Avaya Ip Office 5420 Quick Reference Guide

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IP Office 5420 Quick Reference Guide

IP Office 5420 Quick Reference Guide

Programmable Buttons
The programmable buttons enable you to access a range of IP Office system features. Some of these
features are available by default; others can only be programmed by your system administrator. Contact
your system administrator for more information.

This guide covers the basic functionality of your IP Office 5420 phone.

Admin and Admin1 are two functions that enable you to program the most frequently used features against
other feature buttons. The programmable features that are available via Admin and Admin1 are:

The diagram below shows the main phone features:

Admin Name
Acct
AD
Admin
AutCB
CFrwd
CPark
CPkUp
Dir
DPkUp
GrpPg
HFAns
HGNS+

Description
Account Code Entry
Abbreviated Dial
Self-Administer
Automatic Callback
Call Forwarding All
Call Park
Call Pickup
Directory
Directed Call Pickup
Group Paging
Internal Auto-Answer
Set Hunt Group Night Service

Admin Name
Park
Prog
SAC
Spres
Timer
TmDay
Admin1 Name
Park


Flash
AD

For more information on your phone settings and features, see the "IP Office 2420 and 5420 User Guide".

Description
Call Park to Other Extension
Abbreviate Dial Program
Send All Calls
AD Suppress
Timer
Time of Day
Description
Park
User
Group
Hook Flash
Abbreviated Dial

Default Short Codes
You can access a variety of system features by dialling short codes. The following table shows the default
short codes. For a full list of your phone’s default short codes, see the "IP Office 2420 and 5420 User
Guide".
Replace N, where shown, with an appropriate number. For example, *07*N#, where N is the extension to
which you want your calls forwarded to, when you have forwarding switched on.
Short Code
*00
*01
*02
*03
*04
*05
*06
*07*N#
*08
*09
*10*N#
*11*N#
*12*N#
*13*N#
*14*N#
*17
*18
*19
*20*N#
*21*N#
*29

Description
Cancel All Forwarding
Forward Unconditional On
Forward Unconditional Off
Forward On Busy On
Forward On Busy Off
Forward On No Answer On
Forward On No Answer Off
Forward to Number
Do Not Disturb On
Do Not Disturb Off
Do Not Disturb Exception Add
Do Not Disturb Exception Delete
Follow Me Here
Follow Me Here Cancel
Follow Me To
Voicemail Collect
Voicemail On
Voicemail Off
Set Hunt Group Night Service
Clear Hunt Group Night Service
Toggle Calls

Short Code
*30
*31
*32*N#
*33*N#
*34
*35*N#
*36
*37*N#
*38*N#
*39
*40
*41
*45*N#
*46
*47
*48
*49
*50
*51
*53*N#
*57*N#

Description
Call Pick Up Any
Call Pick Up Group
Call Pick Up Extension
Call Queue
Hold Music
Extn Login
Extn Logout
Park Call
Ride Call
Relay On
Relay Off
Relay Pulse
Call Steal
Call Steal
Conference Add
Voicemail Ringback On
Voicemail Ringback Off
Forward Hunt Group Calls On
Forward Hunt Group Calls Off
Call Pickup Members
Forward On Busy Number

Further information about Avaya IP Office is available from www.avaya.com/support and also from
http://marketingtools.avaya.com/knowledgebase/.
Reference: 15-601127
Issue 2 (22 November 2006)

1

Feature Buttons/Display

9

Drop

2

Message Waiting Lamp

10

Redial

3

Page Left/Right

11

Dialling Pad

4

Softkey

12

Volume Controls

5

Messages

13

Mute

6

Hold

14

Headset

7

Transfer

15

Speaker

8

Conference

16

Exit

IP Office 5420 Quick Reference Guide

Answering Incoming Calls

•

Pick up the handset or press

Mute

•
•

to use the speakerphone.

Making a Call

•
•

Pick up the handset or press

Dial the number, including any outside line digits and/or area codes.

