Bernafon FUBTE02 Hearing Aid Module User Manual

Bernafon AG Hearing Aid Module

User Manual

VERAS 9VERAS 7VERAS 5Micro and Compact Power BTEBehind-the-ear hearing instrumentsINSTRUCTIONSFOR USE
3TABLE OF CONTENTSIntroduction 7Description of features 8Inserting instruments with an earmold 10Removing earmold and hearing instruments 12Inserting instruments with a Spira Flex sound tube 13Removing your instruments and Spira Flex sound tube 14Operating your instruments (ON/OFF) 15Changing the volume level 16Changing programs 17Telecoil function 18Telephone use 19Changing the battery 21Data logging and learning 24Direct Audio Input and FM 253
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5Operating instruments with remote control 27Operating instruments with SoundGate 28Instrument care 29Using your hearing instruments 35Using the telephone 38Environmental protection 39Product approval, markings and compliance 40Compliance with radio communications requirements for the USA and Canada 42Compliance with requirements for Europe 45Cell phone and hearing instrument compatibility 47International warranty 49Your hearing instrument conguration 50Accessories 53General warnings and safety guidelines 54Common problems and solutions 58Service 625
6Congratulations on the purchase of your new Bernafon hearing instruments. With a little practice, you will soon be on your way to better hearing.Please read the entire contents of this booklet before using your hearing instruments. It contains instructions and important information about the use and handling of your hearing instruments and batteries.
7The following instruments are covered in these instructions: Veras Veras Micro BTE Compact Power BTEIntroductionBernafon Veras IFU micro BTEVR_ILU_microBTEwithHook_BW_HIBernafon Veras IFU compact BTEVR_ILU_compactBTEwithHook_BW_HIVR9 CPVR7 CPVR5 CPVR9 MVR7 MVR5 MNote: The instruments are available either withearhook or Spira Flex sound tube.
8Bernafon Veras IFU micro BTEVR_ILU_microBTEwithSpira_BW_HI154322aDescription of features6789Bernafon Veras IFU micro BTEVR_ILU_Left-rightEarMarkingMicroBTE_BW_HI1 Multi control 2 Microphone 2a Second microphone 3 Adapter 4 Spira Flex sound tube5 Sound outlet 6 Dome 7 Concha clip 8 Battery drawer 9 Direct Audio Input (with an optional DAI adapter) Left/Right ear marking A color marking inside the battery drawer can help you distinguish the left and right instruments. Red = right; Blue = left1
9Bernafon Veras IFU micro BTEVR_ILU_microBTEwithHook_BW_HI2a141 Multi control2 Microphone2a Second microphone3 Earhook4 Sound outlet5 Battery drawer6 Direct Audio Input (with an optional DAI adapter)145321 Canal2 Sound outlet3 Tubing4 Helix5 VentDescription of features3256Earmold (used with earhook) 1
10It takes patience and practice to insert your earmold correctly. If you have difculty, please consult your hearing care professional.• Hold the earmold by the tubing so that the helix part is pointing straight up and the canal part is pointing at the ear canal entrance.• Insert the canal part into your ear canal, twisting slightly to ease the helix portion into place. It may help to pull the ear lobe down with the other hand, or pull the top of the ear back and up.Bernafon Veras IFU micro BTEVR_ILU_InsertingMicroBTEhook1_BW_HIInserting instruments with an earmold
11• Run your index nger down the skin just in front of your ear. If you can touch the helix part of the earmold, it is not inserted correctly. Gently push it behind the fold of your ear.• Lift the hearing instrument into place behind your ear. Be careful not to twist the tubing. VR_ILU_InsertingMicroBTEhook2_BW_HIBernafon Veras IFU micro BTE
12• Lift the instrument from your ear rst.• Push the back of your ear with your thumb to loosen the helix part of the earmold, then use your index nger to remove it.• Grasp the helix part of the earmold and twist it forward.• Gently pull the earmold straight out of the ear, holding on to the helix part of the mold.Important: Do not remove the earmold by pulling on the hearing instrument. This could disconnect the instrument from the earmold or damage the tubing.Removing earmold and hearinginstruments
13Inserting instruments with a Spira Flex sound tubePractice inserting your sound tube correctly. • First, position the hearing instrument behind your ear.• Grasp the bend of the sound tube and gently push the dome into your ear canal until the tube rests against the side of your head.• Push the ear grip into the bowl of your ear.• If the sound tube is stick-ing out from your ear, insert the dome further. If the ear grip is sticking out, it has not been positioned correctly.Bernafon Veras IFU micro BTEVR_ILU_InsertingMicroBTEspira1_BW_HIBernafon Veras IFU micro BTEVR_ILU_Inser ti ngMicroB TEspira 2_BW_HIBernafon Veras IFU micro BTEVR_ILU_InsertingMicroBTEspira3_BW_HI
14Removing your instruments and Spira Flex sound tube • Grasp the bend of the sound tube and gently pull the tube and dome out of your ear. • Lift the instrument from behind your ear. Important: Do not remove the sound tube and dome by pulling on the hearing instrument. This might disconnect the instrument from the sound tube.
