Bartec USA T500 Tire Pressure Monitoring System Test Transmitter User Manual manual

Bartec USA LLC. Tire Pressure Monitoring System Test Transmitter manual

manual

Tech 500 User Guide rev1.0 JUNE 2013 1 TABLE OF CONTENTS IMPORTANT NOTICES 2 BEFORE YOU GET STARTED 3 TOOL LAYOUT 4 TOOL CONNECTIONS 5 POWER ON/OFF 6 CHARGING TOOL 7 TOOL DISPLAY AND ICONS 8 MENU SYSTEM TEST BEFORE YOU TOUCH RELEARN REVIEW DATA TOOLKIT MY TOOL 11 TOOL POSITIONING/READING A SENSOR 20 UPDATING YOUR TOOL (PC) 29 UPDATING YOUR TOOL (SD Card) 32 UPDATING YOUR TOOL (Wireless) APPENDIX A: INDUCTIVE CHARGING APPENDIX B: VIN 37 APPENDIX C: FAQ’S & TROUBLESHOOTING GUIDE 38 APPENDIX D: DEFINITIONS 39 APPENDIX E: TPMS SYSTEM REVIEW 40 APPENDIX F: COMS ERROR TROUBLESHOOTING 42 APPENDIX G: Technical Support 43 LIMITED WARRANTY 44 TOOL REGISTRATION 47
Tech 500 User Guide rev1.0 JUNE 2013 2 INCLUDED IN Tech500 KIT:  Tech500 TPMS Tool [with protective Boot]  SD Card [in the tool]  Power Supply  Re-Learn Magnet  USB Cable  DB15 to OBDII Cable  Tech500 Quick Start Guide  Tech500 User Guide  Kit CD IMPORTANT NOTICES All specifications, illustrations and information contained within this manual are based on the most current information available at the time of publication. BartecUSA reserves the right to make changes at any time without obligation to notify any person or organization. BartecUSA will do its best to keep you the customer informed of any changes that might affect the tools performance. FCC Compliance Model: DSW FCC ID: SX8T500 IC: 5736A-T500 Contains FCC ID: QOQWT12 IC: 5123A-BGTWT12A Contains FCCID: YOPGS1011MIP IC: 9154A-GS1011MIP This device complies with Part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2)
Tech 500 User Guide rev1.0 JUNE 2013 3 l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. Note: Changes or modifications not expressively approved by the party responsible for compliance could void the user's authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their expense. BEFORE YOU GET STARTED Before you get started using your Tech500 TPMS tool, there are a few items to review. Charge your tool The Tech500 is shipped with a fully charged battery, but due to shelf drain it may require charging. It is recommended to charge your tool 2+ hours before use. (See page 6 for charging instructions) Register your tool You can register your Bartec Tech500 @ www.bartecusa.com. Follow the on-screen prompts filling in your information and tool serial
Tech 500 User Guide rev1.0 JUNE 2013 4 number. A valid serial number and supplier is required to process your registration, which can take up to 24hrs once submitted. Update your Tool Once your tool is registered, verify the software level loaded to the level available online and update your tool if necessary. Refer to section on tool updating for further instruction. TOOL LAYOUT TOOL CONNECTIONS
Tech 500 User Guide rev1.0 JUNE 2013 5 POWER ON/OFF SEQUENCE The Tech500 is powered up using the ON/OFF key. On/Off Key To power the unit on press the On/Off Key for approx 2 seconds – the display will light showing a logo and software version. The unit will then display the Main Menu. All data (results and settings) from previous tests is reloaded.
Tech 500 User Guide rev1.0 JUNE 2013 6 Power down the Tech500 by using the same ON/ OFF key. On/Off Key (Hold, then release when ‘Goodbye’ is displayed.) Auto power off is after 5 minutes of inactivity. The unit automatically powers up when the charger or USB port is in use- auto power off is not operational. CHARGING TOOL NOTICE: Only use the power supply or USB cable that is included in the Tech500 tool kit to charge this tool. The use of un-approved power supplies may damage your tool and will void the tool warranty.
