Bissell Powergroom Helix Rewind Vacuum 98N4 Owners Manual

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USER'S GUIDE

98N4 SERIES

Safety Instructions

Product View

Assembly

Operations

Maintenance and care

Troubleshooting

Consumer Care

Replacement Parts

3

4

5

6-8

8-11

12

16

13

Accessories

Warranty

14

15

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®

www.bissell.com 800.237.7691

Thanks for buying a BISSELL vacuum

We’re glad you purchased a BISSELL vacuum. Everything we know about

floor care went into the design and construction of this complete, high-tech

home cleaning system.

Your BISSELL vacuum is well made, and we back it with a limited two

year warranty. We also stand behind it with a knowledgeable, dedicated

Consumer Care department, so, should you ever have a problem,

you’ll receive fast, considerate assistance.

My great-grandfather invented the floor sweeper in 1876. Today, BISSELL

is a global leader in the design, manufacture, and service of high quality

homecare products like your BISSELL vacuum.

Thanks again, from all of us at BISSELL.

Mark J. Bissell

Chairman & CEO

2

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IMPORTANT SAFETY INSTRUCTIONS

3

When using an electrical

appliance,

basic precautions should be observed,

including the following:

READ ALL INSTRUCTIONS

BEFORE USING YOUR

UPRIGHT VACUUM.

Always connect to a polarized outlet (left slot is

wider than right). Unplug from outlet when not

in use and before conducting maintenance.

WARNING: To

reduce the risk of fire, electric shock, or injury:

■ Do not modify the polarized plug to fit a

non-polarized outlet or extension cord.

■ Do not leave vacuum cleaner unattended

when it is plugged in.

■ Unplug from outlet when not in use and

before servicing.

■ Do not use outdoors or on wet surfaces.

■ Do not allow children to operate vacuum

cleaner or use as a toy.

■ Close attention is necessary when used

by or near children.

■ Do not use for any purpose other than

described in this user’s guide.

■ Use only manufacturer’s recommended

attachments.

■ Do not use with damaged cord or plug.

■ If appliance is not working as it should,

has been dropped, damaged, left

outdoors, or dropped into water, have it

repaired at an authorized service center.

■ Do not pull or carry by cord, use cord as

a handle, close a door on cord, or pull

cord around sharp edges or corners.

Do not run appliance over cord. Keep

cord away from heated surfaces.

■ Do not unplug by pulling on cord. To

unplug, grasp the plug, not the cord.

■ Do not handle vacuum cleaner or plug

with wet hands.

■ Do not put any object into openings.

Do not use with any opening blocked;

keep openings free of dust, lint, hair,

and anything that may reduce air flow.

■ Keep hair, loose clothing, fingers, and

all parts of body away from openings

and moving parts.

■ Turn off all controls before plugging

or unplugging vacuum cleaner.

■ Use extra care when cleaning stairs.

■ Do not pick up flammable materials (lighter

fluid, gasoline, kerosene, etc.) or use in the

presence of explosive liquids or vapors.

■ Do not pick up toxic material (chlorine

bleach, ammonia, drain cleaner, etc.).

■ Do not use vacuum cleaner in an

enclosed space filled with vapors given

off by oil base paint, paint thinner, some

moth proofing substances, flammable

dust, or other explosive or toxic vapors.

■ Do not pick up hard or sharp objects

such as glass, nails, screws, coins, etc.

■ Do not pick up anything that is burning or

smoking, such as cigarettes, matches, or

hot ashes.

■ Do not use without filters in place.

■ Use only on dry, indoor surfaces.

■ Keep appliance on a level surface.

■ Do not carry the vacuum cleaner while

it is running.

■ Hold plug when rewinding onto cord reel.

Do not allow plug to whip when rewinding.

■ Unplug before connecting TurboBrush®

Tool.

SAVE THESE

INSTRUCTIONS

FOR FUTURE USE

THIS APPLIANCE

HAS A

POLARIZED PLUG

To reduce the risk of electric shock, this

appliance has a polarized plug (one

blade is wider than the other). This plug

will fit in a polarized outlet only one way.