15Important: Never force the battery drawer open or closed.To turn the instrument ONClose the battery door completely. The hearing in-strument will emit one long beep when it starts up. To turn the instrument OFFOpen the battery door slightly until a click is felt.Operating your instruments (ON/OFF)Click “ON” Click “OFF”Bernafon Veras IFU micro BTEVR_ILU_OnOffFunctionMicroBTE_BW_HI
16To increase the volumeGive a short press to the upper button on the Multi Control, repeating until you reach the desired loud-ness level. You will hear a beep when you reach the programmed maximum.To decrease the volumeGive a short press to the lower button on the Multi Control, repeating until you reach the desired loudness level. You will hear a beep when you reach the programmed minimum.Note: Your instruments automatically return to a preset loudness level when the instrument starts, the battery is low, or when the program is changed. If you nd that you frequently need to turn the volume up or down, your hearing care professional may need to adjust your settings.Changing the volume levelBernafon Veras IFU micro BTEVR_ILU_MultiControlMicroBTE_BW_HI
17Your hearing instrument can be congured with 3 to 4 listening programs. Please see page 50 to nd out which programs have been congured for your hearing instruments. You can change pro-grams as follows:Multi Control A long press (about 2 seconds) on either the upper or lower button will change the program. The number of beeps you hear will tell you which program you are in.RC-P or SoundGate The program can be changed with either of these devices. Please see pages 27 and 28 for instructions.Note: Your hearing care professional can program the Multi Control to have only one function or to operate for program changes on one ear and volume level changes on the other ear, if you nd this helpful. Please go to page 51 to see how your Multi Control has been congured.Changing programs
18The telecoil helps you hear better when using a telephone or in buildings where inductive loop systems are installed (places of worship, halls, theatres, etc.). When the telecoil is active, you hear directly through the telephone or inductive loop. To access the telecoil, go to the telecoil program. See page 50.This symbol or a similar sign should be displayed wherever a permanent loop has been installed.Note: Not all telephones are compatible with hearing instruments.Telecoil function
19Auto TelephoneYour instrument has an Auto Telephone functio-nality. When the hearing instrument is close to a telephone receiver, the Auto Telephone will activate a phone program. When you end your conversation, the hearing instrument will auto-matically return to the previous program. Note: All telephones can activate the Auto Tele-phone. The telephone receiver may need to have a special magnet tted. Please follow the separate instructions for mounting the magnet, which are available from your hearing care profes-sional. Bernafon Veras IFU micro BTEVR_ILU_AutophoneControlMicroBTE_BW_HITelephone use
20Your hearing care professional can congure your instruments to allow answering the phone on both ears or on your preferred ear. If you have a pre-ferred ear, the instrument on the opposite side can be programmed to sound softer or to mute when the Auto Telephone is active. Please see page 52 to nd out how your instruments are congured.Warning • Keep magnets out of reach of children and pets. If a magnet is swallowed, see a doctor immediately. • Do not wear the magnet in a breast pocket and keep it 30 cm away from pacemakers and other active implants. • Use the magnet on the opposite side from active implantable devices. • Keep the magnet 30 cm away from credit cards or other magnetically sensitive items.
