Bernafon SGATE3 Audio Streaming Device User Manual

Bernafon AG Audio Streaming Device

User Manual

SO U N DG AT E  2INSTRUCTIONSFOR USE
3Congratulations on the purchase of your new SoundGate 2. Your SoundGate 2 device allows you to connect wirelessly between your hearing  instruments and a wide range of audio devices  via Bluetooth®.Whether communicating wirelessly via your mobile telephone device or streaming audio through your television, computer, or MP3 player, this guide will offer the instructions necessary to get you on your way to better hearing. Please read the entire contents of this booklet before using your SoundGate 2 device. It contains instructions and important information about its use and handling.
4Instructions for UseThe following models are covered by these instructions: SoundGate 2The SoundGate 2 is intended to be used as:1. A remote control of your hearing instruments.   SoundGate 2 may be used as a remote control, enabling you to adjust the hearing instrument volume control and listening programs.2. A streaming interface between external audio devices and your hearing instruments.The SoundGate 2 may be connected to a large range of audio devices (mobile telephones, TV, etc.) to reduce listening effort.
5TABLE OF CONTENTSGeneral Warnings and Safety Guidelines  8Introduction 11Getting Started  14Battery Indication  16Battery Life  18Attaching the Neck Strap  20Wearing the SoundGate 2  22Use of the Protective Skin   23Microphone 24SoundGate 2 Operation  25Turning your SoundGate 2 ON and OFF  26Volume and Program Adjustment  28Pairing to a Mobile Telephone or other  Bluetooth® Devices  30Using with a Mobile Telephone  33
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7Using with an MP3 Player or Computer  38Wired Connection  40Using the Telephone Coil  42SoundGate 2 Wireless Range  44Visual Indicators  47Troubleshooting 51Maintenance 58International Warranty  59Information to the User Regarding the Radio  Communication Part of the Device  61Declaration of Conformity  64Information and Explanation of Symbols  65Service 70
8General Warnings and Safety GuidelinesFamiliarize yourself with the following general warnings before using your SoundGate 2 device.Hazard Warnings  SoundGate 2 is not a toy and should be kept away from children and anyone else who might swallow parts or otherwise cause injury to themselves. Special attention should be paid to the smaller components in order to prevent swallowing or choking. If a part is swallowed, see a doctor immediately.  Never expose the SoundGate 2 to excessive heat, such as putting it in an oven, micro wave, burning it or leaving it inside a parked car in the sun. There is a risk in these events that it will explode and cause serious injury.
9  If by accident the neck strap should get caught on something while the user is wearing it, the neck strap is constructed to break automatically. Therefore, never try to shorten or modify the neck strap in an unauthorized way. The neck strap should not be used for children who weigh less than 11 kg (24 lbs).  Using SoundGate 2 with a mobile telephone while driving may be distracting. If trafc laws or driving conditions demand it, pull off the road and park your vehicle prior to making and answering calls.  SoundGate 2 should not be used in an aircraft unless specically permitted by the ight  personnel.  SoundGate 2 is designed to comply  with the most stringent Standards of  International Electromagnetic Compatibility. However, SoundGate 2 might cause inter-ference with other medical devices such as debrillators and pacemakers.
10 ·  Please contact the manufacturer of your implantable device for information about the risk of disturbance. ·  Immediately remove the SoundGate 2 if interference is suspected. Do not use SoundGate 2 and seek advice.  Interference can also be caused by power line disturbances, airport metal detectors, electromagnetic elds from other medical devices, radio signals and electrostatic  discharges.  The safe use of the SoundGate2 with the Auxiliary input cable is determined by an external signal source. When the input cable is connected to mains-operated equipment, this equipment must comply with IEC-60065, IEC-60950, IEC-60601 or equivalent safety standards.  The safety of recharging batteries with the USB connector is determined by the external equipment which should be UL approved  or comply with equivalent IEC-60065,  IEC-60950, IEC-60601 or other equivalent safety standards.
