BlackBerry RBR40GW BlackBerry(r) smartphone User Manual
BlackBerry Limited BlackBerry(r) smartphone
Contents
- 1. user manual
- 2. user safety instructions
- 3. user safety info
user manual
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| Document Description | user manual |
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| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
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| Date Submitted | 2007-08-08 00:00:00 |
| Date Available | 2007-11-18 00:00:00 |
| Creation Date | 2007-06-18 14:53:57 |
| Producing Software | Hyf PDF Output Library 2.3.0 (Windows) |
| Document Lastmod | 2007-08-08 19:31:07 |
| Document Title | user manual |
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User Guide BlackBerry 8120 Smartphone SWDT215510-215510-06182007-001 Contents BlackBerry basics ............................................................................................................................................................................................................................... 11 About typing input methods ........................................................................................................................................................................................................................ 11 Type text using SureType technology ........................................................................................................................................................................................................ 11 Switch typing input methods ....................................................................................................................................................................................................................... 11 Switch applications ...................................................................................................................................................................................................................................... 12 Assign an application to a Convenience key ............................................................................................................................................................................................ 12 Set owner information ................................................................................................................................................................................................................................. 12 Turn on standby mode ................................................................................................................................................................................................................................. 12 About links ..................................................................................................................................................................................................................................................... 12 Create a link for a PIN .................................................................................................................................................................................................................................. 12 Expand a folder ............................................................................................................................................................................................................................................. 13 Collapse a folder ........................................................................................................................................................................................................................................... 13 BlackBerry basics shortcuts ........................................................................................................................................................................................................................ 13 BlackBerry basics troubleshooting ............................................................................................................................................................................................................. 13 Shortcuts ............................................................................................................................................................................................................................................. 15 BlackBerry basics shortcuts ........................................................................................................................................................................................................................ 15 Phone shortcuts ............................................................................................................................................................................................................................................ 15 Camera shortcuts ......................................................................................................................................................................................................................................... 16 Message shortcuts ....................................................................................................................................................................................................................................... 16 Typing shortcuts ........................................................................................................................................................................................................................................... 16 Search shortcuts ........................................................................................................................................................................................................................................... 17 Attachment shortcuts ................................................................................................................................................................................................................................... 17 Browser shortcuts ......................................................................................................................................................................................................................................... 18 Media shortcuts ............................................................................................................................................................................................................................................ 18 Map shortcuts ............................................................................................................................................................................................................................................... 19 Calendar shortcuts ....................................................................................................................................................................................................................................... 19 Phone ................................................................................................................................................................................................................................................... 21 Phone basics .................................................................................................................................................................................................................................................. 21 Emergency calls ........................................................................................................................................................................................................................................... 23 Volume ........................................................................................................................................................................................................................................................... 23 Voice dialing ................................................................................................................................................................................................................................................. 24 Voice mail ..................................................................................................................................................................................................................................................... 26 Speed dial ...................................................................................................................................................................................................................................................... 27 Conference calls ........................................................................................................................................................................................................................................... 27 Caller ID ........................................................................................................................................................................................................................................................ 28 Call logs ......................................................................................................................................................................................................................................................... 29 Call waiting .................................................................................................................................................................................................................................................... 31 Call forwarding .............................................................................................................................................................................................................................................. 31 Call blocking ................................................................................................................................................................................................................................................. 33 Fixed dialing ................................................................................................................................................................................................................................................. 34 Smart dialing ................................................................................................................................................................................................................................................ 35 TTY support ................................................................................................................................................................................................................................................... 36 Multiple phone numbers ............................................................................................................................................................................................................................. 37 Phone options ............................................................................................................................................................................................................................................... 37 Phone shortcuts ............................................................................................................................................................................................................................................ 15 Phone troubleshooting ............................................................................................................................................................................................................................... 39 Voice dialing ...................................................................................................................................................................................................................................... 24 Make a call using a voice command ......................................................................................................................................................................................................... 24 Dial an extension using a voice command ............................................................................................................................................................................................... 25 Check your phone number using a voice command ............................................................................................................................................................................... 25 Check the wireless coverage level using a voice command .................................................................................................................................................................. 43 Check the battery power level using a voice command ........................................................................................................................................................................ 43 Set the voice dialing language .................................................................................................................................................................................................................. 25 Turn off choice lists for voice commands ................................................................................................................................................................................................. 25 Set the matching sensitivity level for voice commands ......................................................................................................................................................................... 25 Turn off voice prompts ................................................................................................................................................................................................................................ 25 Set playback options for voice dialing ...................................................................................................................................................................................................... 26 Improve voice recognition of numbers ..................................................................................................................................................................................................... 26 About using a headset ................................................................................................................................................................................................................................. 23 Voice dialing troubleshooting ................................................................................................................................................................................................................... 45 Camera ................................................................................................................................................................................................................................................ 47 Zoom in to or out from a subject ................................................................................................................................................................................................................ 47 Take a picture .............................................................................................................................................................................................................................................. 47 Change the flash mode for a picture ........................................................................................................................................................................................................ 47 View the number of remaining pictures ................................................................................................................................................................................................... 47 Camera options ............................................................................................................................................................................................................................................ 47 Camera shortcuts ......................................................................................................................................................................................................................................... 16 Camera troubleshooting ............................................................................................................................................................................................................................. 49 Email messages .................................................................................................................................................................................................................................. 51 Email message basics ................................................................................................................................................................................................................................... 51 Email message folders ................................................................................................................................................................................................................................ 54 Sent messages ............................................................................................................................................................................................................................................. 54 Email message filters .................................................................................................................................................................................................................................. 56 Email message forwarding ......................................................................................................................................................................................................................... 59 Message options .......................................................................................................................................................................................................................................... 60 Message list options .................................................................................................................................................................................................................................... 62 Message shortcuts ....................................................................................................................................................................................................................................... 16 Message troubleshooting ........................................................................................................................................................................................................................... 65 PIN messages .................................................................................................................................................................................................................................... 69 PIN message basics .................................................................................................................................................................................................................................... 69 Sent messages ............................................................................................................................................................................................................................................. 54 Message list options .................................................................................................................................................................................................................................... 62 Message shortcuts ....................................................................................................................................................................................................................................... 16 Message troubleshooting ........................................................................................................................................................................................................................... 65 SMS text messages ........................................................................................................................................................................................................................... 77 SMS text message basics ............................................................................................................................................................................................................................ 77 Sent messages ............................................................................................................................................................................................................................................. 54 Cell broadcasting ......................................................................................................................................................................................................................................... 80 Message options .......................................................................................................................................................................................................................................... 60 Message list options .................................................................................................................................................................................................................................... 62 Message shortcuts ....................................................................................................................................................................................................................................... 16 Message troubleshooting ........................................................................................................................................................................................................................... 65 MMS messages .................................................................................................................................................................................................................................. 89 MMS message basics .................................................................................................................................................................................................................................. 89 MMS message attachments ....................................................................................................................................................................................................................... 92 Message options .......................................................................................................................................................................................................................................... 60 Message list options .................................................................................................................................................................................................................................... 62 Message shortcuts ....................................................................................................................................................................................................................................... 16 Message troubleshooting ........................................................................................................................................................................................................................... 65 Typing ................................................................................................................................................................................................................................................ 101 Typing basics ............................................................................................................................................................................................................................................... 101 Typing input methods ................................................................................................................................................................................................................................ 103 Spelling checker ......................................................................................................................................................................................................................................... 105 Word list ....................................................................................................................................................................................................................................................... 106 AutoText ...................................................................................................................................................................................................................................................... 108 Typing shortcuts ........................................................................................................................................................................................................................................... 16 Typing troubleshooting .............................................................................................................................................................................................................................. 110 Search ................................................................................................................................................................................................................................................. 111 About search ................................................................................................................................................................................................................................................. 111 Search for messages .................................................................................................................................................................................................................................... 111 Search criteria .............................................................................................................................................................................................................................................. 111 View a list of saved searches ..................................................................................................................................................................................................................... 112 Change a saved search ............................................................................................................................................................................................................................... 112 Delete a saved search ................................................................................................................................................................................................................................. 112 Search for messages by contact or subject ............................................................................................................................................................................................. 112 Search for text in a message, attachment, or web page ........................................................................................................................................................................ 53 Search for organizer data and messages that contain specific information ..................................................................................................................................... 113 Search shortcuts ........................................................................................................................................................................................................................................... 17 Attachments ...................................................................................................................................................................................................................................... 115 Attachment basics ...................................................................................................................................................................................................................................... 115 Document attachments ............................................................................................................................................................................................................................. 116 Spreadsheet attachments .......................................................................................................................................................................................................................... 117 Media attachments ..................................................................................................................................................................................................................................... 118 Presentation attachments ......................................................................................................................................................................................................................... 118 vCard contact attachments ....................................................................................................................................................................................................................... 119 Attachment shortcuts ................................................................................................................................................................................................................................... 17 Attachment troubleshooting .................................................................................................................................................................................................................... 120 Synchronization ............................................................................................................................................................................................................................... 121 About synchronization ................................................................................................................................................................................................................................ 121 Prerequisites: Wireless email reconciliation ........................................................................................................................................................................................... 121 Reconcile email messages over the wireless network ........................................................................................................................................................................... 121 Delete email messages over the wireless network ................................................................................................................................................................................ 121 Prerequisites: Wireless data synchronization ........................................................................................................................................................................................ 122 Synchronize organizer data over the wireless network ........................................................................................................................................................................ 122 About synchronization conflicts ............................................................................................................................................................................................................... 122 Manage email reconciliation conflicts .................................................................................................................................................................................................... 122 Manage data synchronization conflicts .................................................................................................................................................................................................. 123 About backing up and restoring device data ......................................................................................................................................................................................... 123 Prerequisites: Wireless data restoration ................................................................................................................................................................................................. 123 Delete all device data ................................................................................................................................................................................................................................ 123 Empty the deleted items folder on your computer from your device ................................................................................................................................................. 124 Synchronization troubleshooting ............................................................................................................................................................................................................. 124 Browser .............................................................................................................................................................................................................................................. 127 Browser basics ............................................................................................................................................................................................................................................. 127 Links, pictures, and web page addresses ................................................................................................................................................................................................ 129 Web page requests ...................................................................................................................................................................................................................................... 131 Bookmarks ................................................................................................................................................................................................................................................... 132 Web feeds .................................................................................................................................................................................................................................................... 134 Browser options .......................................................................................................................................................................................................................................... 136 Browser security ......................................................................................................................................................................................................................................... 139 Browser push ............................................................................................................................................................................................................................................... 141 Browser shortcuts ......................................................................................................................................................................................................................................... 18 Browser troubleshooting ........................................................................................................................................................................................................................... 143 Applications ..................................................................................................................................................................................................................................... 145 Add an application ..................................................................................................................................................................................................................................... 145 View properties for an application .......................................................................................................................................................................................................... 145 Delete a third-party application .............................................................................................................................................................................................................. 145 Receive a device password prompt before you add an application ................................................................................................................................................... 145 View the size of an application database ............................................................................................................................................................................................... 145 About upgrading the BlackBerry Device Software ............................................................................................................................................................................... 146 Prerequisites: Upgrading the BlackBerry Device Software over the wireless network .................................................................................................................. 146 Upgrade the BlackBerry Device Software .............................................................................................................................................................................................. 146 Return to the previous version of the BlackBerry Device Software ................................................................................................................................................... 146 Delete the previous version of the BlackBerry Device Software ......................................................................................................................................................... 147 Application troubleshooting ..................................................................................................................................................................................................................... 147 Media ................................................................................................................................................................................................................................................. 149 Media file management ............................................................................................................................................................................................................................ 149 Songs, ring tones, videos, and voice notes .............................................................................................................................................................................................. 151 Pictures ........................................................................................................................................................................................................................................................ 154 Media card options .....................................................................................................................................................................................................................................157 Media shortcuts ............................................................................................................................................................................................................................................ 18 Media troubleshooting .............................................................................................................................................................................................................................. 159 Maps ................................................................................................................................................................................................................................................... 161 Map basics ................................................................................................................................................................................................................................................... 161 Navigation ................................................................................................................................................................................................................................................... 162 Map options ................................................................................................................................................................................................................................................ 162 Map shortcuts ............................................................................................................................................................................................................................................. 164 Maps troubleshooting ............................................................................................................................................................................................................................... 164 GPS technology ............................................................................................................................................................................................................................... 165 About GPS technology .............................................................................................................................................................................................................................. 165 Get your GPS location ............................................................................................................................................................................................................................... 165 Prevent others from tracking your location ........................................................................................................................................................................................... 165 GPS technology troubleshooting ............................................................................................................................................................................................................ 165 Contacts ............................................................................................................................................................................................................................................ 