BlackBerry R6120CN User Manual installation getstarted guide

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BlackBerry Wireless

Handheld

800/1900 MHz CDMA Network

Getting Started Guide

BlackBerry Wireless Handheld

Getting Started Guide

Last modified: 20 December 2002

Part number: MAT-04781-002 PDF-05333-002

ASY-04766-002

At the time of publication, this documentation complies with software

version 3.3.1.

and RIM families of related marks, images and symbols are the exclusive

properties of Research In Motion Limited. RIM, Research In Motion, ‘Always

On, Always Connected’, the “envelope in motion” symbol and the

BlackBerry logo are registered with the U.S. Patent and Trademark Office

and may be pending or registered in other countries. All other brands,

product names, company names, trademarks and service marks are the

properties of their respective owners.

The handheld and/or associated software are protected by copyright,

international treaties and various patents, including one or more of the

following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318;

D445,428; D433,460; D416,256. Other patents are registered or pending in

various countries around the world. Visit www.rim.com/patents.shtml for a

current listing of applicable patents.

While every effort has been made to achieve technical accuracy, information

in this document is subject to change without notice and does not represent a

commitment on the part of Research In Motion Limited, or any of its

subsidiaries, affiliates, agents, licensors, or resellers. There are no warranties,

express or implied, with respect to the content of this document.

Research In Motion Limited

295 Phillip Street

Waterloo, ON N2L 3W8

Canada

Published in Canada

Contents

Important safety information .............................................................. 5

Important safety/compliance information ..................................11

FCC compliance statement (USA)................................................15

Industry Canada Certification ......................................................16

Welcome to your wireless solution.................................................... 17

Understanding your BlackBerry solution ...................................19

Is this the correct guide for me?....................................................22

About this guide..............................................................................23

Contents of your package ..............................................................24

System requirements ......................................................................27

Customer support...........................................................................28

Getting started .................................................................................... 29

Before you begin .............................................................................30

Setting up your handheld..............................................................30

Inserting your handheld battery...................................................31

Charging your handheld battery..................................................32

Turning off and turning on your handheld ................................38

Turning on and turning off the radio...........................................39

Registering with the BlackBerry wireless network....................40

Installing the desktop software.....................................................43

Connecting the handheld to the desktop software ....................45

Integrating with an enterprise email account.............................46

Integrating with a new or existing ISP email account...............48

Sending a test email message........................................................48

Reading your test email message .................................................50

Setting the date and time ...............................................................51

Locking your handheld..................................................................53

Product information ........................................................................... 59

Mechanical properties ....................................................................59

Display and control features .........................................................59

Power ................................................................................................60

Recommended temperature parameters.....................................60

Radio specifications ........................................................................60

Regulatory conformance................................................................61

Index..................................................................................................... 63

Important safety

information

Please read these safety and operation instructions

before operating the BlackBerry Wireless Handheld, its

docking/charging cradle, or any other BlackBerry

Wireless Handheld charging units. Retain these

instructions for future use.

ELECTRICAL SAFETY

This handheld (model number R6120CN) is intended

for use when supplied with power or charging from the

Charging Cradle ASY-04060-001 (ordered as

ACC-04746-005) with Power Adapters PWR-04615-000,

Travel Charger accessory ASY-05022-001

(ACC-04172-001), Automotive Charger accessory

ASY-03939-001 (ACC-04051-001), or any other charging

units provided or specifically approved by Research In

Note: Refer to "Important safety/compliance information"

on page 11 for more information on safety regulations and

compliance information for your BlackBerry 6750 Wireless

Handheld™.

6 BlackBerry Wireless Handheld

Important safety information

Motion Limited (RIM) for use with this equipment. Other usage will

invalidate any warranty provided with this apparatus and may be

dangerous.

ACCESSORIES

Use only those accessories approved by RIM. The use of any

accessories not approved by RIM for use in conjunction with the

handheld will invalidate any approval or warranty applicable to the

handheld and may be dangerous.

DRIVING

Check the laws and regulations on the use of wireless devices in the

areas where you drive. Always obey them. The use of any alert

device to operate a vehicle's lights or horn on public roads is not

permitted.

Avoid using the handheld in any environment requiring your full

attention, such as when driving a vehicle. If you need to use your

handheld while driving, have a passenger in the vehicle use the

handheld for you, or find a safe location to halt your vehicle prior to

using the handheld. Do not use any charging unit as a means of

storing your handheld while in a vehicle.

RF signals may affect improperly installed or inadequately shielded

electronic systems in motor vehicles. Check with the manufacturer

or its representative regarding your vehicle. You should also consult

the manufacturer of any equipment that has been added to your

vehicle.

Warning: Before use, please ensure that the mains voltage is in

accordance with the input voltage printed on the power supply.

To be operated on mains with a circuit breaker rated 16A max.

Protect against beating rain. For indoor use only.

Important safety information

Getting Started Guide 7

For Vehicles Equipped With An Air Bag

An air bag inflates with great force. DO NOT place objects,

including both installed or portable wireless equipment, such as the

BlackBerry Wireless Handheld, in the area over the air bag or in the

air bag deployment area. If in-vehicle wireless equipment is

improperly installed and the air bag inflates, serious injury could

result.

ELECTRONIC DEVICES

Most modern electronic equipment is shielded from RF signals.

However, certain electronic equipment may not be shielded against

the RF signals from your wireless handheld.

Pacemakers

Consult a physician or the manufacturer of your pacemaker if you

have any questions regarding the effect of RF signals on your

pacemaker. If you have a pacemaker, ensure that you are using the

handheld in accordance with the safety requirements associated

with your particular pacemaker, which may include the following:

• Always keep the handheld more than 20 cm (six inches) from

the pacemaker when the handheld is turned ON;

• Do not carry the handheld in a breast pocket;

• If the handheld has a voice option, use the ear opposite the

pacemaker for making and receiving calls to minimize the

potential for interference.

• If you have any reason to suspect that interference is taking

place, turn your handheld OFF immediately.

Hearing Aids

Some digital wireless devices may interfere with some hearing aids.

In the event of such interference, consult your service provider or

contact the manufacturer of your hearing aid to discuss alternatives.

8 BlackBerry Wireless Handheld

Important safety information

Other Medical Devices

If you use any other personal medical device, consult the

manufacturer of your device to determine if they are adequately

shielded from external RF energy. Your physician may be able to

assist you in obtaining this information.

Turn your handheld OFF in health care facilities when any

regulations posted in these areas instruct you to do so. Hospitals or

health care facilities may be using equipment that could be sensitive

to external RF energy.

Posted Facilities

Turn your handheld OFF in any facility where posted notices so

require.

BLASTING AREAS

To avoid interfering with blasting operations, turn the wireless

feature of your handheld OFF when in a “blasting area” or in areas

posted: “Turn off two-way radio”. Obey all signs and instructions.

POTENTIALLY EXPLOSIVE ATMOSPHERES

Turn your handheld OFF when in any area with a potentially

explosive atmosphere and obey all signs and instructions. Sparks in

such areas could cause an explosion or fire resulting in bodily injury

or even death.

Areas with a potentially explosive atmosphere are often, but not

always, clearly marked. They include fueling areas such as

gasoline/petrol stations; below deck on boats; fuel or chemical

transfer or storage facilities; vehicles using liquefied petroleum gas

(such as propane or butane); areas where the air contains chemicals

or particles, such as grain, dust, or metal powders; and any other

area where you would normally be advised to turn off your vehicle

engine.

Important safety information

Getting Started Guide 9

ADDITIONAL SAFETY GUIDELINES

Battery: Discard the handheld properly. As the unit contains a

lithium-ion battery, neither the handheld nor the lithium battery

should be disposed of in fire. Dispose of the lithium battery in

accordance with the laws and regulations in your area governing

disposal of such cell types. To recharge the battery, use approved

battery chargers only. Keep the battery away from children.

Power source: The charging unit and any other charging units

should be operated only from the type of power source indicated on

the marking label and are intended for indoor use only. Do not use

the travel charger or any other charging units outside or in any area

exposed to the elements. Refer to the operating instructions in this

manual for more information on the battery and power supply.

