Bernafon F2ITE01 Hearing Aid (in the ear) User Manual 1

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ACRIVA 9
ACRIVA 7
In-the-ear hearing instruments
INSTRUCTIONS
FOR USE
2
TABLE OF CONTENTS
General Warnings and Safety ­Guidelines
Introduction12
Description of Features
13
Inserting Instruments
15
Removing Instruments
16
Operating Your Instruments (ON/OFF)
17
Changing the Volume Level
18
Changing Programs
21
Muting22
Telecoil Function
23
Telephone Use
24
Changing the Battery
26
Data Logging and Learning
28
Operating the Hearing Instruments with
the Optional RC-P Remote Control
29
Operating the Hearing Instruments with the
Optional SoundGate Communication Device
30
Instrument Care
32
4
Cleaning the Sound Outlet
33
Microphone Protection System
36
Using Your Hearing Instruments
39
Tips for Communicating with
Hearing Impaired People 
43
Your Hearing Instrument Configuration
45
Accessories48
Environmental Protection
49
Product Approval, Markings and Compliance
50
Cell Phone and
Hearing Instrument Compatibility 
52
International Warranty
54
Common Problems and Solutions
56
Information for the Hearing Care Professional  62
Compliance with Requirements for Europe
64
Compliance with Radio Communications
Requirements for the USA and Canada
66
Information and Explanation of Symbols
68
Service70
Congratulations on the purchase of your new
Bernafon hearing instruments. The amplification of
sound provided by your hearing instruments was
adjusted by your hearing care professional to the
needs of your individual hearing loss. With a little
practice, you will soon be on your way to better
hearing.
Please read the entire contents of this booklet
before using your hearing instruments. It contains
instructions and important information about the
use and handling of your hearing instruments
and batteries.
General Warnings and Safety
­G uidelines
Hearing instruments and batteries can be dangerous
if swallowed or improperly used. Such actions can
result in severe injury, permanent hearing loss or
even fatality.
Familiarize yourself completely with the following
general warnings before using your hearing instruments.
Hazard Warnings
Never allow others to wear your hearing
instruments, because they are adjusted
for your hearing requirements and may
permanently damage another person’s
hearing.
A slap to your ear while wearing the
instrument could be harmful. Avoid wearing your hearing instrument while playing
contact sports (e.g. rugby, football etc.).
Hearing instruments, their parts and
batteries should be kept out of reach of
infants, children and anyone who might
swallow these items or otherwise cause
themselves injury.
Discard batteries and keep them out of
sight of infants, small children, persons of
mental incapacity or pets.
Clean your hearing instruments and their
parts on a regular basis as recommended.
Micro-organ­isms from unclean instruments
may cause skin irritations.
Be careful with leaking battery liquid, as it
is a hazardous substance.
Never try to recharge non-rechargeable
batteries.
Never change the battery or adjust the
controls of the hearing instrument in front
of infants, small children and persons of
mental incapacity.
Never put your hearing instrument or
batteries in your mouth, they could easily
be swallowed.
Keep batteries away from medications.
Batteries are easily mistaken for pills.
In case a battery or hearing instrument is
­swallowed, see a doctor immediately.
Be aware of the possibility that your
instruments may stop functioning without
notice. Keep this in mind while you
circulate in traffic or otherwise depend
on warning sounds.
Traffic or other warning sounds may also
be ­reduced in level by a directional microphone when these sounds are coming
from behind you.
Remove your instruments before applying
aftershave, hairspray, oils, perfume,
mosquito repellent, lotions, etc. Allow
the product to dry before wearing your
instruments.
Safety Information
·· Hearing instruments should be used only as
directed and adjusted by your trained hearing
care professional. Misuse or improper adjustments can result in sudden and permanent
hearing loss.
·· Hearing instruments will not restore normal
hearing or prevent hearing loss resulting from
organic conditions.
·· Be aware that use of a hearing instrument may
cause excess earwax to build up in the ear canal
which may require removal by a trained medical
professional.
·· In rare cases, a hearing instrument or earmold
may cause a discharge from the ear or allergic
reaction. See a physician immediately if these
conditions occur.
·· An earmold is a custom-made product. If you
experience discomfort or irritation of your ear,
please see your hearing care professional
immediately for modification of the earmold.
·· Never insert cleaning tools into the sound
outlet or microphone inlet. This could damage
the hearing instruments.
10
·· Do not expose hearing instruments to extreme
heat by leaving them in the car, near a radiator,
etc.
·· Avoid exposing your instruments to water
and moisture i.e. steambaths, showers, heavy
rain, etc.
·· Never attempt to dry your instruments with
a hair dryer, microwave oven, etc.
·· It is recommended to remove your hearing
instruments before sleeping.
·· Protect your instruments by keeping them in
the case when you are not wearing them.
11
Introduction
The following instruments are covered in these
instructions:
Acriva In-the-Ear Hearing Instruments
10
AR9 ITED
AR7 ITED
AR_ILLU_ITED_BW
AR9 ITC
AR7 ITC
AR_ILLU_ITC_BW
AR9 ITCPD
AR7 ITCPD
AR_ILLU_ITCPD_BW
AR9 CICP/CIC
AR7 CICP/CIC
AR_ILLU_CICP_BW
AR9 ITCD
AR7 ITCD
AR_ILLU_ITCD_BW
AR9 IIC
AR_ILLU_IIC_BW
In-the-ear hearing instruments vary in size
and shape due to the unique characteristics
of individual ears.
12
6
Description of Features
ITCPD/ITCD
ITED
10
AR_ILLU_ITED_BW
AR_ILLU_ITCPD_BW
ITC
1 Vent
2 Canal
3 Sound outlet with
wax protection
4 Microphone opening
with O-cap filter
AR_ILLU_ITC_BW
5 Battery door
6 Push button (optional)
7 Volume control
(optional)
13
5
CICP/CIC
1 Vent
2 Canal
3 Sound outlet with
wax protection
AR_ILLU_CICP_BW
14
IIC
4 Microphone opening
with T-cap filter
5 Battery door
6 Push button (optional)
7 Pull-out string
AR_ILLU_IIC_BW
Inserting Instruments
It takes patience and practice to insert your
instruments correctly. If you have difficulty, please
consult your hearing care professional.