21When the battery is about to run out, the instrument will beep at regular intervals. The battery should be replaced immediately.The following battery sizes are used:– Micro BTE: size 312 battery– Compact Power BTE: size 13 battery• Gently swing the battery drawer fully open, but do not force it.• Take out the used battery.• Remove the sticker from the new battery.• Place the battery into the drawer with the at, smooth side facing up (+ sign).• Close the battery drawer securely.Changing the batteryVR_ILU_BatteryReplacementMicroBTEout_BW_HIBernafon Veras IFU micro BTEVR_ILU_BatteryReplacementMicroBTEin_BW_HIBernafon Veras IFU micro BTE
22Optional tamper-resistant battery drawer for Veras Micro BTEs• Insert a small screwdriver into the screw.• Turn it 90 degrees to lock or unlock the battery drawer.Optional tamper-resistant battery drawer for Veras Compact BTEs• Insert a small screwdriver or a pen into the slit in the bottom of the instrument and push to open.Bernafon Veras IFU micro BTEVR_ILU_TamperResitantBatteryDrawerCompactBTE_BW_HIImportant: Do not force the battery door be-yond its fully opened position. Excessive force can deform the battery door, which will reduce its tamper resistant effectiveness.Bernafon Veras IFU micro BTEVR_ILU_TamperResitantBatteryDrawerMicroBTE_BW_HIBernafon Veras IFU micro BTEVR_ILU_TamperResitantBatteryDrawerMicroBTE2_BW_HI
23Important battery information• Battery life will vary with conditions of use (batteries will run down faster in noisy environ-ments). • Always keep spare batteries on hand. • A used battery should be replaced immediately.• If you are not going to use your hearing instru-ments for a few days, remove the batteries.• Any moisture found on a battery should be wiped off immediately with a soft cloth.• Used batteries should be returned to your battery supplier or hearing care professional for safe disposal.• Never dispose of batteries by burning them. They may explode and cause injury.• Never dispose of batteries with household waste. They cause environmental pollution.Note: Always remove zinc-air batteries before drying your hearing instrument with a drying kit. Drying out zinc-air batteries shortens their lifetime.
24Data loggingThe data log automatically stores information about your use of the hearing instruments such as changes made to the volume control, hours of wear, etc. This information can be used by your hearing care professional to adjust your instru-ments. If you do not want this feature to be active, please ask your hearing care professional to turn it off.Data learning (VR9 and VR7 BTEs only)If your instrument is equipped with data learning, your hearing care professional can activate this feature to help customize your hearing instru-ments. When data learning is operating, the instrument keeps track of how often and how much you adjust the volume control and “learns” your preferred setting. This new setting can be made permanent during your follow-up visit.Data logging and learning
25A Direct Audio Input (DAI) adapter allows your hearing instrument to receive signals directly from external sources such as TV, personal ste-reos, etc. An FM receiver allows your instrument to receive signals directly from an external wire-less FM transmitter.Mounting of DAI adapters• Open the battery drawer.• Slide the DAI adapter onto the instrument.• Close the battery drawer.• Then insert the DAI cord or FM receiver into the adapter.Note: When a DAI adapter is attached, the pro-gram cycle of the instruments operates differently than usual. Please see page 50 for a description.Direct Audio Input and FM Bernafon Veras IFU micro BTEVR_ILU_DaiFMAdapterOnMicroBTE_BW_HI
26WarningThe safety of hearing instruments with DAI is determined by the external signal source. When the DAI is connected to an electrically powered device, the equipment must comply with EN 60601-1-1, EN 60065 or equivalent safety standards.
27If you have purchased a remote control you can use it to change programs, adjust the volume level up and down, or mute the instruments.For complete operating instructions, please read the separate RC-P remote control instructions for use booklet.Operating the hearing instruments with the optional RC-P remote control 1 Program cycle button2 Volume control3 Mute button4 Status light3214
28If you have purchased a SoundGate you may use it to perform basic functions such as program changes and volume adjustments. In addition, the SoundGate serves as a link between your hearing instruments and external sources such as music players, cell phones, computers, etc. For complete operating instructions, please read the separate SoundGate instructions for use booklet.Operating the instrument with the optional SoundGate communication device (VR9 and VR7 BTEs only)SoundGate (optional)1 Volume control and program change2 Phone3 Music connection e.g. MP34 Bluetooth® music/audio5 Battery indicator12345
29Healthy ears produce a waxy substance that can clog your hearing instruments. Please follow these cleaning instructions to prevent wax build-up and ensure optimal performance of your instruments.Every night• Check your instruments for ear wax and wipe them clean with a cloth or tissue.• If necessary, use the cleaning tool to remove wax from the canal and vent openings on your earmold.• Open the battery drawer fully to allow air to circulate.• A dry storage kit is recommended to remove any moisture that may have accumulated in the instrument.Instrument care
30If you have an earmoldYou should wash your earmolds regularly. The hearing instrument itself must never be washed or allowed to get wet!• Handle your instruments over a soft surface to avoid damage in case you drop them. • Disconnect the earmold from the hearing instrument by grasping the end of the hook rmly with one hand and grasping the tub-ing rmly with the other hand.• Pull the tubing away from the earhook. • Gently clean the earmold in warm soapy water. • Rinse the earmold and allow it to dry completely. • Use an air puffer to remove any remaining moisture in the tubing. • When re-attaching the earmold to the instrument, it is important to position it correctly, as shown above.Bernafon Veras IFU micro BTEVR_ILU_CleaningEarmoldAttachMicroBTE_BW_HI
31Cleaning the Spira Flex thin sound tube systemIf you have the sound tube system, make sure that the tube and dome are kept free of ear wax at all times. • Grasp the adapter rmly and disconnect the sound tube from the instrument by pulling it off.• Use a soft dry cloth or tis-sue to clean the outside of the sound tube and dome.• To remove wax from the sound tube, insert the cleaning oss at the connector end. Push the oss all the way into the sound tube until it comes out through the dome.• Pull the oss out through the dome and discard it.• Reattach the sound tube connector to the adapter.Important: To avoid blocking the sound tube, do not use water to clean it.
