Avaya Meet Me Conferencing User Guide
2015-06-01
: Avaya Avaya-Meet-Me-Conferencing-User-Guide-735848 avaya-meet-me-conferencing-user-guide-735848 avaya pdf
Open the PDF directly: View PDF 
.
Page Count: 1
| Download | |
| Open PDF In Browser | View PDF |
Meet Me Conferencing User Guide BCM Business Communications Manager Document Status: Standard Document Version: 02.01 Part Code: NN40020-104 Date: August 2008 Copyright © 2007–2008 Nortel Networks All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks. Trademarks Nortel, the Nortel logo, the Globemark, are trademarks of Nortel Networks. Pentium is a registered trademark of Intel Corporation. Microsoft, Windows, Windows NT, and MS-DOS are registered trademarks of Microsoft Corporation. All other trademarks and registered trademarks are the property of their respective owners. Contents 3 Contents How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Chapter 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Conference phases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Conference service access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Chairperson access and commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Chairperson Wait menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Chairperson conference commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Participant access and commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Accessing the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Participant commands during a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Chapter 2 Navigating the conference using softkeys . . . . . . . . . . . . . . . . . . . . . . . . . 19 Chairperson activities before the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Chairperson activities during the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Participant activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Chapter 3 Navigating the conference using your keypad . . . . . . . . . . . . . . . . . . . . . . 35 Chairperson activities before the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Chairperson activities during the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Participant activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Chapter 4 Common procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 To transfer a participant in to conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 To access a conference (participant) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 To access the Chairperson Wait menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Meet Me Conferencing User Guide 4 Contents NN40020-104 Task List 5 Task List To change the PIN using softkeys .................................................................................19 To configure a passcode using softkeys .......................................................................19 To change conference options before conference using softkeys ................................21 To enter the conference using softkeys.........................................................................22 To Mute Conference using softkeys ..............................................................................23 To unmute the conference using softkeys.....................................................................24 To view conference participants using softkeys ............................................................24 To lock a conference using softkeys .............................................................................25 To unlock a conference using softkeys. ........................................................................25 To mute yourself (chairperson) using softkeys ..............................................................25 To unmute yourself (chairperson) using softkeys ..........................................................26 To Mute All Participants using softkeys .........................................................................26 To mute a single conference participant using softkeys ................................................27 To unmute a single conference participant using softkeys ............................................27 To disconnect a single conference participant using softkeys.......................................28 To view or change conference options using softkeys ..................................................29 To view or change the Conference Continuation setting using softkeys .......................30 To view or change the Announcement setting using softkeys.......................................30 To hear a list of available commands using softkeys ....................................................31 To mute or unmute yourself (participant) using softkeys ...............................................33 To view a list of participants using softkeys...................................................................33 To hear a list of available commands using softkeys ....................................................33 To change the PIN using your keypad ..........................................................................35 To set a passcode using your keypad ...........................................................................35 To change conference options using your keypad ........................................................36 To enter the conference using your keypad ..................................................................37 Meet Me Conferencing User Guide 6 Task List NN40020-104 7 How to get help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: http://www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More specifically, the site enables you to: • download software, documentation, and product bulletins • search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues • sign up for automatic notification of new software and documentation for Nortel equipment • open and manage technical support cases Getting Help over the phone from a Nortel Solutions Center If you don’t find the information you require on the Nortel Technical Support Web site, and have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center. In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, go