Beam Communications INM800PHONE Immarsat Phone User Manual Terra 800 rev

Beam Communications Pty Ltd Immarsat Phone Users Manual Terra 800 rev

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Users Manual Terra 800 rev HTML Version

Users Manual Terra 800 rev

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Product name: Terra 800

Manual revision: 03

Part number: USRMAN006703

Release date: June 2012

BEAM Communications Pty Ltd

8 Anzed Court, Mulgrave,

Victoria, 3170, AUSTRALIA

Information furnished by BEAM Communications Pty Ltd (BEAM) is believed to be

accurate and reliable. However, no responsibility is assumed by BEAM for its use, or for any

infringement of patents or other rights of third parties, which may result from its use. No

license is granted by implication or otherwise under any patent or patent rights of BEAM.

BEAM reserves the right to change specications at any time without notice.

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Sections on page 30 to page 55 and page 64

are reproduced with permission from Inmarsat

Global Limited and are copyright of Inmarsat

Global Limited 2011. All rights are reserved

by Inmarsat Global Limited and no further

reproduction is permitted without permission.

While the information in this user guide has been

prepared in good faith, no representation or

warranty, express or implied, is made or given as to

the adequacy, accuracy, reliability or completeness

of such information. In relation to sections

reproduced with permission from Inmarsat Global

Limited, Inmarsat Global Limited nor any group

company or their respective ocers, employees

or agents shall have any responsibility or liability

to any person resulting from the use of the

information in this user guide.

INMARSAT is a registered trademark of the

International Mobile Satellite Organisation; the

Inmarsat LOGO is a registered trademark of

Inmarsat (IP) Company Limited. Both trademarks

are licensed to Inmarsat Global Limited.

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BEAM Communications, a wholly owned subsidiary of World Reach

Limited (WRR), listed on the Australian Stock Exchange, is a world leader

in design, manufacture and distribution of specialised communications

equipment for the Inmarsat Satellite Network.

BEAM’s commitment to be at the forefront has continued to increase its share

of the global satellite communications market. Its premium distribution

network spans the world.

Recognized as a leading provider of satellite communication solutions,

BEAM specializes in Voice, Data, Tracking and customized solutions.

BEAM develops innovative products and services to meet market

demands and niche applications.

BEAM’s leading edge products are deployed in a wide range of vertical markets

including Maritime, Transport, Government, Defence, Mining, Construction,

Forestry, Emergency Services, Relief Aid, Telemetry and Rural Telephony.

Supported by a dedicated team of professionals, BEAM has developed

solid relationships with its peers and network of distributors worldwide.

BEAM Communications Pty Ltd

8 Anzed Court, Mulgrave,

Victoria, 3170, AUSTRALIA

Web: www.beamcommunications.com

Information: info@beamcommunications.com

Support: support@beamcommunications.com

Tel: +61 3 8588 4500

Fax: +61 3 9560 9055

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Terminology

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Optional accessories

Additional information

Other resources available online

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Safety transceiver Terra 800

Terra 800 FCC information

Electronic devices

Pacemakers

Other medical devices

Posted facilities

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Routing cables

(for vehicle installations)

Guidelines for electrical connections

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Installing the Terra 800

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Registration

Placing voice calls

RJ11/POTS phone use

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Types of tones on RJ11/POTS

Terra 800 main dial keypad

Terra 800 features keypad

Status LED

Terra 800 feature buttons/LED lights

Assuring quality of service

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Physical dimensions - Terra 800

Mounting dimensions - Terra 800

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TERM DESCRIPTION

Falcon Falcon - MS Windows install

SMS Short Message Service

Mobile Originating Describes a call initiated by the Terra 800

Mobile Terminating Describes an incoming call being answered by the Terra 800

The  symbol, mark and logos are owned by the respective companies

of which the symbol follows. Any use of such marks by BEAM

Communications is under license. Other trademarks and trade names

are those of their respective owners.

RF Radio Frequencies

SMA Sub Miniature version A co-axial RF connection

RJ11 Connector type and reference for the POTS telephone port

RJ9 4P4C connector for the privacy handset

POTS Plain Old Telephone Service

GPS Global Positioning System

GSPS Inmarsat’s Global Satellite Phone Service

PABX Private Analogue Branch Exchange

IO Input Output port

These notes will appear throughout this manual

and should be taken into consideration.

Warning or Caution

This symbol and associated text indicate a

warning note providing information to prevent

damage to equipment or personal injury.

Note/Important/Tip Header

This symbol and associated text indicate a note

providing general operating information.

Interference Header

All wireless phones may get interference, which

could aect performance.

Record Header

Write details of your unit for easy reference when

required. Ideal when troubleshooting.

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Check that your Terra 800 package contains

all of the following items:

F 1 x Terra 800 unit

F 1 x Directional/Fixed antenna (passive)

F 1 x 110-240V AC plug pack

F 1 x 10-32V DC power cable

F 1 x 2m I/O cable

F 1 x Wall mounting plate

FMini USB cable

FFuse kit

FLeoTRAK-Online Sign-Up card

FUser manual & Quick Start Guide

Falcon software is available for download from:

www.beamcommunications.com/support/

terra800

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The following optional accessories are available

for your Terra 800:

Passive antennas accessories

Antenna cable kits for passive antennas

• ISD936 10m cable kit (passive)

• ISD937 20m cable kit (passive)

• ISD939 30m cable kit (passive)

• ISD940 40m cable kit (passive)

• ISD941 50m cable kit (passive)

See your service provider for pricing and

availability of these quality BEAM accessories.

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For the latest in supporting software and

documentation for the Terra 800 terminal please visit:

www.beamcommunications.com/support/

inmarsat

Terra 800 Terminal support Inmarsat’s

IsatPhone Link service.

For further information on these services visit:

www.inmarsat.com

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- Advanced conguration – in-built to Falcon

- Quick Start Guide & manual

- Antenna installation guide

- Terra 800 rmware upgrade if required.

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IMPORTANT!

Please read the following information carefully

before installing and using the Terra 800. Failing

to follow instructions may compromise the safety

of the product and may result in personal injury

and/or equipment damage. Please consult your

supplier if you have any further questions.

Refer to the appropriate section of this Terra 800

installation & user manual for additional safety

information.

• Store the system in a cool and dry area.

• Do not submerge the system in water.

• Do not place foreign metal objects or debris

in the system. If debris enters into the system,

please return to the manufacturer for service.

WARNING

DO NOT open equipment. There are no user-

serviceable parts inside.

If a DC power supply is to be used, its output must

comply with the Safety Extra Low Voltage (SELV)

requirements of IEC60950.

All connectors must only be connected to equipment

ports which comply with the Safety Extra Low

Voltage (SELV) requirements of IEC60950.

POTENTIALLY EXPLOSIVE ATMOSPHERES

• Obey all signs and instructions.

• Sparks may occur during cable installation

and could cause an explosion or re resulting

in bodily injury or even death.

• Areas with a potentially explosive atmosphere

are often but not always clearly marked.

They include, but are not limited to:

»fuelling areas such as gasoline stations

»fuel or chemical transfer or storage

facilities;

»areas where fuel odors are present (for

example, if a gas/propane leak occurs in a

car or home);

»areas where the air contains chemicals

or particles, such as grain, dust, or

metal powders;

»any other area where you normally would

be advised to turn o your vehicle engine.

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IMPORTANT

Cellular & satellite terminals or mobiles operate using

radio signals and communication networks. Because

of this, the connection cannot be guaranteed at all

times or under all conditions. Therefore, you should

never rely solely upon any wireless device for essential

communications, for example emergency calls.

» International Commission on Non-Ionizing

Radiation Protection (ICNIRP) 1996

» Verband Deutscher Elektrotechniker

(VDE) DIN-0848

» United States Federal Commission, Radio

Frequency Exposure Guidelines (1996)

» National Radiological Protection Board of

the United Kingdom, GS 11, 1988

» American National Standards Institute

(ANSI) IEEE. C95. 1-1992

• Do not operate your satellite Terminal when

a person is within 55cm of the antenna. A

person or object within 55cm of the antenna

could impair call quality and may cause the

terminal to operate at a higher power level

than necessary and expose that person to RF

energy in excess of that established by the

FCC RF Exposure Guidelines.

• As a precaution, please maintain the

maximum body distance possible from the

antenna during call transmission.

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Your Terra 800 is a low power radio

transmitter and receiver. When it is ON, it

receives and also sends out radio frequency

(RF) signals.

• The Terra 800 has an in-built transceiver

which is designed to be used with an

external antenna. The antenna transmits RF

energy. The antenna (tted via an extension

coaxial cable to the cradle) must be located

more than 55cm from the human body

(person) when in operation.

• International agencies have set standards

and recommendations for the protection

of public exposure to RF electromagnetic

energy. These standards are based on

extensive scientic review by scientists,

engineers, and physicians from universities,

government health agencies, and industry

groups. They review the available body of

research to develop ANSI standard. These

ANSI standards are reviewed regularly for

research development.

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If you use any other personal medical device,

consult the manufacturer of your device to

determine if it is adequately shielded from

external RF energy. Your physician may be able

to assist you in obtaining this information.

NOTE

Hospitals and/or health care facilities may be

using equipment that could be sensitive to

external RF energy.

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Most modern electronic equipment is shielded

from RF signals. However, certain equipment

may not be shielded against the RF signals from

the Terra 800.

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The Health Industry Manufacturers Association

recommends that a minimum separation

of 15cm be maintained between a wireless

phone’s antenna and a pacemaker to avoid

potential interference with the pacemaker.

These recommendations are consistent with the

independent research by and recommendations

of Wireless Technology Research.

Persons with pacemakers:

• Should ALWAYS keep the Terminal more

than 15cm from their pacemaker when

Terminal is turned ON.

• Should the terminal be on SLEEP mode,

you are still required to keep your distance

of at least 15cm from the Terminal.

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• Robust design and construction

• Secure mount to wall/desk

• IP54 rated dust/water resistant enclosure

• Integrated antenna connection

• Integrated USB connectivity

• Rear cable routing channels

LHS/TOP/BOTTOM

• In-built corded handset

• Rear & side SIM ports

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• Supports standard cordless & corded

telephones (5 REN)

• The RJ11/POTS Phone can be run 600m

(2000 ft) from unit

• Easily integrated to PABX system

• Ring, busy & dial tones

• Superior voice quality

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• In-built speaker and microphone

• Bluetooth

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• Supports 10 - 32V DC power input

• Flexible installation via wall or desk

mounting options

• Supplied with 110 - 240V AC/DC plug pack

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• Professional industrial design

• 100% factory tested

• Full certied, Inmarsat Type Approved, FCC,

RoHS, CE, IEC60945, AS/EN60950

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1. Changeable mounting cup

(spring or springless)

2. Privacy handset

3. Speaker

4. Microphone

5. Status LED

6. Screen display

7. Dial keypad

8. Side SIM card port

(full size rapid user)

9. Function keypad

10. Mini USB port

11. Rear SIM card port

12. Wall mounting hooks

13. TNC Male ISAT connector

14. SMA Male GPS connector

15. Tilt feet

16. Back panel connectors

a. RJ9 privacy handset

b. RJ11/POTS interface

c. Auxiliary device port

d. DC power and accessory input

e. Ring alert / audio system mute

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This guide outlines the process for installing the

Terra 800 and antenna.

This kit must only be used with accessories

compatible with this terminal.

• Only trained personnel should install

communication equipment.

• Ensure that the unit is protected from dirt

and moisture.

• Select an area to mount components where

there is no interference with other objects.

• A strong mounting surface should be

chosen to ensure the terminal doesn’t

loosen over time.

• Mount all components securely for safe day

to day operation. Always use the supplied

mounting hardware.

• Leave space around the unit to allow

airflow and ensure there is adequate

clearance for cables.

• Ensure the units can be easily accessible

for servicing.

WARNING

Do not connect the Terra 800 power cable to power

the unit until the full installation is completed.

