Avaya I2050 Software Phone Installation Guide

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Part No. P0988431 Issue 02

Nortel Networks

i2050 Software Phone

Installation Guide

2

P0988431 Issue 02

Copyright © 2001 Nortel Networks

All rights reserved. October 5, 2001.

The information in this document is subject to change without notice. The statements, configurations, technical data, and

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied

warranty. Users must take full responsibility for their applications of any products specified in this document. The

information in this document is proprietary to Nortel Networks NA Inc.

Trademarks

NORTEL NETWORKS is a trademark of Nortel Networks.

Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

All other trademarks and registered trademarks are the property of their respective owners.

3

i2050 Software Phone Installation Guide

Contents

Nortel Networks Software License Agreement 7

Chapter 1

Installing the i2050 Software Phone 9

Hardware and software requirements 9

Minimum PC Requirements 9

Supported Operating Systems 9

USB Audio Kit 10

In the box 10

Connectors 10

Specifications 10

Installing the USB Audio Headset 11

USB FAQ 11

Optional In-Use Indicator (not provided with kit) 11

Installing the i2050 Software Phone 12

To install using the i2050 Software Phone CD 12

To install using Business Communications Manager 12

Additional installation steps for Windows 2000 13

Installing the Windows QoS Packet Scheduler 14

Installing the Nortel Networks i2050 QoS Service 14

Configuration Utility 16

Communications Server 17

Select Sound Devices 18

Server Type 19

QoS 20

Hardware ID 21

Advanced Audio 22

Listener IP 23

Trace 24

About 25

Troubleshooting 26

Application fails to install 26

Chapter 2

i2050 Software Phone - Feature Overview 27

Primary User Interface 29

System Tray Interface 33

Local Directory Interface 34

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P0988431 Issue 02

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i2050 Software Phone Installation Guide

Figures

Figure 1 Primary Interface with retracted trays 29

Figure 2 Local Directory Quick Access 29

Figure 3 Retracted Tray 30

Figure 4 Number Pad Tray 30

Figure 5 Lines Tray 31

Figure 6 Combo Tray 31

Figure 7 Local Directory Quick Access Tray 32

Figure 8 System Tray Interface 33

Figure 9 System Tray Interface - Local Directory Quick Access 34

Figure 10 Directory interface 35

Figure 11 Directory interface - make a call 36

Figure 12 Directory interface - linking to an external directory 36

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P0988431 Issue 02

7

i2050 Software Phone Installation Guide

Nortel Networks Software License Agreement

READ THE TERMS AND CONDITIONS OF THIS AGREEMENT CAREFULLY BEFORE

PROCEEDING TO INSTALL AND USE THIS COMPUTER PROGRAM AND ANY

ACCOMPANYING USER DOCUMENTATION.

This Nortel Networks Software License Agreement (“License Agreement”) accompanies a

software product and related documentation (collectively, “Software”) that are owned or licensed

by Nortel Networks Corporation on behalf of itself and its subsidiaries (collectively, “Nortel”).

1Grant of License: Subject to the terms of this License Agreement and the payment of the

applicable license fees, Nortel hereby grants to you, and you accept, a non-exclusive,

non-transferable right to: (a) install one copy of the Software in a single location on a hard disk

or other storage device, and to execute such copy solely for your internal use; and (b) store

another copy of the Software in a single location on a hard disk or other storage device solely

for backup purposes. Nortel and its suppliers reserve any rights not expressly granted to you

herein, including without limitation any rights in trademarks included with the Software, any

rights in copies of the Software, and any other intellectual property rights in the Software.

2Ownership of Software and Copies: You acknowledge and agree that (a) the Software is a

proprietary product of Nortel and/or its suppliers protected under United States copyright law,

patent law, trademark law and/or related international treaty provisions; and (b) elements of

the software, including without limitation the structure, algorithms, and programming

techniques are valuable trade secrets of Nortel and its suppliers.

3Restrictions: Neither concurrent use of the Software, nor installation of the Software through

a local area network, is permitted without separate authorisation from Nortel, and the payment

by you of any other license fees. You shall not reverse engineer, decompile, disassemble, or

otherwise attempt to discover the source code of the Software except to the extend such

prohibition is contrary to law. You shall not modify, adapt, translate or create derivative works

based on the Software except as necessary for you to operate the Software on a computer of

your selection. You shall not rent, lease, sublicense, or otherwise distribute the Software or

derivative works thereof, but you may transfer all your rights in the Software to another person

or entity, provided that you transfer this License Agreement and all copies of the Software in

your possession.

