Avocent Dsr4010 Users Manual 346C DSR (HW)

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2015-02-03

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DS R™
Installer/User Guide
For models: DSR800 DSR1010 DSR2010 DSR4010

INSTRUCTIONS
This symbol is intended to alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying the appliance.

DANGEROUS VOLTAGE
This symbol is intended to alert the user to the presence of uninsulated
dangerous voltage within the product’s enclosure that may be of sufficient
magnitude to constitute a risk of electric shock to persons.
POWER ON
This symbol indicates the principal on/off switch is in the on position.

POWER OFF
This symbol indicates the principal on/off switch is in the off position.

PROTECTIVE GROUNDING TERMINAL
This symbol indicates a terminal which must be connected to earth ground
prior to making any other connections to the equipment.

DSR™
Installer/User Guide

Avocent, the Avocent logo, The Power of Being There, DSR,
OutLook, AutoView, DSView and OSCAR are trademarks or
registered trademarks of Avocent Corporation or its affiliates. All
other marks are the property of their respective owners.
© 2003 Avocent Corporation. All rights reserved.

USA Notification
Warning: Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated
in a commercial environment. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.

Canadian Notification
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescrites dans le Règlement
sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada.

Japanese Approvals

Taiwanese
BSMI Certification

Korean Certification
Director General of Radio Research Laboratory, Ministry of Information and
Communication, Republic of Korea Certificate of Information and Communication
Equipment E-E011-02-2836 (A) and E-E011-03-2392 (A)

Agency Approvals
EN55022 Class A, EN55024, EN6200-3-2, EN6100-3-3, FCC15 Class A, VCCI Class A,
IEC950, EN60950, UL 1950 third edition, CSA C22.2 No. 950

Table of Contents
Chapter 1: Product Overview
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . 3
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Chapter 2: Installation
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing the DSR Appliance . . . . . . . . . . . . . . . . . 13
Chapter 3: Local Port Operation
Controlling Your System at the Local Port . . . . . . 23
Viewing and Selecting Ports and Servers . . . . . . . . 23
Navigating OSCAR . . . . . . . . . . . . . . . . . . . . . . . . . 25
Configuring OSCAR . . . . . . . . . . . . . . . . . . . . . . . . 27
Assigning Device Types . . . . . . . . . . . . . . . . . . . . . . 29
Changing the Display Behavior . . . . . . . . . . . . . . . 31
Controlling the Status Flag . . . . . . . . . . . . . . . . . . . 33
Broadcasting to Servers . . . . . . . . . . . . . . . . . . . . . . 34
Using Scan Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Setting Console Security . . . . . . . . . . . . . . . . . . . . . 38
Setting the Keyboard Country Code . . . . . . . . . . . . 41
Managing Server Tasks Using OSCAR . . . . . . . . . 42
Viewing and Disconnecting User Connections . . . 44
Resetting Your PS/2 Keyboard and Mouse . . . . . . 45
Displaying Version Information . . . . . . . . . . . . . . . 46
Chapter 4: Terminal Operations
Accessing the Terminal Applications Menu . . . . . . 51
Appendices
Appendix A: FLASH Upgrades . . . . . . . . . . . . . . . . 57
Appendix B: Using DSRIQ-SRL Modules . . . . . . . 61
Appendix C: UTP Cabling . . . . . . . . . . . . . . . . . . . 66
Appendix D: Technical Specifications . . . . . . . . . . 68
Appendix E: Sun Advanced Key Emulation . . . . . 70
Appendix F: Technical Support . . . . . . . . . . . . . . . 72

Product Overview

Contents
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . 3
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Chapter 1: Product Overview

Chapter 1: Product Overview
Features and Benefits
Avocent’s DSR™ appliances combine analog and digital technology to provide
flexible, centralized control of data center servers. This solution provides
enterprise customers with a significant reduction of cable volume, secure
remote access and flexible server management from anywhere at anytime.
The DSR appliance consists of a rack mountable keyboard, video and mouse
(KVM) switch configurable for analog (local) or digital (remote) connectivity.
Each DSR model has Avocent Rack Interface (ARI) ports for connecting
servers and serial devices via DSRIQ modules. Video resolution of 1280 x 1024
is supported for remote users of the DSR system. Enhanced video quality of
up to 1600 x 1280 is available for the local user via the keyboard, video and
mouse ports.
The DSR works over standard LAN connections. Users can access servers (or
serial devices) across a 100BaseT Ethernet connection or directly through a
local port on the DSR for remote KVM access and administration, depending
on the model selected. The IP-based DSR appliance gives you flexible server
management control from anywhere in the world.

Reduce cable bulk
With server densities continually increasing, cable bulk remains one of the
major concerns of every network administrator. The DSR significantly reduces
KVM cable volume in the rack by utilizing the innovative DSRIQ module and
single CAT 5 cabling. This allows a higher server density while providing
greater airflow and cooling capacity.
The built-in memory of the DSRIQ simplifies configuration by assigning
and retaining unique server names or Electronic ID (EID) numbers for
each attached server. This integrated intelligence enhances security and
prevents unauthorized access to a server through cable manipulation. The
DSRIQ module is powered directly from the server and provides Keep Alive
functionality whether or not the DSR appliance is powered up.
The DSRIQ-SRL (serial) module is a DCE device that provides the primary
interface between a serial device and a DSR appliance. It provides VT100
terminal emulation, break suppression and port history in a convenient
module. The DSRIQ-SRL is compatible with the ARI port of a DSR system.
These DSRIQ modules eliminate the need for extra rack space or additional
cables. The connection between the DSR system and DSRIQ modules is via
industry standard UTP cabling.

DSR Installer/User Guide

Access the DSR via network connection
No special software or drivers are required on the attached, or host, computers.
Users access the DSR appliance and all attached systems via Ethernet from a
PC running the DSViewTM application residing on the user PC. User PCs can be
located anywhere a valid network connection exists. The DSR appliance can
be configured on a separate network from your data network, allowing access
to your servers even if your applications network is down.

Simple point and click access to any server
When a user activates DSView, it will display a listing of all computers and
serial devices to which the user has permission to access. When a user selects
a computer from the list, the video of the selected computer is displayed in a
session window. Multiple servers can be accessed by one user. Each additional
computer’s video will appear in a separate program window.

Create and manage user permissions with DES
encrypted security
An administrator describes the configuration of computers attached to the DSR
using an application called DSAdmin. Once the topology is described, the
administrator then establishes which computers a user has permission to
access. Usernames and passwords are derived from Windows NT®, eliminating
the need for redundant user databases. Once the topology is established, the
DSAuth software manages the system’s user permissioning. DSView polls the
server running DSAuth for access permissions on power up and every time a
switch is initiated for the most current permissions possible. A refresh is also
available for immediate updates to a user’s access profile. In addition to the
permissioning function, DSAuth also stores pertinent information about
attached devices in a database. Room location, rack location and computer
type can all be stored for quick reference.

Access serial devices
If an Avocent CPS810 or CPS1610 appliance is attached to the DSR unit,
operators can gain access to serial devices through the DSView software. When
a user connects to the network using DSView, a listing of all computers and
serial devices to which the user has permission to access displays. Selecting a
serial device will initiate a Telnet session.

Chapter 1: Product Overview

DSR2010

TCP/IP

Analog User
(OSCAR)
Figure 1.1: Example DSR Configuration

Digital User
(DSView)

DSR Installer/User Guide

DSR 800

Number
of
servers

Digital
sessions/
output

Analog
user

DSR 1010

100-240V

, 1.0A, 50-60 Hz

LAN

1
2

3
4

5
6

7
8

9
10

11
12

13
14

15
16

1
2

3
4

5
6

7
8

9
10

11
12

13
14

15
16

1
2

3
4

5
6

7
8

9
10

11
12

13
14

15
16

DSR 2010
LAN

DSR 4010

LAN

Figure 1.2: DSR Model Comparison

Safety Precautions
To avoid potential video and/or keyboard problems when using Avocent products:
•

If the building has 3-phase AC power, ensure that the computer and monitor
are on the same phase. For best results, they should be on the same circuit.

To avoid potentially fatal shock hazard and possible damage to equipment,
please observe the following precautions:
•

Do not use a 2-wire power cord in any Avocent product configuration.

•

Test AC outlets at the computer and monitor for proper polarity
and grounding.

•

Use only with grounded outlets at both the computer and monitor. When
using a backup Uninterruptible Power Supply (UPS), power the computer,
the monitor and the DSR appliance off the supply.

NOTE: The AC inlet is the main disconnect.

Chapter 1: Product Overview

Rack mount safety considerations
•

Elevated Ambient Temperature: If installed in a closed rack assembly, the
operation temperature of the rack environment may be greater than room
ambient. Use care not to exceed the rated maximum ambient temperature
of the appliance.

•

Reduced Air Flow: Installation of the equipment in a rack should be such
that the amount of airflow required for safe operation of the equipment is
not compromised.

•

Mechanical Loading: Mounting of the equipment in the rack should be such
that a hazardous condition is not achieved due to uneven mechanical loading.

•

Circuit Overloading: Consideration should be given to the connection
of the equipment to the supply circuit and the effect that overloading of
circuits might have on overcurrent protection and supply wiring. Consider
equipment nameplate ratings for maximum current.

•

Reliable Earthing: Reliable earthing of rack mounted equipment should
be maintained. Pay particular attention to supply connections other than
direct connections to the branch circuit (for example, use of power strips).

DSR Installer/User Guide

Installation

Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing the DSR Appliance . . . . . . . . . . . . . . . . . 13

Chapter 2: Installation

Chapter 2: Installation
The DSR system requires that the DSView, DSAdmin and DSAuth software be
installed prior to use. DSView is the application that allows a user to view and
control a server attached to the DSR system. DSAdmin is used to configure and
maintain the system. DSAuth is a Windows NT or 2000 service used to prevent
unauthorized access to the DSR system. More information on the DS
Management Software suite can be found in your DSView Installer/
User Guide.
The DSR system uses Ethernet networking infrastructure and TCP/IP protocol
to transmit keyboard, video and mouse information between operators and
connected computers. Although 10BaseT Ethernet may be used, Avocent
recommends a dedicated, switched 100BaseT network.