to the following Web site to obtain the phone number for your region: http://www.nortel.com/callus Getting Help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: http://www.nortel.com/erc Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller. Meet Me Conferencing User Guide 8 How to get help NN40020-104 9 Chapter 1 Introduction With Meet Me Conferencing, callers can establish a teleconference by calling in to a specified number at an agreed-upon time. One caller acts as the chairperson and has additional powers to start, stop, secure, and control the conference. Anyone can participate in a conference, but a BCM user must have chairperson privileges to chair a conference. Meet Me Conferencing has a special directory number (DN) used to access the Meet Me Conferencing feature. Although you can access a conference in several ways, the system administrator should notify every conferencing user of the Meet Me Conferencing DN. For procedures to activate and administer Meet Me Conferencing using Element Manager, see networking or telephony configuration guide for your system. The following topics describe Meet Me Conferencing: • • • • “Conference phases” on page 9 “Conference service access” on page 10 “Chairperson access and commands” on page 11 “Participant access and commands” on page 16 Conference phases The Quickstart option determines how a conference begins. With the Quickstart option enabled, a conference begins when the first participant arrives (see “Quickstart option” on page 12). If the Quickstart option is disabled, the conference begins when the chairperson arrives. Note: When you enable the QuickStart feature on a Meet Me Conferencing bridge that external conference participants can access by using a 1-800 number, there is a risk that your company can incur unauthorized toll charges. To avoid this type of fraud, do not enable the QuickStart feature on a conference bridge that can be accessed with a 1-800 number. A Meet Me Conference has four phases: • • Inactive: No callers are currently participating in the conference. Not started: — Without Quickstart: Participants have arrived, but the chairperson has not yet called to start the conference. In this phase, participants wait while on hold and cannot speak to one another. For participants with display telephone, Not Started appears on the first line. Meet Me Conferencing User Guide 10 Chapter 1 Introduction • — With Quickstart: The system bypasses the Not Started phase. All participants enter the conference directly. Underway: — Without Quickstart: The chairperson enters the conference. The system then announces individual participants and brings them in to the conference in the order in which they dialed in to the conference. Participants can now speak to each other, subject to muting and other chairperson functions. — With Quickstart: The conference starts when the first participant arrives. The system brings participants in to the conference in the order in which they dialed in to the conference. The chairperson can arrive at any time to a conference that is already in progress. During conference, the status display on their telephones shows the elapsed time of the conference (in minutes) and the number of participants. New participants can join the conference, unless the chairperson locks the conference (see “Lock and unlock conference” on page 14). • Terminating: A conference ends after the last person hangs up. The system has several ways for force the conference to end: — If the option is configured, the conference ends 1 minute after the chairperson leaves the conference. — The chairperson does not start the conference within a specified amount of time. — The conference reaches a time limit with only one participant in attendance. — The conference duration reaches a specified time limit. In each case, the service plays an appropriate warning message and then waits 1 minute before disconnecting all participants. Conference service access Internal and external participants have several options to access the conference service. Internal callers can choose one of the following methods: • • • Dial the Meet Me Conferencing DN directly from your phone. The chairperson provides the Meet Me Conferencing DN in the meeting invitation. See “Chairperson access and commands” on page 11. Dial the Meet Me Conferencing feature code F930. Have another person transfer you into conference. See “To transfer a participant in to conference” on page 39. External callers can choose one of the following methods: • • NN40020-104 Follow the voice prompts in auto-attendant to enter the Meet Me Conferencing DN. The chairperson provides the Meet Me Conferencing DN in the meeting invitation. See “Chairperson access and commands” on page 11. Call a phone number that is configured for Meet Me Conferencing to answer. The chairperson provides the phone number in the meeting invitation. Chapter 1 Introduction 11 Chairperson access and commands The meeting invitation, sent by the chairperson, must contain the following information: • • • • the Meet Me Conferencing DN, if necessary (see “Conference service access” on page 10) the access code, which is the chairperson’s DN the passcode, if configured other meeting-specific information The administrator informs you of the maximum number of participants in your conference. This maximum number may be limited further by the available ports. Chairpersons access Meet Me Conferencing, enter their personal identification number (PIN), and then enter the Chairperson Wait menu. Chairperson Wait menu When you enter the conference as the chairperson, the Chairperson Wait menu is available to you to review and change conference settings. If you use an external telephone, the commands available for conference control are limited to those available by keypad control. If you are an internal caller with a two-line display telephone (softkey telephone), commands are also available through a softkey menu. See Table 1 on page 13 for both softkey and keypad access. Upon entering the Chairperson Wait menu, you have three options: • • • enter the conference configure a passcode change your PIN and