4Termination: This license is effective upon your clicking the “ACCEPT” button, and shall

continue until terminated as hereinafter set forth. If you don’t ACCEPT these terms, clicking

the CANCEL button will signify your rejection of this Agreement and the rights granted

herein. If you choose to cancel this Agreement you may return this product to the place of

purchase to receive a refund of any license fees paid. Nortel may terminate this license

automatically and without notice to you, and require you to return or destroy the Software and

all copies thereof, if you are in breach of any term hereof. In any event, Article 2 – Ownership

of Software and Copies, Article 3 – Restrictions, Article 5 - Disclaimer or Warranty, and

Article 6 – No Liability for Consequential Damages, shall survive termination.

8 Nortel Networks Software License Agreement

P0988431 Issue 02

5DISCLAIMER OF WARRANTY: THE SOFTWARE IS PROVIDED ON AN “AS IS”

BASIS. NORTEL DISCLAIMS ALL REPRESENTATIONS, WARRANTIES AND

CONDITIONS RELATING TO THE SOFTWARE, INCLUDING BUT NOT LIMITED TO,

IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR

PURPOSE AND NON-INFRINGEMENT. NORTEL DOES NOT WARRANT,

GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE, OR THE

RESULTS OF THE USE, OF THE SOFTWARE IN TERMS OF CORRECTNESS,

ACCURACY, RELIABILITY, CURRENTNESS, OR OTHERWISE.

6NO LIABILITY FOR CONSEQUENTIAL DAMAGES: NEITHER NORTEL NOR ANY

OF ITS AGENTS OR SUPPLIERS SHALL BE LIABLE FOR ANY INDIRECT,

CONSEQUENTIAL, INCIDENTAL OR EXEMPLARY DAMAGES, OR LOST DATA, OR

LOST PROFITS, ARISING FROM THE SOFTWARE OR THIS LICENSE AGREEMENT,

EVEN IF NORTEL OR SUCH AGENT OR SUPPLIER HAS BEEN ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES OR LOSSES AND WHETHER ANY SUCH

DAMAGE ARISES OUT OF CONTRACT (INCLUDING FUNDAMENTAL BREACH)

TORT (INCLUDING NEGLIGENCE) OR OTHERWISE. NORTEL’S ENTIRE LIABILITY

FOR ANY CLAIM OR LOSS, DAMAGE OR EXPENSE FROM ANY CAUSE

WHATSOEVER, WHETHER ARISING IN CONTRACT (ETC.) SHALL IN NO EVENT

EXCEED THE PRICE PAID BY YOU UNDER THIS LICENSE AGREEMENT. In some

jurisdictions you may have additional rights in which case some of the above may not apply to

you.

7Governing Law: This License Agreement is governed by the laws of Ontario and the federal

laws of Canada applicable therein. The United Nations convention on Contracts for the

International Sale of Goods, is expressly excluded. You agree that the Software shall not be

shipped, transferred, or exported into any country or used in any manner prohibited by the

United States Export Administration Act, or any other export laws, restrictions or regulations.

8Notice to United States Government End Users: You acknowledge that any Software

furnished under this License Agreement is commercial computer software developed at

private expense and is provided with RESTRICTED RIGHTS. Any use modification,

reproduction, display, release, duplication or disclosure of this commercial computer software

by the United States Government or its agencies is subject to the terms and conditions and

restrictions of the License Agreement in accordance with the United States Federal

Regulations at 48 C.F.R. Section 12.212 and Subsection 227.7202-3 or applicable subsequent

regulations.

9General: Should any term of this License Agreement be declared void or unenforceable, such

term shall be deemed severable from the remaining terms but shall in no way otherwise affect

the validity or enforceability of this License Agreement. This License Agreement represents

the entire agreement between Nortel and you concerning the Software, and supersedes all prior

understandings and agreements relating to the Software, whether oral or written. The failure of

Nortel to enforce any of its rights granted hereunder or to take action against you in the event

that you breach any term hereunder, shall not be deemed to be a waiver by Nortel as to

subsequent enforcement of rights or subsequent actions in the event of future breaches by you.