Getting Started
Before installing your DSR, refer to the following lists to ensure you have all items
that shipped with the DSR as well as other items necessary for proper installation.

Supplied with the DSR
The following items are supplied with your DSR appliance:
•

DSR appliance

•

Local country power cord

•

Rack mounting brackets

•

Null modem cable

•

DSR Installer/User Guide

•

DSR Quick Install Guide

Additional items needed
The following are additional items needed to use your DSR appliance:
•

One DSRIQ module per server or DSRIQ-SRL per serial device

•

One CAT 5 patch cable per server or serial device (4-pair UTP, up to
10 meters)

•

DS software

DSR Installer/User Guide

Verification of Ethernet/computer connections
DSR appliance
The front panel of the DSR features two LEDs describing the Ethernet
connection. The top green LED is the Link indicator. It will illuminate when a
valid connection to the network is established and blink when there is activity
on the port. The lower amber LED, labeled 100M, will indicate that you are
communicating at the 100 Mb rate.
Additionally, there are two LEDs above each port number on the front of your
appliance: one green and one amber. The green LED will illuminate when the
attached system is powered. The amber LED will illuminate when that port is
selected by the DSView Client.
DSRIQ modules
PS/2, Sun and USB DSRIQ modules are available for attaching computers to
your DSR appliance.
The DSRIQ-SRL serial module is used to connect serial devices to your DSR
appliance and features two green LEDs: a POWER LED and a STATUS LED.
The POWER LED indicates that the attached computer is powered. The
STATUS LED indicates that a valid UTP connection has been made to a DSR
appliance. The DSRIQ-SRL prevents a serial break from the attached device if
the module loses power. However, a user can generate a serial break with the
attached device by pressing Alt-B in the Terminal Applications menu.

Setting up your network
The DSR system uses IP addresses to uniquely identify the server running
DSAuth, the DSR appliances and the computers running DSView. The DSR
supports both BootP (a subset of DHCP) and static IP addressing. Avocent
recommends that IP addresses be reserved for each appliance and that they
remain static while the DSR appliances are connected to the network. For
additional information on how the DSR uses the TCP protocol, see Appendix B
of the DSView Installer/User Guide. Figure 2.1 shows the DSR in a
network configuration.

Chapter 2: Installation

DSR2010
Authentication
Services
(DSAdmin)
TCP/IP

Analog User
(OSCAR)

Digital User
(DSView)

Figure 2.1: The DSR in a Network Configuration

Installing the DSR Appliance
The following diagram illustrates one possible configuration for your DSR
appliance. Follow the detailed instructions to successfully install your
DSR appliance.

DSR Installer/User Guide

Network
Digital User

Configuration Port
for updating
firmware
DSR1010 Appliance

LAN

KVM
Connections

Power
Cord

ARI Ports 1-16

CAT 5
Cable
Servers 2-16

Analog User

DSRIQ Module
PS/2, USB, Sun and serial adaptors
are available

Server 1

Figure 2.2: Basic DSR Configuration
WARNING: To reduce the risk of electric shock or damage to your equipment- Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
- Plug the power cord into a grounded (earthed) outlet that is easily accessible at all times.
- Disconnect the power from the appliance by unplugging the power cord from either the
electrical outlet or the appliance.

Chapter 2: Installation

To install the DSR hardware:
1.

Remove the DSR appliance from the packing material.

Connect a terminal or PC running terminal emulation software (such as
HyperTerminal®) to the Configuration port on the back panel of the DSR
appliance using the supplied null modem cable. The terminal should be
set to 9600 baud, 8 bits, 1 stop bit, no parity and no flow control.

Plug the supplied power cord into the back of the DSR appliance and then
into an appropriate power source.

When the power is switched on, the Power indicator on the front of the
appliance will blink for approximately 30 seconds while performing a selftest. Approximately 10 seconds after it stops blinking, press the Enter key
to access the main menu.

NOTE: The DSR appliance may be rack mounted in a 1U configuration. The DSR does not
support a ØU configuration.

To configure the DSR hardware:
1.

You will see the Terminal Applications menu with six options. Select
option 1, Network Configuration.

Figure 2.3: Network Configuration Menu

Select option 1 to set your network speed. When possible, you should set
your connection manually without relying on the auto negotiate feature.
Once you enter your selection, you will be returned to the Network
Configuration menu.

DSR Installer/User Guide

Select option 2 and specify if you are using a static or BootP IP address.
Avocent recommends using a static IP address for ease of configuration. If
you are using a BootP address, please configure your BootP server to
provide an IP address to the DSR appliance, skip step 4 and continue to
the next procedure.

Select options 3-5 from the Terminal Applications menu, in turn, to finish
configuring your DSR for IP address, netmask and default gateway. Once
this is completed, type a Ø to return to the main menu.

Adjusting mouse settings on target machines
NOTE: We highly recommend that all Windows systems attached to the DSR use the default
Windows PS/2 mouse driver.

Before a PC running Windows NT, 2000 or XP can be connected to the DSR for
remote user control, an adjustment to the target mouse’s Motion tab must be
made. Use the default Microsoft® Windows® PS/2 mouse driver for all Microsoft
Windows systems attached to the appliance.
For Microsoft Windows NT (using default drivers):
1.

From the Desktop, select Start - Settings - Control Panel - Mouse. The
Mouse Properties dialog box will appear.

Click on the Motion tab.

Set the Pointer speed to Slow. This will also need to be done for any NT
user account that will be accessing the NT system through the DSR.

Set Acceleration to None for mouse sync.

For Windows 2000 or Windows XP (using default drivers):
1.

From the Desktop, select Start - Settings - Control Panel - Mouse. The
Mouse Properties dialog box will appear.

Click on the Motion tab.

Set the speed setting to the default of 50%.

If you are using Windows 2000, click the Mouse tab and set Acceleration to
None for mouse sync.
-orIf you are using Windows XP, click the Pointer Options tab and check the
Enhance pointer precision checkbox.

Chapter 2: Installation

To connect a DSRIQ module to each server:
1.

Locate a DSRIQ for your DSR appliance.

Attach the appropriately color-coded ends to the keyboard (violet), monitor
(blue) and mouse (green) ports on the first server you will be connecting to
this DSR appliance.

Attach one end of the CAT 5 cabling that will run from your DSRIQ to the
DSR appliance to the RJ-45 connector on the DSRIQ.

Connect the other end of the CAT 5 cable to the desired ARI port on the
back of your DSR appliance.

Repeat this step for all servers you wish to attach.

NOTE: When connecting a Sun DSRIQ module, you must use a multi-sync monitor to
accommodate Sun computers that support both VGA and sync-on-green or composite sync.
NOTE: Power down the DSR appliance before servicing. Always disconnect the power cord from
the wall outlet.

To connect serial devices to the DSR appliance:
1.

Locate a DSRIQ-SRL module.

Attach the DSRIQ-SRL 9-pin serial connector to the serial port of the
device to be connected to your DSR appliance.

Attach one end of the CAT 5 cable to the RJ-45 connector on the DSRIQSRL module. Connect the other end of the CAT 5 cable to the desired ARI
port on the back of your DSR appliance.

NOTE: The DSRIQ-SRL module is a DCE device and only supports VT100 terminal emulation.

Connect the power supply to the power connector on your DSRIQ-SRL.
The cable expander can be used to power up to four DSRIQ-SRL modules
from a single power supply.

Connect the DSRIQ-SRL power supply to an appropriate AC wall outlet.
Power up your serial device. See Appendix B for more information on
DSRIQ-SRL modules.

To connect the local port keyboard, monitor and mouse:
Attach your keyboard, monitor and mouse cable connectors to the appropriate
ports on the back of your DSR appliance.
NOTE: You must install both a keyboard and mouse on the local port or the keyboard will not
initialize properly.

DSR Installer/User Guide

Adding a legacy KVM switch
You can add your legacy KVM switches to the DSR appliance for better
integration into your existing configuration. In a cascaded system, each ARI port
will accommodate up to 24 servers.

Legacy Switch Support
Legacy Product

Model Numbers

OutLook ES

140ES, 180ES, 280ES, 1160ES, 2160ES, 4160ES

AutoView

AV200-4, AV200-8, AV400-4, AV400-8, AV416, AV424, AV2000-AM

DSR1010
Appliance

KVM Connections

Power
Cord

CAT 5 Cable

DSRIQ Module
PS/2, USB, Sun and
serial modules are available

DSRIQ
Module

AutoView
200/400
Switch

Outlook ES Switch

Analog User

Server 1

Figure 2.4: DSR1010 Configuration with a Legacy KVM Switch

To add a legacy KVM switch:
1.

Mount the legacy KVM switch into your rack cabinet. Locate a length of
CAT 5 cabling to connect your DSR to the DSRIQ module for your
legacy KVM switch.

Attach one end of the CAT 5 cabling to the RJ-45 connector on the
DSRIQ module.

Connect the other end of the CAT 5 cable to a port on the back of your
DSR appliance.

Chapter 2: Installation

Attach the keyboard, monitor and mouse connectors of the DSRIQ module
to a user port on your legacy KVM switch.

Connect the servers to your legacy KVM switch according to the
instructions included with the device.

Power cycle the legacy KVM switch to enable the cascade code.

Repeat steps 2-6 for all legacy KVM switches you want to attach to your
system as cascading switches.

To connect and power up your DSR:
1.

Connect your network cable from the LAN port on the rear of the DSR to
your network.

Power up all attached systems.

To install your DSR software:
See the DSView Installer/User Guide that ships with your software.
NOTE: Your software registration key will be necessary for installing the DSAuth software used
with your DSR appliance. Internet Explorer 5.0 or higher and Java Runtime Environment JRE
1.4.[X] must also be installed to use the DSWebview components of the DSView software.