Do not overload wall outlets, extension cords, or integral

convenience receptacles as this may result in a risk of fire or electric

shock. To reduce the risk of damage to the cord or the plug, pull the

plug rather than the cord when you disconnect the apparatus from

the wall outlet or convenience receptacle.

Liquids and foreign objects: Never push objects of any kind into

the BlackBerry Wireless Handheld or any accessories through

openings as they may short-out parts and this may result in a fire or

electric shock. Do not use the handheld or any accessories near

water (for example near a bathtub, or a sink, in a wet basement, near

a swimming pool, etc.). Never spill liquid of any kind on the

handheld or any accessories. Unplug the charging unit from the

wall before cleaning.

Warning: The battery may present a fire or chemical burn hazard if

mistreated. Do not disassemble, crush, puncture, or heat the battery

above 60 degrees Celsius. Do not allow metal objects to contact the

battery terminals. Only use a battery that has been approved by

Research In Motion Limited. The use of another battery may present a

risk of fire or explosion.

10 BlackBerry Wireless Handheld

Important safety information

Stability: Do not place the handheld, charging unit, or any

accessories on any unstable surface, such as a cart, stand, tripod,

bracket, or table. It may fall, thereby potentially causing serious

injury to a child or adult, and/or serious damage to the handheld,

charging unit, or any accessories. Take care when using the

handheld with any charging units to place the charging unit in a

secure and stable spot and route the power cord in a way that

reduces the risk of injury to others, such as by tripping or choking.

Care: Do not use liquid or aerosol cleaners or solvents. Clean only

with a dry cloth.

High heat: The handheld and any accessories should be situated

away from any heat sources, such as radiators, heat registers, stoves,

or other apparatus (including amplifiers) that produce heat.

Power Cord: Protect the power cord from being walked on or

pinched particularly at plugs, convenience receptacles, and the

point where they exit from the apparatus. Unplug this apparatus

during lightning storms or when unused for long periods of time.

Service: Unplug the charging unit from the wall and refer the

handheld, charging unit, and any accessories for service to qualified

service personnel if:

• the power supply cord, plug, or connector to the handheld is

damaged

• liquid has been spilled or objects have fallen into the handheld,

charging unit, or any electrical accessories

• the handheld, charging unit or accessory has been exposed to

rain or water

• the handheld, charging unit, or accessory becomes very hot to

the touch

• the handheld, charging unit or accessory has been dropped or

damaged in any way

Important safety information

Getting Started Guide 11

• the handheld, charging unit or accessory does not operate

normally by following the instructions contained in this guide

• the handheld, charging unit or accessory exhibits a distinct

change in performance.

All servicing should be undertaken by qualified service personnel.

Do not attempt to disassemble the handheld, charging unit, or any

accessories.

Failure to observe all safety instructions contained in this guide will

void the Limited Warranty, and may lead to suspension or denial of

services to the offender, or legal action, or both.

Important safety/compliance

information

For BlackBerry 6750 Wireless Handheld

users

EXPOSURE TO RADIO FREQUENCY SIGNALS

Your wireless handheld portable device is a low power radio

transmitter and receiver. When it is ON, it receives and also sends

out radio frequency (RF) signals. Your wireless handheld complies

with U.S. Federal Communications Commission (FCC) and

Industry Canada (IC) guidelines respecting safety levels of RF

Warning: To reduce the risk of fire or electric shock, do not expose this

apparatus or any accessories to rain or moisture. Adjust only those

controls that are covered in this manual. An improper adjustment of

other controls may result in damage and will often require extensive

work by a qualified technician to restore the handheld or charging unit

to its normal operation.

12 BlackBerry Wireless Handheld

Important safety information

exposure for handheld wireless devices, which in turn are

consistent with the following safety standards previously set by

Canadian, U.S., and international standards bodies:

• ANSI/IEEE C95.1-1999, IEEE Standard for Safety Levels with

Respect to Human Exposure to Radio Frequency

Electromagnetic Fields, 3kHz to 300 GHz

• National Council on Radiation Protection and Measurements

(NCRP) Report 86, -1986, Biological Effects and Exposure

Criteria for Radio Frequency Electromagnetic Fields

• Health Canada, Safety Code 6, 1999, Limits of Human Exposure

to Radiofrequency Electromagnetic Fields in the Frequency

Range from 3 kHz to 300 GHz

• International Commission on Non-Ionising Radiation

Protection (ICNIRP) 1998, Guidelines for limiting exposure to

time-varying electric, magnetic, and electromagnetic fields (up

to 300 GHz)

To maintain compliance with FCC and IC RF exposure guidelines,

use only RIM supplied or approved accessories. The RIM handheld

is designed to be carried in an approved holster when carried on

your body. When carrying the BlackBerry Wireless Handheld while

switched on, use the specific RIM holster that has been tested for

compliance. Use of non-RIM approved accessories may violate FCC

and IC RF exposure guidelines and may void your warranty.

SPECIFIC ABSORPTION RATE DATA

THIS MODEL WIRELESS HANDHELD MEETS GOVERNMENT

REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.

Your wireless handheld is a radio transmitter and receiver. It is

designed and manufactured not to exceed the emission limits for

exposure to radio frequency (RF) energy set by the Federal

Communications Commission (FCC) of the U.S. Government and

Industry Canada of the Canadian Government (IC). These limits are

Important safety information

Getting Started Guide 13

part of comprehensive guidelines and establish permitted levels of

RF energy for the general population. The guidelines are based on

standards that were developed by independent scientific

organizations through periodic and thorough evaluation of

scientific studies. The standards include a substantial safety margin

designed to assure the safety of all persons, regardless of age and

health.

The exposure standard for wireless mobile handhelds employs a

unit of measurement known as the Specific Absorption Rate, or

SAR. The SAR limit set by the FCC/IC is 1.6W/kg.* Tests for SAR are

conducted using standard operating positions specified by the

FCC/IC with the handheld transmitting at its highest certified

power level in all tested frequency bands. Although the SAR is

determined at the highest certified power level, the actual SAR level

of the handheld while operating can be well below the maximum

value. This is because the handheld is designed to operate at

multiple power levels so as to use only the power required to reach

the network. In general, the closer you are to a wireless base station

antenna, the lower the power output.

Before a wireless handheld model is available for sale to the public,

it must be tested and certified to the FCC/IC that it does not exceed

the limit established by the government-adopted requirement for

safe exposure. The tests are performed in positions and locations

(e.g., at the ear and worn on the body) as required by the FCC/IC for

each model. The highest SAR value for this model handheld when

tested for use at the ear is 1.46 W/kg and when worn on the body, as

described in this user guide, is 0.61 W/kg. (Body-worn

measurements differ among wireless handheld and phone models,

depending upon available accessories and FCC/IC requirements).

While there may be differences between the SAR levels of various

wireless devices and at various positions, they all meet the

government requirement for safe exposure.

14 BlackBerry Wireless Handheld

Important safety information

The FCC has granted an Equipment Authorization for this model

handheld with all reported SAR levels evaluated as in compliance

with the FCC RF emission guidelines. SAR information on this

model handheld is on file with the FCC and can be found under the

Display Grant section of http://www.fcc.gov/oet/fccid after

searching on FCC ID L6AR6120CN.

Additional information on Specific Absorption Rates (SAR) can be

found on the Cellular Telecommunications & Internet Association

(CTIA) web-site at http://www.wow-com.com.

___________________________________

* In the United States and Canada, the SAR limit for mobile

handhelds used by the public is 1.6 watts/kg (W/kg) averaged over

one gram of tissue for the body or head (4.0 W/kg averaged over 10

grams of tissue for the extremities - hands, wrists, ankles and feet).

The standard incorporates a substantial margin of safety to give

additional protection for the public and to account for any

variations in measurements.

The long-term characteristics or the possible physiological effects of

Radio Frequency Electromagnetic fields have not been evaluated by

UL.

ANTENNA CARE

Use only the supplied integral antenna. Unauthorized antenna,

modifications, or attachments could damage the handheld and may

violate FCC regulations.

