BlackBerry RAW20IN BLACKBERRY WIRELESS HANDHELD WITH BLUETOOTH User Manual userguide bb7100i

BlackBerry Limited BLACKBERRY WIRELESS HANDHELD WITH BLUETOOTH userguide bb7100i

1. USERS MANUAL
2. SAFETY INFO BOOKLET

USERS MANUAL

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Date Submitted	2005-09-30 00:00:00
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BlackBerry 7100i
Version 4.1
User Guide
BlackBerry® 7100i Model Number: RAW20IN
Last modified: 29 July 2005
Part number: SWD_X_HH(EN)-068.000
At the time of publication, this documentation is based on BlackBerry Handheld Software version 4.1.
Send us your comments on product documentation: https://www.blackberry.com/DocsFeedback.
©2005 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images, and symbols are the
exclusive properties of Research In Motion Limited. RIM, Research In Motion, “Always On, Always Connected”, the “envelope in motion”
symbol, and BlackBerry are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries.
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Research In Motion Limited is under
license. IBM, Lotus, Domino, and Lotus Notes are either registered trademarks or trademarks of International Business Machines Corporation in
the United States, other countries, or both. JavaScript is a trademark of Sun Microsystems, Inc. in the United States and other countries.
Microsoft, Outlook, PowerPoint, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States
and/or other countries. Novell and GroupWise are either registered trademarks or trademarks of Novell, Inc. in the United States and other
countries. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Research In Motion Limited
is under license. vCard and vCalendar are either registered trademarks or trademarks of the Internet Mail Consortium. All other brands, product
names, company names, trademarks and service marks are the properties of their respective owners.
The BlackBerry device and/or associated software are protected by copyright, international treaties and various patents, including one or more
of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents
are registered or pending in various countries around the world. Visit www.rim.com/patents.shtml for a current listing of applicable patents.
This document is provided “as is” and Research In Motion Limited and its affiliated companies (“RIM”) assume no responsibility for any
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Certain features outlined in this document require a minimum version of BlackBerry Enterprise Server Software, BlackBerry Desktop Software,
and/or BlackBerry Handheld Software and may require additional development or third-party products and/or services for access to corporate
applications.
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Published in Canada
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United Kingdom
Contents
Enterprise activation ............................................................................................................................................... 9
Phone.........................................................................................................................................................................11
Email messages .....................................................................................................................................................19
PIN messages ..........................................................................................................................................................25
SMS messages.........................................................................................................................................................27
MMS messages .......................................................................................................................................................29
Search........................................................................................................................................................................33
Attachments ............................................................................................................................................................35
Synchronizing data ................................................................................................................................................39
10
Backing up and restoring device data..............................................................................................................41
11
Typing........................................................................................................................................................................43
12
Walkie-Talkie ...........................................................................................................................................................47
13
Browser .....................................................................................................................................................................49
14
Downloading ...........................................................................................................................................................53
15
Contacts....................................................................................................................................................................55
16
Calendar ...................................................................................................................................................................59
17
Tasks..........................................................................................................................................................................63
18
Memos.......................................................................................................................................................................65
19
Alarm.........................................................................................................................................................................67
20
Calculator.................................................................................................................................................................69
21
Bluetooth..................................................................................................................................................................71
22
Date and time .........................................................................................................................................................73
23
Profiles ......................................................................................................................................................................75
24
Screen display .........................................................................................................................................................79
25
Language..................................................................................................................................................................81
26
Power and battery..................................................................................................................................................83
27
Network coverage ..................................................................................................................................................85
28
SIM card....................................................................................................................................................................87
29
Security .....................................................................................................................................................................89
30
Third-party program control ................................................................................................................................95
31
BrickBreaker ............................................................................................................................................................99
32
Service books........................................................................................................................................................ 101
33
Frequently asked questions.............................................................................................................................. 103
34
General — frequently asked questions........................................................................................................... 105
35
Phone — frequently asked questions.............................................................................................................. 107
36
Email and PIN messages — frequently asked questions ........................................................................... 109
37
SMS messages — frequently asked questions.............................................................................................. 115
38
MMS messages — frequently asked questions ............................................................................................ 117
39
Attachments — frequently asked questions ................................................................................................. 119
40
Synchronization — frequently asked questions ........................................................................................... 123
41
Walkie-Talkie — frequently asked questions ................................................................................................ 127
42
Browser — frequently asked questions .......................................................................................................... 129
43
Contacts — frequently asked questions......................................................................................................... 133
44
Calendar — frequently asked questions ........................................................................................................ 135
45
Bluetooth — frequently asked questions....................................................................................................... 137
46
Security — frequently asked questions .......................................................................................................... 139
47
Shortcuts ............................................................................................................................................................... 141
48
Legal notice .......................................................................................................................................................... 143
Index....................................................................................................................................................................... 145
1
Enterprise activation
About enterprise activation
2. In the device options, click Advanced Options.
Activate the device over the wireless network
3. Click Enterprise Activation.
Verify activation status
4. Type your corporate email address and the
password provided to you by your system
administrator.
About enterprise activation
Use the enterprise activation feature to integrate your
BlackBerry® device with your corporate Microsoft®
Outlook®, IBM® Lotus Notes®, or Novell®
Groupwise® email account if you have access to a
BlackBerry Enterprise Server™ version 4.0 or later. You
can also use the enterprise activation feature to load
or restore device data that is saved as part of an
automatic wireless backup, personal information
management synchronization, or wireless email
reconciliation.
If you have access to a BlackBerry Enterprise Server
version 4.0 or later, and Enterprise Activation does not
appear in the device options, verify with your service
provider that your device is provisioned for enterprise
activation. If your device is provisioned for the service
and the option does not appear, contact your system
administrator.
If you do not have access to a BlackBerry Enterprise
Server version 4.0 or later, see the printed
documentation that accompanied your device for
more information about integrating your device with
an email account.
Activate the device over the wireless
network
1. Verify that you are in a wireless coverage area and
that your BlackBerry® device is connected to the
wireless network.
5. Click the trackwheel.
6. Click Activate.
Note:
Limit the use of your BlackBerry® device until
enterprise activation is complete.
Related topic
Why are some messages already on my device? (See
page 110.)
Verify activation status
If the BlackBerry® device has not yet been activated,
or you are upgrading your software, Enterprise
Activation might appear on the Home screen. Click
Enterprise Activation to check the activation status.
If Enterprise Activation does not appear on the Home
screen, in the device options, click Enterprise
Activation to check the activation status.
User Guide
10
2
Phone
Find your phone number
Phone shortcuts
Make phone calls
Phone — frequently asked questions
Make emergency calls
Acquire the GPS position of your device
Find your phone number
Change the privacy setting for location-based services
In the phone, the My Number field displays your
phone number.
Make calls using speed dial
Check voice mail
Answer calls
Mute calls
Place calls on hold
Adjust the phone volume
Turn on and off speakerphone
Make phone calls
On the Home screen, type a phone number. Press the
Send key. To end the call, press the End key.
Notes:
Press the Send key on any screen to open the phone.
Alternate between two calls
Select a contact, call log, or phone number link on any
screen and press the Send key to make a call.
Use other programs during calls
Related topics
Dial using letters
Add pauses or waits (See page 57.)
Make three-way calls
Can I use the phone when the device or keyboard is
locked? (See page 107.)
Assign speed dial numbers to keys
Log calls
Forward calls
Set call waiting
Set default country and area codes
Set corporate extension dialing
Set voice mail options
Set the TTY option
Set the default call volume
Reset call timers
Make emergency calls
You should be able to make emergency calls even if
your BlackBerry® device is locked or the SIM card is
not inserted. If your device is not connected to the
wireless network, it should connect automatically
when the emergency call is initiated.
To make an emergency call, perform one of the
following actions:
• Unlocked keyboard or device: In the phone, type
the emergency number. Press the Send key.
User Guide
• Locked keyboard or device: Click the trackwheel.
Click Emergency Call. Click Yes.
Note:
Emergency calls can only be made to official
emergency access numbers, for example 911 in North
America.
Related topic
About A-GPS support (See page 12.)
About A-GPS support
Depending on your service provider, your BlackBerry®
device might be enabled with Assisted Global
Positioning System (A-GPS) support.
If your device is enabled with A-GPS support, when
you make an emergency call from your device, an
emergency operator should be able to estimate your
approximate location (subject to A-GPS limitations).
Warning:
In an emergency, always provide detailed information
about your location to the emergency operator.
Because of certain limitations in A-GPS technology
and emergency infrastructure, the emergency operator
might not be able to estimate your location using only
A-GPS information.
Acquire the GPS position of your
device
Your BlackBerry® Global Positioning System (GPS)
location is determined using information from GPS
satellites, and it is expressed as a longitude and
latitude. To acquire your BlackBerry satellite position,
in the device options, click Location Based Services.
Click the trackwheel. Click Refresh GPS.
12
Note:
If you cannot acquire your BlackBerry satellite position
by clicking Refresh GPS, try again when your
BlackBerry device is exposed to a wide area of open
sky.
Related topics
About A-GPS support (See page 12.)
Change the privacy setting for location-based services
(See page 12.)
About location-based services
The privacy setting for location-based services controls
whether programs on your BlackBerry® device can use
the GPS position of your device. For example, a
program could use the GPS position of your device to
give you driving directions.
Change the privacy setting for
location-based services
To set the privacy level for location-based services on
your BlackBerry® device, in the device options, click
Location Based Services. Perform one of the
following actions:
• To be prompted each time a location-based
service program wants to use the GPS position of
your device, set the Privacy Setting field to By
Permission. Click the trackwheel. Click Save.
• To prevent location-based service programs from
using the GPS position of your device, set the
Privacy Setting field to Restricted. Click the
trackwheel. Click Save.
• To always allow location-based service programs
to use the GPS position of your device, set the
Privacy Setting field to Unrestricted. Click the
trackwheel. Click Save.
2: Phone
Note:
If you set the privacy level for location-based services
on your device to By Permission or Restricted, and you
make an emergency call from your device, an
emergency operator should still be able to estimate
your approximate location (subject to A-GPS
limitations).
Related topic
About location-based services (See page 12.)
Note:
You can also press the Send key to answer a call. If
you are already connected to a call and you receive
another call, press the Send key to place the current
call on hold and answer the incoming call.
Related topics
Can I use the phone when the device or keyboard is
locked? (See page 107.)
Use Bluetooth wireless technology during a call (See
page 72.)
Make calls using speed dial
In the phone, hold the key that is assigned to the
contact or phone number.
Note:
You can also use speed dial to make a phone call on
the Home screen or in the messages list.
Related topics
Assign speed dial numbers to keys (See page 14.)
Change speed dial numbers (See page 14.)
Check voice mail
In the phone, click the trackwheel. Click Call
Voicemail.
Answer calls
To answer a call, click Answer. If you do not want to
answer a call, click Ignore.
If you are already connected to a call and you receive
another call, perform one of the following actions:
• To end your current call and answer the incoming
call, click Answer - Drop Current.
Mute calls
To mute a call, click the trackwheel. Click Mute. To
turn mute off, click the trackwheel. Click Turn Mute
Off.
Place calls on hold
To place a call on hold, click the trackwheel. Click
Hold. To resume the call, click the trackwheel. Click
Resume.
Adjust the phone volume
During a call, roll the trackwheel up to increase the
volume or roll the trackwheel down to decrease the
volume.
Turn on and off speakerphone
To turn on speakerphone, during a call, press the
Speakerphone button.
To turn off speakerphone, during a call, press the
Speakerphone button again.
• To place the current call on hold and answer the
incoming call, click Answer - Hold Current.
To end a call, press the End key.
13
User Guide
Warning:
Do not hold the BlackBerry® device near your ear
while you use speakerphone. Hearing damage can
occur. See the BlackBerry Safety and Product
Information Booklet for more information about using
speakerphone safely.
Note:
To use this feature, your SIM card must be provisioned
for three-way calling. Contact your service provider for
more information.
Assign speed dial numbers to keys
Related topic
1. In the phone, click the trackwheel.
Use Bluetooth wireless technology during a call (See
page 72.)
2. Click View Speed Dial List.
Alternate between two calls
To alternate between two connected calls, click the
trackwheel. Click Swap.
Use other programs during calls
To use other device programs during a call, click the
trackwheel. Click Home Screen.
Dial using letters
To type letters when dialing a phone number, use the
multi-tap input method. Hold the Alt key. To type the
first letter on the key, press the key once. To type the
second letter on the key, press the key twice.
Note:
When you type a letter in a phone number, your
BlackBerry® device dials the number that is associated
with the letter on a conventional phone keypad.
Make three-way calls
1. During a call, press the Send key.
2. Type a phone number or select a contact.
3. Press the Send key.
4. During the second call, click the trackwheel.
5. Click Join.
14
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
6. Click Add Speed Dial To .
Note:
To assign a contact or phone number from the phone
to a speed dial key, select a contact or phone number.
Hold an unassigned key. Click OK.
Related topic
Change speed dial numbers (See page 14.)
Change speed dial numbers
In the phone, click the trackwheel. Click View Speed
Dial List. Click a contact or phone number. Perform
one of the following actions:
• To change the contact that is assigned to a speed
dial key, click Edit. Click a new contact. Click Add
Speed Dial To .
• To assign the contact to a different speed dial key,
click Move. Roll the trackwheel to move the
contact. Click the trackwheel.
• To delete a contact from the speed dial list, click
Delete.
About call logs
Call logs appear when you open the phone. Missed
call logs also appear in the messages list.
2: Phone
Log calls
5. Click a forwarding phone number.
To set whether call logs appear in the messages list, in
the phone options, click Call Logging. Select the call
log type that you want to appear in the messages list.
Press the Space key.
6. Click the trackwheel.
If you do not want any call logs to appear in the
messages list, select None. Press the Space key.
Related topics
About call logs
Manage call logs (See page 15.)
7. Click Save.
Note:
Before you enable call forwarding, verify that you have
call forwarding phone numbers added. Depending on
your SIM card, the phone numbers for your call
forwarding profiles might already be specified. You
might not be able to change them or add new ones.
Contact your service provider for more information.
Can I set the phone to display frequently called
numbers? (See page 108.)
Related topics
How do I change how long messages and phone call
logs remain in the messages list? (See page 112.)
Delete call forwarding phone numbers (See page 15.)
Manage call logs
How do I edit the phone number to which my calls are
forwarded? (See page 108.)
In the phone, or in the messages list, open a call log.
Click the trackwheel. Perform one of the following
actions:
• To add notes to the call log, click Add Notes.
• To edit call log notes, click Edit Notes.
• To forward call log notes, click Forward.
• To delete call log notes, in the open call log, click
the trackwheel. Click Edit Notes. Click the
trackwheel. Click Clear Field.
Note:
You cannot add notes to Walkie-Talkie call logs.
Forward calls
Add call forwarding phone numbers (See page 15.)
Can I use call forwarding? (See page 108.)
Add call forwarding phone numbers
1. On the Call Forwarding screen, click a type of calls
to forward.
2. Click New Number.
3. Type a phone number.
4. Press the Enter key.
5. Click the trackwheel.
6. Click Close.
Related topic
How do I edit the phone number to which my calls are
forwarded? (See page 108.)
1. In the phone options, click Call Forwarding.
2. Click the type of calls to forward.
3. Click Do Not Forward or the current forwarding
phone number.
4. Click Change Number.
Delete call forwarding phone
numbers
On the Call Forwarding screen, click the current call
forwarding number. Click Edit Numbers. Click a
phone number. Click Delete.
15
User Guide
How do I edit the phone number to which my calls are
forwarded? (See page 108.)
Warning:
If you roam to another country and you change your
smart-dialing options, phone numbers for contacts in
your address book might not be dialed correctly.
Set call waiting
Related topic
In the phone options, click Call Waiting. Set the Call
Waiting Enabled field to Yes. Click the trackwheel.
Click Save.
About smart dialing (See page 16.)
Related topic
Set corporate extension dialing
Related topic
1. In the phone options, click Smart Dialing.
Can I use call waiting? (See page 108.)
2. In the Number field, type the main phone number
for a corporation.
About smart dialing
3. Set how long the BlackBerry® device waits before
dialing an extension.
You can specify default country and area codes so that
any numbers that are specified as links, or any
numbers in your address book that do not contain
these codes, are dialed correctly.
If you call a corporation frequently, you can also set
your smart-dialing options so that you do not have to
type the main number for the corporation. To call a
contact in the corporation, you only need to press the
X key and type the extension number.
Set default country and area codes
1. In the phone options, click Smart Dialing.
2. Set the Country Code and Area Code fields.
3. In the National Number Length field, set the
default length for phone numbers in your country.
4. Click the trackwheel.
5. Click Save.
Note:
When you calculate the default length for phone
numbers, include your area code and local number,
but do not include your country code or the National
Direct Dialing prefix.
16
4. In the Extension Length field, set the default
length for extensions.
5. Click the trackwheel.
6. Click Save.
Related topic
About smart dialing (See page 16.)
Set voice mail options
In the phone options, click Voicemail. Type a voice
mail access number and any additional numbers, such
as a password or extension. Click the trackwheel. Click
Save.
Notes:
If your SIM card is provisioned for voice mail, the voice
mail access number might already appear on the
screen. Contact your service provider for more
information about voice mail for your SIM card.
If your SIM card is not provisioned for voice mail, you
can type the access number for a different voice mail
system.
2: Phone
About TTY
2. Click Status.
You can use text telephone (TTY) to make calls to, and
receive calls from, other TTY devices. If you connect
your BlackBerry® device to a TTY device, calls that you
receive on your device are converted to text.
3. Click Last Call or Total Calls.
When TTY is enabled, an indicator appears in the
device status section of the screen.
Note:
The TTY option is only available on some BlackBerry®
devices. Contact your service provider for more
information.
Set the TTY option
In the phone options, click TTY. Set the TTY Mode
field. Click the trackwheel. Click Save.
Related topics
About TTY (See page 17.)
Can I use a TTY device with my device? (See page
108.)
About default call volume
You can specify a default volume level that is used for
all calls, even if you adjusted the volume during a
previous call.
Set the default call volume
4. Click Clear Timer.
5. Click the trackwheel.
6. Click Save.
Phone shortcuts
To open the phone, press the Send key.
To end a call, press the End key.
To call a selected contact or phone number, press the
Send key.
To call a speed dial number, hold the assigned key.
To add an extension to a phone number, press the X
key. Type the extension number.
To call your voice mail access number, hold 1.
To type a letter in a number field, hold the Alt key. To
type the first letter on a key, press the letter key once.
To type the second letter on a key, press the letter key
twice.
To turn mute on and off during a call, press the
exclamation point (!) key.
To turn speakerphone on and off during a call, press
the Speakerphone button.
To change the volume during a call, roll the
trackwheel.
To move to the top of the call log list in the phone,
press the Space key.
In the phone options, click General Options. Set the
Default Call Volume field. Click the trackwheel. Click
Save.
To insert a wait when typing a phone number, press
the exclamation point (!) key.
Related topic
To insert a plus sign (+) when typing a phone number,
hold 0.
About default call volume (See page 17.)
To insert a pause when typing a phone number, press
the comma (,) key.
Reset call timers
1. In the phone, click the trackwheel.
17
User Guide
18
3
Email messages
Open messages
Send email messages
Save draft messages
Add multiple contacts to a message
Set the importance level
Note:
If your BlackBerry® device is integrated with more
than one email account, you might be able to open
messages from the message list for a specific email
account.
Resend sent messages
Send email messages
Resend pending messages
1. In the messages list, click the trackwheel.
Manage messages
2. Click Compose Email.
File messages
3. In the To field, type an email address or a contact
name.
View filed messages
4. Type a message.
Delete multiple messages at one time
5. Click the trackwheel.
Mark messages as opened or unopened
6. Click Send.
Search the messages list
Save a copy of messages sent from the device
Add an auto signature
Set an out-of-office reply
Create filters
Set folder redirection
Messages shortcuts
Email and PIN messages — frequently asked questions
Open messages
An unopened message appears in the messages list
with a closed envelope icon. After you open the
message, the closed envelope changes to an open
envelope.
Notes:
If a list of names appears as you type a contact name,
click a name to add that contact to your message.
If your BlackBerry® device is integrated with more
than one email account, you can select an account to
send the message from. At the top of the message, in
the Send Using field, press the Space key until the
preferred email account appears. You might also be
able to send messages from the message list for a
specific email account.
Related topic
Search for contacts in your company address book
(See page 57.)
User Guide
Save draft messages
Resend pending messages
To save a draft of a message, click the trackwheel.
Click Save Draft.
Messages that appear in the messages list with a clock
icon are pending and should be resent automatically.
To manually resend the message, in the open
message, click the trackwheel. Click Resend. If your
message cannot be sent after a period of time, you
receive a message indicating that the message was
not sent successfully.
Add multiple contacts to a message
To add multiple contacts to a message, in a blank To
or CC field, type an email address, PIN number, or a
contact name.
To add a blind carbon copy (BCC) recipient, click the
trackwheel. Click Add Bcc.
To attach a contact to a message, click the trackwheel.
Click Attach Address.
Set the importance level
1. When composing a message, click the trackwheel.
2. Click Options.
3. Set the Importance field to High or Low.
4. Click the trackwheel.
5. Click Save.
Resend sent messages
To change the text in a sent message and resend it, in
the open message, click the trackwheel. Click Edit.
Change the text. Send the message.
To change the recipient of a sent message and resend
it, in the open message, click the trackwheel. Click
Edit. Click a contact. Click Change Address. Click a
new contact. Send the message.
To resend your message to the same contact, in the
open message, click the trackwheel. Click Resend.
Manage messages
Open a message. Click the trackwheel. Click one of the
following menu items:
• Save
• Reply
• Forward
• Forward As
• Reply To All
• Delete
Notes:
To remove the original message from a reply, click the
trackwheel. Click Delete Original Text.
If your BlackBerry® device is integrated with more
than one email account, you might be able to manage
messages from the message list for a specific email
account.
File messages
To file a message, click the message. Click File. Click a
folder. Click File.
Notes:
To expand a folder, click a folder with a plus sign (+)
beside it. Click Expand.
To collapse a folder, click a folder with a minus sign (-)
beside it. Click Collapse.
20
3: Email messages
Related topics
Can I file messages? (See page 111.)
View filed messages (See page 21.)
View filed messages
Save a copy of messages sent from
the device
In the messages options, click Email Settings. Set the
Save Copy In Sent Folder field to Yes. Click the
trackwheel. Click Save.
To display all filed messages in the messages list, in
the messages options, click General Options. Set the
Hide Filed Messages field to No. Click the trackwheel.
Click Save.
Note:
Copies of sent messages are stored in the Sent Items
folder in your desktop email program.
To view messages that are stored in a specific folder, in
the messages list, click the trackwheel. Click View
Folder. Click a folder. Click Select Folder.
About auto signatures
Delete multiple messages at one
time
To delete multiple messages, hold the Shift key and
select messages. Press the Backspace/Delete key.
To delete messages that you sent or received prior to
or on a specific date, click a date field. Click Delete
Prior.
Note:
When your email messages are reconciled between
your BlackBerry® device and your desktop email
program, any messages that you have deleted from
your device using the Delete Prior option are not
deleted from your desktop email program.
Related topic
Reconcile deleted messages (See page 39.)
Mark messages as opened or
unopened
To change the status of a message, click a message.
Click Mark Opened or Mark Unopened.
Your auto signature is added to your email messages
after you send them. The auto signature does not
appear on your BlackBerry® device when you compose
the message.
To add an auto signature from your device, your
device must be integrated with an account that uses
BlackBerry Enterprise Server™ version 4.0 or later.
Add an auto signature
1. In the messages options, click Email Settings.
2. Set the Use Auto Signature field to Yes.
3. Type an auto signature.
4. Click the trackwheel.
5. Click Save.
Note:
You can also add an auto signature in the BlackBerry
Desktop Software. If you use the BlackBerry Internet
Service™, log in to your account using a desktop
browser to add an auto signature.
Related topic
About auto signatures (See page 21.)
To change the status of multiple unread messages to
read, click a date field. Click Mark Prior Opened.
21
User Guide
About out-of-office replies
The out-of-office reply should be sent automatically to
a contact the first time that contact sends you an
email message.
To set an out-of-office reply on your BlackBerry®
device, your device must be integrated with an
account that uses BlackBerry Enterprise Server™
version 4.0 or later.