If the plug does not fit fully in the outlet,

reverse the plug. If it still does not fit,

contact a qualified electrician to install

a proper outlet. Do not change the plug

in any way.

This model is for household use only.

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4

Product view

Carrying

Handle

Crevice

Tool

Handle

Automatic

Cord Rewind

Handle

Release

Pedal

Powerfoot

*The filter media, not the vacuum as a whole, complies with IEST-RP-CC001.5 HEPA standard.

Stretch Hose

TurboBrush®

Tool

Extension

Wand

Furniture Protection

Guard

Height

Adjustment

Knob

Easy Empty™

Dirt Container

Lock ’n

Seal® Lever

Combination

Dusting Brush/

Upholstery Tool

Hose

Wand

Hose Clip

HEPA Media

Filter* Hose

Wand

Base

Filter Cup

Washable

Filter

Foot

Hose

WARNING:

Plastic film can be dangerous.

To avoid danger of suffocation,

keep away from babies

and children.

WARNING:

Do not plug in your vacuum

cleaner until you are familiar

with all instructions and

operating procedures.

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Assembly

5

You need: Phillips head screwdriver.

Attach handle to vacuum

1. Locate the vacuum handle and remove

the screw packet taped to the base of

the handle.

2. Stand the vacuum upright and slide the

base of the handle firmly into the grooves

at the top of the vacuum body.

3. Insert the screws provided from the screw

packet into the existing holes. Tighten

securely with a screwdriver.

Attach vacuum hose and tools

1. Line up tabs on the base of the Twist

‘n Snap™ hose with the corresponding

notches on the hose collar. Turn the

hose to the right to lock into place.

2. Grasp the Hose Wand and slide the

end of the hose wand into the hose

wand base. Snap the hose into the

upper hose clip on handle.

3. Slide the extension wand and crevice

tool together into storage clip.

4. Snap the combination tool into the

storage clip.

5. The TurboBrush® Tool bracket slides

into the front of the handle. Attach the

bracket by aligning the pegs with the

holes on the handle and pulling down

until it locks into place.

6. Place the TurboBrush® Tool in the

bracket by aligning the bottom of

bracket with the opening of the brush

roll and snap the TurboBrush® Tool

into place.

2. 3.

1.

5.

6.

4. 3.

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Operations

6

Automatic Cord Rewind

Gently pull out power cord and stop when

yellow line is visible. Do not pull power

cord beyond the red line. Plug cord into

electrical outlet.

To retract, press the button on top of the cord

rewind. Hold onto the plug while rewinding

to prevent the cord from whipping.

Power Switch

Push the rocker switch “ON” (I) to vacuum,

and “OFF” (O) when cleaning is complete.

Handle position

Press the handle release pedal with foot to place

vacuum into cleaning positions.

1. Upright: For storage, transporting, and above

floor cleaning with tools.

• Transportinuprightpositionbytiltingvacuum

on rear wheels and push forward or use

carrying handle on back of handle base.

2. Normal cleaning: Press handle release

pedal once for most household floor cleaning.

3. Low cleaning: From normal cleaning

position, press handle release pedal once for

cleaning under low furniture.

Height Adjustments

Turn dial on powerfoot to adjust to one of 5

height adjustments. If dial is difficult to turn, tilt

the cleaner back slightly to take the weight off

the foot while turning.

Lowest Setting: For low pile carpet and

barefloors.

Medium Setting: For medium pile carpet.

Highest Setting: For high pile and most

shag carpet. Adjust to high

setting if difficult to push.

Height Adjustment Knob

Power

Switch

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7

Operations

Tools

Attach desired tool to hose for above floor

cleaning surfaces or hard to reach areas.

1. Remove Hose: with vacuum in upright

position, grasp the Hose Wand to

separate hose from hose base.

2. Attach tools by firmly pushing onto

vacuum hose or extension wand.

A. Combination dusting brush/

upholstery tool:

Rotate for desired use. Use brush side to

dust, blinds, books, lamps, shelves, and

baseboards. Use upholstery side to for

furniture, drapes, and fabrics.

B. Crevice Tool: Use in tight

narrow spaces.

