BlackBerry RAS10WW BlackBerry Wireless Handheld User Manual userguide bb7290 4 0 gprs

BlackBerry Limited BlackBerry Wireless Handheld userguide bb7290 4 0 gprs

Contents

Users Manual

BlackBerry® Wireless HandheldUser Guide
User Guide, BlackBerry 7270 Wireless HandheldBlackBerry 7270 Wireless Handheld™ Model Number: RAS10WWLast modified: 25 August 2004Part number: SWD_X_HH(EN)-004.000At the time of publication, this documentation complies with handheld software version 4.0.© 2004 Research In Motion Limited. All rights reserved. The BlackBerry and RIM families of related marks, images andsymbols are the exclusive properties and trademarks of Research In Motion Limited. RIM, Research In Motion, 'AlwaysOn, Always Connected' and BlackBerry are registered with the U.S. Patent and Trademark Office and may be pendingor registered in other countries.Microsoft and Outlook are registered trademarks of Microsoft Corporation in the United States and/or other countries.IBM, Lotus, Domino, and Lotus Notes are trademarks of IBM in the United StatesAll other brands, product names, company names, trademarks, and service marks are the properties of their respectiveowners.The BlackBerry handheld and/or associated software are protected by copyright, international treaties, and variouspatents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470;6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in various countries around theworld. Visit www.rim.com/patents.shtml for a current listing of applicable patents.This document is provided “as is” and Research In Motion Limited (RIM) assumes no responsibility for anytypographical, technical, or other inaccuracies in this document. RIM reserves the right to periodically changeinformation that is contained in this document; however, RIM makes no commitment to provide any such changes,updates, enhancements, or other additions to this document to you in a timely manner or at all. RIM MAKES NOREPRESENTATIONS, WARRANTIES, CONDITIONS, OR COVENANTS, EITHER EXPRESS OR IMPLIED (INCLUDING,WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULARPURPOSE, NON-INFRINGEMENT, MERCHANTABILITY, DURABILITY, TITLE, OR RELATED TO THE PERFORMANCE ORNON-PERFORMANCE OF ANY SOFTWARE REFERENCED HEREIN, OR PERFORMANCE OF ANY SERVICESREFERENCED HEREIN). IN CONNECTION WITH YOUR USE OF THIS DOCUMENTATION, NEITHER RIM NOR ITSAFFILIATED COMPANIES AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR CONSULTANTS SHALL BELIABLE TO YOU FOR ANY DAMAGES WHATSOEVER BE THEY DIRECT, ECONOMIC, COMMERCIAL, SPECIAL,CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR INDIRECT DAMAGES, EVEN IF RIM HAS BEEN ADVISED OF THEPOSSIBILITY OF SUCH DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS,LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS.This document might contain references to third-party sources of information and/or third-party web sites (“Third-PartyInformation”). RIM does not control, and is not responsible for, any Third-Party Information, including, withoutlimitation, the content, accuracy, copyright compliance, legality, decency, links, or any other aspect of Third-PartyInformation. The inclusion of Third-Party Information in this document does not imply endorsement by RIM of the thirdparty in any way. Any dealings with third parties, including, without limitation, compliance with applicable licenses,and terms and conditions are solely between you and the third party. RIM shall not be responsible or liable for any partof such dealings.You are solely responsible for the selection, implementation, and performance of any third-party applications that youuse with the handheld or desktop software. Research In Motion does not in any way endorse or guarantee the security,compatibility, performance, or trustworthiness of any third-party application and shall have no liability to you or anythird-party for issues arising from such third-party applications.Research In Motion Limited Research In Motion UK Limited295 Phillip Street Centrum House, 36 Station RoadWaterloo, ON N2L 3W8 Egham, Surrey TW20 9LFCanada United KingdomPublished in Canada
3ContentsEnterprise activation .....................................................5Email messages ...............................................................7PIN messages ................................................................13SMS messages ..............................................................15MMS messages .............................................................17Search ..............................................................................19Attachments ..................................................................21Synchronizing data .....................................................23Backing up and restoring handheld data ...........25Typing .............................................................................27Phone ..............................................................................29Browser ...........................................................................37Downloading ................................................................41Contacts .........................................................................43Calendar .........................................................................47Tasks ................................................................................51Memos ............................................................................53Alarm ...............................................................................55Calculator .......................................................................57Date and time ..............................................................61Profiles ............................................................................63Screen display ...............................................................65Language .......................................................................67Power and battery .......................................................69Network coverage .......................................................71SIM card .........................................................................75Security ...........................................................................77BrickBreaker ..................................................................83Service books ................................................................85Frequently asked questions .....................................87Tips .................................................................................121Legal notice .................................................................127Index ..............................................................................129
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5Enterprise activation•About enterprise activation•Activate the handheld over the wireless networkAbout enterprise activationUse the enterprise activation feature to integrate your handheld with your corporate Microsoft® Outlook® or IBM® Lotus® Domino® email account if you have access to BlackBerry Enterprise Server version 4.0. You can also use this feature to load or restore handheld data saved as part of an automatic wireless backup, a personal information management synchronization, or a wireless email reconciliation. If you have access to BlackBerry Enterprise Server version 4.0, and Enterprise Activation does not appear in the handheld options, verify with your service provider that you have been provisioned for enterprise activation. If you have been provisioned for the service and the option does not appear, contact your system administrator.If you do not have access to BlackBerry Enterprise Server version 4.0, refer to the printed documentation that accompanied your handheld for more information on integrating your handheld with an email account.Notes:If the handheld has not yet been activated, or you are upgrading your software, Enterprise Activation might appear on the Home screen. Click Enterprise Activation to verify the status of the activation.If the Enterprise Activation does not appear on the Home screen, in the handheld options, click Enterprise Activation to verify the activation status.Activate the handheld over the wireless networkIn the handheld options, click Enterprise Activation. Type your corporate email address and the password provided to you by your system administrator. Click the trackwheel. Click Activate.Related topic•Why are some messages already on my handheld?
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7Email messages•Open a message•Send an email message•Save draft messages•Add contacts to a message•Set the importance level•Change sent messages•Manage messages•File messages•View filed messages•Delete multiple messages at one time•Mark a message as opened or unopened•Search the messages list•Search the handheld•Save a copy of messages sent from the handheld•Add an email signature•Set an out of office reply•Create an email filter•Set folder redirection•Email and PIN messages — frequently asked questionsOpen a messageAn unopened email message appears in the messages list with a closed envelope icon. After you open the message, the closed envelope changes to an open envelope.Send an email message1. In the messages list, click the trackwheel.2. Click Compose Email.3. Click [Use Once].4. Click Email.5. Type an email address.6. Click the trackwheel.7. Clic k Continue.8. Type a message.9. Click the trackwheel.10. Click Send.Notes:If you have added contacts to the address book, you can select a contact from the list after you click Compose Email.If your handheld is integrated with multiple email services, you can select the service from which your message should be sent. At the top of the message, in the Using field, press the Space key until the preferred service appears. All subsequent messages are also sent from this service.Save draft messagesTo save a draft of a message, click the trackwheel. Click Save Draft.Add contacts to a messageTo send a message to multiple contacts, click the trackwheel. Click Add To, Add Cc, or Add Bcc.To attach a contact to a message, click the trackwheel. Click Attach Address.Set the importance levelWhen composing a message, click the trackwheel. Click Options. Set the Importance field to High or Low. Save your changes.
8Change sent messagesTo change the text in a sent message and resend it, open the message. Click the trackwheel. Click Edit. Change the text. Click the trackwheel. Click Send.To change the recipient of a sent message and resend it, open the message. Click the trackwheel. Click Edit. Select a contact. Click the trackwheel. Click Change Address. Click a new contact. Send your message.To resend your message to the same contact, open the message. Click the trackwheel. Click Resend.Manage messagesOpen a message. Click the trackwheel. Perform one of the following actions:•Save•Reply•Forward•Reply To All•DeleteTo delete the original message from a reply, click the trackwheel. Click Delete Original Text.File messagesTo file a message, click the message. Click File. Click a folder. Click File.Notes:To expand a folder, click a folder with a plus sign (+) beside it. Click Expand.To collapse a folder, click a folder with a minus sign (-) beside it. Click Collapse.Related topics•Can I file messages?•View filed messagesView filed messagesTo display all filed messages in the messages list, in the messages options, click General Options. Set the Hide Filed Messages field to No.To view messages within a specific folder, in the messages list, click the trackwheel. Click View Folder. Click a folder. Click Select Folder.Note:To view sent messages, in the messages list, click the trackwheel. Click View Folder. Click Sent Items. Click Select Folder.Delete multiple messages at one timeTo delete multiple messages, hold the Shift key and select a series of messages. Press the Delete key.To delete sent and received messages prior to and including a date, click a date. Click Delete Prior.Note:When you reconcile your handheld with your mailbox, any messages that you deleted from your handheld using the Delete Prior option are not deleted from your mailbox.Related topic•Reconcile deleted messagesMark a message as opened or unopenedTo change the status of a message, click a message. Click Mark Opened or Mark Unopened.To change the status of multiple unread messages to read, click a date field. Click Mark Prior Opened.
9Save a copy of messages sent from the handheldSet this option to save messages sent from your handheld in the Sent Items folder of your mailbox.1. In the messages options, click Email Settings.2. Set the Save Copy In Sent Folder field to Yes.3. Click the trackwheel.4. Click Save.Note:Set the save copy option for each message service on your handheld.Related topic•View filed messagesAbout email signaturesThe signature is added to your email messages after you send them. It does not appear on your handheld when you compose the email message.To add a signature to messages sent from your handheld, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 4.0. Alternatively, you can add a signature in the BlackBerry Desktop Software.Note:Set an email signature for each message service on your handheld.Add an email signature1. In the messages options, click Email Settings.2. Set the Use Auto Signature field to Yes.3. Type a signature.4. Click the trackwheel.5. Click Save.Related topic•About email signaturesAbout out of office replyThe out of office reply is automatically sent to your contacts the first time that the contact sends you an email message.To set an out of office reply from your handheld, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 4.0. Alternatively, you can set an out of office reply in your mailbox.Note:Set an out of office reply for each message service on your handheld.Set an out of office reply1. In the messages options, click Email Settings.2. Set the Use Out Of Office Reply field to Yes.3. Type a reply.4. If you use a Lotus Notes® mailbox, in the Until field, set the date on which the out of office reply should be disabled.5. Click the trackwheel.6. Click Save.Related topic•About out of office replyAbout email filtersYou create filters to specify which email messages are forwarded to your handheld and which messages remain in your mailbox. To forward messages to your handheld, select Forward with Level 1 Notification (sends messages with higher priority) or Forward header only (sends messages with only the To, Sent, From, and Subject fields).
10If the message does not meet any filter criteria and should not be forwarded, set the If no filters apply, send email to handheld field to No.Filters are applied to messages based on the order in which they appear. If you create multiple filters that could apply to the same message, you must decide which one to apply first by placing that filter higher in the list.To create email filters on your handheld, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 4.0. Alternatively, you can use the BlackBerry Desktop Software to create email filters.Note:Set email filters for each message service on your handheld.Create an email filter1. In the messages options, click Email Filters.2. Click the trackwheel.3. Click New.4. Set the filter information.5. Click the trackwheel.6. Click Save.Notes:To add a contact to the From or Sent to fields, click the trackwheel. Click Select Name. Click a name. Click Continue.To make the filter detect messages from multiple contacts, use semi colons to separate your contacts in the From or Sent to fields.Related topics•About email filters•Use email filters•Create a filter quicklyUse email filtersClick a filter. Perform one of the following actions:•Enable filter•Disable filter•View•Edit•Delete•Move up•Move downCreate a filter quicklyIn the messages list, click a message on which to base your filter. Perform one of the following actions:•Create a filter based on the sender: Click Filter Sender.•Create a filter based on the subject: Click Filter Subject.Add a title and save the filter.About folder redirectionIf rules within your mailbox direct new messages into different folders, you must specify which desktop email folders should forward messages to your handheld.To set folder redirection, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 4.0. Alternatively, you can use the BlackBerry Desktop Software to specify folder redirection settings.Note:Set folder redirection for each message service on your handheld.
11Set folder redirection1. In the messages options, click Email Settings.2. Click the trackwheel.3. Click Folder Redirection.4. Select the check boxes.5. Click the trackwheel.6. Click Save.Notes:Verify that you selected the Inbox. If you do not select the Inbox, email messages are not forwarded from this folder.To specify all of your folders for redirection, including your Sent Items folder, select the Select All check box. All email messages sent from your mailbox also appear on your handheld.Related topics•About folder redirection•View filed messages•How do I make changes to the folders on my handheld?
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13PIN messages•About PIN messages•Find your PIN•Open a message•Send a PIN message•Save draft messages•Add contacts to a message•Change sent messages•Manage messages•Delete multiple messages at one time•Mark a message as opened or unopened•Search the messages list•Search the handheld•Email and PIN messages — frequently asked questionsAbout PIN messagesA personal identification number (PIN) uniquely identifies each BlackBerry handheld on the network. If you know the PIN of another BlackBerry handheld user, you can send a PIN message to that person. PIN messages are not routed through an existing email account.When your PIN message is delivered to the recipient, a D appears with a check mark in the messages list.Find your PINIn the handheld options, click Status.Note:If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, your PIN is displayed on the Enterprise Activation screen.Send a PIN message1. In the messages list, click the trackwheel.2. Click Compose PIN.3. Click [Use Once].4. Click PIN.5. Type a PIN number. 6. Click the trackwheel.7. Clic k Continue.8. Type a message.9. Click the trackwheel.10. Click Send.Note:If you have added contacts to the address book, you can select a contact from the list after you click Compose PIN.
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15SMS messages•About SMS messages•Find your SMS number•Type an SMS number•Open an SMS message•Send an SMS message•Save draft messages•Manage messages•Resend an SMS message•Enable cell broadcast messages•Manage cell broadcast channels•Delete multiple messages at one time•Mark a message as opened or unopened•Search the messages list•Search the handheld•Leave SMS messages on the SIM card•SMS messages — frequently asked questionsAbout SMS messagesWith an SMS-compatible phone number, you can send and receive short message service (SMS) messages. An SMS-compatible number is a phone number (work, home, mobile, or pager) that your service provider enables for SMS.You can send SMS messages to contacts who have SMS-compatible phone numbers.Find your SMS numberIn the phone, the My Number field displays your phone number. If your handheld is enabled for SMS, this number is also your SMS number.Type an SMS numberWhen you type an SMS-compatible number, include the country code and the area code.Note:In the phone, set your smart-dialing options to avoid typing the country code and area code.Related topic•About smart dialingOpen an SMS messageAn unopened SMS message appears in the messages list with a closed italic envelope icon. After you open the message, the closed italic envelope changes to an open italic envelope.Send an SMS message1. In the messages list, click the trackwheel.2. Click Compose SMS.3. Click [Use Once].4. Click SMS.5. Type the SMS-compatible phone number.6. Click the trackwheel.7. Clic k Continue.8. Type a message. 9. Click the trackwheel. 10. Click Send.Note:If you have added contacts to the address book, you can select a contact from the list after you click Compose SMS.
16Manage messagesOpen a message. Click the trackwheel. Perform one of the following actions:•Save•Reply•Forward•DeleteTo remove the history from an SMS message, when replying, click the trackwheel. Click Remove History.Resend an SMS messageTo resend your SMS message to the same contact, open the message. Click the trackwheel. Click Resend.About cell broadcast messagesIf your service provider supports cell broadcasting, and provides you with access to a cell broadcasting channel, you can receive information messages from the wireless network. These SMS messages can communicate information about weather, sports, traffic, or other news directly to your handheld. For more information on cell broadcasting, contact your service provider.Enable cell broadcast messagesTo enable cell broadcasting, in the handheld options, click SMS. Set the Cell Broadcasting Service field to On.Related topic•About cell broadcast messagesManage cell broadcast channelsThe cell broadcast channels that you subscribe to determine the kind of information messages that you receive. In the handheld options, click SMS. Select a channel from the list. Click the trackwheel. Perform one of the following actions:•To receive messages from a new channel, click Add Channel.•To specify a preferred name for the selected channel, click Set Nickname.•To stop receiving messages from the selected channel, click Disable.•To remove the selected channel, click Delete Channel.Note:To specify the languages in which you would like to receive cell broadcast messages, scroll down the list and select a cell broadcast language. Click the trackwheel. Click Enable or Disable.Related topic•About cell broadcast messages
17MMS messages•About MMS messages•Find your MMS number•Open an MMS message•Manage MMS messages•Delete multiple messages at one time•Mark a message as opened or unopened•Search the messages list•Search the handheld•MMS messages — frequently asked questionsAbout MMS messagesWith an MMS-compatible number, you can receive multi-media message service (MMS) messages. An MMS-compatible number is a phone number (work, home, mobile, or pager) that your service provider enables for MMS.If your service provider supports MMS, you can receive MMS messages that contain content in .jpg, .gif, .wbmp, .png, .txt, .midi, or .smil format.Find your MMS numberIn the phone, the My Number field displays your phone number. If your service provider supports MMS, this number is also the number at which you receive MMS messages.Open an MMS messageAn unopened MMS message appears in the messages list with a closed italic envelope icon. After you open the message, the closed italic envelope changes to an open italic envelope.Manage MMS messagesOpen an MMS message. Click the trackwheel. Perform one of the following actions:•Save•Forward•DeleteTo view the MMS content if it does not appear automatically, click Retrieve.Additional options might also be available if the message contains .smil content.
