BlackBerry RBZ40GW Handheld Blackberry with GSM/GPRS/EDGE 850/1900, 802.11/b/g, Bluetooth and GPS User Manual BlackBerry Curve 8900 Smartphone 4 6 1 Help
BlackBerry Limited Handheld Blackberry with GSM/GPRS/EDGE 850/1900, 802.11/b/g, Bluetooth and GPS BlackBerry Curve 8900 Smartphone 4 6 1 Help
Contents
- 1. User Guide
- 2. Safety and Product Information
User Guide
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| Document ID | 1028982 |
| Application ID | DqQK+W2UOHg38AacHn1l6w== |
| Document Description | User Guide |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 104.22kB (1302747 bits) |
| Date Submitted | 2008-11-12 00:00:00 |
| Date Available | 2008-12-27 00:00:00 |
| Creation Date | 2008-08-19 16:26:22 |
| Producing Software | Hyf PDF Output Library 2.3.0 (Windows) |
| Document Lastmod | 2008-10-06 12:33:54 |
| Document Title | BlackBerry Curve 8900 Smartphone - 4.6.1 - Help |
| Document Creator | XSL Formatter V3.4 R1 |
| Document Author: | Research In Motion |
Help BlackBerry Curve 8900 Smartphone Version: 4.6.1 SWD-454228-0819041556-001 Contents Shortcuts....................................................................................................................................................................................................................................... BlackBerry basics shortcuts................................................................................................................................................................................................................. Phone shortcuts..................................................................................................................................................................................................................................... Message shortcuts................................................................................................................................................................................................................................. Attachment shortcuts............................................................................................................................................................................................................................ Camera and video camera shortcuts.................................................................................................................................................................................................. Media shortcuts...................................................................................................................................................................................................................................... Browser shortcuts.................................................................................................................................................................................................................................. Calendar shortcuts................................................................................................................................................................................................................................ Typing shortcuts..................................................................................................................................................................................................................................... Search shortcuts.................................................................................................................................................................................................................................... Map shortcuts......................................................................................................................................................................................................................................... 10 11 11 11 12 12 13 13 Phone............................................................................................................................................................................................................................................. Phone basics........................................................................................................................................................................................................................................... Emergency calls..................................................................................................................................................................................................................................... Volume..................................................................................................................................................................................................................................................... Voice mail................................................................................................................................................................................................................................................ Speed dial................................................................................................................................................................................................................................................ Voice dialing........................................................................................................................................................................................................................................... Conference calls..................................................................................................................................................................................................................................... Call logs................................................................................................................................................................................................................................................... Call waiting............................................................................................................................................................................................................................................. Call forwarding....................................................................................................................................................................................................................................... Call blocking........................................................................................................................................................................................................................................... Fixed dialing........................................................................................................................................................................................................................................... Smart dialing.......................................................................................................................................................................................................................................... TTY support............................................................................................................................................................................................................................................. Multiple phone numbers....................................................................................................................................................................................................................... Phone options......................................................................................................................................................................................................................................... Phone shortcuts..................................................................................................................................................................................................................................... Phone troubleshooting.......................................................................................................................................................................................................................... 15 15 17 17 18 19 19 21 23 24 24 26 27 28 29 30 30 32 32 Messages....................................................................................................................................................................................................................................... Message basics...................................................................................................................................................................................................................................... Email messages...................................................................................................................................................................................................................................... PIN messages......................................................................................................................................................................................................................................... SMS text messages................................................................................................................................................................................................................................ MMS messages....................................................................................................................................................................................................................................... Message list options.............................................................................................................................................................................................................................. 35 35 40 47 48 51 54 Message shortcuts................................................................................................................................................................................................................................. S/MIME-protected messages.............................................................................................................................................................................................................. PGP protected messages...................................................................................................................................................................................................................... Message troubleshooting..................................................................................................................................................................................................................... 58 59 65 70 Attachments................................................................................................................................................................................................................................. Attachment basics................................................................................................................................................................................................................................. Document attachments........................................................................................................................................................................................................................ Spreadsheet attachments.................................................................................................................................................................................................................... Media attachments................................................................................................................................................................................................................................ Presentation attachments.................................................................................................................................................................................................................... vCard contact attachments.................................................................................................................................................................................................................. Attachment shortcuts............................................................................................................................................................................................................................ Attachment troubleshooting................................................................................................................................................................................................................ 75 75 77 77 78 79 80 80 81 Camera and video camera......................................................................................................................................................................................................... Take a picture......................................................................................................................................................................................................................................... Pan a picture........................................................................................................................................................................................................................................... Zoom in to or out from a picture.......................................................................................................................................................................................................... Record a video........................................................................................................................................................................................................................................ Camera and video camera options...................................................................................................................................................................................................... Camera and video camera shortcuts.................................................................................................................................................................................................. Camera and video camera troubleshooting....................................................................................................................................................................................... 83 83 83 83 83 84 85 86 Media............................................................................................................................................................................................................................................. Transferring and downloading media files........................................................................................................................................................................................ Playing media files and recording voice notes.................................................................................................................................................................................. Managing media files............................................................................................................................................................................................................................ Viewing pictures.................................................................................................................................................................................................................................... Managing pictures................................................................................................................................................................................................................................. Media card and mass storage mode options..................................................................................................................................................................................... Media shortcuts...................................................................................................................................................................................................................................... Media troubleshooting.......................................................................................................................................................................................................................... 87 87 89 91 94 96 97 99 99 Browser.......................................................................................................................................................................................................................................... Browser basics........................................................................................................................................................................................................................................ Browser bookmarks............................................................................................................................................................................................................................... Web feeds................................................................................................................................................................................................................................................ Browser options...................................................................................................................................................................................................................................... Browser security..................................................................................................................................................................................................................................... Browser push.......................................................................................................................................................................................................................................... Browser shortcuts.................................................................................................................................................................................................................................. 101 101 104 106 108 111 113 114 Browser troubleshooting...................................................................................................................................................................................................................... 115 Date, time, and alarm................................................................................................................................................................................................................. Set the date and time............................................................................................................................................................................................................................ Get the date and time from the wireless network automatically................................................................................................................................................... Change what appears on the display when your device is charging............................................................................................................................................ Change the clock face........................................................................................................................................................................................................................... Display a second time zone.................................................................................................................................................................................................................. Turn on bedside clock mode................................................................................................................................................................................................................. Set options for bedside clock mode.................................................................................................................................................................................................... Turn on the alarm................................................................................................................................................................................................................................... Silence the alarm................................................................................................................................................................................................................................... Change alarm notification options..................................................................................................................................................................................................... Use the stopwatch................................................................................................................................................................................................................................. Set the timer........................................................................................................................................................................................................................................... Change timer notification options...................................................................................................................................................................................................... Date, time, and alarm troubleshooting............................................................................................................................................................................................... 117 117 117 117 118 118 118 118 119 119 119 119 119 120 120 Personal organizer...................................................................................................................................................................................................................... Contacts.................................................................................................................................................................................................................................................. Calendar.................................................................................................................................................................................................................................................. Tasks........................................................................................................................................................................................................................................................ Memos..................................................................................................................................................................................................................................................... Categories............................................................................................................................................................................................................................................... Calculator................................................................................................................................................................................................................................................ 121 121 127 137 140 141 142 Notification profiles................................................................................................................................................................................................................... Notification basics................................................................................................................................................................................................................................. LED notification...................................................................................................................................................................................................................................... Custom notification............................................................................................................................................................................................................................... Notification profile troubleshooting................................................................................................................................................................................................... 145 145 147 148 150 Typing............................................................................................................................................................................................................................................ Typing basics.......................................................................................................................................................................................................................................... Typing input methods........................................................................................................................................................................................................................... Spelling checker..................................................................................................................................................................................................................................... Custom dictionary.................................................................................................................................................................................................................................. AutoText.................................................................................................................................................................................................................................................. Typing shortcuts..................................................................................................................................................................................................................................... Typing troubleshooting......................................................................................................................................................................................................................... 151 151 152 154 156 157 158 159 Language....................................................................................................................................................................................................................................... 161 Change the display language.............................................................................................................................................................................................................. Add a display language......................................................................................................................................................................................................................... Delete a display language.................................................................................................................................................................................................................... About typing input languages............................................................................................................................................................................................................. Change the typing input language..................................................................................................................................................................................................... Switch typing input methods............................................................................................................................................................................................................... Change the input options for SureType technology........................................................................................................................................................................ Change the voice dialing language.................................................................................................................................................................................................... Use a shortcut to switch typing input languages while you type.................................................................................................................................................. Change the shortcut for switching typing input languages........................................................................................................................................................... Turn off the shortcut for switching typing input languages........................................................................................................................................................... Change the display options for contacts........................................................................................................................................................................................... Language troubleshooting................................................................................................................................................................................................................... 161 161 161 161 161 161 162 162 162 162 163 163 163 Display and keyboard................................................................................................................................................................................................................. Backlighting............................................................................................................................................................................................................................................ Display options....................................................................................................................................................................................................................................... Keyboard options................................................................................................................................................................................................................................... Themes.................................................................................................................................................................................................................................................... Accessibility options.............................................................................................................................................................................................................................. Display troubleshooting........................................................................................................................................................................................................................ 165 165 165 167 168 169 169 Search............................................................................................................................................................................................................................................ Messages, attachments, and web pages............................................................................................................................................................................................ Organizer data....................................................................................................................................................................................................................................... Search shortcuts.................................................................................................................................................................................................................................... 171 171 173 174 Synchronization........................................................................................................................................................................................................................... About synchronization.......................................................................................................................................................................................................................... Reconcile email messages over the wireless network..................................................................................................................................................................... Delete email messages over the wireless network........................................................................................................................................................................... Prerequisites: Synchronizing organizer data over the wireless network...................................................................................................................................... Synchronize organizer data over the wireless network................................................................................................................................................................... About synchronization conflicts.......................................................................................................................................................................................................... Manage email reconciliation conflicts............................................................................................................................................................................................... Manage data synchronization conflicts............................................................................................................................................................................................. About backing up and restoring device data..................................................................................................................................................................................... Prerequisites: Restoring data over the wireless network................................................................................................................................................................ Delete all device data............................................................................................................................................................................................................................ Empty the deleted items folder on your computer from your device............................................................................................................................................ Synchronization troubleshooting........................................................................................................................................................................................................ 175 175 175 175 176 176 176 176 177 177 177 177 177 178 Bluetooth technology................................................................................................................................................................................................................. Bluetooth technology basics................................................................................................................................................................................................................ Bluetooth technology options.............................................................................................................................................................................................................. Bluetooth technology troubleshooting............................................................................................................................................................................................... 181 181 183 186 GPS technology........................................................................................................................................................................................................................... About GPS technology.......................................................................................................................................................................................................................... Get your GPS location........................................................................................................................................................................................................................... Turn off location aiding......................................................................................................................................................................................................................... GPS technology troubleshooting........................................................................................................................................................................................................ 189 189 189 189 189 Maps............................................................................................................................................................................................................................................... Map basics.............................................................................................................................................................................................................................................. Navigation.............................................................................................................................................................................................................................................. Maps bookmarks.................................................................................................................................................................................................................................... Map options............................................................................................................................................................................................................................................ Map shortcuts......................................................................................................................................................................................................................................... Maps troubleshooting........................................................................................................................................................................................................................... 191 191 193 193 194 196 196 BlackBerry Messenger............................................................................................................................................................................................................... Contacts.................................................................................................................................................................................................................................................. Groups..................................................................................................................................................................................................................................................... Conversations......................................................................................................................................................................................................................................... Availability.............................................................................................................................................................................................................................................. 197 197 198 199 202 Applications................................................................................................................................................................................................................................. Switch applications............................................................................................................................................................................................................................... Add an application................................................................................................................................................................................................................................. View properties for an application...................................................................................................................................................................................................... Delete a third-party application.......................................................................................................................................................................................................... Receive a device password prompt before you add an application............................................................................................................................................... View the size of an application database........................................................................................................................................................................................... About upgrading the BlackBerry Device Software........................................................................................................................................................................... Prerequisites: Upgrading the BlackBerry Device Software over the wireless network.............................................................................................................. Upgrade the BlackBerry Device Software......................................................................................................................................................................................... Return to the previous version of the BlackBerry Device Software............................................................................................................................................... Delete the previous version of the BlackBerry Device Software.................................................................................................................................................... Application troubleshooting................................................................................................................................................................................................................ 205 205 205 205 205 205 206 206 206 206 207 207 207 Wireless network coverage....................................................................................................................................................................................................... Find information about wireless coverage indicators...................................................................................................................................................................... Turn off a wireless connection............................................................................................................................................................................................................. 