Avaya Integrated Management Release 3 0 Administration Tools Users Manual 3.0 Installation And Upgrade

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Avaya Integrated Management

Release 3.0

Administration Tools

Installation and Upgrade

14-300480

Issue 1

June 2005

Material ID 700364102

Copyright 2005, Avaya Inc.

All Rights Reserved

Notice

Every effort was made to ensure that the information in this document

was complete and accurate at the time of printing. However, information

is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your

sales agreement to establish the terms of the limited warranty. In

addition, Avaya’s standard warranty language as well as information

regarding support for this product, while under warranty, is available

through the following Web site: http://www.avaya.com/support.

Preventing Toll Fraud

"Toll fraud" is the unauthorized use of your telecommunications system

by an unauthorized party (for example, a person who is not a corporate

employee, agent, subcontractor, or is not working on your company's

behalf). Be aware that there may be a risk of toll fraud associated with

your system and that, if toll fraud occurs, it can result in substantial

additional charges for your telecommunications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need

technical assistance or support, in the United States and Canada, call the

Technical Service Center's Toll Fraud Intervention Hotline at

1-800-643-2353.

Disclaimer

Avaya is not responsible for any modifications, additions or deletions to

the original published version of this documentation unless such

modifications, additions or deletions were performed by Avaya. Customer

and/or End User agree to indemnify and hold harmless Avaya, Avaya's

agents, servants and employees against all claims, lawsuits, demands

and judgments arising out of, or in connection with, subsequent

modifications, additions or deletions to this documentation to the extent

made by the Customer or End User.

How to Get Help

For additional support telephone numbers, go to the Avaya support Web

site: http://www.avaya.com/support. If you are:

• Within the United States, click the Escalation Management

link. Then click the appropriate link for the type of support you

need.

• Outside the United States, click the Escalation Management

link. Then click the International Services link that includes

telephone numbers for the international Centers of

Excellence.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video

communications) is the prevention of any type of intrusion to (that is,

either unauthorized or malicious access to or use of) your company's

telecommunications equipment by some party.

Your company's "telecommunications equipment" includes both this

Avaya product and any other voice/data/video equipment that could be

accessed via this Avaya product (that is, "networked equipment").

An "outside party" is anyone who is not a corporate employee, agent,

subcontractor, or is not working on your company's behalf. Whereas, a

"malicious party" is anyone (including someone who may be otherwise

authorized) who accesses your telecommunications equipment with

either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed

and/or circuit-based), or asynchronous (character-, message-, or

packet-based) equipment, or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll

facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration,

regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated

with your system and/or its networked equipment. Also realize that, if

such an intrusion should occur, it could result in a variety of losses to your

company (including but not limited to, human/data privacy, intellectual

property, material assets, financial resources, labor costs, and/or legal

costs).

Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its networked

equipment rests with you - Avaya’s customer system administrator, your

telecommunications peers, and your managers. Base the fulfillment of

your responsibility on acquired knowledge and resources from a variety

of sources including but not limited to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and

your peers should carefully program and configure:

• Your Avaya-provided telecommunications systems and their

interfaces

• Your Avaya-provided software applications, as well as their

underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products

TCP/IP Facilities

Customers may experience differences in product performance, reliability

and security depending upon network configurations/design and

topologies, even when the product performs as warranted.

Standards Compliance

Avaya Inc. is not responsible for any radio or television interference

caused by unauthorized modifications of this equipment or the

substitution or attachment of connecting cables and equipment other

than those specified by Avaya Inc. The correction of interference caused

by such unauthorized modifications, substitution or attachment will be the

responsibility of the user. Pursuant to Part 15 of the Federal

Communications Commission (FCC) Rules, the user is cautioned that

changes or modifications not expressly approved by Avaya Inc. could

void the user’s authority to operate this equipment.

Product Safety Standards

This product complies with and conforms to the following international

Product Safety standards as applicable:

Safety of Information Technology Equipment, IEC 60950, 3rd Edition, or

IEC 60950-1, 1st Edition, including all relevant national deviations as

listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A.

Safety of Information Technology Equipment, CAN/CSA-C22.2

No. 60950-00 / UL 60950, 3rd Edition, or CAN/CSA-C22.2 No.

60950-1-03 / UL 60950-1.

Safety Requirements for Information Technology Equipment, AS/NZS

60950:2000.

One or more of the following Mexican national standards, as applicable:

NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998.

The equipment described in this document may contain Class 1 LASER

Device(s). These devices comply with the following standards:

• EN 60825-1, Edition 1.1, 1998-01

• 21 CFR 1040.10 and CFR 1040.11.

The LASER devices used in Avaya equipment typically operate within the

following parameters:

Luokan 1 Laserlaite

Klass 1 Laser Apparat

Use of controls or adjustments or performance of procedures other than

those specified herein may result in hazardous radiation exposures.

Contact your Avaya representative for more laser product information.

Typical Center Wavelength Maximum Output Power

830 nm - 860 nm -1.5 dBm

1270 nm - 1360 nm -3.0 dBm

1540 nm - 1570 nm 5.0 dBm

Electromagnetic Compatibility (EMC) Standards

This product complies with and conforms to the following international

EMC standards and all relevant national deviations:

Limits and Methods of Measurement of Radio Interference of Information

Technology Equipment, CISPR 22:1997, EN55022:1998, and AS/NZS

3548.

Information Technology Equipment - Immunity Characteristics - Limits

and Methods of Measurement, CISPR 24:1997 and EN55024:1998,

including:

• Electrostatic Discharge (ESD) IEC 61000-4-2

• Radiated Immunity IEC 61000-4-3

• Electrical Fast Transient IEC 61000-4-4

• Lightning Effects IEC 61000-4-5

• Conducted Immunity IEC 61000-4-6

• Mains Frequency Magnetic Field IEC 61000-4-8

• Voltage Dips and Variations IEC 61000-4-11

Power Line Emissions, IEC 61000-3-2: Electromagnetic compatibility

(EMC) - Part 3-2: Limits - Limits for harmonic current emissions.

Power Line Emissions, IEC 61000-3-3: Electromagnetic compatibility

(EMC) - Part 3-3: Limits - Limitation of voltage changes, voltage

fluctuations and flicker in public low-voltage supply systems.

Federal Communications Commission Statement

Part 15:

Part 68: Answer-Supervision Signaling

Allowing this equipment to be operated in a manner that does not provide

proper answer-supervision signaling is in violation of Part 68 rules. This

equipment returns answer-supervision signals to the public switched

network when:

• answered by the called station,

• answered by the attendant, or

• routed to a recorded announcement that can be administered

by the customer premises equipment (CPE) user.

This equipment returns answer-supervision signals on all direct inward

dialed (DID) calls forwarded back to the public switched telephone

network. Permissible exceptions are:

• A call is unanswered.

• A busy tone is received.

• A reorder tone is received.

Avaya attests that this registered equipment is capable of providing users

access to interstate providers of operator services through the use of

access codes. Modification of this equipment by call aggregators to block

access dialing codes is a violation of the Telephone Operator Consumers

Act of 1990.

REN Number

For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:

This equipment complies with Part 68 of the FCC rules. On either the

rear or inside the front cover of this equipment is a label that contains,

among other information, the FCC registration number, and ringer

equivalence number (REN) for this equipment. If requested, this

information must be provided to the telephone company.

For G350 and G700 Media Gateways:

This equipment complies with Part 68 of the FCC rules and the

requirements adopted by the ACTA. On the rear of this equipment is a

label that contains, among other information, a product identifier in the

format US:AAAEQ##TXXXX. The digits represented by ## are the ringer

equivalence number (REN) without a decimal point (for example, 03 is a

REN of 0.3). If requested, this number must be provided to the telephone

company.

For all media gateways:

The REN is used to determine the quantity of devices that may be

connected to the telephone line. Excessive RENs on the telephone line

may result in devices not ringing in response to an incoming call. In most,

but not all areas, the sum of RENs should not exceed 5.0. To be certain

of the number of devices that may be connected to a line, as determined

by the total RENs, contact the local telephone company.

REN is not required for some types of analog or digital facilities.

Means of Connection

Connection of this equipment to the telephone network is shown in the

following tables.

For MCC1, SCC1, CMC1, G600, and G650 Media Gateways:

For G350 and G700 Media Gateways:

For all media gateways:

If the terminal equipment (for example, the media server or media

gateway) causes harm to the telephone network, the telephone company

will notify you in advance that temporary discontinuance of service may

be required. But if advance notice is not practical, the telephone

company will notify the customer as soon as possible. Also, you will be

advised of your right to file a complaint with the FCC if you believe it is

necessary.

The telephone company may make changes in its facilities, equipment,

operations or procedures that could affect the operation of the

equipment. If this happens, the telephone company will provide advance

notice in order for you to make necessary modifications to maintain

uninterrupted service.

If trouble is experienced with this equipment, for repair or warranty

information, please contact the Technical Service Center at

1-800-242- 2121 or contact your local Avaya representative. If the

equipment is causing harm to the telephone network, the telephone

company may request that you disconnect the equipment until the

problem is resolved.

Note: This equipment has been tested and found to comply with

the limits for a Class A digital device, pursuant to Part 15 of the

FCC Rules. These limits are designed to provide reasonable

protection against harmful interference when the equipment is

operated in a commercial environment. This equipment

generates, uses, and can radiate radio frequency energy and, if

not installed and used in accordance with the instruction

manual, may cause harmful interference to radio

communications. Operation of this equipment in a residential

area is likely to cause harmful interference in which case the

user will be required to correct the interference at his own

expense.

Manufacturer’s Port

Identifier FIC Code SOC/

REN/

A.S. Code

Network

Jacks

Off premises station OL13C 9.0F RJ2GX,

RJ21X,

RJ11C

DID trunk 02RV2-T 0.0B RJ2GX,

RJ21X

CO trunk 02GS2 0.3A RJ21X

02LS2 0.3A RJ21X

Tie trunk TL31M 9.0F RJ2GX

Basic Rate Interface 02IS5 6.0F, 6.0Y RJ49C

1.544 digital interface 04DU9-BN 6.0F RJ48C,

RJ48M

04DU9-IKN 6.0F RJ48C,

RJ48M

04DU9-ISN 6.0F RJ48C,

RJ48M

120A4 channel service

unit 04DU9-DN 6.0Y RJ48C

Manufacturer’s Port

Identifier FIC Code SOC/

REN/

A.S. Code

Network

Jacks

Ground Start CO trunk 02GS2 1.0A RJ11C

DID trunk 02RV2-T AS.0 RJ11C

Loop Start CO trunk 02LS2 0.5A RJ11C

1.544 digital interface 04DU9-BN 6.0Y RJ48C

04DU9-DN 6.0Y RJ48C

04DU9-IKN 6.0Y RJ48C

04DU9-ISN 6.0Y RJ48C

Basic Rate Interface 02IS5 6.0F RJ49C

A plug and jack used to connect this equipment to the premises wiring

and telephone network must comply with the applicable FCC Part 68

rules and requirements adopted by the ACTA. A compliant telephone

cord and modular plug is provided with this product. It is designed to be

connected to a compatible modular jack that is also compliant. It is

recommended that repairs be performed by Avaya certified technicians.