DSR Installer/User Guide

Local Port Operation

Contents
Controlling Your System at the Local Port . . . . . . 23
Viewing and Selecting Ports and Servers . . . . . . . . 23
Navigating OSCAR . . . . . . . . . . . . . . . . . . . . . . . . . 25
Configuring OSCAR . . . . . . . . . . . . . . . . . . . . . . . . 27
Assigning Device Types . . . . . . . . . . . . . . . . . . . . . . 29
Changing the Display Behavior . . . . . . . . . . . . . . . 31
Controlling the Status Flag . . . . . . . . . . . . . . . . . . . 33
Broadcasting to Servers . . . . . . . . . . . . . . . . . . . . . . 34
Using Scan Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Setting Console Security . . . . . . . . . . . . . . . . . . . . . 38
Setting the Keyboard Country Code . . . . . . . . . . . . 41
Managing Server Tasks Using OSCAR . . . . . . . . . 42
Viewing and Disconnecting User Connections . . . 44
Resetting Your PS/2 Keyboard and Mouse . . . . . . 45
Displaying Version Information . . . . . . . . . . . . . . . 46

Chapter 3: Local Port Operation

Chapter 3: Local Port Operation
Controlling Your System at the Local Port
All DSR models include a local port on the back of the appliance. This port
allows you to connect a keyboard, monitor and mouse to the appliance for
direct access. The DSR uses OSCAR®, Avocent’s On-Screen Configuration
and Activity Reporting interface, which has intuitive menus to configure your
system and select computers. Computers can be identified by name or number,
allowing you to customize server names.

Viewing and Selecting Ports and Servers
Use the Main dialog box to view, configure and control servers in the DSR
system. You may view your servers by name, port or by the unique Electronic
ID number (EID) embedded in each DSRIQ. You will see an OSCAR-generated
port list by default when you first launch OSCAR.
The Port column indicates the ARI port to which a server is connected. If you
connect a legacy KVM switch to the DSR appliance, the port numbering
displays the ARI port first, then the switch port to which the server is
connected. For example, in Figure 3.1, all the servers except Darrell and Ebert
are connected to legacy switches.

To access the Main dialog box:
Press Print Screen to launch OSCAR. The Main dialog box will appear.

Figure 3.1: Main Dialog Box

DSR Installer/User Guide

Viewing the status of your DSR system
The status of servers in your system is indicated in the far right columns of the
Main dialog box. The following table describes the status symbols.

OSCAR Status Symbols
Symbol

Description
(green circle) Server connected, powered up and the DSRIQ is online.
Connected server is powered down or is not operating properly and the
DSRIQ is offline.
Connected switch is online.
Connected switch is offline or not operating properly.
(yellow circle) The designated DSRIQ module is being upgraded. When this
symbol displays, do not cycle power to the DSR appliance or connected servers
and do not disconnect DSRIQ modules. Doing so may render the module
permanently inoperable and require the DSRIQ to be returned to the factory for repair.
(green letter) DSRIQ is being accessed by the indicated user channel.
(black letter) DSRIQ is blocked by the indicated user channel. For instance, in
Figure 3.1, user B is viewing Forester, but is blocking access to Acton, Barrett
and Edie which are connected to the same DSRIQ.

Selecting servers and serial devices
Use the Main dialog box to select servers and serial devices. When you select
a server or serial device, the DSR reconfigures the keyboard and mouse to the
settings for the selected server or serial device.

To select servers or serial devices:
Double-click the server or serial device name, EID or port number.
—or—
If the display order of your list is by port (Port button is depressed), type the
port number and press Enter.
—or—
If the display order of your list is by name or EID (Name or EID button is
depressed), type the first few letters of the name of the server or serial device,
or the EID number to establish it as unique, and press Enter.

To select the previous server or serial device:
Press Print Screen and then Backspace. This key combination toggles you
between the previous and current connections.

Chapter 3: Local Port Operation

To disconnect from a server or serial device:
Press Print Screen and then Alt+Ø. This leaves the user in a free state, with no
server or serial device selected. The status flag on your desktop displays Free.

Soft switching
Soft switching is the ability to switch servers using a hotkey sequence. You can
soft switch to a server by pressing Print Screen and then typing the first few
characters of its name or number. If you have set a Screen Delay Time and you
press the key sequences before that time has elapsed, OSCAR will not display.

To configure servers for soft switching:
1.

Press Print Screen to launch OSCAR. The Main dialog box appears.

Click Setup - Menu. The Menu dialog box appears.

For Screen Delay Time, type the number of seconds of delay desired
before the Main dialog box is displayed after Print Screen is pressed.

Click OK.

To soft switch to a server:
1.

To select a server, press Print Screen. If the display order of your server list
is by port (Port button is depressed), type the port number and press Enter.
—or—
If the display order of your server list is by name (Name button is
depressed), type the first few letters of the name of the server to establish
it as unique, and press Enter.

To switch back to the previous server, press Print Screen then Backspace.

Navigating OSCAR
This table describes how to navigate OSCAR using the keyboard and mouse.

OSCAR Navigation Basics
This Keystroke

Does This

Print Screen

Opens OSCAR. Press Print Screen twice to send the Print
Screen keystroke to the currently selected DSRIQ module.

Opens the Help screen for the current dialog box.

DSR Installer/User Guide

OSCAR Navigation Basics (continued)
This Keystroke

Does This

Escape

Closes the current dialog box without saving changes and
returns to the previous one. If the Main dialog box is displayed,
pressing Escape closes OSCAR and displays a status flag if
status flags are enabled. See Controlling the Status Flag in this
chapter for more information. In a message box, it closes the
pop-up box and returns to the current dialog box.

Alt

Opens dialog boxes, selects or checks options and executes
actions when used with underlined or other designated letters.

Alt+X

Closes current dialog box and returns to previous one.

Alt+O

Selects the OK button, then returns to the previous dialog box.

Enter

Completes a switch operation in the Main dialog box and
exits OSCAR.

Single-click, Enter

In a text box, it selects the text for editing and enables the Left
and Right Arrow keys to move the cursor. Press Enter again
to quit the edit mode.

Print Screen, Backspace Toggles back to previous selection.
Print Screen, Alt+Ø

Immediately disengages user from a server; no server is
selected. Status flag displays Free. (This only applies to the Ø
on the keyboard and not the keypad.)

Print Screen, Pause

Immediately turns on screen saver mode and prevents access to
that specific console, if it is password protected.

Up/Down Arrows

Moves the cursor from line to line in lists.

Right/Left Arrows

Moves the cursor between columns. When editing a text box,
these keys move the cursor within the column.

Page Up/Page Down

Pages up and down through Name and Port lists and
Help pages.

Home/End

Moves the cursor to the top or bottom of a list.

Backspace

Erases characters in a text box.

Delete

Deletes current selection in the scan list or characters in a
text box.

Shift-Del

Deletes from the current selection to the end of the list when
editing a scan list.

Numbers

Type from the keyboard or keypad.

Caps Lock

Disabled. Use the Shift key to change case.

Chapter 3: Local Port Operation

Configuring OSCAR
You can configure your DSR system from the Setup menu within OSCAR.
Select the Names button when initially setting up your DSR system to identify
servers by unique names. Select the other setup features to manage routine
tasks for your servers from the OSCAR menu.

Setup Features to Configure OSCAR
Feature

Purpose

Change the server list between numerical by port or EID number and alphabetical
by name
Change the Screen Delay Time before OSCAR displays after pressing
Print Screen

Flag

Change display, timing, color or location of the status flag

Broadcast Simultaneously send mouse movements and keystrokes to multiple servers
Scan

Set up a custom scan pattern for up to 16 servers

Security

Set passwords to protect or restrict server access
Enable the screen saver

Keyboard

Set the keyboard country code to send to Sun servers

Devices

Identify the appropriate number of ports on an attached cascade switch

Names

Identify servers by unique names

To access the Setup menu:
1.

Press Print Screen to launch OSCAR. The Main dialog box appears.

Click Setup. The Setup dialog box appears.

Figure 3.2: Setup Dialog Box

DSR Installer/User Guide

Assigning server or serial device names
Use the Names dialog box to identify servers or serial devices by name rather than
by port number. The Names list is always sorted by port order. You can toggle
between displaying the name or the EID number of each DSRIQ, so even if
you move the module/server/serial device to another ARI port, the name and
configuration will be recognized by the appliance.
NOTE: If a server is turned off, its respective DSRIQ will not appear in the Names list.

To access the Names dialog box:
1.

If OSCAR is not open, press Print Screen. The Main dialog box appears.

Click Setup - Names. The Names dialog box appears.

Figure 3.3: Names Dialog Box
NOTE: If new DSRIQ modules are discovered by the DSR, the on-screen list will be automatically
updated. The mouse cursor will change into an hourglass during the update. No mouse or
keyboard input will be accepted until the list update is complete.

To assign names to servers or serial devices:
1.

In the Names dialog box, select a server or serial device name or port
number and click Modify. The Name Modify dialog box appears.

Chapter 3: Local Port Operation

Figure 3.4: Name Modify Dialog Box

Type a name in the New Name box. Names of servers or serial devices may
be up to 15 characters long. Legal characters include: A-Z, a-z, Ø-9, space
and hyphen.

Click OK to transfer the new name to the Names dialog box. Your selection
is not saved until you click OK in the Names dialog box.

Repeat steps 1-3 for each server or serial device in the system.

Click OK in the Names dialog box to save your changes.
—or—
Click X or press Escape to exit the dialog box without saving changes.

NOTE: If a DSRIQ has not been assigned a name, a combination of the EID and port is used as
the default name.

To list servers alphabetically by name:
Press Alt+N or click Name in the Main dialog box.