32Exchanging the domeThe dome should be changed regularly. The fre-quency of dome changes will depend on how fast ear wax builds up on the dome. Spare domes can be obtained from your hearing care professional.• Remove the old dome by pulling it off the end of the sound tube.• With clean ngers, push a new dome as far as possible onto the sound tube. When attached correctly, the dome should touch the plastic ring around the sound tube.Warning If the dome is not securely attached to the sound tube, it could fall off in your ear canal. If this happens, please see your medical practitioner.
33Exchanging the Spira Flex sound tubeIf the sound tube becomes discolored, stiff or brittle, it should be replaced. • Hold the instrument by the adapter and grasp the tube close to the connector.• Pull rmly to remove the old tube.• Attach the new sound tube by pushing it rmly into the connector.Bernafon Veras IFU micro BTEVR_ILU_ExchangingSpiraMicroBTE_BW_HI
34Avoid heat, humidity and chemicals• Do not expose hearing instruments to extreme heat by leaving them in the car, near a radiator, etc.• Avoid exposing your instruments to moisture i.e. steambaths, showers, heavy rain, etc.• Never attempt to dry your instruments with a hair dryer, microwave oven, etc.• Remove your instruments before applying aftershave, hairspray, oils, perfume, mosquito repellent, lotions, etc. Allow the product to dry before wearing your instruments.• Protect your instruments by keeping them in the case when you are not wearing them.
35Hearing instruments do not restore perfect hear-ing. They make sounds louder and help you make the most of the hearing you have. While some immediate benet is usually noticed, it often takes several weeks for your brain to adapt to the new sounds. The following tips will help you learn to use your instruments. If you have trouble adjusting, consult your hearing care professional.Getting started• Wear your instruments at home in a quiet environment. Have a conversation with one person or listen to a news program on TV.• You will benet most if you wear your instru-ments all day long. Increase the time each day until you are comfortable wearing them for several hours at a time.Using your hearing instruments
36• You may notice that your own voice sounds louder. If the voices of others are at a comfort-able level, try speaking at a lower volume.• Sounds like footsteps, chirping birds, rustling paper, etc. may seem quite loud at rst because you probably haven’t heard them for awhile. They will soon fade to the background.Dining out• Start with a quiet restaurant (no music or enter-tainment).• Request a table away from the kitchen and other noisy areas.• Conversation will be easier in a smaller group.In the car• Sit with your better ear toward the center of the car.• Turn off the radio.• Keep windows closed to minimize trafc, road and wind noise.
37Attending theatre, concerts, lectures, etc.• Ask if there is a loop system available. If not, request to be seated near the front.• Try to sit with your better ear closer to the sound source.• Become familiar with the program in advance to make it easier to follow.At work• Inform your co-workers about your hearing loss.• If you hear only part of a conversation, repeat what you have heard and ask for the missing information.