Set an out-of-office reply
If the message does not meet any filter criteria and
should not be forwarded, set the If no filters apply,
send email to handheld field to No.
Filters are applied to messages based on the order in
which they appear. If you create multiple filters that
could apply to the same message, you must decide
which one should be applied first by placing that filter
higher in the list.
To create filters on your device, your device must be
integrated with an account that uses BlackBerry
Enterprise Server™ version 4.0 or later.
1. In the messages options, click Email Settings.
2. Set the Use Out Of Office Reply field to Yes.
Create filters
3. Type a reply.
1. In the messages options, click Email Filters.
4. If you use an IBM® Lotus Notes® desktop email
program, in the Until field, set the date on which
the out-of-office reply should be turned off.
2. Click the trackwheel.
5. Click the trackwheel.
6. Click Save.
3. Click New.
4. Set the filter information.
5. Click the trackwheel.
6. Click Save.
Note:
You can also set an out-of-office reply in your desktop
email program. If you use the BlackBerry Internet
Service™, log in to your account using a desktop
browser to set an out-of-office reply.
Notes:
To add a contact to the From or Sent to fields, click
the trackwheel. Click Select Name. Click a name. Click
Continue.
Related topic
To make the filter detect messages from multiple
contacts, use semicolons to separate contacts in the
From or Sent to fields.
About out-of-office replies (See page 22.)
About filters
You can create filters to specify which email messages
are forwarded to your BlackBerry® device and which
messages remain in your desktop email program. To
forward messages to your device, when creating a
filter, select Forward with Level 1 Notification (sends
messages with higher priority) or Forward header
only (sends messages with only the To, Sent, and
From fields).
22
You can also use the BlackBerry Desktop Software to
create filters. If you use the BlackBerry Internet
Service™, log in to your account using a desktop
browser to create filters.
Related topics
About filters (See page 22.)
Manage filters (See page 23.)
Create filters quickly (See page 23.)
3: Email messages
Manage filters
Click a filter. Perform one of the following actions:
• To turn on the filter, select a filter. Press the Space
key.
• To view and edit a filter, click a filter. Click Edit.
• To move the filter higher or lower in the list, click
the filter. Click Move. Roll the trackwheel to move
the filter. Click the trackwheel.
• To delete the filter, click a filter. Click Delete.
Create filters quickly
In the messages list, click a message on which to base
your filter. Perform one of the following actions:
• To create a filter based on the sender, click Filter
Sender. Type a title. Click the trackwheel. Click
Save.
• To create a filter based on the subject, click Filter
Subject. Type a title. Click the trackwheel. Click
Save.
About folder redirection
If rules within your desktop email program direct new
messages into different folders, you must specify
which folders should forward messages to your
BlackBerry® device.
To set folder redirection on your device, your device
must be integrated with an account that uses
BlackBerry Enterprise Server™ version 4.0 or later.
Set folder redirection
1. In the messages options, click Email Settings.
6. Click Save.
Notes:
Make sure that you select the Inbox check box. If you
do not select the Inbox check box, messages are not
forwarded from this folder.
To select all your folders for redirection, including your
Sent Items folder, select the Select All check box.
Messages that are sent from your desktop email
program also appear on your BlackBerry® device.
You can also use the BlackBerry Desktop Software to
specify folder redirection settings. If you use the
BlackBerry Internet Service™, log in to your account
using a desktop browser to specify folder redirection
settings.
Related topics
About folder redirection (See page 23.)
How do I stop messages that are sent from my
desktop email program from appearing on my device?
(See page 113.)
How do I make changes to the folders on my device?
(See page 113.)
Messages shortcuts
To open a selected message, press the Enter key.
To compose a message from the messages list, press
the comma (,) key.
To reply to a message, press the exclamation point (!)
key.
To forward a message, press the period (.) key.
To reply to all, press the question mark (?) key.
To move down a page, press 9.
2. Click the trackwheel.
To move up a page, press 3.
3. Click Folder Redirection.
To view sent messages or call logs for outgoing phone
calls, in the messages list, press the Alt key + the
period (.) key.
4. Select the check boxes beside the folders from
which messages should be forwarded.
5. Click the trackwheel.
To view received messages or call logs for incoming
phone calls, in the messages list, press the Alt key + 3.
23
User Guide
To view voice mail messages, in the messages list,
press the Alt key + 7.
To move to the last cursor position in a received
message, press 5.
24
4
PIN messages
About PIN messages
Find your PIN
Open messages
Send PIN messages
Save draft messages
Note:
If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 4.0 or later, your PIN appears on the Enterprise
Activation screen.
Add multiple contacts to a message
Send PIN messages
Resend sent messages
1. In the messages list, click the trackwheel.
Manage PIN messages
Delete multiple messages at one time
Mark messages as opened or unopened
Search the messages list
Messages shortcuts
Email and PIN messages — frequently asked questions
About PIN messages
A personal identification number (PIN) uniquely
identifies each BlackBerry® device on the network. If
you know the PIN of another BlackBerry device user,
you can send a PIN message to that person. PIN
messages are not routed through an existing email
account.
When your PIN message is delivered to the recipient,
in the messages list, a D appears with a check mark
beside the PIN message.
2. Click Compose PIN.
3. In the To field, type a PIN or a contact name.
4. Type a message.
5. Click the trackwheel.
6. Click Send.
Note:
If a list of names appears as you type a contact name,
click a name to add that contact to your message.
Manage PIN messages
Open a message. Click the trackwheel. Click one of the
following menu items:
• Save
• Reply
• Forward
• Forward As
• Reply To All
Find your PIN
In the device options, click Status.
• Delete
User Guide
Note:
To remove the original message from a reply, click the
trackwheel. Click Delete Original Text.
26
5
SMS messages
About SMS messages
Find your SMS number
Open SMS messages
Manage messages
Messages shortcuts
SMS messages — frequently asked questions
About SMS messages
With an SMS-compatible phone number, you can
receive short message service (SMS) messages. An
SMS-compatible number is a phone number that your
service provider has enabled for SMS.
Find your SMS number
In the phone, the My Number field displays your
phone number. If your BlackBerry® device is enabled
for SMS, this number is also your SMS number.
Open SMS messages
An unopened SMS message appears in the messages
list with a closed italic envelope icon. After you open
the message, the closed italic envelope changes to an
open italic envelope.
Manage messages
Open a message. Click the trackwheel. Click one of the
following menu items:
• Save
• Delete
User Guide
28
6
MMS messages
About MMS messages
Find your MMS number
Open MMS messages
Send MMS messages
Send MMS messages from the browser, pictures list, or
calendar
Save draft messages
Add multiple contacts to a message
Set the importance level
Set delivery and read notification
Manage MMS message attachments
Messages shortcuts
Manage MMS messages
About MMS messages
With an MMS-compatible number, you can send and
receive multimedia message service (MMS) messages.
An MMS-compatible number is a phone number that
your service provider enables for MMS.
You can only send non recurring appointments in
MMS messages. If you attach a meeting, the attendees
are removed.
Find your MMS number
In the phone, the My Number field displays your
phone number. If your BlackBerry® device is enabled
for MMS, this number is also your MMS number.
Open MMS messages
An unopened MMS message appears in the messages
list with a closed italic envelope icon. After you open
the message, the closed italic envelope changes to an
open italic envelope.
If MMS content does not appear when you open the
message, click the trackwheel. Click Retrieve.
Send MMS messages
1. In the messages list, click the trackwheel.
2. Click Compose MMS.
3. Click [Use Once].
If your service provider supports MMS, you can send
MMS messages that contain .jpg, .gif, .wbmp, .png,
.smil, .midi, .wav, .vcf (vCard®), or .vcs (vCalendar®)
content and receive MMS messages that contain .jpg,
.gif, .wbmp, .png, .midi, .wav, .txt, .midi, .vcf, .vcs, or
.smil content.
4. Click MMS.
You can add one or more images that are not
copyright protected to an MMS message, but the
message cannot exceed 300 KB.
8. Click Continue.
5. Select a send method.
6. Type an MMS-compatible phone number or an
email address.
7. Click the trackwheel.
9. Type a message.
10. Click the trackwheel.
User Guide
11. Click Attach Address, Attach Appointment,
Attach Picture, or Attach Audio.
3. Set the Confirm Delivery and Confirm Read
fields.
12. Click a contact, appointment, image, or audio file.
4. Click the trackwheel.
13. Click Continue.
5. Click Save.
14. Click the trackwheel.
15. Click Send.
Notes:
If you have added contacts to the address book, you
can select a contact from the list after you click
Compose MMS.
To send an MMS message quickly from the phone,
type an MMS-compatible phone number. Click the
trackwheel. Click MMS.
Related topic
Can I configure notification for all MMS messages?
(See page 117.)
Manage MMS message attachments
In an open message, click an image or a vCalendar or
vCard attachment. Click View Image, View
Appointment, or View Address. Click the trackwheel.
Click one of the following menu items:
If you attach image files, you can set the duration that
each picture displays when the recipient opens the
MMS message. In a Slide Duration field, press the
Space key.
• Save
Related topic
Notes:
Images are saved in the pictures list.
Can I send and receive MMS messages? (See page
117.)
Send MMS messages from the
browser, pictures list, or calendar
1. In the browser or pictures list, click an image. In
the calendar, click an appointment.
2. Click Send As MMS.
3. Add a contact.
4. Type a message.
5. Click the trackwheel.
6. Click Send.
Set delivery and read notification
1. When composing an MMS message, click the
trackwheel.
2. Click Options.
30
• Add To Calendar
• Add Contact
To play an audio file, click Play. Roll the trackwheel to
increase or decrease the volume. To stop playing the
file, click the trackwheel.
Manage MMS messages
In an open MMS message, click the trackwheel. Click
one of the following menu items:
• Save
• Reply
• Forward
• Reply To All
• Delete
Notes:
When you reply to an MMS message, the previous
message is not included.
6: MMS messages
You cannot edit the content of an MMS message that
you forward. You can only forward an MMS message if
the content is not copyright protected.
Additional options might also be available if the
message contains .smil content.
31
User Guide
32
7
Search
About search
Search the messages list
Recall searches
Manage saved searches
Search for messages from a specific contact
Search for messages with a specific subject
Search for PIM items
Searching for SSP messages
Searching for PGP messages
Search shortcuts
About search
In the messages list, you can search using criteria that
you set and you can save the search criteria for future
use. You can also search for contacts or search for all
messages that contain the same subject.
You can use the search program to search messages
and personal information management (PIM) items,
such as tasks, memos, contacts, and calendar entries,
on your BlackBerry® device. You can also manage PIM
items from the search results list.
Search the messages list
Notes:
To save a search after setting the search criteria, click
the trackwheel. Click Save. Add a title and a shortcut
key for your search. Click the trackwheel. Click Save.
If your BlackBerry® device is integrated with more
than one email account, and you want to search for
messages in a specific email account, set the Service
field.
Related topics
Recall searches (See page 33.)
Manage saved searches (See page 33.)
Search for messages from a specific contact (See page
34.)
Search for messages with a specific subject (See page
34.)
Search for PIM items (See page 34.)
Recall searches
To view your saved searches, in the messages list, click
the trackwheel. Click Search. Click the trackwheel.
Click Recall.
Manage saved searches
1. In the messages list, click the trackwheel.
In the list of saved searches, click a search. Click one of
the following menu items:
2. Click Search.
• Select Search
3. Set the search criteria.
• Edit Search
4. Click the trackwheel.
• Delete Search
5. Click Search.
User Guide
Note:
To view the criteria of your last search quickly, in the
list of searches, click the trackwheel. Click Last.
Search for PIM items
Related topic
2. In the Name field, type a contact name to search
for.
Recall searches
1. In the search program, in the Text field, type text
to search for.
3. Select one or more programs.
Search for messages from a specific
contact
4. Click the trackwheel.
To search for all messages received from a specific
sender, in the messages list, click a message. Click
Search Sender.
Notes:
If you type more than one word in the Text or Name
field, all the words must appear for the search to be
successful.
To search for all messages sent to a specific recipient,
in the messages list, click a message. Click Search
Recipient.
Note:
If your BlackBerry® device is integrated with more
than one email account, you might be able to start a
search from the message list for a specific email
account. The device searches only for messages in that
list. To search all email accounts for messages from a
specific contact, search from the main messages list.
Search for messages with a specific
subject
To search for all messages with the same subject, click
a message. Click Search Subject.
Note:
If your BlackBerry® device is integrated with more
than one email account, you might be able to start a
search from the message list for a specific email
account. The device searches only for messages in that
list. To search all email accounts for messages with a
specific subject, search from the main messages list.
34
5. Click Search.
File attachments are not searched when you search
PIM items.
Related topic
How do I search for text in a file attachment? (See
page 120.)
Search shortcuts
To search for text in a specific program, in the
program, click the trackwheel. Click Find. Type the
text.
To search for a contact, in a list of contacts, type the
contact name or initials separated by a space.
To stop a search that is in progress, press the Escape
button.
8
Attachments
About attachments
Open a file attachment
Open a file attachment
1. In a message, click the trackwheel.
Open embedded content
2. Click Open Attachment.
View tables in attachments
3. Click the attachment.
View attachment information
4. Click Expand.
Navigate spreadsheet attachments
5. Perform one of the following actions:
Navigate image attachments
View presentations
Navigate presentation attachments
Manage vCard address book attachments
Attachments shortcuts
Attachments — frequently asked questions
About attachments
You can view several types of file attachments on your
BlackBerry® device, including .zip, .htm, .html, .doc,
.dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can
also view .bmp, .gif, .jpg, .png, and .tif image
attachments.
If your device is integrated with an account that uses
BlackBerry Enterprise Server™ version 4.1 or later, you
can view .wmf files on your device.
In the messages list, a paper clip icon appears beside
messages with attachments.
Related topic
Can I view file attachments on my device? (See page
119.)
• To open a table of contents for the file
attachment, click Table of Contents.
• To open the file attachment, click Full
Content.
6. Click Retrieve.
Note:
To reopen an image attachment quickly, in the
message, click the attachment image. Click Open
Attachment.
Open embedded content
In an attachment, click a content link. Click Retrieve.
To return to the attachment, press the Escape button.
Examples of embedded content include tables,
images, footnotes, text boxes, or comments.
View tables in attachments
To preview a table that is embedded in a document,
click the table link. Click Retrieve.
To view the full table in the table preview, click the
Table Link link. Click Retrieve.
User Guide
View attachment information
To view the size, author, publication date, and other
information about the attachment, open the
attachment. Click the file name. Perform one of the
following actions:
• If you have opened the complete file attachment,
click View Info.
• If you have not opened the complete file
attachment, click Retrieve Info.
Navigate spreadsheet attachments
To scroll horizontally in a spreadsheet, hold the Alt key
and roll the trackwheel.
To move to a specific cell in a spreadsheet, click the
trackwheel. Click Go to Cell. Type the cell coordinates.
Click the trackwheel.
To display the contents of a cell in a spreadsheet, click
the trackwheel. Click View Cell.
To view the previous worksheet in a workbook, click
the trackwheel. Click Prev Sheet.
To view the next worksheet in a workbook, click the
trackwheel. Click Next Sheet. If the next worksheet
has not yet been retrieved, in the attachment, click the
trackwheel. Click More.
To switch to a different worksheet in a workbook, click
the trackwheel. Click Table of Contents. In the table
of contents, click a worksheet. Perform one of the
following actions:
• If the worksheet has been retrieved (underlined
with a solid line), click View.
• If the worksheet has not been retrieved
(underlined with a dashed line), click Retrieve.
To view all the worksheets in the table of contents,
click the trackwheel. Click More.
Navigate image attachments
To pan horizontally across an image, hold the Alt key
and roll the trackwheel.
36
To zoom into or out of an image, click the trackwheel.
Click Zoom In or Zoom Out.
To zoom to the original image size, click the
trackwheel. Click Zoom 1:1.
To turn an image 90 degrees in a clockwise direction,
click the trackwheel. Click Rotate.
To view an image in more detail after zooming in, click
the trackwheel. Click Enhance.
To view an image at a higher resolution, click the
trackwheel. Click Full Image.
To view the previous page in a multiple-page image,
click the trackwheel. Click Prev Page.
To view the next page in a multiple-page image, click
the trackwheel. Click Next Page. If the next page has
not yet been retrieved, in the attachment, click the
trackwheel. Click More.
To switch to a different page in a multiple-page
image, click the trackwheel. Click Table of Contents.
In the table of contents, click a page. Perform one of
the following actions:
• If the page has been retrieved (underlined with a
solid line), click View.
• If the page has not been retrieved (underlined
with a dashed line), click Retrieve.
To view all the pages in the table of contents, click the
trackwheel. Click More.
View presentations
To view a Microsoft® PowerPoint® presentation in its
original format, in the presentation, click the
trackwheel. Click View Slides.
To view a PowerPoint presentation as a slide show, in
the presentation, click the trackwheel. Click Slide
Show.
To view only text in a PowerPoint presentation, in the
presentation, click the trackwheel. Click View Text.
To view both text and slides, in the presentation, click
the trackwheel. Click View Both.
8: Attachments
Note:
To view more than the text of a PowerPoint
presentation, your BlackBerry® device must be
integrated with an account that uses BlackBerry
Enterprise Server™ version 4.1 or later.
Related topic
Navigate presentation attachments (See page 37.)
Manage vCard address book
attachments
To view a vCard® attachment, in an open message,
click the attachment. Click View Attachment.
To add the contact information to your address book,
in an address book attachment, click the trackwheel.
Click Add to Address Book.
Navigate presentation attachments
To update contact information, in an address book
attachment, click the trackwheel. Click Update
Address.
To view the next slide in a presentation, click the
trackwheel. Click Next Slide.
Related topic
To view the previous slide in a presentation, click the
trackwheel. Click Prev Slide.
About vCard address book attachments (See page 37.)
To stop a slide show, click the trackwheel. Click Close.
Attachments shortcuts
To zoom, rotate, enhance, or save a slide, in slide view
or text and slide view, click a slide. Click View. Click
the trackwheel. Click a menu item.
Note:
You can only navigate presentation attachments if
your BlackBerry® device is integrated with an account
that uses BlackBerry Enterprise Server™ version 4.1 or
later.
About vCard address book
attachments
Address book attachments (vCard®.vcf files) contain
contact information for a specific user. When you add
a vCard attachment to your email message, recipients
of your message can view and add your contact
information to their BlackBerry® device address books.
When you open a message that contains a vCard
attachment, a book icon appears at the bottom of the
message with the name of the attached contact.
To change the column size, press the exclamation
point (!) key.
To move to a specific cell, press 5.
To display the contents of a cell, press the Space key.
To zoom into an image, press 3. To continue zooming
into an image, hold the Shift key and roll the
trackwheel.
To zoom out of an image, press 9. To continue
zooming out of an image, hold the Shift key and roll
the trackwheel.
To zoom to the original image size, press 5.
To rotate an image, press the period (.) key.
To view the next slide in a presentation, press 6.
To view the previous slide in a presentation, press 4.
To view a presentation as a slide show, press the
question mark (?) key.
To stop a slide show, hold the Escape button.
To move between presentation views, in a
presentation, press the Symbol key.
37
User Guide
38
9
Synchronizing data
About email reconciliation
Turn on wireless email reconciliation
Reconcile deleted messages
About PIM synchronization
Turn on wireless PIM synchronization
Note:
Set the wireless reconcile option for each email
account that is integrated with your BlackBerry®
device.
Related topic
Synchronization — frequently asked questions
Can I reconcile email messages over the wireless
network? (See page 123.)
About email reconciliation
Reconcile deleted messages
If you turn on email reconciliation, any messages that
you file or delete on your BlackBerry® device should
also be filed or deleted in your desktop email program.
Likewise, any changes that you make to messages in
your desktop email program should be reflected on
your device.
To set how deleted messages are reconciled between
your BlackBerry® device and desktop email program,
in the messages options, click Email Reconciliation.
Set the Delete On field. Click the trackwheel. Click
Save.
If your device integration option supports wireless
email reconciliation, changes are reconciled over the
wireless network.
Note:
Set the email reconciliation option for each email
account that is integrated with your device.
If your device integration option does not support
wireless email reconciliation, changes can be
reconciled using the BlackBerry Desktop Software. See
the BlackBerry Desktop Software Online Help for more
information about manual email reconciliation.
Related topic
Can I reconcile email messages over the wireless
network? (See page 123.)
Turn on wireless email reconciliation
In the messages options, click Email Reconciliation.
Set the Wireless Reconcile field to On. Click the
trackwheel. Click Save.
Related topic
Delete multiple messages at one time (See page 21.)
About PIM synchronization
You can synchronize personal information
management (PIM) items such as tasks, memos,
contacts, and calendar entries so that the entries on
your BlackBerry® device and in your desktop email
program are similar.
User Guide
If your device is integrated with an account that uses
BlackBerry Enterprise Server™ version 4.0 or later and
wireless PIM synchronization is turned on, PIM items
should be synchronized over the wireless network. You
can turn wireless PIM synchronization on and off using
the device.
If your device is integrated with an account that uses
BlackBerry Enterprise Server™ version 2.1 or later and
wireless calendar synchronization is enabled, calendar
entries should be synchronized over the wireless
network. You can synchronize all other PIM items
using the BlackBerry Desktop Software. See the
BlackBerry Desktop Software Online Help for more
information about synchronizing PIM items manually
or configuring wireless calendar synchronization using
the BlackBerry Desktop Software.
Related topic
Can I synchronize PIM items over the wireless
network? (See page 123.)
Turn on wireless PIM synchronization
In the tasks, memo, address book, or calendar options,
set the Wireless Synchronization field to Yes. Click
the trackwheel. Click Save.
If the Wireless Synchronization option does not appear
on the BlackBerry® device, you can set wireless
calendar synchronization using the BlackBerry
Desktop Software. See the BlackBerry Desktop
Software Online Help for more information.
Notes:
If you have been using your device with wireless PIM
synchronization turned off or you are turning on
wireless PIM synchronization for the first time,
synchronize your device using the BlackBerry Desktop
Software before you turn on wireless PIM
synchronization.
If you turn on wireless PIM synchronization on the
device, you cannot synchronize PIM items using the
BlackBerry Desktop Software.
40
Related topic
Can I synchronize PIM items over the wireless
network? (See page 123.)
10
Backing up and restoring device data
About backing up and restoring device data
Restore device data
About backing up and restoring
device data
If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 4.0 or later, settings on your device that are
not saved in your desktop email program should be
backed up over the wireless network. These settings
include fonts, bookmarks, and other device settings.
Information that is saved as part of personal
information management (PIM) synchronization or
wireless email reconciliation is not backed up.
If you are using the BlackBerry Desktop Software with
your device, you can back up and restore your device
data using the Backup and Restore tool. See the
BlackBerry Desktop Software Online Help for more
information about backing up and restoring device
data manually.
If your device is integrated with an account that uses
BlackBerry Enterprise Server™ version 4.0 or later and
your device data is lost or erased, you should be able
to restore your device data (but not message data)
using enterprise activation.
Restore device data
1. In the device options, click Advanced Options.
2. Click Enterprise Activation.
3. Type your corporate email address and the
password supplied by your system administrator.
4. Click the trackwheel.
5. Click Activate.
User Guide
42
11
Typing
Type text
Cut or copy text
Paste text
About AutoText
Use AutoText
Create AutoText entries
• To choose a selection from the list and continue
typing the same word, press the Enter key or click
the trackwheel.
• To choose a selection from the list and begin
typing a new word, press the Space key.
• To delete letters that you have typed, press the
Backspace/Delete key.
Manage AutoText entries
Related topic
Add entries to the custom word list
Typing shortcuts (See page 45.)
Manage the custom word list
Set the cursor speed
Cut or copy text
Typing shortcuts
1. Click the trackwheel.
Typing — frequently asked questions
2. Click Select.
3. Select text.
Type text
4. Click the trackwheel.
To type in most fields, use the SureType™ input
method. Press each letter key once until you have
typed an entire word. When you use SureType
technology, the letters on the screen should change
automatically until the word is complete.
Paste text
For example, to type the word run, press ER + UI +
BN. Press the Space key.
If you type all the letters in a word and the word does
not appear correctly, or if more than one word is
available for the keys that you pressed, use the list
that appears on the screen to build a word.