209 209 209 Network connection indicators........................................................................................................................................................................................................... Turn on wireless coverage notification............................................................................................................................................................................................... About the preferred wireless network list.......................................................................................................................................................................................... Add a wireless network to the preferred wireless network list....................................................................................................................................................... Change the order of preferred wireless networks............................................................................................................................................................................ Delete a wireless network from the preferred wireless network list............................................................................................................................................. Turn off data service.............................................................................................................................................................................................................................. About roaming........................................................................................................................................................................................................................................ Switch wireless networks manually.................................................................................................................................................................................................... Verify the status of network connections and services................................................................................................................................................................... Wi-Fi connection settings..................................................................................................................................................................................................................... Advanced Wi-Fi connection settings.................................................................................................................................................................................................. UMA connection settings..................................................................................................................................................................................................................... Wireless network coverage troubleshooting..................................................................................................................................................................................... 209 210 210 210 211 211 211 212 212 212 212 215 218 218 Power, battery, and memory..................................................................................................................................................................................................... Turn off your device............................................................................................................................................................................................................................... Set your device to turn on and turn off automatically..................................................................................................................................................................... Reset the device..................................................................................................................................................................................................................................... Check the battery power level............................................................................................................................................................................................................. Extend battery life................................................................................................................................................................................................................................. Format the device memory or a media card...................................................................................................................................................................................... View the amount of available memory............................................................................................................................................................................................... Best practice: Optimizing your device performance........................................................................................................................................................................ 221 221 221 221 221 221 222 222 222 SIM card........................................................................................................................................................................................................................................ About the SIM card phone book.......................................................................................................................................................................................................... Add a contact to your SIM card........................................................................................................................................................................................................... Copy contacts from your SIM card to your contact list.................................................................................................................................................................... Copy a contact from your contact list to your SIM card.................................................................................................................................................................. Change a SIM card contact.................................................................................................................................................................................................................. Delete a SIM card contact.................................................................................................................................................................................................................... Store SMS text messages on your SIM card...................................................................................................................................................................................... About SIM card security........................................................................................................................................................................................................................ Protect your SIM card with a PIN code.............................................................................................................................................................................................. Change the SIM card PIN code........................................................................................................................................................................................................... Change the display name for a phone number................................................................................................................................................................................. 225 225 225 225 225 226 226 226 226 226 227 227 Security......................................................................................................................................................................................................................................... Security basics........................................................................................................................................................................................................................................ Password keeper.................................................................................................................................................................................................................................... Encryption............................................................................................................................................................................................................................................... 229 229 230 232 Memory cleaning................................................................................................................................................................................................................................... Certificates.............................................................................................................................................................................................................................................. PGP keys................................................................................................................................................................................................................................................. Certificate servers.................................................................................................................................................................................................................................. Key stores................................................................................................................................................................................................................................................ Smart cards............................................................................................................................................................................................................................................. Software tokens..................................................................................................................................................................................................................................... VPN settings........................................................................................................................................................................................................................................... About security self-tests....................................................................................................................................................................................................................... Verify security software........................................................................................................................................................................................................................ Third-party application control........................................................................................................................................................................................................... Security troubleshooting...................................................................................................................................................................................................................... 234 235 241 246 248 250 253 253 255 255 255 258 Service books and diagnostic reports..................................................................................................................................................................................... Service books.......................................................................................................................................................................................................................................... Diagnostic reports................................................................................................................................................................................................................................. Wi-Fi diagnostic reports........................................................................................................................................................................................................................ 261 261 261 263 BrickBreaker................................................................................................................................................................................................................................. About BrickBreaker................................................................................................................................................................................................................................ BrickBreaker capsules........................................................................................................................................................................................................................... BrickBreaker scoring............................................................................................................................................................................................................................. Play BrickBreaker................................................................................................................................................................................................................................... Adjust the volume.................................................................................................................................................................................................................................. Set the paddle speed............................................................................................................................................................................................................................. Submit a score to the BrickBreaker high score web site................................................................................................................................................................. Check the high scores on the BrickBreaker web site....................................................................................................................................................................... 265 265 265 266 266 266 266 266 267 Glossary........................................................................................................................................................................................................................................ 269 Legal notice.................................................................................................................................................................................................................................. 275 Help Shortcuts Shortcuts Help Shortcuts BlackBerry basics shortcuts • • • • • • • • • To move the cursor, roll the trackball. To move back a screen, press the Escape key. To move to a list item or menu item, type the first letter of the item. To select or clear a check box, press the Space key. To view available values in a field, press the Alt key. To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key. To return to the Home screen or application list, press the End key. To switch between the active notification profile and the Vibrate notification profile, hold the Q key. To delete a highlighted item, press the Backspace/Delete key. Phone shortcuts • • • • • • • • • • • To answer a call, press the Send key. To check your voice mail, hold 1. To send an incoming call to voice mail when your device is inserted in a holster, hold the Volume Down key. To view your contact list in the phone application, hold the Send key. To set up speed dial for a contact, on the Home screen or in the phone application, hold the key that you would like to assign speed dial to. To add an extension to a phone number, press the Alt key and the X key. Type the extension number. To type a letter in a phone number field, press the Alt key and the letter key. To insert a plus sign (+) when typing a phone number, press the O key. To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the Speakerphone key again. To listen to a call using wired headphones, press the Speakerphone key. To stop listening to a call with wired headphones, press the Speakerphone key again. To switch phone numbers, in the phone application, click your active phone number. Click a phone number. Message shortcuts In a message • To reply to a message, press R. • To reply to all in an email message or a PIN message, press L. • To forward a message, press F. • To file a highlighted email message, press I. • To view the email address of a contact, highlight the contact in the To or From field. Press Q. To view the display name, press Q again. Attachment shortcuts Help • To move to the last cursor position after you close and reopen a received email message or PIN message, press G. In a message list • To open a highlighted message, press the Enter key. • To compose a message from a message list, press C. • To mark a message as opened or unopened, press the Alt key and U. • To view received messages, press the Alt key and I. • To view sent messages, press the Alt key and O. • To view voice mail messages, press the Alt key and V. • To view SMS text messages, press the Alt key and S. • To view call logs, press the Alt key and P. • To view all your messages, press the Escape key. Move around a message list • To move up a screen, press the Shift key and the Space key. • To move down a screen, press the Space key. • To move to the top of a message list, press T. • To move to the bottom of a message list, press B. • To move to the next date, press N. • To move to the previous date, press P. • To move to the next unopened item, press U. • To move to the next related message, press J. • To move to the previous related message, press K. Attachment shortcuts • • To search for text in an attachment, press F. To move to the last cursor position after closing and reopening an attachment, press G. In a spreadsheet • To move to a specific cell, press G. • To view the content of a cell, press the Space key. • To switch worksheets, press V. Highlight a worksheet. Press the Enter key. • To view hidden columns or rows, press H. To hide the columns or rows, press H. In a presentation • To switch presentation views, press M. • To move to the next slide when viewing a presentation in slide view, press N. • To move to the previous slide when viewing a presentation in slide view, press P. • To move to the last cursor position after closing and reopening a presentation attachment that you were viewing in text view or in text and slide view, press G. 10 Camera and video camera shortcuts Help Camera and video camera shortcuts • • • • • • • • • • • • • • To zoom in to a subject before taking a picture, press the Volume Up key. To zoom out from a subject before taking a picture, press the Volume Down key. To take a picture, press the Right Convenience key. To pan up in a picture, press 2. To pan down in a picture, press 8. To pan right in a picture, press 6. To pan left in a picture, press 4. To return to the center of a picture, press 5. To zoom in to a picture, press 3. To zoom out from a picture, press 9. To zoom in as much as possible to a picture, press 1. To zoom out from a picture as much as possible, press 7. To change the size of the viewfinder for a picture, press the Symbol key. To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key. Media shortcuts • • • • • • • • • • • To pause a song or video, press the Mute key. To resume playing a video or song, press the Mute key. To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key. To play the next song in a category, press N. To play the previous song in a category, press P. To play the next song in a playlist, press and hold the Volume Down key. To play the previous song in a playlist, press and hold the Volume Up key. To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly. To rotate a picture, press L. To zoom in to a picture, press 3. To zoom to the original picture size, press 7. To zoom out from a picture, press 9. To zoom to the original picture size, press 7. To fit a picture to the screen size, press 1. Browser shortcuts • • • • To insert a period (.) in the web address field, press the Space key. To insert a slash mark (/) in the web address field, press the Shift key and the Space key. To stop loading a web page, press the Escape key. To close the browser, hold the Escape key. On a web page 11 Calendar shortcuts Help • • • • • • • • • • • • • • • To switch between Column view and Page view, press Z. To zoom in to a web page, press I. To zoom out from a web page, press O. To move to a specific web page, press G. To return to the home page, press H. To turn on support for JavaScript, press J. To open the bookmark list, press K. To add a bookmark, press A. To view a list of web pages that you have visited recently, press Y. To refresh a web page, press R. To view the web page address for a link, highlight a link. Press L. To view the web page address for a web page, press P. To follow a link, highlight or pause on the link. Press the Enter key. To hide the banner, press U. To view the banner, press U. To open the browser options, in the browser, press S. Navigate a web page • To move up a screen, press the Shift key and the Space key. • To move down a screen, press the Space key. • To move to the top of a web page, press T. • To move to the bottom of a web page, press B. Calendar shortcuts For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No. • To schedule an appointment, press C. • To change to Agenda view, press A. • To change to Day view, press D. • To change to Week view, press W. • To change to Month view, press M. • To move to the next day, week, or month, press the Space key. • To move to the previous day, week, or month, press the Shift key and the Space key. • To move to the current date, press T. • To move to a specific date, press G. Typing shortcuts • • • 12 To insert a period, press the Space key twice. The next letter is capitalized. To capitalize a letter, hold the letter key until the capitalized letter appears. To type the alternate character on a key, press the Alt key and the character key. Search shortcuts Help • • • • • To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U and roll the trackball to the left until ü appears. Release the letter key when the accented or special character appears. To type a number in a number field, press a number key. You do not need to press the Alt key. To type a number in a text field, hold the Alt key and press the number key. To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key. To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key. Insert symbols • To insert an at sign (@) or a period (.) in an email address field, press the Space key. • To type a symbol, press the Symbol key. Type the letter that appears below the symbol. Work with text • To highlight a line of text, press the Shift key and roll the trackball up or down. • To highlight text character by character, hold the Shift key and roll the trackball left or right. • To cancel a text selection, press the Escape key. • To cut highlighted text when typing, press the Shift key and the Backspace/Delete key. • To copy highlighted text when typing, press the Alt key and click the trackball. • To paste highlighted text when typing, press the Shift key and click the trackball. Search shortcuts • • • • To search for a contact in a list of contacts, type the contact name or initials separated by a space. To search for text in a message, press S. To search for text in an attachment or on a web page, press F. To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. Press F. Map shortcuts • • • • • • To zoom in to a map, press I. To zoom out from a map, press O. To move to the next direction on a route, press N. To move to the previous direction on a route, press P. To view status information at the top of a map, press U. To hide status information at the top of a map, press U again. To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking information at the bottom of a map, press the Space key again. 13 Help 14 Phone Phone Help Phone Phone basics Find your phone number In the phone application, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, only your active phone number appears at the top of the screen. Make a call 1. On the Home screen or in the phone application, perform one of the following actions: • Type a phone number. • Type part of a contact name. Highlight a contact or phone number. 2. Press the key. To end the call, press the key. Related topics Add a pause or a wait to a phone number, 121 Answer a second call Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. 1. During a call, press the Menu key. 2. Perform one of the following actions: • To answer the incoming call and place the current call on hold, click Answer - Hold Current. • To answer the incoming call and end the current call, click Answer - Drop Current. To return to the first call, press the Menu key. Click Swap or Flash. Mute a call During a call, press the Mute key. To turn off mute, press the Mute key again. Place a call on hold Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. 1. During a call, press the Menu key. 2. Click Hold. 15 Help Phone basics To resume a call, press the Menu key. Click Resume. Turn on the speakerphone During a call, press the Speakerphone key. Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device. To turn off the speakerphone, press the Speakerphone key again. Related topics Bluetooth technology, 181 Dial an extension 1. Press the X key. 2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. • To type a number, press a number key. • To type a letter, hold the Alt key. Press the letter key. Switch applications during a call 1. During a call, press the Menu key. 2. Click Home Screen. Note: If you switch to a different application and you want to end the call, press the End key. Make a call when the device is locked To perform this task, you must turn on dialing from the Lock screen. 1. On the Lock screen, press the Menu key. 2. Click Place Call. 3. Perform one of the following actions: • Type a phone number. • Type part of a contact name. Click a contact or phone number. 4. Press the Send key. To end the call, press the End key. Related topics Turn on dialing from the Lock screen, 30 16 Emergency calls Help About using a headset You can purchase an optional headset to use with your BlackBerry® device. If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application. For more information about using the headset, see the documentation that came with your headset. Emergency calls About emergency calls Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America or 112 in countries that are part of the European Union). Make an emergency call Perform one of the following actions: • If your keyboard or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key. • If your keyboard or device is locked, press the Menu key. Click Emergency Call. Click Yes. Volume Adjust the volume • • To increase the volume, press the Volume Up key. To decrease the volume, press the Volume Down key. Change the default volume for calls You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume. 1. In the phone application, press the Menu key. 2. Click Options. 3. Click General Options. 17 Help Voice mail 4. Change the Default Call Volume field. 5. Press the Menu key. 6. Click Save. Improve sound quality during a call You cannot change sound quality when you are using a Bluetooth® enabled headset. 1. During a call, press the Menu key. 2. Click Enhance Call Audio. 3. Select a bass or treble option. Improve sound quality for all calls You cannot change sound quality when you are using a Bluetooth® enabled headset. 1. In the phone application, press the Menu key. 2. Click Options. 3. Click General Options. 4. Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields. 5. Press the Menu key. 6. Click Save. Voice mail Check your voice mail Depending on your theme, you might be able to check your voice mail from the Home screen. 1. In the phone application, press the Menu key. 2. Click Call Voice Mail. Change the voice mail access number If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. 1. In the phone application, press the Menu key. 2. Click Options. 3. Click Voice Mail. 4. Type a voice mail access number and a password. 5. Press the Menu key. 6. Click Save. 18 Speed dial Help Speed dial Set up speed dial for a contact 1. 2. 3. 4. 5. In the phone application, press the Menu key. Click View Speed Dial List. Click an unassigned key. Click New Speed Dial. Click a contact. To make a call using speed dial, in the phone application, on the Home screen, in a message, or in a message list, hold the key that you assigned to the contact. Change the contact assigned to a speed dial key 1. 2. 3. 4. 5. In the phone application, press the Menu key. Click View Speed Dial List. Highlight a contact or phone number. Press the Menu key. Perform one of the following actions: • To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. • To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key. Click the trackball. • To delete the contact from the speed dial list, click Delete. Voice dialing Make a call using a voice command To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make calls to emergency numbers using voice commands. 1. In the voice dialing application, wait for the sound. 2. Say "Call" and a contact name or phone number. To end the call, press the End key. Dial an extension using a voice command To perform this task, you must set options for dialing extensions. 19 Voice dialing Help You can dial extensions only within your company. Say "Call extension" and the extension number. Related topics Set options for dialing extensions, 29 Check a status using a voice command You can check your active phone number, the wireless coverage level, and the battery power level using a voice command. 1. In the voice dialing application, wait for the sound. 2. Perform any of the following actions: • To check your active phone number, say "Check my phone number." • To check the wireless coverage level, say "Check coverage." • To check the battery power level, say "Check battery." Change the voice dialing language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. In the device options, click Language. Change the Voice Dialing Language field. Press the Menu key. Click Save. Turn off choice lists for voice commands If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically. 1. In the device options, click Voice Dialing. 2. Set the Choice Lists field to Always Off. 3. Press the Menu key. 4. Click Save. Turn off voice prompts After you say a command, you might be prompted for further information or clarification. You can turn off voice prompts using a voice command. 1. In the voice dialing application, wait for the sound. 2. Say "Turn prompts off." To turn on voice prompts again, say "Turn prompts on." 20 Conference calls Help Set playback options for voice dialing After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set different playback options. 1. In the device options, click Voice Dialing. 2. Perform any of the following actions: • To turn off playback for phone numbers, set the Digit Playback field to Disabled. • To turn off playback for contacts, set the Name Playback field to Disabled. • To set how quickly playback for contacts occurs, set the Name Playback Speed field. • To set the playback volume for contacts, set the Name Playback Volume field. 3. Press the Menu key. 4. Click Save. Set the matching sensitivity level for voice commands 1. In the device options, click Voice Dialing. 2. Perform one of the following actions: • To increase matches, set the Sensitivity field closer to Reject Less. • To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More. 3. Press the Menu key. 4. Click Save. Improve voice recognition of numbers 1. 2. 3. 4. In the device options, click Voice Dialing. Press the Menu key. Click Adapt Digits. Complete the instructions on the screen. Conference calls About conference calls You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together. Make a conference call 1. During a call, press the Send key. 21 Conference calls Help 2. 3. 4. 5. Type a phone number or highlight a contact. Press the Send key. During the second call, press the Menu key. Click Join. Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number or contact. Related topics Place a call on hold, 15 Create a conference call meeting from your device, 131 Create a phone number link for a conference call 1. Type a phone number for the conference call bridge. 2. Type X and the access code. Speak privately with a contact during a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. 1. During a conference call, press the Menu key. 2. Click Split Call. 3. Click a contact. To return to the conference call, press the Menu key. Click Join. Disconnect a contact from a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. 1. During a conference call, press the Menu key. 2. Click Drop Call. 3. Click a contact. Leave a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. Depending on your wireless service provider, this feature might not be supported. If you make a conference call, you can leave the conference call and the call continues without you. 1. During a conference call, press the Menu key. 2. Click Transfer. 22 Call logs Help Call logs About call logs Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs. You can view call logs in the phone application or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen. Your BlackBerry® device stores call logs for 30 days. View call logs in a message list 1. 2. 3. 4. In the phone application, press the Menu key. Click Options. Click Call Logging. Select an option for a call log type. To hide call logs in a message list, select the None option. Add notes to a call log 1. 2. 3. 4. 5. 6. 7. 8. In the phone application, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Add Notes. Type call notes. Press the Menu key. Click Save. Change call log notes 1. 2. 3. 4. 5. 6. 7. 8. In the phone application, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Edit Notes. Change the call notes. Press the Menu key. Click Save. 23 Call waiting Help Send a call log 1. 2. 3. 4. 5. In the phone application, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Forward. Delete call log notes 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone application, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Edit Notes. Press the Menu key. Click Clear Field. Press the Menu key. Click Save. Call waiting Turn on call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. 1. 2. 3. 4. 5. 6. In the phone application, press the Menu key. Click Options. Click Call Waiting. Change the Call Waiting Enabled field to Yes. Press the Menu key. Click Save. To turn off call waiting, change the Call Waiting Enabled field to No. Call forwarding About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones. 24 Call forwarding Help For more information, contact your wireless service provider. Forward calls To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. 1. 2. 3. 4. 5. 6. 7. In the phone application, press the Menu key. Click Options. Click Call Forwarding. Press the Menu key. Click a call forwarding number. Press the Menu key. Click Save. To stop forwarding calls, change the Forward All Calls field to Do Not Forward. Add a call forwarding phone number To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone application, press the Menu key. Click Options. Click Call Forwarding. Press the Menu key. Click New Number. Type a phone number. Press the Enter key. Press the Menu key. Click Close. Change a call forwarding phone number You can only change call forwarding phone numbers that you have added. 1. In the phone application, press the Menu key. 2. Click Options. 3. Click Call Forwarding. 4. Press the Menu key. 5. Click Edit Numbers. 6. Highlight a phone number. 7. Press the Menu key. 8. Click Edit. 9. Change the phone number. 10. Press the Enter key. 25 Call blocking Help Delete a call forwarding phone number You can only delete call forwarding phone numbers that you have added. 1. In the phone application, press the Menu key. 2. Click Options. 3. Click Call Forwarding. 4. Press the Menu key. 5. Click Edit Numbers. 6. Click a phone number. 7. Click Delete. Call blocking About call blocking You can block all incoming calls or block incoming calls only when you roam to another wireless network. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when you roam to another wireless network. Block calls • • 1. 2. 3. 4. 5. 6. 7. Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. In the phone application, press the Menu key. Click Options. Click Call Barring. Highlight a call blocking option. Press the Menu key. Click Enable. Type your call blocking password. To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable. Change the call blocking password 1. 2. 3. 4. 26 In the phone application, press the Menu key. Click Options. Click Call Barring. Press the Menu key. Fixed dialing Help 5. Click Change Password. Fixed dialing About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list. You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list. If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list. Turn on fixed dialing • • 1. 2. 3. 4. 5. 6. 7. Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. In the phone application, press the Menu key. Click Options. Click FDN Phone List. Press the Menu key. Click Enable FDN Mode. Type your PIN2 code. Press the Enter key. To turn off fixed dialing, press the Menu key. Click Disable FDN Mode. Add a contact to your fixed dialing list To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. In the phone application, press the Menu key. Click Options. Click FDN Phone List. Press the Menu key. Click New. Type your PIN2 code. Press the Menu key. Type a name and a phone number. Press the Menu key. Click Save. 27 Smart dialing Help Change a contact in your fixed dialing list 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone application, press the Menu key. Click Options. Click FDN Phone List. Highlight a contact. Press the Menu key. Click Edit. Change the contact information. Press the Menu key. Click Save. Delete a contact from your fixed dialing list 1. 2. 3. 4. 5. 6. In the phone application, press the Menu key. Click Options. Click FDN Phone List. Highlight a contact. Press the Menu key. Click Delete. Smart dialing About smart dialing You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country code and area code, when you make calls, you only need to dial a country code and area code when the codes differ from the codes that you specified in the smart-dialing options. In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently. If you specify a phone number for an organization, you can call a contact at the organization quickly by dialing the contact's extension only. Likewise, when you add a contact from the organization to your contact list, you only need to type the contact's extension. Set the default country code and area code 1. 2. 3. 4. 5. 6. 28 In the phone application, press the Menu key. Click Options. Click Smart Dialing. Set the Country Code and Area Code fields. In the National Number Length field, set the default length for phone numbers in your country. Press the Menu key. TTY support Help 7. Click Save. Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix. Set options for dialing extensions 1. 2. 3. 4. 5. 6. 7. 8. In the phone application, press the Menu key. Click Options. Click Smart Dialing. In the Number field, type the main phone number for an organization. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension. In the Extension Length field, set the default length for extensions. Press the Menu key. Click Save. TTY support About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com. Turn on TTY support Depending on your wireless service provider, this feature might not be supported. 1. In the phone application, press the Menu key. 2. Click Options. 3. Click TTY. 4. Change the TTY Mode field to Yes. 5. Press the Menu key. 6. Click Save. A TTY indicator appears in the device status section of the screen. To turn off TTY support, change the TTY Mode field to No. 29 Multiple phone numbers Help Multiple phone numbers About multiple phone numbers You can have multiple phone numbers associated with your BlackBerry® device if one of the following situations applies: • • Your wireless service provider has provided you with a SIM card that supports more than one phone number. Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number. If you have more than one phone number associated with your device, you can switch the phone number that you use as your active phone number. You can receive calls to all phone numbers that are associated with your device, but you make calls using your active phone number only. For example, you cannot place one call on hold and make a second call using another phone number. If your SIM card supports more than one phone number, and you are on a call, you cannot receive a call from the phone number that you are not using. Any calls to the phone number that you are not using will receive a busy signal or will be sent to voice mail. If you have a BlackBerry MVS Client phone number and another phone number, you can receive calls to either phone number even when you are on a call. You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device. Switch the active phone number You can make calls using another phone number that is associated with your BlackBerry® device by switching the active phone number. 1. In the phone application, click your phone number at the top of the screen. 2. Click the phone number that you want to set as the active phone number. Phone options Turn on dialing from the Lock screen 1. 2. 3. 4. In the device options, click Password. Set the Allow Outgoing Calls While Locked field to Yes. Press the Menu key. Click Save. Sort phone numbers or contacts on the Phone screen 1. 2. 3. 4. 30 In the phone application, press the Menu key. Click Options. Click General Options. Perform one of the following actions: • To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used. Phone options Help • To sort contacts alphabetically by contact name, change the Phone List View field to Name. • To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent. 5. Press the Menu key. 6. Click Save. To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log. Hide or display your phone number when you make calls The wireless network can override the option that you choose. 1. In the phone application, press the Menu key. 2. Click Options. 3. Click General Options. 4. Perform one of the following actions: • To request that your phone number is hidden, change the Restrict My Identity field to Always. • To request that your phone number is displayed, change the Restrict My Identity field to Never. • To request that the network decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined. 5. Press the Menu key. 6. Click Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. In an application, press the Menu key. 2. Click Options. 3. If necessary, click General Options. 4. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. Stop ending calls when you insert your device in the holster 1. 2. 3. 4. 5. 6. In the phone application, press the Menu key. Click Options. Click General Options. Change the Auto End Calls field to Never. Press the Menu key. Click Save. Answer calls automatically when you remove your device from the holster 1. In the phone application, press the Menu key. 2. Click Options. 31 Phone shortcuts Help 3. 4. 5. 6. Click General Options. Change the Auto Answer Calls field to Out Of Holster. Press the Menu key. Click Save. Reset a call timer 1. 2. 3. 4. 5. 6. In the phone application, press the Menu key. Click Status. Click Last Call or Total Calls. Click Clear Timer. Press the Menu key. Click Save. Phone shortcuts • • • • • • • • • • • To answer a call, press the Send key. To check your voice mail, hold 1. To send an incoming call to voice mail when your device is inserted in a holster, hold the Volume Down key. To view your contact list in the phone application, hold the Send key. To set up speed dial for a contact, on the Home screen or in the phone application, hold the key that you would like to assign speed dial to. To add an extension to a phone number, press the Alt key and the X key. Type the extension number. To type a letter in a phone number field, press the Alt key and the letter key. To insert a plus sign (+) when typing a phone number, press the O key. To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the Speakerphone key again. To listen to a call using wired headphones, press the Speakerphone key. To stop listening to a call with wired headphones, press the Speakerphone key again. To switch phone numbers, in the phone application, click your active phone number. Click a phone number. Phone troubleshooting I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. • If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. • If you are not receiving calls, verify that call blocking and call forwarding are turned off. 32 Phone troubleshooting Help • Your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. Related topics Fixed dialing, 27 Call blocking, 26 Call forwarding, 24 Switch the active phone number, 30 My phone number appears as Unknown in the phone application Try changing the phone number on your SIM card to change how your phone number appears in the phone application. In the device options, click Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball. I cannot check my voice mail Try performing the following actions: • If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number. • You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator. I cannot make calls using a voice command Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. • Verify that your keyboard is unlocked. • Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. Related topics Change the voice dialing language, 20 Lock the keyboard, 229 Bluetooth technology, 181 My device does not recognize names or numbers in voice commands Try performing the following actions: • Say the first name and the last name of your contact. • If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your device often identifies incorrect matches, set the matching sensitivity level to reject more. • Improve voice recognition of numbers. 