38• Hold the receiver close to the microphone inlet of your hearing instrument. If this causes whistling, move the receiver away a small distance.• If voices over the telephone are too soft or background noise is a problem, use the telecoil (be aware that not all phones are telecoil compatible).• When using the telecoil, hold the phone behind the ear, next to your hearing instrument for bet-ter reception.• Mobile phones may cause interference with the telecoil. In this case, the microphone mode will give a better result.• Before purchasing a mobile phone, test it with your hearing instrument.• People with a greater degree of hearing loss may need a volume control on the telephone.Using the telephone
39Environmental protectionYour hearing instruments contain electronic components subject to the Directive 2002/96/EC on waste electrical and electronic equipment. Help to protect the environment by not disposing of your hearing instruments or batteries with yourunsorted household waste. Please recycle yourhearing instruments and batteries according toyour local regulations or return them to your hear-ing care professional for disposal.
40Product approval, markings and complianceAll Bernafon Veras hearing instrument models comply with international standards concerning electromagnetic compatibility. Due to the limited size available on the instruments all relevant approval markings are found in this document.Electromagnetic interferenceYour hearing instrument has been thoroughlytested for electromagnetic interference. However, some products may emit electromagnetic energy causing unforeseen interference with hearing instruments. Examples include induction cooking appliances, shop alarm systems, mobile phones, fax machines, personal computers, X-rays, CT scans, etc.Even though your hearing instruments are de-signed to comply with the most stringent interna-tional standards of electromagnetic compatibility, they may emit electromagnetic energy that can cause interference with other devices.
41Your hearing instruments may contain a radio transmitter using short range magnetic induction technology working at 3.84 MHz. The magnetic eld strength of the transmitter is < –42 dBμA/m @ 10 m.The electromagnetic emission from the radio system is well below international limits for human exposure. By comparison, the electromagnetic energy of the hearing instrument is lower than that generated by household items such as halogen lamps, computer monitors, dishwashers etc.
42Compliance with radio communi- cations requirements for the USA and CanadaBernafon AGVeras hearing instrument models VR9 M; VR7 M; VR5 M; VR9 CP; VR7 CP; VR5 CP Statement of compliance:This device complies with part 15 of the FCC Rules and RSS-210 of Industry Canada. Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and(2) This device must accept any interference received, including interference that may cause undesired operation.This Class B digital apparatus complies withCanadian ICES-003.Note: This equipment has been tested and found to comply with the limits for a Class B digitaldevice, pursuant to part 15 of the FCC Rules. FCC ID U6XFUBTE02IC: 7031A-FUBTE02
43These limits are designed to provide reasonable protection against harmful interference in aresidential installation.This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, maycause harmful interference to radio communica-tions. However, there is no guarantee that inter-ference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be de- termined by turning the equipment off and on, the user is encouraged to try to correct the inter- ference by one or more of the following measures:– Reorient or relocate the receiving antenna.– Increase the separation between the equipment and receiver.– Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.– Consult the dealer or an experience radio/TV technician for help.
44Caution: Changes or modications not expressly approved by Bernafon AG could void the user’s authority to operate the equipment.
45Compliance with requirements for EuropeThis device is in conformance with the require-ments of the Directive 93/42/EEC of the Councilof the European Communities concerning medicaldevices, MDD. This is certied by applying thefollowing marking: This device also complies with the essential requirements of the Directive 1999/5/EC of the European Parliament on radio equipment and telecommunications terminal equipment, R&TTE. It operates as an inductive application in a harmonized frequency band according to the Commission Decision 2008/432/EC and may be used in all member states of the EU and EFTA. This is certied by applying the following marking:
46Declarations of conformity are available at:Bernafon AGMorgenstrasse 1313018 BernSwitzerland
47Cell phone and hearing instrument compatibilitySome hearing instrument users have reported a buzzing sound in their instruments when they are using cell phones, indicating that the cell phone and hearing instrument may not be compatible.The compatibility of a particular hearing aid and cell phone can be predicted by adding the rating for the hearing aid immunity to the rating for the cell phone emissions (ANSI C63.19-2006 American National Standard Methods of Measurement of Compatibility between Wireless Communication Devices and Hearing Aids).For example, the sum of a hearing aid with arating of 2 (M2/T2) and a telephone with a rating of 3 (M3/T3) would result in a combined rating of 5. According to the standard, any combined rating that equals at least 5 would provide “normal use”; a combined rating of 6 or greater would indicate “excellent performance.”
48The immunity of your Veras hearing instrument is at least M2/T2. The equipment performance measurements, categories and system classica-tions are based upon the best information available but Bernafon cannot guarantee that all users will be satised.
