Bernafon F2BTE02 Hearing Aid (behind the ear) User Manual 2
Bernafon AG Hearing Aid (behind the ear) 2
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Contents
- 1. User Manual 1
- 2. User Manual 2
User Manual 2
Compact
Power BTE
PRECISO 9
PRECISO 7 Instructions for use
Behind-the-ear hearing instruments
2
3
TABLE OF CONTENTS
General Warnings and Safety Guidelines 7
Introduction 13
Preciso Compact Power BTE with Earhook 14
Preciso Compact Power BTE with
Spira Flex Thin Tube System 15
Earpiece Overview 16
Inserting Instruments with an Earmold 17
Removing Earmold and Hearing Instruments 19
Inserting Instruments with
a Spira Flex Thin Tube 20
Removing Instruments and
Spira Flex Thin Tube 21
Operating Your Instruments (ON/OFF) 22
Changing the Volume Level 23
Changing Programs 25
Muting 26
Telecoil Function 27
Telephone Use 28
Changing the Battery 30
Data Logging and Learning 33
4
5
Direct Audio Input and FM 34
Operating the Hearing Instruments with the
Optional RC-P Remote Control 35
Operating the Hearing Instruments with the
Optional SoundGate Communication Device 36
Instrument Care 38
Using Your Hearing Instruments 47
Tips for Communicating with
Hearing Impaired People 51
Your Hearing Instrument Conguration 53
Accessories 56
Environmental Protection 57
Product Approval, Markings and Compliance 58
Cell Phone and Hearing Instrument
Compatibility 60
Warranty 62
Common Problems and Solutions 64
Information for the Hearing Care Professional 68
Compliance with Requirements for Europe 70
Compliance with Radio Communications
Requirements for the USA and Canada 72
Information and Explanation of Symbols 74
Service 78
6
Congratulations on the purchase of your new
Hidden Hearing hearing instruments. The amplica-
tion of sound provided by your hearing instruments
was adjusted by your hearing care professional to
the needs of your individual hearing loss. With a
little practice, you will soon be on your way to bet-
ter hearing.
Please read the entire contents of this booklet
before using your hearing instruments. It contains
instructions and important information about the
use and handling of your hearing instruments
and batteries.
7
General Warnings and Safety
Guidelines
Hearing instruments and batteries can be dangerous
if swallowed or improperly used. Such actions can
result in severe injury, permanent hearing loss or
even fatality.
Familiarize yourself completely with the following
general warnings before using your hearing instru-
ments.
Hazard Warnings
Never allow others to wear your hearing
instruments, because they are adjusted
for your hearing requirements and may
permanently damage another person’s
hearing.
A slap to your ear while wearing the
instrument could be harmful. Avoid wear-
ing your hearing instrument while playing
contact sports (e.g. rugby, football, etc.).
8
Hearing instruments, their parts and
batteries should be kept out of reach of
infants, children and anyone who might
swallow these items or otherwise cause
themselves injury.
Discard batteries and keep them out of
sight of infants, small children, persons of
mental incapacity or pets.
Clean your hearing instruments and their
parts on a regular basis as recommended.
Micro-organ isms from unclean instruments
may cause skin irritations.
Be careful with leaking battery liquid, as it
is a hazardous substance.
Never try to recharge non-rechargeable
batteries.
Never change the battery or adjust the
controls of the hearing instrument in front
of infants, small children and persons of
mental incapacity.
9
Be aware of the possibility that your
instruments may stop functioning without
notice. Keep this in mind while you
circulate in trafc or otherwise depend
on warning sounds.
Trafc or other warning sounds may also be
reduced in level by a directional microphone
when these sounds are coming from
behind you.
Remove your instruments before applying
aftershave, hairspray, oils, perfume,
mosquito repellent, lotions, etc. Allow
the product to dry before wearing your
instruments.
10
Warning to Hearing Care Professional
and User
Special care should be taken when tting
and using a hearing instrument with
maximum sound pressure capability in
excess of a maximum of 132 dB SPL
(IEC 60318-4) since there may be a risk of
impairing the remaining hearing of the
hearing instrument user.
Warning to Hearing Care Professional
and User
The safety of hearing instruments with DAI
is determined by the external signal source.
When the DAI is connected to an electri-
cally powered device, the equipment must
comply with EN 60601-1-1, EN 60065 or
equivalent safety standards.
11
Safety Information
·Hearing instruments should be used only as
directed and adjusted by your trained hearing
care professional. Misuse or improper adjust-
ments can result in sudden and permanent
hearing loss.
·Hearing instruments will not restore normal
hearing or prevent hearing loss resulting from
organic conditions.
·Never put your hearing instrument or batteries in
your mouth, they could easily be swallowed.
·Keep batteries away from medications.
Batteries are easily mistaken for pills.
·In case a battery or hearing instrument is
swallowed, see a doctor immediately.
·Be aware that use of a hearing instrument may
cause excess ear wax to build up in the ear canal
which may require removal by a trained medical
professional.
·In rare cases, a hearing instrument or earmold
may cause a discharge from the ear or allergic
reaction. See a physician immediately if these
conditions occur.
·An earmold is a custom-made product. If you
experience discomfort or irritation of your ear,
please see your hearing care professional
immediately for modication of the earmold.