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19Search•About search•Search the messages list•Search the handheldAbout searchYou can search the messages list using criteria that you set and save those searches for future use. You can also search for contacts or search for all messages containing the same subject.You can also search the handheld to find content across all programs. With the global search, files which appear in the search results can be used just as they would in the original program. For example, you can manage email messages in your search results the same way that you would in the messages list.Search the messages list1. In the messages list, click the trackwheel.2. Click Search.3. Set the search criteria. 4. Click the trackwheel. 5. Click Save.6. Add a name and a shortcut key for your search.7. Click the trackwheel.8. Click Save.Note:You can search without saving the details for the search. After you set the criteria, click the trackwheel. Click Search.Related topics•Use saved searches•Search for a specific contact•Search for a subjectUse saved searchesTo view your saved searches, in the messages list, click the trackwheel. Click Search. Click the trackwheel. Click Recall.Click a search. Perform one of the following actions:•View•Edit•DeleteTo view the terms of your last search quickly, in the list of searches, click the trackwheel. Click Last.Search for a specific contactTo search for all messages from a specific sender, click the message. Click Search Sender.To search for all messages to a specific recipient, click the message. Click Search Recipient.Search for a subjectTo search for all messages with the same subject, click a message. Click Search Subject.Search the handheld1. In the search program, type text in the Text field to search the records on your handheld.2. In the Name field, type text to search using the names of contacts in your address book, calendar, or messages list.3. Select the check boxes for the programs to search.4. Click Search.
20Notes:If you type more than one word in the Text or Name field, all the words must appear in the same field for the search to be successful.File attachments are not searched when you search across the handheld programs.To expand a folder, click a folder with a plus sign (+) beside it. Click Expand.To collapse a folder, click a folder with a minus sign (-) beside it. Click Collapse.Related topic•How do I search for text within a file attachment?
21Attachments•About attachments•Use address book attachments•Open a file attachment•Open an image attachment•Navigate attachments•Attachments — frequently asked questionsAbout attachmentsAddress book attachments enable recipients of your messages to view and add contacts to their handheld address books. When you open a message that contains an address book attachment, a book icon appears at the bottom of the message with the name of the attached contact.You can view certain types of file attachments on your handheld, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif image attachments.A message with a file attachment appears in the messages list with a paperclip icon.Related topic•Can I view file attachments on my handheld?Use address book attachmentsTo view an address book attachment, in an open message, click the trackwheel. Click View Attachment.To add the contact information to your address book, when viewing an address book attachment, click the trackwheel. Click Add to Address Book.To update contact information, when viewing an address book attachment, click the trackwheel. Click Update Address.Open a file attachment1. Place your cursor in the name of the file attachment. 2. Click the trackwheel.3. Click Open Attachment.4. Select Table of Contents to open an automatically generated table of contents for the file attachment, or select Full Content to open the complete file attachment.5. Click the trackwheel. 6. Click Retrieve.Open an image attachment1. Place your cursor in the name of the image attachment.2. Click the trackwheel.3. Click View Attachment.Navigate attachmentsTo open content that is embedded within a document or spreadsheet, click a content link. Click Retrieve. Examples of embedded content include tables, images, footnotes, text boxes, or comments. Press the Escape button to return to the main attachment content.To scroll horizontally in a spreadsheet, hold the Alt key and roll the trackwheel.To move to a specific cell within a spreadsheet, click the trackwheel. Click Go to Cell. Type the cell co-ordinates and click the trackwheel.
22To display the contents of a specific cell in a spreadsheet, click the trackwheel. Click View Cell.To switch to a different worksheet in a spreadsheet, click the trackwheel. Click Select Worksheet. Click a worksheet.To view the previous worksheet in a spreadsheet, click the trackwheel. Click Prev Sheet.To view the next worksheet in a spreadsheet, click the trackwheel. Click Next Sheet.To pan horizontally across an image, hold the Alt key and roll the trackwheel.To zoom into or out of an image, click the trackwheel. Click Zoom In or Zoom Out.To zoom to the original image size, click the trackwheel. Click Zoom 1:1.To turn an image 90 degrees in a clockwise direction, click the trackwheel. Click Rotate.To view an image in more detail after zooming in, click the trackwheel. Click Enlarge Area.
23Synchronizing data•About email reconciliation•Set wireless email reconciliation•Reconcile deleted messages•About PIM synchronization•Set wireless PIM synchronization•Synchronization — frequently asked questionsAbout email reconciliationEmail reconciliation means that any message you file or delete on your handheld will also be filed or deleted in your mailbox. Likewise, any changes that you make to messages in your mailbox are reflected on your handheld.If your handheld integration option supports wireless email reconciliation, changes are automatically reconciled over the wireless network.You can also configure wireless email reconciliation options using the handheld.If your handheld integration option does not support wireless email reconciliation, changes are reconciled using the BlackBerry Desktop Software. For more information on manual email reconciliation, refer to the BlackBerry Desktop Software Online Help.Related topic•Can I reconcile email messages over the wireless network?Set wireless email reconciliationIn the messages options, click Email Reconciliation. Set the Wireless Reconcile field to On.Note:Set the Wireless Reconcile option for each message service on your handheld.Related topic•Can I reconcile email messages over the wireless network?Reconcile deleted messagesTo set how deleted messages are reconciled between your handheld and mailbox, in the messages options, click Email Reconciliation. Set the Delete On field.Note:Set the Email Reconciliation option for each message service on your handheld.Related topic•Delete multiple messages at one timeAbout PIM synchronizationYou can synchronize personal information management (PIM) items such as tasks, memos, contacts, and calendar entries so that the entries on your handheld and in your desktop email program are identical.If your handheld is integrated with an email account using the BlackBerry Enterprise Server™ version 4.0 and wireless PIM synchronization is enabled, PIM items are synchronized over the wireless network automatically. You can turn wireless PIM synchronization on and off using the handheld.
24If your handheld is integrated with an email account using a BlackBerry Enterprise Server™ version 2.1 or later and wireless calendar synchronization is enabled, you can synchronize your calendar entries over the wireless network. You can synchronize all other PIM items using the BlackBerry Desktop Software. For more information on synchronizing PIM items manually or configuring wireless calendar synchronization using the desktop software, refer to the BlackBerry Desktop Software Online Help.Related topic•Can I synchronize PIM items over the wireless network?Set wireless PIM synchronizationIf you have been using your handheld with wireless PIM synchronization disabled or are enabling wireless PIM synchronization for the first time, synchronize your handheld using the desktop software before you enable wireless PIM synchronization.In the tasks, memo, address book, or calendar options, set the Wireless Synchronization field to Yes.You can set wireless calendar synchronization using the BlackBerry Desktop Software. For more information, refer to the BlackBerry Desktop Software Online Help.Note:If you enable wireless PIM synchronization on the handheld, you cannot synchronize PIM items using the desktop software.Related topic•Can I synchronize PIM items over the wireless network?
25Backing up and restoring handheld data•About backing up handheld data•About restoring handheld dataAbout backing up handheld dataIf your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, settings on your handheld that would not be saved in your desktop email program are backed up over the wireless network automatically. These settings include fonts, bookmarks, and other handheld settings. Any information saved as part of personal information management synchronization or wireless email reconciliation is not backed up.If you are using the BlackBerry Desktop Software with your handheld, you can back up your handheld data using the Backup and Restore tool. For more information on manual handheld data backup, refer to the BlackBerry Desktop Software Online Help.About restoring handheld dataIf your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0 and your handheld data is lost or erased, it can be restored to your handheld using enterprise activation. In the handheld options, click Enterprise Activation. Type your corporate email address and the password supplied by your system administrator. Click the trackwheel. Click Activate.If you are using the BlackBerry Desktop Software with your handheld and you have a backup of your handheld data on your computer, you can restore the data using the Backup and Restore tool. For more information on restoring handheld data manually, refer to the BlackBerry Desktop Software Online Help.
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27Typing•Use AutoText•Create an AutoText entry•Change AutoText entries•Cut or copy text•Paste text•Typing tips•Enable tones when pressing keys•Set the cursor speed•Typing — frequently asked questionsUse AutoTextAutoText automatically replaces text that you type. Use AutoText to correct spelling and to replace abbreviations with complete words.Your handheld has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the.You create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.To use AutoText, type an AutoText entry. Press the Space key.Create an AutoText entry1. In the handheld options, click AutoText.2. Click the trackwheel.3. Click New.4. In the Replace field, type the text to replace.5. In the With field, type the text to appear.6. In the Using field, set whether the entry is capitalized exactly as typed (Specified Case) or whether the entry is capitalized according to its context (SmartCase).7. Set the language.8. Click the trackwheel.9. Click Save.Related topic•What is the Insert Macro menu item?Change AutoText entriesTo view your AutoText entries, in the handheld options, click AutoText.Click an AutoText entry. Perform one of the following actions:•Edit•DeleteCut or copy textClick the trackwheel. Click Select. Select content. Click the trackwheel. Click Cut or Copy.Paste textPlace the cursor where you want to insert the cut or copied text. Click the trackwheel. Click Paste.Typing tipsTo type the alternate character on a key, press the Alt key + the key.To insert a symbol, press the Symbol key.To insert an accent, hold a letter and roll the trackwheel.To turn on CAP lock, press the Alt key + the Right Shift key.
28To turn on NUM lock, hold the Right Shift key + press the Alt key.To turn off CAP lock or NUM lock, press the Right Shift key.Enable tones when pressing keysIn the handheld options, click Screen/Keyboard. Set the Key Tone field to On. Save your changes.Set the cursor speedIn the handheld options, click Screen/Keyboard. Set the Key Rate field to Slow or Fast. Save your changes.Typing — frequently asked questions•What is the Insert Macro menu item?•Why can’t I use shortcuts on the Home screen?What is the Insert Macro menu item?Use the Insert Macro menu item to insert common variables, such as the current date or current time, into your AutoText entries.Why can’t I use shortcuts on the Home screen?The Dial From Home Screen option overrides using shortcuts on the Home screen, in favor of making calls. In the general phone options, set the Dial From Home Screen field to No.
29Phone•Find your phone number•Make a call•Make an emergency call•Use speed dial•Check your voice mail•Answer a call•Mute a call or place a call on hold•Adjust the phone volume•Phone features•Dial using letters•Make a conference call•Assign a speed dial letter•Change speed dial assignments•Log calls•Use call logs•Block calls•Forward calls•Set call waiting•Set default country and area codes•Set corporate extension dialing•Set voice mail options•Set the TTY option•Set the default call volume•Use fixed dialing•Reset call timers•Phone — frequently asked questionsFind your phone numberIn the phone, the My Number field displays your phone number.Make a call1. In the phone, type a phone number or select a contact.2. Press the Enter key.3. To end the call, hold the Escape button.Notes:If the contact that you want to call is not listed, click the trackwheel. Click Call By Name to select a contact from your address book.You can also make a call on the Home screen. Type the number and press the Enter key.Related topics•Add a pause or wait•Can I use the phone when the handheld or keyboard is locked?Make an emergency callYou can make an emergency call even if the SIM card is not inserted or the radio is off.Perform one of the following actions:•Unlocked keyboard or handheld: In the phone, type the emergency number. Press the Enter key.•Locked keyboard or handheld: Click the trackwheel. Click Emergency Call. Click Yes.Use speed dialIn the phone, press and hold the key that is assigned to the contact or phone number.
30Note:You can also use speed dial to make a phone call on the Home screen or in the messages list.Check your voice mailIn the phone, click the trackwheel. Click Call Voicemail.Answer a callTo answer a call, click Answer. If you do not want to answer the call, click Ignore.If you are already connected to a call and receive another call, perform one of the following actions:•Click Answer - Drop Current to end your current call and answer the incoming call.•Click Answer - Hold Current to place the current call on hold and answer the incoming call.•Click Answer - Drop All to end all current calls and answer the incoming call during a conference call.To end the call, hold the Escape button.Related topic•Can I use the phone when the handheld or keyboard is locked? Mute a call or place a call on holdTo mute a call, press the Phone button. Press the Phone button again to turn mute off.To place a call on hold, click the trackwheel. Click Hold. To resume the call, click the trackwheel. Click Resume.Adjust the phone volumeDuring a call, roll the trackwheel up to increase the volume or roll the trackwheel down to decrease the volume.Phone featuresDuring a call, your handheld has all the functions that are available to a regular phone, such as hold and mute. To alternate between two connected calls, click the trackwheel. Click Swap.To use other applications during a call, click the trackwheel. Click Home Screen.Dial using lettersTo type a letter during a call, press the Alt key. Type the letter.To type multiple letters during a call, press the Right Shift key + the Alt key. Type letters. To type numbers again, press the Right Shift key.Note:When you type a letter in a phone number, your handheld dials the number that is associated with the letter on a conventional phone keypad.Make a conference call1. During a call, click the trackwheel. 2. Click New Call.3. Type a phone number or click a contact.4. Click the trackwheel.5. Click Call.6. During the second call, click the trackwheel.7. Clic k Join.
31Note:When adding more than two numbers to a conference call, place the conference call on hold before calling the next phone number or contact.Related topic•Manage contacts during a conference callManage contacts during a conference callTo speak privately with one contact, click the trackwheel. Click Split Call.To disconnect one contact from the conference call, click the trackwheel. Click Drop Call. Select a contact. Click the trackwheel.To disconnect from a conference call while leaving the other parties connected, click the trackwheel. Click Transfer.Assign a speed dial letterIn the phone, select a contact or phone number. Press and hold any unassigned letter key. Click OK.Related topic•Assign speed dial to a contact in your address bookAssign speed dial to a contact in your address book1. In the phone, click the trackwheel.2. Click View Speed Dial List.3. Select an unassigned letter.4. Click the trackwheel.5. Click New Speed Dial.6. Select a contact.7. Click the trackwheel.8. Click Add Speed Dial To <contact name>.Change speed dial assignmentsIn the phone, click the trackwheel. Click View Speed Dial List. Select a contact or phone number. Click the trackwheel. Perform one of the following actions:•Change the contact assigned to a speed dial letter: Click the contact. Click Edit. Click a new contact. Click Speed Dial <contact name>.•Assign the contact to a different speed dial letter: Click the contact. Click Move. Click a different speed dial letter.•Remove a contact from the speed dial list: Click the contact. Click Delete.Log callsCall logs appear when you open the phone. Missed call logs also appear in the messages list.To set whether call logs appear in the messages list, in the phone options, click Call Logging. Select the call log type that you want to appear in the messages list. Press the Space key.If you do not want any call logs to appear in the messages list, select None. Press the Space key.Related topic•Can I set the Phone to display frequently called numbers?Use call logsIn the phone, or in the messages list, open a call log. Click the trackwheel. Perform one of the following actions:•Add Notes•Edit Notes•Forward
32To delete notes, in the open phone call log, click the trackwheel. Click Edit Notes. Click the trackwheel. Click Clear Field.Block calls1. In the phone options, click Call Barring.2. Click the trackwheel.3. Click Enable.4. Click the trackwheel.5. Click Save.Related topics•Change the call block password•Can I block calls?Change the call block password1. In the phone options, click Call Barring.2. Click the trackwheel.3. Click Change Password.4. Type your current password.5. Click the trackwheel.6. Type your new password.7. Click the trackwheel.8. Type your new password again.9. Click the trackwheel.Related topic•Can I block calls?Forward calls1. In the phone options, click Call Forwarding.2. Select the type of calls that you want to forward.3. Press the Space key.4. Select Do Not Forward or the current forwarding phone number.5. Click the trackwheel.6. Click Change Number.7. Select a forwarding phone number from the list.8. Click the trackwheel.9. Click Save.Note:Before enabling call forwarding, verify that you have call forwarding phone numbers added. Depending on your SIM card, the phone numbers for the call forwarding profiles might already be specified. You might not be able to change them or add new ones. For more information, contact your service provider.Related topics•Can I use call forwarding?•Add a call forwarding phone number•Delete call forwarding phone numbers•How do I edit the phone number to which my calls are forwarded?Add a call forwarding phone number1. In a call forwarding profile, click Do Not Forward.2. Click Edit Numbers.3. Click the trackwheel.4. Click New Number.5. Type the phone number and click the trackwheel.6. Click the trackwheel.7. Clic k Close.
33Related topic•How do I edit the phone number to which my calls are forwarded?Delete call forwarding phone numbers1. In a call forwarding profile, click the phone number to which your calls are currently being forwarded. 2. Click Edit Numbers.3. Click the phone number that you want to delete from the list.4. Click Delete.Related topic•How do I edit the phone number to which my calls are forwarded?Set call waiting1. In the phone options, click Call Waiting.2. Set the Call Waiting Enabled field to Yes.3. Click the trackwheel. 4. Click Save.Related topic•Can I use call waiting?About smart dialingYou can specify default country and area codes so that any numbers specified as links, or any numbers in your address book that do not contain these codes, are dialed correctly. If you call a corporation frequently, you can also set your smart-dialing options so that you do not have to type the main number for the corporation. To call a contact in the corporation, you only need to press the Alt key + the 8 key and type the extension number.Set default country and area codes1. In the phone options, click Smart Dialing.2. Set the Country Code and Area Code fields. 3. In the National Number Length field, set the default length for phone numbers in your country.4. Click the trackwheel. 5. Click Save.Note:When calculating the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.Related topic•About smart dialingSet corporate extension dialing1. In the phone options, click Smart Dialing.2. In the Number field, type the main phone number for the corporation.3. Set how long the handheld waits before dialing extensions.4. Set the default length for extensions.5. Click the trackwheel. 6. Click Save.Related topic•About smart dialingSet voice mail options1. In the phone options, click Voicemail.2. Type a voice mail access number and any additional numbers, such as a password or extension.3. Click the trackwheel.