49International warrantyYour hearing instruments have a limited warranty, covering defects in materials and workmanship. This warranty covers the hearing instruments themselves, but not accessories such as batteries, tubing, earmolds, etc.This warranty is void if a defect is the result of misuse or mistreatment. The warranty is also void if the hearing instruments have beenrepaired by nonauthorized service personnel.Please review the warranty with your hearing care professional and make sure that your warrantycard is completed correctly.
50Your hearing instrument configurationAvailable programsYour hearing instruments are programmed inthe following way:Program Beeps Function1 12 23 34 4When Direct Audio Input or an FM adapter is attached (instrument will start in program 2)Program Beeps Function1 1 Instrument microphone2 2 DAI/FM + Mic3 3 DAI/FM only
51Multi-control operation M Both volume control and program change ( ___ ri ght ; ___ lef t )M Program change only (___ right; ___ left)M Volume control only (___ right; ___ left)M No action (___ right; ___ left)Right and left instruments synchronized When this feature is active, changes made to one instrument are automatically made in theother through a wireless communication link.M Active M Inactive
52Telephone use Preferred telephone ear:M Both M Right M LeftBehavior of instrument on the non-telephone earM No changeM Microphone is 6 dB softer when Auto Telephone or Telephone Program is active M Instrument mutes when Auto Telephone or Telephone Program is active
53AccessoriesBernafon offers a wide range of optional acces-sories that may be purchased to enhance your hearing system. Depending on hearing instrument type and local regulations, the following accesso-ries are available:• Remote control• SoundGate communication device (for wireless connection to cell phones, music players, etc.)• TV adapter (for wireless connection to your television via the SoundGate)• Phone adapter (for wireless connection to your landline phone via the SoundGate)• Cleaning and drying kitFor further information on accessories pleasecontact your hearing care professional.
54General warnings and safety guidelinesHearing instruments and batteries can be danger-ous if swallowed or improperly used. Such actions can result in severe injury, permanent hearing loss or even fatality.Familiarize yourself completely with the followinggeneral warnings before using your hearing instru-ments.• Hearing instruments should be used only as directed and adjusted by your trained hearing care professional. Misuse or improper adjust-ments can result in sudden and permanent hearing loss.• Hearing aids will not restore normal hearing or prevent hearing loss resulting from organic conditions.• Never allow others to wear your hearing instru-ments, because they are adjusted for your hear-ing requirements and may permanently damage another person’s hearing.
55• A slap to your ear while wearing the instrument could be harmful. Avoid wearing your hearing instrument while playing contact sports (e.g. rugby, football etc.).• Be aware that use of a hearing instrument may cause excess ear wax to build up in the ear canal which may require removal by a trained medical professional.• In rare cases, a hearing aid or earmold may cause a discharge from the ear or allergic reaction. See a physician immediately if these conditions occur.• An earmold is a custom-made product. If you experience discomfort or irritation of your ear, please see your hearing care professional imme-diately for modication of the earmold.• Hearing instruments, their parts and batteries should be kept out of reach of infants, children and anyone who might swallow these items or otherwise cause themselves injury.• Discard batteries and keep them out of sight of infants, small children, persons of mental incapacity or pets.
56• Clean your hearing instruments and their parts on a regular basis as recommended. Micro-organisms from unclean instruments may cause skin irritations.• Be careful with leaking battery liquid, as it is a hazardous substance.• Never try to recharge non-rechargeable batteries.• Never change the battery or adjust the controls of the hearing instrument in front of infants, small children and persons of mental incapacity.• Never put your hearing instrument or batteries in your mouth, they could easily be swallowed.• Keep batteries away from medications. Batteries are easily mistaken for pills.• In case a battery or hearing instrument is swallowed, see a doctor immediately.• Be aware of the possibility that your instruments may stop functioning without notice. Keep this in mind while you circulate in trafc or otherwise depend on warning sounds.
57• Trafc or other warning sounds may also be reduced in level by a directional microphone when these sounds are coming from behind you.• Never insert cleaning tools into the sound outlet or microphone inlet. This could damage the hearing instruments.Warning to instrument dispenser and userSpecial care should be taken when tting and using a hearing instrument with maximum sound pressure capability in excess of 132 dB SPL (IEC 711) since there may be a risk of impairing the remaining hearing of the hearing instrument user.