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• Route cables so they are protected from

pinching, sharp edges, and crushing.

• Use grommets wherever a cable must pass

through a hole in a metal panel

• Keep all in-line connectors accessible.

• For an extra clean installation, a hole may

be driven through the surface directly

behind the terminal.

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The system is designed to operate 10 to 32 V DC

electrical systems only.

If using the DC cable lead:

• The best power connection point for

the positive primary power lead is the

positive terminal of the battery. Often,

direct connection to the battery is

inconvenient, and you may find it easier

to connect the positive leads to the

starter solenoid. Always select a point

as close as possible to the battery.

• Connect the negative primary power leads

to a good ground point on the battery. If you

must attach the negative primary power lead

directly to the negative pole of the battery.

• Install provided fuses into the +BATT and

ignition sense (accessory) wires.

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The following sections detail the installation of

the Terra 800.

1. Install the antenna

2. SIM installation

3. (A) Wall mounting orientation

(B) Desk mounting orientation

4. Privacy handset and mounting cup

5. Access to rear connector bay

6. Connect POTS/RJ11 interface

7. Auxiliary connection (optional)

8. IO connection (optional)

9. Connect USB

10. Connect power cable

11. Cable routing

12. Water resistant IP54 rating

13. Conguration settings

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To connect the Terra 800 to the antenna, requires

the use of certied satellite and GPS antenna

cables. These purpose built cables are approved by

BEAM to manage the power requirements for the

antenna system. The full list of approved cables

can be found at:

www.beamcommunications.com/terra800

1. Refer to the antenna’s installation guide

for antenna mounting and location

requirements.

2. Run the antenna cables from the Terra 800

to the antenna.

3. Connect the antenna cable labelled “GPS” to

the SMA antenna connector labelled “GPS”.

4. Connect the antenna cable labelled

“Inmarsat” to the SMA antenna connector

labelled “ISAT”.

5. Connect the GPS-SMA (Female) cable end

to the Terra 800’s SMA connector.

6. Connect the TNC (Female) antenna cable

end to the Terra 800’s satellite connector.

Antenna connection diagram for TR800

Directional/Fixed antenna (passive)

TNC

SMA

Satellite

Antenna

Cable

GPS

Antenna

Cable

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There are 2 options for SIM installation. The rear SIM

port is located at the rear of the terminal. This is the

default location for long term SIM use.

The side SIM port is located at the right side of the

keypad and receives a “credit card sized” SIM.

One or both SIM ports can be tted at the same

time. When the side SIM is present, this takes

priority and the terminal automatically registers

on this service.

If either of the SIM cards are removed, the

terminal will automatically reregister on the

remaining SIM service.

NOTE

Refer to the section “Antenna installation” for more

information on antenna placement and installation.

Only BEAM approved antenna cables should be used

between the Terra 800 and the antenna.

WARNING

DO NOT pull with force on the cables from the

rear of the Terra 800. Please install strain relief

clamping for the antenna cables where required.

Correct installation of the antenna system is a vital

part of the Terra 800 system, to ensure reliable

functionality, and drop-free calls.

WARNING

Changes or modications not expressly approved

by Beam Communications could void the user’s

authority to operate the equipment or the warranty.

WARNING

To satisfy FCC RF exposure requirements for mobile

transmitting devices, a separation distance of

55cm or more should be maintained between the

antenna of this device and persons during device

operation. To ensure compliance, operations at

closer than this distance is not recommended.

ISD700

Fixed/Directional Antenna

(Passive)

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3. The SIM connector is shown highlighted

below. Slide the tray guide into the open

position with your nger or thumb.

4. Once opened, raise the SIM tray as

shown below.

Installation of rear SIM

If your service provider has not installed the SIM

card for you, follow these steps to install.

1. Disconnect power from the terminal.

Failure to turn OFF may result in

corruption of your SIM card memory.

2. The Rear SIM is accessed from the rear of

the terminal. Undo the screw and remove

the cover.

5. Gently insert the SIM card into the tray

slots making sure that the golden contacts

are facing downwards.

6. Lower the tray and slide the tray guide into

the lock position.

7. Replace the SIM cover, and tighten the screw.

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There are eight (8) fixing holes available

for mounting the bracket to a wall. It is

recommended that at least 3 screws are used

to ensure the terminal is mounted securely.

Installation of side SIM

The side SIM port can be used on its own, or in

addition to the primary port.

1. Insert the SIM with the gold contacts

facing down

2. Close the SIM door, and ensure that it

“clicks” shut. This indicates the water

resistant seal has been engaged.

3. The SIM will automatically register on the

SIM service of the Side SIM.

NOTE

Gold contacts on SIM must be facing downwards.

NOTE

The side SIM Port only accepts full size sim. If

required, you can ret your SIM to the outer card

using adhesive tape as illustrated below:

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Locking bolt

Once the Terra 800 has been secured onto the

mounting plate, a locking bolt prevents the

terminal separating from the mounting plate.

There is one locking bolt used when wall

mounting the terminal.

1. Remove the mounting cup (see the

following section 4)

2. Insert the bolt into the hole shown and

screw into place

3. Ensure the terminal will not slide up off

the mounting bracket

4. Replace the mounting cup.

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The Terra 800 supports a desk mount

conguration. The unit supports both a at and

raised orientation on the desk.

Inclined desk installation

1. Behind the terminal are two retractable feet

2. Flip the feet out if required to give

elevation from a desk.

Flat desk installation

1. Stick the two rubber feet onto the bottom of

the terminal as shown below.

b c

Slide the terminal

down to “lock”

Fit the 3 hooks of the mount bracket into the large

mounting holes on the back of the terminal

Final “lock” position

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The privacy handset is part of the Terra 800,

providing a local handset function.

The privacy handset connects to the rear of

the Terra 800 via a RJ9 connector. The privacy

handset is connected beneath the rear panel of

the Terra 800. Once connected, the cable should

be run out through the foam and placed in the

‘S’ channel through the base of the terminal as

illustrated below:

Mounting cups

There are two unique mounting cups for the

privacy handset. (1) springless cup for either

a desk mounted position or a wall mounted

position. (2) spring cup for rough environments.

(1) Springless cup for normal light-use

desk mounted cradle position.

The ‘springless’ cup is shown tted to the Terra 800

with the mounting clip in a ‘ush’ position.

Wall mounted cradle position.

The mounting clip can be slid out and

reversed, revealing a protruding edge that

the privacy handset rests upon. For a wall

mounted terminal this retains the privacy

handset while allowing the handset to be

easily removed when in a call.

Changing cups

1. Unhook the privacy handset from cup.

2. Use a at screw driver in one of the two

side slots to leaver the cup cover out

exposing the 3 screws.

3. Unscrew 3 screws with a phillips screwdriver.

4. Detach the cup and replace with the

spring or springless cup.

NOTE

When the cup is removed this will expose the locking

bolt screw hole. (Refer to ‘Locking bolt’ on page 19.)

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Under the cover are ve interface connectors:

a. RJ9 privacy handset

b. RJ11/POTS interface

c. Auxiliary port

d. DC power and accessory input

e. Ring alert / audio system mute

(2) Spring cup - heavy duty use cup

In harsh environments, the privacy handset is

actively retained in the mounting cup. This is

achieved by using the ‘spring’ mounting cup. To

remove the handset from the cup, the phone is

lifted up against the pressure of the spring until

it clears the lower protruding edge and can be

removed from the Terra 800.

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For the Terra 800, the external cable interfaces are

at the rear of the terminal. The cover panel creates

the IP rating for the electrical interface and retains

the cables in their respective channels. The cover

panel is xed in place by six screws.

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The Terra 800 terminal has a mini USB data port

to enable upgrading of the rmware, advanced

conguration, and data connection.

NOTE

To restore water resistant and IP rating when USB

is not in use, please ret the rubber USB cap.

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Any standard analogue POTS (= Plain Old

Telephone Service) Telephone is supported by

the Terra 800. The terminal supplies power to the

analogue phone as well as ring, dial and busy tones.

The analogue phone can be connected by up to

600m (2000’) of cabling to the Terra 800.

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The auxiliary port provides ltered power

and RS232 and RS485 connection for custom

applications (future use).

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Wire 1 (Red) = Ring Alert

Wire 2 (Black) = Audio System Mute.

During the ring burst signals of an incoming call,

the ringer output connects to ground (open

collector output). This 0V can be used to activate a

relay coil to drive a horn and/or lamp. This output

can sink a maximum of 100mA.

The audio system mute signal also sinks to ground

(0V), and can be connected to audio mute input of

a sound system. This signal is asserted during a call.

Ring alert example wiring

coil

RINGER OUT

BATT -

BATT +

HORN

RELAY

12V / 24V

Battery

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The Terra 800 can be powered from the supplied

AC plug pack, or connect to an external 10-32V

DC power source.

ISD950 AC plug pack installation

For installation using ISD950 110-240 AC plug

pack, connect the 4-way Microt connector from

the plug pack to the 4-way power connector on

the rear of the Terra 800. In this conguration the

status is always ON.

DC power source installation

The DC power cable has three wires, RED, BLACK

and YELLOW. The RED and BLACK wires are used

for the power connection while the YELLOW

wire can be connected to a switch.

By default, the Terra 800 will stay on for 20

minutes when this input (YELLOW wire) is

switched o before entering into sleep mode.

(This timer is able to be congured in Falcon. If

a call is in progress while this occurs, the Terra

800 will stay on for 20 minutes after the call

is terminated. Please follow the steps below

to connect the DC power cable to the battery

power and the Terra 800.

1. Route the wire end of the DC power cable to

the connection point.

2. Connect the BLACK wire to the negative

terminal of the battery.

3. Connect the RED wire to the positive

terminal of the battery. It is recommended to

add the 5A fuse (supplied) between them.

4. Connect the YELLOW wire to a switch. It is

recommended to add a 1A fuse between

them. If the SLEEP function is not required,

the YELLOW wire MUST be connected to

the RED wire permanently

5. Connect the 4-way Microt connector on

the DC power cable to the 4-way power

connector on the rear cable loom of the

Terra 800 unit.

RED (+) Vin 10 to 32VDC

BLACK (-) OV Power Ground

YELLOW ON/SLEEP

To Battery Positive Terminal

(Requires 5A Fuse)

To Negative Terminal or chassis

To ON/OFF switch

(1A Fuse recommended)

YELLOW

BLACK

RED



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There are three dierent cable routing options

when installing the Terra 800.

Cables may exit via path ‘A’ that travels around to

the top of the Terra 800 allowing for the interface

cables to be run with coaxial antenna cables. Path

‘B’ directs cables out the base of the Terra 800

while path ‘C’ results in cables exiting to the side.

Optional through-wall

Right angled adaptors can be tted to the

antenna connectors to allow routing of cables

through a wall. A “clean” installation free of any

visible cabling can be achieved by running the

interface cables from the connector bay along

path ‘A’ and through the same holes.

SMA adaptor (GPS) TNC adaptor (GSPS)

Privacy Handset

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3. The USB rubber cap is required to ensure

ingress protection.

OPEN

CLOSED

NOTE

Water ingress may occur when the USB cable is

plugged in and the rubber cap is open.

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The Terra 800 has an Ingress Protection (IP)

rating of 54. When installing the Terra 800 it is

important that the following steps are taken to

ensure the protection is maintained.

1. The rear cover of the Terra 800 must be

screwed down with all six screws to ensure the

waterproof seal is achieved (indicated by ‘a’)

2. Care should be taken when placing the cables

in the respective cable guides as any damage

to the sealing foam (indicated by ‘b’) will

compromise the water resistant foam seal.



Conguration Using Remote Commands

Conguration instructions or “Remote

Commands” can be sent to the terminal via

SMS, and most settings are supported that are

normally accessible from Falcon. Please refer

to the Falcon user manual for more information.