The equipment cannot be used on public coin phone service provided by

the telephone company. Connection to party line service is subject to

state tariffs. Contact the state public utility commission, public service

commission or corporation commission for information.

This equipment, if it uses a telephone receiver, is hearing aid compatible.

Canadian Department of Communications (DOC) Interference

Information

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme

NMB-003 du Canada.

This equipment meets the applicable Industry Canada Terminal

Equipment Technical Specifications. This is confirmed by the registration

number. The abbreviation, IC, before the registration number signifies

that registration was performed based on a Declaration of Conformity

indicating that Industry Canada technical specifications were met. It does

not imply that Industry Canada approved the equipment.

Installation and Repairs

Before installing this equipment, users should ensure that it is

permissible to be connected to the facilities of the local

telecommunications company. The equipment must also be installed

using an acceptable method of connection. The customer should be

aware that compliance with the above conditions may not prevent

degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative

designated by the supplier. Any repairs or alterations made by the user to

this equipment, or equipment malfunctions, may give the

telecommunications company cause to request the user to disconnect

the equipment.

Declarations of Conformity

United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC)

Avaya Inc. in the United States of America hereby certifies that the

equipment described in this document and bearing a TIA TSB-168 label

identification number complies with the FCC’s Rules and Regulations 47

CFR Part 68, and the Administrative Council on Terminal Attachments

(ACTA) adopted technical criteria.

Avaya further asserts that Avaya handset-equipped terminal equipment

described in this document complies with Paragraph 68.316 of the FCC

Rules and Regulations defining Hearing Aid Compatibility and is deemed

compatible with hearing aids.

Copies of SDoCs signed by the Responsible Party in the U. S. can be

obtained by contacting your local sales representative and are available

on the following Web site: http://www.avaya.com/support.

All Avaya media servers and media gateways are compliant with FCC

Part 68, but many have been registered with the FCC before the SDoC

process was available. A list of all Avaya registered products may be

found at: http://www.part68.org by conducting a search using "Avaya" as

manufacturer.

European Union Declarations of Conformity

Avaya Inc. declares that the equipment specified in this document

bearing the "CE" (Conformité Europeénne) mark conforms to the

European Union Radio and Telecommunications Terminal Equipment

Directive (1999/5/EC), including the Electromagnetic Compatibility

Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC).

Copies of these Declarations of Conformity (DoCs) can be obtained by

contacting your local sales representative and are available on the

following Web site: http://www.avaya.com/support.

Japan

This is a Class A product based on the standard of the Voluntary Control

Council for Interference by Information Technology Equipment (VCCI). If

this equipment is used in a domestic environment, radio disturbance may

occur, in which case, the user may be required to take corrective actions.

To order copies of this and other documents:

Call: Avaya Publications Center

Voice 1.800.457.1235 or 1.207.866.6701

FAX 1.800.457.1764 or 1.207.626.7269

Write: Globalware Solutions

200 Ward Hill Avenue

Haverhill, MA 01835 USA

Attention: Avaya Account Management

E-mail: totalware@gwsmail.com

For the most current versions of documentation, go to the Avaya support

Web site: http://www.avaya.com/support.

Issue 1 June 2005 5

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Conventions Used in This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Support Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Avaya Technology and Consulting (ATAC) . . . . . . . . . . . . . . . . . . . 8

Communications, Solutions, and Integration (CSI)

Group of Software Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Avaya Technical Service Organization (TSO) . . . . . . . . . . . . . . . . . . 9

Avaya Network Management Software Systems Support Group (NMSSS) . . 9

Customized Management Solutions for Avaya Integrated Management. . . . 10

Avaya Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Product Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

How to Access Books on the Web . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Tell Us What You Think! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Chapter 2: Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Administration Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Administration Tools CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Chapter 3: Administration Tools Installation . . . . . . . . . . . . . . . 15

Overview of Administration Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Administration Tools CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Pre-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

PC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing the Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Uninstalling the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Chapter 4: VoIP Monitoring Manager Installation . . . . . . . . . . . . . 21

Overview of Avaya VoIP Monitoring Manager . . . . . . . . . . . . . . . . . . . . 21

Avaya VoIP Monitoring Manager Components . . . . . . . . . . . . . . . . . . . 22

Avaya VoIP Monitoring Manager Server . . . . . . . . . . . . . . . . . . . . . 22

Avaya VoIP Monitoring Manager RTCP Monitor . . . . . . . . . . . . . . . . . 22

Avaya VoIP Monitoring Manager Client . . . . . . . . . . . . . . . . . . . . . 22

Avaya VoIP Monitoring Manager Web Client . . . . . . . . . . . . . . . . . . 23

WebLM License Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Pre-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Contents

Contents

6 Avaya Integrated Management Administration Tools Installation and Upgrade

VoIP Monitoring Manager System Requirements . . . . . . . . . . . . . . . . . . 25

Ensuring Windows SNMP Service is Installed. . . . . . . . . . . . . . . . . . . . 28

Checking for Valid Community ID . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Configuring the Avaya Communication Manager Administration Forms . . . . . 30

Configuring the IP Network Region Form . . . . . . . . . . . . . . . . . . . . 30

Configuring the System Parameters IP-Options Form . . . . . . . . . . . . . 32

VoIP Monitoring Manager CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Avaya VoIP Monitoring Manager License Key . . . . . . . . . . . . . . . . . . . . 33

Microsoft SQL 2000 Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Installing VoIP Monitoring Manager and MSDE on a Windows 2000 Server. . 36

Installing VoIP Monitoring Manager and MSDE on a Windows 2003

or Windows XP Professional Server . . . . . . . . . . . . . . . . . . . . . . 40

Installing VoIP Monitoring Manager With a Database Already Installed . . . . 43

Database is Installed on This Machine . . . . . . . . . . . . . . . . . . . . 44

Database is Installed on Another Machine. . . . . . . . . . . . . . . . . . 47

Installing the Client Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Changing the RTCP Listen Port . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Installing VoIP Monitoring Manager Licenses . . . . . . . . . . . . . . . . . . . . 53

Chapter 5: Avaya Mailbox Manager . . . . . . . . . . . . . . . . . . . . 55

About Mailbox Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Launching Mailbox Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Licensing Mailbox Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Issue 1 June 2005 7

Chapter 1: Introduction

Purpose

The purpose of this book is to provide the following information:

●Hardware and software requirements for Microsoft® Windows® servers and Windows

client PCs.

●Pre-installation tasks that must be completed prior to installation.

●Procedures to install the products in the Avaya Integrated Management, Administration

Tools offer. If any of the products included in this offer are already installed on your

system, those products will be upgraded during this installation.

Prerequisites

System administrators who install the Administration Tools software should be experienced in

installing software on Windows operating systems in a converged network environment.

Intended Audience

This book is written for system administrators who are responsible for installing software on

Windows servers and clients.

Conventions Used in This Book

The following typographical conventions are used:

●Bold type is used to indicate information that you type, buttons in a window, and the Enter

key on the keyboard. It is also used for emphasis.

●Courier font is used for any information that the computer screen displays.

●Arrows indicate options that you select from cascading menus; for example, “Select File >

Open” means choose the “Open” option from the “File” menu.

Introduction

8 Avaya Integrated Management Administration Tools Installation and Upgrade

Support Resources

Avaya provides a variety of planning, consulting, and technical services. The following sections

describe the resources and services that are available.

Avaya Technology and Consulting (ATAC)

Avaya Technology and Consulting (ATAC) works with client teams to develop detailed solutions

for connectivity to Avaya Communication Manager solutions. The ATAC also designs network

configurations.

Communications, Solutions, and Integration (CSI)

Group of Software Services

Avaya Communications, Solutions, and Integration (CSI) Group of Software Services offers

customers the following services:

●Platform readiness verification

●Remote implementation and installation

●Network management server configuration

●Customer acceptance verification

●Custom on-site services

The CSI Group consists of the following two teams:

●Converged Solutions Implementation Engineering

The Converged Solutions Implementation Engineering (CSIE) team implements multi-site

media gateway (G350/G650/G700) deployment projects for both voice and data design.

The overall direction of the CSIE team is to bring the correct methodology to these complex

deployments that span various regions and to provide continuity to the overall project from

the voice and data implementation standpoint.

●Data Network Implementation Engineering (formerly RNIS)

The Data Network Implementation Engineering team implements and/or upgrades existing

or new data networks. This team analyzes the customer’s network design requirements and

performance expectations, and then creates the hardware and software installation

specification used to implement data devices including Cajun, VPN, Wireless LAN, Secure

Gateways, Extreme, and multi-vendor data equipment.

Support Resources

Issue 1 June 2005 9

The CSI Group provides support on a contract basis. You can purchase various implementation

offers from the CSI Group in Tampa, Florida. See Table 1: Customer-Accessible Resources on

page 11 for contact information.

Avaya Technical Service Organization (TSO)

The Avaya Technical Service Organization (TSO) provides support to the Avaya Integrated

Management client teams, field technicians, and customers. The TSO will bill customers for

support on a time and materials basis if the following conditions exist:

●Customers do not provide remote access.

●Customers do not have a current maintenance agreement.

●Customers do not procure and install the required systems and software as defined in the

Integrated Management Services Support Plan.

●Customers request support that is outside the purchase agreement.

The TSO does not support hardware or software that customers purchase from third-party

vendors.

Avaya Network Management Software Systems Support Group

(NMSSS)

The Avaya Network Management Software Systems Support Group (NMSSS) in Tampa Bay,

Florida answers customer calls about products in Avaya Integrated Management. NMSSS will

either answer your questions directly or connect you with an associate who can answer

questions about the products.

Introduction

10 Avaya Integrated Management Administration Tools Installation and Upgrade

Customized Management Solutions for Avaya Integrated

Management

The Integrated Management Product Team understands customer’s needs and is focused on

customer satisfaction. See Table 1: Customer-Accessible Resources on page 11 for contact

information. The Product Team will assist customers with Avaya Integrated Management

projects and will provide:

●Project Management — An Integrated Management project person will work with the

customer to access configuration and customization requirements for any or all

applications within each Avaya Integrated Management offer. If custom work is required,

the evaluation will include a proposed statement of work and price. Note that this offer is

not intended to provide installation for customers that choose to implement Integrated

Management applications using Avaya Services or third-party implementation services.

●Training — Basic training can be performed remotely using an interactive medium to

display the applications and a conference bridge for audio. On-site training can be

customized to meet the customer’s needs. Customized training will focus on application

functionality that is relevant to the customer and provide focused knowledge transfer to

facilitate application-specific training.

Support Resources

Issue 1 June 2005 11

Avaya Contact Information

Table 1 and Table 2 provide contact information that you may use if you need assistance during

the process of installing and setting up Avaya Integrated Management. To access the links in

Table 2, you must be able to access the Avaya intranet.