AIRCRAFT

Federal Aviation Administration (FAA)/FCC regulations prohibit

using the radio of your handheld while in the air. Switch the radio of

your handheld OFF before boarding an aircraft. The effect of the use

of your handheld radio in an aircraft is unknown. Such use may

affect aircraft instrumentation, communication and performance,

may disrupt the network, may otherwise be dangerous to the

Important safety information

Getting Started Guide 15

operation of the aircraft, and may be illegal. All other applications of

your handheld may be used in accordance with airline regulations

for electronic devices.

FCC compliance statement (USA)

FCC Class B Part 15

This device complies with Part 15 of the FCC Rules. Operation is

subject to the following two conditions:

• This device may not cause harmful interference, and

• This device must accept any interference received, including

interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits

for a Class B digital device, pursuant to Part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment

generates, uses and can radiate radio frequency energy and, if not

installed and used in accordance with the manufacturer’s

instructions, may cause interference harmful to radio

communications.

There is no guarantee, however, that interference will not occur in a

particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be

determined by turning the equipment off and on, the user is

encouraged to try to correct the interference by one or more of the

following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

Warning: Changes or modifications to this unit not expressly approved

by the party responsible for compliance could void the user’s authority

to operate this equipment.

16 BlackBerry Wireless Handheld

Important safety information

• Connect the equipment into an outlet on a circuit different from

that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for

help.

Industry Canada Certification

This device complies with Industry Canada RSS 133, under

certification number 2503A-R6120CN.

Class B compliance

This device complies with the Class B limits for radio noise

emissions as set out in the interference-causing equipment standard

entitled “Digital Apparatus,” ICES-003 of Industry Canada.

Welcome to your

wireless solution

BlackBerry™ is an end-to-end wireless email solution

that integrates with your email account, providing a

wireless extension of your email mailbox. It is a totally

integrated package that includes advanced wireless

handhelds, desktop tools, enterprise server software,

and airtime on a wireless data network.

The BlackBerry handheld includes advanced wireless

technology. It has an optimized keyboard, integrated

speaker and microphone, thumb-operated trackwheel,

easy-to-use backlit screen, intuitive menu-driven

interface, and integrated email/organizer software.

The following applications are available on your

handheld:

•Messages: Manage email messages, short message

service (SMS) messages, peer-to-peer messages (also

known as PIN messages), and phone call logs.

•Saved Messages: Store messages for future viewing.

•Search Messages: Locate messages with the search

tool.

•Compose: Create and send email, SMS, and

personal identification number (PIN) messages.

18 BlackBerry Wireless Handheld

Welcome to your wireless solution

•Phone: Place phone calls, mute phone calls, and make notes

during calls. Set call forwarding, call logging, and initiate 3-way

calls.

•Address Book: Store your personal directory of contact

information.

•Calendar: Add, edit, and delete appointments using Day,

Agenda, Week, or Month view. Enable wireless calendar

synchronization.

•Tasks: Add, edit, and delete tasks, and mark tasks as complete.

•MemoPad: Add, edit, and delete memos.

•Calculator: Perform basic mathematical calculations and

measurement conversions.

•Alarm: Set the Alarm on your handheld to sound every day or

only on weekdays.

•Browser: Browse and save web pages, and view web page

addresses.

•Profiles: Customize how the handheld notifies you of messages,

appointments, alarms, saved web pages, and phone calls.

•Options: Customize the handheld configurable options.

•Keyboard Lock: Lock your keyboard to prevent typing

characters accidentally.

•Lock: Lock your handheld with a password. The Keyboard

Lock icon changes to the Lock icon after you set a password.

•Turn Wireless Off/Turn Wireless On: Turn on and turn off

your handheld radio.

•Turn Power Off: Turn off your handheld at night or on

weekends. Turn off your handheld during air travel or to

conserve battery power.

Welcome to your wireless solution

Getting Started Guide 19

Understanding your BlackBerry

solution

You can integrate your BlackBerry Wireless Handheld into different

environments, based on the email account that you are using.

Integration with new handheld email

account

With this option, a new email account is provided for your

handheld by your service provider. This new email account is a

personal Internet or web-based email account that can be viewed

using the BlackBerry Web Client.

You can continue to use the Application Loader, Backup and

Restore, and Intellisync tools of the BlackBerry Desktop Software.

Email redirection settings are configured on the BlackBerry Web

Client web site. Consult your service provider’s documentation for

more information on this web site and your account.

Integration with existing ISP email account

With this option, your handheld is integrated with your existing

Internet service provider (ISP) email account from which you can

send and receive email messages. Contact your service provider or

Note: Depending on your service provider’s plan, some applications

might not be available on your handheld. Contact your service provider

or network operator for more information on available services.

Refer to the Handheld User Guide for complete information on using

these applications.

Note: Depending on your service provider’s plan or your integration

option, some applications might not be available on your handheld.

Contact your service provider or network operator for more information

on available services.

20 BlackBerry Wireless Handheld

Welcome to your wireless solution

network operator for an email account on the BlackBerry Web

Client. As with the first integration option, in which you integrate

with a new email account, you can continue to use the Application

Loader, Backup and Restore, and Intellisync tools of the desktop

software. Your email redirection settings are also configured on the

BlackBerry Web Client.

Integration with enterprise email account

With this option, you can integrate your handheld with your

enterprise email account. Messages that are sent to your corporate

email account are forwarded to your handheld, and the messages

that you send from your handheld are sent from your regular

corporate email account.

With this integration option, you can install the desktop software

with either a Microsoft Exchange or a Lotus Domino email account.

The BlackBerry Enterprise Server redirects email from your desktop

to your handheld. Ask your system administrator whether your

company has installed the BlackBerry Enterprise Server.

If you use a Microsoft Exchange email account and your company

does not use the BlackBerry Enterprise Server, you can use the

BlackBerry Desktop Redirector to forward messages to your

handheld. With the BlackBerry Desktop Redirector, your computer

must remain turned on at all times and the desktop redirector

program must be running for email messages to be sent to your

handheld. If your company uses the BlackBerry Enterprise Server

Software, you do not need to run the desktop redirector to forward

your email messages.

Note: Depending on your service provider’s plan or your integration

option, some applications might not be available on your handheld.

Contact your service provider or network operator for more information

on available services.

To take advantage of this integration option, your ISP email account

must support POP3 email redirection. Refer to the BlackBerry Web Client

Online Help for more information.

Welcome to your wireless solution

Getting Started Guide 21

You can use all the tools of the BlackBerry Desktop Software with

this integration option. Email redirection settings are configured

with the desktop software’s Redirector Settings tool.

Using service books

You can use the same BlackBerry handheld to accommodate any of

these integration options. Your handheld uses “service books” to

enable or disable features between email accounts. If you integrate

your desktop software with an enterprise email account, your

handheld receives the Desktop service book. If you integrate your

desktop software with a new or ISP email account and provision

your account at your service provider’s BlackBerry Web Client site,

your handheld receives the Web Client service book.

You can have more than one email service book on your handheld at

a time. When you compose email messages, you can select the

account from which to send them. Messages are routed through the

email account that you select. Refer to the “Sending and receiving

email and PIN messages” chapter of the Handheld User Guide for

more information.

You can view the service books on your handheld on the Service

Book screen. (On the Home screen, click the Options icon. The

Options screen appears. Click Service Book. The Service Book

screen appears.) Depending on how you have integrated your

Integration with

enterprise email

account

You can modify the name of the Desktop service book in

the desktop software’s Redirector Settings tool, on the

Advanced tab. Refer to the “Changing the message service

display name” topic of the Redirector Settings Online Help

for more information on changing the name of your

service book.

Note: If you reply to or forward a message, you cannot select the service

book from which you want to send the message. The reply or forwarded

message must be sent through the service book from which the original

message was received.

22 BlackBerry Wireless Handheld

Welcome to your wireless solution

desktop software, the Desktop and Web Client service books

appear on this screen. Other service books might also appear,

depending on the other applications that are enabled on your

handheld.

Is this the correct guide for me?

This Getting Started Guide is the correct guide for you if you have

little or no experience with operating a BlackBerry Wireless

Handheld. This guide provides you with the steps that you must

complete to set up your handheld.