9

i2050 Software Phone Installation Guide

Chapter 1

Installing the i2050 Software Phone

This guide describes how to install the Nortel Networks i2050 Software Phone. Review this guide

before installing, upgrading, or modifying the i2050 Software Phone.

This guide also contains information regarding the Nortel Networks USB Audio Kit.

Hardware and software requirements

Minimum PC Requirements

•Pentium® Pro 200 MHz

•128 MB memory (for Windows 2000)

•64 MB memory (for Windows 98)

•55 MB free hard-drive space (all languages)

•USB port

•Monitor settings: 16 bit High Color; 800x600 resolution or higher

Supported Operating Systems

•Windows® 2000 Professional

•Windows® 2000 Professional Service Pack 1

•Windows® 2000 Professional Service Pack 2

•Windows® 98

•Windows® 98 Second Edition

Pentium is a registered trademark of Intel Corporation.

Windows is a registered trademark of Microsoft Corporation.

Note: You must have administrator privileges to install the i2050 Software Phone on

Windows 2000.

Windows 2000 Power Users can install the i2050 Software Phone if they are granted

rights to install with elevated privileges by a Windows 2000 administrator.

For information about how to assign elevated privileges to Power Users for

installation, refer to your Windows 2000 documentation.

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USB Audio Kit

Operation of the i2050 Software Phone requires the use of the Nortel Networks USB Audio Kit.

The USB Audio Kit provides a high quality predictable audio interface which is highly optimized

for telephony applications. The USB Audio kit allows the i2050 Software Phone to have an

absolute and predictable loss and level plan implementation which is necessary to meet TIA-810,

FCC part 68 and its international equivalents as well as the ADA requirements for the hearing

impaired. With the USB Audio kit, the i2050 can achieve performance rivaling or surpassing that

of hardware telephones.

The USB Audio Kit is fully compliant with version 1.1 of the USB Device Specification and

Windows Plug & Play specifications. It is fully compatible with the suspend and resume functions

for effective use in battery operated laptops. It is functional on Windows 2000 Professional,

Windows 98, Windows 98 Second Edition, and Windows Millennium. No drivers or software are

required for installation.

In the box

•USB Headset Adapter

•Installation Guide (English and French)

•USB cord

•Telephony grade monaural headset

•Lower cordset with quick disconnect

Connectors

•RJ-9 headset/handset jack

•Accessory jack for “in-use” lamp

•USB device jack

Specifications

•Native Audio format: 16 bit linear 8 KHz over USB, limited to 8 bit PCM logarithmic coding

in hardware

•OS Compatibility: Windows 98, 98SE, 2000, ME

•Power Source: USB power provided from computer

•Enumeration: Enumerates as USB Composite Device and USB Audio Device

•Channels: Mandatory control channel for enumeration, Bi-directional isochronous channel

for audio

•Electret Microphone Bias: 3 V

•Maximum SPL Protection: limited in headset

•In-Use Lamp Connector: Isolated contact closure - polarity insensitive

Chapter 1 Installing the i2050 Software Phone 11

i2050 Software Phone Installation Guide

Installing the USB Audio Headset

1Connect the coiled lower cord to the headset cord with the Quick Disconnect connector.

Ensure the Quick Disconnect is securely fastened.

2Connect the headset cord to the RJ9 jack on the adaptor.

3Connect the USB cable to the headset adaptor and to one of the USB jacks on the back of your

PC or USB hub.

4The first time the headset adapter is plugged in, there will be a delay while the Windows

operating system configures the device and locates appropriate driver software. During the

installation you may be prompted to supply the original Windows CD ROM so that the

Windows operating system can locate drivers.

5After you have installed the USB headset adapter, you must use the i2050 Software Phone

Configuration Utility to select ‘USB Audio Device’.

USB FAQ

•My computer doesn't have USB, can I use an add-on USB card?

The computer must have a USB connector. The USB Headset has not been tested on USB add

on or upgrade cards. Performance or operation is not guaranteed of these cards.

•I don't have enough USB ports available, can I use a USB hub?

The USB Headset has been tested successfully behind a variety of USB hubs. It is not practical

to test on all of them but no issues have been uncovered on the ones that have been tested. For

best results, use a powered hubs.

Optional In-Use Indicator (not provided with kit)

A 2.5mm output jack is provided next to the USB connector for activation of a visual in-use

indicator such as the 1127P Desktop Visual Alerter from Algo Communication Products Ltd.