conference options After you finish administering the conference, you can enter the conference. Passcode Configuration The chairperson can set up a passcode for the conference. The chairperson uses a passcode to restrict entry to the conference. The chairperson gives the passcode to a select group of participants if discussions in the conference are confidential. Each participant must enter the passcode to gain entry to the conference. This rule has one exception — callers transferred into conference by the chairperson need not enter the passcode. The passcode applies only to the conference for which it was created. The system removes the passcode option after the chairperson enters a passcode. The system does not offer the option at all if the chairperson enables Quickstart. With Quickstart, participants can be in conference without a chairperson. See “Quickstart option” on page 12. Meet Me Conferencing User Guide 12 Chapter 1 Introduction Changing the PIN Each chairperson has a personal identification number (PIN) and uses it to access conferences. The PIN has the same security requirements as a voice mailbox password. The PIN has the default value of 0000 • • after the administrator creates the conference bridge after the administrator resets the PIN If the PIN is 0000 then you must change it from an internal telephone. If you attempt to access a conference without changing the PIN, the system asks you to change your PIN before proceeding. You can change your PIN when you are setting up for a conference, at the Chairperson Wait menu. Changing conference options At the Chairperson Wait menu, the chairperson can change the Quickstart option, the Conference Continuation option, and the Announcement option. Changes to these options take effect for the current conference and remain in effect for future conferences. Quickstart option The Quickstart option controls when a conference begins. By default, the option is disabled. Conferences start after the chairperson arrives. When enabled, conferences start after the first participant arrives. This option applies only to future conferences. The Quickstart option appears only at the Chairperson Wait menu, and only if the administrator assigned this privilege to the chairperson. Conference Continuation option The Conference Continuation option controls when a conference ends. By default, the option is disabled. Conferences end when the chairperson leaves the conference. When Conference Continuation is enabled, conferences continue after the chairperson leaves the conference. As the chairperson, you can set the Conference Continuation option at the Chairperson Wait menu and during a conference. It appears only if the administrator assigned this privilege to the chairperson. Announcement option The Announcement option controls the announcement type and whether the system announces a participant upon entering a conference. The Announcement option has three settings: • • • NN40020-104 The system plays tones when a participant enters a conference. The system announces Names when a participant enters a conference. No announcement plays when a participant enters a conference. Chapter 1 Introduction 13 As the chairperson, you can set the Announcement option at the Chairperson Wait menu and during a conference. The chairperson cannot select No Announcement if the administrator did not assign this privilege. Table 1 Chairperson softkey and keypad commands, Wait menu Wait menu Submenu 1 Submenu 2 ENTER (key 1) Enter conference — PASS (key 2) Set the passcode — ADMIN (key 3) PIN (key 1) Change PIN OPTS (key 2) View and/or change options: Quickstart, Conference Continuation, and Announcement QUIT (key 3) Return to Wait menu Chairperson conference commands You have a number of commands available after you enter the conference. Conference commands are available to all users through voice prompts and keypad access. See Table 2 on page 15. If you use a one-line display telephone, your telephone shows the elapsed time (in minutes) of the conference and the number of participants. If you use a two-line display telephone (softkey telephone), commands are also available through a softkey menu. In addition to the other commands, the softkey interface has a View command that you can use to scroll through a list of participants and selectively mute or disconnect them. See Table 3 on page 16. You can use the following commands during a conference: • • • • • • • • • • “Mute and Unmute Conference” on page 13 “View participants” on page 14 “Mute a single participant” on page 14 “Disconnect a single participant” on page 14 “Lock and unlock conference” on page 14 “Mute yourself” on page 15 “Mute All Participants” on page 15 “View and change conference options” on page 15 “Hear announced commands” on page 15 “Hear a count of participants” on page 15 Mute and Unmute Conference The Mute and Unmute Conference commands are available through keypad and softkey access. Meet Me Conferencing User Guide 14 Chapter 1 Introduction When you use the Mute Conference command, the system mutes all participants except the chairperson. Participants remain muted until the chairperson uses the Unmute Conference command. (Participants cannot unmute themselves.) Use the Mute Conference command • • to restore order to an unruly conversation by silencing all speakers when meetings require the uninterrupted delivery of an announcement View participants This command is available only through softkey access. The chairperson can view each conference participant and selectively mute or disconnect them. The first line of the display shows the participant’s name as it appears in the BCM directory. If the participant is an external caller, the display shows the Caller ID information, if it is available. Mute a single participant This command is available only through softkey access. While viewing conference participants, the chairperson can mute the currently viewed participant. The chairperson then has 15 seconds to unmute the same participant. The chairperson can test to determine whether a participant accidentally gave the conference music-on-hold or a similar treatment. After 15 seconds, only the participants can unmute themselves. This prevents