Assigning Device Types
While the appliance automatically discovers cascade switches attached to
your appliance, you will need to specify the number of ports on the cascade
switch through the Devices dialog box. You will see an Sw-4, Sw-6, Sw-8, Sw16 or Sw-24 appear in the Type category for the cascade switch. Select the
switch from the list and the Modify button appears, allowing you to assign
the appropriate number of ports to it.

DSR Installer/User Guide

To access the Devices dialog box:
1.

If OSCAR is not open, press Print Screen. The Main dialog box will appear.

Click Setup - Devices. The Devices dialog box appears.

NOTE: The Modify button will only be available if a configurable switch is selected.

Figure 3.5: Devices Dialog Box

When the DSR discovers a cascade switch, you will notice the numbering
format change from being an ARI port only to [ARI port]-[switch port] to
accommodate each server under that switch.
For example, if a switch is connected to ARI port 6, each server connected to
it would be numbered sequentially. The server using ARI port 6, switch port
1 would be 06- 01, the server using ARI port 6, switch port 2 would be 06- 02
and so on.

To assign a device type:
1.

In the Devices dialog box, select the desired port number.

Click Modify. The Device Modify dialog box appears.

Chapter 3: Local Port Operation

Figure 3.6: Device Modify Dialog Box

Choose the number of ports supported by your switch and click OK.

Repeat steps 1–3 for each port requiring a device type to be assigned.

Click OK in the Devices dialog box to save settings.

NOTE: Changes made in the Device Modify dialog box are not saved until you click OK in the
Devices dialog box.

Changing the Display Behavior
Use the Menu dialog box to change the display order of servers and set a
Screen Delay Time for OSCAR. The display order setting alters how servers
will display in several screens including the Main, Devices and Broadcast
dialog boxes.

To access the Menu dialog box:
1.

Press Print Screen to launch OSCAR. The Main dialog box appears.

Click Setup - Menu in the Main dialog box. The Main setup menu appears
(see Figure 3.7).

DSR Installer/User Guide

Figure 3.7: Menu Dialog Box

To choose the display order of servers:
1.

Select Name to display servers alphabetically by name.
—or—
Select EID to display servers numerically by EID number.
—or—
Select Port to display servers numerically by port number.

Click OK.

Depending on the display method selected, the corresponding button will be
depressed in the Main dialog box.

To set a Screen Delay Time for OSCAR:
1.

Type in the number of seconds (Ø-9) to delay OSCAR display after you
press Print Screen. Entering Ø will instantly launch OSCAR with no delay.

Click OK.

Setting a Screen Delay Time allows you to complete a soft switch without
OSCAR displaying. To perform a soft switch, see Soft switching in this chapter.

Chapter 3: Local Port Operation

Controlling the Status Flag
The status flag displays on your desktop and shows the name or EID number
of the selected server or the status of the selected port. Use the Flag dialog box
to configure the flag to display by server name or EID number, or to change
the flag color, opacity, display time and location on the desktop.

OSCAR Status Flags
Flag

Description
Flag type by name
Flag type by EID number
Flag indicating that the user has been disconnected from all systems
Flag indicating that broadcast mode is enabled

To access the Flag dialog box:
1.

If OSCAR is not open, press Print Screen. The Main dialog box will appear.

Click Setup - Flag. The Flag dialog box appears.

Figure 3.8: Flag Dialog Box

To determine how the status flag is displayed:
1.

Select Name or EID to determine what information will be displayed.

Select Displayed to show the flag all the time or select Timed to display the
flag for only five seconds after switching.

DSR Installer/User Guide

Select a flag color in Display Color. The following flag colors are available:
•

Flag 1 - Grey flag with black text

•

Flag 2 - White flag with red text

•

Flag 3 - White flag with blue text

•

Flag 4 - White flag with violet text

In Display Mode, select Opaque for a solid color flag or select Transparent
to see the desktop through the flag.

To position the status flag on the desktop:
a.

Click Set Position to gain access to the Position Flag screen.

Figure 3.9: Position Flag

Left-click on the title bar and drag to the desired location.

Right-click to return to the Flag dialog box.

NOTE: Changes made to the flag position are not saved until you click OK in the Flag dialog box.

Click OK to save settings.
—or—
Click X to exit without saving changes.

Broadcasting to Servers
The local user can simultaneously control multiple servers in a system, to
ensure that all selected servers receive identical input. You can choose to
broadcast keystrokes and/or mouse movements independently.
NOTE: You can broadcast to as many as 16 servers at a time, one server per ARI port.

To access the Broadcast dialog box:
1.

If OSCAR is not open, press Print Screen. The Main dialog box will appear.

Click Setup - Broadcast. The Broadcast dialog box appears.

Chapter 3: Local Port Operation

Figure 3.10: Broadcast Dialog Box
NOTE: Broadcasting Keystrokes - The keyboard state must be identical for all servers
receiving a broadcast to interpret keystrokes identically. Specifically, the Caps Lock and Num
Lock modes must be the same on all keyboards. While the appliance attempts to send
keystrokes to the selected servers simultaneously, some servers may inhibit and thereby delay
the transmission.
Broadcasting Mouse Movements - For the mouse to work accurately, all systems must have
identical mouse drivers, desktops (such as identically placed icons) and video resolutions. In
addition, the mouse must be in exactly the same place on all screens. Because these conditions
are extremely difficult to achieve, broadcasting mouse movements to multiple systems may have
unpredictable results.

To broadcast to selected servers:
1.

From the Broadcast dialog box, select the mouse and/or keyboard
checkboxes for the servers that are to receive the broadcast commands.
-orPress the Up or Down Arrow keys to move the cursor to the target server.
Then press Alt+K to select the keyboard checkbox and/or Alt+M to select
the mouse checkbox. Repeat for additional servers.

Click OK to save the settings and return to the Setup dialog box. Click X or
press Escape to return to the Main dialog box.

Click Commands. The Commands dialog box appears.

Click the Broadcast Enable checkbox to activate broadcasting.

From the user station, type the information and/or perform the mouse
movements you want to broadcast.

DSR Installer/User Guide

To turn broadcasting off:
From the Commands dialog box, clear the Broadcast Enable checkbox.

Using Scan Mode
In scan mode, the DSR appliance automatically scans from port to port (server
to server). You can scan up to 16 servers, specifying which servers to scan and
the number of seconds that each server will display. The scanning order is
determined by placement of the server in the list. The list is always shown in
scanning order. You can, however, choose to display the server’s name or EID
number by pressing the appropriate button.
NOTE: Scanning is only available to the local user.

To add servers to the scan list:
1.

If OSCAR is not open, press Print Screen. The Main dialog box will appear.

Click Setup - Scan. The Scan dialog box appears.

Figure 3.11: Scan Dialog Box

Determine the order within the list to add the server. If there are no servers
in the scan list, your cursor will appear in a blank line at the top of the list.
-orTo add a server to the end of the list, place your cursor in the last server
entry and press the Down Arrow key.

Chapter 3: Local Port Operation

-orTo add a server in the midst of an existing list, place your cursor in the line
below where you want to insert a new server and press Insert.
4.

Type the first few characters of a server name or port number to scan. The
first matching server will appear in the line.
-orTo move through the list, press the following keyboard commands in the
Name, Port or Time column to move through the list of servers available
to scan.
a.

Press Alt+Down Arrow to move the cursor down through the list
of servers.

Press Alt+Up Arrow to move the cursor up through the list of servers.

Press Alt+Home to move the cursor to the first server in the list.

Press Alt+End to move the cursor to the last server in the list.

In the Time column, type the number of seconds (from 3-255) of desired
time before the scan moves to the next server in the sequence.

Move the cursor to the next line or press Down Arrow and repeat steps 2-5
for each of the remaining servers to be included in the scan pattern.

Click OK.

To remove a server from the scan list:
1.

In the Scan dialog box, click the server to be removed.

Press Delete.
-orPress Shift+Delete to remove the selected server and all entries below it.

Click OK.

To start the scan mode:
1.

If OSCAR is not open, press Print Screen. The Main dialog box will appear.

Click Commands. The Commands dialog box appears.

DSR Installer/User Guide

Figure 3.12: Commands Dialog Box

Select Scan Enable in the Commands dialog box.

Click X to close the Commands dialog box.

NOTE: Scanning will begin as soon as the scan button is checked.

To cancel scan mode:
1.

Select a server if OSCAR is open.
-orMove the mouse or press any key on the keyboard if OSCAR is not open.
Scanning will stop at the currently selected server.
-orIf OSCAR is not open, press Print Screen. The Main dialog box will appear.

Click Commands. The Commands dialog box appears.

Clear Scan Enable.

Setting Console Security
Use the Security dialog box to set security on your local port console. You can
establish a screen saver mode that engages after your console remains unused
for a specified Inactivity Time. Once engaged, your console will remain locked
until you press any key or move the mouse. You will then need to type in your
password to continue.
Use the Security dialog box to lock your console with password protection, set
or change your password and enable the screen saver.

Chapter 3: Local Port Operation

NOTE: If a password has been previously set, you will have to enter the password before you can
access the Security dialog box.

To access the Security dialog box:
1.

If OSCAR is not open, press Print Screen. The Main dialog box will appear.

Click Setup - Security. The Security dialog box appears.

Figure 3.13: Security Dialog Box

To set or change the password:
1.

Single-click and press Enter or double-click in the New text box.

Type the new password in the New text box and press Enter. Passwords
must contain both alpha and numeric characters, are case sensitive and
may be up to 12 characters long. Legal characters are: A-Z, a-z, Ø-9, space
and hyphen.

In the Repeat box, type the password again and press Enter.

Click OK to change only your password, and then close the dialog box.

NOTE: If you should lose or forget your password, you will need to return your switch to have it
reset to the factory default settings. See Appendix F: Technical Support for contact information.

To password protect your console:
1.

Set your password as described in the previous procedure.

Select Enable Screen Saver.

DSR Installer/User Guide

Type the number of minutes for Inactivity Time (from 1-99) to delay
activation of password protection and the screen saver feature.

