Bell U760 Users Manual

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Getting started guide

3G Turbo Stick

3G Novatel Wireless

U760 USB modem

Thank you for purchasing a 3G Turbo Stick from Bell. This two-in-one

Turbo Stick with memory storage (microSD card sold separately) will

give you access to Canada’s largest 3G network.1

This guide provides an overview of your new Turbo Stick and details

on how to configure your computer for use with this Turbo Stick.

• Gettingstarted

• InstallingtheMobileConnectBasicsoftwareforWindows

• Activatingyour3GTurboStick

• Usingyour3GTurboStick

• UsingaMacintoshwiththe3GTurboStick

• Hardwareoverview

• Insertingandremovingthe3GTurboStickfromyourcomputer

• InsertingandremovingamicroSDcard

• SavinglestomicroSD

• Troubleshooting

Welcome

Getting started

Before activating your Turbo Stick, ensure you have the following:

• ABellwirelessaccountwithaMobileInternetplan.(Ifyoudon’t

haveanaccountoraMobileInternetplan,speakwithaBellaccount

representative to get set up.)

• YourMobileDirectoryNumber(MDN)/

phone number ____________________

• YourMobileStationID(MSID) ____________________

• Yourunlockcode ____________________

• YourElectronicSerialNumber(ESN),

located on the Turbo Stick bar code label ____________________

Operatingsystem Microsoft®WindowsXPorWindowsVista™**

USBports 1typeAUSBport

Communicationports 2freeCOMports

I/Oresources 1IRQ,4,096bytesofI/Ospace

Memory 128MB

Diskspace 20MB

Operatingsystem MacintoshOS10.4orlaterwithIntelCPU

USBports 1typeAUSBport

Communicationports N/A

I/Oresources N/A

Memory 256MB

Diskspace 20MB

sYsteM requireMents

sYsteM requireMents

For PC users. To install and operate your Turbo Stick,

ensure your computer has the following system resources:

For Macintosh users. To install and operate your Turbo Stick,

ensure your computer has the following system resources:

**ForWindowsVista64-bitsupport,pleasevisitourwebsiteatbell.ca/mobileconnectforthe

latestversionofMobileConnectBasic.

Installing the Mobile Connect Basic software

for Windows

MobileConnectBasicfromBellisasoftwareapplicationthatallows

you to manage your wireless connections over the 3G network.

This software is preloaded onto the Turbo Stick and can be installed

onyourcomputer;noCDrequired.Alternativelyyoucandownloadthe

latestsoftwarefromourwebsiteatbell.ca/mobileconnect

Windows Vista: Ensure that “User Account Controls” (UAC) is disabled.

ThissettingisfoundintheUserAccountssectionoftheControlPanel

undertheStartMenu.CheckyourWindowsVistahelplesformore

informationaboutusingthisWindowsVistafeature.

Installation du logiciel Connexion mobile

de base pour Windows

Youmayneedtorestartyourcomputerafterchangingthissetting.

IfyoudonotdisableUserAccountControlsbeforeinsertingtheTurbo

Stick,MobileConnectBasicwillindicatethatnodeviceisattached.

To correct this problem:

•RemovetheTurboStickfromthecomputer

•GotoStart>Programs>Bell>MobileConnectBasicandselectUninstall,

if the program appears in the menu

•FollowtheinstructionsabovetodisableUserAccountControls(UAC)if

you have not already disabled

•Restartthecomputer

•Aftertherestart,ensureUACisdisabledbeforecontinuing

with the installation

UserAccountControlscanbere-enabledafterinstallationiscomplete

and your Turbo Stick is working.

1. InserttheTurboStickintoanavailableUSBportonyourcomputer.

The installation will begin automatically or you will be prompted to

installMobileConnectBasic.

Select Install/Run Mobile Connect Basic.Iftheautoinstallfailstostart,

useanalternateInternetconnectiontodownloadandinstallthe

softwarefromourwebsiteatbell.ca/mobileconnect,oryoucan

manually install the software by:

1. SelectingStart>Run>Browse...

2. Lookin“MyComputer”tondTurboStickdiskdrive

3. Runthele“carrier.exe”

Note: The drive letter assigned to the Turbo Stick by the computer’s

operating system will be the next available drive letter (e:\, f:\, g:\, etc.)

2. FollowtheInstallShield®Wizard.Itwillguideyouthroughtheprocess

ofinstallingtheMobileConnectBasicapplication.UsetheNext and

Back buttons to navigate through the installation. To continue with

the installation, you must click Agree to accept the terms of the

LicenseAgreement.