·· Insert your right
instrument with your
right hand and your
left instrument with
your left hand.
·· Hold your instrument
between your thumb
and index finger with
the microphone on top.
If you have an CIC, or CICP
the pull-out string must
be on the bottom. The location
of an IIC pull-out string can vary.
·· Place the canal part of your
instrument into your ear canal.
·· Gently pull your earlobe down
with the other hand while pushing the hearing instrument in until
it feels secure and comfortable.
15
Removing Instruments
·· Use your thumb to push up against the bottom
(back part) of your ear to loosen the instrument.
·· Grasp the instrument at its edge between your
thumb and forefinger, and gently remove it from
your ear.
·· If your hearing instrument has a removal
(pull-out) string, pull it gently.
Do not try to remove your instrument by
pulling on the battery door. This may cause
damage. Contact your hearing care professional if you are having problems removing
the instrument.
16
Operating Your Instruments (ON/OFF)
To Turn the Instrument ON
Push the battery door closed until it snaps.
The hearing instrument will make one long beep
as it starts.
To Turn the Instrument OFF
Place your fingernail underneath the front edge of the
battery door and lift
to open.
open (off)
closed (on)
Never force the battery door open or closed.
17
Changing the Volume Level
Your hearing instruments are programmed to be
at a comfortable volume level for your hearing
loss. They are designed to automatically adjust to
changes in the sound environment.
Some models allow you to adjust the volume
yourself with an optional control on the instrument.
Volume Control Wheel
(optional for ITC)
To Increase the Volume
Turn the volume control
towards the front. The
instrument will click to confirm
that the volume has been
louder
changed and then will
beep when you reach the
programmed maximum.
18
softer
To Decrease the Volume
Turn the volume control towards the back. The
instrument will click to confirm that the volume has
been changed and then will beep when you reach
the programmed minimum.
The volume control has no mechanical stop. You
can continue to turn it, but the loudness will only
be altered between the programmed minimum
and maximum. Your hearing care professional can
program the volume to remain at a fixed level, if
desired.
Your instrument automatically returns to a
preset loudness level when it starts, the
battery is low, or when the program is
changed. If you find that you frequently
need to turn the volume up or down, your
hearing care professional may need to adjust
your hearing instrument settings.
19
Volume Control With Push Button
(Optional for ITCD, ITCPD, and ITED)
The instrument automatically adjusts the volume to
the changing sound environment. If you desire to
manipulate the volume yourself, your hearing care
professional can program the push button to be
used as a volume control. Please see page 46 to
see how this has been configured for your hearing
instruments. Your hearing instruments will emit
a click to confirm that a volume change has been
made and then will beep to inform you when the
maximum or minimum volume has been reached.
Optional RC-P Control or SoundGate
(Optional for ITCD, ITCPD, and ITED)
You may also use the optional RC-P remote control
or the SoundGate communication device to change
the volume level. Please see pages 29 to 31
for instructions or follow the detailed directions
in the Instructions for Use included with these
devices.
20
Changing Programs
(optional for CIC, CICP, ITCD, ITC, ITCPD and ITED)
Your hearing instrument can be configured with up
to 4 listening programs (optional). Please see
page 45 to find out which programs have been
configured for your hearing instruments. You can
change programs as follows:
Push Button
If your instrument has been made with a push
button, your hearing care professional can program
it to change programs. A press on the button will
cause the program to change. This will take
1 – 2 seconds until you hear the program change.
The number of beeps you ­hear will tell you which
program you are in.
RC-P or SoundGate
(optional for ITCD, ITCPD, ITED)
The program can be changed with either of these
devices. Please see pages 29 to 31 for instructions or follow the detailed directions in the
Instructions for Use included with these devices.
21
Muting
(optional for CIC, CICP, ITCD, ITC, ITCPD and ITED)
Your hearing instruments can be muted by giving
the push button on the hearing instruments a long
press (about 2 seconds), via the optional RC-P
remote control, or via the optional SoundGate.
Please see page 46 to see how the push button
has been configured or the Instructions for Use
that are included with the optional RC-P, and
SoundGate devices.
To un-mute the hearing instruments give any
control on the instrument, RC-P, or SoundGate
a push.
Do not use the Mute function to turn off the
hearing instrument due to the fact that in
this mode it is still drawing current from the
battery.
22
Telecoil Function
(optional for ITC, ITCD, ITCPD and ITED)
The telecoil helps you hear better when using a
telephone or in buildings where inductive loop
­systems are installed (places of worship, halls,
­theatres, etc.). When the telecoil is active, you
hear directly through the telephone or inductive
loop. To access the telecoil, go to the telecoil
­program. See page 45.
This symbol or a similar sign should
be displayed wherever a permanent
loop has been installed.
Not all telephones are compatible with
telecoil mode.
23
Telephone Use
Bernafon Veras IFU micro BTE
VR_ILU_AutophoneControlMicroBTE_BW_HI
Auto Telephone
(optional for ITC, ITCD,
ITCPD and ITED)
Your instrument may
have an Auto Telephone
functionality. When the
hearing instrument is close
to a telephone receiver, the
Auto Telephone will activate
a phone program. When
you end your conversation,
the hearing instrument will
automatically return to the
previous program.
Not all telephones can activate the Auto
Telephone. The telephone receiver may
need to have a special magnet fitted. Please
follow the separate instructions for mounting
the magnet, which are available from your
hearing care professional.
24
Your hearing care professional can configure your
instruments to allow answering the phone on
both ears or on your preferred ear. If you have a
preferred ear, the instrument on the opposite side
can be programmed to sound softer or to mute
when the Auto Telephone (Acriva 9 ITCD, ITCPD,
and ITED only) is active. Please see page 47 to
find out how your instruments are configured.
·· Keep magnets out of reach of children
and pets. If a magnet is swallowed, see a
doctor immediately.