For Mode, select Energy if your monitor is ENERGY STAR® compliant;
otherwise select Screen.

CAUTION: Monitor damage can result from the use of Energy mode with monitors not compliant
with ENERGY STAR®.

(Optional) Click Test to activate the screen saver test which lasts 10
seconds then returns you to the Security dialog box.

Click OK.

To log in to your console:
1.

Press any key or move the mouse.

The Password dialog box appears. Type your password, and then click OK.

The Main dialog box appears if the password was entered correctly.

To remove password protection from your console:
1.

From the Main dialog box, click Setup - Security; the Password dialog box
appears. Type your password, and then click OK.

In the Security dialog box, single-click and press Enter or double-click in
the New box. Leave the box blank. Press Enter.

Single-click and press Enter or double-click in the Repeat box. Leave the
box blank. Press Enter.

Click OK to eliminate your password.

To enable the screen saver mode with no password protection:
1.

If your console does not require a password to gain access to the Security
box, go to step 2.
—or—
If your console is password protected, see the previous procedure, then go
to step 2.

Select Enable Screen Saver.

Type the number of minutes for Inactivity Time (from 1–99) to delay
activation of the screen saver.

Choose Energy if your monitor is ENERGY STAR compliant; otherwise
select Screen.

Chapter 3: Local Port Operation

CAUTION: Monitor damage can result from the use of Energy Mode with monitors not compliant
with ENERGY STAR®.

(Optional) Click Test to activate the screen saver test which lasts 10
seconds then returns you to the Security dialog box.

Click OK.

NOTE: Activation of the screen saver mode disconnects the user from a server; no server is
selected. The status flag displays Free.

To exit the screen saver mode:
Press any key or move your mouse. Any previous server connection will
be restored.

To turn off the screen saver:
1.

In the Security dialog box, clear Enable Screen Saver.

Click OK.

To immediately turn on the screen saver:
Press Print Screen, then press Pause. This command only works when the
user is connected to a server.

Setting the Keyboard Country Code
NOTE: Using a keyboard code that supports a language different from that of your DSR
firmware will cause incorrect keyboard mapping.

Sun servers may use key mappings for foreign keyboards. By default, DS
appliances send the US keyboard country code to Sun and USB modules
attached to servers, and the code is applied to the servers when they are
powered up or rebooted. Codes are then stored in the DSRIQ.
Issues may arise when you use the US keyboard country code with a keyboard
of another country. For example, the Z key on a US keyboard is in the same
location as the Y key on a German keyboard. Sun servers will interpret
pressing the Y key on a German keyboard as pressing the Z key when the US
keyboard country code is used.
The Keyboard command enables you to send a different keyboard country
code than the default US setting. The specified country code is sent to all
servers attached to the DS appliance when they are powered up or rebooted,
and the new code is stored in the DSRIQ.

DSR Installer/User Guide

NOTE: If a DSRIQ is moved to a different server, the keyboard country code will need to be reset.

See Appendix E for information on emulating certain Sun keys using a PS/2
keyboard and special considerations for Japanese and Korean Sun
USB keyboards.
NOTE: Only local users can view or change keyboard country code settings.

To set the keyboard country code for Sun servers:
1.

If OSCAR is not open, press Print Screen. The Main dialog box will appear.

Click Setup - Keyboard. The Keyboard dialog box appears.

Figure 3.14: Keyboard Dialog Box

Select a country code and click OK.

Reboot the Sun servers. After rebooting, each Sun server will request the
country code setting stored in the DSRIQ.

NOTE: If you wish to reboot the servers by power-cycling them, you must wait 90 seconds
before rebooting. A soft reboot may be performed without waiting 90 seconds.

Managing Server Tasks Using OSCAR
From the OSCAR Commands menu, you can manage your DSR system and
user connections, engage the scan and broadcast modes and update
your firmware.

Chapter 3: Local Port Operation

Commands to Manage Routine Tasks for Your Servers
Feature

Purpose

Broadcast Enable

Begin broadcasting to your servers. Configure a server list for
broadcasting under the Setup dialog box.

Scan Enable

Begin scanning your servers. Set up a server list for scanning in the
Setup dialog box.

User Status

View and disconnect users.

Reset PS/2

Re-establish operation of PS/2 keyboard and mouse.

Display Versions

View version information for the DSR appliance as well as view and
upgrade firmware for individual DSRIQ modules.

To access the Commands menu:
1.

Press Print Screen to launch OSCAR. The Main dialog box appears.

Click Commands. The Commands dialog box appears.

Figure 3.15: Commands Dialog Box

DSR Installer/User Guide

Viewing and Disconnecting User Connections
You can view and disconnect users through the User Status dialog box. The
username (U) will always be displayed; however, you can display either the
server name or EID number to which a user is connected. If there is no user
currently connected to a channel, the user field will be blank and the server
field will display Free.

To view current user connections:
1.

If OSCAR is not open, press Print Screen. The Main dialog box will appear.

Click Commands - User Status. The User Status dialog box appears.

Figure 3.16: User Status Dialog Box

To disconnect a user:
1.

If OSCAR is not open, press Print Screen. The Main dialog box will appear.

Click Commands - User Status. The User Status dialog box appears.

Click the letter corresponding to the user to disconnect. The Disconnect
dialog box will appear.

Chapter 3: Local Port Operation

Figure 3.17: Disconnect Dialog Box

Click OK to disconnect the user and return to the User Status dialog box.
-orClick X or press Escape to exit the dialog box without disconnecting a user.

NOTE: If the User Status list has changed since it was last displayed, the mouse cursor will
turn into an hourglass as the list is automatically updated. No mouse or keyboard input will be
accepted until the list update is complete.

Resetting Your PS/2 Keyboard and Mouse
If your PS/2 keyboard or mouse locks up, you may be able to re-establish
operation of these peripherals by issuing a reset command. The reset
command sends a hot-plug sequence to the server which causes the mouse and
keyboard settings to be sent to the DSR. With communication re-established
between the server and the DSR, functionality is restored to the user.
NOTE: This function is for Microsoft Windows-based computers only. Resetting the PS/2 on a
computer running any other operating system may require that you reboot that computer.

To reset the PS/2 mouse and keyboard values:
1.

If OSCAR is not open, press Print Screen. The Main dialog box will appear.

Click Commands - Reset PS/2. A message box displays requesting that you
confirm the reset. Click OK.
a.

A message appears indicating that the mouse and keyboard have
been reset.

DSR Installer/User Guide

Click X to close the message box.
-orClick X or press Escape to exit without sending a reset command to
the PS/2 mouse and keyboard.

Displaying Version Information
OSCAR enables you to display the version number of the DSR firmware and
any auxiliary devices connected to the DSR, as well as display keyboard and
mouse information for the currently selected server.
This information facilitates system troubleshooting and support. For optimum
performance, keep your firmware current.

To display version information:
1.

If OSCAR is not open, press Print Screen. The Main dialog box will appear.

Click Commands - Display Versions. The Version dialog box appears. The
top half of the box lists the subsystem versions in the DSR.

Figure 3.18: Version Dialog Box

Click Digital to view the Digitizer appliance firmware versions. The
Digital Version dialog box appears. The top section identifies the Digitizer
subsystem versions. The center section identifies the current network
settings. Click X or press Escape to return to the Version dialog box.

Chapter 3: Local Port Operation

Figure 3.19: Digital Version Dialog Box

Click DSRIQ (see Figure 3.18) to view individual DSRIQ version
information. The DSRIQ Selection dialog box appears.

Figure 3.20: DSRIQ Selection Dialog Box

Select a DSRIQ to view and click the Version button. The DSRIQ Version
dialog box appears. For more information on loading firmware, see
Appendix A.

DSR Installer/User Guide

Figure 3.21: DSRIQ Version Dialog Box

Click X to close the DSRIQ Version dialog box.

Terminal Operations

Contents
Accessing the Terminal Applications Menu . . . . . . 51

Chapter 4: Terminal Operations

Chapter 4: Terminal Operations
Accessing the Terminal Applications Menu
Each individual DSR may be configured at the appliance level through the
Configuration port on the back of the appliance. All terminal commands are
accessed through a terminal or PC running terminal emulation software.

To access the Terminal Applications menu:
1.

Connect a terminal or PC running terminal emulation software (such as
HyperTerminal) to the Configuration port on the back panel of the DSR
using the supplied null modem cable. The terminal should be set to 9600
baud, 8 bits, 1 stop bit, no parity and no flow control. The terminal may be
connected at any time, even when the appliance is powered.

Press any key to access the Main menu.

Terminal Applications menu commands
The Terminal Applications menu of the DSR features nine selections:
Network Configuration, Security Configuration, SNMP Configuration,
Firmware Management, Enable Debug Messages, Set/Change Password,
Restore Factory Defaults, Reset Appliance and Exit. Each is discussed below.

Network Configuration
The DSR appliance is configured for network access through this option. When
it is selected, you will have access to the addressing that allows the DSR to be
positioned in your network.

Security Configuration
This menu option allows you to configure DSR authentication security. When
it is selected, you will be given two menu options: Reset Security Keys
(certificates of server running DSAuth) and the connection status of the server
running DSAuth.
The DSR operates in one of two modes: All or Secure. This setting is controlled
from the Security menu on the DSR console port. In the default All mode, the
DSR allows any server running DSAuth to initiate a session between the DSR
and DSView. In secure mode, only one specific DSAuth server is allowed to
initiate this session; other DSAuth servers are locked out.
NOTE: In secure mode, the ability to select a backup DSAuth server through DSView
is eliminated.

DSR Installer/User Guide

When a DSR appliance is added to the database with DSAdmin, the
appropriate DSAuth server certificate is added to the DSR automatically. If
DSAuthentication cannot contact the DSR to add the certificate, an error
message is displayed and the DSR is not added to the database.
When the last reference to a DSR is removed from the database, the DSAuth
server certificate is removed from the DSR, which allows the DSR to be moved
from one DSAuth server to another. The DSAuth server certificate can also be
removed from the Security menu on the DSR console port via the Reset
Security Keys option.
When the DSR is in All mode, DSAdmin displays a warning message when the
DSR is added to the database, stating that the certificate could not be installed. If
you intend to operate in All mode, you may safely ignore this warning. Otherwise,
you may wish to change the Security settings on the console port of the DSR.