167 Contact basics ............................................................................................................................................................................................................................................. 167 Mailing lists ................................................................................................................................................................................................................................................ 169 Caller ID ........................................................................................................................................................................................................................................................ 28 Categories .................................................................................................................................................................................................................................................... 171 Address lookup ............................................................................................................................................................................................................................................ 172 SIM card phone book ................................................................................................................................................................................................................................. 173 Contact list options .................................................................................................................................................................................................................................... 175 Contact troubleshooting ........................................................................................................................................................................................................................... 176 Calendar ............................................................................................................................................................................................................................................ 177 Calendar basics ........................................................................................................................................................................................................................................... 177 Meetings ...................................................................................................................................................................................................................................................... 179 Calendar options ........................................................................................................................................................................................................................................ 180 Calendar shortcuts ....................................................................................................................................................................................................................................... 19 Calendar troubleshooting ......................................................................................................................................................................................................................... 183 Tasks .................................................................................................................................................................................................................................................. 185 Task basics .................................................................................................................................................................................................................................................. 185 Categories .................................................................................................................................................................................................................................................... 171 Task list options .......................................................................................................................................................................................................................................... 188 Memos ................................................................................................................................................................................................................................................ 191 Memo basics ................................................................................................................................................................................................................................................ 191 Categories .................................................................................................................................................................................................................................................... 171 Memo list options ....................................................................................................................................................................................................................................... 193 Alarm ................................................................................................................................................................................................................................................. 195 About the alarm .......................................................................................................................................................................................................................................... 195 Turn on the alarm ....................................................................................................................................................................................................................................... 195 Silence the alarm ....................................................................................................................................................................................................................................... 195 Calculator ......................................................................................................................................................................................................................................... 197 Use the calculator ...................................................................................................................................................................................................................................... 197 Convert a measurement ............................................................................................................................................................................................................................ 197 Bluetooth technology .................................................................................................................................................................................................................... 199 Bluetooth technology basics .................................................................................................................................................................................................................... 199 Bluetooth technology options .................................................................................................................................................................................................................. 201 Bluetooth technology troubleshooting .................................................................................................................................................................................................. 203 Date and time .................................................................................................................................................................................................................................. 205 Set the date and time ............................................................................................................................................................................................................................... 205 Get the date and time from the wireless network automatically ...................................................................................................................................................... 205 Date and time troubleshooting ............................................................................................................................................................................................................... 205 Notification profiles ....................................................................................................................................................................................................................... 207 Notification basics ..................................................................................................................................................................................................................................... 207 LED notification ......................................................................................................................................................................................................................................... 209 Custom notification ................................................................................................................................................................................................................................... 210 Notification profile troubleshooting ........................................................................................................................................................................................................ 212 BlackBerry Messenger ................................................................................................................................................................................................................... 215 Contacts ....................................................................................................................................................................................................................................................... 215 Conversations .............................................................................................................................................................................................................................................. 217 Availability ................................................................................................................................................................................................................................................... 219 Display and keyboard ..................................................................................................................................................................................................................... 221 Backlighting ................................................................................................................................................................................................................................................ 221 Display options ........................................................................................................................................................................................................................................... 221 Keyboard options ....................................................................................................................................................................................................................................... 223 Themes ........................................................................................................................................................................................................................................................ 224 Display troubleshooting ........................................................................................................................................................................................................................... 225 Language .......................................................................................................................................................................................................................................... 227 Change the display language .................................................................................................................................................................................................................. 227 Add a display language ............................................................................................................................................................................................................................. 227 Delete a display language ........................................................................................................................................................................................................................ 227 About typing input languages ................................................................................................................................................................................................................. 104 Set the typing input language ................................................................................................................................................................................................................. 104 Switch typing input methods ....................................................................................................................................................................................................................... 11 Turn off the shortcut for switching typing input languages ............................................................................................................................................................... 228 Change the input options for SureType technology ............................................................................................................................................................................. 104 Set the voice dialing language .................................................................................................................................................................................................................. 25 Set display options for contacts ............................................................................................................................................................................................................... 175 Language troubleshooting ....................................................................................................................................................................................................................... 229 Wireless network coverage ........................................................................................................................................................................................................... 231 Find information about wireless coverage indicators ........................................................................................................................................................................... 231 Turn off a wireless connection ................................................................................................................................................................................................................. 231 Network connection indicators ................................................................................................................................................................................................................ 231 Turn on wireless coverage notification ................................................................................................................................................................................................... 210 Check the wireless coverage level using a voice command .................................................................................................................................................................. 43 About the preferred wireless network list .............................................................................................................................................................................................. 232 Add a wireless network to the preferred wireless network list ........................................................................................................................................................... 232 Change the order of preferred wireless networks ................................................................................................................................................................................ 233 Delete a wireless network from the preferred wireless network list ................................................................................................................................................. 233 Turn off data service .................................................................................................................................................................................................................................. 234 About roaming ........................................................................................................................................................................................................................................... 234 Switch wireless networks manually ........................................................................................................................................................................................................ 234 Verify the status of network connections and services ....................................................................................................................................................................... 234 Wi-Fi connection settings ......................................................................................................................................................................................................................... 235 Advanced Wi-Fi connection settings ...................................................................................................................................................................................................... 238 UMA connection settings ........................................................................................................................................................................................................................ 240 Wireless network coverage troubleshooting ......................................................................................................................................................................................... 240 Power and battery .......................................................................................................................................................................................................................... 243 Turn off your device ................................................................................................................................................................................................................................... 243 Set your device to turn on and turn off automatically ......................................................................................................................................................................... 243 Check the battery power level ................................................................................................................................................................................................................. 243 Check the battery power level using a voice command ........................................................................................................................................................................ 43 Reset the device ......................................................................................................................................................................................................................................... 243 Extend battery life ..................................................................................................................................................................................................................................... 243 SIM card ........................................................................................................................................................................................................................................... 245 About the SIM card phone book ............................................................................................................................................................................................................... 173 Load the SIM card phone book ................................................................................................................................................................................................................. 173 Add a contact to your SIM card ............................................................................................................................................................................................................... 173 Copy contacts from your SIM card to your address book ..................................................................................................................................................................... 173 Copy contacts from your address book to your SIM card .................................................................................................................................................................... 174 Change a SIM card contact ...................................................................................................................................................................................................................... 174 Delete a SIM card contact ......................................................................................................................................................................................................................... 174 Store SMS text messages on your SIM card ............................................................................................................................................................................................ 82 About SIM card security ........................................................................................................................................................................................................................... 247 Protect your SIM card with a PIN code .................................................................................................................................................................................................. 247 Change the SIM card PIN code ............................................................................................................................................................................................................... 247 Change the display name for a phone number ..................................................................................................................................................................................... 247 Security ............................................................................................................................................................................................................................................ 249 Security basics ........................................................................................................................................................................................................................................... 249 Password keeper ........................................................................................................................................................................................................................................ 250 Encryption ................................................................................................................................................................................................................................................... 252 Memory cleaning ....................................................................................................................................................................................................................................... 254 Advanced security ..................................................................................................................................................................................................................................... 255 VPN settings .............................................................................................................................................................................................................................................. 258 Security troubleshooting .......................................................................................................................................................................................................................... 259 Third-party application control ................................................................................................................................................................................................... 261 About permissions for third-party applications .................................................................................................................................................................................... 261 Reset connection permissions for third-party applications ............................................................................................................................................................... 261 About direct Internet connections for third-party applications ......................................................................................................................................................... 261 Set up a direct Internet connection for a third-party application ...................................................................................................................................................... 261 Set permissions for a third-party application ........................................................................................................................................................................................ 261 Connection permissions for third-party applications .......................................................................................................................................................................... 262 Interaction permissions for third-party applications ........................................................................................................................................................................... 262 Data permissions for third-party applications ......................................................................................................................................................................................263 BrickBreaker ................................................................................................................................................................................................................................... 265 About BrickBreaker ................................................................................................................................................................................................................................... 265 BrickBreaker capsules .............................................................................................................................................................................................................................. 265 BrickBreaker scoring ................................................................................................................................................................................................................................ 266 Play BrickBreaker ...................................................................................................................................................................................................................................... 266 Adjust the volume ........................................................................................................................................................................................................................................ 23 Set the paddle speed ................................................................................................................................................................................................................................ 266 Submit a score to the BrickBreaker high score web site ..................................................................................................................................................................... 267 Check the high scores on the BrickBreaker web site ........................................................................................................................................................................... 267 Service books .................................................................................................................................................................................................................................. 269 About service books .................................................................................................................................................................................................................................. 269 Accept a service book .............................................................................................................................................................................................................................. 269 Delete a service book ............................................................................................................................................................................................................................... 269 Troubleshooting ............................................................................................................................................................................................................................... 271 BlackBerry basics troubleshooting ............................................................................................................................................................................................................. 13 Phone troubleshooting ............................................................................................................................................................................................................................... 39 Voice dialing troubleshooting ................................................................................................................................................................................................................... 45 Camera troubleshooting ............................................................................................................................................................................................................................. 49 Message troubleshooting ........................................................................................................................................................................................................................... 65 Typing troubleshooting .............................................................................................................................................................................................................................. 110 Attachment troubleshooting .................................................................................................................................................................................................................... 120 Synchronization troubleshooting ............................................................................................................................................................................................................. 124 Browser troubleshooting ........................................................................................................................................................................................................................... 143 Application troubleshooting ..................................................................................................................................................................................................................... 147 Media troubleshooting .............................................................................................................................................................................................................................. 159 Maps troubleshooting ............................................................................................................................................................................................................................... 164 Contact troubleshooting ........................................................................................................................................................................................................................... 176 Calendar troubleshooting ......................................................................................................................................................................................................................... 183 Bluetooth technology troubleshooting .................................................................................................................................................................................................. 203 Date and time troubleshooting ............................................................................................................................................................................................................... 205 Notification profile troubleshooting ........................................................................................................................................................................................................ 212 Display troubleshooting ........................................................................................................................................................................................................................... 225 Language troubleshooting ....................................................................................................................................................................................................................... 229 Wireless network coverage troubleshooting ......................................................................................................................................................................................... 240 Security troubleshooting .......................................................................................................................................................................................................................... 259 Diagnostic reports ..................................................................................................................................................................................................................................... 284 Wi-Fi diagnostic reports ........................................................................................................................................................................................................................... 286 Legal notice ..................................................................................................................................................................................................................................... 289 BlackBerry basics About typing input methods You can type on your BlackBerry® device using the SureType® input method or the multi-tap input method. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide a quick and comfortable typing and dialing experience. SureTypetechnology is designed to predict words as you type them. When you use SureType technology, you press the letter key for each letter in a word once until the word appears in a list that appears on the screen. For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. When you use multi-tap, you press a letter key once to type the first letter on the key and twice to type the second letter. For example, to type run, you would press the key twice, the key once, and the key twice. SureType technology is the default typing input method for most fields. Multi-tap is the default typing input method for phone number and password fields. Type text using SureType technology In the input options, verify that Predictive input check box is selected 1. Press the letter key once for each letter in a word. 2. Perform one of the following actions: • To select an item from the list that appears when you type and start typing a new word, highlight the item. Press the Enter key. • To select an item from the list that appears when you type and continue typing the same word, click the item. • To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the screen. To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen. Switch typing input methods 1. In the device options, click Language. 2. Perform one of the following actions: • To use the multi-tap input method, set the Input Language field toMultitap. • To use the SureType® input method, set the Input Language field to . 3. Press the Menu key. 4. Click Save. 11 Switch applications 1. In any application, press the Menu key. 2. Click Switch Application. 3. Perform one of the following actions: • If the application that you want to switch to appears, highlight an application and press the Enter key. • If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key. Assign an application to a Convenience key Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key. 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Convenience Key Opens fields. Press the Menu key. Click Save. Set owner information 1. 2. 3. 4. In the device options, click Owner. Type your contact information. Press the Menu key. Click Save. Turn on standby mode If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again. About links Links appear on your BlackBerry® device as underlined text. You can have links to various items such as phone numbers, web sites, and email addresses and can use these links to make calls, visit web sites, or start composing messages quickly. Create a link for a PIN You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message. 12 When typing text, type pin: and the PIN. Expand a folder 1. Click a folder with a plus sign (+) beside it. 2. If necessary, click Expand. Collapse a folder 1. Click a folder with a minus sign (-) beside it. 2. If necessary, click Collapse. BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To exit a screen or move back a page in the browser, press the Escape key. • To move to a list item or menu item, type the first letter of the item. • To select or clear a check box, press the Space key. • To view available values in a field, press the Alt key. • To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key. • To return to the Home screen, press the End key. • To delete a highlighted item, press the Backspace/Delete key. BlackBerry basics troubleshooting No application opens when I press a Convenience key Verify that you have not deleted the application that you assigned to the key. Assign a different application to the key. Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If a system administrator has set an option for you, a red lock indicator appears beside the option field. For more information about the features that are available on your device, contact your system administrator or wireless service provider. 13 14 Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To exit a screen or move back a page in the browser, press the Escape key. • To move to a list item or menu item, type the first letter of the item. • To select or clear a check box, press the Space key. • To view available values in a field, press the Alt key. • To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key. • To return to the Home screen, press the End key. • To delete a highlighted item, press the Backspace/Delete key. On the Home screen • To lock the keyboard, hold the asterisk (*) key. To unlock the keyboard, press the asterisk (*) key and the Send key. • To lock the device, set a password. Hold the asterisk (*) key. To unlock the device, type your password. Press the Enter key. • To switch between the active notification profile and the Vibrate notification profile, hold the # key. Phone shortcuts • To answer a call, press the Send key. • To insert a plus sign (+) when typing a phone number, hold 0. • To add an extension to a phone number, press the X key. Type the extension number. • To assign a speed dial number to a key, on the Home screen or in the phone, hold the key. • To turn on the speakerphone during a call, press the period (.) key. To turn off the speakerphone during a call, press the period (.) key. • To check your voice mail, hold 1. • To type a letter in a phone number field, hold the Alt key. Use the multi-tap input method to type the letter. • To move to the top of the Phone screen, press the Space key. • To view the last phone number that you typed in the phone, press the Space key and the Enter key. To dial the phone number, press the Send key. • To view your contact list in the phone, press the Space key. Hold the Send key. • To switch phone numbers, in the phone, click your active phone number. Click a phone number. 