·· Keep the magnet 30 cm (1 ft) away from
pacemakers and other active implants.
·· Use the magnet on the opposite side from
­active implantable devices.
·· Keep the magnet 30 cm (1 ft) away from
credit cards or other magnetically sensitive
items.
25
Changing the Battery
When the battery is running out, the instrument
will beep at regular intervals. You should be
­prepared to replace the battery. The time until the
instruments stop working depends on the battery
type and manufacturer. Mercury-free batteries
generally cause earlier warning beeps.
The following battery sizes are used:
– ITED: size 13 battery
– ITCPD, ITC and ITCD: size 312 battery
– CICP, CIC, and IIC: size 10 battery
To Change the Battery:
·· Gently swing the battery door
fully open, but do not force it.
·· Remove the used battery.
·· Remove the sticker from
the new battery.
·· Place the battery into the
door with the flat, smooth
side facing up (+ sign).
·· Close the battery door securely.
26
Important Battery Information
·· Battery life will vary with conditions of use
(batteries will run down faster in noisy
environments).
·· Once the sticker is removed, it takes several
seconds for the battery to give the adequate
voltage.
·· Always keep spare batteries on hand.
·· A used battery should be replaced immediately.
·· If you are not going to use your hearing
­instruments for a few days, remove the batteries.
·· Any moisture found on a battery should be wiped
off immediately with a soft cloth.
·· Used batteries should be returned to your
battery supplier or hearing care professional
for safe disposal.
·· Never dispose of batteries by burning them.
They may explode and cause injury.
·· Never dispose of batteries with household
waste. They cause environmental pollution.
Always remove zinc-air batteries before
drying your hearing instrument with a drying
kit. Drying out zinc-air batteries shortens
their lifetime.
27
Data Logging and Learning
Data Logging
The data log automatically stores information about
your use of the hearing instruments such
as hours of wear, usage of programs, etc. This
information can be used by your hearing care
professional to adjust your instruments. If you do
not want this feature to be active, please ask your
hearing care professional to turn it off.
Data Learning
(optional for ITC, ITCD, ITCPD, ITED)
If your instrument is equipped with Data Learning,
your hearing care professional can activate this
feature to help customize your hearing instrument.
When Data Learning is operating, the instrument
keeps track of how often and how much you adjust
the volume control and “learns” your preferred
setting. This new setting can be made permanent
during a follow-up visit with your hearing care
professional.
28
Operating the Hearing Instruments
with the Optional RC-P Remote
Control
(optional for ITCD, ITCPD, and ITED)
If you have purchased a remote control you can
use it to change programs, adjust the volume level
up and down, or mute the instruments.
For complete operating instructions, please read
the separate RC-P remote control Instructions for
Use booklet.
Program cycle button
Volume control
Mute button
Status light
Key lock
29
Operating the Hearing Instruments
with the Optional SoundGate
Communication Device
(optional for ITCD, ITCPD, and ITED)
If you have purchased a SoundGate device you
may use it to perform basic functions such as
program changes and volume adjustments. In
addition, the SoundGate serves as a link between
your hearing instruments and external sources
such as music players, cell phones, computers,
etc.
SoundGate 2 comes with an integrated telecoil
which allows you to hear directly through the
telephone or inductive loop, when your hearing
instrument is paired with SoundGate 2.
For complete operating instructions, please read
the separate Instructions for Use booklet for your
SoundGate device.
When the telecoil is active, you hear directly
through the telephone or inductive loop.
30
SoundGate 2
1 Power on/off
2 LED indicator
3 Volume control
4 Auxiliary input key
5 TV key
6 Phone key
7 Microphone inlet
8 Neck strap inlet
9 3.5 mm input jack
10	Micro-USB charger jack
10
SN2_ILLU_Overview_HI
SoundGate
1 Volume control
and program change
2 Phone
3 Music/audio key
4 Bluetooth® key
5 Battery indicator
6 Key lock
SN2_ILLU_SoundgatePro
31
Instrument Care
Healthy ears produce a waxy substance that can
clog your hearing instruments. Please follow these
cleaning instructions to prevent wax build-up and
ensure optimal performance of your instruments.
Every Night
·· Check your instruments for earwax and wipe
them clean with a cloth or tissue.
·· If necessary, use the cleaning tool to ­remove
wax from the canal and vent openings on your
instrument.
·· Open the battery door fully to allow air to
­circulate.
·· A dry storage kit is recommended to remove
any moisture that may have accumulated in the
instrument. Always remove zinc-air batteries
before drying your hearing instrument with a
drying kit. Drying out zinc-air batteries shortens
their lifetime.
32
Cleaning the Sound Outlet
The sound outlet is an integral part of your hearing
instrument and should be kept clean and free
from earwax at all times. Your instrument is built
with a wax protection system. See page 45 for
the wax protection system specific to your hearing
instrument. Please follow the instructions for the
type of wax protection your instrument uses. If
you have questions, please ask your hearing care
professional.
WaxBuster System
·· Wipe the hearing instrument
with a dry soft cloth. Carefully
wipe away traces of wax on
the WaxBuster.
·· Place the tip on a dry soft
cloth over a smooth surface.
Gently press the WaxBuster
and drag the hearing instrument across the cloth.
·· Clean your hearing instruments with the
small brush or soft cloth provided.
33
ProWax Protection System
·· Always inspect your ProWax filter before using
the instrument to ensure that it has not become
detached from the instrument.
·· Change the filter if you can see that it is clogged
or if the instrument does not sound normal.
·· Remove the tool from the shell and push the
removal tool into the old wax filter to remove it
from the instrument.
Shell
34
Filter
Tool
Removal tool
·· Push the new filter into the hearing instrument.
·· Discard the used tool.
Do not insert tools into the sound outlet.
This could damage the receiver. If you
cannot clean the hearing instruments
completely, it is best to contact your hearing
care professional.
35
Microphone Protection System
The microphone is an integral part of your hearing
instrument and should be kept clean and free from
cerumen (earwax) at all times. Your instruments
are built with a protection system. Please follow
the instructions for using either the T-Cap or O-Cap
filter below. If you have questions, please ask your
hearing care professional.