344. Click Save.Notes:If your SIM card is provisioned for voice mail, the voice mail access number might already be completed. For more information on voice mail for your SIM card, contact your service providerIf your SIM card is not provisioned for voice mail, you can type the access number for a different voice mail system.About TTYYou can use text telephone (TTY) to make calls to, and receive calls from, other TTY devices. If you connect your handheld to a TTY device, calls that you receive on your handheld are converted to text.Note:The TTY option is only available with certain BlackBerry Wireless Handhelds.Set the TTY option1. In the phone options, click TTY.2. Set the TTY Mode field.3. Click the trackwheel.4. Click Save.Related topics•About TTY•Can I use a TTY device with my handheld?About default call volumeYou can specify a default volume level for any call, regardless of whether you adjusted the volume during a previous call.Set the default call volume1. In the phone options, click General Options.2. Set the Default Call Volume field.3. Click the trackwheel.4. Click Save.Related topic•About default call volumeAbout fixed dialingIf you enable fixed dialing number (FDN) mode, your handheld only makes calls to contacts on your FDN list. Notes:Your handheld can dial emergency numbers in FDN mode, even if the numbers are not in the FDN list.If your service provider plan includes SMS, you can also send SMS messages to contacts on your FDN list.Use fixed dialing1. In the phone options, click FDN Phone List.2. Click the trackwheel.3. Click Enable FDN mode.4. Type the PIN2 code provided by your service provider.5. Click the trackwheel.Related topics•About fixed dialing•Add a contact to the FDN list•Change fixed dialing entries•Can I use FDN mode on my handheld?Add a contact to the FDN list1. In the phone options, click FDN Phone List.2. Click the trackwheel.
353. Click New.4. Type the PIN2 code provided by your service provider.5. Click the trackwheel.6. Type a name and a phone number.7. Click the trackwheel.8. Click Save.Related topic•Can I use FDN mode on my handheld?Change fixed dialing entriesOn the FDN list, click a contact. Perform one of the following actions:•Edit•DeleteReset call timers1. In the phone, click the trackwheel.2. Click Status.3. Click Last Call or Total Calls.4. Click Clear Timer.5. Click the trackwheel.6. Click Save.
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37Browser•About the browser•Go to a web page•Use the browser•View images•Copy a link, image, or web page address•Send a link or image in an email message•Save an image•Manage saved images•Save web page requests•Create a bookmark•Change bookmarks•Clear the browser caches•About TLS•About WTLS•Browser — frequently asked questionsAbout the browserYour handheld supports multiple browser types. Depending on your service provider and your integration option, more than one browser might appear. Your service provider might also change the browser name to reflect available services.The WAP Browser on your handheld is optimized for viewing WML web pages.The BlackBerry Browser is optimized for viewing HTML web pages. If your handheld is integrated with an email account using the BlackBerry Enterprise Server, the BlackBerry Browser also enables you to view your corporate intranet. For more information, contact your system administrator.The Internet Browser, available from some service providers, is also optimized for viewing HTML web pages. For more information on Internet Browser support, contact your service provider.Go to a web pageIn the browser, click the trackwheel. Click Go To. Type a web address. Click OK.Notes:To insert a period, press the Space key.To insert a slash mark (/), press the Shift key + the Space key.The Go To dialog box tracks the web addresses that you type. To go to a web page on the list, select the web address and click the trackwheel. Use the browserNavigate web pages using your handheld browser the same way that you navigate using a desktop browser. To follow a link, click the link. Click Get Link.To stop loading a web page, click the trackwheel. Click Stop.To view the previous web page in the history, click the trackwheel. Click Back.To view the next web page in the history, click the trackwheel. Click Forward.To go to your home page, click the trackwheel. Click Home.To view a list of the last 20 web pages, click the trackwheel. Click History.
38To refresh the current web page, click the trackwheel. Click Refresh.To view the address for the current web page, click the trackwheel. Click Page Address.To view the address for a link, click the link. Click Link Address.To view the address for an image, click the image. Click Image Address.To move the browser to the background to use another program, click the trackwheel. Click Hide.To close the browser, click the trackwheel. Click Close.View imagesTo set how images load in your browser, in the browser options, click Browser Configuration. To load images while the page is loading, set the Show Images field. To show image placeholders if images do not load, set the Show Image Placeholders field to Yes.To view an image on its own page, click the trackwheel. Click Full Image. To return to the web page, click the trackwheel. Click Back.If you set the Show Images field to No, images are not loaded when you load the web page. To load some of the images after the web page is loaded, click the trackwheel. Click More Images. To load all the images, click the trackwheel. Click All Images.Copy a link, image, or web page addressOn a web page, click a link or image. Click Link Address, Image Address, or Page Address. Click Copy Address.To paste the link address, image address, or page address, place the cursor where you want to insert the copied text. Click the trackwheel. Click Paste.Send a link or image in an email message1. On a web page, click a link or image.2. Click Link Address or Image Address.3. Click Send Address.4. Click a contact.5. Click Email <contact>.6. Send your message.Note:To send a web page address in an email message, on the web page, click the trackwheel. Click Send Address. Click a contact. Click Email <contact>. Send your message.Save an imageYou can save .jpeg, .png, .gif, and .bmp web page images in the pictures list. Saving an image in the pictures list enables you to set the image as a screen saver, or open the image at any time. On a web page, click an image. Click Save Image. Save your changes.Notes:The Save Image field is only available for BlackBerry Wireless Handhelds with color screens.Depending on your service provider, you might not be able to save images.Related topics•Set a screen saver•Set the Home screen background image
39Manage saved imagesIn the pictures list, click an image. Perform one of the following actions:•Open•DeleteSave web page requestsWhile a web page is loading, you can save the web page request in the messages list. Saving the request to the messages list enables you to use other programs while you are waiting for the web page to load. Click the trackwheel. Click Save Request.You can also save a web page that has finished loading in the messages list. Saving a fully loaded web page enables you to open the text on the web page at any time. On the web page, click the trackwheel. Click Save Page.Note:A saved web page displays content that was current at the time the web page was saved. To update the content on a saved page, click the trackwheel. Click Refresh.Create a bookmarkNavigate to the web page that you want to bookmark. Click the trackwheel. Click Add Bookmark.Change bookmarksIn the bookmarks list, click a bookmark. Perform one of the following actions:•Edit Bookmark•Delete BookmarkRelated topic•Organize bookmarks into foldersOrganize bookmarks into foldersIn the bookmarks list, click a folder. Perform one of the following actions:•Add a folder: Click Add Subfolder.•Open a bookmark folder with subfolders: Click Expand.•Close a bookmark folder with subfolders: Click Collapse.•Rename a folder: Click the trackwheel. Click Rename Folder.To move a bookmark into a folder, click a bookmark. Click Move Bookmark. Roll the trackwheel to the new location. Click the trackwheel.Clear the browser cachesIn the browser options, click Cache Operations. Click the trackwheel. Click the button for the type of cache that you want to clear.About TLSTransport Layer Security (TLS) provides additional authentication and security when you browse web pages using the BlackBerry Browser.If you are using the BlackBerry Desktop Software, you can load TLS using the Application Loader tool. For more information on TLS, or on loading optional programs, refer to the BlackBerry Desktop Software Online Help or contact your system administrator.Related topic•What options can I set for BlackBerry Browser security?About WTLSWireless Transport Layer Security (WTLS) is the WAP Browser security layer that provides security for WAP services.
40If you are using the BlackBerry Desktop Software, you can load WTLS using the Application Loader tool. For more information on loading optional programs, refer to the BlackBerry Desktop Software Online Help.If your handheld is integrated with an email account using a BlackBerry Enterprise Server and you are not using the BlackBerry Desktop Software, contact your system administrator for information on using WTLS on your handheld.Related topic•What options can I set for WAP Browser security?
41Downloading•Download an application•Manage applications•Prevent third-party applications from transmitting data•Download a ring tone•Manage downloaded ring tones•Enable browser push•Downloading — frequently asked questionsDownload an applicationOn a web page, click the link for the application. Click Get Link. Click Download. Click OK.Related topics•Why did a new program appear on my handheld?•Legal noticeManage applicationsTo view a list of applications, in the handheld options, click Applications.To view details for any third-party applications, click an application. Click Properties.To delete a third-party application, click an application. Click Delete.Related topic•Legal noticeDownload a ring tone1. On a web page, click the .mid file link.2. Click Get Link.3. Click Save.4. Type a name for the ring tone.5. Click Save.6. Click OK.Note:Depending on your service provider, you might not be able to save ring tones.Related topics•Can I listen to a ring tone before I download it?•Manage downloaded ring tones•Set profiles•Legal noticeAbout browser pushBrowser push enables you to receive content from web applications without requesting it. For example, you can receive updates or notifications for weather, stock quotes, or news.You can enable browser push for your WAP Browser, your BlackBerry Browser, or both browser types. You can also set which hosts provide this information to you.Set notification for different types of browser push information, including service load information (web pages or applications), service indication information (web page addresses or email messages), or other types of information. When you receive a notification, an icon appears in the messages list. Depending on how you configure browser push, other notifications might also appear.Notes:If you set the browser push notification to Auto, a dialog box might also appear, if specified by the sender.
42If you set the browser push notification to Prompt, a dialog box always appears.If you set the browser push notification to Reject, you receive no additional notification.Enable browser push1. In the handheld options, click Browser Push.2. Select one or more of the check boxes.3. Set the options for the types of browser push notification.4. Click the trackwheel.5. Click Save.Note:If you enable browser push notification for your WAP Browser, you can also select the Allow WAP Push Applications check box.Related topic•About browser pushDownloading — frequently asked questions•Why can’t I load a new program onto my handheld?•Why did a new program appear on my handheld?•What software version do I have on my handheld?•Can I listen to a ring tone before I download it?Why can’t I load a new program onto my handheld?Verify that your handheld radio is turned on and that you are within an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.Your handheld must also have sufficient available memory to load a program. If the program still does not load and your handheld is integrated with an email account using a BlackBerry Enterprise Server, certain programs might not be available to you. For more information, contact your system administrator.Why did a new program appear on my handheld?If your handheld is integrated with an email account using BlackBerry Enterprise Server version 4.0, your system administrator can provision selected programs over the wireless network. For more information, contact your system administrator.Can I listen to a ring tone before I download it?Yes. On a web page, click the .mid file link. Click Get Link. To preview the ring tone, click the Play button. To stop listening to the ring tone, click the Stop button.
43Contacts•Add a contact•Manage contacts•Create a mailing list•Manage mailing lists•Create a category•Apply categories to contacts•View contacts by category•Delete categories•Add a pause or wait•Add contacts from your company address book•Contacts — frequently asked questionsAdd a contactIn the address book, click the trackwheel. Click New Address. Type the contact information.Note:To add a contact from a message, memo, call log, or web page, click the contact information. Click Add to Address Book. Type any additional information. Click the trackwheel. Click Save.Manage contactsClick a contact. Perform one of the following actions:•View•Edit•DeleteCreate a mailing list1. In the address book, click the trackwheel.2. Click New Group.3. Type a name for the mailing list.4. Click the trackwheel.5. Click Add Member.6. Click a contact.7. Clic k Continue.8. Click the trackwheel.9. Click Save Group.Manage mailing listsTo manage mailing lists, click a mailing list. Perform one of the following actions:•View Group•Edit Group•Delete GroupTo manage contacts in a mailing list, click a contact. Perform one of the following actions:•View Member•Change Member•Delete Member•Add MemberNote:When you delete members from a group or delete a group, your contacts remain in the address book.About categoriesYou create categories in which to group your contacts. You can also narrow the contacts displayed in the address book based on categories.More than one category can apply to a contact. Category names are not case sensitive.
44Categories are shared between the address book, the task list, and the memos list. Therefore, category changes made in the address book are also made in the memos list and task list.Create a category1. In the address book, click the trackwheel.2. Click Filter.3. Click the trackwheel.4. Click New.5. Type a name for the category.6. Click the trackwheel.Related topic•About categoriesApply categories to contactsWhen creating or editing a contact, click the trackwheel. Click Categories. To select the categories that apply to the contact, press the Space key. Save your changes.View contacts by categoryTo view all contacts within a category, in the address book, click the trackwheel. Click Filter. Select a category. Press the Space key.To view all contacts again, click the trackwheel. Click Filter. To clear the check boxes beside any selected categories, press the Space key.Delete categoriesIn the address book, click the trackwheel. Click Filter. Click a category. Click Delete. The category is deleted, but any contacts that applied to the category remain in the address book.Add a pause or waitUse a wait or a pause to separate additional numbers, for example a password or extension, from the main phone number. When the main phone number is dialed, your handheld either pauses before dialing the additional numbers (pause) or prompts you to type them (wait).When creating or editing a contact, in a phone number field, click the trackwheel. Click Add Wait or Add Pause. Type the additional numbers.About remote address book searchTo find and add contacts from your company address book, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 3.5 or later for Microsoft® Exchange, or BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®. For more information, contact your system administrator.Add contacts from your company address book1. In the address book, click the trackwheel.2. Click Lookup.3. Type the name of the contact.4. Click the trackwheel.5. After the search is complete, click the trackwheel.6. Click View Lookup.7. Click a contact.8. Click Add.Notes:You can also type part of the contact name to widen the search results.To add all the contacts found during the search, click Add All.
45Related topics•About remote address book search•Manage remote address book search resultsManage remote address book search resultsTo view information for a contact, in the search results, click a contact. Click View.To delete a contact from the search results, click the trackwheel. Click Delete.To delete the search results, click the trackwheel. Click Delete Lookup.
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47Calendar•About the calendar•Change the calendar view•Use the calendar•Schedule an appointment•Schedule an appointment quickly•Schedule a meeting•Manage appointments and meetings•Respond to meeting invitations•Change meeting participants•Calendar — frequently asked questionsAbout the calendarWith the handheld calendar, you can view your appointments and meetings in one of four views. Day, Week, and Month views show all of your appointments for the selected time period, while Agenda view shows all of your scheduled appointments in a list.Change the calendar viewTo change to another calendar view (Day, Week, Month, or Agenda), click the trackwheel. Click a view.To change the default view when you open the calendar, click Options. Set the Initial View field.Use the calendarTo go to a specific date, click the trackwheel. Click Go to Date.To go to the current date, click the trackwheel. Click Today.To move forward or back by a time period, click the trackwheel. Click Prev or Next.Schedule an appointment1. In the calendar, click the trackwheel.2. Click New.3. Type the appointment details.4. Set whether the appointment should recur.5. Click the trackwheel.6. Click Save.Notes:If your appointment recurs:Set the Every field to change the frequency or the appointment. For example, to set an appointment to recur every three days, set the Every field to 3.Select the Relative Date check box for the appointment to recur on a relative date. For example, set an appointment to recur on the last Friday of each month, or on the 28th of each month.In the Days field, set the days on which the weekly appointment should recur. To select a day, press the Enter key.Related topics•Change the default reminder time•About power off and remindersSchedule an appointment quickly1. In the calendar options, verify that the Enable Quick Entry field is set to Yes.2. In Day view, beside the start time, type the subject of the appointment.
483. Type a location in parentheses.4. To change the start and end times, hold the Right Shift key and roll the trackwheel.5. Click the trackwheel.Related topics•Change the default reminder time•About power off and remindersChange the default reminder timeIn the calendar options, set the Default Reminder field to the amount of time before the appointment that the handheld reminds you. The default is 15 minutes.Related topic•About power off and remindersSchedule a meeting1. In the calendar, click the trackwheel. 2. Click New. 3. Type the meeting details.4. Set whether the meeting should recur.5. Click the trackwheel.6. Click Invite Attendee.7. Click a contact.8. Click Invite.9. Click the trackwheel. 10. Click Save.Notes:If your meeting recurs:Set the Every field to change the frequency of the appointment. For example, to set an appointment to recur every three days, set the Every field to 3.Select the Relative Date check box for the appointment to recur on a relative date. For example, set an appointment to recur on the last Friday of each month, or on the 28th of each month.In the Days field, set the days on which the weekly appointment should recur. To select a day, press the Enter key.Related topics•Change the default reminder time•About power off and remindersManage appointments and meetingsIn Month view, to view your list of appointments, click a day. Click View Appts.To view or change the appointment or meeting details, click the appointment or meeting. Click Open. If you change a meeting, you are prompted to notify the contacts invited to the meeting.To delete an appointment or meeting, click the appointment or meeting. Click Delete. If you delete a meeting, you are prompted to notify the contacts invited to the meeting.Respond to meeting invitationsIn an open meeting invitation, click the trackwheel. Perform one of the following actions:•Accept or Accept with comments•Tentative or Tentative with comments•Decline or Decline with commentsTo check your calendar when replying to a meeting invitation, click the trackwheel. Click View Calendar.
49Note:If you delete a meeting invitation from the messages list before you accept or decline it, the appointment is deleted from your desktop calendar.Change meeting participantsOpen the meeting. In an Accepted or Declined field, click a contact. Perform one of the following actions:•Invite Attendee•Change Attendee•Remove Attendee
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51Tasks•Create a task•Use tasks•Change task status•Create a category•Apply categories to tasks•View tasks by category•Delete categories•Tasks — frequently asked questionsCreate a task1. In the task list, click the trackwheel.2. Click New.3. Type the task details.4. Set a due date for the task.5. Set whether the task should recur.6. Click the trackwheel.7. Cli ck Save.Notes:If your task recurs:Set the Every field to change the frequency of the task. For example, to set a task to recur every three days, set the Every field to 3. Select the Relative Date check box for the task to recur on a relative date. For example, set a task to recur on the last Friday of each month, or on the 28th of each month.In the Days field, set the days on which the weekly task should recur. To select a day, press the Enter key.Use tasksClick a task. Perform one of the following actions:•Open•Mark Completed•Mark In Progress•Delete•Delete CompletedChange task statusTo change the status for a task to Waiting or Deferred, edit the Status field for the task.About categoriesYou create categories in which to group your tasks. You can also narrow the tasks displayed in the task list based on categories.Category names are not case sensitive. More than one category can apply to a task. If you use Lotus Notes® as your desktop email program, you can apply more than one category to a task on your handheld, but only one category will synchronize with the task in your desktop email program.Categories are shared between the address book, the task list, and the memos list. Therefore, category changes made in the task list are also made in the address book and the memos list.Create a category1. In the task list, click the trackwheel.2. Click Filter.3. Click the trackwheel.4. Click New.5. Type a name for the category.