the chairperson from unmuting a participant without their knowledge. The mute softkey does not appear if the participant is already muted. Disconnect a single participant The Disconnect command is available only through softkey access. While viewing conference participants, the chairperson can disconnect the currently viewed participant. The system disconnects the participant and removes the participant from the viewing list. Lock and unlock conference The Lock and Unlock commands are available through keypad and softkey access. The Lock command locks the conference, to prevent any new arrivals. The chairperson can still transfer a user into the conference. When you unlock a conference, new participants can join the conference. Use this command when your discussion is confidential and announcements are turned off. This is less of a concern if the conference has a passcode. NN40020-104 Chapter 1 Introduction 15 Mute yourself This command is available through keypad and softkey access. Mute All Participants The Mute All Participants command is available through keypad and softkey access. The Mute All Participants command mutes all participants. Unlike the Mute Conference command, participants can unmute themselves. Use the Mute All Participants command • • to restore order to an unruly conversation without resorting to the Mute Conference command. to determine whether a participant accidentally gave the conference music-on-hold or a similar treatment. You can mute all participants, and then ask participants to unmute themselves View and change conference options Viewing and/or changing conference options is available through keypad and softkey access. During a conference, the chairperson can change the Conference Continuation option and the Announcement option. Changes to these options take effect for the current conference and remain in effect for future conferences. Hear announced commands You can use your keypad or your softkeys to hear a list of commands. Hear a count of participants You can use your keypad or your softkeys to hear a count of participants. Table 2 Chairperson commands during conference, keypad access Commands Function Keys Mute/Unmute Conference Mute/unmute a conference. Participants cannot unmute. Mute: ## Unmute: 99 Lock/Unlock Conference Lock/unlock a conference. Lock: *4 Unlock: *5 Mute All Participants Mute all participants. Participants can unmute. 88 Mute/Unmute Self Mute/unmute yourself. Mute Self: *6 Unmute Self: *7 Conference Continuation Option Toggles to reflect Conference Continuation choice. *8 Announcements Option Toggles to reflect Announcement choice. *9 Meet Me Conferencing User Guide 16 Chapter 1 Introduction Table 2 Chairperson commands during conference, keypad access Commands Function Keys Participant Count Announce the number of participants. *# List Commands Announce the list of commands. ** Table 3 Chairperson commands during conference, softkey access Main Menu softkeys Submenu 1 softkeys Submenu 2 softkeys 1WAY/CONF: Mute conference — — VIEW: View all participants NEXT: View next participant MUTE: Mute this participant OTHR: Go to next tier of VIEW command DISC: Disconnect this participant QUIT: Return to main menu — OTHR: Go to the next tier of main menu commands — — LOCK/UNLCK: Lock/unlock the conference — — MUTE: Mute all participants SELF: Mute yourself UNMUTE: Unmute yourself OTHR: Return to main menu ALL: Mute all participants QUIT: Return to main menu OPTS: View/change options Conference Continuation and Announcement options CHNG: Choose other option setting NEXT: Go to next option — CMDS: Hear a list of commands — — Participant access and commands Participants dial in to Meet Me Conferencing and follow the prompts to enter the conference. Accessing the conference After accessing the Meet Me Conferencing service, you must enter the access code. The access code is the chairperson’s DN. If the system announces names upon entering the conference, the system asks you to say your name. If the conference is not yet in session, you wait while on hold. When the conference begins, if required, you enter the passcode. The chairperson provides the access code and the optional passcode in the meeting invitation. When you correctly enter the passcode, you enter the conference. NN40020-104 Chapter 1 Introduction 17 See “To access a conference (participant)” on page 39. Participant commands during a conference All conference participants can use their keypad to access commands, such as mute and unmute and to hear a count of conference participants. See Table 4 on page 17. Table 4 Participant commands, keypad access Command Function Keys Mute Mute yourself *6 Unmute Unmute yourself *7 Participant Count Hear the number of particpants in the *# conference Commands Hear a list of all commands ** If you have a one-line telephone (display telephone), you can also view the elapsed time of the conference and the number of conference participants. If you have a two-line telephone (softkey telephone), you have softkey access to commands. You also have an additional View command to view a list of conference participants. See Table 5 on page 17. Table 5 Participant commands, softkey access Main Menu softkeys Submenu 1 softkeys MUTE: Mute yourself — UNMUTE: Unmute yourself — VIEW: View all participants NEXT: View next participant QUIT: Return to main menu OTHR: Go to the next tier of main menu commands — CMDS: Hear a list of commands — QUIT: Return to first tier — You can use the following commands during a conference: • • • • Mute and unmute yourself. Hear the participant count. Hear a list of available commands. View a list of participants (if using a softkey telephone). Meet Me Conferencing User Guide 18 Chapter 1 Introduction NN40020-104 19 Chapter 2 Navigating the conference using softkeys Use the procedures in this chapter to enter, configure, and navigate Meet Me Conferencing. When you use a softkey set, you have an additional interface to commands. Chairperson activities before the conference You must be the chairperson of the conference to perform the following procedures. These procedures describe how to enter and configure a conference: • • • • • “To access the Chairperson Wait menu” on page 40 “To change the PIN using softkeys” on page 19 “To configure a passcode using softkeys” on page 19 “To change conference options before conference using softkeys” on page 21 “To enter the conference using softkeys” on page 22 To change the PIN using softkeys Waiting ENTER PASS Admin PIN OPTS PIN: RETRY 12 ADMIN QUIT OK Enter again PIN: RETRY 2. Press PIN. 3. Enter the new PIN number, and press OK. You are asked to enter the same PIN number again for verification. OK PIN OK Waiting ENTER PASS 1. Press ADMIN from the Chairperson Wait menu. 4. Enter the PIN number again, and press OK. Your PIN is accepted. 