12
·Never insert cleaning tools into the sound
outlet or microphone inlet. This could damage
the hearing instruments.
·Do not expose hearing instruments to extreme
heat by leaving them in the car, near a radiator,
etc.
·Do not wear your hearing instrument while swim-
ming, snorkeling or diving, as it is not designed
for such activities.
·Do not immerse your hearing instrument in water
or other liquids.
·It is recommended to remove your hearing
instruments before sleeping.
·Protect your instruments by keeping them in
the case when you are not wearing them.
13
The following instruments are covered in these
instructions:
Preciso Compact Power BTE
Introduction
Bernafon Veras IFU compact BTE
VR_ILU_compactBTEwithHook_BW_HI
PC9 CPx / PC9 CP
PC7 CPx / PC7 CP
The instruments are available either with
earhooks or Spira Flex thin tubes.
14
Bernafon Veras IFU micro BTE
VR_ILU_microBTEwithHook_BW_HI
2a
1
4
1 Multi Control
2 Microphone
2a Second microphone
3 Earhook
4 Sound outlet
5 Battery door
6 Direct Audio Input
(with an optional
DAI adapter)
Preciso Compact Power BTE with
Earhook
3
2
56
1
Bernafon Veras IFU micro BTE
VR_ILU_Left-rightEarMarkingMicroBTE_BW_HI
Left/Right Ear Marking
A color marking inside the battery
door can help you to distinguish
between the left and right instruments.
Red = right; Blue = left
15
Preciso Compact Power BTE with
Spira Flex Thin Tube System
Bernafon Veras IFU micro BTE
VR_ILU_Left-rightEarMarkingMicroBTE_BW_HI
1 Multi Control
2 Microphone
2a Second microphone
3 Adapter
4 Spira Flex thin tube
5 Sound outlet
6 Dome
7 Concha clip
8 Battery door
9 Direct Audio Input
(with an optional
DAI adapter)
Left/Right Ear Marking
A color marking inside the battery
door can help you to distinguish
between the left and right instruments.
Red = right; Blue = left
Bernafon Veras IFU micro BTE
VR_ILU_microBTEwithSpira_BW_HI
15
4
3
2
2a
6
7
89
1
16
1
4
5
3
21 Canal
2 Sound outlet
3 Tubing
4 Helix
5 Vent
Earmold (Used with Earhook)
Earpiece Overview
Earmolds and domes are earpieces used to secure
the thin tube in your ear canal and to protect the
sound outlet (2) from wax.
Domes Used with Spira Flex Thin Tube
Open
Dome
Tulip
Dome
Dome,
Large Vent
Dome,
Small Vent
Power
Dome
qqqqq
2
q Earmold
2 2 2 2
17
Bernafon Veras IFU micro BTE
VR_ILU_InsertingMicroBTEhook1_BW_HI
It takes patience and practice to insert your
earmold correctly. If you have difculty, please
consult your hearing care professional.
·Hold the earmold by the
tubing so that the helix
part is pointing straight
up and the canal part is
pointing at the ear canal
entrance.
·Insert the canal part into
your ear canal, twisting
slightly to ease the helix
portion into place. It may
help to pull the earlobe
down with the other hand,
or pull the top of the ear
back and up.
Inserting Instruments with
an Earmold
18
VR_ILU_InsertingMicroBTEhook2_BW_HI
Bernafon Veras IFU micro BTE
·Run your index nger down
the skin just in front of your
ear. If you can touch the
helix part of the earmold,
it is not inserted correctly.
Gently push it behind the
fold of your ear.
·Lift the hearing instrument
into place behind your ear.
Be careful not to twist the
tubing.
19
·Lift the instrument from your ear rst.
·Push the back of your ear with your thumb
to loosen the helix part of the earmold, then
use your index nger to remove it.
·Grasp the helix part of the earmold and twist
it forwards.
·Gently pull the earmold straight out of the
ear, holding on to the helix part of the mold.
Removing Earmold and Hearing
Instruments
Do not remove the earmold by pulling on the
hearing instrument. This could disconnect
the instrument from the earmold or damage
the tubing.
20
Inserting Instruments
with a Spira Flex Thin Tube
Bernafon Veras IFU micro BTE
VR_ILU_InsertingMicroBTEspira1_BW_HI
Bernafon Veras IFU micro BTE
VR_ILU_InsertingMicroBTEspira2_BW_HI
Bernafon Veras IFU micro BTE
VR_ILU_InsertingMicroBTEspira3_BW_HI
Practice inserting your thin tube correctly.
·First, position the hearing
instrument behind your ear.
·Grasp the bend of the
thin tube and gently
push the dome into your
ear canal until the tube
rests against the side
of your head.
·Push the ear grip into
the bowl of your ear.
·If the thin tube is sticking
out from your ear,
insert the dome further.
If the ear grip is sticking
out, it has not been
positioned correctly.
21
Removing Instruments and
Spira Flex Thin Tube
·Grasp the bend of the thin tube and gently
pull the tube and dome out of your ear.
·Lift the instrument from behind your ear.
Do not remove the thin tube and dome by
pulling on the hearing instrument.
