BlackBerry R6120CN User Manual installation getstarted guide
BlackBerry Limited installation getstarted guide
Contents
- 1. users manual
- 2. addendum
- 3. addendum2
users manual
BlackBerry Wireless
Handheld
800/1900 MHz CDMA Network
Getting Started Guide
BlackBerry Wireless Handheld
Getting Started Guide
Last modified: 20 December 2002
Part number: MAT-04781-002 PDF-05333-002
ASY-04766-002
At the time of publication, this documentation complies with software
version 3.3.1.
© 2002 Research In Motion Limited. All Rights Reserved. The BlackBerry
and RIM families of related marks, images and symbols are the exclusive
properties of Research In Motion Limited. RIM, Research In Motion, ‘Always
On, Always Connected’, the “envelope in motion” symbol and the
BlackBerry logo are registered with the U.S. Patent and Trademark Office
and may be pending or registered in other countries. All other brands,
product names, company names, trademarks and service marks are the
properties of their respective owners.
The handheld and/or associated software are protected by copyright,
international treaties and various patents, including one or more of the
following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318;
D445,428; D433,460; D416,256. Other patents are registered or pending in
various countries around the world. Visit www.rim.com/patents.shtml for a
current listing of applicable patents.
While every effort has been made to achieve technical accuracy, information
in this document is subject to change without notice and does not represent a
commitment on the part of Research In Motion Limited, or any of its
subsidiaries, affiliates, agents, licensors, or resellers. There are no warranties,
express or implied, with respect to the content of this document.
Research In Motion Limited
295 Phillip Street
Waterloo, ON N2L 3W8
Canada
Published in Canada
Contents
Important safety information .............................................................. 5
Important safety/compliance information ..................................11
FCC compliance statement (USA)................................................15
Industry Canada Certification ......................................................16
Welcome to your wireless solution.................................................... 17
Understanding your BlackBerry solution ...................................19
Is this the correct guide for me?....................................................22
About this guide..............................................................................23
Contents of your package ..............................................................24
System requirements ......................................................................27
Customer support...........................................................................28
Getting started .................................................................................... 29
Before you begin .............................................................................30
Setting up your handheld..............................................................30
Inserting your handheld battery...................................................31
Charging your handheld battery..................................................32
Turning off and turning on your handheld ................................38
Turning on and turning off the radio...........................................39
Registering with the BlackBerry wireless network....................40
Installing the desktop software.....................................................43
Connecting the handheld to the desktop software ....................45
Integrating with an enterprise email account.............................46
Integrating with a new or existing ISP email account...............48
Sending a test email message........................................................48
Reading your test email message .................................................50
Setting the date and time ...............................................................51
Locking your handheld..................................................................53
Product information ........................................................................... 59
Mechanical properties ....................................................................59
Display and control features .........................................................59
Power ................................................................................................60
Recommended temperature parameters.....................................60
Radio specifications ........................................................................60
Regulatory conformance................................................................61
Index..................................................................................................... 63
Important safety
information
Please read these safety and operation instructions
before operating the BlackBerry Wireless Handheld, its
docking/charging cradle, or any other BlackBerry
Wireless Handheld charging units. Retain these
instructions for future use.
ELECTRICAL SAFETY
This handheld (model number R6120CN) is intended
for use when supplied with power or charging from the
Charging Cradle ASY-04060-001 (ordered as
ACC-04746-005) with Power Adapters PWR-04615-000,
Travel Charger accessory ASY-05022-001
(ACC-04172-001), Automotive Charger accessory
ASY-03939-001 (ACC-04051-001), or any other charging
units provided or specifically approved by Research In
Note: Refer to "Important safety/compliance information"
on page 11 for more information on safety regulations and
compliance information for your BlackBerry 6750 Wireless
Handheld™.
6 BlackBerry Wireless Handheld
Important safety information
Motion Limited (RIM) for use with this equipment. Other usage will
invalidate any warranty provided with this apparatus and may be
dangerous.
ACCESSORIES
Use only those accessories approved by RIM. The use of any
accessories not approved by RIM for use in conjunction with the
handheld will invalidate any approval or warranty applicable to the
handheld and may be dangerous.
DRIVING
Check the laws and regulations on the use of wireless devices in the
areas where you drive. Always obey them. The use of any alert
device to operate a vehicle's lights or horn on public roads is not
permitted.
Avoid using the handheld in any environment requiring your full
attention, such as when driving a vehicle. If you need to use your
handheld while driving, have a passenger in the vehicle use the
handheld for you, or find a safe location to halt your vehicle prior to
using the handheld. Do not use any charging unit as a means of
storing your handheld while in a vehicle.
RF signals may affect improperly installed or inadequately shielded
electronic systems in motor vehicles. Check with the manufacturer
or its representative regarding your vehicle. You should also consult
the manufacturer of any equipment that has been added to your
vehicle.
Warning: Before use, please ensure that the mains voltage is in
accordance with the input voltage printed on the power supply.
To be operated on mains with a circuit breaker rated 16A max.
Protect against beating rain. For indoor use only.
Important safety information
Getting Started Guide 7
For Vehicles Equipped With An Air Bag
An air bag inflates with great force. DO NOT place objects,
including both installed or portable wireless equipment, such as the
BlackBerry Wireless Handheld, in the area over the air bag or in the
air bag deployment area. If in-vehicle wireless equipment is
improperly installed and the air bag inflates, serious injury could
result.
ELECTRONIC DEVICES
Most modern electronic equipment is shielded from RF signals.
However, certain electronic equipment may not be shielded against
the RF signals from your wireless handheld.
Pacemakers
Consult a physician or the manufacturer of your pacemaker if you
have any questions regarding the effect of RF signals on your
pacemaker. If you have a pacemaker, ensure that you are using the
handheld in accordance with the safety requirements associated
with your particular pacemaker, which may include the following:
• Always keep the handheld more than 20 cm (six inches) from
the pacemaker when the handheld is turned ON;
• Do not carry the handheld in a breast pocket;
• If the handheld has a voice option, use the ear opposite the
pacemaker for making and receiving calls to minimize the
potential for interference.
• If you have any reason to suspect that interference is taking
place, turn your handheld OFF immediately.
Hearing Aids
Some digital wireless devices may interfere with some hearing aids.
In the event of such interference, consult your service provider or
contact the manufacturer of your hearing aid to discuss alternatives.
8 BlackBerry Wireless Handheld
Important safety information
Other Medical Devices
If you use any other personal medical device, consult the
manufacturer of your device to determine if they are adequately
shielded from external RF energy. Your physician may be able to
assist you in obtaining this information.
Turn your handheld OFF in health care facilities when any
regulations posted in these areas instruct you to do so. Hospitals or
health care facilities may be using equipment that could be sensitive
to external RF energy.
Posted Facilities
Turn your handheld OFF in any facility where posted notices so
require.
BLASTING AREAS
To avoid interfering with blasting operations, turn the wireless
feature of your handheld OFF when in a “blasting area” or in areas
posted: “Turn off two-way radio”. Obey all signs and instructions.
POTENTIALLY EXPLOSIVE ATMOSPHERES
Turn your handheld OFF when in any area with a potentially
explosive atmosphere and obey all signs and instructions. Sparks in
such areas could cause an explosion or fire resulting in bodily injury
or even death.
Areas with a potentially explosive atmosphere are often, but not
always, clearly marked. They include fueling areas such as
gasoline/petrol stations; below deck on boats; fuel or chemical
transfer or storage facilities; vehicles using liquefied petroleum gas
(such as propane or butane); areas where the air contains chemicals
or particles, such as grain, dust, or metal powders; and any other
area where you would normally be advised to turn off your vehicle
engine.
Important safety information
Getting Started Guide 9
ADDITIONAL SAFETY GUIDELINES
Battery: Discard the handheld properly. As the unit contains a
lithium-ion battery, neither the handheld nor the lithium battery
should be disposed of in fire. Dispose of the lithium battery in
accordance with the laws and regulations in your area governing
disposal of such cell types. To recharge the battery, use approved
battery chargers only. Keep the battery away from children.