Replacing the T-Cap Filter
(for IIC, CIC, and CICP)
The tool has two ends, one for removal of the
T-Cap (A) and one with the new T-Cap attached (B).
36
BL_ILLU_miniBTE_T_Cap1_BW_Hi
·· Using the removal end (A),
push it under the top edge of
the used T-Cap.
·· Lift the used T-Cap up
and out.
·· Using the other end of the tool
(B), insert the new T-Cap into
the opening and slightly twist
the handle so that the new
T-Cap is free.
·· Discard the tool and the used
T-Cap filter.
10
BL_ILLU_miniBTE_TCap2_BW_Hi
BL_ILLU_miniBTE_T_Cap3_BW_Hi
BL_ILLU_miniBTE_T_Cap4_BW_Hi
37
How to Replace the O-Cap Filter
(for ITC, ITCD, ITCPD, and ITED)
The tool has two ends, one for removal of
the O-Cap (A) and one with the new O-Cap
attached (B).
·· Using the11
removal end (A),
insert it into the opening of
the used O-Cap and pull it out
slowly. Keep the stick straight.
·· Using the other end of
the tool (B), insert the new
O-Cap into the opening
and gently remove the stick.
·· Discard the tool and the
used O-Cap filter.
BL_ILLU_miniBTE_O_Cap1_BW_Hi
38
Using Your Hearing Instruments
Hearing instruments do not restore perfect
hearing. They make sounds louder and help you
make the most of the hearing you have. While
some immediate benefit is usually noticed, it often
takes several weeks for your brain to adapt to the
new sounds.
The following tips will help you learn to use your
hearing instruments. If you have trouble adjusting to
them, consult your hearing care professional.
Getting Started
·· Wear your instruments at home in a quiet
environment. Have a conversation with one
person or listen to a news program on TV.
·· You will benefit most if you wear your instruments
all day long. Increase the time each day until you
are comfortable wearing them for several hours at
a time.
39
·· You may notice that your own voice sounds
louder. If the voices of others are at a comfortable
level, try speaking at a lower volume.
·· Sounds like footsteps, chirping birds, rustling
paper, etc. may seem quite loud at first because
you probably haven’t heard them for a while.
They will soon fade to the background.
Dining Out
·· Start with a quiet restaurant (no music or
entertainment).
·· Request a table away from the kitchen and other
noisy areas.
·· Conversation will be easier in a smaller group.
In the Car
·· Sit with your better ear toward the center of the
car, if possible.
·· Turn off the radio.
·· Keep windows closed to minimize traffic, road
and wind noise.
40
Attending Theatre, Concerts, Lectures, etc.
·· Try to sit with your better ear closer to the sound
source, if possible.
·· Become familiar with the program in advance
to make it easier to follow.
·· If your hearing is similar in both ears, sit in the
middle.
·· If your hearing instruments have a telecoil
(optional), inquire if a loop is available. When
the telecoil is active, you hear directly through
the inductive loop (see page 23). If no loop is
available, sit towards the front.
At Work
·· Inform your co-workers about your hearing loss
and teach them to talk clearly. Keep eye contact
when conversing.
·· Focus on the person nearest to you.
·· If you hear only part of a conversation, repeat
what you have heard and ask for the missing
information.
41
At Home
·· Always use your hearing instruments.
·· Inform family and friends about your situation.
·· Teach your family to talk clearly and keep eye
contact when conversing.
·· Teach your family how to involve you in
­conversations.
·· Avoid background noise.
Hearing on the Telephone
·· Hold the receiver close to the microphone
inlet of your hearing instrument. If this causes
whistling, move the receiver away a small
distance.
·· If voices over the telephone are too soft or
background noise is a problem, use the telecoil
(if your instrument has this option). Be aware
that not all phones are telecoil compatible.
·· Mobile phones may cause interference with the
telecoil. In this case, the microphone mode will
give a better result.
·· Before purchasing a mobile phone, test it with
your hearing instrument.
·· People with a greater degree of hearing loss
may need a volume control on the telephone.
42
Tips for Communicating
with Hearing Impaired People
(Suggestions for Family Members and Friends)
Speech should be clear and distinct. Some people
may need to slow down a little but if speech is too
slow it can be even more difficult to understand.
·· Do not shout! Many people with hearing
impairment are very sensitive to loud sounds.
·· If you are having difficulty being understood,
rephrase the statement rather than repeating
the same words several times.
·· Do not try to have a conversation from another
room or with your back turned. Talk face to face!
·· Avoid eating, drinking or smoking while talking
and keep your hands away from your face.
·· Minimize background noise – turn off the TV or
radio or move to a quiet area for conversation.
·· Try to give some warning when the topic changes
during group conversations – it is much easier to
follow the conversation when you know what is
being discussed.
·· Ensure there is good light on your face – the
eyes and ears work best together for maximum
understanding of speech.
43
·· Encourage those with hearing instruments to
wear them as often as possible.
·· Most of all, be patient and understanding.
Even when wearing hearing instruments, many
people will still not hear or understand everything
the first time.
44
Your Hearing Instrument Configuration
Available Programs
(optional for CIC, CICP, ITCD, ITC, ITCP and ITED)
Your hearing instruments are programmed in the
following way:
Program
Beeps
Function
Your Instrument Has Been Programmed For:
Program
Telecoil + Microphone
Telecoil +
Damped Microphone
Telecoil Only
Your Instrument Uses:
M ProWax
M WaxBuster
M T-Cap
M O-Cap
45
Push Button (two hearing instruments)
left
right
Short push
(less than 1 sec.)
volume
down
volume
up
Medium push
(about 1 sec.)
program
change
program
change
h synchronized
Long push
(about 2 sec.)
h mute
h mute
h synchronized
Push Button (one hearing instrument)
Short push
(less than 1 sec.)
h volume down
Medium push
(about 1 sec.)
h volume up
Long push
(about 2 sec.)
h program change
It is not possible to mute the hearing
instrument in a monaural fitting unless an
RC-P or SoudGate is used.