This might disconnect the instrument from
the thin tube.
22
To Turn the Instrument ON
Close the battery door completely. The hearing
instrument will emit one long beep when it starts up.
To Turn the Instrument OFF
Open the battery door slightly until a click is felt.
Operating Your Instruments (ON/OFF)
Click “ON” Click “OFF”
Bernafon Veras IFU micro BTE
VR_ILU_OnOffFunctionMicroBTE_BW_HI
Never force the battery door open or closed.
23
This control option has to be programmed and
congured by your hearing care professional.
To Increase the Volume
Give a short press (less than 1 sec-
ond) to the upper button on the
Multi Control, repeating until you
reach the desired loudness level.
The hearing instrument will click to
conrm that the volume has been
changed and then will beep when
you reach the programmed maximum.
To Decrease the Volume
Give a short press (less than 1 second) to the lower
button on the Multi Control, repeating until you
reach the desired loudness level. The hearing instru-
ment will click to conrm that the volume has been
changed and then will beep when you reach the
programmed minimum.
Changing the Volume Level
Bernafon Veras IFU micro BTE
VR_ILU_MultiControlMicroBTE_BW_HI
24
Your instrument automatically returns to a
preset loudness level when it starts, the bat-
tery is low, or when the program is changed.
If you nd that the loudness of your hearing
instrument is not adequate, your hearing
care professional may need to adjust your
hearing instrument settings.
Optional RC-P Remote Control or SoundGate
You may also use the optional RC-P remote control
or the SoundGate communication device for
changing the volume level. Please see pages 35
to 37 for instructions or follow the detailed
directions in the Instructions for Use included with
these devices.
25
Your hearing instrument can be congured with
up to 4 listening programs (optional). Please see
page 53 to nd out which programs have been
congured for your hearing instruments. You can
change programs as follows:
Multi Control
A medium press (about 1 second) on either the
upper or lower button will change the program.
The number of beeps you hear will tell you which
program you are in.
RC-P or SoundGate
The program can be changed with either of these
devices. Please see pages 35 to 37 for instructions
or follow the detailed directions in the Instructions
for Use included with these devices.
Changing Programs
Your hearing care professional can program
the Multi Control to have one or more
functions. Please go to page 54 to see
how your Multi Control has been congured.
26
Your hearing care professional can congure a
Mute option in your hearing instruments.
Your hearing instruments can be muted by giving
either the upper or lower button a long push (about
2 seconds) on the hearing instruments, via the
optional RC-P remote control, or via the optional
SoundGate.
Please see page 54 to see how the Multi Control
has been congured or the Instructions for Use
that are included with the optional RC-P remote or
SoundGate.
To un-mute the hearing instruments give any
control on the instrument, RC-P or SoundGate a
push.
Muting
Do not use the Mute function to turn off the
hearing instruments due to the fact that in
this mode the instruments are still drawing
current from the battery.
27
The telecoil helps you hear better when using a
telephone or in buildings where inductive loop
systems are installed (places of worship, halls,
theatres, etc.). When the telecoil is active, you
hear directly through the telephone or inductive
loop. To access the telecoil, go to the telecoil
program. See page 53.
This symbol or a similar sign should
be displayed wherever a permanent
loop has been installed.
Telecoil Function
Not all telephones are compatible with the
telecoil mode.
28
Auto Telephone
Your instrument has an
Auto Telephone functio-
nality. When the hearing
instrument is close to
a telephone receiver, the
Auto Telephone will
activate a phone program.
When you end your
conversation, the hearing
instrument will automati-
cally return to the previous
program.
Bernafon Veras IFU micro BTE
VR_ILU_AutophoneControlMicroBTE_BW_HI
Telephone Use
Not all telephones can activate the Auto
Telephone. The telephone receiver may
need to have a special magnet tted. Please
follow the separate instructions for mounting
the magnet, which are available from your
hearing care professional.
29
Your hearing care professional can congure your
instruments to allow answering the phone on
both ears or on your preferred ear. If you have
a preferred ear, the instrument on the opposite
side can be programmed to sound softer or to
mute when the Auto Telephone (Preciso 9 only)
or the Telephone Program is active. Please see
page 55 to nd out how your instruments are
congured.
·Keep magnets out of reach of children
and pets. If a magnet is swallowed, see a
doctor immediately.
·Keep the magnet 30 cm (1 ft) away from
pacemakers and other active implants.
·Use the magnet on the opposite side from
active implantable devices.
·Keep the magnet 30 cm (1 ft) away from
credit cards or other magnetically sensitive
items.
30
When the battery is running out, the instrument
will beep at regular intervals. You should be
prepared to replace the battery. The time until the
instruments stop working depends on the battery
type and manufacturer. Mercury-free batteries
generally cause earlier warning beeps.
Your hearing instrument uses a size 13 battery.
To Change the Battery:
·Gently swing the battery
door fully open, but do not
force it.
·Take out the used battery.
·Remove the sticker from
the new battery.
·Place the battery into the
door with the at, smooth
side facing up (+ sign).
·Close the battery door
securely.
