Bernafon F2BTE03 Air conducting Hearing Aids with wireless functionality User Manual

Bernafon AG Air conducting Hearing Aids with wireless functionality Users Manual

Users Manual

Instructions for Use
BEHIND-THE-EAR HEARING AIDS
HEARTOO 140 N
HEARTOO 120 N
Table of Contents
Model overview
Introduction to this booklet
Identify your hearing aid thin tube and dome
Your hearing aid – What it is
Step-by-step instructions for using your
hearing aid
Caring for your hearing aid 
Common problems and solutions 
Accessories 
General warnings 
Warning to hearing care professionals 
Children with hearing loss 
International warranty 
Mobile phone 
Technical information 
USA and Canada 
Information and explanation of symbols 
Conditions of use 
Technical data 
4
This booklet is valid for the following hearing aid
families
■ HearToo  N with wireless functionality
■ HearToo  N with wireless functionality
Model overview
5
This booklet shows you how to use and maintain
your new hearing aid Please read the booklet
carefully including the warning sections
This will help you to get the most out of your
new hearing aid
Your hearing care professional has adjusted the
hearing aid to meet your needs If you have
further questions please contact your hearing
care professional
Intended use
The hearing aids are intended to amplify and
transmit sound to the ear and thereby
compensate for impaired hearing The hearing
aids are intended to be used by children
(  months) and adults
IMPORTANT NOTICE
The hearing aid amplification is uniquely
adjusted and optimized to your personal
hearing capabilities during the fitting
performed by your hearing care professional
Introduction to this booklet
6
There are four dierent lengths of thin tubes as
well as four dierent sizes of domes available
Please identify your thin tube length and dome
size This will make it easier when replacing the
parts
Thin tube length Dome size
■ Length 
■ Length 
■ Length 
■ Length 
■  mm
■  mm
■  mm
■  mm
Identify your hearing aid thin tube
and dome
7
Bernafon nano BTE IFU
VR_ILU_nanoBTEwithSpira_BW_HI
Your hearing aid – What it is
Push button
Microphone
openings
Adapter
Thin tube
Sound outlet
Dome
Battery drawer Ear grip
(optional)
8
Step-by-step instructions for using
your hearing aid
Inserting the battery
·Your hearing aid uses a size  battery
·Gently swing the battery drawer fully open
but do not force it (A)
·Remove the sticker from the new battery (B)
·Place the battery into the empty compartment
The  sign on the battery should face up (C)
✼
For maximum power allow the battery to be
aired for  seconds before placing it into the
empty compartment
A B C
Bernafon nano BTE IFU
VR_ILU_BatteryReplacementNanoOut_BW_HI
Bernafon nano BTE IFU
VR_ILU_BatteryReplacementNanoIn_BW_HI
9
Turning the hearing aid ON
The battery drawer is used to switch the hearing
aid on To save battery life make sure your
hearing aid is switched o when you are not
wearing it
✼
Never use excessive force to open or close the
battery drawer
Click “ON”
Turn ON
Close the battery drawer
with the battery in place
Bernafon nano BTE IFU
VR_ILU_OnOffFunctionNanoBTE_BW_HI
10
Bernafon nano BTE IFU
VR_ILU_Left-rightEarMarkingNanoBTE_BW_HI
Identify left and right hearing aid
It is important to distinguish between the left
and the right hearing aid as they might be
programmed dierently
You can find leftright color indicators in the
battery drawer
A RED indicator marks the RIGHT hearing aid
A BLUE indicator marks the LEFT hearing aid
11
Bernafon nano BTE IFU
VR_ILU_InsertingNanoBTEspira3_BW_HI
Bernafon nano BTE IFU
VR_ILU_InsertingNanoBTEspira2_BW_HI
Bernafon nano BTE IFU
VR_ILU_InsertingNanoBTEspira1_BW_HI
Put on the hearing aid
If the thin tube is sticking out from your ear
insert the dome further If the ear grip is sticking
out it has not been positioned correctly Try
adjusting it again
IMPORTANT NOTICE
If the dome is not on the tube when removed
from the ear the dome might still be in the ear
canal Contact your hearing care professional
for further instructions
First position the hearing aid
behind your ear (A)
Push the ear grip into the bowl of
your ear (C)
Grasp the bend of the thin tube
Gently push the dome into your
ear canal until the tube rests
against the side of your head (B)
A
B
C
12
Changing the volume
The push button allows you to adjust the volume
You will hear a click when you turn the volume
up or down
✼
Your hearing aid automatically returns to a
preset loudness level when it starts or when
the battery is low If you find that the volume is
not adequate your hearing care professional
may need to adjust your hearing aid settings
Short
press
Bernafon nano BTE IFU
VR_ILU_nanoBTEwithSpira_BW_HI
Bernafon Veras IFU micro BTE
VR_ILU_MultiControlMicroBTE_BW_HI