46
Telephone Use
Preferred telephone ear:
(Acriva 9 ITCD, ITCPD, and ITED only)
M both
M left
M right
Behavior of Instrument on the NonTelephone Ear
M No change
M The microphone is softer when the Auto
Telephone or Telephone Program is active
M The instrument mutes when the Auto
Telephone or Telephone Program is active
47
Accessories
Bernafon offers a wide range of optional a­ ccessories
that may be purchased to enhance your hearing
system. Depending on hearing instrument type and
local regulations, the ­following accessories are
available:
·· Remote control (RC-P)
·· SoundGate communication device (for wireless
connection to cell phones, music players, etc.)
·· TV adapter (for wireless connection to your
television via the SoundGate)
·· Phone adapter (for wireless connection to
your landline phone via the SoundGate)
·· Cleaning and drying kit
For further information on accessories please
contact your hearing care professional.
48
Environmental Protection
Your hearing instruments contain electronic
­components subject to the Directive 2002/96/EC
on waste electrical and electronic equipment.
Help to protect the environment by not disposing
of your hearing instruments or batteries with your
unsorted household waste. Please recycle your
hearing instruments and batteries according to
your local regulations or return them to your
hearing care professional for disposal.
49
Product Approval, Markings
and Compliance
All Bernafon Acriva hearing instrument models
comply with international standards concerning
electromagnetic compatibility. Due to the limited
size available on the instruments all relevant
­approval markings are found in this document.
Electromagnetic Interference
Your hearing instrument has been thoroughly
tested for electromagnetic interference. However,
some products may emit electromagnetic energy
causing unforeseen interference with hearing
instruments. Examples include induction cooking
appliances, shop alarm systems, mobile phones, fax
machines, personal computers, X-rays, CT scans,
etc.
Even though your hearing instruments are designed
to comply with the most stringent international
standards of electromagnetic compatibility, they
may emit electromagnetic energy that can cause
interference with other devices.
50
For ITCD, ITCPD, and ITED models:
Your hearing instruments contain a radio transmitter
using short range magnetic induction technology
working at 3.84 MHz.
The magnetic field strength of the transmitter
is < – 42 dBμA/m @ 10 m.
The electromagnetic emission from the radio
system is well below international limits for human
exposure. By comparison, the electromagnetic
energy of the hearing instrument is lower than that
generated by household items such as halogen
lamps, computer monitors, dishwashers etc.
51
Cell Phone and Hearing Instrument
Compatibility
Some hearing instrument users have reported a
buzzing sound in their instruments when they are
using cell phones, indicating that the cell phone
and hearing instrument may not be compatible.
The compatibility of a particular hearing aid and
cell phone can be predicted by adding the rating
for the hearing aid immunity to the rating for the
cell phone emissions (ANSI C63.19-2006 American
National Standard Methods of Measurement of
Compatibility between Wireless Communication
Devices and Hearing Aids).
For example, the sum of a hearing aid with a
rating of 2 (M2/T2) and a telephone with a rating
of 3 (M3/T3) would result in a combined rating
of 5. According to the standard, any combined
rating that equals at least 5 would provide “normal
use”; a combined rating of 6 or greater would
indicate “excellent performance.”
52
The immunity of your Acriva hearing instrument
is at least M2/T2. The equipment performance
measurements, categories and system classifications are based upon the best information available
but Bernafon cannot guarantee that all users will
be satisfied.
53
International Warranty
Your hearing instruments have a limited warranty,
covering defects in materials and workmanship.
This warranty covers the hearing instruments
themselves, but not accessories such as batteries,
tubing, earmolds, etc.
This warranty is void if a defect is the result
of misuse or mistreatment. The warranty is
also void if the hearing instruments have been
repaired by nonauthorized service personnel.
Please review the warranty with your hearing
care professional and make sure that your warranty
card is completed correctly.
54
Notes
55
Common Problems and Solutions
Problem
Possible Cause
Instrument whistles
or squeals
Instrument not
inserted correctly
Earwax accumulation in
ear canal
Instrument may be too
loose
No volume, level too
soft or humming noise
Instrument may not be
turned ON
Battery may be dead or
inserted upside down
Volume level too soft
Instrument may be
in telecoil (optional)
programm
56
Solution
Re-insert instrument
Consult your hearing care professional or
physician
Consult your hearing care professional
Check that the battery door is closed
completely
Re-insert the battery correctly or insert a
fresh battery
Increase volume level with volume control on
instrument (if available) or with the optional RC-P
or SoundGate
Check to make sure you are in the intended
program
57
Problem
Possible Cause
No volume, level too
soft or humming noise
Earwax accumulation
in ear canal
Battery contacts may
be dirty or corroded
Instrument sound
outlet may be blocked
Microphone sound
inlet may be blocked
Your hearing loss may
have increased
Wax filter blocked by
earwax
Instrument may be
muted
58
Solution
Consult your hearing care professional or
physician
Open and close the battery door several times
or clean the battery contacts carefully with a dry
cotton swab
Check the sound outlet and change the filter if
you can see that it is clogged
Change the microphone protection (T-Cap/
O-Cap). If the problem persists, consult your
hearing care professional
Consult your hearing care professional
Replace the wax filter
Press any button on the remote control,
SoundGate, or hearing instrument to unmute
59
Problem
Possible Cause
Whirring noise,
fading, weak
or motor-boating
sounds
Battery contacts may
be dirty or corroded
Moisture in the hearing
instrument
Low battery
Instrument switches
from ON to OFF
periodically
Low battery
Instrument beeps
without any action
from you
(e.g. program change)
Low battery
60
Solution
Open and close the battery door several
times or clean the battery contacts carefully with
a clean dry cotton swab
Place instrument in Dry-Aid pack. Remove
the battery first. Consult your hearing care
professional.