Changing the Battery
VR_ILU_BatteryReplacementMicroBTEout_BW_HI
Bernafon Veras IFU micro BTE
VR_ILU_BatteryReplacementMicroBTEin_BW_HI
Bernafon Veras IFU micro BTE
31
Optional Tamper-Resistant Battery Door
Insert a small screwdriver or a pen into the slit in
the bottom of the instrument and push to open.
Bernafon Veras IFU micro BTE
VR_ILU_TamperResitantBatteryDrawerCompactBTE_BW_HI
Do not force the battery door beyond its
fully opened position. Excessive force can
deform the battery door, which will reduce
its tamper resistant effectiveness.
32
Important Battery Information
·Battery life will vary with conditions of use
(batteries will run down faster in noisy
environments).
·Once the sticker is removed, it takes several
seconds for the battery to give the adequate
voltage.
·Always keep spare batteries on hand.
·A used battery should be replaced immediately.
·If you are not going to use your hearing instru-
ments for a few days, remove the batteries.
·Any moisture found on a battery should be wiped
off immediately with a soft cloth.
·Used batteries should be returned to your
battery supplier or hearing care professional
for safe disposal.
·Never dispose of batteries by burning them.
They may explode and cause injury.
·Never dispose of batteries with household
waste. They cause environmental pollution.
Always remove zinc-air batteries before
drying your hearing instrument with a drying
kit. Drying out zinc-air batteries shortens
their lifetime.
33
Data Logging
The data log automatically stores information
about your use of the hearing instruments such
as changes made to the volume control, hours
of wear, etc. This information can be used by your
hearing care professional to adjust your instruments.
If you do not want this feature to be active, please
ask your hearing care professional to turn it off.
Data Learning
If your instrument is equipped with Data Learning,
your hearing care professional can activate this
feature to help customize your hearing instruments.
When Data Learning is operating, the instrument
keeps track of how often and how much you adjust
the volume control and “learns” your preferred
setting. This new setting can be made permanent
during a follow-up visit with your hearing care
professional.
Data Logging and Learning
34
A Direct Audio Input (DAI) adapter allows your
hearing instrument to receive signals directly
from external sources such as TV, personal
stereos, etc. An FM receiver allows your
instrument to receive signals directly from an
external wireless FM transmitter.
Mounting the DAI Adapter
·Open the battery door.
·Slide the DAI adapter onto
the instrument.
·Close the battery door.
·Then insert the DAI cord
or FM receiver into the
adapter.
Direct Audio Input and FM
Bernafon Veras IFU micro BTE
VR_ILU_DaiFMAdapterOnMicroBTE_BW_HI
When a DAI adapter is attached, the pro-
gram cycle of the instruments operates
differently than usual. Please see page 53
for a description.
35
If you have purchased a remote control you can
use it to change programs, adjust the volume level
up and down, or mute the instruments.
For complete operating instructions, please read
the separate RC-P remote control Instructions for
Use booklet.
Operating the Hearing Instruments
with the Optional RC-P Remote
Control
1 Program cycle button
2 Volume control
3 Mute button
4 Status light
5 Key lock
3
2
1
4
5
36
If you have purchased a SoundGate you may use
it to perform basic functions such as program
changes and volume adjustments. In addition, the
SoundGate serves as a link between your hearing
instruments and external sources such as music
players, cell phones, computers, etc.
For complete operating instructions, please read
the separate SoundGate Instructions for Use
booklet.
Operating the Hearing Instruments
with the Optional SoundGate
Communication Device
37
SoundGate 2
1 Power on/off
2 LED indicator
3 Volume control
4 Auxiliary input key
5 TV key
6 Phone key
7 Microphone inlet
8 Neck strap inlet
9 3.5 mm input jack
10 Micro-USB charger jack
SoundGate
1 Volume control
and program change
2 Phone
3 Music/audio key
4 Bluetooth® key
5 Battery indicator
6 Key lock
1
2
3
4
5
6
SN2_ILLU_Overview_HI
8
SN2_ILLU_SoundgateProfile_HI
1
1
2
3
910
7 84 5 6
8
38
Healthy ears produce a waxy substance that can
clog your hearing instruments. Please follow these
cleaning instructions to prevent wax build-up and
ensure optimal performance of your instruments.
General Care Instructions
Treat your hearing instrument like any other deli-
cate electronic device (check the safety guidelines
on page 7) and make sure that the instrument and
the speaker do not come in contact with moisture
or water.
·Always clean and dry your hands thoroughly
before manipulating the instrument.
·Do not use your hearing instrument without a
dome or mold.
·Never mount a used dome on the Spira Flex thin
tube.
Instrument Care
39
If Your Hearing Instrument Comes in Contact
with Water
Should your hearing instrument come in contact
with water and stop working, please follow these
guidelines:
·Gently wipe off any water on the outside of the
hearing instrument.
·Open the battery door and remove the battery.
·Gently wipe off any water in the battery door.
·Let the hearing instrument dry with the battery
door open for approximately 30 minutes.
·Insert a new fresh battery (see page 30) and
close the battery door. Your hearing instrument
should work normally again.
If your hearing instrument does not
work properly, consult your hearing care
professional.
40
Every Night
·Check your instruments for ear wax and wipe
them clean with a cloth or tissue.
·If necessary, use the cleaning tool to remove
wax from the canal and vent openings on your
earmold or dome.