33 Help Phone troubleshooting Related topics Improve voice recognition of numbers, 21 Set the matching sensitivity level for voice commands, 21 I cannot make a conference call If your BlackBerry® device is associated with a BlackBerry® MVS Client phone number, you cannot join a call that you make or receive using your BlackBerry MVS Client phone number with a call that you make or receive using the phone number provided by your wireless service provider. Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field. For more information about the features that are available on your device, contact your wireless service provider or administrator. 34 Help Messages Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. • To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. • To stop checking spelling, press the Menu key. Click Cancel Spell Check. Save a draft of a message 1. When composing a message, press the Menu key. 2. Click Save Draft. Set the importance level for a message You can set the importance level for an email message, PIN message, or MMS message. 1. When composing a message, press the Menu key. 2. Click Options. 3. Set the Importance field. 4. Press the Menu key. 5. Click Save. Blind carbon copy a contact You can blind carbon copy a contact in an email message, a PIN message, or an MMS message. 1. When composing a message, press the Menu key. 2. Click Add Bcc. Attach a contact to a message You can attach a contact to an email message, a PIN message, or an MMS message. 1. When composing a message, press the Menu key. 2. Click Attach Address or Attach Contact . 3. Click a contact. 35 Message basics Help Add a signature To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information. 1. 2. 3. 4. 5. 6. 7. 8. In a message list, press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field. Set the Use Auto Signature field to Yes. In the text box that appears, type a signature. Press the Menu key. Click Save. Your signature is added to email messages after you send them. Delete the disclaimer from an email message If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them. 1. When composing an email message, press the Menu key. 2. Click Remove Disclaimer. To add the disclaimer again, press the Menu key. Click Add Disclaimer. Create a link for a PIN You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message. When typing text, type pin: and the PIN. Sending messages Send an email message 1. 2. 3. 4. 5. 6. 36 In a message list, press the key. Click Compose Email. In the To field, perform one of the following actions: • Type an email address. • Type a contact name. • Type part of a contact name. Click a contact. Type a message. Press the key. Click Send. Help Message basics Related topics Search for contacts in your organization's address book, 122 Mailing lists, 124 Send a PIN message 1. In a message list, press the Menu key. 2. Click Compose PIN. 3. In the To field, perform one of the following actions: • Type a PIN. Click the trackball. • Type a contact name. Click the trackball. • Type part of a contact name. Click a contact. 4. Type a message. 5. Press the Menu key. 6. Click Send. Related topics Mailing lists, 124 Send an SMS text message You can send an SMS text message to up to ten recipients. 1. In a message list, press the key. 2. Click Compose SMS. 3. In the To field, perform one of the following actions: • Type an SMS phone number (include the country code and area code). • Type a contact name. • Type part of a contact name. Click a contact. 4. Type a message. 5. Press the key. 6. Click Send. Related topics Mailing lists, 124 Send an MMS message Depending on your wireless service plan, this feature might not be supported. 1. In a message list, press the key. 2. Click Compose MMS. 3. Perform one of the following actions: • If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Click the trackball. • If the contact is in your contact list, click a contact. Click an email address or MMS phone number. 4. Type a message. 5. Press the key. 37 Help Message basics 6. Click Send. Related topics Mailing lists, 124 View the size of an MMS message before sending it, 54 Reply to a message 1. In a message, press the Menu key. 2. Click Reply or Reply to All. Forward a message You cannot forward MMS messages that contain content that is copyright protected. 1. In a message, press the Menu key. 2. Perform one of the following actions: • Click Forward. • Click Forward As. Click a message type. Resend a message You cannot change an SMS text message or MMS message before you resend it. 1. In a sent message, press the Menu key. 2. Perform one of the following actions: • To change the message, click Edit. Change the message. Press the Menu key. Click Send. • To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Press the Menu key. Click Send. • To resend the message without changing it, click Resend. Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message. 1. In a message list, highlight the message. 2. Press the Menu key. 3. Click Delete. Managing messages Open a message If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. In a message list, click a message. If you open an MMS message and the content does not appear, press the Menu key. Click Retrieve. 38 Message basics Help Save a message 1. In a message, press the Menu key. 2. Click Save. Search for text in a message, in an attachment, or on a web page To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, in an attachment, or on a web page, press the Menu key. Click Find. Type the text. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. Mark a message as opened or unopened In a message list, perform one of the following actions: • Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened. • Highlight a date field. Press the Menu key. Click Mark Prior Opened. Click Mark Opened. View an address instead of a display name 1. In a message, click a contact. 2. Click Show Address. To view the display name again, click a contact. Click Show Name. View messages in a specific folder You can view email messages and MMS messages in a specific folder. 1. In a message list, press the Menu key. 2. Click View Folder. 3. Click a folder. Delete a message 1. In a message, press the Menu key. 2. Click Delete. Delete multiple messages In a message list, perform one of the following actions: • To delete a range of messages, highlight a message. Hold the Alt key.Roll the trackball up or down.Release the Alt key.Press the Menu key. Click Delete Messages. 39 Email messages Help • To delete all message prior to a certain date, highlight a date field. Press the Menu key. Click Delete Prior. Click Delete. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Email messages Email message basics Send an email message 1. 2. 3. 4. 5. 6. In a message list, press the key. Click Compose Email. In the To field, perform one of the following actions: • Type an email address. • Type a contact name. • Type part of a contact name. Click a contact. Type a message. Press the key. Click Send. Related topics Search for contacts in your organization's address book, 122 Mailing lists, 124 Delete the original text from a reply message 1. When replying to a message, press the Menu key. 2. Click Delete Original Text. File an email message 1. 2. 3. 4. 5. 6. In a message list, highlight an email message. Press the Menu key. Click File. Highlight a message folder. Press the Menu key. Click File. Related topics Reconcile email messages over the wireless network, 175 40 Email messages Help Add, change, or delete an email message folder You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry® device receives changes that you make to the email message folders on your computer over the wireless network. If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the BlackBerry® Desktop Manager. For more information about email reconciliation, see the BlackBerry Desktop Software Online Help. Forward messages from a specific email message folder to your device To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. 7. 8. 9. In a message list, press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field. Press the Menu key. Click Folder Redirection. Select the check box beside an email message folder. Press the Menu key. Click Save. Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email application on your computer, appear on your device. Related topics Stop storing messages sent from your computer on your device, 41 Add, change, or delete an email message folder, 41 Stop storing messages sent from your device on your computer 1. 2. 3. 4. 5. 6. 7. In a message list, press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field. Change the Save Copy In Sent Folder field to No. Press the Menu key. Click Save. Stop storing messages sent from your computer on your device 1. 2. 3. 4. 5. In a message list, press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field. Press the Menu key. 41 Email messages Help 6. 7. 8. 9. Click Folder Redirection. Clear the check box beside the Sent Items folder. Press the Menu key. Click Save. Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list. Create an email message filter To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information. 1. 2. 3. 4. 5. 6. 7. 8. 9. In a message list, press the Menu key. Click Options. Click Email Filters. Press the Menu key. Click New. Type a name for the email message filter. Set the email message filter options. Press the Menu key. Click Save. Create an email message filter based on a contact or subject 1. 2. 3. 4. 5. 6. 7. In a message list, highlight an email message. Press the Menu key. Click Filter Sender or Filter Subject. Type a name for the email message filter. Set the email message filter options. Press the Menu key. Click Save. Options for email message filters From: 42 Email messages Help Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent To: Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent directly to me: Set whether the email message filter applies to email messages that include your email address in the To field. CC to me: Set whether the email message filter applies to email messages that include your email address in the CC field. BCC to me: Set whether the email message filter applies to email messages that include your email address in the BCC field. Importance: Set the importance level of email messages that the email message filter applies to. Sensitivity: Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only. Turn on an email message filter 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click Email Filters. Select the check box beside an email message filter. Press the Menu key. Click Save. Change an email message filter 1. 2. 3. 4. 5. In a message list, press the Menu key. Click Options. Click Email Filters. Highlight an email message filter. Press the Menu key. 43 Email messages Help 6. 7. 8. 9. Click Edit. Change the options for the email message filter. Press the Menu key. Click Save. Prioritize email message filters 1. 2. 3. 4. 5. 6. 7. 8. In a message list, press the Menu key. Click Options. Click Email Filters. Highlight an email message filter. Press the Menu key. Click Move. Roll the trackball to the new location. Click the trackball. Delete an email message filter 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click Email Filters. Highlight an email message filter. Press the Menu key. Click Delete. Email message options Check spelling automatically before sending email messages 1. 2. 3. 4. In the device options, click Spell Check. Select the Spell Check Email Before Sending option. Press the Menu key. Click Save. Set an out-of-office reply To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. 44 In a message list, press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field. Change the Use Out Of Office Reply field to Yes. In the text box that appears, type a reply. Email messages Help 7. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off. 8. Press the Menu key. 9. Click Save. To turn off the out-of-office reply, change the Use Out Of Office Reply field to No. Request delivery or read confirmation for email messages Depending on your wireless service provider, this feature might not be supported. 1. 2. 3. 4. 5. In a message list, press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field to the email account that uses the BlackBerry Internet Service. Perform any of the following actions: • To send read notification when a sender requests it, change the Send Read Receipts field. • To request delivery or read notification when you send email messages, change the Confirm Delivery and Confirm Read fields. 6. Press the Menu key. 7. Click Save. View email messages in plain text format 1. 2. 3. 4. 5. 6. 7. In a message list, press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field. Change the Enable HTML Email field to No. Press the Menu key. Click Save. Stop loading pictures in HTML email messages 1. 2. 3. 4. 5. 6. 7. In a message list, press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field. Change the Download Images Automatically field to No. Press the Menu key. Click Save. To view pictures in an HTML email message, press the Menu key. Click Get Images. Hide filed email messages 1. In a message list, press the Menu key. 45 Help 2. 3. 4. 5. 6. Click Options. Click General Options. Change the Hide Filed Messages field to Yes. Press the Menu key. Click Save. Receive only the first section of long email messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Change the Auto More field to No. Press the Menu key. Click Save. To download more of an email message, press the Menu key. Click More or More All. Change the email address that you use to send messages or meeting invitations 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Default Services. Change the Messaging (CMIME) field or the Calendar (CICAL) field. Press the Menu key. Click Save. Stop forwarding email messages to your device To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. 7. In a message list, press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field. Change the Send Email to Handheld field to No. Press the Menu key. Click Save. To forward email messages to your device again, change the Send Email to Handheld field to Yes. 46 PIN messages Help PIN messages About PIN messages A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN, you can send them PIN messages. PIN messages are not routed through your email account. When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message. Find your PIN In the device options, click Status. Send a PIN message 1. In a message list, press the Menu key. 2. Click Compose PIN. 3. In the To field, perform one of the following actions: • Type a PIN. Click the trackball. • Type a contact name. Click the trackball. • Type part of a contact name. Click a contact. 4. Type a message. 5. Press the Menu key. 6. Click Send. Related topics Mailing lists, 124 Set a high importance level for received PIN messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Make PIN Messages Level 1 field to Yes. Press the Menu key. Click Save. 47 Help SMS text messages SMS text messages SMS text message basics About SMS text messages With an SMS phone number, you can send and receive SMS text messages. An SMS phone number is a phone number that your wireless service provider sets up for SMS text messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends SMS text messages using the first phone number that appears in the drop-down list at the top of the Phone screen in the phone application. You can send SMS text messages to contacts who have SMS phone numbers. You can also forward SMS text messages as PIN or email messages. Find your SMS phone number In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for SMS text messaging, this number is also your SMS phone number. If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of the screen is your SMS phone number. Send an SMS text message You can send an SMS text message to up to ten recipients. 1. In a message list, press the key. 2. Click Compose SMS. 3. In the To field, perform one of the following actions: • Type an SMS phone number (include the country code and area code). • Type a contact name. • Type part of a contact name. Click a contact. 4. Type a message. 5. Press the key. 6. Click Send. Related topics Mailing lists, 124 Delete the history from an SMS text message 1. When replying to an SMS text message, press the Menu key. 2. Click Remove History. 48 SMS text messages Help Options for SMS text messages Turn off AutoText for SMS text messages 1. 2. 3. 4. In the device options, click SMS. Set the Disable AutoText field to Yes. Press the Menu key. Click Save. View more of the history in SMS text messages 1. 2. 3. 4. In the device options, click SMS. Set the Number of Previous Items field. Press the Menu key. Click Save. Store SMS text messages on your SIM card Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list. 1. In the device options, click SMS. 2. Set the Leave Messages On SIM Card field to Yes. 3. Press the Menu key. 4. Click Save. To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS text messages on your SIM card are deleted after the device imports them to a message list. Request delivery notification for all SMS text messages Depending on your wireless service provider, this option might not appear. 1. In the device options, click SMS. 2. Set the Delivery Reports field to On. 3. Press the Menu key. 4. Click Save. Set how long your service center attempts to send SMS text messages If you send an SMS text message and it cannot be delivered immediately, your service center tries to send the SMS text message for the amount of time set in the Validity Period field. Depending on your wireless service provider, this option might not appear. 1. In the device options, click SMS. 2. Set the Validity Period field. 3. Press the Menu key. 4. Click Save. 49 SMS text messages Help Set a wireless network type for sending SMS text messages Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. 1. In the device options, click SMS. 2. Perform one of the following actions: • To use only one network type to send SMS text messages, set the Network to Send Over field to Circuit Switched or Packet Switched. • To use either network type to send SMS text messages, which might be beneficial when roaming, set the Network to Send Over field to Circuit Switched Preferred or Packet Switched Preferred. 3. Press the Menu key. 4. Click Save. Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regular weather forecasts while another might send traffic reports. Turn on cell broadcasting • • Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. To perform this task, your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel. 1. 2. 3. 4. In the device options, click Advanced Options. Click Cell Broadcast Settings. Change the Cell Broadcasting Service field to On. Perform one of the following actions: • If a cell broadcast channel appears on the screen, select the check box beside the channel. • If a cell broadcast channel does not appear on the screen, highlight the Empty field. Press the Menu key. Click Add Channel. Type the channel ID and a nickname. Click OK. 5. Select the check box beside a language. 6. Press the Menu key. 7. Click Save. To turn off cell broadcasting, change the Cell Broadcasting Service field to Off. Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location. 50 MMS messages Help Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Cell Broadcast Settings. Highlight a cell broadcast channel. Press the Menu key. Perform one of the following actions: • To stop receiving messages from the cell broadcast channel, click Disable. • To delete the cell broadcast channel, click Delete Channel. Rename a cell broadcast channel 1. 2. 3. 4. 5. 6. 7. In the device options, click Advanced Options. Click Cell Broadcast Settings. Highlight a cell broadcast channel. Press the Menu key. Click Set Nickname. Type a name for the cell broadcast channel. Click OK. MMS messages MMS message basics About MMS messages With an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov files. An MMS phone number is a phone number that your wireless service provider sets up for MMS messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends MMS messages using the first phone number that appears in the drop-down list at the top of the Phone screen in the phone application. Find your MMS phone number In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your BlackBerry® device for MMS messaging, this number is also your MMS phone number. 51 Help MMS messages If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the top of the screen is your MMS phone number. Send an MMS message Depending on your wireless service plan, this feature might not be supported. 1. In a message list, press the key. 2. Click Compose MMS. 3. Perform one of the following actions: • If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Click the trackball. • If the contact is in your contact list, click a contact. Click an email address or MMS phone number. 4. Type a message. 5. Press the key. 6. Click Send. Related topics Mailing lists, 124 View the size of an MMS message before sending it, 54 Create a slide show in an MMS message 1. When composing an MMS message, press the Menu key. 2. Click one of the following menu items: • Attach Picture • Attach Audio • Attach Video • Attach Voice Note 3. Click a media file. 4. To add another media file, repeat steps 1 to 3. 5. To customize the slide show, perform any of the following actions: • To add text to a slide, highlight the empty field below the attachment. Type text. • To change how long a slide appears, change the Slide Duration field. • To move an item on a slide, click the item. Click Move Field. Roll the trackball to the new location. Click the trackball. Related topics Attach a media file to an MMS message, 52 MMS message attachments Attach a media file to an MMS message 1. When composing an MMS message, press the Menu key. 2. Click one of the following menu items: • Attach Picture 52 MMS messages Help • Attach Audio • Attach Video • Attach Voice Note 3. Click a media file. Attach a contact or appointment to an MMS message 1. When composing an MMS message, press the Menu key. 2. Perform one of the following actions: • To attach a contact, click Attach Contact. Highlight a contact. • To attach an appointment, click Attach Appointment. Highlight an appointment. 3. Press the Menu key. 4. Click Continue. Add an appointment to your calendar from an MMS message 1. 2. 3. 4. 5. In an MMS message, highlight an iCalendar attachment. Press the Menu key. Click View Appointment. Press the Menu key. Click Add To Calendar. Add a contact to your contact list from an MMS message 1. 2. 3. 4. 5. In an MMS message, highlight a vCard® attachment. Press the Menu key. Click View Attachment. Press the Menu key. Click Add to Contacts. Save a media file from an MMS message 1. In an MMS message, press the Menu key. 2. Click one of the following menu items: • Save Image • Save Audio • Save Ringtone • Save Video • Save Voice Note MMS message options Request delivery or read notification for an MMS message 1. When composing an MMS message, press the Menu key. 53 Message list options Help 2. Click Options. 3. Perform any of the following actions: • To receive notification when the message is delivered to the recipient, set the Confirm Delivery field to Yes. • To receive notification when the recipient opens the message, set the Confirm Read field to Yes. 4. Press the Menu key. 5. Click Save. Request delivery notification or read notification for all MMS messages 1. In the device options, click MMS. 2. In the Notifications section, perform any of the following actions: • To receive notification when MMS messages are delivered to recipients, select the Confirm Delivery check box. • To receive notification when recipients open MMS messages, select the Confirm Read check box. 3. Press the Menu key. 4. Click Save. View the size of an MMS message before sending it 1. In an MMS message, press the Menu key. 2. Click Options. The Estimated Size field displays the size of the MMS message. Stop receiving MMS messages when roaming 1. 2. 3. 4. In the device options, click MMS. Set the Multimedia Reception and Automatic Retrieval fields to Home Only. Press the Menu key. Click Save. Block MMS messages 1. 2. 3. 4. In the device options, click MMS. In the Message Filtering section, select the Reject Anonymous Messages check box or the Reject Advertisements check box. Press the Menu key. Click Save. Message list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. In an application, press the Menu key. 2. Click Options. 54 Message list options Help 3. 4. 5. 6. If necessary, click General Options. Change the Confirm Delete field to No. Press the Menu key. Click Save. Turn off the prompt that appears when you mark messages as opened 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Change the Confirm Mark Prior Opened field to No. Press the Menu key. Click Save. Set how long your device stores messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Set the Keep Messages field. Press the Menu key. Click Save. To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device within the set period of time appear in a message list. Use color to differentiate work messages from other messages To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server. 1. In the device options, click Security Options. 2. Click General Settings. 3. In the Message Outline Colours section, perform any of the following actions: • To set an outline color for email messages that are sent to your device through a BlackBerry Enterprise Server, change the Enterprise Messages field. • To set an outline color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other Messages field. 4. Press the Menu key. 5. Click Save. Note: PIN messages might use the outline color that you have set for work email messages. For more information, contact your administrator. 55 Message list options Help Change how a message list displays messages 1. 2. 3. 4. In a message list, press the Menu key. Click Options. Click General Options. Perform any of the following actions: • To view more of the subject line, change the Display Message Header On field to 2 lines. • To change the order of the subject line and sender, change the Display Order field. • To change how messages are separated, change the Separators field. 5. Press the Menu key. 6. Click Save. About multiple message lists Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email account, you can open and manage email messages for that email account, and you can send messages using the email address for the email account. For more information about associating your device with more than one email account, see the BlackBerry Internet Service Online Help. Depending on your theme, a separate message list might appear for SMS text messages and MMS messages. Use one message list or multiple message lists By default, your BlackBerry® device theme determines whether SMS text messages appear in the same message list as email messages. 1. In a message list, press the Menu key. 2. Click Options. 3. Click General Options. 4. Perform one of the following actions: • To use one message list for all messages, set the SMS and Email Inboxes field to Combined. • To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate. 5. Press the Menu key. 6. Click Save. Hide the new or unopened message indicator 1. 2. 3. 4. 56 In a message list, press the Menu key. Click Options. Click General Options. Perform one of the following actions: • To hide the new message indicator, change the Display New Message Indicator field to No. • To hide the unopened message indicator, change the Display Message Count field to None. Message list options Help 5. Press the Menu key. 6. Click Save. Hide sent messages 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click General Options. Change the Hide Sent Messages field to Yes. Press the Menu key. Click Save. View call logs in a message list 1. 2. 3. 4. In the phone application, press the Menu key. Click Options. Click Call Logging. Select an option for a call log type. To hide call logs in a message list, select the None option. Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block PIN messages from contacts in your organization. For more information, contact your administrator. 1. In the device options, click Security Options. 2. Click Firewall. 3. Select the check box beside one or more message types. 4. Press the Menu key. 5. Click Save. Note: Even though you do not receive blocked messages on your device, blocked messages might contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or using email message filters. Allow messages from contacts in your contact list or allowed sender list 1. 2. 3. 4. 5. In the device options, click Security Options. Click Firewall. Select the Contacts check box or the Specific address check box. Press the Menu key. Click Save. 57 Message shortcuts Help Add a contact to your allowed sender list To perform this task, you must set the security firewall to allow messages from specific addresses. This setting allows you to receive messages from contacts in your allowed sender list. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. In the device options, click Security Options. Click Firewall. Press the Menu key. Click Configure Exceptions. Press the Menu key. Click one of the following menu items: • Add Email Address • Add Phone Number • Add PIN Type the contact information. Press the Enter key. Press the Menu key. Click Save. Reset a blocked message counter 1. 2. 3. 4. 5. In the device options, click Security Options. Click Firewall. Highlight a message type. Press the Menu key. Click Reset Count or Reset All Counts. Message shortcuts In a message • To reply to a message, press R. • To reply to all in an email message or a PIN message, press L. • To forward a message, press F. • To file a highlighted email message, press I. • To view the email address of a contact, highlight the contact in the To or From field. Press Q. To view the display name, press Q again. • To move to the last cursor position after you close and reopen a received email message or PIN message, press G. In a message list • To open a highlighted message, press the Enter key. • To compose a message from a message list, press C. • To mark a message as opened or unopened, press the Alt key and U. • To view received messages, press the Alt key and I. • To view sent messages, press the Alt key and O. 58 S/MIME-protected messages Help • • • • To view voice mail messages, press the Alt key and V. To view SMS text messages, press the Alt key and S. To view call logs, press the Alt key and P. To view all your messages, press the Escape key. Move around a message list • To move up a screen, press the Shift key and the Space key. • To move down a screen, press the Space key. • To move to the top of a message list, press T. • To move to the bottom of a message list, press B. • To move to the next date, press N. • To move to the previous date, press P. • To move to the next unopened item, press U. • To move to the next related message, press J. • To move to the previous related message, press K. S/MIME-protected messages S/MIME-protected message basics About signing and encrypting messages You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed. Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the message. To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email address in your contact list to locate a PGP® key or certificate for the contact. Sign or encrypt a message You can sign or encrypt email messages and PIN messages. 1. When composing a message, change the Encoding field. 2. If necessary, change the Classification field. Encrypt a message with a pass phrase Your BlackBerry® device can encrypt email messages and PIN messages using a pass phrase shared between the sender and recipient. 1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt. 2. Press the Menu key. 59 S/MIME-protected messages Help 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Click Options. Set the Use Password-Based Encryption field to Yes. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers. If you are signing the message, in the Signing Options section, select a certificate. Press the Menu key. Click Save. Type your message. Press the Menu key. Click Send. Type a pass phrase to encrypt the message. Confirm the pass phrase. Click OK. Using a secure method, let the recipient know what the pass phrase is. Attach a certificate to a message You can attach a certificate to email messages and PIN messages. 1. When composing a message, press the Menu key. 2. Click Attach Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Continue. Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the certificate. 1. In a message, highlight the encryption indicator or a digital signature indicator. 2. Press the Menu key. 3. Click Fetch Sender’s Certificate. Add a certificate from a message 1. In a message, highlight a digital signature indicator. 2. Press the Menu key. 3. Click Import Sender’s certificate. Add a certificate from an attachment 1. 2. 3. 4. 60 In a message, click the certificate attachment. Click Retrieve Certificate Attachment. Click the certificate. Click Import Certificate. S/MIME-protected messages Help Attachment indicators in S/MIME-protected messages The message includes a certificate attachment. The message includes multiple certificate attachments. The message includes a certificate server attachment. Add connection information for a certificate server from a message 1. In a message, highlight the certificate server indicator. 2. Press the Menu key. 3. Click Import Server. View the certificate used to sign or encrypt a message 1. In a message, highlight the encryption status indicator or a digital signature indicator. 2. Press the Menu key. 3. Click Display Sender's Certificate or Display Encryption Certificate. View encryption information for a weakly encrypted message 1. In a weakly encrypted message, highlight the encryption status indicator. 2. Press the Menu key. 3. Click Encryption Details. S/MIME-protected message status Digital signature indicators for S/MIME protected messages Your BlackBerry® device verified the digital signature. Your device cannot verify the digital signature. Your device requires more data to verify the digital signature. 61 S/MIME-protected messages Help Your device trusts the certificate chain. The sender’s email address does not match the email address of the certificate subject, or the sender’s certificate is revoked, is not trusted, cannot be verified, or is not on your device. The certificate is weak, the certificate status is not current, or your device requires more data to verify the trust status of the certificate. The sender’s certificate is expired. Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. The message is strongly encrypted. The message is weakly encrypted. Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain. 1. In a message, highlight a digital signature indicator. 2. Press the Menu key. 3. Click Check Sender’s Certificate or Check Sender’s Cert Chain. S/MIME-protected message options Change your signing or encryption certificate Your BlackBerry® device uses your encryption certificate to encrypt messages in the sent items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages. 1. In the device options, click Security Options. 2. Click S/MIME. 3. In the Signing Options section or the Encryption Options section, change the Certificate field. 4. Press the Menu key. 5. Click Save. 62 S/MIME-protected messages Help Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message. 1. In the device options, click Advanced Options. 2. Click Default Services. 3. Change the Default Encoding field. 4. Press the Menu key. 5. Click Save. About message classifications If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use. If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder. Change the default message classification To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator must turn on message classifications. Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message. 1. In the device options, click Advanced Options. 2. Click Default Services. 3. Change the Default Classification field. 4. Press the Menu key. 5. Click Save. Change the size of S/MIME indicators in messages 1. 2. 3. 4. 5. In the device options, click Security Options. Click S/MIME. Change the Message Viewer Icons field. Press the Menu key. Click Save. 63 S/MIME-protected messages Help Change the encryption algorithms for S/MIME-protected messages If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support. 1. In the device options, click Security Options. 2. Click S/MIME. 3. Select the check box beside one or more encryption algorithms. 4. Press the Menu key. 5. Click Save. Request delivery notification for signed S/MIME-protected messages 1. 2. 3. 4. 5. In the device options, click Security Options. Click S/MIME. Change the Request S/MIME Receipts field to Yes. Press the Menu key. Click Save. Turn off the prompt that appears before an S/MIME-protected message is truncated 1. 2. 3. 4. 5. In the device options, click Security Options. Click S/MIME. Change the Warn about truncated messages field to No. Press the Menu key. Click Save. To turn on the prompt again, change the Warn about truncated messages field to Yes. Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use 1. 2. 3. 4. 5. In the device options, click Security Options. Click S/MIME. Change the Warn about problems with my certificates field to No. Press the Menu key. Click Save. To turn on the prompt again, change the Warn about problems with my certificates field to Yes. S/MIME-protected message troubleshooting Some signing and encryption options are not available on my device Try performing the following actions: • Verify that the email account that you are using supports all signing and encryption options. 64 PGP protected messages Help • If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification. I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages. You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server. PGP protected messages PGP protected message basics About signing and encrypting messages You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed. Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the message. To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email address in your contact list to locate a PGP® key or certificate for the contact. Sign or encrypt a message You can sign or encrypt email messages and PIN messages. 1. When composing a message, change the Encoding field. 2. If necessary, change the Classification field. Encrypt a PGP protected message with a pass phrase By default, your BlackBerry® device uses your PGP® key to encrypt messages. 1. When composing a message, change the Encoding field to one that uses encryption. 2. Press the Menu key. 3. Click Options. 4. Change the Use Conventional Encryption field to Yes. 5. Press the Menu key. 6. Click Save. Using a secure method, let the recipient know what the pass phrase is. 65 PGP protected messages Help Attach a PGP key to a message You can attach a PGP® key to email messages and PIN messages. 1. When composing a message, press the Menu key. 2. Click Attach PGP Keys. 3. Highlight a PGP key. 4. Press the Menu key. 5. Click Continue. Download the PGP key used to sign or encrypt a message If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the sender’s PGP key from the PGP Universal Server automatically. 1. In a message, highlight the encryption status indicator or a digital signature indicator. 2. Press the Menu key. 3. Click Fetch Sender’s PGP key. Add a PGP key from a message If you use the PGP® Universal Server, you might not be able to add PGP keys from messages. 1. In a message, highlight a digital signature indicator. 2. Press the Menu key. 3. Click Import PGP Key. Add a PGP key from an attachment If you use the PGP® Universal Server, you might not be able to add PGP keys from attachments. 1. In a message, click the PGP key attachment. 2. Click Retrieve PGP Attachment. 3. Click the PGP key. 4. Click Import PGP Key. Attachment indicators in PGP protected messages The message includes a PGP® key attachment. The message includes multiple PGP key attachments. The message includes a certificate server attachment. 66 PGP protected messages Help Add connection information for a certificate server from a message 1. In a message, highlight the certificate server indicator. 2. Press the Menu key. 3. Click Import Server. View the PGP key used to sign or encrypt a message 1. In a message, highlight the encryption status indicator or a digital signature indicator. 2. Press the Menu key. 3. Click Display Sender's PGP Key or Display Encryption PGP key. PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. The message is strongly encrypted. The message is weakly encrypted. Digital signature indicators for PGP protected messages Your BlackBerry® device verified the digital signature. Your device cannot verify the digital signature. Your device requires more data to verify the digital signature. Your device trusts the sender’s PGP® key. The sender’s email address does not match the email address in the key, or the sender’s PGP key is revoked, is not trusted, cannot be verified, or is not on your device. 67 PGP protected messages Help The key status is not current, or your device requires more data to verify the trust status of the key. The sender’s PGP key is expired. PGP protected message options Change your signing and encryption key Your BlackBerry® device uses your PGP® key to encrypt messages in the sent items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages. 1. In the device options, click Security Options. 2. Click PGP. 3. Change the Default Key field. 4. Press the Menu key. 5. Click Save. Change options for downloading attachments in encrypted messages 1. In the device options, click Security Options. 2. Click PGP. 3. Perform one of the following actions: • To download attachments in encrypted messages automatically, change the Retrieve Encrypted Attachment Information field to Automatically. • To download attachments in encrypted messages manually, change the Retrieve Encrypted Attachment Information field to Manually. • To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Retrieve Encrypted Attachment Information field to Never. 4. Press the Menu key. 5. Click OK. Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your device tries to use the signing and encryption option that was used for the last message. 1. In the device options, click Advanced Options. 2. Click Default Services. 3. Change the Default Encoding field. 4. Press the Menu key. 5. Click Save. 68 PGP protected messages Help About message classifications If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use. If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder. Change the default message classification To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator must turn on message classifications. Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message. 1. In the device options, click Advanced Options. 2. Click Default Services. 3. Change the Default Classification field. 4. Press the Menu key. 5. Click Save. Change the size of PGP indicators in messages 1. 2. 3. 4. 5. In the device options, click Security Options. Click PGP. Change the Message Viewer Icons field. Press the Menu key. Click Save. Change the encryption algorithms for PGP protected messages If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support. 1. In the device options, click Security Options. 2. Click PGP. 3. Select the check box beside one or more encryption algorithms. 4. Press the Menu key. 5. Click Save. Turn off the prompt that appears before a PGP protected message is truncated 1. In the device options, click Security Options. 69 Message troubleshooting Help 2. 3. 4. 5. Click PGP. Change the Warn about truncated messages field to No. Press the Menu key. Click Save. To turn on the prompt again, change the Warn about truncated messages field to Yes. Turn off the prompt that appears when you use a PGP key that is not recommended for use 1. 2. 3. 4. 5. In the device options, click Security Options. Click PGP. Change the Warn about problems with my PGP keys field to No. Press the Menu key. Click Save. To turn on the prompt again, change the Warn about problems with my PGP keys field to Yes. PGP protected message troubleshooting Some signing and encryption options are not available on my device Try performing the following actions: • Verify that the email account that you are using supports all signing and encryption options. • If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification. I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages. You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server. Message troubleshooting I cannot send messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area. • If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for your contact. 70 Message troubleshooting Help • If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device. • If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now. • Generate an encryption key. • Verify that data service is turned on. • Resend the message. Related topics Find information about wireless coverage indicators, 209 Change a contact, 122 Generate an encryption key, 234 Turn off data service, 211 Resend a message, 38 I am not receiving messages Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device. • If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now. • Verify that data service is turned on. • If you use email message filters, verify that the options for email message filters are set correctly. • Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from. • If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to the Wi-Fi network or log in to the VPN again. • Verify that your device is not blocking messages. For more information, contact your administrator. Related topics Find information about wireless coverage indicators, 209 Turn off data service, 211 Change an email message filter, 43 Forward messages from a specific email message folder to your device, 41 I cannot file email messages Try performing the following actions: • Verify that wireless email reconciliation is turned on. 71 Message troubleshooting Help • If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. Related topics Reconcile email messages over the wireless network, 175 I cannot send SMS text messages Depending on your wireless service plan, this feature might not be supported. Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area. • Verify that fixed dialing is turned off. Related topics Find information about wireless coverage indicators, 209 Fixed dialing, 27 I am not receiving SMS text messages Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. The number of new or unopened messages is different than I expected The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message. Related topics View messages in a specific folder, 39 Some messages no longer appear on my device If your BlackBerry® application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages. If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages that you delete in the email application on your computer are also deleted from your device. A message or attachment does not appear or is truncated Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All. 72 Message troubleshooting Help • If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. HTML email messages do not appear correctly Try performing the following actions: • To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. • Wait for a short period of time. Your device receives long messages and attachments in sections. • Try viewing your message in plain text. Press the Menu key. Click Get Plain Text. Some email message folders appear dimmed If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed. Try performing the following actions: • Wait for a few seconds. The email message folders might become available after a short period of time. • Turn off wireless email reconciliation, and then turn it on again. Related topics Reconcile email messages over the wireless network, 175 Email message filters are not working correctly Try performing the following actions: • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. Related topics Email message filters, 42 I cannot turn on cell broadcasting Your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the check box beside all languages that your SIM card does not support. I cannot attach a file to an MMS message Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show. Try performing the following actions: • Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file). • Verify that the file is not copyright protected. • If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message. 73 Help Message troubleshooting I cannot use a shortcut to view one type of message in a message list If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for your previous device replace the message list shortcuts for your current device. To view the shortcuts for viewing one type of message in a message list, view your list of saved searches. Related topics View a list of saved searches, 173 Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field. For more information about the features that are available on your device, contact your wireless service provider or administrator. 74 Attachments Help Attachments Attachment basics About attachments You can view several attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav and .mp3 files. If you save an email message that contains an attachment that you have previewed, the email message and the attachment are stored in the device memory until you delete the email message. You can download attachments and store them in the device memory. You can also store attachments on a media card. If you delete an email message that contains an attachment you have downloaded, the attachment is stored in the device memory or on the media card until you delete it from your device. To change attachments that you download, you can use third-party editing applications (such as Word to Go™, Slideshow to Go® and Sheet to Go®) that are designed for use on BlackBerry devices. Open an attachment To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. 5. In a message, press the Menu key. If necessary, click Retrieve Attachment Information. Click Open Attachment. If necessary, on the Attachments screen, click an attachment. If necessary, in the dialog box, click an option. Download an attachment To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. 5. 6. With the cursor in the body of the message, press the Menu key. Click Download Attachment. Click Download. Highlight the folder that you want to save the attachment in. Press the Menu key. Click Select Folder. Stop downloading an attachment 1. In a message, highlight an attachment that you are downloading. 75 Attachment basics Help 2. Press the Menu key. 3. Click Cancel Download. Open a link in an attachment Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. In an attachment, click a link. 2. Press the Menu key. 3. Click one of the following menu items: • Get Link • Retrieve To return to the attachment, press the Escape key. View properties for an attachment You can view the size, author, publication date, and other attachment properties for an attachment. 1. In an attachment, press the Menu key. 2. Click Retrieve Info or View Info. Set font options for an attachment 1. 2. 3. 4. 5. In an attachment, press the Menu key. Click Options. Set the font fields. Press the Menu key. Click Save. Search for text in a message, in an attachment, or on a web page To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, in an attachment, or on a web page, press the Menu key. Click Find. Type the text. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. 76 Document attachments Help Document attachments Open a password-protected .pdf file attachment To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. When the "Password protected document" message appears, press the Escape key. 2. Press the Menu key. 3. Click Password. 4. Type the password. 5. Press the Enter key. 6. Click Retrieve. 7. Click Yes. View tracked changes in a document 1. In a document, press the Menu key. 2. Click Show Changes. To hide tracked changes, press the Menu key. Click Hide Changes. View the table of contents in a document Depending on the document type, you might not be able to view the table of contents. 1. In a document, press the Menu key. 2. Click Table of Contents. To move to a specific heading, click a heading. Click View. Spreadsheet attachments Move to a specific cell 1. 2. 3. 4. In a spreadsheet, press the Menu key. Click Go to Cell. Type the cell co-ordinates. Press the Enter key. View the content of a cell In a spreadsheet cell, click the trackball. 77 Help Media attachments View a list of worksheets 1. In a spreadsheet, press the Menu key. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet. Click View. Switch worksheets 1. In a spreadsheet, press the Menu key. 2. Click Next Sheet or Prev Sheet. Change the size of a column In a spreadsheet, perform one of the following actions: • To change the size of a column, click the column label. Click a size. • To view all the text in a column, click the column label. Click Fit. • To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size. • To change the column size for all spreadsheets, press the Menu key. Click Options. Set the Column Width field. Press the Menu key. Click Save. Set display options for a spreadsheet 1. In a spreadsheet, press the Menu key. 2. Click Options. 3. Perform any of the following actions: • To view the gridlines in the spreadsheet, set the Show Gridlines field to Yes. • To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes. 4. Press the Menu key. 5. Click Save. Media attachments View a list of pages in a multi-page .tif file attachment You can view a list of pages in a multi-page .tif file attachment, such as a scanned fax document saved as a .tif file. 1. In a multi-page .tif file attachment, press the Menu key. 2. Click Table of Contents. To move to a specific page, click a page. 78 Presentation attachments Help Switch pages in a multi-page .tif file attachment 1. In a multi-page .tif file attachment, press the Menu key. 2. Click Next Page or Prev Page. Presentation attachments Switch presentation views 1. In a presentation, press the Menu key. 2. Perform one of the following actions: • To view text only, click View Text. • To view text and slides, click View Both. To view the presentation in its original format, click View Slides. Switch slides 1. In a presentation, press the Menu key. 2. Click Next Slide or Prev Slide. Rotate a slide 1. When viewing a slide in slide view, press the Menu key. 2. Click Rotate. Zoom in to or out from a slide 1. When viewing a presentation in slide view, press the Menu key. 2. Click Zoom. 3. Roll the trackball up or down. To zoom back to the original slide size, press the Menu key. Click Fit to Screen. Save a slide 1. 2. 3. 4. When viewing a presentation in slide view, press the Menu key. Click Save Slide. Type a name for the file. Click Save. 79 vCard contact attachments Help vCard contact attachments About vCard contact attachments vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact. Open a vCard contact attachment 1. In a message, highlight a vCard® contact attachment. 2. Press the Menu key. 3. Click View Attachment. Add a contact to your contact list from a vCard contact attachment 1. In a vCard® contact attachment, press the Menu key. 2. Click Add to Contacts or Update Contact. Attachment shortcuts • • To search for text in an attachment, press F. To move to the last cursor position after closing and reopening an attachment, press G. In a spreadsheet • To move to a specific cell, press G. • To view the content of a cell, press the Space key. • To switch worksheets, press V. Highlight a worksheet. Press the Enter key. • To view hidden columns or rows, press H. To hide the columns or rows, press H. In a presentation • To switch presentation views, press M. • To move to the next slide when viewing a presentation in slide view, press N. • To move to the previous slide when viewing a presentation in slide view, press P. • To move to the last cursor position after closing and reopening a presentation attachment that you were viewing in text view or in text and slide view, press G. 80 Help Attachment troubleshooting Attachment troubleshooting A skipped content bar appears in a document More attachment content is available for you to download to your BlackBerry® device. To download the content, click the skipped content bar. Click More. A message or attachment does not appear or is truncated Try performing the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All. • If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. A question mark appears on a slide A question mark appears on a slide if your BlackBerry® device has not downloaded the slide. To download the slide, highlight the slide. Press the Menu key. Click Retrieve. 81 Help 82 Camera and video camera Help Camera and video camera Camera and video camera Take a picture 1. In the camera, if necessary, perform the following actions: • To zoom in to or out from a subject, roll the trackball up or down. • To lock the focus on a subject, press the Right Convenience key halfway. 2. To take a picture, click the trackball. Note: The approximate number of pictures that you can save to the device memory or the media card appears in the lower-left corner of the screen. If you save pictures to the device memory, you can insert a media card into your BlackBerry® device to save more pictures. Related topics View a picture, 94 Pan a picture To perform this task, you must zoom in to the picture. In a picture, roll the trackball. To close the picture, press the Escape key once in the camera or twice in the media application. Zoom in to or out from a picture 1. In a picture, press the Menu key. 2. Click Zoom. 3. Roll the trackball up or down. To zoom back to the original picture size, press the Menu key. Click Fit to Screen. To close the picture, press the Escape key once in the camera or twice in the media application. Record a video 1. In the video camera, click the trackball. 2. To pause recording, click the trackball again. Note: The approximate amount of memory available for saving videos to the device memory or the media card appears in the lower-left corner of the screen. Related topics Play a media file, 89 83 Help Camera and video camera options Camera and video camera options Change the picture size The larger the picture, the more memory the picture requires. 1. In the camera, press the Menu key. 2. Click Options. 3. Change the Picture Size field. 4. Press the Menu key. 5. Click Save. Set picture quality You can set the fineness of detail that the camera captures in pictures. The finer the detail of a picture, the more memory the picture requires. 1. In the camera, press the Menu key. 2. Click Options. 3. Set the Picture Quality field. 4. Press the Menu key. 5. Click Save. Change the default size of the viewfinder You can hide the status information that appears at the bottom of the screen and view subjects using the full screen. 1. In the camera, press the Menu key. 2. Click Options. 3. Change the Viewfinder Mode field. 4. Press the Menu key. 5. Click Save. Change the video size and format The larger the video, the more memory the video requires. 1. In the video camera, press the Menu key. 2. Click Options. 3. Change the Video Format field. 4. Press the Menu key. 5. Click Save. Change the location for storing pictures or videos 1. In the camera or video camera, press the Menu key. 2. Click Options. 84 Camera and video camera shortcuts Help 3. Perform any of the following actions: • In the camera, change the Store Pictures and Folder fields. • In the video camera, change the Folder field. 4. Press the Menu key. 5. Click Save. Change options to compensate for different lighting conditions in pictures or videos 1. In the camera or video camera, press the Menu key. 2. Click Options. 3. Perform any of the following actions: • To change the default flash mode for pictures, change the Default Flash Setting field. • To improve the colors in pictures, in the White Balance field, click the current lighting condition. • To turn on low-light mode for videos, change the Video Light field. 4. Press the Menu key. 5. Click Save. Apply a color effect to pictures or videos You can apply a sepia or black-and-white color effect to pictures that you take or videos that you record. 1. In the camera or video camera, press the Menu key. 2. Click Options. 3. Change the Color Effect field. 4. Press the Menu key. 5. Click Save. Camera and video camera shortcuts • • • • • • • • • • • • • • To zoom in to a subject before taking a picture, press the Volume Up key. To zoom out from a subject before taking a picture, press the Volume Down key. To take a picture, press the Right Convenience key. To pan up in a picture, press 2. To pan down in a picture, press 8. To pan right in a picture, press 6. To pan left in a picture, press 4. To return to the center of a picture, press 5. To zoom in to a picture, press 3. To zoom out from a picture, press 9. To zoom in as much as possible to a picture, press 1. To zoom out from a picture as much as possible, press 7. To change the size of the viewfinder for a picture, press the Symbol key. To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key. 85 Help Camera and video camera troubleshooting Camera and video camera troubleshooting I cannot save pictures or videos Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos. Try performing the following actions: • If you are trying to save a picture or video to your device memory, delete old data or messages from your device. • If you are trying to save a picture or video on your media card, delete old media files. • In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or normal pictures. Related topics Delete a message, 39 Delete a picture or picture folder, 97 Delete a media file, 94 The flash dims or turns off If the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off. Some pictures that I take are blurry In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed and the viewfinder is not occupying the full screen, an exclamation point indicator appears at the bottom of the screen. 86 Media Help Media Transferring and downloading media files About transferring media files You can connect your BlackBerry® device to your computer to transfer files between your device and your computer, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device. If you connect your device to your computer, you can transfer files quickly between your media card and your computer using mass storage mode. To manage your media files and preserve the information associated with your media files when you transfer files between your device and your computer, use the media manager tool of the BlackBerry® Desktop Manager. For more information about using the media manager tool, see the online help that is available in the Roxio® Media Manager. If you encrypt the files on a media card and you transfer files to your media card using mass storage mode or Bluetooth technology, your device does not encrypt the transferred files. If you transfer encrypted files from your media card using mass storage mode or Bluetooth technology, you cannot decrypt the files on your computer or on a Bluetooth enabled device. Transfer a file between your device and your computer using the Roxio Media Manager 1. 2. 3. 4. Connect your BlackBerry® device to your computer. On your computer, open the BlackBerry® Desktop Manager. Double-click Media Manager. Drag a file or folder from one location to another. For more information about transferring and managing media files, see the online help that is available in the Roxio® Media Manager. Transfer a file between your device and your computer in mass storage mode To perform this task, mass storage mode must be turned on. Mass storage mode enables you to transfer files between a media card in your BlackBerry® device and your computer when you connect your device to your computer. 1. Connect your device to your computer. 2. On your computer, double-click My Computer. 3. In the Devices with Removable Storage section, double-click Removable Disk. 4. Drag a file from one location to another. To exit mass storage mode, disconnect your device from your computer. Save a song or video from a web page 1. In the browser, click a link for a song or video. 2. Click Save. 87 Transferring and downloading media files Help 3. Type a name for the song or video. 4. Click Save. Receive a media file using Bluetooth technology To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled device. 1. 2. 3. 4. 5. In the media application, click a media type. Press the Menu key. Click Receive Using Bluetooth. Click Yes. Click Save. Send a media file To perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology. You can only send media files that you added. 1. In the media application, click a media type. 2. If necessary, click a category. 3. Highlight a media file. 4. Press the Menu key. 5. Click one of the following menu items: • Send As Email • Send As MMS • Send Using Bluetooth Download a ring tone Depending on your wireless service plan, this feature might not be supported. 1. In the media application, click Ring Tones. 2. Click All Ring Tones. 3. Press the Menu key. 4. Click Download Ring Tones. Related topics Legal notice, 275 Download a Home screen background Depending on your wireless service plan, this feature might not be supported. 1. In the media application, click Pictures. 2. Click a category. 3. Press the Menu key. 4. Click Download Images. 88 Playing media files and recording voice notes Help Playing media files and recording voice notes Play a media file 1. In the media application, click a media type. 2. If necessary, click a category. 3. Click a song, ring tone, video, or voice note. Note: To view other songs or videos while playing a song or video, press the Menu key. Click Music Library or Video Library. To stop playing a media file, click the stop icon. Related topics Transfer a file between your device and your computer using the Roxio Media Manager, 87 Transfer a file between your device and your computer in mass storage mode, 87 Play a song or video on a web page 1. In the browser, click a link for a song or video. 2. Click Open. Shuffle songs 1. In the media application, click Music. 2. Perform one of the following actions: • To shuffle all songs, click Shuffle Songs. • To shuffle all the songs in a category, click a category. Click a song. Press the Menu key. Click Shuffle. To stop shuffling songs, press the Menu key. Click Shuffle. Pause a media file When playing a song, video, or voice note, click the pause icon. To resume playing the song, video, or voice note, click the play icon. Fast-forward or rewind a media file 1. When playing a song, video, or voice note, click the progress bar. 2. Roll the trackball to the right or left. 3. Click the trackball. Play the next or previous song in a category 1. When playing a song, press the Menu key. 89 Playing media files and recording voice notes Help 2. Click Next Track or Previous Track. Search for a media file 1. In the media application, click a media type. 2. If necessary, click a category. 3. In the Find field, type part or all of a name for a song, ring tone, video, picture, or voice note. Switch applications during a song 1. Press the End key. 2. Click an application. To return to the media application, press the Menu key. Click Now Playing. Record a voice note 1. In the voice notes application, click the record icon. 2. Perform any of the following actions: • To pause recording, click the pause icon. To resume recording, click the record icon. • To stop recording, click the pause icon. Click the stop icon. Adjust the volume • • To increase the volume, press the Volume Up key. To decrease the volume, press the Volume Down key. Amplify the volume You can amplify the volume for songs, ring tones, and videos. 1. In the media application, press the Menu key. 2. Click Options. 3. Change the Audio Boost field to On. 4. Press the Menu key. 5. Click Save. Improve sound quality for media files You can only improve sound quality when you use stereo headphones with your BlackBerry® device. 1. In the media application, press the Menu key. 2. Click Options. 3. Change the Headset Equalizer field. 4. Press the Menu key. 5. Click Save. 90 Managing media files Help Keep backlighting on when you play a video By default, the backlighting is designed to turn off after a period of time to conserve battery power. 1. In the media application, press the Menu key. 2. Click Options. 3. Change the Turn Off Auto Backlighting field to No. 4. Press the Menu key. 5. Click Save. About using a headset You can purchase an optional headset to use with your BlackBerry® device. If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application. For more information about using the headset, see the documentation that came with your headset. Managing media files Playlists About playlists You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your BlackBerry® device. You create an automatic playlist by specifying criteria for artists, albums, or genres of songs. When you add a song to your device that meets the criteria, your device adds it to the playlist automatically. An indicator appears beside automatic playlists in your list of playlists. Create a standard playlist 1. 2. 3. 4. 5. 6. 7. 8. 9. In the media application, click Music. Click Playlists. Click New Playlist. Click Standard Playlist. Type a name for the playlist. Press the Menu key. Click Add Songs. Click a song. To add more songs, repeat steps 6 to 8. 91 Managing media files Help 10. Press the Menu key. 11. Click Save. Change a standard playlist 1. 2. 3. 4. 5. 6. In the media application, click Music. Click Playlists. Highlight a standard playlist. Press the Menu key. Click View. Perform any of the following actions: • To add a song, press the Menu key. Click Add Songs. Click a song. • To change the order of songs, highlight a song. Press the Menu key. Click Move. Roll the trackball to the new location. Click the trackball. • To delete a song, highlight a song. Press the Menu key. Click Delete. 7. Press the Menu key. 8. Click Save. Create an automatic playlist 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. In the media application, click Music. Click Playlists. Click New Playlist. Click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) beside Artists, Albums, or Genres. Click an artist, album, or genre. To add more criteria, repeat steps 6 and 7. Press the Menu key. Click Save. To view the songs in the playlist, press the Menu key. Click View Songs. Repeat a playlist 1. 2. 3. 4. 5. In the media application, click Music. Click Playlists. Click a playlist. Press the Menu key. Click Repeat. To stop repeating a playlist, press the Menu key. Click Repeat. 92 Managing media files Help Rename a playlist 1. 2. 3. 4. 5. 6. 7. In the media application, click Music. Click Playlists. Highlight a playlist. Press the Menu key. Click Rename. Type a name for the playlist. Click Save. Delete a playlist 1. 2. 3. 4. 5. In the media application, click Music. Click Playlists. Highlight a playlist. Press the Menu key. Click Delete. View properties for a media file 1. 2. 3. 4. 5. In the media application, click a media type. If necessary, click a category. Highlight a media file. Press the Menu key. Click Properties. Change the amount of memory available for media files To optimize the performance of your BlackBerry® device, you can change the amount of memory that your device allocates for media files. 1. In the media application, press the Menu key. 2. Click Options. 3. Press the Menu key. 4. Click Save. Rename a media file You can only rename songs, ring tones, videos, or voice notes that you added. 1. In the media application, press the Menu key. 2. Click Explore. 3. Navigate to a folder that contains songs, ring tones, videos, or voice notes. 4. Highlight a song, ring tone, video, or voice note. 5. Press the Menu key. 6. Click Rename. 7. Type a name for the file. 93 Viewing pictures Help 8. Click Save. Move a media file You can only move songs, ring tones, videos, or voice notes that you added. 1. In the media application, press the Menu key. 2. Click Explore. 3. Navigate to a folder that contains media files. 4. Highlight a media file. 5. Press the Menu key. 6. Click Move. 7. Navigate to the new location. 8. Click a folder. 9. Click Move Into. Delete a media file You can only delete songs, ring tones, videos, or voice notes that you added. 1. In the media application, click a media type. 2. If necessary, click a category. 3. Highlight a song, ring tone, video, or voice note. 4. Press the Menu key. 5. Click Delete. Note: If you delete a ring tone that you use in a notification profile, the notification profile uses the default ring tone. Viewing pictures View a picture 1. In the media application, click Pictures. 2. Click a category. 3. Click a picture. Related topics Transfer a file between your device and your computer using the Roxio Media Manager, 87 Transfer a file between your device and your computer in mass storage mode, 87 Use a picture as the Home screen background 1. 2. 3. 4. 94 In the media application, click Pictures. Click a category. Highlight a picture. Press the key. Viewing pictures Help 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the key. Click Reset Home Screen Image. View pictures as a slide show A slide show displays all pictures in a category or folder. 1. In the media application, click Pictures. 2. Click a category. 3. If necessary, click a folder. 4. Highlight a picture. 5. Press the Menu key. 6. Click View Slide Show. To close the slide show, press the Escape key. Change the number of seconds between slides in a slide show 1. 2. 3. 4. 5. In the media application, press the Menu key. Click Options. Change the Slide Show Interval field. Press the Menu key. Click Save. View pictures by name 1. 2. 3. 4. In the media application, click Pictures. Click a category. Press the Menu key. Click View List. Zoom in to or out from a picture 1. In a picture, press the Menu key. 2. Click Zoom. 3. Roll the trackball up or down. To zoom back to the original picture size, press the Menu key. Click Fit to Screen. To close the picture, press the Escape key once in the camera or twice in the media application. Pan a picture To perform this task, you must zoom in to the picture. 95 Managing pictures Help In a picture, roll the trackball. To close the picture, press the Escape key once in the camera or twice in the media application. Rotate a picture 1. In a picture, press the Menu key. 2. Click Rotate. The picture turns 90 degrees in a clockwise direction. Managing pictures Save a picture Save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. 1. Open a picture attachment or highlight a picture on a web page. 2. Press the Menu key. 3. Click Save Image. 4. Click Save. Sort pictures 1. 2. 3. 4. 5. In the media application, press the Menu key. Click Options. Change the Sort By field. Press the Menu key. Click Save. Hide album art from picture folders If you hide album art from picture folders, the album art still displays when you play songs. 1. In the media application, press the Menu key. 2. Click Options. 3. Click Exclude Folders. 4. Click the folders that contain album art that you want to hide. Rename a picture or picture folder You can only rename pictures or picture folders that you transferred to your BlackBerry® device. 1. In the media application, click Pictures. 2. Click a category. 3. Highlight a picture or picture folder. 4. Press the Menu key. 96 Help Media card and mass storage mode options 5. Click Rename. 6. Type a name for the picture or picture folder. 7. Click Save. Move a picture You can only move pictures that you added. 1. In the media application, click Pictures. 2. Click a category. 3. Highlight a picture. 4. Press the Menu key. 5. Click Move. 6. Navigate to the new location. 7. Highlight a picture folder. 8. Press the Menu key. 9. Click Move Into. Delete a picture or picture folder You can only delete pictures or picture folders that you added to your BlackBerry® device. 1. In the media application, click Pictures. 2. Click a category. 3. Navigate to a picture or picture folder. 4. Highlight a picture or picture folder. 5. Press the Menu key. 6. Click Delete. Media card and mass storage mode options About media cards You can insert a microSD media card into your BlackBerry® device to extend the memory that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your device, see the printed documentation that came with your device. Format the device memory or a media card If you format the BlackBerry® device memory or a media card, all the files in the device memory or on the media card are deleted. 1. In the device options, click Memory. 2. Press the Menu key. 3. Click Format. 4. Complete the instructions on the screen. 97 Media card and mass storage mode options Help View the amount of available memory To view the amount of memory available for application data or for storing files in the BlackBerry® device memory or on a media card, in the device options, click Memory. About file encryption File encryption is designed to protect the data that you store in the BlackBerry® device memory and on a media card that can be inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, a device password, or both. If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media card is inserted in your device. If you encrypt the files using a device password, you can access the files on your media card in any device that you insert your media card into, as long as you know the password for the device. Encrypt the files in the device memory and on a media card 1. In the device options, click Memory. 2. Perform one of the following actions: • To encrypt files using an encryption key that your device generates, change the Encryption Mode field to Device. • To encrypt files using a device password, change the Encryption Mode field to Security Password. • To encrypt files using an encryption key and a device password, change the Encryption Mode field to Security Password & Device. 3. Change the Encrypt Media Files field to Yes. 4. Press the Menu key. 5. Click Save. To stop encrypting the files in the device memory and on a media card, change the Encryption Mode field to None. Related topics Set a device password, 229 Turn off media card support 1. 2. 3. 4. In the device options, click Memory. Change the Media Card Support field to Off. Press the Menu key. Click Save. Turn off mass storage mode 1. 2. 3. 4. 98 In the device options, click Memory. Change the Mass Storage Mode Support field to Off. Press the Menu key. Click Save. Media shortcuts Help Turn off the mass storage mode prompt 1. 2. 3. 4. In the device options, click Memory. Change the Auto Enable Mass Storage Mode When Connected field to Yes or No. Press the Menu key. Click Save. Media shortcuts • • • • • • • • • • • To pause a song or video, press the Mute key. To resume playing a video or song, press the Mute key. To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key. To play the next song in a category, press N. To play the previous song in a category, press P. To play the next song in a playlist, press and hold the Volume Down key. To play the previous song in a playlist, press and hold the Volume Up key. To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly. To rotate a picture, press L. To zoom in to a picture, press 3. To zoom to the original picture size, press 7. To zoom out from a picture, press 9. To zoom to the original picture size, press 7. To fit a picture to the screen size, press 1. Media troubleshooting I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file. I cannot open media files Try performing the following actions: • If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your device from the computer or turn off mass storage mode. • If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager tool of the BlackBerry® Desktop Manager. • If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that mass storage mode is turned off on your device. • If you encrypted the media files on your media card using an encryption key that your device generated and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. In the memory options, change the Encryption Mode field to None or Security Password. 99 Help Media troubleshooting Related topics Turn off mass storage mode, 98 Encrypt the files in the device memory and on a media card, 98 My device does not recognize my media card Try performing the following actions: • Verify that your media card is inserted in your BlackBerry® device correctly. For more information about inserting a media card into your device, see the printed documentation that came with your device. • In your media card options, if there is message to format your media card, disconnect your device from your computer. Turn off mass storage mode. Format the media card. Turn on mass storage mode. Related topics Turn off mass storage mode, 98 Format the device memory or a media card, 97 My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted in the device memory or on the media card using your BlackBerry® device password and you reset your device, unlock your device. Related topics Lock the device, 229 Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field. For more information about the features that are available on your device, contact your wireless service provider or administrator. 100 Help Browser Browser Browser basics Browsing web pages Visit a web page Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider. 1. In the browser, perform one of the following actions: • If a web address field appears on the screen, type a web address. • If a web address field does not appear on the screen, press the key. Click Go To. Type a web address. 2. Press the Enter key. Search the Internet To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service that supports this feature. For more information, contact your wireless service provider. 1. In the browser, perform one of the following actions: • If the Search here field appears on the screen, type the search terms. • If the Search here field does not appear on the screen, press the Menu key. Click Go To. Type the search terms. 2. Press the Enter key. Switch browser views You can view web pages in Column view or Page view. Column view displays web pages in a mobile view format. Page view displays web pages in a wide screen format that is similar to the format that the browser on your computer uses to display web pages. 1. On a web page, press the Menu key. 2. Click Column View or Page View. Zoom in to or out from a web page 1. On a web page, press the Menu key. 2. Click Zoom In or Zoom Out. To zoom back to the original web page size, press the Escape key. Move back or forward a web page 1. On a web page, press the Menu key. 2. Click Back or Forward. 101 Browser basics Help Refresh a web page 1. On a web page, press the Menu key. 2. Click Refresh. Save a web page to a message list A saved web page displays content that was current at the time that you saved the web page. 1. On a web page, press the Menu key. 2. Click Save Page. 3. Click OK. Stop loading a web page 1. When a web page is loading, press the Menu key. 2. Click Stop. Search for text in a message, in an attachment, or on a web page To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, in an attachment, or on a web page, press the Menu key. Click Find. Type the text. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. View a list of web pages you visited recently 1. On a web page, press the Menu key. 2. Click History. Return to the home page 1. On a web page, press the Menu key. 2. Click Home. Close the browser 1. In the browser, press the Menu key. 2. Click Close. 102 Browser basics Help Viewing, copying, and forwarding addresses View the address for a web page 1. On a web page, press the Menu key. 2. Click Page Address. View the address for a link or picture 1. On a web page, highlight or pause on a link or picture. 2. Press the Menu key. 3. Click Link Address or Image Address. Copy an address for a web page, link, or picture 1. On a web page, perform one of the following actions: • Highlight or pause on a link. Press the Menu key. Click Link Address. • Highlight or pause on a picture. Press the Menu key. Click Image Address. • Press the Menu key. Click Page Address. 2. Click Copy Address. To paste the address, press the Menu key. Click Paste. Send a web page address 1. On a web page, press the Menu key. 2. Click Send Address. 3. Click a message type. To return to the browser after you send the message, press the Escape key. Send a link or picture from a web page 1. 2. 3. 4. 5. On a web page, highlight or pause on a link or picture. Press the Menu key. Click Link Address or Image Address. Click Send Address. Click a message type. To return to the browser after you send the message, press the Escape key. 103 Browser bookmarks Help Viewing pictures and playing media files Play a song or video on a web page 1. In the browser, click a link for a song or video. 2. Click Open. Save a song or video from a web page 1. 2. 3. 4. In the browser, click a link for a song or video. Click Save. Type a name for the song or video. Click Save. View a full picture on a web page 1. On a web page, highlight or pause on a picture. 2. Press the Menu key. 3. Click Full Image. Zoom in to or out from a picture 1. In a picture, press the Menu key. 2. Click Zoom. 3. Roll the trackball up or down. To zoom back to the original picture size, press the Menu key. Click Fit to Screen. To close the picture, press the Escape key once in the camera or twice in the media application. Browser bookmarks About bookmarks for web pages You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic. Add a bookmark for a web page 1. 2. 3. 4. 104 On a web page, press the Menu key. Click Add Bookmark. In the Auto Synchronize field, set how often the browser should check for updates to the web page. In the Start time field, set the time of day when the browser should start checking for updates. Browser bookmarks Help 5. Click Add. If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web page online. Change a bookmark for a web page 1. 2. 3. 4. 5. 6. 7. In the browser, press the Menu key. Click Bookmarks. Highlight a bookmark. Press the Menu key. Click Edit Bookmark. Change the bookmark. Click Accept. Send a bookmark for a web page 1. 2. 3. 4. 5. 6. In the browser, press the Menu key. Click Bookmarks. Highlight a bookmark. Press the Menu key. Click Send Bookmark. Click a message type. To return to the browser after you send the message, press the Escape key. Delete a bookmark for a web page 1. 2. 3. 4. 5. In the browser, press the Menu key. Click Bookmarks. Highlight a bookmark. Press the Menu key. Click Delete Bookmark. Add a bookmark folder for web pages 1. 2. 3. 4. 5. In the browser, press the Menu key. Click Bookmarks. Highlight a bookmark folder. Press the Menu key. Click Add Subfolder. File a bookmark for a web page 1. In the browser, press the Menu key. 2. Click Bookmarks. 105 Web feeds Help 3. 4. 5. 6. 7. Highlight a bookmark. Press the Menu key. Click Move Bookmark. Roll the trackball to the new location. Click the trackball. Rename a bookmark folder for web pages You can only rename folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3. Click Rename Folder. Delete a bookmark folder for web pages You can only delete folders that you created. 1. Highlight a folder. 2. Press the Menu key. 3. Click Delete Folder. Web feeds About web feeds Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions for updated web site content. For example, if you open a sports web feed for a news web site, you can scan a list of sports stories that the web site has published since the last time that you checked the web feed. If a title interests you, you can view the web feed content, or if an audio version of the content is available, you can listen to the web feed content. You can open web feeds on web pages, or you can subscribe to web feeds and open them from your bookmark list. In your bookmark list, web feeds that have been updated since the last time you checked them appear in italic. In a web feed, unopened web feed titles appear in bold. If one or more web feeds are available on a web page, the Add Web Feed option appears in the menu. Subscribe to a web feed 1. 2. 3. 4. 5. 6. 106 On a web page, press the Menu key. Click Add Web Feed. Select the check box beside a web feed. In the Auto Synchronize field, set how often the browser should check for updates to the web feed. In the Start time field, set the time of day when the browser should start checking for updates. Click Add. Web feeds Help View web feed content 1. In a web feed, highlight a title. 2. Press the Menu key. 3. Perform one of the following actions: • To view a summary of the story, click Show Description. • To view the full story, click Read Story. To hide a description, highlight a title. Press the Menu key. Click Hide Description. Listen to web feed content If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content that does not exceed 5 MB. If your device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be able to listen to web feed content that exceeds 128 KB. For more information, contact your administrator. 1. In a web feed, highlight a title. 2. Press the Menu key. 3. Click Get Audio. Mark a web feed title as opened or unopened In a web feed, perform one of the following actions: • Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened. • Highlight a date field. Press the Menu key. Click Mark Prior Opened. Change a web feed 1. 2. 3. 4. 5. 6. 7. On a web page, press the Menu key. Click Bookmarks. Highlight a web feed. Press the Menu key. Click Edit Bookmark. Change the web feed. Click Accept. File a web feed 1. 2. 3. 4. 5. 6. On a web page, press the Menu key. Click Bookmarks. Highlight a web feed. Press the Menu key. Click Move Bookmark. Roll the trackball to the new location. 107 Browser options Help 7. Click the trackball. Delete a web feed 1. 2. 3. 4. 5. On a web page, press the Menu key. Click Bookmarks. Highlight a web feed. Press the Menu key. Click Delete Bookmark. Browser options Change the default browser view 1. 2. 3. 4. 5. 6. In the browser, press the Menu key. Click Options. Click General Properties. Change the Default View field. Press the Menu key. Click Save Options. Change the home page or start page Depending on your wireless service provider, you might not be able to change the home page. 1. In the browser, press the Menu key. 2. Click Options. 3. Click Browser Configuration. 4. Perform any of the following actions: • In the Home Page Address field, type a web address. • Change the Start Page field. 5. Press the Menu key. 6. Click Save Options. Change JavaScript options 1. 2. 3. 4. In the browser, press the Menu key. Click Options. Click Browser Configuration. Select any of the following check boxes: • Support JavaScript • Allow JavaScript popups • Terminate slow running scripts 5. Press the Menu key. 108 Help Browser options 6. Click Save Options. Change options for pictures and animation on web pages 1. In the browser, press the Menu key. 2. Click Options. 3. Perform any of the following actions: • To stop displaying pictures, click Browser Configuration. Change the Show Images field. • To change the quality of pictures, click General Properties. Change the Image Quality field. • To change the number of times that animated graphics repeat, click General Properties. Change the Repeat Animations field. 4. Press the Menu key. 5. Click Save Options. Change display options for web pages 1. 2. 3. 4. In the browser, press the Menu key. Click Options. Click Browser Configuration. Perform any of the following actions: • To view background images, select the Use Background Images check box. • To change the browsing experience, change the Browser Identification field. 5. Press the Menu key. 6. Click Save Options. Change font options for web pages 1. 2. 3. 