SNMP Configuration
This menu option allows you to enable SNMP and to specify parameters for
SNMP operation. The following SNMP parameters may be configured:
•

SNMP - Enables or disables SNMP

•

Read community name - Specifies the community from which traps will
be read

•

Write community name - Specifies the community to which traps will
be written

•

Trap community name - Indicates the name of the community containing
a trap

•

Trap destination address (1-4) - Indicates the addresses of up to four trap
hosts to which you want to send SNMP traps

•

Trap configuration - Displays the SNMP Trap Configuration menu. You
may select Enable All Traps, Disable All Traps or choose to enable or disable any of the following traps:
Cold Start - No display
Link Down - Displays the index of the Ethernet interface
Link Up - Displays the index of the Ethernet interface
SNMP Authentication Failure - No display
Reboot Started - Displays the username
Video Session Started - Displays the user, port and channel number
Video Session Stopped - Displays the user, port and channel number

Chapter 4: Terminal Operations

Video Session Terminated - Displays the user who terminated the session,
the user who was terminated, port and channel number
Local Port Viewing Started - Displays the local port
Local Port Viewing Stopped - Displays the local port
Local Port Viewing Terminated - Displays user who terminated the session
and the local port
Image Upgrade Started - Displays the user who initiated the upgrade, the
type of image being upgraded and the current and new image versions
DSRIQ Added - Displays the DSRIQ ID and port number
DSRIQ Removed - Displays the DSRIQ ID and port number
Subsystem Upgrade Started - Displays the DSRIQ ID, port number and
information on the subsystem being upgraded
Subsystem Restarted - Displays the DSRIQ ID, port number and
information on the upgraded subsystem
Screen Resolution Changed - Displays the user, port and channel numbers
and the previous and current screen resolutions
When you have configured SNMP, enter Ø to apply your changes. You will
then be asked to confirm and returned to the main SNMP Configuration menu.
NOTE: The DSR supports an SNMP MIB agent that provides read/write access to the MIB-II
variables except for the EGP group.

Firmware Management
This menu option allows you to access two commands: FLASH Download and
Toggle Boot Firmware. The FLASH Download selection allows you to upgrade
your DSR firmware with upgrades available from Avocent. For more
information see Appendix A: FLASH Upgrades.
CAUTION: Do not cycle power to the DSR appliance or connected servers, and do not
disconnect DSRIQ modules during a FLASH upgrade. Doing so may render the module
permanently inoperable and require the DSRIQ to be returned to the factory for repair.

DSR Installer/User Guide

Enable Debug Messages
This menu option allows you to configure the DSR to display messages
regarding the status of the DSR appliance. Once you select the level of detail
you wish to receive, the DSR will begin to display information on your
Terminal Screen. When you are finished viewing, press any key to exit
this mode.

Set/Change Password
The DSR can be set to a secure mode where the Terminal Applications menu
cannot be accessed without first entering a password.

To activate security:
1.

Select the Set/Change Password menu option. You will be prompted to
decide if you wish to continue. Enter a Y.

Type a password for this DSR appliance and press Enter. This password
may be up to 14 characters long.

You will be prompted to re-type the password. Once you complete this
step, security will be active and you will not be able to access DSR
terminal operations without the password.

To change the password:
1.

Select the Set/Change Password menu option.

You will be prompted to type the old password and a new one.

Re-enter the new password to verify.

CAUTION: This password places your DSR terminal in a secure mode. This password should be
guarded like any network password and care should be taken to avoid forgetting or misplacing it.
There are no means for recovering a lost password.

Restore Factory Defaults
This menu option will restore the Network Configuration, the security
configuration and the SNMP Configuration options to the default settings.

Reset Appliance
This menu option allows you to execute a soft reset of the DSR.

Exit
This menu selection will return you to the ready prompt.

Appendices

Contents
Appendix A: FLASH Upgrades . . . . . . . . . . . . . . . . 57
Appendix B: Using DSRIQ-SRL Modules . . . . . . . 61
Appendix C: UTP Cabling . . . . . . . . . . . . . . . . . . . 66
Appendix D: Technical Specifications . . . . . . . . . . 68
Appendix E: Sun Advanced Key Emulation . . . . . 70
Appendix F: Technical Support . . . . . . . . . . . . . . . 72

Appendices

Appendices
Appendix A: FLASH Upgrades
The DSRIQ module is unavailable while an upgrade is in progress. When
an upgrade is initiated, any current connection to the server via the DSRIQ
module will be terminated. If you are using DSAuth or DSView software, a
server experiencing a DSRIQ firmware update may not display, or may display
as disconnected. The server will appear normally when the FLASH update
is completed.
NOTE: Firmware can also be upgraded using the File - Update Firmware command in the
DSAdmin software. See the DSView Installer/User Guide for more information.
NOTE: During an OSCAR-initiated upgrade, the DSRIQ status indicator in the Main dialog box
will be yellow.

The DSR appliance FLASH upgrade feature allows you to update your
appliance with the latest firmware available. To perform this update, you will
first need a Trivial FTP (TFTP) server. If you do not have a TFTP server, there
are several shareware programs that you can download.
Visit http://www.klever.net/kin/pumpkin.html to find a freeware TFTP server.
You can upgrade the firmware using either the Terminal Applications menu or
within OSCAR.
CAUTION: Disconnecting a DSRIQ during a firmware update or cycling power will render the
module inoperable and require the DSRIQ to be returned to the factory for repair.

To upgrade firmware using the DSR Terminal Applications menu:
1.

Visit http://www.avocent.com/support and download the latest FLASH
firmware from Avocent. Save the FLASH upgrade file to the appropriate
directory on the TFTP server.

If the DSR is not on, turn it on now. After approximately 10 seconds, press
any key to access the Main menu.

You will see the Terminal Applications menu with nine options. Select
option 4, Firmware Management.

NOTE: The current version of your firmware will be displayed on the Firmware
Management screen.

Select option 1, FLASH Download.

DSR Installer/User Guide

Enter the IP address of your TFTP server and press Enter.

Enter the name of the file that you downloaded from the Avocent site.

Confirm the TFTP download by typing a y or yes and pressing Enter.

The DSR will verify that the file you downloaded is valid. Next, you will be
prompted to confirm the upgrade. Type a y or yes and press Enter to confirm.

10. The DSR will begin the FLASH upgrade process. On-screen indicators will
display the upgrade progress. When the upload is complete, the DSR will
reset and upgrade the internal subsystems.
11. Once the upgrade is complete, a verification message will appear on screen.

Upgrading the DSRIQ firmware
NOTE: During an OSCAR-initiated upgrade, the DSRIQ status indicator in the Main dialog box
will be yellow.

To upgrade DSRIQ firmware individually using OSCAR:
1.

If OSCAR is not open, press Print Screen. The Main dialog box will appear.

Click Commands - Display Versions. The Version dialog box appears.

Figure A.1: Version Dialog Box

Click DSRIQ to view individual cable version information. The DSRIQ
Selection dialog box appears.

Appendices

Figure A.2: DSRIQ Selection Dialog Box

Select a DSRIQ to upgrade and click the Version button. The DSRIQ
Version dialog box appears.

Figure A.3: DSRIQ Version Dialog Box

Click the Load Firmware button. The DSRIQ Load dialog box appears.

DSR Installer/User Guide

Figure A.4: DSRIQ Load Dialog Box

Click OK to initiate the upgrade.

Appendices

Appendix B: Using DSRIQ-SRL Modules
The DSRIQ-SRL module is a serial-to-VGA converter which permits VT100capable devices to be viewed from the DSR local port or by using the DSView
software. The actual serial data is not accessed, but is merely displayed. All
serial data coming from the target device is displayed in a VT100 window,
placed into a video buffer and sent to the DSR appliance as though it came
from a VGA server. Likewise, keystrokes entered on a keyboard are sent to the
attached device as though they were typed upon a VT100 terminal.

DSRIQ-SRL Module modes
The following modes can be accessed from the DSRIQ-SRL module:
•

On-Line - This mode enables you to send and receive serial data.

•

History - This mode enables you to review serial data.

•

Configuration - This mode enables you to specify DSR communication
parameters, the appearance of the Terminal Applications menu, key combinations for specific actions and macros.

Configuring the DSRIQ-SRL
NOTE: The DSRIQ-SRL module is a DCE device and only supports VT100 terminal emulation.

Pressing CTRL-F8 will activate the Configuration Screen, which contains menu
items that allow you to configure your DSRIQ-SRL module.
NOTE: When the Configuration Screen is active, pressing Enter saves changes and returns you
to the previous screen. Pressing Esc returns you to the previous screen without saving changes.

Within the Configuration Screen, you can modify the following options:
•

Baud Rate - This option allows you to specify the serial port communications speed in bauds per second (BPS). Available options are 300, 1200,
2400, 9600, 19200, 34800, 57600 or 115200. The default value is 9600.

•

Parity - This option allows you to specify the serial port communications
parity. Available options are EVEN, ODD or NONE. The default value
is NONE.

•

Flow Control - This option allows you to specify the type of serial flow
control. Available options are NONE, XOn/XOff (software) and RTS/CTS
(hardware). The default value is NONE. If you select a baud rate of 115200,
the only available flow control is RTS/CTS (hardware).

DSR Installer/User Guide

•

DSR/CD Mode - This option allows you to control how the DSR and CD
lines operate. Available options are Always on and Toggle. When in Toggle
mode, DSR and CD lines are turned off for one-half second and then
turned on each time a module is selected or deselected. The default value
is Always on.