·Open the battery door fully to allow air to
circulate.
·A dry storage kit is recommended to remove
any moisture that may have accumulated in the
instrument. Always remove zinc-air batteries
before drying your hearing instrument with a
drying kit. Drying out zinc-air batteries shortens
their lifetime.
41
Bernafon Veras IFU micro BTE
VR_ILU_CleaningEarmoldAttachMicroBTE_BW_HI
If you Have an Earmold
You should wash your earmolds regularly. The
hearing instruments themselves must never be
washed or allowed to get wet!
·Handle your instruments over a soft surface
to avoid damage in case you drop them.
·Disconnect the earmold from
the hearing instrument by
grasping the end of the hook
rmly with one hand and
grasping the tubing rmly
with the other hand.
·Pull the tubing away from
the earhook.
·Gently clean the earmold in
warm soapy water.
·Rinse the earmold and allow
it to dry completely.
·Use an air puffer to remove
any remaining moisture in
the tubing.
·When re-attaching the
earmold to the instrument,
it is important to position it
correctly.
42
Cleaning the Spira Flex Thin Tube
If you have the thin tube system, make sure that
the tube and dome are kept free of ear wax at all
times.
·Grasp the adapter rmly
and disconnect the thin
tube from the instrument
by pulling it off.
·Use a soft dry cloth or
tissue to clean the outside
of the thin tube and dome.
·To remove wax from the thin
tube, insert the cleaning wire at the connector
end. Push the wire all the way into the thin tube
until it comes out through the dome.
·Pull the cleaning wire out through the dome and
discard it.
·Reattach the thin tube connector to the adapter
by pushing the thin tube connector into the
hearing instrument adapter.
43
To avoid blocking the thin tube, do not use
water to clean it.
·If your hearing care
professional has selected a
vented dome for your
hearing instrument, use the
cleaning wire to remove the
wax from the vents.
Clean_SpiraflexDome4
44
Exchanging the Dome
The dome should be changed regularly. The
frequency of dome changes will depend on how
fast ear wax builds up on the dome. Inspect your
instrument’s dome for yellowing, hardening and
cracks. In the case of these changes, consider
replacing your dome or contacting your hearing
care professional.
Spare domes can be obtained from your hearing
care professional.
·Clean your hands thoroughly
before replacing the dome.
Never change the dome with
wet or dirty ngers.
·Remove the old dome by
pulling it off the end of the thin
tube.
·Push a new dome as far as
possible onto the thin tube.
When attached correctly, the
dome should touch the plastic
ring around the thin tube.
45
If the dome is not securely attached to the
thin tube, it could fall off in your ear canal.
If this happens, please see your medical
practitioner.
Your hands must be clean and dry before
replacing the dome. Never remount a used
dome on the thin tube. A remounted dome
is more likely to fall off in the ear canal.
46
Bernafon Veras IFU micro BTE
VR_ILU_ExchangingSpiraMicroBTE_BW_HI
Exchanging the Spira Flex Thin Tube
If the thin tube becomes discolored, stiff or
brittle, it should be replaced.
·Hold the instrument by the adapter and grasp
the tube close to the connector.
·Pull rmly to remove the old tube.
·Attach the new thin tube by pushing it rmly
into the connector.
47
Hearing instruments do not restore perfect
hearing. They make sounds louder and help you
make the most of the hearing you have. While
some immediate benet is usually noticed, it often
takes several weeks for your brain to adapt to the
new sounds.
The following tips will help you learn to use your
instruments. If you have trouble adjusting, consult
your hearing care professional.
Getting Started
·Wear your instruments at home in a quiet
environment. Have a conversation with one
person or listen to a news program on TV.
·You will benet most if you wear your instruments
all day long. Increase the time each day until you
are comfortable wearing them for several hours at
a time.
·You may notice that your own voice sounds
louder. If the voices of others are at a comfortable
level, try speaking at a lower volume.
Using Your Hearing Instruments
48
·Sounds like footsteps, chirping birds, rustling
paper, etc. may seem quite loud at rst because
you probably haven’t heard them for a while.
They will soon fade to the background.
Dining Out
·Start with a quiet restaurant (no music or
entertainment).
·Request a table away from the kitchen and other
noisy areas.
·Conversation will be easier in a smaller group.
In the Car
·Sit with your better ear toward the center of the
car, if possible.
·Turn off the radio.
·Keep windows closed to minimize trafc, road
and wind noise.
Attending Theatre, Concerts, Lectures, etc.
·Try to sit with your better ear closer to the sound
source, if possible.
·Become familiar with the program in advance
to make it easier to follow.
49
·Inquire if a loop is available. When the telecoil
is active, you hear directly through the inductive
loop (see page 27). If no loop is available, sit
towards the front.
·If your hearing is similar in both ears, sit in the
middle.
At Work
·Inform your co-workers about your hearing loss
and teach them to talk clearly. Keep eye contact
when conversing.
·Focus on the person nearest to you.
·If you hear only part of a conversation, repeat what
you have heard and ask for the missing information.
At Home
·Always use your hearing instruments.
·Inform family and friends about your situation.
·Teach your family to talk clearly and keep eye
contact when conversing.
·Teach your family how to involve you in conversations.