Table 1: Customer-Accessible Resources

Resource Contact Information

Avaya Support Center http://www.avaya.com/support

Network Management

Software Systems

Support (NMSSS)

+1 800 237-0016

Communications,

Solutions, and

Integration (CSI)

Group of Software

Services

+1 800 730-9108, prompt 3

Integrated

Management Product

Team

Send email to: AIMtraining@avaya.com

Toll Fraud Intervention +1 800 643-2353, prompt 1

Table 2: Avaya Internal Resources

Resource Contact Information

Avaya System

Management Support http://aem-support.dr.avaya.com

Avaya Technology and

Consulting (ATAC) +1 888 297-4700, prompt 2,6

http://forum.avaya.com (requires a password)

Communications,

Solutions, and

Integration (CSI)

Group of Software

Services

http://associate2.avaya.com/sales_market/products/

data-implementation-services/

Integrated

Management Services

Support Plan

http://associate2.avaya.com/solution/support_plans/#Enterprise

Introduction

12 Avaya Integrated Management Administration Tools Installation and Upgrade

Product Documentation

The latest version of Avaya Integrated Management product documentation, including this

book, is available from the Avaya Support Web Site. To view or download these books from the

Web, you must have access to the Internet, an Internet browser, and Adobe Acrobat Reader,

version 5.0 or later. Adobe Acrobat Reader is provided on the Avaya Integrated Management

CDs and is also available from http://www.adobe.com. See How to Access Books on the Web

for instructions on how to view or download these books.

How to Access Books on the Web

To view or download books from the Avaya Support Web Site, follow these steps:

1. Access http://www.avaya.com/support.

2. In the left column, click System and Network Management.

3. Scroll to Integrated Management, locate the product name, and click the link

corresponding to the software release to display a list of available books for that product.

Tell Us What You Think!

Let us know how this book measured up to your expectations. Your opinions are crucial to

helping us meet your needs! Send us your comments by mail, fax, or e-mail as follows:

Mail: Avaya Inc.

Avaya Integrated Management Documentation Team

Room 3C-313

307 Middletown Lincroft Rd.

Lincroft, NJ 07738

USA

Fax: Avaya Integrated Management Documentation Team

+ 1 732 852-2469

E-mail: document@avaya.com

Subject: Avaya Integrated Management Documentation Team

Issue 1 June 2005 13

Chapter 2: Overview

Administration Tools

Administration Tools is a Windows solution for Avaya Integrated Management. It is designed for

small-to-medium size networks that run Windows platforms. With this offer, you receive the

following management tools:

●Avaya Site Administration

Avaya Site Administration enables you to administer and manage Avaya voice systems and

Avaya converged devices.

●Avaya Voice Announcement Manager

Avaya Voice Announcement Manager enables you to administer and manage audio files

and announcement properties on voice systems running Avaya Communication Manager

software.

●Avaya Voice Over IP Monitoring Manager (90-day trial version)

Avaya Voice Over IP (VoIP) Monitoring Manager enables you to monitor and review the

quality of a call on an Avaya VoIP network.

The Administration Tools offer provides one user license. Customers can purchase two

additional options—one that is for up to five Avaya Communication Managers and provides up

to five user licenses, and another that is for up to ten Avaya Communication Managers and

provides up to ten user licenses. In addition, an add-on option is available that provides

unlimited client licenses for Avaya Site Administration.

Administration Tools CDs

Administration Tools is provided on the following CDs:

●Administration Tools (See Chapter 3: Administration Tools Installation on page 15.)

●VoIP Monitoring Manager (90-day trial) (See Chapter 4: VoIP Monitoring Manager

Installationon page 21.)

Overview

14 Avaya Integrated Management Administration Tools Installation and Upgrade

Issue 1 June 2005 15

Chapter 3: Administration Tools Installation

Overview of Administration Tools

The Administration Tools CD provides the following management tools:

●Avaya Site Administration

Avaya Site Administration enables you to

- administer and manage voice systems running Avaya Communication Manager software

- add, change, and remove mailboxes on messaging systems

To simplify your day-to-day administration tasks (such as finding unused stations, changing

users, and adding users), Avaya Site Administration provides several wizards. At any time,

you can use the GEDI in Avaya Site Administration to enter Avaya Communication

Manager commands that you would typically enter from a terminal emulation window or

system administration terminal (SAT).

●Avaya Voice Announcement Manager

Avaya Voice Announcement Manager enables you to administer and manage audio files

and announcement properties on voice systems running Avaya Communication Manager

software. Using Avaya Voice Announcement Manager, you can

- add, change, and remove Avaya Communication Manager announcement information

- copy audio files and announcement properties from a PC to voice systems and back

- back up and restore announcement information

- view the status of announcements on VAL boards and virtual VAL boards

- move announcement files between VAL boards and virtual VAL boards

- broadcast announcement files to VAL boards and virtual VAL boards on different voice

systems

- import and export announcement properties

Administration Tools Installation

16 Avaya Integrated Management Administration Tools Installation and Upgrade

Administration Tools CD

The Administration Tools CD contains products that you install directly onto a Windows PC. See

PC Requirements on page 17 for the minimum PC requirements. Before installing this CD, also

see Pre-Installation Tasks on page 16.

The Administration Tools CD contains the following applications:

●Avaya Site Administration

●Avaya Voice Announcement Manager

●Adobe Acrobat Reader (required to view documents)

Pre-Installation Tasks

Before installing Avaya Integrated Management products, you must complete the following

pre-installation tasks.

1. Check the minimum hardware and software requirements for the PC. See PC

Requirements on page 17.

2. For upgrade installations, check that all previous sequential upgrades and/or major

releases were installed before installing this release. If the wizard detects a software

upgrade that is not sequential, the wizard will stop and display a message to install the

skipped releases. The wizard will then abort the installation.

3. Carefully review Avaya Integrated Management Implementation Guidelines, document

number 555-233-163. This document is available from the Avaya Support Web Site. (See

How to Access Books on the Web on page 12.) This document describes server

configuration requirements and provides pre-installation forms that must be completed

before you begin installing the Avaya Integrated Management products. The pre-installation

forms contain information that you will need to install the products, such as IP addresses,

server domain names, and port addresses.

4. Carefully review this entire book before you start the installations on the servers and client

PCs.

PC Requirements

Issue 1 June 2005 17

PC Requirements

Table 3 provides the requirements for the PC.

Table 3: Windows Client PC Requirements

Component Required Comments

Operating system Microsoft Windows

2000, Windows XP

Professional, or

Windows 2003

Processor 600 MHz Pentium®

Hard Drive 1 GB

Memory 256 MB RAM

Monitor SVGA 1024 X 768

display

Network Connectivity TCP/IP 10/100 Network

Card

Modem 56K Modem May be required for remote

access to the PC.

CD-ROM Drive

Web Browser Internet Explorer 6.0 Required to access the

Integrated Management

Launch Page and web-based

clients.

Administration Tools Installation

18 Avaya Integrated Management Administration Tools Installation and Upgrade

Installing the Software

The procedure to install or upgrade the contents of the Administration Tools CD is generally the

same.

1. Close all open windows and applications.

2. Insert the Avaya Integrated Management 3.0, Administration Tools CD into the

CD-ROM drive.

The Avaya Integrated Management Administration Tools 3.0 window appears. It provides a

main menu.

Note:

Note: Install Acrobat Reader if it is not already installed on the computer.

3. Click Install Administration Tools.

The Welcome dialog box appears.

4. Click the Next button.

The License Agreement dialog box appears.

5. Read the license types. If you accept the license types, click the I accept the terms of the

license agreement option button, and then click the Next button.

Note:

Note: You cannot install the Avaya Integrated Management products unless you accept

the license types.

The Choose Destination Location dialog box appears. By default, the applications will be

installed in c:\Program Files\Avaya.

6. Perform one of the following steps:

●To install the applications in the default folder, click the Next button.

●To change the folder where the applications will be installed, click the Change button,

specify the folder you want to use, and then click the Next button.

The Select Features dialog box appears. This dialog box displays the applications and

components you can install.

Note:

Note: You must install the Required Components. You cannot deselect it.

Uninstalling the Software

Issue 1 June 2005 19

7. Make sure the applications you want to install are selected, and then click the Next button.

The Enter Avaya Integrated Management Server IP Address dialog box appears.

8. Enter the IP address of the Avaya Integrated Management Launch Page server, and then

click the Next button.

Note:

Note: You are not required to enter the IP address of the Avaya Integrated

Management Launch Page server. However, if you leave this blank and click the

Next button, no link to the Launch Page will be provided on the PC.

The Start Copying Files dialog box appears.

9. Click the Next button.

The Setup Status message box appears showing the status of the installation. When the

installation is complete, the InstallShield Wizard Complete dialog box appears.

10. Remove the CD from the drive, and then click the Finish button to restart the PC.

You can access the products by double clicking the desktop icon or selecting Start > Programs

> Avaya. For more information about an Avaya Integrated Management product, access the

online help after you start the application.

Note:

Note: Regularly check the Avaya Support Web Site for software updates.

Uninstalling the Software

This section describes how to uninstall Avaya Site Administration and Avaya Voice

Announcement Manager.

To uninstall Avaya Site Administration and Avaya Voice Announcement Manager:

1. Select Start>Control Panel.

The Control Panel window appears.

2. Click on Add or Remove Programs.

The Add or Remove Programs window appears.

3. Click on Avaya Integrated Management Client 3.0.

4. Click the Remove button.

The Welcome dialog box appears.

5. Click the Remove option button.

Administration Tools Installation

20 Avaya Integrated Management Administration Tools Installation and Upgrade

6. Click the Next button.

A dialog box appears prompting you to confirm that you want to remove the application.

7. Click the Yes button.

The Setup Status message box appears. After the application is removed, the Maintenance

Complete message box appears.

8. Click the Finish button to restart the PC now.

Issue 1 June 2005 21

Chapter 4: VoIP Monitoring Manager Installation

Overview of Avaya VoIP Monitoring Manager

Avaya Voice Over IP (VoIP) Monitoring Manager is a VoIP Quality of Service (QoS) monitoring

tool. It enables you to monitor and review the quality of a call on an Avaya VoIP Network.

Avaya VoIP Monitoring Manager allows you to view QoS data experienced at the endpoints and

during a session. This data displays in real-time or for previously active endpoints. With this

information, you can begin to troubleshoot and isolate problems.

Avaya VoIP Monitoring Manager allows you to:

●Search Endpoints. You can search endpoints active from a specified time in the past or

between a date range. Advanced search options enable you to narrow your search to

match phone numbers, network addresses, or QoS levels.

●View Reports. Once you have a list of endpoints, you can select one or more endpoints in

a session and view the associated reports. The reports display QoS data such as jitter,

round trip time (RTT), and packet loss. This is particularly useful for monitoring gateways

or locating problems at a particular endpoint.

Since you can view reports for endpoints involved in a session, this will assist you with

determining problems that occur between two endpoints or in an isolated area of the

network.

●Export Reports. You can export the report data to a comma separated value (csv) file.

You can open this file in most database and spreadsheet programs such as Microsoft

Excel. Exporting the data to a spreadsheet enables you to manipulate the data so you can

create your own reports.

●Generate Automatic Alarms. You can generate Simple Network Management Protocol

(SNMP) Traps/Alarms, which allow the VoIP Monitoring Manager to alert you when the

jitter, RTT or packet loss reaches certain levels. You can routinely monitor the network and

troubleshoot problems.