(604) 454-3790 / sales@algosolutions.com or equivalent.

12 Chapter 1 Installing the i2050 Software Phone

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Installing the i2050 Software Phone

There are two methods you can use to install the Software Phone. The installation method you use

depends on the type of Communications Server you are have.

•On a Business Communications Manager system, you download the installation wizard from

the Business Communications Manager system and run the wizard from your computer.

•On all other Communications Servers, you run the installation wizard from the i2050 Software

Phone CD.

To install using the i2050 Software Phone CD

1Exit any programs that are running.

2Disable any anti-virus programs that are running.

3Insert the i2050 Software Phone CD into the CD-ROM drive of your computer.

If the install wizard starts, go to step 6. If the install wizard does not start, go to step 4.

4Double click the My Computer icon and then double click the CD icon.

5Double click the Setup icon.

6Follow the instructions on the display to complete the installation.

7Run the i2050 Software Phone Configuration Tool to assign a server address and to configure

audio peripherals.

You can access the i2050 Software Phone from the Start menu at Start>Programs>Nortel

Network>i2050 Software Phone.

You can access the i2050 Software Phone Configuration Tool from the Windows Control Panel.

To install using Business Communications Manager

1Exit any programs that are running.

2Disable any anti-virus programs that are running.

3Launch your web browser.

Note: If you have previously installed a version of the i2050 Software Phone, you must

uninstall the old version (via Add/Remove Programs) before installing this version.

Note: Install the Nortel Networks USB Audio Kit before installing the i2050 Software

Phone. By doing this you will be presented with the option of using the USB Audio

Device during installation of the i2050 Software Phone.

Chapter 1 Installing the i2050 Software Phone 13

i2050 Software Phone Installation Guide

4In the URL address field, type the Business Communications Manager IP address, including

the port number 6800. For example: HTTP://10.10.10.1:6800

5On the Unified Manager front page, click the Install Clients button.

6Click the i2050 Software Phone link.

7Click the Download i2050 Software Phone button.

A file download window appears.

8Select Save this program to disk and click the OK button.

The SaveAs dialog appears.

9Choose a location to save this file to and click the Save button.

The file begins downloading.

10 When the file is finished downloading, click the Close button.

11 Double-click the i2050SoftwarePhone.exe file.

12 Follow the instructions on the display to complete the installation.

13 Run the i2050 Software Phone Configuration Tool to assign a server address and to configure

audio peripherals.

You can access the i2050 Software Phone from the Start menu at Start>Programs>Nortel

Networks>i2050 Software Phone.

You can access the i2050 Software Phone Configuration Tool from the Windows Control Panel.

Additional installation steps for Windows 2000

If you are installing the i2050 Software Phone on a computer using Windows 2000, you must:

•install the Windows QoS Packet Scheduler

•install the Nortel Networks i2050 QoS Service

The Windows QoS Packet Scheduler and the Nortel Networks i2050 QoS Server enable 802.1p

Quality of Service (QoS) on the computer.

Note: You must include HTTP:// with the address and port number to access Unified

Manager when you are using Internet Explorer as your browser.

Note: The installation files for the i2050 Software Phone are not deleted by the installation

wizard. These files are stored in a folder named

C:\Program Files\Nortel Networks\ClientInstall\i2050 Software Phone.

You can delete the installation files as they are not needed by the i2050 Software Phone.

14 Chapter 1 Installing the i2050 Software Phone

P0988431 Issue 02

Installing the Windows QoS Packet Scheduler

To install the QoS Packet Scheduler:

1In the Windows Control Panel, click Network and Dialup Connections.

2Right click the Local Area Connection for the device to be used and click Properties.

3Click Install.

4On the Select Network Component Type screen, click Service and then click Add.

5On the Select Network Service screen, click QoS Packet Scheduler and then click OK.

You may require the Windows 2000 CD-ROM.

Installing the Nortel Networks i2050 QoS Service

To install Nortel Networks i2050 QoS Service using the i2050 Software Phone CD:

1Exit any programs that are running.

2Disable any anti-virus programs that are running.

3Insert the i2050 Software Phone CD into the CD-ROM drive of your computer.

If the install wizard starts, exit from the install wizard.

4Use Windows Explorer to navigate to the QoS directory on the CD.

5Double click on the Setup icon in this directory.

6Follow the instructions on the display to complete the installation.