C. Extension Wand: Use with desired

attachment for longer reach.

D. TurboBrush® Tool: Use rotation

brush action for small flat areas such

as stairs and cushions. Press gently

down and pull towards you in raking

motion; too much pressure will cause

brush to stop rotating.

NOTICE:

The floor brush will continue

to rotate while you use your

vacuum for above floor clean-

ing. To prevent carpet damage,

do not lean on the vacuum or

let the powerfoot tilt forward.

A.

B.

C.

D.

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Operations

8

Maintenance and care

Empty Dirt Container

Empty when dirt reaches the “Full” line

on the container.

1. Turn power OFF. Unplug power

cord from electrical outlet.

2. Slide Lock ‘n Seal lever to

“Unlock” position.

3. Grasp dirt cup handle portion and

pull straight out to remove from

vacuum and empty.

4. Place dirt container back in the vacuum

and slide lever to lock position.

NOTE: The dirt container may

be washed in warm water with

mild detergent. Make sure it is

completely dry before replacing.

To maintain suction and cleaning performance,

check and clean filters regularly.

Cleaning the inner

& outer circular filter

1. Turn power OFF. Unplug vacuum cord

from electrical outlet.

2. Remove dirt container and filter cup.

Grasp the filter located at the bottom of

the filter cup, lift and pull straight out.

DO NOT PULL CIRCULAR FOAM

FILTER OUT OF THE FILTER CUP

WHILE IT IS STILL IN THE VACUUM.

3. Grasp the plastic tab on the top of

the circular foam filters; twist to unlock

and pull out.

Full Line

Lock

Position

Unlock

Position

3.

2.

2.

3.

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9

Maintenance and care

4. Separate the outer foam filter and inner

pleated circular filter. Wash each

individually by hand in warm water.

Mild detergent may be used if desired.

Rinse well; let filters completely air dry

before replacing in filter cup.

5. Wash filter cup in warm water with mild

detergent. Completely air dry before

reassembling with filters.

DO NOT PUT IN DISHWASHER.

6. The upper tank and louvers can be

wiped clean with a damp cloth. Reach

underneath the upper tank and turn the

rim of the louvers to the left to unlock. Pull

straight down and remove. Make sure all

parts are completely dry before replacing.

7. To replace louvers, position top of louvers

inside clear center cavity and turn toward

the right to lock tabs into place.

Cleaning the pre-motor filter

The pre-motor filter protects the motor

from debris.

1. Turn power OFF. Unplug vacuum cord

from electrical outlet.

2. The pre-motor filter is located

underneath the filter cup in the round

center portion of the Lock ‘n Seal lever.

3. Remove the small round filter and any

debris on top of it. Rinse under warm

water; air dry completely before replacing.

Replacing the post-motor filter

The post-motor filter assists in the filtration

process to return clean air to the room.

1. Turn power OFF. Unplug vacuum cord

from electrical outlet.

2. Locate filter behind door at the front of

the vacuum. Remove and replace when

filter becomes dirty. The white, pleated

filter is NOT washable.

Cleaning the inner & outer circular filter continued

6.

4.

Pre-Motor

Filter

Open

Door Post-Motor

Filter

Remove

Filter

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Maintenance and care

10

Check your vacuum’s rotating floor brush and

drive belt regularly for wear or damage.

1. Turn power OFF. Unplug vacuum cord

from electrical outlet.

2. Place handle in low position and turn

vacuum over so bottom side is facing up.

3. Using a screwdriver, remove the five

screws and lift brush cover off.

4. Grasp rotating floor brush at both

ends and lift.

5. Clean strings, hair and other debris

from rotating floor brush, motor pulley

and drive belt areas.

6. Check drive belt for wear, cuts or

stressed areas.

7. Check air passageway for obstructions.

Remove debris from this area.

Replace drive belt

1. Turn power OFF. Unplug vacuum cord

from electrical outlet.

2. With rotating brush removed (steps 1-4

of ckecking rotating floor brush and

drive belt), grasp old drive belt and

remove from motor pulley. Discard old

drive belt.

3. Place new drive belt over motor pulley

and stretch other end over rotating floor

brush in the space between the bristles.