·Avoid background noise.
50
Hearing on the Telephone
·Hold the receiver close to the microphone
inlet of your hearing instrument. If this causes
whistling, move the receiver away a small
distance.
·If voices over the telephone are too soft or
background noise is a problem, use the telecoil
(be aware that not all phones are telecoil
compatible).
·When using the telecoil, hold the phone behind
the ear, next to your hearing instrument for
better reception.
·Mobile phones may cause interference with the
telecoil. In this case, the microphone mode will
give a better result.
·Before purchasing a mobile phone, test it with
your hearing instrument.
·People with a greater degree of hearing loss may
need a volume control on the telephone.
51
Tips for Communicating
with Hearing Impaired People
(Suggestions for Family Members and Friends)
Speech should be clear and distinct. Some people
may need to slow down a little but if speech is too
slow it can be even more difcult to understand.
·Do not shout! Many people with hearing
impairment are very sensitive to loud sounds.
·If you are having difculty being understood,
rephrase the statement rather than repeating
the same words several times.
·Do not try to have a conversation from another
room or with your back turned. Talk face to face!
·Avoid eating, drinking or smoking while talking
and keep your hands away from your face.
·Minimize background noise – turn off the TV or
radio or move to a quiet area for conversation.
·Try to give some warning when the topic changes
during group conversations – it is much easier to
follow the conversation when you know what is
being discussed.
·Ensure there is good light on your face – the
eyes and ears work best together for maximum
understanding of speech.
52
·Encourage those with hearing instruments to
wear them as often as possible.
·Most of all, be patient and understanding.
Even when wearing hearing instruments, many
people will still not hear or understand everything
the rst time.
53
Your Hearing Instrument Configuration
Available Programs (Optional)
Your hearing instruments are programmed in
the following way:
Program Beeps Function
1 1
2 2
3 3
4 4
Available Programs when a Direct Audio Input
or an FM Adapter is Attached
Instrument Will Start in Program 2.
Program Beeps Function
1 1 Microphone
2 2 DAI/FM + Mic
3 3 DAI/FM only
54
Right and Left Instruments Synchronized
When this feature is active, changes made to one
instrument are automatically made in the other
through a wireless communication link.
M Synchronize Volume
M Synchronize Programs
M Synchronize Mute
Multi Control Operation
Left Right
Volume Control M M
Program Selector M M
Mute M M
No Action M M
55
Telephone Use
Preferred telephone ear:
M Both M Right M Left
Behavior of Instrument on the Non-Telephone Ear
M No change
M Microphone is 6 dB softer when Auto
Telephone or Telephone Program is active
M Instrument mutes when Auto Telephone
or Telephone Program is active
56
Accessories
Hidden Hearing offers a wide range of optional
accessories that may be purchased to enhance your
hearing
system. Depending on hearing instrument type and
local regulations, the following accessories are
available:
·Remote control (RC-P)
·SoundGate communication device (for wireless
connection to cell phones, music players, etc.)
·TV Adapter (for wireless connection to your
television via the SoundGate)
·Phone Adapter (for wireless connection to
your landline phone via the SoundGate)
·Cleaning and drying kit
For further information on accessories please
contact your hearing care professional.
57
Your hearing instruments contain electronic
components subject to the Directive 2002/96/EC
on waste electrical and electronic equipment.
Help to protect the environment by not disposing
of your hearing instruments or batteries with your
unsorted household waste. Please recycle your
hearing instruments and batteries according to
your local regulations or return them to your
hearing care professional for disposal.
Environmental Protection
58
All Hidden Hearing Preciso hearing instrument
models comply with international standards con-
cerning electromagnetic compatibility. Due to the
limited size available on the instruments all relevant
approval markings are found in this document.
Electromagnetic Interference
Your hearing instrument has been thoroughly
tested for electromagnetic interference. However,
some products may emit electromagnetic energy
causing unforeseen interference with hearing
instruments. Examples include induction cooking
appliances, shop alarm systems, mobile phones, fax
machines, personal computers, X-rays, CT scans,
etc.
Even though your hearing instruments are designed
to comply with the most stringent international
standards of electromagnetic compatibility, they
may emit electromagnetic energy that can cause
interference with other devices.
Product Approval, Markings
and Compliance
59
Your hearing instruments contain a radio transmitter
using short range magnetic induction technology
working at 3.84 MHz.
The magnetic eld strength of the transmitter
is < – 42 dBμA/m @ 10 m.
The electromagnetic emission from the radio
system is well below international limits for human
exposure. By comparison, the electromagnetic
energy of the hearing instrument is lower than that
generated by household items such as halogen
lamps, computer monitors, dishwashers etc.
Protection against Harmful Ingress of Water
and Particulate Matter
The enclosures of the device fulll the requirements
of class IP57 according to EN60529:1991/A1:2000.
60
Cell Phone and Hearing Instrument
Compatibility
Some hearing instrument users have reported a
buzzing sound in their instruments when they are
using cell phones, indicating that the cell phone
and hearing instrument may not be compatible.
The compatibility of a particular hearing aid and
cell phone can be predicted by adding the rating
for the hearing aid immunity to the rating for the
cell phone emissions (ANSI C63.19-2006 American
National Standard Methods of Measurement of
Compatibility between Wireless Communication
Devices and Hearing Aids).