The installation process may take several minutes to complete with

no progress shown on the progress bar – please be patient.

3. Select Restart or Finish to complete the installation. Once the

installation procedure is complete, you may be required to restart your

computer.Ifarestartisnotrequired,MobileConnectBasicwilllaunch

automatically.Ifyourcomputerrestarts,launchtheMobileConnect

Basic application by clicking on the Mobile Connect Basic icon.

1. WhenMobileConnectBasicrunsitwillcheckifyourTurboStickhas

beenactivated.YourTurboStickmustbeactivatedandyoumust

subscribetoaMobileInternetplanforyourTurboSticktooperate

ontheBellMobilitynetwork.MobileConnectBasicwillbeginthe

automatic activation process.

This process takes several minutes, please be patient.

2. MobileConnectBasicisnowreadytouse.Themainscreen

will appear.

Shouldtheprocessfail,MobileConnectBasicwillpromptyouto

retry the automatic activation or to try manual activation.

Activating your 3G Turbo Stick

For manual activation, you will need the following information:

• YourMobileDirectoryNumber(MDN)/phonenumber

• YourMobileStationID(MSID)(usuallythesameasyourMDN)

• Yourunlockcode(Thedefaultunlockcodeis“111111”)

UsetheActivationWizardundertheToolsmenu(wrenchIcon)toenter

yourunlockcode.Typethesix-digitnumberintotheeldprovidedand

click Next.

MobileConnectBasicwillthenpromptyoutoenteryourMobile

DirectoryNumber(MDN)andMobileStationID(MSID).Enterthesetwo

numbersintotheeldsprovided.

Aftersuccessfulrst-timeactivationthemainscreenwillappear.

To disconnect, click the Disconnect button.

FromtheMobileConnectBasicmainprogramwindow,youcan

establish a network connection and view the status. Some of the key

indicators and buttons include:

ToconnecttotheInternet,clicktheConnectbuttonontheMobile

Connect Basic main program window.

Using your 3G Turbo Stick

Note:TodisableroamingandonlyconnecttotheBellMobilitynetwork,

select Home Only in the Roaming Selection entry in the Tools Menu.

A.Connect/Disconnect

B. Signal strength

C. Status display

D.Usagecounters

E.Minimizebutton

F. Tools menu

G. Roaming indicator

Connect or disconnect from the network

Graphically illustrated network signal status

Indicatestheavailabilityofthenetworkandstatusof

current network connection

Anoverviewofthedatayouhavetransmittedandreceived

MinimizeMobileConnectBasictotheWindows®SystemTray

Selectvariouscongurationoptions,setpreferencesor

reactivate your modem

NoticationthatyournetworkconnectioniswithaBell

partner network (roaming rates will apply)

GE

C

BD

F A

ToinstallMobileConnect,inserttheTurboStickintoanavailableUSBporton

your computer. Do not forcibly insert the Turbo Stick as this may damage both

the Turbo Stick and the port. The Turbo Stick powers on when inserted.

The Turbo Stick will appear as a CD on your desktop,

•double-clickthisicon

•dragtheMobileConnect.dmginstallationletoyourdesktop

•double-clicktoopenthe.dmgle

•double-clicktheMacOSfolder,andthentheMobileConnect.dmgle

•dragtheMobileConnecticontoasuitablelocationonyourharddrive

Double-clicktheMobileConnecticontolaunchtheprogram.Youmayneed

to remove the Turbo Stick.

WhenyoustartMobileConnectforthersttimeyouwillneedtoenteryour

name and password and click OK.

To continue the installation, you must read and click Agree to accept the terms

oftheLicenseAgreement.

FollowtheinstructionstoinstallthesoftwaredriversfortheU760Turbo

Stick.Youmayneedtore-enteryournameandpassword,andrestartyour

computerduringtheinstallationprocess.Double-clicktheMobileConnecticon

to continue after restarting.

Once the installation procedure is complete, you will be prompted to re-insert

yourTurboStick(ifitisnotalreadyinyourcomputer’sUSBport).Mobile

Connectwillinitialize,scanforyourTurboStick,andthemainprogramwindow

will appear.

WhenMobileConnectruns,itwillcheckifyourTurboStickhasbeenactivated

on the Bell network. The Turbo Stick will attempt to auto-activate if necessary,

or prompt you for your phone number and unlock code for a manual

activation.YoucanalsostarttheActivationAssistantmanuallyundertheTools

menu. The Turbo Stick must be activated and in an area with network coverage

tooperateontheBellMobilityhighspeeddatanetwork.