Two HearToo N hearing aids
Left hearing aid Right hearing aid
Short press
(less than  sec) volume down volume up
One HearToo N hearing aid
Short press
(less than  sec) volume down
Long press
(about - sec) volume up
13
IMPORTANT NOTICE
Do not use the mute function as an o switch
as the hearing aid still draws from the battery
in this mode
Muting your hearing aid
Use the mute function if you need to silence the
hearing aid while wearing it
A long press (about  seconds) on the push
button will cause your hearing aid to mute
To un-mute the hearing aid give any control on
the hearing aid a push
If you wear one hearing aid (monaural fitting)
it is not possible to mute it
Long
press
Bernafon nano BTE IFU
VR_ILU_nanoBTEwithSpira_BW_HI
Bernafon Veras IFU micro BTE
VR_ILU_MultiControlMicroBTE_BW_HI
14
Removing your hearing aid
·Grasp the bend of the thin tube and gently pull
the tube and dome out of your ear
·Lift the hearing aid from behind your ear
✼
Do not remove the thin tube and dome by
pulling on the hearing aid This could
disconnect the hearing aid from the thin tube
15
Turning the hearing aid OFF
Open the battery drawer slightly until a click is
felt The hearing aid is now OFF
Changing the battery
When the battery is running out the hearing aid
will beep at regular intervals You should be
prepared to replace the battery The time until
the hearing aid stops working depends on the
battery type and manufacturer Mercury-free
batteries generally cause earlier warning beeps
Click “OFF”
Bernafon nano BTE IFU
VR_ILU_OnOffFunctionNanoBTE_BW_HI
16
Healthy ears produce a waxy substance that can
clog your hearing aid Please follow these
cleaning instructions to prevent wax build-up
and ensure optimal performance of your
hearing aid
For further information on the care of your
hearing aid please contact your hearing care
professional
General care instructions
Treat your hearing aid like any other delicate
electronic device (check the general warnings
starting on page ) and make sure that the
hearing aid does not come in contact with
moisture or water
·Always clean and dry your hands thoroughly
before handling the hearing aid
·Do not use your hearing aid without a dome
Caring for your hearing aid
17
Should your hearing aid come in contact with
water and stop working please follow these
guidelines
·gently wipe o any water on the outside of the
hearing aid
·open the battery drawer and remove the
battery
·gently wipe o any water in the battery drawer
·let the hearing aid dry with the battery drawer
open for approximately  minutes
·insert a new fresh battery and close the battery
drawer Your hearing aid should work normally
again
IMPORTANT NOTICE
Do not wear your hearing aid while showering
or participating in water activities Do not
immerse your hearing aid in water or other
liquids
18
Daily care instructions
·Check your hearing aid for ear wax and wipe it
clean with a cloth or tissue
·If necessary use the cleaning tool to remove
wax from the canal and vent openings on your
dome
·Open the battery drawer fully to allow air to
circulate
IMPORTANT NOTICE
Use a soft dry cloth to clean the hearing aid It
must never be washed or immersed in water or
other liquids
19
Specific care instructions
Clean your hearing aid (including parts) on a
regular basis as recommended by your hearing
care professional Microorganisms from an
unclean hearing aid may cause skin irritations
20
How to clean the thin tube
The thin tube should be cleaned to keep it clear
from moisture and wax If not cleaned it could
become blocked with wax which means no
sound will be able to come out
·Pull the thin tube out of the hearing aid (A)
·Use a soft dry cloth or tissue to clean the
outside of the thin tube and dome
·Push the cleaning tool all the way through the
thin tube (B)
Bernafon nano BTE IFU
VR_ILU_ExchangingSpiraNanoBTE_BW_HI
Reconnect the thin tube to the hearing aid
adapter (A)
Thin tube
connector
Hearing aid
adapter
A B
21
Use the cleaning wire to remove the wax from
the vents (C) and discard it
✼
To avoid blocking the thin tube do not use
water to clean it
Clean_SpiraexDome4
C
22
How to exchange the dome
Inspect your hearing aid’s dome for yellowing
hardening and cracks In the case of these
changes consider replacing your dome or
contacting your hearing care professional Spare
domes may be obtained from your hearing care
professional
·Clean your hands thoroughly before replacing
the dome Never change the dome with wet or
dirty fingers
·Remove the old dome by pulling it o the end
of the thin tube (A)
·Push a new dome as far as possible onto the
thin tube When attached correctly the dome
should touch the plastic ring around the thin
tube (B)
A B
23
How to exchange the thin tube
If the thin tube becomes discolored sti or
