BlackBerry RCD20IN Handheld Blackberry with iDEN 800/900, 802.11b/g, Bluetooth and GPS User Manual BlackBerry Curve 8350i Smartphone 4 6 1 Help

BlackBerry Limited Handheld Blackberry with iDEN 800/900, 802.11b/g, Bluetooth and GPS BlackBerry Curve 8350i Smartphone 4 6 1 Help

User Guide

Help

BlackBerry Curve 8350i Smartphone

Version: 4.6.1

SWD-548973-0929090231-001

Contents

Shortcuts....................................................................................................................................................................................................................................... 9

BlackBerry basics shortcuts................................................................................................................................................................................................................. 9

Phone shortcuts..................................................................................................................................................................................................................................... 9

Message shortcuts................................................................................................................................................................................................................................. 9

Attachment shortcuts............................................................................................................................................................................................................................ 10

Camera and video camera shortcuts.................................................................................................................................................................................................. 11

Media shortcuts...................................................................................................................................................................................................................................... 11

Browser shortcuts.................................................................................................................................................................................................................................. 11

Calendar shortcuts................................................................................................................................................................................................................................ 12

Typing shortcuts..................................................................................................................................................................................................................................... 12

Search shortcuts.................................................................................................................................................................................................................................... 13

Map shortcuts......................................................................................................................................................................................................................................... 13

Phone............................................................................................................................................................................................................................................. 15

Phone basics........................................................................................................................................................................................................................................... 15

Emergency calls..................................................................................................................................................................................................................................... 17

Volume..................................................................................................................................................................................................................................................... 18

Voice mail................................................................................................................................................................................................................................................ 19

Speed dial................................................................................................................................................................................................................................................ 19

Voice dialing........................................................................................................................................................................................................................................... 20

Conference calls..................................................................................................................................................................................................................................... 22

Call logs................................................................................................................................................................................................................................................... 23

Call waiting............................................................................................................................................................................................................................................. 24

Call forwarding....................................................................................................................................................................................................................................... 24

Smart dialing.......................................................................................................................................................................................................................................... 26

TTY support............................................................................................................................................................................................................................................. 27

Phone options......................................................................................................................................................................................................................................... 27

Phone troubleshooting.......................................................................................................................................................................................................................... 30

Direct Connect............................................................................................................................................................................................................................. 33

Direct Connect calls.............................................................................................................................................................................................................................. 33

Direct Connect contacts....................................................................................................................................................................................................................... 35

Messages....................................................................................................................................................................................................................................... 37

Message basics...................................................................................................................................................................................................................................... 37

Email messages...................................................................................................................................................................................................................................... 42

PIN messages......................................................................................................................................................................................................................................... 49

SMS text messages................................................................................................................................................................................................................................ 50

MMS messages....................................................................................................................................................................................................................................... 50

Message list options.............................................................................................................................................................................................................................. 54

S/MIME-protected messages.............................................................................................................................................................................................................. 58

PGP protected messages...................................................................................................................................................................................................................... 64

Message troubleshooting..................................................................................................................................................................................................................... 70

Attachments................................................................................................................................................................................................................................. 75

Attachment basics................................................................................................................................................................................................................................. 75

Document attachments........................................................................................................................................................................................................................ 77

Spreadsheet attachments.................................................................................................................................................................................................................... 77

Media attachments................................................................................................................................................................................................................................ 78

Presentation attachments.................................................................................................................................................................................................................... 79

vCard contact attachments.................................................................................................................................................................................................................. 80

Attachment troubleshooting................................................................................................................................................................................................................ 81

Camera and video camera......................................................................................................................................................................................................... 83

Take a picture......................................................................................................................................................................................................................................... 83

Pan a picture........................................................................................................................................................................................................................................... 83

Zoom in to or out from a picture.......................................................................................................................................................................................................... 83

Record a video........................................................................................................................................................................................................................................ 83

Camera and video camera options...................................................................................................................................................................................................... 84

Camera and video camera troubleshooting....................................................................................................................................................................................... 86

Media............................................................................................................................................................................................................................................. 87

Transferring and downloading media files........................................................................................................................................................................................ 87

Playing media files and recording voice notes.................................................................................................................................................................................. 89

Managing media files............................................................................................................................................................................................................................ 91

Viewing pictures.................................................................................................................................................................................................................................... 94

Managing pictures................................................................................................................................................................................................................................. 96

Media card and mass storage mode options..................................................................................................................................................................................... 98

Media troubleshooting.......................................................................................................................................................................................................................... 100

Browser.......................................................................................................................................................................................................................................... 103

Browser basics........................................................................................................................................................................................................................................ 103

Browser bookmarks............................................................................................................................................................................................................................... 106

Web feeds................................................................................................................................................................................................................................................ 108

Browser options...................................................................................................................................................................................................................................... 110

Browser security..................................................................................................................................................................................................................................... 113

Browser push.......................................................................................................................................................................................................................................... 115

Browser troubleshooting...................................................................................................................................................................................................................... 117

Date, time, and alarm................................................................................................................................................................................................................. 119

Set the date and time............................................................................................................................................................................................................................ 119

Get the date and time from the wireless network automatically................................................................................................................................................... 119

Change what appears on the display when your device is charging............................................................................................................................................ 119

Change the clock face........................................................................................................................................................................................................................... 120

Display a second time zone.................................................................................................................................................................................................................. 120

Turn on bedside clock mode................................................................................................................................................................................................................. 120

Set options for bedside clock mode.................................................................................................................................................................................................... 120

Turn on the alarm................................................................................................................................................................................................................................... 121

Silence the alarm................................................................................................................................................................................................................................... 121

Change alarm notification options..................................................................................................................................................................................................... 121

Use the stopwatch................................................................................................................................................................................................................................. 121

Set the timer........................................................................................................................................................................................................................................... 121

Change timer notification options...................................................................................................................................................................................................... 122

Date, time, and alarm troubleshooting............................................................................................................................................................................................... 122

Personal organizer...................................................................................................................................................................................................................... 123

Contacts.................................................................................................................................................................................................................................................. 123

Calendar.................................................................................................................................................................................................................................................. 129

Tasks........................................................................................................................................................................................................................................................ 139

Memos..................................................................................................................................................................................................................................................... 142

Categories............................................................................................................................................................................................................................................... 143

Calculator................................................................................................................................................................................................................................................ 145

Notification profiles................................................................................................................................................................................................................... 147

Notification basics................................................................................................................................................................................................................................. 147

LED notification...................................................................................................................................................................................................................................... 149

Custom notification............................................................................................................................................................................................................................... 150

Notification profile troubleshooting................................................................................................................................................................................................... 152

Typing............................................................................................................................................................................................................................................ 153

Typing basics.......................................................................................................................................................................................................................................... 153

Typing input methods........................................................................................................................................................................................................................... 154

Spelling checker..................................................................................................................................................................................................................................... 156

Custom dictionary.................................................................................................................................................................................................................................. 158

AutoText.................................................................................................................................................................................................................................................. 159

Typing troubleshooting......................................................................................................................................................................................................................... 161

Language....................................................................................................................................................................................................................................... 163

Change the display language.............................................................................................................................................................................................................. 163

Add a display language......................................................................................................................................................................................................................... 163

Delete a display language.................................................................................................................................................................................................................... 163

About typing input languages............................................................................................................................................................................................................. 163

Change the typing input language..................................................................................................................................................................................................... 163

Switch typing input methods............................................................................................................................................................................................................... 163

Change the input options for SureType technology........................................................................................................................................................................ 164

Change the voice dialing language.................................................................................................................................................................................................... 164

Use a shortcut to switch typing input languages while you type.................................................................................................................................................. 164

Change the shortcut for switching typing input languages........................................................................................................................................................... 164

Turn off the shortcut for switching typing input languages........................................................................................................................................................... 165

Change the display options for contacts........................................................................................................................................................................................... 165

Language troubleshooting................................................................................................................................................................................................................... 165

Display and keyboard................................................................................................................................................................................................................. 167

Backlighting............................................................................................................................................................................................................................................ 167

Display options....................................................................................................................................................................................................................................... 167

Keyboard options................................................................................................................................................................................................................................... 169

Themes.................................................................................................................................................................................................................................................... 171

Accessibility options.............................................................................................................................................................................................................................. 171

Display troubleshooting........................................................................................................................................................................................................................ 172

Search............................................................................................................................................................................................................................................ 173

Messages, attachments, and web pages............................................................................................................................................................................................ 173

Organizer data....................................................................................................................................................................................................................................... 175

Synchronization........................................................................................................................................................................................................................... 177

About synchronization.......................................................................................................................................................................................................................... 177

Reconcile email messages over the wireless network..................................................................................................................................................................... 177

Delete email messages over the wireless network........................................................................................................................................................................... 177

Prerequisites: Synchronizing organizer data over the wireless network...................................................................................................................................... 178

Synchronize organizer data over the wireless network................................................................................................................................................................... 178

About synchronization conflicts.......................................................................................................................................................................................................... 178

Manage email reconciliation conflicts............................................................................................................................................................................................... 178

Manage data synchronization conflicts............................................................................................................................................................................................. 179

About backing up and restoring device data..................................................................................................................................................................................... 179

Prerequisites: Restoring data over the wireless network................................................................................................................................................................ 179

Delete all device data............................................................................................................................................................................................................................ 179

Empty the deleted items folder on your computer from your device............................................................................................................................................ 180

Synchronization troubleshooting........................................................................................................................................................................................................ 180

Bluetooth technology................................................................................................................................................................................................................. 183

Bluetooth technology basics................................................................................................................................................................................................................ 183

Bluetooth technology options.............................................................................................................................................................................................................. 185

Bluetooth technology troubleshooting............................................................................................................................................................................................... 188

GPS technology........................................................................................................................................................................................................................... 191

About GPS technology.......................................................................................................................................................................................................................... 191

Get your GPS location........................................................................................................................................................................................................................... 191

Turn off location aiding......................................................................................................................................................................................................................... 191

GPS technology troubleshooting........................................................................................................................................................................................................ 191

Maps............................................................................................................................................................................................................................................... 193

Map basics.............................................................................................................................................................................................................................................. 193

Navigation.............................................................................................................................................................................................................................................. 195

Maps bookmarks.................................................................................................................................................................................................................................... 195

Map options............................................................................................................................................................................................................................................ 196

Maps troubleshooting........................................................................................................................................................................................................................... 198

BlackBerry Messenger............................................................................................................................................................................................................... 199

Groups..................................................................................................................................................................................................................................................... 200

Conversations......................................................................................................................................................................................................................................... 201

Availability.............................................................................................................................................................................................................................................. 204

Applications................................................................................................................................................................................................................................. 207

Switch applications............................................................................................................................................................................................................................... 207

Add an application................................................................................................................................................................................................................................. 207

View properties for an application...................................................................................................................................................................................................... 207

Delete a third-party application.......................................................................................................................................................................................................... 207

Receive a device password prompt before you add an application............................................................................................................................................... 207

View the size of an application database........................................................................................................................................................................................... 208

About upgrading the BlackBerry Device Software........................................................................................................................................................................... 208

Prerequisites: Upgrading the BlackBerry Device Software over the wireless network.............................................................................................................. 208

Upgrade the BlackBerry Device Software......................................................................................................................................................................................... 208

Return to the previous version of the BlackBerry Device Software............................................................................................................................................... 209

Delete the previous version of the BlackBerry Device Software.................................................................................................................................................... 209

Application troubleshooting................................................................................................................................................................................................................ 209

Wireless network coverage....................................................................................................................................................................................................... 211

Find information about wireless coverage indicators...................................................................................................................................................................... 211

Turn off a wireless connection............................................................................................................................................................................................................. 211

Network connection indicators........................................................................................................................................................................................................... 211

Turn on wireless coverage notification............................................................................................................................................................................................... 212

Turn off data service.............................................................................................................................................................................................................................. 212

About roaming........................................................................................................................................................................................................................................ 213

Verify the status of network connections and services................................................................................................................................................................... 213

Wi-Fi connection settings..................................................................................................................................................................................................................... 213

Advanced Wi-Fi connection settings.................................................................................................................................................................................................. 216

Wireless network coverage troubleshooting..................................................................................................................................................................................... 218

Power, battery, and memory..................................................................................................................................................................................................... 221

Turn off your device............................................................................................................................................................................................................................... 221

Set your device to turn on and turn off automatically..................................................................................................................................................................... 221

Reset the device..................................................................................................................................................................................................................................... 221

Check the battery power level............................................................................................................................................................................................................. 221

Extend battery life................................................................................................................................................................................................................................. 221

Format a media card.............................................................................................................................................................................................................................. 222

View the amount of available memory............................................................................................................................................................................................... 222

Best practice: Optimizing your device performance........................................................................................................................................................................ 222

SIM card........................................................................................................................................................................................................................................ 225

About the SIM card phone book.......................................................................................................................................................................................................... 225

Add a contact to your SIM card........................................................................................................................................................................................................... 225

Copy contacts from your SIM card to your contact list.................................................................................................................................................................... 225

Copy a contact from your contact list to your SIM card.................................................................................................................................................................. 225

Change a SIM card contact.................................................................................................................................................................................................................. 226

Delete a SIM card contact.................................................................................................................................................................................................................... 226

Store SMS text messages on your SIM card...................................................................................................................................................................................... 226

Security......................................................................................................................................................................................................................................... 227

Security basics........................................................................................................................................................................................................................................ 227

Password keeper.................................................................................................................................................................................................................................... 228

Encryption............................................................................................................................................................................................................................................... 230

Memory cleaning................................................................................................................................................................................................................................... 232

Certificates.............................................................................................................................................................................................................................................. 234

PGP keys................................................................................................................................................................................................................................................. 239

Certificate servers.................................................................................................................................................................................................................................. 244

Key stores................................................................................................................................................................................................................................................ 246

Smart cards............................................................................................................................................................................................................................................. 248

Software tokens..................................................................................................................................................................................................................................... 251

VPN settings........................................................................................................................................................................................................................................... 252

About security self-tests....................................................................................................................................................................................................................... 253

Verify security software........................................................................................................................................................................................................................ 253

Third-party application control........................................................................................................................................................................................................... 253

Security troubleshooting...................................................................................................................................................................................................................... 256

Service books and diagnostic reports..................................................................................................................................................................................... 259

Service books.......................................................................................................................................................................................................................................... 259

Diagnostic reports................................................................................................................................................................................................................................. 259

Wi-Fi diagnostic reports........................................................................................................................................................................................................................ 261

BrickBreaker................................................................................................................................................................................................................................. 263

About BrickBreaker................................................................................................................................................................................................................................ 263

BrickBreaker capsules........................................................................................................................................................................................................................... 263

BrickBreaker scoring............................................................................................................................................................................................................................. 264

Play BrickBreaker................................................................................................................................................................................................................................... 264

Adjust the volume.................................................................................................................................................................................................................................. 264

Set the paddle speed............................................................................................................................................................................................................................. 264

Submit a score to the BrickBreaker high score web site................................................................................................................................................................. 264

Check the high scores on the BrickBreaker web site....................................................................................................................................................................... 265

Glossary........................................................................................................................................................................................................................................ 267

Legal notice.................................................................................................................................................................................................................................. 273

Help Shortcuts

Shortcuts

BlackBerry basics shortcuts

• To move the cursor, roll the trackball.

• To move back a screen, press the Escape key.

• To move to a list item or menu item, type the first letter of the item.

• To select or clear a check box, press the Space key.

• To view available values in a field, press the Alt key.

•To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release

the Alt key.

• To return to the Home screen or application list, press the End key.

• To switch between the active notification profile and the Vibrate notification profile, hold the Q key.

• To delete a highlighted item, press the Backspace/Delete key.

Phone shortcuts

• To answer a call, press the Send key.

• To check your voice mail, hold 1.

• To send an incoming call to voice mail when your device is inserted in a holster, hold the Volume Down key.

• To view your contact list in the phone application, hold the Send key.

• To set up speed dial for a contact, on the Home screen or in the phone application, hold the key that you would like to assign speed

dial to.

• To add an extension to a phone number, press the Alt key and the X key. Type the extension number.

• To type a letter in a phone number field, press the Alt key and the letter key.

