support status when the 1100/1200 SIP Deskphone is connected to the Avaya Aura® system Key DN Mnemonic MCR MCN SCR SCN PVR PVN ACD Version 1.1 CS 1000 UNIStim Multiple call ringing Multiple call non-ringing Single call ringing Single call non-ringing Private line ringing Private line non-ringing Automatic call distribution 1100/1200 SIP on Avaya Aura® MADN not supported in this release MADN not supported in this release Call appearance (call-appr) Not supported, see section 8.8 Personal Central Office Line Not supported, see section 8.8 Not supported on 1100/1200 phones. Use 96x1 SIP phones for ACD agents. SIP4.4 Feature Matrix Page 13 7.0 Feature to FNE/FAC The following table provides a mapping of the supported CS 1000 feature names to the names shown in the FAC and FNE screens on the Avaya Aura® System Manager (SMGR). This mapping helps you find which FAC and FNE to program for a given feature. CS1K Feature Name FAC Name FNE Name Abbreviated Dialing List1 Access Code -- Abbreviated Dialing List2 Access Code -- Abbreviated Dialing List3 Access Code -- Abbreviated Dial – Prgm Group List Access Code -- Automatic Callback Activation Automatic Call Back Automatic Callback Deactivation Automatic Call-Back Cancel Call Forward Busy Call Forwarding Activation Busy/DA Call Forward Busy/No Answer Call Forward All Calls Call Forwarding Activation All Call Forward All Call Forward Disable Call Forwarding Deactivation Call Forward Cancel Call Park Access Code Call Park Answer Back Access Code Call Park Answer Back Call Pickup Call Pickup Access Code Call Pick-Up Charge Account,Forced CDR Account Code Access Code -- Conference 3 or 6 Party -- Conference on Answer Selectable Conferee Disconnect (for last party) -- Drop Last Added Party Call Pickup, Directed (DPU) Directed Call Pickup Access Code Directed Call Pick-Up Call Pickup, Directed (GPU) Directed Group Call Pickup Access Code -- Extended Group Call Pickup Access Code Extended Group Call Pickup EC500 Self-Administration Access Code -- Speed Call/System Speed Call Ring Again Call Park Mobile X Version 1.1 SIP4.4 Feature Matrix Page 14 CS1K Feature Name FAC Name FNE Name Enhanced EC500 Activation Off-Pbx Call Enable Enhanced EC500 Deactivation Off-Pbx Call Disable Extended Call Fwd Activate Busy D/A -- Extended Call Fwd Activate All -- Extended Call Fwd Deactivation -- Group Control Restrict Activation -- Group Control Restrict Deactivation -- Hunt Group Busy Activation -- Hunt Group Busy Deactivation -- Malicious Call Trace Activation Malicious Call Trace Malicious Call Trace Deactivation Malicious Call Trace Cancel Per Call CPN Blocking Code Access Code Calling Number Block Per Call CPN Unblocking Code Access Code Calling Number Unblock Priority Call Priority Calling Access Code Priority Call Do Not Disturb (Remotely activated) Remote Send All Calls Activation -- Remote Send All Calls Deactivation -- Station Lock Activation -- Station Lock Deactivation -- Transfer call to VM Transfer to Voice Mail Access Code Transfer to Voice Mail (similar to) Attendant Break-In with Secrecy Whisper Page Activation Access Code Whisper Page Activation Recorded Announcement Announcement Access Code -- Controlled Class of Service Change COR Access Code -- (similar to) User Selectable Call Redirection Change Coverage Access Code -- Remote Call Forward Access Restrictions Group Hunt Deactivate Malicious Call Hold Calling Party Privacy (similar to) Station Specific Authorization Code Version 1.1 SIP4.4 Feature Matrix Page 15 8.0 Feature Interactions 8.1 Conference The SIP Deskphone can provide conference locally (set ENABLE_3WAY_CALL YES); Avaya Aura® also provides ad-hoc conference (via FNE). Be aware of the following conference related items: The Conf and Join softkeys support the phone’s local 3-way conference capability. They do not work with the Avaya Aura® ad-hoc conference capability. When the local 3-way conference is used and one party that has Music On Hold (MOH) enabled goes on hold, all remaining conference parties will hear the MOH. Use the Avaya Aura® ad-hoc conference feature to avoid this. When AVAYA_AURA_MODE_ENABLE is YES the phone does not support 3rd party conference bridges. Thus the CONFERENCE_URI[n] configuration parameters are not processed. 8.2 Transfer The SIP Deskphone can initiate both attended and blind transfers. To use attended transfer, set the Communication Manager (CM) parameter “SIP Endpoint Managed Transfer?” to No. 8.3 Hold To see “Remote Hold” displayed on a far end phone when an 1100/1200 SIP Deskphone places a call on hold, the CM “Direct Hold” feature must be active so the CM can forward the hold notification to the far end. The CM “Direct Hold” feature is enabled by disabling the Music On Hold (MOH) for the user placing the call on hold (which means when the user places a call on hold, the far end does not hear MOH). To disable MOH for a user, set “Hear System Music on Hold?” to No in the IP Deskphone’s COR (Class of Restriction). 