4. In the browser, press the Menu key. Click Options. Click General Properties. Perform any of the following actions: • Change the Default Font Family and Default Font Size fields. • Change the Minimum Font Style and Minimum Font Size fields. 5. Press the Menu key. 6. Click Save Options. Set the character encoding for all web pages By default, your BlackBerry® device uses the optimal character encoding for a web page. 1. On a web page, press the Menu key. 2. Click Set Encoding. 3. Clear the Auto mode check box. 4. Set the Default charset field. 5. Click OK. 109 Browser options Help Receive a prompt before closing the browser or running a script 1. 2. 3. 4. In the browser, press the Menu key. Click Options. Click General Properties. Select any of the following check boxes: • Prompt Before Closing Browser On Escape • Prompt Before Closing Modified Pages • Prompt Before Running WML Scripts 5. Press the Menu key. 6. Click Save Options. Clear a browser cache 1. 2. 3. 4. 5. In the browser, press the Menu key. Click Options. Click Cache Operations. Beside a cache type, click Clear. Press the Escape key. Clear the browser history 1. 2. 3. 4. 5. In the browser, press the Menu key. Click Options. Click Cache Operations. Click Clear History. Press the Escape key. About browser configurations The browser on your BlackBerry® device supports multiple browser configurations for optimizing your browsing experience. If your BlackBerry device is associated with an email account that uses a BlackBerry® Enterprise Server that supports the BlackBerry Browser, you can use the BlackBerry Browser configuration to browse the Internet and your organization's intranet. If you use the BlackBerry Browser configuration, you might not be able to change some browser options. You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use a different name. For more information about the Internet Browser configuration, contact your wireless service provider. You can use the WAP Browser configuration to access web pages from your wireless service provider that enable you to configure your account information and subscribe to services such as voice mail. If you are in a Wi-Fi® coverage area, you can log in to a Wi-Fi access point and use the Hotspot Browser to browse web pages. If your device is associated with an email account that uses a BlackBerry Enterprise Server, your organization might prevent the Hotspot Browser from appearing, or might restrict you from using the Hotspot browser to browse web pages. 110 Browser security Help Set the default browser configuration 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Browser. Set the Default browser configuration field. Press the Menu key. Click Save. Browser security About TLS The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase security, you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your device and the BlackBerry Enterprise Server. About WTLS The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry® device sends and receives over the Internet through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between the WAP gateway and content servers is encrypted using TLS or SSL. Manage browser security 1. 2. 3. 4. 5. In the device options, click Security Options. Click TLS or WTLS. Set the security options. Press the Menu key. Click Save. TLS options TLS Default: Specify the type of TLS or SSL connection that your browser uses for HTTP connections. To use a direct TLS or SSL connection, change this field to Handheld. To use Triple DES and TLS or SSL, change this field to Proxy. Allow HTTPS Redirections: Specify whether a prompt appears before a secure web page redirects your browser to another web page. Protocol: 111 Browser security Help Specify the protocol that your BlackBerry® device uses for TLS connections between the browser and content servers. Encryption Strength: Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128bit encryption or 56-bit encryption, change this field to Allow Weak. Allow FIPS Algorithms Only: Specify whether your browser accepts and sends data that is encrypted using only FIPS-approved algorithms. Prompt for Server Trust: Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an authentication certificate for. Prompt for Domain Name: Specify whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication certificate for the content server does not match the web address that the browser is trying to connect to. Prompt for Certificate: Specify whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your device has more than one certificate that you use to authenticate with content servers. Prompt if Client Cert Not Found: Specify whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate that can be used to authenticate with the content server. Default Client Cert: Specify the certificate that your browser uses to authenticate with content servers. WTLS options Encryption Strength: Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128bit encryption or 56-bit encryption, change this field to Allow Weak. Prompt for Server Trust: Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an authentication certificate for. Add a trusted content server Add content servers to your trusted content server list to accelerate the authentication process when you are authenticating with a content server. 1. In the device options, click Security Options. 112 Help Browser push 2. 3. 4. 5. Click TLS. Press the Menu key. Click Add Host. Perform one of the following actions: • If the TLS Default field is set to Proxy, in the Host Name field, type the web address for the content server. • If the TLS Default field is set to Handheld, in the Host Name field, type the web address for the content server. Set the Certificate field to the client certificate that you want to use to authenticate with the content server. 6. Click OK. 7. Press the Menu key. 8. Click Save. Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in a message list or, an icon on the Home screen or in the application list might change to indicate that new information is available. The web application might also push updated information to your browser cache without notifying you. If information is pushed to your browser cache, the information is available on your device even when your device is not connected to the wireless network. Your device supports different types of browser push messages. Service loading messages and service indication messages include updated information. Other browser push messages include messages that appear in your browser cache. Turn off browser push 1. In the device options, click Advanced Options. 2. Click Browser Push. 3. Perform one of the following actions: • To reject all browser push messages, clear the Enable Push, Enable MDS Push, and Enable WAP Push check boxes. • To reject browser push messages through a BlackBerry® Enterprise Server or BlackBerry® Internet Service, clear the Enable MDS Push check box. • To reject browser push messages through WAP gateways, clear the Enable WAP Push check box. 4. Press the Menu key. 5. Click Save. Browser push options Process MDS: Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® Enterprise Server or BlackBerry® Internet Service. 113 Browser shortcuts Help MDS Hosts: Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry Enterprise Servers or BlackBerry Internet Services. Process SMSC: Set whether your device accepts SMS-based browser push messages. SMSC Hosts: Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP: Set whether your device accepts browser push messages that web applications send through a WAP gateway. IP Hosts: Set which WAP gateways your device accepts browser push messages from. To accept browser push messages from a specific IP host, type the IP address for the WAP gateway. Browser shortcuts • • • • To insert a period (.) in the web address field, press the Space key. To insert a slash mark (/) in the web address field, press the Shift key and the Space key. To stop loading a web page, press the Escape key. To close the browser, hold the Escape key. On a web page • To switch between Column view and Page view, press Z. • To zoom in to a web page, press I. • To zoom out from a web page, press O. • To move to a specific web page, press G. • To return to the home page, press H. • To turn on support for JavaScript, press J. • To open the bookmark list, press K. • To add a bookmark, press A. • To view a list of web pages that you have visited recently, press Y. • To refresh a web page, press R. • To view the web page address for a link, highlight a link. Press L. • To view the web page address for a web page, press P. • To follow a link, highlight or pause on the link. Press the Enter key. • To hide the banner, press U. To view the banner, press U. • To open the browser options, in the browser, press S. Navigate a web page • To move up a screen, press the Shift key and the Space key. 114 Browser troubleshooting Help • • • To move down a screen, press the Space key. To move to the top of a web page, press T. To move to the bottom of a web page, press B. Browser troubleshooting No browser is available on my device Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® device is connected to the wireless network. I cannot set up automatic synchronization for bookmarks When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off. Related topics Protect your device data, 233 I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video file. I receive a prompt to switch browsers when streaming a song or video If you receive a prompt to switch browsers, you cannot stream songs or videos with the browser configuration that you are using. If you switch to the WAP Browser, extra fees might apply. For more information, contact your wireless service provider or administrator. To stop receiving this prompt, in the browser options, click General Properties. Clear the Prompt Before Switching to WAP for streaming media check box. 115 Help 116 Date, time, and alarm Date, time, and alarm Help Date, time, and alarm Set the date and time 1. 2. 3. 4. 5. 6. 7. 8. In the clock, press the Menu key. Click Options. Click Set Time. Click the Time field. Roll the trackball to select a time. Click the Time field. Press the Menu key. Click Save. Get the date and time from the wireless network automatically To perform this task, your BlackBerry® device must be connected to the wireless network. 1. 2. 3. 4. 5. 6. 7. 8. 9. In the clock, press the Menu key. Click Options. Click Set Time. Change the Time Zone field. Perform one of the following actions: • To get the date and time from the wireless network that your device is connected to, change the Date/Time Source field to Network. • To get the date and time from the BlackBerry network, change the Date/Time Source field to BlackBerry. Press the Menu key. Click Update Time. Press the Menu key. Click Save. To set the time yourself, change the Date/Time Source field to Off. Change what appears on the display when your device is charging 1. 2. 3. 4. 5. In the clock, press the Menu key. Click Options. Change the When Charging field. Press the Menu key. Click Save. 117 Help Change the clock face Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. In the clock, press the Menu key. 2. Click Options. 3. Set the Clock Face, Stopwatch Face or Timer Face fields. 4. Press the Menu key. 5. Click Save. Display a second time zone You can display a second clock to show another time zone. For example, you can see the local time and your home time while you are traveling. 1. In the clock, press the Menu key. 2. Click Options. 3. Set the Home Time Zone field. 4. Press the Menu key. 5. Click Save. Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages. 1. In the clock, press the Menu key. 2. Click Enter Bedside Mode. To turn off bedside clock mode, press the Escape key. Related topics Set options for bedside clock mode, 118 Set options for bedside clock mode 1. In the clock, press the Menu key. 2. Click Options. 3. In the Bedside Mode section, perform any of the following actions: • To receive LED notification when bedside clock mode is turned on, change the Disable LED field to No. • To turn off the connection to the wireless network, so that your device does not receive phone calls or messages when bedside clock mode is turned on, change the Disable Radio field to Yes. • To turn off screen dimming when bedside clock mode is turned on, change the Dim Screen field to No. 4. Press the Menu key. 5. Click Save. 118 Turn on the alarm Help Turn on the alarm 1. 2. 3. 4. 5. In the clock, press the Menu key. Click Set Alarm. Roll the trackball over the text beside the alarm time to highlight On or Weekdays. Press the Escape key. Click Save. In the device status section of the Home screen, a clock indicator appears. Related topics Turn off your device, 221 Silence the alarm • • If snooze is not turned on, press any key. If snooze is turned on, click Snooze. Change alarm notification options 1. 2. 3. 4. 5. In the clock, press the Menu key. Click Options. In the Alarm section, change the Alert Type, Alarm Tune, Volume, Snooze Time, and Number of Vibrations fields. Press the Menu key. Click Save. Use the stopwatch 1. 2. 3. 4. In the clock, press the Menu key. Click Stopwatch. Click the start/stop icon. Perform any of the following actions: • To record lap times, click the lap icon. • To stop timing, click the start/stop icon again. • To send the results, press the Menu key. Click Send Results. Click a message type. Set the timer 1. 2. 3. 4. In the clock, press the Menu key. Click Timer. Press the Menu key. Click Set Timer. 119 Change timer notification options Help 5. Type the length of time to count down. 6. Click Start. If you exit the clock application, the timer continues to count down. Change timer notification options 1. 2. 3. 4. 5. In the clock, press the Menu key. Click Options. In the Countdown Timer section, change the Timer Tune, Volume, or Vibrate fields. Press the Menu key. Click Save. Date, time, and alarm troubleshooting The time on my device is incorrect 1. In the clock options, click Set Time. 2. Try performing the following actions: • If you have traveled to a different time zone, set the Time Zone field to display the correct time zone. • If you have set the Date/Time Source field to Network, try setting the Date/Time Source field to BlackBerry. 120 Personal organizer Help Personal organizer Contacts Contact basics Add a contact 1. In the contact list, click Add Contact. 2. Type the contact information. 3. Press the key. 4. Click Save. Add a contact from a message, call log, or web page 1. 2. 3. 4. 5. 6. In a message, a call log, or on a web page, highlight a contact. Press the Menu key. Click Add to Contacts. Type the contact information. Press the Menu key. Click Save. Name a custom contact list field If you change the name of a custom contact list field, it changes for all contacts. 1. When adding or changing a contact, highlight the User1, User2, User3, or User4 field. 2. Press the Menu key. 3. Click Change Field Name. 4. Type a name for the custom contact list field. 5. Press the Enter key. You can synchronize custom contact list fields on your BlackBerry® device with the email application on your computer. For more information about synchronizing custom contact list fields, see the BlackBerry Desktop Software Online Help. About pauses and waits Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main phone number, your BlackBerry® device either pauses before dialing the additional numbers (pause) or prompts you to type them (wait). Add a pause or a wait to a phone number 1. After typing the main part of a phone number in a phone number field, press the Menu key. 121 Contacts Help 2. 3. 4. 5. Click Add Pause or Add Wait. Type the additional numbers. Press the Menu key. Click Save. View a contact In the contact list, click a contact. Change a contact 1. 2. 3. 4. 5. 6. In the contact list, highlight a contact. Press the Menu key. Click Edit. Change the contact information. Press the Menu key. Click Save. Delete a contact 1. In the contact list, highlight a contact. 2. Press the Menu key. 3. Click Delete. Search for contacts in your organization's address book To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. In the contact list, press the Menu key. Click Lookup. Type part or all of a contact name. Press the Enter key. Manage contact lookup results 1. In the contact lookup results, highlight a contact. 2. Press the Menu key. 3. Perform one of the following actions: • To add a contact to your contact list, click Add to Contacts. • To add all the contacts, click Add All to Contacts. • To view information for a contact, click View. • To delete a contact from the contact lookup results, click Delete. • To delete the contact lookup results, click Delete Lookup. • To start a new contact lookup, click Lookup. 122 Contacts Help Customizing contacts About custom ring tones You can assign a custom ring tone to a contact without changing other notifications. Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a new profile exception appears with your notification profiles as "Calls From". Notification profile exceptions are shared between your contacts and your notification profiles and changes that you make in one application are made in the other application. Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile. Assign a ring tone to a contact 1. 2. 3. 4. 5. 6. 7. 8. In the contact list, highlight a contact. Press the Menu key. Click Edit. Press the Menu key. Click Add Custom Ring Tone. Change the Custom Ring Tone field. Press the Menu key. Click Save. Add a caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. 8. 9. In the contact list, highlight a contact. Press the Menu key. Click Add Picture. Highlight a picture. Press the Menu key. Click Select. Center the picture in the box. Press the Menu key. Click Crop and Save. Change the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. In the contact list, highlight a contact. Press the Menu key. Click Edit. Highlight the caller ID picture. Press the Menu key. Click Replace Picture. Highlight a picture. 123 Contacts Help 8. 9. 10. 11. 12. Press the Menu key. Click Select. Center the picture in the box. Press the Menu key. Click Crop and Save. Delete the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. 8. In the contact list, highlight a contact. Press the Menu key. Click Edit. Highlight the caller ID picture. Press the Menu key. Click Delete Picture. Press the Menu key. Click Save. Mailing lists About mailing lists You can use mailing lists when you send email, PIN, SMS text, or MMS messages. Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer. Create a mailing list 1. 2. 3. 4. 5. 6. 7. 8. 9. In the contact list, press the Menu key. Click New Group. Type a name for the mailing list. Press the Menu key. Click Add Member. Click a contact. To add another contact, repeat steps 4 to 6. Press the Menu key. Click Save Group. Change a mailing list 1. 2. 3. 4. 5. 124 In the contact list, highlight a mailing list. Press the Menu key. Click Edit Group. Click a contact. Click one of the following menu items: Contacts Help • Add Member • Change Member • Delete Member 6. Press the Menu key. 7. Click Save Group. Note: When you delete a contact from a mailing list, the contact remains in your contact list. View a mailing list In the contact list, click a mailing list. To view the details for a contact in the mailing list, click a contact. Click View Member. Delete a mailing list 1. In the contact list, highlight a mailing list. 2. Press the Menu key. 3. Click Delete Group. Multiple contact lists About multiple contact lists If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your device. For more information, contact your wireless service provider. Switch contact lists 1. In a contact list, press the Menu key. 2. Click Select Contacts. 3. Click a contact list. Change the default contact list 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Default Services. Change the Contact List (SYNC) field. Press the Menu key. Click Save. 125 Contacts Help Contact list options Sort contacts or tasks 1. 2. 3. 4. 5. 6. In the contact list or task list, press the Menu key. Click Options. If necessary, click General Options. Change the Sort By field. Press the Menu key. Click Save. Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1. In the device options, click Language. 2. Change the Name Display field. 3. Press the Menu key. 4. Click Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. In an application, press the Menu key. 2. Click Options. 3. If necessary, click General Options. 4. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. View the number of contacts stored on your device 1. In the contact list, press the Menu key. 2. Click Options. 3. Click a contact list. The Number of Entries field displays the number of contacts that are stored in the contact list. 126 Calendar Help Contact troubleshooting Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer. Caller ID pictures are not appearing on my device If your BlackBerry® device is associated with a Microsoft® Outlook® 2000 email account and you add a picture for a contact in the email application on your computer, verify that the file name for the picture is ContactPicture.jpg. Calendar Calendar basics About calendar views You can view your appointments and meetings in one of four calendar views. Day, Week, and Month views display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays free time that you have between appointments. Switch calendar views 1. In a calendar, press the Menu key. 2. Click a view. Move around a calendar 1. In a calendar, press the Menu key. 2. Perform one of the following actions: • To move to a specific date, click Go To Date. • To move to the current date, click Today. • To move forward or back by a time period, click Prev or Next. Schedule an appointment 1. 2. 3. 4. 5. In a calendar, press the key. Click New. Type the appointment information. If the appointment recurs, change the Recurrence field. Press the key. 127 Calendar Help 6. Click Save. Related topics Turn off your device, 221 Schedule an appointment quickly in Day view To perform this task, in the general calendar options, the Enable Quick Entry field must be set to Yes. 1. 2. 3. 4. In Day view, beside the start time, type the subject of the appointment. Type a location in parentheses. To change the end time, roll the trackball. Click the trackball. If you have multiple calendars on your BlackBerry®device, the appointment appears in your default calendar. Schedule a meeting To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. 5. 6. 7. 8. 9. In a calendar, press the Menu key. Click New. Type the meeting information. Press the Menu key. Click Invite Attendee. Click a contact. To add another contact to your meeting, repeat steps 4 to 6. Press the Menu key. Click Save. Related topics Turn off your device, 221 Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task. Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). Schedule an alarm 1. In a calendar, press the 2. Click New Alarm. 128 key. Calendar Help 3. 4. 5. 6. Type the alarm information. If the alarm recurs, change the Recurrence field. Press the Menu key. Click Save. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. • To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. • To stop checking spelling, press the Menu key. Click Cancel Spell Check. Open an appointment, meeting, or alarm In a calendar, click an appointment, meeting, or alarm. Delete an appointment, meeting, or alarm 1. In a calendar, highlight an appointment, meeting, or alarm. 2. Press the Menu key. 3. Click Delete. Switch days in Day view To move from one day to another using the navigation bar in the upper-right corner of the screen, click a day. Meetings Schedule a meeting To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. 5. 6. 7. In a calendar, press the Menu key. Click New. Type the meeting information. Press the Menu key. Click Invite Attendee. Click a contact. To add another contact to your meeting, repeat steps 4 to 6. 129 Help Calendar 8. Press the Menu key. 9. Click Save. Related topics Turn off your device, 221 Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task. Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). Respond to a meeting invitation 1. In a meeting invitation, press the Menu key. 2. Click one of the following menu items: • Accept or Accept with Comments • Tentative or Tentative with Comments • Decline or Decline with Comments Note: If you delete a meeting invitation from a message list before you accept or decline it, the meeting is deleted from the email application on your computer. View your calendar when responding to a meeting 1. In a meeting invitation, press the Menu key. 2. Click View Calendar. To return to the meeting invitation, press the Escape key. Check availability of meeting participants To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization. 1. In a meeting or meeting invitation, below the list of meeting participants, click View Availability. 2. Perform any of the following actions: • To select the next time that all meeting participants are available, click Next Available Time. • To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the Menu key. Click Show Legend. 130 Calendar Help Change the list of participants for a meeting To perform this task, you must be the meeting organizer. 1. In a meeting, in the Accepted or Declined field, highlight a contact. 2. Press the Menu key. 3. Click one of the following menu items: • Invite Attendee • Change Attendee • Remove Attendee 4. Press the Menu key. 5. Click Save. Send an email message to all meeting participants 1. In a meeting, meeting invitation, or meeting response, press the Menu key. 2. Click Email All Attendees. Contact a meeting participant 1. In a meeting, meeting invitation, or meeting response, highlight a contact. 2. Press the Menu key. 3. Click a message type or Call . Conference call meetings About conference calls You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together. Create a conference call meeting from your device To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on behalf of another person from your computer. 1. 2. 3. 4. In a meeting, select the Conference call check box. Type the information for the conference call. Press the Menu key. Click Save. Related topics 131 Help Calendar Save your conference call information, 132 Create a conference call meeting from your computer To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For information about creating meetings on behalf of another person, see the documentation for the email application on your computer. You can create a conference call meeting from your computer that your BlackBerry® device recognizes. When the conference call meeting starts, participants who have a BlackBerry device can enter the conference call meeting with the Join Now option, if their device supports this feature. 1. In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number. Do not include spaces. 2. Type X. Do not include spaces before or after the X. 3. Type the participant access code. Type a space after the participant access code. 4. Type CCM: and the moderator conference call bridge number. Do not include spaces. 5. Type X. Do not include spaces before or after the X. 6. Type the moderator access code. Type a space after the moderator access code. Example If the conference call bridge number is 1-800-555-5555, the moderator access code is 55555, and the participant access code is 55551, type CCP:18005555555X55555 CCM:18005555555X55551, followed by a space. Enter a conference call meeting Perform one of the following actions: • In a meeting notification, click Join Now. • In the calendar, highlight the meeting. Press the Menu key. Click Join Now. Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry® device. 1. In the calendar, press the Menu key. 2. Click Options. 3. Select Conference Call Options. 4. Type your conference call information. 5. Press the Menu key. 6. Click Save. Calendar options Change the default calendar view 1. In a calendar, press the Menu key. 2. Click Options. 132 Calendar Help 3. 4. 5. 6. Click General Options. Change the Initial View field. Press the Menu key. Click Save. Change the default reminder time for calendar entries 1. 2. 3. 4. 5. 6. In a calendar, press the Menu key. Click Options. Click General Options. Change the Default Reminder field. Press the Menu key. Click Save. Related topics Turn off your device, 221 Change the snooze time for reminders, 133 Change the start and end time for days 1. 2. 3. 4. 5. 6. In a calendar, press the Menu key. Click Options. Click General Options. Change the Start of Day and End of Day fields. Press the Menu key. Click Save. Change the snooze time for reminders 1. 2. 3. 4. 5. 6. In a calendar or task list, press the Menu key. Click Options. If necessary, click General Options. Change the Snooze field. Press the Menu key. Click Save. Change the email address that you use to send messages or meeting invitations 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Default Services. Change the Messaging (CMIME) field or the Calendar (CICAL) field. Press the Menu key. Click Save. View tasks in a calendar 1. In a calendar, press the Menu key. 133 Calendar Help 2. 3. 4. 5. 6. Click Options. Click General Options. Change the Show Tasks field to Yes. Press the Menu key. Click Save. Change the first day of the week 1. 2. 3. 4. 5. 6. In a calendar, press the Menu key. Click Options. Click General Options. Change the First Day of Week field. Press the Menu key. Click Save. Hide free time in Agenda view 1. 2. 3. 4. 5. 6. In a calendar, press the Menu key. Click Options. Click General Options. Change the Show Free Time in Agenda View field to No. Press the Menu key. Click Save. View more of the subject line for appointments in Agenda view 1. 2. 3. 4. 5. 6. In a calendar, press the Menu key. Click Options. Click General Options. Change the Show End Time in Agenda View field to No. Press the Menu key. Click Save. Change how long your device stores calendar entries 1. 2. 3. 4. 5. 6. In a calendar, press the Menu key. Click Options. Click General Options. Change the Keep Appointments field. Press the Menu key. Click Save. Your BlackBerry® device deletes calendar entries that are older than the number of days that you set. To restore calendar entries, change the Keep Appointments field to a longer period of time. Calendar entries that you received on your device within the set period of time appear in a calendar. 134 Calendar Help Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. In an application, press the Menu key. 2. Click Options. 3. If necessary, click General Options. 4. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. View the number of calendar entries stored in a calendar 1. In a calendar, press the Menu key. 2. Click Options. 3. Click a calendar. The Number of Entries field displays the number of entries that are stored in the calendar. Multiple calendars About multiple calendars If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal calendar on your device. If you have multiple calendars on your device, you can schedule and manage appointments and meetings in each calendar. For more information, contact your wireless service provider. Switch calendars 1. In a calendar, press the Menu key. 2. Click Select Calendar. 3. Click a calendar. Use color to differentiate calendars 1. 2. 3. 4. 5. 6. In a calendar, press the Menu key. Click Options. Click a calendar. Change the Appointment Color field. Press the Menu key. Click Save. Change the calendar that reminds you of appointments 1. In a calendar, press the Menu key. 135 Calendar Help 2. 3. 4. 5. 6. Click Options. Click a calendar. Change the Display Reminders field. Press the Menu key. Click Save. Change the default calendar 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Default Services. Change the Calendar (CICAL) field. Press the Menu key. Click Save. Calendar shortcuts For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No. • To schedule an appointment, press C. • To change to Agenda view, press A. • To change to Day view, press D. • To change to Week view, press W. • To change to Month view, press M. • To move to the next day, week, or month, press the Space key. • To move to the previous day, week, or month, press the Shift key and the Space key. • To move to the current date, press T. • To move to a specific date, press G. Calendar troubleshooting I cannot schedule appointments that span multiple days If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days. I cannot set some fields when scheduling appointments If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting. Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer. 136 Tasks Help I cannot enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry® device that supports the Join Now feature, if the organizer did not enter the conference call information correctly, if the organizer set the meeting reminder time to None, or if the notification occurs more than 15 minutes before the meeting start time. Try performing the following actions: • • Enter the conference call meeting through the calendar menu. Enter the conference call meeting by clicking the conference call bridge number and access code provided in the meeting notes. Tasks Task basics Create a task 1. 2. 3. 4. 5. 6. In the task list, click Add Task. Type the task information. Set a due date for the task. If the task recurs, set the Recurrence field. Press the Menu key. Click Save. Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task. Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month). Change a task 1. 2. 3. 4. 5. 6. In the task list, highlight a task. Press the Menu key. Click Open. Change the task information. Press the Menu key. Click Save. 137 Tasks Help Change the status of a task 1. In the task list, highlight a task. 2. Press the Menu key. 3. Perform one of the following actions: • To mark the task as complete, click Mark Completed. • To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save. Hide completed tasks 1. In the task list, press the Menu key. 2. Click Hide Completed. Send a task or memo 1. 2. 3. 4. In the task list or memo list, highlight a task or memo. Press the Menu key. Click Forward As. Click a message type. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. • To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. • To stop checking spelling, press the Menu key. Click Cancel Spell Check. Delete a task 1. In the task list, highlight a task. 2. Press the Menu key. 3. Click Delete. Task list options Sort contacts or tasks 1. In the contact list or task list, press the Menu key. 2. Click Options. 3. If necessary, click General Options. 138 Help 4. Change the Sort By field. 5. Press the Menu key. 6. Click Save. Change the snooze time for reminders 1. 2. 3. 4. 5. 6. In a calendar or task list, press the Menu key. Click Options. If necessary, click General Options. Change the Snooze field. Press the Menu key. Click Save. View tasks in a calendar 1. 2. 3. 4. 5. 6. In a calendar, press the Menu key. Click Options. Click General Options. Change the Show Tasks field to Yes. Press the Menu key. Click Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. In an application, press the Menu key. 2. Click Options. 3. If necessary, click General Options. 4. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. View the number of tasks or memos stored on your device 1. In the task list or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device. 139 Memos Help Memos Memo basics Create a memo 1. 2. 3. 4. In the memo list, click Add Memo. Type the memo information. Press the Menu key. Click Save. Change a memo 1. 2. 3. 4. 5. 6. In the memo list, highlight a memo. Press the Menu key. Click Edit. Change the memo information. Press the Menu key. Click Save. Send a task or memo 1. 2. 3. 4. In the task list or memo list, highlight a task or memo. Press the Menu key. Click Forward As. Click a message type. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. • To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. • To stop checking spelling, press the Menu key. Click Cancel Spell Check. Delete a memo 1. In the memo list, highlight a memo. 2. Press the Menu key. 140 Categories Help 3. Click Delete. Memo list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. In an application, press the Menu key. 2. Click Options. 3. If necessary, click General Options. 4. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. View the number of tasks or memos stored on your device 1. In the task list or memo list, press the Menu key. 2. Click Options. The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device. Categories About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications. Create a category for contacts, tasks, or memos 1. 2. 3. 4. 5. 6. In the contact list, task list, or memo list, press the Menu key. Click Filter. Press the Menu key. Click New. Type a name for the category. Press the Enter key. 141 Calculator Help Categorize a contact, task, or memo 1. 2. 3. 4. 5. When creating or changing a contact, task, or memo, press the Menu key. Click Categories. Select the check box beside a category. Press the Menu key. Click Save. Sort contacts, tasks, or memos by category 1. In the contact list, task list, or memo list, press the Menu key. 2. Click Filter. 3. Select the check box next to a category. Delete a contact, task, or memo from a category 1. 2. 3. 4. 5. When changing a contact, task, or memo, press the Menu key. Click Categories. Clear the check box beside the category. Press the Menu key. Click Save. Delete a category 1. 2. 3. 4. 5. In the contact list, task list, or memo list, press the Menu key. Click Filter. Highlight a category. Press the Menu key. Click Delete. Note: When you delete a category, contacts, tasks, or memos in the category are not deleted. Calculator Use the calculator • • To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard. To use the alternate function on a key in the calculator, press the Alt key and the corresponding key on the device keyboard. Convert a measurement 1. In the calculator, type a number. 2. Press the Menu key. 142 Help Calculator 3. Perform one of the following actions: • To convert the number from imperial to metric, click To Metric. • To convert the number from metric to imperial, click From Metric. 4. Click a conversion type. 143 Help 144 Notification profiles Notification profiles Help Notification profiles Notification basics About notification profiles Notification profiles define how your BlackBerry® device notifies you of calendar and task reminders, and incoming messages, calls, and browser content. Your device has six preloaded profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off. You can change preloaded notification profiles or create new ones. In your notification profiles, you can set different notification options for different items, set ring tones, or set the volume for notification. If you set notification volume to Escalating, the notification volume gradually increases. Change your ring tone 1. 2. 3. 4. 5. 6. 7. 8. In the notification profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Show Ring Tones. Click a media folder that contains songs, ring tones, or voice notes. Highlight a song, ring tone, or voice note. Press the Menu key. Click Set As Ring Tone. Switch notification profiles In the profile list, click a notification profile. Create a notification profile 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. In the profile list, click Advanced. Press the Menu key. Click New Profile. Type a name for the profile. Highlight an item. Press the Menu key. Click Edit. Set notification options. Press the Menu key. Click Save. To set notification options for another item, repeat steps 5 through 10. Press the Menu key. Click Save. 145 Notification basics Help Change a notification profile 1. 2. 3. 4. 5. 6. 7. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Edit. Change the notification profile. Press the Menu key. Click Save. Delete a notification profile You can only delete notification profiles that you created. 1. In the profile list, click Advanced. 2. Highlight a notification profile. 3. Press the Menu key. 4. Click Delete. Prevent notification during calls 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. In the profile list, click Advanced. Highlight a notification profile. Press the Menu key. Click Edit. Highlight an item. Press the Menu key. Click Edit. Change the Notify Me During Calls field to No. Press the Menu key. Click Save. To change the Notify Me During Calls field for another item, repeat steps 5 to 10. Press the Menu key. Click Save. Silence your device In the profile list, perform one of the following actions: • To receive LED notification only, click Quiet. • To receive vibrate notification only, click Vibrate. • To turn off all notification, including notification profile exceptions and LED notification, click Off. Related topics Silence the alarm, 119 146 LED notification Help Download a ring tone Depending on your wireless service plan, this feature might not be supported. 1. In the media application, click Ring Tones. 2. Click All Ring Tones. 3. Press the Menu key. 4. Click Download Ring Tones. Related topics Legal notice, 275 LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your device is connected to a Bluetooth® enabled device. Red: A new message has arrived and your selected notification profile is set to notify you using the LED. If you are using your device with a smart card, your device is accessing data on the smart card. Amber: The battery power level for your device is low. Turn off Bluetooth connection notification 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Change the LED Connection Indicator field to Off. Press the Menu key. Click Save. To turn on Bluetooth® connection notification again, change the LED Connection Indicator field to On. Turn on wireless coverage notification 1. In the device options, click Screen/Keyboard. 147 Custom notification Help 2. Set the LED Coverage Indicator field to On. 3. Press the Menu key. 4. Click Save. When your BlackBerry® device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off. Custom notification About custom notification You can create notification profile exceptions to receive different notification for incoming messages and calls from specific contacts. For example, you can create a notification profile exception that uses the Loud profile for incoming messages and calls from a specific contact, regardless of your active notification profile. Your BlackBerry® device applies notification profile exceptions in the order in which they appear in the notification profile exception list. If you create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want your device to apply first in the list. Your device has one preloaded notification profile exception for important calls. You can add contacts to this notification profile exception, or you can delete it. Set custom notification for calls or messages from a specific contact 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. In the notification profile list, click Advanced. Press the Menu key. Click New Exception. In the Exception field, type a name for the notification profile exception. In the From field, press the Menu key. Click Add Name. Click a contact. To add another contact, repeat steps 5 to 7. In the Use Profile field, change the notification profile that the exception is based on. Change the Custom Ring Tone field. Press the Menu key. Click Save. Change the order of notification profile exceptions 1. 2. 3. 4. 148 In the profile list, click Advanced. Highlight a notification profile exception. Press the Menu key. Click Move. Custom notification Help 5. Roll the trackball to the new location. 6. Click the trackball. Change a notification profile exception 1. 2. 3. 4. 5. 6. 7. In the profile list, click Advanced. Highlight a notification profile exception. Press the Menu key. Click Edit. Change the notification profile exception information. Press the Menu key. Click Save. Change the list of contacts for a notification profile exception 1. 2. 3. 4. 5. 6. In the profile list, click Advanced. Highlight a notification profile exception. Press the Menu key. Click Edit. In the From field, press the Menu key. Click one of the following menu items: • Add Name • Change Name • Delete Name Delete a notification profile exception 1. 2. 3. 4. In the profile list, click Advanced. Highlight a notification profile exception. Press the Menu key. Click Delete. About custom ring tones You can assign a custom ring tone to a contact without changing other notifications. Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a new profile exception appears with your notification profiles as "Calls From ". Notification profile exceptions are shared between your contacts and your notification profiles and changes that you make in one application are made in the other application. Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile. Assign a ring tone to a contact 1. In the contact list, highlight a contact. 149 Notification profile troubleshooting Help 2. 3. 4. 5. 6. 7. 8. Press the Menu key. Click Edit. Press the Menu key. Click Add Custom Ring Tone. Change the Custom Ring Tone field. Press the Menu key. Click Save. Notification profile troubleshooting My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your notification profile. The device vibrates until the caller or the wireless network ends the connection. I am not receiving notification for incoming calls or messages Try performing the following actions: • In the notification profile list, verify that the Off notification profile is not selected. • In a notification profile exception, verify that the Custom Ring Tone field is not set to Mute. Related topics Switch notification profiles, 145 Change a notification profile exception, 149 I cannot change some fields in a Calls From notification profile exception If you assign a custom ring tone to a contact in the contact list, a Calls From notification profile exception appears in the notification profile list. Because these notification profile exceptions are for calls only, you can only change the Custom Ring Tone field. 150 Typing Help Typing Typing basics Type a symbol 1. Press the Symbol key. 2. Type the letter that appears below the symbol. Type an accent or special character To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U and roll the trackball to the left until ü appears. Cut, copy, and paste text 1. 2. 3. 4. 