BBPOS QB31 QB31 User Manual Chipper2X QSG Eng 20160307
BBPOS International Limited QB31 Chipper2X QSG Eng 20160307
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User Manual
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| Document ID | 3737383 |
| Application ID | 4+z4BEAuEV8q8VcAsrBP7A== |
| Document Description | User Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 270.25kB (3378145 bits) |
| Date Submitted | 2018-02-01 00:00:00 |
| Date Available | 2018-02-01 00:00:00 |
| Creation Date | 2017-05-16 14:14:06 |
| Producing Software | Adobe PDF library 15.00 |
| Document Lastmod | 2018-02-01 15:01:26 |
| Document Title | Chipper2X_QSG_Eng_20160307 |
| Document Creator | Adobe Illustrator CC 2015 (Windows) |
Intuit QB31 Advanced mPOS Design Integrating Bluetooth® Magstripe, EMV and NFC Card Reading Functions Package Contents Quick Start Procedures Device USB cable Lanyard Quick Start Guide STEP 3 X1 X1 X1 X1 Select Intuit QB31 in the Scanned Device List on your smartphone/tablet. Then, your Intuit QB31 is connected and green LED will ON. Application Download & Installation This device can support either iOS & Android. 1. Please download the official application from app stores before operation . 2. Please follow app instructions to register and login for proper operation. 3. For any questions, please contact the official application developer. Scanned Device List STEP 4: You can follow your application instruction to start the transaction process, then swipe, insert or tap card to complete the transaction. ** If you pay via swiping card or inserting EMV IC card, please ensure that the magstripe or EMV chip of the card is facing the right direction. If you pay using NFC card, please ensure you tap the NFC payment card within 4cm range on top of the NFC marking. Quick Start Procedures Support Operating System: iOS, Android, Windows Phone 8, MS Windows STEP 1 Connect Micro USB charging cable to charge the device as shown to the right. Download the official application from APP Store or Google Play Store. Index & Accessories (Fig.1) For EMV Card Reading For Magstripe Card Reading NFC status indicators ** Intuit QB31 is powered by an internal Lithium Polymer rechargeable battery pack that cannot be removed or replaced. Before first use, charging is required for approximately two to three hours. To prevent potential electrical damage to the Intuit QB31, please be recommended to use the Micro USB cable provided with the packaging only.** APP DOWNLOAD within 4 cm NFC Status indicators First LED ON LEDs ON in consecutive order 4 LEDs ON + “BEEP” Ready for tapping card Reading card information Card reading process successfully completed “BEEP” First LED flashing 2 “BEEP”s Transaction completed Standby mode Error, please retry LED Indicator Lanyard holder STEP 2 Micro USB Port for Charging For NFC card reading Reset button (**please use paper clip for reset) Power button Turn on the device pairing function of your smartphone/tablet. Then, press “ ” to turn on the Intuit QB31. Bluetooth ON ** Please ensure that Bluetooth® function of your smartphone/tablet is ON before device pairing. Cautions & Important Notes Troubleshooting • Ensure the device is fully charged before use. Problems Recommendations • Please ensure magstripe/ EMV chip of the card is facing the right direction when swiping or inserting card. Device cannot be paired • Please press the power on button to restart your device. • Please check if you can find the device’s “Serial Number” (Shown on the back of device) in the “Scanned Device List” of your smartphone or tablet. Device lost the connection with your smartphone or tablet when the device is auto-off. • Please press the power on button to turn on the device again. The device will automatically connect with your smartphone or tablet again. • The device may be at lower battery level, please use the USB cable to recharge it, then retry. • Please ensure the device or smartphone/tablet is within the reception range. Device does not work with your phone or tablet • Please ensure the Bluetooth® function of your smartphone or tablet is turned on. • Please check the version of your operating system is supported for this device’s operation. Device cannot read your card successfully • Please press the power on button to turn on the device again. The device will automatically connect with your smartphone or tablet again. • The device may