NOTE:Ifyouneedbutdonothavetheunlockcode,trythedefault“111111”

before calling for support.

Using a Macintosh with the 3G Turbo Stick

FromtheMobileConnectmainprogramwindowyoucanestablishanetwork

connection and view the status.

Some of the key indicators and buttons include:

A.Connect/Disconnect

button

B. Signal strength

indicator

C. Status display

D.Usagecounters

E.Minimizebutton

F. Tools menu

G. Roaming indicator

Connect or disconnect from the network

Graphically illustrated network signal status

Indicatestheavailabilityofthenetworkandstatusof

current network connection

Anoverviewofthedatayouhavetransmittedandreceived

MinimizeMobileConnecttotheSystemTray

Selectvariouscongurationoptionsandsetpreferences

NoticationthatyournetworkconnectioniswithaBell

partner network (additional roaming charges will apply)

ToconnecttotheInternet,clicktheConnectbuttonontheMobileConnect

main program window. To disconnect, click the Disconnect button.

TodownloadthefullMobileConnectusermanualorsoftwareupdates,please

visitbell.ca/mobileconnect

Hardware overview

Your Turbo Stick

1. Protectivecap

2. LEDindicator

3. Externalantennaconnector

4. MicroSDslot

5. USBconnector

YournewTurboStickmustbehandledwithcaretoensurereliable

operation. The following handling guidelines are recommended:

• DonotapplyadhesivelabelstotheTurboStick;theymaycause

the Turbo Stick to overheat and may alter the performance of the

antenna.

• TheUSBconnectorshouldplugeasilyintoyourcomputer’s

TypeAUSBport.ForcingtheTurboStickintoaportmaydamage

the connector.

• ProtecttheTurboStickfromliquids,dustandexcessiveheat.

• StoretheTurboStickinasafeplacewiththeprotectivecapon

when not in use.

1.

3.

4.

5.

2.

The Turbo Stick can be inserted or removed from your computer

at any time.

Asanexternaldevice,theTurboStickisvulnerabletodamageduring

transport.Itisrecommendedthatyouremoveandsecurelystoreit

when transporting your computer.

To insert your Turbo Stick:

1. Remove the protective cap from the Turbo Stick.

2.InserttheTurboStickintotheUSBport.DonotforciblyinserttheTurbo

Stick,asthismaydamageboththeTurboStickandtheUSBport.

3. The computer will beep.

4.StartMobileConnectBasicfromthedesktoporfromthe

AutoPlay prompt.

5.TheTurboStickpowersonwheninserted.

To remove your Turbo Stick:

1. DisconnectandexitMobileConnectBasicfromthetoolsmenu.

2.CarefullyremovetheTurboStickfromtheUSBport.

3. The computer will beep.

Using your Turbo Stick on another computer: The Turbo Stick can be

usedonmultiplecomputers.SimplyinsertitandinstalltheMobile

Connect Basic software on each new computer you wish to use.

Note: Data network usage is tied to the Turbo Stick and usage between

computers is cumulative and will be billed together.

Inserting and removing the 3G Turbo Stick

from your computer

Inserting and removing a microSD card

The Turbo Stick is equipped with removable memory storage. This feature

gives you the ability to store data simultaneously to an external drive

without the need for another flash drive.

AmicroSDcard(soldseparately)isrequiredtotakeadvantageofthe

memorystoragefeature.ItisrecommendedthattheTurboStickbe

unplugged when inserting or removing a microSD card.

Inserting a microSD card:

1. Locate the microSD slot.

2. RemovetheplasticmicroSDslotprotectioninsertandbecarefulnotto

lose it.

3. AlignthemicroSDcardwiththeslot.

4. CarefullyinsertthemicroSDcarduntil it clicks into place.

Removing a microSD card:

1. Gently push the card in, release, and it will pop out.

2. InserttheplasticmicroSDslotprotectioninsert.

Saving files to microSD

TheprocessofsavinglestothemicroSDmemorycardonyour

TurboStickissimilartosavinglestoanyexternalashdriveonyour

computer.

Saving files from an application:

1. InserttheTurboStickintoyourcomputer’sUSBport.

2. ThecomputerwilldetectnewhardwareandtheUnplug/Ejecticon

will appear in the taskbar.