The Nortel Networks i2050 QoS Service is configured to start automatically as a Windows service

so no further configuration is required for it.

To install Nortel Networks i2050 QoS Service using the Business Communications Manager:

1Exit any programs that are running.

2Disable any anti-virus programs that are running.

Note: You must have administrator privileges to install the QoS Packet Scheduler.

Note: Administrator privileges are required to install the Nortel Networks i2050 QoS

Service.

If you have administrator privileges, the Nortel Networks i2050 QoS Service is installed

as part of the i2050 Software Phone installation.

If you do not have administrator privileges, then an administrator must install the Nortel

Networks i2050 QoS Service for you using a separate installation. The administrator

should install the Nortel Networks i2050 QoS Service after both the Windows QoS Packet

Scheduler and the i2050 Software Phone have been installed.

Chapter 1 Installing the i2050 Software Phone 15

i2050 Software Phone Installation Guide

3Launch your web browser.

4In the URL address field, type the Business Communications Manager IP address, including

the port number 6800. For example: HTTP://10.10.10.1:6800

5On the Unified Manager front page, click the Install Clients button.

6Click the i2050 Software Phone link.

7Click the Download Nortel Networks i2050 QoS Service button.

A file download window appears.

8Select Save this program to disk and click the OK button.

The SaveAs dialog appears.

9Choose a location to save this file to and click the Save button.

The file begins downloading.

10 When the file is finished downloading, click the Close button.

11 Double-click on the i2050QoSService.exe file.

12 Follow the instructions on the display to complete the installation.

The Nortel Networks i2050 QoS Service is configured to start automatically as a Windows service

so no further configuration is required for it.

Note: You must include HTTP:// with the address and port number to access Unified

Manager when you are using Internet Explorer as your browser.

16 Chapter 1 Installing the i2050 Software Phone

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Configuration Utility

You configure the i2050 Software Phone using the configuration utility.

To start the configuration utility:

1Click the Start button and then click Settings.

2Click Control Panel.

3Double click the i2050 Software Phone icon.

The configuration utility has tabs for

•Communications Server

•Select Sound Devices

•Server Type

•Additional tabs for system administrators

Chapter 1 Installing the i2050 Software Phone 17

i2050 Software Phone Installation Guide

Communications Server

If your site uses DHCP:

1Select the Obtain server address automatically option.

Using DHCP is the default method of locating the Communications Server.

If DHCP is used, no further configuration is required.

If you are not using DHCP:

1Select the Use the following server address information option.

2Enter the name of the communications server and then enter or select the port number.

Or

Enter the IP address of the communications server and then enter or select the port number.

If you do not know the communications server name or IP address and port number, ask your

communications server administrator.

Note: To use DHCP, you need a DHCP server with communications server IP

address values programmed as per the i2004.

Note: Using DHCP may not be appropriate for mobile users. These users commonly

want to connect to their office communications server rather than the local office

server.

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Select Sound Devices

Table 1 Select Sound Devices

Attribute Description

Headset

Microphone

Allows you to select the microphone used for making calls.

Select USB Audio Device.

Headset Speaker Allows you to select the speaker used for making calls.

Select USB Audio Device.

Ringing Speaker Allows you to select a different speaker as a ringing device. If you select the computer speakers

rather than on the headset, you can hear the phone ringing when you have taken the headset off.

Audio Quality Allows you to adjust the internal buffering on the computer. This allows you to compensate for

computer performance.

If the audio is choppy or broken, move the slider toward Higher Quality.

I use a modem to

connect to the

network

Select this option if you are using a low speed connection.

When you select this option, the i2050 Software Phone reports to the communications server that

G729 and G723 are the supported codecs. The communications server may select G711 later

depending upon its programming.

When you clear this option, the i2050 Software Phone reports that it supports G711, G723 and

G729A/G729AB. Not all servers support all codecs.

G711 requires high bandwidth; G729 requires medium bandwidth; G723 requires low bandwidth.

Apply to all users Users with administrator privileges (as determined by Windows) can apply selected audio

settings to all users on this computer.

Chapter 1 Installing the i2050 Software Phone 19

i2050 Software Phone Installation Guide

Server Type

To select your server type:

1Select the option that matches the telephone system you are using.

For example, select BCM if you are using a Business Communications Manager system.

2ACD agents should also select the Enable Symposium option.