Power source: The charging unit and any other charging units
should be operated only from the type of power source indicated on
the marking label and are intended for indoor use only. Do not use
the travel charger or any other charging units outside or in any area
exposed to the elements. Refer to the operating instructions in this
manual for more information on the battery and power supply.
Do not overload wall outlets, extension cords, or integral
convenience receptacles as this may result in a risk of fire or electric
shock. To reduce the risk of damage to the cord or the plug, pull the
plug rather than the cord when you disconnect the apparatus from
the wall outlet or convenience receptacle.
Liquids and foreign objects: Never push objects of any kind into
the BlackBerry Wireless Handheld or any accessories through
openings as they may short-out parts and this may result in a fire or
electric shock. Do not use the handheld or any accessories near
water (for example near a bathtub, or a sink, in a wet basement, near
a swimming pool, etc.). Never spill liquid of any kind on the
handheld or any accessories. Unplug the charging unit from the
wall before cleaning.
Warning: The battery may present a fire or chemical burn hazard if
mistreated. Do not disassemble, crush, puncture, or heat the battery
above 60 degrees Celsius. Do not allow metal objects to contact the
battery terminals. Only use a battery that has been approved by
Research In Motion Limited. The use of another battery may present a
risk of fire or explosion.
10 BlackBerry Wireless Handheld
Important safety information
Stability: Do not place the handheld, charging unit, or any
accessories on any unstable surface, such as a cart, stand, tripod,
bracket, or table. It may fall, thereby potentially causing serious
injury to a child or adult, and/or serious damage to the handheld,
charging unit, or any accessories. Take care when using the
handheld with any charging units to place the charging unit in a
secure and stable spot and route the power cord in a way that
reduces the risk of injury to others, such as by tripping or choking.
Care: Do not use liquid or aerosol cleaners or solvents. Clean only
with a dry cloth.
High heat: The handheld and any accessories should be situated
away from any heat sources, such as radiators, heat registers, stoves,
or other apparatus (including amplifiers) that produce heat.
Power Cord: Protect the power cord from being walked on or
pinched particularly at plugs, convenience receptacles, and the
point where they exit from the apparatus. Unplug this apparatus
during lightning storms or when unused for long periods of time.
Service: Unplug the charging unit from the wall and refer the
handheld, charging unit, and any accessories for service to qualified
service personnel if:
• the power supply cord, plug, or connector to the handheld is
damaged
• liquid has been spilled or objects have fallen into the handheld,
charging unit, or any electrical accessories
• the handheld, charging unit or accessory has been exposed to
rain or water
• the handheld, charging unit, or accessory becomes very hot to
the touch
• the handheld, charging unit or accessory has been dropped or
damaged in any way
Important safety information
Getting Started Guide 11
• the handheld, charging unit or accessory does not operate
normally by following the instructions contained in this guide
• the handheld, charging unit or accessory exhibits a distinct
change in performance.
All servicing should be undertaken by qualified service personnel.
Do not attempt to disassemble the handheld, charging unit, or any
accessories.
Failure to observe all safety instructions contained in this guide will
void the Limited Warranty, and may lead to suspension or denial of
services to the offender, or legal action, or both.
Important safety/compliance
information
For BlackBerry 6750 Wireless Handheld
users
EXPOSURE TO RADIO FREQUENCY SIGNALS
Your wireless handheld portable device is a low power radio
transmitter and receiver. When it is ON, it receives and also sends
out radio frequency (RF) signals. Your wireless handheld complies
with U.S. Federal Communications Commission (FCC) and
Industry Canada (IC) guidelines respecting safety levels of RF
Warning: To reduce the risk of fire or electric shock, do not expose this
apparatus or any accessories to rain or moisture. Adjust only those
controls that are covered in this manual. An improper adjustment of
other controls may result in damage and will often require extensive
work by a qualified technician to restore the handheld or charging unit
to its normal operation.
12 BlackBerry Wireless Handheld
Important safety information
exposure for handheld wireless devices, which in turn are
consistent with the following safety standards previously set by
Canadian, U.S., and international standards bodies:
• ANSI/IEEE C95.1-1999, IEEE Standard for Safety Levels with
Respect to Human Exposure to Radio Frequency
Electromagnetic Fields, 3kHz to 300 GHz
• National Council on Radiation Protection and Measurements
(NCRP) Report 86, -1986, Biological Effects and Exposure
Criteria for Radio Frequency Electromagnetic Fields
• Health Canada, Safety Code 6, 1999, Limits of Human Exposure
to Radiofrequency Electromagnetic Fields in the Frequency
Range from 3 kHz to 300 GHz
• International Commission on Non-Ionising Radiation
Protection (ICNIRP) 1998, Guidelines for limiting exposure to
time-varying electric, magnetic, and electromagnetic fields (up
to 300 GHz)
To maintain compliance with FCC and IC RF exposure guidelines,
use only RIM supplied or approved accessories. The RIM handheld
is designed to be carried in an approved holster when carried on
your body. When carrying the BlackBerry Wireless Handheld while
switched on, use the specific RIM holster that has been tested for
compliance. Use of non-RIM approved accessories may violate FCC
and IC RF exposure guidelines and may void your warranty.
SPECIFIC ABSORPTION RATE DATA
THIS MODEL WIRELESS HANDHELD MEETS GOVERNMENT
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your wireless handheld is a radio transmitter and receiver. It is
designed and manufactured not to exceed the emission limits for
exposure to radio frequency (RF) energy set by the Federal
Communications Commission (FCC) of the U.S. Government and
Industry Canada of the Canadian Government (IC). These limits are
Important safety information
Getting Started Guide 13
part of comprehensive guidelines and establish permitted levels of
RF energy for the general population. The guidelines are based on
standards that were developed by independent scientific
organizations through periodic and thorough evaluation of
scientific studies. The standards include a substantial safety margin
designed to assure the safety of all persons, regardless of age and
health.
The exposure standard for wireless mobile handhelds employs a
unit of measurement known as the Specific Absorption Rate, or
SAR. The SAR limit set by the FCC/IC is 1.6W/kg.* Tests for SAR are
conducted using standard operating positions specified by the
FCC/IC with the handheld transmitting at its highest certified
power level in all tested frequency bands. Although the SAR is
determined at the highest certified power level, the actual SAR level
of the handheld while operating can be well below the maximum
value. This is because the handheld is designed to operate at
multiple power levels so as to use only the power required to reach
the network. In general, the closer you are to a wireless base station
antenna, the lower the power output.
Before a wireless handheld model is available for sale to the public,
it must be tested and certified to the FCC/IC that it does not exceed
the limit established by the government-adopted requirement for
safe exposure. The tests are performed in positions and locations
(e.g., at the ear and worn on the body) as required by the FCC/IC for
each model. The highest SAR value for this model handheld when
tested for use at the ear is 1.46 W/kg and when worn on the body, as
described in this user guide, is 0.61 W/kg. (Body-worn
measurements differ among wireless handheld and phone models,
depending upon available accessories and FCC/IC requirements).
While there may be differences between the SAR levels of various
wireless devices and at various positions, they all meet the
government requirement for safe exposure.
14 BlackBerry Wireless Handheld
Important safety information
The FCC has granted an Equipment Authorization for this model
handheld with all reported SAR levels evaluated as in compliance
with the FCC RF emission guidelines. SAR information on this
model handheld is on file with the FCC and can be found under the
Display Grant section of http://www.fcc.gov/oet/fccid after
searching on FCC ID L6AR6120CN.
Additional information on Specific Absorption Rates (SAR) can be
found on the Cellular Telecommunications & Internet Association
(CTIA) web-site at http://www.wow-com.com.
___________________________________
* In the United States and Canada, the SAR limit for mobile
handhelds used by the public is 1.6 watts/kg (W/kg) averaged over
one gram of tissue for the body or head (4.0 W/kg averaged over 10
grams of tissue for the extremities - hands, wrists, ankles and feet).
The standard incorporates a substantial margin of safety to give
additional protection for the public and to account for any
variations in measurements.
The long-term characteristics or the possible physiological effects of
Radio Frequency Electromagnetic fields have not been evaluated by
UL.