58Common problems and solutionsProblem Possible cause SolutionInstrument whistles or squealsInstrument not inserted correctly Re-insert instrumentEar wax accumulation in ear canal Consult your hearing care professional or physicianEarmold may be too loose Consult your hearing care professionalTubing may be split or improperly connectedConsult your hearing care professionalNo volume, level too soft or humming noiseInstrument may not be turned ON Check that the battery drawer is closed completelyBattery may be dead or inserted wrong wayInsert a fresh batteryVolume level too soft Increase volume level with control on instrument or remote controlInstrument may be in telecoil positionCheck to make sure you are in the intended programEar wax accumulation in ear canal Consult your hearing care professional or physicianBattery contacts may be dirty or corrodedOpen and close the battery drawer several times or clean the battery contacts carefully with a dry Q-tipInstrument sound outlet may be blockedCheck the tubing and the earmold or domeMicrophone sound inlet may be blockedConsult your hearing care professional, do not try to clean this yourselfYour hearing loss may have increasedConsult your hearing care professional
59Problem Possible cause SolutionInstrument whistles or squealsInstrument not inserted correctly Re-insert instrumentEar wax accumulation in ear canal Consult your hearing care professional or physicianEarmold may be too loose Consult your hearing care professionalTubing may be split or improperly connectedConsult your hearing care professionalNo volume, level too soft or humming noiseInstrument may not be turned ON Check that the battery drawer is closed completelyBattery may be dead or inserted wrong wayInsert a fresh batteryVolume level too soft Increase volume level with control on instrument or remote controlInstrument may be in telecoil positionCheck to make sure you are in the intended programEar wax accumulation in ear canal Consult your hearing care professional or physicianBattery contacts may be dirty or corrodedOpen and close the battery drawer several times or clean the battery contacts carefully with a dry Q-tipInstrument sound outlet may be blockedCheck the tubing and the earmold or domeMicrophone sound inlet may be blockedConsult your hearing care professional, do not try to clean this yourselfYour hearing loss may have increasedConsult your hearing care professional
60Problem Possible cause SolutionWhirring noise, fading, weak or motor-boating soundsBattery contacts may be dirty or corrodedOpen and close the battery drawer several times or clean the battery contacts carefully with a dry Q-tipMoisture in hearing instrument Place instrument in Dry-Aid pack. Remove battery rst. Consult your hearing care professional.Low battery Insert a fresh batteryInstrument switches from ON to OFF periodicallyLow battery Insert a fresh battery
61Problem Possible cause SolutionWhirring noise, fading, weak or motor-boating soundsBattery contacts may be dirty or corrodedOpen and close the battery drawer several times or clean the battery contacts carefully with a dry Q-tipMoisture in hearing instrument Place instrument in Dry-Aid pack. Remove battery rst. Consult your hearing care professional.Low battery Insert a fresh batteryInstrument switches from ON to OFF periodicallyLow battery Insert a fresh battery
ServiceIf none of the actions, listed on the previous pages, solve the problem, contact your hearing care professional.Do not attempt to repair your hearing instruments yourself.Place stamp with dispenser name and address here:62
11.09/BAG/956-80-410-00/subject to changeManufacturerSwitzerlandBernafon AGMorgenstrasse 1313018 BernPhone +41 31 998 15 15Fax +41 31 998 15 90www.bernafon.comAustraliaBernafon Australia Pty. Ltd. 12/97 Castlemaine StreetMilton QLD 4064Freecall 1800 809 111Phone +61 7 3250 0300Fax +61 7 3250 0372www.bernafon.com.auCanada Bernafon Canada Ltd.500 Trillium Drive, Unit 15Kitchener, OntarioCanada N2R 1A7Phone +1 519 748 6669Toll Free +1 800 265 8250Toll Free Fax +1 888 748 9158www.bernafon.caNew ZealandBernafon New Zealand Ltd.Level 1, Building F27-29 William Pickering DriveAlbany, Auckland 0632Toll Free 0800 44 22 57Telephone +64 9 415 7917Fax +64 9 415 7916www.bernafon.co.nzUnited KingdomBernafon UK Cadzow Industrial EstateOff Low Waters Road HamiltonML3 7QE ScotlandPhone +44 1698 285 968Fax +44 1698 421 456www.bernafon.co.ukUnited States of AmericaBernafon, LLC200 Cottontail Lane, Bldg. BSomerset, NJ 08873Phone +1 888-941-4203Fax +1 732-560-4877www.bernafon-us.comwww.hear-it.orgFor more information about hearing and hearing loss

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