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QoS

Use this screen to enable Quality of Service (QoS) support on the i2050 Software Phone.

Table 2 Quality of Service (QoS)

Attribute Description

On Select this option to turn 802.1 QoS on.

When you select this option and the QoS Service is installed and running, the i2050 Software

Phone adds 802.1q to the i2050 Software Phone packets. It will also assign 802.1p as per the

Communications Server definition (default 6).

Off Select this option to turn 802.1 QoS off.

When you select this option, the i2050 Software Phone does not add 802.1q to the i2050

Software Phone packets, regardless of whether the QoS Server is present.

Automatic

detection

Select this option if you want the i2050 Software Phone to decide if the 802.1 QoS is used.

When you select this option, the i2050 Software Phone will attempt to connect with 802.1q added

to the packets. If the attempt is successful, then the i2050 Software Phone will use 802.1q for the

call. If the attempt fails (there is a timeout after approximately 1 second), the i2050 Software

Phone will attempt to connect again without adding 802.1q to the packets.

This is the default option.

Apply to all users Users with administrator privileges (as determined by Windows) can apply the QoS settings to all

users on this computer.

Chapter 1 Installing the i2050 Software Phone 21

i2050 Software Phone Installation Guide

Hardware ID

Note: This screen is intended for expert users only.

Table 3 Hardware ID

Attribute Description

Hardware ID Do not change the information in the first or last box in the Hardware ID field.

The middle box contains the MAC address for the Ethernet card installed in your computer.

The i2050 Software Phone uses the MAC address of the computer as its hardware ID. You may

have to change this value if there is more than one Ethernet card in the PC or if the PC is using an

extranet client which hides the true MAC address. For example, Nortel Networks Contivity

Extranet Switch uses a single MAC address for all clients. This can potentially cause connection

issues with your communications server.

Auto-Create Changes the MAC address that appears in the middle Hardware ID box.

If your computer has more than one Ethernet card; and therefore more than one MAC address;

click the Auto-Create button to cycle through the set of MAC addresses on your computer.

Firmware Version Shows the software version of the i2050 Software Phone.

22 Chapter 1 Installing the i2050 Software Phone

P0988431 Issue 02

Advanced Audio

You can use this screen to override the communications server defined values.

Note: This screen is intended for expert users only.

Note: Changing the values on this screen should be considered a last resort if audio

quality issues are encountered.

Table 4 Advanced Audio

Attribute Description

Use

Communication

Server values

The i2050 Software Phone uses the values assigned by the communications server.

This is the normal mode of operation.

Override

Communication

Server Values

In very rare cases where audio quality is adversely affected by network performance for a few

clients, these values may be able to achieve a workable balance of quality.

Chapter 1 Installing the i2050 Software Phone 23

i2050 Software Phone Installation Guide

Listener IP

This screen identifies the IP addresses and ports where the i2050 Software Phone is listening for

UNIStim traffic. You can use this screen to override the port assignments when there is a

conflicting application on the computer.

Note: This screen is intended for expert users only.

Table 5 Advanced Audio

Attribute Description

Use all addresses The i2050 Software Phone listens to the IP addresses on all of the network interface cards on the

PC for UNIStim traffic.

This is the normal mode of operation.

Port This value may require adjustment if another application on the computer is using the same port.

The two applications can co-exist by moving the port or IP address the i2050 Software Phone is

listening to.

Use specific

address

Using a specific address may be useful in cases where there is more than one Ethernet card and

an application conflict exists.

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P0988431 Issue 02

Trace

This screen can be used to record UNIStim traffic.

Note: This screen is intended for Nortel Networks personnel only.

Note: For normal operation, the Enable option should be cleared. This disables the

Trace feature.

Chapter 1 Installing the i2050 Software Phone 25

i2050 Software Phone Installation Guide

About

This screen identifies the version of the i2050 Configuration Utility. This always matches the

version of the i2050 Software Phone application.

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P0988431 Issue 02

Troubleshooting

Application fails to install

Symptom: During installation the following error message appears:

•Error 1931: The Windows Installer service cannot update the system file <filename>.

Description: You are trying to install i2050 Software Phone on an outdated version of the

operating system.

Action: To fix the problem, you may have to upgrade your operating system. Check the Hardware

and Software Requirements section of this document for the information on supported operating

system releases.