Other documentation for your BlackBerry Wireless Handheld

includes the following items:

•Handheld User Guide — This guide contains complete

information on the handheld and its applications, including

using the keyboard, procedures for using the applications, and

answers to frequently asked questions. To view the guide, in the

desktop software, on the Help menu, click Handheld User’s

Guide. To view the Handheld User Guide, you must have Adobe

Acrobat Reader version 4.0 or later installed. To download your

free copy of Acrobat, visit www.adobe.com.

•Quick Reference Card — This card provides shortcuts and tips for

using your handheld.

•Desktop Software Online Help — Each tool in the desktop software

offers online Help to guide you and answer your questions. To

view procedures for and information on the desktop software’s

tools, in any active window, click Help.

•README.txt — This text file contains information on the features

of this version of the software. You can read this file at the end of

the desktop software installation. If you want to read the file

later, you can open it from the directory in which you installed

the desktop software.

Welcome to your wireless solution

Getting Started Guide 23

•BlackBerry Web Client Online Help — If you integrate your

desktop software with a new email account or an existing ISP

account, you configure your email settings in the BlackBerry

Web Client. For information on configuring and using the Web

Client, in any Web Client window, click Help.

About this guide

This guide provides information for setting up your handheld.

Integration

with new or

ISP email

account

Information that appears in this format, which is prefaced by

Integration with new or ISP email account, pertains to

handhelds that are configured for these integration options.

You can use the features that are described in sections that

are marked with this note if you have integrated your

BlackBerry Desktop Software with a new or existing ISP email

account.

Integration

with

enterprise

email account

Information that appears in this format, which is prefaced by

Integration with enterprise email account, pertains to

handhelds that are configured for this integration option.

You can use the features that are described in sections that

are marked with this note if you have integrated your

BlackBerry Desktop Software with your enterprise email

account.

Microsoft

Exchange

Information that appears in this format, which is prefaced by

Microsoft Exchange, pertains to handhelds that are set up

with a Microsoft® Exchange enterprise email account. You

have a Microsoft Exchange email account if Microsoft

Outlook® is your email client and in Outlook, if on the Tools

menu, you click Services, the dialog box lists Microsoft

Exchange Server as a service.

Lotus Domino Information that appears in this format, which is prefaced by

Lotus Domino, pertains to handhelds that are set up with a

Lotus® Domino™ email account. You have a Lotus Domino

account if you use Lotus Notes® as your email client.

24 BlackBerry Wireless Handheld

Welcome to your wireless solution

Your handheld has three font size options: 8, 10, and 12-point. The

graphics in this guide show the 10-point font size option and depict

the handheld menu items as they appear if you integrate the

desktop software with an enterprise email account.

Depending on your service provider or network operator’s plan,

some applications might not be available on your handheld. In

addition, the configuration for your Browser application might be

different. This guide assumes that you have all possible handheld

applications.

You can set your keyboard type, the locale, and the date and time

format on your handheld. The date and time can be set to a 12-hour

or 24-hour clock and the handheld status section of the screen

displays the format that you select. The graphics in this guide use

the 12-hour clock and the english (United States) locale.

Contents of your package

Your package should contain the following items:

• handheld

• docking/charging cradle

• power adapter and attachment piece

• travel charger and attachment pieces

Note: Notes appear in this format and contain important information

on the associated topic.

Tip: Tips appear in this format and provide optional or time-saving

information on the associated topic.

Warning: Warnings appear in this format and advise you that failure to

take or avoid a specific action can result in data loss or physical damage

to you or your handheld.

Welcome to your wireless solution

Getting Started Guide 25

• rechargeable lithium battery

•headset (optional)

•holster

•screen wipe

•BlackBerry Wireless Handheld Getting Started Guide

•Quick Reference Card

• installation CD containing desktop software and Handheld User

Guide

If an item in this package is missing or not working properly, contact

your service provider or network operator.

The following descriptions can help familiarize you with the

components of your package.

Cradle/Charger

The cradle provides a link between your handheld and your

computer, so that you can use the desktop software that is included

in your package. The serial port on the bottom of the handheld fits

into the prongs of the cradle. You must connect the cradle to your

computer to use the desktop software.

Your handheld contains an external rechargeable lithium battery.

Exact battery life depends on factors such as usage and quality of

wireless coverage. The cradle is used to recharge the handheld

battery.

Note: If you only want to only charge your handheld and do not want to

use the desktop software, you do not need to connect the cradle to your

computer.

26 BlackBerry Wireless Handheld

Welcome to your wireless solution

Power adapter

The power adapter connects the handheld cradle to an electrical

outlet to charge the handheld battery. An attachment piece can be

connected to the power adapter for use in North America.

Travel charger

You can use the travel charger to recharge your handheld battery

when you are away from your computer. The travel charger

connects the handheld to an electrical outlet directly. Different

attachment pieces for the travel charger are available for use in

North America, continental Europe, and the United Kingdom.

Headset

The handheld is equipped with an integrated speaker and

microphone. The optional headset can also be used with the

handheld Phone application. Insert the headset connector into the

headset jack located on the top of your handheld.

If you have a text telephone device, also known as TTY, and your

service provider supports TTY, you can connect your handheld to a

standard TTY device that operates at 45.45 bps. Insert the TTY

connector into the headset jack located on the top of your handheld.

Refer to the Handheld User Guide for more information on TTY.

Note: The travel charger does not connect to your computer, so you

cannot synchronize your handheld with your desktop using the travel

charger. The travel charger only enables you to recharge your handheld

battery.

Note: Depending on your service provider’s plan, the Phone application

might not be available on your handheld. As a result, the headset might

not be included in your package. Contact your service provider or

network operator for more information on available applications.

Welcome to your wireless solution

Getting Started Guide 27

Holster

A holster, equipped with a clip, accompanies your handheld. While

your handheld is in the holster, it is wearable. You can choose

different forms of notification based on whether your handheld is in

or out of the holster. Refer to the Handheld User Guide for more

information on editing notification profiles.

When you receive a new message and remove your handheld from

the holster within five seconds, notification (based on how you have

set it) stops, and the most recently received message opens. If you

remove your handheld from the holster and replace it quickly,

notification stops and the message remains marked as unopened.

You can use the handheld Phone application while it is in the

holster. Refer to the Handheld User Guide for more information on

using the Phone application while your handheld is in the holster.

Desktop software CD

The desktop software that is included with your handheld enables

you to synchronize your personal information management (PIM)

applications, and back up and restore your handheld data. The

desktop software also supports standard USB-to-serial port

converters. Refer to the Desktop Software Online Help

for more

information on the desktop software.

System requirements

The following components are required to install the desktop

software:

• Intel®-compatible 486 or higher computer with an available

serial port

• Windows® 98, Windows Me, Windows 2000, Windows XP, or

Windows NT 4.0

28 BlackBerry Wireless Handheld

Welcome to your wireless solution

Customer support

For customer support, contact your service provider or network

operator.

Microsoft

Exchange

Microsoft Exchange Client, Microsoft Outlook (Workgroup

installation) with an email account on a Microsoft Exchange

Server version 4.0 or later that is capable of receiving email

messages from the Internet

Lotus Domino Lotus Notes 4.6, or later, with an email account on a Lotus

Domino Server version 4.6, or later that is capable of receiving

email messages from the Internet

Integration

with new or

ISP email

account

To set up your BlackBerry Web Client account, you must have

access to the Internet. You must also have Netscape

Navigator version 4.08, 4.58, or later patches, or Microsoft

Internet Explorer version 5.01, 5.5, or later patches. (You

cannot use Netscape Navigator version 5.0 or Microsoft

Internet Explorer 6.0.)

To use the Intellisync™ tool of the BlackBerry Desktop

Software, you must be running personal information

management (PIM) software, such as Microsoft Outlook,

Microsoft Exchange, or Microsoft Schedule+; ACT!®; Lotus

Notes or Lotus Organizer®; GroupWise®; or Netscape®.

Getting started

This section provides information on the following

topics:

• Before you begin

• Setting up your handheld

• Inserting your handheld battery

• Charging your handheld battery

• Turning off and turning on your handheld

• Turning on and turning off the radio

• Registering with the BlackBerry wireless network

• Installing the desktop software

• Connecting the handheld to the desktop software

• Integrating with an enterprise email account

• Integrating with a new or existing ISP email account

• Sending a test email message

• Reading your test email message

• Setting the date and time

• Locking your handheld

30 BlackBerry Wireless Handheld

Getting started

Before you begin

Before you use your handheld, you should familiarize yourself with

its basic components.

