Avaya Ip Office 2402 Quick Reference Guide Phone QRG
2015-06-01
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IP Office 2402 Quick Reference Guide IP Office 2402 Quick Reference Guide Default Feature Codes You can access a variety of system features by dialling short codes. The following table shows the default feature codes. For a full list of your phone’s default feature codes, see the IP Office 2402 User Guide. This guide covers the basic functionality of your IP Office 2402 phone. Replace N, where shown, with an appropriate number. For example, *07*N#, where N is the extension to which you want your calls forwarded to, when you have forwarding switched on. For more information on your phone settings and features, see the IP Office 2402 User Guide. Short Code *00 *01 *02 *03 *04 *05 *06 *07*N# *08 *09 *10*N# *11*N# *12*N# *13*N# *14*N# *17 *18 *19 *20*N# *21*N# *29 Description Cancel All Forwarding Forward Unconditional On Forward Unconditional Off Forward On Busy On Forward On Busy Off Forward On No Answer On Forward On No Answer Off Forward to Number Do Not Disturb On Do Not Disturb Off Do Not Disturb Exception Add Do Not Disturb Exception Delete Follow Me Here Follow Me Here Cancel Follow Me To Voicemail Collect Voicemail On Voicemail Off Set Hunt Group Night Service Clear Hunt Group Night Service Toggle Calls Short Code *30 *31 *32*N# *33*N# *34 *35*N# *36 *37*N# *38*N# *39 *40 *41 *45*N# *46 *47 *48 *49 *50 *51 *53*N# *57*N# The diagram below shows the main phone features: Description Call Pick Up Any Call Pick Up Group Call Pick Up Extension Call Queue Hold Music Extn Login Extn Logout Park Call Ride Call Relay On Relay Off Relay Pulse Call Steal Call Steal Conference Add Voicemail Ringback On Voicemail Ringback Off Forward Hunt Group Calls On Forward Hunt Group Calls Off Call Pickup Members Forward On Busy Number 1 Display/Call Appearance 8 Redial 2 Message Waiting Lamp 9 Dialling Pad 3 Messages 10 Volume 4 Hold 11 Handset/Headset Socket 5 Transfer 12 Mute Further information about Avaya IP Office is available from www.avaya.com/support and also from http://www.avaya.com/ipoffice/knowledgebase. 6 Conference 13 Feature Reference: 15-601108 7 Drop 14 Speaker Issue 1 (1 June 2006) IP Office 2402 Quick Reference Guide Answering Incoming Calls • Pick up the handset or press IP Office 2402 Quick Reference Guide Speakerphone • to use the speakerphone. Making a Call • • Pick up the handset or press • Dial the number, including any outside line digits and/or area codes. • • To retrieve your voicemail, dial *17. To place a call on hold, press To retrieve a held call, press 2. • corresponding to the held call. is displayed and you hear a • To transfer without announcing the call; if the line is free, hang up. If the line is busy or if no one corresponding to the held call. If the line is busy or if no one answers, press corresponding to the held call. 2. To add a another party to a call, dial the first party and then press is displayed and you hear a dial tone. is placed on hold, Dial the number of the next party and wait for an answer. 3. 4. To add the new party to the call, press Conference again. Repeat Steps 1 to 3 to add further participants. Conference. The current call 2. Press Press Conference. The icon on the current line changes to To divert calls at another extension, dial *12*N# (where N is your extension number). All calls to your extension will be diverted to the extension you are using. To divert calls at your own extension, dial *14*N# (where N is the extension to which you want your calls diverted). • • • To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this example). To switch Forward Unconditional On, dial *01. A D is displayed. To switch it off, dial *02. To switch Forward On Busy On, dial *03. To switch it off, dial *04. To switch Forward On No Answer On, dial *05. To switch it off, dial *06. System Features To add a held call to the current call: 3. Redial. Call Forwarding • Conference Press To redial a previously dialed number, press To cancel divert calls from your own extension, dial *14*#. To announce the call, remain on the line and wait for an answer. Announce the call and hang up. 1. Mute. Mute again. To re-direct your calls back to your own extension, dial *13*N#. • OR 1. To reinstate two-way conversation, press Diverting Calls With the call active, press Transfer. The call is placed on hold; dial tone. Dial the number you want to transfer the call to. answers, press To prevent the other person on the line from hearing you, press Redial Hold. Transferring a Call 1. To switch Do Not Disturb on, dial *08. An N is displayed. To switch it off, dial *09. Mute Hold • • Speaker switches the speaker on/off. Do Not Disturb . Accessing Voicemail • The Speaker facility allows you to monitor incoming calls only. You must use the handset to speak to the caller. System Features can be set against dial pad digits by your system administrator and are accessed by . corresponding to the held call. Conference again. All parties are now connected. To drop yourself from the conference, hang up. Note: The short codes documented in this guide refer to the use of default short codes only. pressing Feature, followed by any of the keys 0 to 9, * or #.
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