NOTE

Due to memory limitations it is recommended

that users have no more than 20 SMS messages

in their inbox. If this amount is exceeded the

processing of remote commands and the ability

to retrieve the messages via the Falcon tool may

be compromised.

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The Terra 800 terminal is ready for you to make

voice calls as soon as it is registered. If you wish

to customise the operation of your Terra 800 the

Falcon application is required. This rst step is to

install the BEAM USB driver.

USB driver installation

Terra 800 terminal USB data port requires

an interface driver to be installed on the

user’s computer prior to undertaking data

communication. This driver supports the

following operating systems:

Windows XP (SP3 or above) & Windows 7

The Windows driver for the Terra 800 is

contained in the Falcon software download.

If required separately, the USB driver can be

downloaded from:

www.beamcommunications.com/falcon

NOTE

MAC OS is not supported by this software.

Conguration using Falcon

Falcon can be downloaded from:

www.beamcommunications.com/falcon

Follow the instructions in the downloaded

application to install. Once complete, connect

your PC to the USB port of the terminal and start

Falcon. You can then use the application for a

range of options such as:

• View the status of the unit

• Congure POTS settings

• Send/receive SMS

• Resetting factory defaults

• Store/edit/retrieve settings

• Modifying supervise PIN

• BEAM terminal rmware upgrade

• Inmarsat transceiver rmware upgrade

• Enable/disable SIM PIN

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SIM PIN use

If your SIM card requires activation, follow

the instructions provided by your authorised

Inmarsat service provider.

Your SIM has a PIN which can be enabled to be

entered each time the terminal is powered and

registered. If you want to use this PIN for extra

security then follow one of the two methods

below during power-up to enter the SIM PIN and

allow the unit to register on the network:

SIM pin via dial keypad

Refer to page 55 with section “Security features

controlled by the SIM card” for details on how to

manager your SIM pin.

SIM pin via RJ11/POTS

1. Turn ON power to the Terra 800 terminal.

The signal LED will ash RED.

2. Lift the RJ11/POTS handset, and listen for

a PIN tone. (See “Types of tones on RJ11/

POTS” page 56).

3. Enter the PIN on the handset keypad,

followed by the # button.

4. Hang up the RJ11/POTS handset and wait

for the Terra 800 terminal to acquire lock

and register on network.

3. Enter the PUK on the handset keypad,

followed by the # button.

4. Hang up the RJ11/POTS handset and wait

for the Terra 800 terminal to acquire lock

and registration.

The terminal has now loaded a default PIN of

“8888” into the SIM. The Terra 800 terminal

has also DISABLED the SIM PIN requirement

on powering up of the terminal.

NOTE

If you require to change the SIM PIN from the

default PIN, please use Falcon

NOTE

Refer to page 55 for more information on “security

features controlled by the SIM card”.

Alternatively, the SIM PIN can be disabled so

that the terminal will automatically register.

Please use the Falcon application to perform

this SIM card conguration. The Falcon also

allows the SIM PIN to be changed, and the PUK

to be entered if the SIM is locked.

NOTE

If you enter the PIN incorrectly 3 times, the SIM

card locks, and you need to enter the PUK. You

must use the PUK code supplied by your service

provider to unlock the SIM. If you dont have a PUK

code please contact your service provider.

SIM PUK

If you have locked your SIM card, you can enter

the PUK and then reset the PIN via Falcon.

You must use the PUK code supplied by your

service provider to unlock the SIM.

Alternatively you can enter the PUK via the

RJ11/POTS handset:

1. Turn on power to the terminal. The signal

LED will ash RED.

2. Lift the RJ11/POTS handset, and listen for

a PUK tone. (See “Types of tones on RJ11/

POTS” page 56).



Mobile terminating

1. Answer the incoming call by pressing the

speakerphone button or the GREEN key on

the Terra 800 keypad.

2. Once the call is in progress, the same options

are available as described in “Speakerphone

phone call – Mobile originating”

3. Press the RED key on the Terra 800 keypad

to terminate the call.

Privacy handset use

Mobile originating

1. Remove the privacy handset from its cup

2. Dial using the full Inmarsat dialing

sequence eg. 00 country code and

telephone number on the Terra 800 keypad

whilst docked. Press the GREEN button to

start the connection.

3. A message is displayed on the screen

display to indicate a call is in progress.

4. Once the call is connected, the STATUS LED

will ash to indicate a call is in progress.

5. Press the RED key on the Terra 800 keypad

or return the privacy handset to its cup to

terminate the call.

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Speakerphone call use

Mobile originating

1. By default the Terra 800 will start all calls

in speakerphone mode when dialing on

the keypad if RJ11 and privacy handset

remain on hook.

2. Dial using the full Inmarsat dialing sequence

eg. 00 country code and telephone number

on the keypad. Press the GREEN key on the

Terra 800 keypad to start the connection.

3. A message on the display will indicate the

call is progressing.

4. Once the call is connected, the STATUS LED

will ash to indicate a call is in progress.

5. To terminate the call, Press the RED key on

the Terra 800 keypad.

Options:

A. During a call, you may take the privacy

handset out of its cup. This automatically

directs the call audio to the privacy handset.

B. To return the call back to “speakerphone”

mode, press the speakerphone button,

then return the privacy handset to its cup.

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1. Turn ON power to the terminal. The

Signal LED will start flashing RED.

2. Wait for the terminal to register to the

Inmarsat network and acquire GPS lock.

This may take up to 2 minutes.

3. Inmarsat will be displayed in the top left of

the screen once registration has occurred.

4. Ensure you have at least two bars of

signal strength.

5. The Status LED will then be solid GREEN

or YELLOW and the terminal is now

ready for calls.

NOTE: If your SIM has the PIN enabled, see section

“SIM PIN USE” (page 27) to enter PIN, or to

permanently disable PIN. The terminal will not

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Options:

A. During a call, you may switch to

“speakerphone” mode by pressing the

speakerphone button on the terminal.

Return the privacy handset to its cup.

B. To return the call back to the privacy handset,

remove the privacy handset from its cup.

Mobile terminating

1. Answer the incoming call by un-cupping

the privacy handset from its cup.

2. Press the RED key on the Terra 800 keypad

or return the privacy handset to its cup to

terminate the call.

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Mute functionality

The mute function of the Terra 800 allows the

user to mute the uplink microphone audio on

the privacy handset and/or internal handsfree

microphone.

1. During a call, press the mute button on

the front of the Terra 800, a RED LED will

illuminate the mute button to conrm that

the uplink audio is muted.

2. To exit the mute mode, press the mute

button once.

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Mobile originating

1. Lift the RJ11/POTS phone handset “OFF

HOOK” and listen for the dial tone. The call

LED will ash GREEN to indicate the RJ11/

POTS is in use.

2. Dial (using the full country codes) on the

RJ11/POTS telephone keypad.

3. Once the call is connected, the POTS status

LED will ash to indicate a call is in progress.

4. Place the RJ11/POTS phone handset “ON

HOOK” to terminate the call.

Mobile terminating

1. The RJ11/POTS phone will sound its ringer.

2. Lift the RJ11/POTS phone handset “OFF

HOOK” to answer the call.

NOTE: (default operation)

For mobile terminated calls, the call will remain

active for ~90 seconds even if the RJ11/POTS

phone is placed ON HOOK. To end the call

immediately, the other calling party must hang

up (ON HOOK) the call.

Data use

Ensure that you have installed the BEAM USB

driver – see section “Conguration Settings ”

(shown on page 26).

The Terra 800 terminal allows for circuit

switched data via the BEAM USB data port

that is presented when plugged into your PC.

Follow the normal procedures with your data

application to connect. Once connected, the

Call LED will be flashing YELLOW. Once the

circuit switched connection has ended, the

Call LED will turn off.

NOTE: During a data connection, the RJ11/POTS

handset cannot make or receive voice calls. An

unavailable tone will be heard on the RJ11/

POTS handset.



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User guide instructions

commence from the main screen.

The red key will take you to the main screen.

Messaging Settings Contacts

New message

Inbox

Outbox

Drafts

Sent

Saved

Templates

SIM messages

Call settings

Security

Language

Display

Prepay

Bluetooth

About

Reset settings

Phonebook

SIM contacts

FND list

My phone number

Service provider

Emergency numbers

Voicemail number

Groups

Proles GPS Position Extras

General

Silent

Loud

GPS location Organiser

Date and time

World clock

Calculator

Call Log Network Connectivity Alarm

Missed calls

Received calls

Dialled calls

Call duration

Satellite search

Advanced options

Network operator

Organiser

Date and time

World clock

Calculator

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Important information about your terminal

is displayed under Menu > Settings > About.

These include you model, rmware version,

IMEI number and IMSI number. You may need to

supply this information when contacting your

service provider.

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From time-to-time it may be necessary to

upgrade your terminal’s software in order to

improve its functionality and operation. Your

service provider will contact you if your terminal

needs upgrading.

zone, the terminal’s clock will display your local

time. If you move into another time zone, you

will need to change this setting. See “Setting the

time” and “Setting the time zone” on page 52 for

more information.

5+0)+0(1

Important information about the status of

your terminal is displayed in the information

shortcut Info on the main screen. These include

missed calls, new messages, voicemails, today’s

organiser appointments, active prole status,

your phone number and your service provider’s

number. Info will pop up on the main screen if

you have missed a call or have new messages

or voicemails waiting. To access Info at other

times, press the centre selection key. When Info

is open, use the navigation keys to highlight the

information you wish to access and press the

centre selection key to open.

NOTE

If you see the message Insert SIM, you must insert

a SIM card to use your terminal. You will also

be prompted to enter the PIN code if one is set.

The default setting for the PIN code is o. See

“Setting up SIM PIN code” on page 55 for more

information. Until a SIM card is inserted, only

a limited service is available. See “Making an

emergency call” on page 35 for more information.



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The rst time you power on your Terra 800,

you will be prompted to select your language.

This will be the display language. Select your

language from a list using the navigation keys

and the centre selection key. See “Setting

terminal language” on page 51 for more

information.

After you have selected your language, you

will be prompted to select your time zone. Your

terminal automatically receives universal time

(UTC) from GPS satellites. By selecting the time



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Making a call from saved contacts

Select Menu > Contacts > Phonebook. Scroll to the

desired name using the navigation keys, or enter

the rst letter of the name in the search eld. The

matching contacts will be listed. Highlight the name

and press the green key. See “Phonebook, contacts

and organiser” on page 46 for more information.

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When your terminal is connected you may be

prompted to enter a PIN, enter the PIN code.

The PIN is originally set by your service provider

which you can reset. See “Setting up SIM PIN

code” on page 55 for more information.

Searching satellite will appear on the screen.

The top left of the screen will display Inmarsat

when your terminal is connected to the

satellite.The signal bars indicate the signal

strength. At least two signal bars are required

to make and receive calls.

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Before you can make a call, your terminal needs

a GPS x so it can be located by the satellite.

This happens automatically but if a new GPS x

is needed, the GPS x icon will be displayed.

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Declining a call

Press the red key. The call is disconnected and

the caller details are stored in Missed calls for

later retrieval.

Returning a call

Your terminal automatically stores the numbers

of the last 20 phone calls you have answered or

missed. To return a call, select Menu > Call log.

Select the appropriate folder, eg. Missed calls or

Received calls, highlight the contact and press

the green key.

Making a call while on another call

You can put your current call on hold and make

a second call at any time. Select the contact

by selecting Options > Contacts > Phonebook

or by dialling the full international number.

When you press the green key, your current call

will automatically be put on hold. By selecting

Swap you can switch between calls at any time.

You can end either call at any time by selecting

Options > End held call or End active call.

Re-dialling a number

Press the green key, select from the list of

previously dialled numbers using the navigation

keys and press the green key to start the call. Your

terminal stores 30 dialled numbers. Alternatively,

select Menu > Call log > Dialled calls, select the

person you wish to call and press the green key.

Re-dialling automatically

To switch Auto re-dial on or o, select Menu >

Settings > Call settings > Auto re-dial and make

your selection. The default setting is o.