12 ADMIN The Chairperson Wait menu appears. To configure a passcode using softkeys You can configure a passcode that participants must enter before they are allowed into conference. A passcode provides added security to a conference. You configure a passcode once for each conference. Waiting ENTER PASS 12 ADMIN 1. Press PASS from the Chairperson Wait menu. Meet Me Conferencing User Guide 20 Chapter 2 Navigating the conference using softkeys Pass: RETRY OK Enter again Pass: RETRY 2. Enter the passcode, and press OK. Your passcode must be four to eight digits in length. You are asked to enter the same passcode again for verification. OK 3. Enter the passcode again, and press OK. If your passcodes do not match, you are asked to enter them again by No match repeating the procedure from step 2. Passcode set If your passcodes match, this display appears briefly to show you your passcode is set. Waiting ENTER NN40020-104 12 ADMIN The Chairperson Wait menu appears. The passcode no longer appears as an option. Chapter 2 Navigating the conference using softkeys 21 To change conference options before conference using softkeys Waiting ENTER PASS Admin PIN OPTS 12 ADMIN QUIT Quickstart: off CHNG NEXT 1. Press ADMIN from the first main menu. 2. Press OPTS. 3. The Quickstart option appears showing the current setting. Press CHNG to change this setting. Each time you press CHNG, the setting switches between ‘off’ and ‘on’. Press NEXT to keep the current setting and go to the next option. NOTE: The system does not offer this option if your administrator did not assign this privilege to you. Without Quickstart, conferences start when you enter the conference. On exit: Term CHNG NEXT 4. The Conference Continuation option appears showing the current setting. Press CHNG to change this setting. Each time you press CHNG, the setting switches between ‘Term’ and ‘Cont’. Press NEXT to keep the current setting and go to the next option. NOTE: The system does not offer the Conference Continuation option if your administrator did not assign this privilege to you. Conferences end when you exit the conference. Announce: tones CHNG OK 5. The Announcements option appears showing the current setting. Press CHNG to change this setting. Each time you press CHNG, the setting changes to one of ‘tones’, ‘names’, and ‘off’. Press OK to keep the current setting and exit. NOTE: The system does not offer the ‘off’ setting if your administrator did not assign this privilege to you. Admin PIN OPTS QUIT When you press OK, the Admin menu appears. Meet Me Conferencing User Guide 22 Chapter 2 Navigating the conference using softkeys To enter the conference using softkeys Waiting ENTER PASS Continue 12 ADMIN 1. Press ENTER from the Chairperson Wait menu. One of the two displays appears briefly to remind you about your Conference Continuation setting. Terminate You enter the conference. NN40020-104 Chapter 2 Navigating the conference using softkeys 23 Chairperson activities during the conference You must be the chairperson of the conference to complete the following procedures. These procedures describe how to navigate a conference using the softkeys on your set. See “Chairperson commands during conference, softkey access” on page 16 to view the softkeys on your telephone. You can perform the following procedures while you participate in a conference: • • • • • • • • • • • • • • • • “To Mute Conference using softkeys” on page 23 “To unmute the conference using softkeys” on page 24 “To view conference participants using softkeys” on page 24 “To lock a conference using softkeys” on page 25 “To unlock a conference using softkeys.” on page 25 “To mute yourself (chairperson) using softkeys” on page 25 “To unmute yourself (chairperson) using softkeys” on page 26 “To Mute All Participants using softkeys” on page 26 “To mute a single conference participant using softkeys” on page 27 “To unmute a single conference participant using softkeys” on page 27 “To disconnect a single conference participant using softkeys” on page 28 “To view or change conference options using softkeys” on page 29 “To view or change the Conference Continuation setting using softkeys” on page 30 “To view or change the Announcement setting using softkeys” on page 30 “To hear a list of available commands using softkeys” on page 31 To hear a count of participants, see Table 6 on page 37 To Mute Conference using softkeys If you mute all participants using the Mute Conference command, participants cannot unmute themselves. 12:40 1WAY VIEW 12 OTHR 12:41 CONF VIEW 12 OTHR 1. Press 1WAY from the first main menu. All conference participants are muted. 1WAY changes to CONF. Meet Me Conferencing User Guide 24 Chapter 2 Navigating the conference using softkeys To unmute the conference using softkeys 12:40 CONF VIEW 12 OTHR 12:41 1WAY VIEW 12 OTHR 1. Press CONF from the first main menu. All conference participants are unmuted. CONF changes to 1WAY. To view conference participants using softkeys Use the View command to view, mute, and disconnect conference participants. 12:40 1WAY VIEW 12 OTHR 01: Dave S. NEXT MUTE OTHR 1. Press VIEW from the first main menu. 2. The first participant appears. To mute a participant, press NEXT until you view the participant you want to mute. 04: Joe M. NEXT MUTE OTHR 3. Press MUTE. MUTE changes to UNDO. NOTE: The system does not offer the MUTE softkey if the participant is already muted. 04: Joe M. NEXT UNDO OTHR 07: Ann P. NEXT MUTE OTHR 07: Ann P. DISC QUIT 4. To disconnect a participant, press NEXT until you view the participant you want to disconnect. 