5. With text highlighted, press the Menu key. Click Cut or Copy. Place the cursor where you want to insert the cut or copied text. Press the Menu key. Click Paste. Clear a field 1. When typing text, press the Menu key. 2. Click Clear Field. Highlight a line of text 1. 2. 3. 4. Place the cursor where you want to start highlighting the line of text. Press the Menu key. Click Select. Roll the trackball up or down. Highlight text character by character 1. 2. 3. 4. Place the cursor where you want to start highlighting the text. Press the Menu key. Click Select. Roll the trackball left or right. Cancel a text selection 1. With text selected, press the Menu key. 151 Typing input methods Help 2. Click Cancel Selection. Set the cursor speed 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Key Rate field. Press the Menu key. Click Save. Set the default currency symbol 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Currency Key field. Press the Menu key. Click Save. Turn on key tones 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Key Tone field to On. Press the Menu key. Click Save. Use shortcut keys on the Home screen By default, shortcuts for the Home screen are turned off so that you can dial phone numbers from the Home screen. 1. In the phone application, press the Menu key. 2. Click Options. 3. Click General Options. 4. Change the Dial From Home Screen field to No. 5. Press the Menu key. 6. Click Save. To dial phone numbers from the Home screen, change the Dial From Home Screen field to Yes. Typing input methods Switch typing input methods You can only switch typing input methods if the typing input language for your BlackBerry® device is Arabic or Russian. 1. In the device options, click Language. 2. Perform one of the following actions: • To use the multi-tap input method, set the Input Language field to Multitap. • To use the SureType® input method, set the Input Language field to . 152 Typing input methods Help 3. Press the Menu key. 4. Click Save. Change the typing input language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. In the device options, click Language. Change the Input Language field. Press the Menu key. Click Save. Arabic and Russian typing input methods About typing in Arabic or Russian If your BlackBerry® Device Software supports multiple languages and your keyboard displays Arabic or Russian letters, you can type in Arabic or Russian using the SureType® input method or the multi-tap input method. When you use the SureType input method, you press the letter key for each letter in a word once, even if two letters appear on the key. As you type, a list of possible letter combinations and words appears on the screen. SureType technology selects letter combinations or words from the list based on context. If you try to type a word or letter combination (for example, a web address or an abbreviation) that SureType technology does not recognize, you can use the list that appears on the screen to build the word letter by letter. SureType technology is designed to "learn" new words or letter combinations that you type. When you use the multi-tap input method, you press a letter key once to type the first letter on a key and twice to type the second letter, if a second letter appears on the key. SureType technology is the default typing input method for most fields. Multi-tap is the default for phone number and password fields. You can set your typing input method for all fields to multi-tap. Type in Arabic or Russian using SureType technology You can only perform this task if your keyboard displays Arabic or Russian letters. 1. Press the letter key for each letter in a word until you have typed the entire word. 2. If your device does not recognize the word that you have typed, perform one of the following actions: • To select a highlighted item from the list that appears when you type and continue typing the same word, click the word. • To select a highlighted item from the list that appears when you type and start typing a new word, press the Enter key. Type in Arabic or Russian using multi-tap To perform this task, you must be using your BlackBerry® device in landscape view. You can only perform this task if your keyboard displays Arabic or Russian letters. If you have set your typing input method to multi-tap or you are typing a phone number or password, perform one of the following actions: • To type the first letter on a key, press the letter key once. 153 Spelling checker Help • To type the second letter on a key, press the letter key twice. Korean typing input method Typing tips for the Korean typing input method • • • To type the alternate character on a key, press the key twice. To type a number, hold the number key. To convert a Hangul character to its equivalent Chinese character, in the device options, on the Language screen, the Use Space for Han Homonyms check box must be selected. Highlight the character. Press the Space key. Spelling checker Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the Escape key. • To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. • To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. • To stop checking spelling, press the Menu key. Click Cancel Spell Check. Correct spelling while you type By default, your BlackBerry® device underlines words that it does not recognize. 1. Place the cursor in the underlined word. 2. Press the Menu key 3. Perform one of the following actions • To get spelling suggestions, click Get Suggestions. Click a word or press the Escape key to close the list. • To add the word to the custom dictionary, click Add to Dictionary. Correct spelling quickly while you type By default, your BlackBerry® device underlines words that it does not recognize. 1. Place the cursor in the underlined word. 2. Click the trackball. 3. Perform one of the following actions: • To replace the misspelled word with a suggested spelling, click a word in the list that appears. • To close the list without selecting a word, press the Escape key. 154 Spelling checker Help • To ignore all instances of the same spelling error, press the Menu key. Click Ignore All. Check spelling automatically before sending email messages 1. 2. 3. 4. In the device options, click Spell Check. Select the Spell Check Email Before Sending option. Press the Menu key. Click Save. Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling. 1. In the device options, click Spell Check. 2. Change one or more options. 3. Press the Menu key. 4. Click Save. Add a word to the custom dictionary 1. 2. 3. 4. 5. 6. In the device options, click Spell Check. Click Custom Dictionary. Press the Menu key. Click New. Type a word or letter combination. Click the trackball. Change a word in the custom dictionary 1. 2. 3. 4. 5. 6. 7. In the device options, click Spell Check. Click Custom Dictionary. Highlight a word. Press the Menu key. Click Edit. Change the word. Click the trackball. Delete a word from the custom dictionary 1. 2. 3. 4. 5. In the device options, click Spell Check. Click Custom Dictionary. Highlight a word. Press the Menu key. Click Delete. 155 Custom dictionary Help Custom dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling. Because SureType® technology uses the same dictionary, if you are using the Arabic or Russian input methods, words that you add to your custom dictionary are displayed in the list that appears when you type. Add a word to the custom dictionary 1. 2. 3. 4. 5. 6. 7. In the device options, click Custom Dictionary. Press the Menu key. Click New. Type a word or letter combination. Press the Enter key. Press the Menu key. Click Save. Change a word in the custom dictionary 1. 2. 3. 4. 5. 6. 7. 8. In the device options, click Custom Dictionary. Highlight a word. Press the Menu key. Click Edit. Change the word. Press the Enter key. Press the Menu key. Click Save. Delete a word from the custom dictionary 1. 2. 3. 4. 5. 6. In the device options, click Custom Dictionary. Highlight a word. Press the Menu key. Click Delete. Press the Menu key. Click Save. Stop adding items to the custom dictionary automatically You can only perform this task if the typing input language is set to Arabic or Russian. 156 AutoText Help 1. 2. 3. 4. 5. 6. In the device options, click Language. Click Input Options. Clear the Auto Word Learning check box. Change the Learn Words From Email Messages field to Off. Press the Menu key. Click Save. Stop displaying contacts in the list that appears when you type You can only perform this task if the typing input language is set to Arabic or Russian. By default, your BlackBerry® device recognizes contacts when you type them. 1. 2. 3. 4. 5. In the device options, click Language. Click Input Options. Clear the Use Contacts as Data Source check box. Press the Menu key. Click Save. AutoText About AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText entry, the text changes after you press the Space key. Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later. Create an AutoText entry 1. 2. 3. 4. 5. In the device options, click AutoText. Press the Menu key. Click New. In the Replace field, type the text to replace. In the With field, perform one of the following actions: • Type replacement text. • To insert a macro (for example, the current date or time), press the Menu key. Click Insert Macro. 6. Perform one of the following actions: • To capitalize the entry exactly as you typed it, set the Using field to Specified Case. • To capitalize the entry according to the context, set the Using field to SmartCase. 7. Set the language. 8. Press the Menu key. 157 Typing shortcuts Help 9. Click Save. Turn off AutoText for SMS text messages 1. 2. 3. 4. In the device options, click SMS. Set the Disable AutoText field to Yes. Press the Menu key. Click Save. Change an AutoText entry 1. 2. 3. 4. 5. In the device options, click AutoText. Click an AutoText entry. Change the AutoText entry. Press the Menu key. Click Save. Delete an AutoText entry 1. 2. 3. 4. In the device options, click AutoText. Highlight an AutoText entry. Press the Menu key. Click Delete. Undo an AutoText change Press the Backspace/Delete key twice. Typing shortcuts • • • • • • • • To insert a period, press the Space key twice. The next letter is capitalized. To capitalize a letter, hold the letter key until the capitalized letter appears. To type the alternate character on a key, press the Alt key and the character key. To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U and roll the trackball to the left until ü appears. Release the letter key when the accented or special character appears. To type a number in a number field, press a number key. You do not need to press the Alt key. To type a number in a text field, hold the Alt key and press the number key. To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key. To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key. Insert symbols • To insert an at sign (@) or a period (.) in an email address field, press the Space key. • To type a symbol, press the Symbol key. Type the letter that appears below the symbol. Work with text 158 Typing troubleshooting Help • • • • • • To highlight a line of text, press the Shift key and roll the trackball up or down. To highlight text character by character, hold the Shift key and roll the trackball left or right. To cancel a text selection, press the Escape key. To cut highlighted text when typing, press the Shift key and the Backspace/Delete key. To copy highlighted text when typing, press the Alt key and click the trackball. To paste highlighted text when typing, press the Shift key and click the trackball. Typing troubleshooting I cannot check spelling You can only check spelling in English, French, German, Italian, Spanish, Dutch, and Brazilian Portuguese. You can only check the spelling of text that you type. 159 Help 160 Language Language Help Language Change the display language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. In the device options, click Language. Change the Language field. Press the Menu key. Click Save. Add a display language You can add a display language using the application loader tool of the BlackBerry® Desktop Manager. For more information about adding applications, including display languages, see the BlackBerry® Desktop Software Online Help. Delete a display language In the setup wizard, complete the instructions on the Language removal screen. About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your BlackBerry® device in French, but type messages in English. Change the typing input language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. In the device options, click Language. Change the Input Language field. Press the Menu key. Click Save. Switch typing input methods You can only switch typing input methods if the typing input language for your BlackBerry® device is Arabic or Russian. 1. In the device options, click Language. 2. Perform one of the following actions: • To use the multi-tap input method, set the Input Language field to Multitap. 161 Change the input options for SureType technology Help • To use the SureType® input method, set the Input Language field to . 3. Press the Menu key. 4. Click Save. Change the input options for SureType technology 1. 2. 3. 4. 5. In the device options, click Language. Click Input Options. Change the input options. Press the Menu key. Click Save. Change the voice dialing language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. In the device options, click Language. Change the Voice Dialing Language field. Press the Menu key. Click Save. Use a shortcut to switch typing input languages while you type To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. 1. In the device options, on the Language screen, verify whether the Input Language Selection Shortcut field is set to Alt-Enter or Shift-Space. 2. Perform one of the following actions: • If the Input Language Selection Shortcut field is set to Alt-Enter, while typing hold the Alt key and press the Enter key. Continue to hold the Alt key and click a language. • If the Input Language Selection Shortcut field is set to Shift-Space, while typing hold the Shift key and press the Space key. Continue to hold the Shift key and click a language. Change the shortcut for switching typing input languages To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. 162 In the device options, click Language. Change the Input Language Selection Shortcut field. Change the Enable Quick Selection field. Press the Menu key. Turn off the shortcut for switching typing input languages Help 5. Click Save. Turn off the shortcut for switching typing input languages To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. In the device options, click Language. Change the Input Language Selection Shortcut field to None. Press the Menu key. Click Save. To turn on the shortcut for switching typing input languages, change the Input Language Selection Shortcut field to Alt-Enter or ShiftSpace. Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1. In the device options, click Language. 2. Change the Name Display field. 3. Press the Menu key. 4. Click Save. Language troubleshooting Some characters do not appear correctly on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the characters. For more information, contact your wireless service provider or administrator. 163 Help 164 Display and keyboard Display and keyboard Help Display and keyboard Backlighting About backlighting The backlighting for the screen and keyboard is designed to adjust automatically so that you can use your device in various lighting conditions. Set the brightness of the backlighting 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Backlight Brightness field. Press the Menu key. Click Save. Set how long backlighting remains on 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Backlight Timeout field. Press the Menu key. Click Save. Stop backlighting from dimming automatically 1. 2. 3. 4. In the device options, click Screen/Keyboard. Change the Automatically Dim Backlight field to Off. Press the Menu key. Click Save. Display options Use a picture as the Home screen background 1. 2. 3. 4. In the media application, click Pictures. Click a category. Highlight a picture. Press the key. 5. Click Set As Home Screen Image. To clear the picture from the Home screen, press the key. Click Reset Home Screen Image. 165 Display options Help Download a Home screen background Depending on your wireless service plan, this feature might not be supported. 1. In the media application, click Pictures. 2. Click a category. 3. Press the Menu key. 4. Click Download Images. Set owner information Owner information appears on your BlackBerry® device screen when the device is locked. 1. In the device options, click Owner. 2. Type your contact information. 3. Press the Menu key. 4. Click Save. Change the display font 1. 2. 3. 4. In the device options, click Screen/Keyboard. Change the font fields. Press the Menu key. Click Save. About organizing applications Depending on your theme, application icons can appear on the Home screen or in an application list. If your theme uses an application list, the first few applications in the application list might also appear on the Home screen. Add an application folder 1. 2. 3. 4. 5. In the application list, press the Menu key. Click Add Folder. Type a name for the folder. To change the folder icon, in the Icon field, click the trackball. Roll the trackball to highlight a folder icon. Click a folder icon. Click Add. Change an application folder You can only rename application folders that you create. 1. On the Home screen, highlight an application folder. 2. Press the Menu key. 3. Click Edit Folder. 4. Change the folder information. 166 Keyboard options Help 5. Click Save. Move an application icon 1. In the application list or in an application folder, highlight an application icon. 2. Press the Menu key. 3. Perform one of the following actions: • To move the application icon to a different location in the application list, click Move. Roll the trackball to the new location. Click the trackball. • To move the application icon into an application folder, click Move to folder. Click an application folder. • To move the application icon out of an application folder, click Move to folder. Click Home or an application folder. Hide an application icon Depending on your theme, you might not be able to hide some application icons. 1. In the application list, highlight an application icon. 2. Press the Menu key. 3. Click Hide. To view a hidden application, press the Menu key. Click Show All. Delete an application folder 1. In the application list, highlight an application folder. 2. Press the Menu key. 3. Click Delete. Keyboard options Turn on key tones 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Key Tone field to On. Press the Menu key. Click Save. Turn off trackball sounds 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Audible Roll field to Mute. Press the Menu key. Click Save. To turn on trackball sounds again, set the Audible Roll field to Click. 167 Themes Help Set the cursor speed 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the Key Rate field. Press the Menu key. Click Save. Assign an application to a Convenience key Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key. 1. In the device options, click Screen/Keyboard. 2. Change the Right Side Convenience Key Opens or Left Side Convenience Key Opens fields. 3. Press the Menu key. 4. Click Save. Set the trackball sensitivity You can set how the trackball responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. In the device options, click Screen/Keyboard. 2. Set the Horizontal Sensitivity and Vertical Sensitivity fields. 3. Press the Menu key. 4. Click Save. Turn on standby mode If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again. Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format. Switch themes 1. In the device options, click Theme. 2. Click a theme. 168 Help Accessibility options Delete a theme You can only delete themes that you have downloaded to your BlackBerry® device. 1. In the device options, click Theme. 2. Highlight a theme. 3. Press the Menu key. 4. Click Delete. Download a theme Depending on your wireless service provider, this feature might not be supported. 1. In the device options, click Theme. 2. Press the Menu key. 3. Click Download Themes. Accessibility options Change the contrast You can change the color contrast to grayscale or reverse contrast. 1. In the device options, click Advanced Options. 2. Click Accessibility. 3. Change the Color Contrast field. 4. Press the Menu key. 5. Click Save. Display troubleshooting My device screen turns off When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. To turn on the screen, click the trackball or press a key. My display changed Depending on your theme, display options, such as your font and Home screen background, might change when you switch themes. Related topics Change the display font, 166 Use a picture as the Home screen background, 94 169 Help No application opens when I press a Convenience key Try performing the following actions: • Verify that you have not deleted the application that you assigned to the key. • Assign a different application to the key. 170 Display troubleshooting Search Help Search Messages, attachments, and web pages Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. 1. In a message list, press the Menu key. 2. Click Search. 3. Specify the search criteria. 4. Press the Menu key. 5. Perform one of the following actions: • To search for messages without saving your search criteria, click Search. • To save the search criteria, click Save. Type a title. Press the Menu key. Click Save. • To search for messages using the criteria from your last search, click Last. Press the Menu key. Click Search. Note: If you search for messages, your device does not search attachments. To stop a search, press the Escape key. Search criteria Search Type: Change whether you search for messages on your BlackBerry® device or for messages in an email application on your computer or in another integrated email account. Name: Specify one or more contacts or email addresses that your device should search for in messages. You can also specify part of a name to widen the search. In: Change the type of address field that your device should search in for the name or email address. Subject: Specify one or more words that your device should search for in the subject of messages. Message: Specify one or more words that your device should search for in the body of messages. Include Encrypted Messages: Specify whether your device searches encrypted messages, plain text messages, and digitally signed messages. 171 Help Messages, attachments, and web pages Service: If your device is associated with more than one email address, change the email account that your device should search in for messages. Folder: Change the folder that your device should search for messages in. Show: Change the status of messages that your device should search for. Type: Change the type of messages that your device should search for. Manage message search results You can manage results of searches for messages in an email application on your computer or in another integrated email account. 1. In the search results, highlight a message. 2. Press the Menu key. 3. Perform one of the following actions: • To view more available search results, click Get More Results. • To add a message to a message list, click Add. • To add all the messages to a message list, click Add All. • To delete a message from the search results, click Delete. • To delete the search results, click Delete Search. • To start a new search, click Search. CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer or another integrated email account. Search for messages by contact or subject You can search for messages on your BlackBerry® device by contact or subject. 1. In a message list, highlight a message. 2. Press the Menu key. 3. Click one of the following menu items: • Search Sender • Search Recipient • Search Subject Search for text in a message, in an attachment, or on a web page To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. 1. In a message, in an attachment, or on a web page, press the Menu key. 2. Click Find. 172 Organizer data Help 3. Type the text. 4. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. View a list of saved searches 1. 2. 3. 4. In a message list, press the Menu key. Click Search. Press the Menu key. Click Recall. Change a saved search 1. 2. 3. 4. 5. 6. In the list of saved searches, highlight a search. Press the Menu key. Click Edit Search. Edit the search criteria. Press the Menu key. Click Save. Delete a saved search 1. In the list of saved searches, highlight a search. 2. Press the Menu key. 3. Click Delete Search. Organizer data Search for organizer data You can search for organizer data on your BlackBerry® device that contains specific information. 1. In the search application, perform any of the following actions: • In the Text field, type text or a phone number to search for. • In the Name field, specify a contact name to search for. 2. Select the check box beside one or more applications. 3. Press the Menu key. 4. Click Search. Note: If you type more than one word in the Text or Name field, only items that contain all the words appear. To stop a search, press the Escape key. 173 Search shortcuts Help Search for contacts in your organization's address book To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. In the contact list, press the Menu key. Click Lookup. Type part or all of a contact name. Press the Enter key. Manage contact lookup results 1. In the contact lookup results, highlight a contact. 2. Press the Menu key. 3. Perform one of the following actions: • To add a contact to your contact list, click Add to Contacts. • To add all the contacts, click Add All to Contacts. • To view information for a contact, click View. • To delete a contact from the contact lookup results, click Delete. • To delete the contact lookup results, click Delete Lookup. • To start a new contact lookup, click Lookup. Search shortcuts • • • • 174 To search for a contact in a list of contacts, type the contact name or initials separated by a space. To search for text in a message, press S. To search for text in an attachment or on a web page, press F. To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. Press F. Help Synchronization Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your device. If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off, you can use the synchronization tool of the BlackBerry® Desktop Manager to synchronize your organizer data and email messages. For more information, see the BlackBerry Desktop Software Online Help. Reconcile email messages over the wireless network Set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device. 1. In a message list, press the Menu key. 2. Click Options. 3. Click Email Reconciliation. 4. If necessary, change the Message Services field. 5. Set the Wireless Reconcile field to On. 6. Press the Menu key. 7. Click Save. To stop reconciling email messages over the wireless network, set the Wireless Reconcile field to Off. Delete email messages over the wireless network Set the Delete On option for each email address that is associated with your BlackBerry® device. 1. In a message list, press the Menu key. 2. Click Options. 3. Click Email Reconciliation. 4. If necessary, change the Message Services field. 5. Set the Delete On field. 6. Press the Menu key. 7. Click Save. It takes a short period of time for messages to be deleted over the wireless network. To delete messages on your device only, set the Delete On field to Handheld. Related topics 175 Prerequisites: Synchronizing organizer data over the wireless network Help Delete multiple messages, 39 Prerequisites: Synchronizing organizer data over the wireless network • • Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. You must synchronize your organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. Synchronize organizer data over the wireless network 1. 2. 3. 4. 5. 6. In the contact list, a calendar, the task list, or the memo list, press the Menu key. Click Options. To synchronize calendar entries, click a calendar. Change the Wireless Synchronization field to Yes. Press the Menu key. Click Save. To stop synchronizing organizer data over the wireless network, change the Wireless Synchronization field to No. About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in the email application on your computer. If you reconcile your email messages using wireless email reconciliation, on your device, you can set whether the email messages on your device or the email messages on your computer take precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs. Manage email reconciliation conflicts Set the On Conflicts option for each email address that is associated with your BlackBerry® device. 1. In a message list, press the Menu key. 2. Click Options. 3. Click Email Reconciliation. 4. If necessary, change the Message Services field. 5. Set the On Conflicts field. 6. Press the Menu key. 7. Click Save. 176 Manage data synchronization conflicts Help Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information about managing conflicts that occur during organizer data synchronization, see the BlackBerry Desktop Software Online Help. About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry® device data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your device over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator. Prerequisites: Restoring data over the wireless network • • • Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. Your device must be connected to the wireless network. Your administrator must provide you with an enterprise activation password. Delete all device data Before you delete your BlackBerry® device data, consider backing up the data so that you have a copy on your computer before you delete it from your device. CAUTION: If you have turned on content protection, the process for deleting all device data can take up to an hour to complete. You cannot stop the process after you start it. If you reset your device, the process continues after the device restarts. 1. In the device options, click Security Options. 2. Click General Settings. 3. Press the Menu key. 4. Click Wipe Handheld. 5. To delete all third-party applications from your device, select the Include third-party applications check box. 6. Click Continue. 7. Type blackberry. Empty the deleted items folder on your computer from your device To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 177 Synchronization troubleshooting Help 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click Email Reconciliation. If necessary, change the Message Services field. Press the Menu key. Click Purge Deleted Items. Synchronization troubleshooting Email messages are not reconciling over the wireless network Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. In a message list, press the Menu key. Click Reconcile Now. Related topics Reconcile email messages over the wireless network, 175 I am not receiving email messages from personal folders on my computer If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online Help. Email messages are not being deleted over the wireless network Try performing the following actions: • If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email reconciliation. To delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/Delete key. • In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld. Related topics Delete email messages over the wireless network, 175 Organizer data is not synchronizing over the wireless network Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that wireless data synchronization is turned on in the contact list, calendar, task list, and memo list. • If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Manager to synchronize calendar data. For more information, see the BlackBerry Desktop Software Online Help. Related topics Synchronize organizer data over the wireless network, 176 178 Help Synchronization troubleshooting Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer. Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer. 179 Help 180 Bluetooth technology Bluetooth technology Help Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a handsfree car kit or wireless stereo headset. After you pair your BlackBerry device with a Bluetooth enabled device, you can connect to that Bluetooth enabled device when the device is within range of your BlackBerry device (a typical range is approximately 10 meters). When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device, Bluetooth icons appear in the device status section of the screen. For more information about Bluetooth icons, see the printed documentation that came with your BlackBerry device. Turn on Bluetooth technology 1. In the device options, click Bluetooth. 2. Press the key. 3. Click Enable Bluetooth. To turn off Bluetooth® technology, press the key. Click Disable Bluetooth. Pair with a Bluetooth enabled device Some Bluetooth® enabled devices have a passkey that you must type before you can pair with them. 1. In the Bluetooth setup application, click Search or Listen. 2. If necessary, click a Bluetooth enabled device. 3. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry® device. 4. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device. Connect to a paired Bluetooth enabled device To perform this task, you must turn on Bluetooth® technology. 1. 2. 3. 4. In the device options, click Bluetooth. Highlight a Bluetooth enabled device. Press the Menu key. Click Connect. To disconnect from a paired Bluetooth enabled device, highlight the device. Press the Menu key. Click Disconnect. Related topics Turn on Bluetooth technology, 181 Pair with a Bluetooth enabled device, 181 181 Bluetooth technology basics Help Switch to a paired Bluetooth enabled device during a call To perform this task, you must turn on Bluetooth® technology. 1. During a call, press the Menu key. 2. Click Activate . Related topics Turn on Bluetooth technology, 181 Pair with a Bluetooth enabled device, 181 Share contacts with a paired Bluetooth enabled car kit 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Highlight a Bluetooth® enabled car kit. Press the Menu key. Click Connect. Press the Menu key. Click Transfer Contacts. Receive a media file using Bluetooth technology To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled device. 1. 2. 3. 4. 5. In the media application, click a media type. Press the Menu key. Click Receive Using Bluetooth. Click Yes. Click Save. Send a media file To perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology. You can only send media files that you added. 1. In the media application, click a media type. 2. If necessary, click a category. 3. Highlight a media file. 4. Press the Menu key. 5. Click one of the following menu items: • Send As Email • Send As MMS • Send Using Bluetooth 182 Bluetooth technology options Help Rename a paired Bluetooth enabled device 1. 2. 3. 4. 5. 6. 7. In the device options, click Bluetooth. Highlight a paired Bluetooth® enabled device. Press the Menu key. Click Device Properties. In the Device Name field, change the name for the Bluetooth enabled device. Press the Menu key. Click Save. Delete a paired Bluetooth enabled device To perform this task, your BlackBerry® device must not be connected to the Bluetooth® device. 1. 2. 3. 4. In the device options, click Bluetooth. Highlight a Bluetooth enabled device. Press the Menu key. Click Delete Device. Bluetooth technology options Prevent your device from sharing contacts with Bluetooth enabled devices 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Change the Contacts Transfer field. Press the Menu key. Click Save. To share contacts with Bluetooth® enabled devices again, change the Contacts Transfer field to All Entries. Restrict outgoing calls 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Set the Allow outgoing calls field to Never or If Unlocked. Press the Menu key. Click Save. 183 Bluetooth technology options Help Make your BlackBerry device discoverable 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Set the Discoverable field to Yes. Press the Menu key. Click Save. Change the pairing name for your BlackBerry device 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. In the Device Name field, type a name for your BlackBerry® device. Press the Menu key. Click Save. Turn off Bluetooth connection notification 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Change the LED Connection Indicator field to Off. Press the Menu key. Click Save. To turn on Bluetooth® connection notification again, change the LED Connection Indicator field to On. Turn off the prompt that appears when connecting or pairing 1. 2. 3. 4. 5. 6. 7. In the device options, click Bluetooth. Highlight a Bluetooth® enabled device. Press the Menu key. Click Device Properties. Set the Trusted field to Yes. Press the Menu key. Click Save. To turn on the prompt again, set the Trusted field to No. Turn off a Bluetooth profile 1. 184 In the device options, click Bluetooth. Bluetooth technology options Help 2. 3. 4. 5. 6. Press the Menu key. Click Options. Clear the check box beside one or more Bluetooth® profiles. Press the Menu key. Click Save. Related topics Bluetooth profiles, 185 Bluetooth profiles Headset (HSP) This profile allows you to connect your BlackBerry® device to Bluetooth® enabled headsets that support the Headset profile. Handsfree (HFP) This profile allows you to connect your device to Bluetooth enabled headsets and car kits that support the Handsfree profile. Serial Port Profile This profile allows you to connect your device to Bluetooth enabled devices that support desktop connectivity, wireless bypass, and data transfer. Desktop Connectivity This service allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry® Desktop Software so that you can synchronize your organizer data. Wireless Bypass This service allows you to connect your device to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network. Your device must be associated with an email account that uses a BlackBerry® Enterprise Server. Data Transfer This service allows you to connect your device to Bluetooth enabled devices that support the transfer of data such as media files. Dial-Up Networking (DUN) This profile allows you to use your device as a modem when it is connected to a Bluetooth enabled computer that is running BlackBerry Desktop Software. Audio Source (A2DP) This profile allows you to output audio to Bluetooth enabled devices that support stereo audio such as stereo headsets, speakers, and car kits. A/V Remote Control (AVRCP) This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device. SIM Access 185 Bluetooth technology troubleshooting Help This profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit. When you use this feature, data services (email, PIN and MMS messages, and browser service) are not available on your device, and phone services are accessible only through the car kit. Before you can use this feature, you might need to enter a 16-digit alphanumeric code, generated by the car kit, on your BlackBerry device. Encrypt data that you send or receive using Bluetooth technology To perform this task, the paired Bluetooth® enabled device must support data encryption. 1. 2. 3. 4. 5. 6. In the device options, click Bluetooth. Press the Menu key. Click Options. Change the Security Level field to High+Encryption. Press the Menu key. Click Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device you used. 1. In the device options, click Bluetooth. 2. Press the Menu key. 3. Click Options. 4. Change the Connect on Power Up field to No. 5. Press the Menu key. 6. Click Save. Bluetooth technology troubleshooting I cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined. On your BlackBerry® device, in the Enter passkey for field, try typing 0000. My list of paired Bluetooth enabled devices does not appear Try performing the following actions: • Verify that Bluetooth® technology is turned on. • Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list. Related topics Bluetooth technology basics, 181 186 Help Bluetooth technology troubleshooting I cannot pair with a Bluetooth enabled device Try performing the following actions: • Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device. • Allow the Bluetooth enabled device to discover your BlackBerry device. In the Bluetooth setup application, click Listen. • Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device options, click Bluetooth. Highlight a Bluetooth enabled device. Press the Menu key. Click Device Properties. Change the Encryption field to Disabled. Press the Menu key. Click Save. I cannot share contacts with a paired Bluetooth enabled device Try performing the following actions: • Verify that Bluetooth® technology is turned on. • Verify that your BlackBerry® device is paired with the Bluetooth enabled device. • Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled. • Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device. Related topics Bluetooth technology basics, 181 187 Help 188 GPS technology GPS technology Help GPS technology About GPS technology You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and locationbased services. Location-based applications can use your GPS location to provide you with other location-based information. For example, a location-based application could use your GPS location to provide you with driving directions. If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider. Get your GPS location 1. 2. 3. 4. In the device options, click Advanced Options. Click GPS. Press the Menu key. Click Refresh GPS. The longitude and latitude coordinates for your current location appear. Turn off location aiding By default, location aiding is turned on to improve the performance of GPS technology. When location aiding is turned on, your BlackBerry® device connects to a central server periodically, which can increase your data service charges. To avoid these charges, you can turn off location aiding, but it might take longer for your device to get your GPS location. For more information, contact your wireless service provider. 1. In the device options, click Advanced Options 2. Click GPS. 3. Perform one of the following actions: • To turn off location aiding, change the Location Aiding field to Disabled. • To turn off location aiding when roaming, change the Location Aiding field to Disabled While Roaming. 4. Press the Menu key. 5. Click Save. GPS technology troubleshooting I cannot use GPS technology Try performing the following actions: • If you are outdoors, move away from buildings and expose your device to open sky. • If you are indoors, move close to a window. 189 Help GPS technology troubleshooting • If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. • If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location. 190 Help Maps Maps Map basics Get directions 1. On a map, press the Menu key. 2. Click Get Directions. 3. Perform one of the following actions to specify a starting location: • To specify your current location, click Where I Am. • To specify a new location, click Enter Address. To type location information in specific address fields, select the Advanced check box. • To specify a saved location, click Favorites. • To specify a location for a contact, click From Contacts. • To specify a recently viewed location, click the location. 4. Select or clear the check box beside one or more route options. 5. Repeat step 3 to specify an ending location. To get directions from the ending location to the starting location, press the Menu key. Click Reverse Directions. View directions as a route on a map When viewing text directions, click View On Map. To view text directions again, press the Menu key. Click View Directions. Send a route or a map 1. On a map, press the Menu key. 2. Click Send Directions or Send Location. 3. Click a message type. View a location on a map 1. On a map, press the Menu key. 2. Click Find Location. 3. Perform one of the following actions: • To view your current location, click Where I Am. • To view a new location, click Enter An Address. To type location information in specific address fields, select the Advanced check box. • To view a saved location, click Favorites. • To view a location for a contact, click From Contacts. • To view a location that you viewed recently, click the location. 191 Map basics Help View a list of points of interest near a location You can search for points of interest such as businesses, airports, schools, parks, or landmarks. 1. On a map, press the Menu key. 2. Click Local Search. 3. Type the point of interest information. 4. Press the Enter key. View points of interest on a map When viewing a list of points of interest, click View On Map. To view a list of points of interest again, press the Menu key. Click View Businesses. Track your movement To perform this task, you must set a GPS receiver to use when you track your movement. 1. On a map, press the Menu key. 2. Click Start GPS Navigation. To stop tracking your movement, press the Menu key. Click Stop GPS Navigation. Related topics About GPS technology, 189 Show or hide a layer on a map 1. 2. 3. 4. 5. On a map, press the Menu key. Click Layers. Highlight a layer. Press the Menu key. Click Show or Hide. Set a home or work address 1. 2. 3. 4. 5. 6. 7. 8. 9. 192 On a map, press the Menu key. Click Layers. If necessary, expand the Favorites folder and the Locations folder. Highlight Home or Work. Press the Menu key. Click Edit. Edit the address information. Press the Menu key. Click Lookup Address. Navigation Help Navigation Zoom in to a direction on a route 1. On a map, highlight a direction on a route. 2. Press the Menu key. 3. Click Zoom To Point. Zoom in to or out from a map 1. On a map, press the Menu key. 2. Click Zoom. 3. Perform one of the following actions: • To zoom in, roll the trackball up. • To zoom out, roll the trackball down. 4. Click the trackball. Pan a map On a map, roll the trackball. Maps bookmarks Add a bookmark for a location or route 1. On a map, press the Menu key. 2. Click Add To Favorites. 3. Perform any of the following actions: • To rename the bookmark, in the Label field, type a new name. • To file the bookmark in a different location, change the Folder field. 4. Click OK. Change a bookmark for a location or route 1. 2. 3. 4. 5. 6. 7. On a map, press the Menu key. Click Find Location. Click Favorites. Highlight a bookmark. Press the Menu key. Click Edit. Change the bookmark. 