15 Camera shortcuts • To take a picture, press the Right Convenience key. • To zoom in to a subject, press the Volume Up key. • To zoom out from a subject, press the Volume Down key. • To change the flash mode for a picture, press the Space key. Message shortcuts In a message • To reply to a message, press the exclamation point (!) key. • To reply to all, press the question mark (?) key. • To forward a message, press the period (.) key. In a message list • To open a highlighted message, press the Enter key. • To compose a message from a message list, press the comma (,) key. • To view received messages, press the Alt key and 3. • To view call logs, press the Alt key and the period (.) key. • To view voice mail messages, press the Alt key and 7. • To view SMS text messages, press the Alt key and the question mark (?) key. • To view all your messages, press the Escape key. Move around a message list • To move up a screen, press the Shift key and the Space key. • To move down a screen, press the Space key. • To move to the top of a message list, press 1. • To move to the bottom of a message list, press 7. • To move up a message, press 2. • To move down a message, press 8. • To move to the next date, press 6. • To move to the previous date, press 4. Typing shortcuts • To insert a period, press the Space key twice. The next letter is capitalized. • To capitalize a letter, hold the letter key until the capitalized letter appears. • To type the alternate character on a key, press the Alt key and the character key. 16 • To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü is highlighted. Click the trackball. • To type a number in a number field, press a number key. You do not need to press the Alt key. • To type a number in a text field, hold the Alt key and press the number key. • To type a letter in a number field, hold the Alt key and use the multi-tap input method. • To turn on NUM lock, hold the Shift key and press the Alt key. To turn off NUM lock, press the Alt key. • To switch typing input languages, in the device options, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key. • To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial letters as the word that you want to type. Roll the trackball to the right. In the second list that appears on the screen, highlight the word that you want to type. Press the Enter key. Insert symbols • To insert an at sign (@) or a period (.) in an email address field, press the Space key. • To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below the symbol. Work with text • To highlight a line of text, press the Shift key and roll the trackball up or down. • To highlight text character by character, hold the Shift key and roll the trackball left or right. • To cancel a text selection, press the Escape key. • To cut highlighted text when typing, press the Shift key and the Backspace/Delete key. • To copy highlighted text when typing, press the Alt key and click the trackball. • To paste highlighted text when typing, press the Shift key and click the trackball. Search shortcuts • To search for a contact in a list of contacts, type the contact name or initials separated by a space. • To search for text in an attachment, press Q. • To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press Q. Attachment shortcuts • To search for text in an attachment, press Q. In a spreadsheet • To move to a specific cell, press A. • To view the content of a cell, press the Space key. • To switch worksheets, pressO. Highlight a worksheet. Press the Enter key. 17 In a presentation • To switch presentation views, press Z. • To move to the next slide, verify that you are viewing the presentation in slide view. Press 6. • To move to the previous slide in slide view, verify that you are viewing the presentation in slide view. Press 4. Browser shortcuts • To insert a period (.) in the Go To dialog box, press the Space key. • To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key. • To stop loading a web page, press the Escape key. • To close the browser, hold the Escape key. On a web page • To move to a specific web page, press the period (.) key. • To open the bookmark list, press 5. • To add a bookmark, press the question mark (?) key. • To follow a highlighted link, press the Enter key. • To hide the banner, press the exclamation point (!) key. To view the banner, press the exclamation point (!) key. • To view a thumbnail version of a web page, press X. To return to the normal view, press any key. Navigate a web page • To move up a screen, press 3. • To move down a screen, press 9. • To move to the top of a web page, press 1. • To move to the bottom of a web page, press 7. Media shortcuts • To pause a video or song, press the Mute key. To resume playing a video or song, press the Mute key. • To play the next song in a category, press N. • To play the previous song in a category, press P. • To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly. • To rotate a picture, press the comma (,) key. • To zoom in to a picture, press 3. To zoom to the original picture size, press 5. • To zoom out from a picture, press 9. To zoom to the original picture size, press 5. 18 Map shortcuts • To zoom in to a map, press L. • To zoom out from a map, press O. • To view status information at the top of a map, press Q. To hide status information at the top of a map, press Q. • To view tracking information at the bottom of a map, press the Space key. To hide tracking information at the bottom of a map, press the Space key. • To move to the next direction on a route, press 6. • To move to the previous direction on a route, press 4. Calendar shortcuts For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No. • To schedule an appointment, press the period (.) key. • To move to the next day, week, or month, press 9. • To move to the previous day, week, or month, press 3. • To move up an hour, press 2. • To move down an hour, press 8. • To move to the current date, press the exclamation point (!) key. 19 20 Phone Phone basics Find your phone number In the phone, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, your active phone number appears at the top of the screen. Make a call 1. On the Home screen or in the phone, perform one of the following actions: • Type a phone number. • Type part of a contact name. Highlight a contact or phone number. 2. Press the key. To end the call, press the key. Answer a call Press the Send key. To end the call, press the End key. Answer a second call 1. Press the Menu key. 2. Perform one of the following actions: • To answer the incoming call and place the current call hold, click Answer - Hold Current. • To answer the incoming call and end the current call, click Answer - Drop Current. Ignore a call Press the End key. Mute a call During a call, press the Mute key. To turn mute off, press the Mute key again. 21 Place a call on hold 1. During a call, press the Menu key. 2. Click Hold. To resume a call, press the Menu key. Click Resume. Turn on the speakerphone During a call, press the period (.) key. Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device. Turn off the speakerphone Perform one of the following actions: • To turn off the speakerphone during a call, press the period (.) key again. • To turn off the speakerphone and listen privately to a voice mail message, song, or video, press the Menu key. Click Activate Handset Speaker. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. • To type a number, press a number key. • To type the first letter on a key, hold the Alt key. Press the letter key once. • To type the second letter on a key, hold the Alt key. Press the letter key twice. Switch applications during a call 1. During a call, press the Menu key. 2. Click Home Screen. Note: If you switch to a different application and you want to end the call, press the End key. Switch calls 1. Press the Menu key. 2. Click Swap. Make a call when the device is locked Verify that dialing from the Lock screen is turned on. 1. On the Lock screen, press the Enter key. 22 2. Click Place Call. 3. Perform one of the following actions: • Type a phone number. • Type part of a contact name. Click a contact or phone number. 4. Press the Send key. To end the call, press the End key. About using a headset You can purchase an optional headset to use with your BlackBerry® device. In the phone, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application. For more information about using the headset, see the documentation that came with your headset. Emergency calls About emergency calls Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America or 112 in countries that are part of the European Union). Make an emergency call • If your keyboard or BlackBerry® device is unlocked, in the phone, type the emergency number. Press the Send key. • If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes. Volume Adjust the volume • To increase the volume, press the Volume Up key. 23 • To decrease the volume, press the Volume Down key. Change the default volume for calls You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume. 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click General Options. Change the Default Call Volume field. Press the Menu key. Click Save. Improve sound quality during a call You can only change sound quality for the earpiece on your BlackBerry® device. 1. During a call, press the Menu key. 2. Click Enhance Call Audio. 3. Select a bass or treble option. Improve sound quality for all calls You can only change sound quality for the earpiece on your BlackBerry® device. 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click General Options. Change the Enhance Call Audio field. Press the Menu key. Click Save. Voice dialing Make a call using a voice command If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device. You cannot make calls to emergency numbers using voice commands. 1. In the voice dialing application, wait for the sound. 2. Say "Call" and a contact name or phone number. To end the call, press the End key. 24 Dial an extension using a voice command Verify that you have set smart dialing options. You can dial extensions only within your company. Say "Call extension" and the extension number. Check your phone number using a voice command 1. In the voice dialing application, wait for the sound. 2. Say "Check my phone number." Set the voice dialing language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. 2. 3. 4. In the device options, click Language. Set the Voice Dialing Language field. Press the Menu key. Click Save. Turn off choice lists for voice commands 1. 2. 3. 4. In the device options, click Voice Dialing. Set the Choice Lists field to Always Off. Press the Menu key. Click Save. If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically. Set the matching sensitivity level for voice commands 1. In the device options, click Voice Dialing. 2. Perform one of the following actions: • To increase matches, set the Sensitivity field closer to Reject Less. • To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More. 3. Press the Menu key. 4. Click Save. Turn off voice prompts 1. In the voice dialing application, wait for the sound. 25 2. Say "Turn prompts off." Set playback options for voice dialing 1. In the device options, click Voice Dialing. 2. Perform any of the following actions: • To turn off playback for phone numbers, set the Digit Playback field to Disabled. • To turn off playback for contacts, set the Name Playback field to Disabled. • To set how quickly playback for contacts occurs, set the Name Playback Speed field. • To set the playback volume for contacts, set the Name Playback Volume field. 3. Press the Menu key. 4. Click Save. Improve voice recognition of numbers 1. 2. 3. 4. In the device options, click Voice Dialing. Press the Menu key. Click Adapt Digits. Complete the instructions on the screen. Voice mail Check your voice mail Verify that you have a voice mail access number. Depending on your theme, you might be able to check your voice mail from the Home screen. 1. In the phone, press the Menu key. 2. Click Call Voice Mail. Change the voice mail access number If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. If you have more than one phone number associated with your device, you can only set the voice mail access number for the active phone number. 1. 2. 3. 4. 5. 26 In the phone, press the Menu key. Click Options. Click Voice Mail. Type a voice mail access number and a password. Press the Menu key. 6. Click Save. Speed dial Make a call using speed dial You can make a call using speed dial in the phone, on the Home screen, in a message list, or in an open message. Hold the key that you have assigned to the contact or phone number. Assign a speed dial number to a key 1. 2. 3. 4. 5. In the phone, press the Menu key. Click View Speed Dial List. Click an unassigned key. Click New Speed Dial. Click a contact. Change the contact assigned to a speed dial key 1. 2. 3. 4. In the phone, press the Menu key. Click View Speed Dial List. Click a contact or phone number. Perform one of the following actions: • To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. • To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key. Click the trackball. • To delete the contact from the speed dial list, click Delete. Conference calls Make a conference call 1. 2. 3. 4. 5. During a call, press the Send key. Type a phone number or highlight a contact. Press the Send key. During the second call, press the Menu key. Click Join. Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number or contact. 27 Create a phone number link for a conference call 1. Type a phone number for the conference call bridge. 2. Perform one of the following actions: • Type X and the access code. • Insert a pause or wait and type the access code. Note: If you add a pause or wait when creating a phone number link for a conference call in a message, an appointment, or a meeting, type Tel: before the phone number for the conference call bridge. Do not type a space between Tel: and the phone number. Speak privately with a contact during a conference call 1. During a conference call, press the Menu key. 2. Click Split Call. 3. Click a contact. To return to the conference call, press the Menu key. Click Join. Disconnect a contact from a conference call 1. During a conference call, press the Menu key. 2. Click Drop Call. 3. Click a contact. Leave a conference call Verify that your wireless service provider supports this feature. If you make a conference call, you can leave the conference call and the call continues without you. 1. During a conference call, press the Menu key. 2. Click Transfer. Caller ID Add a caller ID picture for a contact 1. 2. 3. 4. 5. 6. 28 In the address book, highlight a contact. Press the Menu key. Click Add Picture. Highlight a picture. Press the Menu key. Click Select. 7. Center the picture in the box. 8. Click the trackball. 9. Click Crop and Save. Change the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. 8. 9. When changing a contact, highlight the caller ID picture. Press the Menu key. Click Replace Picture. Highlight a picture. Press the Menu key. Click Select. Center the picture in the box. Click the trackball. Click Crop and Save. Delete the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. In the address book, highlight a contact. Press the Menu key. Click Edit. Click the caller ID picture. Click Delete Picture. Click the trackball. Click Save. Call logs About call logs Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs. You can view call logs in the phone or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen. Your BlackBerry® device stores call logs for 30 days. View call logs in a message list 1. In the phone, press the Menu key. 2. Click Options. 29 3. Click Call Logging. 4. Select a call log type option. To hide call logs in a message list, select the None option. Add notes to a call log 1. 2. 3. 4. 5. 6. 7. 8. In the phone, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Add Notes. Type call notes. Click the trackball. Click Save. Change call log notes 1. 2. 3. 4. 5. 6. 7. 8. In the phone, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Edit Notes. Change the call notes. Click the trackball. Click Save. Forward a call log 1. 2. 3. 4. 5. In the phone, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Forward. Delete call log notes 1. In the phone, highlight a call log. 2. Press the Menu key. 3. Click View History. 30 4. 5. 6. 7. Press the Menu key. Click Edit Notes. Press the Menu key. Click Clear Field. 8. Click the trackball. 9. Click Save. Call waiting Prerequisites: Call waiting • Verify that your wireless service plan includes this service. • Verify that your wireless service provider has set up your SIM card for this service. Turn on call waiting If you have more than one phone number associated with your BlackBerry® device, you can change call waiting options for the active phone number only. 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click Call Waiting. Change the Call Waiting Enabled field to Yes. Press the Menu key. Click Save. To turn off call waiting, change the Call Waiting Enabled field to No. Call forwarding About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card. You might not be able to change or delete these phone numbers or add new ones. If you have more than one phone number associated with your BlackBerry® device, you can only change call forwarding options for the active phone number. For more information, contact your wireless service provider. Prerequisites: Call forwarding • Verify that your wireless service plan includes this service. 31 • Verify that your wireless service provider has set up your SIM card for this service. Forward calls Verify that you have one or more call forwarding phone numbers. 1. 2. 3. 4. 5. In the phone, press the Menu key. Click Options. Click Call Forwarding. Click a call type. Click Do Not Forward or the current call forwarding phone number. 6. Click a call forwarding phone number. 7. Press the Menu key. 8. Click Save. To stop forwarding calls, set the call forwarding phone number to Do Not Forward. Add a call forwarding phone number 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, press the Menu key. Click Options. Click Call Forwarding. Press the Menu key. Click New Number. Type a phone number. Press the Enter key. Press the Menu key. Click Close. Change a call forwarding phone number You can only change call forwarding phone numbers that you have added. 1. 2. 3. 4. 5. 6. 7. 8. 9. 32 In the phone, press the Menu key. Click Options. Click Call Forwarding. Press the Menu key. Click Edit Numbers. Click a phone number. Click Edit. Change the phone number. Click the trackball. Delete a call forwarding phone number You can only delete call forwarding phone numbers that you have added. 1. 2. 3. 4. 5. 6. 7. In the phone, press the Menu key. Click Options. Click Call Forwarding. Press the Menu key. Click Edit Numbers. Click a phone number. Click Delete. Call blocking About call blocking You can block all incoming calls or block incoming calls only when you roam to another wireless network. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when you roam to another wireless network. If you have more than one phone number associated with your BlackBerry®device, you can change call blocking options for the active phone number only. Prerequisites: Call blocking • Verify that your wireless service plan includes this service. • Verify that your wireless service provider has set up your SIM card for this service. • Verify that your wireless service provider has provided you with a call blocking password. Block calls 1. 2. 3. 4. 5. 6. 7. In the phone, press the Menu key. Click Options. Click Call Barring. Highlight a call blocking option. Press the Menu key. Click Enable. Type your call blocking password. To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable. 33 Change the call blocking password 1. 2. 3. 4. 5. In the phone, press the Menu key. Click Options. Click Call Barring. Press the Menu key. Click Change Password. Fixed dialing About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list. You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list. If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list. Prerequisites: Fixed dialing • Verify that your wireless service provider has set up your SIM card for this service. • Verify that your wireless service provider has provided you with a SIM card PIN 2 code. Turn on fixed dialing 1. 2. 3. 4. 5. 6. 7. In the phone, press the Menu key. Click Options. Click FDN Phone List. Press the Menu key. Click Enable FDN Mode. Type your PIN2 code. Click the trackball. To turn off fixed dialing, press the Menu key. Click Disable FDN Mode. Add a contact to your fixed dialing list 1. In the phone, press the Menu key. 2. Click Options. 3. Click FDN Phone List. 34 4. 5. 6. 7. Click the trackball. Click New. Type your PIN2 code. Press the Menu key. 8. Type a name and a phone number. 9. Press the Menu key. 10. Click Save. Change a contact in your fixed dialing list 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, press the Menu key. Click Options. Click FDN Phone List. Highlight a contact. Press the Menu key. Click Edit. Change the contact information. Press the Menu key. Click Save. Delete a contact from your fixed dialing list 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click FDN Phone List. Highlight a contact. Press the Menu key. Click Delete. Smart dialing About smart dialing You can specify default country and area codes so that any numbers that are specified as links, or any numbers in your address book that do not contain these codes, are dialed correctly. If you call an organization frequently, you can also set your smart-dialing options so that you do not have to type the main number for the organization. 35 Set the default country code and area code 1. 2. 3. 4. 5. 6. 7. In the phone, press the Menu key. Click Options. Click Smart Dialing. Set the Country Code and Area Code fields. In the National Number Length field, set the default length for phone numbers in your country. Press the Menu key. Click Save. Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix. Set options for dialing extensions 1. 2. 3. 4. 5. 6. 7. 8. In the phone, press the Menu key. Click Options. Click Smart Dialing. In the Number field, type the main phone number for an organization. Set how long the BlackBerry® device waits before dialing an extension. In the Extension Length field, set the default length for extensions. Press the Menu key. Click Save. TTY support About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device. Prerequisites: TTY support • Verify that your wireless service provider supports this feature. • Verify that your TTY device operates at 45.45 bits per second. Turn on TTY support 1. In the phone, press the Menu key. 2. Click Options. 36 3. 4. 5. 6. Click TTY. Set the TTY Mode field to Yes. Press the Menu key. Click Save. A TTY indicator appears in the device status section of the screen. To turn off TTY support, set the TTY Mode field to No. Multiple phone numbers About multiple phone numbers Your SIM card might support more than one phone number, or your BlackBerry® device might be associated with a phone number provided by your wireless service provider and an enterprise voice phone number provided by your organization. If you have more than one phone number associated with your device, you can switch the phone number that you use as your active phone number. You can receive calls to all phone numbers that are associated with your device, but you make calls using your active phone number. During a call, you can use your active phone number only. For example, you cannot place one call on hold and make a second call using another phone number. Switch the active phone number 1. 2. 3. 4. In the phone options, click General Options. Change the Active Line field. Press the Menu key. Click Save. Phone options Hide your phone number from contacts when you make calls 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click General Options. Set the Restrict My Identity field to Always. Press the Menu key. Click Save. Turn on dialing from the Lock screen 1. In the device options, click Security Options. 37 2. 3. 4. 5. Click General Settings. Set the Allow Outgoing Calls While Locked field to Yes. Press the Menu key. Click Save. Sort phone numbers or contacts on the Phone screen 1. 2. 3. 4. In the phone, press the Menu key. Click Options. Click General Options. Perform one of the following actions: • To sort phone numbers or contacts by frequency of use, set the Phone List View field to Most Used. • To sort contacts alphabetically by contact name, set the Phone List View field to Name. • To sort phone numbers or contacts by recency of use, set the Phone List View field to Most Recent. 5. Press the Menu key. 6. Click Save. To sort phone numbers or contacts by call logs again, set the Phone List View field to Call Log. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in the phone, a message list, the address book, the calendar, the task list, the memo list, or the password keeper. 1. 2. 3. 4. 5. In an application, press the Menu key. Click Options or General Options. Change the Confirm Delete field to No. Press the Menu key. Click Save. Stop ending calls when you insert your device in the holster 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click General Options. Set the Auto End Calls field to Never. Press the Menu key. Click Save. Stop answering calls when you remove your device from the holster 1. In the phone, press the Menu key. 38 2. 3. 4. 5. Click Options. Click General Options. Set the Auto Answer Calls field to Never. Press the Menu key. 6. Click Save. Reset a call timer 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Status. Click Last Call or Total Calls. Click Clear Timer. Press the Menu key. Click Save. Phone shortcuts • To answer a call, press the Send key. • To insert a plus sign (+) when typing a phone number, hold 0. • To add an extension to a phone number, press the X key. Type the extension number. • To assign a speed dial number to a key, on the Home screen or in the phone, hold the key. • To turn on the speakerphone during a call, press the period (.) key. To turn off the speakerphone during a call, press the period (.) key. • To check your voice mail, hold 1. • To type a letter in a phone number field, hold the Alt key. Use the multi-tap input method to type the letter. • To move to the top of the Phone screen, press the Space key. • To view the last phone number that you typed in the phone, press the Space key and the Enter key. To dial the phone number, press the Send key. • To view your contact list in the phone, press the Space key. Hold the Send key. • To switch phone numbers, in the phone, click your active phone number. Click a phone number. Phone troubleshooting I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. 39 • If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. • If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. • If you are not receiving calls, verify that call blocking and call forwarding are turned off. • If your SIM card supports more than one phone number, but you have only one phone number, verify that the phone number is set as the primary number. My phone number appears as Unknown in the phone Try changing the phone number on your SIM card to change how your phone number appears in the phone. In the device options, click Advanced Options. Click SIM Card. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball. Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to make and receive calls. I cannot make calls using a voice command Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. • If your keyboard is locked, unlock your keyboard. • Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. My device does not recognize names or numbers in voice commands Try performing the following actions: • Say the first name and the last name of your contact. • Use standard pronunciation rules when you say a voice command. • If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your device often identifies incorrect matches, set the matching sensitivity level to reject more. • Adapt digit dialing to improve voice recognition of numbers. I cannot check my voice mail If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Try checking the voice mail for your alternate phone number. 40 I cannot join a call If your BlackBerry® device is associated with an enterprise voice phone number, you cannot join a call that you make from or receive to your enterprise voice phone number with a call that you make from or receive to the phone number provided by your wireless service provider. 41 42 Voice dialing Make a call using a voice command If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device. You cannot make calls to emergency numbers using voice commands. 1. In the voice dialing application, wait for the sound. 2. Say "Call" and a contact name or phone number. To end the call, press the End key. Dial an extension using a voice command Verify that you have set smart dialing options. You can dial extensions only within your company. Say "Call extension" and the extension number. Check your phone number using a voice command 1. In the voice dialing application, wait for the sound. 2. Say "Check my phone number." Check the wireless coverage level using a voice command 1. In the voice dialing application, wait for the sound. 2. Say "Check coverage." Check the battery power level using a voice command 1. In the voice dialing application, wait for the sound. 2. Say "Check battery." Set the voice dialing language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. In the device options, click Language. 2. Set the Voice Dialing Language field. 43 3. Press the Menu key. 4. Click Save. Turn off choice lists for voice commands 1. 2. 3. 4. In the device options, click Voice Dialing. Set the Choice Lists field to Always Off. Press the Menu key. Click Save. If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically. Set the matching sensitivity level for voice commands 1. In the device options, click Voice Dialing. 2. Perform one of the following actions: • To increase matches, set the Sensitivity field closer to Reject Less. • To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More. 3. Press the Menu key. 4. Click Save. Turn off voice prompts 1. In the voice dialing application, wait for the sound. 2. Say "Turn prompts off." Set playback options for voice dialing 1. In the device options, click Voice Dialing. 2. Perform any of the following actions: • To turn off playback for phone numbers, set the Digit Playback field to Disabled. • To turn off playback for contacts, set the Name Playback field to Disabled. • To set how quickly playback for contacts occurs, set the Name Playback Speed field. • To set the playback volume for contacts, set the Name Playback Volume field. 3. Press the Menu key. 4. Click Save. 44 Improve voice recognition of numbers 1. 2. 3. 4. In the device options, click Voice Dialing. Press the Menu key. Click Adapt Digits. Complete the instructions on the screen. About using a headset You can purchase an optional headset to use with your BlackBerry® device. In the phone, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application. For more information about using the headset, see the documentation that came with your headset. Voice dialing troubleshooting I cannot make calls using a voice command Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. • If your keyboard is locked, unlock your keyboard. • Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. My device does not recognize names or numbers in voice commands Try performing the following actions: • Say the first name and the last name of your contact. • Use standard pronunciation rules when you say a voice command. • If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your device often identifies incorrect matches, set the matching sensitivity level to reject more. • Adapt digit dialing to improve voice recognition of numbers. 45 46 Camera Zoom in to or out from a subject In the camera, perform one of the following actions: • To zoom in, roll the trackball up. • To zoom out, roll the trackball down. Take a picture By default, when you take a picture, the camera saves the picture to the BlackBerry® device memory. 1. In the camera, click the trackball. 2. Perform one of the following actions: • To take another picture, click the camera icon. • To delete the picture, click the trash can icon. • To set the picture as a caller ID picture or Home screen background, click the crop icon. • To forward the picture, click the envelope icon. • To rename and save the picture, click the folder icon. Change the flash mode for a picture In the camera, press the Space key. The flash mode indicator in the lower-right corner of the screen displays the current flash mode. View the number of remaining pictures In the camera, the approximate number of pictures that you can save appears in the lower-left corner of the screen. Camera options Change the default flash mode 1. 2. 3. 4. 5. In the camera, press the Menu key. Click Options. Change the Default Flash Setting field. Press the Menu key. Click Save. 47 Set a location for storing pictures 1. 2. 3. 4. 5. In the camera, press the Menu key. Click Options. Set the Store Pictures and Folder fields. Press the Menu key. Click Save. Set picture size 1. 2. 3. 4. 5. In the camera, press the Menu key. Click Options. Set the Picture Size field. Press the Menu key. Click Save. Set picture quality You can set the fineness of detail that the camera captures in pictures. The finer the detail of a picture, the more memory the picture requires. 1. 2. 3. 4. 5. In the camera, press the Menu key. Click Options. Set the Picture Quality field. Press the Menu key. Click Save. Set white balance Lighting conditions can affect the colors in pictures. Set the white balance to compensate for different lighting conditions. 1. 2. 3. 4. 5. In the camera, press the Menu key. Click Options. Set the White Balance field. Press the Menu key. Click Save. Apply a color effect to pictures You can apply a sepia or black-and-white color effect to pictures that you take. 1. In the camera, press the Menu key. 48 2. 3. 4. 5. Click Options. Change the Color Effect field. Press the Menu key. Click Save. Change the amount of memory available for media files 1. 2. 3. 4. 5. In the media application, press the Menu key. Click Options. Perform any of the following actions: Press the Menu key. Click Save. Camera shortcuts • To take a picture, press the Right Convenience key. • To zoom in to a subject, press the Volume Up key. • To zoom out from a subject, press the Volume Down key. • To change the flash mode for a picture, press the Space key. Camera troubleshooting I cannot save pictures Your BlackBerry® device memory or media card might not have enough available memory to save pictures. Try performing the following actions: • If you are trying to save a picture to your device memory, delete old data or messages from your device. • If you are trying to save a picture on your media card, delete old media files. • In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or normal pictures. • Increase the maximum amount of memory available for pictures. The flash dims or turns off If the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off. 49 Some pictures that I take are blurry In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation point indicator appears at the bottom of the screen. 50 Email messages Email message basics Open a message In a message list, click a message. Note: If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. Send an email message 1. In a message list, press the key. 2. Click Compose Email. 3. In the To field, perform one of the following actions: • Type an email address. • Type a contact name. • Type part of a contact name. Click a contact. 4. Type a message. 5. Click the trackball. 6. Click Send. Note: If your BlackBerry® device is associated with more than one email address, in the Send Using field, you can set the email address that you want to use to send the email message. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click the highlighted word. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. • To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. • To stop checking spelling, press the Menu key. Click Cancel Spell Check. 51 Save a draft of a message 1. When composing a message, click the trackball. 2. Click Save Draft. Blind carbon copy a contact 1. When composing a message, press the Menu key. 2. Click Add Bcc. Attach a contact to a message 1. When composing a message, press the Menu key. 2. Click Attach Address. 3. Click a contact. Set the importance level for a message 1. When composing a message, press the Menu key. 2. Click Options. 3. Set the Importance field. 4. Press the Menu key. 5. Click Save. Save a message 1. In a message, press the Menu key. 2. Click Save. Reply to a message 1. In a message, click the trackball. 2. Click Reply or Reply to All. Delete the original text from a reply message 1. When replying to a message, press the Menu key. 2. Click Delete Original Text. 52 Forward a message 1. In a message, press the Menu key. 2. Perform one of the following actions: • Click Forward. • Click Forward As. Click a message type. Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Mark a message as opened or unopened In a message list, perform one of the following actions: • Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened. • Highlight a date field. Press the Menu key. Click Mark Prior Opened. Create a link for a PIN You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message. When typing text, type pin: and the PIN. Search for text in a message, attachment, or web page To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, attachment, or web page, press the Menu key. Click Find. Type the text. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. 53 Email message folders File an email message Verify that wireless email reconciliation is turned on. 1. 2. 3. 4. In a message list, highlight an email message. Press the Menu key. Click File. Click an email message folder. Add, change, or delete an email message folder You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry® device receives changes that you make to the email message folder on your computer over the wireless network. If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the BlackBerry® Desktop Manager. For more information about email reconciliation, see the BlackBerry Desktop Software Online Help. Hide filed email messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Change the Hide Filed Messages field to Yes. Press the Menu key. Click Save. View messages in a specific folder 1. In a message list, press the Menu key. 2. Click View Folder. 3. Click a folder. Sent messages Resend a message 1. In a sent message, press the Menu key. 2. Perform one of the following actions: • To change the message, click Edit. Change the message. Click the trackball. Click Send. 54 • To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Click the trackball. Click Send. • To resend the message without changing it, click Resend. Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon should appear beside the message. 1. In a message list, highlight the message. 2. Press the Menu key. 3. Click Delete. Hide sent messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Change the Hide Sent Messages field to Yes. Press the Menu key. Click Save. Stop storing messages sent from your device on your computer By default, a copy of messages that you send from your BlackBerry® device appears in the sent items folder in the email application on your computer. 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click Email Settings. Change the Save Copy In Sent Folder field to No. Press the Menu key. Click Save. Stop storing messages sent from your computer on your device 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click Email Settings. Press the Menu key. Click Folder Redirection. Clear the check box beside the Sent Items folder. 55 7. Press the Menu key. 8. Click Save. Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list. Create an email message filter Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information. 1. 2. 3. 4. 5. 6. 7. 8. 9. In a message list, press the Menu key. Click Options. Click Email Filters. Press the Menu key. Click New. Type a name for the email message filter. Set the email message filter options. Press the Menu key. Click Save. Create an email message filter based on a contact or subject 1. 2. 3. 4. 5. 6. 7. 56 In a message list, highlight an email message. Press the Menu key. Click Filter Sender or Filter Subject. Type a name for the email message filter. Set the email message filter options. Press the Menu key. Click Save. Options for email message filters From: Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email messages that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent To: Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email messages that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent directly to me: Set whether the email message filter applies to email messages that include your email address in the To field. CC to me: Set whether the email message filter applies to email messages that include your email address in the CC field. BCC to me: Set whether the email message filter applies to email messages that include your email address in the BCC field. Importance: Set the importance level of email messages that the email message filter applies to. Sensitivity: Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only. Turn on an email message filter 1. 2. 3. 4. In a message list, press the Menu key. Click Options. Click Email Filters. Select the check box beside an email message filter. Change an email message filter 1. In a message list, press the Menu key. 57 2. 3. 4. 5. Click Options. Click Email Filters. Highlight an email message filter. Press the Menu key. 6. 7. 8. 9. Click Edit. Change the options for the email message filter. Press the Menu key. Click Save. Change the order of email message filters 1. 2. 3. 4. 5. 6. 7. 8. In a message list, press the Menu key. Click Options. Click Email Filters. Highlight an email message filter. Press the Menu key. Click Move. Roll the trackball to the new location. Click the trackball. Forward email messages to your device when no filters apply Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information. 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click Email Filters. Set the If no filters apply, send email to handheld option to Yes. Press the Menu key. Click Save. Delete an email message filter 1. 2. 3. 4. 5. 58 In a message list, press the Menu key. Click Options. Click Email Filters. Highlight an email message filter. Press the Menu key. 6. Click Delete. Email message forwarding Forward messages from a specific email message folder to your device Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. 1. 2. 3. 4. 5. 6. 7. 8. In a message list, press the Menu key. Click Options. Click Email Settings. Press the Menu key. Click Folder Redirection. Select the check box beside an email message folder. Press the Menu key. Click Save. Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email application on your computer, appear on your device. Stop forwarding email messages to your device Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click Email Settings. Change the Send Email to Handheld field to No. Press the Menu key. Click Save. To forward email messages to your device again, change the Send Email to Handheld field to Yes. Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator. 1. 2. 3. 4. In the device options, click Security Options. Click Firewall. Select the check box beside one or more message types. Press the Menu key. 59 5. Click Save. Note: Even though you do not receive blocked messages on your device, blocked messages might contribute to data usage in your wireless service plan. You can stop messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters. Reset a blocked message counter 1. 2. 3. 4. 5. In the device options, click Security Options. Click Firewall. Highlight a message type. Press the Menu key. Click Reset Count or Reset All Counts. Message options Check spelling automatically before sending email messages 1. 2. 3. 4. In the device options, click Spell Check. Select the Spell Check Email Before Sending option. Press the Menu key. Click Save. Request delivery or read confirmation for email messages Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service. 1. 2. 3. 4. In a message list, press the Menu key. Click Options. Click Email Settings. In the Delivery Status Notification section, perform any of the following actions: • To send read notification when a sender requests it, change the Send Read Receipts field. • To request delivery or read notification when you send email messages, change the Confirm Delivery and Confirm Read fields. 5. Press the Menu key. 6. Click Save. View an address instead of a display name 1. In a message, click a contact. 2. Click Show Address. 60 To view the display name again, click a contact. Click Show Name. Add a signature Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information. 1. 2. 3. 4. 5. 6. 7. In a message list, press the Menu key. Click Options. Click Email Settings. Set the Use Auto Signature field to Yes. Type a signature. Press the Menu key. Click Save. Your signature is added to email messages after you send them. Set an out-of-office reply Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. 1. In a message list, press the Menu key. 2. Click Options. 3. 4. 5. 6. 7. 8. Click Email Settings. Set the Use Out Of Office Reply field to Yes. Type a reply. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off. Press the Menu key. Click Save. To turn off the out-of-office reply, set the Use Out Of Office Reply field to No. Change the email address that you use to send messages or meeting invitations Verify that your BlackBerry® device is associated with more than one email address. 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Default Services. Change the Messaging (CMIME) field. Press the Menu key. Click Save. 61 Delete the disclaimer from an email message If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them. You cannot change this disclaimer. 1. When composing an email message, press the Menu key. 2. Click Remove Disclaimer. To add the disclaimer again, press the Menu key. Click Add Disclaimer. Use color to differentiate work messages from other messages Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server. 1. In the device options, click Security Options. 2. Click General Settings. 3. Perform any of the following actions: • To set a background color for email messages that are sent to your device through a BlackBerry Enterprise Server, change the Enterprise Messages field. • To set a background color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other Messages field. 4. Press the Menu key. 5. Click Save. Note: PIN messages might use the background color that you have set for work email messages. For more information, contact your system administrator. Message list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in the phone, a message list, the address book, the calendar, the task list, the memo list, or the password keeper. 1. 2. 3. 4. 5. In an application, press the Menu key. Click Options or General Options. Change the Confirm Delete field to No. Press the Menu key. Click Save. View more of the subject line for messages 1. In a message list, press the Menu key. 2. Click Options. 3. Click General Options. 62 4. Perform any of the following actions: • Set the Display Message Header On field to 2 lines. • Set the Display Time and Display Name fields to No. 5. Press the Menu key. 6. Click Save. Set how long your device stores messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Keep Messages field. Press the Menu key. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list. About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email account, you can open and manage email messages for that email account, and you can send messages using the email address for the email account. for more information about associating your device with more than one email account. For more information about associating your device with more than one email account, see the BlackBerry Internet Service Online Help. Depending on your theme, a separate message list might appear for SMS text messages and MMS messages. Use one message list or multiple message lists By default, your BlackBerry® device theme determines whether SMS text messages appear in the same message list as email messages. 1. 2. 3. 4. In a message list, press the Menu key. Click Options. Click General Options. Perform one of the following actions: • To use one message list for all messages, set the SMS and Email Inboxes field to Combined. • To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate. 5. Press the Menu key. 6. Click Save. 63 Hide the new or unopened message indicator 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Display Message Count field to None. Press the Menu key. Click Save. To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator, set the Display New Message Indicator field to Yes. View call logs in a message list 1. 2. 3. 4. In the phone, press the Menu key. Click Options. Click Call Logging. Select a call log type option. To hide call logs in a message list, select the None option. Message shortcuts In a message • To reply to a message, press the exclamation point (!) key. • To reply to all, press the question mark (?) key. • To forward a message, press the period (.) key. In a message list • To open a highlighted message, press the Enter key. • To compose a message from a message list, press the comma (,) key. • To view received messages, press the Alt key and 3. • To view call logs, press the Alt key and the period (.) key. • To view voice mail messages, press the Alt key and 7. • To view SMS text messages, press the Alt key and the question mark (?) key. • To view all your messages, press the Escape key. Move around a message list • To move up a screen, press the Shift key and the Space key. • To move down a screen, press the Space key. • To move to the top of a message list, press 1. • To move to the bottom of a message list, press 7. 64 • To move up a message, press 2. • To move down a message, press 8. • To move to the next date, press 6. • To move to the previous date, press 4. Message troubleshooting I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. • If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact. • If you created an email address or added an existing email address to your device using the email setup screen, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), use the email setup screen to send a service book to your device. • If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now. • Generate an encryption key. • Verify that data service is turned on. • Resend the message. I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • If you created an email address or added an existing email address to your device using the email setup screen, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), use the email setup screen to send a service book to your device. • If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now. • Verify that data service is turned on. • If you use email message filters, verify that the options for email message filters are set correctly. • Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from. • If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to the Wi-Fi network or log in to the VPN again. • Verify that your device is not blocking messages. For more information, contact your system administrator. 65 I cannot file email messages Try performing the following actions: • Verify that wireless email reconciliation is turned on. • If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message. Some messages no longer appear on my device If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved messages. If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device. A message or attachment is truncated Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All. Some email message folders appear dimmed If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed. Try performing the following actions: • Wait for a few seconds. The email message folders might become available after a short period of time. • Turn off wireless email reconciliation, and then turn it on again. Email message filters are not working correctly Try performing the following actions: • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. 66 I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device. To view the shortcuts for viewing one type of message in a message list, view your list of saved searches. 67 68 PIN messages PIN message basics About PIN messages A PIN uniquely identifies each BlackBerry® device on the network. If you know the PIN of another BlackBerry device user, you can send a PIN message to that person. PIN messages are not routed through your email account. When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message. Find your PIN In the device options, click Status. Open a message In a message list, click a message. Note: If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. Send a PIN message 1. In a message list, press the Menu key. 2. Click Compose PIN. 3. In the To field, perform one of the following actions: • Type a PIN number. Click the trackball. • Type a contact name. Click the trackball. • Type part of a contact name. Click a contact. 4. Type a message. 5. Click the trackball. 6. Click Send. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: 69 • • • • To accept the suggested spelling, click the highlighted word. To ignore the suggested spelling, press the Escape key. To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. • To stop checking spelling, press the Menu key. Click Cancel Spell Check. Save a draft of a message 1. When composing a message, click the trackball. 2. Click Save Draft. Blind carbon copy a contact 1. When composing a message, press the Menu key. 2. Click Add Bcc. Attach a contact to a message 1. When composing a message, press the Menu key. 2. Click Attach Address. 3. Click a contact. Set the importance level for a message 1. 2. 3. 4. 5. When composing a message, press the Menu key. Click Options. Set the Importance field. Press the Menu key. Click Save. Set a high importance level for received PIN messages 1. 2. 3. 4. 5. 6. 70 In a message list, press the Menu key. Click Options. Click General Options. Set the Make PIN Messages Level 1 field to Yes. Press the Menu key. Click Save. Save a message 1. In a message, press the Menu key. 2. Click Save. Reply to a message 1. In a message, click the trackball. 2. Click Reply or Reply to All. Forward a message 1. In a message, press the Menu key. 2. Perform one of the following actions: • Click Forward. • Click Forward As. Click a message type. Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Mark a message as opened or unopened In a message list, perform one of the following actions: • Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened. • Highlight a date field. Press the Menu key. Click Mark Prior Opened. Create a link for a PIN You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message. When typing text, type pin: and the PIN. 71 View an address instead of a display name 1. In a message, click a contact. 2. Click Show Address. To view the display name again, click a contact. Click Show Name. Search for text in a message, attachment, or web page To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, attachment, or web page, press the Menu key. Click Find. Type the text. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. Sent messages Resend a message 1. In a sent message, press the Menu key. 2. Perform one of the following actions: • To change the message, click Edit. Change the message. Click the trackball. Click Send. • To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Click the trackball. Click Send. • To resend the message without changing it, click Resend. Stop a message from sending Verify that you are not in a wireless coverage area and your BlackBerry® device is not connected to the wireless network. A clock icon should appear beside the message. 1. In a message list, highlight the message. 2. Press the Menu key. 3. Click Delete. Hide sent messages 1. 2. 3. 4. 72 In a message list, press the Menu key. Click Options. Click General Options. Change the Hide Sent Messages field to Yes. 5. Press the Menu key. 6. Click Save. Message list options View more of the subject line for messages 1. 2. 3. 4. In a message list, press the Menu key. Click Options. Click General Options. Perform any of the following actions: • Set the Display Message Header On field to 2 lines. • Set the Display Time and Display Name fields to No. 5. Press the Menu key. 6. Click Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in the phone, a message list, the address book, the calendar, the task list, the memo list, or the password keeper. 1. 2. 3. 4. 5. In an application, press the Menu key. Click Options or General Options. Change the Confirm Delete field to No. Press the Menu key. Click Save. Set how long your device stores messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Keep Messages field. Press the Menu key. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list. 73 Hide the new or unopened message indicator 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Display Message Count field to None. Press the Menu key. Click Save. To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator, set the Display New Message Indicator field to Yes. Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator. 1. 2. 3. 4. 5. In the device options, click Security Options. Click Firewall. Select the check box beside one or more message types. Press the Menu key. Click Save. Note: Even though you do not receive blocked messages on your device, blocked messages might contribute to data usage in your wireless service plan. You can stop messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters. Reset a blocked message counter 1. 2. 3. 4. 5. In the device options, click Security Options. Click Firewall. Highlight a message type. Press the Menu key. Click Reset Count or Reset All Counts. View call logs in a message list 1. 2. 3. 4. In the phone, press the Menu key. Click Options. Click Call Logging. Select a call log type option. To hide call logs in a message list, select the None option. 74 Message shortcuts In a message • To reply to a message, press the exclamation point (!) key. • To reply to all, press the question mark (?) key. • To forward a message, press the period (.) key. In a message list • To open a highlighted message, press the Enter key. • To compose a message from a message list, press the comma (,) key. • To view received messages, press the Alt key and 3. • To view call logs, press the Alt key and the period (.) key. • To view voice mail messages, press the Alt key and 7. • To view SMS text messages, press the Alt key and the question mark (?) key. • To view all your messages, press the Escape key. Move around a message list • To move up a screen, press the Shift key and the Space key. • To move down a screen, press the Space key. • To move to the top of a message list, press 1. • To move to the bottom of a message list, press 7. • To move up a message, press 2. • To move down a message, press 8. • To move to the next date, press 6. • To move to the previous date, press 4. Message troubleshooting I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. • If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact. • If you created an email address or added an existing email address to your device using the email setup screen, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), use the email setup screen to send a service book to your device. • If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now. 75 • Generate an encryption key. • Verify that data service is turned on. • Resend the message. I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • If you created an email address or added an existing email address to your device using the email setup screen, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), use the email setup screen to send a service book to your device. • If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now. • Verify that data service is turned on. • If you use email message filters, verify that the options for email message filters are set correctly. • Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from. • If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to the Wi-Fi network or log in to the VPN again. • Verify that your device is not blocking messages. For more information, contact your system administrator. Some messages no longer appear on my device If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved messages. If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device. A message or attachment is truncated Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All. I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device. To view the shortcuts for viewing one type of message in a message list, view your list of saved searches. 76 SMS text messages SMS text message basics About SMS text messages With an SMS phone number, you can send and receive SMS text messages. An SMS phone number is a phone number that your wireless service provider sets up for SMS text messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends SMS text messages using the first phone number that appears in the drop-down list at the top of the phone screen. You can send SMS text messages to contacts who have SMS phone numbers. You can also forward SMS text messages as PIN or email messages. Find your SMS phone number In the phone, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for SMS text messaging, this number is also your SMS phone number. If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of the screen is your SMS phone number. Open a message In a message list, click a message. Note: If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. Send an SMS text message 1. In a message list, press the key. 2. Click Compose SMS. 3. Perform one of the following actions: • If the contact is not in your address book, click Use Once. Type an SMS phone number (include the country code and area code). Click the trackball. • If the contact is in your address book, click a contact. 4. Type a message. 5. Click the trackball. 6. Click Send. 77 Add a contact to an SMS text message You can send an SMS text message to up to ten recipients. 1. When composing an SMS text message, press the Menu key. 2. Click Add Recipient. 3. Click a contact. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click the highlighted word. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. • To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. • To stop checking spelling, press the Menu key. Click Cancel Spell Check. Save a draft of a message 1. When composing a message, click the trackball. 2. Click Save Draft. Save a message 1. In a message, press the Menu key. 2. Click Save. Reply to a message 1. In a message, click the trackball. 2. Click Reply or Reply to All. Forward a message 1. In a message, press the Menu key. 2. Perform one of the following actions: • Click Forward. • Click Forward As. Click a message type. 78 Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Delete the history from an SMS text message 1. When replying to an SMS text message, press the Menu key. 2. Click Remove History. Mark a message as opened or unopened In a message list, perform one of the following actions: • Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened. • Highlight a date field. Press the Menu key. Click Mark Prior Opened. Search for text in a message, attachment, or web page To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, attachment, or web page, press the Menu key. Click Find. Type the text. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. Sent messages Resend a message 1. In a sent message, press the Menu key. 2. Perform one of the following actions: • To change the message, click Edit. Change the message. Click the trackball. Click Send. 79 • To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Click the trackball. Click Send. • To resend the message without changing it, click Resend. Hide sent messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Change the Hide Sent Messages field to Yes. Press the Menu key. Click Save. Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regular weather forecasts while another might send traffic reports. Prerequisites: Cell broadcasting • Verify that your wireless service provider supports this feature. • Verify that your SIM card is set up with a cell broadcast channel or your wireless service provider has provided you with the ID for a cell broadcast channel. • Verify that your SIM card supports the display language that you want to use for cell broadcast messages. Turn on cell broadcasting 1. 2. 3. 4. 80 In the device options, click Advanced Options. Click Cell Broadcast. Set the Cell Broadcasting Service field to On. Perform one of the following actions: • If a cell broadcast channel appears on the screen, select the check box beside the channel. • If a cell broadcast channel does not appear on the screen, press the Menu key. Click Add Channel. Type the channel ID and a nickname. Click OK. 5. 6. 7. 8. Click a language. Click Enable. Press the Menu key. Click Save. To turn off cell broadcasting, set the Cell Broadcasting Service field to Off. Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location. Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Cell Broadcast. Highlight a cell broadcast channel. Press the Menu key. Perform one of the following actions: • To stop receiving messages from the cell broadcast channel, click Disable. • To delete the cell broadcast channel, click Delete Channel. Rename a cell broadcast channel 1. 2. 3. 4. 5. 6. 7. In the device options, click Advanced Options. Click Cell Broadcast. Highlight a cell broadcast channel. Press the Menu key. Click Set Nickname. Type a name for the cell broadcast channel. Click OK. Message options View an address instead of a display name 1. In a message, click a contact. 2. Click Show Address. To view the display name again, click a contact. Click Show Name. 81 Turn off AutoText for SMS text messages 1. 2. 3. 4. In the device options, click SMS. Set the Disable AutoText field to Yes. Press the Menu key. Click Save. View more of the history in SMS text messages 1. 2. 3. 4. In the device options, click SMS. Set the Number of Previous Items field. Press the Menu key. Click Save. Store SMS text messages on your SIM card If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list. 1. 2. 3. 4. In the device options, click SMS. Set the Leave Messages On SIM Card field to Yes. Press the Menu key. Click Save. To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS text messages on your SIM card are deleted after the device imports them to a message list. Request delivery notification for all SMS text messages Depending on your wireless service provider, this option might not appear. 1. 2. 3. 4. In the device options, click SMS. Set the Delivery Reports field to On. Press the Menu key. Click Save. Set how long your service center attempts to send SMS text messages If you send an SMS text message and it cannot be delivered immediately, your service center tries to send the SMS text message for the amount of time set in the Validity Period field. Depending on your wireless service provider, this option might not appear. 1. In the device options, click SMS. 2. Set the Validity Period field. 3. Press the Menu key. 82 4. Click Save. Set a wireless network type for sending SMS text messages Depending on your wireless service provider, this option might not appear. 1. 2. 3. 4. In the device options, click SMS. Set the Network to Send Over field. Press the Menu key. Click Save. Message list options View more of the subject line for messages 1. 2. 3. 4. In a message list, press the Menu key. Click Options. Click General Options. Perform any of the following actions: • Set the Display Message Header On field to 2 lines. • Set the Display Time and Display Name fields to No. 5. Press the Menu key. 6. Click Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in the phone, a message list, the address book, the calendar, the task list, the memo list, or the password keeper. 1. 2. 3. 4. 5. In an application, press the Menu key. Click Options or General Options. Change the Confirm Delete field to No. Press the Menu key. Click Save. Hide the new or unopened message indicator 1. 2. 3. 4. In a message list, press the Menu key. Click Options. Click General Options. Set the Display Message Count field to None. 83 5. Press the Menu key. 6. Click Save. To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator, set the Display New Message Indicator field to Yes. About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email account, you can open and manage email messages for that email account, and you can send messages using the email address for the email account. for more information about associating your device with more than one email account. For more information about associating your device with more than one email account, see the BlackBerry Internet Service Online Help. Depending on your theme, a separate message list might appear for SMS text messages and MMS messages. Use one message list or multiple message lists By default, your BlackBerry® device theme determines whether SMS text messages appear in the same message list as email messages. 1. In a message list, press the Menu key. 2. Click Options. 3. Click General Options. 4. Perform one of the following actions: • To use one message list for all messages, set the SMS and Email Inboxes field to Combined. • To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate. 5. Press the Menu key. 6. Click Save. Set how long your device stores messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Keep Messages field. Press the Menu key. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list. 84 Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator. 1. 2. 3. 4. 5. In the device options, click Security Options. Click Firewall. Select the check box beside one or more message types. Press the Menu key. Click Save. Note: Even though you do not receive blocked messages on your device, blocked messages might contribute to data usage in your wireless service plan. You can stop messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters. Reset a blocked message counter 1. 2. 3. 4. 5. In the device options, click Security Options. Click Firewall. Highlight a message type. Press the Menu key. Click Reset Count or Reset All Counts. Message shortcuts In a message • To reply to a message, press the exclamation point (!) key. • To reply to all, press the question mark (?) key. • To forward a message, press the period (.) key. In a message list • To open a highlighted message, press the Enter key. • To compose a message from a message list, press the comma (,) key. • To view received messages, press the Alt key and 3. • To view call logs, press the Alt key and the period (.) key. • To view voice mail messages, press the Alt key and 7. • To view SMS text messages, press the Alt key and the question mark (?) key. • To view all your messages, press the Escape key. Move around a message list • To move up a screen, press the Shift key and the Space key. • To move down a screen, press the Space key. 85 • To move to the top of a message list, press 1. • To move to the bottom of a message list, press 7. • To move up a message, press 2. • To move down a message, press 8. • To move to the next date, press 6. • To move to the previous date, press 4. Message troubleshooting I cannot send SMS text messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. • Verify that your wireless service plan includes this service. • Verify that fixed dialing is turned off. I am not receiving SMS text messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • Verify that your wireless service plan includes this service. • Verify that your SIM card has enough available memory to store received SMS text messages. Some messages no longer appear on my device If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved messages. If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device. A message or attachment is truncated Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All. 86 I cannot turn on cell broadcasting Your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support. I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device. To view the shortcuts for viewing one type of message in a message list, view your list of saved searches. 87 88 MMS messages MMS message basics About MMS messages With an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov files. An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends MMS messages using the first phone number that appears in the drop-down list at the top of the Phone screen. You can add pictures that are not copyright protected to an MMS message, but the message cannot exceed 300 KB. Prerequisites: MMS messaging • Verify that your BlackBerry® device supports MMS messaging. • Verify that your wireless service plan includes this service. For more information, contact your system administrator or wireless service provider. Find your MMS phone number In the phone, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for MMS messaging, this number is also your MMS phone number. If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of the screen is your MMS phone number. Open an MMS message In a message list, click an MMS message. If MMS content does not appear when you open the message, press the Menu key. Click Retrieve. Send an MMS message 1. In a message list, press the key. 2. Click Compose MMS. 3. Perform one of the following actions: • If the contact is not in your address book, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Click the trackball. • If the contact is in your address book, click a contact. Click an email address or MMS phone number. 89 4. Type a message. 5. Press the key. 6. Click Send. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click the highlighted word. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. • To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. • To stop checking spelling, press the Menu key. Click Cancel Spell Check. Save a draft of a message 1. When composing a message, click the trackball. 2. Click Save Draft. Create a slide show in an MMS message 1. When composing an MMS message, press the Menu key. 2. Click one of the following menu items: • Attach Picture • Attach Audio • Attach Video 3. Click a media file. 4. To add another media file, repeat steps 1 to 3. 5. To customize the slide show, perform any of the following actions: • To add text to a slide, highlight the empty field below the attachment. Type text. • To change how long a slide appears, change the Slide Duration field. • To move an item on a slide, click the item. Click Move Field. Roll the trackball to the new location. Click the trackball. Set the importance level for a message 1. When composing a message, press the Menu key. 2. Click Options. 90 3. Set the Importance field. 4. Press the Menu key. 5. Click Save. Resend a message 1. In a sent message, press the Menu key. 2. Perform one of the following actions: • To change the message, click Edit. Change the message. Click the trackball. Click Send. • To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Click the trackball. Click Send. • To resend the message without changing it, click Resend. Save a message 1. In a message, press the Menu key. 2. Click Save. Reply to a message 1. In a message, click the trackball. 2. Click Reply or Reply to All. Forward an MMS message You cannot forward MMS messages that contain content that is copyright protected. 1. In an MMS message, press the Menu key. 2. Perform one of the following actions: • Click Forward. • Click Forward As. Click a message type. Delete a message 1. In a message, click the trackball. 2. Click Delete. Delete multiple messages 1. In a message list, highlight a date field. 2. Press the Menu key. 91 3. Click Delete Prior. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Mark a message as opened or unopened In a message list, perform one of the following actions: • Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened. • Highlight a date field. Press the Menu key. Click Mark Prior Opened. Search for text in a message, attachment, or web page To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, attachment, or web page, press the Menu key. Click Find. Type the text. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. View messages in a specific folder 1. In a message list, press the Menu key. 2. Click View Folder. 3. Click a folder. MMS message attachments Attach a media file to an MMS message 1. When composing an MMS message, press the Menu key. 2. Click one of the following menu items: • Attach Picture • Attach Audio • Attach Video 3. Click a media file. Attach a contact or appointment to an MMS message You can only send nonrecurring appointments in MMS messages. If you attach a meeting, the attendees are removed. 1. When composing an MMS message, press the Menu key. 92 2. Perform one of the following actions: • To attach a contact, click Attach Contact. Click a contact. • To attach an appointment, click Attach Appointment. Highlight an appointment. Press the Menu key. Click Continue. Save a media file from an MMS message 1. In an MMS message, click a media file. 2. Click one of the following menu items: • Save Picture • Save Audio • Save Ringtone • Save Video Add an appointment to your calendar from an MMS message 1. 2. 3. 4. In an MMS message, click an iCalendar attachment. Click View Appointment. Press the Menu key. Click Add To Calendar. Add a contact to your address book from an MMS message 1. 2. 3. 4. In an MMS message, click a vCard® attachment. Click View Attachment. Press the Menu key. Click Add Contact. Message options Request delivery or read notification for an MMS message 1. When composing an MMS message, press the Menu key. 2. Click Options. 3. Perform any of the following actions: • To receive notification when the message is delivered to the recipient, set the Confirm Delivery field to Yes. • To receive notification when the recipient opens the message, set the Confirm Read field to Yes. 4. Press the Menu key. 5. Click Save. 93 Request delivery or read notification for all MMS messages 1. In the device options, click MMS. 2. In the Notifications section, perform one of the following actions: • To send delivery or read notification when a sender requests it, set the Allow Delivery Confirmation and Allow Read Confirmation fields to Yes. • To request delivery or read notification when you send MMS messages, set the Confirm Delivery and Confirm Read fields to Yes. 3. Press the Menu key. 4. Click Save. View an address instead of a display name 1. In a message, click a contact. 2. Click Show Address. To view the display name again, click a contact. Click Show Name. View the size of an MMS message before sending it 1. In an MMS message, press the Menu key. 2. Click Options. The Estimated Size field displays the size of the MMS message. Stop receiving MMS messages when roaming 1. 2. 3. 4. In the device options, click MMS. Set the Multimedia Reception and Automatic Retrieval fields to Home Only. Press the Menu key. Click Save. Message list options View more of the subject line for messages 1. 2. 3. 4. 94 In a message list, press the Menu key. Click Options. Click General Options. Perform any of the following actions: • Set the Display Message Header On field to 2 lines. • Set the Display Time and Display Name fields to No. 5. Press the Menu key. 6. Click Save. Hide the new or unopened message indicator 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Display Message Count field to None. Press the Menu key. Click Save. To view the number of unopened messages again, set the Display Message Count field to Unread. To view the new message indicator, set the Display New Message Indicator field to Yes. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in the phone, a message list, the address book, the calendar, the task list, the memo list, or the password keeper. 1. 2. 3. 4. 5. In an application, press the Menu key. Click Options or General Options. Change the Confirm Delete field to No. Press the Menu key. Click Save. About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email account, you can open and manage email messages for that email account, and you can send messages using the email address for the email account. for more information about associating your device with more than one email account. For more information about associating your device with more than one email account, see the BlackBerry Internet Service Online Help. Depending on your theme, a separate message list might appear for SMS text messages and MMS messages. Use one message list or multiple message lists By default, your BlackBerry® device theme determines whether SMS text messages appear in the same message list as email messages. 1. In a message list, press the Menu key. 2. Click Options. 95 3. Click General Options. 4. Perform one of the following actions: • To use one message list for all messages, set the SMS and Email Inboxes field to Combined. • To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate. 5. Press the Menu key. 6. Click Save. Set how long your device stores messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Keep Messages field. Press the Menu key. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list. Hide sent messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Change the Hide Sent Messages field to Yes. Press the Menu key. Click Save. Block MMS messages 1. 2. 3. 4. In the device options, click MMS. In the Message Filtering section, select the Reject Anonymous Messages check box or the Reject Advertisements check box. Press the Menu key. Click Save. Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your system administrator. 1. In the device options, click Security Options. 2. Click Firewall. 96 3. Select the check box beside one or more message types. 4. Press the Menu key. 5. Click Save. Note: Even though you do not receive blocked messages on your device, blocked messages might contribute to data usage in your wireless service plan. You can stop messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters. Reset a blocked message counter 1. 2. 3. 4. 5. In the device options, click Security Options. Click Firewall. Highlight a message type. Press the Menu key. Click Reset Count or Reset All Counts. Message shortcuts In a message • To reply to a message, press the exclamation point (!) key. • To reply to all, press the question mark (?) key. • To forward a message, press the period (.) key. In a message list • To open a highlighted message, press the Enter key. • To compose a message from a message list, press the comma (,) key. • To view received messages, press the Alt key and 3. • To view call logs, press the Alt key and the period (.) key. • To view voice mail messages, press the Alt key and 7. • To view SMS text messages, press the Alt key and the question mark (?) key. • To view all your messages, press the Escape key. Move around a message list • To move up a screen, press the Shift key and the Space key. • To move down a screen, press the Space key. • To move to the top of a message list, press 1. • To move to the bottom of a message list, press 7. • To move up a message, press 2. • To move down a message, press 8. • To move to the next date, press 6. • To move to the previous date, press 4. 97 Message troubleshooting I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. • If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact. • If you created an email address or added an existing email address to your device using the email setup screen, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), use the email setup screen to send a service book to your device. • If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now. • Generate an encryption key. • Verify that data service is turned on. • Resend the message. I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • If you created an email address or added an existing email address to your device using the email setup screen, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), use the email setup screen to send a service book to your device. • If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now. • Verify that data service is turned on. • If you use email message filters, verify that the options for email message filters are set correctly. • Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from. • If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to the Wi-Fi network or log in to the VPN again. • Verify that your device is not blocking messages. For more information, contact your system administrator. I cannot attach a file to an MMS message Try performing the following actions: • Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file). 98 • Verify that the file size does not exceed 300 KB. • Verify that the file is not copyright protected. • If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message. Some messages no longer appear on my device If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved messages. If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device. A message or attachment is truncated Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All. I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device. To view the shortcuts for viewing one type of message in a message list, view your list of saved searches. 99 100 Typing Typing basics Type a symbol 1. Press the Symbol key. 2. Type the letter that appears below the symbol. Type an accent or special character To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü is highlighted. Click the trackball. Create a link for a PIN You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message. When typing text, type pin: and the PIN. Create a phone number link for a conference call 1. Type a phone number for the conference call bridge. 2. Perform one of the following actions: • Type X and the access code. • Insert a pause or wait and type the access code. Note: If you add a pause or wait when creating a phone number link for a conference call in a message, an appointment, or a meeting, type Tel: before the phone number for the conference call bridge. Do not type a space between Tel: and the phone number. Cut, copy, and paste text 1. 2. 3. 4. 5. With text highlighted, click the trackball. Click Cut or Copy. Place the cursor where you want to insert the cut or copied text. Click the trackball. Click Paste. Clear a field 1. When typing text, press the Menu key. 101 2. Click Clear Field. Highlight a line of text 1. 2. 3. 4. Place the cursor where you want to highlight the line of text. Press the Menu key. Click Select. Roll the trackball up or down. Highlight text character by character 1. 2. 3. 4. Place the cursor where you want to highlight the text. Press the Menu key. Click Select. Roll the trackball left or right. Cancel a text selection 1. With text selected, click the trackball. 2. Click Cancel Selection. Set the cursor speed 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Key Rate field. Press the Menu key. Click Save. Turn on key tones 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Key Tone field to On. Press the Menu key. Click Save. Set the trackball sensitivity You can set how the trackball responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. In the device options, click Screen/Keyboard. 2. Set the Horizontal Sensitivity and Vertical Sensitivity fields. 3. Press the Menu key. 102 4. Click Save. Turn off trackball sounds 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Audible Roll field to Mute. Press the Menu key. Click Save. To turn on trackball sounds again, set the Audible Roll field to Click. Typing input methods About typing input methods You can type on your BlackBerry® device using the SureType® input method or the multi-tap input method. SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide a quick and comfortable typing and dialing experience. SureTypetechnology is designed to predict words as you type them. When you use SureType technology, you press the letter key for each letter in a word once until the word appears in a list that appears on the screen. For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. When you use multi-tap, you press a letter key once to type the first letter on the key and twice to type the second letter. For example, to type run, you would press the key twice, the key once, and the key twice. SureType technology is the default typing input method for most fields. Multi-tap is the default typing input method for phone number and password fields. Type text using SureType technology In the input options, verify that Predictive input check box is selected 1. Press the letter key once for each letter in a word. 2. Perform one of the following actions: • To select an item from the list that appears when you type and start typing a new word, highlight the item. Press the Enter key. • To select an item from the list that appears when you type and continue typing the same word, click the item. • To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the screen. To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen. 103 Type text using multi-tap • To type the first letter on a key, press the letter key once. • To type the second letter on a key, press the letter key twice. Switch typing input methods 1. In the device options, click Language. 2. Perform one of the following actions: • To use the multi-tap input method, set the Input Language field to Multitap. • To use the SureType® input method, set the Input Language field to . 3. Press the Menu key. 4. Click Save. Switch typing input methods when typing 1. Press the Menu key. 2. Click Enable Multitap or Enable SureType. About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your BlackBerry® device in French, but type messages in English. When you set the typing input language, you also set whether your device uses the multi-tap or the SureType® input method. If the typing input language is different from the display language, a rectangle with the abbreviated form of the current typing input language appears in the list that appears when typing. Set the typing input language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. 2. 3. 4. In the device options, click Language. Set the Input Language field. Press the Menu key. Click Save. Change the input options for SureType technology 1. In the device options, click Language. 104 2. 3. 4. 5. Click Input Options. Change the input language options. Press the Menu key. Click Save. Spelling checker Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click the highlighted word. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. • To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. • To stop checking spelling, press the Menu key. Click Cancel Spell Check. Check spelling automatically before sending email messages 1. 2. 3. 4. In the device options, click Spell Check. Select the Spell Check Email Before Sending option. Press the Menu key. Click Save. Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling. 1. 2. 3. 4. In the device options, click Spell Check. Select or clear the check box beside one or more options. Press the Menu key. Click Save. Add a word to the custom dictionary 1. In the device options, click Spell Check. 2. Click Custom Dictionary. 3. Press the Menu key. 105 4. Click New. 5. Type a word or letter combination. 6. Click the trackball. Change a word in the custom dictionary 1. 2. 3. 4. 5. 6. In the device options, click Spell Check. Click Custom Dictionary. Highlight a word. Press the Menu key. Change the word. Click the trackball. Delete a word from the custom dictionary 1. 2. 3. 4. 5. In the device options, click Spell Check. Click Custom Dictionary. Highlight a word. Press the Menu key. Click Delete. Word list About the custom word list If you type a word or letter combination that your BlackBerry® device does not recognize, your device adds the word or letter combination to the custom word list. You can also add words or letter combinations manually to the custom word list. Your device deletes words from the custom word list if you do not use them. Add a custom word list item 1. 2. 3. 4. 5. 6. 106 In the device options, click Custom Wordlist. Press the Menu key. Click New. Type a word or letter combination. Click the trackball. Click Save. Change a custom word list item 1. 2. 3. 4. 5. In the device options, click Custom Wordlist. Click a custom word list item. Change the custom word list item. Click the trackball twice. Click Save. Delete a custom word list item 1. 2. 3. 4. In the device options, click Custom Wordlist. Highlight a custom word list item. Press the Menu key. Click Delete. Delete all custom word list items 1. 2. 3. 4. In the device options, click Custom Wordlist. Highlight a custom word list item. Press the Menu key. Click Clear Custom Wordlist. Stop adding items to the custom word list automatically 1. 2. 3. 4. 5. In the device options, click Language. Click Input Options. Set the Auto Word Learning and Automatic Word Learning from Messages fields to Off. Press the Menu key. Click Save. Stop displaying contacts in the list that appears when typing By default, your BlackBerry® device recognizes contacts when you type them. 1. 