be at lower battery level, please use the USB cable to recharge it, then retry. • Please ensure the device or smartphone/tablet is within the reception range. Swiping or inserting card • Please check if the device has power when operating and ensure devices are connected. • Please check if the application instructs to swipe, insert or tap card. • Please ensure that there is no obstacle in the card slots. • Please check if the magstripe or chip of the card is facing the right direction when swiping or inserting card. • Please ensure that your phone/ tablet is a supported model for this device’s operation. • Please swipe or insert card with a more constant speed. • The NFC card should be tapped within 4 cm range on top of the reader mark. • Don’t drop, disassemble, tear, open, crush, bend, deform, puncture, shred, microwave, incinerate, paint or insert foreign object into the device. Doing any of which will damage the device and void the Warranty. • Don’t immerse the device into water and place near washbasins or any wet locations. Don’t spill food or liquid on the devices. Don’t attempt to dry the device with external heat sources, such as microwave or hair dryer. Don’t use any corrosive solvent or water to clean the device. Recommend using dry cloth to clean the surface only. • Don’t use any sharp tools to point the internal components, connectors or contacts, doing which may lead to device malfunction and void the Warranty simultaneously. Product Specifications Functions Communication Interface Power & Battery Charging Swipe Speed LED Indicator NFC LED Indicator Key Management Encryption Algorithm Support Operating System Product Size Product Weight Operating Temperature Operating Humidity Storage Temperature Storage Humidity Sticky Pad Sticky Pad Size • EMV chip card reader (ISO 7816 compliant class A, B, C card) • Magnetic stripe card reader dual track (track 1 & 2) • NFC Card Reader (EMV contactless, ISO 14443A/B) • Over-the-air firmware update • Over-the-air key update Bluetooth® 4.0, USB Lithium polymer rechargeable battery 650mAh, 3.7V Via micro USB 15cm/sec – 100cm/sec All LEDs off - button release to power down Red LED on - device starting up / Charging battery Red LED off - fully charged Red LED flashing - low battery / Critical low battery Blue LED on - bluetooth is connected Blue LED flashing - standby mode / waiting for connect bluetooth or bluetooth is disconnected Connecting with POS terminal - First LED flashing Ready for NFC Reading – First LED on Success Reading – 4 LEDs on in consecutive order Transaction Completed – One “BEEP” sound Errors – Two “BEEP”sound Power off – All LEDs off DUKPT, MK/SK TDES Android 2.1 or above iOS 6.0 or above Windows Phone 8 MS Windows 66.6 x 59.7 x 18.5mm / 2.62 x 2.35 x 0.73inch (approx.) 67g / 2.36oz (approx.) 0°C – 45°C (32°F – 113°F) Max 95% -20°C – 55°C (-4°F – 131°F) Max 95% Removable adhesive 46.6 x 38mm / 1.84 x 1.50inch (approx.) Tap Card • Please check if your card supports NFC payment. • Please ensure if your card is placed within 4 cm range on top of the NFC marking. • Please take out your NFC payment card from wallet or purse for payment to avoid any interference. Device has no response • Please use a paper clip to press the reset button at the bottom for reboot. Warranty • Any damage or defects caused by a failure to follow the instruction which relate to this device or as the result of an accident, abuse, misuse, misapplication, product modification, improper voltage or current, acts of God, shipping damages or loss, or damage caused by service performed by anyone other than our company are expressly excluded from the warranty stated below. • We are not under any obligation to support the device for all operating environments, including but not limited to, interoperability with all current and/ or future versions of software or hardware. • Please contact the dealer for any warranty or customer support services. Any repair of the device by yourself will void the Warranty. FCC Caution Statements: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures: - Reorient or relocate the receiving antenna. - Increase the separation between the equipment and receiver. - Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. - Consult the dealer or an experienced radio/TV technician for help. Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
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