193 Map options Help 8. Press the Menu key. 9. Click Save. Delete a bookmark for a location or route 1. 2. 3. 4. 5. 6. On a map, press the Menu key. Click Find Location. Click Favorites. Highlight a bookmark. Press the Menu key. Click Delete. Add a bookmark folder for locations or routes 1. 2. 3. 4. 5. On a map, press the Menu key. Click Find Location. Click Favorites. Press the Menu key. Click Add Subfolder. File a bookmark for a location or route 1. 2. 3. 4. 5. 6. 7. 8. On a map, press the Menu key. Click Find Location. Click Favorites. Highlight a bookmark. Press the Menu key. Click Move. Roll the trackball to the new location. Click the trackball. Map options Set the GPS receiver that you use to track your movement 1. 2. 3. 4. 5. 194 On a map, press the Menu key. Click Options. Change the GPS Source field. Press the Menu key. Click Save. Map options Help Clear the map cache 1. 2. 3. 4. 5. On a map, press the Menu key. Click Options. Press the Menu key. Click Clear Cache. Click Delete. View status information at the top of a map You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth® connection information at the top of maps. 1. On a map, press the Menu key. 2. Click Options. 3. Change the Hide Title Bar field to No. 4. Press the Menu key. 5. Click Save. To hide the status information again, change the Hide Title Bar field to Yes. View north at the top of a map By default, when you are tracking your movement, the direction that you are moving appears at the top of the map. 1. On a map, press the Menu key. 2. Click North Up. To view the direction that you are moving at the top of the map again, press the Menu key. Click Track Up. Hide the tracking information at the bottom of a map 1. When tracking your movement on a map, press the Menu key. 2. Click Hide Dashboard. To view the tracking information again, press the Menu key. Click Show Dashboard. Keep backlighting on when you track your movement By default, backlighting turns off automatically after a timeout to conserve battery power. You can change map options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage. 1. On a map, press the Menu key. 2. Click Options. 3. Change the Backlight Timeout When field. 4. Press the Menu key. 5. Click Save. 195 Map shortcuts Help Related topics Set how long backlighting remains on, 165 Add GPS location information to pictures You can add the latitude and longitude coordinates for your current location to pictures that you take. 1. In the camera, press the Menu key. 2. Click Options. 3. Change the Geotagging field to Enabled. 4. Press the Menu key. 5. Click Save. To stop adding GPS location information to pictures, set the Geotagging field to Disabled. View GPS location information for a picture on a map When you highlight a picture that includes GPS location information, a globe indicator appears beside the file name in the lower-left corner of the screen. 1. In the media application, click Pictures. 2. Click a category. 3. Highlight a picture that includes GPS location information. 4. Press the Menu key. 5. Click View on Map. Map shortcuts • • • • • • To zoom in to a map, press I. To zoom out from a map, press O. To move to the next direction on a route, press N. To move to the previous direction on a route, press P. To view status information at the top of a map, press U. To hide status information at the top of a map, press U again. To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking information at the bottom of a map, press the Space key again. Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network. If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network. 196 Help BlackBerry Messenger BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry® Messenger before they are added to your BlackBerry Messenger contact list. 1. In BlackBerry Messenger, on the Contact list screen, press the Menu key. 2. Click Add a Contact. 3. Type part or all of the contact name. 4. Click the contact. 5. If you have turned on invitation passwords and you want to set a password, type an invitation question and answer. Click OK. Otherwise, click Cancel to continue. 6. If you want to add a custom message to your invitation, type a message. 7. Click OK. Turn on invitation passwords If you turn on invitation passwords, a question and password screen appears each time that you invite a contact. Contacts who answer your question with the correct invitation password are added to your contact list. 1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options. 3. Change the Ask Password Question When Adding Contacts field to Yes. 4. Press the Menu key. 5. Click Save. To turn off invitation passwords, change the Ask Password Question When Adding Contacts field to No. Respond to an invitation 1. In BlackBerry® Messenger, in the Requests group, click an invitation. 2. Click one of the following menu items: • Accept • Decline • Remove Note: If you click Remove, the contact who sent the invitation does not receive confirmation that your email address is a correct email address. 197 Groups Help Turn off invitation forwarding options If you turn off invitation forwarding, contacts that you invite can only accept invitations from the original email address or PIN that you sent the invitation to. 1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options. 3. Change the Allow Forwarding of Requests field to No. 4. Press the Menu key. 5. Click Save. View a contact's information 1. In BlackBerry® Messenger, on the Contact list screen, highlight a contact. 2. Press the Menu key. 3. Click Contact Info. Rename a contact When you rename a contact, their custom display name stops appearing on the Contact list screen. 1. In BlackBerry® Messenger, on the Contact list screen, highlight a contact. 2. Press the Menu key. 3. Click Rename Contact. 4. Type a name. 5. Click OK. To view the contact's custom display name again, click Set Original Name. Delete a contact 1. In BlackBerry® Messenger, on the Contact list screen, highlight a contact. 2. Press the Menu key. 3. Click Delete Contact. Groups Add a group 1. 2. 3. 4. 198 In BlackBerry® Messenger, on the Contact list screen, press the Menu key. Click Add Group. Type a name for the group. Click OK. Conversations Help Move a contact to a different group 1. 2. 3. 4. In BlackBerry® Messenger, on the Contact list screen, highlight a contact. Press the Menu key. Click Move Contact. Click a group. Rename a group 1. 2. 3. 4. 5. In BlackBerry® Messenger, on the Contact list screen, highlight a group. Press the Menu key. Click Edit Group. Type a name for the group. Click OK. Delete a group You must move your contacts out of a group before you can delete that group. There must be at least one group in your BlackBerry® Messenger contact list; you cannot delete the last remaining group in your contact list. 1. In BlackBerry Messenger, highlight a group. 2. Press the Menu key. 3. Click Delete Group. Conversations Start a conversation 1. 2. 3. 4. 5. In BlackBerry® Messenger, on the Contact list screen, highlight a contact. Press the Menu key. Click Start Conversation. Type a message. Press the Enter key. Open a conversation Conversations appear in the Conversations group and in the main message list. In BlackBerry® Messenger, in the Conversations group, click a contact. Add an emoticon 1. When composing a message, press the Symbol key twice. 2. Click an emoticon. 199 Conversations Help Send a file to a contact 1. 2. 3. 4. During a BlackBerry® Messenger conversation, press the Menu key. Click Send a File. Navigate to a folder that contains pictures or audio files. Click a file. Send a voice note to a contact You can record and send a new voice note to a contact. You cannot save voice notes or send saved voice notes. 1. In BlackBerry® Messenger, during a conversation, press the Menu key. 2. Click Send Voice Note. 3. Record a voice note. 4. Click Send. Send a vCard contact attachment You can send vCard® contact attachments of contacts in your BlackBerry® Messenger contact list or contacts in the main contact list on your BlackBerry device. 1. In BlackBerry Messenger, during a conversation, press the Menu key. 2. Click Forward Contact. 3. Perform one of the following options: • If the contact that you want to forward is in your main contact list, click BlackBerry Contacts. Click a contact. • If the contact that you want to forward is in your BlackBerry Messenger contact list, click Messenger Contacts. Select one or more BlackBerry Messenger contacts. Click OK. Ping a contact When you ping a contact, the contact's BlackBerry® device vibrates. 1. During a BlackBerry® Messenger conversation, press the Menu key. 2. Click Ping Contact. Turn off ping vibration 1. 2. 3. 4. 5. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. Click Options. Change the Vibrate When Receiving a Ping field to No. Press the Menu key. Click Save. To turn on ping vibration again, change the Vibrate When Receiving a Ping field to Yes. 200 Conversations Help Prevent conversations from appearing in the main message list 1. 2. 3. 4. 5. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. Click Options. Change the Show Conversations in Message List field to No. Press the Menu key. Click Save. To view conversations in the main message list again, change the Show Conversations in Message List field to Yes. Start a conference 1. 2. 3. 4. In BlackBerry® Messenger, during a conversation, press the Menu key. Click Invite to Conference. Select one or more BlackBerry Messenger contacts. Click OK. View conference participants 1. In BlackBerry® Messenger, during a conference, press the Menu key. 2. Click View Participants. Copy a conversation When you copy a conversation, you can paste it into other BlackBerry® device applications. 1. In BlackBerry® Messenger, during a conversation, press the Menu key. 2. Click Copy History. Clear a conversation 1. In BlackBerry® Messenger, during a conversation, press the Menu key. 2. Click Clear History. Send a broadcast message Broadcast messages that you send appear in all your BlackBerry® Messenger conversations. To perform this task, you must have at least two conversations in the Conversations group. 1. In BlackBerry Messenger, in the Conversations group, highlight a contact. 2. Press the Menu key. 3. Click Broadcast Message. 4. Type a message. 5. Click OK. 201 Availability Help Send your GPS location to a contact To perform this task, you must set a GPS receiver to use. 1. In BlackBerry® Messenger, during a conversation, press the Menu key. 2. Click Send My Location. End a conversation 1. In BlackBerry® Messenger, during a conversation, press the Menu key. 2. Click End Conversation. Availability Change your availability status If you change your availability status to Unavailable, you receive BlackBerry® Messenger messages, but you are not notified. 1. In BlackBerry Messenger, on the Contact list screen, press the Menu key. 2. Click My Status. 3. Click a status. 4. If necessary, type a message that contacts can see when they view your contact information. 5. Click OK. Change your display name 1. 2. 3. 4. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. Click Edit My Info. Type a display name. Click OK. Show when you are on the phone 1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options. 3. Change the Allow On The Phone presence status field to Yes. To stop showing when you are on the phone, change the Allow On The Phone presence status field to No. Show when you are listening to an audio file 1. In BlackBerry® Messenger, on the Contact list screen, press the Menu key. 2. Click Options. 3. Change the Allow Now Playing presence status field to Yes. 202 Help Availability To stop showing when you are listening to an audio file, change the Allow Now Playing presence status field to No. Receive notification when a contact becomes available 1. In BlackBerry® Messenger, on the Contact list screen, highlight an unavailable contact. 2. Press the Menu key. 3. Click Set Alert. 203 Help 204 Applications Applications Help Applications Switch applications 1. In any application, press the Menu key. 2. Click Switch Application. 3. Perform one of the following actions: • If the application that you want to switch to appears, highlight an application and press the Enter key. • If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key. Add an application 1. 2. 3. 4. On a web page, highlight a link for an application. Press the Menu key. Click Download. Click OK. Related topics Legal notice, 275 View properties for an application 1. In the device options, click Advanced Options. 2. Click Applications. 3. Click an application. Related topics Legal notice, 275 Delete a third-party application If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to delete some thirdparty applications. For more information, contact your administrator. 1. On the Home screen, highlight a third-party application. 2. Press the Menu key. 3. Click Delete. Receive a device password prompt before you add an application To perform this task, you must have set a BlackBerry® device password. 1. In the device options, click Password. 2. Change the Prompt on application install field to Yes. 3. Press the Menu key. 205 View the size of an application database Help 4. Click Save. View the size of an application database 1. In the device options, click Status. 2. Press the Menu key. 3. Click Database Sizes. About upgrading the BlackBerry Device Software You can upgrade the BlackBerry® Device Software over the wireless network, or if you have installed the BlackBerry® Desktop Software on your computer, you can upgrade the BlackBerry Device Software using the application loader tool of the BlackBerry® Desktop Manager. For more information about upgrading using the BlackBerry Desktop Manager, see the BlackBerry Desktop Software Online Help. When a BlackBerry Device Software upgrade is available for you to download over the wireless network, a Wireless Upgrade icon appears on the Home screen. The available upgrade might be a complete software upgrade or a software update only. If the available upgrade is a complete software upgrade, your BlackBerry device data is backed up and restored over the wireless network during the installation process. The duration of the upgrade process can range from 15 minutes to 2 hours, depending on the type of upgrade, the amount of device data, and the number of applications on your device. You can use your device when you download the software, but you cannot use your device or make emergency calls when you install the software. For more information, contact your wireless service provider or administrator. Prerequisites: Upgrading the BlackBerry Device Software over the wireless network • • • Your BlackBerry® device must be connected to the wireless network. The battery power level must be 50 percent or higher. If you have installed the BlackBerry® Desktop Software on your computer, your device must not be connected to your computer. Upgrade the BlackBerry Device Software You can use your BlackBerry® device when you download BlackBerry® Device Software but not when you install the software. If content protection is turned on, you might need to type your password at various times during the installation process. 1. On the Home screen, click the Wireless Upgrade icon. 2. Complete the instructions on the screen. Note: During the installation process, your device might reset multiple times. 206 Help Return to the previous version of the BlackBerry Device Software Return to the previous version of the BlackBerry Device Software You can only return to the previous version of the BlackBerry® Device Software within 30 days of upgrading the software. 1. In the device options, click Advanced Options. 2. Click Wireless Upgrade. 3. Click Previous upgrade succeeded. 4. Click Downgrade. Delete the previous version of the BlackBerry Device Software If you upgrade your BlackBerry® Device Software, your BlackBerry device deletes the previous version of the software after 30 days. To increase the amount of application memory on your device, you can remove the previous version manually. 1. In the device options, click Advanced Options. 2. Click Wireless Upgrade. 3. Click Previous upgrade succeeded. 4. Press the Menu key. 5. Click Delete Downgrade Data. Application troubleshooting I cannot add applications Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your device has enough memory to add the application. My device does not have enough available memory to upgrade the BlackBerry Device Software Delete display languages or third-party applications that you do not use. 207 Help 208 Wireless network coverage Help Wireless network coverage Wireless network coverage Find information about wireless coverage indicators Your BlackBerry® device uses various indicators to indicate the current wireless coverage level. For more information about wireless coverage indicators, see the printed documentation that came with your device. Turn off a wireless connection You should turn off wireless connections in certain places, such as on an airplane or in a hospital. For more information, see the safety and product information booklet for your BlackBerry® device. 1. On the Home screen or in the application list, click Manage Connections. 2. Perform one of the following actions: • To turn off a wireless connection, clear the check box beside the connection type. • To turn off all wireless connections, click Turn All Connections Off. To turn on a wireless connection again, select the check box beside the connection type or click Restore Connections. Network connection indicators Mobile network Green: Your BlackBerry® device is connected to the wireless network. White: Your connection to the wireless network is turned on, but your device is not connected to the network or you are in a wireless coverage area in which you can only call emergency numbers. Red: Your connection to the wireless network is turned off. Wi-Fi network Green: Your device is accessing BlackBerry services (for example, email service) over a Wi-Fi® connection. Or, your device might be using UMA. White: Your connection to the Wi-Fi network is turned on, but your device does not have access to BlackBerry services over a Wi-Fi connection. Or, your connection to the Wi-Fi network is turned on, but your device might not be using UMA. Red: 209 Turn on wireless coverage notification Help Your connection to the Wi-Fi network is turned off. Bluetooth Green: Your device is connected to another Bluetooth® enabled device. White: Bluetooth technology is turned on, but your device is not connected to another Bluetooth enabled device. Red: Bluetooth technology is turned off. Turn on wireless coverage notification 1. 2. 3. 4. In the device options, click Screen/Keyboard. Set the LED Coverage Indicator field to On. Press the Menu key. Click Save. When your BlackBerry® device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off. About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless networks. Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your device scans for the wireless networks on this list first. If no wireless network on the list is available, your device is designed to connect to another available wireless network automatically. Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider. Add a wireless network to the preferred wireless network list Depending on your wireless service plan, this feature might not be supported. 1. In the device options, click Mobile Network. 2. Press the Menu key. 3. Click My Preferred Network List. 4. Press the Menu key. 5. Click Add Network. 6. Perform one of the following actions: 210 Help Change the order of preferred wireless networks • To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network. • To scan for a wireless network that is already known to your device, click Select From Known Networks. Click a wireless network. Click Select Network. • To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC. 7. Press the Menu key. 8. Click Save. Change the order of preferred wireless networks Depending on your wireless service plan, this feature might not be supported. 1. In the device options, click Mobile Network. 2. Press the Menu key. 3. Click My Preferred Network List. 4. Highlight a wireless network. 5. Press the Menu key. 6. Click Move. 7. Roll the trackball to the new location. 8. Click the trackball. 9. Press the Menu key. 10. Click Save. Delete a wireless network from the preferred wireless network list Depending on your wireless service plan, this feature might not be supported. 1. In the device options, click Mobile Network. 2. Press the Menu key. 3. Click My Preferred Network List. 4. Highlight a wireless network. 5. Press the Menu key. 6. Click Delete. 7. Press the Menu key. 8. Click Save. Turn off data service Depending on your wireless service plan, you might be able to turn off data service (email, PIN and MMS messages, and browser service) on your BlackBerry® device so that only phone and SMS text messaging services are available. For more information, contact your wireless service provider. 1. In the device options, click Mobile Network. 2. Perform one of the following actions: • To turn off data service, change the Data Services field to Off. 211 Help About roaming • To turn off data service when roaming, change the Data Services field to Off When Roaming. 3. Press the Menu key. 4. Click Save. About roaming In most cases, your BlackBerry® device automatically connects to an appropriate wireless network when you travel outside your wireless service provider's wireless coverage area. Your wireless service provider must set up your SIM card for roaming services before you can use a different wireless network. An indicator appears on your device to let you know that you are roaming outside of your wireless service provider's wireless coverage area. You might also have to provide login information before you can access the wireless network. For more information about roaming, contact your wireless service provider. Switch wireless networks manually Your device is designed to switch to an appropriate wireless network automatically when you travel. 1. In the device options, click Mobile Network. 2. Change the Network Selection Mode field to Manual. 3. Click Scan for Available Networks. 4. Click a wireless network. 5. Click Select Network. 6. Press the Menu key. 7. Click Save. To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic. Verify the status of network connections and services 1. On the Home screen or in the application list, click Manage Connections. 2. Click Services Status. Wi-Fi connection settings About connecting to a Wi-Fi network If you are in a Wi-Fi® coverage area and if your wireless service plan supports it, you might be able to access services (for example, email service) over a Wi-Fi network. For more information, contact your wireless service provider. You can connect to a Wi-Fi network without saving the connection information, or you can save the connection information in a Wi-Fi profile. 212 Help Wi-Fi connection settings Connect to a Wi-Fi network By default, new Wi-Fi® profiles appear at the bottom of your Wi-Fi profile list. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might prevent you from connecting to a Wi-Fi network. 1. On the Home screen or in the application list, click Set Up Wi-Fi. 2. Perform one of the following actions: • Click Scan for Networks. Click a network. • Click Manually Add Network. Type the network name. Click Add. • If you are using a network access point enabled with Wi-Fi Protected Setup™, click Push Button Setup. 3. Complete the instructions on the screen. 4. On the Wi-Fi Setup Complete screen, perform any of the following actions: • To change the order of Wi-Fi profiles, click Prioritize Wi-Fi Profiles. To return to the Wi-Fi Setup Complete screen, press the Escape key. • To specify registration information, click Wi-Fi Hotspot Login. To return to the Wi-Fi Setup Complete screen, press the Escape key. 5. Click Finish. About Wi-Fi profiles A Wi-Fi® profile contains the information that you require to connect to a Wi-Fi network. You can have more than one Wi-Fi profile on your BlackBerry® device. For example, you can have one Wi-Fi profile that you use to connect to a Wi-Fi network at home and another WiFi profile that you use to connect to your organization's Wi-Fi network. You can also have Wi-Fi profiles that you use to connect to Wi-Fi networks in public places such as community centers or libraries. Your device tries to connect to Wi-Fi networks based on the order in which they appear in your Wi-Fi profile list. Wi-Fi profile security options Security Type: Set the security type that the Wi-Fi® network supports. Select WEP key: Set the type of WEP key for the Wi-Fi network. WEP key: Type the WEP key for the Wi-Fi network in hexadecimal format. Pre-Shared Key: Type the WPA™ Personal pass phrase for the Wi-Fi network. User name: If necessary, type the user name that you use to connect to the Wi-Fi network. 213 Wi-Fi connection settings Help User password: If necessary, type the user password that you use to connect to the Wi-Fi network. CA certificate: Set the root certificate that your BlackBerry® device should use to verify that it is connecting to the correct Wi-Fi network. Client certificate: Set the authentication certificate that your device should use to connect to the Wi-Fi network. Inner link security: If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method. Use hard token: Set whether you use a hardware token to connect to the Wi-Fi network. Token serial number: If you use a software token to connect to the Wi-Fi network, set the token serial number. Server subject for certificate validation: If necessary, type the server subject name your device should use to verify that it is connecting to the correct Wi-Fi network. Server SAN for certificate validation: If necessary, type the server SAN your device should use to verify that it is connecting to the correct Wi-Fi network. IMSI: If your SIM card has more than one IMSI, set the IMSI that you use to connect to the Wi-Fi network. Change the order of Wi-Fi profiles 1. 2. 3. 4. 5. 6. In the device options, click Wi-Fi Connections. Highlight a Wi-Fi® profile. Press the Menu key. Click Move. Roll the trackball to the new location. Click the trackball. Switch Wi-Fi networks manually By default, your BlackBerry® device switches to an appropriate Wi-Fi® network automatically when you move between Wi-Fi coverage areas. 1. In the device options, click Wi-Fi Connections. 2. Set the Wi-Fi Selection Mode field to Manual. 3. Click a Wi-Fi profile. 4. Press the Menu key. 5. Click Save. 214 Advanced Wi-Fi connection settings Help To connect to the first available Wi-Fi network in your Wi-Fi profile list automatically, set the Wi-Fi Selection Mode field to Automatic. Prevent your device from connecting to a Wi-Fi network 1. 2. 3. 4. In the device options, click Wi-Fi Connections. Highlight a Wi-Fi® profile. Press the Menu key. Click Disable. To allow your BlackBerry® device to connect to the Wi-Fi network again, press the Menu key. Click Enable. Delete a Wi-Fi profile 1. 2. 3. 4. In the device options, click Wi-Fi Connections. Highlight a Wi-Fi® profile. Press the Menu key. Click Delete. Install a root certificate on your computer Depending on the Wi-Fi® network that you want to connect to, you might need to install the root certificate for the certificate authority server that created the certificate for the authentication server. For more information, contact your administrator. 1. Download the root certificate from the certificate authority server to your computer. 2. On your computer, right-click the root certificate. Click Install certificate. 3. Click Next. 4. Click Place all certificates in the following store. 5. Click Browse. 6. Click Trusted Root Certification Authorities. 7. Click OK. 8. Click Finish. 9. In the Security Warning dialog box, click Yes. If the root certificate contains multiple certificates, all the certificates are installed on your computer. To install the root certificate on your BlackBerry® device, use the certificate synchronization tool of the BlackBerry® Desktop Manager to synchronize the root certificate between your device and your computer. Advanced Wi-Fi connection settings Change a Wi-Fi profile 1. In the device options, click Wi-Fi Connections. 2. Highlight a Wi-Fi® profile. 3. Press the Menu key. 215 Advanced Wi-Fi connection settings Help 4. 5. 6. 7. Click Edit. Change the Wi-Fi profile options. Press the Menu key. Click Save. Wi-Fi profile connection options Name: Type a name for the Wi-Fi® profile. SSID: Type the Wi-Fi network name. Band type: Set the Wi-Fi network type. If you do not know the network type, do not change this field. Prompt before connection: Set whether a prompt appears before your BlackBerry® device connects to the Wi-Fi network. Allow inter-access point handover: Set whether your device remains connected to the Wi-Fi network when you move between wireless access points. VPN: If necessary, set a VPN profile to use with the Wi-Fi profile. Wi-Fi profile security options Security Type: Set the security type that the Wi-Fi® network supports. Select WEP key: Set the type of WEP key for the Wi-Fi network. WEP key: Type the WEP key for the Wi-Fi network in hexadecimal format. Pre-Shared Key: Type the WPA™ Personal pass phrase for the Wi-Fi network. User name: If necessary, type the user name that you use to connect to the Wi-Fi network. User password: If necessary, type the user password that you use to connect to the Wi-Fi network. 216 Help Advanced Wi-Fi connection settings CA certificate: Set the root certificate that your BlackBerry® device should use to verify that it is connecting to the correct Wi-Fi network. Client certificate: Set the authentication certificate that your device should use to connect to the Wi-Fi network. Inner link security: If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method. Use hard token: Set whether you use a hardware token to connect to the Wi-Fi network. Token serial number: If you use a software token to connect to the Wi-Fi network, set the token serial number. Server subject for certificate validation: If necessary, type the server subject name your device should use to verify that it is connecting to the correct Wi-Fi network. Server SAN for certificate validation: If necessary, type the server SAN your device should use to verify that it is connecting to the correct Wi-Fi network. IMSI: If your SIM card has more than one IMSI, set the IMSI that you use to connect to the Wi-Fi network. Wi-Fi profile IP and DNS options Automatically obtain IP address and DNS: Set whether your BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the Wi-Fi® network. IP Address: Type the IP address for your device. Subnet mask: Type the subnet mask for the wireless access point to which your device should connect. Primary DNS: Type the primary DNS to which your device should connect. Secondary DNS: Type the secondary DNS to which your device should connect. Default gateway address: Type the default gateway IP address to which your device should connect. 217 UMA connection settings Help Domain suffix: Type the domain that your device uses to resolve host names into IP addresses. UMA connection settings About connecting to a Wi-Fi network for UMA Depending on your wireless service provider, you might be able to make calls, send and receive email, PIN, SMS text, and MMS messages, and visit web pages using UMA. Your device must be connected to a Wi-Fi® network to use UMA. For more information, contact your wireless service provider. You can connect to a Wi-Fi network without saving the connection information, or you can save the connection information in a Wi-Fi profile. Change your preferred network type 1. 2. 3. 4. In the device options, click Network. Change the Connection Preference field. Press the Menu key. Click Save. Wireless network coverage troubleshooting I cannot connect to a wireless network Try performing the following actions: • Verify that your SIM card is inserted in your BlackBerry® device correctly. • Verify that you have turned on the connection to the wireless network. • Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device remains connected to that wireless network until you select your wireless service provider's network again. • If your wireless service provider supports UMA, verify that your connection preference is not set to Wi-Fi Only. Related topics Turn off a wireless connection, 209 Switch wireless networks manually, 212 I cannot connect to a Wi-Fi network Try performing the following actions: • Verify that you have turned on the connection to the Wi-Fi® network. • Verify that you are in a Wi-Fi coverage area. • If the Wi-Fi network does not appear in the Wi-Fi setup application and you know the network name, connect to the Wi-Fi network manually. 218 Wireless network coverage troubleshooting Help • Verify that the connection options in the Wi-Fi setup application are correct. If you have already verified these options, verify that the advanced connection options for the Wi-Fi network are correct. • If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your device to scan for available Wi-Fi networks. • If your wireless service provider supports UMA, verify that your connection preference is not set to Mobile Network Only. • If your device is associated with an email account that uses a BlackBerry® Enterprise Server your organization might prevent the Hotspot Browser from appearing, or might restrict you from using the Hotspot browser to browse web pages. • If you are using the Push Button Setup method for Wi-Fi, verify that the network access point is enabled with Wi-Fi Protected Setup™, and that it has been set to send its profile. Verify that another device is not also attempting to connect at the same time, and that not more than one network access point within range is in this mode. • If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server. • If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your BlackBerry® device. I cannot synchronize a certificate Verify that the certificate synchronization tool of the BlackBerry® Desktop Manager is installed on your computer. If the certificate synchronization tool is not installed on your computer, re-install the BlackBerry® Desktop Software. For more information about installing the BlackBerry Desktop Software, see the printed documentation that came with your BlackBerry device. 219 Help 220 Power, battery, and memory Power, battery, and memory Help Power, battery, and memory Turn off your device Depending on your theme, the location or name for Turn Power Off might differ from the location or name in this procedure. For more information about application locations and names, see the printed documentation that came with your BlackBerry® device. • If you have not set your device to turn on and turn off automatically at specific times, hold the Power key. • If you have set your device to turn on and turn off automatically at specific times, on the Home screen, click Turn Power Off. If you want the device to stay turned off until you press the Power key, click Full Power Off. If you want the device to turn on again at the specified time or for alarm or calendar reminders, click Turn Off. Set your device to turn on and turn off automatically 1. 2. 3. 4. 5. 6. 7. In the device options, click Auto On/Off. Set the Weekday field to Enabled. Specify the times when the BlackBerry® device should turn on and off on weekdays. Set the Weekend field to Enabled. Specify the times when the device should turn on and off on weekends. Press the Menu key. Click Save. Reset the device Remove and reinsert the battery. Check the battery power level In the device options, click Status. Extend battery life Try performing the following actions: • Set your BlackBerry® device to turn on and turn off automatically. • Charge your device regularly. • Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device. • Set backlighting to remain on for a shorter period of time and lower its brightness. • Turn off the connection to a wireless network when you are not in a wireless coverage area. • Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone. • Delete the original message when you send a reply. • Send a message to multiple contacts using Add To, Add Cc, or Add Bcc. 221 Format the device memory or a media card Help • • • Turn off the flash in the camera. Close third-party applications from the application menu when you are finished with them. Change your browser options for animated graphics so that they repeat less often on web pages. Related topics Delete the original text from a reply message, 40 Blind carbon copy a contact, 35 Set the brightness of the backlighting, 165 Turn off a wireless connection, 209 Format the device memory or a media card If you format the BlackBerry® device memory or a media card, all the files in the device memory or on the media card are deleted. 1. In the device options, click Memory. 2. Press the Menu key. 3. Click Format. 4. Complete the instructions on the screen. View the amount of available memory To view the amount of memory available for application data or for storing files in the BlackBerry® device memory or on a media card, in the device options, click Memory. Best practice: Optimizing your device performance Try to maintain at least 400 KB of application memory on your BlackBerry® device. To increase the amount of application memory, try deleting items that you do not need from your device. Consider the following guidelines: • • • • • Delete old email and MMS messages, especially messages with attachments. Delete contacts that are already in your organization's address book. Delete applications and languages that you do not use. If you recently upgraded the BlackBerry® Device Software over the wireless network, delete the previous version of the BlackBerry Device Software. Clear the browser cache. To use less memory, try changing options for email messages, calendar entries, and media files. Consider the following guidelines: • • • • • Reduce the amount of time that your device stores email messages and calendar entries. Stop forwarding email messages to your device when your device is connected to your computer. Receive only the first section of long email messages. If you changed the picture quality for pictures that you take, change the picture quality setting to Normal. Reduce the picture quality in the browser. Related topics View the amount of available memory, 98 Set how long your device stores messages, 55 Change how long your device stores calendar entries, 134 222 Help Best practice: Optimizing your device performance Receive only the first section of long email messages, 46 223 Help 224 SIM card SIM card Help SIM card About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change. You can add ADN entries to your SIM card phone book. You can also search for ADN entries or SDN entries. ADN entries appear in plain text and SDN entries appear in bold. Add a contact to your SIM card 1. 2. 3. 4. 5. 6. 7. In the contact list, press the Menu key. Click SIM Phone Book. Press the Menu key. Click New. Type the contact information. Press the Menu key. Click Save. Copy contacts from your SIM card to your contact list Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. 1. In the contact list, press the Menu key. 2. Click SIM Phone Book. 3. Press the Menu key. 4. Click Copy All To Contacts. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry device does not copy the SIM card contact. Copy a contact from your contact list to your SIM card 1. 2. 3. 4. 5. 6. In the contact list, click a contact. Highlight a phone number. Press the Menu key. Click Copy to SIM Phone Book. Press the Menu key. Click Save. 225 Change a SIM card contact Help Change a SIM card contact 1. 2. 3. 4. 5. 6. 7. 8. In the contact list, press the Menu key. Click SIM Phone Book. Highlight a contact. Press the Menu key. Click Edit. Change the contact information. Press the Menu key. Click Save. Delete a SIM card contact 1. 2. 3. 4. 5. In the contact list, press the Menu key. Click SIM Phone Book. Highlight a contact. Press the Menu key. Click Delete. Store SMS text messages on your SIM card Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports them to a message list. 1. In the device options, click SMS. 2. Set the Leave Messages On SIM Card field to Yes. 3. Press the Menu key. 4. Click Save. To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS text messages on your SIM card are deleted after the device imports them to a message list. About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code. Protect your SIM card with a PIN code To obtain your SIM card PIN code, contact your wireless service provider. 226 Change the SIM card PIN code Help Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. 1. In the device options, click Advanced Options. 2. Click SIM Card. 3. Press the Menu key. 4. Click Enable Security. 5. Type your SIM card PIN code. 6. Click the trackball. Change the SIM card PIN code 1. 2. 3. 4. In the device options, click Advanced Options. Click SIM Card. Press the Menu key. Click Change PIN2 Code. Change the display name for a phone number If your SIM card supports more than one phone number, you can personalize the display name for your phone numbers. 1. In the device options, click Advanced Options. 2. Click SIM Card. 3. Highlight a phone number. 4. Press the Menu key. 5. Click Edit SIM Phone Number. 6. Type a display name for the phone number. 7. Press the Enter key. 227 Help 228 Security Security Help Security Security basics About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen. If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons. Set a device password 1. 2. 3. 4. 5. In the device options, click Password. Set the Password field to Enabled. Type a password. Press the Menu key. Click Save. To turn off the BlackBerry® device password, set the Password field to Disabled. Change the device password 1. In the device options, click Password. 2. Click Change Password. Lock the device To perform this task, you must have set a BlackBerry® device password. On the Home screen or in the application list, click Lock. To unlock your device, on the Lock screen, click the trackball. Click Unlock. Type your device password. Press the Enter key. Lock the keyboard If you do not set a BlackBerry® device password, you can lock your keyboard to avoid making calls and pressing keys accidentally. On the Home screen or in the application list, click Keyboard Lock. To unlock the keyboard, press the asterisk (*) key and the Send key. Set a limit for device password attempts 1. In the device options, click Password. 229 Password keeper Help 2. Set the Number of Password Attempts field. 3. Press the Menu key. 4. Click Save. Password keeper About the password keeper Use the password keeper to store all your passwords in one place. The password keeper is designed to protect your passwords with a password keeper password. When you type this password, the password keeper decrypts your passwords. You can also use the password keeper to generate random passwords that contain numbers, letters, and symbols. Add a password to the password keeper 1. 2. 3. 4. 5. In the password keeper, press the Menu key. Click New. Type the password information. Press the Menu key. Click Save. Generate a random password 1. 2. 3. 4. 5. 6. 7. In the password keeper, press the Menu key. Click New. Press the Menu key. Click Random Password. Type the password information. Press the Menu key. Click Save. Set criteria for randomly generated passwords 1. 2. 3. 4. 5. In the password keeper, press the Menu key. Click Options. Set the random password fields. Press the Menu key. Click Save. View a password in the password keeper In the password keeper, click a password. 230 Password keeper Help Change a password in the password keeper 1. 2. 3. 4. 5. 6. In the password keeper, highlight a password. Press the Menu key. Click Open. Change the password information. Press the Menu key. Click Save. Hide passwords in the password keeper 1. 2. 3. 4. 5. In the password keeper, press the Menu key. Click Options. Set the Show Password field to No. Press the Menu key. Click Save. To show passwords in the password keeper again, set the Show Password field to Yes. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. In an application, press the Menu key. 2. Click Options. 3. If necessary, click General Options. 4. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. Delete a password from the password keeper 1. In the password keeper, highlight a password. 2. Press the Menu key. 3. Click Delete. Change the password keeper password 1. In the password keeper, press the Menu key. 2. Click Change Password. Copy a password 1. In the password keeper, highlight a password. 2. Press the Menu key. 231 Encryption Help 3. Click Copy Username or Copy Password. To clear the clipboard, press the Menu key. Click Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboard. Prevent password copying 1. 2. 3. 4. 5. In the password keeper, press the Menu key. Click Options. Set the Allow Clipboard Copy field to No. Press the Menu key. Click Save. Set a limit for password attempts in the password keeper 1. 2. 3. 4. 5. In the password keeper, press the Menu key. Click Options. Set the Password Attempts field. Press the Menu key. Click Save. Encryption About file encryption File encryption is designed to protect the data that you store in the BlackBerry® device memory and on a media card that can be inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, a device password, or both. If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media card is inserted in your device. If you encrypt the files using a device password, you can access the files on your media card in any device that you insert your media card into, as long as you know the password for the device. Encrypt the files in the device memory and on a media card 1. In the device options, click Memory. 2. Perform one of the following actions: • To encrypt files using an encryption key that your device generates, change the Encryption Mode field to Device. • To encrypt files using a device password, change the Encryption Mode field to Security Password. • To encrypt files using an encryption key and a device password, change the Encryption Mode field to Security Password & Device. 