brittle it should be replaced
·Hold the hearing aid by the hearing aid adapter
and grasp the thin tube close to the connector
·Pull firmly to remove the old tube
·Attach the new thin tube by pushing it firmly
into the connector
Bernafon nano BTE IFU
VR_ILU_ExchangingSpiraNanoBTE_BW_HI
Thin tube
connector
Hearing aid
adapter
24
Hearing aid whistles or squeals
Check that the dome is inserted correctly If this
is the case and the hearing aid still whistles or
squeals please contact your hearing care
professional
No volume, level too soft or humming noise
Check if the volume level is too soft and adjust
by increasing the volume level with the control
on your hearing aid If you have no volume at all
check whether the hearing aid is in mute
position If the problem still occurs check that
the battery drawer is closed completely Also
check if the battery is inserted correctly If the
problem still remains change the battery If the
problem still persists contact your hearing care
professional
Common problems and solutions
25
Whirring noise, fading, weak or motor-boating sounds
Open and close the battery drawer several times
or clean the battery contacts carefully with a dry
cotton swab If the problem still occurs change
the battery If the problem still remains contact
your hearing care professional
Hearing aid switches from ON to OFF periodically
Your battery is running down Please change the
battery
Hearing aid beeps without any action from you
Your battery is running down Please change the
battery
Other problems with your hearing aid
If other problems occur with your hearing aid
which are not listed contact your hearing care
professional
26
For HearToo  hearing aids the following
accessory is available
■ Remote control For more details please refer
to the Instructions for Use for the remote
control
For further information on accessories please
contact your hearing care professional
Accessories
RC-N_ILLU_OperationHandHeld_BW
11
Remote control
27
You should familiarize yourself fully with the
following general warnings and the entire
contents of this booklet before using your
hearing aid to ensure personal safety and correct
use
Contact your hearing care professional if you
experience unexpected operations or events with
your hearing aid
Please note that a hearing aid will not restore
normal hearing and will not prevent or improve a
hearing impairment resulting from organic
conditions Furthermore note that in most cases
infrequent use of a hearing aid does not permit a
user to attain full benefit from it
General warnings
28
General warnings
Usage of hearing aids
·Hearing aids should be used only as directed
and adjusted by your hearing care professional
Misuse can result in sudden and permanent
hearing loss
·Never allow others to wear your hearing aid as
incorrect usage could cause permanent
damage to their hearing
Choking hazards & risk of swallowing batteries and other
small parts
·Hearing aids their parts and batteries should
be kept out of reach of children and anyone
who might swallow these items or otherwise
cause injury to themselves
·Batteries have occasionally been mistaken for
pills Therefore check your medicine carefully
before swallowing any pills
If a battery or hearing aid is swallowed see a
doctor immediately
29
Battery use
·Always use batteries recommended by your
hearing care professional Batteries of low
quality may leak and cause bodily harm
·Never attempt to recharge your batteries and
never dispose of batteries by burning them
There is a risk that the batteries will explode
Dysfunction
·Be aware of the possibility that your hearing aid
may stop working without notice Keep this in
mind when you depend on warning sounds
(eg when you are in trac) The hearing aids
may stop functioning for instance if the
batteries have expired or if the tubing is
blocked by moisture or ear wax
Active implants
·Caution must be taken with active implants In
general follow the guidelines recommended by
manufacturers of implantable defibrillators and
pacemakers regarding use with mobile phones
and magnets
·If you have an active brain implant please
contact the manufacturer of your implantable
device for information about the risk of
disturbance
General warnings
30
X-ray, CT, MR, PET scanning, electrotherapy and surgery
·Remove your hearing aid before X-ray
CTMRPET scanning electrotherapy
surgery etc as your hearing aid may be
damaged when exposed to strong fields
Heat and chemicals
·The hearing aid must never be exposed to
extreme heat for example left inside a parked
car in the sun
·The hearing aid must not be dried in microwave
ovens or other ovens
·The chemicals in cosmetics hairspray perfume
aftershave lotion suntan lotion and insect