ANTENNA CARE
Use only the supplied integral antenna. Unauthorized antenna,
modifications, or attachments could damage the handheld and may
violate FCC regulations.
AIRCRAFT
Federal Aviation Administration (FAA)/FCC regulations prohibit
using the radio of your handheld while in the air. Switch the radio of
your handheld OFF before boarding an aircraft. The effect of the use
of your handheld radio in an aircraft is unknown. Such use may
affect aircraft instrumentation, communication and performance,
may disrupt the network, may otherwise be dangerous to the
Important safety information
Getting Started Guide 15
operation of the aircraft, and may be illegal. All other applications of
your handheld may be used in accordance with airline regulations
for electronic devices.
FCC compliance statement (USA)
FCC Class B Part 15
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
• This device may not cause harmful interference, and
• This device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s
instructions, may cause interference harmful to radio
communications.
There is no guarantee, however, that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
Warning: Changes or modifications to this unit not expressly approved
by the party responsible for compliance could void the user’s authority
to operate this equipment.
16 BlackBerry Wireless Handheld
Important safety information
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Industry Canada Certification
This device complies with Industry Canada RSS 133, under
certification number 2503A-R6120CN.
Class B compliance
This device complies with the Class B limits for radio noise
emissions as set out in the interference-causing equipment standard
entitled “Digital Apparatus,” ICES-003 of Industry Canada.
Welcome to your
wireless solution
BlackBerry™ is an end-to-end wireless email solution
that integrates with your email account, providing a
wireless extension of your email mailbox. It is a totally
integrated package that includes advanced wireless
handhelds, desktop tools, enterprise server software,
and airtime on a wireless data network.
The BlackBerry handheld includes advanced wireless
technology. It has an optimized keyboard, integrated
speaker and microphone, thumb-operated trackwheel,
easy-to-use backlit screen, intuitive menu-driven
interface, and integrated email/organizer software.
The following applications are available on your
handheld:
•Messages: Manage email messages, short message
service (SMS) messages, peer-to-peer messages (also
known as PIN messages), and phone call logs.
•Saved Messages: Store messages for future viewing.
•Search Messages: Locate messages with the search
tool.
•Compose: Create and send email, SMS, and
personal identification number (PIN) messages.
18 BlackBerry Wireless Handheld
Welcome to your wireless solution
•Phone: Place phone calls, mute phone calls, and make notes
during calls. Set call forwarding, call logging, and initiate 3-way
calls.
•Address Book: Store your personal directory of contact
information.
•Calendar: Add, edit, and delete appointments using Day,
Agenda, Week, or Month view. Enable wireless calendar
synchronization.
•Tasks: Add, edit, and delete tasks, and mark tasks as complete.
•MemoPad: Add, edit, and delete memos.
•Calculator: Perform basic mathematical calculations and
measurement conversions.
•Alarm: Set the Alarm on your handheld to sound every day or
only on weekdays.
•Browser: Browse and save web pages, and view web page
addresses.
•Profiles: Customize how the handheld notifies you of messages,
appointments, alarms, saved web pages, and phone calls.
•Options: Customize the handheld configurable options.
•Keyboard Lock: Lock your keyboard to prevent typing
characters accidentally.
•Lock: Lock your handheld with a password. The Keyboard
Lock icon changes to the Lock icon after you set a password.
•Turn Wireless Off/Turn Wireless On: Turn on and turn off
your handheld radio.
•Turn Power Off: Turn off your handheld at night or on
weekends. Turn off your handheld during air travel or to
conserve battery power.
Welcome to your wireless solution
Getting Started Guide 19
Understanding your BlackBerry
solution
You can integrate your BlackBerry Wireless Handheld into different
environments, based on the email account that you are using.
Integration with new handheld email
account
With this option, a new email account is provided for your
handheld by your service provider. This new email account is a
personal Internet or web-based email account that can be viewed
using the BlackBerry Web Client.
You can continue to use the Application Loader, Backup and
Restore, and Intellisync tools of the BlackBerry Desktop Software.
Email redirection settings are configured on the BlackBerry Web
Client web site. Consult your service provider’s documentation for
more information on this web site and your account.
Integration with existing ISP email account
With this option, your handheld is integrated with your existing
Internet service provider (ISP) email account from which you can
send and receive email messages. Contact your service provider or
Note: Depending on your service provider’s plan, some applications
might not be available on your handheld. Contact your service provider
or network operator for more information on available services.
Refer to the Handheld User Guide for complete information on using
these applications.
Note: Depending on your service provider’s plan or your integration
option, some applications might not be available on your handheld.
Contact your service provider or network operator for more information
on available services.
20 BlackBerry Wireless Handheld
Welcome to your wireless solution
network operator for an email account on the BlackBerry Web
Client. As with the first integration option, in which you integrate
with a new email account, you can continue to use the Application
Loader, Backup and Restore, and Intellisync tools of the desktop
software. Your email redirection settings are also configured on the
BlackBerry Web Client.
Integration with enterprise email account
With this option, you can integrate your handheld with your
enterprise email account. Messages that are sent to your corporate
email account are forwarded to your handheld, and the messages
that you send from your handheld are sent from your regular
corporate email account.
With this integration option, you can install the desktop software
with either a Microsoft Exchange or a Lotus Domino email account.
The BlackBerry Enterprise Server redirects email from your desktop
to your handheld. Ask your system administrator whether your
company has installed the BlackBerry Enterprise Server.
If you use a Microsoft Exchange email account and your company
does not use the BlackBerry Enterprise Server, you can use the
BlackBerry Desktop Redirector to forward messages to your
handheld. With the BlackBerry Desktop Redirector, your computer
must remain turned on at all times and the desktop redirector
program must be running for email messages to be sent to your
handheld. If your company uses the BlackBerry Enterprise Server
Software, you do not need to run the desktop redirector to forward
your email messages.
Note: Depending on your service provider’s plan or your integration
option, some applications might not be available on your handheld.
Contact your service provider or network operator for more information
on available services.
To take advantage of this integration option, your ISP email account
must support POP3 email redirection. Refer to the BlackBerry Web Client
Online Help for more information.
Welcome to your wireless solution
Getting Started Guide 21
You can use all the tools of the BlackBerry Desktop Software with
this integration option. Email redirection settings are configured
with the desktop software’s Redirector Settings tool.
Using service books
You can use the same BlackBerry handheld to accommodate any of
these integration options. Your handheld uses “service books” to
enable or disable features between email accounts. If you integrate
your desktop software with an enterprise email account, your
handheld receives the Desktop service book. If you integrate your
desktop software with a new or ISP email account and provision
your account at your service provider’s BlackBerry Web Client site,
your handheld receives the Web Client service book.
You can have more than one email service book on your handheld at
a time. When you compose email messages, you can select the
account from which to send them. Messages are routed through the
email account that you select. Refer to the “Sending and receiving
email and PIN messages” chapter of the Handheld User Guide for
more information.
You can view the service books on your handheld on the Service
Book screen. (On the Home screen, click the Options icon. The
Options screen appears. Click Service Book. The Service Book
screen appears.) Depending on how you have integrated your
Integration with
enterprise email
account
You can modify the name of the Desktop service book in
the desktop software’s Redirector Settings tool, on the
Advanced tab. Refer to the “Changing the message service
display name” topic of the Redirector Settings Online Help
for more information on changing the name of your
service book.
Note: If you reply to or forward a message, you cannot select the service
book from which you want to send the message. The reply or forwarded
message must be sent through the service book from which the original
message was received.
22 BlackBerry Wireless Handheld
Welcome to your wireless solution
desktop software, the Desktop and Web Client service books
appear on this screen. Other service books might also appear,
depending on the other applications that are enabled on your
handheld.
Is this the correct guide for me?
This Getting Started Guide is the correct guide for you if you have
little or no experience with operating a BlackBerry Wireless
Handheld. This guide provides you with the steps that you must
complete to set up your handheld.