• To insert a plus sign (+) when typing a phone number, press the O key.

• To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the

Speakerphone key again.

•To listen to a call using wired headphones, press the Speakerphone key. To stop listening to a call with wired headphones, press the

Speakerphone key again.

• To switch phone numbers, in the phone application, click your active phone number. Click a phone number.

Message shortcuts

In a message

• To reply to a message, press R.

• To reply to all in an email message or a PIN message, press L.

• To forward a message, press F.

• To file a highlighted email message, press I.

•To view the email address of a contact, highlight the contact in the To or From field. Press Q. To view the display name, press Q again.

Help Shortcuts

• To move to the last cursor position after you close and reopen a received email message or PIN message, press G.

In a message list

• To open a highlighted message, press the Enter key.

• To compose a message from a message list, press C.

• To mark a message as opened or unopened, press the Alt key and U.

• To view received messages, press the Alt key and I.

• To view sent messages, press the Alt key and O.

• To view voice mail messages, press the Alt key and V.

• To view SMS text messages, press the Alt key and S.

• To view call logs, press the Alt key and P.

• To view all your messages, press the Escape key.

Move around a message list

• To move up a screen, press the Shift key and the Space key.

• To move down a screen, press the Space key.

• To move to the top of a message list, press T.

• To move to the bottom of a message list, press B.

• To move to the next date, press N.

• To move to the previous date, press P.

• To move to the next unopened item, press U.

• To move to the next related message, press J.

• To move to the previous related message, press K.

Attachment shortcuts

• To search for text in an attachment, press F.

• To move to the last cursor position after closing and reopening an attachment, press G.

In a spreadsheet

• To move to a specific cell, press G.

• To view the content of a cell, press the Space key.

• To switch worksheets, press V. Highlight a worksheet. Press the Enter key.

• To view hidden columns or rows, press H. To hide the columns or rows, press H.

In a presentation

• To switch presentation views, press M.

• To move to the next slide when viewing a presentation in slide view, press N.

• To move to the previous slide when viewing a presentation in slide view, press P.

• To move to the last cursor position after closing and reopening a presentation attachment that you were viewing in text view or in

text and slide view, press G.

Help Attachment shortcuts

Camera and video camera shortcuts

Depending on your BlackBerry® device, the camera or video camera feature might not be supported.

• To zoom in to a subject before taking a picture, press the Volume Up key.

• To zoom out from a subject before taking a picture, press the Volume Down key.

• To take a picture, press the Right Convenience key.

• To pan up in a picture, press 2.

• To pan down in a picture, press 8.

• To pan right in a picture, press 6.

• To pan left in a picture, press 4.

• To return to the center of a picture, press 5.

• To zoom in to a picture, press 3.

• To zoom out from a picture, press 9.

• To zoom in as much as possible to a picture, press 1.

• To zoom out from a picture as much as possible, press 7.

• To change the size of the viewfinder for a picture, press the Symbol key.

• To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.

Media shortcuts

• To pause a song or video, press the Mute key. To resume playing a video or song, press the Mute key.

• To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key.

• To play the next song in a category, press N.

• To play the previous song in a category, press P.

• To play the next song in a playlist, press and hold the Volume Down key.

• To play the previous song in a playlist, press and hold the Volume Up key.

• To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press

the Volume Up key four times quickly.

• To rotate a picture, press L.

• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.

• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.

• To fit a picture to the screen size, press 1.

Browser shortcuts

• To insert a period (.) in the web address field, press the Space key.

• To insert a slash mark (/) in the web address field, press the Shift key and the Space key.

• To stop loading a web page, press the Escape key.

Help Camera and video camera shortcuts

• To close the browser, hold the Escape key.

On a web page

• To switch between Column view and Page view, press Z.

• To zoom in to a web page, press I.

• To zoom out from a web page, press O.

• To move to a specific web page, press G.

• To return to the home page, press H.

• To turn on support for JavaScript, press J.

• To open the bookmark list, press K.

• To add a bookmark, press A.

• To view a list of web pages that you have visited recently, press Y.

• To refresh a web page, press R.

• To view the web page address for a link, highlight a link. Press L.

• To view the web page address for a web page, press P.

• To follow a link, highlight or pause on the link. Press the Enter key.

• To hide the banner, press U. To view the banner, press U.

• To open the browser options, in the browser, press S.

Navigate a web page

• To move up a screen, press the Shift key and the Space key.

• To move down a screen, press the Space key.

• To move to the top of a web page, press T.

• To move to the bottom of a web page, press B.

Calendar shortcuts

For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.

• To schedule an appointment, press C.

• To change to Agenda view, press A.

• To change to Day view, press D.

• To change to Week view, press W.

• To change to Month view, press M.

• To move to the next day, week, or month, press the Space key.

• To move to the previous day, week, or month, press the Shift key and the Space key.

• To move to the current date, press T.

• To move to a specific date, press G.

Typing shortcuts

• To insert a period, press the Space key twice. The next letter is capitalized.

• To capitalize a letter, hold the letter key until the capitalized letter appears.

Help Calendar shortcuts

• To type the alternate character on a key, press the Alt key and the character key.

• To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U

and roll the trackball to the left until ü appears. Release the letter key when the accented or special character appears.

• To type a number in a number field, press a number key. You do not need to press the Alt key.

• To type a number in a text field, hold the Alt key and press the number key.

• To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key.

• To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key.

Insert symbols

• To insert an at sign (@) or a period (.) in an email address field, press the Space key.

• To type a symbol, press the Symbol key. Type the letter that appears below the symbol.

Work with text

• To highlight a line of text, press the Shift key and roll the trackball up or down.

• To highlight text character by character, hold the Shift key and roll the trackball left or right.

• To cancel a text selection, press the Escape key.

• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.

• To copy highlighted text when typing, press the Alt key and click the trackball.

• To paste highlighted text when typing, press the Shift key and click the trackball.

Search shortcuts

• To search for a contact in a list of contacts, type the contact name or initials separated by a space.

• To search for text in a message, press S.

• To search for text in an attachment or on a web page, press F.

• To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. Press F.

Map shortcuts

• To zoom in to a map, press I.

• To zoom out from a map, press O.

• To move to the next direction on a route, press N.

• To move to the previous direction on a route, press P.

• To view status information at the top of a map, press U. To hide status information at the top of a map, press U again.

• To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking

information at the bottom of a map, press the Space key again.

Help Search shortcuts

Help Phone

Phone

Phone basics

Find your phone number

In the phone application, your phone number appears at the top of the screen. If you have more than one phone number associated with

your BlackBerry® device, only your active phone number appears at the top of the screen.

Make a call

1. On the Home screen or in the phone application, perform one of the following actions:

• Type a phone number.

• Type part of a contact name. Highlight a contact or phone number.

2. Press the key.

To end the call, press the key.

Related topics

Add a pause or a wait to a phone number, 123

Make a Direct Connect call, 34

Answer a second call

Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might

not be supported.

1. During a call, press the Menu key.

2. Perform one of the following actions:

• To answer the incoming call and place the current call on hold, click Answer - Hold Current.

• To answer the incoming call and end the current call, click Answer - Drop Current.

To return to the first call, press the Menu key. Click Swap or Flash.

Mute a call

During a call, press the Mute key.

To turn off mute, press the Mute key again.

Place a call on hold

1. During a call, press the Menu key.

2. Click Hold.

To resume a call, press the Menu key. Click Resume.

Help Phone

Related topics

Make a conference call, 22

Turn on the speakerphone

During a call, press the Speakerphone key.

Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see

the safety and product information booklet for your device.

To turn off the speakerphone, press the Speakerphone key again.

Related topics

Bluetooth technology, 183

Dial an extension

1. Press the X key.

2. Type the extension number.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional

phone keypad.

• To type a number, press a number key.

• To type a letter, hold the Alt key. Press the letter key.

Switch applications during a call

1. During a call, press the Menu key.

2. Click Home Screen.

Note: If you switch to a different application and you want to end the call, press the End key.

Make a call when the device is locked

To perform this task, you must turn on dialing from the Lock screen.

1. On the Lock screen, press the Menu key.

2. Click Place Call.

3. Perform one of the following actions:

• Type a phone number.

• Type part of a contact name. Click a contact or phone number.

4. Press the Send key.

To end the call, press the End key.

Related topics

Turn on dialing from the Lock screen, 27

Help Phone basics

About using a headset

You can purchase an optional headset to use with your BlackBerry® device.

If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a

headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a

video in the media application.

For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls

Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to

the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network

automatically.

You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America).

Make an emergency call

Perform one of the following actions:

•If your keyboard or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key. If

the country you are in supports multiple emergency numbers, your device connects you to the primary emergency number.

•If your device is locked, press the Menu key. Click Emergency Call. Click Yes. Your device connects you to the country's primary

emergency number.

About GPS technology

Location-based applications can use your GPS location to provide you with other location-based information. For example, a location-

based application could use your GPS location to provide you with driving directions.

If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you

want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact

your wireless service provider.

Related topics

Track your movement, 194

Help Emergency calls

Turn on GPS technology

Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, the GPS options that

appear on your device might differ slightly from the options that appear in this task.

1. In the device options, click Advanced Options.

2. Click GPS.

3. Change the GPS Services field to Location On.

4. Press the Menu key.

5. Click Save.

To turn off GPS technology, change the GPS Services field to Location Off.

Volume

Adjust the volume

• To increase the volume, press the Volume Up key.

• To decrease the volume, press the Volume Down key.

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Default Call Volume field.

5. Press the Menu key.

6. Click Save.

Improve sound quality during a call

You cannot change sound quality when you are using a Bluetooth® enabled headset.

1. During a call, press the Menu key.

2. Click Enhance Call Audio.

3. Select a bass or treble option.

Improve sound quality for all calls

You cannot change sound quality when you are using a Bluetooth® enabled headset.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields.

Help Volume

5. Press the Menu key.

6. Click Save.

Voice mail

Check your voice mail

1. In the phone application, press the Menu key.

2. Click Call Voice Mail.

Change the voice mail access number

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail

system.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Voice Mail.

4. Type a voice mail access number and a password.

5. Press the Menu key.

6. Click Save.

Speed dial

Set up speed dial for a contact

1. In the phone application, press the Menu key.

2. Click View Speed Dial List.

3. Click an unassigned key.

4. Click New Speed Dial.

5. Click a contact.

To make a call using speed dial, in the phone application, on the Home screen, in a message, or in a message list, hold the key that you

assigned to the contact.

Change the contact assigned to a speed dial key

1. In the phone application, press the Menu key.

2. Click View Speed Dial List.

3. Highlight a contact or phone number.

4. Press the Menu key.

5. Perform one of the following actions:

• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

Help Voice mail

• To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key.

Click the trackball.

• To delete the contact from the speed dial list, click Delete.

Voice dialing

Make a call using a voice command

To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device

must support this feature and you must turn on Bluetooth technology.

You cannot make calls to emergency numbers using voice commands.

1. In the voice dialing application, wait for the sound.

2. Say "Call" and a contact name or phone number.

To end the call, press the End key.

Dial an extension using a voice command

To perform this task, you must set options for dialing extensions.

You can dial extensions only within your company.

Say "Call extension" and the extension number.

Related topics

Set options for dialing extensions, 26

Check a status using a voice command

You can check your active phone number, the wireless coverage level, and the battery power level using a voice command.

1. In the voice dialing application, wait for the sound.

2. Perform any of the following actions:

• To check your active phone number, say "Check my phone number."

• To check the wireless coverage level, say "Check coverage."

• To check the battery power level, say "Check battery."

Change the voice dialing language

To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless

service provider or administrator.

1. In the device options, click Language.

2. Change the Voice Dialing Language field.

3. Press the Menu key.

4. Click Save.

Help Voice dialing

Related topics

I cannot make calls using a voice command, 30

Turn off choice lists for voice commands

If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible

matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number

automatically.

1. In the device options, click Voice Dialing.

2. Set the Choice Lists field to Always Off.

3. Press the Menu key.

4. Click Save.

Turn off voice prompts

After you say a command, you might be prompted for further information or clarification. You can turn off voice prompts using a voice

command.

1. In the voice dialing application, wait for the sound.

2. Say "Turn prompts off."

To turn on voice prompts again, say "Turn prompts on."

Set playback options for voice dialing

After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set

different playback options.

1. In the device options, click Voice Dialing.

2. Perform any of the following actions:

• To turn off playback for phone numbers, set the Digit Playback field to Disabled.

• To turn off playback for contacts, set the Name Playback field to Disabled.

• To set how quickly playback for contacts occurs, set the Name Playback Speed field.

• To set the playback volume for contacts, set the Name Playback Volume field.

3. Press the Menu key.

4. Click Save.

Set the matching sensitivity level for voice commands

1. In the device options, click Voice Dialing.

2. Perform one of the following actions:

• To increase matches, set the Sensitivity field closer to Reject Less.

• To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.

3. Press the Menu key.

4. Click Save.

Related topics

My device does not recognize names or numbers in voice commands, 31

Help Voice dialing

Improve voice recognition of numbers

1. In the device options, click Voice Dialing.

2. Press the Menu key.

3. Click Adapt Digits.

4. Complete the instructions on the screen.

Related topics

My device does not recognize names or numbers in voice commands, 31

Conference calls

About conference calls

You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided

you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference

call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if

this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do

not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.

Make a conference call

1. During a call, press the Send key.

2. Type a phone number or highlight a contact.

3. Press the Send key.

4. During the second call, press the Menu key.

5. Click Join.

Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number

or contact.

Related topics

Place a call on hold, 15

Create a phone number link for a conference call

1. Type a phone number for the conference call bridge.

2. Type X and the access code.

Leave a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in

the calendar.

Help Conference calls

Depending on your wireless service provider, this feature might not be supported. If you make a conference call, you can leave the

conference call and the call continues without you.

1. During a conference call, press the Menu key.

2. Click Transfer.

Call logs

About call logs

Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also

add notes to your call logs. You can view call logs in the phone application or, depending on how you set your call logging options, you

can view call logs in a message list.

Your BlackBerry® device stores call logs for 30 days.

View call logs in a message list

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Call Logging.

4. Select an option for a call log type.

To hide call logs in a message list, select the None option.

Add notes to a call log

1. In the phone application, highlight a call log.

2. Press the Menu key.

3. Click View History.

4. Press the Menu key.

5. Click Add Notes.

6. Type call notes.

7. Press the Menu key.

8. Click Save.

Change call log notes

1. In the phone application, highlight a call log.

2. Press the Menu key.

3. Click View History.

4. Press the Menu key.

5. Click Edit Notes.

6. Change the call notes.

Help Call logs

7. Press the Menu key.

8. Click Save.

Send a call log

1. In the phone application, highlight a call log.

2. Press the Menu key.

3. Click View History.

4. Press the Menu key.

5. Click Forward.

Delete call log notes

1. In the phone application, highlight a call log.

2. Press the Menu key.

3. Click View History.

4. Press the Menu key.

5. Click Edit Notes.

6. Press the Menu key.

7. Click Clear Field.

8. Press the Menu key.

9. Click Save.

Call waiting

Turn on call waiting

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Call Waiting.

4. Change the Call Waiting Enabled field to Yes.

5. Press the Menu key.

6. Click Save.

To turn off call waiting, change the Call Waiting Enabled field to No.

Call forwarding

Related topics

I cannot make or receive calls, 30

Help Call waiting

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or

BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.

For more information, contact your wireless service provider.

Forward calls

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Call Forwarding.

4. Press the Menu key.

5. Click a call forwarding number.

6. Press the Menu key.

7. Click Save.

To stop forwarding calls, change the Forward All Calls field to Do Not Forward.

Add a call forwarding phone number

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Call Forwarding.

4. Press the Menu key.

5. Click New Number.

6. Type a phone number.

7. Press the Enter key.

8. Press the Menu key.

9. Click Close.

Change a call forwarding phone number

You can only change call forwarding phone numbers that you have added.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Call Forwarding.

4. Press the Menu key.

5. Click Edit Numbers.

6. Highlight a phone number.

Help Call forwarding

7. Press the Menu key.

8. Click Edit.

9. Change the phone number.

10. Press the Enter key.

Delete a call forwarding phone number

You can only delete call forwarding phone numbers that you have added.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Call Forwarding.