VoIP Monitoring Manager Installation

22 Avaya Integrated Management Administration Tools Installation and Upgrade

Avaya VoIP Monitoring Manager Components

The Avaya VoIP Monitoring Manager incorporates the Avaya VoIP Monitoring Manager

Real-time Transport Control Protocol (RTCP) Monitor and the Avaya VoIP Monitoring Manager

Server, which accepts connections from the Avaya VoIP Monitoring Manager Client. The server

software must be installed on the network to work correctly. A Windows SNMP Agent must also

be installed on the server.

VoIP Monitoring Manager also uses a database. During installation, the VoIP Monitoring

Manager Integrated MSDE Database is installed by default. However, you can choose to install

a different Microsoft SQL database.

The components and their relationship are described in more detail in the following sections.

Avaya VoIP Monitoring Manager Server

The Avaya VoIP Monitoring Manager Server acts as a proxy between the MSDE database and

the Avaya VoIP Monitoring Manager Client. It manages connectivity to the database and

provides an interface to configure the Avaya VoIP Monitoring Manager RTCP Monitor. The

server resides on the same PC as the RTCP Monitor. The database can reside on the same PC

as the server and RTCP Monitor, or it can reside on a separate machine.

Avaya VoIP Monitoring Manager RTCP Monitor

The Avaya VoIP Monitoring Manager RTCP Monitor collects the RTCP packets sent from the

Avaya endpoints and stores the information in a proprietary database. The RTCP Monitor also

runs as a sub-agent of the Windows SNMP Agent. All the information contained in the database

can be queried using Microsoft SQL.

Avaya VoIP Monitoring Manager Client

The Avaya VoIP Monitoring Manager Client provides the graphical user interface (GUI). The

client does not communicate with the RTCP Monitor, does not use the Windows SNMP service,

and does not communicate with the database. The data that is displayed is gathered from the

server. The client may be installed on the same machine as the server, or it may be installed on

another machine on the network.

Avaya VoIP Monitoring Manager Components

Issue 1 June 2005 23

Avaya VoIP Monitoring Manager Web Client

The Avaya VoIP Monitoring Manager Client can run as a Web application in a browser. This is

useful if you only have the server installed. To run the Avaya VoIP Monitoring Manager Client as

a Web application, the following requirements must be met:

●The server must be running a Web server. The Apache Web server is automatically

installed on the server when the Avaya VoIP Monitoring Manager Server software is

installed.

●The Web server must be configured to publish the file to the following VoIP Monitoring

Manager installation path:

C:\Program Files\Avaya\VoIP Monitoring Manager\jars\ClientApplet.htm

Note:

Note: The server installation will apply this configuration.

If you run the Web client, you will not have access to some of the features—such as connecting

to a new server — that are available in the application.

WebLM License Server

The WebLM License Server manages your licenses for Avaya Integrated Management

products. It is required when you purchase the VoIP Monitoring Manager license key to activate

VoIP Monitoring Manager beyond the 90-trial period. The WebLM License Server is not

required to use the 90-day trial version.

The WebLM License Server application is provided on the VoIP Monitoring Manager CD. If you

have purchased the VoIP Monitoring Manager license key, install the WebLM License Server. If

the WebLM License Server is already installed on another server, you do not have to install it.

During the installation, you will be prompted for the IP address of the server where the WebLM

application is installed.

See Avaya VoIP Monitoring Manager License Keyon page 33 for more information about VoIP

Monitoring Manager licenses. See Installing VoIP Monitoring Manager Licenses on page 53 for

instructions on how to install VoIP Monitoring Manager licenses.

VoIP Monitoring Manager Installation

24 Avaya Integrated Management Administration Tools Installation and Upgrade

Pre-Installation Tasks

Before installing Avaya VoIP Monitoring Manager, you must complete the following

pre-installation tasks.

1. Check the minimum hardware and software requirements for the following:

●Windows server (See VoIP Monitoring Manager Server Requirements on page 25.)

●Windows client PC (See VoIP Monitoring Manager Client Requirements on page 28.)

Note:

Note: The client and server software communicate using Java Remote Method

Invocation (RMI), and use port 1099 on the machine on which the server is

running. If this port is unavailable, the server will attempt to use the following

ports: 49177, 51173, or 63006. Although it is unlikely that all of these ports will be

in use on a single machine, ensure that at least one of these ports is available.

2. If you are upgrading from the previous release, check that all previous sequential upgrades

and/or major releases of Avaya VoIP Monitoring Manager were installed before installing

this release. If the wizard detects a software upgrade that is not sequential, the wizard will

stop and display a message to install the skipped releases. The wizard will then abort the

installation.

Note:

Note: If you are upgrading Avaya VoIP Monitoring Manager and there are previous

releases of other Integrated Management applications on the Windows server,

you must either upgrade the other Integrated Management applications to this

version of VoIP Monitoring Manager, or install the new version of VoIP Monitoring

Manager on another Windows server.

3. If you have a large system (greater than 1000 simultaneous IP calls) or plan to keep historic

VoIP Monitoring Manager data for long periods of time, it is recommended that you install

VoIP Monitoring Manager on a separate server than that on which Network Management

Console with System View is installed.

4. Ensure that the Windows Simple Network Management Protocol (SNMP) Agent is installed

on the Windows server and set to start automatically. (See Ensuring Windows SNMP

Service is Installed on page 28.)

5. Check for valid Community IDs. (See Checking for Valid Community ID on page 29.)

6. Configure two Avaya Communication Manager administration forms—the IP Network

Region formand the System Parameters IP-Options form. (See Configuring the Avaya

Communication Manager Administration Forms on page 30.)

7. Identify the RTCP Listen Port for the Avaya Communication Manager. The default is 5005.

VoIP Monitoring Manager System Requirements

Issue 1 June 2005 25

8. Carefully review Avaya Integrated Management Implementation Guidelines, document

number 555-233-163. This document is available from the Avaya Support Web Site. (See

How to Access Books on the Web on page 12.) This document describes server

configuration requirements and provides pre-installation forms that must be completed

before you begin installing the Avaya Integrated Management products. The pre-installation

forms contain information that you will need to install the products, such as IP addresses,

server domain names, and port addresses.

9. Complete the Ready Reckoner form. This form is available in the Avaya Integrated

Management Implementation Guidelines, document number 555-233-163. Completing this

form will help you predict the size of your database and therefore help you determine if the

MSDE database will meet your needs. If not, a larger database such as Microsoft SQL can

be installed. You can also use the Ready Reckoner form to adjust numbers, such as RTCP

Reporting Intervals and History Days to determine how to set them to achieve the desired

goal. Changing some numbers can help you obtain better data.

10. Carefully review this entire book before you start the installation.

VoIP Monitoring Manager System Requirements

Table 4 and Table 5 provide the minimum system requirements to install and operate the VoIP

Monitoring Manager Server and Client software.

Table 4: VoIP Monitoring Manager Server Requirements

Component Required Comments

Operating System Microsoft Windows 2003

Standard Edition server,

Microsoft Windows 2003

Enterprise Edition server,

Microsoft Windows 2000

server, or Microsoft

Windows XP Professional

Only English operating systems

are supported.

Processor 2.8 GHz Pentium® 4 A maximum of two processors

is supported.

Hard Drive 40 GB

Memory 1.5 GB RAM

1 of 3

VoIP Monitoring Manager Installation

26 Avaya Integrated Management Administration Tools Installation and Upgrade

Network Connectivity TCP/IP 100 Mbit Network

Card Only one network interface is

supported. Dual network

interface cards (NICs) or

additional software network

interfaces, such as a VPN

interface, are not supported.

Modem 56K modem for remote

access

CD-ROM Drive Required for installation.

Monitor SVGA 1024 X 768 display

SNMP Agent The Simple Network

Management Protocol

(SNMP) Agent is the

Windows Service that runs

on your computer. It is

provided with the Windows

operating system CD but is

not installed by default.

When installing the VoIP

Monitoring Manager, you

will be prompted to install it,

if it is not already installed.

Extra Software Anti-virus software

pcAnywhere Required for Avaya support.

pcAnywhere is required for

remote access by Avaya

Services.

Web Browser Internet Explorer 6.0 Required for access to the

Integrated Management

Launch Page and web-based

clients.

Table 4: VoIP Monitoring Manager Server Requirements (continued)

Component Required Comments

2 of 3

VoIP Monitoring Manager System Requirements

Issue 1 June 2005 27

Integration with HP

OpenView Network Node

Manager

HP OpenView 7.0.1 or

HP OpenView 7.5.

HP OpenView 7.5 requires a

patch.

HP OpenView is not included

on any Avaya Integrated

Management CD. Customers

must purchase, install, and

maintain HP OpenView. While

Avaya services support

Integrated Management when

installed over HP OpenView,

they do not support the HP

OpenView product itself.

Port The client and server

software communicate

using Java Remote Method

Invocation (RMI), and use

port 1099 on the machine

on which the server is

running.

If this port is unavailable, the

server will attempt to use

the following ports: 49177,

51173, or 63006. Although it

is unlikely that all of these

ports will be in use on a

single machine, ensure that

at least one of these ports is

available.

Table 4: VoIP Monitoring Manager Server Requirements (continued)

Component Required Comments

3 of 3

VoIP Monitoring Manager Installation

28 Avaya Integrated Management Administration Tools Installation and Upgrade

Ensuring Windows SNMP Service is Installed

The Windows SNMP Service must be installed on the VoIP Monitoring Manager Server. The

Windows SNMP Service enables the RTCP Monitor to publish the data and is required for the

VoIP Monitoring Manager Server software to function.

The Windows SNMP Service is provided on the Microsoft Windows operating system CD. It is

not automatically installed when the Windows operating system is installed. Before installing the

VoIP Monitoring Manager software, you must confirm that the Windows SNMP Service is

installed on the VoIP Monitoring Manager server and set to start automatically. To do this, follow

these steps:

1. Click Start > Settings > Control Panel.

2. Select Administrative Tools.

3. Select Services from the list in the Name column.

4. Scroll down to see if SNMP Service is installed. It should appear in the Name column and

be set to start automatically.

5. If SNMP Service is not set to run automatically or does not appear, do one of the following:

Table 5: VoIP Monitoring Manager Client Requirements

Component Required Comments

Operating System Microsoft Windows 2000, Windows

XP Professional, or Windows 2003. Only English operating

systems are supported.

Processor 600 MHz Pentium®

Hard Drive 1 GB

Memory 256 MB RAM

Monitor SVGA 1024 X 768 display

Network Connectivity TCP/IP 10/100 Network Card

Modem 56K Modem May be required for remote

access to the client PC.

CD-ROM Drive Required for installation.

Web Browser Internet Explorer 6.0 Required to access the

Integrated Management

Launch Page and

web-based client.

Checking for Valid Community ID

Issue 1 June 2005 29

●If the SNMP service is installed but not set to run automatically, do the following:

1. Right-click on SNMP and select Properties from the context menu.

The SNMP Service Properties dialog box opens.

2. Select Automatic from the Startup Type drop down list and click OK.

●If the Windows SNMP Service is not installed, you must install it from the Windows

operating system CD.

Note:

Note: When you install the SNMP Service from the Windows operating system CD, you

must configure a community name with write-access. VoIP Monitoring Manager

will attempt to initially connect using the community name, private. For security

reasons, it is recommended that a different community name be chosen. (See

Checking for Valid Community ID on page 29.)