Other documentation for your BlackBerry Wireless Handheld
includes the following items:
•Handheld User Guide — This guide contains complete
information on the handheld and its applications, including
using the keyboard, procedures for using the applications, and
answers to frequently asked questions. To view the guide, in the
desktop software, on the Help menu, click Handheld User’s
Guide. To view the Handheld User Guide, you must have Adobe
Acrobat Reader version 4.0 or later installed. To download your
free copy of Acrobat, visit www.adobe.com.
•Quick Reference Card — This card provides shortcuts and tips for
using your handheld.
•Desktop Software Online Help — Each tool in the desktop software
offers online Help to guide you and answer your questions. To
view procedures for and information on the desktop software’s
tools, in any active window, click Help.
•README.txt — This text file contains information on the features
of this version of the software. You can read this file at the end of
the desktop software installation. If you want to read the file
later, you can open it from the directory in which you installed
the desktop software.
Welcome to your wireless solution
Getting Started Guide 23
•BlackBerry Web Client Online Help — If you integrate your
desktop software with a new email account or an existing ISP
account, you configure your email settings in the BlackBerry
Web Client. For information on configuring and using the Web
Client, in any Web Client window, click Help.
About this guide
This guide provides information for setting up your handheld.
Integration
with new or
ISP email
account
Information that appears in this format, which is prefaced by
Integration with new or ISP email account, pertains to
handhelds that are configured for these integration options.
You can use the features that are described in sections that
are marked with this note if you have integrated your
BlackBerry Desktop Software with a new or existing ISP email
account.
Integration
with
enterprise
email account
Information that appears in this format, which is prefaced by
Integration with enterprise email account, pertains to
handhelds that are configured for this integration option.
You can use the features that are described in sections that
are marked with this note if you have integrated your
BlackBerry Desktop Software with your enterprise email
account.
Microsoft
Exchange
Information that appears in this format, which is prefaced by
Microsoft Exchange, pertains to handhelds that are set up
with a Microsoft® Exchange enterprise email account. You
have a Microsoft Exchange email account if Microsoft
Outlook® is your email client and in Outlook, if on the Tools
menu, you click Services, the dialog box lists Microsoft
Exchange Server as a service.
Lotus Domino Information that appears in this format, which is prefaced by
Lotus Domino, pertains to handhelds that are set up with a
Lotus® Domino™ email account. You have a Lotus Domino
account if you use Lotus Notes® as your email client.
24 BlackBerry Wireless Handheld
Welcome to your wireless solution
Your handheld has three font size options: 8, 10, and 12-point. The
graphics in this guide show the 10-point font size option and depict
the handheld menu items as they appear if you integrate the
desktop software with an enterprise email account.
Depending on your service provider or network operator’s plan,
some applications might not be available on your handheld. In
addition, the configuration for your Browser application might be
different. This guide assumes that you have all possible handheld
applications.
You can set your keyboard type, the locale, and the date and time
format on your handheld. The date and time can be set to a 12-hour
or 24-hour clock and the handheld status section of the screen
displays the format that you select. The graphics in this guide use
the 12-hour clock and the english (United States) locale.
Contents of your package
Your package should contain the following items:
• handheld
• docking/charging cradle
• power adapter and attachment piece
• travel charger and attachment pieces
Note: Notes appear in this format and contain important information
on the associated topic.
Tip: Tips appear in this format and provide optional or time-saving
information on the associated topic.
Warning: Warnings appear in this format and advise you that failure to
take or avoid a specific action can result in data loss or physical damage
to you or your handheld.
Welcome to your wireless solution
Getting Started Guide 25
• rechargeable lithium battery
•headset (optional)
•holster
•screen wipe
•BlackBerry Wireless Handheld Getting Started Guide
•Quick Reference Card
• installation CD containing desktop software and Handheld User
Guide
If an item in this package is missing or not working properly, contact
your service provider or network operator.
The following descriptions can help familiarize you with the
components of your package.
Cradle/Charger
The cradle provides a link between your handheld and your
computer, so that you can use the desktop software that is included
in your package. The serial port on the bottom of the handheld fits
into the prongs of the cradle. You must connect the cradle to your
computer to use the desktop software.
Your handheld contains an external rechargeable lithium battery.
Exact battery life depends on factors such as usage and quality of
wireless coverage. The cradle is used to recharge the handheld
battery.
Note: If you only want to only charge your handheld and do not want to
use the desktop software, you do not need to connect the cradle to your
computer.
26 BlackBerry Wireless Handheld
Welcome to your wireless solution
Power adapter
The power adapter connects the handheld cradle to an electrical
outlet to charge the handheld battery. An attachment piece can be
connected to the power adapter for use in North America.
Travel charger
You can use the travel charger to recharge your handheld battery
when you are away from your computer. The travel charger
connects the handheld to an electrical outlet directly. Different
attachment pieces for the travel charger are available for use in
North America, continental Europe, and the United Kingdom.
Headset
The handheld is equipped with an integrated speaker and
microphone. The optional headset can also be used with the
handheld Phone application. Insert the headset connector into the
headset jack located on the top of your handheld.
If you have a text telephone device, also known as TTY, and your
service provider supports TTY, you can connect your handheld to a
standard TTY device that operates at 45.45 bps. Insert the TTY
connector into the headset jack located on the top of your handheld.
Refer to the Handheld User Guide for more information on TTY.
Note: The travel charger does not connect to your computer, so you
cannot synchronize your handheld with your desktop using the travel
charger. The travel charger only enables you to recharge your handheld
battery.
Note: Depending on your service provider’s plan, the Phone application
might not be available on your handheld. As a result, the headset might
not be included in your package. Contact your service provider or
network operator for more information on available applications.
Welcome to your wireless solution
Getting Started Guide 27
Holster
A holster, equipped with a clip, accompanies your handheld. While
your handheld is in the holster, it is wearable. You can choose
different forms of notification based on whether your handheld is in
or out of the holster. Refer to the Handheld User Guide for more
information on editing notification profiles.
When you receive a new message and remove your handheld from
the holster within five seconds, notification (based on how you have
set it) stops, and the most recently received message opens. If you
remove your handheld from the holster and replace it quickly,
notification stops and the message remains marked as unopened.
You can use the handheld Phone application while it is in the
holster. Refer to the Handheld User Guide for more information on
using the Phone application while your handheld is in the holster.
Desktop software CD
The desktop software that is included with your handheld enables
you to synchronize your personal information management (PIM)
applications, and back up and restore your handheld data. The
desktop software also supports standard USB-to-serial port
converters. Refer to the Desktop Software Online Help
for more
information on the desktop software.
System requirements
The following components are required to install the desktop
software:
• Intel®-compatible 486 or higher computer with an available
serial port
• Windows® 98, Windows Me, Windows 2000, Windows XP, or
Windows NT 4.0
28 BlackBerry Wireless Handheld
Welcome to your wireless solution
Customer support
For customer support, contact your service provider or network
operator.
Microsoft
Exchange
Microsoft Exchange Client, Microsoft Outlook (Workgroup
installation) with an email account on a Microsoft Exchange
Server version 4.0 or later that is capable of receiving email
messages from the Internet
Lotus Domino Lotus Notes 4.6, or later, with an email account on a Lotus
Domino Server version 4.6, or later that is capable of receiving
email messages from the Internet
Integration
with new or
ISP email
account
To set up your BlackBerry Web Client account, you must have
access to the Internet. You must also have Netscape
Navigator version 4.08, 4.58, or later patches, or Microsoft
Internet Explorer version 5.01, 5.5, or later patches. (You
cannot use Netscape Navigator version 5.0 or Microsoft
Internet Explorer 6.0.)
To use the Intellisync™ tool of the BlackBerry Desktop
Software, you must be running personal information
management (PIM) software, such as Microsoft Outlook,
Microsoft Exchange, or Microsoft Schedule+; ACT!®; Lotus
Notes or Lotus Organizer®; GroupWise®; or Netscape®.
Getting started
This section provides information on the following
topics:
• Before you begin
• Setting up your handheld
• Inserting your handheld battery
• Charging your handheld battery
• Turning off and turning on your handheld
• Turning on and turning off the radio
• Registering with the BlackBerry wireless network
• Installing the desktop software
• Connecting the handheld to the desktop software
• Integrating with an enterprise email account
• Integrating with a new or existing ISP email account
• Sending a test email message
• Reading your test email message
• Setting the date and time
• Locking your handheld
30 BlackBerry Wireless Handheld
Getting started
Before you begin
Before you use your handheld, you should familiarize yourself with
its basic components.