11IntroductionThe following items are included within your SoundGate 2 package and will be covered within this instruction guide:SN2_ILLU_Overview_HI8SN2_ILLU_Neckloop_HI2SoundGate 2  Neck  strap3.5mm stereo cable  Power adapterSN2_ILLU_Charger_HI5SN2_ILLU_audioCable_HI4
12SN2_ILLU_ChargerCradle_HI3SN2_ILLU_ProtectiveSkin_HI6.1SN2_ILLU_UsbCable_HI7SOUNDGATE 2INSTRUCTIONSFOR USE   Instructions for UseUSB charging cableCharger cradle Protective skin
13SoundGate 2 Overview1  Power on/off   6  Phone key2  LED indicator  7  Microphone inlet3  Volume control  8  Neck strap jacks4  Auxiliary input key  9  3.5 mm auxiliary input5  TV key  10  Micro-USB charger jackSN2_ILLU_Overview_HI8SN2_ILLU_SoundgateProfile_HI14 5 6 710 983218
14Getting StartedThe SoundGate 2 contains a rechargeable battery. Ensure your battery is completely charged prior to using your SoundGate 2.Charging the BatteryThe SoundGate 2 should be charged daily to ensure sufcient battery life during normal hours of operation.The SoundGate 2 can be charged in the following ways: · Connect the power adapter to the micro-USB charger jack on the SoundGate 2. Then plug the power adapter into a wall socket.SN2_ILLU_Overview_HI8
15 · Connect the USB charging cable to the  micro-USB charger jack on the SoundGate 2. Then plug the opposite end into the USB port  on your computer.       · Plug the power adapter into the micro-USB jack of the charger cradle. Then plug the power adapter into a wall socket, and mount your SoundGate 2 into the cradle with the Power key facing up.       · When using the SoundGate 2 in a vehicle, you may connect the USB charging cable to the micro-USB charger jack on the SoundGate 2. Then plug the opposite end into a 12 V car  USB port or adapter (not included).SN2_ILLU_BatteryChargeCableToUsb_HI10SN2_ILLU_BatteryChargeCradle_HI11
16Battery IndicationThe LED indicator on the top of your SoundGate 2 will help you monitor the status of your battery life and/or charging.LED Indication StatusGreen SN2_ILLU_GreenLed_HI12Battery status is OKRedSN2_ILLU_RedLed_HI13Battery life is low  (approx. 20 minutes remaining)Red (pulsing every  2 – 3 seconds)SN2_ILLU_RedLedFlashing_HI15Battery life is critically low (approx. 5 minutes remaining)
17LED Indication StatusGreen (ashing)SN2_ILLU_GreenLedFlashing_HI14Battery is connected to  a power source and actively chargingGreenSN2_ILLU_GreenLed_HI12Battery is charged completely  (SoundGate 2 powered ON)OFFSN2_ILLU_NoLightLed_HI16Battery is charged  completely  (SoundGate 2   powered OFF)
18Battery LifeThe battery life of your SoundGate 2 device  depends on the type and duration of usage.  The table below indicates the maximum time  a completely charged SoundGate 2 battery  will run for various functions.Function Maximum  Battery Life (hrs)Stand-by up to 60 hoursStreaming audio with  neck strap attachedup to 10 hoursBattery charge time 2 hoursStand-by mode is when the SoundGate 2 is  powered ON but is not actively being used.  Phone calls with connected Bluetooth® mobile telephones may still be received in Stand-by mode.
19The rechargeable battery should not be drained completely. Keeping the battery fully charged will prolong its life. You cannot replace the battery yourself. Please return the device to your hearing care professional for service, if necessary.
20Attaching the Neck StrapIt is recommended to use your neck strap at  all times when streaming audio from the  SoundGate 2. The neck strap serves as an  antenna and helps direct the audio signal to your hearing instruments. Insert both ends of the neck strap into the neck strap jacks of your SoundGate 2, as shown below. When the neck strap is inserted completely, it will click.
21SN2_ILLU_NeckStrapAttach_HI17Using SoundGate 2 without the neck strap requires more power – consequently maximum streaming time is reduced to  5 hours on one full battery charge.