2. 3. 4. 5. In the device options, click Language. Click Input Options. Set the Use Address Book as Data Source field to Off. Press the Menu key. Click Save. 107 AutoText About AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later. Create an AutoText entry 1. 2. 3. 4. 5. In the device options, click AutoText. Press the Menu key. Click New. In the Replace field, type the text to replace. In the With field, perform one of the following actions: • Type replacement text. • To insert a macro (for example, the current date or time), press the Menu key. Click Insert Macro. 6. In the Using field, perform one of the following actions: • To capitalize the entry exactly as you typed it, click Specified Case. • To capitalize the entry according to the context, click SmartCase. 7. Set the language. 8. Press the Menu key. 9. Click Save. Change an AutoText entry 1. 2. 3. 4. 5. In the device options, click AutoText. Click an AutoText entry. Change the AutoText entry. Click the trackball. Click Save. Delete an AutoText entry 1. In the device options, click AutoText. 2. Highlight an AutoText entry. 108 3. Press the Menu key. 4. Click Delete. Undo an AutoText change Press the Backspace/Delete key twice. Turn off AutoText for SMS text messages 1. 2. 3. 4. In the device options, click SMS. Set the Disable AutoText field to Yes. Press the Menu key. Click Save. Typing shortcuts • To insert a period, press the Space key twice. The next letter is capitalized. • To capitalize a letter, hold the letter key until the capitalized letter appears. • To type the alternate character on a key, press the Alt key and the character key. • To type an accented or special character, hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, hold 3 and roll the trackball to the left until ü is highlighted. Click the trackball. • To type a number in a number field, press a number key. You do not need to press the Alt key. • To type a number in a text field, hold the Alt key and press the number key. • To type a letter in a number field, hold the Alt key and use the multi-tap input method. • To turn on NUM lock, hold the Shift key and press the Alt key. To turn off NUM lock, press the Alt key. • To switch typing input languages, in the device options, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key. • To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial letters as the word that you want to type. Roll the trackball to the right. In the second list that appears on the screen, highlight the word that you want to type. Press the Enter key. Insert symbols • To insert an at sign (@) or a period (.) in an email address field, press the Space key. • To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below the symbol. Work with text • To highlight a line of text, press the Shift key and roll the trackball up or down. • To highlight text character by character, hold the Shift key and roll the trackball left or right. • To cancel a text selection, press the Escape key. 109 • To cut highlighted text when typing, press the Shift key and the Backspace/Delete key. • To copy highlighted text when typing, press the Alt key and click the trackball. • To paste highlighted text when typing, press the Shift key and click the trackball. Typing troubleshooting I cannot type a password Verify that you are using the multi-tap input method. SureType technology does not recognize a word Use the list that appears when you type to help you build words that SureType® technology does not recognize. Press the letter key for the first letter in the word once. Highlight a letter in the list. Press the letter key for the next letter in the word once. Highlight a letter combination. Click the trackball. Continue typing the word. I cannot check spelling You can only check spelling in English, French, German, Italian, and Spanish. You can only check the spelling of text that you type. 110 Search About search In a message list, you can search for messages using specific criteria that you can save for future use. You can also search for messages by contact or subject. You can use the search application to search for messages, contacts, calendar entries, and tasks on your BlackBerry® device. You can also manage contacts, calendar entries, and tasks from the search results list. Search for messages You can save your search criteria so that you can repeat your search at another time. 1. 2. 3. 4. 5. In a message list, press the Menu key. Click Search. Set the search criteria. Click the trackball. Perform one of the following actions: • To save the search criteria, click Save. Add a title. Click the trackball. Click Save. • To search the message list without saving your search criteria, click Search. • To search the message list using the criteria from your last search, click Last. Click the trackball. Click Search. To stop a search, press the Escape key. Search criteria Name: Specify one or more contacts or email addresses that the search should search for in messages. You can also specify part of a name to widen the search. In: Change the type of address field that the search should search for the name or email address in. Service: If your BlackBerry® device is associated with more than one email address, change the email account that the search should search for messages in. Folder: Change the folder that the search should search for messages in. Show: 111 Change the status of messages that the search should search for. Type: Change the type of messages that the search should search for. View a list of saved searches 1. 2. 3. 4. In a message list, press the Menu key. Click Search. Press the Menu key. Click Recall. Change a saved search 1. 2. 3. 4. 5. 6. In the list of saved searches, highlight a search. Press the Menu key. Click Edit Search. Edit the search criteria. Press the Menu key. Click Save. Delete a saved search 1. In the list of saved searches, highlight a search. 2. Press the Menu key. 3. Click Delete Search. Search for messages by contact or subject 1. In a message list, highlight a message. 2. Press the Menu key. 3. Click one of the following menu items: • Search Sender • Search Recipient • Search Subject Search for text in a message, attachment, or web page To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 112 1. 2. 3. 4. In a message, attachment, or web page, press the Menu key. Click Find. Type the text. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. Search for organizer data and messages that contain specific information 1. In the search application, perform any of the following actions: • In the Text field, type text or a phone number to search for. • In the Name field, type a contact name to search for. 2. Select one or more applications. 3. Press the Menu key. 4. Click Search. Note: If you type more than one word in the Text or Name fields, only items that contain all the words appear. The BlackBerry® device does not search file attachments if you search messages. To stop a search, press the Escape key. Search shortcuts • To search for a contact in a list of contacts, type the contact name or initials separated by a space. • To search for text in an attachment, press Q. • To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press Q. 113 114 Attachments Attachment basics About attachments You can view several file attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav files. If you save an email message that contains an attachment that you have opened, the email message and the attachment are stored in the device memory until you delete the email message. Open an attachment Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or system administrator. 1. In a message, click the trackball. 2. Click Open Attachment. 3. If the message contains more than one attachment, on the Attachments screen, click an attachment. Click Retrieve. Follow a link in an attachment Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. In an attachment, click a link. To return to the attachment, press the Escape key. View properties for an attachment You can view the size, author, publication date, and other attachment properties for an attachment. 1. In an attachment, press the Menu key. 2. Click Retrieve Info or View Info. Set font options for an attachment 1. 2. 3. 4. 5. In an attachment, press the Menu key. Click Options. Set the font fields. Press the Menu key. Click Save. 115 Search for text in a message, attachment, or web page To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, attachment, or web page, press the Menu key. Click Find. Type the text. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. Document attachments Open a password-protected .pdf file attachment Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or system administrator. 1. 2. 3. 4. 5. 6. 7. When the "Password protected document" message appears, press the Escape key. Press the Menu key. Click Password. Type the password. Press the Enter key. Click Retrieve. Click Yes. View tracked changes in a document 1. In a document, press the Menu key. 2. Click Show Changes. To hide tracked changes, press the Menu key. Click Hide Changes. View the table of contents in a document Depending on the document type, you might not be able to view the table of contents. 1. In a document, press the Menu key. 2. Click Table of Contents. To move to a specific heading, click a heading. 116 Spreadsheet attachments Move to a specific cell 1. 2. 3. 4. In a spreadsheet, click the trackball. Click Go to Cell. Type the cell co-ordinates. Click the trackball. View the content of a cell In a spreadsheet cell, click the trackball. View a list of worksheets 1. In a spreadsheet, press the Menu key. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet. Switch worksheets 1. In a spreadsheet, press the Menu key. 2. Click Next Sheet or Prev Sheet. Change the size of a column In a spreadsheet, perform one of the following actions: • To change the size of a column, click the column label. Click a size. • To view all the text in a column, click the column label. Click Fit. • To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size. • To change the column size for all spreadsheets, press the Menu key. Click Options. Set the Column Width field. Press the Menu key. Click Save. Set display options for a spreadsheet 1. In a spreadsheet, press the Menu key. 2. Click Options. 3. Perform any of the following actions: • To view the gridlines in the spreadsheet, set the Show Gridlines field to Yes. 117 • To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes. 4. Press the Menu key. 5. Click Save. Media attachments View a list of pages in a multi-page .tif file attachment View a list of pages in a multi-page .tif file attachment, such as a scanned fax document saved as a .tif file. 1. In a multi-page .tif file attachment, press the Menu key. 2. Click Table of Contents. To move to a specific page, click a page. Switch pages in a multi-page .tif file attachment 1. In a multi-page .tif file attachment, press the Menu key. 2. Click Next Page or Prev Page. Enhance a section of a picture 1. 2. 3. 4. 5. In an attachment, press the Menu key. Click Zoom. Roll the trackball up to zoom in to the attachment. Press the Menu key. Click Enhance. Presentation attachments Switch presentation views 1. In a presentation, press the Menu key. 2. Perform one of the following actions: • To view text only, click View Text. • To view text and slides, click View Both. • To view the presentation in its original format, click View Slides. Switch slides 1. In a presentation, press the Menu key. 118 2. Click Next Slide or Prev Slide. Rotate a slide 1. When viewing a presentation in slide view, click a slide. 2. Click Rotate. Zoom in to or out from a slide 1. When viewing a presentation in slide view, click a slide. 2. Click Zoom. 3. Roll the trackball up or down. To zoom back to the original slide size, press the Menu key. Click Zoom 1:1. Save a slide 1. 2. 3. 4. When viewing a presentation in slide view, click a slide. Click Save Image. Type a name for the file. Click Save. vCard contact attachments About vCard contact attachments vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the address book on their BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact. Open a vCard contact attachment In a message, click a vCard® contact attachment. Add a contact to your address book from a vCard contact attachment 1. In a vCard® contact attachment, press the Menu key. 2. Click Add to Address Book or Update Address. 119 Attachment shortcuts • To search for text in an attachment, press Q. In a spreadsheet • To move to a specific cell, press A. • To view the content of a cell, press the Space key. • To switch worksheets, pressO. Highlight a worksheet. Press the Enter key. In a presentation • To switch presentation views, press Z. • To move to the next slide, verify that you are viewing the presentation in slide view. Press 6. • To move to the previous slide in slide view, verify that you are viewing the presentation in slide view. Press 4. Attachment troubleshooting A skipped content bar appears in a document More attachment content is available for you to download to your BlackBerry® device. To download the content, click the skipped content bar. Click More. A message or attachment is truncated Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All. A question mark appears on a slide A question mark appears on a slide if your BlackBerry® device has not downloaded the slide. To view the slide, highlight the slide. Click the trackball. Click Retrieve. 120 Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device. If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off, you can use the synchronization tool of the BlackBerry® Desktop Manager to synchronize your organizer data and email messages. For more information, see the BlackBerry Desktop Software Online Help. Prerequisites: Wireless email reconciliation • If your BlackBerry® device is associated with the BlackBerry® Internet Service, verify that your wireless service provider supports this feature. • If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, verify that the BlackBerry Enterprise Server supports this feature. For more information, contact your system administrator. Reconcile email messages over the wireless network Set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device. 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click Email Reconciliation. Set the Wireless Reconcile field to On. Press the Menu key. Click Save. To stop reconciling email messages over the wireless network, set the Wireless Reconcile field to Off. Delete email messages over the wireless network Set the Delete On option for each email address that is associated with your BlackBerry® device. 1. In a message list, press the Menu key. 2. Click Options. 3. Click Email Reconciliation. 121 4. Set the Delete On field. 5. Press the Menu key. 6. Click Save. It takes a short period of time for messages to be deleted over the wireless network. To delete messages on your device only, set the Delete On field to Handheld. Prerequisites: Wireless data synchronization • Verify that you have synchronized your organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry® Desktop Software Online Help. • Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. Synchronize organizer data over the wireless network 1. 2. 3. 4. 5. In the address book, calendar, task list, or memo list , press the Menu key. Click Options. Set the Wireless Synchronization field to Yes. Press the Menu key. Click Save. To stop synchronizing organizer data over the wireless network, set the Wireless Synchronization field to No. About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in the email application on your computer. If you reconcile your email messages using wireless email reconciliation, on your device, you can set whether the email messages on your device or the email messages on your computer take precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs. Manage email reconciliation conflicts Set the On Conflicts option for each email address that is associated with your BlackBerry® device. 1. 2. 3. 4. 5. 122 In a message list, press the Menu key. Click Options. Click Email Reconciliation. Set the On Conflicts field. Press the Menu key. 6. Click Save. Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information about managing conflicts that occur during organizer data synchronization, see the BlackBerry Desktop Software Online Help. About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry® device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop SoftwareOnline Help. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your system administrator. Prerequisites: Wireless data restoration • Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. • Verify that your system administrator has provided you with an enterprise activation password. • Verify that your device is connected to the wireless network. Delete all device data Verify that you have a backup copy of your BlackBerry® device data. CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it. If you reset your device, the process continues after the device restarts. 1. 2. 3. 4. 5. 6. 7. In the device options, click Security Options. Click General Settings. Press the Menu key. Click Wipe Handheld. To delete all third-party applications from your device, select the Include third-party applications check box. Click Continue. Type blackberry. 123 Empty the deleted items folder on your computer from your device Verify that your BlackBerry®device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and that wireless email reconciliation is turned on. For more information, contact your system administrator. 1. 2. 3. 4. 5. In a message list, press the Menu key. Click Options. Click Email Reconciliation. Press the Menu key. Click Purge Deleted Items. Synchronization troubleshooting Email messages are not reconciling over the wireless network Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. In a message list, press the Menu key. Click Reconcile Now. I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help. Email messages are not being deleted over the wireless network Try performing the following actions: • If you delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/ Delete key. If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email reconciliation. • In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld. Organizer data is not synchronizing over the wireless network Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that wireless data synchronization is turned on in the address book, calendar, task list, and memo list. 124 Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer. Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer. 125 126 Browser Browser basics About browser configurations The browser on your BlackBerry® device supports multiple browser configurations for optimizing your browsing experience. The BlackBerry Browser configuration optimizes the appearance of HTML web pages in the browser. If your BlackBerry device is associated with an email account that uses a BlackBerry® Enterprise Server that supports the BlackBerry Browser, you can use the BlackBerry Browser configuration to browse the Internet and your organization's intranet. If your BlackBerry device is associated with an email account that uses BlackBerry Enterprise Server Version 4.1 or later, you can also use the BlackBerry Browser configuration to view .doc, .pdf, .txt, .wpd, and .xls files in the browser. If you use the BlackBerry Browser configuration, you might not be able to change some browser options. The Internet Browser configuration also optimizes the appearance of HTML web pages in the browser. You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use a different name. For more information about the Internet Browser configuration, contact your wireless service provider. The WAP Browser configuration optimizes the appearance of WML web pages in the browser. You can use the WAP Browser configuration to access web pages from your wireless service provider that enable you to configure your account information and subscribe to services such as voice mail. Visit a web page 1. In the browser, press the key. 2. Click Go To. 3. Perform one of the following actions: • Type a web address. Press the key. • Highlight a web address. Press the key. • Highlight a web address. Press the key. Click Edit. Change the web address. Press the key. 4. Click OK. Follow a link Click a link. Move back or forward a web page 1. On a web page, press the Menu key. 2. Click Back or Forward. 127 View a thumbnail version of a web page 1. On a web page, press the Menu key. 2. Click Page Overview. To close the thumbnail version of the web page, press the Menu key. Click Close. Move to a section of a long web page quickly 1. In a thumbnail version of the web page, position your cursor on the location of the web page you want to view. 2. Press any key to close the thumbnail. The section of the web page that you want to view appears on the screen. Move through a web page line by line 1. On a web page, press the Menu key. 2. Click Select Mode. To select only links and fields as you move through a web page, press the Menu key. Click View Mode. Switch browser views You can view web pages in Mobile view or Desktop view. Desktop view displays web pages in a wide screen format that is similar to the format in which web pages appear in a browser on a computer. 1. On a web page, press the Menu key. 2. Click Desktop View or Mobile View. Search for text in a message, attachment, or web page To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, attachment, or web page, press the Menu key. Click Find. Type the text. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. Refresh a web page 1. On a web page, press the Menu key. 2. Click Refresh. View a list of web pages you visited recently 1. On a web page, press the Menu key. 128 2. Click History. Stop loading a web page 1. When a web page is loading, press the Menu key. 2. Click Stop. Return to the home page 1. On a web page, press the Menu key. 2. Click Home. Hide the browser 1. In the browser, press the Menu key. 2. Click Hide. Close the browser 1. In the browser, press the Menu key. 2. Click Close. Links, pictures, and web page addresses View the address for a link or picture 1. On a web page, highlight a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address. View the address for a web page 1. On a web page, press the Menu key. 2. Click Page Address. Copy an address for a web page, link, or picture 1. On a web page, perform one of the following actions: • Highlight a link. Press the Menu key. Click Link Address. • Highlight a picture. Press the Menu key. Click Image Address. • Press the Menu key. Click Page Address. 129 2. Click Copy Address. To paste the address, press the Menu key. Click Paste. Forward a link or picture from a web page 1. 2. 3. 4. 5. On a web page, highlight a link or picture. Press the Menu key. Click Link Address or Image Address. Click Send Address. Click a message type. To return to the browser after you send the message, press the Escape key. Forward a web page address 1. On a web page, press the Menu key. 2. Click Send Address. 3. Click a message type. To return to the browser after you send the message, press the Escape key. View a full picture on a web page 1. On a web page, highlight a picture. 2. Press the Menu key. 3. Click Full Image. Zoom in to or out from a picture 1. In a picture, press the Menu key. 2. Click Zoom. 3. Roll the trackball up or down. To zoom back to the original picture size, press the Menu key. Click Zoom 1:1. Rotate a picture 1. In a picture, press the Menu key. 2. Click Rotate. The picture turns 90 degrees in a clockwise direction. Set how pictures load in the browser 1. In the browser, press the Menu key. 2. Click Options. 130 3. Click Browser Configuration. 4. Perform one of the following actions: • To load pictures on WML web pages only, set the Show Images field to On WML Pages Only. • To stop pictures from loading on all web pages, set the Show Images field to No. • To turn off placeholders for pictures, set the Show Image Placeholders field to No. 5. Press the Menu key. 6. Click Save Options. Change the picture quality in the browser Lower-quality pictures take less time to load in the browser. 1. 2. 3. 4. 5. 6. In the browser, press the Menu key. Click Options. Click General Properties. Change the Image Quality field. Press the Menu key. Click Save. Load pictures on a web page 1. On a web page, press the Menu key. 2. Perform one of the following actions: • To load some pictures, click More Images. • To load all pictures, click All Images. Web page requests About saving web pages and web page requests While a web page is loading, you can save the web page request in a message list. When you save a web page request, you can use other pages while you are waiting for the web page to load. You can also save web pages to a message list. When you save a web page, you can view the text on the page at any time. A saved web page displays content that was current at the time that the web page was saved. Save a web page request to a message list 1. When a web page is loading, press the Menu key. 2. Click Save Request. 131 Save a web page to a message list 1. 2. 3. 4. On a web page, press the Menu key. Click Save Page. Type a title. Click OK. Bookmarks About bookmarks You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want to make the web page available offline and whether you want the browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic. Add a bookmark 1. 2. 3. 4. 5. 6. On a web page, press the Menu key. Click Add Bookmark. In the Auto Synchronize field, set how often the browser should check for updates to the web page. In the Start time field, set the time of day when the browser should start checking for updates. Press the Menu key. Click Add. Make a web page available offline When adding a bookmark, select the Available Offline check box. If you visit the web page offline, the browser displays the information that was current the last time that you viewed the web page online. Change a bookmark 1. 2. 3. 4. 5. 6. 7. 8. 132 On a web page, press the Menu key. Click Bookmarks. Highlight a bookmark. Press the Menu key. Click Edit Bookmark. Change the bookmark. Press the Menu key. Click Accept. Forward a bookmark 1. 2. 3. 4. In the bookmark list, highlight a bookmark. Press the Menu key. Click Send Bookmark. Click a message type. To return to the browser after you send the message, press the Escape key. Delete a bookmark 1. 2. 3. 4. 5. On a web page, press the Menu key. Click Bookmarks. Highlight a bookmark. Press the Menu key. Click Delete Bookmark. Add a bookmark folder 1. 2. 3. 4. On a web page, press the Menu key. Click Bookmarks. Press the Menu key. Click Add Subfolder. File a bookmark 1. 2. 3. 4. 5. 6. 7. On a web page, press the Menu key. Click Bookmarks. Highlight a bookmark. Press the Menu key. Click Move Bookmark. Roll the trackball to the new location. Click the trackball. Expand a folder 1. Click a folder with a plus sign (+) beside it. 2. If necessary, click Expand. 133 Collapse a folder 1. Click a folder with a minus sign (-) beside it. 2. If necessary, click Collapse. Rename a bookmark folder You can only rename folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3. Click Rename Folder. Delete a bookmark folder You can only delete folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3. Click Delete Folder. Web feeds About web feeds Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions for updated web site content. For example, if you open a sports web feed for a news web site, you can scan a list of sports stories that the web site has published since the last time that you checked the web feed. If a title interests you, you can view the web feed content, or if an audio version of the content is available, you can listen to the web feed content. You can open web feeds on web pages, or you can subscribe to web feeds and open them from your bookmark list. In your bookmark list, web feeds that have been updated since the last time you checked them appear in italic. In a web feed, unopened web feed titles appear in bold. If one or more web feeds are available on a web page, the Add Web Feed option appears in the menu. Subscribe to a web feed 1. 2. 3. 4. 5. 134 On a web page, press the Menu key. Click Add Web Feed. Select the check box beside a web feed. In the Auto Synchronize field, set how often the browser should check for updates to the web feed. In the Start time field, set the time of day when the browser should start checking for updates. 6. Press the Menu key. 7. Click Add. View web feed content 1. In a web feed, highlight a title. 2. Press the Menu key. 3. Perform one of the following actions: • To view a summary of the story, click Show Description. • To view the full story, click Read Story. To hide a description, highlight a title. Press the Menu key. Click Hide Description. Listen to web feed content If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content that does not exceed 5 MB. If your BlackBerry device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB. For more information, contact your system administrator. 1. In a web feed, highlight a title. 2. Press the Menu key. 3. Click Get Audio. Mark a web feed title as opened or unopened In a web feed, perform one of the following actions: • Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened. • Highlight a date field. Press the Menu key. Click Mark Prior Opened. Change a web feed 1. 2. 3. 4. 5. 6. 7. 8. On a web page, press the Menu key. Click Bookmarks. Highlight a web feed. Press the Menu key. Click Edit Bookmark. Change the web feed. Press the Menu key. Click Accept. 135 File a web feed 1. 2. 3. 4. 5. 6. 7. On a web page, press the Menu key. Click Bookmarks. Highlight a web feed. Press the Menu key. Click Move Bookmark. Roll the trackball to the new location. Click the trackball. Delete a web feed 1. 2. 3. 4. 5. On a web page, press the Menu key. Click Bookmarks. Highlight a web feed. Press the Menu key. Click Delete Bookmark. Browser options Clear a browser cache 1. 2. 3. 4. In the browser, press the Menu key. Click Options. Click Cache Operations. Beside a cache type, click Clear. Clear browser history 1. 2. 3. 4. In the browser, press the Menu key. Click Options. Click Cache Operations. Click Clear History. Turn on JavaScript support Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator.. 1. In the browser, press the Menu key. 136 2. 3. 4. 5. Click Options. Click Browser Configuration. Select the Support JavaScript check box. Press the Menu key. 6. Click Save Options. Set the default browser view You can view web pages in Mobile view or Desktop view. Desktop view displays web pages in a wide screen format that is similar to the format in which web pages appear in a browser on a computer. 1. 2. 3. 4. 5. 6. In the browser, press the Menu key. Click Options. Click General Properties. Set the Default View field. Press the Menu key. Click Save Options. Change the number of times animated graphics repeat Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. 1. 2. 3. 4. 5. 6. In the browser, press the Menu key. Click Options. Click General Properties. Change the Repeat Animations field. Press the Menu key. Click Save Options. Set the web content type that the browser accepts 1. 2. 3. 4. 5. 6. In the browser, press the Menu key. Click Options. Click Browser Configuration. Set the Content Mode field. Press the Menu key. Click Save Options. Set the home page Depending on your wireless service provider, you might not be able to set the home page. 137 1. 2. 3. 4. In the browser, press the Menu key. Click Options. Click Browser Configuration. In the Home Page Address field, type a web address. 5. Press the Menu key. 6. Click Save Options. Set the default browser configuration 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Browser. Set the Default browser configuration field. Press the Menu key. Click Save. Set the character encoding for all web pages By default, your BlackBerry® device uses the optimal character encoding for a web page. 1. 2. 3. 4. 5. On a web page, press the Menu key. Click Set Encoding. Clear the Auto mode check box. Set the Default charset field. Click OK. Receive a prompt before running a script 1. 2. 3. 4. 5. 6. In the browser, press the Menu key. Click Options. Click General Properties. Select the Prompt Before Running WML Scripts check box. Press the Menu key. Click Save Options. Receive a prompt before closing the browser By default, your BlackBerry® device closes the browser without prompting you when you hold the Escape key. 1. 2. 3. 4. 138 In the browser, press the Menu key. Click Options. Click General Properties. Select the Prompt Before Closing Browser On Escape check box. 5. Press the Menu key. 6. Click Save Options. Browser security About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase security, you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your device and the BlackBerry Enterprise Server. About WTLS The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry® device sends and receives over the Internet through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between the WAP gateway and content servers is encrypted using TLS or SSL. Manage browser security 1. 2. 3. 4. 5. In the device options, click Security Options. Click TLS or WTLS. Set the security options. Press the Menu key. Click Save. TLS options TLS Default: Set the type of TLS or SSL connection that your browser uses for HTTP connections. To use a direct TLS or SSL connection, change this field to Handheld. To use Triple DES and TLS or SSL, change this field to Proxy. Allow HTTP Redirections: Set whether a prompt appears before a secure web page redirects your browser to another web page. Protocol: Set the protocol that your BlackBerry® device uses for TLS connections between the browser and content servers. Encryption Strength: 139 Set whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow Weak. Allow FIPS Algorithms Only: Set whether your browser accepts and sends data that is encrypted using only FIPS-approved algorithms. Prompt for Server Trust: Set whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have a authentication certificate for. Prompt for Domain Name: Set whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication certificate for the content server does not match the web address to which the browser is trying to connect. Prompt for Certificate: Set whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your device has more than one certificate that you use to authenticate with content servers. Prompt if Client Cert Not Found: Set whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate that can be used to authenticate with the content server. Default Client Certificate: Set the certificate that your browser uses to authenticate with content servers. WTLS options Encryption Strength: Set whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow Weak. Prompt for Server Trust: Set whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have a authentication certificate for. Add a trusted content server Add content servers to your trusted content server list to accelerate the authentication process when you are authenticating with a content server. 1. 2. 3. 4. 140 In the device options, click Security Options. Click TLS. Press the Menu key. Click Add Host. 5. Perform one of the following actions: • If the TLS Default field is set to Proxy, in the Host Name field, type the web address for the content server. • If the TLS Default field is set to Handheld, in the Host Name field, type the web address for the content server. Set the Certificate field to the client certificate that you want to use to authenticate with the content server. 6. Click OK. 7. Press the Menu key. 8. Click Save. Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in a message list or, an icon on the Home screen or in the application list might change to indicate that new information is available. The web application might also push updated information to your browser cache without notifying you. If information is pushed to your browser cache, the information is available on your device even when your device is not connected to the wireless network. Your device supports different types of browser push messages. Service loading messages and service indication messages include updated information. Other browser push messages include messages that appear in your browser cache. Turn on browser push 1. In the device options, click Advanced Options. 2. Click Browser Push. 3. Perform one of the following actions: • To accept all browser push messages, select the Enable Push check box. • To accept browser push messages through a BlackBerry® Enterprise Server or BlackBerry® Internet Service only, select the Enable Push check box and clear the Enable WAP Push check box. • To accept browser push messages through WAP gateways only, select the Enable Push check box and clear the Enable MDS Push check box. 4. Press the Menu key. 5. Click Save. Browser push options Process MDS: Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® Enterprise Server or BlackBerry® Internet Service. 141 MDS Hosts: Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMSC: Set whether your device accepts SMS-based browser push messages. SMSC Hosts: Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP: Set whether your device accepts browser push messages that web applications send through a WAP gateway. IP Hosts: Set which WAP gateways your device accepts browser push messages from. To accept browser push messages from a specific IP host, type the IP address for the WAP gateway. Browser shortcuts • To insert a period (.) in the Go To dialog box, press the Space key. • To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key. • To stop loading a web page, press the Escape key. • To close the browser, hold the Escape key. On a web page • To move to a specific web page, press the period (.) key. • To open the bookmark list, press 5. • To add a bookmark, press the question mark (?) key. • To follow a highlighted link, press the Enter key. • To hide the banner, press the exclamation point (!) key. To view the banner, press the exclamation point (!) key. • To view a thumbnail version of a web page, press X. To return to the normal view, press any key. Navigate a web page • To move up a screen, press 3. • To move down a screen, press 9. • To move to the top of a web page, press 1. • To move to the bottom of a web page, press 7. 142 Browser troubleshooting No browser is available on my device Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes this service. I cannot set up automatic synchronization for bookmarks When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off. 143 144 Applications Add an application 1. 2. 3. 4. On a web page, highlight a link for an application. Press the Menu key. Click Download. Click OK. View properties for an application 1. In the device options, click Advanced Options. 2. Click Applications. 3. Click an application. Delete a third-party application 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Applications. Highlight a third-party application. Press the Menu key. Click Delete. Receive a device password prompt before you add an application Verify that you have set a BlackBerry® device password. 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Change the Prompt on application install field to Yes. Press the Menu key. Click Save. View the size of an application database 1. In the device options, click Status. 2. Press the Menu key. 3. Click Database Sizes. 145 About upgrading the BlackBerry Device Software You can upgrade the BlackBerry® Device Software over the wireless network, or if you have installed the BlackBerry® Desktop Software on your computer, you can upgrade the BlackBerry Device Software using the application loader tool of the BlackBerry® Desktop Manager. For more information about upgrading using the BlackBerry Desktop Manager, see the BlackBerry Desktop Software Online Help. When a BlackBerry Device Software upgrade is available for you to download over the wireless network, an Upgrade Available icon appears on the Home screen. The available upgrade might be a complete software upgrade or a software update only. If the available upgrade is a complete software upgrade, your BlackBerry device data is backed up and restored over the wireless network during the installation process. The duration of the upgrade process can range from 15 minutes to 2 hours, depending on the type of upgrade, the amount of device data, and the number of applications on your device. You can use your device when you download the software, but you cannot use your device or make emergency calls when you install the software. For more information, contact your wireless service provider or system administrator. Prerequisites: Upgrading the BlackBerry Device Software over the wireless network • Verify that your BlackBerry® device is connected to the wireless network. • Verify that the battery power level is 50 percent or higher. • If you have installed the BlackBerry® Desktop Software on your computer, verify that your device is not connected to your computer. Upgrade the BlackBerry Device Software You can use your BlackBerry® device when you download BlackBerry® Device Software but not when you install the software. If content protection is turned on, you might need to type your password at various times during the installation process. 1. On the Home screen, click the Upgrade Available icon. 2. Complete the instructions on the screen. Note: During the installation process, your device might reset multiple times. Return to the previous version of the BlackBerry Device Software You can only return to the previous version of the BlackBerry® Device Software within 30 days of upgrading the software. 1. 2. 3. 4. 5. 146 In the device options, click Advanced Options. Click Wireless Upgrade. Press the Menu key. Click View Previous Result. Press the Menu key. 6. Click Rollback Upgrade. Delete the previous version of the BlackBerry Device Software If you upgrade your BlackBerry® Device Software, your BlackBerry device deletes the previous version of the software after 30 days. To increase the amount of available memory on your device, you can remove the previous version manually. 1. 2. 3. 4. 5. 6. In the device options, click Advanced Options. Click Wireless Upgrade. Press the Menu key. Click Upgrade Result. Press the Menu key. Click Purge Rollback. Application troubleshooting I cannot add applications Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your device has enough memory to add the application. My device does not have enough available memory to upgrade the BlackBerry Device Software Try performing the following actions: • Delete media files, display languages, or third-party applications that you do not use. • Transfer media files that you have stored in the BlackBerry® device memory to a media card. 147 148 Media Media file management About transferring media files You can connect your BlackBerry® device to your computer to transfer files between your device and your computer, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device. If you connect your device to your computer, you can transfer files between your media card and your computer using mass storage mode, or you can transfer media files between your device and your computer using the media manager tool of the BlackBerry® Desktop Manager. For more information about using the media manager tool, see the Media Manager Online Help. If you turn on media card encryption and you transfer files to your media card using mass storage mode or Bluetooth technology, your device does not encrypt the transferred files. If you transfer encrypted files from your media card using mass storage mode or Bluetooth technology, you cannot decrypt the files on your computer or on a Bluetooth enabled device. Transfer a file between your device and your computer using the media manager tool 1. Connect your BlackBerry® device to your computer. 2. On your computer, open the BlackBerry® Desktop Manager. 3. Double-click Media Manager. 4. Drag a file or folder from one location to another. For more information about using the media manager tool, see the Media Manager Online Help. Transfer a file between your device and your computer in mass storage mode Verify that mass storage mode is turned on. 1. 2. 3. 4. Connect your BlackBerry® device to your computer. On your computer, double-click My Computer. In the Devices with Removable Storage section, click Removable Disk. Drag a file from one location to another. To exit mass storage mode, disconnect your device from your computer. Receive a media file using Bluetooth technology Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. 1. 2. 3. 4. In the media application, click a media type. Press the Menu key. Click Receive Using Bluetooth. Click Yes. 149 5. Click Save. Forward a media file If you forward a media file using Bluetooth® technology, verify that Bluetooth technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. You can only forward media files that you added. 1. 2. 3. 4. 5. In the media application, click a media type. If necessary, click a category. Highlight a media file. Press the Menu key. Click one of the following menu items: • Send As Email • Send As MMS • Send Using Bluetooth Delete a media file You can only delete songs, ring tones, videos, or voice notes that you added. 1. 2. 3. 4. 5. In the media application, click a media type. If necessary, click a category. Highlight a song, ring tone, video, or voice note. Press the Menu key. Click Delete. Note: If you delete a ring tone that you use in a notification profile, the notification profile uses the default ring tone. Rename a media file You can only rename songs, ring tones, videos, or voice notes that you added. 1. 2. 3. 4. 5. 6. 