4. Press the Menu key.

5. Click Edit Numbers.

6. Click a phone number.

7. Click Delete.

Smart dialing

About smart dialing

You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country

code and area code, when you make calls, you only need to dial a country code and area code when the codes differ from the codes that

you specified in the smart-dialing options.

In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently. If you specify a

phone number for an organization, you can call a contact at the organization quickly by dialing the contact's extension only. Likewise,

when you add a contact from the organization to your contact list, you only need to type the contact's extension.

Set the default country code and area code

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Smart Dialing.

4. Set the Country Code and Area Code fields.

5. In the National Number Length field, set the default length for phone numbers in your country.

6. Press the Menu key.

7. Click Save.

Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country

code or the National Direct Dialing prefix.

Set options for dialing extensions

1. In the phone application, press the Menu key.

Help Smart dialing

2. Click Options.

3. Click Smart Dialing.

4. In the Number field, type the main phone number for an organization.

5. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.

6. In the Extension Length field, set the default length for extensions.

7. Press the Menu key.

8. Click Save.

Related topics

Dial an extension using a voice command, 20

TTY support

About TTY support

When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can

make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on

your TTY device.

If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your

BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit

www.shopblackberry.com.

Turn on TTY support

Depending on your wireless service provider, this feature might not be supported.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click TTY.

4. Change the TTY Mode field to Yes.

5. Press the Menu key.

6. Click Save.

A TTY indicator appears in the device status section of the screen.

To turn off TTY support, change the TTY Mode field to No.

Phone options

Turn on dialing from the Lock screen

1. In the device options, click Password.

2. Set the Allow Outgoing Calls While Locked field to Yes.

3. Press the Menu key.

Help TTY support

4. Click Save.

Related topics

Make a call when the device is locked, 16

Sort phone numbers or contacts on the Phone screen

1. In the phone application, press the Menu key.

2. Click Options.

3. Click General Options.

4. Perform one of the following actions:

• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.

• To sort contacts alphabetically by contact name, change the Phone List View field to Name.

• To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent.

5. Press the Menu key.

6. Click Save.

To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log.

Hide or display your phone number when you make calls

The wireless network can override the option that you choose.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click General Options.

4. Perform one of the following actions:

• To request that your phone number is hidden, change the Restrict My Identity field to Always.

• To request that your phone number is displayed, change the Restrict My Identity field to Never.

• To request that the network decide whether to hide or display your phone number, change the Restrict My Identity field to

Network Determined.

5. Press the Menu key.

6. Click Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. In an application, press the Menu key.

2. Click Options.

3. If necessary, click General Options.

4. Change the Confirm Delete field to No.

5. Press the Menu key.

6. Click Save.

Help Phone options

Stop ending calls when you insert your device in the holster

1. In the phone application, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Auto End Calls field to Never.

5. Press the Menu key.

6. Click Save.

Answer calls automatically when you remove your device from the holster

1. In the phone application, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Auto Answer Calls field to Out Of Holster.

5. Press the Menu key.

6. Click Save.

Reset a call timer

1. In the phone application, press the Menu key.

2. Click Status.

3. Click Last Call or Total Calls.

4. Click Clear Timer.

5. Press the Menu key.

6. Click Save.

Phone shortcuts

• To answer a call, press the Send key.

• To check your voice mail, hold 1.

• To send an incoming call to voice mail when your device is inserted in a holster, hold the Volume Down key.

• To view your contact list in the phone application, hold the Send key.

• To set up speed dial for a contact, on the Home screen or in the phone application, hold the key that you would like to assign speed

dial to.

• To add an extension to a phone number, press the Alt key and the X key. Type the extension number.

• To type a letter in a phone number field, press the Alt key and the letter key.

• To insert a plus sign (+) when typing a phone number, press the O key.

• To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the

Speakerphone key again.

•To listen to a call using wired headphones, press the Speakerphone key. To stop listening to a call with wired headphones, press the

Speakerphone key again.

Help Phone shortcuts

• To switch phone numbers, in the phone application, click your active phone number. Click a phone number.

Phone troubleshooting

I cannot make or receive calls

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

•If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including

the country code and area code, for your contact.

• If you are not receiving calls, verify that call forwarding is turned off.

• Your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone

number is set as your active phone number.

Related topics

Call forwarding, 24

My phone number appears as Unknown in the phone application

Try changing the phone number on your SIM card to change how your phone number appears in the phone application. In the device

options, click Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number.

Type your phone number. Click the trackball.

I cannot check my voice mail

Try performing the following actions:

• If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail

using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your

alternate phone number.

•You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service

provider or administrator.

I cannot make calls using a voice command

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled

device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.

• Verify that your keyboard is unlocked.

• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the

language options. Certain languages might not be supported.

Related topics

Change the voice dialing language, 20

Help Phone troubleshooting

Lock the keyboard, 227

Bluetooth technology, 183

My device does not recognize names or numbers in voice commands

Try performing the following actions:

• Say the first name and the last name of your contact.

• If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.

• If your device often identifies incorrect matches, set the matching sensitivity level to reject more.

• Improve voice recognition of numbers.

Related topics

Improve voice recognition of numbers, 22

Set the matching sensitivity level for voice commands, 21

I cannot make a conference call

If your BlackBerry® device is associated with a BlackBerry® MVS Client phone number, you cannot join a call that you make or receive

using your BlackBerry MVS Client phone number with a call that you make or receive using the phone number provided by your wireless

service provider.

Some features are not available on my device

Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might

not be available on your device.

If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some

features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator

appears beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or administrator.

Help Phone troubleshooting

Help Direct Connect

Direct Connect

Direct Connect calls

Find your Direct Connect number

1. In the phone application, press the Menu key.

2. Click Status.

Your Direct Connect® number appears in the format <AreaID>*<NetworkID>*<MemberID>.

Send a call alert

You can send a call alert to notify a contact that you want to start a Direct Connect® call.

1. On the Home screen or in the phone application, perform one of the following actions:

• Type a Direct Connectnumber in the format <AreaID>*<NetworkID>*<MemberID>. Click Alert.

• Type part of a contact name. Highlight a contact name or Direct Connect number. Press the Menu key. Click Alert.

2. Press the Direct Connect key.

Answer a call alert or Direct Connect call

1. In a call alert or during a Direct Connect® call, press the Direct Connect key.

2. Perform any of the following actions:

• To speak to the contact, hold the Direct Connect key. Wait for the sound before you speak.

• To listen to the contact, release the Direct Connect key.

Defer a call alert

If you do not want to respond to a call alert immediately, you can save it for later.

In a call alert, click Queue.

The call alert appears in a message list as an unopened message.

To respond to the call alert, open the call alert message. Press the Menu key. Click Alert.

Turn off Direct Connect notifications

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Direct Connect.

4. Perform one of the following actions:

• To turn off all Direct Connect® notifications, change the Phone Only field to Yes. All data services provided by your wireless

service provider, including email messages and browsing, become unavailable.

Help Direct Connect

• To turn off individual Direct Connect notifications, change the Silence Direct Connect Call Alerts, Silence Direct Connect,

Silence Talkgroup, or Silence Group Connect fields to Yes.

5. Press the Menu key.

6. Click Save.

Callers receive a notification that you are not available to receive Direct Connect calls.

Make a Direct Connect call

1. On the Home screen or in the phone application, perform one of the following actions:

• Type a Direct Connect® number in the format <AreaID>*<NetworkID>*<MemberID>. Press the Direct Connect key.

• Type part of a contact name. Highlight a contact name or Direct Connect number. Press the Direct Connect key.

2. Perform any of the following actions:

• To speak to your contact, hold the Direct Connect key. Wait for the sound before you speak.

• To listen to your contact, release the Direct Connect key.

To end the call, press the End key. If you wait for a short period of time, the call should end automatically.

Related topics

Make a call, 15

Make a Group Connect call

To perform this task, you must have created a Group Connect® call list.

1. In contacts, highlight a Group Connect call list.

2. Press the Direct Connect® key.

Related topics

Create a Group Connect call list, 35

About Group Connect calls and Talkgroup calls

If you want to communicate with multiple Direct Connect® contacts, you can make a group call using Group Connect® or by making a

TalkgroupSM call. A Group Connect call includes up to 20 Direct Connect contacts that you specify in a Group Connect call list that you

create. A Talkgroup call is a group call between members of a group that your wireless service provider creates and that you join. To make

or receive a Talkgroup call, your wireless service provider must support Talkgroup calls and you must be a member of the Talkgroup. You

must join the Talkgroup before you can speak to the group. You can only join one Talkgroup at a time.

All members of the group call can speak or listen during the call, but only one member can speak at a time.

Join a Talkgroup

1. In the phone application, type # followed by the number of the TalkgroupSM you want to join.

2. Click Join.

Help Direct Connect calls

Make a Talkgroup call

To perform this task, you must join the TalkgroupSM .

1. In the phone application, type # followed by the Talkgroup number or click a Talkgroup number.

2. Press the Direct Connect key.

Direct Connect contacts

Create a Group Connect call list

You can communicate with a group of contacts simultaneously by creating a Group Connect® call list and starting a Group Connect call.

You can add up to 20 contacts to your call list.

1. In the contact list, press the Menu key.

2. Click New Group Connect List.

3. Type a name for the call list.

4. Press the Menu key.

5. Perform one of the following actions:

• To add a contact from your contact list, click Add Member. Click a contact.

• To add a contact that is not in your contact list, click Add Direct Connect #. Type a Direct Connect® number. Click Add.

6. To add more contacts, repeat steps 4 and 5.

7. Press the Menu key.

8. Click Save List.

Related topics

Make a Group Connect call, 34

Send a contact or Group Connect call list

1. When viewing a contact or Group Connect® call list, press the Menu key.

2. Click Push-to-Send Contact.

3. Click a contact.

4. Press the Direct Connect key.

Preview and send your contact information

In the contact list, perform any of the following actions:

• To preview your contact information before you send it, press the Menu key. Click Preview PTSMI.

• To send your contact information, highlight a contact. Press the Menu key. Click PTSMI <name of contact>. Press the Direct

Connect key.

Send your contact information automatically

1. In the phone application, press the Menu key.

Help Direct Connect contacts

2. Click Options.

3. Click Direct Connect.

4. Change the Auto Send PTSMI field to Yes.

Help Direct Connect contacts

Messages

Message basics

Composing messages

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. In a message, calendar entry, task, or memo, press the Menu key.

2. Click Check Spelling.

3. Perform any of the following actions:

• To accept the suggested spelling, click a word in the list that appears.

• To ignore the suggested spelling, press the Escape key.

• To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.

• To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.

• To stop checking spelling, press the Menu key. Click Cancel Spell Check.

Save a draft of a message

1. When composing a message, press the Menu key.

2. Click Save Draft.

Set the importance level for a message

You can set the importance level for an email message, PIN message, or MMS message.

1. When composing a message, press the Menu key.

2. Click Options.

3. Set the Importance field.

4. Press the Menu key.

5. Click Save.

Blind carbon copy a contact

You can blind carbon copy a contact in an email message, a PIN message, or an MMS message.

1. When composing a message, press the Menu key.

2. Click Add Bcc.

Related topics

Extend battery life, 221

Attach a contact to a message

You can attach a contact to an email message, a PIN message, or an MMS message.

1. When composing a message, press the Menu key.

Help Messages

2. Click Attach Address or Attach Contact .

3. Click a contact.

Add a signature

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry

Internet Service Online Help for more information.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. If necessary, change the Message Services field.

5. Set the Use Auto Signature field to Yes.

6. In the text box that appears, type a signature.

7. Press the Menu key.

8. Click Save.

Your signature is added to email messages after you send them.

Delete the disclaimer from an email message

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature, the

BlackBerry Enterprise Server might add a disclaimer to email messages after you send them.

1. When composing an email message, press the Menu key.

2. Click Remove Disclaimer.

To add the disclaimer again, press the Menu key. Click Add Disclaimer.

Create a link for a PIN

You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message.

When typing text, type pin: and the PIN.

Sending messages

Send an email message

1. In a message list, press the key.

2. Click Compose Email.

3. In the To field, perform one of the following actions:

• Type an email address.

• Type a contact name.

• Type part of a contact name. Click a contact.

4. Type a message.

Help Message basics

5. Press the key.

6. Click Send.

Related topics

Search for contacts in your organization's address book, 124

Mailing lists, 126

Send a PIN message

1. In a message list, press the Menu key.

2. Click Compose PIN.

3. In the To field, perform one of the following actions:

• Type a PIN. Click the trackball.

• Type a contact name. Click the trackball.

• Type part of a contact name. Click a contact.

4. Type a message.

5. Press the Menu key.

6. Click Send.

Related topics

Mailing lists, 126

Send an SMS text message

You can send an SMS text message to up to ten recipients.

1. In a message list, press the key.

2. Click Compose SMS.

3. In the To field, perform one of the following actions:

• Type an SMS phone number (include the country code and area code).

• Type a contact name.

• Type part of a contact name. Click a contact.

4. Type a message.

5. Press the key.

6. Click Send.

Related topics

Mailing lists, 126

Send an MMS message

Depending on your wireless service plan, this feature might not be supported.

1. In a message list, press the key.

2. Click Compose MMS.

3. Perform one of the following actions:

•If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number.

Click the trackball.

• If the contact is in your contact list, click a contact. Click an email address or MMS phone number.

Help Message basics

4. Type a message.

5. Press the key.

6. Click Send.

Related topics

Mailing lists, 126

View the size of an MMS message before sending it, 53

Reply to a message

1. In a message, press the Menu key.

2. Click Reply or Reply to All.

Forward a message

You cannot forward MMS messages that contain content that is copyright protected.

1. In a message, press the Menu key.

2. Perform one of the following actions:

• Click Forward.

• Click Forward As. Click a message type.

Resend a message

You cannot change an SMS text message or MMS message before you resend it.

1. In a sent message, press the Menu key.

2. Perform one of the following actions:

• To change the message, click Edit. Change the message. Press the Menu key. Click Send.

•To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Press

the Menu key. Click Send.

• To resend the message without changing it, click Resend.

Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.

1. In a message list, highlight the message.

2. Press the Menu key.

3. Click Delete.

Managing messages

Open a message

If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for

a specific email address.

In a message list, click a message.

If you open an MMS message and the content does not appear, press the Menu key. Click Retrieve.

Help Message basics

Save a message

1. In a message, press the Menu key.

2. Click Save.

Search for text in a message, in an attachment, or on a web page

To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view.

1. In a message, in an attachment, or on a web page, press the Menu key.

2. Click Find.

3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, press the Menu key. Click Find Next.

Mark a message as opened or unopened

In a message list, perform one of the following actions:

• Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened.

• Highlight a date field. Press the Menu key. Click Mark Prior Opened. Click Mark Opened.

View an address instead of a display name

1. In a message, click a contact.

2. Click Show Address.

To view the display name again, click a contact. Click Show Name.

View messages in a specific folder

You can view email messages and MMS messages in a specific folder.

1. In a message list, press the Menu key.

2. Click View Folder.

3. Click a folder.

Delete a message

1. In a message, press the Menu key.

2. Click Delete.

Related topics

I cannot save pictures or videos, 86

Delete multiple messages

In a message list, perform one of the following actions:

Help Message basics

•To delete a range of messages, highlight a message. Hold the Alt key.Roll the trackball up or down.Release the Alt key.Press the

Menu key. Click Delete Messages.

• To delete all message prior to a certain date, highlight a date field. Press the Menu key. Click Delete Prior. Click Delete.

Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer

during email reconciliation.

Related topics

Delete email messages over the wireless network, 177

Email messages

Email message basics

Send an email message

1. In a message list, press the key.

2. Click Compose Email.

3. In the To field, perform one of the following actions:

• Type an email address.

• Type a contact name.

• Type part of a contact name. Click a contact.