Your handheld keyboard provides access to the alphabetic
characters. The keyboard also features ten special keys: SYM
(symbol) to access a symbols library, BACKSPACE, ENTER, SPACE, two
SHIFT keys, ALT, ESC (escape), a PHONE key, and a POWER key. You can
generate numbers, punctuation marks, and special characters by
pressing ALT in combination with the alphabetic keys. The
trackwheel helps you navigate, view, and select items on each
screen. To scroll through menu items or text, hold ALT and roll the
trackwheel, or hold ALT and press the BACK or FORWARD keys. To select
applications and menu options, click (press down on) the
trackwheel.
Setting up your handheld
To set up your handheld, complete this checklist.
!insert the battery
!charge the battery
!turn on the handheld
!turn on the radio
!register with the BlackBerry wireless network
!install the desktop software
!confirm the handheld-to-desktop software connection
Your next step depends on the integration option with which you
are installing the desktop software.
Inserting your handheld battery
Getting Started Guide 31
Inserting your handheld battery
Before you begin using your handheld, you must insert the battery.
To insert the battery
1. Insert the battery so that its metal connectors align with the
connectors in the handheld.
Aligning the battery connectors
Integration with
enterprise email
account
If you integrate your desktop software with an enterprise
email account, you must generate an encryption key and
check your email redirection settings. Refer to "Integrating
with an enterprise email account" on page 46 for more
information.
Integration with
new or ISP email
account
If you integrate your desktop software with a new or ISP
email account, you must activate your handheld on the
BlackBerry Web Client account. Refer to "Integrating with a
new or existing ISP email account" on page 48 for more
information.
Warning: Only use a battery that has been approved by Research In
Motion Limited. The use of another battery might present a risk of fire or
explosion, or it might damage the handheld.
32 BlackBerry Wireless Handheld
Getting started
2. After you insert a fully charged battery, your handheld should
start. Replace the battery cover and verify that it locks into
place.
3. Confirm the date and time on your handheld. If it is incorrect,
click Edit. Refer to "Setting the date and time" on page 51 for
more information.
To remove the battery
1. Unlock the battery cover by pressing the locking tab.
2. While pressing the locking tab, remove the battery cover by
firmly sliding it to the right and lifting it away from the
handheld.
3. Remove the battery from the handheld.
Charging your handheld battery
Your handheld is powered by a removable, rechargeable lithium
battery. Before you operate your handheld, familiarize yourself with
proper battery use and care. Refer to "Important safety information"
on page 5 for more information.
You can charge your handheld battery using the cradle or the travel
charger.
Note: Charge the battery to its full capacity to increase the length of
time that you can use your handheld before the battery requires
recharging.
Charging your handheld battery
Getting Started Guide 33
Charging your handheld battery using the
cradle
To charge your handheld battery using the cradle, connect the
power adapter cord to the cradle’s serial port connector, connect the
cradle cable to an available COM port on your computer, insert the
appropriate attachment piece, and then plug the power adapter
cord into a wall outlet.
If you only want to charge your handheld battery using the cradle
and you do not want to use the desktop software, you do not need
to connect the cradle to an available COM port on your computer.
To connect the cradle to your computer
1. Connect the power adapter cord to the cradle’s serial port
connector.
Connecting the power adapter cord to the serial port connector
Warning: When you connect your handheld to your computer, use only
the cradle that is provided by Research In Motion Limited for use with
your handheld model. Refer to "Important safety information" on page
5 for more information on the appropriate cradle for your handheld.
Use the appropriate power supply as specified on the label that is
located on the bottom of your handheld cradle.
Using the power adapter that is provided for the RIM 857 Wireless
Handheld™, RIM 957 Wireless Handheld™, or BlackBerry 5800 Series of
handheld with the cradle that is provided for your BlackBerry 6750
handheld will render the cradle inoperable.
34 BlackBerry Wireless Handheld
Getting started
2. Plug the cradle cable into an available COM port on your
computer.
To connect the attachment piece to the power adapter
1. Slide the appropriate attachment piece into the back of the
power adapter.
Inserting the North American attachment piece
2. Plug the power adapter cord into an electrical outlet.
To charge your handheld battery using the cradle
1. Verify that the battery is properly inserted into your handheld.
Refer to "To insert the battery" on page 31 for more information.
2. Insert your handheld into the cradle by aligning the connector
port on the bottom edge of your handheld with the connector
prongs of the cradle. Press your handheld firmly into place.
Note: When you first receive your handheld and charge its battery, the
handheld turns on and the Home screen appears, displaying the
handheld application icons.
Charging your handheld battery
Getting Started Guide 35
Connecting your handheld to your computer
3. Let the battery charge to full power before you use your
handheld. When your handheld battery is charging, the battery
power indicator (in the upper right corner of the handheld
Home screen) changes to a charging indicator. When your
handheld is fully charged, the battery power indicator replaces
the charging indicator.
Your handheld battery can be kept at a full charge by charging it
every day for 10 to 15 minutes. From an empty battery, a full charge
can be achieved in approximately three to four hours. It is not
necessary to drain the battery completely before you recharge it.
To remove the attachment pieces
After you finish using the power adapter, unplug it from the
electrical outlet. Press the tab below the attachment piece and slide
the attachment piece out of the power adapter.
Note: The battery power indicator displays a low level if the handheld
battery becomes too low. The message Low Battery appears to the left
of the wireless coverage indicator and the handheld beeps. Recharge
your handheld as soon as possible.
36 BlackBerry Wireless Handheld
Getting started
Removing the North American attachment piece
To remove the handheld from the cradle
To remove your handheld from the cradle, brace the bottom of the
cradle with one hand and pull the handheld up and out of the cradle
with the other hand.
Charging your handheld battery using the
travel charger
You can also use the travel charger to charge your handheld battery.
1. Verify that the battery is properly inserted into your handheld.
Refer to "To insert the battery" on page 31 for more information.
2. Insert the serial port connector at the end of the travel charger
cable into the serial port of your handheld.
Charging your handheld battery
Getting Started Guide 37
3. Slide the appropriate attachment piece into the back of the
travel charger.
4. Plug the travel charger into an electrical outlet.
5. Let the battery charge to full power before you use your
handheld. When your handheld battery is charging, the battery
power indicator (in the upper right corner of the handheld
Home screen) changes to a charging indicator. When your
handheld is fully charged, the battery power indicator replaces
the charging indicator.
United
Kingdom
North
American European
38 BlackBerry Wireless Handheld
Getting started
Turning off and turning on your
handheld
To turn off your handheld, press and hold the POWER key. You can
also click the Turn Power Off icon on your handheld Home screen.
To turn on your handheld, press the POWER key. The Home screen
appears.
The Home screen displays the date and time, the wireless coverage
indicator (showing the current signal strength), the type of
connection to the wireless network, the battery power indicator
(showing the current battery level of your handheld), and the
application icons. The Home screen also displays notification of any
new items, reminders, or alarms.
Depending on the status of your connection to the wireless network,
1X appears on the Home screen when you can send and receive
email, PIN, and SMS messages. You can also place and answer
phone calls and browse web pages. Refer to the Handheld User Guide
for more information on network status icons.
Use the trackwheel to scroll through the application icons. The
name of each application appears at the bottom of the screen. To
open an application, scroll to the appropriate icon and click the
trackwheel.
Warning: If you turn off your handheld using the POWER key or the
Turn Power Off icon on the Home screen, Calendar reminders and
Alarm notifications do not turn on the handheld. Set the Auto On/Off
feature if you want Calendar reminders or Alarm notification to turn on
the handheld. Refer to the “Customizing your handheld options”
chapter in the Handheld User Guide for more information.
Turning on and turning off the radio
Getting Started Guide 39
Home screen - Messages icon
When you first turn on your handheld, several messages appear on
the Messages screen that introduce you to your handheld and some
of its features.