5. Press OTHR. 6. Press DISC. This display appears briefly to indicate that the participant is discon- - Ann nected. NOTE: Press QUIT on this menu at any time to exit the View command. 08: John B. NEXT MUTE OTHR 7. The next participant appears. To view the remaining participants, press NEXT until you reach the end of the list. Total: 10 AGAIN OK 8. This display appears after you press NEXT on the last participant. The display shows the total number of participants. To view the list of participants again, press AGAIN. To exit, press OK. NN40020-104 Chapter 2 Navigating the conference using softkeys 14:32 1WAY VIEW 11 OTHR 25 9. The first main menu appears. To lock a conference using softkeys 12:40 1WAY VIEW 12 OTHR 1. Press OTHR from the first main menu. 12:42 LOCK MUTE 12 OTHR 2. Press LOCK from the next main menu. The system locks the conference. Future attempts to enter this conference are blocked. 12:42 UNLCK MUTE 12 OTHR The LOCK button changes to UNLCK. To unlock a conference using softkeys. 12:40 1WAY VIEW 12 OTHR 1. Press OTHR from the first main menu. 12:42 UNLCK MUTE 12 OTHR 2. Press UNLCK from the next main menu. 12:42 LOCK MUTE 12 OTHR The UNLCK button changes to LOCK. The system unlocks the conference. To mute yourself (chairperson) using softkeys 12:40 1WAY VIEW 12 OTHR 1. Press OTHR from the first main menu. 12:42 UNLCK 12 OTHR 2. Press MUTE from the next main menu. Mute SELF MUTE ALL QUIT The Mute submenu appears. 3. Press SELF. You are muted. NOTE: The system removes the SELF button on the Mute submenu. The following main menu appears to show your status. Muted UNMUTE 12 4. Press OTHR to view the first main menu. OTHR 12:48 1WAY VIEW 12 OTHR The first main menu appears. Meet Me Conferencing User Guide 26 Chapter 2 Navigating the conference using softkeys To unmute yourself (chairperson) using softkeys 12:40 1WAY VIEW 12 OTHR 1. Press OTHR from the first main menu. 12:41 LOCK MUTE 12 OTHR 2. Press OTHR from the next main menu. 12:41 OPTS CMDS 12 QUIT 3. Press QUIT from the next main menu. Muted UNMUTE OTHR 12:46 1WAY VIEW 12 OTHR The next main menu appears. 4. Press UNMUTE. You are unmuted. The first main menu appears. The system provides the SELF button on the Mute submenu. To Mute All Participants using softkeys If you mute all participants using this command, participants can unmute themselves. 12:40 1WAY VIEW 12 OTHR 1. Press OTHR from the first main menu. 12:42 UNLCK 12 OTHR 2. Press MUTE from the next main menu. Mute SELF MUTE ALL 12:46 1WAY VIEW NN40020-104 QUIT 12 OTHR The Mute submenu appears. 3. Press ALL. All participants are muted. Participants can unmute themselves. The first main menu appears. Chapter 2 Navigating the conference using softkeys 27 To mute a single conference participant using softkeys 12:40 1WAY VIEW 12 OTHR 01: Dave S. NEXT MUTE OTHR 1. Press VIEW from the first main menu. 2. The first participant appears. To mute a participant, press NEXT until you view the participant you want to mute. NOTE: The system does not offer the MUTE softkey if the participant is already muted. 04: Joe M. NEXT MUTE OTHR 3. Press MUTE to mute the participant. MUTE changes to UNDO. NOTE: UNDO is available for 15 seconds after pressing MUTE. After 15 seconds, the softkey is blank and the participant must unmute their line. 04: Joe M. NEXT UNDO 08: John B. DISC 14:32 1WAY VIEW 4. Press OTHR. OTHR QUIT 11 OTHR 5. Press QUIT. 6. The first main menu appears. To unmute a single conference participant using softkeys 12:40 1WAY VIEW 12 OTHR 01: Dave S. NEXT MUTE OTHR 1. Press VIEW from the first main menu. 2. The first participant appears. To unmute a participant, press NEXT until you view the participant you want to unmute. 04: Joe M. NEXT UNDO OTHR 3. Press UNDO to unmute the participant. UNDO changes to MUTE. NOTE: UNDO is available for 15 seconds after pressing MUTE. After 15 seconds, the softkey is blank and the participant must unmute their line. 04: Joe M. NEXT MUTE 04: Joe M. DISC 12:50 1WAY VIEW OTHR 4. Press OTHR. 5. Press QUIT. QUIT 12 OTHR 6. The first main menu appears. Meet Me Conferencing User Guide 28 Chapter 2 Navigating the conference using softkeys To disconnect a single conference participant using softkeys 12:40 1WAY VIEW 12 OTHR 01: Dave S. NEXT MUTE OTHR 1. Press VIEW from the first main menu. 2. The first participant appears. To disconnect a participant, press NEXT until you view the participant you want to disconnect. 07: Ann P. NEXT MUTE 07: Ann P. DISC OTHR QUIT - Ann 3. Press OTHR. 4. Press DISC. This display appears briefly to indicate that the participant is disconnected. 08: John B. NEXT MUTE OTHR 08: John B. DISC QUIT 12:41 1WAY VIEW NN40020-104 11 OTHR 5. The next participant appears. To exit View, press OTHR. 6. Press QUIT. The first main menu appears. Chapter 2 Navigating the conference using softkeys 29 To view or change conference options using softkeys You can view or change the Conference Continuation option or the Announcement option while in conference. 12:40 1WAY VIEW 12 OTHR 1. Press OTHR from the first main menu. 12:40 LOCK MUTE 12 OTHR 2. Press OTHR from the next main menu. 12:40 OPTS CMDS 12 QUIT 3. Press OPTS from the next main menu. On exit: Term CHNG NEXT 4. The Conference Continuation option appears showing the current setting. Press CHNG to change this setting. This option switches between ‘Term’ and ‘Cont’. Press NEXT to keep the current setting and go to the next option. NOTE: The system does not offer the Conference Continuation option if your administrator did not assign this privilege to you. Conferences end when you exit the conference. Announce: tones CHNG OK 5. The Announcements option appears showing the current setting. Press CHNG to change this setting. Each time you press CHNG, the setting changes to one of ‘tones’, ‘names’, and ‘off’. Press OK to keep the current setting and exit. NOTE: The system does not offer the ‘off’ setting if your administrator did not assign this privilege to you. 12:40 OPTS CMDS 12 QUIT If you press OK, the Options menu appears. Meet Me Conferencing User Guide 30 Chapter 2 Navigating the conference using softkeys To view or change the Conference Continuation setting using softkeys 12:40 1WAY VIEW 12 OTHR 1. Press OTHR from the first main menu. 12:40 LOCK MUTE 12 OTHR 2. Press OTHR from the next main menu. 12:40 OPTS CMDS 12 QUIT 3. Press OPTS from the next main menu. On exit: Term CHNG NEXT 4. The Conference Continuation option appears showing the current setting. Press CHNG to change this setting. This option switches between ‘Term’ and ‘Cont’. Press * to keep the current setting and exit. NOTE: The system does not offer the Conference Continuation option if your administrator has not assigned this privilege to you. Conferences end when you exit the conference. 