526. Click the trackwheel.Related topic•About categoriesApply categories to tasksWhen creating or editing a task, click the trackwheel. Click Categories. To select the categories that apply to the task, press the Space key. Save your changes.View tasks by categoryTo view all tasks within a category, in the task list, click the trackwheel. Click Filter. Select a category. Press the Space key.To view all tasks again, click the trackwheel. Click Filter. To clear the check boxes beside any selected categories, press the Space key.Delete categoriesIn the task list, click the trackwheel. Click Filter. Click a category. Click Delete. The category is deleted, but any tasks applied to the category remain in the tasks list.Tasks — frequently asked questions•Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos?•Can I change how my contacts, tasks, or memos are displayed?•Can I clear all the categories that apply to a contact, task, or memo?•How do I know how many contacts, calendar entries, tasks, or memos I have saved?
53Memos•Write a memo•Use memos•Create a category•Apply categories to memos•View memos by category•Delete categories•Memos — frequently asked questionsWrite a memoIn the memos list, click the trackwheel. Click New. Type a title. Type the body of the memo.Use memosClick a memo. Perform one of the following actions:•View•Edit•DeleteAbout categoriesYou create categories in which to group your memos. You can also narrow the memos displayed in the memos list based on categories.Category names are not case sensitive. More than one category can apply to a memo.Categories are shared between the address book, the task list, and the memos list. Therefore, category changes made in the memos list are also made in the address book and the task list.Create a category1. In the memos list, click the trackwheel.2. Click Filter.3. Click the trackwheel.4. Click New.5. Type a name for the category.6. Click the trackwheel.Related topic•About categoriesApply categories to memosWhen creating or editing a memo, click the trackwheel. Click Categories. To select the categories that apply to the memo, press the Space key. Save your changes.View memos by categoryTo view all memos within a category, in the memos list, click the trackwheel. Click Filter. Select a category. Press the Space key.To view all memos again, click the trackwheel. Click Filter. To clear the check boxes beside any selected categories, press the Space key.Delete categoriesIn the memos list, click the trackwheel. Click Filter. Click a category. Click Delete. The category is deleted, but any memos applied to the category remain in the memos list.Memos — frequently asked questions•Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos?•Can I change how my contacts, tasks, or memos are displayed?•Can I clear all the categories that apply to a contact, task, or memo?
54•How do I know how many contacts, calendar entries, tasks, or memos I have saved?
55Alarm•Set the alarm•Set the alarm volume•Silence the alarm•Turn off the alarm•Alarm — frequently asked questionsSet the alarm1. In the alarm, set the Daily Alarm field to On.2. Set the time when the alarm should sound.3. Set whether to snooze the alarm and the length of the snooze.4. Set the type of notification for the alarm.5. Click the trackwheel.6. Click Save.When you set the alarm, a bell icon appears beside the date in the handheld status section of the screen.Related topic•About power off and remindersSet the alarm volumeWhen you set the alarm, you can specify the type of notification, including the tune, the volume level, and the number of times that the tune plays.Silence the alarmPress any key. If snooze is enabled, in the Daily Alarm dialog box, click Snooze.Turn off the alarmIn the alarm, set the Daily Alarm field to Off.Alarm — frequently asked questions•Why didn’t my alarm notify me on a Saturday or Sunday?•What is the escalating volume level?•Can I set a snooze feature for my alarm?Why didn’t my alarm notify me on a Saturday or Sunday?In the alarm, verify that the Active on Weekends field is set to Yes. If this field is set to No, your alarm does not sound on Saturdays or Sundays.Can I set a snooze feature for my alarm?Yes. In the alarm, change the Snooze field from Off to a number. When the alarm sounds, press any key to snooze it for the specified amount of time.
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57Calculator•Use the calculator memory•Convert measurementsUse the calculator memoryTo store a number in the memory, type a number. Click M+.To recall the memory, click MR.To delete the memory, click MC.To replace the memory, type a number. Click MS.Convert measurementsIn the calculator, type a number. Click Menu. To convert the number from imperial to metric, click To Metric. To convert the number from metric to imperial, click From Metric. Click a conversion type.
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61Date and time•Set the date and time•Can I set the time automatically on my handheld?Set the date and timeIn the handheld options, click Date/Time. Set the date and time. Save your changes.Note:To set the date and time in the alarm, click the trackwheel. Click Change Date/Time. Can I set the time automatically on my handheld?Yes, depending on your service provider, you might be able to request the date and time from the wireless network. In the handheld options, click Date/Time. Click the trackwheel. Click Copy Network Time.
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63Profiles•Set profiles•Create a notification profile•Use notification profiles•Manage downloaded ring tones•Silence your handheld•Set the alarm•Set the alarm volume•What is the escalating volume level?Set profilesNotification profiles alert you of appointment and task reminders, incoming messages, calls, and browser content. You can create a profile that specifies which sounds to use, whether to notify you when the handheld is in or out of the holster, and what volume level to use. You can use different sounds for each type of item.The handheld has five preset notification profiles: Quiet, Loud, Vibrate, Default, and Phone Only. You can edit these default profiles, but you cannot delete them.In the profiles list, click a notification profile. Click Enable.Note:To change the current notification profile quickly, select a profile. Press the Space key.Create a notification profile1. In the profiles list, click the trackwheel.2. Click New.3. Type a name for the profile.4. Click an item.5. Click Edit.6. Set how you want to be notified for that item.7. Click the trackwheel.8. Click Save.9. Click the trackwheel.10. Click Save.Use notification profilesClick a profile. Perform one of the following actions:•Edit•DeleteManage downloaded ring tonesIn the profiles list, click a profile. Click Show Tunes. Click a ring tone.Perform one of the following actions:•Listen to the ring tone•Delete the ring toneSilence your handheldTo silence your handheld, in the profiles list, enable the Quiet profile.To receive only vibrate notification, in the profiles list, enable the Vibrate profile.To turn notification back on, in the profiles list, select a different profile. Press the Space key.Related topic•Silence the alarm
64What is the escalating volume level?If you use the escalating volume level, the notification volume level consistently increases until the handheld reaches the loudest volume level.
65Screen display•Use the handheld in the dark•Set the display language•Set a screen saver•Set the Home screen background image•Set the font•Set a theme for your handheld•Delete themesUse the handheld in the darkTo turn on the backlighting, press the Power button. If you do not use your handheld for a period of time, the backlighting turns off automatically. To turn off backlighting manually, press the Power button.To set how long the backlighting stays on if you do not use your handheld, in the handheld options, click Screen/Keyboard. Set the Backlight Timeout field.Adjust the brightness for the backlighting. In the handheld options, click Screen/Keyboard. Change the Backlight Brightness field.If your handheld is always difficult to read, adjust the contrast for the screen. In the handheld options, click Screen/Keyboard. Change the Screen Contrast field.Note:The Backlight Brightness field is only available on some BlackBerry Wireless Handhelds with color screens.The Screen Contrast field is only available on BlackBerry Wireless Handhelds with monochrome screens.Set a screen saver1. In the handheld options, click Screen/Keyboard.2. Set the Standby Screen field to Enabled.3. In the Standby Timeout field, set the amount of time before the screen saver appears.4. Click the trackwheel.5. Click Save.You can set an image that you saved from a web page as your screen saver. In the pictures list, click an image. Click Set As Standby Screen. Save your changes.Note:The screen saver is only available for BlackBerry Wireless Handhelds with color screens.Related topic•Save an imageSet the Home screen background imageYou can set an image that you saved from a web page as your Home screen background. In the pictures list, click an image. Click Set As Home Screen Image. To clear the Home screen background, in the pictures list, click the trackwheel. Click Reset Home Screen Image.Note:The Home screen background setting is only available for BlackBerry Wireless Handhelds with color screens.Related topic•Save an image
66Set the font1. In the handheld options, click Screen/Keyboard.2. Set the Font Family, Font Size, and Font Style fields.3. For large fonts, set the Antialias mode field.4. Click the trackwheel.5. Click Save.Note:Setting a specific font family is only available for BlackBerry Wireless Handhelds with color screens.Set a theme for your handheldOn some BlackBerry Wireless Handhelds with color screens, you set themes to control the appearance of items such as applications, indicators, words, and icons. Themes might be pre-loaded on your handheld, or you can download themes in .cod format.In the handheld options click Theme. Click a theme name. Click Activate.Note:To activate a theme quickly, select a theme name. Press the Space key.Delete themesIn the handheld options, click Theme. Click a theme name. Click Delete.Note:You might not be able to delete themes that are pre-loaded on your handheld.
67Language•Set the display language•Set the input language•Add or remove a display languageSet the display language1. In the handheld options, click Language.2. In the Language field, select a preferred language.3. Click the trackwheel.4. Click Save.Set the input languageYou can set your handheld input method to the language in which you prefer to type without changing the display language. This will change Auto-text and other typing settings to the selected language.1. In the handheld options, click Language.2. In the Input method field, select a preferred language.3. Click the trackwheel.4. Click Save.Add or remove a display languageIf your handheld software supports multiple languages, you can add and remove languages using the Application Loader tool in the BlackBerry Desktop Software. For more information on adding and removing handheld software components, refer to the BlackBerry Desktop Software Online Help.
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69Power and battery•Turn the handheld on and off automatically•Keep the battery at a full charge•Check the battery level•Extend battery life•Reset the handheldAbout power off and remindersIf you turn off your handheld using the Power button, or by clicking Turn Power Off on the Home screen and selecting Turn Off, your handheld turns itself on at the following times:•when the alarm turns on•when the handheld is set to turn on automatically.To turn on your handheld when calendar reminders occur, set the handheld to turn on and off automatically.If you turn off your handheld by clicking Turn Power Off on the Home screen and selecting Full Power Off, your handheld does not turn on until you press the Power button.Note:Depending on your theme, the location and name for the Turn Power Off icon might change. For more information on the differences for your theme, refer to the printed documentation that accompanied your handheld.Turn the handheld on and off automatically1. In the handheld options, click Auto On/Off.2. Set the Weekday field to Enabled.3. Specify the times that the handheld should turn on and off on weekdays.4. Set the Weekend field to Enabled.5. Specify the times that the handheld should turn on and off on weekends.6. Click the trackwheel.7. Clic k Save.Related topic•About power off and remindersKeep the battery at a full chargeCharge your handheld for 10 to 15 minutes each day.Check the battery levelIn the handheld options, click Status.Extend battery lifeUse the Auto On/Off feature.Turn off the radio when you are not in an area of wireless coverage.Delete the original message when you send a reply.Send a message to multiple contacts using Add To, Add Cc, or Add Bcc.Charge your handheld regularly.Reset the handheldRemove and reinsert the battery.
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71Network coverage•Turn the wireless radio on and off•Add a network to the preferred network list•Scan for a network to add to the preferred network list•Manage the preferred network list•Network coverage — frequently asked questionsTurn the wireless radio on and offTo turn on the wireless radio, on the Home screen, click Turn Wireless On.To turn off the wireless radio, on the Home screen, click Turn Wireless Off.Note:Depending on your theme, the location and name for the Turn Wireless On and Turn Wireless Off icons might change. For more information on the differences for your theme, refer to the printed documentation that accompanied your handheld.About the preferred network listCreate a list of preferred networks to specify which networks are scanned first when you are traveling.Your handheld attempts to connect to the preferred networks based on the order in which they appear in your preferred network list. If no network in the list is available, your handheld automatically roams to an appropriate network.When adding networks to your preferred network list, you can scan for, and add, a network that is available in your current area, or you can add a network that is already known to the handheld.Note:You might not be able to create a list of preferred networks. For more information, contact your service provider.Add a network to the preferred network listIf you add a network manually, you must know the network mobile country code (MCC) and mobile network code (MNC).1. In the handheld options, click Network.2. Click the trackwheel.3. Click My Preferred Network List.4. Click the trackwheel.5. Click Add Network.6. Set the priority for this network in your list of preferred networks.7. Type the network MCC and MNC.8. Click the trackwheel.9. Click Save.Notes:The handheld completes the Name field if the MCC and MNC are recognized.If you do not know the MCC and MNC for the network, you can add the network from the list of networks already known to the handheld. When adding a network, click the trackwheel. Click Select From Known Networks. Click a network. Click Select.Related topic•About the preferred network list
72Scan for a network to add to the preferred network list1. In the handheld options, click Network.2. Click the trackwheel.3. Click My Preferred Network List.4. Click the trackwheel.5. Click Add Network.6. Click the trackwheel.7. Cli ck Select From Available Networks.8. Select the network that you want to add.9. Click the trackwheel.10. Click Select.Related topic•About the preferred network listManage the preferred network listIn the preferred network list, click a network. Perform one of the following actions:•Edit•DeleteNote:You cannot edit the name for a network in the preferred network list.Network coverage — frequently asked questions•How do I select a network when traveling?•How do I register my handheld with the network?•How do I change the order of the networks in the preferred network list?How do I select a network when traveling?In most cases when you are traveling, your handheld automatically roams to an appropriate network. If you have a preferred network list, your handheld will scan first for networks that are available in the list.If your handheld continues to display limited level of wireless coverage, you can attempt to improve the level of wireless coverage by selecting a different network. In the handheld options, click Network. Set the Selection Mode field to Manual. Click the Scan for Available Networks button. In the networks list, click a network. Click Select Network.Your SIM card must be provisioned for roaming services before you can select a different network. For more information on roaming and the preferred networks on which your handheld can roam, contact your service provider.Note:Your handheld connects to the selected network and remains connected until you select your home network again, or until you select another network. To reconnect to your home network, in the handheld options, click Network. Set the Selection Mode field to Automatic.How do I register my handheld with the network?When you select a different network or load new programs, your handheld automatically registers with the network. To register your handheld manually, in the handheld options, click Host Routing Table. Click the trackwheel. Click Register Now.
73How do I change the order of the networks in the preferred network list?To change the order of the networks listed in your preferred network list, select the network that you want to move higher in the list. Click the trackwheel. Click Edit. Change the priority for the network and save your changes. Edit the priority for the other networks until the preferred network list is in the desired order.
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75SIM card•About the SIM card phone book•Add a SIM card contact•Add SIM card contacts to your address book•Manage SIM card contacts•Leave SMS messages on the SIM card•Set SIM card security•Change the SIM card PIN codeAbout the SIM card phone bookYour SIM card phone book gives you access to the contacts that are saved on your SIM card. The SIM card phone book is different from the contacts stored in your address book. If you use a different SIM card in your handheld, the contacts in your SIM card phone book change. However, the contacts in your address book are always available. You can add contacts from your SIM card phone book to your address book.You can add abbreviated dialing number (ADN) entries to your SIM card phone book, and view ADN entries and service dialing number (SDN) entries. ADN entries appear in plain text and SDN entries appear in bold.You can create or edit SIM card contacts if your SIM card is provisioned for a SIM card phone book. For more information, contact your service provider.Add a SIM card contact1. In the address book, click the trackwheel.2. Click SIM Phone Book.3. Click the trackwheel.4. Click New.5. Type the contact information.6. Click the trackwheel.7. Clic k Save.Add SIM card contacts to your address book1. In the address book, click the trackwheel.2. Click SIM Phone Book.3. Click the trackwheel.4. Click Copy All To Address Book.Notes:If you attempt to copy a SIM card contact with a phone number matching that of a contact already listed in the address book, the SIM card contact will not be copied.If you attempt to copy a SIM card contact with a name matching that of a contact already listed in the address book, the SIM card contact will be copied regardless of whether your address book is configured to allow duplicate names.Manage SIM card contactsClick a SIM card phone book contact. Perform one of the following actions:•Edit•DeleteLeave SMS messages on the SIM cardWhen you change SIM cards, any SMS messages saved on the SIM card are imported onto your handheld. You can set the handheld SMS options to keep those messages on the SIM card after they appear on the handheld.
76In the handheld options, click SMS. Set the Leave messages on SIM card field to Yes. Click the trackwheel. Click Save.Set SIM card security1. In the handheld options, click SIM Card.2. Click the trackwheel.3. Click Enable Security.4. Type your SIM card PIN code.5. Click the trackwheel.Notes:Your service provider must provide you with a SIM card PIN code to set SIM card security.If you type the SIM card PIN code incorrectly three times, your SIM card does not function. For more information, contact your service provider.Change the SIM card PIN codeTo change the SIM card PIN code, SIM card security must be enabled.1. In the handheld options, click SIM Card.2. Click the trackwheel.3. Click Change PIN Code.4. Type the current SIM card PIN code.5. Click the trackwheel.6. Type a new SIM card PIN code.7. Click the trackwheel.8. Type the new SIM card PIN code again.
77Security•Set a handheld password•Lock the handheld•Lock the keyboard•Protect your handheld content•Reduce handheld content size•Regenerate encryption keys•Store a password•Create a random password•Use the password keeper•Copy a password•Verify security software•Prevent third-party applications from transmitting data•Clear the handheld•Set owner information•Security — frequently asked questionsAbout the handheld passwordIf you type your handheld password incorrectly five times, you must type blackberry before you can continue. On subsequent password attempts, the characters that you type are displayed.If you type your handheld password ten times incorrectly, all information is erased from your handheld for security reasons.If your handheld is integrated with an email account using a BlackBerry Enterprise Server, some security settings might differ. For more information, contact your system administrator.Set a handheld password1. In the handheld options, click Security.2. Set the Password field to Enabled.3. Set the security options.4. Click the trackwheel. 5. Click Save. 6. Type a handheld password.7. Click the trackwheel.8. Retype the handheld password.9. Click the trackwheel.Related topics•About the handheld password•Change the handheld password•Disable the handheld passwordChange the handheld password1. In the handheld options, click Security. 2. Click the trackwheel.3. Click Change Password.4. Type your current handheld password.5. Click the trackwheel.6. Type a new handheld password.7. Click the trackwheel.8. Retype the new handheld password.9. Click the trackwheel.Related topics•About the handheld password•Disable the handheld passwordDisable the handheld password1. In the handheld options, click Security.
