Bernafon F2BTE04 Air conducting Hearing Aids with wireless functionality User Manual

Bernafon AG Air conducting Hearing Aids with wireless functionality Users Manual

Users Manual

Instructions for UseBEHIND-THE-EAR HEARING AIDS HEARTOO 140 CHEARTOO 120 C
Table of ContentsModel overview Introduction to this booklet Identify your hearing aid thin tube and dome Your hearing aid–What it is Step-by-step instructions for using your hearing aid Caring for your hearing aid Common problems and solutions Accessories General warnings Warning to hearing care professionals Children with hearing loss International warranty Mobile phone Technical information USA and Canada Information and explanation of symbols Conditions of use Technical data 
4This booklet is valid for the following hearing aidfamilies■ HearToo  C with wireless functionality■ HearToo  C with wireless functionalityModel overview
5This booklet shows you how to use and maintainyour new hearing aid Please read the bookletcarefully including the warning sections This will help you to get the most out of your new hearing aidYour hearing care professional has adjusted the hearing aid to meet your needs If you have further questions please contact your hearing care professionalIntended useThe hearing aids are intended to amplify and transmit sound to the ear and thereby compensate for impaired hearing The hearing aids are intended to be used by children ( months) and adults IMPORTANT NOTICE The hearing aid amplification is uniquely adjusted and optimized to your personal hearing capabilities during the fitting performed by your hearing care professionalIntroduction to this booklet
6There are four dierent lengths of thin tubes as well as four dierent sizes of domes available Please identify your thin tube length and dome size This will make it easier when replacing the parts Thin tube length Dome size■ Length ■ Length ■ Length ■ Length ■  mm■  mm■  mm■  mmIdentify your hearing aid thin tube and dome
7Your hearing aid – What it isBernafon Veras IFU micro BTEVR_ILU_microBTEwithSpira_BW_HIPush buttonMicrophoneopeningsAdapterThin tubeSound outletDomeBattery drawer Ear grip(optional)
8Step-by-step instructions for using your hearing aidInserting the battery ·Your hearing aid uses a size  battery ·Gently swing the battery door fully open but do not force it (A) ·Remove the sticker from the new battery (B) ·Place the battery into the empty compartment The  sign on the battery should face up (C) ✼ For maximum power allow the battery to be aired for  seconds before placing it into the empty compartmentVR_ILU_BatteryReplacementMicroBTEin_BW_HIBernafon Veras IFU micro BTEA B C
9Turning the hearing aid ON The battery drawer is used to switch the hearing aid on To save battery life make sure your hearing aid is switched o when you are not wearing it ✼ Never use excessive force to open or close the battery doorClick “ON”Bernafon Veras IFU micro BTEVR_ILU_OnOFunctionMicroBTE_BW_HITurn ONClose the battery drawerwith the battery in place
10Bernafon Veras IFU micro BTEVR_ILU_Left-rightEarMarkingMicroBTE_BW_HIIdentify left and right hearing aid It is important to distinguish between the left and the right hearing aid as they might be programmed dierentlyYou can find leftright color indicators in the battery drawerA RED indicator marks the RIGHT hearing aidA BLUE indicator marks the LEFT hearing aid
11Put on the hearing aidIf the thin tube is sticking out from your ear insert the dome further If the ear grip is sticking out it has not been positioned correctly Try adjusting it again IMPORTANT NOTICE If the dome is not on the tube when removed from the ear the dome might still be in the ear canal Contact your hearing care professional for further instructionsBernafon Veras IFU micro BTEVR_ILU_InsertingMicroBTEspira3_BW_HIBernafon Veras IFU micro BTEVR_ILU_InsertingMicroBTEspira1_BW_HIBernafon Veras IFU micro BTEVR_ILU_InsertingMicroBTEspira2_BW_HIFirst position the hearing aid behind your ear (A)Push the ear grip into the bowl of your ear (C)Grasp the bend of the thin tube Gently push the dome into your ear canal until the tube rests against the side of your head (B)ABC
12Changing the volume The push buttons allow you to adjust the volumeYou will hear a click when you turn the volume up or downTo increase the volume press the upper push button (a short press less than  second) Repeat until you reach the desired loudness To decrease the volume press the lower push button (a short press less than  second) Repeat until you reach the desired loudnessShortpressBernafon Veras IFU micro BTEVR_ILU_MultiControlMicroBTE_BW_HI ✼ Your hearing aid automatically returns to a preset loudness level when it starts or when the battery is low If you find that the volume is not adequate your hearing care professional may need to adjust your hearing aid settings
13LongpressBernafon Veras IFU micro BTEVR_ILU_MultiControlMicroBTE_BW_HI IMPORTANT NOTICE Do not use the mute function as an o switch as the hearing aid still draws from the battery in this modeMuting your hearing aid Use the mute function if you need to silence thehearing aid while wearing itA long press (about  seconds) on either the upper or lower push button will cause your hearing aid to mute To un-mute the hearing aid give any control on the hearing aid a push