4. Place ends of rotating floor brush down

into slots.

5. Turn rotating floor brush by hand in the

direction of the motor pulley. If properly

installed, drive belt will center itself on

rotating brush.

6. Reposition brush cover and fasten 5

screws back into place.

Motor

Pulley

3 & 4.

Brush Cover

6.

Checking rotating floor brush and drive belt

Brush Cover

3.

Motor

Pulley

4.

Air Passageway

7.

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11

Maintenance and care

Clearing a clog

Low suction or poor pickup may be due to a

clog in the vacuum. If you notice a change in

the sound of the vacuum motor, check for clogs.

1. Turn power OFF. Unplug vacuum cord

from electrical outlet.

2. Empty dirt container.

3. Check upper tank and suction inlet for clogs.

4. Grasp Hose Wand and remove hose

wand from base to check for clogs in

the base, the wand, and the hose.

5. Remove the screw attaching the hose

wand base to the vacuum. Straighten

the hose wand base and unclog

with long, narrow object such as

broom stick.

6. If the clog persists, follow steps for

checking rotating floor brush on page

10 and inspect the air passageway

for obstructions.

TurboBrush Tool maintenance

1. Turn power OFF. Unplug vacuum

cord from electrical outlet.

2. Remove tool from hose or from clip

on vacuum handle.

3. Twist collar so opening is at the top

and lift clear cover to remove.

4. Remove brush from belt and

clean debris.

5. Replace brush inside belt and place

ends into slots on the sides.

6. Reposition top cover making sure to l

ine up inside tab at the front with the

opening on the cover. Twist collar

until opening is at the bottom to lock

into place.

3.

5.

Remove

Screw

3.

5.

Suction

inlet

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Troubleshooting

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12

Vacuum cleaner won't turn on

Possible causes Remedies

1. Power cord not plugged in 1. Check electrical plug

2. Blown fuse/tripped breaker 2. Check/replace fuse or reset breaker

3. Damaged cord 3. Refer to a BISSELL authorized service center for repair or

replacement

Vacuum cleaner won't pick up

Possible causes Remedies

1. Incorrect height adjustment 1. Adjust powerfoot to correct height setting

2. Hose not attached to suction opening 2. Grasp quick reach handle and firmly push hose wand onto

the suction opening

3. Crack or hole in hose 3. Check hose and replace if needed

4. Broken or worn drive belt 4. Replace drive belt, see page 10

5. Rotating floor brush bristles worn 5. Replace brush

6. Rotating floor brush jammed 6. Remove brush and clean debris from brush ends

7. Clog in vacuum 7. Follow instructions on page 11 for clearing clogs

8. Dirt container full 8. Empty dirt container

9. Dirt container or upper tank not installed properly 9. Position correctly and lock in place

10. Filters are dirty 10. Check and clean pre-motor and post-motor

filters, see pages 8 & 9

Tools won't pick up

Possible causes Remedies

1. Crack or hole in hose 1. Check hose and replace if needed

2. Clog in vacuum 2. Follow instructions on page 11 for clearing clogs

3. Dirt container full 3. Empty dirt container

4. Dirt container or upper tank not installed properly 4. Position correctly and lock in place

5. Filters are dirty 5. Check and clean pre-motor and

post-motor filters

Visible dirt escaping from cleaner

Possible causes Remedies

1. Dirt container full 1. Empty dirt container

2. Filters missing or installed incorrectly 2. Check pre-motor and post-motor filters for correct installation

Cord will not retract

Possible causes Remedies

1. Knotted or twisted 1. Follow instructions on page 6

Other maintenance or service not included in the manual should be

performed by an authorized service representative.

Thank you for selecting a BISSELL product.

Please do not return this product to the store.

For any questions or concerns, BISSELL is happy to be of service.