Insert a fresh battery
Insert a fresh battery
Insert a fresh battery
61
Information for the
Hearing Care Professional
A hearing care professional should advise a
prospective hearing instrument user to consult
with a licensed physician (preferably an ear
specialist) promptly, before dispensing a hearing
instrument, if the hearing care professional
determines through inquiry, actual observation or
review of any other available information concerning the prospective user, that the prospective user
has any of the following conditions:
·· Visible congenital or traumatic deformity of the
external or middle ear.
·· History of active drainage from the ear within
the previous 90 days.
·· History of sudden or rapidly progressive hearing
loss within the previous 90 days.
·· Acute or chronic dizziness or vertigo.
·· Unilateral hearing loss of a sudden or recent
onset within the previous 90 days.
62
·· Audiometric air-bone gap equal to or greater
than 15 decibels at 500 hertz (Hz), 1000 Hz, and
2000 Hz.
·· Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.
·· Pain or discomfort in the ear.
Special care should be exercised in selecting and
fitting a hearing instrument whose maximum
sound pressure level exceeds 132 decibels due
to the fact that there may be risk of impairing the
remaining hearing of the hearing instrument user.
Children with Hearing Loss
A child with a hearing loss should be directed to
a physician for medical evaluation and to other
professionals for evaluation and rehabilitation since
hearing loss may cause problems with language
development and the educational and social
growth of a child.
63
Compliance with Requirements
for Europe
This device is in conformance with the requirements of the Directive 93/42/EEC of the Council
of the European Communities concerning medical
devices, MDD. This is certified by applying the
­following marking:
Additionally for models ITCD, ITCPD, ITED:
This device also complies with the essential
requirements of the Directive 1999/5/EC of the
European Parliament on radio equipment and
­telecommunications terminal equipment, R&TTE.
It operates as an inductive application in a
­harmonized frequency band according to the
Commission Decision 2008/432/EC and may
be used in all member states of the EU and EFTA.
This is certified by applying the following marking:
64
Declaration of conformity is available at:
Bernafon AG
Morgenstrasse 131
3018 Bern
Switzerland
65
Compliance with Radio ­
Communications Requirements
for the USA and Canada
Bernafon AG
Acriva hearing instrument models AR9 ITCD, AR7
ITCD, AR9 ITCPD, AR7 ITCPD, AR9 ITED, AR7 ITED.
FCC ID
U6XF2ITE01
		 IC
7031A-F2ITE01
Statement of compliance:
This device complies with part 15 of the FCC Rules
and RSS-210 of Industry Canada. Operation is
subject to the following two conditions:
(1) This device may not cause harmful interference,
and
(2) This device must accept any interference
­received, including interference that may cause
undesired operation.
This Class B digital apparatus complies with
Canadian ICES-003.
This equipment has been tested and found to
comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules.
66
These limits are designed to provide reasonable
­protection against harmful interference in a
­residential installation.
This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used
in accordance with the instructions, may cause
harmful interference to radio communications.
However, there is no guarantee that inter­ference
will not occur in a particular installation.
If this equipment does cause harmful interference
to radio or television reception, which can be
­determined by turning the equipment off and on,
the user is encouraged to try to correct the inter­
ference by one or more of the following measures:
·· Reorient or relocate the receiving antenna.
·· Increase the separation between the equipment
and receiver.
·· Connect the equipment into an outlet on a
circuit different from that to which the receiver
is connected.
·· Consult the dealer or an experience radio/TV
technician for help.
Changes or modifications not e
­ xpressly
approved by Bernafon AG could void the
user’s authority to operate the ­equipment.
67
Information and
Explanation of Symbols
The CE conformity marking
indicates conformance to all
applicable European Directives
This symbol indicates that the
­products described in these
instructions for use adhere to the
requirements for an applied part of
Type B of EN 60601-1. The surface of
the hearing instrument is specified as
applied part of Type B.
This symbol indicates that it is
­important for the user to read and
take into account the relevant
information in these instructions
for use
This sign indicates important safety
information that must be observed to
minimize risks or to avoid hazardous
situations
68
Important information for handling
and product safety
The crossed-out wheeled bin
indicates that the European
Directive on waste of electronic
equipment applies
operating
conditions
transport
and storage
conditions
The product is designed such that
it functions without problem or
­restrictions if used as intended,
unless otherwise noted in these
instructions for use
During transport or storage, the
temperature should not exceed
the limit value of – 25°/60° Celsius
69
Service
If none of the actions, listed on the previous
pages, solve the problem, contact your hearing
care professional.
Do not attempt to repair your hearing
instruments yourself.
Place stamp with dispenser name and address here:
127228/UK
70
<>
9,0 mm
<>
19 mm
Placeholder
for FSC logo
8,15 mm
15 mm
Canada
Bernafon Canada Ltd.
500 Trillium Drive, Unit 15
Kitchener, Ontario
Canada N2R 1A7
Phone +1 519 748 6669
Toll Free +1 800 265 8250
contact@bernafon.ca
Manufacturer
Bernafon AG
Morgenstrasse 131
3018 Bern
Switzerland
Phone +41 31 998 15 15
info@bernafon.ch
www.bernafon.com
New Zealand
Bernafon New Zealand Ltd.
Level 1, Building F
27-29 William Pickering Drive
Albany, Auckland 0632
Toll Free 0800 44 22 57
Phone +64 9 415 7917
info@bernafon.co.nz
United Kingdom
Bernafon UK
Cadzow Industrial Estate
Off Low Waters Road
Hamilton
ML3 7QE Scotland
Phone +44 1698 285 968
info@bernafon.co.uk
United States of America
Bernafon, LLC
2501 Cottontail Lane, Suite 102
Somerset, NJ 08873
Phone +1 888-941-4203
info@bernafon-us.com
04.13/BAG/127228/UK/subject to change
Australia
Bernafon Australia Pty Ltd.