14Removing your hearing aid ·Grasp the bend of the thin tube and gently pull the tube and dome out of your ear ·Lift the hearing aid from behind your ear ✼ Do not remove the thin tube and dome by pulling on the hearing aid This could disconnect the hearing aid from the thin tube
15Turning the hearing aid OFF Open the battery drawer slightly until a click is felt The hearing aid is now OFFChanging the batteryWhen the battery is running out the hearing aid will beep at regular intervals You should be prepared to replace the battery The time until the hearing aid stops working depends on the battery type and manufacturer Mercury-free batteries generally cause earlier warning beepsBernafon Veras IFU micro BTEVR_ILU_OnOFunctionMicroBTE_BW_HIClick “OFF”
16Healthy ears produce a waxy substance that can clog your hearing aid Please follow these cleaning instructions to prevent wax build-up and ensure optimal performance of your hearing aidFor further information on the care of yourhearing aid please contact your hearing care professionalGeneral care instructionsTreat your hearing aid like any other delicate electronic device (check the general warnings starting on page ) and make sure that the hearing aid does not come in contact with moisture or water ·Always clean and dry your hands thoroughly before handling the hearing aid ·Do not use your hearing aid without a domeCaring for your hearing aid
17Should your hearing aid come in contact with water and stop working please follow these guidelines ·gently wipe o any water on the outside of the hearing aid ·open the battery door and remove the battery ·gently wipe o any water in the battery door ·let the hearing aid dry with the battery door open for approximately  minutes ·insert a new fresh battery and close the battery door Your hearing aid should work normally again IMPORTANT NOTICE Do not wear your hearing aid while showering or participating in water activities Do not immerse your hearing aid in water or other liquids
18Daily care instructions ·Check your hearing aid for ear wax and wipe it clean with a cloth or tissue ·If necessary use the cleaning tool to remove wax from the canal and vent openings on your dome ·Open the battery door fully to allow air to circulate IMPORTANT NOTICE Use a soft dry cloth to clean the hearing aid It must never be washed or immersed in water or other liquids
19Specific care instructionsClean your hearing aid (including parts) on a regular basis as recommended by your hearing care professional Microorganisms from an unclean hearing aid may cause skin irritations
20How to clean the thin tube The thin tube should be cleaned to keep it clear from moisture and wax If not cleaned it could become blocked with wax which means no sound will be able to come out ·Pull the thin tube out of the hearing aid (A) ·Use a soft dry cloth or tissue to clean the outside of the thin tube and dome ·Push the cleaning tool all the way through the thin tube (B)
21Reconnect the thin tube to the hearing aid adapter (A)Thin tube connectorHearing aid adapterA B
22Use the cleaning wire to remove the wax from the vents (C) and discard it ✼ To avoid blocking the thin tube do not use water to clean itClean_SpiraexDome4C
23How to exchange the domeInspect your hearing aid’s dome for yellowing hardening and cracks In the case of these changes consider replacing your dome or contacting your hearing care professional Spare domes may be obtained from your hearing care professional ·Clean your hands thoroughly before replacing the dome Never change the dome with wet or dirty fingers ·Remove the old dome by pulling it o the end of the thin tube (A) ·Push a new dome as far as possible onto the thin tube When attached correctly the dome should touch the plastic ring around the thin tube (B) A B
24How to exchange the thin tubeIf the thin tube becomes discolored sti or brittle it should be replaced ·Hold the hearing aid by the hearing aid adapter and grasp the thin tube close to the connector ·Pull firmly to remove the old tube ·Attach the new thin tube by pushing it firmly into the connectorThin tube connectorHearing aid adapter
25Hearing aid whistles or squealsCheck that the dome is inserted correctly If this is the case and the hearing aid still whistles or squeals please contact your hearing care professionalNo volume, level too soft or humming noiseCheck if the volume level is too soft and adjust by increasing the volume level with the control on your hearing aid If you have no volume at all check whether the hearing aid is in mute position If the problem still occurs check that the battery door is closed completely Also check if the battery is inserted correctly If the problem still remains change the battery If the problem still persists contact your hearing care professionalCommon problems and solutions
26Whirring noise, fading, weak or motor-boating soundsOpen and close the battery door several times or clean the battery contacts carefully with a dry cotton swab If the problem still occurs change the battery If the problem still remains contact your hearing care professionalHearing aid switches from ON to OFF periodicallyYour battery is running down Please change the battery Hearing aid beeps without any action from youYour battery is running down Please change the battery Other problems with your hearing aidIf other problems occur with your hearing aid which are not listed contact your hearing care professional