7. In the media application, click a media type. If necessary, click a category. Highlight a song, ring tone, video, or voice note. Press the Menu key. Click Rename. Type a name for the file. Click Save. Move a media file You can only move media files that you added. 150 1. 2. 3. 4. In the media application, press the Menu key. Click Explore. Navigate to a folder that contains media files. Highlight a media file. 5. 6. 7. 8. Press the Menu key. Click Move. Click a folder. Click Move Here. Change the amount of memory available for media files 1. 2. 3. 4. 5. In the media application, press the Menu key. Click Options. Perform any of the following actions: Press the Menu key. Click Save. View properties for a media file 1. 2. 3. 4. 5. In the media application, click a media type. If necessary, click a category. Highlight a media file. Press the Menu key. Click Properties. Songs, ring tones, videos, and voice notes Play a media file 1. In the media application, click a media type. 2. If necessary, click a category. 3. Click a song, ring tone, video, or voice note. Play a video or song on a web page 1. In the browser, click a link for a video or song. 2. Click Open. 151 Save a video or song from a web page 1. 2. 3. 4. In the browser, click a link for a video or song. Click Save. Type a name for the video or song. Click Save. Record a voice note You can record voice notes that are up to 1 minute long. 1. 2. 3. 4. In the media application, click Voice Notes. Click Record Voice Note. Click the record icon. Perform any of the following actions: • To pause recording, click the pause icon. To resume recording, click the record icon. • To stop recording, click the pause icon. Click the stop icon. Shuffle songs 1. In the media application, click Music. 2. Perform one of the following actions: • To shuffle all songs, click Shuffle Songs. • To shuffle all the songs in a category, click a category. Click a song. Press the Menu key. Click Shuffle. To stop shuffling songs, press the Menu key. Click Shuffle. Pause a media file When playing a song, video, or voice note, click the pause icon. To resume playing the song, video, or voice note, click the play icon. Fast-forward or rewind a media file 1. When playing a song, video, or voice note, click the progress bar. 2. Roll the trackball to the right or left. 3. Click the trackball. Play the next or previous song in a category 1. When playing a song, press the Menu key. 2. Click Next Track or Previous Track. 152 Repeat a media file 1. 2. 3. 4. 5. In the media application, click a media type. If necessary, click a category. Click a song, video, or voice note. Press the Menu key. Click Repeat. To stop repeating a song, video, or voice note, press the Menu key. Click Repeat. Search for a media file 1. In the media application, click a media type. 2. If necessary, click a category. 3. In the Find field, type part or all of a name for a song, ring tone, video, or voice note. Switch applications during a song 1. Press the End key. 2. Click an application. To return to the media application, press the Menu key. Click Now Playing. Download a ring tone Verify that your wireless service provider supports this feature. 1. 2. 3. 4. In the media application, click Ring Tones. Click All Ring Tones. Press the Menu key. Click Download Tunes. Adjust the volume • To increase the volume, press the Volume Up key. • To decrease the volume, press the Volume Down key. Amplify the volume for songs, ring tones, and videos 1. 2. 3. 4. In the media application, press the Menu key. Click Options. Change the Volume Boost field to Yes. Press the Menu key. 153 5. Click Save. Keep backlighting on when you play a video 1. 2. 3. 4. 5. In the media application, press the Menu key. Click Options. Change the Turn Off Automatic Backlighting field to No. Press the Menu key. Click Save. About using a headset You can purchase an optional headset to use with your BlackBerry® device. In the phone, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application. For more information about using the headset, see the documentation that came with your headset. Pictures View a picture 1. In the media application, click Pictures. 2. Click a category. 3. Click a picture. Add a picture folder 1. 2. 3. 4. 5. 6. In the media application, click Pictures. Click My Pictures. Press the Menu key. Click New Folder. Type a name for the folder. Click Save. Save a picture Save picture files, such as .jpeg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. 154 1. 2. 3. 4. Open a picture attachment or highlight a picture on a web page. Press the Menu key. Click Save Image. Click Save. Sort pictures 1. 2. 3. 4. 5. 6. 7. In the media application, click Pictures. Click My Pictures. Press the Menu key. Click Options. Change the Sort By field. Press the Menu key. Click Save. Rename a picture or picture folder You can only rename pictures or picture folders that you added. 1. 2. 3. 4. 5. 6. 7. In the media application, click Pictures. Click My Pictures. Highlight a picture or picture folder. Press the Menu key. Click Rename. Type a name for the picture or picture folder. Click Save. Delete a picture or picture folder You can only delete pictures or picture folders that you added. 1. 2. 3. 4. 5. In the media application, click Pictures. Click My Pictures. Highlight a picture or picture folder. Press the Menu key. Click Delete. Move a picture You can only move pictures that you added. 1. In the media application, click Pictures. 2. Click My Pictures. 155 3. 4. 5. 6. Highlight a picture. Press the Menu key. Click Move. Highlight a picture folder. 7. Press the Menu key. 8. Click Move Here. Download a Home screen background Verify that your wireless service provider supports this feature. 1. 2. 3. 4. In the media application, click Pictures. Click My Pictures. Press the Menu key. Click Download Images. Use a picture as the Home screen background 1. 2. 3. 4. In the media application, click Pictures. Click My Pictures. Highlight a picture. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the key. Click Reset Home Screen Image. View pictures as a slide show 1. 2. 3. 4. 5. In the media application, click Pictures. Click My Pictures. Highlight a picture. Press the Menu key. Click View Slide Show. To close the slide show, press the Escape key. Change the number of seconds between slides in a slide show 1. 2. 3. 4. 5. 156 In the media application, click Pictures. Click My Pictures. Press the Menu key. Click Options. Change the Slide Show Interval field. 6. Press the Menu key. 7. Click Save. View pictures in a list 1. 2. 3. 4. In the media application, click Pictures. Click My Pictures. Press the Menu key. Click View List. Zoom in to or out from a picture 1. In a picture, press the Menu key. 2. Click Zoom. 3. Roll the trackball up or down. To zoom back to the original picture size, press the Menu key. Click Zoom 1:1. Pan a picture Verify that you have zoomed in to the picture. In a picture, roll the trackball up or down. Rotate a picture 1. In a picture, press the Menu key. 2. Click Rotate. The picture turns 90 degrees in a clockwise direction. Media card options About media cards Insert a microSD media card into your BlackBerry® device to extend the memory that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your device, see the printed documentation that came with your device. About media card encryption Media card encryption is designed to protect the data that you store on the media card that is inserted in your BlackBerry® device. You can encrypt the files on your media card using a media card encryption key, your device password, or both. You can set media card encryption to include or exclude media files. 157 Encrypt the files on a media card To encrypt files on the media card that is inserted in your BlackBerry® device using your device password, verify that you have set a device password. 1. In the device options, click Media Card. 2. Perform one of the following actions: • To encrypt files using an encryption key that your device generates for your media card, set the Encryption Mode field to Device. • To encrypt files using your device password, set the Encryption Mode field to Security Password. • To encrypt files using a media card encryption key and your device password, set the Encryption Mode field to Security Password & Device. 3. To encrypt media files on your media card, set the Encrypt Media Files field to Yes. 4. Press the Menu key. 5. Click Save. To turn off media card encryption, set the Encryption Mode field to None. View the amount of available memory on a media card Verify that media card support is turned on. In the device options, click Media Card. Turn on mass storage mode manually 1. 2. 3. 4. 5. Connect your BlackBerry® device to your computer. In the device options, click Media Card. Verify that the Auto Enable Mass Storage Mode When Connected field is set to No. Press the Menu key. Click Enable USB Mass Storage Mode. Turn off the mass storage mode prompt 1. In the device options, click Media Card. 2. Perform one of the following actions: • To turn on mass storage mode automatically when you connect your BlackBerry® device to your computer, set the Auto Enable Mass Storage Mode When Connected field to Yes. • To turn on mass storage mode manually when you connect your device to your computer, set the Auto Enable Mass Storage Mode When Connected field to No. 3. Press the Menu key. 4. Click Save. 158 Turn off mass storage mode support 1. 2. 3. 4. In the device options, click Media Card. Set the Mass Storage Mode Support field to Off. Press the Menu key. Click Save. Format a media card 1. In the device options, click Media Card. 2. Press the Menu key. 3. Click Format Card. Turn off media card support 1. 2. 3. 4. In the device options, click Media Card. Set the Media Card Support field to Off. Press the Menu key. Click Save. Media shortcuts • To pause a video or song, press the Mute key. To resume playing a video or song, press the Mute key. • To play the next song in a category, press N. • To play the previous song in a category, press P. • To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly. • To rotate a picture, press the comma (,) key. • To zoom in to a picture, press 3. To zoom to the original picture size, press 5. • To zoom out from a picture, press 9. To zoom to the original picture size, press 5. Media troubleshooting I cannot play a video Your BlackBerry® device might not support the size or file format of the video file. 159 I cannot open media files Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode. • If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager tool of the BlackBerry® Desktop Manager. • If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode is turned off on your device. • If you encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. In the media card options, change the Encryption Mode field to None or Security Password. My device does not recognize my media card Disconnect your BlackBerry® device from your computer. Turn off mass storage mode support. Format the media card. My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry® device password and you reset your device, unlock your device. 160 Maps Map basics Get directions 1. On a map, press the Menu key. 2. Click Get Directions. 3. Perform one of the following actions to specify a starting location: • To specify your current location, click Where I Am. • To specify a new location, click Enter An Address. • To specify a saved location, click From Favorites. • To specify a location for a contact, click From Address Book. • To specify a recently viewed location for a contact, click the location. 4. Repeat step 3 to specify an ending location. To get directions from the ending location to the starting location, press the Menu key. Click Reverse Directions. View directions as a route on a map When viewing text directions, click View On Map. To view text directions again, press the Menu key. Click View Directions. Forward a route or a map 1. On a map, press the Menu key. 2. Click Send Directions or Send Location. 3. Click a message type. View a location on a map 1. On a map, press the Menu key. 2. Click Find Location. 3. Perform one of the following actions: • To view your current location, click Where I Am. • To view a new location, click Enter Address. • To view a saved location, click From Favorites. • To view a location for a contact, click From Address Book. 161 • To view a location that you viewed recently, click the location. Track your movement Verify that you have set a GPS receiver to use when you track your movement. 1. On a map, click the trackball. 2. Click Start GPS Navigation. To stop tracking your movement, press the Menu key. Click Stop GPS Navigation. Navigation Zoom in to a direction on a route 1. On a map, highlight a direction on a route. 2. Press the Menu key. 3. Click Zoom To Point. Zoom in to or out from a map 1. On a map, click the trackball. 2. Perform one of the following actions: • To zoom in, roll the trackball up. • To zoom out, roll the trackball down. 3. Click the trackball. Pan a map Roll the trackball. Map options Set the GPS receiver that you use to track your movement 1. 2. 3. 4. 5. 162 On a map, press the Menu key. Click Options. Change the GPS Source field. Press the Menu key. Click Save. Add a bookmark for a location or route 1. On a map, press the Menu key. 2. Click Add To Favorites. Clear the map cache 1. 2. 3. 4. On a map, press the Menu key. Click Options. Press the Menu key. Click Clear Cache. View status information at the top of a map You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth® connection information at the top of maps. 1. 2. 3. 4. 5. On a map, press the Menu key. Click Options. Change the Hide Title Bar field to No. Press the Menu key. Click Save. To hide the status information again, change the Hide Title Bar field to Yes. View north at the top of a map By default, when you are tracking your movement, the direction in which you are moving appears at the top of the map. 1. On a map, press the Menu key. 2. Click North Up. To view the direction in which you are moving at the top of the map again, press the Menu key. Click Track Up. Hide the tracking information at the bottom of a map 1. When tracking your movement on a map, press the Menu key. 2. Click Hide Dashboard. To view the tracking information again, press the Menu key. Click Show Dashboard. Keep backlighting on when you track your movement By default, backlighting turns off automatically after a timeout to conserve battery power. You can change maps options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage. 1. On a map, press the Menu key. 163 2. 3. 4. 5. Click Options. Change the Backlight Timeout When field. Press the Menu key. Click Save. Map shortcuts • To zoom in to a map, press I. • To zoom out from a map, press O. • To view status information at the top of a map, press U. To hide status information at the top of a map, press U. • To view tracking information at the bottom of a map, press the Space key. To hide tracking information at the bottom of a map, press the Space key. • To move to the next direction on a route, press N. • To move to the previous direction on a route, press P. Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network. 164 GPS technology About GPS technology You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and locationbased services. Location-based applications can use your GPS location to provide you with other location-based information. For example, a location-based application could use your GPS location to provide you with driving directions. If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider. Get your GPS location Verify that your BlackBerry® device is paired with a Bluetooth® enabled GPS receiver. 1. 2. 3. 4. In the device options, click Advanced Options. Click GPS. Press the Menu key. Click Refresh GPS. The longitude and latitude coordinates for your current location appear. Prevent others from tracking your location If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, your system administrator might be able to track the location of your device. 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click GPS. Change the Location Tracking field to No. Press the Menu key. Click Save. GPS technology troubleshooting I cannot use GPS technology Try performing the following actions: • If you are outdoors, move away from buildings and expose your device to open sky. • If you are indoors, move close to a window. 165 • If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. • If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location. 166 Contacts Contact basics Add a contact 1. In the address book, press the 2. 3. 4. 5. key. Click New Address. Type the contact information. Click the trackball. Click Save. Add a contact from a message, call log, or web page 1. 2. 3. 4. 5. 6. In a message or call log or on a web page, highlight a contact. Press the Menu key. Click Add to Address Book. Type the contact information. Press the Menu key. Click Save. Name a custom address book field If you change the name of a custom address book field, it changes for all contacts. 1. 2. 3. 4. When adding or changing a contact, click the User1, User2, User3, or User4 field. Click Change Field Name. Type a name for the customer address book field. Press the Enter key. You can synchronize custom address book fields on your BlackBerry® device with the email application on your computer. For more information about synchronizing custom address book fields, see the BlackBerry Desktop Software Online Help. View a contact In the address book, click a contact. Change a contact 1. In the address book, highlight a contact. 2. Press the Menu key. 167 3. 4. 5. 6. Click Edit. Change the contact information. Click the trackball. Click Save. Delete a contact 1. In the address book, highlight a contact. 2. Press the Menu key. 3. Click Delete. About pauses and waits Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main phone number, your BlackBerry® device either pauses before dialing the additional numbers (pause) or prompts you to type them (wait). Add a pause or a wait to a phone number 1. 2. 3. 4. 5. After typing the main part of a phone number in a phone number field, click the trackball. Click Add Pause or Add Wait. Type the additional numbers. Click the trackball. Click Save. About custom ring tones You can assign a custom ring tone to a contact without changing other notifications. Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a new profile exception appears with your notification profiles as "Calls From ". Notification profile exceptions are shared between your contacts and your notification profiles and changes that you make in one application are made in the other application. Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile. Assign a ring tone to a contact 1. 2. 3. 4. 5. 168 In the address book, highlight a contact. Press the Menu key. Click Edit. Click the trackball. Click Add Custom Phone Tune. 6. Set a ring tone. 7. Press the Menu key. 8. Click Save. Mailing lists About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list 1. 2. 3. 4. 5. 6. 7. 8. 9. In the address book, press the Menu key. Click New Group. Type a name for the mailing list. Click the trackball. Click Add Member. Click a contact. To add another contact, repeat steps 4 through 6. Click the trackball. Click Save Group. Change a mailing list 1. 2. 3. 4. 5. In the address book, highlight a mailing list. Press the Menu key. Click Edit Group. Click a contact. Click one of the following menu items: • Add Member • Change Member • Delete Member 6. Click the trackball. 7. Click Save Group. Note: When you delete a contact from a mailing list, the contact remains in your address book. 169 View a mailing list In the address book, click a mailing list. To view the details for a contact in the mailing list, click a contact. Click View Member. Delete a mailing list 1. In the address book, highlight a mailing list. 2. Press the Menu key. 3. Click Delete Group. Caller ID Add a caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. 8. 9. In the address book, highlight a contact. Press the Menu key. Click Add Picture. Highlight a picture. Press the Menu key. Click Select. Center the picture in the box. Click the trackball. Click Crop and Save. Change the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. 8. 9. 170 When changing a contact, highlight the caller ID picture. Press the Menu key. Click Replace Picture. Highlight a picture. Press the Menu key. Click Select. Center the picture in the box. Click the trackball. Click Crop and Save. Delete the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. In the address book, highlight a contact. Press the Menu key. Click Edit. Click the caller ID picture. Click Delete Picture. Click the trackball. Click Save. Categories About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the address book, the task list, and the memo list and changes that you make in one application are made in all applications. Create a category for contacts, tasks, or memos 1. 2. 3. 4. 5. 6. In the address book, task list, or memo list, press the Menu key. Click Filter. Press the Menu key. Click New. Type a name for the category. Press the Enter key twice. Categorize a contact, task, or memo 1. 2. 3. 4. 5. When creating or changing a contact, task, or memo, press the Menu key. Click Categories. Select the check box beside a category. Press the Menu key. Click Save. 171 Sort contacts, tasks, or memos by category 1. In the address book, task list, or memo list, press the Menu key. 2. Click Filter. 3. Select the check box next to a category. Delete a contact, task, or memo from a category 1. 2. 3. 4. 5. 6. 7. When changing a contact, task, or memo, press the Menu key. Click Categories. Highlight a category. Press the Menu key. Clear the check box beside the category. Press the Menu key. Click Save. Delete a category 1. 2. 3. 4. 5. In the address book, task list, or memo list, press the Menu key. Click Filter. Highlight a category. Press the Menu key. Click Delete. Note: When you delete a category, contacts, tasks, or memos in the category are not deleted. Address lookup Search for contacts in your organization's address book Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. 1. 2. 3. 4. In the address book, press the Menu key. Click Lookup. Type part or all of a contact name. Click the trackball. Manage address lookup results 1. In the address lookup results, highlight a contact. 172 2. Press the Menu key. 3. Perform one of the following actions: • To add a contact to your address book, click Add. • To add all the contacts, click Add All. • • • • To view information for a contact, click View. To delete a contact from the address lookup results, click Delete. To delete the address lookup results, click Delete Lookup. To start a new address lookup, click Lookup. SIM card phone book About the SIM card phone book Use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change. You can add ADN entries to your SIM card phone book. You can also search for ADN or SDN entries. ADN entries appear in plain text and SDN entries appear in bold. Load the SIM card phone book 1. 2. 3. 4. In the address book, press the Menu key. Click SIM Phone Book. Wait for the SIM card phone book to load. Press the Escape key. Add a contact to your SIM card Verify that your wireless service provider has set up your SIM card for a SIM card phone book. 1. 2. 3. 4. 5. 6. 7. In the address book, press the Menu key. Click SIM Phone Book. Click the trackball. Click New. Type the contact information. Press the Menu key. Click Save. Copy contacts from your SIM card to your address book Verify that your wireless service provider has set up your SIM card for a SIM card phone book. 173 1. 2. 3. 4. In the address book, press the Menu key. Click SIM Phone Book. Press the Menu key. Click Copy All To Address Book. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that is already listed in your address book, your BlackBerry® device does not copy the SIM card contact. Copy contacts from your address book to your SIM card Verify that you have loaded the SIM card phone book. 1. 2. 3. 4. 5. 6. In the address book, click a contact. Highlight a phone number. Press the Menu key. Click Copy to SIM Phone Book. Press the Menu key. Click Save. Change a SIM card contact Verify that your wireless service provider has set up your SIM card for a SIM card phone book. 1. 2. 3. 4. 5. 6. 7. 8. In the address book, press the Menu key. Click SIM Phone Book. Highlight a contact. Press the Menu key. Click Edit. Change the contact information. Press the Menu key. Click Save. Delete a SIM card contact Verify that your wireless service provider has set up your SIM card for a SIM card phone book. 1. 2. 3. 4. 5. 174 In the address book, press the Menu key. Click SIM Phone Book. Highlight a contact. Press the Menu key. Click Delete. Contact list options Sort contacts or tasks 1. 2. 3. 4. 5. In the address book or the task list, press the Menu key. Click Options. Change the Sort By field. Press the Menu key. Click Save. Set display options for contacts You can set how your contacts appear in all applications, including the phone, message list, address book, and calendar. 1. 2. 3. 4. In the device options, click Language. Set the Name Display field to Last name, First name. Press the Menu key. Click Save. To sort your contacts by first name, set the Name Display field to First name Last name. Prevent duplicate names in your address book 1. 2. 3. 4. 5. In the address book, press the Menu key. Click Options. Set the Allow Duplicate Names field to No. Press the Menu key. Click Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in the phone, a message list, the address book, the calendar, the task list, the memo list, or the password keeper. 1. 2. 3. 4. 5. In an application, press the Menu key. Click Options or General Options. Change the Confirm Delete field to No. Press the Menu key. Click Save. 175 View the number of contacts, calendar entries, tasks, or memos stored on your device 1. In the address book, calendar, task list, or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your BlackBerry® device. Contact troubleshooting Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer. Caller ID pictures are not appearing on my device If your BlackBerry® device is associated with a Microsoft® Outlook® 2000 email account and you add a picture for a contact in the email application on your computer, verify that the file name for the picture is ContactPicture.jpg. 176 Calendar Calendar basics About the calendar In the BlackBerry® device calendar, you can view your appointments and meetings in one of four views. Day, Week, and Month views show all your appointments for the selected time period. Agenda view shows all your scheduled appointments in a list. Agenda view also shows how much free time you have between appointments. Switch calendar views 1. In the calendar, press the Menu key. 2. Click a view. Move around the calendar 1. In the calendar, press the Menu key. 2. Perform one of the following actions: • To move to a specific date, click Go To Date. • To move to the current date, click Today. • To move forward or back by a time period, click Prev or Next. Schedule an appointment 1. 2. 3. 4. 5. 6. In the calendar, press the Menu key. Click New. Type the appointment information. If the appointment recurs, set the Recurrence field. Click the trackball. Click Save. Schedule an appointment quickly in Day view In the calendar options, verify that the Enable Quick Entry field is set to Yes. 1. In Day view, beside the start time, type the subject of the appointment. 2. Type a location in parentheses. 3. To change the end time, roll the trackball. 177 4. Click the trackball. Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task. Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click the highlighted word. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. • To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. • To stop checking spelling, press the Menu key. Click Cancel Spell Check. Open an appointment or meeting In the calendar, click an appointment or meeting. Delete an appointment or meeting 1. In the calendar, highlight an appointment or meeting. 2. Press the Menu key. 3. Click Delete. View appointments in Week or Month view 1. In Week view or Month view, press the Menu key. 2. Click View Appts. The calendar displays the appointments scheduled for the current day. To return to Week view or Month view, press the Escape key. 178 Switch days in Day view To move from one day to another using the navigation bar in the upper-right corner of the screen, click a day. Meetings Schedule a meeting Verify that your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or system administrator. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. In the calendar, press the Menu key. Click New. Type the meeting information. If the meeting recurs, change the Recurrence field. Click the trackball. Click Invite Attendee. Click a contact. To add another contact to your meeting, repeat steps 5 through 7. Click the trackball. Click Save. Note: If your device is associated with more than one email address, in the Send Meeting Request Using field, you can change the email address that you want to use to send the meeting invitation. Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task. Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). Respond to a meeting invitation 1. In a meeting invitation, press the Menu key. 2. Click one of the following menu items: • Accept or Accept with Comments • Tentative or Tentative with Comments • Decline or Decline with Comments 179 Note: If you delete a meeting invitation from a message list before you accept or decline it, the meeting is deleted from the email application on your computer. Change the list of participants for a meeting 1. In a meeting, in the Accepted or Declined field, click a contact. 2. Click one of the following menu items: • Invite Attendee • Change Attendee • Remove Attendee 3. Press the Menu key. 4. Click Save. Send an email message to all meeting participants Verify that you are the meeting organizer. 1. In a meeting, meeting invitation, or meeting response, click the trackball. 2. Click Email All Attendees. Contact a meeting participant Verify that you are the meeting organizer. 1. In a meeting, meeting invitation, or meeting response, highlight a contact. 2. Press the Menu key. 3. Click a message type or Call . View your calendar when responding to a meeting 1. In a meeting invitation, press the Menu key. 2. Click View Calendar. To return to the meeting invitation, press the Escape key. Calendar options Set the default calendar view 1. 2. 3. 4. 180 In the calendar, press the Menu key. Click Options. Set the Initial View field. Press the Menu key. 5. Click Save. Set the default reminder time for calendar entries 1. 2. 3. 4. 5. In the calendar, press the Menu key. Click Options. Set the Default Reminder field. Press the Menu key. Click Save. Set the start and end time for days 1. 2. 3. 4. 5. In the calendar, press the Menu key. Click Options. Set the Start of Day and End of Day fields. Press the Menu key. Click Save. Set a snooze time for reminders 1. In the calendar or task list, press the Menu key. 2. 3. 4. 5. Click Options. Set the Snooze field. Press the Menu key. Click Save. Change the email address that you use to send messages or meeting invitations Verify that your BlackBerry® device is associated with more than one email address. 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Default Services. Change the Messaging (CMIME) field. Press the Menu key. Click Save. View tasks in the calendar 1. In the calendar, press the Menu key. 2. Click Options. 3. Set the Show Tasks field to Yes. 181 4. Press the Menu key. 5. Click Save. Set the first day of the week 1. 2. 3. 4. 5. In the calendar, press the Menu key. Click Options. Set the First Day of the Week field. Press the Menu key. Click Save. Hide free time in Agenda view 1. 2. 3. 4. 5. In the calendar, press the Menu key. Click Options. Set the Show Free Time in Agenda View field to No. Press the Menu key. Click Save. View more of the subject line for appointments in Agenda view 1. 2. 3. 4. 5. In the calendar, press the Menu key. Click Options. Change the Show End Time in Agenda View field to No. Press the Menu key. Click Save. Set how long your device stores calendar entries 1. 2. 3. 4. 5. In the calendar, press the Menu key. Click Options. Set the Keep Appointments field. Press the Menu key. Click Save. Your BlackBerry® device deletes calendar entries that are older than the number of days you set. To restore calendar entries, set the Keep Appointments field to a longer period of time. Calendar entries that you received on your BlackBerry device within the set period of time appear in the calendar. 182 Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in the phone, a message list, the address book, the calendar, the task list, the memo list, or the password keeper. 1. 2. 3. 4. 5. In an application, press the Menu key. Click Options or General Options. Change the Confirm Delete field to No. Press the Menu key. Click Save. View the number of contacts, calendar entries, tasks, or memos stored on your device 1. In the address book, calendar, task list, or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your BlackBerry® device. Calendar shortcuts For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No. • To schedule an appointment, press the period (.) key. • To move to the next day, week, or month, press 9. • To move to the previous day, week, or month, press 3. • To move up an hour, press 2. • To move down an hour, press 8. • To move to the current date, press the exclamation point (!) key. Calendar troubleshooting I cannot schedule appointments that span multiple days If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days. I cannot set some fields when scheduling appointments If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting. Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters. 183 On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer. 184 Tasks Task basics Create a task 1. 2. 3. 4. 5. 6. 7. In the task list, press the Menu key. Click New. Type the task information. Set a due date for the task. If the task recurs, set the Recurrence field. Press the Menu key. Click Save. Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task. Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). Change a task 1. 2. 3. 4. 5. 6. In the task list, highlight a task. Press the Menu key. Click Open. Change the task information. Press the Menu key. Click Save. Change the status of a task 1. In the task list, highlight a task. 2. Press the Menu key. 3. Perform one of the following actions: • To mark the task as complete, click Mark Completed. 185 • To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save. Hide completed tasks 1. In the task list, press the Menu key. 2. Click Hide Completed. Forward a task or memo 1. 2. 3. 4. In the task list or memo list, highlight a task or memo. Press the Menu key. Click Forward As. Click a message type. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click the highlighted word. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. • To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. • To stop checking spelling, press the Menu key. Click Cancel Spell Check. Delete a task 1. In the task list, highlight a task. 2. Press the Menu key. 3. Click Delete. Categories About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. 186 Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the address book, the task list, and the memo list and changes that you make in one application are made in all applications. Create a category for contacts, tasks, or memos 1. 2. 3. 4. 5. 6. In the address book, task list, or memo list, press the Menu key. Click Filter. Press the Menu key. Click New. Type a name for the category. Press the Enter key twice. Categorize a contact, task, or memo 1. 2. 3. 4. When creating or changing a contact, task, or memo, press the Menu key. Click Categories. Select the check box beside a category. Press the Menu key. 5. Click Save. Sort contacts, tasks, or memos by category 1. In the address book, task list, or memo list, press the Menu key. 2. Click Filter. 3. Select the check box next to a category. Delete a contact, task, or memo from a category 1. 2. 3. 4. 5. 6. 7. When changing a contact, task, or memo, press the Menu key. Click Categories. Highlight a category. Press the Menu key. Clear the check box beside the category. Press the Menu key. Click Save. 187 Delete a category 1. 2. 3. 4. 5. In the address book, task list, or memo list, press the Menu key. Click Filter. Highlight a category. Press the Menu key. Click Delete. Note: When you delete a category, contacts, tasks, or memos in the category are not deleted. Task list options Sort contacts or tasks 1. 2. 3. 4. 5. In the address book or the task list, press the Menu key. Click Options. Change the Sort By field. Press the Menu key. Click Save. Set a snooze time for reminders 1. 2. 3. 4. 5. In the calendar or task list, press the Menu key. Click Options. Set the Snooze field. Press the Menu key. Click Save. View tasks in the calendar 1. 2. 3. 4. 5. In the calendar, press the Menu key. Click Options. Set the Show Tasks field to Yes. Press the Menu key. Click Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in the phone, a message list, the address book, the calendar, the task list, the memo list, or the password keeper. 188 1. 2. 3. 4. In an application, press the Menu key. Click Options or General Options. Change the Confirm Delete field to No. Press the Menu key. 5. Click Save. View the number of contacts, calendar entries, tasks, or memos stored on your device 1. In the address book, calendar, task list, or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your BlackBerry® device. 189 190 Memos Memo basics Create a memo 1. 2. 3. 4. 5. In the memo list, press the Menu key. Click New. Type the memo information. Press the Menu key. Click Save. Change a memo 1. 2. 3. 4. 5. 6. In the memo list, highlight a memo. Press the Menu key. Click Edit. Change the memo information. Click the trackball. Click Save. Forward a task or memo 1. 2. 3. 4. In the task list or memo list, highlight a task or memo. Press the Menu key. Click Forward As. Click a message type. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click the highlighted word. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. • To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. 191 • To stop checking spelling, press the Menu key. Click Cancel Spell Check. Delete a memo 1. In the memo list, highlight a memo. 2. Press the Menu key. 3. Click Delete. Categories About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the address book, the task list, and the memo list and changes that you make in one application are made in all applications. Create a category for contacts, tasks, or memos 1. 2. 3. 4. 5. 6. In the address book, task list, or memo list, press the Menu key. Click Filter. Press the Menu key. Click New. Type a name for the category. Press the Enter key twice. Categorize a contact, task, or memo 1. 2. 3. 4. 5. 192 When creating or changing a contact, task, or memo, press the Menu key. Click Categories. Select the check box beside a category. Press the Menu key. Click Save. Sort contacts, tasks, or memos by category 1. In the address book, task list, or memo list, press the Menu key. 2. Click Filter. 3. Select the check box next to a category. Delete a contact, task, or memo from a category 1. 2. 3. 4. 5. 6. 7. When changing a contact, task, or memo, press the Menu key. Click Categories. Highlight a category. Press the Menu key. Clear the check box beside the category. Press the Menu key. Click Save. Delete a category 1. 2. 3. 4. 5. In the address book, task list, or memo list, press the Menu key. Click Filter. Highlight a category. Press the Menu key. Click Delete. Note: When you delete a category, contacts, tasks, or memos in the category are not deleted. Memo list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in the phone, a message list, the address book, the calendar, the task list, the memo list, or the password keeper. 1. 2. 3. 4. 5. In an application, press the Menu key. Click Options or General Options. Change the Confirm Delete field to No. Press the Menu key. Click Save. 193 View the number of contacts, calendar entries, tasks, or memos stored on your device 1. In the address book, calendar, task list, or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of contacts, calendar entries, tasks, or memos that are stored on your BlackBerry® device. 194 Alarm About the alarm In the BlackBerry® device alarm, you can set the alarm to sound at the same time everyday or only on weekdays. You can also set a snooze time for the alarm and adjust the alarm volume. If you turn off your device by pressing the Power key, or by clicking Turn Power Off and selecting Turn Off, the alarm is designed to sound at the correct time even if the device is turned off. Turn on the alarm 1. In the alarm, change the Daily Alarm field to On or Weekdays Only. 2. Change the alarm options. In the device status section of the screen, a bell indicator appears beside the date. Silence the alarm • If snooze is not turned on, press any key. • If snooze is turned on, click Snooze. 195 196 Calculator Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. • To use the alternate function on a key in the calculator, press the Alt key and the corresponding key on the device keyboard. Convert a measurement 1. In the calculator, type a number. 2. Click the trackball. 3. Perform one of the following actions: • To convert the number from imperial to metric, click To Metric. • To convert the number from metric to imperial, click From Metric. 4. Click a conversion type. 197 198 Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a handsfree car kit or wireless stereo headset. After you pair your BlackBerry device with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters). When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device, Bluetooth icons appear in the device status section of the screen. For more information about Bluetooth icons, see the printed documentation that came with your BlackBerry device. Turn on Bluetooth technology 1. In the device options, click Bluetooth. 2. Press the key. 3. Click Enable Bluetooth. To turn off Bluetooth® technology, press the key. Click Disable Bluetooth. Pair with a Bluetooth enabled device Some Bluetooth® enabled devices have a passkey that you must type before you can pair with them. 1. 2. 3. 4. 5. In the Bluetooth setup application, click Search for devices from here or Allow another device to find me. Click OK. If necessary, click a Bluetooth enabled device. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry® device. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device. Connect to a Bluetooth enabled device Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. 1. In the device options, click Bluetooth. 2. Click a Bluetooth enabled device. 3. Click Connect. 199 Switch to a paired Bluetooth enabled device during a call Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. 1. During a call, press the Menu key. 2. Click Activate . Share contacts with a paired Bluetooth enabled car kit Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled car kit. 1. 2. 3. 4. 5. In the device options, click Bluetooth. Click a Bluetooth enabled car kit. Click Connect. Press the Menu key. Click Transfer Address Book. Receive a media file using Bluetooth technology Verify that Bluetooth® technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. 1. 2. 3. 4. 5. In the media application, click a media type. Press the Menu key. Click Receive Using Bluetooth. Click Yes. Click Save. Forward a media file If you forward a media file using Bluetooth® technology, verify that Bluetooth technology is turned on and that your BlackBerry® device is paired with a Bluetooth enabled device. You can only forward media files that you added. 1. 2. 3. 4. 5. 200 In the media application, click a media type. If necessary, click a category. Highlight a media file. Press the Menu key. Click one of the following menu items: • Send As Email • Send As MMS • Send Using Bluetooth Rename a paired Bluetooth enabled device 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Click a paired Bluetooth® enabled device. Click Device Properties. In the Device Name field, change the name for the Bluetooth enabled device. Press the Menu key. Click Save. Delete a paired Bluetooth enabled device Verify that your BlackBerry® device is not connected to the Bluetooth® device. 1. In the device options, click Bluetooth. 2. Click a Bluetooth enabled device. 3. Click Delete Device. Bluetooth technology options Prevent your device from sharing contacts with Bluetooth enabled devices 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Set the Address Book Transfer field to Disabled. Press the Menu key. Click Save. To share contacts with Bluetooth® enabled devices again, set the Address Book Transfer field to Enabled. Restrict outgoing calls 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Set the Allow outgoing calls field to Never or If Unlocked. Press the Menu key. Click Save. 201 Make your BlackBerry device discoverable 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Set the Discoverable field to Yes. Press the Menu key. Click Save. Change the pairing name for your BlackBerry device 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. In the Device Name field, type a name for your BlackBerry® device. Press the Menu key. Click Save. Turn off Bluetooth connection notification 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Set the LED Connection Indicator field to Off. Press the Menu key. Click Save. To turn on Bluetooth® connection notification again, set the LED Connection Indicator field to Yes. Turn off the prompt that appears when connecting or pairing 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Click a Bluetooth® enabled device. Click Device Properties. Set the Trusted field to Yes. Press the Menu key. Click Save. To turn on the prompt again, set the Trusted field to No. 202 Bluetooth technology troubleshooting I cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined. On your BlackBerry® device, in the Enter passkey for field, try typing 0000. My list of paired Bluetooth enabled devices does not appear Try performing the following actions: • Verify that Bluetooth® technology is turned on. • Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list. I cannot pair with a Bluetooth enabled device Try performing the following actions: • Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device. • Allow the Bluetooth enabled device to discover your BlackBerry device. In the Bluetooth setup application, click Allow another device to find me. • Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device options, click Bluetooth. Click a Bluetooth enabled device. Click Device Properties. Change the Encryption field to Disabled. Press the Menu key. Click Save. I cannot share contacts with a paired Bluetooth enabled device Try performing the following actions: • Verify that Bluetooth® technology is turned on. • Verify that your BlackBerry® device is paired with the Bluetooth enabled device. • Verify that, in the Bluetooth options, the Address Book Transfer field is set to Enabled. • Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device. 