Contact us directly at 1-800-237-7691.

www.bissell.com 800.237.7691

13

Replacement parts

1

5

2

8

3 4

Item Part No. Part Name

1 32074 Style 9, 10, 12, 14 Drive Belt

2 203-8049 Hose Assembly

3 203-1283 Brush Dowel

4 203-7913 Inner Circular Pre-Motor Pleated Filter

5 203-8161 Outer Circular Pre-Motor Filter

6 203-8037 Style 12 HEPA Media Filter*

7 17T6 Style 12 Febreze® Filter**

8 203-1215 Pre-Motor Filter

*The filter media, not the vacuum as a whole, complies with the IEST-RP-CC001.5

or the EN-1822-1:2009 HEPA standard.

** Febreze and related trademarks are owned by The Proctor & Gamble Company,

Cincinnati, Ohio, and used under license by BISSELL Homecare, Inc.

6/7

Appearance

may vary

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Accessories

14

These items are available for purchase as accessories for your BISSELL

vacuum: To purchase call 1-800-237-7691 or visit www.bissell.com.

Item Part No. Part Name

1A 203-1429 TurboBrush Tool

1B 203-7936 Pet TurboBrush® Tool (select models)

2 203-1056 Crevice Tool

3 203-1059 Combination Dusting/Upholstery Brush

4 203-1068 Extension Wand

31A/1B 2 4

Colors

may vary

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15

Warranty

This warranty gives you specific legal rights, and you may also have other rights which

may vary from state to state. If you need additional instruction regarding this warranty

or have questions regarding what it may cover, please contact BISSELL Consumer Care

by E-mail, telephone, or regular mail as described below.

Limited Two Year Warranty

Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product

BISSELL will repair or replace (with new or remanufactured components or products), at BISSELL’s

option, free of charge from the date of purchase by the original purchaser, for two years any

defective or malfunctioning part.

See information below on "If your BISSELL product should require service".

This warranty applies to product used for personal, and not commercial or rental service.

This warranty does not apply to fans or routine maintenance components such as filters,

belts, or brushes. Damage or malfunction caused by negligence, abuse, neglect, unauthorized

repair, or any other use not in accordance with the User's Guide is not covered.

If your BISSELL product should require service:

Contact BISSELL Consumer Care to locate a BISSELL Authorized Service Center in your area.

If you need information about repairs or replacement parts, or if you have questions

about your warranty, contact BISSELL Consumer Care.

Website or E-mail:

www.bissell.com

Or Call:

BISSELL Consumer Care

1-800-237-7691

Monday - Friday 8 am - 10 pm ET

Saturday 9 am - 8 pm ET

Sunday 10 am - 7 pm ET

Or Write:

BISSELL Homecare, Inc.

PO Box 3606

Grand Rapids, MI 49501

ATTN: Consumer Care

BISSELL IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE

ASSOCIATED WITH THE USE OF THIS PRODUCT. BISSELL’S LIABILITY WILL NOT EXCEED THE

PURCHASE PRICE OF THE PRODUCT.

Some states do not allow the exclusion or limitation of incidental or consequential

damages, so the above limitation or exclusion may not apply to you.

*EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY

THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL

OR WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW,

INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE, ARE LIMITED TO THE TWO YEAR DURATION FROM THE DATE OF

PURCHASE AS DESCRIBED ABOVE.

Some states do not allow limitations on how long an implied warranty last so the above limitation

may not apply to you.

NOTE: Please keep your original sales receipt. It provides proof of date of purchase

in the event of a warranty claim.

©2013 BISSELL Homecare, Inc

Grand Rapids, Michigan

All rights reserved. Printed in Korea

Part Number 160-1860

Rev 4/13

Visit our website at:

www.bissell.com

For information about repairs or replacement parts, or questions about your warranty, call:

BISSELL Consumer Care

1-800-237-7691

Monday – Friday 8 am - 10 pm ET

Saturday 9 am - 8 pm ET

Sunday 10 am - 7pm ET

Or write:

BISSELL Homecare, Inc.

PO Box 3606

Grand Rapids MI 49501

ATTN: Consumer Care

Or visit the BISSELL website - www.bissell.com

When contacting BISSELL, have model number of cleaner available.

Please record your Model Number: ___________________

Please record your Purchase Date: ___________________

NOTE: Please keep your original sales receipt. It

provides proof of purchase date in the event of a

warranty claim. See Warranty on page 15 for details.

BISSELL consumer care

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16

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