• To move through selections in the list, press the
Next key. You can also roll the trackwheel to move
forward and backward in the list.
5. Click Cut or Copy.
Place the cursor where you want to insert the cut or
copied text. Click the trackwheel. Click Paste.
Related topic
Copy and paste calculations (See page 69.)
About AutoText
AutoText is designed to replace specific text that you
type with the appropriate AutoText entry. Use
AutoText to correct spelling and to replace
abbreviations with complete words.
User Guide
Your BlackBerry® device has built-in AutoText entries
that correct common mistakes. For example, AutoText
changes hte to the.
You can create AutoText entries for your common
typing mistakes or for abbreviations. For example, you
might create an AutoText entry that replaces ttyl with
talk to you later.
Use AutoText
To use AutoText, type an AutoText entry. Press the
Space key.
Related topics
About AutoText (See page 43.)
Create AutoText entries (See page 44.)
Create AutoText entries
1. In the device options, click AutoText.
2. Click the trackwheel.
3. Click New.
4. In the Replace field, type the text to replace.
5. In the With field, type the text that should appear.
• Edit
• Delete
About the custom word list
When you type, the BlackBerry® device displays
possible words and letter combinations in a list below
the text. If you type a word or letter combination that
the device does not recognize, the word or letter
combination is added to the custom word list. The
next time that you type the word or letter
combination, you can select it from the list that
appears.
You can also add entries manually to the custom word
list.
If you do not use the words on the custom word list,
they are deleted after a period of time.
Add entries to the custom word list
1. In the device options, click Custom Wordlist.
2. Click the trackwheel.
3. Click New.
4. Type a word or letter combination.
6. In the Using field, set whether the entry is
capitalized exactly as typed (Specified Case) or
whether the entry is capitalized according to its
context (SmartCase).
5. Click the trackwheel.
7. Set the language.
Related topic
8. Click the trackwheel.
About the custom word list (See page 44.)
9. Click Save.
Related topic
What is the Insert Macro menu item? (See page 46.)
Manage AutoText entries
In the device options, click AutoText. Click an
AutoText entry. Click one of the following menu items:
44
6. Click the trackwheel.
7. Click Save.
Manage the custom word list
In the device options, click Custom Wordlist. Click an
entry. Click one of the following menu items:
• Edit
• Delete
• Clear Custom Wordlist
11: Typing
Set the cursor speed
In the device options, click Screen/Keyboard. Set the
Key Rate field. Click the trackwheel. Click Save.
To type a password, use the multi-tap input method.
To type the first letter on a key, press the letter key
once. To type the second letter on a key, press the
letter key twice.
Typing shortcuts
To type a number in a password field, hold the Alt key
and press the number key.
To type words quickly using the SureType™ input
method, type the entire word before you attempt to
make a correction.
To switch between NUM lock and the multi-tap input
method in a number or password field, hold the Shift
key.
To scroll through the list that appears when you type,
press the Next key or roll the trackwheel.
To choose a selected item in the list that appears
when you type, press the Enter key or click the
trackwheel.
Typing — frequently asked questions
Can I turn off address book name recognition when I
type?
To finish typing a word and begin typing a new word,
press the Space key.
Can I prevent words from being added to my custom
word list automatically?
To insert a period, press the Space key twice. The next
letter is capitalized.
Can I change the order of items in the list that appears
when I type?
To capitalize a letter, hold the letter key until the
capitalized letter appears.
How do I type a word that my device does not
recognize?
To type the alternate character on a key, press the Alt
key and press the character key.
Can I change the input method for my device?
To type a symbol, press the Alt key + the Symbol key.
To view more symbols, press the Symbol key again.
Type the letter that appears below the symbol.
How do I undo an AutoText change?
To type an accent or special character, hold the letter
key and roll the trackwheel. Click a selected character.
To insert the at sign (@) and periods in an Email field,
press the Space key.
To turn on NUM lock, press the Shift key + the Alt key.
To turn off NUM lock, press the Alt key.
To switch between the SureType and multi-tap input
methods in a text field, hold the * key.
To type a number in a number field, press a number
key. You do not need to press the Alt key.
What is the Insert Macro menu item?
When I type words, an indicator appears at the end of
the word list. What does this indicator mean?
Can I turn off address book name
recognition when I type?
Your BlackBerry® device should recognize the names
of contacts when you type them. To turn off address
book name recognition, in the device options, click
Language. Click Input Options. Set the Use Address
Book as Data Source field to Off. Save the changes.
To type a letter in a number field, hold the Alt key and
use the multi-tap input method. To type the first letter
on a key, press the letter key once. To type the second
letter on a key, press the letter key twice.
45
User Guide
Can I prevent words from being
added to my custom word list
automatically?
Yes. In the device options, click Language. Click Input
Options. Set the Auto Word Learning and Auto Word
Learning from Messages fields to Off. Save the
changes.
Can I change the order of items in
the list that appears when I type?
Yes. The most frequently chosen words or letter
combinations appear at the top of the list. To set your
BlackBerry® device so that frequently chosen items do
not appear first, in the device options, click Language.
Click Options. Set the Frequency Learning field to
Off.
How do I type a word that my device
does not recognize?
Use the list to help you type text such as an
unrecognized word, acronym, or web address. Press
the first letter key once. To select a letter from the list,
press the Next key. Press the subsequent letter key in
the word. To select the correct letter combination from
the list, press the Next key. Continue to type and
select the correct letters until the text that you want to
type appears in the list. To select from the list, press
the Enter key.
Can I change the input method for
my device?
Yes. Your BlackBerry® device uses the SureType™
input method in most text fields and the multi-tap
input method in phone number and password fields.
To switch between input methods when you are
typing, hold the * key.
To use the multi-tap input method in all fields, in the
device options, click Language. Set the Input Method
field to Multitap. Save the changes.
46
To use the SureType input method in most fields
except the password and number fields, in the device
options, click Language. Set the Input Method to
. Save the changes.
What is the Insert Macro menu item?
The Insert Macro menu item enables you to insert
common variables, such as the current date or current
time, into your AutoText entries.
How do I undo an AutoText change?
If you type text and the AutoText feature
automatically replaces it, you can undo the change by
pressing the Backspace/Delete key twice.
When I type words, an indicator
appears at the end of the word list.
What does this indicator mean?
If the current input language of your BlackBerry®
device is different from the default language of your
device, a rectangle with the short form of the current
input language appears in the word list.
12
Walkie-Talkie
Find your Walkie-Talkie number
Related topic
Send call alerts
About call alerts (See page 47.)
Make Walkie-Talkie calls
Turn on and off speakerphone
Join Talkgroups
Call Talkgroups
Respond to Walkie-Talkie calls
Respond to Talkgroup calls
Respond to call alerts
Queue call alerts
Reset Walkie-Talkie call timers
Walkie-Talkie shortcuts
Walkie-Talkie — frequently asked questions
Find your Walkie-Talkie number
In the phone, click the trackwheel. Click Status. Your
Walkie-Talkie number appears in the following format:
**.
About call alerts
With Walkie-Talkie services, you can send a call alert
to notify someone that you want to talk. Using a call
alert allows the person to decide whether to respond.
Send call alerts
In the phone, type a Walkie-Talkie number
(**). Click Alert.
Press the Walkie-Talkie button.
Make Walkie-Talkie calls
In the phone, type a Walkie-Talkie number
(**) or select a
contact. To speak to your contact, hold the WalkieTalkie button. Wait for the sound before you speak.
To listen to your contact, release the Walkie-Talkie
button.
To end the call, press the End key. If you wait for a
short period of time, the call should end automatically.
Note:
If a contact does not appear in the phone, click the
trackwheel. Click Call From Address Book. Click a
contact. Press the Walkie-Talkie button.
About Talkgroup calls
A Talkgroup call is a group call between members of a
group that is created by your account administrator.
To make or receive a group call, you must be a
member of the Talkgroup and your service provider
must support group calls.
Note:
All members of the Talkgroup can speak or listen
during a group call, but only one member can speak at
a time.
Join Talkgroups
In the phone, type # and the Talkgroup number. Click
Join.
User Guide
Call Talkgroups
Respond to call alerts
In the phone, type # and the number of a Talkgroup or
select a Talkgroup number. To speak to your
Talkgroup, hold the Walkie-Talkie button. Wait for the
sound before you speak.
Press the Walkie-Talkie button. To speak to your
contact, hold the Walkie-Talkie button. Wait for the
sound before you speak.
To listen to your Talkgroup, release the Walkie-Talkie
button.
To end the call, press the End key. If you wait for a
short period of time, the call should end automatically.
Notes:
To call a Talkgroup, you must have joined the
Talkgroup.
If a Talkgroup does not appear in the phone, click the
trackwheel. Click Call From Address Book. Select a
contact who is a member of a Talkgroup. Press the
Walkie-Talkie button.
To listen to your contact, release the Walkie-Talkie
button.
Queue call alerts
If you do not want to respond to a call alert, in the
Alert From dialog box, click Queue. The call alert
appears in the messages list as an unopened message.
Reset Walkie-Talkie call timers
1. In the phone, click the trackwheel.
2. Click Status.
Related topics
3. Click Last Direct Connect Call or Total Direct
Connect Calls.
About Talkgroup calls (See page 47.)
4. Click Clear Timer.
Join Talkgroups (See page 47.)
5. Click the trackwheel.
6. Click Save.
Respond to Walkie-Talkie calls
To speak to your contact, hold the Walkie-Talkie
button. Wait for the sound before you speak.
To listen to your contact, release the Walkie-Talkie
button.
Respond to Talkgroup calls
To speak to your Talkgroup, hold the Walkie-Talkie
button. Wait for the sound before you speak.
To listen to your Talkgroup, release the Walkie-Talkie
button.
Related topic
About Talkgroup calls (See page 47.)
48
Walkie-Talkie shortcuts
To talk to a selected contact or group using WalkieTalkie, hold the Walkie-Talkie button and speak.
To listen to a contact or group during a call, release
the Walkie-Talkie button.
To alert a selected contact or group, click the
trackwheel. Click Alert.
To turn speakerphone on and off during a call, press
the Speakerphone button.
13
Browser
About the browser
Go to web pages
Use the browser
View images
Navigate images
Copy links, images, or web page addresses
Send links or images in email messages
Save images
Manage saved images
View files
Save web page requests
Use the BlackBerry Browser to view HTML web pages.
If your device is integrated with an account that uses
the BlackBerry Enterprise Server™, the BlackBerry
Browser also enables you to view your corporate
intranet. Contact your system administrator for more
information.
Use the Internet Browser, which is available from some
service providers, to view HTML web pages. Contact
your service provider for more information about
Internet Browser support.
Go to web pages
1. In the browser, click the trackwheel.
2. Click Go To.
Create bookmarks
3. Type a web address.
Manage bookmarks
4. Click the trackwheel.
Clear browser caches
5. Click OK.
About TLS
About WTLS
Browser shortcuts
Notes:
To insert a period, press the Space key.
Browser — frequently asked questions
To insert a slash mark (/), press the Shift key + the
Space key.
About the browser
The Go To dialog box tracks the web addresses that
you type. To go to a web page on the list, click the
web address. Click OK.
Your BlackBerry® device supports multiple browser
types. Depending on your service provider and your
integration option, more than one browser might
appear. Your service provider might also change the
browser name to reflect available services.
Use the browser
Use the WAP Browser on your device to view WML
web pages.
To select only links and fields as you scroll through a
web page, click the trackwheel. Click View Mode.
To select text and images as you scroll through a web
page, click the trackwheel. Click Select Mode.
User Guide
To open the browser and display a list of useful
bookmarks provided by your service provider, press the
Convenience key.
To follow a link, click the link. Click Get Link.
To stop loading a web page, click the trackwheel. Click
Stop.
To view the previous web page in the history, click the
trackwheel. Click Back.
To view the next web page in the history, click the
trackwheel. Click Forward.
To go to your home page, click the trackwheel. Click
Home.
To view a list of the last 20 web pages that you
visited, click the trackwheel. Click History.
To refresh the current web page, click the trackwheel.
Click Refresh.
To view the address for the current web page, click the
trackwheel. Click Page Address.
To view the address for a link, click the link. Click Link
Address.
To view the address for an image, click the image.
Click Image Address.
To move the browser to the background to use
another program, click the trackwheel. Click Hide.
To close the browser, click the trackwheel. Click Close.
View images
To set how images load in your browser, in the
browser options, click Browser Configuration. To load
images while the page is loading, set the Show
Images field. To show image placeholders if images
do not load, set the Show Image Placeholders field to
Yes. Click the trackwheel. Click Save.
To load some images after the web page is loaded,
click the trackwheel. Click More Images. To load all
the images, click the trackwheel. Click All Images.
To view an image on its own page, click the image.
Click Full Image. To return to the web page, click the
trackwheel. Click Back.
50
Related topic
Navigate images (See page 50.)
Navigate images
To pan horizontally across an image, hold the Alt key
and roll the trackwheel.
To zoom into or out of an image, click the trackwheel.
Click Zoom In or Zoom Out.
To zoom to the original image size, click the
trackwheel. Click Zoom 1:1.
To turn an image 90 degrees in a clockwise direction,
click the trackwheel. Click Rotate.
Note:
You can navigate full images or images in the pictures
list.
Copy links, images, or web page
addresses
On a web page, click a link or image. Click Link
Address, Image Address, or Page Address. Click
Copy Address.
To paste the address, place the cursor where you want
to insert the copied text. Click the trackwheel. Click
Paste.
Related topic
How do I select images and text on a web page? (See
page 130.)
Send links or images in email
messages
1. On a web page, click a link or image.
2. Click Link Address or Image Address.
3. Click Send Address.
4. In the To field, type an email address or a contact
name.
13: Browser
5. Type a message.
View files
6. Click the trackwheel.
If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 4.1 or later, you can view .doc, .pdf, .ppt, .txt,
.wpd, and .xls file types in the browser. On a web page,
click the file link. Click Get Link.
7. Click Send.
Note:
To send a web page address in a message, on the web
page, click the trackwheel. Click Send Address. Type
an email address or a contact name. Send the
message.
Related topic
How do I select images and text on a web page? (See
page 130.)
Save images
You can save .jpeg, .png, .gif, and .bmp web page
images in the pictures list. On a web page, click an
image. Click Save Image. After the image is saved in
the pictures list, click the trackwheel. Click Save.
Note:
Depending on your service provider, you might not be
able to save images.
Save web page requests
While a web page is loading, you can save the web
page request in the messages list. Saving the request
to the messages list enables you to use other
programs while you are waiting for the web page to
load. Click the trackwheel. Click Save Request.
You can also save a web page that has finished
loading in the messages list. Saving a fully loaded web
page enables you to open the text on the web page at
any time. On the web page, click the trackwheel. Click
Save Page.
Note:
A saved web page displays content that was current at
the time that the web page was saved. To update the
content on a saved page, click the trackwheel. Click
Refresh.
Related topics
Set the Home screen background image (See page
79.)
Create bookmarks
Navigate images (See page 50.)
On a web page, click the trackwheel. Click Add
Bookmark.
How do I select images and text on a web page? (See
page 130.)
Manage bookmarks
Manage saved images
In the bookmarks list, click a bookmark. Click one of
the following menu items:
In the pictures list, click an image. Click one of the
following menu items:
• Open
• Delete
• Edit Bookmark
• Delete Bookmark
Related topic
Organize bookmarks into folders (See page 52.)
51
User Guide
Organize bookmarks into folders
Browser shortcuts
In the bookmarks list, click a folder. Perform one of the
following actions:
To return to the last page that you viewed, press the
Escape button.
• To add a folder, click Add Subfolder.
To insert a period in the Go To dialog box, press the
Space key.
• To open a bookmark folder with subfolders, click
Expand.
• To close a bookmark folder with subfolders, click
Collapse.
• To rename a folder that you added, click the
trackwheel. Click Rename Folder.
• To move a bookmark into a folder, click the
bookmark. Click Move Bookmark. Roll the
trackwheel to move the bookmark. Click the
trackwheel.
To insert a slash mark (/) in the Go To dialog box,
press the Shift key + the Space key.
To edit a web address in the Go To dialog box, hold
the Alt key and roll the trackwheel. In the Go To field,
edit the text. Click the trackwheel. Click OK.
To move to the next page in the history, press 6.
To move to the previous page in the history, press 4.
To move down a page, press 9.
To move up a page, press 3.
To view a file link, press the Enter key.
Clear browser caches
In the browser options, click Cache Operations. Click
the button for a type of cache.
About TLS
Transport Layer Security (TLS) is designed to provide
additional authentication and security when you
browse web pages using the BlackBerry Browser.
Related topic
How do I set BlackBerry Browser security options? (See
page 131.)
About WTLS
Wireless Transport Layer Security (WTLS) is the WAP
Browser security layer that is designed to provide
security for WAP services.
Related topic
How do I set WAP Browser security options? (See page
131.)
52
To stop a web page from loading, press the Escape
button.
To move to a specific web page, press the period (.)
key.
To move between full-screen mode and normal mode,
press the exclamation point (!) key.
To close the browser, hold the Escape button.
14
Downloading
Download programs
Related topic
Manage programs
Legal notice (See page 143.)
Prevent third-party programs from transmitting data
Download ring tones
Download ring tones
Manage ring tones
1. On a web page, click a .mid or .wav file link.
Download background images
About browser push
Turn on browser push
Downloading — frequently asked questions
Download programs
On a web page, click a link for a program. Click Get
Link. Click Download. Click OK.
Related topics
Why did a new program appear on my device? (See
page 54.)
Legal notice (See page 143.)
Manage programs
To view a list of programs that are currently loaded on
your BlackBerry® device, in the device options, click
Advanced Options. Click Applications.
To view details for a third-party program, on the
Applications screen, click the program. Click
Properties.
To delete a third-party program, click the program.
Click Delete.
2. Click Get Link.
3. Click Menu.
4. Click Save.
5. Type a name for the ring tone.
6. Click OK.
Note:
Your service provider might have supplied a link to a
preferred vendor of ring tones. In profiles, click the
trackwheel. Click Show Tunes. Click the trackwheel.
Click Download Tunes.
Related topics
Can I listen to a ring tone before I download it? (See
page 54.)
Manage ring tones (See page 75.)
About profiles (See page 75.)
Legal notice (See page 143.)
About browser push
Browser push is designed to enable you to receive
content on your BlackBerry® device from web
applications without requesting it. For example, you
can receive updates or notifications for weather, stock
quotes, or news.
User Guide
You can turn on browser push for your WAP Browser,
your BlackBerry Browser, or both browser types. You
can also set which hosts provide this information to
you.
Downloading — frequently asked
questions
Set notification for different types of browser push
information, including service load information (web
pages or applications), service indication information
(web page addresses or messages), or other types of
information.
Why did a new program appear on my device?
When you receive a notification, an icon should
appear in the messages list.
Why can’t I load new programs onto
my device?
If you set the browser push notification to Prompt, a
dialog box appears when you receive a notification.
If you set the browser push notification to Auto, a
dialog box might also appear, if specified by the
sender.
If you set the browser push notification to Reject, you
receive no additional notification.
Turn on browser push
1. In the device options, click Advanced Options.
Why can’t I load new programs onto my device?
What software version do I have on my device?
Can I listen to a ring tone before I download it?
Verify that your BlackBerry® device is connected to the
wireless network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.
Your device must also have sufficient available
memory to load a program.
If the program still does not load and your device is
integrated with an account that uses the BlackBerry
Enterprise Server™, certain programs might not be
available to you. Contact your system administrator for
more information.
2. Click Browser Push.
3. Select one or more of the check boxes.
4. Set the options for browser push notification
types.
5. Click the trackwheel.
6. Click Save.
Note:
If you turn on browser push notification for your WAP
Browser, you can also select the Allow WAP Push
Applications check box.
Related topics
Why did a new program appear on
my device?
If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 4.0 or later, your system administrator can
send selected programs over the wireless network.
Contact your system administrator for more
information.
Can I listen to a ring tone before I
download it?
About browser push (See page 53.)
Yes. On a web page, click a ring tone link. Click Get
Link.
About the browser (See page 49.)
To preview the ring tone, click Play.
To stop listening to the ring tone, click Stop.
54
15
Contacts
Add contacts
Manage contacts
Manage contacts
Click a contact. Click one of the following menu items:
Create mailing lists
• View
Manage mailing lists
• Edit
Manage contacts in mailing lists
• Delete
Add a phone tune for a contact
Related topic
Create categories
Share your address book with a paired Bluetoothenabled device (See page 72.)
Apply categories to contacts, tasks, or memos
Sort contacts, tasks, or memos by category
Delete categories
Add pauses or waits
Search for contacts in your company address book
Search for PIM items
Contacts — frequently asked questions
Add contacts
1. In the address book, click the trackwheel.
Create mailing lists
1. In the address book, click the trackwheel.
2. Click New Group.
3. Type a name for the mailing list.
4. Click the trackwheel.
5. Click Add Member.
6. Click a contact.
7. Click Continue.
2. Click New Address.
8. Repeat steps 4 to 7 to add other contacts to the
mailing list.
3. Type the contact information.
9. Click the trackwheel.
4. Click the trackwheel.
10. Click Save Group.
5. Click Save.
Note:
To add a contact from a message, memo, call log, or
web page, click the contact. Click Add to Address
Book. Type any additional information. Click the
trackwheel. Click Save.
Note:
If you create a mailing list, it is not copied to or from
your desktop email program.
Manage mailing lists
Click a mailing list. Click one of the following menu
items:
User Guide
• View Group
6. Click the trackwheel.
• Edit Group
7. Click Save.
• Delete Group
Manage contacts in mailing lists
Click a contact. Click one of the following menu items:
• View Member
• Change Member
• Delete Member
• Add Member
Note:
When you delete members from a group or delete a
group, the contacts remain in the address book.
About custom phone tunes
You can add a custom phone tune for a contact
without changing other notifications.
Custom phone tune settings appear in both the
address book and the profiles list. When you add a
custom phone tune to a contact, a new profile
exception appears in the profiles list as “Calls From
.” Profile exceptions are shared between the
address book and the profiles list and changes made
in one program are made in the other program.
Note:
You cannot create custom phone tunes for WalkieTalkie calls.
Add a phone tune for a contact
Related topic
About custom phone tunes (See page 56.)
Create profile exceptions (See page 76.)
About categories
You can create categories in which to group your
contacts, tasks, and memos. You can also narrow the
contacts, tasks, and memos that appear based on
categories.
Category names are not case sensitive. More than one
category can apply to a contact, task, or memo. If you
use IBM® Lotus Notes® as your desktop email
program, you can apply more than one category to a
task on your BlackBerry® device, but only one
category synchronizes with the task in your desktop
email program.
Categories are shared between the address book, the
task list, and the memos list and changes that are
made in one program are made in all programs.
Create categories
1. In the address book, task list, or memos list, click
the trackwheel.
2. Click Filter.
3. Click the trackwheel.
4. Click New.
5. Type a name for the category.
6. Press the Enter key.
1. In the address book, click a contact.
7. Click the trackwheel.
2. Click Edit.
8. Click Close.
3. Click the trackwheel.
4. Click Add Custom Phone Tune.
5. Set a phone tune.
56
Related topic
About categories (See page 56.)
15: Contacts
Apply categories to contacts, tasks,
or memos
Add pauses or waits
1. When creating or editing a contact, task, or memo,
click the trackwheel.
When creating or editing a contact, in a phone
number field, click the trackwheel. Click Add Wait or
Add Pause. Type the additional numbers.
2. Click Categories.
Related topic
3. Select a category.
About pauses and waits (See page 57.)
4. Press the Space key.
5. Click the trackwheel.
6. Click Save.
Sort contacts, tasks, or memos by
category
In the address book, task list, or memos list, click the
trackwheel. Click Filter. Select a category. Press the
Space key.
Note:
To view your full list of contacts again, click the
trackwheel. Click Filter. Clear the check box beside the
selected category.
Delete categories
In the address book, task list, or memos list, click the
trackwheel. Click Filter. Click a category. Click Delete.
Note:
When you delete a category, the category is deleted,
but any contacts, tasks, or memos to which the
category applied are not deleted.