repellent can damage the hearing aid Always
remove your hearing aid before applying such
products and allow time to dry before use
General warnings
31
Possible side effects
·Hearing aids or domes may cause an
accelerated accumulation of ear wax
·The otherwise non-allergenic materials used in
hearing aids may in rare cases cause a skin
irritation or other side eects
Please seek consultation with a physician if
these conditions occur
Interference
·The hearing aid has been thoroughly tested for
interference according to the most stringent
international standards However interference
between the hearing aid and other devices
(eg some mobile telephones citizens band
systems shop alarm systems and other
devices) may occur If this occurs increase the
distance between the hearing aid and the
interfering device
General warnings
32
General warnings
Connection to external equipment
·The safety of the use of the hearing aid when
connected to external equipment (via auxiliary
input cable via USB cable or directly) is
determined by the external equipment When
connected to external equipment plugged into
a wall outlet this equipment must comply with
IEC- IEC- or equivalent safety
standards
Safety information
·Hearing aids should be adjusted by a hearing
care professional
·Never insert cleaning tools into the sound
outlet or microphone inlet This could damage
the hearing aid
·Remove your hearing aid before sleeping
·Keep your hearing aid in the case for protection
when you are not wearing it
·Be aware of the possibility that the directional
microphone in your hearing aid may reduce the
volume of some warning sounds coming from
behind you
33
A hearing care professional should advise a
prospective hearing aid user to consult promptly
with a licensed physician (preferably an ear
specialist) before dispensing a hearing aid if the
hearing care professional determines through
inquiry actual observation or review of any
other available information concerning the
prospective user that the prospective user has
any of the following conditions
i Visible congenital or traumatic deformity of
the ear
ii History of active drainage from the ear within
the previous  days
iii History of sudden or rapidly progressive
hearing loss within the previous  days
iv Acute or chronic dizziness
v Unilateral hearing loss of sudden or recent
onset within the previous  days
vi Audiometric air-bone gap equal to or greater
than  decibels at  hertz (Hz)  Hz
and  Hz
vii Visible evidence of significant cerumen
accumulation or a foreign body in the ear
canal
viii Pain or discomfort in the ear
Warning to hearing care
professionals
34
Special care should be exercised in selecting and
fitting a hearing aid whose maximum sound
pressure level exceeds  decibels because
there may be risk of impairing the remaining
hearing of the hearing aid user (This provision is
required only for those hearing aids with a
maximum sound pressure capability greater than
 decibels [dB SPL])
Important notice for prospective hearing aid users
Good health practice requires that a person with
a hearing loss have a medical evaluation by a
licensed physician (preferably a physician who
specializes in diseases of the ear) before
purchasing a hearing aid Licensed physicians
who specialize in diseases of the ear are often
referred to as otolaryngologists otologists or
otorhinolaryngologists The purpose of medical
evaluation is to assure that all medically treatable
conditions that may aect hearing are identified
and treated before the hearing aid is purchased
Following the medical evaluation the physician
will give you a written statement that states that
your hearing loss has been medically evaluated
and that you may be considered a candidate for
a hearing aid The physician will refer you to an
audiologist or a hearing care professional as
appropriate for a hearing aid evaluation
35
The audiologist or hearing care professional will
conduct a hearing aid evaluation to assess your
ability to hear with and without a hearing aid
The hearing aid evaluation will enable the
audiologist or hearing care professional to select
and fit a hearing aid to your individual needs If
you have reservations about your ability to adapt
to amplification you should inquire about the
availability of a trial-rental or purchase-option
program Many hearing care professionals now
oer programs that permit you to wear a hearing
aid for a period of time for a nominal fee after
which you may decide if you want to purchase
the hearing aid Federal law restricts this device
to sale by or on the order of a doctor audiologist
or other hearing care practitioner licensed to
dispense hearing aids in your state-in accordance
with all applicable rules and regulations
36
Children with hearing loss