Tech 500 User Guide rev1.0 JUNE 2013 7 The Tech500 comes with the rechargeable battery already installed. Battery replacement must be done at the factory. For optimum performance, always keep your Tech500 sufficiently charged. It is recommended that you charge the tool 2 + hours before first use. The charge port is located on the right side of the tool and is the USB port opening. TOOL DISPLAY AND ICONS # of selections # of selections USB indicator Data stored on tool Battery indicator
Tech 500 User Guide rev1.0 JUNE 2013 8 The menu page number (e.g. x/y) on the status line indicates the menu page or item currently displayed. The first number- x- indicates the item number selected. The second- y- indicates the total number of items available. USB Indicator This status line indicator confirms the Tech500 is connected to the USB port of a computer. Once communication has been established, results data can be viewed on the pc via the Mass Storage Device feature. (Use the PC explorer program) “HTM File” When the USB lead is removed the USB icon will disappear. Battery Indicator/ Charging This status line Indicator will illustrate the remaining charge status of the battery. As different TPM types will ‘use up’ differing amounts of energy, the indicator can only provide estimates of remaining life left before a recharge is required. FULL Charge Partial Charge - charging shortly is suggested.
Tech 500 User Guide rev1.0 JUNE 2013 9 Little power in the battery- charging required. The battery is FLAT, requires charging When the battery is being charged the indicator segments ‘walk;’ from left to right. When there is an insufficient amount of power remaining in the battery, the Tech500 will flash its battery icon for two seconds, save all of the TPM Data and then power itself off. Results Data Available Indicator Indicates TPM data is available for viewing on the screen (using the View TPM Data command from the main menu) or via a PC when the Tech500 is in its Mass Storage Device mode. (See Section on Audit Mode)
Tech 500 User Guide rev1.0 JUNE 2013 10 When there is no data present, the TPM Data Indicator will not be visible. To Access the Audit Data, connect your tool to the PC using the supplied USB Cable. MENU SYSTEM The Tech500’s menu system provides a hierarchy of instructions and commands. The top line of the display will always indicate the current menu selected. The home key will always return to the Main Menu screen- with ‘Select by Vehicle’ highlighted. Current report Archived reports
Tech 500 User Guide rev1.0 JUNE 2013 11 Menu Navigation The menu system is navigated by the directional keys: Up Arrow Key Navigates up within the current menu Down Arrow Key Navigates down within the current menu ENTER Key Navigates to the next menu or actions the currently selected item Back/ESC Key Navigates to the previous menu item All menus wrap around. The enter key will primarily move to a sub menu. TEST Key Commence a TPM test. Only works on Audit Screen Home Key Always returns to the Home Menu Home Menu This is the main screen- providing access to the main functional items of the Tech500.
Tech 500 User Guide rev1.0 JUNE 2013 12 1. Test Before You Touch This Item is a sub menu, pressing the Enter Key will take the user to the “Test Before You Touch” menu. The user should select the vehicle make, model and year. Used when doing a pre-service scan. 2. Relearn This Item is a sub menu, pressing the Enter Key will take the user to the “Test Before You Touch” menu. The user should select the vehicle make, model and year. Used when relearning the sensor ID’s to the vehicle. 3. Review Data This item is a sub menu, pressing the Enter Key will take the user to the results screens. Press directional arrows to examine the required results. 4. Toolkit A sub-menu in which you will find your options for EZ sensor, RKE monitor, and UHF monitor. 5. My Tool Sub-menu containing important info about the tool itself. Operations Screen This screen is where you will complete all sensor testing and relearn steps. TBYT/Relearn Toolkit View Vehicle Info Review Vehicle Data
Tech 500 User Guide rev1.0 JUNE 2013 13 Possible Scenarios Successful Sensor Read TPMS sensor was successfully activated and decoded. Displays pressure at wheel location. Wrong Sensor Type A TPMS sensor was activated and decoded, but does not match the protocol for the Make Model Year that the tool was set-up for. Failed Sensor Read No Sensor Activation or Decode. May be wrong sensor fitment or non-functioning sensor. Tool will prompt you to attempt reading the sensor 3 times. Duplicate ID A sensor with a duplicate ID has been read. The tool will direct you to re-read those sensors. No Pressure Sensor IDS read from ECU. Low Battery
Tech 500 User Guide rev1.0 JUNE 2013 14 Sensor’s internal battery has dropped below a certain voltage threshold. TEST BEFORE YOU TOUCH TPMS is a process. With that Bartec has integrated that process to the tool. The 1st step with TPMS is to conduct a Test Before You Touch. (Note: operator can skip TBYT and go directly to RELEARN although not recommended). Test Before You Touch will prompt you through getting a status of the vehicle prior to service by verifying the sensors are working and when supported, verify the Diagnostic Trouble Codes (DTC). To verify year, use 10th digit of the VIN. Vehicle Operations Screen Select by MakeBuickCadillacChevroletChryslerDodge7/45ChevroletCorvetteCorvette C5Corvette C6Corvette Z06Cruze9/29Chevrolet Cruze201120121/2ID:8920758D TEMP: 85Mode: Learn BAT: Norm32323232Diagnosis:Sensor Failure Detected View data or print auditreport for detailsPress any key to continueHomeTest Before You TouchRelearnReview DataToolkitMy Tool1/5
Tech 500 User Guide rev1.0 JUNE 2013 15 If equipped, tool will prompt user to connect to OBD and retrieve Diagnostic Trouble Codes The Tech500 has the ability to Read out vehicle DTCs (Diagnostic Trouble Codes). Once read, you will need to reference these codes with an external reference to determine the codes definition.