About remote address book search
To find and add contacts from your company address
book, your BlackBerry® device must be integrated with
an account that uses BlackBerry Enterprise Server™
version 3.5 or later for Microsoft® Exchange,
BlackBerry Enterprise Server version 2.2 or later for
IBM® Lotus® Domino®, or BlackBerry Enterprise
Server version 4.0 or later for Novell® GroupWise®.
Contact your system administrator for more
information.
Search for contacts in your company
address book
In the address book, click the trackwheel. Click
Lookup. Type the name of a contact. Click the
trackwheel.
Note:
You can also type part of a contact name to widen the
search results.
Related topics
About remote address book search (See page 57.)
About pauses and waits
Manage remote address book search results (See page
57.)
Use a wait or a pause to separate additional numbers,
for example a password or extension, from a main
phone number. After dialing the main phone number,
your BlackBerry® device either pauses before dialing
the additional numbers (pause) or prompts you to type
them (wait).
Manage remote address book search
results
In the remote address book search results, click a
contact. Perform one of the following actions:
57
User Guide
• To add a contact to your address book, click Add.
• To add all the contacts found during the search,
click Add All.
• To view information for a contact, click View.
• To delete a contact from the search results, click
Delete.
• To delete the search results, click Delete Lookup.
• To start a new search, click Lookup.
58
16
Calendar
About the calendar
Navigate the calendar
Change the calendar view
To go to a specific date, click the trackwheel. Click Go
to Date. Set the date. Click the trackwheel.
Navigate the calendar
Schedule appointments
Schedule appointments quickly
Schedule meetings
Manage appointments and meetings
Respond to meeting invitations
Manage meeting participants
Search for PIM items
Calendar shortcuts
Calendar — frequently asked questions
About the calendar
In the BlackBerry® device calendar, you can view your
appointments and meetings in one of four views. Day,
Week, and Month views show all your appointments
for the selected time period. Agenda view shows all
your scheduled appointments in a list.
Change the calendar view
To change to another calendar view (Day, Week,
Month, or Agenda), click the trackwheel. Click a view.
To change the default view that appears when you
open the calendar, in the calendar options, set the
Initial View field. Click the trackwheel. Click Save.
To go to the current date, click the trackwheel. Click
Today.
To move forward or back by a time period, click the
trackwheel. Click Prev or Next.
Schedule appointments
1. In the calendar, click the trackwheel.
2. Click New.
3. Type the appointment details.
4. If the appointment is recurring, set how frequently
it should recur.
5. Click the trackwheel.
6. Click Save.
Notes:
If your appointment recurs, perform the following
actions:
Set the Every field to change the frequency of the
appointment. For example, to set an appointment to
recur every three days, set the Every field to 3.
Select the Relative Date check box for the
appointment to recur on a relative date (for example,
on the last Friday of each month).
In the Days field, set the days on which the weekly
appointment should recur. To select a day, press the
Space key.
User Guide
Related topics
2. Click New.
Change the default reminder time for appointments
and meetings (See page 60.)
3. Type the meeting details.
About power off and reminders (See page 83.)
4. If the meeting is recurring, set how frequently it
should recur.
5. Click the trackwheel.
Schedule appointments quickly
6. Click Invite Attendee.
In the calendar options, verify that the Enable Quick
Entry field is set to Yes. In Day view, beside the start
time, type the subject of the appointment. Type a
location in parentheses. Click the trackwheel.
7. Click a contact.
Note:
To change the start and end times, after typing the
location, hold the Shift key and roll the trackwheel. To
change the end time only, roll the trackwheel.
10. Click the trackwheel.
Related topics
Change the default reminder time for appointments
and meetings (See page 60.)
About power off and reminders (See page 83.)
Change the default reminder time
for appointments and meetings
In the calendar options, set the Default Reminder
field to the amount of time before the appointment
that the BlackBerry® device should remind you. The
default is 15 minutes.
8. Click Invite.
9. Repeat steps 5 to 8 to add other contacts to your
meeting.
11. Click Save.
Notes:
If your meeting recurs, perform the following actions:
Set the Every field to change the frequency of the
appointment. For example, to set an appointment to
recur every three days, set the Every field to 3.
Select the Relative Date check box for the
appointment to recur on a relative date (for example,
on the last Friday of each month).
In the Days field, set the days on which the weekly
appointment should recur. To select a day, press the
Space key.
Related topics
Related topics
Change the default reminder time for appointments
and meetings (See page 60.)
About power off and reminders (See page 83.)
About power off and reminders (See page 83.)
Can I set a snooze time for task and calendar
reminders? (See page 136.)
Manage appointments and meetings
What is dismissed if I click Dismiss All in a reminder?
(See page 136.)
To view your list of appointments, in Month view, click
a day. Click View Appts.
Schedule meetings
To view or change details for an appointment or
meeting, click the appointment or meeting. Click
Open.
1. In the calendar, click the trackwheel.
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16: Calendar
To delete an appointment or meeting, click the
appointment or meeting. Click Delete.
Respond to meeting invitations
In an open meeting invitation, click the trackwheel.
Click one of the following menu items:
• Accept or Accept with comments
• Tentative or Tentative with comments
• Decline or Decline with comments
Notes:
To check your calendar when replying to a meeting
invitation, click the trackwheel. Click View Calendar.
If you delete a meeting invitation from the messages
list before you accept or decline it, the meeting is
deleted from your desktop calendar.
Manage meeting participants
Open a meeting. In an Accepted or Declined field,
click a contact. Click one of the following menu items:
• Invite Attendee
• Change Attendee
• Remove Attendee
Calendar shortcuts
For these shortcuts to work in Day view, in the
calendar options, set the Enable Quick Entry field to
No.
To create an appointment, press the period (.) key.
To move to the next day, week, or month, press 6.
To move to the previous day, week, or month, press 4.
To move the cursor horizontally in Week view, hold the
Alt key and roll the trackwheel.
To move the cursor vertically in Month view, hold the
Alt key and roll the trackwheel.
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User Guide
62
17
Tasks
Create tasks
Manage tasks
Change task status
Create categories
Apply categories to contacts, tasks, or memos
Sort contacts, tasks, or memos by category
Delete categories
In the Days field, set the days on which the weekly
task should recur. To select a day, press the Enter key.
Manage tasks
Click a task. Click one of the following menu items:
• Open
• Delete
• Delete Completed
Search for PIM items
• Mark Completed
Tasks — frequently asked questions
• Mark In Progress
Create tasks
• Hide Completed
1. In the task list, click the trackwheel.
Change task status
2. Click New.
To change the status for a task to Waiting or
Deferred, open the task. Edit the Status field.
3. Type the task details.
4. Set a due date for the task.
5. If the task is recurring, set how frequently it
should recur.
Tasks — frequently asked questions
6. Click the trackwheel.
Can I remove the prompt that appears before I delete
contacts, calendar entries, tasks, or memos?
7. Click Save.
Can I change how my contacts or tasks display?
Notes:
If your task recurs, perform the following actions:
Set the Every field to change the frequency of the
task. For example, to set a task to recur every three
days, set the Every field to 3.
Select the Relative Date check box for the task to
recur on a relative date (for example, on the last Friday
of each month).
Can I clear all the categories that apply to a contact,
task, or memo?
How do I know how many contacts, calendar entries,
tasks, or memos I have saved?
Can I set a snooze time for task and calendar
reminders?
What is dismissed if I click Dismiss All in a reminder?
Can I show tasks in the device calendar?
User Guide
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18
Memos
Write memos
Manage memos
Create categories
Apply categories to contacts, tasks, or memos
Sort contacts, tasks, or memos by category
Delete categories
Search for PIM items
Memos — frequently asked questions
Write memos
1. In the memos list, click the trackwheel.
2. Click New.
3. Type a title.
4. Type the body of the memo.
5. Click the trackwheel.
6. Click Save.
Manage memos
Click a memo. Click one of the following menu items:
• View
• Edit
• Delete
Memos — frequently asked questions
Can I remove the prompt that appears before I delete
contacts, calendar entries, tasks, or memos?
Can I clear all the categories that apply to a contact,
task, or memo?
How do I know how many contacts, calendar entries,
tasks, or memos I have saved?
User Guide
66
19
Alarm
Set the alarm
How do I change the alarm volume?
Silence the alarm
What is the escalating volume level?
Turn off the alarm
Alarm — frequently asked questions
Set the alarm
1. In the alarm, set the Daily Alarm field to On.
Why didn’t my alarm notify me on a
Saturday or Sunday?
In the alarm, verify that the Active on Weekends field
is set to Yes. If this field is set to No, your alarm does
not notify you on Saturdays or Sundays.
2. Set the time when the alarm should sound.
3. Set whether to snooze the alarm and the length of
the snooze.
4. Set a type of notification for the alarm.
5. Click the trackwheel.
6. Click Save.
When you set the alarm, a bell icon appears beside the
date in the device status section of the screen.
Related topic
About power off and reminders (See page 83.)
Silence the alarm
Press any key. If snooze is enabled, in the Daily Alarm
dialog box, click Snooze.
Turn off the alarm
In the alarm, set the Daily Alarm field to Off.
Alarm — frequently asked questions
Why didn’t my alarm notify me on a Saturday or
Sunday?
How do I change the alarm volume?
In the alarm, set the Volume field.
When you set the volume, you can also customize the
notification, including the tune and the number of
times that the tune plays.
User Guide
68
20
Calculator
Use the calculator memory
Calculator shortcuts
Copy and paste calculations
To display the result of your calculation, press the
Enter key.
Convert measurements
Calculator shortcuts
Use the calculator memory
To store a number in the memory, type a number.
Press the Alt key + the period (.) key.
To recall the number in the memory, press the Alt key
+ the comma (,) key.
To delete the number in the memory, press the Alt key
+ the Backspace/Delete key.
To subtract from the number that is currently stored in
the memory, type a number. Press the Alt key + the
exclamation point (!) key.
Copy and paste calculations
Click the trackwheel. Click Copy.
To paste the calculation back into the calculator
display or into another program, click the trackwheel.
Click Paste.
Convert measurements
In the calculator, type a number. Click the trackwheel.
Perform one of the following actions:
• To convert the number from imperial to metric,
click To Metric.
• To convert the number from metric to imperial,
click From Metric. Click a conversion type.
User Guide
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21
Bluetooth
About Bluetooth wireless technology
About Bluetooth pairings
Turn on or off the Bluetooth radio
When you pair your BlackBerry® device with another
Bluetooth®-enabled device, you should be able to
connect to the other Bluetooth-enabled device over
the wireless network when it is within range of your
BlackBerry device (a typical range is approximately 10
meters).
Pair with another Bluetooth-enabled device
Manage paired Bluetooth-enabled devices
Set how your BlackBerry device appears to other
Bluetooth-enabled devices
Use Bluetooth wireless technology during a call
Share your address book with a paired Bluetoothenabled device
Bluetooth — frequently asked questions
About Bluetooth wireless technology
After you pair with a Bluetooth-enabled device, you
can set your BlackBerry device to connect with that
Bluetooth-enabled device without prompting you.
Pair with another Bluetooth-enabled
device
1. In the device options, click Bluetooth.
Bluetooth® wireless technology is designed to enable
your BlackBerry® device to establish wireless
connections with other Bluetooth-enabled devices,
such as a handsfree car kit or wireless headset, in close
proximity.
2. Click the trackwheel.
Turn on or off the Bluetooth radio
6. Type the same passkey on the Bluetooth-enabled
device to which you are pairing.
To turn on the Bluetooth® radio, in the device options,
click Bluetooth. Click the trackwheel. Click Enable
Bluetooth.
To turn off the Bluetooth radio, in the device options,
click Bluetooth. Click the trackwheel. Click Disable
Bluetooth.
3. Click Add Device.
4. Click the name of a Bluetooth®-enabled device.
5. In the Enter passkey for field,
type a passkey.
Notes:
Verify that the Bluetooth-enabled device that you
want to pair with is in the correct mode for pairing.
The names of Bluetooth-enabled devices with which
you have already paired appear in the list of paired
Bluetooth-enabled devices. They do not appear in the
list of Bluetooth-enabled devices that appears when
you click Add Device.
User Guide
Related topic
About Bluetooth pairings (See page 71.)
Manage paired Bluetooth-enabled
devices
2. During a call, click the trackwheel. Click Activate
.
Related topic
About Bluetooth pairings (See page 71.)
In the list of paired Bluetooth®-enabled devices, click
a paired Bluetooth-enabled device. Click Device
Properties. Perform one of the following actions:
Share your address book with a
paired Bluetooth-enabled device
• Edit the paired Bluetooth-enabled device name.
In the Bluetooth® options, in the Address Book
Transfer field, perform one of the following actions:
• Set whether the paired Bluetooth-enabled device
can connect with your BlackBerry® device without
prompting.
• Set whether Bluetooth connections with your
BlackBerry device are encrypted.
Note:
To remove a Bluetooth-enabled device from the list of
paired Bluetooth-enabled devices, click a Bluetoothenabled device. Click Delete Device.
Set how your BlackBerry device
appears to other Bluetooth-enabled
devices
In the Bluetooth® options, perform one of the
following actions:
• In the Device Name field, type the name of your
BlackBerry® device.
• In the Discoverable field, set whether your
BlackBerry device is available for pairing with
other Bluetooth-enabled devices.
Use Bluetooth wireless technology
during a call
1. Verify that the Bluetooth® radio is turned on and
that your BlackBerry® device is paired with a
Bluetooth-enabled device.
72
• To share all the contacts in your BlackBerry®
device address book, select All Entries.
• To share contacts that you have had contact with
recently over the phone, select Hotlist Only.
22
Date and time
Set the date and time
Why is the time on my device incorrect?
Set the date and time
1. In the device options, click Date/Time.
2. Set the Time Zone field.
3. In the Date/Time Source field, set a date and
time source.
4. Click the trackwheel.
5. Click Update Time.
6. Click the trackwheel.
7. Click Save.
Note:
Depending on your service provider, multiple date and
time sources might be available.
• To use the wireless network as the date and time
source, set the Date/Time Source field to
Network.
• To use the BlackBerry® network as the date and
time source, set the Date/Time Source field to
BlackBerry.
• To set the date and time yourself, set the Date/
Time Source field to Off. Set the other fields on
the Date/Time screen.
Why is the time on my device
incorrect?
If you have traveled to a different time zone, set the
Time Zone field to display the correct time zone.
If you have set the Date/Time Source field to Network
or BlackBerry, you can update the time. On the Date/
Time screen, click the trackwheel. Click Update Time.
User Guide
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23
Profiles
About profiles
Enable profiles
Create notification profiles
Manage notification profiles
Manage ring tones
Note:
To change the current notification profile quickly,
select a profile. Press the Space key.
Create notification profiles
1. In the profiles list, click the trackwheel.
Create profile exceptions
2. Click New Profile.
Manage profile exceptions
3. Type a name for the profile.
Manage contacts in profile exceptions
4. Click an item.
Add a phone tune for a contact
5. Click Edit.
Silence your device
6. Set how you want to receive notification for that
item.
Set the alarm
Profiles — frequently asked questions
About profiles
Notification profiles are designed to alert you of
appointment and task reminders, and incoming
messages, calls, and browser content. You can create a
profile that specifies which sounds to use, whether to
notify you when the BlackBerry® device is in or out of
the holster, and what volume level to use. You can use
different sounds for each type of item.
The device has six preset notification profiles: Loud,
Vibrate, Quiet, Normal, Phone Only, and Off. You can
edit these default profiles, except for the Off profile.
You cannot delete them.
Enable profiles
In the profiles list, click a notification profile. Click
Enable.
7. Click the trackwheel.
8. Click Save.
9. Click the trackwheel.
10. Click Save.
Manage notification profiles
Click a profile. Click one of the following menu items:
• Edit
• Delete
Manage ring tones
In the profiles list, click a profile. Click Show Tunes.
Click a ring tone. Click one of the following menu
items:
• Play
• Delete
• Volume
User Guide
Notes:
The Volume option only sets how loud or quiet the
tune plays when you listen to it in the list. To change
the volume for your notification, edit the profile.
You can only delete downloaded ring tones.
About custom notification
You can create exceptions to notification profiles to
receive different notification for incoming messages
and phone calls from specific contacts. For example,
you can create a profile exception that uses the Loud
profile when you receive messages and phone calls
from specific contacts, regardless of the active profile.
Profile exceptions are applied based on the order in
which they appear. If you create multiple profile
exceptions that include the same contact, you must
decide which one to apply first by placing that profile
exception higher in the list.
The BlackBerry® device has a preset profile exception
for important calls. You can add contacts to this profile
exception, or you can delete it.
Note:
You cannot create profile exceptions for Walkie-Talkie
calls.
Create profile exceptions
10. Click Save.
Notes:
You can add multiple contacts to a profile exception.
In the From field, click the trackwheel. Click Add
Name.
To add a custom tune for phone calls, select the
Custom Phone Tune check box. Set a phone tune.
If you set the Use Profile field to Active Profile and you
do not change the Custom Phone Tune field, the
profile exception has no effect.
Related topics
About custom notification (See page 76.)
Manage profile exceptions (See page 76.)
Add a phone tune for a contact (See page 56.)
Manage profile exceptions
In the profiles list, click a profile exception. Perform
one of the following actions:
• To edit a profile exception, click Edit.
• To move a profile exception higher or lower in the
list, click the profile exception. Click Move. Roll
the trackwheel to move the profile exception. Click
the trackwheel.
1. In the profiles list, click the trackwheel.
• To see the list of available tunes, click Show
Tunes.
2. Click New Exception.
• To delete a profile exception, click Delete.
3. In the Exception field, type a name for the profile
exception.
4. In the From field, click the trackwheel.
5. Click Add Name.
6. Click a contact.
7. Click Continue.
8. In the Use Profile field, set the profile on which
the exception should be based.
9. Click the trackwheel.
76
Note:
To turn off a profile exception, select the exception.
Press the Space key. To turn on the profile exception
again, press the Space key.
Manage contacts in profile
exceptions
In a profiles exception, in the From field, click a
contact. Click one of the following menu items:
23: Profiles
• Change Name
• Delete Name
Silence your device
To silence your BlackBerry® device, in the profiles list,
select the Quiet profile.
To receive only vibrate notification, in the profiles list,
select the Vibrate profile.
To turn off all notification, including profile exceptions
and LED notification, in the profiles list, select the Off
profile.
Related topic
Silence the alarm (See page 67.)
Profiles — frequently asked
questions
Why isn’t the ring tone being played
the number of times that I have set?
For phone calls, the number of times that the
BlackBerry® device sounds or vibrates is not
determined by the number of beeps that you set in
your notification profile. The device sounds or vibrates
until the caller or the network ends the connection.
Why am I not receiving notification
for incoming calls or received
messages?
In the profiles list, verify that the Off profile is not
enabled. If this profile is enabled, all notification is
turned off, including profile exceptions and LED
notification.
If you set the Custom Phone Tune field to MUTE, you
do not receive notification for calls from the contacts
that the exception applies to.
What is the escalating volume level?
Why isn’t the ring tone being played the number of
times that I have set?
How do I set custom notification for
messages from a specific contact?
Why am I not receiving notification for incoming calls
or received messages?
In the profiles list, create a new notification profile
that sets the tune that you want to use for your
messages. Create a profile exception for the contact
and set the Use Profile field to the new notification
profile.
How do I set custom notification for messages from a
specific contact?
Why can I not edit all the fields for a Calls From profile
exception?
Can I set one phone tune for all my profiles?
What is the escalating volume level?
If you use the escalating volume level, the notification
volume level consistently increases until the
BlackBerry® device reaches the loudest volume level.
Why can I not edit all the fields for a
Calls From profile exception?
Calls From profile exceptions appear in the profiles list
when you add a custom phone tune from the address
book. Because these exceptions are for phone calls
only, you can only edit the Custom Phone Tune field.
77
User Guide
Can I set one phone tune for all my
profiles?
Yes. In the profiles list, click the trackwheel. Click
Show Tunes. Click a phone tune. Click Set As Phone
Tune.
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24
Screen display
Set how long backlighting remains on
Turn on and off the device screen
Turn on and off the device screen
To turn on the screen, roll the trackwheel or press a
key. When your BlackBerry® device is not used for a
period of time, the screen turns off to conserve battery
power.
Adjust the brightness of the backlighting
Set the display language
Set the Home screen background image
Download background images
Set the font
Set the Convenience key
About backlighting
The screen and keyboard on your BlackBerry® device
are designed to be lit so that you can use your device
in various lighting levels.
Set how long backlighting remains
on
To set how long backlighting stays on if you do not
use your BlackBerry® device, in the device options,
click Screen/Keyboard. Set the Backlight Timeout
field. Click the trackwheel. Click Save.
Related topics
About backlighting (See page 79.)
Adjust the brightness of the backlighting (See page
79.)
Related topics
About backlighting (See page 79.)
Adjust the brightness of the backlighting (See page
79.)
Adjust the brightness of the
backlighting
In the device options, click Screen/Keyboard. Set the
Backlight Brightness field. Click the trackwheel. Click
Save.
To increase the brightness of the backlighting
temporarily, press the Power button.
Related topic
About backlighting (See page 79.)
Set the Home screen background
image
In the pictures list, click an image. Click Set As Home
Screen Image.
To clear the Home screen background, in the pictures
list, click the trackwheel. Click Reset Home Screen
Image.
Related topic
Save images (See page 51.)
User Guide
Download background images
Your service provider might have supplied a link to a
preferred vendor of background images. In the
pictures list, click the trackwheel. Click More Images.
Related topic
Save images (See page 51.)
Set the font
In the device options, click Screen/Keyboard. Set the
font information. Click the trackwheel. Click Save.
Note:
For large fonts, set the Antialias mode field.
About the Convenience key
By default, the Convenience key opens a list of
browser bookmarks made available by your service
provider. You can set which program this key opens.
See the printed documentation that accompanied your
device for more information about locating the
Convenience key.
Set the Convenience key
In the device options, click Screen/Keyboard. Set the
Convenience Key Opens field.
Note:
If the program set in the Convenience Key Opens
field is removed from your BlackBerry® device, when
you press the Convenience key, nothing happens.
Related topic
About the Convenience key (See page 80.)
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25
Language
Set the display language
Set the input language
Add or remove a display language
Why do some characters not appear correctly on my
device?
Set the display language
In the device options, click Language. In the
Language field, click a language. Click Save.
About the input language
You can set an input language to use when you type.
This setting is different from the display language.
When you set an input language, AutoText and other
typing settings change to the selected language.
The input method field also controls whether your
BlackBerry® device uses the multi-tap or the
SureType™ input method.
If the input language of your device is different from
the display language of your device, a rectangle with
the short form of the current input language appears
in the list that appears when you type.
Set the input language
In the device options, click Language. In the Input
method field, click a language. Click Save.
Related topics
About the input language (See page 81.)
Set the display language (See page 81.)
Can I change the input method for my device? (See
page 46.)
Add or remove a display language
If your BlackBerry® Handheld Software supports
multiple languages, you can add and remove
languages using the Application Loader tool in the
BlackBerry Desktop Software. See the BlackBerry
Desktop Software Online Help for more information.
Why do some characters not appear
correctly on my device?
If your BlackBerry® device is integrated with the
BlackBerry Enterprise Server™ and the BlackBerry
Enterprise Server does not support the characters, the
characters do not appear correctly when you use the
BlackBerry Browser or open an attachment. Contact
your system administrator for more information.
If your device is integrated with the BlackBerry
Internet Service™, contact your service provider for
more information about supporting characters on your
device.
User Guide
82
26
Power and battery
About power off and reminders
Set the device to turn on and off automatically
Check the battery level
3. Specify the times when the BlackBerry® device
should turn on and off on weekdays.
4. Set the Weekend field to Enabled.
Extend battery life
5. Specify the times when the device should turn on
and off on weekends.
Reset the device
6. Click the trackwheel.
About power off and reminders
If you turn off your BlackBerry® device by pressing the
Power button, or by clicking Turn Power Off on the
Home screen and selecting Turn Off, your device
should turn itself on at the following times:
• when the alarm turns on
• when the device is set to turn on automatically
7. Click Save.
Related topic
About power off and reminders (See page 83.)
Check the battery level
In the device options, click Status.
To turn on your device when calendar reminders occur,
set the device to turn on and off automatically.
Extend battery life
If you turn off your device by clicking Turn Power Off
on the Home screen and selecting Full Power Off, your
device does not turn on until you press the Power
button.
