Avaya Ip Office 2410 Quick Reference Guide Phone QRG

2015-06-01

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IP Office 2410 Quick Reference Guide

IP Office 2410 Quick Reference Guide

Programmable Buttons
The programmable buttons enable you to access a range of IP Office system features. Some of these
features are available by default, others can only be programmed by your system administrator. Contact
your system administrator for more information.

This guide covers the basic functionality of your IP Office 2410 phone.

Admin and Admin1 are two functions that enable you to program the most frequently used functions
against other feature keys. The programmable features that are available via Admin and Admin1 are:

The diagram below shows the main phone features:

Admin Name
Acct
AD
Admin
AutCB
CFrwd
CPark
CPkUp
Dir
DPkUp
GrpPg
HfAns
HGNS+

Description
Account Code Entry
Abbreviated Dial
Self-Administer
Automatic Callback
Call Forwarding All
Call Park
Call Pickup
Directory
Directed Call Pickup
Group Paging
Internal Auto-Answer
Set Hunt Group Night Service

Admin Name
Park
Prog
SAC
Spres
Timer
TmDay
Admin1 Name
Park


Flash


For more information on your phone settings and features, see the IP Office 2410 User Guide.

Description
Call Park to Other Extension
Abbreviate Dial Program
Send All Calls
AD Suppress
Timer
Time of Day
Description
Park
User
Group
Hook Flash
Dial Preset Number

Default Feature Codes
You can access a variety of system features by dialling short codes. The following table shows the default
feature codes. For a full list of your phone’s default feature codes, see the IP Office 2410 User Guide.
Replace N, where shown, with an appropriate number. For example, *07*N#, where N is the extension to
which you want your calls forwarded to, when you have forwarding switched on.
Short Code
*00
*01
*02
*03
*04
*05
*06
*07*N#
*08
*09
*10*N#
*11*N#
*12*N#
*13*N#
*14*N#
*17
*18
*19
*20*N#
*21*N#
*29

Description
Cancel All Forwarding
Forward Unconditional On
Forward Unconditional Off
Forward On Busy On
Forward On Busy Off
Forward On No Answer On
Forward On No Answer Off
Forward to Number
Do Not Disturb On
Do Not Disturb Off
Do Not Disturb Exception Add
Do Not Disturb Exception Delete
Follow Me Here
Follow Me Here Cancel
Follow Me To
Voicemail Collect
Voicemail On
Voicemail Off
Set Hunt Group Night Service
Clear Hunt Group Night Service
Toggle Calls

Short Code
*30
*31
*32*N#
*33*N#
*34
*35*N#
*36
*37*N#
*38*N#
*39
*40
*41
*45*N#
*46
*47
*48
*49
*50
*51
*53*N#
*57*N#

Description
Call Pick Up Any
Call Pick Up Group
Call Pick Up Extension
Call Queue
Hold Music
Extn Login
Extn Logout
Park Call
Ride Call
Relay On
Relay Off
Relay Pulse
Call Steal
Call Steal
Conference Add
Voicemail Ringback On
Voicemail Ringback Off
Forward Hunt Group Calls On
Forward Hunt Group Calls Off
Call Pickup Members
Forward On Busy Number

Further information about Avaya IP Office is available from www.avaya.com/support and also from
http://www.avaya.com/ipoffice/knowledgebase.
Reference: 15-601109
Issue 1 (1 June 2006)

1

Feature Buttons/Display

10

Redial

2

Message Waiting Lamp

11

Dialling Pad

3

Page Left/Right

12

Volume Controls

4

Softkey

13

Handset/Headset Socket

5

Messages

14

Mute

6

Hold

15

Headset

7

Transfer

16

Speaker

8

Conference

17

Exit

9

Drop

IP Office 2410 Quick Reference Guide

Answering Incoming Calls

•

Pick up the handset or press

Mute

•
•

to use the speakerphone.

Making a Call

•
•

Pick up the handset or press

Dial the number, including any outside line digits and/or area codes.

To retrieve a held call, press

Hold.
corresponding to the held call.

With the call active, press
Transfer. The call is placed on hold;
dial tone. Dial the number you want to transfer the call to.

2.

To transfer without announcing the call, if the line is free, hang up. If the line is busy or if no one

Press
Press

Redial to toggle between Last 6 Numbers and Last Number.

3.

Press

Save. To restore the previous setting without changing it, press

is displayed and you hear a

corresponding to the held call. OR

•

corresponding to the held call.

If the line is busy or if no one answers, press

2.

To add a another party to a call, dial the first party and then press
is displayed and you hear a dial tone.
is placed on hold,
Dial the number of the next party and wait for an answer.

3.
4.

Conference again.
To add the new party to the call, press
Repeat Steps 1 to 3 to add further participants.

2.

Press

3.

Press

•
.

corresponding to the held call.
Conference again. All parties are now connected.

To drop yourself from the conference, hang up.

To use the speakerphone, press
press

•
•

and

•

. Make or answer the call. To adjust the volume,

. To end the call, press

again.

To change from speakerphone to handset, pick up the handset and continue talking.
To change from handset to speakerphone, press

and hang up the handset.

Do Not Disturb

•

Cancel.

To switch Do Not Disturb on, dial *08. An N is displayed. To switch it off, dial *09.

Note: The short codes documented in this guide refer to the use of default short codes only.

SpDial and to display your speed dials, press

Press

2.

When the speed dial you require is shown, press
name. Your phone dials the number automatically.

or

and

.

adjacent to the speed dial

To Add a speed dial:
1.
2.

Press
SpDial and then press
Add.
The cursor, a | symbol, is displayed in the name field. Each key is marked with the letters it
provides. Depending on the character you require, you may have to press the key more than
once.
For example: The 2 key is also marked as A, B and C. To enter a C, press the key until C is
displayed.
If the next character you want is on the same key, press
and then enter the next
character.

3.

Press

Save.

To Add a short code to a speed dial:
1.

To add a short code to a speed dial, press

2.
3.

In the name field, enter the short code name. For example, Voicemail.
In the number field, enter the prefix * and the shortcode number. For example, *17 (the
shortcode for voicemail).

SpDial.

Diverting Calls

Speakerphone

•

Application Options.

To Dial a speed dial:

Conference. The current call

To add a held call to the current call:
Conference. The icon on the current line changes to

Options and then press

1.

Conference

Press

, locate the required number

2.

To announce the call, remain on the line and wait for an answer. Announce the call and hang up.

1.

and

1.

•

1.

1.

Redial. Press

Speed Dials

Transferring a Call

answers, press

Mute.

Mute again.

To change the Redial number selection:

To retrieve your voicemail, dial *17.

To place a call on hold, press

To reinstate two-way conversation, press

To redial a previously dialed number, press
and press the associated feature button.

Hold

•
•

To prevent the other person on the line from hearing you, press

Redial

.

Accessing Voicemail

•

IP Office 2410 Quick Reference Guide

•

To divert calls at another extension, dial *12*N# (where N is your extension number). All calls to
your extension will be diverted to the extension you are using. To re-direct your calls back to your
own extension, dial *13*N#.
To divert calls at your own extension, dial *14*N# (where N is the extension to which you want your
calls diverted). To cancel divert calls from your own extension, dial *14*#.

Call Forwarding

•
•
•
•

To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this
example).
To switch Forward Unconditional On, dial *01. A D is displayed. To switch it off, dial *02.
To switch Forward On Busy On, dial *03. To switch it off, dial *04.
To switch Forward On No Answer On, dial *05. To switch it off, dial *06.



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