27For HearToo  hearing aids the following accessory is available■ Remote control For more details please refer to the Instructions for Use for the remote controlFor further information on accessories please contact your hearing care professionalAccessoriesRC-N_ILLU_OperationHandHeld_BW11Remote control
28You should familiarize yourself fully with the following general warnings and the entire contents of this booklet before using your hearing aid to ensure personal safety and correct use Contact your hearing care professional if you experience unexpected operations or events with your hearing aid Please note that a hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions Furthermore note that in most cases infrequent use of a hearing aid does not permit a user to attain full benefit from it General warnings
29General warningsUsage of hearing aids ·Hearing aids should be used only as directed and adjusted by your hearing care professional Misuse can result in sudden and permanent hearing loss ·Never allow others to wear your hearing aid as incorrect usage could cause permanent damage to their hearingChoking hazards & risk of swallowing batteries and other small parts ·Hearing aids their parts and batteries should be kept out of reach of children and anyone who might swallow these items or otherwise cause injury to themselves ·Batteries have occasionally been mistaken for pills Therefore check your medicine carefully before swallowing any pillsIf a battery or hearing aid is swallowed see adoctor immediately
30Battery use ·Always use batteries recommended by your hearing care professional Batteries of low quality may leak and cause bodily harm ·Never attempt to recharge your batteries and never dispose of batteries by burning them There is a risk that the batteries will explodeDysfunction ·Be aware of the possibility that your hearing aid may stop working without notice Keep this in mind when you depend on warning sounds (eg when you are in trac) The hearing aids may stop functioning for instance if the batteries have expired or if the tubing is blocked by moisture or ear waxActive implants ·Caution must be taken with active implants In general follow the guidelines recommended by manufacturers of implantable defibrillators and pacemakers regarding use with mobile phones and magnets ·If you have an active brain implant please contact the manufacturer of your implantable device for information about the risk of disturbance General warnings
31X-ray, CT, MR, PET scanning, electrotherapy and surgery ·Remove your hearing aid before X-ray CTMRPET scanning electrotherapy surgery etc as your hearing aid may be damaged when exposed to strong fieldsHeat and chemicals ·The hearing aid must never be exposed to extreme heat for example left inside a parked car in the sun ·The hearing aid must not be dried in microwave ovens or other ovens ·The chemicals in cosmetics hairspray perfume aftershave lotion suntan lotion and insect repellent can damage the hearing aid Always remove your hearing aid before applying such products and allow time to dry before use For information on whether your hearing aid is a power instrument please ask your hearing care professionalGeneral warnings
32Possible side effects ·Hearing aids or domes may cause an accelerated accumulation of ear wax ·The otherwise non-allergenic materials used in hearing aids may in rare cases cause a skin irritation or other side eects Please seek consultation with a physician if these conditions occurInterference ·The hearing aid has been thoroughly tested for interference according to the most stringent international standards However interference between the hearing aid and other devices (eg some mobile telephones citizens band systems shop alarm systems and other devices) may occur If this occurs increase the distance between the hearing aid and the interfering deviceGeneral warnings
33General warningsConnection to external equipment ·The safety of the use of the hearing aid when connected to external equipment (via auxiliary input cable via USB cable or directly) is determined by the external equipment When connected to external equipment plugged into a wall outlet this equipment must comply with IEC- IEC- or equivalent safety standards Safety information ·Hearing aids should be adjusted by a hearing care professional ·Never insert cleaning tools into the sound outlet or microphone inlet This could damage the hearing aid ·Remove your hearing aid before sleeping ·Keep your hearing aid in the case for protection when you are not wearing it ·Be aware of the possibility that the directional microphone in your hearing aid may reduce the volume of some warning sounds coming from behind you
34Warning to hearing care professionalsA hearing care professional should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing care professional determines through inquiry actual observation or review of any other available information concerning the prospective user that the prospective user has any of the following conditionsi Visible congenital or traumatic deformity of the earii History of active drainage from the ear within the previous  daysiii History of sudden or rapidly progressive hearing loss within the previous  daysiv Acute or chronic dizzinessv Unilateral hearing loss of sudden or recent onset within the previous  daysvi Audiometric air-bone gap equal to or greater than  decibels at  hertz (Hz)  Hz and  Hzvii Visible evidence of significant cerumen accumulation or a foreign body in the ear canalviii Pain or discomfort in the ear
35Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds  decibels because there may be risk of impairing the remaining hearing of the hearing aid user (This provision is required only for those hearing aids with a maximum sound pressure capability greater than  decibels [dB SPL])Important notice for prospective hearing aid usersGood health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists otologists or otorhinolaryngologists The purpose of medical evaluation is to assure that all medically treatable conditions that may aect hearing are identified and treated before the hearing aid is purchased Following the medical evaluation the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid The physician will refer you to an audiologist or a hearing care professional as appropriate for a hearing aid evaluation
36The audiologist or hearing care professional will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid The hearing aid evaluation will enable the audiologist or hearing care professional to select and fit a hearing aid to your individual needs If you have reservations about your ability to adapt to amplification you should inquire about the availability of a trial-rental or purchase-option program Many hearing care professionals now oer programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid Federal law restricts this device to sale by or on the order of a doctor audiologist or other hearing care practitioner licensed to dispense hearing aids in your state-in accordance with all applicable rules and regulations
37Children with hearing lossIn addition to seeing a physician for medical evaluation a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and educational and social growth of a child An audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of a child with a hearing loss Federal law restricts this device to sale by or on the order of a doctor audiologist or other hearing care practitioner licensed to dispense hearing aids in your state-in accordance with all applicable rules and regulations
38International warrantyYour hearing aid is covered by an international limited warranty issued by the manufacturer for a period of  months from the date of delivery This limited warranty covers manufacturing and material defects in the hearing aid itself but not in accessories such as batteries tubing speakers earpieces and filters etc Problems arising from improperincorrect handling or care excessive use accidents repairs made by an unauthorized party exposure to corrosive conditions physical changes in your ear damage due to foreign objects entering the device or incorrect adjustments are NOT covered by thelimited warranty and may void itThe above warranty does not aect any legal rights that you might have under applicable national legislation governing sale of consumer goods Your hearing care professional may have issued a warranty that goes beyond the clauses of this limited warranty Please consult himher for further informationIf you need serviceTake your hearing aid to your hearing care professional who may be able to sort out minor problems and adjustments immediately
39Date ModelWarranty periodModel L Model RSerial no Serial noBattery size Battery sizeHearing care professional contact details ✼ Do not attempt to repair your hearing aid yourself
40Mobile phoneSome hearing aid users have reported a buzzing sound in their hearing aid when they are using mobile phones indicating that the mobile phone and hearing aid may not be compatibleThe ANSI C standard determines the prediction of compatibility between a specific hearing aid and a mobile phone by adding the numerical value of the rating for the hearing aid immunity to the numerical value of the rating for the mobile phone emissionsA sum of  would indicate that the combination of wireless device and hearing aid is usable a combined rating that equals  would provide normal use a combined rating of  or greater would indicate excellent performanceWhereas all hearing aids have acoustic coupling only the larger hearing aids have the physical space for telecoil (inductive) coupling These two types of coupling have dierent rating scales (M–M for acoustic coupling and T–T for telecoil coupling respectively) and both ratings are therefore relevant when predicting the compatibility of a particular hearing aidFor a hearing aid with both acoustic coupling and telecoil coupling with a rating of MT and with a telephone rating of MT the combined rating is  (MM) for the acoustic coupling and  (TT) for the telecoil coupling
41According to the guideline given above both types of coupling will thereby be acceptable with the acoustic coupling indicating excellent performance and the telecoil coupling indicating normal use The equipment performance measurements categories and system classifications are based upon the best information available but it cannot be guaranteed that all users will be satisfiedThe immunity of this hearing aid is at least MT The equipment performance measurements categories and system classifications are based upon the best information available but cannot guarantee that all users will be satisfiedIMPORTANT NOTICE The performance of individual hearing aids may vary with individual mobile phones Therefore please try this hearing aid with your mobile phone or if you are purchasing a new phone be sure to try it with your hearing aid prior to purchase For additional guidance please ask your mobile phone provider for the booklet entitled “Hearing Aid Compatibility with Digital Wireless Cell Phones”