27

i2050 Software Phone Installation Guide

Chapter 2

i2050 Software Phone - Feature Overview

The i2050 Software Phone is a Voice over IP application that allows people to communicate over

the LAN and WAN from their PCs. It combines the rich set of classic telephony services of Nortel

Networks IP communications servers along with PC resident directory capabilities.

The i2050 presents the following benefits:

•offers the rich set of telephony services of Nortel Networks IP communications servers such as

Meridian 1, CSE 1000, BCM, Centrex and SL-100.

•offers the “universality” of a Windows-based application (Windows 2000, Windows 98)

•encapsulates the operation of the i2004, providing all i2004 functionality in a familiar

interface wrapper. As per the i2004, the i2050 provides:

—Quality of Service (QoS) and authentication

—automatic detection of call server location using DHCP

—features and services are provided by the network (such as call features, calling line

identification and voice mail)

•reduces the set of wires required to the desktop by eliminating the need for separate computer

and telephone wires

•presents an intuitive, flexible interface including:

—slide out trays that provide access to frequently used features and services

—retracted trays that provide a smaller interface with full operational capabilities for a single

line

—viewable line status

—10 item lists for quick dial and call log access from both the main and system tray interface

—allows users to customize the interface and directories

—has a multilingual interface

—provides programmable macro functions for programming lengthy dialing patterns

—hotkeys map the computer keyboard to application buttons

•can be operated from the Windows system tray, allowing the user to take and place calls

without interrupting other work

•includes a directory application which provides “one-click” direct dialing, access to a variety

of directory types, quick dial lists, incoming and outgoing call logs

•interfaces with TAPI applications such as Outlook and ACT!

•provides immediate answers to user questions through online help

•USB Audio Kit provides a controlled high quality audio environment. This adapter provides:

—predictable, absolute audio levels

—uses standard Windows drivers

—requires no additional software or drivers

—supported on Windows 98 and Windows 2000

—in-use lamp connector

28 Chapter 2 i2050 Software Phone - Feature Overview

P0988431 Issue 02

•user selectable ringing device to alert the user to incoming calls through speakers when the

headset is not being worn

•supports G.723, G.729 and G.711 codecs for a operation at a variety of network connection

speeds

The intuitiveness of the i2050 Software Phone interface is based on its similarity and compatibility

with the ergonomics of the i2004 Internet Telephone and Windows-based applications. Training

investment with the i2004 and network applications presented using the i2004 are directly portable

to i2050 use.

Moreover, the i2050 Software Phone allows users to customize the interface to their own

preferences for:

•volume of speaker and microphone

•type of “receiver and speaker” (handset, headset, or hands-free communication)

•language of interface

•ringer device

The i2050 Software Phone presents clearly identified windows to allow users to:

•manage one or more communications in progress

•access local or remote corporate directories

•track and manage records of incoming and outgoing calls

•access network resident services provided by the call server such as voice mail

The following i2050 Software Phone interfaces are described in their own section:

•Primary User Interface, which provides access to features and line appearances

•System Tray Interface, which provides operation of the i2050 from the Windows system tray

•Directory Interface, which offers access to internal and external databases (directory, personal

address book, call logbook, quick-dial lists)

Chapter 2 i2050 Software Phone - Feature Overview 29

i2050 Software Phone Installation Guide

Primary User Interface

The i2050's Primary User Interface provides call control and access to other network services. The

display area and application buttons are mapped directly from the i2004 Internet Telephone.

Therefore, knowledge of one interface is directly portable to the other, reducing training costs.

Figure 1 Primary Interface with retracted trays

Figure 2 Local Directory Quick Access

System Menu Message lamp Minimize Exit

Display area Interactive keys

Mute

Volume control

Handsfree

Hang up

Tr ay m e n u

Information/Help/About

Local DirectoryServiceIncomingOutgoingNetwork

Tr ay m e n u

Hold

Navigation keys

Line tray

(Answer call/Make call)

Call LogCall LogDirectory Quick Access

Quick Redials Callers Local

List DirectoryListDials

Network

Services

List

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The i2050's Enhanced Skin presents a small user interface which can be expanded by selecting

various trays.

—Retracted Tray

—Number Pad Tray

—Lines Tray

—Combo Tray

—Local Directory Quick Access Trays

Figure 3 Retracted Tray

•The default presentation is with the

operational trays retracted. In this

mode the user can operate most

features available from the i2004.