4. Type a message.

5. Press the key.

6. Click Send.

Related topics

Search for contacts in your organization's address book, 124

Mailing lists, 126

Delete the original text from a reply message

1. When replying to a message, press the Menu key.

2. Click Delete Original Text.

Related topics

Extend battery life, 221

File an email message

1. In a message list, highlight an email message.

2. Press the Menu key.

3. Click File.

4. Highlight a message folder.

5. Press the Menu key.

6. Click File.

Help Email messages

Related topics

Reconcile email messages over the wireless network, 177

Add, change, or delete an email message folder

You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned

on, your BlackBerry® device receives changes that you make to the email message folders on your computer over the wireless network.

If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the

BlackBerry® Desktop Manager. For more information about email reconciliation, see the BlackBerry Desktop Software Online Help.

Forward messages from a specific email message folder to your device

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your administrator.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. If necessary, change the Message Services field.

5. Press the Menu key.

6. Click Folder Redirection.

7. Select the check box beside an email message folder.

8. Press the Menu key.

9. Click Save.

Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email

application on your computer, appear on your device.

Related topics

Stop storing messages sent from your computer on your device, 43

Add, change, or delete an email message folder, 43

Stop storing messages sent from your device on your computer

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. If necessary, change the Message Services field.

5. Change the Save Copy In Sent Folder field to No.

6. Press the Menu key.

7. Click Save.

Stop storing messages sent from your computer on your device

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

Help Email messages

4. If necessary, change the Message Services field.

5. Press the Menu key.

6. Click Folder Redirection.

7. Clear the check box beside the Sent Items folder.

8. Press the Menu key.

9. Click Save.

Email message filters

About email message filters

You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the

email application on your computer.

Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you

create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by

placing that filter higher in the list.

Create an email message filter

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry

Internet Service Online Help for more information.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Filters.

4. Press the Menu key.

5. Click New.

6. Type a name for the email message filter.

7. Set the email message filter options.

8. Press the Menu key.

9. Click Save.

Create an email message filter based on a contact or subject

1. In a message list, highlight an email message.

2. Press the Menu key.

3. Click Filter Sender or Filter Subject.

4. Type a name for the email message filter.

5. Set the email message filter options.

6. Press the Menu key.

7. Click Save.

Help Email messages

Options for email message filters

From:

Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages.

Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all

contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the

rest of the contact or email address.

Sent To:

Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages.

Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all

contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the

rest of the contact or email address.

Sent directly to me:

Set whether the email message filter applies to email messages that include your email address in the To field.

CC to me:

Set whether the email message filter applies to email messages that include your email address in the CC field.

BCC to me:

Set whether the email message filter applies to email messages that include your email address in the BCC field.

Importance:

Set the importance level of email messages that the email message filter applies to.

Sensitivity:

Set the sensitivity level of email messages that the email message filter applies to.

Action:

Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are

forwarded, specify whether they are forwarded with high importance or with the email message header only.

Turn on an email message filter

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Filters.

4. Select the check box beside an email message filter.

5. Press the Menu key.

6. Click Save.

Change an email message filter

1. In a message list, press the Menu key.

Help Email messages

2. Click Options.

3. Click Email Filters.

4. Highlight an email message filter.

5. Press the Menu key.

6. Click Edit.

7. Change the options for the email message filter.

8. Press the Menu key.

9. Click Save.

Prioritize email message filters

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Filters.

4. Highlight an email message filter.

5. Press the Menu key.

6. Click Move.

7. Roll the trackball to the new location.

8. Click the trackball.

Delete an email message filter

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Filters.

4. Highlight an email message filter.

5. Press the Menu key.

6. Click Delete.

Email message options

Check spelling automatically before sending email messages

1. In the device options, click Spell Check.

2. Select the Spell Check Email Before Sending option.

3. Press the Menu key.

4. Click Save.

Set an out-of-office reply

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your administrator.

1. In a message list, press the Menu key.

2. Click Options.

Help Email messages

3. Click Email Settings.

4. If necessary, change the Message Services field.

5. Change the Use Out Of Office Reply field to Yes.

6. In the text box that appears, type a reply.

7. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.

8. Press the Menu key.

9. Click Save.

To turn off the out-of-office reply, change the Use Out Of Office Reply field to No.

Request delivery or read confirmation for email messages

Depending on your wireless service provider, this feature might not be supported.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. If necessary, change the Message Services field to the email account that uses the BlackBerry Internet Service.

5. Perform any of the following actions:

• To send read notification when a sender requests it, change the Send Read Receipts field.

•To request delivery or read notification when you send email messages, change the Confirm Delivery and Confirm Read fields.

6. Press the Menu key.

7. Click Save.

View email messages in plain text format

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. If necessary, change the Message Services field.

5. Change the Enable HTML Email field to No.

6. Press the Menu key.

7. Click Save.

Stop loading pictures in HTML email messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. If necessary, change the Message Services field.

5. Change the Download Images Automatically field to No.

6. Press the Menu key.

7. Click Save.

To view pictures in an HTML email message, press the Menu key. Click Get Images.

Help Email messages

Hide filed email messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Hide Filed Messages field to Yes.

5. Press the Menu key.

6. Click Save.

Receive only the first section of long email messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Auto More field to No.

5. Press the Menu key.

6. Click Save.

To download more of an email message, press the Menu key. Click More or More All.

Related topics

Best practice: Optimizing your device performance, 222

Change the email address that you use to send messages or meeting invitations

1. In the device options, click Advanced Options.

2. Click Default Services.

3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.

4. Press the Menu key.

5. Click Save.

Stop forwarding email messages to your device

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your administrator.

1. In a message list, press the Menu key.

2. Click Options.

3. Click Email Settings.

4. If necessary, change the Message Services field.

5. Change the Send Email to Handheld field to No.

6. Press the Menu key.

7. Click Save.

To forward email messages to your device again, change the Send Email to Handheld field to Yes.

Help

PIN messages

About PIN messages

A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have contacts who use a

BlackBerry device or a BlackBerry enabled device and you know their PIN, you can send them PIN messages. PIN messages are not routed

through your email account.

When your PIN message is delivered to the recipient, in a message list, a D appears with a check mark beside the PIN message.

Find your PIN

In the device options, click Status.

Send a PIN message

1. In a message list, press the Menu key.

2. Click Compose PIN.

3. In the To field, perform one of the following actions:

• Type a PIN. Click the trackball.

• Type a contact name. Click the trackball.

• Type part of a contact name. Click a contact.

4. Type a message.

5. Press the Menu key.

6. Click Send.

Related topics

Mailing lists, 126

Set a high importance level for received PIN messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Make PIN Messages Level 1 field to Yes.

5. Press the Menu key.

6. Click Save.

Help PIN messages

SMS text messages

SMS text message basics

About SMS text messages

With an SMS phone number, you can receive SMS text messages. An SMS phone number is a phone number that your wireless service

provider sets up for SMS text messaging.

Find your SMS phone number

In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your

BlackBerry® device for SMS text messaging, this number is also your SMS phone number.

If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the

top of the screen is your SMS phone number.

Options for SMS text messages

Store SMS text messages on your SIM card

If you set your SIM card to store SMS text messages, the SIM card does not delete SMS text messages after the BlackBerry® device imports

them to a message list.

1. In the device options, click SMS.

2. Set the Leave Messages On SIM Card field to Yes.

3. Press the Menu key.

4. Click Save.

To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, SMS

text messages on your SIM card are deleted after the device imports them to a message list.

MMS messages

MMS message basics

About MMS messages

With an MMS phone number, you can send and receive MMS messages that contain media files such as .jpg, .gif, .wbmp, .midi, .vcf

(vCard®), .ics (iCalendar), .avi, .mpg, or .mov files. An MMS phone number is a phone number that your wireless service provider sets up

for MMS messaging. If you have more than one phone number associated with your BlackBerry® device, your device sends MMS messages

using the first phone number that appears in the drop-down list at the top of the Phone screen in the phone application.

Help SMS text messages

Find your MMS phone number

In the phone application, your phone number appears at the top of the screen. If your wireless service provider has set up your

BlackBerry® device for MMS messaging, this number is also your MMS phone number.

If you have more than one phone number associated with your device, the first phone number that appears in the drop-down list at the

top of the screen is your MMS phone number.

Send an MMS message

Depending on your wireless service plan, this feature might not be supported.

1. In a message list, press the key.

2. Click Compose MMS.

3. Perform one of the following actions:

•If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number.

Click the trackball.

• If the contact is in your contact list, click a contact. Click an email address or MMS phone number.

4. Type a message.

5. Press the key.

6. Click Send.

Related topics

Mailing lists, 126

View the size of an MMS message before sending it, 53

Create a slide show in an MMS message

1. When composing an MMS message, press the Menu key.

2. Click one of the following menu items:

•Attach Picture

•Attach Audio

•Attach Video

•Attach Voice Note

3. Click a media file.

4. To add another media file, repeat steps 1 to 3.

5. To customize the slide show, perform any of the following actions:

• To add text to a slide, highlight the empty field below the attachment. Type text.

• To change how long a slide appears, change the Slide Duration field.

• To move an item on a slide, click the item. Click Move Field. Roll the trackball to the new location. Click the trackball.

Related topics

Attach a media file to an MMS message, 52

Help MMS messages

MMS message attachments

Attach a media file to an MMS message

1. When composing an MMS message, press the Menu key.

2. Click one of the following menu items:

•Attach Picture

•Attach Audio

•Attach Video

•Attach Voice Note

3. Click a media file.

Attach a contact or appointment to an MMS message

1. When composing an MMS message, press the Menu key.

2. Perform one of the following actions:

• To attach a contact, click Attach Contact. Highlight a contact.

• To attach an appointment, click Attach Appointment. Highlight an appointment.

3. Press the Menu key.

4. Click Continue.

Add an appointment to your calendar from an MMS message

1. In an MMS message, highlight an iCalendar attachment.

2. Press the Menu key.

3. Click View Appointment.

4. Press the Menu key.

5. Click Add To Calendar.

Add a contact to your contact list from an MMS message

1. In an MMS message, highlight a vCard® attachment.

2. Press the Menu key.

3. Click View Attachment.

4. Press the Menu key.

5. Click Add to Contacts.

Save a media file from an MMS message

1. In an MMS message, press the Menu key.

2. Click one of the following menu items:

•Save Image

•Save Audio

•Save Ringtone

Help MMS messages

•Save Video

•Save Voice Note

MMS message options

Request delivery or read notification for an MMS message

1. When composing an MMS message, press the Menu key.

2. Click Options.

3. Perform any of the following actions:

• To receive notification when the message is delivered to the recipient, set the Confirm Delivery field to Yes.

• To receive notification when the recipient opens the message, set the Confirm Read field to Yes.

4. Press the Menu key.

5. Click Save.

Request delivery notification or read notification for all MMS messages

1. In the device options, click MMS.

2. In the Notifications section, perform any of the following actions:

• To receive notification when MMS messages are delivered to recipients, select the Confirm Delivery check box.

• To receive notification when recipients open MMS messages, select the Confirm Read check box.

3. Press the Menu key.

4. Click Save.

View the size of an MMS message before sending it

1. In an MMS message, press the Menu key.

2. Click Options.

The Estimated Size field displays the size of the MMS message.

Stop receiving MMS messages when roaming

1. In the device options, click MMS.

2. Set the Multimedia Reception and Automatic Retrieval fields to Home Only.

3. Press the Menu key.

4. Click Save.

Block MMS messages

1. In the device options, click MMS.

2. In the Message Filtering section, select the Reject Anonymous Messages check box or the Reject Advertisements check box.

3. Press the Menu key.

4. Click Save.

Help

Message list options

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. In an application, press the Menu key.

2. Click Options.

3. If necessary, click General Options.

4. Change the Confirm Delete field to No.

5. Press the Menu key.

6. Click Save.

Turn off the prompt that appears when you mark messages as opened

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Confirm Mark Prior Opened field to No.

5. Press the Menu key.

6. Click Save.

Set how long your device stores messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Set the Keep Messages field.

5. Press the Menu key.

6. Click Save.

To restore messages, set the Keep Messages field to a longer period of time. Messages that you received on your BlackBerry® device

within the set period of time appear in a message list.

Related topics

Best practice: Optimizing your device performance, 222

Use color to differentiate work messages from other messages

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server.

1. In the device options, click Security Options.

2. Click General Settings.

3. In the Message Outline Colours section, perform any of the following actions:

Help Message list options

• To set an outline color for email messages that are sent to your device through a BlackBerry Enterprise Server, change the

Enterprise Messages field.

• To set an outline color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other

Messages field.

4. Press the Menu key.

5. Click Save.

Note: PIN messages might use the outline color that you have set for work email messages. For more information, contact your

administrator.

Change how a message list displays messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Perform any of the following actions:

• To view more of the subject line, change the Display Message Header On field to 2 lines.

• To change the order of the subject line and sender, change the Display Order field.

• To change how messages are separated, change the Separators field.

5. Press the Menu key.

6. Click Save.

About multiple message lists

Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For

example, you might be able to associate your device with a work email account and one or more personal email accounts. If you associate

your device with more than one email account, multiple message lists might appear on your device. In a message list for a specific email

account, you can open and manage email messages for that email account, and you can send messages using the email address for the

email account. For more information about associating your device with more than one email account, see the BlackBerry Internet Service

Online Help.

Depending on your theme, a separate message list might appear for SMS text messages and MMS messages.

Use one message list or multiple message lists

By default, your BlackBerry® device theme determines whether SMS text messages appear in the same message list as email messages.

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Perform one of the following actions:

• To use one message list for all messages, set the SMS and Email Inboxes field to Combined.

• To separate SMS text messages from email messages, set the SMS and Email Inboxes field to Separate.

5. Press the Menu key.

6. Click Save.

Help Message list options

Hide the new or unopened message indicator

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Perform one of the following actions:

• To hide the new message indicator, change the Display New Message Indicator field to No.

• To hide the unopened message indicator, change the Display Message Count field to None.

5. Press the Menu key.

6. Click Save.

Hide sent messages

1. In a message list, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Hide Sent Messages field to Yes.

5. Press the Menu key.

6. Click Save.

View call logs in a message list

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Call Logging.

4. Select an option for a call log type.

To hide call logs in a message list, select the None option.

Block incoming messages

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block

PIN messages from contacts in your organization. For more information, contact your administrator.

1. In the device options, click Security Options.

2. Click Firewall.

3. Select the check box beside one or more message types.

4. Press the Menu key.

5. Click Save.

Note: Even though you do not receive blocked messages on your device, blocked messages might contribute to data usage in your wireless

service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off email

message forwarding or using email message filters.

Help Message list options

Allow messages from contacts in your contact list or allowed sender list

1. In the device options, click Security Options.

2. Click Firewall.

3. Select the Contacts check box or the Specific address check box.

4. Press the Menu key.

5. Click Save.

Add a contact to your allowed sender list

To perform this task, you must set the security firewall to allow messages from specific addresses. This setting allows you to receive

messages from contacts in your allowed sender list.

1. In the device options, click Security Options.

2. Click Firewall.

3. Press the Menu key.

4. Click Configure Exceptions.

5. Press the Menu key.

6. Click one of the following menu items:

•Add Email Address

•Add Phone Number

•Add PIN

7. Type the contact information.

8. Press the Enter key.

9. Press the Menu key.

10. Click Save.

Reset a blocked message counter

1. In the device options, click Security Options.

2. Click Firewall.

3. Highlight a message type.

4. Press the Menu key.

5. Click Reset Count or Reset All Counts.

Message shortcuts

In a message

• To reply to a message, press R.

• To reply to all in an email message or a PIN message, press L.

• To forward a message, press F.

• To file a highlighted email message, press I.

•To view the email address of a contact, highlight the contact in the To or From field. Press Q. To view the display name, press Q again.

Help Message shortcuts

• To move to the last cursor position after you close and reopen a received email message or PIN message, press G.

In a message list

• To open a highlighted message, press the Enter key.

• To compose a message from a message list, press C.

• To mark a message as opened or unopened, press the Alt key and U.

• To view received messages, press the Alt key and I.

• To view sent messages, press the Alt key and O.

• To view voice mail messages, press the Alt key and V.

• To view SMS text messages, press the Alt key and S.

• To view call logs, press the Alt key and P.

• To view all your messages, press the Escape key.

Move around a message list

• To move up a screen, press the Shift key and the Space key.

• To move down a screen, press the Space key.

• To move to the top of a message list, press T.