Your handheld keyboard provides access to the alphabetic

characters. The keyboard also features ten special keys: SYM

(symbol) to access a symbols library, BACKSPACE, ENTER, SPACE, two

SHIFT keys, ALT, ESC (escape), a PHONE key, and a POWER key. You can

generate numbers, punctuation marks, and special characters by

pressing ALT in combination with the alphabetic keys. The

trackwheel helps you navigate, view, and select items on each

screen. To scroll through menu items or text, hold ALT and roll the

trackwheel, or hold ALT and press the BACK or FORWARD keys. To select

applications and menu options, click (press down on) the

trackwheel.

Setting up your handheld

To set up your handheld, complete this checklist.

!insert the battery

!charge the battery

!turn on the handheld

!turn on the radio

!register with the BlackBerry wireless network

!install the desktop software

!confirm the handheld-to-desktop software connection

Your next step depends on the integration option with which you

are installing the desktop software.

Inserting your handheld battery

Getting Started Guide 31

Inserting your handheld battery

Before you begin using your handheld, you must insert the battery.

To insert the battery

1. Insert the battery so that its metal connectors align with the

connectors in the handheld.

Aligning the battery connectors

Integration with

enterprise email

account

If you integrate your desktop software with an enterprise

email account, you must generate an encryption key and

check your email redirection settings. Refer to "Integrating

with an enterprise email account" on page 46 for more

information.

Integration with

new or ISP email

account

If you integrate your desktop software with a new or ISP

email account, you must activate your handheld on the

BlackBerry Web Client account. Refer to "Integrating with a

new or existing ISP email account" on page 48 for more

information.

Warning: Only use a battery that has been approved by Research In

Motion Limited. The use of another battery might present a risk of fire or

explosion, or it might damage the handheld.

32 BlackBerry Wireless Handheld

Getting started

2. After you insert a fully charged battery, your handheld should

start. Replace the battery cover and verify that it locks into

place.

3. Confirm the date and time on your handheld. If it is incorrect,

click Edit. Refer to "Setting the date and time" on page 51 for

more information.

To remove the battery

1. Unlock the battery cover by pressing the locking tab.

2. While pressing the locking tab, remove the battery cover by

firmly sliding it to the right and lifting it away from the

handheld.

3. Remove the battery from the handheld.

Charging your handheld battery

Your handheld is powered by a removable, rechargeable lithium

battery. Before you operate your handheld, familiarize yourself with

proper battery use and care. Refer to "Important safety information"

on page 5 for more information.

You can charge your handheld battery using the cradle or the travel

charger.

Note: Charge the battery to its full capacity to increase the length of

time that you can use your handheld before the battery requires

recharging.

Charging your handheld battery

Getting Started Guide 33

Charging your handheld battery using the

cradle

To charge your handheld battery using the cradle, connect the

power adapter cord to the cradle’s serial port connector, connect the

cradle cable to an available COM port on your computer, insert the

appropriate attachment piece, and then plug the power adapter

cord into a wall outlet.

If you only want to charge your handheld battery using the cradle

and you do not want to use the desktop software, you do not need

to connect the cradle to an available COM port on your computer.

To connect the cradle to your computer

1. Connect the power adapter cord to the cradle’s serial port

connector.

Connecting the power adapter cord to the serial port connector

Warning: When you connect your handheld to your computer, use only

the cradle that is provided by Research In Motion Limited for use with

your handheld model. Refer to "Important safety information" on page

5 for more information on the appropriate cradle for your handheld.

Use the appropriate power supply as specified on the label that is

located on the bottom of your handheld cradle.

Using the power adapter that is provided for the RIM 857 Wireless

Handheld™, RIM 957 Wireless Handheld™, or BlackBerry 5800 Series of

handheld with the cradle that is provided for your BlackBerry 6750

handheld will render the cradle inoperable.

34 BlackBerry Wireless Handheld

Getting started

2. Plug the cradle cable into an available COM port on your

computer.

To connect the attachment piece to the power adapter

1. Slide the appropriate attachment piece into the back of the

power adapter.

Inserting the North American attachment piece

2. Plug the power adapter cord into an electrical outlet.

To charge your handheld battery using the cradle

1. Verify that the battery is properly inserted into your handheld.

Refer to "To insert the battery" on page 31 for more information.

2. Insert your handheld into the cradle by aligning the connector

port on the bottom edge of your handheld with the connector

prongs of the cradle. Press your handheld firmly into place.

Note: When you first receive your handheld and charge its battery, the

handheld turns on and the Home screen appears, displaying the

handheld application icons.

Charging your handheld battery

Getting Started Guide 35

Connecting your handheld to your computer

3. Let the battery charge to full power before you use your

handheld. When your handheld battery is charging, the battery

power indicator (in the upper right corner of the handheld

Home screen) changes to a charging indicator. When your

handheld is fully charged, the battery power indicator replaces

the charging indicator.

Your handheld battery can be kept at a full charge by charging it

every day for 10 to 15 minutes. From an empty battery, a full charge

can be achieved in approximately three to four hours. It is not

necessary to drain the battery completely before you recharge it.

To remove the attachment pieces

After you finish using the power adapter, unplug it from the

electrical outlet. Press the tab below the attachment piece and slide

the attachment piece out of the power adapter.

Note: The battery power indicator displays a low level if the handheld

battery becomes too low. The message Low Battery appears to the left

of the wireless coverage indicator and the handheld beeps. Recharge

your handheld as soon as possible.

36 BlackBerry Wireless Handheld

Getting started

Removing the North American attachment piece

To remove the handheld from the cradle

To remove your handheld from the cradle, brace the bottom of the

cradle with one hand and pull the handheld up and out of the cradle

with the other hand.

Charging your handheld battery using the

travel charger

You can also use the travel charger to charge your handheld battery.

1. Verify that the battery is properly inserted into your handheld.

Refer to "To insert the battery" on page 31 for more information.

2. Insert the serial port connector at the end of the travel charger

cable into the serial port of your handheld.

Charging your handheld battery

Getting Started Guide 37

3. Slide the appropriate attachment piece into the back of the

travel charger.

4. Plug the travel charger into an electrical outlet.

5. Let the battery charge to full power before you use your

handheld. When your handheld battery is charging, the battery

power indicator (in the upper right corner of the handheld

Home screen) changes to a charging indicator. When your

handheld is fully charged, the battery power indicator replaces

the charging indicator.

United

Kingdom

North

American European

38 BlackBerry Wireless Handheld

Getting started

Turning off and turning on your

handheld

To turn off your handheld, press and hold the POWER key. You can

also click the Turn Power Off icon on your handheld Home screen.

To turn on your handheld, press the POWER key. The Home screen

appears.

The Home screen displays the date and time, the wireless coverage

indicator (showing the current signal strength), the type of

connection to the wireless network, the battery power indicator

(showing the current battery level of your handheld), and the

application icons. The Home screen also displays notification of any

new items, reminders, or alarms.

Depending on the status of your connection to the wireless network,

1X appears on the Home screen when you can send and receive

email, PIN, and SMS messages. You can also place and answer

phone calls and browse web pages. Refer to the Handheld User Guide

for more information on network status icons.

Use the trackwheel to scroll through the application icons. The

name of each application appears at the bottom of the screen. To

open an application, scroll to the appropriate icon and click the

trackwheel.

Warning: If you turn off your handheld using the POWER key or the

Turn Power Off icon on the Home screen, Calendar reminders and

Alarm notifications do not turn on the handheld. Set the Auto On/Off

feature if you want Calendar reminders or Alarm notification to turn on

the handheld. Refer to the “Customizing your handheld options”

chapter in the Handheld User Guide for more information.

Turning on and turning off the radio

Getting Started Guide 39

Home screen - Messages icon

When you first turn on your handheld, several messages appear on

the Messages screen that introduce you to your handheld and some

of its features.

Turning on and turning off the radio

When you first receive your handheld, the wireless radio might be

turned off. You must turn on the radio before you can send and

receive messages, place and answer phone calls, or browse web

pages.