629 Nudgee Road
Nundah QLD 4012
Freecall 1800 809 111
Phone +61 7 3250 0300
info@bernafon.com.au

---

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History When                    : 2010:03:11 17:17:26+01:00, 2010:03:11 17:17:27+01:00, 2010:03:11 17:31:07+01:00, 2010:09:27 14:24:20+02:00, 2010:09:27 15:19:43+02:00, 2010:09:27 16:29:02+02:00, 2010:09:27 16:31:06+02:00, 2010:09:27 17:43:34+02:00, 2010:09:27 17:47:30+02:00, 2010:09:27 17:58:19+02:00, 2010:09:28 12:12:36+02:00, 2010:09:28 12:13:05+02:00, 2010:09:30 11:15:48+02:00, 2010:09:30 11:20:49+02:00, 2010:09:30 11:21:27+02:00, 2010:09:30 11:24:10+02:00, 2010:10:20 17:08:21+02:00, 2010:10:20 17:15:02+02:00, 2010:11:03 11:30:35+01:00, 2010:11:03 11:35:09+01:00, 2010:11:03 11:39:42+01:00, 2010:11:04 10:30:45+01:00, 2010:11:15 16:16:23+01:00, 2010:11:15 17:31:26+01:00, 2010:11:15 17:35:59+01:00, 2010:11:16 08:43:54+01:00, 2010:11:16 09:11:31+01:00, 2010:11:19 15:44:10+01:00, 2010:12:14 15:30:44+01:00, 2010:12:17 10:11:33+01:00, 2010:12:17 10:48+01:00, 2011:01:17 16:35:18+01:00, 2011:02:09 15:03:34+01:00, 2011:02:09 15:03:40+01:00, 2011:02:09 15:07:02+01:00, 2011:02:14 11:10:53+01:00, 2011:02:14 11:15:35+01:00, 2011:06:01 12:00:30+02:00, 2011:06:01 12:14:26+02:00, 2012:03:09 22:21:11+01:00, 2012:03:09 22:21:11+01:00, 2012:03:09 22:22:20+01:00, 2012:03:09 23:15+01:00, 2012:03:09 23:44:15+01:00, 2012:03:10 00:06:12+01:00, 2012:03:10 00:08:08+01:00, 2012:03:10 00:23:20+01:00, 2012:03:11 09:54:18+01:00, 2012:03:11 10:06:08+01:00, 2012:03:12 19:27:37+01:00, 2012:03:13 08:18:32+01:00, 2012:03:13 08:59:15+01:00, 2012:03:20 17:54:27+01:00, 2012:03:20 17:58:06+01:00, 2012:03:21 08:13:55+01:00, 2012:03:21 08:30:37+01:00, 2012:03:21 09:11:19+01:00, 2012:03:27 17:00:01+02:00, 2012:04:02 09:36:34+02:00, 2012:07:23 16:11:44+02:00, 2012:07:23 16:11:44+02:00, 2012:07:23 16:55:52+02:00, 2012:07:23 17:33:10+02:00, 2012:07:24 11:58:45+02:00, 2012:07:24 16:04:21+02:00, 2012:07:24 17:31:45+02:00, 2012:07:25 16:29:16+02:00, 2012:07:25 17:29:43+02:00, 2012:07:26 10:30:25+02:00, 2012:07:26 10:34:38+02:00, 2012:07:26 11:11:09+02:00, 2012:07:26 11:28:41+02:00, 2012:07:26 15:31:33+02:00, 2012:07:26 15:31:33+02:00, 2012:07:26 16:27:23+02:00, 2012:07:26 16:40:24+02:00, 2012:07:27 09:16:27+02:00, 2012:07:27 10:15:05+02:00, 2012:07:30 09:55:25+02:00, 2012:07:30 11:33:01+02:00, 2012:07:30 11:47:27+02:00, 2012:08:10 14:24:20+02:00, 2012:08:10 14:28:24+02:00, 2012:08:10 14:31:46+02:00, 2012:08:10 14:50:32+02:00, 2012:08:10 14:51:11+02:00, 2012:08:10 14:52:02+02:00, 2012:08:10 15:00:48+02:00, 2012:08:10 15:01:43+02:00, 2012:08:10 15:08+02:00, 2012:08:10 15:09:04+02:00, 2012:08:10 15:24:22+02:00, 2012:08:10 15:28:14+02:00, 2012:08:10 15:47:52+02:00, 2012:08:15 10:37:49+02:00, 2012:08:15 10:41:16+02:00, 2012:08:15 10:56:53+02:00, 2012:08:15 10:58:58+02:00, 2012:08:15 10:58:58+02:00, 2012:08:15 11:03:21+02:00, 2012:08:15 11:08:01+02:00, 2012:08:15 11:46:33+02:00, 2012:08:15 12:15:52+02:00, 2012:08:15 12:24:11+02:00, 2012:08:15 14:36:40+02:00, 2012:08:15 14:40:06+02:00, 2012:08:15 14:44:20+02:00, 2012:08:15 18:07:44+02:00, 2012:08:16 09:48:43+02:00, 2012:08:16 10:26:08+02:00, 2012:08:16 10:27:45+02:00, 2012:08:16 10:28:58+02:00, 2012:08:16 10:33:42+02:00, 2012:08:16 10:35:22+02:00, 2012:08:16 10:37:42+02:00, 2012:08:16 10:42:25+02:00, 2012:08:16 10:44:43+02:00, 2012:08:16 15:35:31+02:00, 2012:08:16 15:53:15+02:00, 2012:08:16 16:11:46+02:00, 2012:08:16 16:30:49+02:00, 2012:08:16 16:49:39+02:00, 2012:08:16 16:51:14+02:00, 2012:08:16 17:21:07+02:00, 2012:08:16 17:25:49+02:00, 2012:08:17 10:51:45+02:00, 2012:08:17 10:57:32+02:00, 2012:08:17 10:59:05+02:00, 2012:08:17 10:59:37+02:00, 2012:08:17 11:03:51+02:00, 2012:08:17 11:20:31+02:00, 2012:08:17 11:35:16+02:00, 2012:08:17 11:41:44+02:00, 2012:08:17 11:42:47+02:00, 2012:08:17 11:48:54+02:00, 2012:08:17 12:05:13+02:00, 2012:08:17 12:07:17+02:00, 2012:08:17 12:19:06+02:00, 2012:08:17 12:20:41+02:00, 2012:08:17 12:21:48+02:00, 2012:08:17 13:31:27+02:00, 2012:08:17 13:32:46+02:00, 