203 204 Date and time Set the date and time 1. 2. 3. 4. In the device options, click Date/Time. Set the date and time. Press the Menu key. Click Save. Get the date and time from the wireless network automatically 1. In the device options, click Date/Time. 2. Change the Time Zone field. 3. Perform one of the following actions: • To get the date and time from the wireless network that your BlackBerry® device is connected to, change the Date/Time Source field to Network. • To get the date and time from the BlackBerry network, change the Date/Time Source field to BlackBerry. 4. 5. 6. 7. Press the Menu key. Click Update Time. Press the Menu key. Click Save. To set the time yourself, change the Date/Time Source field to Off. Date and time troubleshooting The time on my device is incorrect Try performing the following actions: • If you have traveled to a different time zone, set the Time Zone field to display the correct time zone. • If you have set the Date/Time Source field to Network, try setting the Date/Time Source field to BlackBerry. 205 206 Notification profiles Notification basics About notification profiles Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off. You can change preloaded notification profiles or create new ones. In your notification profiles, you can set different notification options for different items, set ring tones, or set the volume for notification. If you set notification volume to Escalating, the notification volume gradually increases. Switch notification profiles In the profile list, click a notification profile. Create a notification profile 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. In the profile list, click Advanced. Press the Menu key. Click New Profile. Type a name for the profile. Highlight an item. Press the Menu key. Click Edit. Set notification options. Press the Menu key. Click Save. To set notification options for another item, repeat steps 5 through 10. Press the Menu key. Click Save. Change a notification profile 1. 2. 3. 4. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Edit. 207 5. Change the notification profile. 6. Press the Menu key. 7. Click Save. Delete a notification profile You can only delete notification profiles that you created. 1. 2. 3. 4. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Delete. Set the same ring tone for all notification profiles 1. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Show Tunes. Click a media folder that contains ring tones. Highlight a ring tone. Press the Menu key. Click Set As Phone Tune. 2. 3. 4. 5. 6. 7. 8. Prevent notification during calls 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 208 In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Edit. Highlight an item. Press the Menu key. Click Edit. Set the Notify Me During Calls field to No. Press the Menu key. Click Save. To set the Notify Me During Calls field for another item, repeat steps 5 through 10. Press the Menu key. Click Save. Silence your device In the profile list, perform one of the following actions: • To receive LED notification only, click Quiet. • To receive vibrate notification only, click Vibrate. • To turn off all notification, including notification profile exceptions and LED notification, click Off. View a list of saved ring tones 1. 2. 3. 4. 5. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Show Tunes. Click a media folder that contains ring tones. To play a ring tone, highlight a ring tone. Press the Menu key. Click Play. Download a ring tone Verify that your wireless service provider supports this feature. 1. 2. 3. 4. In the media application, click Ring Tones. Click All Ring Tones. Press the Menu key. Click Download Tunes. LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your BlackBerry device is connected to a Bluetooth® enabled device. Red: A new message has arrived and your selected notification profile is set to notify you using the LED. Amber: The battery power level for your device is low. 209 Turn off Bluetooth connection notification 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Set the LED Connection Indicator field to Off. Press the Menu key. Click Save. To turn on Bluetooth® connection notification again, set the LED Connection Indicator field to Yes. Turn on wireless coverage notification 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the LED Coverage Indicator field to On. Press the Menu key. Click Save. When your BlackBerry® device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off. Custom notification About custom notification You can create notification profile exceptions to receive different notification for incoming messages and calls from specific contacts. For example, you can create a notification profile exception that uses the Loud profile for incoming messages and calls from a specific contact, regardless of your active notification profile. Your BlackBerry® device applies notification profile exceptions in the order in which they appear in the notification profile exception list. If you create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want your device to apply first in the list. Your device has one preloaded notification profile exception for important calls. You can add contacts to this notification profile exception, or you can delete it. Set custom notification for calls or messages from a specific contact 1. 2. 3. 4. 5. 210 In the profile list, click Advanced. Press the Menu key. Click New Exception. In the Exception field, type a name for the profile exception. In the From field, press the Menu key. 6. 7. 8. 9. Click Add Name. Click a contact. To add another contact, repeat steps 5 through 7. Set the Use Profile field to the notification profile on which the exception should be based. 10. To set a ring tone, select the Custom Phone Tune check box. Set a ring tone. 11. Press the Menu key. 12. Click Save. Change the order of notification profile exceptions 1. 2. 3. 4. 5. 6. In the profile list, click Advanced. Highlight a notification profile exception. Press the Menu key. Click Move. Roll the trackball to the new location. Click the trackball. Change a notification profile exception 1. 2. 3. 4. 5. 6. 7. In the profile list, click Advanced. Highlight a notification profile exception. Press the Menu key. Click Edit. Change the notification profile exception information. Press the Menu key. Click Save. Change the list of contacts for a notification profile exception 1. 2. 3. 4. 5. 6. In the profile list, click Advanced. Highlight a notification profile exception. Press the Menu key. Click Edit. In the From field, press the Menu key. Click one of the following menu items: • Add Name • Change Name • Delete Name 211 Delete a notification profile exception 1. 2. 3. 4. In the profile list, click Advanced. Highlight a notification profile exception. Press the Menu key. Click Delete. About custom ring tones You can assign a custom ring tone to a contact without changing other notifications. Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a new profile exception appears with your notification profiles as "Calls From ". Notification profile exceptions are shared between your contacts and your notification profiles and changes that you make in one application are made in the other application. Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile. Assign a ring tone to a contact 1. 2. 3. 4. 5. 6. 7. 8. In the address book, highlight a contact. Press the Menu key. Click Edit. Click the trackball. Click Add Custom Phone Tune. Set a ring tone. Press the Menu key. Click Save. Notification profile troubleshooting My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection. I am not receiving notification for incoming calls or messages Try performing the following actions: • In the profile list, verify that the Off profile is not selected. • In a notification profile exception, verify that the Custom Phone Tune field is not set to Mute. 212 I cannot set some fields when creating a Calls From notification profile exception If you assign a custom ring tone to a contact in the address book, a Calls From profile exception appears in the profile list. Because these exceptions are for calls only, you can only set the Custom Phone Tune field. 213 214 BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your contact list. 1. In BlackBerry Messenger, on the contact list screen, press the Menu key. 2. Click Add a Contact. 3. Perform one of the following actions: • If the contact is not in your address book, highlight [Use Once]. Press the Menu key. Click Request by Email or Request by PIN. Type an email address or PIN. Press the Enter key. • If the contact is in your address book, highlight a contact. Press the Menu key. Click Request (Email) or Request (PIN). 4. Perform one of the following actions: • If you want to set a password, and have turned on invitation passwords, type a question and answer. Click OK. • If you do not want to set a password, and have turned on invitation passwords, click Cancel to proceed to the next step. 5. Perform one of the following actions: • To add a custom message to your invitation, type a message. Click OK. Click OK. • To use the default invitation message, click OK. Click OK. Note: If you invite a contact using a PIN and the contact is in your address book, the contact's display name appears instead of the PIN. Turn on invitation passwords If you turn on invitation passwords, a question and password screen appear each time you invite a contact. 1. 2. 3. 4. 5. In BlackBerry® Messenger, on the contact list screen, press the Menu key. Click Options. Set the Ask Password Question When Adding Contacts field to Yes. Press the Menu key. Click Save. Note: To turn off invitation passwords again, set the Ask Password Question When Adding Contacts field to No. Respond to an invitation 1. In BlackBerry® Messenger, in the Requests group, highlight an invitation. 2. Click the trackball. 3. Click one of the following menu items: • Accept. 215 • Decline. • Remove. Note: If you select Remove, the sender of the invitation does not receive confirmation that your address is a correct address. Turn off invitation forwarding options If you turn off invitation forwarding, contacts you invite can only accept invitations from the original email address or PIN that you sent the invitation to. If those contacts try to accept the invitation from a different email address or PIN, their acceptance is rejected. 1. 2. 3. 4. 5. In BlackBerry® Messenger, on the contact list screen, press the Menu key. Click Options. Set the Allow Forwarding of Requests field to No. Press the Menu key. Click Save. Note: If you use a BlackBerry Enterprise Server for IBM® Lotus® Domino®, BlackBerry Enterprise Server for Novell® GroupWise®, or the BlackBerry Internet Service, when you send an invitation and the recipient accepts, you might not be notified. Delete a contact 1. In BlackBerry® Messenger, on the contact list screen, highlight a contact. 2. Press the Menu key. 3. Click Delete Contact. View a contact's information 1. In BlackBerry® Messenger, on the contact list screen, highlight a contact. 2. Press the Menu key. 3. Click Contact Info. Rename a contact 1. 2. 3. 4. 5. In BlackBerry® Messenger, on the contact list screen, highlight a contact. Press the Menu key. Click Rename Contact. Type a name. Click OK. Add a group 1. In BlackBerry® Messenger, on the contact list screen, press the Menu key. 2. Click Add Group. 3. Type a name for the group. 216 4. Click OK. Move a contact to a group 1. 2. 3. 4. In BlackBerry® Messenger, on the contact list screen, highlight a contact. Press the Menu key. Click Move Contact. Click a group. Note: A contact can only be in one group at a time. If you move a contact to a group, the contact is moved out of the group it was in originally. Rename a group 1. 2. 3. 4. 5. In BlackBerry® Messenger, on the contact list screen, highlight a group. Press the Menu key. Click Rename Group. Type a name for the group. Click OK. Delete a group You must move your contacts out of a group before you can delete that group. 1. In BlackBerry® Messenger, highlight a group. 2. Press the Menu key. 3. Click Delete Group. Note: There must be at least one group in your BlackBerry Messenger contact list; you cannot delete the last remaining group in your contact list. Conversations Start a conversation 1. In BlackBerry® Messenger, on the contact list screen, highlight a contact. 2. Press the Menu key. 3. Click Start Conversation. 4. Type a message. 5. Press the Enter key. 217 Open a conversation Conversations appear in the conversation list and the main message list. 1. In BlackBerry® Messenger, in the conversation list, highlight a contact. 2. Click the trackball. Add an emoticon 1. When composing a message, press the Symbol key three times. 2. Click an emoticon. Send a file to a contact 1. During a BlackBerry® Messenger conversation, click the trackball. 2. Click Send a File. 3. Perform one of the following actions: • To send a picture to a contact, click Image. • To send an audio file to a contact, click Audio. 4. Click a file. Ping a contact When you ping a contact, the contact's BlackBerry® device vibrates. 1. During a BlackBerry Messenger conversation, click the trackball. 2. Click Ping Contact. Turn off ping vibration 1. 2. 3. 4. 5. In BlackBerry® Messenger, on the contact list screen, press the Menu key. Click Options. Set the Vibrate When Receiving a Ping field to No. Press the Menu key. Click Save. To turn on ping vibration again, set the Vibrate When Receiving a Ping field to Yes. Prevent conversations from appearing in the main message list 1. In BlackBerry® Messenger, on the contact list screen, press the Menu key. 2. Click Options. 3. Set the Show Conversations in Message List field to No. 218 4. Press the Menu key. 5. Click Save. To view conversations in the main message list again, set the Show Conversations in Message List field to Yes. Start a conference 1. 2. 3. 4. In BlackBerry® Messenger, during a conversation, press the Menu key. Click Invite. In the drop-down list, click a contact. Click OK. Copy a conversation history When you copy a conversation history, you can paste it into other BlackBerry® device applications. 1. In BlackBerry Messenger, during a conversation, press the Menu key. 2. Click Copy History. Clear a conversation history 1. In BlackBerry® Messenger, during a conversation, press the Menu key. 2. Click Clear History. End a conversation 1. In BlackBerry® Messenger, during a conversation, press the Menu key. 2. Click End Conversation. Change your display name 1. 2. 3. 4. In BlackBerry® Messenger, on the contact list screen, press the Menu key. Click Edit My Info. Type a display name. Click OK. Availability Set your availability status 1. In BlackBerry® Messenger, on the contact list screen, press the Menu key. 2. Click My Status. 219 3. Click one of the following menu items: • Available. • Unavailable. 4. Type a message that contacts can see when they view your contact information. 5. Click OK. When you change your availability status to unavailable, you receive BlackBerry Messenger messages, but you are not notified. Receive notification when a contact becomes available 1. In BlackBerry® Messenger, on the contact list screen, highlight an unavailable contact. 2. Press the Menu key. 3. Click Set Alert. 220 Display and keyboard Backlighting About backlighting The screen and keyboard on your BlackBerry® device are designed to be lit so that you can use your device in various lighting conditions. The backlighting is designed to adjust automatically depending on lighting conditions in your environment. Set the brightness of the backlighting 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Backlight Brightness field. Press the Menu key. Click Save. Set how long backlighting remains on 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Backlight Timeout field. Press the Menu key. Click Save. Stop backlighting from dimming automatically 1. 2. 3. 4. In the device options, click Screen/Keyboard. Change the Automatically Dim Backlight field to Off. Press the Menu key. Click Save. Display options Use a picture as the Home screen background 1. In the media application, click Pictures. 2. Click My Pictures. 3. Highlight a picture. 221 4. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the key. Click Reset Home Screen Image. Download a Home screen background Verify that your wireless service provider supports this feature. 1. 2. 3. 4. In the media application, click Pictures. Click My Pictures. Press the Menu key. Click Download Images. Set the display font 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the font fields. Press the Menu key. Click Save. About organizing applications Depending on your theme, application icons can appear on the Home screen or in an application list. If your theme uses an application list, the first few applications in the application list might also appear on the Home screen as favorites. Add an application folder 1. 2. 3. 4. 5. 6. On the Home screen, press the Menu key. Press the Menu key. Click Add Folder. Type a name for the folder. To change the folder icon, in the Icon field, click the trackball. Click a folder icon. Click the trackball. Click Add. Move an application icon 1. 2. 3. 4. 5. 222 On the Home screen, press the Menu key. Highlight an application icon. Press the Menu key. Click Move Application. Perform one of the following actions: • To move the application icon, roll the trackball to the new location. Click the trackball. • To move the application icon into an application folder, click an application folder. • To move the application icon out of an application folder, click the Up folder. Hide an application icon Depending on your theme, you might not be able to hide some application icons. 1. 2. 3. 4. On the Home screen, press the Menu key. Highlight an application icon. Press the Menu key. Click Hide Application. To view a hidden application, press the Menu key. Click Show All. Delete an application folder 1. 2. 3. 4. On the Home screen, press the Menu key. Highlight an application folder. Press the Menu key. Click Delete. Keyboard options Turn on key tones 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Key Tone field to On. Press the Menu key. Click Save. Turn off trackball sounds 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Audible Roll field to Mute. Press the Menu key. Click Save. To turn on trackball sounds again, set the Audible Roll field to Click. Set the cursor speed 1. In the device options, click Screen/Keyboard. 223 2. Set the Key Rate field. 3. Press the Menu key. 4. Click Save. Assign an application to a Convenience key Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key. 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Convenience Key Opens fields. Press the Menu key. Click Save. Set the trackball sensitivity You can set how the trackball responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Horizontal Sensitivity and Vertical Sensitivity fields. Press the Menu key. Click Save. Turn on standby mode If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again. Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format. Switch themes 1. In the device options, click Theme. 2. Click a theme. 224 Delete a theme You can only delete themes that you have downloaded to your BlackBerry® device. 1. 2. 3. 4. In the device options, click Theme. Highlight a theme. Press the Menu key. Click Delete. Download a theme Verify that your wireless service provider supports this feature. 1. In the device options, click Theme. 2. Press the Menu key. 3. Click Download Themes. Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackball or press a key. My display changed Depending on your theme, display options, such as your font and Home screen background, might change when you switch themes. 225 226 Language Change the display language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. 2. 3. 4. In the device options, click Language. Change the Language field. Press the Menu key. Click Save. Add a display language You can add a display language using the application loader tool of the BlackBerry® Desktop Manager. For more information about adding applications, including display languages, see the BlackBerry® Desktop Software Online Help. Delete a display language In the setup wizard, complete the instructions on the Language Removal screen. About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your BlackBerry® device in French, but type messages in English. When you set the typing input language, you also set whether your device uses the multi-tap or the SureType® input method. If the typing input language is different from the display language, a rectangle with the abbreviated form of the current typing input language appears in the list that appears when typing. Set the typing input language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. 2. 3. 4. In the device options, click Language. Set the Input Language field. Press the Menu key. Click Save. 227 Switch typing input methods 1. In the device options, click Language. 2. Perform one of the following actions: • To use the multi-tap input method, set the Input Language field to Multitap. • To use the SureType® input method, set the Input Language field to . 3. Press the Menu key. 4. Click Save. Turn off the shortcut for switching typing input languages Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. 2. 3. 4. In the device options, click Language. Set the Use Input Method Shortcut field to No. Press the Menu key. Click Save. To turn on the shortcut for switching typing input languages again, set the Use Input Method Shortcut field to Yes. To receive notification when you switch typing input languages, set the Notify me field to Yes. Change the input options for SureType technology 1. 2. 3. 4. 5. In the device options, click Language. Click Input Options. Change the input language options. Press the Menu key. Click Save. Set the voice dialing language Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider. 1. 2. 3. 4. 228 In the device options, click Language. Set the Voice Dialing Language field. Press the Menu key. Click Save. Set display options for contacts You can set how your contacts appear in all applications, including the phone, message list, address book, and calendar. 1. 2. 3. 4. In the device options, click Language. Set the Name Display field to Last name, First name. Press the Menu key. Click Save. To sort your contacts by first name, set the Name Display field to First name Last name. Language troubleshooting Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters. For more information, contact your system administrator or your wireless service provider. 229 230 Wireless network coverage Find information about wireless coverage indicators Your BlackBerry® device uses various indicators to indicate the current wireless coverage level. For more information about wireless coverage indicators, see the printed documentation that came with your device. Turn off a wireless connection You should turn off wireless connections in certain places, such as on an airplane or in a hospital. For more information, see the safety and product information booklet for your BlackBerry® device. 1. On the Home screen or in the application list, click Manage Connections. 2. Perform one of the following actions: • To turn off a wireless connection, clear the check box beside the connection type. • To turn off all wireless connections, click Turn All Connections Off. To turn on a wireless connection again, select the check box beside the connection type or click Restore Connections. Network connection indicators Mobile network Green: Your BlackBerry® device is connected to the wireless network. Yellow: Your connection to the wireless network is turned on, but your device is not connected to the network or you are in a wireless coverage area in which you can only call emergency numbers. Red: Your connection to the wireless network is turned off. Wi-Fi network Green: Your device is using UMA or is connected to BlackBerry services (for example, email service) over a Wi-Fi® network. Yellow: Your connection to the Wi-Fi network is turned on, but your device is neither using UMA nor connected to BlackBerry services. Red: Your connection to the Wi-Fi network is turned off. Bluetooth 231 Green: Your device is connected to another Bluetooth® enabled device. Yellow: Bluetooth technology is turned on, but your device is not connected to another Bluetooth enabled device. Red: Bluetooth technology is turned off. Turn on wireless coverage notification 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the LED Coverage Indicator field to On. Press the Menu key. Click Save. When your BlackBerry® device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off. Check the wireless coverage level using a voice command 1. In the voice dialing application, wait for the sound. 2. Say "Check coverage." About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks. Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your device scans for the wireless networks on this list first. If no wireless network on the list is available, your device is designed to connect to another available wireless network automatically. Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider. Add a wireless network to the preferred wireless network list Verify that your wireless service plan includes this service. 1. 2. 3. 4. 232 In the device options, click Mobile Network. Press the Menu key. Click My Preferred Network List. Press the Menu key. 5. Click Add Network. 6. Perform one of the following actions: • To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network. • To scan for a wireless network that is already known to your BlackBerry® device, click Select From Known Networks. Click a wireless network. Click Select Network. • To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC. 7. Press the Menu key. 8. Click Save. Change the order of preferred wireless networks Verify that your wireless service plan includes this service. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. In the device options, click Mobile Network. Press the Menu key. Click My Preferred Network List. Highlight a wireless network. Press the Menu key. Click Move. Roll the trackball to the new location. Click the trackball. Press the Menu key. Click Save. Delete a wireless network from the preferred wireless network list Verify that your wireless service plan includes this service. 1. 2. 3. 4. 5. 6. 7. 8. In the device options, click Mobile Network. Press the Menu key. Click My Preferred Network List. Highlight a wireless network. Press the Menu key. Click Delete. Press the Menu key. Click Save. 233 Turn off data service Depending on your wireless service plan, you might be able to turn off data service (email, PIN and MMS messages, and browser service) on your BlackBerry® device so that only phone and SMS text messaging services are available. For more information, contact your wireless service provider. 1. In the device options, click Mobile Network. 2. Perform one of the following actions: • To turn off data service, change the Data Services field to Off. • To turn off data service when roaming, change the Data Services field to Off When Roaming. 3. Press the Menu key. 4. Click Save. About roaming In most cases, your BlackBerry® device automatically connects to an appropriate wireless network when you travel outside your wireless service provider's wireless coverage area. Your wireless service provider must set up your SIM card for roaming services before you can use a different wireless network. An indicator appears on your device to let you know that you are roaming outside of your wireless service provider's wireless coverage area. You might also have to provide login information before you can access the wireless network. For more information about roaming, contact your wireless service provider. Switch wireless networks manually Verify that your wireless service provider has set up your SIM card for this service. Your BlackBerry® device is designed to switch to an appropriate wireless network automatically when you travel. 1. 2. 3. 4. 5. 6. 7. In the device options, click Mobile Network. Change the Network Selection Mode field to Manual. Click Scan for Available Networks. Click a wireless network. Click Select Network. Press the Menu key. Click Save. To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic. Verify the status of network connections and services 1. On the Home screen or in the application list, click Manage Connections. 2. Click Services Status. 234 Wi-Fi connection settings About connecting to a Wi-Fi network Depending on your wireless service provider or organization, you might be able to send and receive email messages and visit web pages using a Wi-Fi® network. For more information, contact your wireless service provider or system administrator. You can connect to a Wi-Fi network without saving the connection information, or you can save the connection information in a Wi-Fi profile. To connect to a Wi-Fi network at home or from a hotspot, you might need to use a VPN connection. About Wi-Fi profiles A Wi-Fi® profile contains the information that you require to connect to a Wi-Fi network. You can have more than one Wi-Fi profile on your BlackBerry® device. For example, you can have one Wi-Fi profile that you use to connect to a Wi-Fi network at home and another WiFi profile that you use to connect to your organization's Wi-Fi network. You can also have Wi-Fi profiles that you use to connect to Wi-Fi networks in public places such as community centers or libraries. Your device tries to connect to Wi-Fi networks based on the order in which they appear in your Wi-Fi profile list. Connect to a Wi-Fi network By default, new Wi-Fi® profiles appear at the bottom of your Wi-Fi profile list. 1. On the Home screen or in the application list, click Set Up Wi-Fi. 2. Perform one of the following actions: • Click Scan for Networks. Click a network. • Click Manually Add Network. Type the network name. Click Add. 3. Complete the instructions on the screen. 4. On the Wi-Fi Setup Complete screen, perform any of the following actions: • To change the order of Wi-Fi profiles, click Prioritize Wi-Fi Profiles. To return to the Wi-Fi Setup Complete screen, press the Escape key. • To specify registration information, click Wi-Fi Hotspot Login. To return to the Wi-Fi Setup Complete screen, press the Escape key. 5. Click Finish. Wi-Fi profile security options Security Type: Set the security type that the Wi-Fi® network supports. 235 Select WEP key: Set the type of WEP key for the Wi-Fi network. WEP key: Type the WEP key for the Wi-Fi network in hexadecimal format. Pre-Shared Key: Type the WPA™ Personal pass phrase for the Wi-Fi network. User name: If necessary, type the user name that you use to connect to the Wi-Fi network. User password: If necessary, type the user password that you use to connect to the Wi-Fi network. CA certificate: Set the root certificate that your BlackBerry® device should use to verify that it is connecting to the correct Wi-Fi network. Client certificate: Set the authentication certificate that your device should use to connect to the Wi-Fi network. Inner link security: If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method. Use hard token: Set whether you use a hardware token to connect to the Wi-Fi network. Token serial number: If you use a software token to connect to the Wi-Fi network, set the token serial number. Server subject for certificate validation: If necessary, type the server subject name your device should use to verify that it is connecting to the correct Wi-Fi network. Server SAN for certificate validation: If necessary, type the server subject alternative name your device should use to verify that it is connecting to the correct Wi-Fi network. IMSI: If your SIM card has more than one IMSI, set the IMSI that you use to connect to the Wi-Fi network. Change the order of Wi-Fi profiles 1. 2. 3. 4. 236 In the device options, click Wi-Fi Connections. Highlight a Wi-Fi® profile. Press the Menu key. Click Move. 5. Roll the trackball to the new location. 6. Click the trackball. Switch Wi-Fi networks manually By default, your BlackBerry® device switches to an appropriate Wi-Fi® network automatically when you move between Wi-Fi coverage areas. 1. 2. 3. 4. 5. In the device options, click Wi-Fi Connections. Set the Wi-Fi Selection Mode field to Manual. Click a Wi-Fi profile. Press the Menu key. Click Save. To connect to the first available Wi-Fi network in your Wi-Fi profile list automatically, set the Wi-Fi Selection Mode field to Automatic. Prevent your device from connecting to a Wi-Fi network 1. 2. 3. 4. In the device options, click Wi-Fi Connections. Highlight a Wi-Fi® profile. Press the Menu key. Click Disable. To allow your BlackBerry® device to connect to the Wi-Fi network again, press the Menu key. Click Enable. Delete a Wi-Fi profile 1. 2. 3. 4. In the device options, click Wi-Fi Connections. Highlight a Wi-Fi® profile. Press the Menu key. Click Delete. Install a root certificate on your computer Depending on the Wi-Fi® network that you want to connect to, you might need to install the root certificate for the certificate authority server that created the certificate for the authentication server. For more information, contact your system administrator. 1. 2. 3. 4. 5. 6. 7. Download the root certificate from the certificate authority server to your computer. On your computer, right-click the root certificate. Click Install certificate. Click Next. Click Place all certificates in the following store. Click Browse. Click Trusted Root Certification Authorities. Click OK. 237 8. Click Finish. 9. In the Security Warning dialog box, click Yes. If the root certificate contains multiple certificates, all the certificates are installed on your computer. To install the root certificate on your BlackBerry® device, use the certificate synchronization tool of the BlackBerry® Desktop Manager to synchronize the root certificate between your device and your computer. Advanced Wi-Fi connection settings Change a Wi-Fi profile 1. 2. 3. 4. 5. 6. 7. In the device options, click Wi-Fi Connections. Highlight a Wi-Fi® profile. Press the Menu key. Click Edit. Change the Wi-Fi profile options. Press the Menu key. Click Save. Wi-Fi profile connection options Name: Type a name for the Wi-Fi® profile. SSID: Type the Wi-Fi network name. Band type: Set the Wi-Fi network type. If you do not know the network type, do not change this field. Prompt before connection: Set whether a prompt appears before your BlackBerry® device connects to the Wi-Fi network. Allow inter-access point handover: Set whether your device remains connected to the Wi-Fi network when you move between wireless access points. VPN: If necessary, set a VPN profile to use with the Wi-Fi profile. Wi-Fi profile security options Security Type: Set the security type that the Wi-Fi® network supports. 238 Select WEP key: Set the type of WEP key for the Wi-Fi network. WEP key: Type the WEP key for the Wi-Fi network in hexadecimal format. Pre-Shared Key: Type the WPA™ Personal pass phrase for the Wi-Fi network. User name: If necessary, type the user name that you use to connect to the Wi-Fi network. User password: If necessary, type the user password that you use to connect to the Wi-Fi network. CA certificate: Set the root certificate that your BlackBerry® device should use to verify that it is connecting to the correct Wi-Fi network. Client certificate: Set the authentication certificate that your device should use to connect to the Wi-Fi network. Inner link security: If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method. Use hard token: Set whether you use a hardware token to connect to the Wi-Fi network. Token serial number: If you use a software token to connect to the Wi-Fi network, set the token serial number. Server subject for certificate validation: If necessary, type the server subject name your device should use to verify that it is connecting to the correct Wi-Fi network. Server SAN for certificate validation: If necessary, type the server subject alternative name your device should use to verify that it is connecting to the correct Wi-Fi network. IMSI: If your SIM card has more than one IMSI, set the IMSI that you use to connect to the Wi-Fi network. Wi-Fi profile IP and DNS options Automatically obtain IP address and DNS: Set whether your BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the Wi-Fi® network. IP Address: 239 Type the IP address for your device. Subnet mask: Type the subnet mask for the wireless access point to which your device should connect. Primary DNS: Type the primary DNS to which your device should connect. Secondary DNS: Type the secondary DNS to which your device should connect. Default gateway address: Type the default gateway IP address to which your device should connect. Domain suffix: Type the domain that your device uses to resolve host names into IP addresses. UMA connection settings About connecting to a Wi-Fi network for UMA Depending on your wireless service provider, you might be able to make calls, send and receive email, PIN, SMS text, and MMS messages, and visit web pages using UMA. Your device must be connected to a Wi-Fi® network to use UMA. For more information, contact your wireless service provider. You can connect to a Wi-Fi network without saving the connection information, or you can save the connection information in a Wi-Fi profile. Change your preferred network type 1. 2. 3. 4. In the device options, click Network. Change the Connection Preference field. Press the Menu key. Click Save. Wireless network coverage troubleshooting I cannot connect to a wireless network Try performing the following actions: • Verify that your SIM card is inserted in your BlackBerry® device correctly. • Verify that you have turned on the connection to the wireless network. 240 • Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again. • If your wireless service provider supports UMA, verify that your connection preference is not set to UMA-only. I cannot connect to a Wi-Fi network Try performing the following actions: • Verify that you have turned on the connection to the Wi-Fi® network. • Verify that you are in a Wi-Fi coverage area. • If the Wi-Fi network does not appear in the Setup Wi-Fi application and you know the network name, connect to the Wi-Fi network manually. • Verify that the connection options in the Setup Wi-Fi application are correct. If you have already verified these options, verify that the advanced connection settings for the Wi-Fi network are correct. • If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your device to scan for available Wi-Fi networks. • If your wireless service provider supports UMA, verify that your preferred network type is not set to WAN-only. • If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server. • If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your BlackBerry® device. I cannot synchronize a certificate Verify that the certificate synchronization tool of the BlackBerry® Desktop Manager is installed on your computer. If the certificate synchronization tool is not installed on your computer, re-install the BlackBerry® Desktop Software. For more information about installing the BlackBerry Desktop Software, see the printed documentation that came with your BlackBerry device. 241 242 Power and battery Turn off your device Depending on your theme, the location or name for Turn Power Off might differ from the location or name in this procedure. For more information about application locations and names, see the printed documentation that came with your device. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, hold the Power key. • If you have set your device to turn on and turn off automatically at specific times, on the Home screen, click Turn Power Off. If you want the device to stay turned off until you press the Power key, click Full Power Off. If you want the device to turn on again at the specified time or for alarm or calendar reminders, click Turn Off. Set your device to turn on and turn off automatically 1. 2. 3. 4. 5. 6. 7. In the device options, click Auto On/Off. Set the Weekday field to Enabled. Specify the times when the BlackBerry® device should turn on and off on weekdays. Set the Weekend field to Enabled. Specify the times when the device should turn on and off on weekends. Press the Menu key. Click Save. Check the battery power level In the device options, click Status. Check the battery power level using a voice command 1. In the voice dialing application, wait for the sound. 2. Say "Check battery." Reset the device Remove and reinsert the battery. Extend battery life Try performing the following actions: • Set the BlackBerry® device to turn on and turn off automatically. 243 • • • • Turn off the connection to a wireless network when you are not in a wireless coverage area. Delete the original message when you send a reply. Lower the brightness of the backlighting. Turn off the flash in the camera. • Send a message to multiple contacts using Add To, Add Cc, or Add Bcc. • Charge your device regularly. 244 SIM card About the SIM card phone book Use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the address book on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change. You can add ADN entries to your SIM card phone book. You can also search for ADN or SDN entries. ADN entries appear in plain text and SDN entries appear in bold. Load the SIM card phone book 1. 2. 3. 4. In the address book, press the Menu key. Click SIM Phone Book. Wait for the SIM card phone book to load. Press the Escape key. Add a contact to your SIM card Verify that your wireless service provider has set up your SIM card for a SIM card phone book. 1. 2. 3. 4. 5. 6. 7. In the address book, press the Menu key. Click SIM Phone Book. Click the trackball. Click New. Type the contact information. Press the Menu key. Click Save. Copy contacts from your SIM card to your address book Verify that your wireless service provider has set up your SIM card for a SIM card phone book. 1. 2. 3. 4. In the address book, press the Menu key. Click SIM Phone Book. Press the Menu key. Click Copy All To Address Book. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that is already listed in your address book, your BlackBerry® device does not copy the SIM card contact. 245 Copy contacts from your address book to your SIM card Verify that you have loaded the SIM card phone book. 1. 2. 3. 4. 5. 6. In the address book, click a contact. Highlight a phone number. Press the Menu key. Click Copy to SIM Phone Book. Press the Menu key. Click Save. Change a SIM card contact Verify that your wireless service provider has set up your SIM card for a SIM card phone book. 1. 2. 3. 4. 5. 6. 7. 8. In the address book, press the Menu key. Click SIM Phone Book. Highlight a contact. Press the Menu key. Click Edit. Change the contact information. Press the Menu key. Click Save. Delete a SIM card contact Verify that your wireless service provider has set up your SIM card for a SIM card phone book. 1. 2. 3. 4. 5. In the address book, press the Menu key. Click SIM Phone Book. Highlight a contact. Press the Menu key. Click Delete. Store SMS text messages on your SIM card If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list. 1. In the device options, click SMS. 2. Set the Leave Messages On SIM Card field to Yes. 3. Press the Menu key. 246 4. Click Save. To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS text messages on your SIM card are deleted after the device imports them to a message list. About SIM card security Use SIM card security to add another level of security to your device. This level of security is designed to prevent unauthorized use of your BlackBerry® device or SIM card by locking the SIM card with a PIN code. If you lock your SIM card, other people cannot remove your SIM card and insert their own and they cannot remove your SIM card and insert it into another device. If you have protected your SIM card with a PIN code, you must type the PIN code before you can remove your SIM card and insert it into another device. Protect your SIM card with a PIN code Verify that your wireless service provider has provided you with a SIM card PIN code. 1. 2. 3. 4. 5. 6. In the device options, click Advanced Options. Click SIM Card. Press the Menu key. Click Enable Security. Type your SIM card PIN code. Click the trackball. Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. For more information, contact your wireless service provider. Change the SIM card PIN code Verify that you have turned on SIM card PIN code security. 1. 2. 3. 