In addition to seeing a physician for medical
evaluation a child with a hearing loss should be
directed to an audiologist for evaluation and
rehabilitation since hearing loss may cause
problems in language development and
educational and social growth of a child
An audiologist is qualified by training and
experience to assist in the evaluation and
rehabilitation of a child with a hearing loss
Contact the National Poison Center at
--- or National Battery Ingestion
Hotline at --
37
International warranty
Your hearing aid is covered by an international
limited warranty issued by the manufacturer for a
period of  months from the date of delivery
This limited warranty covers manufacturing and
material defects in the hearing aid itself but not
in accessories such as batteries tubing
speakers earpieces and filters etc Problems
arising from improperincorrect handling or care
excessive use accidents repairs made by an
unauthorized party exposure to corrosive
conditions physical changes in your ear damage
due to foreign objects entering the device or
incorrect adjustments are NOT covered by the
limited warranty and may void it
The above warranty does not aect any legal
rights that you might have under applicable
national legislation governing sale of consumer
goods Your hearing care professional may have
issued a warranty that goes beyond the clauses
of this limited warranty Please consult himher
for further information
If you need service
Take your hearing aid to your hearing care
professional who may be able to sort out minor
problems and adjustments immediately
38
Date Model
Warranty period
Serial no Serial no
Battery size Battery size
Hearing care professional contact details
✼
Do not attempt to repair your hearing aid
yourself
39
Mobile phone
Some hearing aid users have reported a buzzing
sound in their hearing aid when they are using
mobile phones indicating that the mobile phone
and hearing aid may not be compatible
The ANSI C standard determines the
prediction of compatibility between a specific
hearing aid and a mobile phone by adding the
numerical value of the rating for the hearing aid
immunity to the numerical value of the rating for
the mobile phone emissions
A sum of  would indicate that the combination
of wireless device and hearing aid is usable a
combined rating that equals  would provide
normal use a combined rating of  or greater
would indicate excellent performance
Whereas all hearing aids have acoustic coupling
only the larger hearing aids have the physical
space for telecoil (inductive) coupling These two
types of coupling have dierent rating scales
(M–M for acoustic coupling and T–T for
telecoil coupling respectively) and both ratings
are therefore relevant when predicting the
compatibility of a particular hearing aid
For a hearing aid with both acoustic coupling
and telecoil coupling with a rating of MT and
with a telephone rating of MT the combined
rating is  (MM) for the acoustic coupling
and  (TT) for the telecoil coupling
40
According to the guideline given above both
types of coupling will thereby be acceptable
with the acoustic coupling indicating excellent
performance and the telecoil coupling indicating
normal use The equipment performance
measurements categories and system
classifications are based upon the best
information available but it cannot be
guaranteed that all users will be satisfied
The immunity of this hearing aid is at least
MT The equipment performance
measurements categories and system
classifications are based upon the best
information available but cannot guarantee that
all users will be satisfied
IMPORTANT NOTICE
The performance of individual hearing aids may
vary with individual mobile phones Therefore
please try this hearing aid with your mobile
phone or if you are purchasing a new phone
be sure to try it with your hearing aid prior to
purchase For additional guidance please ask
your mobile phone provider for the booklet
entitled “Hearing Aid Compatibility with Digital
Wireless Cell Phones”
41
The hearing aid contains a radio transmitter
using short range magnetic induction technology
working at  MHz The magnetic field strength
of the transmitter is very weak and is always
below – dBAm at  meter distance
The emission power from the radio system is well
below international emission limits for human
exposure For comparison the radiation of the
hearing aid is lower than unintended electro-
magnetic radiation from for example halogen
lamps computer monitors dishwashers etc
The hearing aid complies with international
standards concerning radio transmitters
electromagnetic compatibility and human
exposure
Due to the limited space available on the hearing
aid all relevant approval markings are found in
this document