2012:08:17 13:47:53+02:00, 2012:08:17 14:16:32+02:00, 2012:08:17 14:19:20+02:00, 2012:08:17 14:24:08+02:00, 2012:08:17 14:25:49+02:00, 2012:08:17 15:12:55+02:00, 2012:08:17 15:32:10+02:00, 2012:08:17 15:37:50+02:00, 2012:08:17 16:07:11+02:00, 2012:08:17 16:08:04+02:00, 2012:08:20 09:27:14+02:00, 2012:08:20 09:28:37+02:00, 2012:08:20 09:52:43+02:00, 2012:08:20 10:38:45+02:00, 2012:08:20 11:10:58+02:00, 2012:08:20 11:15:57+02:00, 2012:08:20 11:17:52+02:00, 2012:08:20 11:19:20+02:00, 2012:08:27 16:34:03+02:00, 2012:08:27 16:48:30+02:00, 2012:08:27 16:49:35+02:00, 2012:08:27 16:56:10+02:00, 2012:08:27 16:58:45+02:00, 2012:08:28 11:16:18+02:00, 2012:09:03 09:46:22+02:00, 2012:09:03 10:18:28+02:00, 2012:09:03 11:35:45+02:00, 2012:09:03 11:50:59+02:00, 2012:09:03 12:24:38+02:00, 2012:09:03 12:27:58+02:00, 2012:09:03 12:33:22+02:00, 2012:09:03 12:33:51+02:00, 2012:09:03 14:20:55+02:00, 2012:09:03 14:30:37+02:00, 2012:09:04 09:31:31+02:00, 2012:09:11 09:01+02:00, 2012:09:11 09:05:24+02:00, 2012:09:11 09:29:47+02:00, 2012:09:11 12:20:58+02:00, 2012:09:11 12:25:36+02:00, 2012:09:11 12:26:54+02:00, 2012:09:11 15:01:05+02:00, 2012:09:11 15:06:18+02:00, 2012:09:11 15:07:34+02:00, 2012:09:18 16:28:04+02:00, 2012:09:18 16:38:43+02:00, 2012:09:18 16:46:28+02:00, 2012:09:18 16:48:56+02:00, 2012:09:19 12:10:50+02:00, 2012:09:19 12:11:39+02:00, 2012:09:24 16:59:15+02:00, 2012:09:24 17:12:43+02:00, 2012:09:25 10:44:48+02:00, 2012:09:25 11:47:07+02:00, 2012:09:27 10:18:27+02:00, 2012:09:27 10:27:03+02:00, 2012:10:03 11:26:38+02:00, 2012:10:03 13:30:28+02:00, 2012:10:09 13:47+02:00, 2012:10:09 13:48:49+02:00, 2012:10:11 08:46:50+02:00, 2012:10:11 08:58:12+02:00, 2012:10:11 08:59:50+02:00, 2012:10:11 09:07:52+02:00, 2012:10:11 17:13:25+02:00, 2012:10:11 17:14:55+02:00, 2012:10:11 17:34:12+02:00, 2012:10:11 17:34:13+02:00, 2012:10:11 17:34:26+02:00, 2012:10:11 17:34:26+02:00, 2012:10:11 17:39:31+02:00, 2012:10:11 17:41:28+02:00, 2012:11:26 08:21:14+01:00, 2012:11:26 08:21:15+01:00, 2012:11:26 10:00:37+01:00, 2012:11:26 14:22:32+01:00, 2012:11:26 15:06:18+01:00, 2012:11:26 15:40:08+01:00, 2012:11:26 16:34:38+01:00, 2012:11:26 17:32:34+01:00, 2012:11:26 17:46:40+01:00, 2012:11:26 17:49:25+01:00, 2012:11:26 17:49:58+01:00, 2012:11:27 11:40:34+01:00, 2012:11:27 13:57:33+01:00, 2012:11:27 14:37:56+01:00, 2012:11:27 16:31:20+01:00, 2012:11:27 17:55:13+01:00, 2012:11:28 08:31:32+01:00, 2012:11:28 08:48:06+01:00, 2012:11:28 08:57:41+01:00, 2012:11:28 09:20:05+01:00, 2012:11:28 16:33:05+01:00, 2012:11:28 16:45:14+01:00, 2012:11:28 16:49:39+01:00, 2012:11:28 17:00:53+01:00, 2012:11:29 08:07:13+01:00, 2013:01:09 11:54:18+01:00, 2013:01:09 14:28:40+01:00, 2013:01:09 14:39:36+01:00, 2013:01:09 14:47:28+01:00, 2013:01:09 16:12:46+01:00, 2013:01:15 13:45:29+01:00, 2013:01:21 08:23:18+01:00
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Derived From Instance ID        : xmp.iid:01801174072068118083F703B953ED6C
Derived From Document ID        : xmp.did:51F6E35B0A206811808388D4B246B546
Derived From Original Document ID: adobe:docid:indd:3b329ecd-6301-11de-88ba-99bab1f1d4f9
Derived From Rendition Class    : default
Create Date                     : 2013:01:21 10:38:55+01:00
Modify Date                     : 2013:01:21 10:39:07+01:00
Metadata Date                   : 2013:01:21 10:39:07+01:00
Creator Tool                    : Adobe InDesign CS5.5 (7.5.3)
Page Image Page Number          : 1, 2
Page Image Format               : JPEG, JPEG
Page Image Width                : 256, 256
Page Image Height               : 256, 256
Page Image                      : (Binary data 7703 bytes, use -b option to extract), (Binary data 3093 bytes, use -b option to extract)
Doc Change Count                : 8416
Format                          : application/pdf
Producer                        : Adobe PDF Library 9.9
Trapped                         : False
Page Count                      : 72
Creator                         : Adobe InDesign CS5.5 (7.5.3)

EXIF Metadata provided by EXIF.tools