22Wearing the SoundGate 2Please use the guidelines below to determine how your SoundGate 2 should be worn for different types of use.SN2_ILLU_WearingPositionNeck_HI18Hands Free with Neck StrapRecommended uses:  Bluetooth streaming, wired connection to MP3 or PCSN2_ILLU_WearingPositionHand_HI19Hand Held or in the PocketRecommended use:  remote control SN2_ILLU_WearingPositionPocket_HI20
23Use of the Protective Skin A protective skin is included in your SoundGate 2 package to help protect the device from debris and light moisture. The protective skin may be used in any of the recommended wearing positions.To use, insert the SoundGate 2 completely into the protective skin as indicated below.SN2_ILLU_ProtectiveSkinInsert_HI6.2Clean your protective skin with soap and warm water, and ensure it is completely dry before reinserting your SoundGate 2 device.
24MicrophoneThe microphone in the SoundGate 2 is only active during streamed phone calls. In all other situations the microphone is turned off.To ensure optimal sound quality for the person you are speaking with during streamed phone calls, it is recommended to position the SoundGate 2 microphone 10 – 30 cm (4 – 12 inches) from your mouth.SN2_ILLU_MouthToMicrophone_HI21
25SoundGate 2  OperationYour SoundGate 2 can be used in many ways to improve communication and add convenience for daily listening.Whether using the SoundGate 2 as a remote control to change your hearing instrument volume settings and listening programs or streaming audio from Bluetooth® enabled devices, the following pages will help you to become better acquainted with your SoundGate 2 operation.
26Turning your SoundGate 2  ON and OFFPress the SoundGate 2 Power key for  approximately 2 seconds to turn your SoundGate 2 device ON/OFF. The LED indicator on the top of the SoundGate 2  will be green when your device is powered ON with a charged battery.The LED indicator will be off when your  SoundGate 2 is powered OFF. If the SoundGate 2 is powered OFF and its  battery is being charged, the LED indicator will ash green.
27LED Indicator SoundGate 2  StatusSN2_ILLU_GreenLed_HI12Power ON  with charged batterySN2_ILLU_NoLightLed_HI16Power OFFSN2_ILLU_GreenLedFlashing_HI14Power OFF  with connected  power source
28Volume and Program AdjustmentThe SoundGate 2 may be used to optimize your hearing instrument(s) volume control and listening program settings. Adjusting Volume SN2_ILLU_VolumeUpOrDown_HI22A short press to the SoundGate 2 Volume Up or Down key will adjust the listening volume in your hearing instrument(s).
29Changing Programs SN2_ILLU_VolumeUpOrDownTwoSeconds_HI232 sec.If multiple listening  programs have been congured, you may cycle forward or backward through the available programs by pressing and holding the SoundGate 2 Volume Up or Down key for approximately 2 seconds.Note: When streaming audio, it is not possible  to change listening  programs. You must rst disconnect from the streamed audio source.
30Pairing to a Mobile Telephone  or other Bluetooth® DevicesBefore streaming audio to your hearing  instruments, a secure connection must be  established between the SoundGate 2 and a Bluetooth® enabled device (i.e. mobile telephone). Ensure the SoundGate 2 and Bluetooth® device  to be paired are within one meter of each other during the pairing process.Prepare  Bluetooth®  Device for  PairingRefer to the manual of the  mobile telephone or audio  device and prepare the device for Bluetooth® pairing as instructed.Set the  SoundGate 2   into Pairing  ModeSN2_ILLU_TopLedFlashingBlue_HI30Press and hold the Power key for approximately 5 – 6 seconds until the LED indicator ashes rapidly blue.Pairing mode will be  active for 2 minutes and may  be cancelled by pressing  the Power key for 3 seconds.
31Activate  Pairing on the  Bluetooth  DeviceWhen your Bluetooth® device searches for and locates the SoundGate 2, “SoundGate 2” will appear in the device display. Select the SoundGate 2 from your device menu and when prompted to enter a pin code, enter “0000”.Some devices may require you to select “Connect” in the display menu. Please refer to the manual of your Bluetooth® device for its specic  instructions.The SoundGate 2 is capable of storing up to  8 paired devices at the same time. When the  maximum number of paired devices is reached, the SoundGate 2 will begin to overwrite the  oldest pairings.If you would like to clear all previously paired  devices, press and hold the Volume Up key and Power key at the same time for more than  5 seconds.
32Connecting to Paired Bluetooth® DevicesWhen the SoundGate 2 has been paired and is within range of a Bluetooth® device, the devices will automatically locate each other. Use the  appropriate button on your SoundGate 2 to  activate to whichever Bluetooth® source you  wish to listen to.