4. In the device options, click Advanced Options. Click SIM Card. Press the Menu key. Click Change PIN2 Code. Change the display name for a phone number If your SIM card supports more than one phone number, you can personalize the display name for your phone numbers. 1. 2. 3. 4. In the device options, click Advanced Options. Click SIM Card. Highlight a phone number. Press the Menu key. 247 5. 6. 7. 8. Click Edit SIM Phone Number. Type a display name for the phone number. Click the trackball. Press the Menu key. 9. Click Save. 248 Security Security basics About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen. If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons. Set a device password 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Set the Password field to Enabled. Press the Menu key. Click Save. To turn off the BlackBerry® device password, set the Password field to Disabled. Change the device password 1. 2. 3. 4. In the device options, click Security Options. Click General Settings. Press the Menu key. Click Change Password. Lock the device Verify that you have set a BlackBerry® device password. On the Home screen or in the application list, click Lock. To unlock your device, on the Lock screen, click the trackball. Click Unlock. Type your device password. Press the Enter key. Lock the keyboard If you do not set a BlackBerry® device password, you can lock your keyboard to avoid making calls and pressing keys accidentally. On the Home screen or in the application list, click Keyboard Lock. To unlock the keyboard, press the asterisk (*) key and the Send key. 249 Set a limit for device password attempts 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Set the Number of Password Attempts field. Press the Menu key. Click Save. Password keeper About the password keeper Use the password keeper to store all your passwords in one place. The password keeper is designed to protect your passwords with a password keeper password. When you type this password, the password keeper decrypts your passwords. You can also use the password keeper to generate random passwords that contain numbers, letters, and symbols. Add a password to the password keeper 1. 2. 3. 4. 5. In the password keeper, press the Menu key. Click New. Type the password information. Click the trackball. Click Save. Generate a random password 1. 2. 3. 4. 5. 6. 7. In the password keeper, press the Menu key. Click New. Click the trackball. Click Random Password. Type the password information. Click the trackball. Click Save. Set criteria for randomly generated passwords 1. In the password keeper, press the Menu key. 2. Click Options. 250 3. Set the random password fields. 4. Press the Menu key. 5. Click Save Options. View a password in the password keeper In the password keeper, click a password. Change a password in the password keeper 1. 2. 3. 4. 5. 6. In the password keeper, highlight a password. Press the Menu key. Click Edit. Change the password information. Click the trackball. Click Save. Hide passwords in the password keeper 1. In the password keeper, press the Menu key. 2. Click Options. 3. Set the Show Password field to No. 4. Press the Menu key. 5. Click Save Options. To show passwords in the password keeper again, set the Show Password field to Yes. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in the phone, a message list, the address book, the calendar, the task list, the memo list, or the password keeper. 1. 2. 3. 4. 5. In an application, press the Menu key. Click Options or General Options. Change the Confirm Delete field to No. Press the Menu key. Click Save. Delete a password from the password keeper 1. In the password keeper, highlight a password. 2. Press the Menu key. 251 3. Click Delete. Change the password keeper password 1. In the password keeper, press the Menu key. 2. Click Change password. Copy a password 1. In the password keeper, highlight a password. 2. Press the Menu key. 3. Click Copy Username or Copy Password. To clear the clipboard, press the Menu key. Click Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboard. Prevent password copying 1. 2. 3. 4. In the password keeper, press the Menu key. Click Options. Set the Allow Clipboard Copy field to No. Press the Menu key. 5. Click Save Options. Set a limit for password attempts in the password keeper 1. 2. 3. 4. 5. In the password keeper, press the Menu key. Click Options. Set the Password Attempts field. Press the Menu key. Click Save Options. Encryption About content protection Content protection is designed to encrypt your BlackBerry® device data. When content protection is turned on, your device uses a private key to encrypt data as it is stored on the device, including data that your device receives when it is locked. Your device decrypts data as you access it. You can set content protection to include or exclude your contacts. If you turn on content protection for contacts and you receive a call when the device is locked, the caller name does not appear on the screen. 252 When you lock your device, an open lock indicator appears in the device status section of the screen to indicate that your device is deleting a copy of the private key from the temporary device memory. A lock indicator appears when the device has deleted the key. Protect your device data Verify that you have set a BlackBerry® device password. 1. 2. 3. 4. 5. 6. In the device options, click Security Options. Click General Settings. Set the Content Protection field to Enabled. To set content protection to exclude your contacts, set the Include Address Book field to No. Press the Menu key. Click Save. Set content protection strength Verify that content protection is turned on. You can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked. 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Set the Strength field. Press the Menu key. Click Save. About encryption keys If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server or BlackBerry® Desktop Redirector, your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device. You should generate a new encryption key every 2 weeks. Generate an encryption key Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator.. If your device is associated with an email account that uses a BlackBerry Enterprise Server that does not support this feature, you can generate an encryption key using the email settings tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. 1. 2. 3. 4. In the device options, click Security Options. Click General Settings. Click a service. Click Regenerate Encryption Key. 253 About content compression Content compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When content compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep content compression turned on. If content compression and content protection are turned on, your device compresses device data before encrypting it. Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from your BlackBerry® device memory. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches. When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in the following situations: • • • • • when you insert your device in a holster when you do not use your device for a specified period of time when you synchronize with your computer when you change the time or the time zone for your device when you lock your device Turn on memory cleaning 1. 2. 3. 4. 5. In the device options, click Security Options. Click Memory Cleaning. Change the Status field to Enabled. Press the Menu key. Click Save. Change when your device deletes sensitive data from the device memory 1. In the device options, click Security Options. 2. Click Memory Cleaning. 3. Perform any of the following actions: • To prevent your BlackBerry® device from deleting sensitive data from the device memory when you insert your device in a holster, change the Clean When Holstered field to No. 254 • To prevent your device from deleting sensitive data from the device memory when your device remains idle for a specified period of time, change the Clean When Idle field to No. • To change how long your device waits after you stop using it before it deletes sensitive data from the device memory, change the Idle Timeout field. 4. Press the Menu key. 5. Click Save. Delete sensitive application data from the device memory 1. 2. 3. 4. In the device options, click Security Options. Click Memory Cleaning. In the Registered Cleaners section, click an application. Perform one of the following actions: • To delete sensitive data for the highlighted application, click Clean . Click OK. • To delete sensitive data for all applications, click Clean Now. View the icon for the memory cleaning application on the Home screen 1. 2. 3. 4. 5. In the device options, click Security Options. Click Memory Cleaning. Change the Show Icon on Home Screen field to Yes. Press the Menu key. Click Save. Advanced security About security self-tests Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The tests should run automatically when your device restarts. Verify security software 1. 2. 3. 4. In the device options, click Security Options. Click General Settings. Press the Menu key. Click Verify Security Software. 255 About two-factor authentication Two-factor authentication, which requires an item that you have (for example, a smart card) and an item that you know (for example, a pass phrase), is designed to provide additional security for your BlackBerry® device. You can use a smart card for two-factor authentication when you log in to your device, or you can use a software token for two-factor authentication when you log in to a VPN, connect to a WiFi® network, or use your device with RSA® software as a hardware token. If you use two-factor authentication, you must type your pass phrase when you • • • • • • unlock your device change a general security option on your device change a smart card option use your device with RSA software log in to a VPN connect to a Wi-Fi network About certificates You can use certificates if you install the S/MIME Support Package for BlackBerry® devices. For more information, see the user guide supplement for the S/MIME Support Package for BlackBerry devices. About the key store You can use the key store if you install the S/MIME Support Package for BlackBerry® devices or the PGP® Support Package for BlackBerry® devices. For more information, see the user guide supplement for the S/MIME Support Package for BlackBerry devices or the PGP Support Package for BlackBerry devices. About PGP keys You can use PGP® keys if you install the PGP® Support Package for BlackBerry® devices. For more information, see the user guide supplement for the PGP Support Package for BlackBerry devices. Smart cards About smart password entry If you use two-factor authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field. When you type the password again, your device applies a smart password filter to the password field. If the password is numeric, a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers. If the password is alphanumeric, an ABC indicator appears beside the password field. Prerequisites: Smart password entry • Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry® device. 256 • Verify that two-factor authentication is turned on. Turn off smart password entry You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry® device password or smart card password based on the smart password filter that your device applies to password fields. 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Set the Smart Password Entry field to Disabled. Press the Menu key. Click Save. To turn on smart password entry again, set the Smart Password Entry field to Enabled. Switch smart password filters In a blank password field, press the Enter key. The indicator for the new smart password filter appears beside the password field. Prerequisites: Authentication certificates • Verify that the correct smart card driver and smart card reader driver are installed on your BlackBerry® device. • Verify that you have imported a certificate from your smart card that you can use for signing and verification. For more information, see the user guide supplement for the S/MIME Support Package for BlackBerry® devices. • Verify that you have set a device password. • Verify that two-factor authentication is turned on. • Verify that you have the smart card password. You should have received this password when you received your smart card. Use a certificate to authenticate your smart card If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry® device. 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Set the Authentication Certificate field. Press the Menu key. Click Save. To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None. Software tokens About software tokens You might need a software token to log in to a VPN or to connect to your organization's network using a Wi-Fi® network. A software token includes a token code that your BlackBerry® device regenerates periodically and a PIN. For more information about software tokens, contact your system administrator. Change the PIN for a software token on your device 1. In the device options, click Security Options. 2. Click Software Tokens. 257 3. Click a software token. 4. Click Specify PIN. VPN settings About VPN profiles A VPN profile contains the information that you require to log in to a VPN. If your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi® network. Depending on your organization, you might have more than one VPN profile on your BlackBerry® device. For more information about VPN profiles, contact your system administrator. Prerequisites: Logging in to a VPN • Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your system administrator. • Verify that the Wi-Fi® network that your device is connected to supports connections to a VPN. For more information, contact your system administrator. • If you use a software token to log in to a VPN, verify that the software token is on your device and that the software token information that appears in the VPN profile is correct. Log in to a VPN 1. 2. 3. 4. In the device options, click Security Options. Click VPN. Select the Enable VPN check box. Click Log in. Change the user name and password for a VPN profile 1. 2. 3. 4. 5. 6. 7. 8. 9. 258 In the device options, click Security Options. Click VPN. Highlight a VPN profile. Press the Menu key. Click Edit. In the User name field, change the user name. In the User password field, change the user password. Press the Menu key. Click Save. Change the software token for a VPN profile Verify that the software token that you want to use is installed on your BlackBerry® device. For more information, contact your system administrator. 1. 2. 3. 4. 5. 6. 7. 8. In the device options, click Security Options. Click VPN. Highlight a VPN profile. Press the Menu key. Click Edit. Set the Token serial number field. Press the Menu key. Click Save. Security troubleshooting I cannot type a password Verify that you are using the multi-tap input method. I cannot unlock my device using my smart card Try performing the following actions: • Verify that the correct smart card is inserted in the smart card reader. • Verify that the smart card is inserted in the smart card reader correctly. I cannot connect to a Wi-Fi network or log in to a VPN using a software token Verify that the time on your BlackBerry® device is synchronized with the network time. My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password. To continue typing your device password, press the Escape key. 259 260 Third-party application control About permissions for third-party applications You can set permissions that control how third-party applications on your BlackBerry® device interact with the other applications on your device. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth® connections. If you have added third-party applications to your device, the device firewall is designed to prevent these applications from sending or receiving data without your knowledge. Before a third-party application sends or receives data, a dialog box prompts you to accept or deny the connection request. If you turn off the prompt, you can reset the firewall options to receive the connection prompt again. Reset connection permissions for third-party applications 1. 2. 3. 4. In the device options, click Security Options. Click Firewall. Press the Menu key. Click Reset Settings. About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection. Set up a direct Internet connection for a third-party application Verify that you have an APN and that you have the user name and password for the APN. For more information, contact your wireless service provider. 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click TCP. Type the APN information. Press the Menu key. Click Save. Set permissions for a third-party application Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry® device. For more information about how changing these permissions might affect the operation of the applications on your device, contact your system administrator or wireless service provider. 261 1. 2. 3. 4. In the device options, click Advanced Options. Click Applications. Highlight a third-party application. Press the Menu key. 5. Perform one of the following actions: • To set permissions for the highlighted third-party application, click Edit Permissions. • To set permissions for all third-party applications, click Edit Default Permissions. 6. 7. 8. 9. Expand Connections, Interactions, or User Data. Change the permission fields. Press the Menu key. Click Save. Connection permissions for third-party applications USB: Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry® device. Bluetooth: Set whether third-party applications can use Bluetooth® connections. Wi-Fi: Set whether third-party applications can use Wi-Fi® connections. Phone: Set whether third-party applications can make calls or access call logs. Location (GPS): Set whether third-party applications can use your GPS location information. Company Network: Set whether third-party applications can access the Internet or your organization's intranet using your organization's network. Carrier Internet: Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or a WAP gateway). Interaction permissions for third-party applications Interprocess Communication: 262 Set whether third-party applications can communicate with other applications on your BlackBerry® device, such as the device runtime store, the persistent store, or global events. Device Settings: Set whether third-party applications can turn on or turn off your device or change device options, such as display options. Module Management: Set whether third-party applications can add or delete application modules or access module information such as an application name or version. Keystroke Injection: Set whether third-party applications can simulate actions, such as pressing a key on your device. Browser Filters: Set whether third-party applications can register browser filters with the browser on your device to add, change, or delete web site content before it appears in your browser. Theme Data: Set whether your device can use third-party applications as a source for customized themes. Data permissions for third-party applications Email: Set whether third-party applications can access email, SMS text, or PIN messages on your BlackBerry® device. PIM: Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos. Files: Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using the media manager tool of the BlackBerry® Desktop Manager or Bluetooth® technology. Key Store: Set whether third-party applications can access certificates or keys in the key store on your device. Key Store Medium Security: Set whether third-party applications can access certificates or keys in the key store if your device caches the key store password. 263 264 BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds. BrickBreaker capsules Long: This capsule makes the paddle longer. Slow: This capsule slows down the ball. Gun: This capsule enables you to shoot three bullets at the bricks; a bullet can destroy unbreakable bricks. Laser: This capsule enables you to shoot unlimited laser beams at the bricks. Multi: This capsule puts four balls in play. Catch: This capsule enables you to catch and hold the ball. Flip: This capsule changes the direction of the paddle. Wrap: This capsule enables you to move the paddle beyond the edge of the screen. Bomb: This capsule destroys the next brick that you hit and damages nearby bricks. Life: This capsule gives you an additional life. 265 BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points Play BrickBreaker • To move the paddle, roll the trackball. • To release the ball in catch mode, press the Space key. • To shoot the laser or gun, press the Space key. Adjust the volume • To increase the volume, press the Volume Up key. • To decrease the volume, press the Volume Down key. Set the paddle speed 1. In BrickBreaker, press the Menu key. 2. Click Options. 3. Perform any of the following actions: • To set the paddle speed, set the Paddle movement speed field. • To accelerate the paddle as you roll the trackball, select the Paddle acceleration check box. 4. Press the Menu key. 5. Click Save. 266 Submit a score to the BrickBreaker high score web site 1. In BrickBreaker, press the Menu key. 2. Click Send High Score. Check the high scores on the BrickBreaker web site 1. In BrickBreaker, press the Menu key. 2. Click High Scores. 267 268 Service books About service books Service books determine which services are available on your BlackBerry® device. Your system administrator or wireless service provider can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry® Desktop Manager. Accept a service book 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Service Book. Highlight the new service book. Press the Menu key. Click Accept. Delete a service book 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Service Book. Highlight a service book. Press the Menu key. Click Delete. To restore a service book, press the Menu key. Click Undelete. 269 270 Troubleshooting BlackBerry basics troubleshooting No application opens when I press a Convenience key Verify that you have not deleted the application that you assigned to the key. Assign a different application to the key. Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If a system administrator has set an option for you, a red lock indicator appears beside the option field. For more information about the features that are available on your device, contact your system administrator or wireless service provider. Phone troubleshooting I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. • If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. • If you are not receiving calls, verify that call blocking and call forwarding are turned off. • If your SIM card supports more than one phone number, but you have only one phone number, verify that the phone number is set as the primary number. My phone number appears as Unknown in the phone Try changing the phone number on your SIM card to change how your phone number appears in the phone. In the device options, click Advanced Options. Click SIM Card. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball. Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to make and receive calls. 271 I cannot make calls using a voice command Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. • If your keyboard is locked, unlock your keyboard. • Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. My device does not recognize names or numbers in voice commands Try performing the following actions: • Say the first name and the last name of your contact. • Use standard pronunciation rules when you say a voice command. • If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your device often identifies incorrect matches, set the matching sensitivity level to reject more. • Adapt digit dialing to improve voice recognition of numbers. I cannot check my voice mail If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Try checking the voice mail for your alternate phone number. I cannot join a call If your BlackBerry® device is associated with an enterprise voice phone number, you cannot join a call that you make from or receive to your enterprise voice phone number with a call that you make from or receive to the phone number provided by your wireless service provider. Voice dialing troubleshooting I cannot make calls using a voice command Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. • If your keyboard is locked, unlock your keyboard. 272 • Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. My device does not recognize names or numbers in voice commands Try performing the following actions: • Say the first name and the last name of your contact. • Use standard pronunciation rules when you say a voice command. • If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your device often identifies incorrect matches, set the matching sensitivity level to reject more. • Adapt digit dialing to improve voice recognition of numbers. Camera troubleshooting I cannot save pictures Your BlackBerry® device memory or media card might not have enough available memory to save pictures. Try performing the following actions: • If you are trying to save a picture to your device memory, delete old data or messages from your device. • If you are trying to save a picture on your media card, delete old media files. • In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or normal pictures. • Increase the maximum amount of memory available for pictures. The flash dims or turns off If the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off. Some pictures that I take are blurry In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation point indicator appears at the bottom of the screen. Message troubleshooting I cannot send messages Try performing the following actions: 273 • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. • If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact. • If you created an email address or added an existing email address to your device using the email setup screen, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), use the email setup screen to send a service book to your device. • If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now. • Generate an encryption key. • Verify that data service is turned on. • Resend the message. I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • If you created an email address or added an existing email address to your device using the email setup screen, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), use the email setup screen to send a service book to your device. • If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now. • Verify that data service is turned on. • If you use email message filters, verify that the options for email message filters are set correctly. • Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from. • If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to the Wi-Fi network or log in to the VPN again. • Verify that your device is not blocking messages. For more information, contact your system administrator. I cannot file email messages Try performing the following actions: • Verify that wireless email reconciliation is turned on. • If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. 274 I received notification of a new message, but no new messages appear in my message list If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message. Some messages no longer appear on my device If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved messages. If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device. A message or attachment is truncated Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All. Some email message folders appear dimmed If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed. Try performing the following actions: • Wait for a few seconds. The email message folders might become available after a short period of time. • Turn off wireless email reconciliation, and then turn it on again. Email message filters are not working correctly Try performing the following actions: • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device. To view the shortcuts for viewing one type of message in a message list, view your list of saved searches. I cannot send SMS text messages Try performing the following actions: 275 • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. • Verify that your wireless service plan includes this service. • Verify that fixed dialing is turned off. I am not receiving SMS text messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • Verify that your wireless service plan includes this service. • Verify that your SIM card has enough available memory to store received SMS text messages. I cannot turn on cell broadcasting Your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support. I cannot attach a file to an MMS message Try performing the following actions: • • • • Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file). Verify that the file size does not exceed 300 KB. Verify that the file is not copyright protected. If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message. Typing troubleshooting I cannot type a password Verify that you are using the multi-tap input method. SureType technology does not recognize a word Use the list that appears when you type to help you build words that SureType® technology does not recognize. Press the letter key for the first letter in the word once. Highlight a letter in the list. Press the letter key for the next letter in the word once. Highlight a letter combination. Click the trackball. Continue typing the word. I cannot check spelling You can only check spelling in English, French, German, Italian, and Spanish. 276 You can only check the spelling of text that you type. Attachment troubleshooting A skipped content bar appears in a document More attachment content is available for you to download to your BlackBerry® device. To download the content, click the skipped content bar. Click More. A message or attachment is truncated Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All. A question mark appears on a slide A question mark appears on a slide if your BlackBerry® device has not downloaded the slide. To view the slide, highlight the slide. Click the trackball. Click Retrieve. Synchronization troubleshooting Email messages are not reconciling over the wireless network Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. In a message list, press the Menu key. Click Reconcile Now. I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help. Email messages are not being deleted over the wireless network Try performing the following actions: • If you delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/ Delete key. If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email reconciliation. 277 • In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld. Organizer data is not synchronizing over the wireless network Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that wireless data synchronization is turned on in the address book, calendar, task list, and memo list. Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer. Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer. Browser troubleshooting No browser is available on my device Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes this service. I cannot set up automatic synchronization for bookmarks When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off. Application troubleshooting I cannot add applications Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your device has enough memory to add the application. 278 My device does not have enough available memory to upgrade the BlackBerry Device Software Try performing the following actions: • Delete media files, display languages, or third-party applications that you do not use. • Transfer media files that you have stored in the BlackBerry® device memory to a media card. Media troubleshooting I cannot play a video Your BlackBerry® device might not support the size or file format of the video file. I cannot open media files Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode. • If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager tool of the BlackBerry® Desktop Manager. • If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode is turned off on your device. • If you encrypted the media files on your media card using a media card encryption key and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. In the media card options, change the Encryption Mode field to None or Security Password. My device does not recognize my media card Disconnect your BlackBerry® device from your computer. Turn off mass storage mode support. Format the media card. My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry® device password and you reset your device, unlock your device. Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. 279 If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network. Contact troubleshooting Custom address book field data is not appearing on my computer You can only synchronize the data in a custom address book field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom address book field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer. Caller ID pictures are not appearing on my device If your BlackBerry® device is associated with a Microsoft® Outlook® 2000 email account and you add a picture for a contact in the email application on your computer, verify that the file name for the picture is ContactPicture.jpg. Calendar troubleshooting I cannot schedule appointments that span multiple days If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days. I cannot set some fields when scheduling appointments If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting. Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer. Bluetooth technology troubleshooting I cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined. On your BlackBerry® device, in the Enter passkey for field, try typing 0000. 280 My list of paired Bluetooth enabled devices does not appear Try performing the following actions: • Verify that Bluetooth® technology is turned on. • Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list. I cannot pair with a Bluetooth enabled device Try performing the following actions: • Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device. • Allow the Bluetooth enabled device to discover your BlackBerry device. In the Bluetooth setup application, click Allow another device to find me. • Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device options, click Bluetooth. Click a Bluetooth enabled device. Click Device Properties. Change the Encryption field to Disabled. Press the Menu key. Click Save. I cannot share contacts with a paired Bluetooth enabled device Try performing the following actions: • Verify that Bluetooth® technology is turned on. • Verify that your BlackBerry® device is paired with the Bluetooth enabled device. • Verify that, in the Bluetooth options, the Address Book Transfer field is set to Enabled. • Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device. Date and time troubleshooting The time on my device is incorrect Try performing the following actions: • If you have traveled to a different time zone, set the Time Zone field to display the correct time zone. • If you have set the Date/Time Source field to Network, try setting the Date/Time Source field to BlackBerry. 281 Notification profile troubleshooting My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection. I am not receiving notification for incoming calls or messages Try performing the following actions: • In the profile list, verify that the Off profile is not selected. • In a notification profile exception, verify that the Custom Phone Tune field is not set to Mute. I cannot set some fields when creating a Calls From notification profile exception If you assign a custom ring tone to a contact in the address book, a Calls From profile exception appears in the profile list. Because these exceptions are for calls only, you can only set the Custom Phone Tune field. Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackball or press a key. My display changed Depending on your theme, display options, such as your font and Home screen background, might change when you switch themes. Language troubleshooting Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters. For more information, contact your system administrator or your wireless service provider. Wireless network coverage troubleshooting I cannot connect to a wireless network Try performing the following actions: 282 • Verify that your SIM card is inserted in your BlackBerry® device correctly. • Verify that you have turned on the connection to the wireless network. • Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again. • If your wireless service provider supports UMA, verify that your connection preference is not set to UMA-only. I cannot connect to a Wi-Fi network Try performing the following actions: • Verify that you have turned on the connection to the Wi-Fi® network. • Verify that you are in a Wi-Fi coverage area. • If the Wi-Fi network does not appear in the Setup Wi-Fi application and you know the network name, connect to the Wi-Fi network manually. • Verify that the connection options in the Setup Wi-Fi application are correct. If you have already verified these options, verify that the advanced connection settings for the Wi-Fi network are correct. • If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your device to scan for available Wi-Fi networks. • If your wireless service provider supports UMA, verify that your preferred network type is not set to WAN-only. • If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server. • If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your BlackBerry® device. I cannot synchronize a certificate Verify that the certificate synchronization tool of the BlackBerry® Desktop Manager is installed on your computer. If the certificate synchronization tool is not installed on your computer, re-install the BlackBerry® Desktop Software. For more information about installing the BlackBerry Desktop Software, see the printed documentation that came with your BlackBerry device. Security troubleshooting I cannot type a password Verify that you are using the multi-tap input method. I cannot unlock my device using my smart card Try performing the following actions: • Verify that the correct smart card is inserted in the smart card reader. • Verify that the smart card is inserted in the smart card reader correctly. 283 My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password. To continue typing your device password, press the Escape key. I cannot connect to a Wi-Fi network or log in to a VPN using a software token Verify that the time on your BlackBerry® device is synchronized with the network time. Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or system administrator might ask you to run and submit a diagnostic report. Your wireless service provider or system administrator can use the report to help you troubleshoot the problem. Run a diagnostic report 1. 2. 3. 4. 5. In the device options, click Mobile Network. Press the Menu key. Click Diagnostics Test. Press the Menu key. Click Run. View a diagnostic report 1. 2. 3. 4. 5. 6. In the device options, click Mobile Network. Press the Menu key. Click Diagnostics Test. Highlight a report. Press the Menu key. Click View Report. Submit a diagnostic report 1. In the device options, click Mobile Network. 2. Press the Menu key. 284 3. 4. 5. 6. Click Diagnostics Test. Highlight a report. Press the Menu key. Click Email Report or PIN Report. Delete a diagnostic report 1. 2. 3. 4. 5. 6. In the device options, click Mobile Network. Press the Menu key. Click Diagnostics Test. Highlight a report. Press the Menu key. Click Delete or Delete All. Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient. 1. 2. 3. 4. 5. 6. 7. 8. In the device options, click Mobile Network. Press the Menu key. Click Diagnostics Test. Press the Menu key. Click Options. Type the contact information. Press the Menu key. Click Save. View the version number of the BlackBerry Device Software on your device In the device options, click About. To return to the device options, press the Escape key twice. I cannot run or submit a diagnostic report Try performing the following actions: • Try running the diagnostic report again. In the diagnostic report, press the Menu key. Click Repeat All Steps. • If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address. 285 Wi-Fi diagnostic reports About Wi-Fi diagnostic reports Wi-Fi® diagnostic reports provide Wi-Fi configuration and connection information for your BlackBerry® device. If you cannot connect to a Wi-Fi network or access services such as email messaging, your wireless service provider or system administrator might ask you to submit a Wi-Fi diagnostic report. Your wireless service provider or system administrator can use the report to help you troubleshoot the problem. Submit a Wi-Fi diagnostic report 1. 2. 3. 4. 5. In the device options, click Wi-Fi Connections. Press the Menu key. Click Wi-Fi Diagnostics. Press the Menu key. Click Email Report or PIN Report. Include advanced data in Wi-Fi diagnostic reports 1. 2. 3. 4. 5. 6. 7. 8. In the device options, click Wi-Fi Connections. Press the Menu key. Click Wi-Fi Diagnostics. Press the Menu key. Click Options. Change the Display Mode field to Advanced. Press the Menu key. Click Save. Set a default recipient for Wi-Fi diagnostic reports If you set a default recipient, each time that you submit a Wi-Fi® diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient. 1. 2. 3. 4. 5. 6. 7. 286 In the device options, click Wi-Fi Connections. Press the Menu key. Click Wi-Fi Diagnostics. Press the Menu key. Click Options. Type the contact information. Press the Menu key. 8. Click Save. 287 288 Legal notice ©2007 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, BlackBerry, "Always On, Always Connected" and the "envelope in motion" symbol are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. Adobe and Acrobat are trademarks of Adobe Systems Incorporated. Bluetooth is a trademark of Bluetooth SIG. IBM, Domino, Lotus , and Lotus Notes are trademarks of International Business Machines Corporation. JavaScript is a trademark of Sun Microsystems, Inc. Microsoft, Outlook, PowerPoint, and Windows are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell, Inc. PGP is a trademark of PGP Corporation. vCard is a trademark of the Internet Mail Consortium. Wi-Fi, Wi-Fi Protected Access, and WPA are trademarks of the Wi-Fi Alliance. All other brands, product names, company names, trademarks, and service marks are the properties of their respective owners. The BlackBerry device and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents. This document is provided "as is" and Research In Motion Limited and its affiliated companies ("RIM") assume no responsibility for any typographical, technical, or other inaccuracies in this document. In order to protect RIM proprietary and confidential information and/or trade secrets, this document may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this document; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this document to you in a timely manner or at all. RIM MAKES NO REPRESENTATIONS, WARRANTIES, CONDITIONS, OR COVENANTS, EITHER EXPRESS OR IMPLIED (INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, MERCHANTABILITY, DURABILITY, TITLE, OR RELATED TO THE PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE REFERENCED HEREIN OR PERFORMANCE OF ANY SERVICES REFERENCED HEREIN). IN CONNECTION WITH YOUR USE OF THIS DOCUMENTATION, NEITHER RIM NOR ITS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR CONSULTANTS SHALL BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER BE THEY DIRECT, ECONOMIC, COMMERCIAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR INDIRECT DAMAGES, EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS. This document might contain references to third-party sources of information, hardware or software, products or services and/or thirdparty web sites (collectively the "Third-Party Information"). RIM does not control, and is not responsible for, any Third-Party Information, including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third-Party Information. The inclusion of Third-Party Information in this document does not imply endorsement by RIM of the Third-Party Information or the third party in any way. Installation and use of Third-Party Information with RIM's products and services may require one or more patent, trademark, or copyright licenses in order to avoid infringement of the intellectual property rights of others. Any dealings with Third-Party Information, including, without limitation, compliance with applicable licenses and terms and conditions, are solely between you and the third party. You are solely responsible for determining whether such third-party licenses are required and are responsible for acquiring any such licenses relating to Third-Party Information. To the extent that such intellectual property licenses may be required, RIM expressly recommends that you do not install or use Third-Party Information until all such applicable licenses have been acquired by you or on your behalf. Your use of Third-Party Information shall be governed by and subject to you agreeing to the terms of the Third-Party Information licenses. Any Third-Party Information that is provided with RIM's products and services is provided "as is". RIM makes no representation, warranty or guarantee whatsoever in relation to the Third-Party Information and RIM assumes no liability whatsoever in relation to the Third-Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages. 289 BlackBerry® Pearl™ 8120 smartphone model number: RBR41GW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada 290
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