When activated, if your call did not complete,

your terminal displays Retry? and the reason why

the connection was unsuccessful. Press Select to

automatically re-dial the number three times until

the call is answered. If you press any key or receive

a call during this time, re-dialling is interrupted. If

the re-dial is successful the terminal beeps, then

rings. Select Close if you do not want to retry.

Receiving a call

To receive a call, press the green key to accept

the call or press the red key to reject it. You will

see Call from followed by either the name of

the caller (if listed in your Phonebook or SIM

contacts), the calling number, or Withheld.



To place an inbound call into conference

without answering it rst, select Options > Add

waiting to conference.

To disconnect individual conference callers, select

Options > Disconnect caller and press Select, or

the centre selection key. A list of the participants

is displayed. Select by highlighting their name or

number and press Select, or the centre selection

key, to disconnect them from the call.

To speak privately to one participant during a

conference call, select Options > Private with a

caller and select from the list. To resume the call

with all participants, select Options > Conference.

To put individual participants of a conference

call on hold, select Options > Hold conference

party and choose from the list of current

callers displayed.

If you do not wish to accept the second call,

press the red key. The call is disconnected and

the caller details are stored in Missed calls and

Info for later retrieval. If you do nothing, the

second caller will be diverted to your voicemail.

If voicemail has not been activated, then the call

will appear as a missed call. See “Setting up call

waiting” on page 36 for more information.

Making conference calls

Your terminal can host conference calls with up

to ve participants. To initiate a conference call,

call the rst participant. When the rst participant

is connected, call the second participant by

selecting Options > Contacts > Phonebook,

select the second participant’s name and press

the green key. When the second participant is

connected, select Options > Conference. You are

now in a three-way conference call. Repeat for

more participants. To end a conference call, select

End or press the red key.

To answer a new inbound call, press the green key

or select Options > Answer. The conference call

will be placed on hold. To place all participants

into one call, select Options > Conference.

Receiving a second call while on a call

The incoming call will be diverted to your

voicemail unless you have set up Call waiting.

See “Setting up call waiting” on page 36 for

more information.

Using call waiting

When Call waiting is activated, a pop-up and an

audible alert will notify you if another caller is

calling you when you are on another call. When

you receive this alert you can press the green

key to accept the second call. The rst call is

placed on hold automatically while the second

call is taken. By selecting Options > Swap you

can switch between calls at any time.

You can end either call at anytime by selecting

Options > End held call or End active call.

If you receive a third call while you have one

active and one held call, the name or number

of the caller will be displayed. Ending either

the active or the held call will automatically

answer the new call.

If you wish to disconnect the rst call to accept

the second, select Options > End active call.

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Viewing call length

Your Terra 800 logs the duration of outgoing

and incoming calls. Press the green key and

Dialled calls appears, which lists the date,

time and duration of each call. Use the

navigation keys to access Received calls and

Missed calls. Alternatively, select Menu > Call

log and make your selection.

You may nd the Call duration log useful for

checking the Last dialled call duration, and the

total time of Dialled calls.

To reset the counter, highlight the value you

wish to reset, select Options > Clear and press

the left navigation key labelled Select.

To reset all counters, select Options > Clear timers.

Setting the minute counter

Select Menu > Settings > Call settings > Minute

counter and select your preferred setting. The

default setting is o. When enabled, your Terra 800

will beep after every minute of your call.

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You will be able to receive voicemail messages

if your service provider has enabled voicemail.

Your Terminal automatically checks for

voicemails shortly after it has been switched

on and connected to the network. It will also

send you voicemails that arrive while you are

connected to the network.

If you have a new voicemail, the voicemail

icon it will appear in the status bar at the top

of the main screen and in Info. To listen to the

message, hold down the message key on the

keypad for a few seconds and your terminal

will automatically connect you to your Inmarsat

voicemail. Alternatively, you can dial the short

code 570 followed by the green key or the full

international number 00 870 772 001 899 or + 870

772 001 899 and the green key. Follow the spoken

instructions. The default language for voicemail

is English, but your service provider may have

enabled your voicemail in your chosen language.

If you wish to change the voicemail language,

follow the spoken instructions or contact your

service provider.

Making an emergency call

The Terra 800, operate using radio signals,

wireless networks, landline networks, and

user-programmed functions. Because of

this, connections in all conditions cannot be

guaranteed. You should never rely solely on any

wireless device for essential communications

like medical emergencies. Emergency calling

requirements for satellite phones vary from

country to country. Always check your

emergency contact numbers and ensure they

are stored on your Terminal before travelling.

Please contact your service provider for specic

country information.

To make an emergency call in the US, dial 911 or

112. Your call will be put through to a call centre

which will connect you to the appropriate

emergency service. Alternatively, select Menu >

Contacts > Emergency numbers. An emergency

call is free of charge. Prepay users do not need

a positive balance to make an emergency call.

Dialling 911 or 112 overides all security locks

and bars on your Terminal.

For details on emergency calling in the rest of

the world, please contact your service provider.



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Advanced call features are controlled by the

Inmarsat network. To check or change these

features, the Terminal must be connected to the

satellite with a signal strength of at least two bars.

Sending your caller ID

Select Menu > Settings > Call settings > Send

my caller ID, then select On, O or Set by

network and press OK. Set by network leaves

it to the network to select whether Caller ID is

displayed. The default setting is Set by Network.

When Send my caller ID is on, your caller ID will

be displayed on the recipient’s phone. If this

feature is switched o, your caller ID will be

hidden and Withheld displayed in its place.

Setting up call waiting

Select Menu > Settings > Call settings > Call

waiting, and select Activate. There may be a

short delay before the network responds. Call

waiting activated will appear when the setting

has been enabled. The Call waiting default

setting is o. From the Call waiting menu you

can also select to Check status or Deactivate. To

use call waiting, see “Using call waiting” on page

34 for more information.

Alternatively, select Contacts > Phonebook. Use

the navigation keys to highlight the contact

name, press the centre selection key to open or

select Options > Open. Highlight the number to

which you would like to assign the speed dial,

eg. Mobile. Select Options and select Assign

speed dial. Highlight a speed dial slot marked

Unassigned, press the centre selection key to

assign the phone number to that speed dial slot.

To remove speed dial, follow the instructions

above and select Remove speed dial.

To speed dial, hold down the appropriate

number of the keypad for a few seconds and the

Terminal will automatically dial the number.

Setting any key answer

Select Menu > Settings > Call settings > Any key

answer and select On. The default setting is o.

When activated, press any key to answer a call.

Deleting all call logs

Select Menu > Call Log. Select Options > Clear

all. Press Yes to conrm.

Setting up call summary

Select Menu > Settings > Call settings > Call

summary and then use the navigation and

centre selection keys to make your selection.

The default setting is on.

When Call summary is activated, the date, time

and duration of the call is displayed.

Setting up and using speed dial

First, select Menu > Settings > Call settings >

Speed dialling and then use the navigation

and centre selection keys to make your

selection. The default setting is on. Eight

speed dial slots are available, from 2-9. Speed

dial 1 is reserved for voicemail.

From the main screen, press and hold down

for a few seconds the number key that you

would like to associate with a contact. If the

number is not yet assigned, a pop-up will

ask if you wish to assign a contact to the key.

Select Yes and a list of Phonebook contacts

is displayed. Use the navigation keys to

highlight the contact and then the contact’s

details. Press OK to save your selection.

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Diverting calls

Select Menu > Settings > Call settings >

Call divert. Call divert allows you to forward

incoming calls to your voicemail or another

phone number:

• Only voice calls – diverts any voice call to

your voicemail or another number

• Only data calls – diverts data calls to

another phone number

• Only fax calls – diverts fax calls to

another phone number

• If busy – when you are engaged on

another call, this option diverts calls either

to your voicemail or to another number

• If no reply – this option allows you to select

how long your phone should ring (up to 30

seconds) before the call is diverted to your

voicemail or another number

• If out of reach – when you are out of

reach of a satellite signal this option

diverts calls either to your voicemail or

to another number

• If not available – diverts all ‘If busy’, ‘If no

reply’ and ‘If out of reach’ calls. If you assign

a divert number for any of these calls, that

number will take precedence over the ‘If

unavailable’ divert number

Call barring

An Terra 800 SIM card always uses an

international number format, + or 00, and

the country code, 870. Call barring prevents

the following call types from being made or

received by your Terminal:

• Outgoing calls: bars all outgoing calls

• International calls: bars all outgoing calls

• International except to home: bars all

outgoing calls except to other Inmarsat

numbers

• Incoming calls: bars all incoming calls

• Incoming outside home: bars all incoming

calls except from other Inmarsat numbers

If you are using a SIM card with local country

numbering, the call barring is as described by

the menu.

The rst time you set up call barring, you will

need to reset the barring password. Select Menu

> Settings > Call settings > Call barring. Select

Options and navigate to Change barring pass

code. Enter the barring pass code and select OK.

The default is 0000. Enter a new four-digit pass

code and select OK. Then enter the new pass

code again to conrm it.

You will need to enter this new pass code

whenever you change your call barring settings.

To cancel a bar, highlight that type of call in the

Call barring menu, select Options and select

Cancel. To cancel all call barring, select Options

and select Cancel all barring. To check the

status of a call bar, highlight that type of call

in the Call barring menu, select Options and

select Check status.

The barring code can be entered incorrectly an

unlimited number of times. If you have forgotten

your code, please contact your service provider.

NOTE

Fixed number dialling, Call barring and Call divert

does not prevent emergency calling. Call barring

and Call divert cannot be active at the same time.



NOTE

Fixed number dialling, Call barring and Call divert

does not prevent emergency calling. Call barring

and Call divert cannot be active at the same time.

After making your selection, you will be prompted

to enter the phone number or voicemail to which

calls are to be diverted. Select Options to select a

number from your phonebook.

To cancel call divert, highlight that type of call in

the Call divert menu, select Options and select

Cancel. To cancel all call diverts, select Options

and select Cancel all forwarding. To check the

status of a call divert, highlight that type of

call in the Call divert menu, select Options and

select Check status.

Fixed number dialling (FND)

When Fixed number dialling is activated, the

user is limited to dialling or texting only numbers

stored in the FND list. The default setting is o.

Call Processing on RJ11/POTS Phone

Call processing is the ability for the terminal

to automatically prex a users dialled number

with the correct area or country code. This is

intended to allow for a simpler dialling process

for users who have not been trained to place a

call from a satellite Terminal.

Falcon will allow users to enable or disable this

feature. By default this feature will be disabled.

When this feature is disabled there will be no

alteration to dialled numbers on the

RJ11/POTS Phone.

WARNING

Phone number processing only applies to RJ11/

POTS handsets. It does not apply when dialling

directly from the Dial Keypad of the terminal.

When call processing is enabled the user will

have the following customizable parameters:

• Minimum Digits

• Country Code

• Area Code

• Leading Digit for Information numbers

• Leading Digit for Long Distance (STD)

• Dialling Emergency number

• Dialling Voicemail number

• Quick Dial

• Enable Auto Dial

For further details on these parameters, consult

the Falcon Manual.

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Activating and de-activating fixed

number dialling

Select Menu > Settings > Security, highlight

Fixed dialling from the list and press the centre

selection key. Select On to activate and press

the centre selection key or OK. You will be

prompted to enter your PIN 2 code. The default

PIN 2 is 9999. See “Setting up SIM PIN 2 code”

on page 55 for more information. Contact your

service provider if this code was not specied or

was reset at purchase.

To add a number to your list, select Menu

> Contacts > FND list and press the centre

selection key. Press Options and select either

New FND contact or Copy from phonebook.

You will then be prompted for the PIN 2 code.

FND list entries are stored on your SIM card.

Only one name and one contact number can be

stored for each entry.