33Using with a Mobile TelephoneYour SoundGate 2 provides a Bluetooth® link  between your hearing instrument(s) and your  mobile telephone to act like a wireless headset. You should wear SoundGate 2 with the neck strap at all times when using with a mobile telephone. Once you have paired your mobile telephone to the SoundGate 2 as instructed above, the phone will automatically indicate that a Bluetooth®  connection is active. Make  an Outgoing  Phone Call SN2_ILLU_SoundgatePhoneKeyNoLight_HI27When connected via  Bluetooth® to your  SoundGate 2, calls made  by your mobile telephone will automatically be  transmitted to your hearing instrument(s). You do not need to operate the  SoundGate 2.
34Answer  an Incoming  Phone Call SN2_ILLU_SoundgatePhoneKeyGreenFlash_HI25You will hear a ringing tone in your hearing instruments when you receive phone calls to your Bluetooth®  connected mobile telephone. The Phone key on your SoundGate 2 will also ash rapidly green. A short press to the  SoundGate 2 Phone key will accept the incoming call. The Phone key will remain illuminated green as long as the call is active. While Talking Speak into the microphone of the SoundGate 2  (optimal distance between your mouth and the  SoundGate 2 microphone  is approximately  30  cm / 12  inches).
35Transfer  a Call back  to the  Mobile Phone SN2_ILLU_SoundgatePhoneKeyGreenPress_HI26When in a call, press and hold the SoundGate 2 Phone key for 2 – 3 seconds to  transfer control of the call back to the mobile  telephone. A subsequent 2 – 3 second press will return control to the SoundGate 2. Such call transfers typically must also be acknowledged/accepted on the connected mobile phone.Mute Hearing  Instrument  Microphones SN2_ILLU_VolumeUpOrDownTwoSeconds_HI232 sec.If distracted by background noise during a mobile phone call, you may press and hold the Volume Up or Down key for 2 – 3 seconds to mute  your hearing instrument microphones.
36End a Phone Call SN2_ILLU_SoundgatePhoneKeyNoLight_HI27When a phone call is  complete, a short press on the SoundGate 2 Phone key will terminate the call. The previous listening program or streaming state will resume.  You may also end the call from your mobile telephone or wait for the person on the other end to terminate the call. The previous listening program or streaming state will also resume in this case.Reject an  Incoming  Phone Call SN2_ILLU_VolumeDownPress_HI28A short press on the  SoundGate 2 Volume Down key will reject an incoming call and the current listening program or streaming state will resume.
37Last Call Return SN2_ILLU_SoundgatePhoneKeyNoLight_HI27To automatically prompt a call to the last number dialed from your paired Bluetooth® mobile phone, press and hold the SoundGate 2 Phone key for 2 – 3 seconds.Voice Dialing SN2_ILLU_SoundgatePhoneKeyNoLight_HI27For connected mobile phones which support voice dialing, a short press on the SoundGate 2 Phone key will enable voice dial function.
38Using with an MP3 Player  or ComputerThe SoundGate 2 can be used to connect to  audio sources such as MP3 players or personal  computers either: · Via a wireless Bluetooth® connection, or · Via a wired cable connectionWireless ConnectionTo hear music or audio wirelessly from e.g. an  MP3 player or computer with built-in Bluetooth®, make sure the device has been paired to your SoundGate 2 (pages 30 to 32), that both devices are powered on, and are within range  of eachother (< 10 meters).
39Begin audio streaming by giving a short press  to the SoundGate 2 Auxiliary input key. SN2_ILLU_AuxKeyPress_HI31When audio streaming is active, the Auxiliary input key will illuminate orange. SN2_ILLU_AuxKeyOrange_HI32To end listening through the wireless source  and resume the previous listening program or streaming state, give another short press to  the Auxiliary input key.
40Wired ConnectionThe SoundGate 2 can be used with a wide range of audio devices via a wired connection also. Plug one end of the 3.5 mm stereo cable included with your SoundGate 2, into the appropriate  3.5 mm headset jack of the MP3, computer or audio source of choice. Plug the opposite end into the 3.5 mm auxiliary input jack of the SoundGate 2 as indicated below. Ensure the music or audio source in your device is playing and un-muted, and give a short press to the SoundGate 2 Auxiliary input key to begin listening.To end listening through the wired source and resume the previous listening program or  streaming state, give another short press to the Auxiliary input key.