3. Go to File > Save As.

4. ClickthedownarrowwithintheSave in box to view the contents of

the pull-down menu.

5. SelecttheTurboStickwhichappearsasadriveletterforMass

Storage or Removable Storage (e:\, f:\, g:\, etc.)

6. TypeanamefortheleyouaresavingtotheTurboStickandclick

Save.

Lanyard & keychain:

The lanyard & keychain is a convenient accessory that gives you

maximum portability while on the go.

Affixing the lanyard or keychain to the Turbo Stick:

1. Remove the cap and locate the lanyard hook on the Turbo Stick and

on the cap.

2. Pinchtheloopedthreadonthelanyardorkeychainandinsertthetip

of the thread into the hook hole on the cap and through the Turbo Stick,

pushing the thread until it exits on the other side of the hook hole.

3. PushthecapontheTurboStickandinserttheendofthelanyardor

keychainthroughtheloop.Pulltotighten.

Troubleshooting

Below is a list of common error messages and possible solutions

regardingtheuseofyourTurboStick.Refertobell.ca/mobileconnect

for complete details.

Intermittent connectivity

and/or low throughput

•Relocatetheentirecomputertoadifferentarea.

The LED is green but

the Turbo Stick is not

recognized by the

computer

•Removeandre-inserttheTurboStickintoadifferentUSBport

•UseaUSBextensioncabletoensuregoodconnection.

•Thedriverinstallationmayhavebeencorrupted,referto

bell.ca/mobileconnectforadditionaltroubleshootingtips.

Bell core network or Bell

high speed network does

not show in the status

display

and/or

The LED indicator on the

Turbo Stick glows red

•Servicemaynotbeavailableinyourlocation.Relocatethe

computer to a different area. Coverage maps are available at

bell.ca/coverage

•Thenetworkmaybeunavailableduetomaintenance.Trythe

connection again at a later time.

•TheTurboStickmaynotbeinsertedproperly.Removeandreinsert

the Turbo Stick into the port.

•Yourcomputermaynothavethecorrecthardwaredriversfor

theUSBport.RemovetheTurboStick,uninstallMobileConnect,

downloadandinstallthelatestversionofMobileConnectBasic

foryourdevicefrombell.ca/mobileconnect

When clicking Connect, the

message “Your connection

attempt to the network

failed” is displayed

•Servicemaynotbeavailableinyourlocation.Relocatethe

computer to a different area. Coverage maps are available at

bell.ca/coverage

•Thenetworkmaybeunavailableduetomaintenance.Trythe

connection again at a later time.

•TheTurboStickmaynotbeactivatedorthephonenumber

supplied may be incorrect. First, attempt the activation process

again, as described in the section Activating your Turbo Stick

inthisguide.Ifthisdoesnotresolvetheproblem,contactBell

Client Care.

The LED indicator on the

Turbo Stick is not lit

•

The

Turbo

Stick may not be inserted properly. Remove

and

rmlyreinserttheTurboStickintotheport.TryusingaUSB

extension cable.

•Yourcomputermaynothavethecorrecthardwaredriversfor

theUSBport.

The LED indicator on the

Turbo Stick glows amber

•RemoveandrmlyreinserttheTurboStickintotheport.

•Shutdownandrestartthecomputer.

•Iftheaboveactionsdonotresolvethisproblem,contact

Bell Client Care.

Symptoms Solution

Speeds may vary with your technical configuration, Internet traffic, server, environmental conditions

or other factors. Novatel Images: ©2009. Novatel Wireless, Inc. All rights reserved. Ovation,

Novatel Wireless and the Novatel Wireless logo are trademarks of Novatel Wireless, Inc. Designed

in the United States of America. Microsoft, Windows and Windows Vista are registered trademarks

and/or trademarks of Microsoft Corporation in the United States and/or other countries.

InstallShield is a registered trademark or trademark of Macrovision Corporation in the United States

of America and/or other countries. All other brands and product names are trademarks of their

respective holders. System requirements for laptops: Microsoft Windows XP or Vista operating system,

1 Type A USB port, 2 free COM ports; I/O resources: 1 IRQ, 4096 bytes of I/O space, memory: 128 MB and

disk space: 20 MB. Macintosh OS X 10.4 and above, 1 Type A USB port, memory: 256MB and disk space:

20MB. (1) Based on total square kms of the 1xEVDO vs HSPA coverage as of June 3, 2009.

YoumayalsocontactBellWirelessDataSupportat:

1 877 DATA-123 (1 877 328-2123)