• To move to the bottom of a message list, press B.

• To move to the next date, press N.

• To move to the previous date, press P.

• To move to the next unopened item, press U.

• To move to the next related message, press J.

• To move to the previous related message, press K.

S/MIME-protected messages

S/MIME-protected message basics

About signing and encrypting messages

You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your

BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.

When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that

the message has not been changed.

Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt

the message. Recipients use their private key to decrypt the message.

To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the

email address in your contact list to locate a PGP® key or certificate for the contact.

Help S/MIME-protected messages

Sign or encrypt a message

You can sign or encrypt email messages and PIN messages.

1. When composing a message, change the Encoding field.

2. If necessary, change the Classification field.

Encrypt a message with a pass phrase

Your BlackBerry® device can encrypt email messages and PIN messages using a pass phrase shared between the sender and recipient.

1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt.

2. Press the Menu key.

3. Click Options.

4. Set the Use Password-Based Encryption field to Yes.

5. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers.

6. If you are signing the message, in the Signing Options section, select a certificate.

7. Press the Menu key.

8. Click Save.

9. Type your message.

10. Press the Menu key.

11. Click Send.

12. Type a pass phrase to encrypt the message.

13. Confirm the pass phrase.

14. Click OK.

Using a secure method, let the recipient know what the pass phrase is.

Attach a certificate to a message

You can attach a certificate to email messages and PIN messages.

1. When composing a message, press the Menu key.

2. Click Attach Certificates.

3. Highlight a certificate.

4. Press the Menu key.

5. Click Continue.

Download the certificate used to sign or encrypt a message

If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download

the certificate.

1. In a message, highlight the encryption indicator or a digital signature indicator.

2. Press the Menu key.

3. Click Fetch Sender’s Certificate.

Help S/MIME-protected messages

Add a certificate from a message

1. In a message, highlight a digital signature indicator.

2. Press the Menu key.

3. Click Import Sender’s certificate.

Add a certificate from an attachment

1. In a message, click the certificate attachment.

2. Click Retrieve Certificate Attachment.

3. Click the certificate.

4. Click Import Certificate.

Attachment indicators in S/MIME-protected messages

The message includes a certificate attachment.

The message includes multiple certificate attachments.

The message includes a certificate server attachment.

Add connection information for a certificate server from a message

1. In a message, highlight the certificate server indicator.

2. Press the Menu key.

3. Click Import Server.

View the certificate used to sign or encrypt a message

1. In a message, highlight the encryption status indicator or a digital signature indicator.

2. Press the Menu key.

3. Click Display Sender's Certificate or Display Encryption Certificate.

View encryption information for a weakly encrypted message

1. In a weakly encrypted message, highlight the encryption status indicator.

2. Press the Menu key.

3. Click Encryption Details.

Help S/MIME-protected messages

S/MIME-protected message status

Digital signature indicators for S/MIME protected messages

Your BlackBerry® device verified the digital signature.

Your device cannot verify the digital signature.

Your device requires more data to verify the digital signature.

Your device trusts the certificate chain.

The sender’s email address does not match the email address of the certificate subject, or the sender’s certificate is revoked, is not

trusted, cannot be verified, or is not on your device.

The certificate is weak, the certificate status is not current, or your device requires more data to verify the trust status of the certificate.

The sender’s certificate is expired.

Encryption status indicators

Your administrator sets whether messages that you receive are considered to be strong or weak.

The message is strongly encrypted.

The message is weakly encrypted.

Check the status of a certificate or certificate chain

If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status

of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.

1. In a message, highlight a digital signature indicator.

Help S/MIME-protected messages

2. Press the Menu key.

3. Click Check Sender’s Certificate or Check Sender’s Cert Chain.

S/MIME-protected message options

Change your signing or encryption certificate

Your BlackBerry® device uses your encryption certificate to encrypt messages in the sent items folder and includes your encryption

certificate in messages that you send so that recipients can encrypt their reply messages.

1. In the device options, click Security Options.

2. Click S/MIME.

3. In the Signing Options section or the Encryption Options section, change the Certificate field.

4. Press the Menu key.

5. Click Save.

Change the default signing and encryption option

Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you

have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact

previously, your device tries to use the signing and encryption option that was used for the last message.

1. In the device options, click Advanced Options.

2. Click Default Services.

3. Change the Default Encoding field.

4. Press the Menu key.

5. Click Save.

About message classifications

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and

your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each

message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies

the message classifications that you can use.

If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the

message and the full description for the classification in the body of the message. You can also view the abbreviation and full description

for the classification for a sent message in the sent items folder.

Change the default message classification

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that

supports this feature and your administrator must turn on message classifications.

Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not

sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously,

your device tries to use the message classification that was used for the last message.

1. In the device options, click Advanced Options.

Help S/MIME-protected messages

2. Click Default Services.

3. Change the Default Classification field.

4. Press the Menu key.

5. Click Save.

Change the size of S/MIME indicators in messages

1. In the device options, click Security Options.

2. Click S/MIME.

3. Change the Message Viewer Icons field.

4. Press the Menu key.

5. Click Save.

Change the encryption algorithms for S/MIME-protected messages

If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are

known to support.

1. In the device options, click Security Options.

2. Click S/MIME.

3. Select the check box beside one or more encryption algorithms.

4. Press the Menu key.

5. Click Save.

Request delivery notification for signed S/MIME-protected messages

1. In the device options, click Security Options.

2. Click S/MIME.

3. Change the Request S/MIME Receipts field to Yes.

4. Press the Menu key.

5. Click Save.

Turn off the prompt that appears before an S/MIME-protected message is truncated

1. In the device options, click Security Options.

2. Click S/MIME.

3. Change the Warn about truncated messages field to No.

4. Press the Menu key.

5. Click Save.

To turn on the prompt again, change the Warn about truncated messages field to Yes.

Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use

1. In the device options, click Security Options.

2. Click S/MIME.

3. Change the Warn about problems with my certificates field to No.

Help S/MIME-protected messages

4. Press the Menu key.

5. Click Save.

To turn on the prompt again, change the Warn about problems with my certificates field to Yes.

S/MIME-protected message troubleshooting

Some signing and encryption options are not available on my device

Try performing the following actions:

• Verify that the email account that you are using supports all signing and encryption options.

•If you use message classifications, verify that the message classification supports the signing or encryption options that you want.

Try using a different message classification.

I cannot open an attachment in an encrypted message

The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to

prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does

not support attachments in encrypted messages.

You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus

Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.

PGP protected messages

PGP protected message basics

About signing and encrypting messages

You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your

BlackBerry® device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send.

When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that

the message has not been changed.

Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt

the message. Recipients use their private key to decrypt the message.

To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the

email address in your contact list to locate a PGP® key or certificate for the contact.

Sign or encrypt a message

You can sign or encrypt email messages and PIN messages.

1. When composing a message, change the Encoding field.

Help PGP protected messages

2. If necessary, change the Classification field.

Encrypt a PGP protected message with a pass phrase

By default, your BlackBerry® device uses your PGP® key to encrypt messages.

1. When composing a message, change the Encoding field to one that uses encryption.

2. Press the Menu key.

3. Click Options.

4. Change the Use Conventional Encryption field to Yes.

5. Press the Menu key.

6. Click Save.

Using a secure method, let the recipient know what the pass phrase is.

Attach a PGP key to a message

You can attach a PGP® key to email messages and PIN messages.

1. When composing a message, press the Menu key.

2. Click Attach PGP Keys.

3. Highlight a PGP key.

4. Press the Menu key.

5. Click Continue.

Download the PGP key used to sign or encrypt a message

If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download

the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download

the sender’s PGP key from the PGP Universal Server automatically.

1. In a message, highlight the encryption status indicator or a digital signature indicator.

2. Press the Menu key.

3. Click Fetch Sender’s PGP key.

Add a PGP key from a message

If you use the PGP® Universal Server, you might not be able to add PGP keys from messages.

1. In a message, highlight a digital signature indicator.

2. Press the Menu key.

3. Click Import PGP Key.

Add a PGP key from an attachment

If you use the PGP® Universal Server, you might not be able to add PGP keys from attachments.

1. In a message, click the PGP key attachment.

2. Click Retrieve PGP Attachment.

3. Click the PGP key.

4. Click Import PGP Key.

Help PGP protected messages

Attachment indicators in PGP protected messages

The message includes a PGP® key attachment.

The message includes multiple PGP key attachments.

The message includes a certificate server attachment.

Add connection information for a certificate server from a message

1. In a message, highlight the certificate server indicator.

2. Press the Menu key.

3. Click Import Server.

View the PGP key used to sign or encrypt a message

1. In a message, highlight the encryption status indicator or a digital signature indicator.

2. Press the Menu key.

3. Click Display Sender's PGP Key or Display Encryption PGP key.

PGP protected message status

Encryption status indicators

Your administrator sets whether messages that you receive are considered to be strong or weak.

The message is strongly encrypted.

The message is weakly encrypted.

Digital signature indicators for PGP protected messages

Your BlackBerry® device verified the digital signature.

Your device cannot verify the digital signature.

Help PGP protected messages

Your device requires more data to verify the digital signature.

Your device trusts the sender’s PGP® key.

The sender’s email address does not match the email address in the key, or the sender’s PGP key is revoked, is not trusted, cannot be

verified, or is not on your device.

The key status is not current, or your device requires more data to verify the trust status of the key.

The sender’s PGP key is expired.

PGP protected message options

Change your signing and encryption key

Your BlackBerry® device uses your PGP® key to encrypt messages in the sent items folder and includes your PGP public key in messages

that you send so that recipients can encrypt their reply messages.

1. In the device options, click Security Options.

2. Click PGP.

3. Change the Default Key field.

4. Press the Menu key.

5. Click Save.

Change options for downloading attachments in encrypted messages

1. In the device options, click Security Options.

2. Click PGP.

3. Perform one of the following actions:

•To download attachments in encrypted messages automatically, change the Retrieve Encrypted Attachment Information field

to Automatically.

• To download attachments in encrypted messages manually, change the Retrieve Encrypted Attachment Information field to

Manually.

• To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Retrieve Encrypted

Attachment Information field to Never.

4. Press the Menu key.

5. Click OK.

Help PGP protected messages

Change the default signing and encryption option

Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you

have not sent a message to or received a message from previously. If you have sent a message to or received message from the contact

previously, your device tries to use the signing and encryption option that was used for the last message.

1. In the device options, click Advanced Options.

2. Click Default Services.

3. Change the Default Encoding field.

4. Press the Menu key.

5. Click Save.

About message classifications

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and

your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each

message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies

the message classifications that you can use.

If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the

message and the full description for the classification in the body of the message. You can also view the abbreviation and full description

for the classification for a sent message in the sent items folder.

Change the default message classification

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that

supports this feature and your administrator must turn on message classifications.

Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not

sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously,

your device tries to use the message classification that was used for the last message.

1. In the device options, click Advanced Options.

2. Click Default Services.

3. Change the Default Classification field.

4. Press the Menu key.

5. Click Save.

Change the size of PGP indicators in messages

1. In the device options, click Security Options.

2. Click PGP.

3. Change the Message Viewer Icons field.

4. Press the Menu key.

5. Click Save.

Help PGP protected messages

Change the encryption algorithms for PGP protected messages

If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are

known to support.

1. In the device options, click Security Options.

2. Click PGP.

3. Select the check box beside one or more encryption algorithms.

4. Press the Menu key.

5. Click Save.

Turn off the prompt that appears before a PGP protected message is truncated

1. In the device options, click Security Options.

2. Click PGP.

3. Change the Warn about truncated messages field to No.

4. Press the Menu key.

5. Click Save.

To turn on the prompt again, change the Warn about truncated messages field to Yes.

Turn off the prompt that appears when you use a PGP key that is not recommended for use

1. In the device options, click Security Options.

2. Click PGP.

3. Change the Warn about problems with my PGP keys field to No.

4. Press the Menu key.

5. Click Save.

To turn on the prompt again, change the Warn about problems with my PGP keys field to Yes.

PGP protected message troubleshooting

Some signing and encryption options are not available on my device

Try performing the following actions:

• Verify that the email account that you are using supports all signing and encryption options.

•If you use message classifications, verify that the message classification supports the signing or encryption options that you want.

Try using a different message classification.

I cannot open an attachment in an encrypted message

The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to

prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does

not support attachments in encrypted messages.

Help PGP protected messages

You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus

Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.

Message troubleshooting

I cannot send messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device

should send messages when you return to a wireless coverage area.

•If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number

for your contact.

•If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,

verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received

an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen

to send a service book to your device.

• If you have not received a registration message from the wireless network, register your device. In the device options, click

Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.

• Generate an encryption key.

• Verify that data service is turned on.

• Resend the message.

Related topics

Find information about wireless coverage indicators, 211

Change a contact, 124

Generate an encryption key, 232

Turn off data service, 212

Resend a message, 40

I am not receiving messages

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should

receive messages when you return to a wireless coverage area.

•If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,

verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received

an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen

to send a service book to your device.

• If you have not received a registration message from the wireless network, register your device. In the device options, click

Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.

• Verify that data service is turned on.

• If you use email message filters, verify that the options for email message filters are set correctly.

•Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox

folder, that you want to receive email messages from.

Help Message troubleshooting

• If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to

the Wi-Fi network or log in to the VPN again.

• Verify that your device is not blocking messages. For more information, contact your administrator.

Related topics

Find information about wireless coverage indicators, 211

Turn off data service, 212

Change an email message filter, 45

Forward messages from a specific email message folder to your device, 43

I cannot file email messages

Try performing the following actions:

• Verify that wireless email reconciliation is turned on.

•If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings

tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.

Related topics

Reconcile email messages over the wireless network, 177

I am not receiving SMS text messages

Depending on your wireless service plan, this feature might not be supported.

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive

messages when you return to a wireless coverage area.

The number of new or unopened messages is different than I expected

The number of new or unopened messages includes saved messages and filed messages.

If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email

application on your computer other than your inbox, your device files the message.

Related topics

View messages in a specific folder, 41

Some messages no longer appear on my device

If your BlackBerry® application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes

the oldest messages from a message list. Your device does not delete saved messages.

If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages

that you delete in the email application on your computer are also deleted from your device.

A message or attachment does not appear or is truncated

Try performing the following actions:

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

Help Message troubleshooting

• If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

•If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment

again.

HTML email messages do not appear correctly

Try performing the following actions:

•To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server

that supports this feature. For more information, contact your administrator.

• Wait for a short period of time. Your device receives long messages and attachments in sections.

• Try viewing your message in plain text. Press the Menu key. Click Get Plain Text.

Some email message folders appear dimmed

If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed.

Try performing the following actions:

• Wait for a few seconds. The email message folders might become available after a short period of time.

• Turn off wireless email reconciliation, and then turn it on again.

Related topics

Reconcile email messages over the wireless network, 177

Email message filters are not working correctly

Try performing the following actions:

• Verify that your email message filters are turned on.

•Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.

Related topics

Email message filters, 44

I cannot attach a file to an MMS message

Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.

Try performing the following actions:

• Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).

• Verify that the file is not copyright protected.

• If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.

I cannot use a shortcut to view one type of message in a message list

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts

for your previous device replace the message list shortcuts for your current device.

To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

Related topics

Help Message troubleshooting

View a list of saved searches, 175

Some features are not available on my device

Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might

not be available on your device.

If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some

features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator

appears beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or administrator.

Help Message troubleshooting

Help Attachments

Attachments

Attachment basics

About attachments

You can view several attachment types on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls

files. You can also view .bmp, .gif, .jpg, .png, .tif, and .wmf files, and play .wav and .mp3 files.

If you save an email message that contains an attachment that you have previewed, the email message and the attachment are stored in

the device memory until you delete the email message.

You can download attachments and store them in the device memory. You can also store attachments on a media card. If you delete an

email message that contains an attachment you have downloaded, the attachment is stored in the device memory or on the media card

until you delete it from your device.

To change attachments that you download, you can use third-party editing applications (such as Word to Go™, Slideshow to Go® and

Sheet to Go®) that are designed for use on BlackBerry devices.