Turning on and turning off the radio
When you first receive your handheld, the wireless radio might be
turned off. You must turn on the radio before you can send and
receive messages, place and answer phone calls, or browse web
pages.
On the Home screen, click the Turn Wireless On icon.
Date and
time
Application
icons
new items
Notification of
indicator
Wireless coverage
Battery
power
indicator
Type of
connection
to the
wireless
network
Currently
selected
application
40 BlackBerry Wireless Handheld
Getting started
Home screen - Turn Wireless On icon
The Turn Wireless On icon is represented by an antenna, but when
you click the icon, the application name changes to Turn Wireless
Off and the icon changes to an airplane. The airplane icon is a
reminder to turn off your handheld radio when you are on an
airplane, in a hospital, or in any place in which your handheld
might interfere with other radio transmissions and frequencies.
Registering with the BlackBerry
wireless network
If your handheld is activated on your service provider’s wireless
network and you turn on the wireless radio, a registration message
should arrive. In the rare case that the registration message does not
arrive, check the wireless coverage indicator on the Home screen to
verify that you are in an area of sufficient wireless coverage for
receiving email messages. You can receive email messages and
phone calls if 1X and one or more bars appear with the wireless
coverage indicator in the upper right corner of the Home screen.
Note: You should turn off your handheld radio if you are going to be out
of a wireless coverage area for an extended period of time. Turning off
the radio conserves battery life.
Registering with the BlackBerry wireless network
Getting Started Guide 41
If you are in a wireless coverage area but you have not received a
registration message, register your handheld manually.
To register with the BlackBerry wireless
network manually
1. On the Home screen, click the Options icon. The Options screen
appears.
2. Click Network. The Network screen appears.
3. Verify that the Radio field is set to On.
4. Click the trackwheel to view the menu. Click Register Now. A
message confirms that the BlackBerry registration message was
sent.
Note: You cannot send or receive email and PIN messages but you can
place and answer phone calls if 1x or D appears below the wireless
coverage indicator in the upper right corner of the Home screen. Refer
to the “Getting to know your handheld” chapter in the Handheld User
Guide for more information on the wireless coverage indicator.
Note: If you are unsure which active network you are using, verify that
the Scan Mode field is set to Automatic. The handheld scans for
available networks and selects the network with the best wireless
coverage automatically. The Active Network field displays the name of
the network that is currently in use. Contact your service provider or
network operator for more information.
42 BlackBerry Wireless Handheld
Getting started
Network screen menu - Register Now item
If you are in an area of wireless coverage that is sufficient for
receiving email messages, the registration message should arrive
within a few seconds.
Note: Your handheld must be activated on your service provider’s
network before you can register and before you can send messages or
place phone calls. If your handheld is not activated on your service
provider’s network, or if the handheld cannot find a CDMA network that
is allowed by your service provider, but you must place an emergency
phone call, the handheld attempts to find any available CDMA network
for the emergency call.
You can set your handheld to select a network automatically, or you can
restrict the handheld from roaming and acquiring any network system.
Refer to “Customizing your handheld options” in the Handheld User
Guide for more information.
After you load new applications with the desktop software’s Application
Loader tool you might need to register your handheld . Refer to the
Application Loader Online Help for more information on loading
applications.
Installing the desktop software
Getting Started Guide 43
Installing the desktop software
You must install the desktop software to use the other desktop
software tools.
To install the desktop software
1. Insert the BlackBerry Desktop Software installation CD into your
CD-ROM drive.
2. On the Windows taskbar, click Start and then click Run. The
Run window appears.
3. In the Open field, type d:\setup.exe, where d is the name of
your CD-ROM drive. Press Enter.
4. The Choose Setup Language dialog box might appear. Select
your language and click OK. The Welcome screen appears.
5. Click Next to begin the installation. The Country or Region
Selection screen appears.
6. Select your country and click Next. The License Agreement
window appears. Read the License Agreement carefully and, if
you accept its terms, click Yes. The Customer Information
screen appears.
7. In the User Name and Company Name fields, type your name
and your company’s name. Click Next. The Email Integration
Option screen appears.
8. Select the integration option that you want to apply to this
installation of the desktop software.
Microsoft
Exchange
One of the Setup windows prompts you to select the method of
email redirection: either the BlackBerry Enterprise Server or the
BlackBerry Desktop Redirector. If you are unsure of the method
you use to redirect email messages from your Inbox to your
handheld, ask your system administrator for this information
before you begin the installation.
44 BlackBerry Wireless Handheld
Getting started
9. After you select your integration option, click Next.
10. Select the desktop email program that you use (either Microsoft
Exchange or Lotus Domino). Click Next. The Choose
Destination Location screen appears.
11. Click Next to accept the default location for the desktop
software. (If you want to change this location, click Browse and
Note: If you have both an enterprise email account and a new or
existing ISP email account, you can configure your handheld to support
both accounts (using multiple service books). To use multiple service
books, integrate the desktop software with your enterprise email
account. After you complete the setup for your enterprise email
account, activate your handheld on the BlackBerry Web Client.
Integration
with
enterprise
email account
If you integrate your desktop software with your enterprise
email account, the Select Email System screen appears.
Continue the installation as described below.
Integration
with new or
ISP email
account
If you integrate your desktop software with a new or existing
ISP email account, the Choose Destination Location screen
appears. Proceed to step 11 to continue the installation.
Microsoft
Exchange
If you select Microsoft Exchange, the Email Redirection screen
appears before the Choose Destination Location screen
appears. In this screen, select the method of email redirection
that you use: Redirect email using the BlackBerry
Enterprise Server or Redirect email using the BlackBerry
Desktop Redirector. Ask your system administrator which
redirection method your company uses to redirect your email
messages to your handheld. After you select the method of
email redirection, click Next. The Choose Destination
Location screen appears.
Connecting the handheld to the desktop software
Getting Started Guide 45
select a new location.) The Select Program Folder window
appears.
12. Click Next to accept the default folder name for the desktop
software. (If you want to change this name, select a different
folder from the list or, in the Program Folders field, type a new
name.) The Shortcut Installation Options screen appears.
13. Select whether you want your BlackBerry Desktop Software
shortcuts to be available to anyone who logs in to your
computer or to you only. Select the check boxes beside any
additional shortcut options that you want installed on your
computer. After you make your selections, click Next.
14. The desktop software is installed on your computer. When
setup is complete, you can open the README.txt file and run the
desktop software immediately. Click Finish to close the
window.
Connecting the handheld to the
desktop software
After you install the desktop software, you must confirm the
connection between your handheld and the desktop software.
To confirm the handheld-to-desktop
software connection
1. Verify that the cradle cable is properly plugged into an available
COM port on your computer and that your handheld is inserted
securely in the cradle.
2. If it is not already open, start the desktop software: on the
Windows taskbar, click Start and select Programs > BlackBerry
> Desktop Manager. The BlackBerry Desktop Manager appears.
46 BlackBerry Wireless Handheld
Getting started
3. On the Options menu, click Connection Settings. The
Connection Settings window appears.
4. Click Detect to confirm your handheld connection to the
desktop software. A dialog box appears prompting you to verify
that your handheld is connected properly.
5. Click OK. A dialog box appears confirming the connection to
your handheld. Click OK to close this dialog box.
6. Click OK to close the Connection Settings window.
The desktop manager displays the handheld personal identification
number (PIN) and handheld connection status (now Connected) in
the status bar at the bottom of the window.
Integrating with an enterprise email
account
If you integrated your desktop software with an enterprise email
account, follow these steps to continue configuring your handheld.
!generate an encryption key
!check email redirection settings
Note: If a password is enabled on your handheld, you must type it on
your handheld before you can connect to the desktop software.
Note: A dialog box that displays Handheld not found appears on your
computer if the desktop software cannot detect your handheld on a
serial port. If your handheld and cradle are connected securely, verify
that no other devices are sharing the serial port, such as a PC card. Verify
that no other connectivity software is running on your computer, and
that you are not using the same port that your mouse uses.
Integrating with an enterprise email account
Getting Started Guide 47
Generating an encryption key
The first time that you connect your handheld to your computer
successfully, a dialog box prompts you to generate an encryption
key by moving your mouse.