Tech 500 User Guide rev1.0 JUNE 2013 16 RELEARN  Stationary Relearns  Active (Drive) Relearns  OBD Relearns Stationary Relearns: Stationary Relearns use the vehicles on-board TPMS system to listen for transmissions from TPM sensors while the vehicle is in a “Learn Mode”. This is usually achieved through a series of functions on the vehicle to place the vehicle into this mode. Once the vehicle is in Learn Mode, using your Tech500 to activate the sensors, the vehicle will listen for the sensor IDS and learn them to the vehicle. Using your Tech500 to perform Stationary Relearns: HomeTest Before You TouchRelearnReview DataToolkitMy Tool1/5Select by MakeBuickCadillacChevroletChryslerDodge7/45ChevroletCorvetteCorvette C5Corvette C6Corvette Z06Cruze9/29Chevrolet Cruze201120121/2
Tech 500 User Guide rev1.0 JUNE 2013 17 >Inflate tires to Placard >Capture all 4 ID’s>Turn ignition to ON>Plug OBDII Cable and select >Write ID’s to Vehicle>Leave vehicle in the ON position>Start vehicle and ensure light is off To verify year, use 10th digit of the VIN. Follow on-screen instructions Vehicle Operations Screen Active (Drive) Relearns: Active or Drive Relearns Some vehicles can be reset by driving. Refer to the on-screen re-learn procedures for details on how far/long to drive. ID:8920758D TEMP: 85Mode: Learn BAT: Norm32323232
Tech 500 User Guide rev1.0 JUNE 2013 18 OBD Relearns: Connection to a vehicle allows the Tech500 to directly program the vehicle electronics module with TPM ID’s. Note that not all vehicles support vehicle communications modes. Once 4 TPM ID’s are stored within the Tech500, it can be connected to the OBD interface using the provided cable. Vehicle Operations Screen HomeTest Before You TouchRelearnReview DataToolkitMy Tool1/5Select by MakeBuickCadillacChevroletChryslerDodge7/45ChevroletCorvetteCorvette C5Corvette C6Corvette Z06Cruze9/29Chevrolet Cruze201120121/2ID:8920758D TEMP: 85Mode: Learn BAT: Norm32323232
Tech 500 User Guide rev1.0 JUNE 2013 19 Follow on-screen instructions During vehicle communication, the BACK key is inhibited. Should the process be commenced inadvertently, the tool can be left to timeout on its own accord - approximately 20 seconds. Once the communication is complete, the tool will flash IDS Written Successfully. IF an Error Message comes up during the COMS process, Refer to Appendix F for COMS error trouble shooting. Indirect system – Vehicle may require calibration at point of service or replacement. No wheel sensors on this type of TPMS. HomeTest Before You TouchRelearnReview DataToolkitMy Tool1/5Select by MakeBuickCadillacChevroletChryslerDodge7/45ChevroletCorvetteCorvette C5Corvette C6Corvette Z06Cruze9/29Chevrolet Cruze201120121/2Connect tool to OBD II Portand Turn Ignition ONPress Enter to ReadVehicle TPMS related info.Press ESC to Cancel
Tech 500 User Guide rev1.0 JUNE 2013 20 >Inflate tires to Placard >Capture all 4 ID’s>Turn ignition to ON>Plug OBDII Cable and select >Write ID’s to Vehicle>Leave vehicle in the ON position>Start vehicle and ensure light is off To verify year, use 10th digit of the VIN. Follow on-screen instructions Viewing Full Relearn Procedures
Tech 500 User Guide rev1.0 JUNE 2013 21 REVIEW DATA: This menu- when selected- gives direct access to specific screens that display the TPM data. No menu page name is provided- instead, the screen provides all of the TPM Data available from the TPM Type read; this may include: TPM ID (Hexadecimal & Decimal) Battery State, Temperature and Pressure. Not all TPM’s provide the same data.