Fixed number dialling can restrict your Terminal

to a certain prex, as well as individual phone

numbers. To limit outbound calls or text

messages to a specic country or range of

corporate numbers, create an FND list entry

with the international prex and local prex you

Using fixed number dialling

Select Menu > Contacts > FND list and the contact.

Select Call or Send message from Options.

To send email messages when xed number

dialling is activated, the message centre number

should be added to the FND list. See “Message

settings” on page 44 for more information on

nding your message centre number.

NOTE

Fixed number dialling, Call barring and

Call divert does not prevent emergency calling.

wish to allow, followed by the correct number

of remaining digits replaced by question marks

Press the * key twice to enter a question mark.

Example: To limit calls to UK landlines, create an

FND list entry: +44??????????. Substitute any

number in place of the ? symbols while dialling

or sending a message.

When xed number dialling is activated, your

Terminal still enables numbers stored in other

areas of Contacts to be viewed.



type e (number 3) the dictionary begins to

narrow down the words that begin with he.

Key number 5 twice to type ll, then number 6

for the letter o. This will result in the dictionary

selecting the only known word with these

sequential letters, ie. hello.

If the dictionary has a number of options for the

same keystrokes it will present a list of words. Use

the down arrow to scroll to the word you require

and press the centre selection key. As always, press

the 0 key to create a space between words.

If the word you are typing is not in the

dictionary, Word not in dictionary appears. Press

OK and select Spell word, type the word you

want to enter and press Select. The new word is

now saved in your dictionary for future use.

You can change the text entry settings whilst

composing a message. Click and hold the # key.

A pop-up menu oers options to change the

language, text editing mode or to add a new word.

NOTE

To change the language of the dictionary used

while composing a text message, select

Options > Writing language.

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Messages can be sent via the screen message

menu, or via Falcon.

Using the message menu

Select Menu > Messaging. Select any one of the

following options and press the centre selection

key or select Options > Open. The functions are:

• New message - to create a new message

• Inbox - to store received messages

• Outbox - to temporarily store messages

waiting to be sent. Messages are placed in

Outbox, for example, when your terminal

is not connected to the network. If sent,

messages will be stored in Sent. If unsent,

messages will be stored in Drafts

• Drafts - when a message is written

but not ready or able to be sent, the

message is saved here

• Sent - to store the last 20 messages sent. If

you want your sent messages to be saved,

select Menu > Messaging > Options >

Settings > Text msg settings > Saving sent

messages and select On

• Saved messages - to store received messages

Templates - If you regularly send similar

messages, you can set up a template. To do

this, compose a new message, select Menu >

Messaging > New message > Text message and

compose the parts of your message that will

not change. Select Options > Save as template.

To compose a new text message based on this

template, select Menu > Messaging > Options

> Compose from template and then select the

template you would like to use.

Edit the text, add recipient and then select

Options > Send

• SIM messages - this will store messages in

the SIM memory

Entering text

You need to enter text when composing a

message, adding a contact to your phonebook,

adding an appointment to your organiser or

searching. Your Terminal oers two types of text

entry mode: predictive and standard.

Using predictive text entry

Predictive text mode allows you to use less

keystrokes to type a word as it uses a built-in

dictionary as a time-saving feature.

For example, to type the word hello, you would

only use 5 keystrokes (one for each letter of

the word). When you type h (number 4 on the

keypad) a list appears on the screen. It is not

necessary to select the letter h as when you

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Using standard (non-predictive) text entry

Standard text entry enables you to key text in

manually, letter by letter, without the terminal

suggesting the word you are attempting to type.

To enter text, repeatedly press a number key,

2-9, until the desired character appears. For

numbers, hold the key down longer until the

number appears. To insert a space, press the 0

key. For symbols such as punctuation marks,

press the * key and then use the navigation

keys to select from the menu. Press the # key to

change text editing and capitalisation.

To delete text, place the cursor to the right of

the character you wish to delete and select

Clear. Move the cursor around the message

using the navigation keys to insert or delete text

anywhere in the message.

Selecting text entry mode

The icon at the top right of your screen displays

your choice of text entry mode and character

case. The default setting is standard text. If you

want to change the text entry mode press the #

key repeatedly until your chosen mode icon is

indicated. The modes are:

already stored in your Contacts select Options >

Add recipient and select the name from the list.

Use the left and right navigation keys to move

between Phonebook and SIM contacts.

If the recipient’s details are not stored, use the

up navigation key to move the cursor to the

To: line. Enter the recipient’s full international

number. If you make a mistake, use the left and

right navigation keys to move the cursor and

Clear to delete a number.

When you have nished adding recipients, select

Options > Send or press the centre selection key.

If you want to save your message so you can

edit or send it later, select Options > Save, or

select Options > Exit and conrm that you want

to save the text. The message will be saved

in the Drafts folder. When you are ready to

complete it, select Menu > Messaging > Drafts.

Predictive mode – all capitalised

Predictive mode – initial capital only

Predictive mode – no capitals

Standard mode – all capitalised

Standard mode – initial capital only

Standard mode – no capitals

Standard mode – numbers only

Standard mode – symbols only

Creating a text message

The character limit for a text sent from

your Terminal is approximately 1600 Latin

characters or 740 non-Latin characters, ie up

to 10 concatenations, including the recipient’s

telephone number.

Select Menu > Messaging > New message

> Text message. A blank screen will appear.

Compose your message. See “Entering text” on

page 40 for more information. When you have

nished, add the recipient(s). If their details are



the message, select Menu > Messaging > Inbox.

Alternatively, with Info open, use the centre

selection and navigation keys to highlight and

open Unread messages.

Incoming text messages accommodate the

full 10 concatenations. However, incoming

messages from emails are restricted to

approximately 160 Latin and 74 non-Latin

characters. If the sender exceeds this limit, the

message will be truncated upon receipt.

Viewing your received messages

Inbox lists the last 20 messages received, including

message status (read or unread), the sender’s

name or number, the rst words of the message

and the date received. Use the up and down

navigation keys to highlight a message and press

the centre selection key or select Options > Open.

Replying to sender

Open the message and select Options > Reply.

A new blank message will be displayed and the

To: eld will automatically be completed.

Creating a text message for sending

to an email address

Your Terra 800 can also send text messages

to email addresses. Instead of displaying your

name to the recipient the message will display

your details in the following format:

From: phone number@message.inmarsat.com eg.

From: 8707764XXXXX@message.inmarsat.com

The character limit for a text sent from your

terminal to an email address is approximately

1600 Latin characters or 740 non-Latin

characters, ie up to 10 concatenations,

including the recipient’s email address.

Select Menu > Messaging > New message > Email

message. Compose your message. Recipients

can be added from stored contacts by selecting

Options > Add recipient. Only entries containing

an email address will be displayed.

To send your message to an email address

which is not stored, use the up navigation key to

move the cursor into the To: eld and type the

address. For symbols such as the @ sign,

press the * key and then use the navigation

keys to select from the menu. After entering the

address, wait for 5 seconds and the terminal will

place a ; after the entry, allowing you to enter

another address. When you move the cursor

away from the To: eld or open Options, your

terminal will check the email addresses entered.

If addresses do not follow the format of a valid

email address, they will be deleted and an error

message displayed.

Receiving text and email messages

Messages can be received when the antenna

and your terminal is connected to the network,

even if you are on a call, or when incoming calls

are forwarded to another phone number.

If your Terra 800 is disconnected (power o )

when a message is received, the message is

stored by the network until your terminal is

powered on and registered with the network.

Delivery will be attempted for the duration that

your message remains in the network. To check

or change this setting, select Menu > Messaging

> Options > Settings > Text msg settings >

Validity period. When you receive a message

on your terminal, an unread message icon will

appear on the status bar. Info will pop-up and

display a list of unread messages. If you wish

to read the message later, press Close. To read

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Forwarding a message

Open the message and select Options >

Forward > Text message or Email message. The

message is displayed with the cursor ashing in

the empty To: eld. Enter the recipient’s number

or to add a contact from the phonebook, press

Options > Add recipient. When the To: eld is

completed, select Options > Send. A pop-up

conrms that the message has been sent. The

sent message is stored in the Sent list.

Calling a number from a received message

Open the message and press the green key

or select Options > Call. After the number has

been called, the message is considered read and

remains in the inbox.

Saving details from a received message

Open the message and select Options >

Address clipboard. The sender’s number is

displayed. Select Options > Add to contacts. You

can either Create new or Update existing. Select

which eld to save the number in the contacts

list, complete other elds as appropriate and

select Options > Save. The contact will be stored

in Phonebook. See “Creating a new contact” on

page 46 for more information.

Highlight the name of the contact you would

like to add to the group and press the left or

centre selection key. A group can have any

number of contacts.

By selecting Options when a member of the

group is highlighted, you can also:

• Open the contact’s details

• Call the contact

• Send a Text message to the contact

• Remove from group to remove the contact

from this group

• View group list to view the members of

each group

Assign group ringtone to give all members of

this group the same ringtone, so that you will

be able to recognise when a member of the

group is calling you.

To send a text message to the whole group,

select Menu > Messaging > New message > Text

message or Email message > Options > Add

recipient and then press the right navigation key

three times to move between the tabs. Select the

group from the list and compose your message.

Saving a received message

To save a received message, open the message

you wish to save and select Options > Copy to

folder > Saved messages.

Deleting messages

Select the message from the list displayed in

any of the message folders and select Options

> Delete. A pop-up will appear asking you

to confirm the action. Press Yes. To delete all

the messages in the folder, select Options >

Delete all messages.

Setting up message groups

If you regularly send the same text or email

message to the same group of people, you can

set up a group. Select Menu > Contacts > Groups,

then select Options > Create new. Enter a name

for your group and select OK, followed by Yes. You

can set up a maximum of 20 groups, and the same

contact can be a member of more than one group.

To add members to a group, select Menu >

Contacts > Groups, highlight the group to

which you would like to add members and press

the centre selection key. Now select Options >

Add member. This will retrieve your phonebook.



You can also add members to groups directly

from your phonebook. In your phonebook,

simply highlight the contact, select Options >

Add to group, then select which group to which

you would like to assign the contact. You can

also see which members belong to a group by

selecting Options > Belongs to group.

Sending a text to a group of people

If you regularly send the same text to a group

of people, you can create a group in your

phonebook. To send the text to a group you

have already set up, select Options > Add

recipient and then press the right navigation

key twice to display the list of groups.

Using message settings

Select Menu > Messaging > Options > Settings

> Text msg settings or Email settings.

Text message settings:

Use same message centre: Always set to Yes.

SMSC management: Both specify the number

to which your Terminal will despatch your

messages for delivery.

Validity period: Species the length of time your

message will remain in the network, should it be

pending for delivery to the recipient.

Saving sent messages: The default setting is on.

The setting can be changed if required.

Long message sending: The default setting is

on. This allows approximately 1600 Latin or

740 non-Latin characters to be sent ie. up to

10 concatenations.

With original text / Without original text: The

sender’s original message is included/excluded

as part of any reply that you compose. The

default setting is Without original text.

Set defaults: This resets all message settings.

Entering your service centre number

It is unlikely that you would need to enter or

change your service centre number unless

advised to do so by your service provider.

The number of your service centre is required

in order to send messages. In the unlikely event

that this detail is not on your SIM card, you can

enter the number yourself.

To enter a service centre number, select Menu

> Messaging > Options > Settings > Text msg

settings > SMSC management. If the phone

number of your service centre is displayed,

select Options > Exit. If there is no number in

the display, select Options > Edit and enter the

full international number of the service centre.

You will be prompted to activate the number.

Press Yes. Your terminal is now ready to send and

receive messages. Alternatively, select Menu >

Messaging > Options > Settings > Email settings

> Options > Edit and add the email centre

number and select Apply.

Setting a message delivery expiry period

If your message cannot be delivered, you can

change the length of time your message will

remain in the network. To check or change the

expiry period select select Menu > Messaging

> Options > Settings > Text msg settings >

Validity period.