If you reinstall or update the desktop software, you are not
prompted to generate a new key. You should generate a new
encryption key every month for security purposes. Refer to the
Redirector Settings Online Help for more information on generating
encryption keys.
Redirecting email
After you generate an encryption key, you can send and receive
email messages. Your company’s BlackBerry Enterprise Server
Software redirects email messages from your enterprise email
account to your handheld. Verify that your system administrator
has enabled your handheld on the BlackBerry Enterprise Server.
Note: Refer to "Integrating with a new or existing ISP email account" on
page 48 for more information if you integrate your desktop software
with a new or existing ISP email account.
Microsoft
Exchange
If you are using your handheld with a Microsoft Exchange
corporate email account and your company is not using the
BlackBerry Enterprise Server Software, you must use the
BlackBerry Desktop Redirector to forward email messages to
your handheld. Start the desktop redirector: on the Windows
taskbar, click Start and select Programs > BlackBerry >
BlackBerry Desktop Redirector. You must keep your
computer turned on with the desktop redirector program
running to forward email messages to your handheld.
Ask your system administrator whether your company uses
the BlackBerry Enterprise Server Software to redirect your
email. You do not need to run the BlackBerry Desktop
Redirector if your handheld is enabled on the BlackBerry
Enterprise Server.
48 BlackBerry Wireless Handheld
Getting started
Integrating with a new or existing ISP
email account
If you integrated your desktop software with a new or existing ISP
email account, you must activate your account to send and receive
email messages.
Activating your account
Consult your service provider’s documentation for more
information on service activation, including the address of the
BlackBerry Web Client through which you can activate your
account, how to set filters for email redirection, how to customize
the auto signature, and how to turn off email redirection.
For more information, click Help on any of the site’s web pages.
Sending a test email message
After you configure your handheld, you are ready to send and
receive email messages.
To send a test email message
You can send email messages if, in the upper right corner of the
Home screen, 1X and one or more bars appear with the wireless
coverage indicator.
1. On the Home screen, click the Compose icon. The To screen
appears.
2. Select [Use Once] and click the trackwheel to view the menu.
Note: Refer to "Integrating with an enterprise email account" on page
46 for more information if you install your desktop software with an
enterprise email account.
Sending a test email message
Getting Started Guide 49
3. Click a send method (email or PIN). For this example, click
Email. The One Time Email screen appears.
To screen - Email menu item
4. Type the email address that is associated with your handheld.
5. Click the trackwheel to view the menu and then click Continue.
6. In the Subject field, type a subject, and press ENTER to begin
composing your message.
7. To send the message, click the trackwheel to view the menu.
Click Send.
You return to the Messages screen. If you are in an area of wireless
coverage that is sufficient to send email messages, a check mark
appears beside the message within a short period of time. This icon
indicates that your message was transmitted successfully.
Note: If you are not within an area of sufficient wireless coverage, you
do not need to cancel your message. The handheld automatically sends
the message after you return to an area of sufficient wireless coverage.
50 BlackBerry Wireless Handheld
Getting started
Reading your test email message
When you receive your test email message, follow these steps to
read it.
To read your test email message
1. On the Home screen, click the Messages icon. The Messages
screen appears.
2. Select the test message and click the trackwheel to view the
menu. Click Open. The new message appears on your screen. If
necessary, scroll down to read the entire message.
Reading a received message
After you read your message, press ESC (the key below the
trackwheel) to return to the Messages screen. Press ESC again to
return to the Home screen.
Note: Depending on your service provider’s plan, you might also be
able to send PIN and SMS messages, place phone calls, browse web
pages, and use the other applications on your handheld. Refer to the
Handheld User Guide for information on available applications.
Setting the date and time
Getting Started Guide 51
Setting the date and time
You can set your handheld date and time so that messages, phone
calls, and saved web pages appear with the correct time stamp.
You can update your handheld date and time automatically when
you copy the network date and time. When you copy the date and
time from the network, you must select your time zone manually.
Refer to the “Customizing your handheld options” chapter in the
Handheld User Guide for more information.
To set the date and time
1. On the Home screen, click the Options icon. The Options screen
appears.
2. Click Date/Time. The Date/Time screen appears.
3. Select the field that you want to set, and then press SPACE to
scroll through your options.
Date/Time screen - setting the date and time
Note: You can also set the date and time automatically using the
desktop software’s Intellisync tool. Refer to the Intellisync Online Help for
more information.
52 BlackBerry Wireless Handheld
Getting started
4. After you set the fields to your preference, click the trackwheel
to view the menu. Click Save.
You return to the Options screen. The information that you set in the
Time, Time Format, and Date fields determines how the date and
time appear in the handheld status section of the screen. It also
determines how the date and time appear on the Calendar and Lock
screens.
Date/Time fields
The Date/Time screen contains the following fields:
Time Zone: Select your time zone. Your handheld adjusts the time
automatically, according to the time zone.
Time: Set the current time.
Time Format: Select a 12-hour or 24-hour clock.
Date: Set the current date.
Network Date: This field displays the current date on the wireless
network.
Network Time: This field displays the current time on the wireless
network.
Note: You can update your handheld date and time automatically by
using the network date and time. Click the trackwheel to view the menu,
and then click Copy Network Time. The Date and Time fields on your
handheld are updated with the date and time from the network. Click
the trackwheel to view the menu, and then click Save to save the
settings.
When you copy the date and time from the network, you must select
your time zone manually. Refer to the “Customizing your handheld
options” chapter in the Handheld User Guide for more information.
The date and time are only some of many options that you can
configure on your handheld. Refer to the “Customizing your handheld
options” chapter in the Handheld User Guide for more information.
Locking your handheld
Getting Started Guide 53
Locking your handheld
You can lock your handheld keyboard or, for greater security, you
can set a password on your handheld. When you lock your
handheld using either of these methods, the Lock screen appears. If
you typed information in the Options application, on the Owner
screen, this information appears on the Lock screen. You should
include your contact information in the event that your handheld is
lost.
To use keyboard lock
You can lock your handheld keyboard to avoid typing characters
accidentally.
1. On the Home screen, click the Keyboard Lock icon. The Lock
screen appears.
2. To use your handheld again, double-click the trackwheel.
To use password protection
Set a password on your handheld to obtain greater security. If your
handheld is left idle for a specified amount of time, you must type
your password to use the handheld again. You can also activate the
Lock screen manually by clicking the Lock icon on the Home screen.
You should lock your handheld with a password if you leave it
unattended.
54 BlackBerry Wireless Handheld
Getting started
Lock screen with a password enabled
If you do not want the Lock screen to appear, you must disable your
password in the Options application, on the Security screen.
To enable password protection
You should set a password on your handheld so that no one can use
it without knowing the password.
1. On the Home screen, click the Options icon. The Options screen
appears.
2. Click Security. The Security screen appears.
Warning: If you type your password incorrectly five times, you are
prompted to type blackberry before you can continue. For subsequent
password attempts, the characters that you type are displayed in the
Enter Password dialog box.
If your password is typed incorrectly eight times, you are prompted to
type blackberry again before you can continue.
If your password is typed incorrectly ten times, all information is erased
from your handheld for security reasons. You should regularly back up
any information from your handheld that might not have originated on
your desktop. Refer to the Backup and Restore Online Help for more
information.
Locking your handheld
Getting Started Guide 55
3. In the Security Timeout field, set how much idle time should
pass before the Lock screen appears. Press SPACE to scroll
through the timeout settings. Release SPACE after you set the
field to your preference.
4. In the Password field, press SPACE to enable the password.
5. Click the trackwheel to view the menu, and then click Save. A
dialog box appears, prompting you to type a password with at
least four characters.
6. Type a password and then click the trackwheel. You must type
your password again to verify it.
Security screen - verifying a new password
7. Click the trackwheel or press ENTER to save the changes that you
made.
You return to the Options screen.
Note: When you create your password, you cannot select a sequence of
letters or numbers, such as abcd.
56 BlackBerry Wireless Handheld
Getting started
To lock your handheld
After you set a password, you can lock your handheld with the
password at any time.