Open an attachment

To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a

BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

1. In a message, press the Menu key.

2. If necessary, click Retrieve Attachment Information.

3. Click Open Attachment.

4. If necessary, on the Attachments screen, click an attachment.

5. If necessary, in the dialog box, click an option.

Download an attachment

To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a

BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

1. With the cursor in the body of the message, press the Menu key.

2. Click Download Attachment.

3. Click Download.

4. Highlight the folder that you want to save the attachment in.

5. Press the Menu key.

6. Click Select Folder.

Stop downloading an attachment

1. In a message, highlight an attachment that you are downloading.

Help Attachments

2. Press the Menu key.

3. Click Cancel Download.

Open a link in an attachment

Some attachments might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.

1. In an attachment, click a link.

2. Press the Menu key.

3. Click one of the following menu items:

•Get Link

•Retrieve

To return to the attachment, press the Escape key.

View properties for an attachment

You can view the size, author, publication date, and other attachment properties for an attachment.

1. In an attachment, press the Menu key.

2. Click Retrieve Info or View Info.

Set font options for an attachment

1. In an attachment, press the Menu key.

2. Click Options.

3. Set the font fields.

4. Press the Menu key.

5. Click Save.

Search for text in a message, in an attachment, or on a web page

To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view.

1. In a message, in an attachment, or on a web page, press the Menu key.

2. Click Find.

3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, press the Menu key. Click Find Next.

Help Attachment basics

Document attachments

Open a password-protected .pdf file attachment

To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a

BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

1. When the "Password protected document" message appears, press the Escape key.

2. Press the Menu key.

3. Click Password.

4. Type the password.

5. Press the Enter key.

6. Click Retrieve.

7. Click Yes.

View tracked changes in a document

1. In a document, press the Menu key.

2. Click Show Changes.

To hide tracked changes, press the Menu key. Click Hide Changes.

View the table of contents in a document

Depending on the document type, you might not be able to view the table of contents.

1. In a document, press the Menu key.

2. Click Table of Contents.

To move to a specific heading, click a heading. Click View.

Spreadsheet attachments

Move to a specific cell

1. In a spreadsheet, press the Menu key.

2. Click Go to Cell.

3. Type the cell co-ordinates.

4. Press the Enter key.

View the content of a cell

In a spreadsheet cell, click the trackball.

Help Document attachments

View a list of worksheets

1. In a spreadsheet, press the Menu key.

2. Click Table of Contents.

To move to a specific worksheet, click a worksheet. Click View.

Switch worksheets

1. In a spreadsheet, press the Menu key.

2. Click Next Sheet or Prev Sheet.

Change the size of a column

In a spreadsheet, perform one of the following actions:

• To change the size of a column, click the column label. Click a size.

• To view all the text in a column, click the column label. Click Fit.

• To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the

spreadsheet. Click a size.

• To change the column size for all spreadsheets, press the Menu key. Click Options. Set the Column Width field. Press the

Menu key. Click Save.

Set display options for a spreadsheet

1. In a spreadsheet, press the Menu key.

2. Click Options.

3. Perform any of the following actions:

• To view the gridlines in the spreadsheet, set the Show Gridlines field to Yes.

• To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes.

4. Press the Menu key.

5. Click Save.

Media attachments

View a list of pages in a multi-page .tif file attachment

You can view a list of pages in a multi-page .tif file attachment, such as a scanned fax document saved as a .tif file.

1. In a multi-page .tif file attachment, press the Menu key.

2. Click Table of Contents.

To move to a specific page, click a page.

Help Media attachments

Switch pages in a multi-page .tif file attachment

1. In a multi-page .tif file attachment, press the Menu key.

2. Click Next Page or Prev Page.

Presentation attachments

Switch presentation views

1. In a presentation, press the Menu key.

2. Perform one of the following actions:

• To view text only, click View Text.

• To view text and slides, click View Both.

To view the presentation in its original format, click View Slides.

Switch slides

1. In a presentation, press the Menu key.

2. Click Next Slide or Prev Slide.

Rotate a slide

1. When viewing a slide in slide view, press the Menu key.

2. Click Rotate.

Zoom in to or out from a slide

1. When viewing a presentation in slide view, press the Menu key.

2. Click Zoom.

3. Roll the trackball up or down.

To zoom back to the original slide size, press the Menu key. Click Fit to Screen.

Save a slide

1. When viewing a presentation in slide view, press the Menu key.

2. Click Save Slide.

3. Type a name for the file.

4. Click Save.

Help Presentation attachments

vCard contact attachments

About vCard contact attachments

vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email

message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device.

When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name

of the attached contact.

Open a vCard contact attachment

1. In a message, highlight a vCard® contact attachment.

2. Press the Menu key.

3. Click View Attachment.

Add a contact to your contact list from a vCard contact attachment

1. In a vCard® contact attachment, press the Menu key.

2. Click Add to Contacts or Update Contact.

Attachment shortcuts

• To search for text in an attachment, press F.

• To move to the last cursor position after closing and reopening an attachment, press G.

In a spreadsheet

• To move to a specific cell, press G.

• To view the content of a cell, press the Space key.

• To switch worksheets, press V. Highlight a worksheet. Press the Enter key.

• To view hidden columns or rows, press H. To hide the columns or rows, press H.

In a presentation

• To switch presentation views, press M.

• To move to the next slide when viewing a presentation in slide view, press N.

• To move to the previous slide when viewing a presentation in slide view, press P.

• To move to the last cursor position after closing and reopening a presentation attachment that you were viewing in text view or in

text and slide view, press G.

Help vCard contact attachments

Attachment troubleshooting

A skipped content bar appears in a document

More attachment content is available for you to download to your BlackBerry® device.

To download the content, click the skipped content bar. Click More.

A message or attachment does not appear or is truncated

Try performing the following actions:

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.

• If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.

•If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment

again.

A question mark appears on a slide

A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.

To download the slide, highlight the slide. Press the Menu key. Click Retrieve.

Help Attachment troubleshooting

Help Camera and video camera

Camera and video camera

Depending on your BlackBerry® device, the camera or video camera feature might not be supported.

Take a picture

Depending on your BlackBerry® device, the camera or video camera feature might not be supported.

1. In the camera, if necessary, to zoom in to or out from a subject, roll the trackball up or down.

2. To take a picture, click the trackball.

Note: The approximate number of pictures that you can save to the device memory or the media card appears in the lower-left corner of

the screen. If you save pictures to the device memory, you can insert a media card into your BlackBerry® device to save more pictures.

Related topics

View a picture, 94

Pan a picture

To perform this task, you must zoom in to the picture.

In a picture, roll the trackball.

To close the picture, press the Escape key once in the camera or twice in the media application.

Zoom in to or out from a picture

1. In a picture, press the Menu key.

2. Click Zoom.

3. Roll the trackball up or down.

To zoom back to the original picture size, press the Menu key. Click Fit to Screen.

To close the picture, press the Escape key once in the camera or twice in the media application.

Record a video

To perform this task, you must have a media card inserted in your BlackBerry® device.

Depending on your BlackBerry® device, the camera or video camera feature might not be supported.

1. In the video camera, click the trackball.

2. To pause recording, click the trackball again.

Note: The approximate amount of memory available for saving videos appears in the lower-left corner of the screen.

Related topics

Play a media file, 89

Help Camera and video camera

Camera and video camera options

Change the picture size

The larger the picture, the more memory the picture requires.

1. In the camera, press the Menu key.

2. Click Options.

3. Change the Picture Size field.

4. Press the Menu key.

5. Click Save.

Set picture quality

You can set the fineness of detail that the camera captures in pictures. The finer the detail of a picture, the more memory the picture

requires.

1. In the camera, press the Menu key.

2. Click Options.

3. Set the Picture Quality field.

4. Press the Menu key.

5. Click Save.

Change the default size of the viewfinder

You can hide the status information that appears at the bottom of the screen and view subjects using the full screen.

1. In the camera, press the Menu key.

2. Click Options.

3. Change the Viewfinder Mode field.

4. Press the Menu key.

5. Click Save.

Change the video size and format

The larger the video, the more memory the video requires.

1. In the video camera, press the Menu key.

2. Click Options.

3. Change the Video Format field.

4. Press the Menu key.

5. Click Save.

Change the location for storing pictures or videos

1. In the camera or video camera, press the Menu key.

2. Click Options.

Help Camera and video camera options

3. Perform any of the following actions:

• In the camera, change the Store Pictures and Folder fields.

• In the video camera, change the Folder field.

4. Press the Menu key.

5. Click Save.

Change options to compensate for different lighting conditions in pictures or videos

1. In the camera or video camera, press the Menu key.

2. Click Options.

3. Perform any of the following actions:

• To change the default flash mode for pictures, change the Default Flash Setting field.

• To improve the colors in pictures, in the White Balance field, click the current lighting condition.

• To turn on low-light mode for videos, change the Video Light field.

4. Press the Menu key.

5. Click Save.

Apply a color effect to pictures or videos

You can apply a sepia or black-and-white color effect to pictures that you take or videos that you record.

1. In the camera or video camera, press the Menu key.

2. Click Options.

3. Change the Color Effect field.

4. Press the Menu key.

5. Click Save.

Camera and video camera shortcuts

Depending on your BlackBerry® device, the camera or video camera feature might not be supported.

• To zoom in to a subject before taking a picture, press the Volume Up key.

• To zoom out from a subject before taking a picture, press the Volume Down key.

• To take a picture, press the Right Convenience key.

• To pan up in a picture, press 2.

• To pan down in a picture, press 8.

• To pan right in a picture, press 6.

• To pan left in a picture, press 4.

• To return to the center of a picture, press 5.

• To zoom in to a picture, press 3.

• To zoom out from a picture, press 9.

• To zoom in as much as possible to a picture, press 1.

• To zoom out from a picture as much as possible, press 7.

• To change the size of the viewfinder for a picture, press the Symbol key.

Help Camera and video camera shortcuts

• To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.

Camera and video camera troubleshooting

I cannot save pictures or videos

Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos.

Try performing the following actions:

• If you are trying to save a picture or video to your device memory, delete old data or messages from your device.

• If you are trying to save a picture or video on your media card, delete old media files.

•In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine

or normal pictures.

• Increase the maximum amount of memory available for pictures.

Related topics

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Delete a picture or picture folder, 97

Delete a media file, 94

The flash dims or turns off

If the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power

level drops below 20 percent, the flash might turn off.

Some pictures that I take are blurry

In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera

before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed and the viewfinder is not occupying

the full screen, an exclamation point indicator appears at the bottom of the screen.

Help Camera and video camera troubleshooting

Media

Transferring and downloading media files

About transferring media files

You can connect your BlackBerry® device to your computer to transfer files between your device and your computer, or you can use

Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.

If you connect your device to your computer, you can transfer files quickly between your media card and your computer using mass storage

mode. To manage your media files and preserve the information associated with your media files when you transfer files between your

device and your computer, use the media manager tool of the BlackBerry® Desktop Manager. For more information about using the media

manager tool, see the online help that is available in the Roxio® Media Manager.

If you encrypt the files on a media card and you transfer files to your media card using mass storage mode or Bluetooth technology, your

device does not encrypt the transferred files. If you transfer encrypted files from your media card using mass storage mode or Bluetooth

technology, you cannot decrypt the files on your computer or on a Bluetooth enabled device.

Transfer a file between your device and your computer using the Roxio Media Manager

1. Connect your BlackBerry® device to your computer.

2. On your computer, open the BlackBerry® Desktop Manager.

3. Double-click Media Manager.

4. Drag a file or folder from one location to another.

For more information about transferring and managing media files, see the online help that is available in the Roxio® Media Manager.

Transfer a file between your device and your computer in mass storage mode

Mass storage mode enables you to transfer files between a media card in your BlackBerry® device and your computer when you connect

your device to your computer.

1. Connect your device to your computer.

2. On your computer, double-click My Computer.

3. In the Devices with Removable Storage section, double-click Removable Disk.

4. Drag a file from one location to another.

To exit mass storage mode, disconnect your device from your computer.

Save a song or video from a web page

1. In the browser, click a link for a song or video.

2. Click Save.

3. Type a name for the song or video.

4. Click Save.

Help Media

Receive a media file using Bluetooth technology

To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled

device.

1. In the media application, click a media type.

2. Press the Menu key.

3. Click Receive Using Bluetooth.

4. Click Yes.

5. Click Save.

Send a media file

To perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology.

You can only send media files that you added.

1. In the media application, click a media type.

2. If necessary, click a category.

3. Highlight a media file.

4. Press the Menu key.

5. Click one of the following menu items:

•Send As Email

•Send As MMS

•Send Using Bluetooth

Download a ring tone

Depending on your wireless service plan, this feature might not be supported.

1. In the media application, click Ring Tones.

2. Click All Ring Tones.

3. Press the Menu key.

4. Click Download Ring Tones.

Related topics

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Download a Home screen background

Depending on your wireless service plan, this feature might not be supported.

1. In the media application, click Pictures.

2. Click a category.

3. Press the Menu key.

4. Click Download Images.

Help Transferring and downloading media files

Playing media files and recording voice notes

Play a media file

1. In the media application, click a media type.

2. If necessary, click a category.

3. Click a song, ring tone, video, or voice note.

Note: To view other songs or videos while playing a song or video, press the Menu key. Click Music Library or Video Library.

To stop playing a media file, click the stop icon.

Related topics

Record a video, 83

Transfer a file between your device and your computer using the Roxio Media Manager, 87

Transfer a file between your device and your computer in mass storage mode, 87

Play a song or video on a web page

1. In the browser, click a link for a song or video.

2. Click Open.

Shuffle songs

1. In the media application, click Music.

2. Perform one of the following actions:

• To shuffle all songs, click Shuffle Songs.

• To shuffle all the songs in a category, click a category. Click a song. Press the Menu key. Click Shuffle.

To stop shuffling songs, press the Menu key. Click Shuffle.

Pause a media file

When playing a song, video, or voice note, click the pause icon.

To resume playing the song, video, or voice note, click the play icon.

Fast-forward or rewind a media file

1. When playing a song, video, or voice note, click the progress bar.

2. Roll the trackball to the right or left.

3. Click the trackball.

Help Playing media files and recording voice notes

Play the next or previous song in a category

1. When playing a song, press the Menu key.

2. Click Next Track or Previous Track.

Search for a media file

1. In the media application, click a media type.

2. If necessary, click a category.

3. In the Find field, type part or all of a name for a song, ring tone, video, picture, or voice note.

Record a voice note

1. In the voice notes application, click the record icon.

2. Perform any of the following actions:

• To pause recording, click the pause icon. To resume recording, click the record icon.

• To stop recording, click the pause icon. Click the stop icon.

Adjust the volume

• To increase the volume, press the Volume Up key.

• To decrease the volume, press the Volume Down key.

Amplify the volume

You can amplify the volume for songs, ring tones, and videos.

1. In the media application, press the Menu key.

2. Click Options.

3. Change the Audio Boost field to On.

4. Press the Menu key.

5. Click Save.

Improve sound quality for media files

You can only improve sound quality when you use stereo headphones with your BlackBerry® device.

1. In the media application, press the Menu key.

2. Click Options.

3. Change the Headset Equalizer field.

4. Press the Menu key.

5. Click Save.

Help Playing media files and recording voice notes

Keep backlighting on when you play a video

By default, the backlighting is designed to turn off after a period of time to conserve battery power.

1. In the media application, press the Menu key.

2. Click Options.

3. Change the Turn Off Auto Backlighting field to No.

4. Press the Menu key.

5. Click Save.

About using a headset

You can purchase an optional headset to use with your BlackBerry® device.

If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a

headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a

video in the media application.

For more information about using the headset, see the documentation that came with your headset.

Managing media files

Playlists

About playlists

You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your

BlackBerry® device. You create an automatic playlist by specifying criteria for artists, albums, or genres of songs. When you add a song

to your device that meets the criteria, your device adds it to the playlist automatically. An indicator appears beside automatic playlists in

your list of playlists.