782. Set the Password field to Disabled.3. Click the trackwheel.4. Click Save.5. Type the handheld password.6. Click the trackwheel.Related topic•About the handheld passwordLock the handheldWith a handheld password set, on the Home screen, click Lock. To unlock your handheld, on the Lock screen, roll the trackwheel. In the Enter password dialog box, type your password.Related topic•About the handheld passwordAbout keyboard lockIf you do not set a handheld password, you can lock your keyboard to prevent accidentally placing calls or typing characters.Lock the keyboardOn the Home screen, click Keyboard Lock.To unlock the keyboard, double-click the trackwheel.Related topic•About keyboard lockAbout content protection and compressionContent protection encrypts your handheld data. When your handheld is password locked, an open lock in the handheld status section of the screen indicates that encryption is in progress. A closed lock indicates that encryption is complete. After you type your handheld password, data on your handheld is decrypted as you access it.To use content protection, you must have a handheld password enabled.Content compression reduces the size of the data stored on your handheld while maintaining the integrity of that data.Protect your handheld content1. In the handheld options, click Security.2. Set the Content Protection field to Enabled. 3. Click the trackwheel.4. Click Save.5. Type your handheld password.6. Click the trackwheel.Note:If you have not enabled your handheld password before you enable content protection, you are prompted to set a handheld password when you save the security settings.Related topic•About content protection and compressionReduce handheld content size1. In the handheld options, click Security.2. Set the Content Compression field to Enabled.3. Click the trackwheel.4. Click Save.
795. If you have enabled a handheld password, type your password.6. Click the trackwheel.Related topic•About content protection and compressionAbout encryption keysIf your handheld is integrated with an email account using the BlackBerry Enterprise Server or BlackBerry Desktop Redirector, encryption keys protect data as it travels between your BlackBerry Enterprise Server or BlackBerry Desktop Redirector and the handheld. Encryption keys are generated automatically, but you can manually regenerate keys at any time.Regenerate encryption keysIf your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, you can regenerate encryption keys from the handheld. In the security options, select a current service. Click the trackwheel. Click Regenerate Encryption Key.If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 3.6 or earlier for Microsoft® Exchange, the BlackBerry Enterprise Server version 2.2 or earlier for IBM® Lotus® Domino®, or if you use the BlackBerry Desktop Redirector to forward email to your handheld, update the encryption keys using the BlackBerry Desktop Software. For more information, refer to the BlackBerry Desktop Software Online Help.Related topic•About encryption keysAbout the password keeperUse the password keeper to create and store all of your passwords. The password keeper is locked with a single password, so you can maintain all your passwords in one place.You can use the password keeper to generate random passwords containing letters, numbers, and symbols.The first time that you open the password keeper, you must create a password keeper password. Information in the password keeper is encrypted and is only decrypted when you type this password.Note:Passwords stored in the password keeper are encrypted; however, if you copy a password, you can paste it into other applications on the handheld. While the password is copied on the clipboard, it is not encrypted.Store a password1. In the password keeper, click the trackwheel.2. Click New.3. Type the information for the password.4. Click the trackwheel.5. Click Save.Related topic•About the password keeperCreate a random password1. In the password keeper, click the trackwheel.2. Click New.3. Type a title for the password.4. Click the trackwheel.5. Click Random Password.
806. Type any additional password information.7. Click the trackwheel.8. Click Save.Use the password keeperClick a password entry. Perform one of the following actions:•View•Edit•DeleteTo change your password keeper password, click the trackwheel. Click Change password. Click Yes. Type your new password. Confirm your new password. Click Ok.Copy a passwordIn the password keeper, select a password entry. Click the trackwheel. Click Copy to Clipboard.To clear the password from the clipboard, in the password keeper, click the trackwheel. Click Clear Clipboard.To paste the password, place the cursor where you want to insert it. Click the trackwheel. Click Paste.Warning:Passwords copied to the clipboard are not encrypted.About security self testsThe security self tests program verifies that security software is implemented properly on your handheld. The tests run automatically when your handheld restarts.Verify security softwareIn the handheld options, click Security. Click the trackwheel. Click Verify Security Software.Related topic•About security self testsAbout firewall settingsIf you have third-party applications on your handheld, the firewall option prevents these applications from transmitting data without your knowledge.Related topic•Legal noticePrevent third-party applications from transmitting dataWhen a third-party application on your handheld attempts to transmit data, a dialog box appears on your screen. Accept or deny the connection request.To reset the firewall settings at any time, in the handheld options, click Firewall. Click the trackwheel. Click Reset Settings.Related topics•About firewall settings•Legal noticeClear the handheldWarning:Performing this procedure disables all services and removes all data, including passwords and encryption keys, from the handheld. Before clearing your handheld, verify that a backup copy of your data is available.1. In the handheld options, click Security.2. Click the trackwheel.3. Click Wipe Handheld.4. Click Continue.5. Type blackberry.
81Related topic•How do I restore my handheld after clearing it?Set owner informationIn the handheld options, click Owner. Type your contact information. Click the trackwheel. Click Save.Note:Owner information appears on the screen when you lock your handheld.
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83BrickBreaker•Play BrickBreaker•How do I set the speed of the paddle?•How do I set the paddle to accelerate as I roll the trackwheel?Play BrickBreakerThe object of this game is to destroy bricks using a paddle and a ball. To move the paddle, roll the trackwheel. To release the ball when in catch mode, or to shoot the laser or gun, press the Space key.During the game, the following capsules fall from the bricks that you destroy:•Long makes the paddle longer.•Slow slows down the speed of the ball.•Gun enables you to shoot three bullets at the bricks.•Laser enables you to shoot unlimited laser beams at the bricks.•Multi multiplies the number of balls.•Catch enables you to catch and hold the ball.•Skip advances you to the next level.•Flip changes the direction of the paddle.•1-up gives you an additional life.How do I set the speed of the paddle?In the BrickBreaker options, set the Paddle Movement Speed field.How do I set the paddle to accelerate as I roll the trackwheel?In the BrickBreaker options, set the Paddle Acceleration field.
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85Service books•About service books•Receive new service books•Accept a new service book•Manage service books•Restore a deleted service bookAbout service booksService books determine which services are available on your handheld. If your handheld is integrated with an email account using a BlackBerry Enterprise Server, your system administrator can send service books that determine whether features such as remote address lookup and wireless calendar synchronization are available.Receive new service booksService books arrive on your handheld in one of the following ways:•over the wireless network from your service provider•over the wireless network when your system administrator makes a change on the BlackBerry Enterprise Server•through the BlackBerry Desktop Software when you connect your handheld to your computerAccept a new service bookService books should be automatically accepted by your handheld. If a new service book is available and it is not automatically accepted, a book icon appears in the handheld status section of the screen.To accept the service book manually, in the handheld options, click Service Book. Click the new service book. Click Accept.Manage service booksIn the handheld options, click Service Book. Click a service book. Perform one of the following actions:•View•DeleteRestore a deleted service bookIn the handheld options, click Service Book. Click the trackwheel. Click Undelete.
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87Frequently asked questions•Why are some of the features described not available on my handheld?•What software version do I have on my handheld?•Email and PIN messages — frequently asked questions•SMS messages — frequently asked questions•MMS messages — frequently asked questions•Attachments — frequently asked questions•Phone — frequently asked questions•Browser — frequently asked questions•Downloading — frequently asked questions•Contacts — frequently asked questions•Calendar — frequently asked questions•Tasks — frequently asked questions•Memos — frequently asked questions•Synchronization — frequently asked questions•Typing — frequently asked questions•Alarm — frequently asked questions•Network coverage — frequently asked questions•Security — frequently asked questionsWhy are some of the features described not available on my handheld?Depending on your service provider plan or the type of email account that you are using, some features might not be available on your handheld. In addition, your handheld might not have been provisioned for certain features by your system administrator. For more information, contact your service provider or system administrator.What software version do I have on my handheld?To view handheld information such as your handheld type, software version, and copyright information, in the handheld options, click About. To return to the handheld options, press the Escape button twice.
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89Email and PIN messages — frequently asked questions•Why can’t I send email or PIN messages?•Why can’t I receive email or PIN messages?•Why is the menu option to send an email or PIN message not available?•Can I verify that an email or PIN message has reached its recipient?•Can I stop an email message from being sent?•Why are some messages already on my handheld?•How do I create and use links in messages?•Why is “More available” appearing at the end of my message?•Can I file messages?•Why can’t I see a new message in the messages list even though I received notification?•Why is there a different icon beside some items in the messages list?•How do I show more of a subject line for my email and PIN messages?•How do I identify received PIN messages as high priority?•Can I remove the prompt that appears before I delete messages?•Why were some of my messages deleted from the handheld?•How do I change how long messages remain in the messages list?•How do I restrict the types of email messages that are sent to my handheld?•How do I create a generic filter?•Why are some messages sent to my handheld even though I have created a filter?•Why can’t I specify some folders from which email messages are redirected?•How do I make changes to the folders on my handheld?•How do I stop email messages from being sent to my handheld?Why can’t I send email or PIN messages?Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.If you send a message and you are not in an area of sufficient wireless coverage, the handheld sends the message when you return to an area of sufficient wireless coverage.Why can’t I receive email or PIN messages?Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.If you are not receiving email messages, verify that filters, which restrict the messages that are sent to your handheld, are not enabled. For more information, see:“Use email filters”
90Verify that email redirection to your handheld is enabled. If you are using the BlackBerry Desktop Software, in the Redirector Settings tool, verify that the Redirect incoming messages to your handheld check box is selected. If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, in the messages options, click Email Settings. Verify that the Redirect to handheld field is set to Yes. If you have configured specific folders to redirect email messages to your handheld, on the Folder Redirection screen, verify that the correct folders from which email is redirected are selected.Why is the menu option to send an email or PIN message not available?If you do not have an email address or PIN saved for your contact, the option to send an email or PIN message to that contact does not appear. In the address book, add an email address or a PIN number for your contact.Can I verify that an email or PIN message has reached its recipient?Yes. To receive email message confirmation, if your handheld is integrated with an email account using a BlackBerry Enterprise Server, type <confirm> before the subject of your message.For PIN messages, when the message has been delivered to a handheld, a D appears beside the check mark in the messages list.Can I stop an email message from being sent?Yes, if the handheld radio is turned off or you are in an area of insufficient wireless coverage. If a clock icon appears beside the message, delete the message to stop it from being sent.If the radio is turned on and you are in an area of sufficient wireless coverage, any pending messages are sent immediately, so you cannot stop the message from being sent.Why are some messages already on my handheld?When you first receive your handheld and every time that you update the software, several welcome messages appear. These messages provide information and tips for using the handheld.If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, a number of your recent email messages might also appear on your handheld when you turn on your handheld radio for the first time. For more information, contact your system administrator.How do I create and use links in messages?Links appear in your messages as underlined text. Messages can contain links to various items such as phone numbers, web sites, and email addresses. When you receive a message containing a link, click the link. In the menu, click the actions that apply to the type of link selected.The handheld automatically recognizes most items as links. To create a link for a PIN, type pin: before typing the PIN number.Why is “More available” appearing at the end of my message?Long messages are sent to your handheld in sections. As you read the first section, the next section is sent to your handheld automatically, if you are in an area of sufficient wireless coverage. However, it might take several seconds before your handheld receives the next section.
91To send only the first section of long messages to your handheld, in the messages options, click General Options. Set the Auto More field to No. The next time that you receive a long message, More available appears at the bottom. To request more of the message, click the trackwheel. Click More. To view the rest of the message, click More All.Can I file messages?Yes. If you have enabled wireless email reconciliation for your handheld, any messages that you file on your handheld are also filed in your mailbox.If your handheld is not enabled for wireless email reconciliation, your handheld must be integrated with an email account using the BlackBerry Desktop Redirector or BlackBerry Enterprise Server to file messages. You must perform an initial email reconciliation with the BlackBerry Desktop Software so that the folders in your mailbox appear on your handheld. For more information on configuring manual email reconciliation, refer to the BlackBerry Desktop Software Online Help.Why can’t I see a new message in the messages list even though I received notification?If email messages are sent to your handheld from specific mailbox folders and, in the general messages options, you set the Hide Filed Messages option to Yes, a new message sent to your handheld is filed automatically, and it might not appear in the messages list. To view all of your messages, set the Hide Filed Messages field to No.Why is there a different icon beside some items in the messages list?Different icons are used in the messages list to indicate various items, such as message status, saved web pages, call logs, and email messages with attachments.When you make or receive a call, the handheld creates a call log containing information about the call. To disable call logs, in the phone options, click Call Logging. Set the Show Logs in Message List field to No.How do I show more of a subject line for my email and PIN messages?If you want to show more of the subject line for your messages, you can hide the time that the message was received and the name of the sender or recipient of the message. In the messages options, click General Options. Set the Display Time and Display Name fields to No.How do I identify received PIN messages as high priority?In the messages options, click General Options. Set the Make PIN Messages Level 1 field to Yes.Can I remove the prompt that appears before I delete messages?Yes. In the messages options, click General Options. Set the Confirm Delete option to No.Why were some of my messages deleted from the handheld?If your handheld memory is full, your handheld deletes the oldest messages from the messages list to accommodate new ones. It will not delete saved messages.
92If you have enabled wireless email reconciliation, messages that you delete in your mailbox are also deleted on your handheld. Messages that you delete on your handheld are also deleted in your mailbox. If you deleted multiple messages using Delete Prior, the messages are only deleted from your handheld.How do I change how long messages remain in the messages list?To change the number of days your handheld will keep messages on the messages list, in the message options, click General Options. Set the Keep Messages field.Messages sent to your handheld that are older than the number of days that you specify in the Keep Messages field are removed from your handheld. The messages can be restored, however, if you set the Keep Messages field to a longer period of time. When you increase the amount of time in this field, any messages sent to your handheld during that period of time appear in the messages list.How do I restrict the types of email messages that are sent to my handheld?You can create email filters to send only specific email messages to your handheld. For more information, see:“Create an email filter”.To stop messages that do not meet any filter criteria from being sent to your handheld, in the message options, click Email Filters. Set the If no filters apply, send email to handheld field to No.How do I create a generic filter?To create a generic filter, use wildcards when specifying the contacts to which the filter applies. In the From field, specify part of the sender's address and use an asterisk (*) in place of the remaining part.Why are some messages sent to my handheld even though I have created a filter?A filter must be enabled before it applies to your messages. In the email filters messages options, verify that the check boxes beside all of the filters that you want to apply to your messages are enabled. Verify that the filters are in the correct order so they can be applied to your messages properly.Why can’t I specify some folders from which email messages are redirected?On the Folder Redirection screen, if the check boxes beside the folder names appear with broken borders, those folders are not enabled for redirection. If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, the folders are enabled automatically after a short period of time. To manually enable all folders for redirection, on the Email Reconciliation screen, set the Wireless Reconcile field to Off. Save your changes. Open the Email Reconciliation screen again and set the Wireless Reconcile field to On. Save your changes.How do I make changes to the folders on my handheld?You cannot add, edit, or delete folders from your handheld. To add, edit, or delete the folder, change it in your mailbox and reconcile your email with your handheld.
93If your handheld is enabled for wireless email reconciliation, changes that you make to the folders in your mailbox are synchronized with your handheld over the wireless network.If your handheld is not enabled for wireless email reconciliation, reconcile your email manually using the BlackBerry Desktop Software. For more information, refer to the BlackBerry Desktop Software Intellisync Online Help.How do I stop email messages from being sent to my handheld?If you are using the BlackBerry Desktop Software, in the Redirector Settings tool, clear the Redirect incoming messages to your handheld check box.If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, in the messages options, click Email Settings. Set the Send Email To Handheld field to No.
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95SMS messages — frequently asked questions•Why can’t I send SMS messages?•Can I verify that my SMS message has reached its recipients?•How do I display more items in an SMS message thread?•Can I set how SMS messages display?•Can I remove the prompt that appears before I delete messages?•Why were some of my messages deleted from the handheld?•Why aren’t all of the SMS options described appearing on my handheld?•What are the Validity Period, Sent As, and Network to Send Over fields in the SMS options?•How do I change how long messages remain in the messages list?Why can’t I send SMS messages?Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.If you send a message and you are not in an area of sufficient wireless coverage, the handheld sends the message when you return to an area of sufficient wireless coverage.Verify that fixed dialing number mode is not enabled. To disable FDN mode, in the phone options, click FDN Phone List. Click the trackwheel. Click Disable FDN mode.If you still cannot send SMS messages, verify that your plan supports sending and receiving SMS messages. For more information, contact your service provider.Can I verify that my SMS message has reached its recipients?Yes. In the handheld options, click SMS. Set the Delivery Reports field to On.When your SMS message reaches its recipient, a D appears beside the check mark in the messages list.How do I display more items in an SMS message thread?In the handheld options, click SMS. In the Number of Previous Items field, set how many previous SMS messages from the thread should appear.Note:If, in the handheld options on the SMS screen, you have set the SMS View field to Conversational, all of the messages in the thread display by default.Can I set how SMS messages display?Yes. In the handheld options, click SMS.If you want SMS messages within a thread to display as separate entries in the message list, set the Message List option to Show all.If you want to change the format of SMS messages so that you can type a response in the same screen that you view the message, set the SMS View field to Conversational.
96To send a message in the conversational SMS view, type text at the bottom of the SMS screen and press the Enter key to send the message. You can also click the trackwheel to view more options in the menu.Why were some of my messages deleted from the handheld?If your handheld memory is full, your handheld deletes the oldest messages from the messages application to accommodate new ones. It will not delete saved messages.Why aren’t all of the SMS options described appearing on my handheld?Depending on your service provider plan, some SMS message options might not be available on your handheld. For more information, contact your service provider.What are the Validity Period, Sent As, and Network to Send Over fields in the SMS options?The Validity Period field specifies how long the service center should keep your SMS messages if they cannot be delivered to your contacts immediately. The Sent As field sets how to send your SMS messages, and the Network to Send Over field sets the type of network through which your SMS messages are sent.