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As well as locating your terminal’s position for

the satellite, you can also view your GPS location

and send it as a text message or email.

Viewing your GPS location information

Select Menu > GPS position > Options > View

location information to view the date and time of

when your last GPS x was taken and your latitude

and longitude at that time. Your exact location is

indicated with a white dot on the world map.

Displaying GPS in metric or imperial measures

Select Menu > GPS position. The Valid GPS x

screen appears. Select Options > Set unit and make

your selection. The default setting is metric units.

Sending your GPS location

Select Menu > GPS position and select Options

> Send GPS location. The elapsed time since the

last GPS x was obtained is displayed and you

are presented with two options. Select Send to

use the stored value or New to acquire a new

GPS x. Press the red key to cancel. Make your

decision on the basis of any signicant distance

travelled since the stored GPS x was obtained.

Note that requesting a new x will temporarily

delay the sending of your location.

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If you have a prepay subscription, your service

provider will have informed you of the services

available to you. Your terminal also enables you

to make a balance enquiry and redeem prepay

vouchers for Inmarsat’s prepay service, free

of charge. Select Menu > Settings > Prepay,

then select either Balance enquiry or Redeem

voucher and follow the on-screen instructions.

Making a balance enquiry

From the main screen enter your balance

enquiry code, *106# and press the green key.

Your current balance and expiry date will be

shown on the screen.

Redeeming a prepay voucher

From the main screen enter the top-up code,

*101*VoucherNumber#, eg.

*101*1234567890123456# and press the green

key. Your new balance and expiry date will be

shown on the screen.

Due to licensing issues, some prepay services,

including making mobile-originated (MO) calls/

texts, are not currently available from US territories

or possessions. This situation may change. Contact

your service provider for more information.

When the GPS x to be used has been acquired,

select Text message or Email message. Only

editing of the recipient eld is permitted. Enter the

destination number or email address directly into

the To: eld, or choose Options > Add recipient

to select an existing entry from Contacts. You are

presented with the list of Phonebook contacts.

Use the left and right navigation keys to select SIM

contacts or Groups.

Obtaining a GPS fix manually

On rare occasions, your Terminal may continue to

show the GPS x required icon, which means that

a new GPS x is needed in order for your Terminal

to connect to the network. If this occurs, select

Menu > GPS position. The new GPS x is displayed.

When this screen is open, your Terminal will

attempt to refresh the GPS x every 30 seconds.

National GPS policies

Some national GPS policies do not allow users

to access their GPS information in particular

locations. Your Terminal continues to access

the GPS satellites as usual, so its performance

is unaected. However, your Terminal will not

display its GPS location. For more information,

please contact your service provider.



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Contacts can be stored in either your terminal’s

memory via Phonebook or on your SIM card via

SIM contacts. Up to 300 contacts can be stored in

the phonebook and up to 250 on your Terra 800

SIM card. To view the contacts in your Terminal’s

memory, select Contacts from the main screen.

Creating a new contact

There are several ways to create a contact.

From the main screen type in the number to

save, including the full international code.

Select Options > Add to contacts > Create new

contact. Dene the number you are saving, eg.

Telephone, Oce phone, Mobile phone, Fax etc,

then select Options > Save. The saved contact

details are displayed.

Alternatively, open the contacts directory either

by selecting Menu > Contacts or by selecting

Contacts. Highlight the location where you wish

to save the contact and press Select. The default

setting is Phonebook. You are presented with a

list of stored contacts, select Options > New

contact. Enter the rst name, last name and the

telephone number. If you wish to save a contact

navigation keys to highlight the contact, then

select Options and select Edit. Move between

the details using the navigation keys. Edit the

text or numbers. See “Entering text” on page 40

for more information. To save the changes to

the contact, press the centre selection key and

then select Yes. Or select Options > Save > Yes.

To discard changes, press the centre selection

key and when prompted to save changes, select

No. Alternatively, select Options > Save > No. See

“Entering text” on page 40 for more information.

Calling a contact

Highlight the contact’s name and press the green

key. If there is more than one number stored for

that contact (eg. oce and mobile) select one of

them using the centre selection key.

Texting or emailing a contact

Highlight the contact’s name, select Options

> Send message. Select Text message or Email

as appropriate. Write your message and and

select Options > Send. If you are sending a text

message and there is more than one number

stored for that contact select one using the

centre selection key.

detail other than phone number, select Options

> Add detail and select from the list presented.

After entering all relevant details, select Options

> Save or press the centre selection key.

Finding a contact

You can nd a contact in your phonebook either

by using the navigation keys to scroll through

the list of all contacts or by entering the rst

characters of a contact’s name in the search eld

at the top of the list of contacts. See “Entering

text” on page 40 for more information.

Opening a contact

Highlight the contact’s name in the phonebook

and press the centre selection key or select

Options > Open. Use the up and down

navigation keys to select a number.

Ordering contacts by rst or last name

Select Phonebook > Options > Settings > Display

name order and then select either First last (to list

them alphabetically by rst name) or Last rst (to

list them alphabetically by last name).

Editing a contact

To change or add details for a contact already

in your phonebook, use the up and down

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To delete all contacts from your SIM card,

select Menu > Contacts > SIM contacts >

Options > Delete all.

To nd out how many contacts are stored on

your SIM card and how many more you can

add, select Menu > Contacts > SIM Contacts >

Options > SIM details.

Deleting a contact

Select Menu > Contacts or press Contacts. Select

from the list. Use the navigation keys to highlight

the stored contact that you would like to delete.

Select Option > Delete. You will be prompted to

conrm the deletion by pressing Yes.

Deleting all contacts

Open your phonebook, select Options, select

Delete all and then select Yes.

Duplicating a contact

Duplicating a contact can be a quick way to add a

new contact with similar details to an existing one.

Highlight the contact you wish to duplicate,

select Options > Duplicate and then amend the

new contact’s details. When you have nished,

save the new contact by pressing the centre

selection key followed by Yes.

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Contacts can be stored on your SIM card as well

as in Phonebook. Storing contacts on your SIM

card allows you to move contacts from one

terminal to another. Storing contacts on both

the SIM card and the phonebook allows you to

back-up your contacts.

To view the contacts on your SIM card, select

Menu > Contacts > SIM contacts. You can

navigate, edit, delete, make calls or send texts in

exactly the same way as Phonebook.

To copy a contact from your SIM card to your

phonebook highlight the contact in SIM contacts,

select Options and select Copy to phonebook.

To copy all SIM card contacts to Phonebook, this

option arises when the SIM card is inserted. The

rst time Contacts is accessed after inserting the

SIM card, you will prompted to Copy SIM contacts

to Phonebook and to conrm the action. Please

note that this process may take a little time.

To copy a contact from your terminal’s memory to

your SIM card, select Phonebook and highlight the

contact. Select Options > Copy to SIM.

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To send a business card, highlight the

appropriate contact in your phonebook or

SIM contacts folder and select Options > Send

business card. Select either Text message or Email

message. A text or email message is displayed

including all details stored for this contact in the

body of the message. Enter the full international

phone number of the recipient in the To: eld or

select Options > Add recipient to specify a stored

contact. Select Options > Send.

When you receive a business card, it will appear

as a normal message in your Inbox, but the title

of the message will be Business card. Highlight

the message and press the centre selection key

or select Options > Open. The contact details are

presented like any other entry in the phonebook.

To save Business card details, select Options >

Create new or Update existing.

Business card details are saved to your

phonebook. Once the details have been saved, the

original message is deleted from your Inbox.

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On the Terra 800 main screen, open Info by

pressing the centre selection key and selecting

My phone number.

Your phone number is usually programmed

onto your SIM card by your service provider.

If not, the entry will be blank. You can enter

the number yourself by selecting Menu >

Contacts > My phone number. If a SIM card

is subsequently inserted with a stored phone

number, your entry will be overwritten.

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Open Info by pressing the centre selection key

and selecting Service provider or for full details

select Menu > Contacts > Service provider.

These details are programmed onto your SIM

card and are not editable.

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The terminal’s calculator allows you to carry out

simple mathematics using the Terminal’s keypad

and the on-screen icons.

Select Menu > Extras > Calculator.

Enter numbers using the keypad. Use the

navigation keys to highlight operations such

as + or -, and select them with the centre

selection key. For a decimal point, either

select the . icon, or press * on the keypad.

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The organiser is a calendar allowing you to

record and view appointments and to set

reminder alarms.

Browsing your organiser

Select Menu > Extras > Organiser to open your

organiser. The current month, with today’s date

highlighted, is displayed. An appointment is

indicated by a small green square in the corner

of the calendar entry. The indicator is red when

the appointment is for today. To view any

particular day in detail, highlight the day and

then select Options > Open or press the centre

selection key.

Use the navigation keys to move between days

and months. To view a week at a time instead

of a month select Options > Week view. If you

would like to view a date that is not displayed in

the month or week views, select Options > Go

to date, enter the date and select OK.

Creating an entry in your organiser

Select Menu > Extras > Organiser. Highlight

the relevant day using the navigation keys or

Options > Go to date and select Options >

Create entry. Enter the appropriate details and

select Options > Save.When the alarm is set

to on, at the specied time, the appointment

subject name will display and an alert will

sound. The day’s appointments are listed in Info.

Personalising your organiser

Select Menu > Extras > Organiser > Options >

Organiser settings.

From this menu you can change:

• Calendar view – view by month, week or day

• Alarm tone – if this is set to o, the

appointment’s name will be displayed at

the specied time, but the alarm will not

sound

• Week start day – start day for week and

month views

• Week view title option – week view

displayed by day or week number

• Auto erase option – automatically

deletes past appointments or after a

specified duration

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Your current sound prole is always displayed in

the status bar of the main screen, and can also

be accessed via Info.

To change your terminal’s sound prole, select

Menu > Proles, and highlight the one you want

and press the centre selection key. There are

four sound proles:

• General – for everyday use

• Silent – no vibration or sound

• Loud – for noisy environments

You can customise any of these proles by

highlighting it, selecting Options and selecting

Personalise. This allows you to change the

following aspects of the sound prole:

• Alert volume – sound level

• Keypad volume – sound level when a

key is pressed

• Alert ring mode – constant, ring once,

beep, silent or increasing volume

• Ringtone – the sound your Terminal makes

when it receives a call

• Key sound – the sound your Terminal

makes when a key is pressed

may be set to 0. This is the default for silent.

To change the ringtone volume, select Back to

return to Proles. Highlight Alert volume and

press Select.

Allocating a unique ringtone to callers

You can allocate a specific ringtone to a

contact. Regardless of the active profile,

the allocated ringtone will be used for the

specified caller, but the alert volume of the

active profile will be respected.

Highlight the desired contact entry in your

Phonebook or SIM contacts and press the

centre selection key or select Options > Open.

Highlight the relevant contact detail and select

Options > Assign ringtone. From the list of

available ringtones, highlight your preference

and press Select. The name of the ringtone will

be displayed under the contact detail specied.

To remove an associated ringtone, open the

contact entry, highlight the ringtone and select

Options > Remove ringtone.

• Message alert – the sound your Terminal

makes when it receives a text message

Highlight the setting you would like to

change, press the left or centre selection key,

use the navigation keys to alter the setting

and press Select.

To restore the default settings for a sound

prole, highlight the prole, select Options >

Reset to default.

Selecting a ringtone

Each prole can play one of 8 ringtones to notify

you of an incoming call.

Select Menu > Proles and highlight the

appropriate prole. Select Options > Personalise

> Ringtone from the list and press Select or

the centre selection key. The current ringtone

for the prole is played and highlighted in the

list. Use the navigation keys to highlight and

hear the other ringtone les available. Press

Select or the centre selection key to specify the

highlighted ringtone.

If no sound is heard when you highlight a

ringtone, the Alert volume for your prole

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Setting writing language

Select Menu > Settings > Language > Writing

language. Select the desired language from

the list and press OK.

Setting predictive text

The predictive text setting is used to set the text

editing mode for composing messages. Select

Menu > Settings > Language > Predictive text.