42The hearing aid contains a radio transmitter using short range magnetic induction technology working at  MHz The magnetic field strength of the transmitter is very weak and is always below – dBAm at  meter distanceThe emission power from the radio system is well below international emission limits for human exposure For comparison the radiation of the hearing aid is lower than unintended electromagnetic radiation from for example halogen lamps computer monitors dishwashers etc The hearing aid complies with international standards concerning radio transmitters electromagnetic compatibility and human exposureDue to the limited space available on the hearing aid all relevant approval markings are found in this documentTechnical information
43The hearing aid contains a radio module with thefollowing certification ID numbersFCC ID UXFBTEIC A-FBTEThe device complies with Part  of the FCC rules and RSS- of Industry CanadaOperation is subject to the following two conditions  this device may not cause harmful interference this device must accept any interference received including interference that may cause undesired operationChanges or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipmentUSA and Canada
44This Class B digital apparatus complies with Canadian ICES-Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part  of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installationThis equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communicationsHowever there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment o and on the user is encouraged to try to correct the interference by one or more of the following measures ·reorient or relocate the receiving antenna ·increase the separation between the equipment and receiver ·connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected ·consult the manufacturer or an experienced radioTV technician for help
45The manufacturer declares that this hearing aid is in compliance with the essential requirements and other relevant provisions of Directive EU Declaration of Conformity is available at the manufacturerManufacturerBernafon AGMorgenstrasse  BernSwitzerlandwwwbernafoncom0543 0682Waste from electronic equipment must be handled according to local regulations.E2105
46The CE marking indicates compliance to all applicable European Directives The -digit numbers after the CE marking correspond to the identification number of notified bodiesThis symbol indicates that the products described in these instructions for use adhere to the requirements for an applied part of Type B of EN - The surface of the hearing aid is specified as applied part of Type BThis symbol indicates the class of protections against harmful ingress of water and particulate matter according to EN AIPX indicates dust protection IPX indicates the protection against theeects of continuous immersion in waterInformation and explanation of symbols
47The crossed-out wheeled bin indicates the European Directive EU on waste of electronic equipment applies Please recycle your hearing aid and batteries according to your local regulations or return them to your hearing care professional for disposalThis symbol indicates to follow the instructions for use in this bookletE2105EMC and Radio communicationscompliance label Australia and New ZealandManufacturerKeep dryREF Catalogue numberSN Serial number
48Operating conditionsTemperature F to FRelative humidity  to  non-condensingStorage and transportation conditionsTemperature and humidity should not exceed the following limits for extended periods during transportation and storageTemperature –F to FRelative humidity  to  non-condensingConditions of use
Technical dataBEHIND-THE-EAR HEARING AIDS HEARTOO 140 CHEARTOO 120 C
50HearToo CCC COUPLERThin Tube  mmHearToo  HearToo OSPL  HFA (dB SPL)  Full-on Gain HFA (dB)  Reference Test Gain (dB)  Frequency Range (Hz) – –Distortion  Hz ()  Equivalent Input Noise (dB A)  Operating Current (mA)  Attack Time (ms) ± ±Release Time (ms) ± ±
51 HearToo C 140 Thin tube 0.9 mm HearToo C 120 Thin tube 0.9 mm2CC COUPLER130120110100908070100 1k 10kFrequency (Hz)Output / dB SPL14013012011010090100 1k 10k1101009080706050Frequency (Hz)Output / dB SPLAdditional InformationTechnical data measured with expansion corresponding to the test box measurement settings“cc” refers to a coupler according to IEC -Applied versions ANSI S- IEC -Full-on gain is measured with the gain control of the hearing aid set to its full-on position minus  dB and with an input SPL of  dB This is to obtain a gain response equal to the full-on gain response from eg ANSI S- but without influence of feedbackOutput OSPL 90Frequency Response
US
< 15 mm >< > 8,15 mm< > 9.0 mm< 19 mm >Placeholder for FSC logo
Manufacturer:Bernafon AGMorgenstrasse 1313018 BernSwitzerlandwww.bernafon.com0000185766000001--USsubject to change

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