For example, the sum of a hearing aid with a
rating of 2 (M2/T2) and a telephone with a rating
of 3 (M3/T3) would result in a combined rating
of 5. According to the standard, any combined
rating that equals at least 5 would provide “normal
use”; a combined rating of 6 or greater would
indicate “excellent performance.”
61
The immunity of your Preciso hearing instrument
is at least M2/T2. The equipment performance
measurements, categories and system classica-
tions are based upon the best information available
but Hidden Hearing cannot guarantee that all users
will be satised.
62
Warranty
Your hearing instruments have a limited warranty,
covering defects in materials and workmanship.
This warranty covers the hearing instruments
themselves, but not accessories such as batteries,
tubing, earmolds, etc.
This warranty is void if a defect is the result
of misuse or mistreatment. The warranty is
also void if the hearing instruments have been
repaired by nonauthorized service personnel.
Please review the warranty with your hearing
care professional and make sure that your warranty
card is completed correctly.
63
Notes
64
Common Problems and Solutions
Problem Possible Cause Solution
Instrument
whistles
or squeals
Earpiece not inserted correctly Re-insert earpiece
Ear wax accumulation in ear canal Consult your hearing care professional or physician
Earmold may be too loose Consult your hearing care professional
Tubing may be split or improperly
connected
Consult your hearing care professional
No volume,
level too soft
or humming
noise
Instrument may not be turned ON Check that the battery door is closed completely
Battery may be dead or inserted
upside down
Insert a fresh battery or re-insert the battery
correctly
Volume level too soft Increase volume level with the control on the
instrument or remote control
Instrument may be muted Un-mute by giving any control on the hearing
instrument, RC-P or SoundGate a push
Instrument may be in telecoil
position
Check to make sure you are in the intended
program
Ear wax accumulation in ear canal Consult your hearing care professional or physician
Battery contacts may be dirty
or corroded
Open and close the battery door several times
or clean the battery contacts carefully with a dry
cotton swab
Instrument sound outlet may
be blocked
Check the tubing and the earmold or dome
Microphone sound inlet may
be blocked
Consult your hearing care professional, do not try
to clean this yourself
65
Problem Possible Cause Solution
Instrument
whistles
or squeals
Earpiece not inserted correctly Re-insert earpiece
Ear wax accumulation in ear canal Consult your hearing care professional or physician
Earmold may be too loose Consult your hearing care professional
Tubing may be split or improperly
connected
Consult your hearing care professional
No volume,
level too soft
or humming
noise
Instrument may not be turned ON Check that the battery door is closed completely
Battery may be dead or inserted
upside down
Insert a fresh battery or re-insert the battery
correctly
Volume level too soft Increase volume level with the control on the
instrument or remote control
Instrument may be muted Un-mute by giving any control on the hearing
instrument, RC-P or SoundGate a push
Instrument may be in telecoil
position
Check to make sure you are in the intended
program
Ear wax accumulation in ear canal Consult your hearing care professional or physician
Battery contacts may be dirty
or corroded
Open and close the battery door several times
or clean the battery contacts carefully with a dry
cotton swab
Instrument sound outlet may
be blocked
Check the tubing and the earmold or dome
Microphone sound inlet may
be blocked
Consult your hearing care professional, do not try
to clean this yourself
66
Problem Possible Cause Solution
Your hearing loss may have
increased
Consult your hearing care professional
Whirring noise,
fading, weak
or motor-boat-
ing sounds
Battery contacts may be dirty
or corroded
Open and close the battery door several times
or clean the battery contacts carefully with a dry
cotton swab
Moisture in hearing instrument Place instrument in Dry-Aid pack. Remove battery
rst. Consult your hearing care professional.
Low battery Insert a fresh battery
Instrument
switches from
ON to OFF
periodically
Low battery Insert a fresh battery
Instrument
beeps without
any action from
you (e.g. pro-
gram change)
Low battery Insert a fresh battery
Dome fell off
during removal
Dome was not mounted correctly
on the thin tube
Carefully remove the dome. If you cannot safely
reach it, contact your medical professional.
67
Problem Possible Cause Solution
Your hearing loss may have
increased
Consult your hearing care professional
Whirring noise,
fading, weak
or motor-boat-
ing sounds
Battery contacts may be dirty
or corroded
Open and close the battery door several times
or clean the battery contacts carefully with a dry
cotton swab
Moisture in hearing instrument Place instrument in Dry-Aid pack. Remove battery
rst. Consult your hearing care professional.
Low battery Insert a fresh battery
Instrument
switches from
ON to OFF
periodically
Low battery Insert a fresh battery
Instrument
beeps without
any action from
you (e.g. pro-
gram change)
Low battery Insert a fresh battery
Dome fell off
during removal
Dome was not mounted correctly
on the thin tube
Carefully remove the dome. If you cannot safely
reach it, contact your medical professional.
68
Information for the
Hearing Care Professional
A hearing care professional should advise a
prospective hearing instrument user to consult
with a licensed physician (preferably an ear
specialist) promptly, before dispensing a hearing
instrument, if the hearing care professional
determines through inquiry, actual observation or
review of any other available information concern-
ing the prospective user, that the prospective user
has any of the following conditions:
·Visible congenital or traumatic deformity of the
external or middle ear.