Checking for Valid Community ID

The Community ID assigned for your Windows SNMP Servicemust match the Community ID

defined in the Server Options dialog box. By default, the Community ID with read-write

privileges is private, but this may have been changed. Read-write privileges are required for

loading, changing, and saving configuration options.

To check for a valid Community ID, follow these steps:

1. Click Start > Settings > Control Panel.

2. Select Administrative Tools.

3. Select Services from the list in the Name column.

4. Scroll down to SNMP Service.

5. Right-click on SNMP Service and select Properties from the context menu.

6. Click the Security tab.

The Accepted community names list box displays the Windows SNMP Service community

names.

Note:

Note: The Community ID in the Server Options dialog box must match the ID in the

Windows SNMP Service list of Accepted community names.

VoIP Monitoring Manager Installation

30 Avaya Integrated Management Administration Tools Installation and Upgrade

Configuring the Avaya Communication Manager

Administration Forms

There are two Avaya Communication Manager administration forms—the System Parameters

IP-Options form and the IP Network Region form—that you administer so that the server

running Avaya Communication Manager sends RTCP reports to the RTCP Monitor. When you

administer the System Parameters IP-Options form, the IP Network Region forms are set, by

default, with the same values. You can then, optionally, make changes to a network region by

changing the region’s IP Network Region form.

Use the following SAT commands to make changes to the values on the forms:

●change ip-network-region <x> where x is a number from 1 to 250.

●change system-parameter ip-options

Configuring the IP Network Region Form

Figure 1 shows an IP Network Region form. To configure this form, follow these steps:

1. Set the RTCP Reporting Enabled? field to y (yes).

2. Set the Use Default Server Parameters? field to y (yes). This indicates that this

network region uses the default values specified on the System Parameters

IP-Optionsform.

Configuring the Avaya Communication Manager Administration Forms

Issue 1 June 2005 31

Figure 1: IP Network Region Form

In some cases, you may not want to set the Default Parameters to yes. Set the field to n (no)

and specify the IP address of the Windows PC running the server for that network region.

An example of when you might not want to set the Default Parameters to yes is if you have

multiple servers installed on a large system in order to reduce the network traffic between a set

of endpoints and the RTCP Monitor (e.g. low bandwidth link between endpoints in one network

region and a remote RTCP Monitor). The network traffic resulting from RTCP reports being sent

from the endpoints to the RTCP Monitor is usually low, less than 40 bytes per second per

currently active VoIP call (RTP session). Therefore, it is usually unnecessary to have multiple

RTCP Monitors.

If multiple Servers are installed on the system then the endpoints in each network region can be

configured to send their RTCP reports to different RTCP Monitors.

VoIP Monitoring Manager Installation

32 Avaya Integrated Management Administration Tools Installation and Upgrade

Configuring the System Parameters IP-Options Form

Figure 2 shows a Systems Parameters IP-Options form. To configure this form, locate the

heading RTCP MONITOR SERVER and follow these steps:

1. Set the Default Server IP Address to the address of the Windows PC running the

VoIP Monitoring Manager Server.

2. Set the Default RTCP Report Period (secs) to 10. This will reduce the amount of

data that needs to be stored and thereby help ensure the MSDE or MSSQL database does

not reach its limit too quickly.

Figure 2: System Parameters IP-Options Form

VoIP Monitoring Manager CD

Issue 1 June 2005 33

VoIP Monitoring Manager CD

The VoIP Monitoring Manager CD contains the following applications:

●VoIP Monitoring Manager Client (90-day trial version)

●VoIP Monitoring Manager Server (90-day trial version)

●WebLM License Server (optional component required when multiple VoIP Monitoring

Manager servers are installed)

●Adobe Acrobat Reader (required to view documents)

Note:

Note: The VoIP Monitoring Manager Server software must be installed on a machine

connected to the network. The VoIP Monitoring Manager Client software may be

installed on the same machine as the server, or it may be installed on another

machine on the network.

Avaya VoIP Monitoring Manager License Key

The Monitoring Management offer provides a 90-day trial version of VoIP Monitoring Manager.

Customers have the option of purchasing the VoIP Monitoring Manager license key. This key is

required to fully activate the VoIP Monitoring Manager beyond the 90-day trial period. The

license key is available as an add-on option in the Avaya Integrated Management offers. When

a license key is purchased, an instance of WebLM License Server is required to manage the

license key. See WebLM License Server on page 23 for more information about the WebLM

License Server. See Installing VoIP Monitoring Manager Licenses on page 53 for instructions

on how to install VoIP Monitoring Manager licenses.

Microsoft SQL 2000 Database

During VoIP Monitoring Manager installation, you can install your own database if you do not

want to install the MSDE database provided on the VoIP Monitoring Manager CD. If you are

installing Microsoft SQL 2000 database, it is recommended that you install it on the same server

as VoIP Monitoring Manager to ensure optimal performance.

If VoIP Monitoring Manager with the MSDE database is already installed on the server, and you

plan to install the Microsoft SQL 2000 database on the same server, you must uninstall the

MSDE database.

VoIP Monitoring Manager Installation

34 Avaya Integrated Management Administration Tools Installation and Upgrade

To uninstall MSDE, follow these steps:

1. Click Start > Settings > Control Panel.

2. Select Add or Remove Programs.

3. Click Microsoft SQL Server Desktop Engine.

4. Click the Remove button.

Installing the Software

Use this procedure to install VoIP Monitoring Manager Server, VoIP Monitoring Manager Client,

and WebLM Server on the Windows server. The procedure to install or upgrade Avaya VoIP

Monitoring Manager is generally the same.

Note:

Note: If you are upgrading Avaya VoIP Monitoring Manager and there are previous

releases of other Integrated Management applications on the Windows server,

you must either upgrade the other Integrated Management applications to this

version of Avaya VoIP Monitoring Manager, or install the new version of Avaya

VoIP Monitoring Manager on another Windows server.

1. Ask all users to log off the system.

2. Close all open windows and applications.

3. Insert the Avaya Integrated Management, VoIP Monitoring Manager 3.0 CD into the

CD-ROM drive.

The Avaya Integrated Management VoIP Monitoring Manager window appears. It provides

the main menu.

Note:

Note: Install Acrobat Reader if it is not already installed on the computer.

4. Click Install Monitoring Server.

The Welcome dialog box appears.

5. Click the Next button.

The Information dialog box appears.

6. Click the Next button.

The License dialog box appears.

Installing the Software

Issue 1 June 2005 35

7. Read the license agreement. If you accept the license agreement, click the I accept the

terms of the license agreement option button, and then click the Next button.

Note:

Note: You cannot install VoIP Monitoring Manager unless you accept the license

agreement.

The Choose Destination Location dialog box appears. By default, the application will be

installed in c:\Program Files\Avaya.

8. Perform one of the following steps:

●To install the applications in the default folder, click the Next button.

●To change the folder where the applications will be installed, click the Change button,

specify the folder you want to use, and then click the Next button.

The Select Features dialog box appears. This dialog box displays the applications you can

install. See WebLM License Server on page 23 for information about the WebLM

application.

9. Make sure the applications you want to install are selected, and click the Next button.

The Enter Avaya Integrated Management Server IP Address dialog box appears.

10. Enter the IP Address of your Avaya Integrated Management Launch Page Server, and then

click the Next button. One of the following appears:

●If IIS (Microsoft’s Web Server) is detected on the server, the Setup Type dialog box

appears. IIS will cause a conflict with the Apache HTTP Server. You can change the port

IIS runs on or turn IIS off. To do this, perform one of the following steps:

- To change the port that IIS runs on, select Change the port that IIS runs on, and

click the Next button.

The IIS Port Change dialog box appears.

- Enter a new port for IIS to run on, and click the Next button.

The Enter VoIP Monitoring Manager Server Port dialog box appears. Go to Step 11.

- To turn IIS off, select Set IIS WWW Publishing Service to Manual, and click the Next

button.

The Enter VoIP Monitoring Manager Server Port dialog box appears. Go to Step 11.

●If IIS (Microsoft’s Web Server) is not detected on this server, the Enter VoIP Monitoring

Manager Server Port dialog box appears. Go to Step 11.

11. Enter the number of the RTCP Listen Port, and then click the Next button.

Note:

Note: The RTCP Listen Port must be the same as that administered on the Avaya

Communication Manager Server. The default is 5005. See Configuring the Avaya

Communication Manager Administration Forms on page 30.

The Install New Database or Use an Existing Database dialog box appears.

VoIP Monitoring Manager Installation

36 Avaya Integrated Management Administration Tools Installation and Upgrade

12. Based on whether you are installing VoIP Monitoring Manager on a Windows 2000,

Windows 2003, or Windows XP Professional server; or installing VoIP Monitoring Manager

and using a database already installed, go to one of the following sections:

●If you want to install the MSDE database that is included on the VoIP Monitoring

Manager CD and you have a Windows 2000 server, go to Installing VoIP Monitoring

Manager and MSDE on a Windows 2000 Server on page 36.

●If you want to install the MSDE database that is included on the VoIP Monitoring

Manager CD and you have a Windows 2003 or Windows XP Professional server, go to

Installing VoIP Monitoring Manager and MSDE on a Windows 2003 or Windows XP

Professional Server on page 40.

●If you want to use a database that is already installed, go to Installing VoIP Monitoring

Manager With a Database Already Installed on page 43. This procedure is the same for

Windows 2000, Windows 2003, or Windows XP Professional servers.

Installing VoIP Monitoring Manager and MSDE on a Windows 2000

Server

Use this procedure if you want to install the MSDE database that is provided on the VoIP

Monitoring Manager CD and you have a Windows 2000 server. This procedure also includes

installation of the WebLM server application.

1. See Installing the Software on page 34 and perform Steps 1 through 11. At Step 11, the

following dialog box appears:

The Install New Database or Use an Existing Database dialog box appears.

2. Select Install MSDE from this CD.

A message appears stating MSDE will automatically be installed after VoIP Monitoring

Manager is installed and the computer reboots.

3. Click the OK button.

The Database Login Information dialog box appears. The MSDE Administrative login is

provided.

4. Enter the MSDE Administrator password, confirm the password, and then click the Next

button.

Note:

Note: After you set the MSDE Administrator password, make a note of it in a secure

location. Do not change the MSDE Administrator login provided.

●If you are installing the WebLM License Server, the Enter WebLM Port Information dialog

box appears. Go to Step 5.

Installing the Software

Issue 1 June 2005 37

●If you are not installing the WebLM License Server, the Enter WebLM Server Information

dialog box appears. Perform one of the following steps:

- If you have licenses to activate VoIP Monitoring Manager beyond the 90-day trial

period, enter the IP address of the server on which the WebLM License Server

application is installed, and then click the Next button.

The Enter WebLM Port Information dialog box appears. Go to Step 5.

- If you do not have licenses for VoIP Monitoring Manager, leave the IP address field

blank, and then click the Next button.

A message appears stating you have not entered a WebLM IP address and VoIP

Monitoring Manager will run as an evaluation version for 90 days. Click the OK button.

The Setup Summary dialog box appears. Go to Step 6.

5. Enter the port number on which the WebLM License Server should run, and then click the

Next button. The default port is 3999.

The Setup Summary dialog box appears.