Select Available or Hidden. The default setting

is available. See “Using predictive text entry” on

page 40 for more details.

Setting Terminal and writing language

The display and writing language of the

terminal can be changed by selecting Menu

> Settings > Language. Highlight any of the

following options and press Select:

• Terminal language — to set the display

language of the Terminal

• Writing language — to set the texting

language of the Terminal

• Predictive text — to set the text editing

mode for composing messages

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The rst time the terminal is powered ON, you

will be prompted to select the display language.

You can change this at any time. Select Menu

> Settings > Language > Phone language,

highlight the desired language and press the

left or centre selection keys.

If you do not understand your terminal’s current

language setting, follow these directions to

navigate to the terminal language menu.

• Press the red key to return to the main

screen

• Press the left selection key to go to the

menu screen

• Press the down navigation key twice to

highlight the Settings icon

• Press the centre selection key to open

Settings

• Press the down navigation key twice to

highlight the Language icon and press the

centre selection key

• Press the centre selection key and use the

navigation keys to highlight the correct

language and press the centre selection

key again to change the Terminal’s

language

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Your terminal automatically receives UTC time

from GPS satellites. The rst time you use your

terminal, you will be prompted to select a

language from the list, followed by the option

to select your local time. When completed, local

time will be displayed on the status bar.

You will need to reset the time when you travel

to dierent time zones. The Date and time menu

lets you change the date and time format.

Setting the time

Select Menu > Extras > Date and time > Time

settings. Enter your locations time.

Setting the date

Select Menu > Extras > Date and time > Date

settings. Enter your todays date.

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Lighting the keypad and screen

The backlights for the screen and keypad can be

controlled by going to select Menu > Settings >

Display. Select any one of the following options

and press Select to save your changes.

• Brightness – to set the brightness of the

screen

• Screen light – to set the duration for

screen backlights

• Keypad light – to set the duration for

keypad backlight

• Screen standby – to set the duration for the

screen backlights after the last keystroke

Lighting the function keypad

When out of a call press UP and Down buttons

simultaneously for one second to enter the

LED brightness change mode. All LED’s will

change to WHITE and a single beep will sound

when entering brightness change mode. Press

UP and DOWN arrows to vary intensity. Mode

will automatically exit 5 seconds after the last

button press. A short double beep will sound

when exiting change mode.

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You may wish to change the local time zone on

your terminal if you move to a new location or if

your terminal is not displaying the correct time

zone. You may also wish to know the time in

another location, eg. your head oce.

Setting the local time zone

Select Menu > Extras > World time. The world time

map appears. Select Options > Select > Local time

zone. Use the navigation keys to highlight the

required time zone and press Select.

Setting the remote time zone

Select Menu > Extras > World time. Select

Options > Select remote time zone. Use the

navigation keys to highlight the required time

zone and press Select.

Setting daylight saving time (DST)

Select Menu > Extras > World time. Select

Options and select from a list to enable/

disable local/remote DST. DST is displayed

as 0 or +1 on the world map.

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Select Menu > Settings > Reset settings. You

will be prompted for the Admin code in order to

make this change. See “Setting up admin code”

on page 55 for more information. Returning

to default settings will not aect your admin

or user codes, PINs, organiser entries, contacts,

messages or call logs. To return these to default

setting or to delete these entries see:

• “Setting up SIM PIN code” on page 55

• “Setting up SIM PIN 2 code” on page 55

• “Deleting a contact” on page 47

• “Deleting SIM contacts” on page 47

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The keypad lock disables the keypad and

prevents accidental dialling. When activated,

the Terminal will respond to the green and red

keys to answer or reject call.

Select Menu > Settings > Security, select

Automatic keypad lock, and then select the

duration before the keypad is locked. Deactivate

the automatic keypad lock using the same menu.

To lock the keypad, ensure the main screen is

displayed, press the centre selection key followed

by the * key within 3 seconds. The keypad locked

icon is displayed on the status bar.

To unlock the keypad, press the centre

selection key followed by the * key on

the keypad within 3 seconds.

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Phone lock protects your terminal against

unauthorised use.

Select Menu > Settings > Security and select

Phone lock. Specify the idle period, from 30

seconds to 30 minutes, after which time the

Terra 800 will automatically lock. You will be

prompted to Enter phone lock code. To unlock

the Terminal, enter the code when prompted.

The default admin code is 123456. See “Setting

up the admin code” on page 55. The new setting

will be accepted when the code is accepted.

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Security can be controlled by the terminal,

the SIM card or the Inmarsat network. This

enables you to match security requirements

to your needs. The keypad lock prevents

accidental dialling; the phone lock prevents an

unauthorised user from using your Terminal

even if they replace the SIM card. The SIM PIN

prevents an unauthorised user from using your

SIM even if they place it in another terminal.

The admin code restricts access to particular

features on the Terra 800. For example, an

individual might only wish to activate the

keypad lock. A corporate organisation might

choose to restrict functions available to their

employees by activating the admin code and

issuing a user code.

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When enabled, the advanced call feature, Call

barring, is protected by a code. The default

setting is off. See “Call barring” on page 37 for

more information.

SECURITY FEATURES

CONTROLLED BY

ACTION DEFAULT

SETTINGS

DEFAULT

CODE

LENGTH

THE TERMINAL

KEYPAD LOCK Only the green and red keys are active Centre

selection

key and *

ADMIN CODE Creates phone lock

Restricts access to Bluetooth

Restricts access to reset settings

Creates user code

O

123456 6 digits

4-6 digits

THE SIM CARD

PIN Restricts access to SIM card O 8888 4-6 digits

PIN 2 Restricts access to xed number dialling O 9999 4-6 digits

THE NETWORK

BARRING PASSWORD Pestricts access to call barring OFF 0000 4 digits

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To change the PIN code stored on your SIM card,

select Menu > Settings > Security > Set PIN.

Enter the existing PIN code, then the new PIN.

Repeat the new PIN to conrm it.

If the PIN code is entered incorrectly three times,

your SIM card can only be unlocked using the PUK

code. Contact your service provider if you do not

have a record of your PUK code. If the PUK code

is entered 10 times incorrectly the SIM will lock

and you should contact your service provider. The

default setting for PIN is o.

Setting up SIM PIN 2 code

The default 4-8 digit code for PIN 2 is 9999.

The default setting is o.

If the PIN 2 code is entered incorrectly three

times, your SIM card can only be unlocked using

the PUK 2 code. Contact your service provider

if you do not have a record of your PUK 2. If

the PUK 2 code is entered 10 times incorrectly

the SIM will lock and you should contact your

service provider. To change the PIN 2 code,

select Menu > Settings > Security > Set PIN 2.

Enter the existing PIN 2 code, then the new PIN

2 code. Repeat the new PIN 2 code to conrm it.

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Access to your terminal can be restricted by the

keypad lock to prevent accidental dialling (see

“Setting up keypad lock” on page 53 for more

information) or by activation of the admin code.

The admin code can be activated to create a

Phone lock, restrict access to Bluetooth lock,

Reset settings and to create a User code so that

a third party can use the terminal but not have

access to the restricted features. See “Reset all

settings” on page 53 for more information.

Setting up the admin code

Select Menu > Settings > Security and select

Admin code. You will be prompted for the current

code. The default setting is 123456. When this

is accepted, you will be prompted to enter your

new code and then conrm it. The code must be

6 digits long. If you lose your admin code, contact

your service provider. The default setting is o.

The admin code can be entered incorrectly an

unlimited number of times. If you have forgotten

your code, contact your service provider.

Setting up the user code

Select Menu > Settings > Security and select

User code. You will be prompted to enter the

6-digit Admin code. Once this is accepted, you

will be prompted to create a new user code

and to conrm it. The code can be 4-6 digits in

length. The default setting is o. The user code

can be entered incorrectly an unlimited number

of times. If you have forgotten your code,

contact your terminal’s administrator.

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Access to your SIM card can be restricted by

activating its PIN code. The advanced call

feature, Fixed number dialling, can be protected

by your SIM PIN 2 code. See “Fixed number

dialling” on page 39 for more information.

Setting up SIM PIN code

Select Menu > Settings > Security > PIN request

and select On. You will be asked to enter your

SIM’s PIN code. If you make an error entering the

number, press Cancel to clear the digits and re-

enter. Press the centre selection key or OK. The

default 4-8 digit code for SIM PIN is 8888. The

default setting is o.

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TYPE OF TONE SOUND DESCRIPTION

Dial tone Continuous tone Terminal ready for use

Progress tone Continuous short beep, with

3 second interval

Number has been dialled but

call has yet to connect.

Unavailable tone Beeping tone (engaged) TR800 is not registered, or no

signal. Calls cannot be made

SIM PIN required Alternating low and lower

tones (1 sec intervals)

A SIM PIN is required to be

entered

SIM PUK required Alternating low and lower

tones (2 sec intervals)

A PUK code is required to be

entered

Terminal o-hook Fast ascending tone,

repeating.

Terminal has been left

ohook for > 15 seconds and

is not in a call.

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Signal strength

Network

Status bar

Screen

Local time

Navigation keys

Centre selection key

Right selection key

Green key

Left selection key

Red key

Product name

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Keypad locked

Alarm set

Call divert on

Unread message

USB connection

New voicemail

Missed call

Bluetooth on

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Location Button

mode

Action LED/Sound

Mute press

on/o

In a call:

Mute the microphone (uplink) on the privacy handset.

LED turns RED - Muted

LED turns OFF - Not muted

LED ashing Yellow - RJ11/POTS in use

OR Up/Down

In a call:

Increase/decrease volume on speakerphone or privacy handset.

Audio will sound louder/quieter with each press.

Out of call:

Increase/decrease volume of incoming ring tone on the

speakerphone.

A beep will sound indicating the increased/decreased ring tone volume



Brightness

dual button

simultaneous

press

(1 second)

Out of call:

Enter LED brightness change mode. Press UP and DOWN

arrows to vary intensity. Mode will automatically exit after 5

seconds after the last button press.

All LED’s will change to WHITE and a single beep will sound when

entering brightness change mode.

A short double beep will sound when exiting change mode.

Speakerphone

press ON/OFF

In a call:

Terminate call if speakerphone mode is active

Activate speakerphone mode if Privacy Handset mode is active.

LED turns GREEN - Speakerphone mode active

LED turns OFF - Speakerphone mode not active

Out of call:

Answer inbound call in speakerphone mode

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The status LED indicates the terminal registration state or any error conditions:

RED YELLOW GREEN

ILLUMINATED • No signal

• Not registered

• No simcard

DTR present on data

port

Unit registered and

can place a call.

FLASHING Firmware upgrade

mode active

Data call in progress Call in progress

USB Bridge Mode

ALTERNATING Red/Yellow - Short circuit on SAT antenna input

Red/Green - Short circuit on GPS antenna input

Red/Yellow/Green - System error

Yellow/Green - Short on Ring Alert/audio system mute output*

* NOTE: The Red or Black wire of the “ring alert/audio system mute” wrongly connected

to positive supply voltage input could cause over-current condition. The output will be

automatically disabled when this condition is detected, and an error written to the log.

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Firmware upgrade mode

• In rmware upgrade mode STATUS LED will turn solid YELLOW. All

other LEDs will be o. Entering this mode will be accompanied by a

long beep followed by three short beeps.

Transceiver (USB Bridge) mode

• In this mode all LED’s will ash GREEN.

STATUS LED

1. Status LED

FEATURE BUTTONS

2. UP volume

/brightness button

3. DOWN volume

/brightness button

4. Mute button

5. Speakerphone button



Mitigation of RF interference

Service degradation due to RF interference can

be signicantly improved by:

• Increasing the distance and moving the

antenna o axis from the source of the

interference, and

• Using an external band pass lter and an

external antenna.

WARNING

Failure to use BEAM approved antenna cables will

result in degraded performance and may damage

the Terra 800. This will void the product warranty.