Tech 500 User Guide rev1.0 JUNE 2013 22 TOOLKIT Program Sensor Access to program Aftermarket sensors. For more information, please log into the tools.bartecusa.com account. RKE Test Once the Screen appears as below, hold the Key Fob as shown, and press the function buttons on the FOB. The Tech500 will check only for a signal present. Verifying the Key Fob is transmitting is important when performing relearn processes that use the Key Fob.
Tech 500 User Guide rev1.0 JUNE 2013 23 UHF Monitor Allows operator to search for sensor signals. This feature is used for advanced diagnostics to determine if our signals may be causing issues during sensor activation and vehicle relearns. MY TOOL Settings TPM ID: Select whether the tool displays the TPM ID in DECIMAL or HEXIDECIMAL Pressure: Change how pressure is displayed on the tool screen. Choose between PSI or Bar.
Tech 500 User Guide rev1.0 JUNE 2013 24 Temperature: Select units between Celsius or Fahrenheit. Display Contrast: Adjust tool display contrast. Lang.: Select Language for tool. Select English, Spanish or French. Profile: Allows user to select the profile. For more information, visit the tools.bartecusa.com site. . Tool Info Gives the operator the ability to reference: - Software Version currently loaded - Build Date of that Software - Serial Number New Features Selecting New Features will allow you to reference the features and additions for the software release currently loaded to your tool. Update Tool
Tech 500 User Guide rev1.0 JUNE 2013 25 Puts tool into “Update Mode”. For more details and the update process refer to UPDATE TOOL section of User Guide. Usage Gives the operator the ability to track the number of: - Power Cycles - Sensor Activations - OBD Relearns Support On screen reference for Bartec USA Technical Support: Toll Free Phone: (866) 407-8767 Email: mrose@bartecusa.com TOOL POSITIONING/READING A SENSOR
Tech 500 User Guide rev1.0 JUNE 2013 26 Proper tool positioning is important to insure sensor activation and decode. Place the Tech500 on the tire, at the TPMS sensor, pointed toward the sensor location as shown above. Sensor Activation/ Test LF Activated Sensors To test a sensor the tool should be placed alongside the valve stem and the ‘Test’ key pressed. (Note with Ford Banded sensor’s, the tool should be held 180°away from the stem.) Magnet Activated Sensors If the TPM requires a magnet, place the magnet over the stem and then place the tool alongside the stem- while pressing the test key. Delta P activated sensors If the sensor requires tire deflation (of the order of 10PSI), then deflate the tire and place the tool alongside the stem while pressing the test key.
Tech 500 User Guide rev1.0 JUNE 2013 27 During testing, the screen confirms the sensor type being tested and displays a progress bar. The progress bar shows the maximum possible time for a successful read- different makes of TPM respond at different speeds/ time intervals. Sensor activation can be aborted at any time by pressing the BACK key. When the activation is aborted, the user will be returned to the previous menu. Sensor Found Response If there is a successful TPM Read, then the Tech500 will show the air pressure stored in that wheel. Incorrect Sensor Found
Tech 500 User Guide rev1.0 JUNE 2013 28 A TPM sensor that uses the same LF activation as the correct sensor for the Make, Model, and Year selected has been found. Since there are many TPM sensors that look alike, it can be easy to fit the wrong sensor, or have been supplied the wrong sensor. If you get a ? during testing, verify the MMY you have selected as well as the sensor part number that was fitted. Sensor Not Found Response If the search period expires without reading a TPM then the Tech500 will emit a single Audible Beep and indicate on the display that no TPM was found. The TPM Data will still be stored but will indicate that the TPM Failed to Read if the sensor fails 3 times.
Tech 500 User Guide rev1.0 JUNE 2013 29 UPDATING YOUR TOOL (PC) The tool is compatible with PCs running Windows operating systems (version XP or 2000). USB ports can be either version 1 or 2. Step 1: Plug your USB cable to the computer ONLY. Make sure computer is on and you have no programs running. Power the Tech500 on, and from the Main Menu, Select “My Tool”, then select “Update Tool”. Tool will prompt user to “Insert USB Lead to Transfer Update Files”. Insert the USB cable to the Tech500. Step 2: Your tool should open a window on your computer screen. The tool now is seen by your computer as a Removable Disk.