6. Review the setup information, and then click the Next button.

The Apache HTTP Server Welcome dialog box appears.

7. Click the Next button.

The Apache License Agreement dialog box appears.

8. Read the license agreement. If you accept the license agreement, click the I accept the

terms of the license agreement option button, and then click the Next button.

Note:

Note: You cannot install Apache software unless you accept the license agreement.

The Apache information dialog box appears.

9. Read about the Apache HTTP server, and then click the Next button.

The Server Information dialog box appears.

10. Enter the Network Domain, Server Name, and Administrator’s e-mail address. By default,

Apache HTTP server programs and short cuts will be installed for all users. Choose to

install only for current user if desired.

Note:

Note: Network Domain, Server Name, and Administrator’s e-mail fields must be

completed. The Administrator’s e-mail address allows the system to notify the

administrator if problems occur during the Apache installation.

11. Click the Next button.

The Setup Type dialog box appears.

VoIP Monitoring Manager Installation

38 Avaya Integrated Management Administration Tools Installation and Upgrade

12. Confirm that Typical is selected, and then click the Next button.

The Choose Destination Location dialog box appears. By default, the files will be installed in

c:\Program Files\Apache Group.

13. Perform one of the following steps:

●To install the files in the default folder, click the Next button.

●To change the folder where the files will be installed, click the Change button, specify the

folder you want to use, and then click the Next button.

The Ready to Install Program dialog box appears.

14. Click the Install button.

The installation status bar for the Apache HTTP server appears. When the installation is

complete, the Installation Wizard Completed dialog box appears.

15. Click the Finish button.

The installation status bar for JRE appears. When the installation is complete, one of the

following dialog boxes appears:

●If you are installing the WebLM License Server, the Java 2 License Agreement dialog box

appears. Go to Step 16.

●If you are not installing the WebLM License Server, the Installation Wizard Completed

dialog box appears. Go to Step 20.

16. Read the license agreement. If you accept the license agreement, click the I accept the

terms of the license agreement option button, and then click the Next button.

Note:

Note: You cannot install Java 2 software unless you accept the license agreement.

The Custom Setup window appears. By default Development Tools is selected.

17. Perform one of the following steps:

●To install the files in the default folder, click the Next button.

●To change the folder where the files will be installed, click the Change button, specify the

folder you want to use, and then click the Next button.

The Browser Registration dialog box appears.

18. Click the Install button.

The installation status bar for Java appears. When the installation is complete, the

InstallShield Wizard Completed dialog box appears.

19. Click the Finish button.

A message appears stating Java Development Kit will be used to install Apache Tomcat.

Installing the Software

Issue 1 June 2005 39

20. Click the OK button.

The installation status bar for VoIP Monitoring Manager appears. When the installation is

complete, a message appears stating MSDE will automatically be installed after you reboot

the computer.

21. Click the OK button.

The InstallShield Wizard Completed dialog box appears.

22. Remove the CD from the CD-ROM drive, and then click the Finish button to restart the

server.

After the server has restarted, the InstallShield Wizard for MSDE appears.

23. Click the Next button.

A message appears stating the MSDE database will be installed on Windows with Mixed

Mode Security.

24. Click the OK button.

The Ready to Install the Program dialog box appears.

25. Click the Install button.

The MSDE Service Pack Installation Steps dialog box appears.

26. Download the latest service pack for MSDE as instructed.

Note:

Note: It is recommended that you complete the VoIP Monitoring Manager installation,

and then download and install the MSDE service pack.

27. Click the Next button.

A message appears stating that this download is for new installations only. If you already

have an earlier version of MSDE and would like to upgrade to MSDE 2000 Service Pack 3a

(SP3a), you will need to use the SQL Server 2000 SP3a download.

28. Click the OK button.

The installation status bar appears. When the installation is complete, the InstallShield

Wizard Complete dialog box appears.

29. Click the Finish button to restart the server.

You can access VoIP Monitoring Manager by selecting Start > Programs > Avaya > VoIP

Monitoring Manager. For more information about VoIP Monitoring Manager, access the online

help after you start the application.

Initial configuration tasks must be performed the first time you use VoIP Monitoring Manager.

See Avaya VoIP Monitoring Manager Release 3.0 Configuration, document number

555-233-510, for procedures you must perform the first time you run the software.

VoIP Monitoring Manager Installation

40 Avaya Integrated Management Administration Tools Installation and Upgrade

Installing VoIP Monitoring Manager and MSDE on a Windows 2003

or Windows XP Professional Server

Use this procedure if you want to install the MSDE database that is provided on the VoIP

Monitoring Manager CD and you have a Windows 2003 or Windows XP Professional server.

This procedure also includes installation of the WebLM server application.

1. See Installing the Software on page 34 and perform Steps 1 through 11. At Step 11, the

following dialog box appears:

The Install New Database or Use an Existing Database dialog box appears.

2. Select Install MSDE from this CD.

A message appears stating the MSDE database will be installed on Windows with Mixed

Mode Security.

3. Click the OK button.

The Database Login Information dialog box appears. The MSDE Administrative login is

provided.

4. Enter the MSDE Administrator password, confirm the password, and then click the Next

button.

Note:

Note: After you set the MSDE Administrator password, make a note of it in a secure

location. Do not change the MSDE Administrator login provided.

●If you are installing the WebLM License Server, the Enter WebLM Port Information dialog

box appears. Go to Step 5.

●If you are not installing the WebLM License Server, the Enter WebLM Server Information

dialog box appears. Perform one of the following steps:

- If you have licenses to activate VoIP Monitoring Manager beyond the 90-day trial

period, enter the IP address of the server on which the WebLM License Server

application is installed, and then click the Next button.

The Enter WebLM Port Information dialog box appears. Go to Step 5.

- If you do not have licenses for VoIP Monitoring Manager, leave the IP address field

blank, and then click the Next button.

A message appears stating you have not entered a WebLM IP address and VoIP

Monitoring Manager will run as an evaluation version for 90 days. Click the OK button.

The Setup Summary dialog box appears. Go to Step 6.

5. Enter the port number on which the WebLM License Server should run, and then click the

Next button. The default port is 3999.

The Setup Summary dialog box appears.

Installing the Software

Issue 1 June 2005 41

6. Review the setup information, and then click the Next button.

The MSDE Service Pack Installation Steps dialog box appears.

7. Download the latest service pack for MSDE as instructed.

Note:

Note: It is recommended that you complete the VoIP Monitoring Manager installation,

and then download and install the MSDE service pack.

8. Click the Next button.

A message appears stating that this download is for new installations only. If you already

have an earlier version of MSDE and would like to upgrade to MSDE 2000 Service Pack 3a

(SP3a), you will need to use the SQL Server 2000 SP3a download.

9. Click the OK button.

The Apache HTTP Server Welcome dialog box appears.

10. Click the Next button.

The Apache License Agreement dialog box appears.

11. Read the license agreement. If you accept the license agreement, click the I accept the

terms of the license agreement option button, and then click the Next button.

Note:

Note: You cannot install Apache software unless you accept the license agreement.

The Apache information dialog box appears.

12. Read about the Apache HTTP server, and then click the Next button.

The Server Information dialog box appears.

13. Enter the Network Domain, Server Name, and Administrator’s e-mail address. By default,

Apache HTTP server programs and short cuts will be installed for all users. Choose to

install only for current user if desired.

Note:

Note: Network Domain, Server Name, and Administrator’s e-mail fields must be

completed. The Administrator’s e-mail address allows the system to notify the

administrator if problems occur during the Apache installation.

14. Click the Next button.

The Setup Type dialog box appears.

15. Confirm that Typical is selected, and then click the Next button.

The Choose Destination Location dialog box appears. By default, the files will be installed in

c:\Program Files\Apache Group.

VoIP Monitoring Manager Installation

42 Avaya Integrated Management Administration Tools Installation and Upgrade

16. Perform one of the following steps:

●To install the files in the default folder, click the Next button.

●To change the folder where the files will be installed, click the Change button, specify the

folder you want to use, and then click the Next button.

The Ready to Install Program dialog box appears.

17. Click the Install button.

The installation status bar for the Apache HTTP server appears. When the installation is

complete, the Installation Wizard Completed dialog box appears.

18. Click the Finish button.

The installation status bar for JRE appears. When the installation is complete, one of the

following dialog boxes appears:

●If you are installing the WebLM License Server, the Java 2 License Agreement dialog box

appears. Go to Step 19.

●If you are not installing the WebLM License Server, the Installation Wizard Completed

dialog box appears. Go to Step 23.

19. Read the license agreement. If you accept the license agreement, click the I accept the

terms of the license agreement option button, and then click the Next button.

Note:

Note: You cannot install Java 2 software unless you accept the license agreement.

The Custom Setup window appears. By default Development Tools is selected.

20. Perform one of the following steps:

●To install the files in the default folder, click the Next button.

●To change the folder where the files will be installed, click the Change button, specify the

folder you want to use, and then click the Next button.

The Browser Registration dialog box appears.

21. Click the Install button.

The installation status bar for Java appears. When the installation is complete, the

InstallShield Wizard Completed dialog box appears.

22. Click the Finish button.

A message appears stating Java Development Kit will be used to install Apache Tomcat.

23. Click the OK button.

The installation status bar for MSDE appears. When the installation is complete, the

InstallShield Wizard Completed dialog box appears.

Installing the Software

Issue 1 June 2005 43

24. Click the OK button.

The installation status bar for VoIP Monitoring Manager appears. When the installation is

complete, the InstallShield Wizard Completed dialog box appears.

25. Remove the CD from the CD-ROM drive, and then click the Finish button to restart the

server.

You can access VoIP Monitoring Manager by selecting Start > Programs > Avaya > VoIP

Monitoring Manager. For more information about VoIP Monitoring Manager, access the online

help after you start the application.

Initial configuration tasks must be performed the first time you use VoIP Monitoring Manager.

See Avaya VoIP Monitoring Manager Release 3.0 Configuration, document number

555-233-510, for procedures you must perform the first time you run the software.

Installing VoIP Monitoring Manager With a Database Already

Installed

Use this procedure if you want to use a local or remote database that is already installed. The

procedure is the same for Windows 2000, Windows 2003, or Windows XP Professional servers.

This procedure also includes installation of the WebLM server application.

1. See Installing the Software on page 34 and perform Steps 1 through 11. At Step 11, the

following dialog box appears:

The Install New Database or Use an Existing Database dialog box appears.

2. Select Use a database currently installed.

The Where is Your Database Located? dialog box appears.

3. Based on whether the database is installed on this server or another server, go to one of the

following sections:

●If the database is installed on this machine, go to Database is Installed on This

Machine on page 44.

●If the database is installed on another machine, go to Database is Installed on Another

Machine on page 47.

VoIP Monitoring Manager Installation

44 Avaya Integrated Management Administration Tools Installation and Upgrade

Database is Installed on This Machine

Use this procedure if the database you are using is installed on this server.

1. See Installing VoIP Monitoring Manager With a Database Already Installed on page 43 and

perform Steps 1 and 2. At Step 2, the following dialog box appears:

The Where is Your Database Located? dialog box appears.

2. Select Locally, on this machine, and click the Next button.

The Does the Database Need to be Initialized? dialog box appears.