Cabling

Using an externally mounted antenna provides

an ideal solution for many applications. It is very

important that both the antenna cabling and

antenna are BEAM approved products. Always

ensure all RF connectors are screwed together rmly

and ensure there are no sharp bends in the cabling

between the Terra 800 and the antenna.

RF interference

All wireless devices, including satellite

telephones, are susceptible to RF (radio

frequency) interference from other electronic

devices. This problem is more evident when

numerous antennas and broadcasting devices

are located within close proximity to each other.

Symptoms of RF interference

Symptoms of RF interference often resemble

those that arise when an antenna is being

operated with an obstructed view of the sky.

Some of these symptoms include; erratic or no

signal strength indication dropped calls or warbled

or otherwise distorted voice. These symptoms may

be intermittent or persistent, depending largely

on the interference source, its distance, strength

and frequency relative to the antenna.

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There are conditions that can compromise the

quality of the service you may receive. These include:

• Obstructions

• Cabling

• RF Interference

Obstructions

Nearby tall buildings or similar structures,

heavily leafed trees and mountains can all

degrade performance as they block the signal

between the antenna and the satellites.

Inmarsat performance is immune from natural

environments such as clouds, fog, rain, snow,

wind and smoke.

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Average power

consumption current

@ 15VDC

Average Watts

Standby 0.17 A 2.6 W

Transmit (RJ11/POTS) 0.31 A 4.7 W

Transmit

(Speakerphone)

0.27 A 4.0 W

Sleep mode 5mA 75mW

Peak current 0.70 A 10.5 W

Physical specications

Dimensions 241 x 185 x 93

(mm)

9.49 x 7.28 x 3.66

(inches)

Weight TR800 only 1.27kg 2.80lb

Environment specications

Operating range -20°C to +55°C -4°F to +131°F

Storage -30°C to +80°C -22°F to +176°F

Humidity <=75% RH

Transceiver

Inmarsat-4 Satellite

GMR-2+ Frequency Bands

Tx operating

frequency

1626.5 - 1660.5 MHz

Rx operating

frequency

1518 - 1565 MHz (Inmarsat)

1565.19 - 1585.65 MHz (GPS)

RF output impedance: 50 Ohms

Carrier frequencies Channel 0 = 1626.525 MHz

Channel 169 = 1660.475 MHz

TX modulation GMSK

RX modulation OQPSK

Connectors / interfaces

POTS/RJ11 RJ11/2-wire, 5REN @ 600m,

Adjustable dial, ring, busy tone

congured frequency & adaptive

impedance.

Antenna TNC-Female

GPS antenna SMA-Female

10-32V DC 4-way microFit

(AC/DC adaptor, or DC lead)

Privacy handset port RJ9 connector

Conguration/data USB Mini B

Speakerphone In-built speaker/microphone

IO connector Open collector outputs can be

interfaced to 12 or 24VDC with up to

100mA max current sink capability.

Auxiliary connector R232 Tx/Rx

EIA-485 Inverting/Non-inverting

Auxiliary Power Out

Certications

Inmarsat Type Approval , FCC, CE Compliance, Electrical

Safety, RoHS, Industry Canada, C-Tick

IP54 Rating

5 = Protected against dust limited ingress (no harmful deposits).

4 = Protection against water sprayed from all directions - limited

ingress permitted.

Kit contents

Terra 800 unit

ISD700 Fixed/Directional antenna (passive)

1 x spring cup (attached to terminal) 1 x springless cup

Privacy handset

110 - 240V AC plug pack, 15V DC out

10 - 32V DC power cable

USB cable

2m IO wiring loop

Wall mounting plate

User manual & Quick Start Guide

Antenna installation guide

ACCESSORIES

ISD936 IsatDock/Terra 10m SMA/TNC cable kit (passive)

ISD937 IsatDock/Terra 20m SMA/TNC cable kit (passive)

ISD939 IsatDock/Terra 30m SMA/TNC cable kit (passive)

ISD940 IsatDock/Terra 40m SMA/TNC cable kit (passive)

ISD941 IsatDock/Terra 50m SMA/TNC cable kit (passive)

RST055 UPS battery pack

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241mm

185mm

93mm

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168.5mm

138.0mm

51mm

46.5mm

74.5mm

3.0mm

8.5mm

5.5mm

Ø12.5mm

Ø5.5mm

22.5mm 53.0mm 80.5mm

216.0mm

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1 My terminal cannot make or receive calls.

Ensure the SIM card is inserted in the

Terra 800 and is fully provisioned by your

service provider

Check you have a valid GPS x (See “Using

your GPS location information” on

page 45 for more information)

If the terminal has sucient signal strength

and cannot make or receive calls, check

if Call barring (page 37), Diverting calls

(page 37) or Fixed number dialling (page

39) have been activated

If you have a prepay subscription, check your

prepay balance to ensure you have sucient

credit to make a call. See “Making a balance

enquiry”on page 45 for more information

Contact your service provider if you are

unable to resolve the problem

2 My terminal cannot receive a text message.

The Terra 800 can store a maximum of 20

messages in its memory. If the memory is

full, delete a few texts to free up memory

for new messages. See “Deleting messages”

on page 43 for more information

If you still cannot receive a text, your service

centre number may not be correct. See

“Entering your service centre number” on

page 44 for more information or contact

your service provider

6 My terminal does not seem to be receiving

voicemails.

Ensure your service provider has enabled

voicemail

If you have not used your terminal and

connected to the network for some time,

it may be that your voicemails have been

automatically deleted from the network.

Ensure that you connect to the network at

regular intervals

7 My Terra 800 and/or SIM has been lost or

stolen.

Contact your service provider as soon as

possible so your terminal and/or SIM can

be barred

8 How do I contact my service provider?

Your service provider number is stored on

your SIM card. To view your service provider

open Info by pressing the centre selection key

and selecting Service provider

9 How do I know if my Terra 800 is

registered on the Inmarsat network?

The STATUS LED of the terminal will

change to GREEN when the Terra 800 is

registered and able to make calls on the

network.

10 The terminal turn’s OFF every 20

minutes?

Ensure the ON/SLEEP wire is connected to

power. If this is not connected, or connected

to ground the Terra 800 will go into sleep

mode after 20 minutes by default.

3 My Terra 800 continues to display

“Searching satellite…”

Ensure your Terra 800’s antenna is installed

where there are no obstructions and has a

clear line of sight to the satellite with no

obstacles which could block the signal. See

“Connecting to the satellite” on page 32

for more information

Contact your service provider if you are

unable to resolve the problem

4 My Terra 800 displays a language I do

not understand.

Press the red key to return to the main screen

Press the left selection key to go to the menu screen

Press the down navigation key twice to

highlight the Settings icon

Press the centre selection key to open Settings

Press the down navigation key twice to

highlight the Language icon

and press the centre selection key

Press the centre selection key and use the

navigation keys to highlight the correct

language and press the centre selection key

again to change the Terra 800 language

5 My Terra 800 does not display a GPS

position.

Some national policies do not allow users to

access their GPS information in particular

locations. Your Terra 800 continues to access

the GPS satellites as usual, but your terminal

will not display its GPS location

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11 No power on Terra 800.

Check power is connected to the

interface unit.

Ensure the Connector cable to the Terra 800

is rmly tted.

Check all the connection cables to and

from the Terra 800.

Check for short-circuit on antenna cables.

12 The signal bars are low or uctuating

and call quality is poor.

Ensure all antenna connectors are tight.

The antenna is operating in a location

that it can see the satellite and there are

no obstructions.

BEAM certied antenna cabling is being

used and there are no sharp bends or

cuts in the cable.

If using a xed passive antenna, ensure

it is orientated correctly and pointing at

the satellite.

13 I am looking for the latest manuals

and support information on the

Terra 800?

Visit: http://www.beamcommunications.

com/support/inmarsat

14 B party has “no audio”

Privacy Handset must be docked in its

cup when not in use.

Check that MUTE is not ON (indicated by

turning RED)

Check the signal strength on the

terminal.

15 Dropped calls

Due to a satellite network when you are

in motion the satellite signal may become

obstructed (such as buildings, bridges,

tunnels, larger vehicles).

Check the antenna connection.

Ensure the antenna cable has not been

damaged.

Ensure that only approved antenna cable

has been used.

Refer to Antenna Install Guide on BEAM

website support.

16 The Terra 800 appears to be cycling

ON/OFF and the handset is not

registering.

Ensure the power supply can provide at

least 3.5A at 12volts.

If power is being supplied from a battery,

ensure the connections are tight and the

contacts are clean.

Check for short-circuit on antenna cables.



7. BEAM Communications will not accept

responsibility for any invoiced goods or services

that are not covered by a BEAM Communications

written purchase order. Under no circumstances

does BEAM Communications agree to pay for

labour or other related expenses associated with

the troubleshooting and/or repair of our product

without prior specic written authorization.

8. Information in our descriptive literature is based

on product specications that are current at the

time of publication. Product specications, designs

and descriptive literature are subject to change

as improvements are introduced. Although we

announce changes as they occur, we cannot

guarantee notication to every Customer. BEAM

Communications warrants delivered product to

conform to the most current specications, designs

and descriptive literature.

9. This warranty policy may be expanded or limited,

for particular categories of products or Customers,

by information sheets published as deemed

appropriate by BEAM Communications. The

warranty for third party Products is that of the

third party and not BEAM warranty.

2. BEAM Communications does not warrant any

installation, maintenance or service of the Products

not performed by BEAM, nor does it warrant the use

of Products with unapproved ancillary products.

3. BEAM Communications will correct any defects

in material or workmanship of products

manufactured by BEAM which appear within (12)

months and (24) months replacement warranty for

Docking Stations ONLY, from the date of shipment

by BEAM Communications to the Customer.

BEAM Communications will repair or replace, at

our option, any defective product,provided that

our analysis and/or inspection discloses that such

defects developed under normal and proper use.

4. This warranty does not extend to goods subjected

to liquid or particulate ingress, extreme humidity,

misuse, neglect, accident or improper installation,

or to maintenance or repair of products that have

been altered or repaired by anyone except BEAM

Communications unless otherwise stated in writing.

5. The warranty is a return-to-base warranty and

freight is paid by the sender.

6. A charge of USD $150 including return freight will

be made for testing returned product which is not

defective or is found to be defective as the result

of improper use, maintenance or neglect.

#44#06;10&+6+105

BEAM Communications gives this express warranty (along

with extended warranty endorsements, where applicable)

in lieu of all other warranties, express or implied, including

(without limitation), warranties of merchantability and

tness for a particular purpose. This constitutes our sole

warranty and obligation with regard to our products as

well as the Customer’s sole remedy.

BEAM Communications expressly disclaims all

liability and responsibility for any special, indirect or

consequential damages or any further loss of any kind

whatsoever resulting from the use of our product(s).

The Customer’s sole and exclusive remedy and the

limit of BEAM liability for any loss whatsoever, shall

not exceed the purchase price paid by the Customer

for the product to which a claim is made.

All products manufactured by BEAM Communications

are warranted to be free from defects in material and

workmanship in accordance with and subject to the

following terms and conditions:

1. This warranty is limited to the original Customer

only. It cannot be transferred or assigned to third

parties unless the intent to transfer to a third party

is expressly indicated in a purchase order and/

or warranty-processing arrangements have been

agreed upon in writing by BEAM.

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www.beamcommunications.com

PART #: USRMAN006703

BEAM Communications

8 Anzed Court, Mulgrave

Victoria, 3170, AUSTRALIA

Tel: +61 3 8588 4500 Fax: +61 3 9560 9055

Web: www.beamcommunications.com

Info: info@beamcommunications.com

Support: support@beamcommunications.com

Beam Communications INM800PHONE Immarsat Phone User Manual Terra 800 rev

Beam Communications Pty Ltd Immarsat Phone Users Manual Terra 800 rev

Contents

Users Manual Terra 800 rev

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