8.4 Call Forward The Avaya Aura® features Call Forward All Calls and Call Forward Busy/No Answer are recommended over the phone’s local Call Forward feature (CallFwd softkey) because CM handles call coverage better with them. The Call Forward All Calls and Call Forward Busy/No Answer features require FNE access. If the local CallFwd is used, be aware that it cannot be used when the same extension is logged into multiple devices (Multiple login). Version 1.1 SIP4.4 Feature Matrix Page 16 8.5 Group Page The Avaya Aura® feature Group Page is not supported by the 1100/1200 Series SIP4.4 software. 96x1 SIP phones in the page group will open the speaker audio and broadcast the page but the 1100/1200 IP Deskphones will not. 8.6 Intercom The Avaya Aura® features Automatic Intercom and Dial Intercom are not supported by the 1100/1200 Series SIP4.4 software. There is currently no direct replacement for the CS 1000 Network Intercom and Dial Intercom (HOT/DIG) features. 8.7 Auto-Answer The Avaya Aura® feature Auto Answer is supported on the 1100/1200 SIP phones. It is similar to the Automatic Answerback (AAK) feature on CS 1000. The following are required setup for the feature: In the phone’s device config file, set ENABLE_ANSWER_MODE YES Set the phone’s answerback mode for your preference. This is found in menu Prefs > Feature Options > Answer Mode Settings > Allow Mode In SMGR, in the Feature Options screen of the phones’ Endpoint Editor, set Auto Answer to “all”. Note that when the Allow Mode is set Disabled, the phone will only use the white list of URLs configured in menu: - Prefs > Feature Options > Answer Mode Settings > Allow Addresses 8.8 Non-Ringing Extension The 1100/1200 IP Deskphones do not support the setting of the extension’s ringing via the parameter Active Station Ringing in the Endpoint Editor’s Feature Options screen. To create a non-ringing extension, turn the Alerting volume all the way down in menu: - Prefs > Audio > Tones > Alerting Volume 8.9 G.722 Codec Support CM offers four options for codec G722 for wideband audio: G.722-64K, G.722.1-24K, G.722.1-32K, and G.722.2. However, the 1100/1200 SIP Deskphones only support the G722-64K option. Version 1.1 SIP4.4 Feature Matrix Page 17 9.0 Not Applicable FAC/FNE Features The 1100/1200 SIP Deskphones control Avaya Aura® system features through the dialing of FNE codes and in certain cases where FNE codes don’t exist, through the dialing of FAC codes. FAC and FNE are existing Avaya Aura® system feature control mechanisms documented in the Avaya Aura® Communication Manager Feature Description and Implementation documentation. 9.1 Not Applicable FNE Features The FNE feature access method was originally developed for the Extension to Cellular feature, extending desk phone features to an off-PBX cell phone. Because of this, there are some features shown on the FNE configuration screens which do not apply to 1100/1200 SIP Deskphones. This may be because: The feature is not supported in the system for the 1100/1200 SIP Deskphone, or The feature is better provided by a local phone feature, or The feature is not applicable to use on a deskphone because the feature is intended to be used on a cellular phone that is paired to a deskphone The following table provides a list of these FNE features. These FNE feature names appear in the Avaya Aura® System Manager (SMGR) FNE configuration screens. They are included here to clarify that they are not applicable features. Some have corresponding FAC names; those are listed as appropriate. Feature FAC Name FNE Name Extension to Cellular Pickup Call at Desk Phone -- Active Appearance Select Extension to Cellular Conditional Call Extend -- Conditional Call Extend Enable/Disable Extension to Cellular Conference -- Conference Complete Extension to Cellular Requires button on shared desk phone -- Exclusion (Toggle on/off) Extension to Cellular Shared Voice Connection -- Held Appearance Select Extension to Cellular Shared Voice Connection -- Idle Appearance Select Extension to Cellular Shared Voice Connection -- Recall Redial (unnecessary, phone has Redial softkey) Last Number Dialed Access Code Last Number Dialed Version 1.1 SIP4.4 Feature Matrix Page 18 Feature FAC Name FNE Name Extension to Cellular Send All Calls to Coverage Send All Calls Activation Send All Calls Extension to Cellular Resume call reception Send All Calls Deactivation Send All Calls Cancel Extension to Cellular Shared Voice Connection -- Transfer Complete Extension to Cellular Transfer -- Transfer on Hang Up 9.2 Not Applicable FAC Features Similarly, the Avaya Aura® FAC configuration page contains some FAC-only accessed features (i.e. have no FNE equivalent) which are not applicable to the 1100/1200 Series IP Deskphones. These FAC feature names appear in the Avaya Aura® System Manager (SMGR) FAC configuration screens. They are included here to clarify that they are not applicable features. Feature FAC Name FNE Name CAS Remote Hold/Answer Hold-Unhold Access Code -- Enhanced Call Forwarding Call Forwarding Enhanced Activation -- Enhanced Call Forwarding Call Forwarding Enhanced Deactivation -- Enhanced Call Forwarding Call Forwarding Enhanced Status -- Version 1.1 SIP4.4 Feature Matrix Page 19
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