3. Perform one of the following steps:

●If yes, select Yes, it needs to be initialized, and click the Next button.

The Configure Existing Database dialog box appears. Back up the existing database as

recommended. After the database is backed up, click the Next button.

●If you are installing the WebLM License Server, the Enter WebLM Port Information

dialog box appears. Go to Step 4.

●If you are not installing the WebLM License Server, the Enter WebLM Server

Information dialog box appears. Perform one of the following steps:

- If you have licenses to activate VoIP Monitoring Manager beyond the 90-day trial

period, enter the IP address of the server on which the WebLM License Server

application is installed, and then click the Next button.

The Enter WebLM Port Information dialog box appears. Go to Step 4.

- If you do not have licenses for VoIP Monitoring Manager, leave the IP address field

blank, and then click the Next button.

A message appears stating you have not entered a WebLM IP address and VoIP

Monitoring Manager will run as an evaluation version for 90 days. Click the OK

button.

The Setup Summary dialog box appears. Go to Step 5.

●If no, select No, it has existing VoIP data, and click the Next button.

The Upgrade Existing Database on Local Machine dialog box appears. Back up the

existing database as recommended. After the database is backed up, click the Next

button.

●If you are installing the WebLM License Server, the Enter WebLM Port Information

dialog box appears. Go to Step 4.

Installing the Software

Issue 1 June 2005 45

●If you are not installing the WebLM License Server, the Enter WebLM Server

Information dialog box appears. Perform one of the following steps:

- If you have licenses to activate VoIP Monitoring Manager beyond the 90-day trial

period, enter the IP address of the server on which the WebLM License Server

application is installed, and then click the Next button.

The Enter WebLM Port Information dialog box appears. Go to Step 4.

- If you do not have licenses for VoIP Monitoring Manager, leave the IP address field

blank, and then click the Next button.

A message appears stating you have not entered a WebLM IP address and VoIP

Monitoring Manager will run as an evaluation version for 90 days. Click the OK

button.

The Setup Summary dialog box appears. Go to Step 5.

4. Enter the port number on which the WebLM License Server should run, and click the Next

button. The default is 3999.

The Setup Summary dialog box appears.

5. Review the setup information, and then click the Next button.

The Apache HTTP Server Welcome dialog box appears.

6. Click the Next button.

The Apache License Agreement dialog box appears.

7. Read the license agreement. If you accept the license agreement, click the I accept the

terms of the license agreement option button, and then click the Next button.

Note:

Note: You cannot install Apache software unless you accept the license agreement.

The Apache information dialog box appears.

8. Read about the Apache HTTP server, and then click the Next button.

The Server Information dialog box appears.

9. Enter the Network Domain, Server Name, and Administrator’s e-mail address. By default,

Apache HTTP server programs and short cuts will be installed for all users. Choose to

install only for current user if desired.

Note:

Note: Network Domain, Server Name, and Administrator’s e-mail fields must be

completed. The Administrator’s e-mail address allows the system to notify the

administrator if problems occur during the Apache installation.

10. Click the Next button.

The Setup Type dialog box appears.

VoIP Monitoring Manager Installation

46 Avaya Integrated Management Administration Tools Installation and Upgrade

11. Confirm that Typical is selected, and then click the Next button.

The Choose Destination Location dialog box appears. By default, the files will be installed in

c:\Program Files\Apache Group.

12. Perform one of the following steps:

●To install the files in the default folder, click the Next button.

●To change the folder where the files will be installed, click the Change button, specify the

folder you want to use, and then click the Next button.

The Ready to Install Program dialog box appears.

13. Click the Install button.

The installation status bar for the Apache HTTP server appears. When the installation is

complete, the Installation Wizard Completed dialog box appears.

14. Click the Finish button.

The installation status bar for JRE appears. When the installation is complete, one of the

following dialog boxes appears:

●If you are installing the WebLM License Server, the Java 2 License Agreement dialog box

appears. Go to Step 15.

●If you are not installing the WebLM License Server, the Installation Wizard Completed

dialog box appears. Go to Step 19.

15. Read the license agreement. If you accept the license agreement, click the I accept the

terms of the license agreement option button, and then click the Next button.

Note:

Note: You cannot install Java 2 software unless you accept the license agreement.

The Custom Setup window appears. By default Development Tools is selected.

16. Perform one of the following steps:

●To install the files in the default folder, click the Next button.

●To change the folder where the files will be installed, click the Change button, specify the

folder you want to use, and then click the Next button.

The Browser Registration dialog box appears.

17. Click the Install button.

The installation status bar for Java appears. When the installation is complete, the

InstallShield Wizard Completed dialog box appears.

18. Click the Finish button.

A message appears stating Java Development Kit will be used to install Apache Tomcat.

Installing the Software

Issue 1 June 2005 47

19. Click the OK button.

The installation status bar for VoIP Monitoring Manager appears. When the installation is

complete, the InstallShield Wizard Completed dialog box appears.

20. Remove the CD from the CD-ROM drive, and then click the Finish button to restart the

server.

You can access VoIP Monitoring Manager by selecting Start > Programs > Avaya > VoIP

Monitoring Manager. For more information about VoIP Monitoring Manager, access the online

help after you start the application.

Initial configuration tasks must be performed the first time you use VoIP Monitoring Manager.

See Avaya VoIP Monitoring Manager Release 3.0 Configuration, document number

555-233-510, for procedures you must perform the first time you run the software.

Database is Installed on Another Machine

Use this procedure if the database you are using is installed on another server.

1. See Installing VoIP Monitoring Manager With a Database Already Installed on page 43 and

perform Steps 1 and 2. At Step 2, the following dialog box appears:

The Where is Your Database Located? dialog box appears.

2. Select Remotely, on another machine, and click the Next button.

The Does the Database Need to be Initialized? dialog box appears.

3. Perform one of the following steps:

●If yes, select Yes, it needs to be initialized, and click the Next button.

The Enter the Database Server IP Address dialog box appears.

a. Enter the IP Address of your database location, and click the Next button.

The Configure Existing Database dialog box appears.

b. Back up the existing database as recommended. After the database is backed up,

click the Next button.

●If you are installing the WebLM License Server, the Enter WebLM Port Information

dialog box appears. Go to Step 4.

●If you are not installing the WebLM License Server, the Enter WebLM Server

Information dialog box appears. Perform one of the following steps:

- If you have licenses to activate VoIP Monitoring Manager beyond the 90-day trial

period, enter the IP address of the server on which the WebLM License Server

application is installed, and then click the Next button.

The Enter WebLM Port Information dialog box appears. Go to Step 4.

VoIP Monitoring Manager Installation

48 Avaya Integrated Management Administration Tools Installation and Upgrade

- If you do not have licenses for VoIP Monitoring Manager, leave the IP address field

blank, and then click the Next button.

A message appears stating you have not entered a WebLM IP address and VoIP

Monitoring Manager will run as an evaluation version for 90 days. Click the OK

button.

The Setup Summary dialog box appears. Go to Step 5.

●If no, select No, it has existing VoIP data, and click the Next button.

The Enter the Database Server IP Address dialog box appears.

a. Enter the IP Address of your database location, and click the Next button.

The Upgrade Existing Database on a Remote Machine dialog box appears.

b. Back up the existing database on remote machine as recommended. After the

database is backed up, click the Next button.

●If you are installing the WebLM License Server, the Enter WebLM Port Information

dialog box appears. Go to Step 4.

●If you are not installing the WebLM License Server, the Enter WebLM Server

Information dialog box appears. Perform one of the following steps:

- If you have licenses to activate VoIP Monitoring Manager beyond the 90-day trial

period, enter the IP address of the server on which the WebLM License Server

application is installed, and then click the Next button.

The Enter WebLM Port Information dialog box appears. Go to Step 4.

- If you do not have licenses for VoIP Monitoring Manager, leave the IP address field

blank, and then click the Next button.

A message appears stating you have not entered a WebLM IP address and VoIP

Monitoring Manager will run as an evaluation version for 90 days. Click the OK

button.

The Setup Summary dialog box appears. Go to Step 5.

4. Enter the port number on which the WebLM License Server should run, and click the Next

button. The default is 3999.

The Setup Summary dialog box appears.

5. Review the setup information, and then click the Next button.

The Apache HTTP Server Welcome dialog box appears.

6. Click the Next button.

The Apache License Agreement dialog box appears.

Installing the Software

Issue 1 June 2005 49

7. Read the license agreement. If you accept the license agreement, click the I accept the

terms of the license agreement option button, and then click the Next button.

Note:

Note: You cannot install Apache software unless you accept the license agreement.

The Apache information dialog box appears.

8. Read about the Apache HTTP server, and then click the Next button.

The Server Information dialog box appears.

9. Enter the Network Domain, Server Name, and Administrator’s e-mail address. By default,

Apache HTTP server programs and short cuts will be installed for all users. Choose to

install only for current user if desired.

Note:

Note: Network Domain, Server Name, and Administrator’s e-mail fields must be

completed. The Administrator’s e-mail address allows the system to notify the

administrator if problems occur during the Apache installation.

10. Click the Next button.

The Setup Type dialog box appears.

11. Confirm that Typical is selected, and then click the Next button.

The Choose Destination Location dialog box appears. By default, the files will be installed in

c:\Program Files\Apache Group.

12. Perform one of the following steps:

●To install the files in the default folder, click the Next button.

●To change the folder where the files will be installed, click the Change button, specify the

folder you want to use, and then click the Next button.

The Ready to Install Program dialog box appears.

13. Click the Install button.

The installation status bar for the Apache HTTP server appears. When the installation is

complete, the Installation Wizard Completed dialog box appears.

14. Click the Finish button.

The installation status bar for JRE appears. When the installation is complete, one of the

following dialog boxes appears:

●If you are installing the WebLM License Server, the Java 2 License Agreement dialog box

appears. Go to Step 15.

●If you are not installing the WebLM License Server, the Installation Wizard Completed

dialog box appears. Go to Step 19.

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50 Avaya Integrated Management Administration Tools Installation and Upgrade

15. Read the license agreement. If you accept the license agreement, click the I accept the

terms of the license agreement option button, and then click the Next button.

Note:

Note: You cannot install Java 2 software unless you accept the license agreement.

The Custom Setup window appears. By default Development Tools is selected.

16. Perform one of the following steps:

●To install the files in the default folder, click the Next button.

●To change the folder where the files will be installed, click the Change button, specify the

folder you want to use, and then click the Next button.

The Browser Registration dialog box appears.

17. Click the Install button.

The installation status bar for Java appears. When the installation is complete, the

InstallShield Wizard Completed dialog box appears.

18. Click the Finish button.

A message appears stating Java Development Kit will be used to install Apache Tomcat.

19. Click the OK button.

The installation status bar for VoIP Monitoring Manager appears. When the installation is

complete, the InstallShield Wizard Completed dialog box appears.

20. Remove the CD from the CD-ROM drive, and then click the Finish button to restart the

server.

You can access VoIP Monitoring Manager by selecting Start > Programs > Avaya > VoIP

Monitoring Manager. For more information about VoIP Monitoring Manager, access the online

help after you start the application.

Initial configuration tasks must be performed the first time you use VoIP Monitoring Manager.