Disconnect from the wireless network when you are
not in a wireless coverage area.
Note:
Depending on your theme, the location and name for
Turn Power Off might change. See the printed
documentation that accompanied your device for
more information about the differences for your
theme.
Set the device to turn on and off
automatically
1. In the device options, click Auto On/Off.
2. Set the Weekday field to Enabled.
Set the BlackBerry® device to turn on and off
automatically.
Delete the original message when you send a reply.
Send a message to multiple contacts using Add To,
Add Cc, or Add Bcc.
Charge your device regularly.
Related topics
Set the device to turn on and off automatically (See
page 83.)
Manage messages (See page 20.)
Add multiple contacts to a message (See page 20.)
User Guide
Reset the device
Remove and reinsert the battery.
84
27
Network coverage
Connect to the wireless network
How do I register my device with the network?
Connect to the wireless network
To connect to the wireless network, verify that you are
in a wireless network coverage area. On the Home
screen, click Turn Wireless On.
Note:
To disconnect from the wireless network, on the Home
screen, click Turn Wireless Off. When your device is
not connected to the wireless network, you can
continue to use the features that do not require a
connection to the wireless network, such as managing
tasks or using the calculator. You should disconnect
from the wireless network in certain places, such as on
an airplane. See the BlackBerry Safety Information
Booklet for more information.
User Guide
86
28
SIM card
Add SIM card contacts
Add address book contacts to your
SIM card
Add address book contacts to your SIM card
1. In the address book, click a contact.
Add SIM card contacts to your address book
2. Click Copy to SIM Phone Book.
Manage SIM card contacts
3. On the Phone Book Entry screen, edit the new SIM
phone book contact.
About the SIM card phone book
Leave SMS messages on a SIM card
About the SIM card phone book
Your SIM card phone book gives you access to the
contacts that are saved on your SIM card. The SIM card
phone book is different from the BlackBerry® device
address book. If you use a different SIM card in your
device, the contacts in your SIM card phone book
change.
You can add contacts from your SIM card phone book
to your address book, or from your address book to
your SIM card phone book.
You can create or edit SIM card contacts if your SIM
card is provisioned for a SIM card phone book. Contact
your service provider for more information.
Add SIM card contacts
1. In the address book, click the trackwheel.
2. Click SIM Phone Book.
3. Click the trackwheel.
4. Click New.
5. Type the contact information.
6. Click the trackwheel.
7. Click Save.
4. Click the trackwheel.
5. Click Save.
Add SIM card contacts to your
address book
In the address book, click the trackwheel. Click SIM
Phone Book. Click the trackwheel. Click Copy All To
Address Book.
Notes:
If you attempt to copy a SIM card contact with a
phone number that matches that of a contact that is
already listed in the address book, the SIM card
contact is not copied.
If you attempt to copy a SIM card contact with a name
that matches that of a contact that is already listed in
the address book, the SIM card contact is copied even
if in the address book options the Allow Duplicate
Names field is set to No.
Manage SIM card contacts
Click a SIM card phone book contact. Click one of the
following menu items:
• Edit
• Delete
User Guide
Leave SMS messages on a SIM card
In the device options, click SMS. Set the Leave
Messages On SIM Card field to Yes. Click the
trackwheel. Click Save.
Note:
If you set the Leave Messages On SIM Card field to No,
any imported messages are removed from the SIM
card after they appear in the messages list. If you
change SIM cards, any SMS messages that are saved
on the new SIM card are imported to your BlackBerry®
device, and then they are removed from the SIM card.
88
29
Security
Type passwords
Type passwords
Set a device password
When typing a password, use the multi-tap input
method. To type the first letter on a key, press the key
once. To type the second letter on a key, press the key
twice. If your password contains capital letters, hold
the letter key. To select a letter from the list that
appears when you type, press the Next key. To select a
letter and continue typing, press the Enter key. When
you have finished typing your password, press the
Enter key.
Lock and unlock the device
Lock and unlock the keyboard
Protect your device content
Compress device data
Regenerate encryption keys
Store passwords
Create random passwords
Manage passwords
Copy passwords
Verify security software
Clear the device
Set owner information
Third-party program control
Certificate servers
Certificates
Key stores
S/MIME
Memory cleaning
Security — frequently asked questions
About the device password
If you type your BlackBerry® device password
incorrectly five times, you must type blackberry before
you can continue. The next time that you type your
password, and on subsequent password attempts, the
characters that you type are displayed.
If you type your device password incorrectly ten times,
all information is erased from your device for security
reasons.
If your device is integrated with an account that uses
the BlackBerry Enterprise Server™, you might not be
able to change some security settings. Contact your
system administrator for more information.
Set a device password
1. In the device options, click Security Options.
2. Click General Settings.
3. Set the Password field to Enabled.
4. Set the other security options.
5. Click the trackwheel.
6. Click Save.
User Guide
7. Type a device password.
8. Click the trackwheel.
9. Retype the device password.
10. Click the trackwheel.
Related topics
About the device password (See page 89.)
Change the device password (See page 90.)
Turn off the device password (See page 90.)
Change the device password
1. In the device options, click Security Options.
2. Click General Settings.
3. Click the trackwheel.
4. Click Change Password.
7. Click the trackwheel.
Note:
If your BlackBerry® device is integrated with a
corporate email account, you might not be able to
turn off the device password. Contact your system
administrator for more information.
Related topic
About the device password (See page 89.)
Lock and unlock the device
To lock the BlackBerry® device, with a device
password set, on the Home screen, click Lock.
To unlock your device, on the Lock screen, roll the
trackwheel. Click Unlock. Type your password. Press
the Enter key.
5. Type your current device password.
Related topic
6. Click the trackwheel.
About the device password (See page 89.)
7. Type a new device password.
8. Click the trackwheel.
About keyboard lock
9. Retype the new device password.
If you do not set a device password, you can lock your
keyboard to prevent accidentally placing calls or
typing characters.
10. Click the trackwheel.
Related topics
About the device password (See page 89.)
Lock and unlock the keyboard
Turn off the device password (See page 90.)
To lock the BlackBerry® device keyboard, on the Home
screen, click Keyboard Lock.
Turn off the device password
To unlock the keyboard, double-click the trackwheel.
1. In the device options, click Security Options.
Related topic
2. Click General Settings.
About keyboard lock (See page 90.)
3. Set the Password field to Disabled.
4. Click the trackwheel.
5. Click Save.
6. Type the device password.
90
29: Security
About content protection and
compression
Content protection is designed to encrypt your
BlackBerry® device data. When your device is
password locked, an open lock in the device status
section of the screen indicates that encryption is in
progress. A closed lock indicates that encryption is
complete. After you type your device password, data
on your device is decrypted as you access it.
To use content protection, you must set a device
password.
Content compression reduces the size of the data that
is stored on your device and to maintain the integrity
of that data.
Protect your device content
1. In the device options, click Security Options.
2. Click General Settings.
3. Set the Content Protection field to Enabled.
7. Click the trackwheel.
Related topic
About content protection and compression (See page
91.)
About encryption keys
Encryption keys are used if your BlackBerry® device is
integrated with an account that uses the BlackBerry
Enterprise Server™ or BlackBerry Desktop Redirector.
Encryption keys are designed to protect data as it
travels between the BlackBerry Enterprise Server or
BlackBerry Desktop Redirector and the device.
Encryption keys should be generated automatically,
but you can regenerate keys manually at any time.
Regenerate encryption keys
In the device options, click Security Options. Click
General Settings. Click a current service. Click
Regenerate Encryption Key.
4. Click the trackwheel.
5. Click Save.
Related topics
6. Type your device password.
About encryption keys (See page 91.)
7. Click the trackwheel.
Can I regenerate encryption keys from my device? (See
page 139.)
Related topic
About content protection and compression (See page
91.)
Compress device data
1. In the device options, click Security Options.
2. Click General Settings.
3. Set the Content Compression field to Enabled.
4. Click the trackwheel.
5. Click Save.
6. If you have set a device password, type your
password.
About the password keeper
Use the password keeper to create and store all your
passwords. The password keeper is locked with a single
password, so you can store all your passwords in one
place.
Use the password keeper to generate random
passwords that contain letters, numbers, and symbols.
The first time that you open the password keeper, you
must create a password keeper password. The
password keeper is designed to encrypt your
passwords. Passwords should be decrypted when you
type the password keeper password.
91
User Guide
Warning:
The password keeper is designed to keep passwords
that are stored in the password keeper; however, if you
copy a password, you can paste it into other programs
on the BlackBerry® device. While the password is
copied on the clipboard, it is not encrypted.
Store passwords
1. In the password keeper, click the trackwheel.
• Edit
• Delete
Related topic
Change the password keeper password (See page 92.)
Change the password keeper
password
2. Click New.
1. In the password keeper, type your current
password keeper password.
3. Type password information.
2. Click OK.
4. Click the trackwheel.
3. Click the trackwheel.
5. Click Save.
4. Click Change password.
Related topic
5. Type a new password keeper password.
About the password keeper (See page 91.)
6. Retype the new password keeper password.
7. Click OK.
Create random passwords
1. In the password keeper, click the trackwheel.
Copy passwords
2. Click New.
In the password keeper, click a password. Click Copy
to Clipboard.
3. Type a title for the password.
4. Click the trackwheel.
5. Click Random Password.
6. Type any additional password information.
7. Click the trackwheel.
8. Click Save.
Related topics
To clear the password from the clipboard, in the
password keeper, click the trackwheel. Click Clear
Clipboard.
To paste the password, place the cursor where you
want to insert it. Click the trackwheel. Click Paste.
Warning:
Passwords copied to or from the clipboard are not
encrypted.
About the password keeper
Store passwords
About security self tests
Manage passwords
The security self tests program is designed to verify
that security software is implemented properly on your
BlackBerry® device. The tests should run automatically
when your device restarts.
In the password keeper, click a password. Click one of
the following menu items:
• View
92
29: Security
Verify security software
In the device options, click Security Options. Click
General Settings. Click the trackwheel. Click Verify
Security Software.
Related topic
About security self tests (See page 92.)
Clear the device
Warning:
This procedure stops all services and removes all data,
including passwords and encryption keys, from the
BlackBerry® device. Before you clear your device, verify
that a backup copy of your data is available.
1. In the device options, click Security Options.
2. Click General Settings.
3. Click the trackwheel.
4. Click Wipe Handheld.
5. Click Continue.
6. Type blackberry.
Related topic
How do I restore my device after clearing it? (See page
139.)
Set owner information
In the device options, click Owner. Type your contact
information. Click the trackwheel. Click Save.
Note:
Owner information appears on the screen when you
lock your BlackBerry® device.
93
User Guide
94
30
Third-party program control
Prevent third-party programs from transmitting data
Set permissions for third-party programs
Control external connections
Control connections with the device
Control access to personal information
Security — frequently asked questions
About firewall settings
If you have third-party programs on your BlackBerry®
device, the firewall option is designed to prevent these
programs from transmitting data without your
knowledge.
Related topic
Legal notice (See page 143.)
Prevent third-party programs from
transmitting data
When a third-party program on your BlackBerry®
device attempts to transmit data, a dialog box
appears. Accept or deny the connection request.
To reset the firewall settings, in the device options,
click Security Options. Click Firewall. Click the
trackwheel. Click Reset Settings.
Related topics
About firewall settings (See page 95.)
Legal notice (See page 143.)
About permissions for third-party
programs
You can set whether third-party programs on your
BlackBerry® device can use data or connections from
other programs. For example, a third-party program
might use data from personal information
management (PIM) programs or connections from
programs such as the phone.
On the Permissions screen, if you set a permission field
to Allow, you are granting third-party programs access
to that program or connection.
If you set a permission field to Prompt, you are
prompted whenever a third-party program requests
access to that program or connection.
If you set a permission field to Deny, access to that
program or connection by third-party programs is
designed to be blocked.
If programs or connections within a group have
different permission values, the permission field for
the group is Custom.
Related topic
About firewall settings (See page 95.)
User Guide
Set permissions for third-party
programs
Warning:
Setting permissions for third party programs can
significantly affect the operation of third-party
programs on your BlackBerry® device. If you are
unsure about how changing these settings might
affect the operation of third party programs on your
device, contact your system administrator or service
provider for more information.
1. In the device options, click Advanced Options.
2. Click Applications.
3. Click the trackwheel.
4. Click Permissions.
5. Perform one of the following actions:
• To control whether third-party programs can
make an external connection from your
device, set the Connections group permission
field.
• To control whether third-party programs can
communicate with other programs on your
device, set the Interactions group permission
field.
• To control whether third-party programs can
access personal information from programs on
your device, set the User Data group
permission field.
6. Click the trackwheel.
7. Click Save.
8. Click Reset Now.
Notes:
To expand a folder, click a folder with a plus sign (+)
beside it. Click Expand.
To collapse a folder, click a folder with a minus sign (-)
beside it. Click Collapse.
96
If your device is integrated with an account that uses
BlackBerry Enterprise Server™ version 4.0 or later,
some settings might appear differently than the
settings described. Contact your system administrator
for more information.
Related topics
About permissions for third-party programs (See page
95.)
Control external connections (See page 96.)
Control connections with the device (See page 97.)
Control access to personal information (See page 97.)
About firewall settings (See page 95.)
Control external connections
1. In the device options, click Advanced Options.
2. Click Applications.
3. Click the trackwheel.
4. Click Permissions.
5. In the Connections group, set the following fields:
• To control whether third-party programs can
use physical connections to your BlackBerry®
device, such as a USB cable or RS-232 cable,
set the USB/Serial field.
• To control whether third-party programs can
use wireless connections that your device has
established with other Bluetooth™-enabled
devices, set the Bluetooth field.
• To control whether third-party programs can
make phone calls or access call logs, set the
Phone field.
• To control whether third-party programs can
use the GPS position of your device, set the
Location (GPS) field.
• To control whether third-party programs can
access the Internet or your corporate intranet
30: Third-party program control
through your corporation’s network, set the
Company Network field.
• To control whether third-party programs can
access the Internet through your service
provider, set the Carrier Internet field.
Related topics
Set permissions for third-party programs (See page
96.)
Control external connections (See page 96.)
Control access to personal information (See page 97.)
Related topics
Set permissions for third-party programs (See page
96.)
Control access to personal
information
Control connections with the device (See page 97.)
1. In the device options, click Advanced Options.
Control access to personal information (See page 97.)
2. Click Applications.
Control connections with the device
1. In the device options, click Advanced Options.
2. Click Applications.
3. Click the trackwheel.
4. Click Permissions.
5. In the Interactions group, set the following fields:
• To control whether third-party programs can
communicate with other programs on your
BlackBerry® device, such as the device
runtime store, persistent store, and global e
vents, set the Interprocess Communications
field.
• To control whether third-party programs can
simulate actions, such as the pressing of a key
or button on your device, and send those
simulated actions to the program that you are
currently using, set the Event Injection field.
• To control whether third-party programs can
register a filter with the browser to handle
content from a domain such as a customencoded document, set the Browser Filters
field.
• To control whether third-party programs can
be used by your device as a source for
customized themes, set the Theme Data field.
3. Click the trackwheel.
4. Click Permissions.
5. In the User Data group, set the following fields:
• To control whether third-party programs can
access email messages, SMS messages, or PIN
messages, set the Email field.
• To control whether third-party programs can
access personal information management
(PIM) items, such as tasks, memos, contacts,
and calendar entries, set the PIM field.
• To control whether third-party programs can
access the key store, set the Keystore field. If
you allow third-party programs to access the
key store, you must type the key store
password when a third-party program
attempts to access private contents of the key
store.
• To control whether third-party programs can
access the key store with password caching
turned on, set the Keystore Medium Security
field.
Related topics
Set permissions for third-party programs (See page
96.)
Control external connections (See page 96.)
Control connections with the device (See page 97.)
97
User Guide
Key stores
98
31
BrickBreaker
About BrickBreaker
BrickBreaker scoring
How do I set the speed of the paddle?
How do I accelerate the paddle?
Can I change the volume for the game?
Can I submit my scores to the BrickBreaker high score
web site?
How do I check the BrickBreaker high score web site?
Why are the bricks descending?
About BrickBreaker
The object of this game is to destroy bricks using a
paddle and a ball. To move the paddle, roll the
trackwheel. To release the ball when in catch mode, or
to shoot the laser or gun, press the Space key.
During the game, the following capsules fall from the
bricks that you destroy:
• Long makes the paddle longer.
• Slow slows down the speed of the ball.
• Gun enables you to shoot three bullets at the
bricks. A bullet can destroy unbreakable bricks.
• Bomb destroys the next brick that you hit and
damages nearby bricks.
• Life gives you an additional life.
BrickBreaker scoring
• Catching a capsule: 50 points
• Shooting a brick with the gun: 50 points
• Hitting a brick with the ball: 10 points
• Shooting a brick with the laser: 5 points
• Damaging a brick with a bomb: 5 points
How do I set the speed of the
paddle?
In the BrickBreaker options, set the Paddle Movement
Speed field.
How do I accelerate the paddle?
To accelerate the paddle as you roll the trackwheel, in
the BrickBreaker options, select the Paddle
Acceleration check box.
• Laser enables you to shoot unlimited laser beams
at the bricks.
Can I change the volume for the
game?
• Multi puts four balls in play.
Yes. In the BrickBreaker options, set the Volume field.
• Catch enables you to catch and hold the ball.
• Flip changes the direction of the paddle.
• Wrap enables you to move the paddle beyond the
edge of the screen.
User Guide
Can I submit my scores to the
BrickBreaker high score web site?
Yes. In the BrickBreaker options, type a user name and
password. If you beat your previous high score, you
can submit your name and score to the public high
score web site. Unsubmitted high scores can be
submitted at any time. In BrickBreaker, click the
trackwheel. Click Send High Score.
How do I check the BrickBreaker
high score web site?
In BrickBreaker, click the trackwheel. Click High
Scores.
Why are the bricks descending?
After you hit the ball with your paddle 50 times on
any level, the bricks descend one space every few
seconds.
100
32
Service books
About service books
Manage service books
Receive new service books
In the device options, click Advanced Options. Click
Service Book. Click a service book. Click one of the
following menu items:
Accept new service books
Manage service books
Restore deleted service books
About service books
Service books determine which services are available
on your BlackBerry® device. If your device is
integrated with an account that uses the BlackBerry
Enterprise Server™, your system administrator can
send service books to your device that determine
whether features such as remote address lookup and
wireless calendar synchronization are available.
Receive new service books
Service books arrive on your BlackBerry® device in one
of the following ways:
• over the wireless network from your service
provider or system administrator
• through the BlackBerry Desktop Software when
you connect your device to your computer
Accept new service books
Service books should be accepted automatically by
your BlackBerry® device. If a new service book is
available and it is not accepted automatically, a book
icon appears in the device status section of the screen.
To accept the service book manually, in the device
options, click Advanced Options. Click Service Book.
Click the new service book. Click Accept.
• View
• Delete
Restore deleted service books
In the device options, click Advanced Options. Click
Service Book. Click the trackwheel. Click Undelete.
User Guide
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33
Frequently asked questions
General — frequently asked questions
Phone — frequently asked questions
Email and PIN messages — frequently asked questions
SMS messages — frequently asked questions
MMS messages — frequently asked questions
Attachments — frequently asked questions
Synchronization — frequently asked questions
Typing — frequently asked questions
Walkie-Talkie — frequently asked questions
Browser — frequently asked questions
Downloading — frequently asked questions
Contacts — frequently asked questions
Calendar — frequently asked questions
Tasks — frequently asked questions
Memos — frequently asked questions
Alarm — frequently asked questions
Bluetooth — frequently asked questions
Security — frequently asked questions
User Guide
104
34
General — frequently asked questions
Why are some of the features described not available
on my device?
Why is there a flashing light on my
device?
What software version do I have on my device?
The notification LED on the top of your BlackBerry®
device flashes different colors to indicate various
states.
Why is there a flashing light on my device?
Why does my device screen turn off?
How do I register my device with the network?
A green light indicates that you are in a wireless
coverage area.
Can I determine how much memory each database on
my device is using?
A red light indicates that a new message has arrived
and your current profile is set to notify you using the
LED.
Why are some of the features
described not available on my
device?
An amber light indicates that the battery is low.
Depending on your service provider plan or the type of
account that you are using, some features might not
be available on your BlackBerry® device. Also, your
device might not have been provisioned for certain
features by your system administrator. Contact your
system administrator or service provider for more
information.
What software version do I have on
my device?
To view BlackBerry® device information such as your
device type, software version, and copyright
information, in the device options, click About. To
return to the device options, press the Escape button
twice.
A blue light indicates that your device is connected to
a Bluetooth®-enabled device.
Why does my device screen turn off?
When your BlackBerry® device is not used for a period
of time, the screen turns off to conserve battery power.
To turn the screen on again, roll the trackwheel or
press a key.
How do I register my device with the
network?
When you connect to the wireless network for the first
time or load new programs, your BlackBerry® device
should register with the network automatically. To
register your device manually, in the device options,
click Advanced Options. Click Host Routing Table.
Click the trackwheel. Click Register Now.
User Guide
Can I determine how much memory
each database on my device is
using?
Yes. In the device options, click Status. Click the
trackwheel. Click Database Sizes. The Database Sizes
screen displays the number of entries and the amount
of memory used by each database that is synchronized
with your BlackBerry® device.
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35
Phone — frequently asked questions
Why can I not make calls?
Why am I no longer receiving calls?
Why am I no longer receiving calls?
Can I use call forwarding?
Verify that you are in a wireless coverage area and
that your BlackBerry® device is connected to the
wireless network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.
How do I edit the phone number to which my calls are
forwarded?
If you still cannot receive calls, verify that call
forwarding is turned off.
Can I use the phone when the device or keyboard is
locked?
Can I use call waiting?
Can I use a TTY device with my device?
Can I set the phone to display frequently called
numbers?
How do I change how long messages and phone call
logs remain in the messages list?
How do I stop my device from answering or ending
calls automatically?
How do I hide my phone number in the phone?
Why isn’t the ring tone being played the number of
times that I have set?
Why can I not make calls?
Verify that you are in a wireless coverage area and
that your BlackBerry® device is connected to the
wireless network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.
Can I use the phone when the device
or keyboard is locked?
The BlackBerry® device is designed to enable you to
make emergency calls when your device or keyboard is
locked.
See “Make emergency calls” on page 11 for more
information on emergency calls.
If your device is integrated with a corporate email
account, you might be able to make other phone calls
when your device is locked. Contact your system
administrator for more information.
If you receive a call when the keyboard is locked, the
keyboard unlocks when you answer the call.
If you receive a call when the device is password
locked, you can answer the call, but your device
remains password locked during the call. You can
perform regular phone actions, such as mute and hold.
When you end the call, the device remains password
locked.
User Guide
Can I use call forwarding?
Yes, if your service provider plan includes call
forwarding and your SIM card is provisioned for the
service. Contact your service provider for more
information.
How do I edit the phone number to
which my calls are forwarded?
To edit a call forwarding phone number that you have
added, delete the current phone number and type a
new phone number.
Can I use call waiting?
Yes, if your service provider plan includes call waiting
and your SIM card is provisioned for the service.
Contact your service provider for more information.
Can I use a TTY device with my
device?
Yes, if your service provider supports TTY devices. The
TTY device must operate at 45.45 bits per second, and
you must insert the TTY device connector into your
BlackBerry® device headset jack. If you use an RJ-11
connector, you must use an adapter to connect the
TTY device to your device.
TTY is only available on some BlackBerry devices.
Can I set the phone to display
frequently called numbers?
Yes. You can set the phone to display a list of
frequently or recently called numbers instead of call
logs. In the phone options, click General Options. Set
the Phone List View field.
Note:
If a call log screen appears on your BlackBerry®
device, the Phone List View field does not change the
view of the call log screen.
108
How do I stop my device from
answering or ending calls
automatically?
If you use a holster with your BlackBerry® device, you
can set how calls are handled when you insert or
remove your device from the holster.
To stop your device from answering calls automatically
when you remove it from the holster, in the phone
options, click General Options. Set the Auto Answer
Calls field to No.
To stop your device from ending calls automatically
when you insert it in the holster, in the phone options,
click General Options. Set the Auto End Calls field to
No.
How do I hide my phone number in
the phone?
In the phone options, click General Options. Set the
Show “My Number” field to No.