To retrieve your voicemail, press

MESSAGES or, if Visual Voice is configured, press

To redial the last called number, press

To retrieve a held call, press

HOLD.
corresponding to the held call.

Transferring a Call
1.

With the call active, press
TRANSFER. The call is placed on hold;
hear a dial tone. Dial the number you want to transfer the call to.

2.

To transfer without announcing the call, if the line is free, hang up. If the line is busy or if no one
answers, press

is displayed and you

•

To Dial a speed dial:
any softkey, then press
SpDial to display your speed dials. If there are more
Press
and
to see more.
stored numbers than can be displayed on one screen, press

2.

When the speed dial you require is shown, press
name. Your phone dials the number automatically.

Press
SpDial and then press
Add.
The cursor, a | symbol, is displayed in the name field. Enter the name as follows:
Each key is marked with the letters it provides. Depending on the character you require, you may
have to press the key more than once.
For example: The 2 key is also marked as A, B and C. To enter a C, press the key until C is
displayed.
If the next character you want is on the same key, press
and then enter the next character.

3.

Press
Number. The cursor is displayed in the Number field.
Enter the number or extension number.

corresponding to the held call.

To establish a conference call, dial the first party and wait for an answer.

2.
3.

Press
CONFERENCE. The current call is placed on hold,
tone.
Dial the number of the next party and wait for an answer.

4.
5.

To add the new party to the call, press
CONFERENCE again.
Repeat Steps 2 to 4 to add further participants.

If the next number you want is on the same key, press

is displayed and you hear a dial

4.

•

To drop yourself from the conference, hang up.

To use the speakerphone, press
press

•
•

and

. Make or answer the call. To adjust the volume,

. To end the call, press

•

again.

To change from speakerphone to handset, pick up the handset and continue talking.
To change from handset to speakerphone, press

•

and hang up the handset.

Do Not Disturb

•

Press

and then enter the next number.

Save.

To Add a short code to a speed dial:
1.

To add a short code to a speed dial, press

2.
3.

In the name field, enter the short code name. For example, Voicemail.
In the number field, enter the prefix * and the short code number. For example, *17 (the short
code for voicemail).

SpDial.

Diverting Calls

Speakerphone

•

adjacent to the speed dial

1.
2.

To announce the call, remain on the line and wait for an answer. Announce the call and hang up.

Conference

or

To Add a speed dial:

corresponding to the held call.

1.

REDIAL twice.

1.

OR
If the line is busy or if no one answers, press

MUTE.

MUTE again.

Speed Dials

•

Hold
To place a call on hold, press

To reinstate two-way conversation, press

To redial a previously dialed number, press
REDIAL the last 8 dialed numbers are displayed. Press
and
to see more (up to 10 numbers are stored). When you have located the required number, press
the associated feature button to redial.

Voice.
For more information about Visual Voice see the "IP Office 2420 and 5420 User Guide".

•
•

To prevent the other person on the line from hearing you, press

Redial

to use the speakerphone.

Accessing Voicemail

•

IP Office 5420 Quick Reference Guide

To switch Do Not Disturb on, dial *08. An N is displayed. To switch Do Not Disturb off, dial *09.

Note: The short codes documented in this guide refer to the use of default short codes only.

To divert calls at another extension using the Follow Me codes, dial *12*N# (where N is your
extension number). All calls to your extension will be diverted to the extension you are using. To redirect your calls back to your own extension, dial *13*N#.
To divert calls at your own extension (Follow-Me-To), dial *14*N# (where N is the extension to which
you want your calls diverted). To cancel divert calls from your own extension, dial *14*#.

Call Forwarding

•
•
•
•

To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this
example).
To switch Forward Unconditional On, dial *01. A D is displayed. To switch it off, dial *02.
To switch Forward On Busy On, dial *03. To switch it off, dial *04.
To switch Forward On No Answer On, dial *05. To switch it off, dial *06.



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