Tech 500 User Guide rev1.0 JUNE 2013 30 Step 3: Copy and paste – Drag and Drop the Update file (*.MFU) provided to you into the Removable Disk Window. Once Transfer is complete, disconnect tool. Step 4: The tool will now load the file update to the operating system. Once the update is complete, the tool will shut itself off.
Tech 500 User Guide rev1.0 JUNE 2013 31 UPDATING YOUR TOOL (SD Card) *In order to receive updates by SD card, you must request to be part of the SD card program* Step 1: Remove OLD SD card. Making sure not to mix, Insert the NEW SD card. Power the Tech500 On, and From the Main Menu, Select “Update Tool”. Step 2: The tool will now load the file update to the operating system. Once the update is complete, the tool will shut itself off.
Tech 500 User Guide rev1.0 JUNE 2013 32 UPDATING YOUR TOOL (Wireless)
Tech 500 User Guide rev1.0 JUNE 2013 33 Results Audit System The Tech500 is capable of presenting all of its stored data within one or more computer files when connected to a PC via an USB lead. This is the same ‘Mass Storage Mode’ such as used in USB memory devices. No extra drivers or software have to be loaded onto the pc. The files and the stored TPM Data enable the Tech500 to be used as part of an Auditing System. The tool automatically goes into Mass Storage Device (MSD) mode when connected to an active USB port on the pc. It is not necessary to power up the tool prior to connecting to the pc - it will power up automatically. It is important not to accidentally press the enter key on the tool at the same time as connecting to the pc. The Tech500 will produce a single file for each type of TPM Part that has been read, and a separate record within that file for each unique TPM of that type. Viewing the Audit Files To begin using the Auditing System ensure that the tool has some data available, indicated by the Data Indicator icon, and then connect the Tech500 to a PC via its USB lead. The PC will begin communicating with the Tech500. Once communication is established the Tech500 will act as a MSD (Mass Storage Device). If the MSD does not automatically open its explorer window on the PC, then the user may browse for the newly connected device manually. Once the explorer window is open, you may view a file by right clicking on the file and selecting Open from the pop-up menu.
Tech 500 User Guide rev1.0 JUNE 2013 34 Audit File Presentation The Data presented is in a HTML form format that displays not only information regarding the TPM’s, but also automatically updates with the date. It provides data entry (typing) areas for other tester and vehicle data. Leaving Audit Mode To leave the Audit mode and re-enable the Tech500 simply remove the USB lead. APPENDIX A: INDUCTIVE CHARGING
Tech 500 User Guide rev1.0 JUNE 2013 35 APPENDIX B: VIN Vehicle Identification Number (VIN) When using the Tech500, it is important to verify the Model Year you are working on to help insure that you are looking for that proper sensor and are using the proper vehicle COMs when necessary. 10 Digit in VIN YEAR W 1998 X 1999 Y 2000 1 2001 2 2002 3 2003 4 2004 5 2005 6 2006 7 2007 8 2008 9 2009
Tech 500 User Guide rev1.0 JUNE 2013 36 By using the vehicles VIN, not the manufactured date, you can accurately determine that vehicle’s Model Year. Refer to that vehicle’s VIN, and locate the 10th digit from the left. Take that digit and reference the chart on this sheet. This will be the Model Year that you will want to select on your tool. APPENDIX C: FAQ’S & TROUBLESHOOTING GUIDE A 2010 B 2011 C 2012 D 2013 E 2014 F 2015 G 2016 H 2017 J 2018 K 2019 3 = 2003
Tech 500 User Guide rev1.0 JUNE 2013 37 1. The tool is set up correctly for make model and year but the tool does not work on the sensor? Answer: hold the tool in the proper position, TPM is actually faulty or vehicle has incorrect TPM installed. 2. I have a faulty sensor and the dealership gave me a new one but it will not program to the car. Answer: The dealership probably gave the wrong sensor. Many vehicles of the same model might have 2 or 3 possible sensor variations to accommodate high and low pressure ranges, frequency, etc. 3. I just rotated the vehicle’s wheels. Do I need to re-learn the sensors to the vehicle? Answer: Yes if the car is position dependent. 4. The tool won’t turn on. Answer: Make sure battery is fully charged. Charge tool for 2+ Hours and retry power on. 5. Everything has been selected on the tool correctly but a P with the down arrow shows up and when I press test the TPM does not initiate. Answer: The P with down arrow means this is a DELTA P sensor. This means the tire pressure has to be let out before the sensor will transmit.