41The SoundGate 2 has been linked to your hearing instrument(s) by your hearing care professional. The hearing instrument(s) will only accept remote control com-mands and audio streaming from the SoundGate 2 to which they are linked. This ensures that other hearing instru-ments cannot intercept phone calls or other audio from your SoundGate 2.Audio streaming is one-way communi-cation from the SoundGate 2 to the hearing instrument(s). When audio streaming is stopped, the SoundGate 2 instructs the hearing instruments to release the controls and resume normal operation.
42Using the Telephone CoilThe SoundGate 2 has a built-in induction loop receiver, which can be used to pick up audio information from auditoriums, churches or public buildings which have an installed audio loop. If you are unsure if a location has an audio loop installed, look for the universal symbol below.  To activate and begin listening via an installed  audio loop, press and hold the SoundGate 2  Auxiliary input key for 2 – 3 seconds.
43To end listening through the looped source and resume the previous listening program or  streaming state, give another 2 – 3 second press  to the Auxiliary input key.SN2_ILLU_AuxKeyPress_HI31
44SoundGate 2 Wireless RangeExternal Audio Device SoundGate 2  (Bluetooth®)The SoundGate 2 has a built in Bluetooth®  receiver, which is used to receive audio signals from external communication devices that also  use Bluetooth®. Mobile telephones, wireless  headsets and laptop computers are all among  the devices you may wish to stream audio from. See pages 30 to 32 of this manual for step by step instructions to pair your SoundGate 2 to a specic Bluetooth® enabled device.In order to pair to or stream audio information  from an external Bluetooth® enabled device,  it is recommended to keep your SoundGate 2  within a range of approximately 10 meters  (33 feet). This range may be affected by  objects between the SoundGate 2 and the  connected Bluetooth® source. This range may
45also be affected by the quality of the other  device’s antenna. SN2_ILLU_SoundgateToWorldViaBluetooth_HI34SoundGate 2 Hearing Instrument RangeThe SoundGate 2 has a built-in wireless  transmitter, which automatically streams audio information to your hearing instrument(s).In order to stream information without  interruption, it is recommended to keep your SoundGate 2 unit and your hearing instrument(s) within a range of approximately 1 meter  (40 inches). This range could be reduced by  metal objects and/or strong magnetic elds.
46Always wear the neck strap antenna while  streaming audio from your SoundGate 2. SN2_ILLU_SoundgateWithNeckStrap_HI35
47Visual IndicatorsLight Action StatusPhone key SN2_ILLU_SoundgatePhoneKeyNoLight_HI27Blinking GREEN Phone ringingSteady GREEN Active phone callNo light No active callsTV Key SN2_ILLU_TelevisionKeyNoLight_HI36.1Blinking  ORANGEPairing to TV AdapterSteady  ORANGEActive streaming TV AdapterNo light No streaming  TV AdapterAuxiliary Input Key SN2_ILLU_AuxKeyPress_HI31Fading ORANGE(Paired) Auxiliary source availableSteady ORANGEActive streaming Auxiliary  source, T-coilNo light No streaming  Auxiliary source, T-coil
48Light Action StatusLED  Indicator SN2_ILLU_NoLightLed_HI16Blinking BLUE Bluetooth Pairing ModeSteady GREEN Battery OKBlinking GREEN Incoming phone callSteady RED Battery is lowBlinking RED Battery is  critically lowNo light SoundGate 2   is OFF
49Notes
50TroubleshootingPairing Problem SolutionSoundGate 2  will not enter  Bluetooth®  pairing mode.The SoundGate 2 is powered  OFF.Turn the SoundGate 2 ON.The SoundGate 2 battery  is critically low.Recharge the SoundGate 2 battery.My Bluetooth®  device is not  locating the  SoundGate 2.The SoundGate 2 is out of  range.Ensure the paired SoundGate 2 and Bluetooth® device are within 10 meters of each other.The SoundGate 2 is already  connected and within range  of another active Bluetooth®  device.Turn OFF any active Bluetooth® devices which have previously been paired to the SoundGate 2.Pairing was  unsuccessful.The SoundGate 2 and/or  Bluetooth® device was not  in pairing mode when  attempting to pair.Ensure the SoundGate 2 and Bluetooth® device are  actively in their pairing states when repeating the pairing process. Press and hold the SoundGate 2 Power key for approximately 5 – 6 seconds until  the LED indicator ashes rapidly blue. The  SoundGate 2 pairing mode is active for 2 minutes.The incorrect passcode  was entered.Repeat the pairing process and enter the  password: 0000 (four zeros) into the Bluetooth® device.