Create a standard playlist

1. In the media application, click Music.

2. Click Playlists.

3. Click New Playlist.

4. Click Standard Playlist.

5. Type a name for the playlist.

6. Press the Menu key.

7. Click Add Songs.

8. Click a song.

9. To add more songs, repeat steps 6 to 8.

Help Managing media files

10. Press the Menu key.

11. Click Save.

Change a standard playlist

1. In the media application, click Music.

2. Click Playlists.

3. Highlight a standard playlist.

4. Press the Menu key.

5. Click View.

6. Perform any of the following actions:

• To add a song, press the Menu key. Click Add Songs. Click a song.

•To change the order of songs, highlight a song. Press the Menu key. Click Move. Roll the trackball to the new location. Click the

trackball.

• To delete a song, highlight a song. Press the Menu key. Click Delete.

7. Press the Menu key.

8. Click Save.

Create an automatic playlist

1. In the media application, click Music.

2. Click Playlists.

3. Click New Playlist.

4. Click Automatic Playlist.

5. Type a name for the playlist.

6. Click the plus sign (+) beside Artists, Albums, or Genres.

7. Click an artist, album, or genre.

8. To add more criteria, repeat steps 6 and 7.

9. Press the Menu key.

10. Click Save.

To view the songs in the playlist, press the Menu key. Click View Songs.

Repeat a playlist

1. In the media application, click Music.

2. Click Playlists.

3. Click a playlist.

4. Press the Menu key.

5. Click Repeat.

To stop repeating a playlist, press the Menu key. Click Repeat.

Help Managing media files

Rename a playlist

1. In the media application, click Music.

2. Click Playlists.

3. Highlight a playlist.

4. Press the Menu key.

5. Click Rename.

6. Type a name for the playlist.

7. Click Save.

Delete a playlist

1. In the media application, click Music.

2. Click Playlists.

3. Highlight a playlist.

4. Press the Menu key.

5. Click Delete.

View properties for a media file

1. In the media application, click a media type.

2. If necessary, click a category.

3. Highlight a media file.

4. Press the Menu key.

5. Click Properties.

Change the amount of memory available for media files

To optimize the performance of your BlackBerry® device, you can change the amount of memory that your device allocates for media files.

1. In the media application, press the Menu key.

2. Click Options.

3. Perform any of the following actions:

• To change the maximum amount of device memory available for all media files, change the Device Memory Limit field.

• To change the minimum amount of device memory available for pictures, change the Reserved Pictures Memory field.

4. Press the Menu key.

5. Click Save.

Rename a media file

You can only rename songs, ring tones, videos, or voice notes that you added.

1. In the media application, press the Menu key.

2. Click Explore.

3. Navigate to a folder that contains songs, ring tones, videos, or voice notes.

4. Highlight a song, ring tone, video, or voice note.

Help Managing media files

5. Press the Menu key.

6. Click Rename.

7. Type a name for the file.

8. Click Save.

Move a media file

You can only move songs, ring tones, videos, or voice notes that you added.

1. In the media application, press the Menu key.

2. Click Explore.

3. Navigate to a folder that contains media files.

4. Highlight a media file.

5. Press the Menu key.

6. Click Move.

7. Navigate to the new location.

8. Click a folder.

9. Click Move Into.

Delete a media file

You can only delete songs, ring tones, videos, or voice notes that you added.

1. In the media application, click a media type.

2. If necessary, click a category.

3. Highlight a song, ring tone, video, or voice note.

4. Press the Menu key.

5. Click Delete.

Note: If you delete a ring tone that you use in a notification profile, the notification profile uses the default ring tone.

Related topics

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Viewing pictures

View a picture

1. In the media application, click Pictures.

2. Click a category.

3. Click a picture.

Related topics

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Transfer a file between your device and your computer using the Roxio Media Manager, 87

Transfer a file between your device and your computer in mass storage mode, 87

Help Viewing pictures

Use a picture as the Home screen background

1. In the media application, click Pictures.

2. Click a category.

3. Highlight a picture.

4. Press the key.

5. Click Set As Home Screen Image.

To clear the picture from the Home screen, press the key. Click Reset Home Screen Image.

View pictures as a slide show

A slide show displays all pictures in a category or folder.

1. In the media application, click Pictures.

2. Click a category.

3. If necessary, click a folder.

4. Highlight a picture.

5. Press the Menu key.

6. Click View Slide Show.

To close the slide show, press the Escape key.

Change the number of seconds between slides in a slide show

1. In the media application, press the Menu key.

2. Click Options.

3. Change the Slide Show Interval field.

4. Press the Menu key.

5. Click Save.

View pictures by name

1. In the media application, click Pictures.

2. Click a category.

3. Press the Menu key.

4. Click View List.

Zoom in to or out from a picture

1. In a picture, press the Menu key.

2. Click Zoom.

3. Roll the trackball up or down.

To zoom back to the original picture size, press the Menu key. Click Fit to Screen.

Help Viewing pictures

To close the picture, press the Escape key once in the camera or twice in the media application.

Pan a picture

To perform this task, you must zoom in to the picture.

In a picture, roll the trackball.

To close the picture, press the Escape key once in the camera or twice in the media application.

Rotate a picture

1. In a picture, press the Menu key.

2. Click Rotate.

The picture turns 90 degrees in a clockwise direction.

Managing pictures

Save a picture

Save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card.

1. Open a picture attachment or highlight a picture on a web page.

2. Press the Menu key.

3. Click Save Image.

4. Click Save.

Sort pictures

1. In the media application, press the Menu key.

2. Click Options.

3. Change the Sort By field.

4. Press the Menu key.

5. Click Save.

Hide album art from picture folders

If you hide album art from picture folders, the album art still displays when you play songs.

1. In the media application, press the Menu key.

2. Click Options.

3. Click Exclude Folders.

4. Click the folders that contain album art that you want to hide.

Help Managing pictures

Rename a picture or picture folder

You can only rename pictures or picture folders that you transferred to your BlackBerry® device.

1. In the media application, click Pictures.

2. Click a category.

3. Highlight a picture or picture folder.

4. Press the Menu key.

5. Click Rename.

6. Type a name for the picture or picture folder.

7. Click Save.

Move a picture

You can only move pictures that you added.

1. In the media application, click Pictures.

2. Click a category.

3. Highlight a picture.

4. Press the Menu key.

5. Click Move.

6. Navigate to the new location.

7. Highlight a picture folder.

8. Press the Menu key.

9. Click Move Into.

Delete a picture or picture folder

You can only delete pictures or picture folders that you added to your BlackBerry® device.

1. In the media application, click Pictures.

2. Click a category.

3. Navigate to a picture or picture folder.

4. Highlight a picture or picture folder.

5. Press the Menu key.

6. Click Delete.

Related topics

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Help Managing pictures

Media card and mass storage mode options

About media cards

You can insert a microSD media card into your BlackBerry® device to take videos and extend the memory that is available on your device

for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your device,

see the printed documentation that came with your device.

Format a media card

If you format a media card, all the files on the media card are deleted.

1. In the device options, click Memory.

2. Press the Menu key.

3. Click Format.

View the amount of available memory

To view the amount of memory available for application data or for storing files on a media card, in the device options, click Memory.

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About file encryption

File encryption is designed to protect the data that you store on a media card that can be inserted in your BlackBerry® device. You can

encrypt the files on your media card using an encryption key that your device generates, a device password, or both.

If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the

media card is inserted in your device. If you encrypt the files using a device password, you can access the files on your media card in any

device that you insert your media card into, as long as you know the password for the device.

Encrypt the files on a media card

1. In the device options, click Memory.

2. Perform one of the following actions:

• To encrypt files using an encryption key that your device generates, change the Encryption Mode field to Device.

• To encrypt files using a device password, change the Encryption Mode field to Security Password.

• To encrypt files using an encryption key and a device password, change the Encryption Mode field to Security Password &

Device.

3. Change the Encrypt Media Files field to Yes.

4. Press the Menu key.

5. Click Save.

To stop encrypting the files on a media card, change the Encryption Mode field to None.

Help Media card and mass storage mode options

Related topics

Set a device password, 227

Turn off media card support

1. In the device options, click Memory.

2. Change the Media Card Support field to Off.

3. Press the Menu key.

4. Click Save.

Turn off mass storage mode

1. In the device options, click Memory.

2. Change the Mass Storage Mode Support field to Off.

3. Press the Menu key.

4. Click Save.

Turn off the mass storage mode prompt

1. In the device options, click Memory.

2. Change the Auto Enable Mass Storage Mode When Connected field to Yes or No.

3. Press the Menu key.

4. Click Save.

Media shortcuts

• To pause a song or video, press the Mute key. To resume playing a video or song, press the Mute key.

• To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key.

• To play the next song in a category, press N.

• To play the previous song in a category, press P.

• To play the next song in a playlist, press and hold the Volume Down key.

• To play the previous song in a playlist, press and hold the Volume Up key.

• To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press

the Volume Up key four times quickly.

• To rotate a picture, press L.

• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.

• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.

• To fit a picture to the screen size, press 1.

Help Media shortcuts

Media troubleshooting

I cannot play a song or video on a web page

Your BlackBerry® device might not support the size or file format of the song or video file.

I cannot open media files

Try performing the following actions:

•If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your

device from the computer or turn off mass storage mode.

•If you are trying to open a media file on your computer using mass storage mode, verify that you have closed the media manager

tool of the BlackBerry® Desktop Manager.

•If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify

that mass storage mode is turned off on your device.

• If you encrypted the media files on your media card using an encryption key that your device generated and you are trying to

open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file,

insert the media card into the BlackBerry device that you used to encrypt the file. In the memory options, change the Encryption

Mode field to None or Security Password.

Related topics

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Encrypt the files on a media card, 98

My device does not recognize my media card

Try performing the following actions:

• Verify that your media card is inserted in your BlackBerry® device correctly. For more information about inserting a media card

into your device, see the printed documentation that came with your device.

• In your media card options, if there is message to format your media card, disconnect your device from your computer. Turn off

mass storage mode. Format the media card. Turn on mass storage mode.

Related topics

Turn off mass storage mode, 99

Format a media card, 98

My device is not using the correct ring tone or Home screen background

If you are using a ring tone or Home screen background picture that you encrypted on the media card using your BlackBerry® device

password and you reset your device, unlock your device.

Related topics

Lock the device, 227

Help Media troubleshooting

100

Some features are not available on my device

Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might

not be available on your device.

If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some

features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator

appears beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or administrator.

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Browser

Browser basics

Browsing web pages

Visit a web page

Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the

charges associated with using each browser, contact your wireless service provider.

1. In the browser, perform one of the following actions:

• If a web address field appears on the screen, type a web address.

•If a web address field does not appear on the screen, press the key. Click Go To. Type a web address.

2. Press the Enter key.

Search the Internet

To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service that

supports this feature. For more information, contact your wireless service provider.

1. In the browser, perform one of the following actions:

• If the Search here field appears on the screen, type the search terms.

• If the Search here field does not appear on the screen, press the Menu key. Click Go To. Type the search terms.

2. Press the Enter key.

Switch browser views

You can view web pages in Column view or Page view. Column view displays web pages in a mobile view format. Page view displays web

pages in a wide screen format that is similar to the format that the browser on your computer uses to display web pages.

1. On a web page, press the Menu key.

2. Click Column View or Page View.

Zoom in to or out from a web page

1. On a web page, press the Menu key.

2. Click Zoom In or Zoom Out.

To zoom back to the original web page size, press the Escape key.

Move back or forward a web page

1. On a web page, press the Menu key.

2. Click Back or Forward.

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Refresh a web page

1. On a web page, press the Menu key.

2. Click Refresh.

Save a web page to a message list

A saved web page displays content that was current at the time that you saved the web page.

1. On a web page, press the Menu key.

2. Click Save Page.

3. Click OK.

Stop loading a web page

1. When a web page is loading, press the Menu key.

2. Click Stop.

Search for text in a message, in an attachment, or on a web page

To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view.

1. In a message, in an attachment, or on a web page, press the Menu key.

2. Click Find.

3. Type the text.

4. Press the Enter key.

To search for the next instance of the text, press the Menu key. Click Find Next.

View a list of web pages you visited recently

1. On a web page, press the Menu key.

2. Click History.

Return to the home page

1. On a web page, press the Menu key.

2. Click Home.

Close the browser

1. In the browser, press the Menu key.

2. Click Close.

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Viewing, copying, and forwarding addresses

View the address for a web page

1. On a web page, press the Menu key.

2. Click Page Address.

View the address for a link or picture

1. On a web page, highlight or pause on a link or picture.

2. Press the Menu key.

3. Click Link Address or Image Address.

Copy an address for a web page, link, or picture

1. On a web page, perform one of the following actions:

• Highlight or pause on a link. Press the Menu key. Click Link Address.

• Highlight or pause on a picture. Press the Menu key. Click Image Address.

• Press the Menu key. Click Page Address.

2. Click Copy Address.

To paste the address, press the Menu key. Click Paste.

Send a web page address

1. On a web page, press the Menu key.

2. Click Send Address.

3. Click a message type.

To return to the browser after you send the message, press the Escape key.

Send a link or picture from a web page

1. On a web page, highlight or pause on a link or picture.

2. Press the Menu key.

3. Click Link Address or Image Address.

4. Click Send Address.

5. Click a message type.

To return to the browser after you send the message, press the Escape key.

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Viewing pictures and playing media files

Play a song or video on a web page

1. In the browser, click a link for a song or video.

2. Click Open.

Save a song or video from a web page

1. In the browser, click a link for a song or video.

2. Click Save.

3. Type a name for the song or video.

4. Click Save.

View a full picture on a web page

1. On a web page, highlight or pause on a picture.

2. Press the Menu key.

3. Click Full Image.

Zoom in to or out from a picture

1. In a picture, press the Menu key.

2. Click Zoom.

3. Roll the trackball up or down.

To zoom back to the original picture size, press the Menu key. Click Fit to Screen.

To close the picture, press the Escape key once in the camera or twice in the media application.

Browser bookmarks

About bookmarks for web pages

You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to

check the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear

in italic.

Add a bookmark for a web page

1. On a web page, press the Menu key.

2. Click Add Bookmark.

3. In the Auto Synchronize field, set how often the browser should check for updates to the web page.

4. In the Start time field, set the time of day when the browser should start checking for updates.

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5. Click Add.

If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web page online.

Change a bookmark for a web page

1. In the browser, press the Menu key.

2. Click Bookmarks.

3. Highlight a bookmark.

4. Press the Menu key.

5. Click Edit Bookmark.

6. Change the bookmark.

7. Click Accept.

Send a bookmark for a web page

1. In the browser, press the Menu key.

2. Click Bookmarks.

3. Highlight a bookmark.

4. Press the Menu key.

5. Click Send Bookmark.

6. Click a message type.

To return to the browser after you send the message, press the Escape key.

Delete a bookmark for a web page

1. In the browser, press the Menu key.

2. Click Bookmarks.

3. Highlight a bookmark.

4. Press the Menu key.

5. Click Delete Bookmark.

Add a bookmark folder for web pages

1. In the browser, press the Menu key.

2. Click Bookmarks.

3. Highlight a bookmark folder.

4. Press the Menu key.

5. Click Add Subfolder.

File a bookmark for a web page

1. In the browser, press the Menu key.

2. Click Bookmarks.

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3. Highlight a bookmark.

4. Press the Menu key.

5. Click Move Bookmark.

6. Roll the trackball to the new location.

7. Click the trackball.

Rename a bookmark folder for web pages

You can only rename folders that you created.

1. Highlight a folder.

2. Press the Menu key.

3. Click Rename Folder.

Delete a bookmark folder for web pages

You can only delete folders that you created.

1. Highlight a folder.

2. Press the Menu key.

3. Click Delete Folder.

Web feeds

About web feeds

Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions

for updated web site content. For example, if you open a sports web feed for a news web site, you can scan a list of sports stories that the

web site has published since the last time that you checked the web feed. If a title interests you, you can view the web feed content, or if

an audio version of the content is available, you can listen to the web feed content.

You can open web feeds on web pages, or you can subscribe to web feeds and open them from your bookmark list. In your bookmark list,

web feeds that have been updated since the last time you checked them appear in italic. In a web feed, unopened web feed titles appear

in bold.

If one or more web feeds are available on a web page, the Add Web Feed option appears in the menu.