36
Email and PIN messages — frequently asked
questions
How do I compose an email or PIN message from the
To screen?
Why were some of my messages deleted from the
device?
Why can’t I send messages?
How do I change how long messages and phone call
logs remain in the messages list?
Why can’t I receive messages?
Why is the menu item for sending a message not
available?
Why does the letter D appear beside sent PIN
messages?
Can I stop a message from being sent?
Why are some messages already on my device?
How do I create and use links in messages?
Why is “More available” appearing at the end of my
message?
Can I file messages?
How do I restrict the types of email messages that are
sent to my device?
How do I create a generic filter?
Why are some messages sent to my device even
though I have created a filter?
Why can’t I specify some folders from which email
messages are redirected?
How do I make changes to the folders on my device?
How do I stop email messages from being sent to my
device?
Can I hide sent messages?
How do I stop messages that are sent from my
desktop email program from appearing on my device?
Why can’t I see a new message in the messages list
even though I received notification?
Can I change the default email account that is used
when I send messages from the main messages list?
Why is there a different icon beside some items in the
messages list?
Why are call logs appearing in the messages list?
How do I show more of a subject line for my
messages?
How do I identify received PIN messages as high
priority?
Can I remove the prompt that appears before I delete
messages?
How do I compose an email or PIN
message from the To screen?
To compose a message from the To screen, click [Use
Once]. Click Email or PIN. Type an email address or a
PIN. Click the trackwheel. Click Continue.
To add multiple recipients to your message, click the
trackwheel. Click Add To, Add Cc, or Add Bcc.
User Guide
Why can’t I send messages?
Verify that you are in a wireless coverage area and
that your BlackBerry® device is connected to the
wireless network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.
Why does the letter D appear beside
sent PIN messages?
When a PIN message has been delivered to a
BlackBerry® device, a D appears beside the check
mark in the messages list.
If you send a message and you are not in a wireless
coverage area, the device sends the message when
you return to a wireless coverage area.
Can I stop a message from being
sent?
Why can’t I receive messages?
Yes, provided that you are not in a wireless coverage
area or that your BlackBerry® device is not connected
to the wireless network. If a clock icon appears beside
the message, delete the message to stop it from being
sent.
Verify that you are in a wireless coverage area and
that your BlackBerry® device is connected to the
wireless network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.
Verify that email redirection to your device is turned
on. If you are using the BlackBerry Desktop Software,
in the Redirector Settings tool, verify that the Redirect
incoming messages to your handheld check box is
selected.
If your device is integrated with an account that uses
BlackBerry Enterprise Server™ version 4.0 or later, in
the messages options, click Email Settings. Verify that
the Send Email To Handheld field is set to Yes. If you
have configured specific folders to redirect email
messages to your device, on the Folder Redirection
screen, verify that the correct folders from which email
is redirected are selected.
Verify that filters, which restrict the email messages
that are sent to your device, are not enabled.
See “Manage filters” on page 23 for more information.
Why is the menu item for sending a
message not available?
If you do not have an email address or PIN saved for
your contact, the option to send a message to that
contact does not appear. In the address book, add an
email address or a PIN number for your contact.
110
If you are in a wireless coverage area and your device
is connected to the wireless network, messages should
be sent automatically, so you cannot stop the message
from being sent.
Why are some messages already on
my device?
When you first receive your BlackBerry® device and
every time that you update the BlackBerry Handheld
Software, several welcome messages appear. These
messages provide information and tips for using the
device.
If your device is integrated with an account that uses
BlackBerry Enterprise Server™ version 4.0 or later,
recent messages might also appear on your device
when you connect to the wireless network for the first
time. Contact your system administrator for more
information.
36: Email and PIN messages — frequently asked questions
How do I create and use links in
messages?
Links appear in your messages as underlined text.
Messages can contain links to various items such as
phone numbers, web sites, and email addresses. When
you receive a message that contains a link, click the
link. In the menu, click the menu items that apply to
the type of link selected.
The BlackBerry® device should automatically
recognize most linkable items as links. To create a link
for a PIN, type pin: before typing the PIN number.
If your device is not enabled for wireless email
reconciliation, your device must be integrated with an
account that uses the BlackBerry Desktop Redirector
or the BlackBerry Enterprise Server™ to file messages.
You must perform an initial email reconciliation with
the BlackBerry Desktop Software so that the folders in
your desktop email program appear on your device.
See the BlackBerry Desktop Software Online Help for
more information about configuring email
reconciliation manually.
Can I hide sent messages?
Why is “More available” appearing
at the end of my message?
Yes. In the messages options, click General Options.
Set the Hide Sent Messages field to Yes.
Long messages are sent to your BlackBerry® device in
sections. As you read the first section, the next section
should be sent to your device automatically, if you are
in a wireless coverage area. However, it might take
several seconds before your device receives the next
section.
Note:
To view sent messages, in the messages list, click the
trackwheel. Click View Folder. Click Sent Items. Click
Select Folder.
To send only the first section of long messages to your
device, in the messages options, click General
Options. Set the Auto More field to No. The next time
that you receive a long message, “More available”
appears at the bottom. To request more of the
message, click the trackwheel. Click More. To view the
rest of the message, click More All.
Can I file messages?
Yes. If you have turned on wireless email reconciliation
for your BlackBerry® device, any messages that you
file on your device are also filed in your desktop email
program.
Why can’t I see a new message in
the messages list even though I
received notification?
If email messages are sent to your BlackBerry® device
from specific desktop email program folders and, in
the general messages options, you set the Hide Filed
Messages option to Yes, new messages that are sent
to your device should be filed automatically, and
might not appear in the messages list. To view all your
messages, set the Hide Filed Messages field to No.
Why is there a different icon beside
some items in the messages list?
Different icons are used in the messages list to
indicate message status, saved web pages, call logs,
messages with attachments, and so on. See the
printed documentation that accompanied your
BlackBerry® device for more information about
message status indicators.
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User Guide
Why are call logs appearing in the
messages list?
When you make or receive a call, the BlackBerry®
device creates a call log that contains information
about the call. To stop call logs from appearing in the
messages list, in the phone options, click Call
Logging. Set the Show These Call Log Types In
Message List field to None.
How do I show more of a subject line
for my messages?
To show more of the subject line for your messages,
you can hide the time that the message was received
and the name of the sender or recipient of the
message. In the messages options, click General
Options. Set the Display Time and Display Name
fields to No.
How do I identify received PIN
messages as high priority?
In the messages options, click General Options. Set
the Make PIN Messages Level 1 field to Yes.
Can I remove the prompt that
appears before I delete messages?
Yes. In the messages options, click General Options.
Set the Confirm Delete option to No.
Why were some of my messages
deleted from the device?
If your BlackBerry® device memory is full, your device
deletes the oldest messages from the messages list to
accommodate new ones. It does not delete saved
messages.
112
If you have turned on wireless email reconciliation,
messages that you delete in your desktop email
program are also deleted on your device. Messages
that you delete on your device are also deleted in your
desktop email program.
If you deleted multiple messages using Delete Prior,
the messages are only deleted from your device.
How do I change how long messages
and phone call logs remain in the
messages list?
To change the number of days that your BlackBerry®
device keeps messages and call logs in the messages
list, in the message options, click General Options. Set
the Keep Messages field.
Messages that are sent to your device that are older
than the number of days that you specify in the Keep
Messages field are deleted from your device. The
messages can be restored, however, if you set the
Keep Messages field to a longer period of time. When
you increase the amount of time in this field, any
messages that are sent to your device during that
period of time appear in the messages list.
How do I restrict the types of email
messages that are sent to my
device?
You can create filters to send only specific email
messages to your BlackBerry® device.
See “Create filters” on page 22 for more information.
To stop messages that do not meet any filter criteria
from being sent to your device, in the message
options, click Email Filters. Set the If no filters apply,
send email to handheld field to No.
36: Email and PIN messages — frequently asked questions
How do I create a generic filter?
To create a generic filter, use an asterisk (*) when
specifying the contacts to which the filter applies. In
the messages options, click Email Filters. In the From
field, specify part of the sender's address and use an
asterisk (*) in place of the remaining part.
Why are some messages sent to my
device even though I have created a
filter?
Filters must be enabled before they apply to your
messages. In the messages options, click Email Filters.
Verify that the check boxes beside all the filters that
you want to apply to your messages are enabled.
Verify that the filters are in the correct order so they
can be applied to your messages properly.
Why can’t I specify some folders
from which email messages are
redirected?
On the Folder Redirection screen, folders with check
boxes that have broken borders are not enabled for
redirection. If your BlackBerry® device is integrated
with an account that uses BlackBerry Enterprise
Server™ version 4.0 or later, the folders should be
enabled automatically after a short period of time. To
enable all folders manually for redirection, in the
messages options, click Email Settings. Click the
trackwheel. Click Folder Redirection. On the Email
Reconciliation screen, set the Wireless Reconcile field
to Off. Save your changes. Open the Email
Reconciliation screen again and set the Wireless
Reconcile field to On. Save your changes.
How do I make changes to the
folders on my device?
You cannot add, edit, or delete folders from your
BlackBerry® device. To add, edit, or delete a folder,
change it in your desktop email program and reconcile
your email messages with your device.
If your device is enabled for wireless email
reconciliation, changes that you make to the folders in
your desktop email program should be synchronized
with your device over the wireless network.
If your device is not enabled for wireless email
reconciliation, reconcile your email manually using the
BlackBerry Desktop Software. See the BlackBerry
Desktop Software Intellisync Online Help for more
information.
How do I stop email messages from
being sent to my device?
If you are using the BlackBerry Desktop Software, in
the Redirector Settings tool, clear the Redirect
incoming messages to your handheld check box.
If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 4.0 or later, in the messages options, click
Email Settings. Set the Send Email To Handheld field
to No.
How do I stop messages that are
sent from my desktop email program
from appearing on my device?
In the messages options, click Email Settings. Click
the trackwheel. Click Folder Redirection. Clear the
check box beside the Sent Items folder.
Can I change the default email
account that is used when I send
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User Guide
messages from the main messages
list?
Yes. If your BlackBerry® device is integrated with more
than one email account, you might be able to set
which email account is used by default when you send
messages from the main messages list. In the device
options, click Advanced Options. Click Message
Services. Set the Messaging (CMIME) field.
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37
SMS messages — frequently asked questions
Can I remove the prompt that appears before I delete
messages?
Why were some of my messages deleted from the
device?
Why aren’t all the SMS options described appearing
on my device?
How do I change how long messages and phone call
logs remain in the messages list?
Why were some of my messages
deleted from the device?
If your BlackBerry® device memory is full, your device
deletes the oldest messages from the messages list to
accommodate new ones. It does not delete saved
messages.
Why aren’t all the SMS options
described appearing on my device?
Depending on your service provider plan, some SMS
message options might not be available on your
BlackBerry® device. Contact your service provider for
more information.
User Guide
116
38
MMS messages — frequently asked questions
Can I send and receive MMS messages?
Can I specify when my device should receive MMS
messages?
Can I hide sent messages?
Can I filter unwanted MMS messages?
Can I filter unwanted MMS
messages?
Yes. In the device options, click MMS. In the Message
Filtering section, select the Reject Anonymous
Messages check box or the Reject Advertisements
check box.
Can I configure notification for all MMS messages?
Can I pause, resume, or restart a slideshow
presentation?
Can I configure notification for all
MMS messages?
Can I view the size of my MMS messages before I send
them?
Yes. Use the SMS notification profile to set MMS and
SMS message notification options.
How do I change how long messages and phone call
logs remain in the messages list?
You can also set delivery reports, which notify you and
a sender when an MMS message has been received or
read. To set delivery reports, in the device options,
click MMS. In the Notifications section, set the
notification options.
Can I send and receive MMS
messages?
Yes, if your service provider plan includes MMS
messages and your BlackBerry® device is provisioned
for the service. Contact your service provider for more
information.
Can I specify when my device should
receive MMS messages?
Yes. In the device options, click MMS. To set when
your BlackBerry® device communicates with the
Multimedia Messaging Service Centre (MMSC), set the
Multimedia Reception field.
To set when your BlackBerry device receives MMS
messages, set the Automatic Retrieval field.
To set whether delivery reports are sent when they are
requested by a sender, set the Allow Delivery
Confirmation and Allow Read Confirmation options.
To set whether you request delivery reports when you
send MMS messages, set the Confirm Delivery and
Confirm Read options.
Can I pause, resume, or restart a
slideshow presentation?
Yes. In an open message, click the trackwheel. Click
Pause, Resume, or Restart.
Can I view the size of my MMS
messages before I send them?
Yes. In the open message, click the trackwheel. Click
Options.
User Guide
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39
Attachments — frequently asked questions
Can I view file attachments on my device?
How do I view password-protected file attachments?
Can I set the amount of memory that my device uses
for file attachments?
How do I change how file attachments are displayed?
How do I view cell contents in spreadsheet
attachments?
Why can’t I view presentation slides?
Why is “More available” appearing at the end of my
file attachment?
How do I search for text in a file attachment?
What does skipped content mean?
Can I view tracked changes in document attachments?
To view document and spreadsheet attachments, your
device must be integrated with an account that uses
BlackBerry Enterprise Server™ version 3.6 or later for
Microsoft® Exchange, BlackBerry Enterprise Server
version 2.2 or later for IBM® Lotus® Domino®,
BlackBerry Enterprise Server version 4.0 or later for
Novell® GroupWise®, or the BlackBerry Internet
Service™.
To view .zip, .htm, or .html attachments, your device
must be integrated with an account that uses
BlackBerry Enterprise Server version 3.6 Service Pack 1
or later for Microsoft Exchange, BlackBerry Enterprise
Server version 2.2 Service Pack 1 or later for IBM Lotus
Domino, BlackBerry Enterprise Server version 4.0 or
later for Novell GroupWise, or the BlackBerry Internet
Service.
Why do some characters not appear correctly on my
device?
To view image attachments, your device must be
integrated with an account that uses BlackBerry
Enterprise Server version 4.0 or later or the BlackBerry
Internet Service.
Can I view file attachments on my
device?
Contact your system administrator or service provider
for more information.
Yes, if attachment viewing is enabled for your
BlackBerry® device. When you receive a message with
an attachment, click the trackwheel. If Open
Attachment appears in the menu, you can view
attachments on your device. If Open Attachment does
not appear in the menu, your device might not be
enabled for attachment viewing.
How do I view password-protected
file attachments?
You can only view password-protected .pdf files. If you
receive a .pdf file that is password-protected, you must
type the password to view the file. On the attachment
screen, click the file name. Click Password. Type the
password. Click the trackwheel.
User Guide
Can I set the amount of memory that
my device uses for file attachments?
Yes. In the open attachment, click the trackwheel.
Click Options. Set the Cache Size field.
How do I change how file
attachments are displayed?
Open the full content for a file attachment. Click the
trackwheel. Click Options.
To change the font for your file attachments, set the
Font Family and Font Size fields.
In document attachments, to use font sizes that reflect
those in the original document, set the Reflect
Original Font Sizes field to Yes.
To show a grid when viewing spreadsheet
attachments, set the Show Gridlines field to Yes.
To label spreadsheet columns with letters and label
spreadsheet rows with numbers, set the Display
Labels field.
How do I view cell contents in
spreadsheet attachments?
Why can’t I view presentation slides?
To view a Microsoft® PowerPoint® presentation in its
original format if your BlackBerry® device must be
integrated with an account that uses BlackBerry
Enterprise Server™ version 4.1 or later.
Why is “More available” appearing
at the end of my file attachment?
Long attachments are sent to your BlackBerry® device
in sections. As you read the first section, the next
section should be sent to your device automatically, if
you are in a wireless coverage area. However, it might
take several seconds before your device receives the
next section.
To send only the first section of long attachments to
your device, in the messages options, click General
Options. Set the Auto More field to No. The next time
that you receive a long attachment, “More available”
appears at the bottom. To request more of the file
attachment, click the trackwheel. Click More. To view
the rest of the attachment, click More All.
How do I search for text in a file
attachment?
When you select a cell, the contents appear at the top
of the screen. If the contents are too long to see, click
the cell. Click View Cell.
In the attachment, click the trackwheel. Click Find.
Type the text. Click the trackwheel.
To view the contents of all the cells in a column, click
the column label at the top of the screen. Click Fit.
To make the Find feature case sensitive when
searching, select the Case Sensitive Search check box.
To change the column size for all the columns in a
spreadsheet, click the unmarked column label in the
top left corner of the screen. Click a preferred size.
If you have not retrieved all the text for a file
attachment, a dialog box appears. To search the
remaining text in the attachment, click Yes. If the
search term is found, the content should be retrieved
automatically.
To change the default column size for all spreadsheet
attachments, in the attachment options, set the
Column Width field to Large.
120
To view the text on your BlackBerry® device, verify
that you are in a wireless coverage area and that your
device is connected to the wireless network. See the
printed documentation that accompanied your device
for more information about wireless coverage levels.
39: Attachments — frequently asked questions
What does skipped content mean?
The skipped content bar appears in a document
attachment when more content is available, but it has
not been retrieved. To retrieve skipped content, click
the skipped content bar. Click More.
Can I view tracked changes in
document attachments?
Depending on the document type, you might be able
to view tracked changes. In a document attachment,
click the trackwheel. Click Show Changes. To hide
tracked changes, click the trackwheel. Click Hide
Changes.
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User Guide
122
40
Synchronization — frequently asked
questions
Can I reconcile email messages over the wireless
network?
Can I synchronize PIM items over the wireless
network?
How do I handle conflicts between my device and my
desktop email program?
Why do some characters in my desktop calendar not
appear correctly after synchronization?
Why are some of my email messages not reconciling
over the wireless network?
Can I reconcile my personal folders?
Can I empty the deleted messages folder on my
computer remotely?
Can I determine how much memory each database on
my device is using?
Can I reconcile email messages over
the wireless network?
Yes. If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 3.6 or later for Microsoft® Exchange,
BlackBerry Enterprise Server version 2.2 or later for
IBM® Lotus® Domino®, or BlackBerry Enterprise
Server version 4.0 or later for Novell® GroupWise®,
verify that wireless email reconciliation is turned on in
the messages options.
If your device is integrated with an account that uses
the BlackBerry Internet Service™, and your service
provider supports wireless email reconciliation, verify
that you have turned on wireless email reconciliation
in the messages options.
Can I synchronize PIM items over the
wireless network?
Yes. If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 4.0 or later, verify that wireless
synchronization is turned on in the tasks, memo,
address book, and calendar options.
If your device is integrated with an account that uses
BlackBerry Enterprise Server version 2.1 or later,
calendar appointments and meetings might be the
only PIM items that can be synchronized over the
wireless network. See the BlackBerry Desktop Software
Online Help for more information about setting
wireless calendar synchronization.
You must be in a wireless coverage area and your
BlackBerry® device must be connected to the wireless
network for PIM items to synchronize over the wireless
network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.
User Guide
How do I handle conflicts between
my device and my desktop email
program?
Why do some characters in my
desktop calendar not appear
correctly after synchronization?
A conflict might occur if you edit the same item on
your BlackBerry® device and in your desktop email
program before synchronization occurs.
If you create calendar entries on your BlackBerry®
device that contain special accents or characters, and
your desktop computer does not support those accents
or characters, the characters do not appear in your
desktop calendar correctly. On your desktop computer,
verify that you have the correct default code page set
and that you have proper font support installed on
your computer. See your Microsoft® Windows® Online
Help for more information about setting the default
code page for your computer.
If you turn on wireless email reconciliation, set
whether the device or desktop email program takes
precedence when a conflict occurs. In the messages
options, click Email Reconciliation. Set the On
Conflict field. You can set this option for each email
account that is integrated with your device.
If you turn on wireless PIM synchronization, the
information in your desktop email program should
automatically take precedence over the data on your
device when a conflict occurs. If you turn off wireless
PIM synchronization and make changes to a PIM entry
in your desktop email program and on the device, the
conflicting information on the device is replaced by
the information in your desktop email program when
you turn on wireless PIM synchronization again. If you
want to select manually how conflicts are handled,
synchronize your device using the BlackBerry Desktop
Software before you turn on wireless PIM
synchronization.
If you use the BlackBerry Desktop Software to turn on
wireless calendar synchronization, you can adjust the
calendar conflict resolution settings in the BlackBerry
Desktop Software. See the BlackBerry Desktop
Software Online Help for more information.
Why are some of my email messages
not reconciling over the wireless
network?
If you are not in a wireless coverage area, your
messages are not reconciled over the wireless network.
See the printed documentation that accompanied your
BlackBerry® device for more information about
wireless coverage levels.
If you are in a wireless coverage area and you want to
initiate email reconciliation from the device, in the
messages list, click the trackwheel. Click Reconcile
Now.
Can I reconcile my personal folders?
Yes. If you are a Microsoft® Exchange user, and you
use personal folders, you can reconcile email messages
with personal folders using the BlackBerry Desktop
Software. See the BlackBerry Desktop Software Online
Help for more information.
Note:
Even if you have turned on wireless email
reconciliation on your BlackBerry® device, you must
use the BlackBerry Desktop Software with personal
folders.
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40: Synchronization — frequently asked questions
Can I empty the deleted messages
folder on my computer remotely?
Yes. In the messages options, click Email
Reconciliation. Click the trackwheel. Click Purge
Deleted Items. Click Yes.
To use this feature, your BlackBerry® device must be
integrated with an account that uses BlackBerry
Enterprise Server™ version 3.6 or later for Microsoft®
Exchange and wireless email reconciliation must be
turned on. Verify that you are in a wireless coverage
area and that your BlackBerry® device is connected to
the wireless network. See the printed documentation
that accompanied your device for more information
about wireless coverage levels.
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User Guide
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41
Walkie-Talkie — frequently asked questions
Can I use the speakerphone by default?
Can I silence incoming Walkie-Talkie calls?
Can I use the speakerphone by
default?
Yes. In the phone options, click Push To Talk. Set the
Speakerphone field to On.
Related topic
Turn on and off speakerphone (See page 13.)
Can I silence incoming Walkie-Talkie
calls?
Yes. In the phone options, click Push To Talk. Set the
Silence DC Call Alerts field to Yes.
User Guide
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42
Browser — frequently asked questions
Why are there no browsers available on my device?
Can I use the BlackBerry Browser?
How do I change my browser settings?
How do I change the browser home page?
How do I change the type of content that the browser
accepts?
Can I override the character set encoding of web
pages?
Why do some characters not appear correctly on my
device?
How do I select images and text on a web page?
What is the Available Offline check box that appears
when I’m adding a bookmark?
Can I view web pages that contain JavaScript or
animated graphics?
Why did a web page form not submit?
Can I be prompted before scripts are run on my
device?
How do I change which browser opens when I click a
link in an open message?
On my browser home page, when I hold the Escape
button, the program closes. Can I change this?
How do I set WAP Browser security options?
How do I set BlackBerry Browser security options?
Why are there no browsers available
on my device?
Verify that you are in a wireless coverage area and
that your BlackBerry® device is connected to the
wireless network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.
Depending on your service provider or your theme, the
location and name for your device browsers might
change.
Can I use the BlackBerry Browser?
Yes, if your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 3.5 or later for Microsoft® Exchange,
BlackBerry Enterprise Server version 2.2 or later for
IBM® Lotus® Domino®, or BlackBerry Enterprise
Server version 4.0 or later for Novell® GroupWise®.
Contact your system administrator for more
information about the BlackBerry Browser.
How do I change my browser
settings?
In the browser, click the trackwheel. Click Options.
Various settings are available on the Browser
Configuration, General Properties, and Cache
Operations screens.
Note:
You might be restricted from changing your
BlackBerry® device browser settings. Contact your
system administrator for more information.
User Guide
How do I change the browser home
page?
In the browser options, click Browser Configuration.
In the Home Page Address field, change the web
page address. Save the changes.
Depending on your service provider, you might not be
able to change your home page.
How do I change the type of content
that the browser accepts?
In the browser options, click Browser Configuration.
Set the Content Mode field. Save the changes.
Can I override the character set
encoding of web pages?
Yes. On a web page, click the trackwheel. Click Set
Encoding. Clear the Auto mode check box. Set the
Default Charset field. Click OK. The browser uses the
default character set to display all web pages.
How do I select images and text on a
web page?