•

Enter Sends - This option enables you to specify the keys that are transmitted when Enter is pressed. Available options are (Enter), which
moves the cursor to the left side of the screen, or (Enter-Linefeed), which moves the cursor to the left side of the screen and down
one line.

•

Received - This option enables you to specify how the module translates a received Enter character. Available options are (Enter) or
(Enter-Linefeed).

•

Background - This option changes the screen’s background color. The currently-selected color displays in the option line as it is changed. Available
values are ØØ-3E. The default value is ØØ. This value cannot be identical
to the Normal Text or Bold Text value.

•

Normal Text - This option changes the screen’s normal text color. The
currently-selected color displays in the option line as it is changed.
Available values are ØØ-3E. The default value is 2A. This value cannot
be identical to the Bold Text or Background value.

•

Bold Text - This option changes the screen’s bold text color. The currentlyselected color displays in the option line as it is changed. Available values
are ØØ-3E. The default value is 3F. This value cannot be identical to the
Normal Text or Background value.

•

Screen Size - This option allows you to specify the screen’s text width size.
Available values are widths of 80 columns or 32 columns. The length for
both widths is 26 lines.

The following Configuration Screen options enable you to define the function
keys that will perform a selected action. To specify a new function key, press
and hold the Ctrl key, then press the function key that you want to associate
with the action. For example, if you want to change the Configuration (Config)
Key Sequences option from to , press and hold the Ctrl
key and then press F7.
•

Config Key Sequences - This option allows you to define the key combination that causes the Configuration Screen to appear.

•

On-Line Key Sequence - This option allows you to define the key sequence
that displays the On-Line mode. The default key sequence is Ctrl-F10.

•

Help Key Sequence - This option allows you to define the key combination
that displays the Help System screen. The default key sequence is Ctrl-F1.

Appendices

•

History Key Sequence - This option allows you to define the key combination that enables History mode. The default key sequence is Ctrl-F9.

•

Clear History Key Sequence - This option allows you to define the key
combination that clears the history buffer while in History mode. The
default key sequence is Ctrl-F11.

•

Break Key Sequence - This option allows you to configure the key combination that generates a break condition. The default key sequence is Alt-B.

To configure a DSRIQ-SRL module:
1.

Press Ctrl-F8. The Configuration Screen will appear.

Select a parameter to change. You can navigate the Configuration Screen
using the Up Arrow and Down Arrow keys.

Modify the selected value using the Left Arrow and Right Arrow keys.

Repeat steps 2 and 3 to modify additional values.

Press Enter to save your changes and exit the Configuration Screen.
-orPress Esc to exit the Configuration Screen without saving the changes.

Creating a DSRIQ-SRL macro
Pressing the Page Down key when the Configuration Screen is displayed will
provide access to the Macro Configuration screen. The DSRIQ-SRL can be
configured with up to 10 macros. Each macro can be up to 128 characters
in length.

To create a macro:
1.

Select the DSRIQ-SRL you wish to configure and press Ctrl-F8 to activate the
Configuration menu.

When the Configuration menu appears, press Page Down to view the Macro
Configuration screen. The Macro Configuration screen shows the 10
available macros and the associated key sequences, if any, for each.

Using the Up Arrow and Down Arrow keys, scroll to an available macro
number and highlight the listed keystroke sequence. Type the new macro
keystroke sequence over the default. Any combination of Ctrl or Alt and a
single key may be used. When you have finished entering the keystroke
sequence that will activate the new macro, press the Down Arrow key.

On the line below the macro keystroke sequence you just entered, type the
keystroke sequence that you wish the macro to perform.

DSR Installer/User Guide

Repeat steps 3 and 4 to configure additional macros.

When finished, press Enter to return to the previous screen.

Using History mode
History mode allows you to examine the contents of the history buffer, which
contains the events that have occurred.
The DSRIQ-SRL maintains a buffer containing 240 lines minimum, or 10
screens, of output. When the history buffer is full, it will add new lines at the
bottom of the buffer and delete the oldest lines at the top of the buffer.
NOTE: The Config Key Sequence, On-Line Key Sequence and Clear History Key Sequence used
in the following procedure are the default values. These key combinations can be changed using
the Configuration Screen.

To use History mode:
1.

Press Ctrl-F9. The mode will display as History.

Press one of the following key combinations to perform the
indicated action:

•

Home - Move to the top of the buffer.

•

End - Move to the bottom of the buffer.

•

Page Up - Move up one buffer page.

•

Page Down - Move down one buffer page.

•

Up Arrow - Move up one buffer line.

•

Down Arrow - Move down one buffer line.

•

Ctrl-F8 - Enters Configuration mode. The Configuration Screen will
appear. Press Ctrl-F9 to return to the previous screen with History
mode enabled, or Ctrl-F10 to return to the previous screen with OnLine mode enabled.

•

Ctrl-F11 - Clears the history buffer. If you choose this option, a warning screen will appear. Press Enter to delete the history buffer, or Esc
to cancel the action. The previous screen will reappear.

When finished, press Ctrl-F10 to exit History mode and return to
On-Line mode.

Appendices

DSRIQ-SRL pinouts
The following table lists the pinouts for the DSRIQ-SRL module and is
provided for your reference.
DSRIQ-SRL Pinouts
DB9-F
Pin

Host Signal
Name/Description

Signal Flow

SRLSignal
Name/Description

DCD - Data Carrier Detect

Out of SRL

DTR - Data Terminal Ready

RXD - Receive Data

Out of SRL

TXD - Transmit Data

In to SRL

RXD - Receive Data

DTR - Data Terminal Ready

In to SRL

DSR - Data Set Ready

GND - Signal Ground

N/A

GND - Signal Ground

DSR - Data Set Ready

Out of SRL

DTR - Data Terminal Ready

RTS - Request to Send

In to SRL

CTS - Clear to Send

CTS- Clear to Send

Out of SRL

RTS - Request to Send

N/C - Not Connected

N/A

N/C - Not Connected

DSR Installer/User Guide

Appendix C: UTP Cabling
The following information is intended to brief you on various aspects of
connection media. The performance of a DSR system depends on high quality
connections. Poor quality or poorly installed or maintained cabling can
diminish DSR system performance.
NOTE: This appendix is for information purposes only. Please consult with your local code
officials and/or cabling consultants prior to any installation.

DSR systems utilize Unshielded Twisted Pair (UTP) cabling.

UTP copper cabling
The following are basic definitions for the three types of UTP cabling that the
DSR appliance supports:
•

CAT 5 UTP (4-pair) high performance cable consists of twisted pair conductors, used primarily for data transmission. The twisting of the pairs
gives this cable some immappliancey from the infiltration of unwanted
interference. CAT 5 cable is generally used for networks running at 10 or
100 Mbps.

•

CAT 5E (enhanced) cable has the same characteristics as CAT 5, but is
manufactured to somewhat more stringent standards.

•

CAT 6 cable is manufactured to tighter requirements than CAT 5E cable.
CAT 6 has higher measured frequency ranges and significantly better
performance requirements than CAT 5E cable at the same frequencies.

Wiring standards
There are two supported wiring standards for 8-conductor (4-pair) RJ45 terminated UTP cable: EIA/TIA 568A and B. These standards apply to
installations utilizing CAT 5, 5E and 6 cable specifications. The DSR system
supports either of these wiring standards. Please refer to the following table
for details.
DSR Wiring Standards
Pin

EIA/TIA 568A

EIA/TIA 568B

white/green

white/orange

green

orange

white/orange

white/green

blue

Appendices

DSR Wiring Standards (continued)
Pin

EIA/TIA 568A

EIA/TIA 568B

white/blue

orange

green

white/brown

brown

Cabling installation, maintenance and safety tips
The following is a list of important safety considerations that should be
reviewed prior to installing or maintaining your cables:
•

Keep all CAT 5 runs to a maximum of 10 meters each.

•

Maintain the twists of the pairs all the way to the point of termination, or
no more that one-half inch untwisted. Do not skin off more than one inch
of jacket while terminating.

•

If bending the cable is necessary, make it gradual with no bend sharper
than a one inch radius. Allowing the cable to be sharply bent or kinked
can permanently damage the cable’s interior.

•

Dress the cables neatly with cable ties, using low to moderate pressure.
Do not over tighten ties.

•

Cross-connect cables where necessary, using rated punch blocks, patch
panels and components. Do not splice or bridge cable at any point.

•

Keep CAT 5 cable as far away as possible from potential sources of EMI,
such as electrical cables, transformers and light fixtures. Do not tie cables
to electrical conduits or lay cables on electrical fixtures.

•

Always test every installed segment with a cable tester. “Toning” alone is
not an acceptable test.

•

Always install jacks so as to prevent dust and other contaminants from
settling on the contacts. The contacts of the jack should face up on the
flush mounted plates, or left/right/down on surface mount boxes.

•

Always leave extra slack on the cables, neatly coiled in the ceiling or nearest concealed location. Leave at least five feet at the work outlet side and
10 feet at the patch panel side.

•

Choose either 568A or 568B wiring standard before beginning. Wire all
jacks and patch panels for the same wiring scheme. Don’t mix 568A and
568B wiring in the same installation.

•

Always obey all local and national fire and building codes. Be sure to
firestop all cables that penetrate a firewall. Use plenum rated cable
where it is required.