Tech 500 User Guide rev1.0 JUNE 2013 38 APPENDIX D: GLOSSARY TPMS – Tire Pressure Monitoring Systems, sometimes referred to as RTPMS. Indirect System – TPM system that uses the ABS wheel sensors. Direct System – TPM system that has sensors in the wheels that use RF. LF – Low frequency, usually 125 kHz with respect to TPMS technology. Continuous Wave – Type of LF signal that wakes Schrader Style Sensors. Modulated Wave – A “patterned” LF signal that is designed for specific sensors. UHF – Ultra High Frequency, 315 and 433.92 MHz, what the sensor transmits. Re-Learn – The process of registering the sensor ID’s to the car. Hi-Line – Type of car that has wheel arch initiators and usually a graphic display. Lo-Line – Type of car that requires a tool to repair and only has warning light. Wi-Fi – Wireless Network Bluetooth – Wireless communication Induction Charger – Wireless Charger by using the option fixture
Tech 500 User Guide rev1.0 JUNE 2013 39 APPENDIX E: TPMS SYSTEM REVIEW When diagnosing TPMS systems, understanding what the tell-tale light means is important. When cycling the ignition for off to run, the TPMS tell-tale should come on, and go off. This would indicate a system with no fault present. If the light comes on, and stays on for an extended period of time, this would be a pressure problem. Check the tire pressures, and adjust to placard. NOTE: Some vehicles are equipped with sensors in the spare. Also, with some vehicles, over pressure may turn on the light. If the light comes on, and continues to flash, there is a system problem. System problems can range from faulty sensor(s) to sensors on the vehicle that haven’t been learned to that vehicle. Solid Light: Pressure Problem Flashing Light: System Problem
Tech 500 User Guide rev1.0 JUNE 2013 40 APPENDIX F: COMS ERROR TROUBLESHOOTING If you are having a problem or error during the COMS process, follow these steps before calling customer support. Check vehicle ignition Vehicle ignition must be in the RUN position in order for vehicle COMS process to complete. Check cable to tool connection Insure the cable is connected at the DB15 and thumb screws are finger tight. Check cable connection at vehicle Make sure OBDII connection is good. Verify Make, Model, and Year COMS can change from Model to Model, and Year to Year. Verify the tool is set-up to the proper MMY. Verify tool power level If your tool has a low battery charge, this may affect the COMS process. Charge tool and try again.
Tech 500 User Guide rev1.0 JUNE 2013 41 APPENDIX G: TECHNICAL SUPPORT (866) 407-TPMS Technical Support For technical support, please call us at 866-407-TPMS (8767). You can also contact us by email: info@bartecusa.com or visit our website www.bartecusa.com for a complete directory. For efficient and accurate service, please have the following information ready when contacting us. - Tool Serial Number: This allows the call info to be added to our database for future reference. - Make, Model, and Year: Support Team will need this information to reference any information on this end. - Have your tool registered: Gives you access to Technical Information on the website that may assist you with your current issue. - Sensor Part Number: if you have installed 1 or more sensors to this vehicle, please have the part number ready in case the support team needs to reference this information. - Make sure tool is updated to latest software: Having the latest software will ensure your tool has all the latest info and features. - What is the TPMS light doing: Is the light on Solid or Flashing? - Having vehicle in house: Having the vehicle in house will allow the tech support team to walk you through the situation. When you call in you will be asked to give your name, company name, serial number, and a phone number before we can address your questions and issues. This data is used to better serve the customer by tracking all data and issues.