51TroubleshootingPairing Problem SolutionSoundGate 2  will not enter  Bluetooth®  pairing mode.The SoundGate 2 is powered  OFF.Turn the SoundGate 2 ON.The SoundGate 2 battery  is critically low.Recharge the SoundGate 2 battery.My Bluetooth®  device is not  locating the  SoundGate 2.The SoundGate 2 is out of  range.Ensure the paired SoundGate 2 and Bluetooth® device are within 10 meters of each other.The SoundGate 2 is already  connected and within range  of another active Bluetooth®  device.Turn OFF any active Bluetooth® devices which have previously been paired to the SoundGate 2.Pairing was  unsuccessful.The SoundGate 2 and/or  Bluetooth® device was not  in pairing mode when  attempting to pair.Ensure the SoundGate 2 and Bluetooth® device are  actively in their pairing states when repeating the pairing process. Press and hold the SoundGate 2 Power key for approximately 5 – 6 seconds until  the LED indicator ashes rapidly blue. The  SoundGate 2 pairing mode is active for 2 minutes.The incorrect passcode  was entered.Repeat the pairing process and enter the  password: 0000 (four zeros) into the Bluetooth® device.
52Phone Problem SolutionThe  SoundGate 2 Phone key does not blink when the phone is ringing, and there is no  ringing indication  in the hearing  instruments.The SoundGate 2 and phone  are not paired to each other.Pair the SoundGate 2 and selected Bluetooth® phone (see pages 30 to 32).The Bluetooth® function  and/or power are turned OFF  on the SoundGate 2 or  Bluetooth® phone.Ensure the SoundGate 2 and Bluetooth® phone are  powered ON. Refer to the manual of your  Bluetooth® phone to ensure Bluetooth® function  is active. The SoundGate 2 battery is  critically low.Recharge the SoundGate 2 battery.The  SoundGate 2 Phone key is  blinking when the phone is ringing  but I hear not  ringing indication  in my hearing  instruments.The SoundGate 2 is out of  Bluetooth® range.Ensure the SoundGate 2 and Bluetooth® phone are  within the recommended 10 meters of each other.The audio in  my hearing  instruments  drops out.The SoundGate 2 is out of  Bluetooth® range.Ensure the SoundGate 2 and Bluetooth® phone are  within the recommended 10 meters of each other.The neck strap antenna is not  mounted to the SoundGate 2.While streaming, it is recommended to use the neck strap antenna to prevent drop outs.
53Phone Problem SolutionThe  SoundGate 2 Phone key does not blink when the phone is ringing, and there is no  ringing indication  in the hearing  instruments.The SoundGate 2 and phone  are not paired to each other.Pair the SoundGate 2 and selected Bluetooth® phone (see pages 30 to 32).The Bluetooth® function  and/or power are turned OFF  on the SoundGate 2 or  Bluetooth® phone.Ensure the SoundGate 2 and Bluetooth® phone are  powered ON. Refer to the manual of your  Bluetooth® phone to ensure Bluetooth® function  is active. The SoundGate 2 battery is  critically low.Recharge the SoundGate 2 battery.The  SoundGate 2 Phone key is  blinking when the phone is ringing  but I hear not  ringing indication  in my hearing  instruments.The SoundGate 2 is out of  Bluetooth® range.Ensure the SoundGate 2 and Bluetooth® phone are  within the recommended 10 meters of each other.The audio in  my hearing  instruments  drops out.The SoundGate 2 is out of  Bluetooth® range.Ensure the SoundGate 2 and Bluetooth® phone are  within the recommended 10 meters of each other.The neck strap antenna is not  mounted to the SoundGate 2.While streaming, it is recommended to use the neck strap antenna to prevent drop outs.