97MMS messages — frequently asked questions•Can I send MMS messages?•Can I set whether I receive MMS messages?•Can I filter unwanted MMS messages?•Can I configure notification for MMS messages?Can I send MMS messages?You cannot compose MMS messages on your handheld, but you can forward MMS messages that you have received. To forward an MMS message, open the message. Click the trackwheel. Click Forward.Can I set whether I receive MMS messages?Yes. In the handheld options, click MMS. In the Multimedia Reception field, set how you want to receive MMS messages on the handheld. For example, if you only want to receive MMS messages when you are within your home network, set the field to Home Only.Can I filter unwanted MMS messages?Yes. In the handheld options, click MMS. In the Message Filtering section, select Reject Anonymous Messages to filter unwanted senders, or Reject Advertisements to filter unwanted advertisements. Can I configure notification for MMS messages?Yes. Use the SMS notification profile to set MMS and SMS message notification options.You can also set delivery reports, which notify the sender when you have received or read an MMS message. To set delivery reports, in the handheld options, click MMS. In the Notifications section, select your preferred option.
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99Attachments — frequently asked questions•Can I view file attachments on my handheld?•Why are some file attachment features not available on my handheld?•How do I view password-protected file attachments?•How do I view information about attached files?•Can I set the amount of memory that my handheld uses for file attachments?•How do I change how file attachments are displayed?•How do I view cell contents in spreadsheet attachments?•Why is “More available” appearing at the end of my file attachment?•How do I search for text within a file attachment?•What does skipped content mean?•Can I see tracked changes in document attachments?Can I view file attachments on my handheld?Yes, if attachment viewing is enabled for your handheld. When you receive a message with an attachment, click the trackwheel. If Open Attachment appears in the menu, you can view attachments on your handheld.If Open Attachment does not appear in the menu, your handheld might not be enabled for attachment viewing.To view document and spreadsheet attachments, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 3.6 or later for Microsoft® Exchange, the BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®, or the BlackBerry Web Client.To view .zip, .htm, or .html attachments, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 3.6 Service Pack 1 or later for Microsoft® Exchange, the BlackBerry Enterprise Server version 2.2 Service Pack 1 or later for IBM® Lotus® Domino®, or the BlackBerry Web Client.To view image attachments, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 4.0 or the BlackBerry Web Client version 1.9.For more information, contact your system administrator or service provider.Why are some file attachment features not available on my handheld?If your BlackBerry Wireless Handheld has 8 MB of memory, some image attachment viewing features are not available.How do I view password-protected file attachments?You can only view password-protected .pdf files. If you receive a .pdf file that is password-protected, you must type the password to view the file. On the Attachment screen, select the file name. Click the trackwheel. Click Password. Type the password. Click the trackwheel.
100How do I view information about attached files?To view the file size, title, and other information about an attached file without retrieving the file, on the Attachment screen, select the file name. Click the trackwheel. Click Retrieve Info.Can I set the amount of memory that my handheld uses for file attachments?Yes. In the attachment options, set the Cache Size field.How do I change how file attachments are displayed?Open the full content for a file attachment. Click the trackwheel. Click Options.To change the font for your file attachments, set the Font Family and Font Size fields. You can only set the Font Family field on BlackBerry Wireless Handhelds with color screens.In document attachments, to use font sizes that reflect those in the original document, set the Reflect Original Font Sizes field to Yes.To show a grid when viewing spreadsheet attachments, set the Show Gridlines field to Yes.To label spreadsheet columns with letters and label spreadsheet rows with numbers, set the Display Labels field.How do I view cell contents in spreadsheet attachments?When you select a cell, the contents appear at the top of the screen. If the contents are too long to see, click the cell. Click View Cell.To view the contents of all the cells in a column, click the column label at the top of the screen. Click Fit. All the cells for that column expand to the size of the cell with the longest content. To change the column size for all of the columns in a spreadsheet, click the unmarked column label in the top left corner of the screen. Click the preferred size.To change the default column size for all spreadsheet attachments, open the attachment options. Set the Column Width field to Large.Why is “More available” appearing at the end of my file attachment?Long attachments are sent to your handheld in sections. As you read the first section, the next section is sent to your handheld automatically, if you are in an area of sufficient wireless coverage. However, it might take several seconds before your handheld receives the next section.To send only the first section of long attachments to your handheld, in the messages options, click General Options. Set the Auto More field to No. The next time that you receive a long attachment, More available appears at the bottom. To request more of the file attachment, click the trackwheel. Click More. To view the rest of the attachment, click More All.How do I search for text within a file attachment?In the attachment, click the trackwheel. Click Find. Type the text. Click the trackwheel. To make the Find feature case sensitive when searching, select the Case Sensitive Search check box.If you have not retrieved all of the text for a file attachment, the server side search dialog box appears. If you want to search the remaining text in the attachment, click Yes. If the search term is found, the content is retrieved automatically.
101To view the text on your handheld, verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.What does skipped content mean?The skipped content bar appears in a document attachment when more content is available but has not been retrieved. To retrieve skipped content, click the skipped content bar. Click More.Can I see tracked changes in document attachments?Some document formats enable editors to track changes in a document. With tracked changes showing, new and deleted text is displayed in the document. To view tracked changes, click the trackwheel. Click Show Changes. To hide tracked changes, click the trackwheel. Click Hide Changes.
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103Synchronization — frequently asked questions•Can I reconcile email messages over the wireless network?•Can I synchronize PIM items over the wireless network?•How do I handle conflicts between my handheld and mailbox?•Why are some of my email messages not reconciling over the wireless network?•Can I reconcile with my personal folders?•Can I remotely empty the deleted messages folder on my computer?Can I reconcile email messages over the wireless network?Yes. If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 3.6 or later for Microsoft® Exchange, or the BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®, verify that wireless email reconciliation is enabled in the messages options.If your handheld is integrated with an email account using the BlackBerry Web Client, and your service provider supports wireless email reconciliation, verify that you have enabled wireless email reconciliation in the messages options.Can I synchronize PIM items over the wireless network?If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, verify that wireless synchronization is enabled in the tasks, memo, address book, and calendar options.If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 2.1 or later, calendar appointments and meetings might be the only PIM items that can be synchronized over the wireless network. For more information on setting wireless calendar synchronization, refer to the BlackBerry Desktop Software Online Help.Your handheld radio must be on and you must be in an area of sufficient wireless coverage for PIM items to synchronize over the wireless network. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.How do I handle conflicts between my handheld and mailbox?A conflict might occur if you edit the same item on both your handheld and mailbox before synchronization takes place. If you enable wireless email reconciliation, you can set whether the handheld or mailbox takes precedence when a conflict occurs. In the messages options, click Email Reconciliation. Set the On Conflict field to the preferred option. You can set this option for each message service on your handheld.If you enable wireless PIM synchronization, the information in your desktop email program automatically takes precedence over the data on your handheld when a conflict occurs. If you disable wireless PIM synchronization and make changes to a PIM entry in your desktop email program and on the handheld, the conflicting information on the handheld is replaced by the
104information in your desktop email program when you enable wireless PIM synchronization again. If you want to manually select how conflicts are handled, synchronize your handheld using the desktop software before you enable wireless PIM synchronization.If you use the BlackBerry Desktop Software to enable wireless calendar synchronization, you can adjust the calendar conflict resolution settings in the desktop software. For more information, refer to the BlackBerry Desktop Software Online Help.Why are some of my email messages not reconciling over the wireless network?If you are not in an area of sufficient wireless coverage, your email messages will not be reconciled over the wireless network. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.If you are in an area of sufficient wireless coverage and you want to initiate email reconciliation from the handheld, in the messages list, click the trackwheel. Click Reconcile Now.Can I reconcile with my personal folders?Yes. If you are a Microsoft® Exchange user, and you use personal folders, you can only reconcile email messages with personal folders using the BlackBerry Desktop Software. For more information, refer to the BlackBerry Desktop Software Online Help.Note:Even if you have enabled wireless email redirection or folder redirection on your handheld, you must use the desktop software with personal folders.Can I remotely empty the deleted messages folder on my computer?Yes. In the messages options, click Email Reconciliation. Click the trackwheel. Click Purge Deleted Items. Click Yes.To use this feature, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 3.6 or later for Microsoft® Exchange, and wireless email reconciliation must be enabled. Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.
105Phone — frequently asked questions•Why can I not make calls?•Why am I no longer receiving calls?•How do I make calls from the Home screen?•How do I hide my handheld phone number from a contact when making a call?•Can I use the phone when the handheld or keyboard is locked?•How do I format conference call numbers in my messages?•Can I block calls?•Can I use call forwarding?•How do I edit the phone number to which my calls are forwarded?•Can I use call waiting?•Can I use FDN mode on my handheld?•Can I use a TTY device with my handheld?•Can I set the Phone to display frequently called numbers?•How do I stop my handheld from answering or ending calls automatically?•Can I change how my phone number appears in the phone?Why can I not make calls?Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.If you still cannot make calls, verify that fixed dialing number mode is not enabled. To disable FDN mode, in the phone options, click FDN Phone List. Click the trackwheel. Click Disable FDN mode.Why am I no longer receiving calls?Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.If you still cannot receive calls, verify that call blocking or call forwarding is not enabled. How do I make calls from the Home screen?In the phone options, click General Options. Verify that the Dial From Home Screen field is set to Yes. You can make calls from this screen, but you cannot use Home screen shortcuts.How do I hide my handheld phone number from a contact when making a call?In the phone options, click General Options. Set the Restrict My Identity field to Yes.Can I use the phone when the handheld or keyboard is locked?If your handheld is integrated with a corporate email account, you might be able to make calls when your handheld is locked. For more information, contact your system administrator.If you receive a call when the keyboard is locked, the keyboard unlocks when you answer the call.If you receive a call when the handheld is password-locked, you can answer the call, but your handheld remains password-locked during the call. You can perform regular phone actions, such as mute and hold. When you end the call, the handheld remains password-locked.
106How do I format conference call numbers in my messages?You can format conference call numbers as links in your messages so that recipients can join your conference call quickly. In your message, type the main bridge number. Perform one of the following actions: •Type X and add the access code as an extension.•Press the Alt key + N to insert a comma before typing the access code. The comma represents a 2-second pause. You can insert multiple pauses.•Press the Alt key + B to insert an exclamation mark before typing the access code. The exclamation mark represents a wait.Note:If you use a pause or a wait, you must type Tel: directly before the main bridge number. Do not type a space between Tel: and the number.Can I block calls?Yes, if your service provider plan includes call barring and your SIM card is provisioned for the service. Your service provider also must provide you with a default call barring password. For more information, contact your service provider.You can block all incoming calls or incoming calls when you are roaming.You can also block all outgoing calls, all international outgoing calls, or all international outgoing calls when you are roaming.Can I use call forwarding?Yes, if your service provider plan includes call forwarding and your SIM card is provisioned for the service. For more information, contact your service provider.How do I edit the phone number to which my calls are forwarded?To make changes to a call forwarding phone number that you have added, delete the current phone number and add a new phone number.Can I use call waiting?Yes, if your service provider plan includes call waiting and your SIM card is provisioned for the service. For more information, contact your service provider.Can I use FDN mode on my handheld?Yes, if your SIM card is provisioned for the service. Your service provider must also provide you with a SIM card PIN2 code. For more information, contact your service provider.Can I use a TTY device with my handheld?Yes, if your service provider supports TTY devices. The TTY device must operate at 45.45 bps, and you must insert the TTY device connector into your handheld headset jack. If you use an RJ-11 connector, you must use an adapter to connect the TTY device to your handheld.TTY is only available on some BlackBerry Wireless Handhelds.Can I set the Phone to display frequently called numbers?Yes. You can set the phone to display a list of frequently or recently called numbers instead of call logs. In the phone options, click General Options. Set the Phone List View field.
107How do I stop my handheld from answering or ending calls automatically?To stop your handheld from answering calls automatically when you remove it from the holster, in the phone options, click General Options. Set the Auto Answer Calls field to No.To stop your handheld from ending calls automatically when you insert it in the holster, in the phone options, click General Options. Set the Auto End Calls field to No.Can I change how my phone number appears in the phone?Yes. Edit your SIM card phone number to change how your phone number appears in the phone. In the handheld options, click SIM Card. Click the trackwheel. Click Edit SIM Phone Number. Edit your phone number and save your changes.If you edit your SIM card phone number, the number that appears in the My Number field in the phone changes. Editing the SIM card phone number does not change the actual number used to make and receive calls.You can also hide your phone number so that it does not appear in the phone. In the phone options, click General Options. Set the Show My Number field to No.
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109Browser — frequently asked questions•Why are there no browsers available on my handheld?•Can I use the BlackBerry Browser?•How do I change the browser home page?•How do I change the type of content that the browser accepts?•Can I override the character set encoding of web pages?•What is the Available Offline check box that appears when I’m adding a bookmark?•Can I view web pages that contain JavaScript or animated graphics?•Why did the web page form not submit?•How do I use the browser queue?•How do I control when scripts are run on my handheld?•With multiple browsers on my handheld, how do I connect a browser with a Home screen shortcut key?•How do I change which browser opens when I click a link in an open email message?•On my browser home page, when I hold the Escape button, the application closes. Can I change this?•What options can I set for WAP Browser security?•What options can I set for BlackBerry Browser security?Why are there no browsers available on my handheld?Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.Depending on your service provider or your theme, the location and name for your handheld browsers might change.Can I use the BlackBerry Browser?Yes, if your handheld is integrated with an email account using the BlackBerry Enterprise Server version 3.5 or later for Microsoft® Exchange or the BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®. For more information on the BlackBerry Browser, contact your system administrator.How do I change the browser home page?In the browser options, click Browser Configuration. In the Home Page Address field, change the web page address. Save your changes.Depending on your service provider, you might not be able to change your home page.How do I change the type of content that the browser accepts?In the browser options, click Browser Configuration. In the Content Mode field, set the type of content that the browser accepts. Save your changes.
110Can I override the character set encoding of web pages?Yes. On a web page, click the trackwheel. Click Set Encoding. Clear the Auto mode check box. Set the Default Charset field. Click OK. The browser uses the default character set to display all web pages.What is the Available Offline check box that appears when I’m adding a bookmark?The Available Offline check box enables you to view the web page when you are not connected to the wireless network or when you are outside an area of wireless coverage. When you view the web page offline, it displays the information that was current when you last viewed the bookmark online. To change this check box, you must create the bookmark again.Can I view web pages that contain JavaScript or animated graphics?Yes. Use the BlackBerry Browser to view .html web pages that contain JavaScript or animated graphics. In the browser options, click General Properties. Select the Support JavaScript check box and set the Repeat Animations field. Save your changes.To view .html web pages containing JavaScript or animated graphics, your handheld must be integrated with an email account using the BlackBerry Enterprise Server 4.0. To view web pages with JavaScript, your handheld must be enabled for JavaScript support. The BlackBerry Browser does not support some style sheets or dynamic HTML. For more information, contact your system administrator.Why did the web page form not submit?Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.How do I use the browser queue?The browser queue lists all of the forms submitted when you were not within an area of sufficient wireless coverage.To view a form in the queue, in the browser options, click Offline Queues. Click a form. Click Get Link.To delete a form in the queue, click the form. Click Delete.How do I control when scripts are run on my handheld?In the browser options, click General Properties. Select the Prompt Before Running WML Scripts check box. You are prompted before browser scripts are run.With multiple browsers on my handheld, how do I connect a browser with a Home screen shortcut key?In the handheld options, click Browser. In the W hotkey configuration field, select which WAP Browser opens when you press the W key on the Home screen. In the B hotkey configuration field, select which BlackBerry Browser opens when you press the B key on the Home screen.
111You can only change these fields if you have multiple browsers for the same browser type on your handheld. Also, the shortcut keys are only available on the Home screen if, in the general phone options, the Dial From Home Screen field is set to No.How do I change which browser opens when I click a link in an open email message? In the handheld options, click Browser. Set the Default Browser Configuration to the browser to use when you click links.On my browser home page, when I hold the Escape button, the application closes. Can I change this?Yes. In the browser options, click General Properties. Select the Prompt Before Closing Browser On Escape check box. You receive a prompt before the browser closes.What options can I set for WAP Browser security?To set WAP Browser security, in the handheld options, click WTLS. In the Encryption Strength field, set the encryption level for connecting to your WAP gateway. In the Prompt for Server Trust field, set whether to prompt for WTLS connection authentications if the handheld cannot authenticate the connection automatically.What options can I set for BlackBerry Browser security?Transport Layer Security (TLS) can apply to the connection from your BlackBerry Enterprise Server to a web server, or it can apply to the entire connection from your handheld to a web server.To set BlackBerry Browser security, in the handheld options, click TLS.To apply TLS to the connection from your BlackBerry Enterprise Server to a web server, set the TLS Default field to Proxy. Set the Allow HTTPS Redirections field and the Trusted Hosts field.To apply TLS to the entire connection from your handheld to a web server, set the TLS Default field to Handheld. Set the Algorithm, Server Authentication, and Client Authentication fields.In the Algorithm field, set the type of algorithm, the encryption strength, and whether only Federal Information Processing Standards (FIPS)-approved key algorithms are supported.In the Server Authentication field, set whether to prompt about server security issues. If an item is set to False, connections are prevented if a server security issue occurs.In the Client Authentication field, set whether to prompt about client security issues. If an item is set to False, connections are prevented if a client security issue occurs.