On the Home screen, click the Turn Wireless On icon.

Date and

time

Application

icons

new items

Notification of

indicator

Wireless coverage

Battery

power

indicator

Type of

connection

to the

wireless

network

Currently

selected

application

40 BlackBerry Wireless Handheld

Getting started

Home screen - Turn Wireless On icon

The Turn Wireless On icon is represented by an antenna, but when

you click the icon, the application name changes to Turn Wireless

Off and the icon changes to an airplane. The airplane icon is a

reminder to turn off your handheld radio when you are on an

airplane, in a hospital, or in any place in which your handheld

might interfere with other radio transmissions and frequencies.

Registering with the BlackBerry

wireless network

If your handheld is activated on your service provider’s wireless

network and you turn on the wireless radio, a registration message

should arrive. In the rare case that the registration message does not

arrive, check the wireless coverage indicator on the Home screen to

verify that you are in an area of sufficient wireless coverage for

receiving email messages. You can receive email messages and

phone calls if 1X and one or more bars appear with the wireless

coverage indicator in the upper right corner of the Home screen.

Note: You should turn off your handheld radio if you are going to be out

of a wireless coverage area for an extended period of time. Turning off

the radio conserves battery life.

Registering with the BlackBerry wireless network

Getting Started Guide 41

If you are in a wireless coverage area but you have not received a

registration message, register your handheld manually.

To register with the BlackBerry wireless

network manually

1. On the Home screen, click the Options icon. The Options screen

appears.

2. Click Network. The Network screen appears.

3. Verify that the Radio field is set to On.

4. Click the trackwheel to view the menu. Click Register Now. A

message confirms that the BlackBerry registration message was

sent.

Note: You cannot send or receive email and PIN messages but you can

place and answer phone calls if 1x or D appears below the wireless

coverage indicator in the upper right corner of the Home screen. Refer

to the “Getting to know your handheld” chapter in the Handheld User

Guide for more information on the wireless coverage indicator.

Note: If you are unsure which active network you are using, verify that

the Scan Mode field is set to Automatic. The handheld scans for

available networks and selects the network with the best wireless

coverage automatically. The Active Network field displays the name of

the network that is currently in use. Contact your service provider or

network operator for more information.

42 BlackBerry Wireless Handheld

Getting started

Network screen menu - Register Now item

If you are in an area of wireless coverage that is sufficient for

receiving email messages, the registration message should arrive

within a few seconds.

Note: Your handheld must be activated on your service provider’s

network before you can register and before you can send messages or

place phone calls. If your handheld is not activated on your service

provider’s network, or if the handheld cannot find a CDMA network that

is allowed by your service provider, but you must place an emergency

phone call, the handheld attempts to find any available CDMA network

for the emergency call.

You can set your handheld to select a network automatically, or you can

restrict the handheld from roaming and acquiring any network system.

Refer to “Customizing your handheld options” in the Handheld User

Guide for more information.

After you load new applications with the desktop software’s Application

Loader tool you might need to register your handheld . Refer to the

Application Loader Online Help for more information on loading

applications.

Installing the desktop software

Getting Started Guide 43

Installing the desktop software

You must install the desktop software to use the other desktop

software tools.

To install the desktop software

1. Insert the BlackBerry Desktop Software installation CD into your

CD-ROM drive.

2. On the Windows taskbar, click Start and then click Run. The

Run window appears.

3. In the Open field, type d:\setup.exe, where d is the name of

your CD-ROM drive. Press Enter.

4. The Choose Setup Language dialog box might appear. Select

your language and click OK. The Welcome screen appears.

5. Click Next to begin the installation. The Country or Region

Selection screen appears.

6. Select your country and click Next. The License Agreement

window appears. Read the License Agreement carefully and, if

you accept its terms, click Yes. The Customer Information

screen appears.

7. In the User Name and Company Name fields, type your name

and your company’s name. Click Next. The Email Integration

Option screen appears.

8. Select the integration option that you want to apply to this

installation of the desktop software.

Microsoft

Exchange

One of the Setup windows prompts you to select the method of

email redirection: either the BlackBerry Enterprise Server or the

BlackBerry Desktop Redirector. If you are unsure of the method

you use to redirect email messages from your Inbox to your

handheld, ask your system administrator for this information

before you begin the installation.

44 BlackBerry Wireless Handheld

Getting started

9. After you select your integration option, click Next.

10. Select the desktop email program that you use (either Microsoft

Exchange or Lotus Domino). Click Next. The Choose

Destination Location screen appears.

11. Click Next to accept the default location for the desktop

software. (If you want to change this location, click Browse and

Note: If you have both an enterprise email account and a new or

existing ISP email account, you can configure your handheld to support

both accounts (using multiple service books). To use multiple service

books, integrate the desktop software with your enterprise email

account. After you complete the setup for your enterprise email

account, activate your handheld on the BlackBerry Web Client.

Integration

with

enterprise

email account

If you integrate your desktop software with your enterprise

email account, the Select Email System screen appears.

Continue the installation as described below.

Integration

with new or

ISP email

account

If you integrate your desktop software with a new or existing

ISP email account, the Choose Destination Location screen

appears. Proceed to step 11 to continue the installation.

Microsoft

Exchange

If you select Microsoft Exchange, the Email Redirection screen

appears before the Choose Destination Location screen

appears. In this screen, select the method of email redirection

that you use: Redirect email using the BlackBerry

Enterprise Server or Redirect email using the BlackBerry

Desktop Redirector. Ask your system administrator which

redirection method your company uses to redirect your email

messages to your handheld. After you select the method of

email redirection, click Next. The Choose Destination

Location screen appears.

Connecting the handheld to the desktop software

Getting Started Guide 45

select a new location.) The Select Program Folder window

appears.

12. Click Next to accept the default folder name for the desktop

software. (If you want to change this name, select a different

folder from the list or, in the Program Folders field, type a new

name.) The Shortcut Installation Options screen appears.

13. Select whether you want your BlackBerry Desktop Software

shortcuts to be available to anyone who logs in to your

computer or to you only. Select the check boxes beside any

additional shortcut options that you want installed on your

computer. After you make your selections, click Next.

14. The desktop software is installed on your computer. When

setup is complete, you can open the README.txt file and run the

desktop software immediately. Click Finish to close the

window.

Connecting the handheld to the

desktop software

After you install the desktop software, you must confirm the

connection between your handheld and the desktop software.

To confirm the handheld-to-desktop

software connection

1. Verify that the cradle cable is properly plugged into an available

COM port on your computer and that your handheld is inserted

securely in the cradle.

2. If it is not already open, start the desktop software: on the

Windows taskbar, click Start and select Programs > BlackBerry

> Desktop Manager. The BlackBerry Desktop Manager appears.

46 BlackBerry Wireless Handheld

Getting started

3. On the Options menu, click Connection Settings. The

Connection Settings window appears.

4. Click Detect to confirm your handheld connection to the

desktop software. A dialog box appears prompting you to verify

that your handheld is connected properly.

5. Click OK. A dialog box appears confirming the connection to

your handheld. Click OK to close this dialog box.

6. Click OK to close the Connection Settings window.

The desktop manager displays the handheld personal identification

number (PIN) and handheld connection status (now Connected) in

the status bar at the bottom of the window.

Integrating with an enterprise email

account

If you integrated your desktop software with an enterprise email

account, follow these steps to continue configuring your handheld.

!generate an encryption key

!check email redirection settings

Note: If a password is enabled on your handheld, you must type it on

your handheld before you can connect to the desktop software.

Note: A dialog box that displays Handheld not found appears on your

computer if the desktop software cannot detect your handheld on a

serial port. If your handheld and cradle are connected securely, verify

that no other devices are sharing the serial port, such as a PC card. Verify

that no other connectivity software is running on your computer, and

that you are not using the same port that your mouse uses.

Integrating with an enterprise email account

Getting Started Guide 47

Generating an encryption key

The first time that you connect your handheld to your computer

successfully, a dialog box prompts you to generate an encryption

key by moving your mouse.