DSR Installer/User Guide

Appendix D: Technical Specifications
DSR Product Specifications
Server Ports
Number
Types
Connectors
Sync Types
Plug and Play
Video Resolution

Supported Cabling
Configuration Port
Number
Type
Connector
Network Connection
Number
Type
Connector
Local Port
Number
Type
Connectors
Dimensions
Dimensions (H x W x D)

Weight
Heat Dissipation
Airflow
AC-input Power
AC-input Range
AC-input Current Rating

DSR800: 8
DSR1010, 2010, 4010: 16
DSRIQ-PS/2, DSRIQ-USB, DSRIQ-VSN (Sun VGA),
DSRIQ-WSN (Sun 13W3) and DSRIQ-SRL modules
RJ-45
Separate horizontal and vertical
DDC2B
640 x 480 @ 75 Hz (Local Port and Remote
Port Minimum)
800 x 600 @ 75 Hz
960 x 700 @ 75 Hz
1024 x 768 @ 75 Hz
1280 x 1024 @ 75 Hz (Remote Port Maximum using
a DSRIQ)
1680 x 1280 @ 75 Hz (Local Port Maximum)
4-pair UTP CAT 5 or CAT 6, 10 meters
maximum length
1
Serial RS-232
DB9 Male
1
Ethernet: IEEE 802.3, 10BaseT, Fast Ethernet:
IEEE 802.3U, 100BaseT
RJ-45
1
PS/2 and VGA
PS/2 MiniDIN and 15-pin D-Sub
DSR800: 1.72 x 17.00 x 8.075 in; 1U form factor
(4.45 x 43.18 x 20.5 cm)
DSR1010, 2010, 4010: 1.72 x 17.00 x 11.00 in; 1U
form factor (4.45 x 43.18 x 27.94 cm)
8 lbs (3.6 kg) without cables
92 Btu/hr
8 cfm (DSR1010, 2010, 4010 only)
DSR800: 25 W maximum
DSR1010, 2010, 4010: 40 W maximum
100-240 VAC
DSR800: 0.5A
DSR1010, 2010, 4010: 1A

Appendices

DSR Product Specifications
Dimensions (continued)
AC-input Cable
AC Frequency
Temperature
Humidity
Agency Approvals
Agency Approvals

User Consoles
Type

18 AWG three-wire cable, with a three-lead IEC-320
receptacle on the power supply end and a country
dependant plug on the power resource end
50 - 60 Hz autosensing
32-104 degrees Fahrenheit (Ø-40 degrees Celsius)
operating; -4-158 degrees Fahrenheit (-20-70
degrees Celsius) nonoperating
10-95% noncondensing
EN55022 Class A, EN55024, EN6200-3-2,
EN6100-3-3, FCC15 Class A, VCCI Class A,
IEC950, EN60950, UL 1950 third edition,
CSA C22.2 No. 950
PC running Windows NT or 2000 OS and DSR
console application
Minimum Configuration-300MHz Pentium III,
64 Mb RAM, 100BaseT NIC, XGA Video
Recommended Configuration-450 MHz Pentium III ,
128 Mb Ram, 100BaseT NIC, SXGA Video

DSR Installer/User Guide

Appendix E: Sun Advanced Key Emulation
Certain keys on a normal Type 5 (US) Sun keyboard can be emulated by key
press sequences on a PS/2 keyboard. To enable Sun Advanced Key Emulation
mode and use these keys, press and hold Ctrl+Shift+Alt and then press the
Scroll Lock key. The Scroll Lock LED blinks. Use the indicated key in the
following table as you would use the advanced keys on a Sun keyboard.

Sun Key Emulation
Sun Key (US)

PS/2 Key to Enable Sun Key Emulation

Compose

Application (1)

Compose

keypad

Power

F11

Open

Help

Num Lock

Props

Front

Stop

Again

Undo

Cut

F10

Copy

Paste

Find

Mute

keypad /

Vol.+

keypad +

Vol.

keypad -

Command (left) (2)
Command (left)

(2)

Command (right) (2)

F12
Win (GUI) left (1)
Win (GUI) right (1)

(1) Windows 95 104-key keyboard
(2)

The Command key is the Sun Meta (diamond) key.

Appendices

For example: For Stop + A, press and hold Ctrl+Shift+Alt and press Scroll
Lock, then F1 + A.
These key combinations will work with the USB DSRIQ module (if your Sun
system comes with a USB port) as well as the Sun DSRIQ module. With the
exception of F12, these key combinations are not recognized by Microsoft
Windows. Using F12 performs a Windows key press.
When finished, press and hold Ctrl+Shift+Alt and then press the Scroll Lock
key to toggle Sun Advanced Key Emulation mode off.

Special considerations for Japanese Sun USB and
Korean Sun USB keyboards (DSRIQ-USB modules only)
Japanese Sun USB and Korean Sun USB keyboards assign usage IDs for
certain keys that differ from standard USB usage IDs. If DSRIQ-USB modules
are attached to your Sun servers, the Han/Zen and Katakana/Hiragana keys on
Japanese Sun USB keyboards and Hangul and Hanja keys on Korean Sun USB
keyboards must be accessed using alternate keystrokes.
Due to these keyboard-specific differences, keyboard mapping inconsistencies
may be encountered when switching between servers using Sun DSRIQ
modules and servers using DSRIQ-USB modules. These keys function
normally if your Sun servers are attached to the DS appliance using a
Sun DSRIQ.
The following table lists the keyboard mapping that will take place when a
DSRIQ-USB is used in this setting.

PS/2-to-USB Keyboard Mappings
PS/2
Keyboard

USB
Usage ID

Sun US
Keyboard

Korean Sun
USB Keyboard

Japanese Sun
USB Keyboard

Right-Alt

ØxE6

AltGraph

Hangul

Katakana/Hiragana

Windows
Application

Øx65

Compose

Hanja

Compose

Hangul

Øx90

N/A

Hanja

Øx91

N/A

Katakana/Hiragana

Øx88

N/A

Han/Zen

Øx35

N/A

DSR Installer/User Guide

Appendix F: Technical Support
Our Technical Support staff is ready to assist you with any installation or
operating issues you encounter with your Avocent product. If an issue should
develop, follow the steps below for the fastest possible service:
1.

Check the pertinent section of the manual to see if the issue can be
resolved by following the procedures outlined.

Check our web site at www.avocent.com/support to search the knowledge
base or use the on-line service request.

Call Avocent Technical Support for assistance at (888) 793-8763. Visit the
Avocent web site at http://www.avocent.com/support and click on Support
Phone Numbers for current phone support hours.

LIMITED WARRANTY
Avocent Corporation warrants to the original retail purchaser that this product is and will be free from defects
in materials and workmanship for a period of 24 months from the date of purchase.
Additionally, all Avocent products carry an unconditional thirty-day satisfaction guarantee. If, for any reason, you
are dissatisfied with the performance of this product, you may return it to the point of purchase for a refund of
the purchase price (excluding shipping charges). This guarantee does not apply to special order products, and
may not be available through all resellers. During the warranty period, purchaser must promptly call Avocent
for a RETURN MATERIALS AUTHORIZATION (RMA) number. Make sure that the RMA number appears on the
packing slip, proof of purchase, AND ON THE OUTSIDE OF EACH SHIPPING CARTON. Unauthorized returns
or collect shipments will be refused.
Ship prepaid to:

Avocent Corporation
4991 Corporate Drive
Huntsville, AL 35805 U.S.A.
Telephone: (256) 430-4000

The above limited warranty is voided by occurrence of any of the following events, upon which the product is
provided as is, with all faults, and with all disclaimers of warranty identified below:
1.
2.
3.
4.
5.
6.
7.

If defect or malfunction was caused by abuse, mishandling, unauthorized repair, or use other
than intended.
If unauthorized modifications were made to product.
If unreported damages occurred in any shipment of the product.
If damages were due to or caused by equipment or software not provided by Avocent.
If the unit is used with non-grounded or incorrectly polarized AC power.
If the product is used in contradiction to any instruction provided by any User Guide or Instruction Sheet
provided to you or with the product.
If the product is damaged due to power surges, water exposure or act of God including lightning.

EXCEPT AS SPECIFICALLY PROVIDED ABOVE AND TO THE MAXIMUM EXTENT ALLOWED BY LAW,
AVOCENT CORPORATION DISCLAIMS ALL WARRANTIES AND CONDITIONS WHETHER EXPRESS,
IMPLIED, OR STATUTORY AS TO ANY MATTER WHATSOEVER INCLUDING, WITHOUT LIMITATION,
TITLE, NON-INFRINGEMENT, CONDITION, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR OR
INTENDED PURPOSE.
EXCEPT AS EXPRESSLY PROVIDED ABOVE AND TO THE MAXIMUM EXTENT ALLOWED BY LAW, AVOCENT
CORPORATION SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES
(INCLUDING WITHOUT LIMITATION, LOSS OF PROFIT, LOSS OF BUSINESS, LOSS OF INFORMATION,
FINANCIAL LOSS, PERSONAL INJURY, LOSS OF PRIVACY OR NEGLIGENCE) WHICH MAY BE CAUSED BY
OR RELATED TO, DIRECTLY OR INDIRECTLY, THE USE OF A PRODUCT OR SERVICE, THE INABILITY
TO USE A PRODUCT OR SERVICE, INADEQUACY OF A PRODUCT OR SERVICE FOR ANY PURPOSE OR
USE THEREOF OR BY ANY DEFECT OR DEFICIENCY THEREIN EVEN IF AVOCENT CORPORATION OR
AN AUTHORIZED AVOCENT DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
OR LOSSES.
©2003 Avocent Corporation. All rights reserved.

For Technical Support:
Email: support@avocent.com
www.avocent.com

Avocent Corporation
4991 Corporate Drive
Huntsville, Alabama 35805-6201 USA
Tel: +1 256 430 4000
Fax: +1 256 430 4031

Avocent International Ltd.
Avocent House, Shannon Free Zone
Shannon, County Clare, Ireland
Tel: +353 61 715 292
Fax: +353 61 471 871

Avocent Asia Pacific
Singapore Branch Office
100 Tras Street, #15-01
Amara Corporate Tower
Singapore 079027
Tel: +656 227 3773
Fax: +656 223 9155

Avocent Germany
Gottlieb-Daimler-Straße 2-4
D-33803 Steinhagen
Germany
Tel: +49 5204 9134 0
Fax: +49 5204 9134 99

Avocent Canada
50 Mural Street, Unit 5
Richmond Hill, Ontario
L4B 1E4 Canada
Tel: +1 877 992 9239
Fax: +1 877 524 2985

590-346-001C

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