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113Contacts — frequently asked questions•How do I add multiple contacts with the same name to my contact list?•Can I change how my contacts, tasks, or memos are displayed?•What are the User 1, User 2, User 3, and User 4 fields on the New Address screen?•Can I clear all the categories that apply to a contact, task, or memo?•Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos?•How do I know how many contacts, calendar entries, tasks, or memos I have saved?How do I add multiple contacts with the same name to my contact list?In the address book options, set the Allow Duplicate Names field to Yes.Can I change how my contacts, tasks, or memos are displayed?Yes. In the address book, tasks, or memo options, change the Sort By field.What are the User 1, User 2, User 3, and User 4 fields on the New Address screen?These fields are extra fields where you can add information for your contacts, such as birthdays or anniversaries. You can edit the name of the field for all your contacts and set up your BlackBerry Desktop Software to synchronize with the corresponding field in your desktop email program.To change the field name for a custom field, click the trackwheel. Click Change Field Name.Can I clear all the categories that apply to a contact, task, or memo?Yes. When editing the contact or memo, click the trackwheel. Click Categories. Click the trackwheel. Click Clear Selection.Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos?Yes. In the address book, calendar, tasks, or memo options, set the Confirm Delete option to No.How do I know how many contacts, calendar entries, tasks, or memos I have saved?In the address book, calendar, tasks, or memo options, the Number of Entries field displays how many contacts, calendar entries, tasks, or memos are saved.
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115Calendar — frequently asked questions•Can I synchronize PIM items over the wireless network?•Are there any restrictions for using the calendar with Lotus Notes®?•How do I expand the number of hours that are shown in the calendar?•How do I change the day of the week that is shown first when viewing the calendar in Week view?•Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos?•How do I scroll through the calendar in each view?•How do I change how long appointments remain in the handheld calendar?•How do I know how many contacts, calendar entries, tasks, or memos I have saved?Are there any restrictions for using the calendar with Lotus Notes®?Yes. If you are a Lotus Notes® user, you cannot create appointments that span multiple days. Also, you can only edit the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when editing the series for a recurring appointment or meeting. When editing a recurring meeting that you created, you can also edit the meeting participants.How do I expand the number of hours that are shown in the calendar?In the calendar options, change the Start of Day and End of Day fields.How do I change the day of the week that is shown first when viewing the calendar in Week view?In the calendar options, change the First Day Of Week field.How do I scroll through the calendar in each view?In Day view, roll the trackwheel to move through the hours in a day. Roll the trackwheel to the top of the screen to select a day in the navigation bar. Click the trackwheel to view the selected day. Hold the Alt key and roll the trackwheel to move from one day to the next.In Week view, roll the trackwheel to move vertically through the hours in a day. Hold the Alt key and roll the trackwheel to move horizontally through the days of the week.In Month view, roll the trackwheel to move horizontally through the days of the month. Hold Alt and roll the trackwheel to move vertically between weeks.In Agenda view, roll the trackwheel to move through the appointments. Hold the Alt key and roll the trackwheel to move through days.How do I change how long appointments remain in the handheld calendar?To change the number of days your handheld will keep in the calendar, in the calendar options, set the Keep Appointments field.
116Appointments in your handheld calendar that are older than the number of days that you specify in the Keep Appointments field are removed from your handheld. The appointments can be restored, however, if you set the Keep Appointments field to a longer period of time. When you increase the amount of time in this field, any appointments in your calendar during that period of time appear in your handheld calendar.
119Security — frequently asked questions•What does the Verifying Security Software dialog box mean when I restart my handheld?•How do I restore my handheld after clearing it?•How do I reduce the size of data stored on my handheld?•How do I prevent passwords from accidentally being copied to the clipboard?•How do I specify the criteria for randomly generated passwords?•Why do additional security features appear in the handheld options?•How do I prevent passwords from appearing on the screen in the password keeper?What does the Verifying Security Software dialog box mean when I restart my handheld?When this dialog box appears, the handheld is verifying that all security software is implemented properly on your handheld. The tests run automatically when your handheld restarts.How do I restore my handheld after clearing it?If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, contact your system administrator to initiate enterprise activation.If you are using the BlackBerry Desktop Software, restore handheld data and services using the Backup and Restore tool. For more information, refer to the BlackBerry Desktop Software Online Help.How do I reduce the size of data stored on my handheld?To reduce the size of data stored on your handheld, enable content compression.How do I prevent passwords from accidentally being copied to the clipboard?In the password keeper options, set the Allow Clipboard Copy field to False.How do I specify the criteria for randomly generated passwords?In the password keeper options, set the password length and specify whether randomly generated passwords must contain letters, numbers, or symbols.Why do additional security features appear in the handheld options?Additional security options such as Certificate Servers, Certificates, Key Stores, S/MIME, or Memory Cleaning might be available in the handheld options. You can use these options with the Secure Multipurpose Internet Mail Extensions (S/MIME) Support Package. For more information, refer to the S/MIME Support Package User Guide Supplement.How do I prevent passwords from appearing on the screen in the password keeper?In the password keeper options, set the Show Password field to False.
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121Tips•Home screen•Searching•Options and fields•Navigating screens•Typing•Editing text•Messages•Attachments•Phone•Browser•Calendar•CalculatorHome screenTo use the handheld in the dark, press the Power button.To lock the handheld, set a password. Click Lock.To lock the keyboard, on the Home screen, click Keyboard Lock. To unlock the keyboard, double-click the trackwheel.To move an icon on the Home screen, select an icon. Hold the Alt key and click the trackwheel. Click Move Application. Place the icon. Click the trackwheel.To hide an icon on the Home screen, select an icon. Hold the Alt key and click the trackwheel. Click Hide Application.To show a hidden icon on the Home screen, hold the Alt key and click the trackwheel. Click Show All. Hold the Alt key and click a crossed-out icon. Click Hide Application.To switch to another application, hold the Alt key and press the Escape button. Continue to hold the Alt key and select an application. Release the Alt key to switch to that application.To use shortcut keys to open an application from the Home screen, open the phone options. Click General Options. Change the Dial From Home Screen field to No. The shortcut keys are underlined on the Home screen. You can use these keys, but you cannot make calls from this screen.SearchingTo search for text, click the trackwheel. Click Find. Type the text.To find a contact, type the contact name or initials separated by a space.Options and fieldsTo select a check box, press the Space key. To clear the check box, press the Space key again.To change an option field, hold the Alt key. Click a value.To move to an item in a list or menu, type the first letter of the item.To clear a field, click the trackwheel. Click Clear Field.Navigating screensTo move the cursor, roll the trackwheel.
122To move the cursor in a different direction, hold the Alt key and roll the trackwheel.To exit a screen or dialog box, press the Escape button.To click an icon or menu item, roll the trackwheel to select the item. Click the trackwheel.To select multiple items or characters, hold the Shift key and roll the trackwheel.To page up or down in a list, hold the Alt key and roll the trackwheel.To move to the top of a screen, press T.To move to the bottom of a screen, press B.To move down a screen, press the Space key.To move up a screen, press the Shift key + the Space key.To move to the next item, press N.To move to the previous item, press P.TypingTo capitalize a letter, hold the letter key until the capitalized letter appears.To insert a period, press the Space key twice. The next letter is capitalized.To type the alternate character on a key, hold the Alt key and press the character key.To type a symbol, press the Symbol key. Click a symbol.To type an accented or special character, hold the letter key and roll the trackwheel.To turn on CAP lock, press the Alt key + the Right Shift key.To turn on NUM lock, press the Right Shift key + the Alt key.To turn off NUM lock or CAP lock, press the Right Shift key.To type numbers in a number field, press the number keys. You do not need to press the Alt key.To type a letter in a number field, hold the number key until the letter appears.To insert the at sign (@) and periods in an email field, press the Space key.Editing textTo select a line of text, press the Shift key and roll the trackwheel.To select text character by character, hold the Shift key and roll the trackwheel.To cut the selected text, press the Shift key + the Backspace key.To copy the selected text, press the Alt key and click the trackwheel.To paste the selected text, press the Shift key and click the trackwheel.MessagesTo open the selected message, press the Enter key.To compose a message from the messages list, press C.To reply to a message, press R.
123To forward a message, press F.To reply to all, press L.To file a message, press I.To search for text within a message, press S. To search for the next occurrence of the text, press S again.To move down a page, press the Enter key.To move up a page, press the Alt key + the Enter key.To view sent messages, in the messages list, press the Alt key + O.To view received messages, in the messages list, press the Alt key + I.To view SMS messages, in the messages list, press the Alt key + S.To view phone call logs, in the messages list, press the Alt key + P.To view voice mail messages, in the messages list, press the Alt key + V.To move to the next unopened item, press U.To move to the next related message, press J.To move to the previous related message, press K.To mark a message as opened or unopened, press the Alt key + U.To move to the last cursor position in a received message, press G.To view the email address or PIN of a sender or a recipient, in the To or From field of a received message, select a name. Press Q. To show the display name again, press Q.To delete selected messages, press the Delete key.AttachmentsTo switch between viewing the generated table of contents and the full content for a document attachment, press V.To switch to a different worksheet within a spreadsheet attachment, press V. Select a worksheet and press the Enter key.To change the column size, press W.To turn on or turn off column and row labels, press H.To move to a specific cell, press G.To display the contents of a specific cell, press the Space key.To pan horizontally across an image, hold the Alt key and roll the trackwheel.To zoom into an image, press I. To continue zooming into an image, hold the Left Shift key and roll the trackwheel.To zoom out of an image, press O. To continue zooming out of an image, hold the Left Shift key and roll the trackwheel.To zoom to the original image size, press W.To rotate an image, press R.
124PhoneTo open the phone, press the Phone button or press the Space key.To end a call, hold the Escape button.To call a selected name or phone number, press the Enter key.To call a speed dial number, hold the assigned letter key.To type an extension, press the Alt key + the 8 key. Type the extension number.To dial the last number that you typed, press the Space key + the Enter key.To call your voice mail access number, hold 1.To type letters in phone numbers, hold the Alt key and type letters.To mute a call, press the Phone button. To turn mute off, press the Phone button again.To change the volume during a call, roll the trackwheel.To move to the top of the Phone screen while viewing the list of contacts, press the Space key.To insert a wait when typing a phone number, press B.To insert a pause when typing a phone number, press N.BrowserTo return to the last page that you viewed, press the Escape button.To insert a period in the Go To dialog box, press the Space key.To insert a slash mark (/) in the Go To dialog box, press the Shift key + the Space key.To go to the home page, press H.To edit a web address in the Go To dialog box, hold the Alt key and roll the trackwheel. Select an address. Edit the text. Click the trackwheel.To open the bookmarks screen, press K.To add a bookmark, press A.To refresh a web page, press R.To search for a word on a page, press F. To find the next instance of a word on a page, press the Alt key + F.To view the history, press I.To move to the next page in the history, press N.To move to the previous page in the history, press the Delete key.To view, copy, or send the address for a link, press L.To view, copy, or send the address for a page, press P.To view more images, press M.To view all images, press Q.To open the browser options, press O.To move down a page, press the Space key.
125To move up a page, press the Shift key + the Space key.To save a web page to the messages list, press S.To stop a web page from loading, press the Escape button.To move to a specific web page, press G.To move between full-screen mode and normal mode, press U.To move the browser to the background to use another application, press D.To close the browser, hold the Escape button.CalendarFor these tips to work in Day view, in the calendar options, set the Enable Quick Entry field to No.To change to Agenda view, press A.To change to Day view, press D.To change to Week view, press W.To change to Month view, press M.To move to the current date, press T.To move to a specific date, press G.To create an appointment, press C.To move to the next day, week, or month, press the Space key.To move to the previous day, week, or month, press the Shift key + the Space key.To move the cursor horizontally in Week view, hold the Alt key and roll the trackwheel.To move the cursor vertically in Month view, hold the Alt key and roll the trackwheel.CalculatorTo add, press I.To subtract, press U.To multiply, press A.To divide, press G.To clear the screen, press Y.To clear the last entry, press T.To find the square root, press V.To use the percent function, press B.To add a number to the memory, type the number and press L.To recall the memory, press J.To replace the memory, type a number and press K.To clear the memory, press H.To scroll vertically, hold the Alt key and roll the trackwheel.To display the result of your calculation, press the Enter key.
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127Legal notice© 2004 Research In Motion Limited. All rights reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. RIM, Research In Motion, 'Always On, Always Connected' and BlackBerry are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries.Microsoft and Outlook are registered trademarks of Microsoft Corporation in the United States and/or other countries. IBM, Lotus, Domino, and Lotus Notes are trademarks of IBM in the United States. All other brands, product names, company names, trademarks, and service marks are the properties of their respective owners.The BlackBerry handheld and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in various countries around the world. Visit www.rim.com/patents.shtml for a current listing of applicable patents.This document is provided “as is” and Research In Motion Limited (RIM) assumes no responsibility for any typographical, technical, or other inaccuracies in this document. RIM reserves the right to periodically change information that is contained in this document; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this document to you in a timely manner or at all. RIM MAKES NO REPRESENTATIONS, WARRANTIES, CONDITIONS, OR COVENANTS, EITHER EXPRESS OR IMPLIED (INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, MERCHANTABILITY, DURABILITY, TITLE, OR RELATED TO THE PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE REFERENCED HEREIN, OR PERFORMANCE OF ANY SERVICES REFERENCED HEREIN). IN CONNECTION WITH YOUR USE OF THIS DOCUMENTATION, NEITHER RIM NOR ITS AFFILIATED COMPANIES AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR CONSULTANTS SHALL BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER BE THEY DIRECT, ECONOMIC, COMMERCIAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR INDIRECT DAMAGES, EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS.This document might contain references to third-party sources of information and/or third-party web sites (“Third-Party Information”). RIM does not control, and is not responsible for, any Third-Party Information, including, without limitation, the content, accuracy, copyright compliance, legality, decency, links, or any other aspect of Third-Party Information. The inclusion of Third-Party Information in this document does not imply
128endorsement by RIM of the third party in any way. Any dealings with third parties, including, without limitation, compliance with applicable licenses, and terms and conditions are solely between you and the third party. RIM shall not be responsible or liable for any part of such dealings.You are solely responsible for the selection, implementation, and performance of any third-party applications that you use with the handheld or desktop software. Research In Motion does not in any way endorse or guarantee the security, compatibility, performance, or trustworthiness of any third-party application and shall have no liability to you or any third-party for issues arising from such third-party applications.