Tech 500 User Guide rev1.0 JUNE 2013 42 LIMITED WARRANTY Bartec products are guaranteed for a period of 1 year from the original date of purchase (either from the factory or authorized dealer). In order for your warranty to become active, you must register your tool with Bartec USA by mailing in the warranty card or registering on our website. We warranty that the tool will be free from defects in material and workmanship, when properly used. THIS WARRANTY APPLIES ONLY TO THE ORIGINAL CONSUMER PURCHASER OF THIS PRODUCT. In the event of a defect, Bartec USA LLC will, at its discretion, repair or replace the tool with a product of like kind or quality, which may be new or reconditioned. The repaired or replaced product will be warranted for 90 days from the date of return shipment, or for the balance of the original warranty, whichever is longer. Claims of all defects must be submitted within 30 days of occurrence, and verified by an authorized Bartec representative. To obtain service for your Bartec tool the purchaser must obtain a Return Materials Authorization (RMA) number from Bartec USA customer service prior to shipping. Bartec shall not be liable for any expense incurred by purchaser in order to remedy a defect without prior authorization. To obtain your RMA number, you will need to provide at a minimum the follow: 1) Model and Serial Number, 2) Supplier from which the tool was purchased 3) Date of purchase, 4) Description of problem, how and when it occurred. Please note that Bartec USA may attempt to have you try some things in the field prior to issuing a RMA number to determine if the tool does need to come back. The purchaser must return the product postpaid with a copy of the original sales receipt, purchaser’s return address and the RMA number clearly printed on the outside of the package to: 44231 Phoenix Drive Sterling Heights, MI 48314 ATTN: Returns RMA#______
Tech 500 User Guide rev1.0 JUNE 2013 43 Bartec USA may refuse your delivery if the RMA number is not clearly marked on the outside of the box. Bartec USA reserves the right to refuse to provide service free-of-charge if the sales receipt is not provided or if the information contained in it is incomplete or illegible or if the serial number is altered or removed. Bartec USA is not reasonable for any losses or damage to the product incurred while the product is in transit or is being shipped for repair. Bartec USA recommends shipping UPS and insuring your shipment. Please note that your RMA will be shipped back with the same or equivalent service that you sent it in by. Limitations and Exclusions This warranty does not apply to damage or loss by and or all the conditions: - Freight Damage - Decals, Overlays or Decorative Items - Misuse or misapplication or failure to follow the directions, or failure to follow cautions or warnings on product, operation, service guides, etc. - Minor stress cracks in surfaces that are considered cosmetic and have no effect on tool function or performance or safe use. - Any damage related to fire, accident, misuse, acts of war, disaster, terrorism, or God. It is expressly agreed that the liability of Bartec limited WARRANTY IS EXCLUSIVE. BARTEC DISCLAIMS ANY AND ALL OTHER WARRANTIES. Bartec USA, LLC does its very best to insure the accuracy of the information contained in work instructions, but cannot be responsible for errors or omissions by third party sources. This warranty is exclusive to the original purchaser of the tool and is not transferable. Exclusions: The following items are excluded from the warranty coverage: - periodic maintenance and repair or replacement of parts due to normal wear and tear - batteries (except internal) - finishes
Tech 500 User Guide rev1.0 JUNE 2013 44 - service performed or attempted by anyone other than an authorized Bartec service technician Opening, dismantling or repairing of this product by anyone other than an authorized Bartec technician will void this warranty. Limitation of Liability Under no circumstances shall Bartec be liable for any special, consequential or incidental damage arising from any defect in products manufactured or sold by Bartec outside of the responsibilities expressed by this warranty. No person, distributor or representative of Bartec is authorized to make any representations on behalf of Bartec beyond those expressly stated in the applicable literature. Bartec reserves the right to make design and other changes, modifications, or improvements without any obligation to install the same on previously sold or delivered products. It is expressly agreed that the liability of Bartec is limited, and we do not function as an insurer. The remedies set forth in this warranty shall continue the exclusive remedies available to the purchaser or user and are in lieu of all other remedies expressed or implied. The liability of Bartec, whether in contract, or in tort, under any warranty or otherwise, shall not exceed the selling price by Bartec or the manufacture of the particular product made, sold, or supplied by Bartec. TOOL REGISTRATION FORM (By Fax or Mail) First Name: ___________________________________ Last Name: ___________________________________ Company: ____________________________________ Address: _______________________________________ City: __________________________________________ State: _________________ ZIP: ____________________ Phone#: (_______)_______-___________
Tech 500 User Guide rev1.0 JUNE 2013 45 Fax #: (_______) __________-___________ Date of Purchase: ______/______/________________ Purchased From: _______________________________ Serial Number: ________________________________ Model: _______________________________________ Email Address: ________________________________ User name: __________________________________ Password: ___________________________________ Detach and mail to: Bartec USA 44231 Phoenix Drive Sterling Heights, MI 48314 Or fax to: 586-323-3801

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