To select text and images that are not links, on a web
page, click the trackwheel. Click Select Mode. In select
mode, you can scroll through content one line at a
time and select images. To switch your browser back
to view mode, click the trackwheel. Click View Mode.
In view mode, you can scroll through web page
content quickly and the cursor only selects links.
130
What is the Available Offline check
box that appears when I’m adding a
bookmark?
If you select the Available Offline check box, you can
view a web page when your BlackBerry® device is not
connected to the wireless network or when you are
outside a wireless coverage area. When you view the
web page offline, it displays the information that was
current when you last viewed the bookmark online. To
change this check box, you must create the bookmark
again.
Can I view web pages that contain
JavaScript or animated graphics?
Yes. Use the BlackBerry® Browser to view HTML web
pages that contain JavaScript™ or animated graphics.
To view web pages that contain JavaScript, in the
browser options, click Browser Configuration. Select
the Support JavaScript check box. Save the changes.
To view animated graphics, in the browser options,
click General Properties. Set the Repeat Animations
field. Save the changes.
To view web pages that contain JavaScript or
animated graphics using the BlackBerry Browser, your
BlackBerry device must be integrated with an email
account that uses BlackBerry Enterprise Server™
version 4.0 or later. Contact your system administrator
for more information.
Note:
The BlackBerry Browser does not support some style
sheets or dynamic HTML.
42: Browser — frequently asked questions
Why did a web page form not
submit?
How do I set WAP Browser security
options?
Verify that you are in a wireless coverage area and
that your BlackBerry® device is connected to the
wireless network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.
To set WAP Browser security, in the device options,
click Security Options. Click WTLS (Wireless Transport
Layer Security). In the Encryption Strength field, set
the encryption level for connecting to your WAP
gateway. In the Prompt For Server Trust field, set
whether a dialog box appears when the BlackBerry®
device cannot authenticate a WTLS connection
automatically.
Can I be prompted before scripts are
run on my device?
Yes. In the browser options, click General Properties.
Select the Prompt Before Running WML Scripts
check box. You are prompted before browser scripts
are run.
How do I change which browser
opens when I click a link in an open
message?
How do I set BlackBerry Browser
security options?
You can apply Transport Layer Security (TLS) to the
connection between the BlackBerry Enterprise Server™
and a web server, or to the connection between your
BlackBerry® device and a web server.
To set BlackBerry Browser security, in the device
options, click Security Options. Click TLS.
In the device options, click Advanced Options. Click
Browser. Set the Default browser configuration field.
Save the changes.
To apply TLS to the connection between the
BlackBerry Enterprise Server and a web server, set the
TLS Default field to Proxy. Set the Allow HTTPS
Redirections field to Yes.
On my browser home page, when I
hold the Escape button, the program
closes. Can I change this?
To apply TLS to the entire connection between your
device and a web server, set the TLS Default field to
Handheld. Set the fields in the General, Server
Authentication, and Client Authentication sections.
Yes. In the browser options, click General Properties.
Select the Prompt Before Closing Browser On Escape
check box. A dialog box appears before the browser
closes.
To set the algorithm type, the encryption strength, and
whether only key algorithms that are approved by
Federal Information Processing Standards (FIPS) are
supported, set the fields in the General section.
To set whether you are prompted about server security
issues, set the fields in the Server Authentication
section. If you set a field to No, connections should be
prevented if a server security issue occurs.
To set whether you are prompted about client security
issues, set the fields in the Client Authentication
section. If you set a field to No, connections should be
prevented if a client security issue occurs.
131
User Guide
132
43
Contacts — frequently asked questions
How do I add multiple contacts with the same name
to my contact list?
Can I change how my contacts or tasks display?
What are the User 1, User 2, User 3, and User 4 fields
on the New Address screen?
Why does the Add Custom Phone Tune option not
appear?
How do I change the volume level for the custom
phone tune?
Can I clear all the categories that apply to a contact,
task, or memo?
Can I remove the prompt that appears before I delete
contacts, calendar entries, tasks, or memos?
What are the User 1, User 2, User 3,
and User 4 fields on the New
Address screen?
These fields are custom fields where you can add
information about your contacts, such as spouse name
or nickname. You can set up your BlackBerry® Desktop
Software to synchronize with these custom fields in
your desktop email program.
You can only synchronize the information in a custom
field with a text field in your desktop email program.
For example, you cannot add a contact’s birthday in a
custom field and synchronize it with your desktop
email program. The birthday field is a date field in
your desktop email program, not a text field.
How do I know how many contacts, calendar entries,
tasks, or memos I have saved?
To change the field name for a custom field, when
creating or editing a contact, click the trackwheel.
Click Change Field Name.
How do I add multiple contacts with
the same name to my contact list?
See the BlackBerry Desktop Software Online Help for
more information about synchronizing custom fields
with fields in your desktop email program.
In the address book options, set the Allow Duplicate
Names field to Yes. Save the changes.
Can I change how my contacts or
tasks display?
Yes. In the address book, tasks, or memo options, set
the Sort By field. Save the changes.
Why does the Add Custom Phone
Tune option not appear?
The Add Custom Phone Tune option does not appear
in the menu if a custom phone tune has already been
added for the contact. A Calls From profile exception
appears in the profiles list for contacts with a custom
phone tune.
User Guide
How do I change the volume level
for the custom phone tune?
Custom phone tunes are based on the active
notification profile. When you add a custom phone
tune from the address book, the volume for the tune
matches the volume that is set in the active
notification profile. To create a custom phone tune
with a different volume level, in the profiles list, create
an exception that is based on a profile that is different
from the active profile.
Can I clear all the categories that
apply to a contact, task, or memo?
Yes. When editing the contact, task, or memo, click the
trackwheel. Click Categories. Click the trackwheel.
Click Clear Selection. Save the changes.
Can I remove the prompt that
appears before I delete contacts,
calendar entries, tasks, or memos?
Yes. In the address book, calendar, tasks, or memo
options, set the Confirm Delete option to No. Save
the changes.
How do I know how many contacts,
calendar entries, tasks, or memos I
have saved?
In the address book, calendar, tasks, or memo options,
the Number of Entries field displays how many
contacts, calendar entries, tasks, or memos are saved.
134
44
Calendar — frequently asked questions
Can I synchronize PIM items over the wireless
network?
Are there any restrictions for using the calendar with
Lotus Notes?
How do I expand the number of hours that are shown
in the calendar?
How do I change the day of the week that displays
first when viewing the calendar in Week view?
Can I remove the prompt that appears before I delete
contacts, calendar entries, tasks, or memos?
How do I scroll through the calendar in each view?
How do I change how long appointments remain in
the device calendar?
How do I know how many contacts, calendar entries,
tasks, or memos I have saved?
Can I set a snooze time for task and calendar
reminders?
What is dismissed if I click Dismiss All in a reminder?
Can I show tasks in the device calendar?
Why do some characters in my desktop calendar not
appear correctly after synchronization?
Are there any restrictions for using
the calendar with Lotus Notes?
Yes. If you are an IBM® Lotus Notes® user, you cannot
create appointments that span multiple days. Also,
you can only edit the Subject, Location, Reminder, and
Notes fields and the Mark as Private check box when
editing a recurring appointment or meeting. When
editing a recurring meeting that you created, you can
also edit the meeting participants.
How do I expand the number of
hours that are shown in the
calendar?
In the calendar options, set the Start Of Day and End
Of Day fields. Save the changes.
How do I change the day of the week
that displays first when viewing the
calendar in Week view?
In the calendar options, set the First Day Of Week
field. Save the changes.
How do I scroll through the calendar
in each view?
In Day view, roll the trackwheel to move through the
hours in a day. Roll the trackwheel to the top of the
screen to select a day in the navigation bar. Click the
trackwheel to view the selected day. Hold the Alt key
and roll the trackwheel to move from one day to the
next.
In Week view, roll the trackwheel to move vertically
through the hours in a day. Hold the Alt key and roll
the trackwheel to move horizontally through the days
of the week.
In Month view, roll the trackwheel to move
horizontally through the days of the month. Hold Alt
and roll the trackwheel to move vertically between
weeks.
In Agenda view, roll the trackwheel to move through
the appointments. Hold the Alt key and roll the
trackwheel to move through days.
User Guide
How do I change how long
appointments remain in the device
calendar?
To change the number of days that your BlackBerry®
device keeps appointments in the calendar, in the
calendar options, set the Keep Appointments field.
Appointments in your device calendar that are older
than the number of days that you specify in the Keep
Appointments field are deleted from your device. The
appointments can be restored, however, if you set the
Keep Appointments field to a longer period of time.
When you increase the amount of time in this field,
any appointments in your calendar during that period
of time appear in your device calendar.
Can I set a snooze time for task and
calendar reminders?
Yes. In the tasks or calendar options, set the Snooze
field.
What is dismissed if I click Dismiss
All in a reminder?
If Dismiss All appears in a task or calendar reminder,
more than one task or calendar reminder is available.
If you click Dismiss All, the current reminder and all
other reminders of that type are dismissed.
Can I show tasks in the device
calendar?
Yes. In the calendar options, set the Show Tasks field
to Yes. Save the changes.
136
45
Bluetooth — frequently asked questions
How do I connect my BlackBerry device with another
Bluetooth-enabled device?
How do I connect my BlackBerry device with my
computer?
How do I know when my Bluetooth radio is on?
What if I can’t type a passkey on the Bluetoothenabled device that I want to pair with?
Why does my list of paired Bluetooth-enabled devices
not appear?
Can I connect to Bluetooth-enabled devices without
being prompted?
Can I prevent Bluetooth-enabled devices from
discovering my device when it is within range?
How do I connect my BlackBerry
device with another Bluetoothenabled device?
Verify that your Bluetooth® radio is turned on and
that your BlackBerry® device is paired with a
Bluetooth-enabled device.
In the list of paired Bluetooth-enabled devices, click a
device. Click Connect.
How do I connect my BlackBerry
device with my computer?
See the BlackBerry Desktop Software Online Help for
more information about connecting your device to
your computer using a Bluetooth wireless connection.
How do I know when my Bluetooth
radio is on?
Bluetooth® icons appear on the Home screen if your
Bluetooth radio is on or if you are connected with
another Bluetooth-enabled device.
See the printed documentation that accompanied your
device for more information about Bluetooth icons.
What if I can’t type a passkey on the
Bluetooth-enabled device that I want
to pair with?
If the Bluetooth®-enabled device with which you are
pairing has no screen where you can type a passkey,
the passkey might be hard-coded. Try typing 0000 in
the Enter passkey for field on your
BlackBerry® device to pair with the new Bluetoothenabled device.
Why does my list of paired
Bluetooth-enabled devices not
appear?
Verify that your Bluetooth® radio is turned on and
that your BlackBerry® device is paired with your
computer.
Verify that your Bluetooth® radio is turned on and
that you have added Bluetooth-enabled devices to the
paired Bluetooth-enabled devices list on your
BlackBerry® device.
In the list of paired Bluetooth-enabled devices, click
your computer. Click Connect.
See “Pair with another Bluetooth-enabled device” on
page 71 for more information.
User Guide
Can I connect to Bluetooth-enabled
devices without being prompted?
You can only connect to a Bluetooth®-enabled device
without being prompted if the Bluetooth-enabled
device is paired with your BlackBerry® device. In the
paired Bluetooth-enabled devices list, click a paired
Bluetooth-enabled device. Click Device Properties.
Set the Trusted field to Yes.
Can I prevent Bluetooth-enabled
devices from discovering my device
when it is within range?
Yes. In the Bluetooth® paired devices list, click the
trackwheel. Click Options. Set the Discoverable field
to No.
138
46
Security — frequently asked questions
How do I restore my device after clearing it?
How do I prevent passwords from
accidentally being copied to the
clipboard?
How do I prevent passwords from accidentally being
copied to the clipboard?
In the password keeper options, set the Allow
Clipboard Copy field to False.
Why does the Verifying Security Software dialog box
appear when I restart my device?
Can I regenerate encryption keys from my device?
Why do additional security features appear in the
device options?
How do I specify the criteria for random passwords
that are generated in the password keeper?
How do I prevent passwords from appearing on the
screen in the password keeper?
Why does the Verifying Security
Software dialog box appear when I
restart my device?
When this dialog box appears, the BlackBerry® device
is verifying that all security software is implemented
properly on your device. The tests are designed to run
automatically when your device restarts.
How do I restore my device after
clearing it?
If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 4.0 or later, contact your system administrator
to initiate enterprise activation.
If you are using the BlackBerry Desktop Software,
restore device data and services using the Backup and
Restore tool. See the BlackBerry Desktop Software
Online Help for more information.
Can I regenerate encryption keys
from my device?
If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server version
4.0 or later, you can regenerate encryption keys from
the device.
If your device is integrated with an account that uses
BlackBerry Enterprise Server version 3.6 or earlier for
Microsoft® Exchange, BlackBerry Enterprise Server
version 2.2 or earlier for IBM® Lotus® Domino®, or if
you use the BlackBerry Desktop Redirector to forward
messages to your device, update the encryption keys
using the BlackBerry Desktop Software. See the
BlackBerry Desktop Software Online Help for more
information.
Why do additional security features
appear in the device options?
Additional security options such as Certificate Servers,
Certificates, Key Stores, S/MIME, and Memory
Cleaning might be available. You can use these
options with the Secure Multipurpose Internet Mail
Extensions (S/MIME) Support Package. See the
S/MIME Support Package User Guide Supplement for
more information.
User Guide
Related topics:
Certificate servers
Certificates
Key stores
S/MIME
Memory cleaning
How do I specify the criteria for
random passwords that are
generated in the password keeper?
In the password keeper options, set the password
length and specify whether randomly generated
passwords must contain letters, numbers, or symbols.
How do I prevent passwords from
appearing on the screen in the
password keeper?
In the password keeper options, set the Show
Password field to False.
140
47
Shortcuts
Home screen shortcuts
Options and fields shortcuts
Navigating screens shortcuts
Typing shortcuts
Editing text shortcuts
Phone shortcuts
Messages shortcuts
Search shortcuts
Attachments shortcuts
Walkie-Talkie shortcuts
Browser shortcuts
Calendar shortcuts
To hide an icon on the Home screen, select the icon.
Hold the Alt key and click the trackwheel. Click Hide
Application.
To show a hidden icon on the Home screen, hold the
Alt key and click the trackwheel. Click Show All. Hold
the Alt key and click a crossed-out icon. Click Hide
Application.
To switch to another program, hold the Alt key and
press the Escape button. Continue to hold the Alt key
and select a program. Release the Alt key to switch to
that program.
Options and fields shortcuts
To select a check box, press the Space key. To clear a
check box, press the Space key again.
Calculator shortcuts
To change an option field, hold the Alt key. Click a
value.
Home screen shortcuts
To move to an item in a list or menu, type the first
letter of the item.
To return to the Home screen from any other screen,
press the End key.
To clear a field, click the trackwheel. Click Clear Field.
To lock the device, set a password. Hold the * key.
To unlock the device, press the Send key + the * key.
Type your password.
To lock the keyboard, hold the * key.
To unlock the keyboard, press the Send key + the *
key.
To switch between the Default and Vibrate
notification profiles, hold the # key.
To move an icon on the Home screen, select the icon.
Hold the Alt key and click the trackwheel. Click Move
Application. Roll the trackwheel to move the icon.
Click the trackwheel.
Navigating screens shortcuts
To move the cursor, roll the trackwheel.
To move the cursor in a different direction, hold the
Alt key and roll the trackwheel.
To exit a screen or dialog box, press the Escape
button.
To click an icon or menu item, roll the trackwheel to
select the item. Click the trackwheel.
To select multiple items or characters, hold the Shift
key and roll the trackwheel.
User Guide
To page up or down in a list, hold the Alt key and roll
the trackwheel.
To move to the top of a screen, press 1.
To move to the bottom of a screen, press 7.
To move down a screen, press 9.
To move up a screen, press 3.
To move to the next item, press 2.
To move to the previous item, press 8.
To delete a selected item, press the Backspace/
Delete key.
Editing text shortcuts
To move the cursor horizontally through a line of text,
hold the Alt key and roll the trackwheel.
To select a line of text, press the Shift key and roll the
trackwheel.
To select text character by character, hold the Shift
key and roll the trackwheel.
To cut the selected text, press the Shift key + the
Backspace/Delete key.
To copy the selected text, press the Alt key and click
the trackwheel.
To paste the selected text, press the Shift key and click
the trackwheel.
142
48
Legal notice
© 2005 Research In Motion Limited. All rights
reserved. The BlackBerry and RIM families of related
marks, images and symbols are the exclusive
properties and trademarks of Research In Motion
Limited. RIM, Research In Motion, 'Always On, Always
Connected' and BlackBerry are registered with the
U.S. Patent and Trademark Office and may be pending
or registered in other countries.
The Bluetooth word mark and logos are owned by the
Bluetooth SIG, Inc. and any use of such marks by
Research In Motion Limited is under license. IBM,
Lotus, Domino, and Lotus Notes are either registered
trademarks or trademarks of International Business
Machines Corporation in the United States, other
countries, or both. JavaScript is a trademark of Sun
Microsystems, Inc. in the United States and other
countries. Microsoft, Outlook, PowerPoint, and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in the United
States and/or other countries. Novell and GroupWise
are either registered trademarks or trademarks of
Novell, Inc. in the United States and other countries.
The Bluetooth word mark and logos are owned by the
Bluetooth SIG, Inc. and any use of such marks by
Research In Motion Limited is under license. vCard
and vCalendar are either registered trademarks or
trademarks of the Internet Mail Consortium.
All other brands, product names, company names,
trademarks and service marks are the properties of
their respective owners.
The BlackBerry handheld and/or associated software
are protected by copyright, international treaties, and
various patents, including one or more of the
following U.S. patents: 6,278,442; 6,271,605;
6,219,694; 6,075,470; 6,073,318; D445,428;
D433,460; D416,256. Other patents are registered or
pending in various countries around the world. Visit
www.rim.com/patents.shtml for a current listing of
applicable patents.
This document is provided “as is” and Research In
Motion Limited (RIM) assumes no responsibility for
any typographical, technical, or other inaccuracies in
this document. RIM reserves the right to periodically
change information that is contained in this
document; however, RIM makes no commitment to
provide any such changes, updates, enhancements, or
other additions to this document to you in a timely
manner or at all. RIM MAKES NO REPRESENTATIONS,
WARRANTIES, CONDITIONS, OR COVENANTS,
EITHER EXPRESS OR IMPLIED (INCLUDING,
WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED
WARRANTIES OR CONDITIONS OF FITNESS FOR A
PARTICULAR PURPOSE, NON-INFRINGEMENT,
MERCHANTABILITY, DURABILITY, TITLE, OR RELATED
TO THE PERFORMANCE OR NON-PERFORMANCE OF
ANY SOFTWARE REFERENCED HEREIN, OR
PERFORMANCE OF ANY SERVICES REFERENCED
HEREIN). IN CONNECTION WITH YOUR USE OF THIS
DOCUMENTATION, NEITHER RIM NOR ITS
AFFILIATED COMPANIES AND THEIR RESPECTIVE
DIRECTORS, OFFICERS, EMPLOYEES, OR
CONSULTANTS SHALL BE LIABLE TO YOU FOR ANY
DAMAGES WHATSOEVER BE THEY DIRECT,
ECONOMIC, COMMERCIAL, SPECIAL,
CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR
User Guide
INDIRECT DAMAGES, EVEN IF RIM HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES,
INCLUDING, WITHOUT LIMITATION, LOSS OF
BUSINESS REVENUE OR EARNINGS, LOST DATA,
DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A
FAILURE TO REALIZE EXPECTED SAVINGS.
This document might contain references to third-party
sources of information and/or third-party web sites
(“Third-Party Information”). RIM does not control, and
is not responsible for, any Third-Party Information,
including, without limitation, the content, accuracy,
copyright compliance, legality, decency, links, or any
other aspect of Third-Party Information. The inclusion
of Third-Party Information in this document does not
imply endorsement by RIM of the third party in any
way. Any dealings with third parties, including,
without limitation, compliance with applicable
licenses, and terms and conditions are solely between
you and the third party. RIM shall not be responsible
or liable for any part of such dealings.
You are solely responsible for the selection,
implementation, and performance of any third-party
applications that you use with the handheld or
desktop software. Research In Motion does not in any
way endorse or guarantee the security, compatibility,
performance, or trustworthiness of any third-party
application and shall have no liability to you or any
third-party for issues arising from such third-party
applications.