On the Home screen, click the Lock icon. The Lock screen appears.
To unlock your handheld
When the Lock screen is visible, you must unlock your handheld
before you can connect to the desktop software and before you can
open the Security screen. If you turn off your handheld with the
Lock screen enabled, you must type your password when you turn
on your handheld again.
1. With the Lock screen displayed, roll the trackwheel. The Device
is locked dialog box appears.
2. Click Unlock. The Enter Password dialog box appears.
3. Type your password and click the trackwheel.
Note: When the handheld is locked, you can make an emergency call.
On the Lock screen, roll the trackwheel. The Device is locked dialog box
appears. Click Emergency Call. Type the emergency phone number.
When the handheld is locked, you can place calls only to recognized
emergency phone numbers. Refer to the Handheld User Guide for more
information on placing an emergency call.
The Lock screen displays your contact information (if you typed your
contact information on the Owner screen) or it prompts you to Press
any key. To quickly unlock your handheld, type the first letter of your
password to open the Enter Password dialog box. Type the remaining
letters of your password and click the trackwheel to resume using your
handheld.
Locking your handheld
Getting Started Guide 57
To change your password
You can provide greater security by occasionally changing your
password.
1. On the Home screen, click the Options icon. The Options screen
appears.
2. Click Security. The Security screen appears.
3. Click the trackwheel to view the menu, and then click Change
Password.
4. The Enter Password dialog box appears. Type your original
password.
5. Click the trackwheel or press ENTER. The New Password dialog
box appears.
Security screen - changing your password
6. Type a new password that contains at least four characters and
click the trackwheel.
7. Type your new password again to verify it. Click the trackwheel
or press ENTER.
8. Click the trackwheel to view the menu. Click Save.
You return to the Options screen with your password changed.
58 BlackBerry Wireless Handheld
Getting started
To disable password protection
If you disable your password, the Lock screen does not appear after
the specified amount of idle time. You do not need to type your
password to open the Security screen or to connect your handheld
to your desktop.
1. On the Home screen, click the Options icon. The Options screen
appears.
2. Click Security. The Security screen appears.
3. In the Password field, press SPACE to change the field to
Disabled.
Security screen - disabling your password
4. Click the trackwheel to view the menu, and then click Save.
5. A dialog box appears, prompting you to type your password.
6. Type your password and click the trackwheel.
You return to the Options screen with the password disabled.
Note: If you disable password protection, you can continue to use the
keyboard lock feature to lock your handheld. Refer to "To use keyboard
lock" on page 53 for more information.
Product
information
Mechanical properties
Display and control features
Weight
(including
battery):
Approximately 143 g / 5.06 oz.
Size
(LxWxH):
121 x 77 x 18 mm
4.76” x 3.03” x 0.71”
Memory: 10-MB flash memory
2-MB SRAM
Display: Full-graphic LCD with backlighting,
160-by-160 pixel viewing area; backlit
keyboard
Controls: Thumb-operated “roll-and-click”
trackwheel; computer-style keyboard;
ESC key; on/off/backlighting key;
phone key
60 BlackBerry Wireless Handheld
Product information
Power
Recommended temperature
parameters
Radio specifications
Message
notification:
LED indicator, audible beeper, and
mechanical vibrator; on-screen
notification; notification options are
user-configurable
Ports: Combined data/charging port;
synchronization over high-speed
RS232-compatible data port
Battery: Removable, rechargeable lithium cell;
900 mAH Li-Ion
Power
adapter:
6.8Vdc/ 500 mA AC power adapter, with
interchangeable location-specific piece
Operating: 0 to 50°C / 32 to 122°F
Storage: 10 to 25°C / 50 to 77°F
Networks: CDMA2000 / CDMAOne
Power class: Class 3 (Cell band); Class 2 (PCS band)
Band class: BC 0 (North American Cellular)
BC 1 (North American PCS)
Regulatory conformance
Getting Started Guide 61
Regulatory conformance
Transmitting
frequency:
Cell 824.70-848.31 MHz;
PCS 1851.25-1908.75 MHz
Receiving
frequency:
Cell 869.70-893.31MHz;
PCS 1931.25-1988.75 MHz
Compliant
with:
Federal Communications Commission (FCC)
Industry Canada (IC)
Underwriters Laboratories (UL) for Canada
and US
62 BlackBerry Wireless Handheld
Product information
Getting Started Guide 63
Index
A
about this guide, 23
activating
handheld, 38
web client account, 48
additional components
cradle/charger, 25
desktop software, 27
headset, 26
holster, 27
applications, description, 17
attachment pieces
connecting, 34
removing, 35
B
battery
charging, 32
charging using cradle, 34
charging using travel
charger, 36
inserting, 31
low, 35
recharging, 35
before you begin, 30
BlackBerry solution
integration with enterprise
account, 20
integration with ISP
account, 19
integration with new email
account, 19
C
charger, description of, 25
charging
length of charge, 35
using the cradle, 33
using the travel charger, 36
composing email messages, 48
computer, confirm handheld
connection, 45
connecting
plug attachment pieces, 34
to computer, 33
contents of package, 24
cradle
connecting power
adapter, 33
connecting to computer, 33,
45
description, 25
using to charge, 33
customer support, 28
D
date and time
copying from network, 52
fields, 52
setting, 51
description
charger, 25
cradle, 25
desktop software CD, 27
headset, 26
holster, 27
Home screen, 38
Desktop, 27
desktop software
CD, 27
Handheld User Guide, 22
64 BlackBerry Wireless Handheld
Index
installing, 43
online Help, 22
system requirements, 27
disabling password security
screen, 58
documentation, other sources, 22
E
email messages
conditions for sending and
receiving, 40
integrating with enterprise
account, 20
integrating with ISP
account, 19
integration with new
account, 19
sending a test, 48
enabling password security
screen, 54
enterprise email account
integrating with, 46
integration, 20
redirecting email from, 47
G
getting started, setting up your
handheld, 30
H
handheld
changing the password, 57
charging battery, 32
charging battery using travel
charger, 36
connected to computer, 45
cradle/charger, 25
generating a security
encryption key, 47
getting started, 29
headset, 26
holster, 27
keyboard description, 30
locking, 56
package contents, 24
removing from cradle, 36
setting date/time, 52
turning off, 38
turning on, 38
unlocking, 56
user guide, 22
headset, description, 26
holster, description, 27
Home screen, description, 38
I
Industry Canada certification, 16
inserting, battery, 31
installing desktop software, 43
integration with enterprise
account
description, 20
supported email systems, 20
integration with ISP account, 19
integration with new email
account, 19
K
keyboard
description, 30
L
locking
handheld keyboard, 53
locking the handheld, 56
low battery notification, 35
M
messages, reading, 50
multiple service books, installing
desktop software, 44
Index
Getting Started Guide 65
N
network, registering, 40
new email account, integration, 19
new or ISP email account
activating your account, 48
integrating with, 48
O
online Help
desktop software, 22
web client, 23
options, date and time, 51
P
password security screen
changing password, 57
disabling, 58
enabling, 54, 56
enter password, 46
unlocking, 56
password, typed incorrectly, 54
power adapter, attachment
pieces, 34, 35
R
radio, turning on/off, 39
reading email messages, 50
Readme file, 22
redirecting email messages, 47
register
manual registration with
network, 41
registering with the network, 40
removing, plug attachment
pieces, 35
S
safety information, 5
security
changing the password, 57
disabling password
protection, 58
enabling password
protection, 54
generating an encryption
key, 47
locking the handheld, 56
unlocking the handheld, 56
using password
protection, 53
sending a test email message, 48
service books
description, 21
multiple, 21
using, 21
viewing, 21
set up
integrating enterprise email
account, 46
integrating new or ISP email
account, 48
setting
date and time, 51
password security screen, 56
setting up
checklist, 30
integration with enterprise
email account, 31
integration with new or ISP
email account, 31
your handheld, 30
specifications, 59
supported email systems, 20
system requirements, 27
T
time, copying from network, 52
travel charger, 36
turning on/off
power, 38
radio, 39
U
unlocking password security