54Phone Problem SolutionThe other party  has difculty  hearing my voice  on the phone.The SoundGate 2 microphone  is not picking up your voice  clearly.Ensure the SoundGate 2 microphone is positioned within 30 cm / 12 inches of your mouth during wireless phone communication.I have difculty understanding the other party when  I am in noisy  environments.Environmental sounds  interfere with speech  understanding.Press and hold the Volume Up or Down key for  2 – 3 seconds to mute the hearing instrument  microphones.Caution: Do not mute the hearing instrument  microphones in listening situations that require your better hearing, e.g. trafc.Volume is insufcient. Adjust the volume on your SoundGate 2 device to a sufcient volume to improve understanding.I hear beeps in  my hearing  instruments when  operating my  mobile phone.The key press feature is  activated in your mobile  phone.Refer to the manual of your phone to deactivate the key press tone feature.
55Phone Problem SolutionThe other party  has difculty  hearing my voice  on the phone.The SoundGate 2 microphone  is not picking up your voice  clearly.Ensure the SoundGate 2 microphone is positioned within 30 cm / 12 inches of your mouth during wireless phone communication.I have difculty understanding the other party when  I am in noisy  environments.Environmental sounds  interfere with speech  understanding.Press and hold the Volume Up or Down key for  2 – 3 seconds to mute the hearing instrument  microphones.Caution: Do not mute the hearing instrument  microphones in listening situations that require your better hearing, e.g. trafc.Volume is insufcient. Adjust the volume on your SoundGate 2 device to a sufcient volume to improve understanding.I hear beeps in  my hearing  instruments when  operating my  mobile phone.The key press feature is  activated in your mobile  phone.Refer to the manual of your phone to deactivate the key press tone feature.
56Wired audio Problem SolutionThere is no audio  in the hearing  instruments.The audio source needs to be  turned on and connected to  the SoundGate 2.Verify that the audio source is powered ON and the 3.5mm jack stereo cable is completely  connected to both the SoundGate 2 and the  selected device. Refer to the wired connection steps on page 40 of this manual.Volume level  is too high.Volume needs to be adjusted  on the connected wired audio  source.Adjust the volume on the audio source to a level that suits you.Charging Problem SolutionSoundGate 2 does not work even while charging.The battery is drained  completely.The SoundGate 2 battery must be charged for at least 20 minutes before it can operate. For optimal use, avoid draining the battery completely.
57Wired audio Problem SolutionThere is no audio  in the hearing  instruments.The audio source needs to be  turned on and connected to  the SoundGate 2.Verify that the audio source is powered ON and the 3.5mm jack stereo cable is completely  connected to both the SoundGate 2 and the  selected device. Refer to the wired connection steps on page 40 of this manual.Volume level  is too high.Volume needs to be adjusted  on the connected wired audio  source.Adjust the volume on the audio source to a level that suits you.Charging Problem SolutionSoundGate 2 does not work even while charging.The battery is drained  completely.The SoundGate 2 battery must be charged for at least 20 minutes before it can operate. For optimal use, avoid draining the battery completely.
58MaintenanceThe SoundGate 2 requires a minimum amount of regular maintenance to ensure proper function. Wipe the SoundGate 2 daily with a dry or slightly damp cloth to remove any debris from its surface.The microphone opening and audio input ports must be kept free of dirt and debris at all times. The small cleaning brush for your hearing instrument(s) may be used to clean these areas.Do not submerge your SoundGate 2 or its neck strap into water or other liquids at any time.The SoundGate 2 is sealed and you should not attempt to open it. If problems occur which cannot be solved by the guidelines within this manual, you should contact your hearing care professional.
59International WarrantyThe Bernafon SoundGate 2 has a limited warranty, covering defects in materials and workmanship. This warranty covers the SoundGate 2 itself, but not accessories such as charger units, cable, etc. This warranty becomes invalid if a defect is a  result of misuse or maltreatment.This warranty is void if non-authorized personnel have repaired the SoundGate 2. Please review  the warranty card with your hearing care  professional and make sure that your warranty card is completed.In addition to the Bluetooth® transmitter, the SoundGate 2 contains a radio transmitter using short range magnetic induction technology  working at 3.84 MHz. The magnetic eld strength of the transmitter is < – 15 dBµA/m @ 10 m.The emission power from the SoundGate 2 is  below international emission limits for Human Exposure. For comparison, the radiation of  the SoundGate 2 is less than unintended
60electromagnetic radiation from hair dryers, electric shavers, etc. The SoundGate 2 complies with the international standards concerning electromagnetic  compatibility.