See Avaya VoIP Monitoring Manager Release 3.0 Configuration, document number

555-233-510, for procedures you must perform the first time you run the software.

Installing the Client Software

Issue 1 June 2005 51

Installing the Client Software

Use this procedure to install VoIP Monitoring Manager Client on the Windows server or another

PC. The procedure to install or upgrade Avaya VoIP Monitoring Manager Client is generally the

same. The VoIP Monitoring Manager Client may be installed on the same machine as the VoIP

Monitoring Manager Server, or it may be installed on another machine on the network.

1. Ask all users to log off the system.

2. Close all open windows and applications.

3. Insert the Avaya Integrated Management, VoIP Monitoring Manager 3.0 CD into the

CD-ROM drive.

The Avaya Integrated Management, VoIP Monitoring Manager window appears. It provides

the main menu.

Note:

Note: Install Acrobat Reader if it is not already installed on the computer.

4. Click Install Monitoring Server.

The Welcome dialog box appears.

5. Click the Next button.

The Information dialog box appears.

6. Click the Next button.

The License dialog box appears.

7. Read the license type agreement. If you accept the license agreement, click the I accept

the terms of the license agreement option button, and then click the Next button.

Note:

Note: You cannot install VoIP Monitoring Manager unless you accept the license

agreement.

The Choose Destination Location dialog box appears. By default, the application will be

installed in c:\Program Files\Avaya.

8. Perform one of the following steps:

●To install the applications in the default folder, click the Next button.

●To change the folder where the applications will be installed, click the Change button,

specify the folder you want to use, and then click the Next button.

The Select Features dialog box appears. By default, all components are selected.

VoIP Monitoring Manager Installation

52 Avaya Integrated Management Administration Tools Installation and Upgrade

9. Click the check boxes for VoIP Monitoring Manager Server and WebLM Server to

deselect them. Only VoIP Monitoring Manager Client should be selected. Click the Next

button.

The Enter Avaya Integrated Management Server IP Address dialog box appears.

10. Enter the IP Address of your Avaya Integrated Management Launch Page Server, and then

click the Next button.

The Enter VoIP Monitoring Manager Server IP Address dialog box appears.

11. Enter the IP address of your VoIP Monitoring Manager Server, and click the Next button.

The Setup Summary dialog box appears.

12. Review the setup information and then click the Next button.

The installation status bar appears. When the installation is complete, the InstallShield

Wizard Complete dialog box appears.

13. Remove the CD from the CD-ROM drive, and then click the Finish button to restart the

computer.

Changing the RTCP Listen Port

The RTCP Listen Port must be the same as that administered on the Avaya Communication

Manager Server. Use this procedure to change the RTCP Listen Port on the VoIP Monitoring

Manager server to match the port number administered on the Communication Manager. When

you install the VoIP Monitoring Manager server, you are prompted for the RTCP Monitoring

Listen Port. The default is 5005. See Configuring the Avaya Communication Manager

Administration Forms on page 30 for more information.

To change the RTCP Listen Port, follow these steps:

1. Start the VoIP Monitoring Manager server application.

2. On the Edit menu, click Options.

The Server Options dialog box displays.

3. Click the RTCP tab and enter the new RTCPListen Port.

4. Click OK to save the changes and close the dialog box or Cancel to close without saving.

The VoIP Monitoring Manager Server will reset the properties and attempt to re-connect to

the Windows SNMP Agent based on the new properties.

Installing VoIP Monitoring Manager Licenses

Issue 1 June 2005 53

Note:

Note: Changing the RTCP port displays a warning indicating it must match the port

configured on the Avaya Communication Manager Server. See http://

www.iana.org/assignments/port-numbers and your Avaya Communication

Manager documentation. It is unusual to change the listen port from the default of

5005. The default should be suitable in most situations.

Note:

Note: An SNMP Community ID with write privileges must be configured before changes

can be applied. (See Checking for Valid Community ID on page 29.)

Installing VoIP Monitoring Manager Licenses

After the WebLM License Server is installed, you can install the VoIP Monitoring Manager

licenses so that you can use VoIP Monitoring Manager beyond the 90-day trial period.

Note:

Note: To purchase the licenses, contact your Avaya representative.

To install VoIP Monitoring Manager licenses, follow these steps:

1. Select Start>Programs>Avaya>Avaya Integrated Management WebLM Server Login.

The Web License Manager login page appears.

2. In the User Name field, enter the default user name admin.

3. In the Password field, enter the default password, weblmadmin.

4. Click the Login button.

Note:

Note: See the administrator for the WebLM License Server for the login and password

to use after you log in for the first time using the default user name and password.

5. Click Install Licenses in the left-hand panel of the window.

6. Click the Browse button and select the license files you want to install.

7. Click the Install button to install the selected license files.

Note:

Note: An error message appears if the license file name is invalid, belongs to another

license server, or is already installed on the current license server.

8. Click Licensed Products > IMMS in the left-hand panel to display the license details.

VoIP Monitoring Manager Installation

54 Avaya Integrated Management Administration Tools Installation and Upgrade

Issue 1 June 2005 55

Chapter 5: Avaya Mailbox Manager

About Mailbox Manager

Mailbox Manager for the Avaya S3400 Message server is a Windows interface for performing

moves, adds, and changes on the Message Storage Server (MSS) component. The software

maintains an off-line database of your subscriber and class of service data. You make your

changes to subscribers and classes of service in this interface, and it sends the changes to your

MSS.

Launching Mailbox Manager

The Avaya Mailbox Manager option is available from the Launch Products page, which is on the

Avaya Integrated Management Launch Page. In order to launch Mailbox Manager from the

Launch Products page, you must:

●Install Avaya Site Administration and/or Avaya Voice Announcement Manager which are

provided on the Administration Tools CD. (See Chapter 3: Administration Tools

Installation.) The installation of at least one of these products automatically installs the

components required to launch the Mailbox Manager from the Avaya Integrated

Management Launch Page.

●Install Avaya Mailbox Manager on your PC. Installation software for Mailbox Manager is

included on the Avaya Modular Messaging Installation CD that comes with the Avaya

S3400. Follow the single-user instructions provided in the Mailbox Manager Getting

Started Guide.

●Complete the licensing procedure as described in “Licensing Mailbox Manager on

page 56.”

Avaya Mailbox Manager

56 Avaya Integrated Management Administration Tools Installation and Upgrade

Licensing Mailbox Manager

When you install Avaya Mailbox Manager, a single-user license is created. If your organization

also manages other Avaya legacy message servers that are supported by Mailbox Manager (for

example, Octel 250/350, Octel 200/300, or Intuity AUDIX) you may already have Mailbox

Manager licenses for those as well. You can combine the licenses for these systems into one

license and manage them from one interface if you upgrade those licenses to Mailbox Manager

5.0.

Note:

Note: If you plan to use Mailbox Manager to manage your Messaging Services system

along with Octel 250/350, Octel 200/300, or Intuity AUDIX system, then you

cannot run Mailbox Manager from the Messaging Application software.

To get a combined license for all of your Avaya message servers, do the following:

1. Install Mailbox Manager for your Avaya S3400 by following the single-user instructions

provided in the Mailbox Manager Getting Started Guide.

2. Locate your license file C:\MBMData\Config\Config.2nl.

3. Send an e-mail to license@unimax.com requesting the license. You will need to include a

copy of your license file and identifying numbers for your legacy systems, as follows:

●Octel 200/300 with system software 2.0 or newer — system serial number and current

system software version.

●Octel 250/350 with system software 2.0 or newer — system serial number (also known

as VPMOD serial number) and current system software version.

●Intuity AUDIX with system software 4.4 or newer — system serial number, current

system software version, and model type. (MAP 40 and MAP 100 were sold with bundled

licenses. MAP 5 is supported by Mailbox Manager but did not include a license.)

Issue 1 June 2005 57

Index

Index

Symbols

>, meaning of in text . . . . . . . . . . . . . . . . . 7

A

Administration Tools

defined. . . . . . . . . . . . . . . . . . . . . 13

pre-installation tasks . . . . . . . . . . . . . . 16

Administration Tools CD . . . . . . . . . . . . . . 16

Administration Tools CDs

defined. . . . . . . . . . . . . . . . . . . . . 13

Avaya

support resources . . . . . . . . . . . . . . . . 8

support web site . . . . . . . . . . . . . . . . 12

Avaya Site Administration . . . . . . . . . . . .16, 55

Avaya Voice Announcement Manager. . . . . . .16, 55

B

bold text, meaning of . . . . . . . . . . . . . . . . . 7

C

contact information for Avaya . . . . . . . . . . . . .11

courier font, meaning of . . . . . . . . . . . . . . . 7

F

feedback about this book . . . . . . . . . . . . . . 12

H

HP OpenView

Network Node Manager . . . . . . . . . . . . . 27

I

Installation

with database already installed . . . . . . . . . 43

with database installed on another machine . . . 47

with database installed on this machine . . . . . 44

with database is installed on this machine . . . . 44

with MSDE on Windows 2000 . . . . . . . . . . 36

with MSDE on Windows 2003 or Windows XP

Professional . . . . . . . . . . . . . . . . . 40

installation

Administration Tools CD . . . . . . . . . . . . . 18

Windows server . . . . . . . . . . . . . . . 34, 51

IP-Network-Region Form . . . . . . . . . . . . . . 30

M

Mailbox Manager

defined . . . . . . . . . . . . . . . . . . . . . 55

launching . . . . . . . . . . . . . . . . . . . . 55

licensing . . . . . . . . . . . . . . . . . . . . 56

P

prerequisites, for installing . . . . . . . . . . . . . .7

R

requirements

Windows client . . . . . . . . . . . . . . . . . 17

Windows server . . . . . . . . . . . . . . . . . 25

resources

Avaya Communications, Solutions, and Integration

(CSI) Group of Software Services . . . . . . . . . 8

Avaya Network Management Software Systems

Support Group (NMSSS) . . . . . . . . . . . . . 9

Avaya Technical Service Organization (TSO) . . . . 9

Avaya Technology and Consulting (ATAC) . . . . . 8

Customized Management Solutions for Avaya

Integrated Management . . . . . . . . . . . . 10

S

Simple Network Management Protocol Agent. . . 21, 26

SNMP agent

see if it is running . . . . . . . . . . . . . . . . 28

System -Parameters IP-Options Form . . . . . . . . 32

T

typographical conventions. . . . . . . . . . . . . . . 7

58 Avaya Integrated Management Administration Tools Installation and Upgrade

Index

V

VoIP Monitoring Manager

advanced search . . . . . . . . . . . . . . . . 21

CD. . . . . . . . . . . . . . . . . . . . . . . 33

components . . . . . . . . . . . . . . . . . . 22

defined. . . . . . . . . . . . . . . . . . . . . 21

exporting reports . . . . . . . . . . . . . . . . 21

generating traps . . . . . . . . . . . . . . . . 21

GUI . . . . . . . . . . . . . . . . . . . . . . 22

pre-installation tasks . . . . . . . . . . . . . . 24

searching endpoints . . . . . . . . . . . . . . 21

W

Web Client . . . . . . . . . . . . . . . . . . . . 23

Windows SNMP Agent . . . . . . . . . . . . . . . 22