·History of active drainage from the ear within
the previous 90 days.
·History of sudden or rapidly progressive hearing
loss within the previous 90 days.
·Acute or chronic dizziness or vertigo.
·Unilateral hearing loss of a sudden or recent
onset within the previous 90 days.
69
·Audiometric air-bone gap equal to or greater
than 15 decibels at 500 hertz (Hz), 1000 Hz, and
2000 Hz.
·Visible evidence of signicant cerumen accumu-
lation or a foreign body in the ear canal.
·Pain or discomfort in the ear.
Special care should be exercised in selecting and
tting a hearing instrument whose maximum
sound pressure level exceeds 132 decibels due
to the fact that there may be risk of impairing the
remaining hearing of the hearing instrument user.
Children with Hearing Loss
A child with a hearing loss should be directed to
a physician for medical evaluation and to other
professionals for evaluation and rehabilitation since
hearing loss may cause problems with language
development and the educational and social
growth of a child.
70
Compliance with Requirements
for Europe
This device is in conformance with the require-
ments of the Directive 93/42/EEC of the Council
of the European Communities concerning medical
devices, MDD. This is certied by applying the
following marking:
This device also complies with the essential
requirements of the Directive 1999/5/EC of the
European Parliament on radio equipment and
telecommunications terminal equipment, R&TTE.
It operates as an inductive application in a
harmonized frequency band according to the
Commission Decision 2008/432/EC and may
be used in all member states of the EU and EFTA.
This is certied by applying the following marking:
71
Declaration of conformity is available at:
Bernafon AG
Morgenstrasse 131
3018 Bern
Switzerland
72
Compliance with Radio
Communications Requirements
for the USA and Canada
Bernafon AG
Preciso hearing instrument models PC9 CP, PC9
CPx, PC7 CP, PC7 CPx
FCC ID U6XF2BTE02
IC: 7031A-F2BTE02
Statement of compliance:
This device complies with part 15 of the FCC Rules
and RSS-210 of Industry Canada. Operation is
subject to the following two conditions:
(1) This device may not cause harmful interference,
and
(2) This device must accept any interference
received, including interference that may cause
undesired operation.
This Class B digital apparatus complies with
Canadian ICES-003.
This equipment has been tested and found to
comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules.
73
These limits are designed to provide reasonable
protection against harmful interference in a
residential installation.
This equipment generates, uses and can radiate
radio frequency energy and, if not installed and
used in accordance with the instructions, may
cause harmful interference to radio communi-
cations. However, there is no guarantee that inter-
ference will not occur in a particular installation.
If this equipment does cause harmful interference
to radio or television reception, which can be
determined by turning the equipment off and on,
the user is encouraged to try to correct the inter-
ference by one or more of the following measures:
·Reorient or relocate the receiving antenna.
·Increase the separation between the equipment
and receiver.
·Connect the equipment into an outlet on a
circuit different from that to which the receiver
is connected.
·Consult the dealer or an experience radio/TV
technician for help.
Changes or modications not expressly
approved by Bernafon AG could void the
user’s authority to operate the equipment.
74
Information and Explanation
of Symbols
The CE conformity marking
indicates conformance to all
applicable European Directives
This symbol indicates that the
products described in these
instructions for use adhere to the
requirements for an applied part of
Type B of EN 60601-1. The surface
of the hearing instrument is
specied as applied part of Type B.
This symbol indicates that it is
important for the user to read and
take into account the relevant
information in these instructions
for use
IP57 This symbol indicates the class of
protections against harmful ingress
of water and particulate matter
according to EN 60529.
IP5X indicates dust protection.
IPX7 indicates the protection
against the effects of temporary
immersion in water.
75
This sign indicates important
safety information that must be
observed to minimize risks or to
avoid hazardous situations
Important information for handling
and product safety
The crossed-out wheeled bin
indicates that the European
Directive on waste of electronic
equipment applies
operating
conditions
The product is designed such that
it functions without problem or
restrictions if used as intended,
unless otherwise noted in these
instructions for use
transport
and storage
conditions
During transport or storage, the
temperature should not exceed
the limit value of – 25°/60° Celsius
76
Notes
77
Notes
Service
If none of the actions, listed on the previous
pages, solve the problem, contact your hearing
care professional.
Do not attempt to repair your hearing
instruments yourself.
Place stamp with dispenser name and address here:
78
133618/UK
< 15 mm >
< >
8,15 mm
< >
9.0 mm
< 19 mm >
Placeholder
for FSC logo
04.13/BAG/133618/UK/subject to change
Distributor
Hidden Hearing
Medway St.
Maidstone ME14 1HL
United Kingdom
Hidden Hearing is one of the UK leaders
in private hearing healthcare.
For 40 years, we’ve helped hundreds
of thousands of people enjoy the benets
of clearer hearing.
Manufacturer
Bernafon AG
Morgenstrasse 131
3018 Bern
Switzerland
Phone +41 31 998 15 15
Fax +41 31 998 15 90
www.bernafon.com
www.bernafon.com