If you reinstall or update the desktop software, you are not

prompted to generate a new key. You should generate a new

encryption key every month for security purposes. Refer to the

Redirector Settings Online Help for more information on generating

encryption keys.

Redirecting email

After you generate an encryption key, you can send and receive

email messages. Your company’s BlackBerry Enterprise Server

Software redirects email messages from your enterprise email

account to your handheld. Verify that your system administrator

has enabled your handheld on the BlackBerry Enterprise Server.

Note: Refer to "Integrating with a new or existing ISP email account" on

page 48 for more information if you integrate your desktop software

with a new or existing ISP email account.

Microsoft

Exchange

If you are using your handheld with a Microsoft Exchange

corporate email account and your company is not using the

BlackBerry Enterprise Server Software, you must use the

BlackBerry Desktop Redirector to forward email messages to

your handheld. Start the desktop redirector: on the Windows

taskbar, click Start and select Programs > BlackBerry >

BlackBerry Desktop Redirector. You must keep your

computer turned on with the desktop redirector program

running to forward email messages to your handheld.

Ask your system administrator whether your company uses

the BlackBerry Enterprise Server Software to redirect your

email. You do not need to run the BlackBerry Desktop

Redirector if your handheld is enabled on the BlackBerry

Enterprise Server.

48 BlackBerry Wireless Handheld

Getting started

Integrating with a new or existing ISP

email account

If you integrated your desktop software with a new or existing ISP

email account, you must activate your account to send and receive

email messages.

Activating your account

Consult your service provider’s documentation for more

information on service activation, including the address of the

BlackBerry Web Client through which you can activate your

account, how to set filters for email redirection, how to customize

the auto signature, and how to turn off email redirection.

For more information, click Help on any of the site’s web pages.

Sending a test email message

After you configure your handheld, you are ready to send and

receive email messages.

To send a test email message

You can send email messages if, in the upper right corner of the

Home screen, 1X and one or more bars appear with the wireless

coverage indicator.

1. On the Home screen, click the Compose icon. The To screen

appears.

2. Select [Use Once] and click the trackwheel to view the menu.

Note: Refer to "Integrating with an enterprise email account" on page

46 for more information if you install your desktop software with an

enterprise email account.

Sending a test email message

Getting Started Guide 49

3. Click a send method (email or PIN). For this example, click

Email. The One Time Email screen appears.

To screen - Email menu item

4. Type the email address that is associated with your handheld.

5. Click the trackwheel to view the menu and then click Continue.

6. In the Subject field, type a subject, and press ENTER to begin

composing your message.

7. To send the message, click the trackwheel to view the menu.

Click Send.

You return to the Messages screen. If you are in an area of wireless

coverage that is sufficient to send email messages, a check mark

appears beside the message within a short period of time. This icon

indicates that your message was transmitted successfully.

Note: If you are not within an area of sufficient wireless coverage, you

do not need to cancel your message. The handheld automatically sends

the message after you return to an area of sufficient wireless coverage.

50 BlackBerry Wireless Handheld

Getting started

Reading your test email message

When you receive your test email message, follow these steps to

read it.

To read your test email message

1. On the Home screen, click the Messages icon. The Messages

screen appears.

2. Select the test message and click the trackwheel to view the

menu. Click Open. The new message appears on your screen. If

necessary, scroll down to read the entire message.

Reading a received message

After you read your message, press ESC (the key below the

trackwheel) to return to the Messages screen. Press ESC again to

return to the Home screen.

Note: Depending on your service provider’s plan, you might also be

able to send PIN and SMS messages, place phone calls, browse web

pages, and use the other applications on your handheld. Refer to the

Handheld User Guide for information on available applications.

Setting the date and time

Getting Started Guide 51

Setting the date and time

You can set your handheld date and time so that messages, phone

calls, and saved web pages appear with the correct time stamp.

You can update your handheld date and time automatically when

you copy the network date and time. When you copy the date and

time from the network, you must select your time zone manually.

Refer to the “Customizing your handheld options” chapter in the

Handheld User Guide for more information.

To set the date and time

1. On the Home screen, click the Options icon. The Options screen

appears.

2. Click Date/Time. The Date/Time screen appears.

3. Select the field that you want to set, and then press SPACE to

scroll through your options.

Date/Time screen - setting the date and time

Note: You can also set the date and time automatically using the

desktop software’s Intellisync tool. Refer to the Intellisync Online Help for

more information.

52 BlackBerry Wireless Handheld

Getting started

4. After you set the fields to your preference, click the trackwheel

to view the menu. Click Save.

You return to the Options screen. The information that you set in the

Time, Time Format, and Date fields determines how the date and

time appear in the handheld status section of the screen. It also

determines how the date and time appear on the Calendar and Lock

screens.

Date/Time fields

The Date/Time screen contains the following fields:

Time Zone: Select your time zone. Your handheld adjusts the time

automatically, according to the time zone.

Time: Set the current time.

Time Format: Select a 12-hour or 24-hour clock.

Date: Set the current date.

Network Date: This field displays the current date on the wireless

network.

Network Time: This field displays the current time on the wireless

network.

Note: You can update your handheld date and time automatically by

using the network date and time. Click the trackwheel to view the menu,

and then click Copy Network Time. The Date and Time fields on your

handheld are updated with the date and time from the network. Click

the trackwheel to view the menu, and then click Save to save the

settings.

When you copy the date and time from the network, you must select

your time zone manually. Refer to the “Customizing your handheld

options” chapter in the Handheld User Guide for more information.

The date and time are only some of many options that you can

configure on your handheld. Refer to the “Customizing your handheld

options” chapter in the Handheld User Guide for more information.

Locking your handheld

Getting Started Guide 53

Locking your handheld

You can lock your handheld keyboard or, for greater security, you

can set a password on your handheld. When you lock your

handheld using either of these methods, the Lock screen appears. If

you typed information in the Options application, on the Owner

screen, this information appears on the Lock screen. You should

include your contact information in the event that your handheld is

lost.

To use keyboard lock

You can lock your handheld keyboard to avoid typing characters

accidentally.

1. On the Home screen, click the Keyboard Lock icon. The Lock

screen appears.

2. To use your handheld again, double-click the trackwheel.

To use password protection

Set a password on your handheld to obtain greater security. If your

handheld is left idle for a specified amount of time, you must type

your password to use the handheld again. You can also activate the

Lock screen manually by clicking the Lock icon on the Home screen.

You should lock your handheld with a password if you leave it

unattended.

54 BlackBerry Wireless Handheld

Getting started

Lock screen with a password enabled

If you do not want the Lock screen to appear, you must disable your

password in the Options application, on the Security screen.

To enable password protection

You should set a password on your handheld so that no one can use

it without knowing the password.

1. On the Home screen, click the Options icon. The Options screen

appears.

2. Click Security. The Security screen appears.

Warning: If you type your password incorrectly five times, you are

prompted to type blackberry before you can continue. For subsequent

password attempts, the characters that you type are displayed in the

Enter Password dialog box.

If your password is typed incorrectly eight times, you are prompted to

type blackberry again before you can continue.

If your password is typed incorrectly ten times, all information is erased

from your handheld for security reasons. You should regularly back up

any information from your handheld that might not have originated on

your desktop. Refer to the Backup and Restore Online Help for more

information.

Locking your handheld

Getting Started Guide 55

3. In the Security Timeout field, set how much idle time should

pass before the Lock screen appears. Press SPACE to scroll

through the timeout settings. Release SPACE after you set the

field to your preference.

4. In the Password field, press SPACE to enable the password.

5. Click the trackwheel to view the menu, and then click Save. A

dialog box appears, prompting you to type a password with at

least four characters.

6. Type a password and then click the trackwheel. You must type

your password again to verify it.

Security screen - verifying a new password

7. Click the trackwheel or press ENTER to save the changes that you

made.

You return to the Options screen.

Note: When you create your password, you cannot select a sequence of

letters or numbers, such as abcd.

56 BlackBerry Wireless Handheld

Getting started

To lock your handheld

After you set a password, you can lock your handheld with the

password at any time.

On the Home screen, click the Lock icon. The Lock screen appears.

To unlock your handheld

When the Lock screen is visible, you must unlock your handheld

before you can connect to the desktop software and before you can

open the Security screen. If you turn off your handheld with the

Lock screen enabled, you must type your password when you turn

on your handheld again.