144
Index
About
Convenience key, 80
accepting
meeting invitations, 61
service books, 101
accessibility, default volume, 17
activation, enterprise, 9
adding
auto signature, 21
call forwarding number, 15
call notes, 15
contacts, 55
contacts from attachments, 37
contacts from remote address book search results,
57
contacts to email messages, 20
contacts to PIN messages, 20
contacts to profile exceptions, 76
contacts to SIM card phone book, 87
custom phone tunes, 56
display language, 81
meeting invitees, 61
members to mailing lists, 56
multiple contacts to filters, 22
paired Bluetooth-enabled devices, 71
pauses and waits, 57
programs, 53
ring tones, 53
SIM card contacts to address book, 87
See also creating
address book
adding contacts to SIM card phone book, 87
adding SIM card contacts to, 87
custom fields, 133
managing remote search results, 57
searching remote, 57
sharing with Bluetooth-enabled device, 72
updating contacts from attachments, 37
See also contacts
address book attachments
about, 35, 37
adding, 20
opening, 37
addresses
image, 50
link, 50
web page, 50
alarm
frequently asked questions, 67
notification, 67
reminders and power off, 83
setting, 67
silencing, 67
snooze, 67
turning off, 67
volume, 67
weekend notification, 67
alpha-dialing, 14
animated graphics, viewing, 130
answering
call alerts, 48
phone calls, 13
Walkie-Talkie calls, 48
appointments
changing, 60
deleting, 61
number of, 134
opening, 60
recurring, 59
scheduling, 59
scheduling quickly, 60
area codes, setting default, 16
assisted global positioning system
about, 12
User Guide
location-based services, 12
privacy, 12
attachments
adding contacts from, 37
MMS messages, 29
opening, 35
shortcuts, 37
updating contacts from, 37
See also file attachments; address book
attachments; images
auto signature
about, 21
adding, 21
AutoText
about, 43
creating entries, 44
deleting entries, 44
editing entries, 44
example, 43
inserting macros, 46
specified case and smartcase, 44
using, 44
viewing entries, 44
available features, 105
backlight
adjusting brightness, 79
configuring, 79
backup
about, 41
type of device data backed up, 41
battery
about, 83
extending life, 83
level, 83
Bluetooth
about, 71
about pairings, 71
accessing address book, 72
adding paired devices, 71
connecting with another Bluetooth-enabled
device, 137
connecting with your computer, 137
146
discoverable, 72
editing paired device name, 72
encryption, 72
frequently asked questions, 137
paired devices list, 137
phone, 72
radio, 71
radio icon, 137
removing paired devices, 72
setting BlackBerry device name, 72
trusted device, 72, 138
book icon, See service books
bookmarks
adding folders, 52
available offline, 130
changing, 51
creating, 51
deleting, 51
moving, 52
organizing, 52
renaming folders, 52
BrickBreaker
checking high score site, 100
object, 99
paddle speed, 99
playing, 99
scoring, 99
submitting scores, 100
volume, 99
browser
about, 49
changing content type, 130
changing home page, 130
clearing cache, 52
closing, 50
controlling scripts, 131
frequently asked questions, 129
hiding, 50
home page, 50
JavaScript support, 130
navigating, 49
receiving content from web applications, 53
requirements for using, 129
selecting content, 49, 130
sending images, 50
sending links, 50
sending web page addresses, 51
shortcuts, 52
viewing content, 49, 130
viewing files in, 51
viewing history, 50
viewing images, 50
See also web pages
browser push
about, 53
notification options, 54
turning on, 54
cache, browser, 52
calculator
converting measurements, 69
copying calculation, 69
memory, 69
shortcuts, 69
calendar
about, 59
changing default reminder length, 60
changing first day of week, 135
changing views, 59
default view, 59
dismissing all reminders, 136
expanding hours shown, 135
frequently asked questions, 135
navigating, 135
reminders and power off, 83
restrictions for Lotus Notes users, 135
scheduling appointments, 59
scheduling appointments quickly, 60
scheduling meetings, 60
setting notification for, 75
shortcuts, 61
showing tasks in, 136
snooze, 136
synchronizing, 39
today, 59
vCalendar attachments, 30
147
viewing agenda, 59
viewing day, 59
viewing month, 59
viewing next or previous, 59
viewing specific date, 59
viewing week, 59
call alerts
about, 47
answering, 48
queuing, 48
sending, 47
call forwarding
adding forward number, 15
changing forward number, 108
deleting forward number, 15
requirements for using, 108
setting, 15
call logs
about, 14
adding notes, 15
deleting notes, 15
editing notes, 15
forwarding notes, 15
setting, 15
using, 15
call waiting
requirements for using, 108
setting, 16
calls
alternating between, 14
answering, 13
answering call alerts, 48
answering group calls, 48
answering Walkie-Talkie, 48
default volume, 17
dialing using letters, 14
emergency, 11
ending, 11, 13
holding, 13
ignoring, 13
logging, 15
making, 11
making three-way, 14
making to Talkgroup, 48
User Guide
making using speed dial, 13
muting, 13
resetting timers, 17
setting notification for, 75
smart dialing, 16
TTY, 17
using Bluetooth during, 72
using speakerphone, 13
Walkie-Talkie, 47
See also phone
categories
about, 56
applying, 57
clearing all, 134
creating, 56
deleting, 57
sorting contacts by, 57
sorting memos by, 57
sorting tasks by, 57
changing
appointments, 60
bookmarks, 51
browser content type, 130
browser home page, 130
calendar views, 59
contacts in profile exceptions, 76
custom fields, 133
default calendar reminders, 60
device password, 90
email message recipients, 20
email messages, 20
first day of week in calendar, 135
mailing list members, 56
meeting invitees, 61
meetings, 60
message status, 21
password keeper password, 92
PIN messages, 20
sent messages, 20
SIM card security PIN code, 88
task status, 63
volume for custom phone tunes, 134
See also editing; setting
148
checking voice mail, 13
clearing
all categories, 134
browser cache, 52
device data, 93
fields, 141
compressing data size, 91
conflicts, with desktop email program data, 124
connecting, to wireless network, 85
contacts
adding, 55
adding custom phone tunes, 56
adding to email messages, 20
adding to PIN messages, 20
alerting, 47
allowing duplicate, 133
applying categories, 57
assigning speed dial, 14
calling, 11
changing in profile exceptions, 76
clearing all categories, 134
creating categories, 56
deleting, 55
deleting categories, 57
editing, 55
frequently asked questions, 133
managing remote search results, 57
number of, 134
searching in remote address book, 57
SIM card, 87
sorting, 133
sorting by category, 57
synchronizing, 39
vCard attachments, 30
viewing, 55
See also address book
content compression
about, 91
turning on, 91
content protection
about, 91
turning on, 91
Convenience key
About, 80
setting, 80
converting measurements, 69
copying
calculation, 69
password keeper passwords, 92
text, 43
corporate extension dialing, setting, 16
country codes, setting default, 16
creating
AutoText entries, 44
bookmarks, 51
categories, 56
email messages, 19
filters, 22
filters quickly, 23
generic filters, 113
links, 111
mailing lists, 55
MMS messages, 29
PIN messages, 25
profile exceptions, 76
profiles, 75
random passwords, 92
tasks, 63
See also adding
cursor speed, setting, 45
custom fields, 133
custom notification, See profile exceptions; custom
phone tunes
custom phone tunes
about, 56
adding, 56
volume, 134
See also profile exceptions; custom notification
customizing, See setting
cutting text, 43
declining meeting invitations, 61
default
length of calendar reminder, 60
profiles, 75
deleted items, emptying folder, 125
deleting
149
appointments, 61
AutoText entries, 44
bookmarks, 51
call forwarding number, 15
call notes, 15
categories, 57
contacts, 55
downloaded ring tones, 75
email messages, 20
filters, 23
images, 51
mailing lists, 55
meetings, 61
memos, 65
MMS messages, 30
multiple messages, 21
original text from reply, 20
over the wireless network, 39
password keeper passwords, 92
PIN messages, 25
prior messages, 21
profile exceptions, 76
profiles, 75
remote address book search results, 57
saved searches, 33
service books, 101
SIM card phone book contacts, 87
SMS messages, 27
speed dial numbers, 14
tasks, 63
third-party programs, 53
using email reconciliation, 39
See also removing
delivery confirmation
for PIN messages, 110
desktop email program
add out-of-office reply from device, 22
conflicts, 124
device
activating over wireless network, 9
backing up data, 41
changing folders on, 113
resetting, 84
User Guide
restoring, 41
silencing, 77
turning off automatically, 83
turning on automatically, 83
turning on screen, 79
unlocking, 90
device data
backed up during wireless backup, 41
clearing, 93
reducing size, 91
restoring, 139
device password
about, 89
changing, 90
setting, 89
turning off, 90
dialing
adding pause, 57
adding wait, 57
using letters, 14
See also calls; phone; Walkie-Talkie
disconnecting, from wireless network, 85
dismissing all
calendar reminders, 136
task reminders, 136
display
language, 81
options, 79
distribution lists, See mailing lists
downloading
frequently asked questions, 54
images, 80
previewing ring tones, 54
programs, 53
ring tones, 53
draft messages, saving, 20
editing
AutoText entries, 44
call notes, 15
contacts, 55
filters, 23
mailing lists, 55
150
memos, 65
paired Bluetooth-enabled device name, 72
password keeper passwords, 92
profile exceptions, 76
profiles, 75
saved searches, 33
shortcuts, 142
SIM card phone book contacts, 87
speed dial numbers, 14
task status, 63
See also setting; changing
email messages
adding contacts, 20
adding signature, 21
changing, 20
deleting, 20
filing, 20
filtering, 112
forwarding, 20
frequently asked questions, 109
opening, 19
redirecting from folders, 23, 113, 124
replying, 20
requirements for filing, 111
resending, 20
resending automatically, 20
restricting, 112
saving, 20
saving draft, 20
saving sent, 21
sending, 19
setting importance, 20
stop from sending, 110
viewing filed, 21
viewing longer subject line, 112
See also messages
email reconciliation
about, 39
deleted messages, 39
handling conflicts, 124
over the wireless network, 39
requirements for using, 123
with personal folders, 124
email redirection
frequently asked questions, 110
redirecting from folders, 23, 113
emergency calls, making, 11
emptying deleted items folder, 125
encryption keys
about, 91
regenerating, 91
requirements for regenerating from device, 139
ending
calls, 11, 13
Walkie-Talkie calls, 47
enterprise activation, 9
escalating volume, 77
extending battery life, 83
file attachments
about, 35
changing display of, 120
frequently asked questions, 119
memory use for, 120
navigating, 37
opening, 35
opening table of contents, 35
presentation attachments, 37
receiving more of long attachments, 120
requirements for viewing, 119
retrieving embedded content, 35
searching within, 120
showing tracked changes, 121
skipped content, 121
supported file formats, 35
viewing in the browser, 51
viewing information about, 36
viewing spreadsheet cells, 120
See also attachments; address book
attachments; images
filing messages, 20, 111
filters
about, 22
adding multiple contacts, 22
based on sender, 23
based on subject, 23
151
creating, 22
creating generic, 113
creating quickly, 23
frequently asked questions, 113
managing, 23
order of, 22
finding
MMS number, 29
phone number, 11
PIN, 25
SMS number, 27
software version, 105
Walkie-Talkie number, 47
firewall, 95
folder redirection, setting, 23
folders
adding for bookmarks, 52
available for email redirection, 113
changing, 113
collapsing, 20, 52
expanding, 20, 52
redirecting email messages from, 23, 124
redirecting sent items, 23
renaming for bookmarks, 52
viewing filed email messages, 21
font, setting, 80
forwarding
call notes, 15
calls, 15
email messages, 20
MMS messages, 30
PIN messages, 25
frequently asked questions
alarm, 67
automatic wireless backup, 41
Bluetooth, 137
browser, 129
calendar, 135
contacts, 133
downloading, 54
email messages, 109
email redirection, 110
file attachments, 119
filters, 113
User Guide
general, 105
memos, 65
MMS messages, 117
phone, 107
profiles, 77
programs, 54
security, 139
SMS messages, 115
synchronization, 123
tasks, 63
typing, 45
Walkie-Talkie, 127
full content, opening, 35
generating new encryption keys, 91
getting started, 9
group calls
about, 47
answering, 48
groups, See mailing lists
hiding
browser, 50
phone number, 108
programs, 141
sent messages, 111
tracked changes in attachments, 121
high importance, setting, 20
holding calls, 13
home page, viewing, 50
ignoring calls, 13
images
address, 50
copying addresses, 50
deleting, 51
downloading, 80
increasing detail in, 36
navigating, 50
opening, 51
152
panning, 36, 50
rotating, 36, 50
saving, 51
selecting, 49, 130
sending from browser, 50
showing placeholders on web pages, 50
viewing in browser, 50
zooming, 36, 50
See also file attachments; address book
attachments; attachments
importance, setting, 20
increasing detail in images, 36
inserting macros in AutoText entries, 46
invitation, responding to, 61
JavaScript support, 130
joining, Talkgroup, 47
key rate, setting, 45
keyboard lock, 90
keys, encryption, 91
language
adding, 81
removing, 81
setting, 81
light
Bluetooth connection indication, 105
coverage area indication, 105
flashing, 105
low battery indication, 105
links
address, 50
copying addresses, 50
creating, 111
creating for PIN, 111
selecting, 49, 130
sending from browser, 50
using, 111
loading programs, 54
location-based services
about, 12
acquire your BlackBerry satellite position, 12
privacy, 12
locking
device, 90
keyboard, 90
logging calls, 15
mailing lists
adding members, 56
changing members, 56
creating, 55
deleting, 55
deleting members, 56
editing, 55
viewing, 55
viewing members, 56
making
calls, 11
emergency calls, 11
three-way calls, 14
marking messages opened and unopened, 21
measurements, converting, 69
meetings
changing, 60
changing attendees, 61
deleting, 61
inviting attendees, 61
number of, 134
opening, 60
recurring, 60
removing attendees, 61
requirements for creating, 123
responding to invitations, 61
scheduling, 60
memory
changing cache size, 120
database sizes, 106
memos
applying categories, 57
clearing all categories, 134
creating categories, 56
deleting, 65
153
deleting categories, 57
editing, 65
number of, 134
sorting by category, 57
synchronizing, 39
viewing, 65
writing, 65
messages
changing, 20
deleting, 112, 115
deleting multiple, 21
different icons, 111
filing, 111
hiding sent, 111
marking opened, 21
marking unopened, 21
opening from different accounts, 19
preloaded on device, 110
receiving more of long messages, 111
resending, 20
searching, 33
searching by recipient, 34
searching by sender, 34
searching by service, 33
searching by subject, 34
sending from different accounts, 19
sending images in, 50
sending links in, 50
sending web page addresses in, 51
setting notification for, 75
setting search criteria, 33
shortcuts, 23
stop forwarding, 113
MMS messages
about, 29
attachments, 29
deleting, 30
filtering, 117
finding number, 29
forwarding, 30
frequently asked questions, 117
image attachments, 30
notification, 30, 117
User Guide
opening, 29
options, 117
presentations, 117
replying, 30
retrieving, 29
saving, 30
sending, 29
sending from browser, 30
vCalendar attachments, 30
vCard attachments, 30
viewing, 29
viewing size, 117
See also messages
moving
bookmarks, 52
icons on Home screen, 141
message filter position, 23
profile exceptions, 76
speed dial contacts, 14
multi-media message service, See MMS messages
muting calls, 13
navigating
browser, 49
calendar, 135
file attachments, 37
images, 50
presentations, 37
shortcuts, 141
notification
flashing light, 105
for browser push, 54
for MMS messages, 117
setting for programs, 75
See also profiles
numbers
finding MMS, 29
finding phone, 11
finding PIN, 25
finding SMS, 27
finding Walkie-Talkie, 47
154
opening
address book attachments, 37
appointments, 60
email messages, 19
embedded content in attachments, 35
file attachments, 35
images, 51
meetings, 60
messages from different accounts, 19
MMS messages, 29
PIN messages, 19
SMS messages, 27
tasks, 63
See also viewing; showing
order, of filters, 22
organizing bookmarks, 52
out-of-office reply
about, 22
setting, 22
turning off automatically, 22
owner information, setting, 93
pairings, Bluetooth, 71
panning images, 50
password keeper
about, 91
criteria for generating random passwords, 140
options, 140
passwords
changing password keeper password, 92
copying, 92
creating random, 92
criteria for random passwords, 140
deleting in password keeper, 92
displaying in password keeper, 140
editing in password keeper, 92
preventing copying, 139
storing, 92
viewing in password keeper, 92
See also device password
pasting text, 43
pause
about, 57
adding, 57
personal folders, reconciling with, 124
personal identification number, See PIN
phone
A-GPS support, 12
alternate between calls, 14
assigning speed dial, 14
Bluetooth, 72
call waiting, 16
calling corporations, 16
checking voice mail, 13
dialing using letters, 14
finding number, 11
forwarding calls, 15
frequently asked questions, 107
hiding phone number, 108
location-based services, 12
setting default country and area codes, 16
shortcuts, 17
smart dialing, 16
TTY, 17
using other programs, 14
using speed dial, 13
using when device is locked, 107
voice mail, 16
volume, 13
See also calls
phone book, See address book; contacts
phone calls, See calls
pictures, navigating, 50
PIN code, changing for SIM card security, 88
PIN messages
about, 25
adding contacts, 20
changing, 20
deleting, 25
forwarding, 25
frequently asked questions, 109
opening, 19
replying, 25
resending, 20
resending automatically, 20
saving, 25
155
sending, 25
setting as high priority, 112
viewing longer subject line, 112
See also messages
PIN, finding, 25
power
about, 83
turning off, 83
turning off automatically, 83
turning on automatically, 83
presentations
MMS messages, 117
navigating, 37
viewing, 36
preventing, copying passwords, 139
previewing ring tones, 54
priority of messages, setting, 20
privacy, location-based services, 12
profile exceptions
about, 76
adding contacts to, 76
changing contacts, 76
creating, 76
deleting, 76
deleting contacts, 76
editing, 76
moving, 76
turning off, 76
turning on, 76
profiles
about, 75
alarm, 67
creating, 75
creating exceptions, 76
deleting, 75
editing, 75
enabling, 75
escalating volume, 77
frequently asked questions, 77
See also ring tones
programs
adding, 53
deleting, 53
downloading, 53
User Guide
frequently asked questions, 54
loading, 54
switching between, 141
third-party and data transmissions, 95
viewing details, 53
viewing list, 53
See also third-party programs
protecting, device content, 91
recalling saved searches, 33
recipient, searching by, 34
recurring appointments, See appointments
recurring meetings, See meetings
redirecting email messages, 23, 113
reducing data size, 91
refreshing web pages, 50
registering with the wireless network, 105
reminders
calendar, 60, 136
dismissing all, 136
power off, 83
tasks, 63, 136
remote address book search, 57
removing
display language, 81
meeting invitees, 61
paired Bluetooth-enabled devices, 72
See also deleting
replying
deleting original text, 20
email messages, 20
MMS messages, 30
PIN messages, 25
requirements
browser, 129
call forwarding, 108
call waiting, 108
email reconciliation, 123
filing messages, 111
regenerating encryption keys from device, 139
three-way calls, 14
TTY, 108
viewing file attachments, 119
156
wireless PIM synchronization, 123
resending
email messages, 20
pending email messages, 20
pending PIN messages, 20
PIN messages, 20
resetting
call timers, 17
device, 84
Walkie-Talkie call timers, 48
restoring
about, 41
deleted service books, 101
device, 139
device data, 41
ring tones
adding, 53
deleting, 75
downloading, 53
listening, 75
previewing, 54
showing, 75
testing, 75
See also profiles
rotating images, 50
saving
draft email messages, 20
email messages, 20
images, 51
MMS messages, 30
PIN messages, 25
searches, 33
sent email messages, 21
SMS messages, 27
web page requests, 51
web pages, 51
scheduling
appointments, 59
appointments quickly, 60
meetings, 60
screen
home screen background, 79
options, 79
power save mode, 105
turning on, 79
scrolling
horizontally in attachments, 37
in opposite direction, 141
through calendar views, 135
search criteria, setting, 33
searches
deleting saved, 33
editing saved, 33
recalling saved, 33
saving, 33
viewing last, 34
viewing saved, 33
searching
about, 33
by recipient, 34
by sender, 34
by service, 33
by subject, 34
remote address book, 57
setting search criteria, 33
shortcuts, 34
within attachments, 120
security
additional features, 139
certificate servers, 139
certificates, 139
changing device password, 90
changing SIM card PIN code, 88
content compression, 91
content protection, 91
encryption keys, 91
firewall settings, 95
frequently asked questions, 139
key stores, 139
locking device, 90
memory cleaning, 139
password keeper, 91
permissions for third-party programs, 96
regenerating encryption keys, 91
S/MIME, 139
self tests, 92, 139
157
setting third-party program permissions, 95
storing passwords, 92
third-party programs accessing connections with
the device, 97
third-party programs accessing external
connections, 96
third-party programs accessing personal
information, 97
third-party programs transmitting data, 95
TLS, 52
turning off device password, 90
verifying software, 93
WTLS, 52
sender
creating filters using, 23
searching by, 34
sending
address book attachments, 20
call alerts, 47
email messages, 19
images in messages, 50
links in messages, 50
messages from different accounts, 19
MMS messages, 29
MMS messages from calendar, 30
MMS messages from pictures list, 30
PIN messages, 25
web page addresses, 51
sent items
hiding, 111
redirecting to device, 23
saving, 21
viewing, 21
service books
about, 101
accepting, 101
deleting, 101
receiving, 101
restoring deleted, 101
viewing, 101
service, searching by, 33
setting
alarm, 67
alarm volume, 67
User Guide
call waiting, 16
cursor speed, 45
default volume for calls, 17
device password, 89
folder redirection, 23
font, 80
home screen background, 79
importance level of messages, 20
language, 81
out-of-office reply from device, 22
owner information, 93
profiles, 75
search criteria, 33
TLS, 131
TTY, 17
voice mail options, 16
WTLS, 131
See also editing; changing
short message service, See SMS messages
shortcuts
for attachments, 37
for calculator, 69
for calendar, 61
for changing options, 141
for clearing fields, 141
for editing text, 142
for messages, 23
for navigating screens, 141
for searching, 34
for typing, 45
for using the browser, 52
for using the phone, 17
for Walkie-Talkie, 48
using on Home screen, 141
showing
programs, 141
tasks in the calendar, 136
tracked changes, 121
See also viewing
silencing
alarm, 67
device, 77
incoming Walkie-Talkie calls, 127
SIM card
158
removing SMS messages from, 88
SMS messages, 88
SIM card phone book
about, 87
adding contacts from the address book, 87
adding contacts to, 87
adding contacts to address book, 87
deleting contacts, 87
editing contacts, 87
See also address book; contacts
size, database, 106
skipped content, 121
smart dialing
about, 16
corporate extension dialing, 16
default area code, 16
default country code, 16
smartcase, definition, 44
SMS messages
about, 27
finding number, 27
frequently asked questions, 115
leaving on SIM card, 88
managing, 27
opening, 27
options, 115
removing from SIM card, 88
See also messages
snooze
setting for alarm, 67
setting for calendar, 136
setting for tasks, 136
using for alarm, 67
software version, 105
sorting, PIM items by category, 57
sounds, See profiles
speakerphone
using by default for Walkie-Talkie, 127
using during calls, 13
specified case, definition, 44
speed dial
assigning numbers, 14
assigning to contacts, 14
deleting, 14
editing, 14
moving contacts, 14
using, 13
viewing list, 14
spreadsheet attachments, viewing cell contents, 120
subject
creating filters using, 23
searching by, 34
viewing more of, 112
subscriber information module card, See SIM card
SureType
shortcuts, 45
typing, 43
using word list, 43
switching programs, 141
synchronization
frequently asked questions, 123
over the wireless network, 40
synchronizing
calendar, 39
contacts, 39
memos, 39
messages, See email reconciliation
tasks, 39
table of contents, opening for file attachments, 35
Talkgroup
calling, 48
joining, 47
task switcher, 141
tasks
applying categories, 57
changing status of, 63
clearing all categories, 134
creating, 63
creating categories, 56
deleting, 63
deleting categories, 57
dismissing all reminders, 136
frequently asked questions, 63
number of, 134
opening, 63
setting notification for, 75
159
showing in the calendar, 136
snooze, 136
sorting by category, 57
synchronizing, 39
text
cutting or copying, 43
pasting, 43
shortcuts for editing, 142
text telephone, See TTY
third-party programs
connections on the device, 97
data transmissions, 95
external connections, 96
permissions, 96
personal information, 97
setting permissions for, 95
three-way calls
making, 14
requirements, 14
timers, resetting, 17, 48
TLS
about, 52
setting, 131
tracked changes, viewing, 121
transport layer security, See TLS
TTY
about, 17
requirements for using, 108
setting, 17
tunes, See ring tones; profiles
turning off
alarm, 67
Bluetooth radio, 71
device automatically, 83
device password, 90
filters, 23
out-of-office reply automatically, 22
profile exceptions, 76
speakerphone during calls, 13
turning on
alarm snooze, 67
Bluetooth radio, 71
browser push, 54
calendar snooze, 136
User Guide
content compression, 91
content protection, 91
device automatically, 83
device password, 89
device screen, 79
filters, 23
profile exceptions, 76
speakerphone during calls, 13
tasks snooze, 136
wireless email reconciliation, 39
wireless PIM synchronization, 40
typing
copy text, 43
cut text, 43
frequently asked questions, 45
letters in phone numbers, 14
NUM lock, 45
passwords, 89
paste text, 43
setting cursor speed, 45
shortcuts, 45
text, 43
using AutoText, 44
using SureType, 43
using word list, 43
unlocking
device, 90
keyboard, 90
user-defined fields, 133
vCard attachments, See address book attachments
version, software, 105
viewing
animated graphics, 130
AutoText entries, 44
contacts, 55
filed messages, 21
filters, 23
images, 50
information about file attachments, 36
160
list of programs, 53
mailing lists, 55
memos, 65
MMS messages, 29
next and previous web pages, 50
password keeper passwords, 92
presentations, 36
program details, 53
saved searches, 33
sent items, 21
service books, 101
size of MMS messages, 117
specific date in calendar, 59
speed dial list, 14
spreadsheets, 36
table of contents of file attachments, 35
terms of last search, 34
See also opening; showing
voice mail
checking, 13
setting options, 16
volume
adjusting for phone, 13
alarm, 67
custom phone tunes, 134
escalating, 77
setting default for calls, 17
wait
about, 57
adding, 57
Walkie-Talkie
answering call alerts, 48
answering calls, 48
answering group calls, 48
calling Talkgroup, 48
finding number, 47
frequently asked questions, 127
joining Talkgroup, 47
making calls, 47
queuing call alerts, 48
resetting timers, 48
shortcuts, 48
silencing incoming calls, 127
using speakerphone by default, 127
web pages
address, 50
animated graphics, 130
canceling requests, 50
copying addresses, 50
opening, 49
refreshing, 50
saving, 51
saving requests, 51
select mode, 49, 130
sending addresses, 51
setting notification for, 75
showing placeholders, 50
submitting forms, 131
view mode, 49, 130
viewing files from, 51
viewing home page, 50
viewing images, 50
viewing next and previous, 50
See also browser
wireless
161
backup, 41
email reconciliation, 39
PIM synchronization, 40
restore, 41
wireless email reconciliation, turning on, 39
wireless network
connecting to, 85
disconnecting from, 85
wireless network, registering with, 105
wireless PIM synchronization
about, 40
requirements, 123
turning on, 40
wireless transport layer security, See WTLS
word list
about, 43
navigating, 43
worksheet, selecting in attachments, 36
WTLS
about, 52
setting, 131
zooming images, 50
User Guide
162

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BlackBerry RAW20IN BLACKBERRY WIRELESS HANDHELD WITH BLUETOOTH User Manual userguide bb7100i

BlackBerry Limited BLACKBERRY WIRELESS HANDHELD WITH BLUETOOTH userguide bb7100i

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USERS MANUAL

FCC ID Filing: L6ARAW20IN

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