61Information to the User Regarding the Radio Communication Part  of the DeviceBernafon AGSoundGate 2  FCC ID  U6XSGATE3 IC:  7031A-SGATE3Statement of compliance:This device complies with part 15 of the  FCC Rules and RSS-210 of Industry Canada. Operation is subject to the following two  conditions:1. This device may not cause harmful interference, and 2. This device must accept any interference  received, including interference that may cause undesired operation.This Class B digital apparatus complies with  Canadian ICES-003
62Note:This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a  residential installation. This equipment generates uses and can radiate radio frequency energy and,  if not installed and used in accordance with the  instructions, may cause harmful interference to radio communications. However, there is no  guarantee that interference will not occur in a  particular installation. If this equipment does cause harmful interference to radio or television reception, which can be  determined by turning the equipment off and on, the user is encouraged to try to correct the  interference by one or more of the following  measures: · Reorient or relocate the receiving antenna. · Increase the separation between the equipment and receiver. · Connect the equipment into an outlet on a circuit different from that to which the receiver is  connected.
63 · Consult the dealer or an experienced radio/TV technician for help.Caution:Changes or modications not expressly approved by Bernafon AG could void the user’s authority to operate the equipment.
64Declaration of ConformityThis device is classied as accessory in Class I  for medical devices and is in conformance with  the essential requirements of the Directive  93/42/EEC of the Council of the European  Communities concerning medical devices, MDD. The radio communication part of the device complies with the essential requirements of the Directive 1999/5/EC of the European Parliament  on radio equipment and telecommunications  terminal equipment, R&TTE. This is certied by applying for the following marking:  0682
65Information and Explanation  of SymbolsThe CE conformity marking  indicates conformance to all  applicable European Directives.This symbol indicates that it is important for the user to read and take into account the relevant information in these instructions for use.This sign indicates important safety information that must be observed to minimize risks or to avoid hazardous situations.Important information for handling and product safety.The crossed-out wheeled bin  indicates that the European  Directive on waste of electronic equipment applies.
66OPERATING  CONDITIONSThe product is designed such that it functions without problem or restrictions if used as intended, unless otherwise noted in these instructions for use. The operating temperature for the SoundGate 2 is 10 – 45°C.TRANSPORT  AND STORAGE  CONDITIONSDuring transport or storage, the temperature should not exceed the limit value of – 25°/60°  C.
67Notes
68Notes
69Notes
70ServiceIf the information listed on the previous pages did not solve a problem you are having with your SoundGate 2 device, please contact your hearing care professional.Do not attempt to repair your SoundGate 2 device yourself.Place stamp with dispenser name and address here:127676/UK
71<    15 mm  >< > 8,15 mm< > 9.0 mm<       19 mm  >Placeholder for FSC logo
www.bernafon.comManufacturerBernafon AGMorgenstrasse 1313018 BernSwitzerlandPhone +41 31 998 15 15info@bernafon.chAustraliaBernafon Australia Pty Ltd.629 Nudgee RoadNundah QLD 4012Freecall 1800 809 111Phone +61 7 3250 0300info@bernafon.com.auCanadaBernafon Canada Ltd.500 Trillium Drive, Unit 15Kitchener, OntarioCanada  N2R 1A7Phone +1 519 748 6669Toll Free +1 800 265 8250contact@bernafon.caNew ZealandBernafon New Zealand Ltd.Level 1, Building F27-29 William Pickering DriveAlbany, Auckland 0632Toll Free 0800 44 22 57Phone +64 9 415 7917info@bernafon.co.nzUnited KingdomBernafon UKCadzow Industrial EstateOff Low Waters Road HamiltonML3 7QE ScotlandPhone +44 1698 285 968info@bernafon.co.ukUnited States of AmericaBernafon, LLC2501 Cottontail Lane, Suite 102Somerset, NJ 08873Phone +1 888-941-4203info@bernafon-us.com01.13/BAG/127676/UK/subject to change

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