1. With the Lock screen displayed, roll the trackwheel. The Device

is locked dialog box appears.

2. Click Unlock. The Enter Password dialog box appears.

3. Type your password and click the trackwheel.

Note: When the handheld is locked, you can make an emergency call.

On the Lock screen, roll the trackwheel. The Device is locked dialog box

appears. Click Emergency Call. Type the emergency phone number.

When the handheld is locked, you can place calls only to recognized

emergency phone numbers. Refer to the Handheld User Guide for more

information on placing an emergency call.

The Lock screen displays your contact information (if you typed your

contact information on the Owner screen) or it prompts you to Press

any key. To quickly unlock your handheld, type the first letter of your

password to open the Enter Password dialog box. Type the remaining

letters of your password and click the trackwheel to resume using your

handheld.

Locking your handheld

Getting Started Guide 57

To change your password

You can provide greater security by occasionally changing your

password.

1. On the Home screen, click the Options icon. The Options screen

appears.

2. Click Security. The Security screen appears.

3. Click the trackwheel to view the menu, and then click Change

Password.

4. The Enter Password dialog box appears. Type your original

password.

5. Click the trackwheel or press ENTER. The New Password dialog

box appears.

Security screen - changing your password

6. Type a new password that contains at least four characters and

click the trackwheel.

7. Type your new password again to verify it. Click the trackwheel

or press ENTER.

8. Click the trackwheel to view the menu. Click Save.

You return to the Options screen with your password changed.

58 BlackBerry Wireless Handheld

Getting started

To disable password protection

If you disable your password, the Lock screen does not appear after

the specified amount of idle time. You do not need to type your

password to open the Security screen or to connect your handheld

to your desktop.

1. On the Home screen, click the Options icon. The Options screen

appears.

2. Click Security. The Security screen appears.

3. In the Password field, press SPACE to change the field to

Disabled.

Security screen - disabling your password

4. Click the trackwheel to view the menu, and then click Save.

5. A dialog box appears, prompting you to type your password.

6. Type your password and click the trackwheel.

You return to the Options screen with the password disabled.

Note: If you disable password protection, you can continue to use the

keyboard lock feature to lock your handheld. Refer to "To use keyboard

lock" on page 53 for more information.

Product

information

Mechanical properties

Display and control features

Weight

(including

battery):

Approximately 143 g / 5.06 oz.

Size

(LxWxH):

121 x 77 x 18 mm

4.76” x 3.03” x 0.71”

Memory: 10-MB flash memory

2-MB SRAM

Display: Full-graphic LCD with backlighting,

160-by-160 pixel viewing area; backlit

keyboard

Controls: Thumb-operated “roll-and-click”

trackwheel; computer-style keyboard;

ESC key; on/off/backlighting key;

phone key

60 BlackBerry Wireless Handheld

Product information

Power

Recommended temperature

parameters

Radio specifications

Message

notification:

LED indicator, audible beeper, and

mechanical vibrator; on-screen

notification; notification options are

user-configurable

Ports: Combined data/charging port;

synchronization over high-speed

RS232-compatible data port

Battery: Removable, rechargeable lithium cell;

900 mAH Li-Ion

Power

adapter:

6.8Vdc/ 500 mA AC power adapter, with

interchangeable location-specific piece

Operating: 0 to 50°C / 32 to 122°F

Storage: 10 to 25°C / 50 to 77°F

Networks: CDMA2000 / CDMAOne

Power class: Class 3 (Cell band); Class 2 (PCS band)

Band class: BC 0 (North American Cellular)

BC 1 (North American PCS)

Regulatory conformance

Getting Started Guide 61

Regulatory conformance

Transmitting

frequency:

Cell 824.70-848.31 MHz;

PCS 1851.25-1908.75 MHz

Receiving

frequency:

Cell 869.70-893.31MHz;

PCS 1931.25-1988.75 MHz

Compliant

with:

Federal Communications Commission (FCC)

Industry Canada (IC)

Underwriters Laboratories (UL) for Canada

and US

62 BlackBerry Wireless Handheld

Product information

Getting Started Guide 63

Index

about this guide, 23

activating

handheld, 38

web client account, 48

additional components

cradle/charger, 25

desktop software, 27

headset, 26

holster, 27

applications, description, 17

attachment pieces

connecting, 34

removing, 35

battery

charging, 32

charging using cradle, 34

charging using travel

charger, 36

inserting, 31

low, 35

recharging, 35

before you begin, 30

BlackBerry solution

integration with enterprise

account, 20

integration with ISP

account, 19

integration with new email

account, 19

charger, description of, 25

charging

length of charge, 35

using the cradle, 33

using the travel charger, 36

composing email messages, 48

computer, confirm handheld

connection, 45

connecting

plug attachment pieces, 34

to computer, 33

contents of package, 24

cradle

connecting power

adapter, 33

connecting to computer, 33,

description, 25

using to charge, 33

customer support, 28

date and time

copying from network, 52

fields, 52

setting, 51

description

charger, 25

cradle, 25

desktop software CD, 27

headset, 26

holster, 27

Home screen, 38

Desktop, 27

desktop software

CD, 27

Handheld User Guide, 22

64 BlackBerry Wireless Handheld

Index

installing, 43

online Help, 22

system requirements, 27

disabling password security

screen, 58

documentation, other sources, 22

email messages

conditions for sending and

receiving, 40

integrating with enterprise

account, 20

integrating with ISP

account, 19

integration with new

account, 19

sending a test, 48

enabling password security

screen, 54

enterprise email account

integrating with, 46

integration, 20

redirecting email from, 47

getting started, setting up your

handheld, 30

handheld

changing the password, 57

charging battery, 32

charging battery using travel

charger, 36

connected to computer, 45

cradle/charger, 25

generating a security

encryption key, 47

getting started, 29

headset, 26

holster, 27

keyboard description, 30

locking, 56

package contents, 24

removing from cradle, 36

setting date/time, 52

turning off, 38

turning on, 38

unlocking, 56

user guide, 22

headset, description, 26

holster, description, 27

Home screen, description, 38

Industry Canada certification, 16

inserting, battery, 31

installing desktop software, 43

integration with enterprise

account

description, 20

supported email systems, 20

integration with ISP account, 19

integration with new email

account, 19

keyboard

description, 30

locking

handheld keyboard, 53

locking the handheld, 56

low battery notification, 35

messages, reading, 50

multiple service books, installing

desktop software, 44

Index

Getting Started Guide 65

network, registering, 40

new email account, integration, 19

new or ISP email account

activating your account, 48

integrating with, 48

online Help

desktop software, 22

web client, 23

options, date and time, 51

password security screen

changing password, 57

disabling, 58

enabling, 54, 56

enter password, 46

unlocking, 56

password, typed incorrectly, 54

power adapter, attachment

pieces, 34, 35

radio, turning on/off, 39

reading email messages, 50

Readme file, 22

redirecting email messages, 47

manual registration with

network, 41

registering with the network, 40

removing, plug attachment

pieces, 35

safety information, 5

security

changing the password, 57

disabling password

protection, 58

enabling password

protection, 54

generating an encryption

key, 47

locking the handheld, 56

unlocking the handheld, 56

using password

protection, 53

sending a test email message, 48

service books

description, 21

multiple, 21

using, 21

viewing, 21

set up

integrating enterprise email

account, 46

integrating new or ISP email

account, 48

setting

date and time, 51

password security screen, 56

setting up

checklist, 30

integration with enterprise

email account, 31

integration with new or ISP

email account, 31

your handheld, 30

specifications, 59

supported email systems, 20

system requirements, 27

time, copying from network, 52

travel charger, 36

turning on/off

power, 38

radio, 39

unlocking password security

66 BlackBerry Wireless Handheld

Index

screen, 56

users

on Lotus Domino Server, 23

on Microsoft Exchange

Server, 23

using

lock, 56

password protection, 53

service books, 21

viewing

messages, 50

service books, 21

web client, online Help, 23

welcome, 17

BlackBerry R6120CN User Manual installation getstarted guide

BlackBerry Limited installation getstarted guide

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