3. Change the Encrypt Media Files field to Yes. 4. Press the Menu key. 232 Encryption Help 5. Click Save. To stop encrypting the files in the device memory and on a media card, change the Encryption Mode field to None. Related topics Set a device password, 229 About content protection Content protection is designed to encrypt your BlackBerry® device data. When content protection is turned on, your device uses a private key to encrypt data as it is stored on the device, including data that your device receives when it is locked. Your device decrypts data as you access it. You can set content protection to include or exclude your contacts. If you turn on content protection for contacts and you receive a call when the device is locked, the caller name does not appear on the screen. When you lock your device, an open lock indicator appears in the device status section of the screen to indicate that your device is deleting a copy of the private key from the temporary device memory. A lock indicator appears when the device has deleted the key. Protect your device data To perform this task, you must have set a BlackBerry® device password. 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Change the Content Protection field to Enabled. Press the Menu key. Click Save. Set content protection strength You can set the strength of the encryption that your BlackBerry® device uses to protect data that you receive when your device is locked. 1. In the device options, click Security Options. 2. Click General Settings. 3. Set the Strength field. 4. Press the Menu key. 5. Click Save. About encryption keys If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server or BlackBerry® Desktop Redirector, your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device. You should generate a new encryption key every 2 weeks. 233 Memory cleaning Help Generate an encryption key You can perform this task if your BlackBerry® device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If your device is associated with an email account that uses a BlackBerry Enterprise Server that does not support this feature, you can generate an encryption key using the email settings tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help. 1. 2. 3. 4. In the device options, click Security Options. Click General Settings. Click a service. Click Regenerate Encryption Key. About content compression Content compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When content compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep content compression turned on. If content compression and content protection are turned on, your device compresses device data before encrypting it. Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® device. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches. When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in the following situations: • • • • • when you insert your device in a holster when you do not use your device for a specified period of time when you synchronize with your computer when you change the time or the time zone for your device when you lock your device Turn on memory cleaning 1. 2. 3. 4. 5. 234 In the device options, click Security Options. Click Memory Cleaning. Change the Status field to Enabled. Press the Menu key. Click Save. Certificates Help Change when your device deletes sensitive data from the temporary device memory 1. In the device options, click Security Options. 2. Click Memory Cleaning. 3. Perform any of the following actions: • To prevent your BlackBerry® device from deleting sensitive data when you insert your device in a holster, change the Clean When Holstered field to No. • To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, change the Clean When Idle field to No. • To change how long your device waits after you stop using it before it deletes sensitive data, change the Idle Timeout field. 4. Press the Menu key. 5. Click Save. Delete sensitive application data from the temporary device memory 1. 2. 3. 4. In the device options, click Security Options. Click Memory Cleaning. In the Registered Cleaners section, click an application. Perform one of the following actions: • To delete sensitive data for the highlighted application, click Clean . Click OK. • To delete sensitive data for all applications, click Clean Now. View the icon for the memory cleaning application on the Home screen 1. 2. 3. 4. 5. In the device options, click Security Options. Click Memory Cleaning. Change the Show Icon on Home Screen field to Yes. Press the Menu key. Click Save. Certificates Certificate basics Download a certificate from an LDAP certificate server 1. 2. 3. 4. 5. 6. In the device options, click Security Options. Click Certificates. Press the Menu key. Click Fetch Certificates. Specify the search criteria. Press the Menu key. 235 Help Certificates 7. Click Search. 8. Click a certificate. 9. Click Add Certificate to Key Store. View properties for a certificate 1. In the device options, click Security Options. 2. Click Certificates. 3. Click a certificate. Certificate properties Revocation Status: This field displays the revocation status of the certificate at a specified date and time. Trust Status: This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry® device), or not trusted (the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device). Expiration Date: This field displays the date that the certificate issuer specified as the expiration date of the certificate. Certificate Type: This field displays the certificate format. Your device supports X.509 and WTLS certificate formats. Public Key Type: This field displays the standard to which the public key complies. Your device supports RSA®, DSA, Diffie-Hellman, and ECC keys. Subject: This field displays information about the certificate subject. Issuer: This field displays information about the certificate issuer. Serial Number: This field displays the certificate serial number in hexadecimal format. Key Usage: This field displays approved uses of the public key. Subject Alt Name: This field displays an alternate email address for the certificate subject, if an alternate email address is available. SHA1 Thumbprint: This field displays the SHA-1 digital thumbprint of the certificate. 236 Certificates Help MD5 Thumbprint: This field displays the MD5 digital thumbprint of the certificate. View one type of certificate in the certificate list 1. 2. 3. 4. In the device options, click Security Options. Click Certificates. Press the Menu key. Click one of the following menu items: • Show My Certs • Show Others Certs • Show CA Certs • Show Root Certs To view all the certificates on your BlackBerry® device, press the Menu key. Click Show All Certs. Send a certificate When you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key. 1. In the device options, click Security Options. 2. Click Certificates. 3. Highlight a certificate. 4. Press the Menu key. 5. Click Send via Email or Send via PIN. Delete a certificate 1. 2. 3. 4. 5. In the device options, click Security Options. Click Certificates. Highlight a certificate. Press the Menu key. Click Delete. View the certificate chain for a certificate 1. 2. 3. 4. 5. In the device options, click Security Options. Click Certificates. Highlight a certificate. Press the Menu key. Click Show Chain. 237 Certificates Help Certificate status Certificate status indicators The certificate has a corresponding private key that is stored on your BlackBerry® device or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good. The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak. The certificate is untrusted or revoked, or a certificate in the certificate chain is untrusted, revoked, expired, not valid, or cannot be verified. Check the revocation status of a certificate or certificate chain 1. 2. 3. 4. 5. In the device options, click Security Options. Click Certificates. Highlight a certificate. Press the Menu key. Click Fetch Status or Fetch Chain Status. Change the trust status of a certificate 1. 2. 3. 4. 5. 6. In the device options, click Security Options. Click Certificates. Highlight a certificate. Press the Menu key. Click Trust or Distrust. If necessary, perform one of the following actions: • To trust the highlighted certificate, click Selected Certificate. • To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the certificate authority or CRL servers. 1. In the device options, click Security Options. 2. Click Certificates. 238 Certificates Help 3. 4. 5. 6. 7. 8. Highlight a certificate. Press the Menu key. Click Revoke. Click Yes. Change the Reason field. Click OK. To cancel a certificate hold, highlight the certificate. Press the Menu key. Click Cancel Hold. Certificate revocation reasons Unknown: The revocation reason does not match any of the predefined reasons. Key Compromise: A person who is not the key subject might have discovered the private key value. CA Compromise: Someone might have revealed the private key of the certificate issuer. Change in Affiliation: The certificate subject no longer works for the organization. Superseded: A new certificate is replacing an existing certificate. Cessation of Operation: The certificate subject no longer requires the certificate. Certificate Hold: You want to revoke the certificate temporarily. Certificate options Change the display name for a certificate 1. 2. 3. 4. 5. 6. 7. In the device options, click Security Options. Click Certificates. Highlight a certificate. Press the Menu key. Click Change Label. Type a display name for the certificate. Click OK. 239 Certificates Help Add an email address to a certificate 1. 2. 3. 4. 5. 6. 7. 8. In the device options, click Security Options. Click Certificates. Highlight a certificate. Press the Menu key. Click Associate Addresses. Press the Menu key. Click Add Address. Perform one of the following actions: • Click a contact. • Click Use Once. Type an email address. Press the Enter key. 9. Press the Menu key. 10. Click Save. Turn off the display name prompt that appears when you add a certificate to the key store 1. 2. 3. 4. 5. 6. 7. 8. 9. In the device options, click Security Options. Click Certificates. Press the Menu key. Click Fetch Certificates. Press the Menu key. Click Options. Change the Prompt for Label field to No. Press the Menu key. Click Save. When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate. Turn off the fetch status prompt that appears when you add a certificate to the key store 1. 2. 3. 4. 5. 6. 7. In the device options, click Security Options. Click Certificates. Press the Menu key. Click Fetch Certificates. Press the Menu key. Click Options. Perform one of the following actions: • To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field to Yes. • To add a certificate to the key store without downloading the revocation status, change the Fetch Status field to No. 8. Press the Menu key. 9. Click Save. 240 PGP keys Help Certificate shortcuts • • • • • • • • • • To view the certificate issuer, press the Space key. To view the properties of a certificate, press the Enter key. To view the security level of a certificate, press the Alt key and L. To view the serial number of a certificate, press the Alt key and S. To view certificates for certificate authorities, press the Alt key and C. To view personal certificates and certificates for other people, press the Alt key and E. To view personal certificates, press the Alt key and P. To view certificates for other people, press the Alt key and O. To view root certificates, press the Alt key and R. To view all certificates, press the Alt key and A. PGP keys PGP key basics Download a PGP key from an LDAP certificate server If you use the PGP® Universal Server, you might not be able to download PGP keys from an LDAP certificate server. 1. In the device options, click Security Options. 2. Click PGP keys. 3. Press the Menu key. 4. Click Fetch PGP Keys. 5. Specify the search criteria. 6. Press the Menu key. 7. Click Search. 8. Click a PGP key. 9. Click Add PGP Key to Key Store. Download a personal PGP key from the PGP Universal Server 1. 2. 3. 4. In the device options, click Security Options. Click PGP. Press the Menu key. Click Download Keys. Download an updated PGP key from an LDAP certificate server 1. In the device options, click Security Options. 2. Click PGP keys. 241 PGP keys Help 3. Highlight a PGP® key. 4. Press the Menu key. 5. Click Fetch Updated PGP Key. View properties for a PGP key 1. 2. 3. 4. In the device options, click Security Options. Click PGP keys. Click a PGP® key. Click View Subkey. PGP key properties Revocation Status: This field displays the revocation status of the PGP® key at a specified date and time. Trust Status: This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on your BlackBerry® device), or not trusted (the PGP key is not explicitly trusted and is not associated with a trusted PGP key on your device, and a chain of digital signatures to a trusted key does not exist). Creation Date: This field displays the date that the PGP® Universal Server generated the PGP key. Expiration Date: This field displays the date that the PGP Universal Server specified as the expiration date of the PGP key. Email Address: This field displays the email address that is associated with the PGP key. Multiple Email Address fields might appear. Public Key Type: This field displays the standard to which the public key complies. Your device supports RSA®, DSA, and Diffie-Hellman keys. Key Usage: This field displays approved uses of the PGP key. Fingerprint: This field displays the PGP key fingerprint in hexadecimal format. Send a PGP key When you send a PGP® key, your BlackBerry® device sends the public key, but does not send the corresponding private key. 1. In the device options, click Security Options. 2. Click PGP Keys. 3. Highlight a PGP key. 242 PGP keys Help 4. Press the Menu key. 5. Click Send via Email or Send via PIN. Delete a PGP key 1. 2. 3. 4. 5. In the device options, click Security Options. Click PGP Keys. Highlight a PGP® key. Press the Menu key. Click Delete. Clear the PGP data cache The PGP® data cache contains cached PGP public keys and the PGP® Universal Server policy that your BlackBerry® device downloads from the PGP Universal Server. 1. 2. 3. 4. In the device options, click Security Options. Click PGP. Press the Menu key. Click Clear Universal Cache. The next time that you send a PGP protected message, your device downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server. PGP key status PGP key status indicators The PGP® key has a corresponding private key that is stored on your BlackBerry® device. The PGP key is trusted and valid, and the revocation status of the PGP key is good. The revocation status of the PGP key is unknown or the key is weak. The PGP key is untrusted, revoked, expired, not valid, or cannot be verified. Check the revocation status of a PGP key 1. In the device options, click Security Options. 243 PGP keys Help 2. 3. 4. 5. Click PGP Keys. Highlight a PGP® key. Press the Menu key. Click Fetch Status. Change the trust status of a PGP key 1. 2. 3. 4. 5. In the device options, click Security Options. Click PGP Keys. Highlight a PGP® key. Press the Menu key. Click Trust or Distrust. Revoke a PGP key If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation status on the PGP® Universal Server. 1. 2. 3. 4. 5. 6. 7. 8. In the device options, click Security Options. Click PGP Keys. Highlight a PGP® key. Press the Menu key. Click Revoke. Click Yes. Change the Reason field. Click OK. PGP key revocation reasons Unknown: The revocation reason does not match any of the predefined reasons. Superseded: A new PGP® key is replacing an existing PGP key. Key Compromise: A person who is not the key subject might have discovered the private key value. Key Retired: The PGP key is no longer used. User ID Invalid: The user information for the PGP key is not valid. 244 PGP keys Help PGP key options Change the display name for a PGP key 1. 2. 3. 4. 5. 6. 7. In the device options, click Security Options. Click PGP keys. Highlight a PGP® key. Press the Menu key. Click Change Label. Type a display name for the PGP key. Click OK. Turn off the display name prompt that appears when you add a PGP key to the key store 1. 2. 3. 4. 5. 6. 7. 8. 9. In the device options, click Security Options. Click PGP keys. Press the Menu key. Click Fetch PGP Keys. Press the Menu key. Click Options. Change the Prompt for Label field to No. Press the Menu key. Click Save. When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a PGP key to the key store 1. 2. 3. 4. 5. 6. 7. In the device options, click Security Options. Click PGP Keys. Press the Menu key. Click Fetch PGP Keys. Press the Menu key. Click Options. Perform one of the following actions: • To download the revocation status of a PGP® key when you add it to the key store, change the Fetch Status field to Yes. • To add a PGP key to the key store without downloading the revocation status, change the Fetch Status field to No. 8. Press the Menu key. 9. Click Save. 245 Certificate servers Help PGP key shortcuts • • • • To view the display name of a PGP® key, press the Space key. To view the properties of a PGP key, press the Enter key. To view the security level of a PGP private key, press the Alt key and the L key. To view the serial number of a PGP key, press the Alt key and the S key. PGP key troubleshooting I cannot download a PGP key from an LDAP certificate server Try performing the following actions: • Verify that your organization permits you to download PGP® keys from an LDAP certificate server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry® device uses to connect to an LDAP certificate server, try using the default connection type. Certificate servers Add a certificate server 1. 2. 3. 4. 5. 6. 7. In the device options, click Security Options. Click Certificate Servers. Press the Menu key. Click New Server. Specify information for the certificate server. Press the Menu key. Click Save. Change connection information for a certificate server 1. 2. 3. 4. 5. 6. 7. 8. 246 In the device options, click Security Options. Click Certificate Servers. Highlight a certificate server. Press the Menu key. Click Edit. Change connection information for the certificate server. Press the Menu key. Click Save. Certificate servers Help Connection options for LDAP certificate servers Friendly Name: Type a display name for the certificate server. Server Name: Type the network address of the certificate server. Base Query: Type the base query information for the certificate server using X.509 certificate syntax (for example, o=test.rim.net). Port: Type the port number for your organization’s network. The default port number is 389. Authentication Type: Specify whether you must log in to the certificate server. Connection Type: Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to connect to the certificate server. Connection options for OCSP and CRL servers Friendly Name: Type a display name for the certificate server. Server URL: Type the web address of the certificate server. Send connection information for a certificate server 1. 2. 3. 4. 5. In the device options, click Security Options. Click Certificate Servers. Highlight a certificate server. Press the Menu key. Click Email Server or PIN Server. Delete a certificate server 1. 2. 3. 4. 5. In the device options, click Security Options. Click Certificate Servers. Highlight a certificate server. Press the Menu key. Click Delete. 247 Key stores Help Key stores About the key store The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store password. • • • • • • • • personal certificates (certificate and private key pairs) certificates that you download using the certificate synchronization tool of the BlackBerry® Desktop Manager certificates that you download from an LDAP certificate server certificates that you add from a message personal PGP® keys (public and private key pairs) PGP public keys that you download from an LDAP certificate server PGP public keys that you add from a message root certificates that are included in the BlackBerry® Desktop Software Change the key store password 1. 2. 3. 4. In the device options, click Security Options. Click Key Stores. Press the Menu key. Click Change Password. Synchronize the key store password with the device password If you synchronize the key store password with the device password, when you change the device password, the key store password changes to match it automatically. 1. In the device options, click Security Options. 2. Click Key Stores. 3. Change the Synchronize Key Store Password to Device Password field to Yes. 4. Press the Menu key. 5. Click Save. Change when your device deletes the key store password 1. 2. 3. 4. 5. In the device options, click Security Options. Click Key Stores. Change the Private Key Password Timeout field. Press the Menu key. Click Save. To access private keys after your BlackBerry® device deletes the key store password, you must type your key store password. 248 Key stores Help Add contacts to your contact list automatically when you add items to the key store 1. 2. 3. 4. 5. In the device options, click Security Options. Click Key Stores. Change the Key Store Address Injector field to Enabled. Press the Menu key. Click Save. Change the service that your device uses to download certificates Depending on your organization, you might not be able to change the service that you use to download certificates. For more information, contact your administrator. 1. In the device options, click Security Options. 2. Click Key Stores. 3. Change the Certificate Service field. 4. Press the Menu key. 5. Click Save. Turn off automatic backup of key store data By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. If you do not want to back up your private key to or restore your private key from your computer for security reasons, you can turn off automatic backup and restore of key store data. 1. In the device options, click Security Options. 2. Click Key Stores. 3. Change the Allow Key Store Backup/Restore field to No. 4. Press the Menu key. 5. Click Save. To turn on automatic backup of key store data, change the Allow Key Store Backup/Restore field to Yes. Change the refresh rate for certificate revocation lists 1. 2. 3. 4. 5. In the device options, click Security Options. Click Key Stores. Change the Certificate Status Expires After field. Press the Menu key. Click Save. Your BlackBerry® device downloads a new revocation status automatically when your device uses a key store item with a status that is older than the time limit that you set. 249 Smart cards Help Reject certificate revocation lists from unverified CRL servers 1. 2. 3. 4. 5. In the device options, click Security Options. Click Key Stores. Change the Accept Unverified CRLs field to No. Press the Menu key. Click Save. Your BlackBerry® device rejects certificate revocation lists from CRL servers that the BlackBerry® MDS Connection Service cannot verify. Smart cards About using a smart card with your device Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry® device, but you cannot import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your device. If you use a smart card certificate to authenticate to your device, after you connect your smart card reader to your device, your device requests authentication from the smart card each time that you unlock your device. If the S/MIME Support Package for BlackBerry® devices is installed on your device, you can use smart card certificates to send S/MIMEprotected messages. About two-factor authentication Two-factor authentication, which requires an item that you have (for example, a smart card) and an item that you know (for example, a pass phrase), is designed to provide additional security for your BlackBerry® device. You can use a smart card for two-factor authentication when you log in to your device, or you can use a software token for two-factor authentication when you log in to a VPN, connect to a WiFi® network, or use your device with RSA® software as a hardware token. If you use two-factor authentication, you must type your pass phrase when you • • • • • • unlock your device change a general security option on your device change a smart card option use your device with RSA software log in to a VPN connect to a Wi-Fi network Turn on two-factor authentication You must have set a BlackBerry® device password and have the smart card password that you received with your smart card. 1. 250 In the device options, click Password. Smart cards Help 2. 3. 4. 5. Change the User Authenticator field to Smart Card. Press the Menu key. Click Save. Complete the instructions on the screen. Import a certificate from a smart card 1. 2. 3. 4. 5. 6. 7. 8. 9. In the device options, click Security Options. Click Certificates. Press the Menu key. Click Import Smart Card Certs. Type your smart card password. Select the check box beside a certificate. Click OK. Type your key store password. Click OK. Lock your device when you remove your smart card from your smart card reader 1. 2. 3. 4. 5. In the device options, click Security Options. Click Smart Card. Change the Lock On Card Removal field to Enabled. Press the Menu key. Click Save. About smart password entry If you use two-factor authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password that you type in a password field. When you type the password again, your device applies a smart password filter to the password field. If the password is numeric, a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers. If the password is alphanumeric, an ABC indicator appears beside the password field. To use smart password entry, two-factor authentication must be turned on and the correct smart card driver and smart card reader must be installed on your device. Turn off smart password entry You can turn off smart password entry to reduce the chance that someone might guess your BlackBerry® device password or smart card password based on the smart password filter that your device applies to password fields. 1. In the device options, click Security Options. 2. Click General Settings. 3. Set the Smart Password Entry field to Disabled. 4. Press the Menu key. 251 Smart cards Help 5. Click Save. To turn on smart password entry again, set the Smart Password Entry field to Enabled. Switch smart password filters In a blank password field, press the Enter key. The indicator for the new smart password filter appears beside the password field. Prerequisites: Using authentication certificates • • • • • Your BlackBerry® device must have the correct smart card driver and smart card reader driver installed. You must have imported a certificate from your smart card that you can use for signing and verification. You must turn on two-factor authentication. You must have set a device password. You must have the smart card password that you received with your smart card. Use a certificate to authenticate your smart card If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your BlackBerry® device. 1. In the device options, click Security Options. 2. Click General Settings. 3. Set the Authentication Certificate field. 4. Press the Menu key. 5. Click Save. To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None. Check the status of your authentication certificate automatically 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Change the Certificate Status Check field. Press the Menu key. Click Save. If your BlackBerry® device checks the status of your authentication certificate and finds that it is revoked or expired, your device locks. Store the pass phrase for your smart card in the application memory 1. In the device options, click Security Options. 2. Click Smart Card. 252 Software tokens Help 3. Change the PIN Caching field to Enabled. 4. Press the Menu key. 5. Click Save. Your BlackBerry® device stores the pass phrase for the same length of time as it stores your key store password. Turn off notification for smart card connections 1. 2. 3. 4. 5. In the device options, click Security Options. Click Smart Card. Change the LED Session Indicator field to Disabled. Press the Menu key. Click Save. To turn on notification for smart card connections, change the LED Session Indicator field to Enabled. Software tokens About software tokens You might need a software token to log in to a VPN or to connect to your organization's network using a Wi-Fi® network. A software token includes a token code that your BlackBerry® device regenerates periodically and a PIN. For more information about software tokens, contact your administrator. Change the PIN for a software token on your device 1. 2. 3. 4. In the device options, click Security Options. Click Software Tokens. Click a software token. Click Specify PIN. VPN settings About VPN profiles A VPN profile contains the information that you require to log in to a VPN. If your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi® network. Depending on your organization, you might have more than one VPN profile on your BlackBerry® device. For more information about VPN profiles, contact your administrator. 253 VPN settings Help Prerequisites: Logging in to a VPN • • • Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. The Wi-Fi® network that your device is connected to must support connections to a VPN. For more information, contact your administrator. If you use a software token to log in to a VPN, the software token must be on your device and the software token information that appears in the VPN profile must be correct. Log in to a VPN 1. 2. 3. 4. In the device options, click Security Options. Click VPN. Select the Enable VPN check box. Click Log in. Change the user name and password for a VPN profile 1. 2. 3. 4. 5. 6. 7. 8. 9. In the device options, click Security Options. Click VPN. Highlight a VPN profile. Press the Menu key. Click Edit. In the User name field, change the user name. In the User password field, change the user password. Press the Menu key. Click Save. Change the software token for a VPN profile To perform this task, the software token that you want to use must be installed on your BlackBerry® device. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. 7. 8. 254 In the device options, click Security Options. Click VPN. Highlight a VPN profile. Press the Menu key. Click Edit. Set the Token serial number field. Press the Menu key. Click Save. About security self-tests Help About security self-tests Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The tests should run automatically when your device restarts. Verify security software 1. 2. 3. 4. In the device options, click Security Options. Click General Settings. Press the Menu key. Click Verify Security Software. Third-party application control About permissions for third-party applications You can set permissions that control how third-party applications on your BlackBerry® device interact with the other applications on your device. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth® connections. If you have added third-party applications to your device, the device firewall is designed to prevent these applications from sending or receiving data without your knowledge. Before a third-party application sends or receives data, a dialog box prompts you to accept or deny the connection request. If you turn off the prompt, you can reset the firewall options to receive the connection prompt again. Reset connection permissions for third-party applications 1. 2. 3. 4. In the device options, click Security Options. Click Firewall. Press the Menu key. Click Reset Settings. About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection. Set up a direct Internet connection for a third-party application To obtain the user name and password for the APN, contact your wireless service provider. 1. In the device options, click Advanced Options. 2. Click TCP. 255 Help Third-party application control 3. Type the APN information. 4. Press the Menu key. 5. Click Save. Turn on safe mode When you start your BlackBerry® device, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications. 1. Remove and reinsert the battery. 2. When the red LED light goes out, press and hold the Escape key as the device is loading. 3. When the dialog appears, click OK. When safe mode is on, a safe mode indicator appears in the device status section of the Home screen. To turn off safe mode, repeat step 1. Set permissions for a third-party application Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry® device. For more information about how changing these permissions might affect the operation of the applications on your device, contact your wireless service provider or administrator. 1. In the device options, click Advanced Options. 2. Click Applications. 3. Highlight a third-party application. 4. Press the Menu key. 5. Perform one of the following actions: • To set permissions for the highlighted third-party application, click Edit Permissions. • To set permissions for all third-party applications, click Edit Default Permissions. 6. Expand Connections, Interactions, or User Data. 7. Change the permission fields. 8. Press the Menu key. 9. Click Save. Connection permissions for third-party applications USB: Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry® device. Bluetooth: Set whether third-party applications can use Bluetooth® connections. Phone: Set whether third-party applications can make calls or access call logs. 256 Help Third-party application control Location Data: Set whether third-party applications can use your GPS location information. Server Network: Set whether third-party applications can access the Internet or your organization's intranet using your organization's network. Internet: Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or a WAP gateway). Wi-Fi: Set whether third-party applications can use Wi-Fi® connections. Interaction permissions for third-party applications Cross Application Communication: Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® device. Device Settings: Specify whether third-party applications can turn on or turn off your device or change device options, such as display options. Media: Specify whether third-party applications can access media files on your device. Application Management: Specify whether third-party applications can add or delete application modules or access module information such as an application name or version. Themes: Specify whether your device can use third-party applications as a source for customized themes. Input Simulation: Specify whether third-party applications can simulate actions, such as pressing a key on your device. Browser Filtering: Specify whether third-party applications can register browser filters with the browser on your device to add, change, or delete web site content before it appears in your browser. Screen Capturing: Specify whether third-party applications can take screen shots of the device screen. Security Timer Reset: Specify whether third-party applications can reset the duration that your device remains unlocked after you stop using it. 257 Help Security troubleshooting Data permissions for third-party applications Email: Set whether third-party applications can access email messages, SMS text messages, MMS messages, or PIN messages on your BlackBerry® device. Organizer Data: Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos. Files: Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applications can access files that you transfer to your device using the media manager tool of the BlackBerry® Desktop Manager or Bluetooth® technology. Security Data: Set whether third-party applications can access certificates or keys in the key store on your device. Security troubleshooting I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP certificate server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions: • Verify that the correct smart card is inserted in the smart card reader. • Verify that the smart card is inserted in the smart card reader correctly. • Verify that you typed the smart card password correctly. You should have received this password when you received your smart card. • If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired. I cannot connect to a Wi-Fi network or log in to a VPN using a software token Verify that the time on your BlackBerry® device is synchronized with the network time. Related topics Get the date and time from the wireless network automatically, 117 258 Help Security troubleshooting My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password. To continue typing your device password, press the Escape key. 259 Help 260 Service books and diagnostic reports Service books and diagnostic reports Help Service books and diagnostic reports Service books About service books Service books determine which services are available on your BlackBerry® device. Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device to the BlackBerry® Desktop Manager. Accept a service book 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Service Book. Highlight the new service book. Press the Menu key. Click Accept. Delete a service book 1. 2. 3. 4. 5. In the device options, click Advanced Options. Click Service Book. Highlight a service book. Press the Menu key. Click Delete. To restore a service book, press the Menu key. Click Undelete. Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem. Run a diagnostic report 1. In the device options, click Mobile Network. 2. Press the Menu key. 261 Diagnostic reports Help 3. Click Diagnostics Test. 4. Press the Menu key. 5. Click Run. View a diagnostic report 1. 2. 3. 4. 5. 6. In the device options, click Mobile Network. Press the Menu key. Click Diagnostics Test. Highlight a report. Press the Menu key. Click View Report. Submit a diagnostic report 1. 2. 3. 4. 5. 6. In the device options, click Mobile Network. Press the Menu key. Click Diagnostics Test. Highlight a report. Press the Menu key. Click Email Report or PIN Report. Delete a diagnostic report 1. 2. 3. 4. 5. 6. In the device options, click Mobile Network. Press the Menu key. Click Diagnostics Test. Highlight a report. Press the Menu key. Click Delete or Delete All. Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient. 1. In the device options, click Mobile Network. 2. Press the Menu key. 3. Click Diagnostics Test. 4. Press the Menu key. 5. Click Options. 6. Type the contact information. 7. Press the Menu key. 8. Click Save. 262 Wi-Fi diagnostic reports Help I cannot run or submit a diagnostic report Try performing the following actions: • Try running the diagnostic report again. In the diagnostic report, press the Menu key. Click Repeat All Steps. • If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic report to a PIN, try submitting the report to an email address. View the version number of the BlackBerry Device Software on your device In the device options, click About. To return to the device options, press the Escape key three times. Wi-Fi diagnostic reports About Wi-Fi diagnostic reports Wi-Fi® diagnostic reports provide Wi-Fi configuration and connection information for your BlackBerry® device. If you cannot connect to a Wi-Fi network or access services such as email messaging, your wireless service provider or administrator might ask you to submit a WiFi diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem. Submit a Wi-Fi diagnostic report 1. 2. 3. 4. 5. 6. 7. In the device options, click Wi-Fi Connections. Press the Menu key. Highlight Wi-Fi Tools. Roll the trackball to the right. Click Wi-Fi Diagnostics. Press the Menu key. Click Email Report or PIN Report. Include advanced data in Wi-Fi diagnostic reports 1. 2. 3. 4. 5. 6. 7. 8. 9. In the device options, click Wi-Fi Connections. Press the Menu key. Highlight Wi-Fi Tools. Roll the trackball to the right. Click Wi-Fi Diagnostics. Press the Menu key. Click Options. Change the Display Mode field to Advanced. Press the Menu key. 263 Help Wi-Fi diagnostic reports 10. Click Save. Set a default recipient for Wi-Fi diagnostic reports If you set a default recipient, each time that you submit a Wi-Fi® diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient. 1. In the device options, click Wi-Fi Connections. 2. Press the Menu key. 3. Highlight Wi-Fi Tools. 4. Roll the trackball to the right. 5. Click Wi-Fi Diagnostics. 6. Press the Menu key. 7. Click Options. 8. Type the contact information. 9. Press the Menu key. 10. Click Save. 264 BrickBreaker Help BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. When you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds. BrickBreaker capsules Long: This capsule makes the paddle longer. Slow: This capsule slows down the ball. Gun: This capsule enables you to shoot three bullets at the bricks; a bullet can destroy unbreakable bricks. Laser: This capsule enables you to shoot unlimited laser beams at the bricks. Multi: This capsule puts four balls in play. Catch: This capsule enables you to catch and hold the ball. Flip: This capsule changes the direction of the paddle. Wrap: This capsule enables you to move the paddle beyond the edge of the screen. Bomb: This capsule destroys the next brick that you hit and damages nearby bricks. Life: This capsule gives you an additional life. 265 BrickBreaker scoring Help BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 5 points Damaging a brick with a bomb: 5 points Play BrickBreaker • • • To move the paddle, roll the trackball. To release the ball in catch mode, press the Space key. To shoot the laser or gun, press the Space key. Adjust the volume • • To increase the volume, press the Volume Up key. To decrease the volume, press the Volume Down key. Set the paddle speed 1. In BrickBreaker, press the Menu key. 2. Click Options. 3. Perform any of the following actions: • To set the paddle speed, set the Paddle movement speed field. • To accelerate the paddle as you roll the trackball, select the Paddle acceleration check box. 4. Press the Menu key. 5. Click Save. Submit a score to the BrickBreaker high score web site 1. 266 In BrickBreaker, press the Menu key. Help Check the high scores on the BrickBreaker web site 2. Click Send High Score. Check the high scores on the BrickBreaker web site 1. In BrickBreaker, press the Menu key. 2. Click High Scores. 267 Help 268 Glossary Glossary Help Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry Connect software, a device with BlackBerry Built-In software, or a device that is running the BlackBerry Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBerry services. BlackBerry MDS BlackBerry® Mobile Data System CC carbon copy certificate A certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has an corresponding private key that is stored separately. A certificate authority signs the certificate to indicate that it is authentic and can be trusted. CMIME Compressed Multipurpose Internet Mail Extensions CRL certificate revocation list CRL server A BlackBerry® device uses a CRL server to check the most recently published revocation status of a certificate. Certificate authorities publish certificate revocation lists on CRL servers. DNS Domain Name System DSA Digital Signature Algorithm EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP-SIM 269 Glossary Help Extensible Authentication Protocol Subscriber Identity Module EAP-TLS Extensible Authentication Protocol Transport Layer Security EAP-TTLS Extensible Authentication Protocol Tunneled Transport Layer Security ECC Elliptic Curve Cryptography FDN Fixed Dialing Number FIPS Federal Information Processing Standards GPS Global Positioning System HTTP Hypertext Transfer Protocol IMSI International Mobile Subscriber Identity IP Internet Protocol LDAP Lightweight Directory Access Protocol LDAP certificate server A BlackBerry® device uses an LDAP certificate server to search for and download certificates and PGP® keys. LED light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to their computer. MCC mobile country code MMS 270 Glossary Help Multimedia Messaging Service MNC mobile network code OCSP Online Certificate Status Protocol OCSP server A BlackBerry® device uses an OCSP server to check the revocation status of a certificate on demand. PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a certificate authority assigns to a user. personal PGP key A personal PGP® key is made up of a PGP public key and PGP private key for a user. PIN personal identification number private key A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry® devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive. public key A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certificate authority. RTSP Real Time Streaming Protocol SAN subject alternative name SDN A service dialing number (SDN) is a number that is preloaded on your SIM card by your wireless service provider that you can use to access information about your device service, such as the current call forwarding status. SHA 271 Glossary Help Secure Hash Algorithm SIM Subscriber Identity Module S/MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Center SSID service set identifier SSL Secure Sockets Layer TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype UMA Unlicensed Mobile Access VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy 272 Help Glossary WML Wireless Markup Language WPA Wi-Fi Protected Access WTLS Wireless Transport Layer Security 273 Help 274 Legal notice Help Legal notice Legal notice ©2008 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Bluetooth is a trademark of Bluetooth SIG. DataViz, Sheet to Go, Slideshow to Go, and Word to Go are trademarks of DataViz. IBM, Domino, Lotus, and Lotus Notes are trademarks of International Business Machines Corporation. JavaScript is a trademark of Sun Microsystems, Inc. Microsoft and Outlook are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell, Inc. PGP, PGP Desktop Professional, and PGP Universal Server are trademarks of PGP Corporation. Roxio is a trademark of Sonic Solutions. RSA is a trademark of RSA Security. vCard is a trademark of the Internet Mail Consortium. Wi-Fi, Wi-Fi Protected Access, Wi-Fi Protected Setup, and WPA are trademarks of the Wi-Fi Alliance. All other trademarks are the property of their respective owners. Portions of the BlackBerry® Device Software are copyright © 2007-2008 The FreeType Project (www.freetype.org). All rights reserved. The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in the U.S. and in various countries around the world. Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. 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BlackBerry® Curve™ 8900 smartphone model number: RB241GW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 276 Help Legal notice Canada Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom Published in Canada 277
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