Technical information
42
The hearing aid contains a radio module with the
following certification ID numbers
FCC ID UXFBTE
IC A-FBTE
The device complies with Part  of the FCC
rules and RSS- of Industry Canada
Operation is subject to the following two
conditions
 this device may not cause harmful
interference
 this device must accept any interference
received including interference that may
cause undesired operation
Changes or modifications not expressly
approved by the party responsible for
compliance could void the user’s authority to
operate the equipment
USA and Canada
43
This Class B digital apparatus complies with
Canadian ICES-
Note This equipment has been tested and found
to comply with the limits for a Class B digital
device pursuant to part  of the FCC Rules
These limits are designed to provide reasonable
protection against harmful interference in a
residential installation
This equipment generates uses and can radiate
radio frequency energy and if not installed and
used in accordance with the instructions may
cause harmful interference to radio
communications
However there is no guarantee that interference
will not occur in a particular installation If this
equipment does cause harmful interference to
radio or television reception which can be
determined by turning the equipment o and on
the user is encouraged to try to correct the
interference by one or more of the following
measures
·reorient or relocate the receiving antenna
·increase the separation between the equipment
and receiver
·connect the equipment into an outlet on a
circuit dierent from that to which the receiver
is connected
·consult the manufacturer or an experienced
radioTV technician for help
44
The manufacturer declares that this hearing aid
is in compliance with the essential requirements
and other relevant provisions of Directive
EU
Declaration of Conformity is available at the
manufacturer
Manufacturer
Bernafon AG
Morgenstrasse 
 Bern
Switzerland
wwwbernafoncom
0543 0682
Waste from electronic
equipment must be handled
according to local regulations.
E2105
45
Notes
46
The CE marking indicates compliance to
all applicable European Directives The
-digit numbers after the CE marking
correspond to the identification number
of notified bodies
This symbol indicates that the products
described in these instructions for use
adhere to the requirements for an applied
part of Type B of EN - The surface
of the hearing aid is specified as applied
part of Type B
This symbol indicates the class of
protections against harmful ingress of
water and particulate matter according to
EN A
IPX indicates dust protection
IPX indicates the protection against the
eects of temporary immersion in water
Information and explanation
of symbols
47
The crossed-out wheeled bin indicates the
European Directive EU on waste
of electronic equipment applies Please
recycle your hearing aid and batteries
according to your local regulations or
return them to your hearing care
professional for disposal
This symbol indicates to follow the
instructions for use in this booklet
E2105
EMC and Radio communications
compliance label Australia and New
Zealand
Manufacturer
Keep dry
REF Catalogue number
SN Serial number
48
Operating
conditions
Temperature
F to F
Relative humidity
 to  non-condensing
Storage and
transportation
conditions
Temperature and humidity
should not exceed the
following limits for extended
periods during transportation
and storage
Temperature
–F to F
Relative humidity
 to  non-condensing
Conditions of use
49
Technical Data
BEHIND-THE-EAR HEARING AIDS
HEARTOO 140 N
HEARTOO 120 N
50
HearToo N
CC COUPLER
HearToo  HearToo 
OSPL  HFA (dB SPL)  
Full-on Gain HFA (dB)  
Reference Test Gain (dB)  
Frequency Range (Hz) – –
Distortion  Hz ()  
Equivalent Input Noise (dB A)  
Operating Current (mA)  
Attack Time (ms) ± ±
Release Time (ms) ± ±
51
2CC COUPLER
Additional Information
Technical data measured with expansion corresponding to
the test box measurement settings
“cc” refers to a coupler according to IEC -
Applied versions ANSI S- IEC -
Full-on gain is measured with the gain control of the
hearing aid set to its full-on position minus  dB and with
an input SPL of  dB This is to obtain a gain response
equal to the full-on gain response from eg
ANSI S- but without influence of feedback
HearToo C 
HearToo C 
120
110
100
90
80
70
100 1k 10k
Frequency (Hz)
OutputdB SPL
140
130
120
110
100
90
100 1k 10k
110
100
90
80
70
60
Frequency (Hz)
Output  dB SPL
Output OSPL 90
Frequency Response
US
< 15 mm >
< >
8,15 mm
< >
9.0 mm
< 19 mm >
Placeholder
for FSC logo
Manufacturer:
Bernafon AG
Morgenstrasse 131
3018 Bern
Switzerland
www.bernafon.com
--USsubject to change
0000185768000001

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