129IndexAacceptmeeting invitation, 48service books, 85accessibility, default volume, 34activation, enterprise, 5addingapplications, 41call forwarding number, 32call notes, 31contacts, 43contacts from attachments, 21contacts to FDN list, 34contacts to messages, 7contacts to SIM card phone book, 75display language, 67email signature, 9meeting invitees, 49members to mailing lists, 43multiple contacts to filters, 10network to network list, 71pauses and waits, 44, 106ring tones, 41, 42SIM card contacts to address book, 75See also creatingaddress bookadding SIM card contacts, 75customizable fields, 113managing remote search results, 45searching remote, 44updating contacts from attachments, 21See also contactsaddress book attachmentsabout, 21adding, 7opening, 21addressesimage, 38link, 38web page, 38alarmfrequently asked questions, 55notification, 55reminders and power off, 69setting, 55setting date and time in, 61silencing, 55snooze, 55turning off, 55volume, 55weekend notification, 55alpha-dialing, 30answering calls, 30applicationsadding, 41deleting, 41downloading, 41frequently asked questions, 42switching between, 121third-party and data transmission, 80viewing details, 41viewing list, 41appointmentschanging, 48deleting, 48number of, 113opening, 48recurring, 47scheduling, 47scheduling quickly, 47area codes, setting default, 33
130attachmentsadding contacts from, 21opening, 21tips, 123updating contacts from, 21See also file attachments; address book attachments; imagesAutoTextcreating entries, 27deleting entries, 27editing entries, 27example, 27inserting macros, 28specified case and smartcase, 27using, 27viewing entries, 27available features, 87Bbacklightadjusting brightness, 65configuring, 65using, 65backupabout, 25type of handheld data backed up, 25batteryabout, 69extending life, 69keeping charged, 69level, 69book icon, See service booksbookmarksadding folders, 39available offline, 110changing, 39creating, 39deleting, 39moving, 39organizing, 39renaming folders, 39BrickBreakerpaddle speed, 83playing, 83tips, 83
131browserabout, 37changing content type, 109changing home page, 109clearing cache, 39closing, 38controlling scripts, 110frequently asked questions, 109hiding, 38home page, 37JavaScript support, 110navigating, 37receiving content from web applications, 41requirements for using, 109sending images, 38sending links, 38sending web page address, 38tips, 124using queue, 110viewing history, 37viewing images, 38See also web pagesbrowser pushabout, 41enabling, 42notification options, 41Ccache, browser, 39calculatorconverting measurements, 57memory, 57tips, 125calendarabout, 47changing default reminder length, 48changing first day of week, 115changing views, 47default view, 47expand hours shown, 115frequently asked questions, 115navigating, 115reminders and power off, 69restrictions for Lotus Notes users, 115scheduling appointments, 47scheduling appointments quickly, 47scheduling meetings, 48setting notification for, 63synchronizing, 23tips, 125today, 47view agenda, 47view day, 47view month, 47view week, 47viewing next or previous, 47viewing specific date, 47call barring, See call blockingcall blockingchanging password, 32disabling, 32enabling, 32requirements for using, 106call forwardingadding forward number, 32changing forward number, 106deleting forward number, 33requirements for using, 106setting, 32call logsadding notes, 31deleting notes, 31editing notes, 31forwarding notes, 31using, 31
132call waitingrequirements for using, 106setting, 33calls alternating between, 30answering, 30default volume, 34dialing using letters, 30disconnect contact from conference, 31dropping from conference, 31emergency, 29ending, 29, 30fixed dialing, 34formatting conference call numbers, 106hold, 30ignoring, 30logging, 31making, 29making conference, 30making from Home screen, 105making using speed dial, 29mute, 30reset timers, 35setting notification for, 63smart dialing, 33splitting conference, 31transferring, 31TTY, 34See also phonecategoriesabout, 43, 51, 53applying, 44, 52, 53clearing all, 113creating, 44, 51, 53deleting, 44, 52, 53viewing contacts by, 44viewing memos by, 53viewing tasks by, 52cell broadcast messagesabout, 16enabling, 16managing channels, 16changingappointments, 48bookmarks, 39browser content type, 109browser home page, 109calendar views, 47call block password, 32date, 61default calendar reminder, 48email messages, 8first day of week in calendar, 115handheld password, 77mailing list members, 43meeting invitees, 49meetings, 48message recipients, 8message status, 8order of networks, 73PIN messages, 8SIM card security PIN code, 76task status, 51time, 61See also editing; settingcharging battery, 69checking voice mail, 30clearingall categories, 113browser cache, 39fields, 121handheld data, 80conference calls, 30conflicts, with mailbox data, 103
133contactsadding, 43adding from company address book, 44adding to FDN list, 34adding to messages, 7allowing duplicate, 113applying categories, 44assigning speed dial, 31calling, 29categories, 43clearing all categories, 113creating categories, 44deleting, 43deleting categories, 44editing, 43frequently asked questions, 113managing remote search results, 45number of, 113searching in remote address book, 44SIM card, 75sorting, 113synchronizing, 23viewing, 43viewing by category, 44See also address bookcontent compressionabout, 78enabling, 78content protectionabout, 78enabling, 78converting measurements, 57copyingnetwork time, 61passwords, 80text, 27corporate extension dialing, setting, 33country codes, setting default, 33coveragefrequently asked questions, 72selecting network, 72creatingAutoText entries, 27bookmarks, 39categories, 44, 51, 53email filters, 10email filters quickly, 10email messages, 7generic email filters, 92links, 90mailing lists, 43PIN messages, 13profiles, 63random passwords, 79SMS messages, 15tasks, 51See also addingcursor speed, setting, 28customizing, See settingcutting text, 27Ddate, setting, 61decline meeting invitation, 48defaultlength of calendar reminder, 48profiles, 63deleted items, emptying folder, 104
134deletingappointments, 48AutoText entries, 27bookmarks, 39call forwarding number, 33call notes, 31categories, 44, 52, 53contacts, 43downloaded ring tones, 63email filters, 10email messages, 8email reconciliation, 23fixed dialing contacts, 35images, 39mailing lists, 43meetings, 48memos, 53MMS messages, 17multiple messages, 8networks from list, 72original text from reply, 8over the wireless network, 23password keeper passwords, 80PIN messages, 8prior messages, 8profiles, 63remote address book search results, 45saved searches, 19service books, 85SIM card phone book contacts, 75SMS messages, 16speed dial, 31tasks, 51theme, 66third-party applications, 41See also removingdelivery confirmationfor email messages, 90for PIN messages, 90for SMS messages, 95dialingadd pause, 44add wait, 44using letters, 30disablingalarm, 55call blocking, 32email filters, 10handheld password, 77displaylanguage, 67options, 65phone number, 107SMS messages, 95distribution lists, See mailing listsdownloadingapplications, 41frequently asked questions, 42preview ring tones, 42ring tones, 41draft messages, saving, 7EeditingAutoText entries, 27call notes, 31contacts, 43email filters, 10fixed dialing contacts, 35mailing lists, 43memos, 53password keeper passwords, 80profiles, 63saved searches, 19SIM card phone book contacts, 75speed dial, 31task status, 51tips, 122See also setting, changing
135email filtersabout, 9adding multiple contacts, 10based on sender, 10based on subject, 10creating, 10creating generic, 92creating quickly, 10frequently asked questions, 92managing, 10order of, 10email messagesadding contacts, 7adding signature, 9changing, 8deleting, 8delivery confirmation, 90filing, 8, 91filtering, 92forwarding, 8frequently asked questions, 89from a specific service, 7opening, 7redirecting from folders, 10, 92, 104replying, 8requirements for filing, 91resending, 8restricting, 92saving, 8saving sent, 9sending, 7sending images in, 38sending links in, 38sending web page addresses in, 38setting importance, 7stop forwarding, 93stop from sending, 90viewing filed, 8viewing longer subject line, 91See also messagesemail reconciliationabout, 23deleted messages, 23handling conflicts, 103over the wireless network, 23requirements for using, 103with personal folders, 104email redirectionfrequently asked questions, 90redirecting from folders, 10, 92, 104email signatureabout, 9adding, 9emergency calls, making, 29emptying deleted items folder, 104enablingalarm snooze, 55browser push, 42call blocking, 32cell broadcast messages, 16content compression, 78content protection, 78email filters, 10fixed dialing, 34handheld password, 77encryption keysabout, 79regenerating, 79ending, calls, 29, 30enterprise activation, 5escalating volume, 64extending battery life, 69FFDN, See fixed dialing
136file attachmentsabout, 21changing display of, 100file information, 100frequently asked questions, 99images, 21increasing detail in images, 22memory use, 100navigating, 21opening, 21opening table of contents, 21paning images, 22password protected, 99receiving more of long attachments, 100requirements for viewing, 99retrieving embedded content, 21rotating images, 22searching within, 100showing tracked changes, 101skipped content, 101supported file formats, 21viewing spreadsheet cells, 100zooming images, 22filing email messages, 8, 91filters, See email filtersfindingMMS number, 17phone number, 29PIN, 13SMS number, 15software version, 87firewall, 80fixed dialingabout, 34adding contacts, 34deleting contacts, 35editing contacts, 35enabling, 34requirements for using, 106folder redirection, setting, 10foldersadding for bookmarks, 39available for email redirection, 92changing, 92collapsing, 8, 39expanding, 8, 39redirecting email from, 10, 104redirecting sent items, 11renaming for bookmarks, 39viewing filed messages, 8font, setting, 66forwardingcall notes, 31calls, 32email messages, 8MMS messages, 17PIN messages, 8SMS messages, 16frequently asked questionsalarm, 55applications, 42automatic wireless backup, 25browser, 109calendar, 115contacts, 113downloading, 42email and PIN messages, 89email filters, 92email redirection, 90file attachments, 99memos, 53MMS messages, 97network, 72phone, 105security, 119SMS messages, 95synchronization, 103tasks, 52typing, 28full content, opening, 21Ggenerating new encryption keys, 79
137getting started, 5groups, See mailing listsHhandheldactivating over wireless network, 5backing up data, 25changing folders on, 92resetting, 69restoring, 25silencing, 63turning off automatically, 69turning on automatically, 69handheld databacked up during wireless backup, 25clearing, 80reducing size, 119restoring, 119handheld passwordabout, 77changing, 77disabling, 77setting, 77hidingapplications, 121browser, 38phone number, 107tracked changes in attachments, 101high importance, setting, 7holding calls, 30home page, viewing, 37Iignoring calls, 30imagesaddress, 38copying addresses, 38deleting, 39opening, 21, 39saving, 38sending from browser, 38showing placeholders on web pages, 38viewing in browser, 38importance, setting, 7increasing detail in images, 22inserting macros in AutoText entries, 28invitation, responding to, 48Kkey rate, setting, 28key tones, enabling, 28keyboard lock, 78keys, encryption, 79Llanguageadding, 67removing, 67setting, 67light, 65links address, 38copying addresses, 38creating, 90sending from browser, 38using, 90loading programs, 42lockinghandheld, 78keyboard, 78logging calls, 31Mmailboxadd out of office reply from handheld, 9conflicts, 103mailing listsadding members, 43changing members, 43creating, 43deleting, 43deleting members, 43editing, 43viewing, 43viewing members, 43makingcalls, 29conference calls, 30emergency calls, 29
138managing, cell broadcast messages, 16marking messages opened and unopened, 8measurements, converting, 57meetingschanging, 48changing attendees, 49deleting, 48inviting attendees, 49number of, 113opening, 48recurring, 48removing attendees, 49requirements for creating, 103responding to invitations, 48scheduling, 48memory, changing cache size, 100memosapplying categories, 53categories, 53clearing all categories, 113creating categories, 53deleting, 53deleting categories, 53editing, 53number of, 113synchronizing, 23viewing, 53viewing by category, 53writing, 53messagesdeleting, 91, 96deleting multiple, 8different icons, 91marking opened, 8marking unopened, 8preloaded on handheld, 90receiving more of long messages, 90saving draft, 7searching, 19searching by recipient, 19searching by sender, 19searching by subject, 19setting notification for, 63setting search criteria, 19tips, 122MMS messagesabout, 17finding number, 17frequently asked questions, 97managing, 17opening, 17retrieving, 17See also messagesmovingbookmarks, 39email filter position, 10speed dial contact, 31multi-media message service, See MMS messagesmuting calls, 30Nnavigatingbrowser, 37calendar, 115file attachments, 21tips, 121network listabout, 71adding network, 71changing, 72changing order, 73deleting networks, 72scanning for networks when adding, 72
139preferred network list, See network listnetwork time, copying, 61notification profiles, See profilesnotification, for browser push, 41numbersfinding MMS, 17finding phone, 29finding PIN, 13finding SMS, 15Oopeningaddress book attachments, 21appointments, 48email messages, 7file attachments, 21images, 21, 38, 39meetings, 48MMS messages, 17PIN messages, 7SMS messages, 15tasks, 51See also viewingorder, filters, 10organizing bookmarks, 39out of office replyabout, 9disabling automatically, 9setting, 9owner information, setting, 81Ppaning images, 22password keeperabout, 79changing password, 80copying passwords, 80deleting passwords, 80editing passwords, 80options, 119viewing passwords, 80password protected attachments, 99passwordscall blocking, 32copying, 80creating random, 79displaying in password keeper, 119keeping, 79preventing copying, 119random, 119storing, 79See also handheld passwordpasting text, 27pause, adding, 44, 106personal folders, reconciling with, 104personal identification number, See PINphoneassigning speed dial, 31blocking calls, 32call waiting, 33calling corporations, 33change display of phone number, 107changing fixed dialing entries, 35checking voice mail, 30dialing using letters, 30editing number, 107finding number, 29forwarding calls, 32frequently asked questions, 105hiding phone number, 107restricting identity, 105set default country and area codes, 33smart dialing, 33tips, 124TTY, 34using other applications, 30using speed dial, 29using when handheld is locked, 105voice mail, 33volume, 30See also callsphone book, SIM card, 75phone calls, See callsPIN code, changing for SIM card security, 76
140PIN messagesabout, 13adding contacts, 7changing, 8deleting, 8delivery confirmation, 90forwarding, 8frequently asked questions, 89opening, 7replying, 8resending, 8saving, 8sending, 13set as high priority, 91setting importance, 7viewing longer subject line, 91See also messagesPIN, finding, 13powerabout, 69turning off, 69turning off automatically, 69turning on automatically, 69preview ring tones, 42priority of messages, setting, 7profilesabout, 63alarm, 55creating, 63deleting, 63editing, 63enabling, 63escalating volume, 64See also ring tonesprograms, loading, 42protecting handheld content, 78Rrecalling saved searches, 19recipient, searching by, 19recurring appointments, See appointmentsrecurring meetings, See meetingsredirecting email, 10, 92reducing data size, 78, 119refreshing web pages, 38registering with the wireless network, 72reminderscalendar, 48power off, 69remote address book search, 44removingdisplay language, 67meeting invitees, 49SMS message history, 16See also deletingreplyingdeleting original text, 8email messages, 8PIN messages, 8SMS messages, 16requirementsbrowser, 109call blocking, 106call forwarding, 106call waiting, 106email reconciliation, 103filing email messages, 91fixed dialing, 106TTY, 106viewing file attachments, 99wireless PIM synchronization, 103resendingemail messages, 8PIN messages, 8SMS messages, 16resettingcall timers, 35handheld, 69restoringabout, 25deleted service books, 85handheld, 119handheld data, 25
141ring tonesadding, 41, 42deleting, 63downloading, 41listening, 63previewing, 42showing, 63testing, 63See also profilesrotating images, 22Ssavingdraft messages, 7email messages, 8images, 38MMS messages, 17PIN messages, 8searches, 19sent email messages, 9SMS messages, 16web page requests, 39web pages, 39schedulingappointments, 47appointments quickly, 47meetings, 48screenhome screen background, 65lighting, 65options, 65saver, 65scrollinghorizontally in attachments, 21in opposite direction, 122through calendar views, 115search criteria, setting, 19searchesdeleting saved, 19editing saved, 19recalling saved, 19saving, 19viewing last, 19viewing saved, 19searchingabout, 19across the handheld, 19by recipient, 19by sender, 19by subject, 19remote address book, 44set search criteria, 19tips, 121within attachments, 100securityadditional features, 119Certificate Servers, 119Certificates, 119changing handheld password, 77changing SIM card PIN code, 76content compression, 78content protection, 78disabling handheld password, 77encryption keys, 79firewall settings, 80frequently asked questions, 119Key Stores, 119locking handheld, 78Memory Cleaning, 119password keeper, 79regenerating encryption keys, 79S/MIME, 119self tests, 80, 119SIM card, 76storing passwords, 79third-party applications, 80TLS, 39verify software, 80WTLS, 39selecting wireless network, 72sender, searching by, 19
142sendingaddress book attachments, 7email messages, 7email messages from a specific service, 7images in email messages, 38links in email messages, 38PIN messages, 13SMS messages, 15web page addresses, 38sent itemsredirecting to handheld, 11saving, 9viewing, 8service booksabout, 85accepting, 85deleting, 85receiving, 85restoring deleted, 85viewing, 85service, sending messages from specific, 7settingalarm, 55alarm volume, 55call waiting, 33cursor speed, 28date, 61default volume for calls, 34folder redirection, 10font, 66handheld password, 77, 78home screen background, 65importance level of messages, 7language, 67out of office reply from handheld, 9owner information, 81profiles, 63screen saver, 65search criteria, 19SIM card security, 76theme, 66time, 61time automatically, 61TLS, 111TTY, 34voice mail options, 33WTLS, 111See also editing; changingshort message service, See SMS messagesshowingapplications, 121tracked changes, 101silencingalarm, 55handheld, 63SIM cardediting phone number, 107security, 76SMS messages, 75
143SIM card phone bookabout, 75adding contacts, 75adding contacts to your address book, 75deleting contacts, 75editing contacts, 75types of entries, 75skipped content, 101smart dialingabout, 33corporate extension dialing, 33default area code, 33default country code, 33smartcase, definition, 27SMS messagesabout, 15delivery confirmation, 95display, 95display more items in thread, 95finding number, 15frequently asked questions, 95leaving on SIM card, 75managing, 16opening, 15options, 95, 96removing history, 16resending, 16sending, 15typing SMS numbers, 15See also messagessnoozeenabling, 55using, 55software version, 87sounds, See profilesspecified case, definition, 27speed dialassign letters, 31assigning to contact, 31deleting, 31editing, 31moving contact, 31using, 29viewing list, 31spreadsheet attachment, 100subjectsearching by, 19viewing more of, 91subscriber information module card, See SIM cardswitching tasks, 121synchronizationfrequently asked questions, 103over the wireless network, 24synchronizingcalendar, 23contacts, 23email, See email reconciliationmemos, 23tasks, 23Ttable of contents, opening for file attachments, 21task switcher, 121tasks applying categories, 52categories, 51changing status of, 51clearing all categories, 113creating, 51creating categories, 51deleting, 51deleting categories, 52frequently asked questions, 52number of, 113opening, 51setting notification for, 63switching, 121synchronizing, 23viewing by category, 52
144text cutting or copying, 27pasting, 27tips for editing, 122text telephone, See TTYthemedeleting, 66setting, 66third-party applications, 80time setting, 61setting automatically, 61timers, resetting, 35tips for attachments, 123for calculator, 125for calendar, 125for changing options, 121for clearing fields, 121for editing text, 122for messages, 122for navigating screens, 121for searching, 121for typing, 27, 122for using the browser, 124for using the phone, 124home screen shortcuts, 28on Home screen, 121TLS about, 39setting, 111tracked changes, viewing, 101transport layer security, See TLSTTY about, 34requirements for using, 106setting, 34tunes, See ring tones; profilesturning offalarm, 55handheld automatically, 69wireless radio, 71turning onhandheld automatically, 69wireless radio, 71typingCAP lock, 27copy text, 27cut text, 27enabling tones, 28frequently asked questions, 28home screen shortcuts, 28NUM lock, 27paste text, 27setting cursor speed, 28SMS numbers, 15tips, 27, 122using AutoText, 27Uunlockinghandheld, 78keyboard, 78user-defined fields, 113Vversion, software, 87
145viewingapplication details, 41AutoText entries, 27by category, 44, 52, 53contacts, 43email filters, 10filed messages, 8list of applications, 41mailing lists, 43memos, 53MMS messages, 17next and previous web pages, 37password keeper passwords, 80saved searches, 19sent items, 8service books, 85specific date in calendar, 47speed dial list, 31spreadsheets, 22table of contents of file attachments, 21terms of last search, 19See also openingvoice mailchecking, 30setting options, 33volumeadjusting for phone, 30alarm, 55escalating, 64setting default for calls, 34Wwait, adding, 44, 106web pagesaddress, 38animated graphics, 110canceling requests, 37copying addresses, 38opening, 37refreshing, 38saving, 39saving requests, 39sending addresses, 38setting notification for, 63showing placeholders, 38submitting forms, 110viewing home page, 37viewing next and previous, 37See also browserwirelessbackup, 25email reconciliation, 23restore, 25wireless networkcopying time from, 61frequently asked questions, 72registering with, 72selecting, 72selecting automatically, 72selecting home network, 72wireless PIM synchronizationabout, 23requirements, 103setting, 24wireless radioturning off, 71turning on, 71wireless transport layer security, See WTLSworksheet, selecting in attachments, 22WTLSabout, 39setting, 111Zzooming images, 22
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