12:41 1WAY VIEW 12 OTHR If you press *, the first main menu appears. To view or change the Announcement setting using softkeys 12:40 1WAY VIEW 12 OTHR 1. Press OTHR from the first main menu. 12:40 LOCK MUTE 12 OTHR 2. Press OTHR from the next main menu. 12:40 OPTS CMDS 12 QUIT 3. Press OPTS from the next main menu. On exit: Term CHNG NEXT 4. Press NEXT to go to the Announcement option. Announce: tones CHNG OK 5. The Announcements option appears showing the current setting. Press CHNG to change this setting. Each time you press CHNG, the setting changes to one of ‘tones’, ‘names’, and ‘off’. Press OK to keep the current setting and exit. NOTE: The system does not offer the ‘off’ setting if your administrator has not assigned this privilege to you. 12:40 OPTS CMDS NN40020-104 12 QUIT If you press OK, the Options menu appears. Chapter 2 Navigating the conference using softkeys 31 To hear a list of available commands using softkeys 12:40 1WAY VIEW 12 OTHR 1. Press OTHR from the first main menu. 12:40 LOCK MUTE 12 OTHR 2. Press OTHR from the next main menu. 12:40 OPTS CMDS 12 QUIT 3. Press CMDS from the next main menu. You hear a list of all commands available to you. Your display shows the commands as you hear them. You can press any key to terminate the command list. 12:41 1WAY VIEW 12 OTHR 4. The first main menu appears. Meet Me Conferencing User Guide 32 Chapter 2 Navigating the conference using softkeys Participant activities Participants complete the following procedures when joining or participating in a conference: • • • • • • “To access a conference (participant)” on page 39 “To mute or unmute yourself (participant) using softkeys” on page 33 “To view a list of participants using softkeys” on page 33 To hear a count of participants, see Table 6 on page 37 “To hear a list of available commands using softkeys” on page 33 “To transfer a participant in to conference” on page 39 NN40020-104 Chapter 2 Navigating the conference using softkeys 33 To mute or unmute yourself (participant) using softkeys 12:40 MUTE 12 VIEW OTHR 1. Press MUTE from the first main menu. You are muted. MUTE changes to UNMUTE. 12:40 UNMUTE 12 2. Press UNMUTE from the main menu. VIEW OTHR You are unmuted. UNMUTE changes to MUTE. To view a list of participants using softkeys 12:40 MUTE VIEW 12 OTHR 01: Dave S. NEXT QUIT 1. Press VIEW from the first main menu. 2. The first participant appears. Press NEXT to go to the next participant. Press QUIT while viewing any participant to exit the View command. 02: Pete T. NEXT QUIT 12: Jill M. NEXT QUIT Total: 12 AGAIN 3. Press NEXT until you are on the last participant. 4. Press NEXT on the last participant. OK 5. Press AGAIN to view the list again. Press OK to exit the View command. To hear a list of available commands using softkeys 12:40 MUTE VIEW 12 OTHR 1. Press OTHR from the first main menu. 12:40 12 QUIT 2. Press CMDS from the next main menu. CMDS You hear a list of all commands available to you. Your display shows the commands as you hear them. You can terminate the command list at any time by pressing any key. 12:40 MUTE VIEW 12 OTHR 3. The first main menu appears. Meet Me Conferencing User Guide 34 Chapter 2 Navigating the conference using softkeys NN40020-104 35 Chapter 3 Navigating the conference using your keypad Use the procedures in this chapter to enter, configure, and navigate Meet Me Conferencing using your keypad. When you use an external set or a 1-line set, voice prompts guide you. Chairperson activities before the conference You must be the chairperson of the conference to complete the following procedures: These procedures describe how to enter and configure a conference: • • • • • “To access the Chairperson Wait menu” on page 40 “To change the PIN using your keypad” on page 35 “To set a passcode using your keypad” on page 35 “To change conference options using your keypad” on page 36 “To enter the conference using your keypad” on page 37 To change the PIN using your keypad 1 At the Chairperson Wait menu, you hear the following prompt: “When you are ready to enter the conference, press one.” “If this conference will require a passcode, press two.” “To change the conference settings, press three.” Press three (3). Continue to follow the voice prompts to change the PIN. 2 Press one (1). 3 Enter the new PIN value and press pound (#). 4 Enter the new PIN value again to verify it, and press pound (#). If the values match, the system changes your PIN. If the values do not match, go to step 2. To set a passcode using your keypad You can set a passcode that participants must enter before they enter the conference. A passcode provides added security to a conference. 1 At the Chairperson Wait menu, you hear the following prompt: “When you are ready to enter the conference, press one.” Meet Me Conferencing User Guide 36 Chapter 3 Navigating the conference using your keypad “If this conference will require a passcode, press two.” “To change the conference settings, press three.” Press two (2). Continue to follow the voice prompts to set a passcode. 2 Enter the passcode, and press pound (#). Your passcode must be four to eight digits in length. 3 Enter the passcode again to be verified, and press pound (#). If the passcodes match, you can enter the conference or change conference settings. If the passcodes do not match, you are asked to enter them again by repeating the procedure from step 3. To change conference options using your keypad 1 At the Chairperson Wait menu, you hear the following prompt: “When you are ready to enter the conference, press one.” “If this conference will require a passcode, press two.” “To change the conference settings, press three.” Press three (3). Continue to follow the voice prompts to set a passcode. 