Calls can be answered or made by

pressing the green off-hook button. In

this mode the call server will select

the line to answer or engage. The user

can also hang-up, hold, retrieve from

hold, mute, adjust volume and access

network services such as voice mail.

Figure 4 Number Pad Tray

•Provides a graphic keypad to dial

numbers on with a mouse. In all tray

selections numbers can also be dialed

by using the computer keyboard.

Number Pad

Chapter 2 i2050 Software Phone - Feature Overview 31

i2050 Software Phone Installation Guide

Figure 5 Lines Tray

•Shows up to six lines or feature keys

provisioned for the set by the call

server. The status of each line is

illustrated by a graphic icon (idle,

ringing, connected, etc.). The line is

labeled based on its call manager

provisioning information.

Figure 6 Combo Tray

•Combines the Line Tray and the

Number Pad tray at the expense of the

removal of the line state icons.

Up to 6 lines

Line labels from

system programming

Line status

icons

Number Pad Line labels from

system programming

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Within the Primary User Interface, the computer keyboard provides hotkeys for one press access

to common features:

•answer (Enter)

•release (F12)

•hold (F5)

•softkeys/interactive keys (F1-F4)

•alphabetic keys map to numbers as per i2004 dial-pad mapping

•arrow keys map to navigation keys

•Alt-V will paste/insert data to the interface (For example, you can copy a phone number from

Outlook and paste it into the i2050 interface.)

Figure 7 Local Directory Quick Access Tray

•The Local Directory maintains lists of

quick dials, redials and callers. Ten of

the items in these lists can be viewed

and dialed directly from the Primary

User Interface using Quick Access

Trays.

Name lists stored in

Make call - select line

Make call - default line

local directory

Quick Redials Callers Local

List DirectoryListDials

Chapter 2 i2050 Software Phone - Feature Overview 33

i2050 Software Phone Installation Guide

System Tray Interface

Many of i2050 Software Phone features are available from the i2050's System Tray Interface. This

interface allows you to operate the i2050 Software Phone without interrupting your workflow. For

example, you can answer an incoming call from the system tray without launching the Primary

User Interface.

Figure 8 System Tray Interface

Easy access to the Local Directory's Quick Dial, Redail and Caller lists is provided by fly-out

menus.

Open Primary Interface

(also double click

system tray icon) Launch Local Directory

Play Macros

Local Directory Lists

Make Call

(with dialog for

entering number)

Call Operations

Programmed Lines

(selectable)

Windows System Tray

i2050 icon

(image changes

Lines labels

Line state icons

with call state)

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Figure 9 System Tray Interface - Local Directory Quick Access

Local Directory Interface

The i2050's Directory Interface allows the user to maintain a personal directory for placing calls.

The directory may be stored with the i2050 itself (by default in a local file named Directory.mdb);

or linked to external directories. Linking to LDAP, Outlook, Windows Address Book (WAB) and

ACT! directory types is supported.

Users can create, modify and delete entries in the local directory and may copy entries from

external directories, the redial list and the caller lists into the local directory (select an entry, right

click and select "Add to Local Directory …").

Directory lists can be "filtered" in simple or complex ways to show, for example, people who's last

name starts with 'B' and work for "Nortel Networks".

Local

System Tray

Quick Dial List

Directory

Lists

i2050 icon

Chapter 2 i2050 Software Phone - Feature Overview 35

i2050 Software Phone Installation Guide

Ten items from each of the Quick Dial, Caller List ad Redial List are also viewable from the

Primary User Interface and the System Tray Interface.

The Quick Dial list is a shortcut to entries stored elsewhere (in the local directory or in an external

directory). Callers list and Redial list are stored as lists within the i2050's directory storage file.

Some communications servers do not provide caller identification to the i2050 Software Phone.

Figure 10 Directory interface

Calls can be made by selecting a contact entry and then:

•right clicking and selecting which of the contact's numbers to call; or by

•pressing the call function at the top of the directory window.

New Edit Delete

Search

Filtered

Call

List

Call Logs (Redials and Callers Lists)

Integrated External Directories (LDAP, Outlook, Windows Address Book (WAB), ACT!)

Quick Dial List

Local / Personal Directory

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Figure 11 Directory interface - make a call

Figure 12 Directory interface - linking to an external directory

Make a call

(1) Right click on the shortcut bar (2) Select Insert Directory …