2 Press two (2). 3 To activate Quickstart, press one (1); or, to skip this step, press pound (#). If you press one (1), future conferences start when participants arrive. If you press pound (#), future conferences start when you arrive. Note: The system does not offer this option if your administrator did not assign this privilege to you. Without Quickstart, conferences start when you enter the conference. 4 To allow the conference to continue after you disconnect, press one (1); or, to skip this step, press pound (#). If you press one (1), conferences continue when you leave the conference. If you press pound (#), conferences end when you leave the conference. Note: The system does not offer this option if your administrator did not assign this privilege to you. Without Conference Continuation, conferences end when you exit the conference. 5 To accept the Tones announcement, press pound (#) or press one (1) to hear the next setting. NN40020-104 Chapter 3 Navigating the conference using your keypad 37 6 To accept the Names announcement, press pound (#) or press one (1) to hear the next setting. 7 To accept the No Announcement setting, press pound (#) or press one (1) to return to step 5. Note: The system does not offer the No Announcement setting if your administrator did not assign this privilege to you. To enter the conference using your keypad 1 At the Chairperson Wait menu, you hear the following prompt: “When you are ready to enter the conference, press one.” “If this conference will require a passcode, press two.” “To change the conference settings, press three.” Press one (1). You enter the conference. Chairperson activities during the conference The following table shows you how to navigate a conference using your keypad. See Table 6 on page 37. Table 6 Chairperson commands during a conference, keypad access Command Keys Mute a conference ## Unmute a conference 99 Lock a conference *4 Unlock a conference *5 Mute yourself *6 Unmute yourself *7 Mute all participants 88 Change the Conference Continuation option *8 Change the Announcement option *9 Hear a count of participants *# Hear a list of commands ** Participant activities Participants can perform the following procedures: • “To access a conference (participant)” on page 39 Meet Me Conferencing User Guide 38 Chapter 3 Navigating the conference using your keypad • “To transfer a participant in to conference” on page 39 To navigate a conference, follow the commands described in the following table. See Table 7 on page 38. Table 7 Participant commands during conference, keypad access Commands Keys Mute yourself *6 Unmute yourself *7 Hear a count of participants *# Hear a list of commands ** NN40020-104 39 Chapter 4 Common procedures Use the common procedures in this chapter to navigate Meet Me Conferencing: • • • “To transfer a participant in to conference” on page 39 “To access a conference (participant)” on page 39 “To access the Chairperson Wait menu” on page 40 To transfer a participant in to conference An internal user can transfer a caller in to a conference. The internal user performs the following steps while on a call: 1 Use F930 or call transfer to transfer the caller to the conferencing service. See “Conference service access” on page 10. 2 If you are the chairperson of this conference, press pound (#); otherwise, enter the conference access code and press pound (#). The held caller enters the conference. Note: If the internal user is already a participant in a held conference, he/she must manually take the held conference off hold. To access a conference (participant) This procedure is only for participants. Before you start this procedure, dial in to the conference service as described in the section “Conference service access” on page 10. 1 Enter the access code and press pound (#). The access code is the chairperson’s extension. 2 To verify that you are not the chairperson, press pound (#) or stay on the line. 3 Say your name. If the conference is not in session, you wait while on hold. Note: If the chairperson chose the option to announce participants by name, the system prompts you to say your name. Otherwise, the system bypasses this step. Note: While you wait for the conference to begin, a prompt plays every minute. If you need assistance, press 0 during the prompt to transfer to an attendant. Meet Me Conferencing User Guide 40 Chapter 4 Common procedures 4 If you are prompted, enter the passcode. You enter the conference. Note: This step occurs when the conference starts or when you access a conference that is already in progress. To access the Chairperson Wait menu This procedure is only for chairpersons. Before you start this procedure, dial in to the conference service as described in “Conference service access” on page 10. 1 The system prompts you for your access code. If you are calling from your own extension, press pound (#). Otherwise, enter your own extension and press pound (#). Note: If you call from your own extension (set up as a conference bridge), the system bypasses the next step (step 2) and prompts you directly for your PIN (step 3). 2 To verify you are the chairperson, press star (*). 3 Enter your personal identification number (PIN) number and press pound (#). Enter 0000 if you are accessing the conferencing feature for the first time or if the administrator reset your PIN. The system prompts you to change it. If PIN authorization fails because your password expired, the system prompts you to change it. See “To change the PIN using softkeys” on page 19 or “To change the PIN using your keypad” on page 35. If PIN authorization succeeds, you enter the Chairperson Wait menu. Note: To change your PIN, you must use an internal set. If you must change your PIN and you are calling from an external line, the system warns you and then disconnects your call. If you logged on to the conference as the chairperson, you hear a list of chairperson commands. NN40020-104
Source Exif Data:
File Type : PDF File Type Extension : pdf MIME Type : application/pdf PDF Version : 1.4 Linearized : No Warning : Invalid secondary xref table Page Mode : UseOutlinesEXIF Metadata provided by EXIF.tools