Subscribe to a web feed

1. On a web page, press the Menu key.

2. Click Add Web Feed.

3. Select the check box beside a web feed.

4. In the Auto Synchronize field, set how often the browser should check for updates to the web feed.

5. In the Start time field, set the time of day when the browser should start checking for updates.

6. Click Add.

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View web feed content

1. In a web feed, highlight a title.

2. Press the Menu key.

3. Perform one of the following actions:

• To view a summary of the story, click Show Description.

• To view the full story, click Read Story.

To hide a description, highlight a title. Press the Menu key. Click Hide Description.

Listen to web feed content

If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed

content that does not exceed 5 MB. If your device is associated with an email account that uses the BlackBerry® Enterprise Server, you

might not be able to listen to web feed content that exceeds 128 KB. For more information, contact your administrator.

1. In a web feed, highlight a title.

2. Press the Menu key.

3. Click Get Audio.

Mark a web feed title as opened or unopened

In a web feed, perform one of the following actions:

• Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened.

• Highlight a date field. Press the Menu key. Click Mark Prior Opened.

Change a web feed

1. On a web page, press the Menu key.

2. Click Bookmarks.

3. Highlight a web feed.

4. Press the Menu key.

5. Click Edit Bookmark.

6. Change the web feed.

7. Click Accept.

File a web feed

1. On a web page, press the Menu key.

2. Click Bookmarks.

3. Highlight a web feed.

4. Press the Menu key.

5. Click Move Bookmark.

6. Roll the trackball to the new location.

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7. Click the trackball.

Delete a web feed

1. On a web page, press the Menu key.

2. Click Bookmarks.

3. Highlight a web feed.

4. Press the Menu key.

5. Click Delete Bookmark.

Browser options

Change the default browser view

1. In the browser, press the Menu key.

2. Click Options.

3. Click General Properties.

4. Change the Default View field.

5. Press the Menu key.

6. Click Save Options.

Change the home page or start page

Depending on your wireless service provider, you might not be able to change the home page.

1. In the browser, press the Menu key.

2. Click Options.

3. Click Browser Configuration.

4. Perform any of the following actions:

• In the Home Page Address field, type a web address.

• Change the Start Page field.

5. Press the Menu key.

6. Click Save Options.

Change JavaScript options

1. In the browser, press the Menu key.

2. Click Options.

3. Click Browser Configuration.

4. Select any of the following check boxes:

•Support JavaScript

•Allow JavaScript popups

•Terminate slow running scripts

5. Press the Menu key.

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6. Click Save Options.

Change options for pictures and animation on web pages

1. In the browser, press the Menu key.

2. Click Options.

3. Perform any of the following actions:

• To stop displaying pictures, click Browser Configuration. Change the Show Images field.

• To change the quality of pictures, click General Properties. Change the Image Quality field.

•To change the number of times that animated graphics repeat, click General Properties. Change the Repeat Animations field.

4. Press the Menu key.

5. Click Save Options.

Change display options for web pages

1. In the browser, press the Menu key.

2. Click Options.

3. Click Browser Configuration.

4. Perform any of the following actions:

• To view background images, select the Use Background Images check box.

• To change the browsing experience, change the Browser Identification field.

5. Press the Menu key.

6. Click Save Options.

Change font options for web pages

1. In the browser, press the Menu key.

2. Click Options.

3. Click General Properties.

4. Perform any of the following actions:

• Change the Default Font Family and Default Font Size fields.

• Change the Minimum Font Style and Minimum Font Size fields.

5. Press the Menu key.

6. Click Save Options.

Set the character encoding for all web pages

By default, your BlackBerry® device uses the optimal character encoding for a web page.

1. On a web page, press the Menu key.

2. Click Set Encoding.

3. Clear the Auto mode check box.

4. Set the Default charset field.

5. Click OK.

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Receive a prompt before closing the browser or running a script

1. In the browser, press the Menu key.

2. Click Options.

3. Click General Properties.

4. Select any of the following check boxes:

•Prompt Before Closing Browser On Escape

•Prompt Before Closing Modified Pages

•Prompt Before Running WML Scripts

5. Press the Menu key.

6. Click Save Options.

Clear a browser cache

1. In the browser, press the Menu key.

2. Click Options.

3. Click Cache Operations.

4. Beside a cache type, click Clear.

5. Press the Escape key.

Clear the browser history

1. In the browser, press the Menu key.

2. Click Options.

3. Click Cache Operations.

4. Click Clear History.

5. Press the Escape key.

About browser configurations

The browser on your BlackBerry® device supports multiple browser configurations for optimizing your browsing experience.

If your BlackBerry device is associated with an email account that uses a BlackBerry® Enterprise Server that supports the BlackBerry

Browser, you can use the BlackBerry Browser configuration to browse the Internet and your organization's intranet. If you use the BlackBerry

Browser configuration, you might not be able to change some browser options.

You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or

access ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device

or might use a different name. For more information about the Internet Browser configuration, contact your wireless service provider.

You can use the WAP Browser configuration to access web pages from your wireless service provider that enable you to configure your

account information and subscribe to services such as voice mail.

If you are in a Wi-Fi® coverage area, you can log in to a Wi-Fi access point and use the Hotspot Browser to browse web pages. If your

device is associated with an email account that uses a BlackBerry Enterprise Server, your organization might prevent the Hotspot Browser

from appearing, or might restrict you from using the Hotspot browser to browse web pages.

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Set the default browser configuration

1. In the device options, click Advanced Options.

2. Click Browser.

3. Set the Default browser configuration field.

4. Press the Menu key.

5. Click Save.

Browser security

About TLS

The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet

through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using

Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase

security, you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption

for all other communication between your device and the BlackBerry Enterprise Server.

About WTLS

The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry® device sends and receives over the Internet

through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between

the WAP gateway and content servers is encrypted using TLS or SSL.

Manage browser security

1. In the device options, click Security Options.

2. Click TLS or WTLS.

3. Set the security options.

4. Press the Menu key.

5. Click Save.

TLS options

TLS Default:

Specify the type of TLS or SSL connection that your browser uses for HTTP connections. To use a direct TLS or SSL connection, change

this field to Handheld. To use Triple DES and TLS or SSL, change this field to Proxy.

Allow HTTPS Redirections:

Specify whether a prompt appears before a secure web page redirects your browser to another web page.

Protocol:

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Specify the protocol that your BlackBerry® device uses for TLS connections between the browser and content servers.

Encryption Strength:

Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data

that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-

bit encryption or 56-bit encryption, change this field to Allow Weak.

Allow FIPS Algorithms Only:

Specify whether your browser accepts and sends data that is encrypted using only FIPS-approved algorithms.

Prompt for Server Trust:

Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have

an authentication certificate for.

Prompt for Domain Name:

Specify whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication

certificate for the content server does not match the web address that the browser is trying to connect to.

Prompt for Certificate:

Specify whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your

device has more than one certificate that you use to authenticate with content servers.

Prompt if Client Cert Not Found:

Specify whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate

that can be used to authenticate with the content server.

Default Client Cert:

Specify the certificate that your browser uses to authenticate with content servers.

WTLS options

Encryption Strength:

Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data

that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-

bit encryption or 56-bit encryption, change this field to Allow Weak.

Prompt for Server Trust:

Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have

an authentication certificate for.

Add a trusted content server

Add content servers to your trusted content server list to accelerate the authentication process when you are authenticating with a content

server.

1. In the device options, click Security Options.

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2. Click TLS.

3. Press the Menu key.

4. Click Add Host.

5. Perform one of the following actions:

• If the TLS Default field is set to Proxy, in the Host Name field, type the web address for the content server.

• If the TLS Default field is set to Handheld, in the Host Name field, type the web address for the content server. Set the

Certificate field to the client certificate that you want to use to authenticate with the content server.

6. Click OK.

7. Press the Menu key.

8. Click Save.

Browser push

About browser push

Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available.

For example, you can use browser push to receive updates for weather reports, stock quotes, or breaking news. When your device receives

an update, a new browser push message might appear in a message list or, an icon on the Home screen or in the application list might

change to indicate that new information is available. The web application might also push updated information to your browser cache

without notifying you. If information is pushed to your browser cache, the information is available on your device even when your device

is not connected to the wireless network.

Your device supports different types of browser push messages. Service loading messages and service indication messages include updated

information. Other browser push messages include messages that appear in your browser cache.

Turn off browser push

1. In the device options, click Advanced Options.

2. Click Browser Push.

3. Perform one of the following actions:

• To reject all browser push messages, clear the Enable Push, Enable MDS Push, and Enable WAP Push check boxes.

•To reject browser push messages through a BlackBerry® Enterprise Server or BlackBerry® Internet Service, clear the Enable MDS

Push check box.

• To reject browser push messages through WAP gateways, clear the Enable WAP Push check box.

4. Press the Menu key.

5. Click Save.

Browser push options

Process MDS:

Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® Enterprise Server or BlackBerry® Internet

Service.

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MDS Hosts:

Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry

Enterprise Servers or BlackBerry Internet Services.

Process SMSC:

Set whether your device accepts SMS-based browser push messages.

SMSC Hosts:

Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC

host, type the phone number for the SMSC host.

Process IP:

Set whether your device accepts browser push messages that web applications send through a WAP gateway.

IP Hosts:

Set which WAP gateways your device accepts browser push messages from. To accept browser push messages from a specific IP host,

type the IP address for the WAP gateway.

Browser shortcuts

• To insert a period (.) in the web address field, press the Space key.

• To insert a slash mark (/) in the web address field, press the Shift key and the Space key.

• To stop loading a web page, press the Escape key.

• To close the browser, hold the Escape key.

On a web page

• To switch between Column view and Page view, press Z.

• To zoom in to a web page, press I.

• To zoom out from a web page, press O.

• To move to a specific web page, press G.

• To return to the home page, press H.

• To turn on support for JavaScript, press J.

• To open the bookmark list, press K.

• To add a bookmark, press A.

• To view a list of web pages that you have visited recently, press Y.

• To refresh a web page, press R.

• To view the web page address for a link, highlight a link. Press L.

• To view the web page address for a web page, press P.

• To follow a link, highlight or pause on the link. Press the Enter key.

• To hide the banner, press U. To view the banner, press U.

• To open the browser options, in the browser, press S.

Navigate a web page

• To move up a screen, press the Shift key and the Space key.

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• To move down a screen, press the Space key.

• To move to the top of a web page, press T.

• To move to the bottom of a web page, press B.

Browser troubleshooting

No browser is available on my device

Depending on your wireless service plan, this feature might not be supported.

Verify that your BlackBerry® device is connected to the wireless network.

I cannot set up automatic synchronization for bookmarks

When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off.

Related topics

Protect your device data, 231

I cannot play a song or video on a web page

Your BlackBerry® device might not support the size or file format of the song or video file.

I receive a prompt to switch browsers when streaming a song or video

If you receive a prompt to switch browsers, you cannot stream songs or videos with the browser configuration that you are using. If you

switch to the WAP Browser, extra fees might apply. For more information, contact your wireless service provider or administrator.

To stop receiving this prompt, in the browser options, click General Properties. Clear the Prompt Before Switching to WAP for streaming

media check box.

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Date, time, and alarm

Set the date and time

1. In the clock, press the Menu key.

2. Click Options.

3. Click Set Time.

4. Click the Time field.

5. Roll the trackball to select a time.

6. Click the Time field.

7. Press the Menu key.

8. Click Save.

Get the date and time from the wireless network automatically

To perform this task, your BlackBerry® device must be connected to the wireless network.

1. In the clock, press the Menu key.

2. Click Options.

3. Click Set Time.

4. Change the Time Zone field.

5. Perform one of the following actions:

• To get the date and time from the wireless network that your device is connected to, change the Date/Time Source field to

Network.

• To get the date and time from the BlackBerry network, change the Date/Time Source field to BlackBerry.

6. Press the Menu key.

7. Click Update Time.

8. Press the Menu key.

9. Click Save.

To set the time yourself, change the Date/Time Source field to Off.

Related topics

I cannot connect to a Wi-Fi network or log in to a VPN using a software token, 257

Change what appears on the display when your device is charging

1. In the clock, press the Menu key.

2. Click Options.

3. Change the When Charging field.

4. Press the Menu key.

5. Click Save.

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Change the clock face

You can set a different clock face for the clock, stopwatch and timer.

1. In the clock, press the Menu key.

2. Click Options.

3. Set the Clock Face, Stopwatch Face or Timer Face fields.

4. Press the Menu key.

5. Click Save.

Display a second time zone

You can display a second clock to show another time zone. For example, you can see the local time and your home time while you are

traveling.

1. In the clock, press the Menu key.

2. Click Options.

3. Set the Home Time Zone field.

4. Press the Menu key.

5. Click Save.

Turn on bedside clock mode

You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages.

1. In the clock, press the Menu key.

2. Click Enter Bedside Mode.

To turn off bedside clock mode, press the Escape key.

Related topics

Set options for bedside clock mode, 120

Set options for bedside clock mode

1. In the clock, press the Menu key.

2. Click Options.

3. In the Bedside Mode section, perform any of the following actions:

• To receive LED notification when bedside clock mode is turned on, change the Disable LED field to No.

• To turn off the connection to the wireless network, so that your device does not receive phone calls or messages when bedside

clock mode is turned on, change the Disable Radio field to Yes.

• To turn off screen dimming when bedside clock mode is turned on, change the Dim Screen field to No.

4. Press the Menu key.

5. Click Save.

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Turn on the alarm

1. In the clock, press the Menu key.

2. Click Set Alarm.

3. Roll the trackball over the text beside the alarm time to highlight On or Weekdays.

4. Press the Escape key.

5. Click Save.

In the device status section of the Home screen, a clock indicator appears.

Related topics

Turn off your device, 221

Silence the alarm

• If snooze is not turned on, press any key.

• If snooze is turned on, click Snooze.

Related topics

Silence your device, 148

Change alarm notification options

1. In the clock, press the Menu key.

2. Click Options.

3. In the Alarm section, change the Alert Type, Alarm Tune, Volume, Snooze Time, and Number of Vibrations fields.

4. Press the Menu key.

5. Click Save.

Use the stopwatch

1. In the clock, press the Menu key.

2. Click Stopwatch.

3. Click the start/stop icon.

4. Perform any of the following actions:

• To record lap times, click the lap icon.

• To stop timing, click the start/stop icon again.

• To send the results, press the Menu key. Click Send Results. Click a message type.

Set the timer

1. In the clock, press the Menu key.

2. Click Timer.

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3. Press the Menu key.

4. Click Set Timer.

5. Type the length of time to count down.

6. Click Start.

If you exit the clock application, the timer continues to count down.

Change timer notification options

1. In the clock, press the Menu key.

2. Click Options.

3. In the Countdown Timer section, change the Timer Tune, Volume, or Vibrate fields.

4. Press the Menu key.

5. Click Save.

Date, time, and alarm troubleshooting

The time on my device is incorrect

1. In the clock options, click Set Time.

2. Try performing the following actions:

• If you have traveled to a different time zone, set the Time Zone field to display the correct time zone.

• If you have set the Date/Time Source field to Network, try setting the Date/Time Source field to BlackBerry.

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Personal organizer

Contacts

Contact basics

Add a contact

1. In the contact list, click Add Contact.

2. Type the contact information.

3. Press the key.

4. Click Save.

Add a contact from a message, call log, or web page

1. In a message, a call log, or on a web page, highlight a contact.

2. Press the Menu key.

3. Click Add to Contacts.

4. Type the contact information.

5. Press the Menu key.

6. Click Save.

Name a custom contact list field

If you change the name of a custom contact list field, it changes for all contacts.

1. When adding or changing a contact, highlight the User1, User2, User3, or User4 field.

2. Press the Menu key.

3. Click Change Field Name.

4. Type a name for the custom contact list field.

5. Press the Enter key.

You can synchronize custom contact list fields on your BlackBerry® device with the email application on your computer. For more

information about synchronizing custom contact list fields, see the BlackBerry Desktop Software Online Help.

About pauses and waits

Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the

main phone number, your BlackBerry® device either pauses before dialing the additional numbers (pause) or prompts you to type them

(wait).

Add a pause or a wait to a phone number

1. After typing the main part of a phone number in a phone number field, press the Menu key.

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2. Click Add Pause or Add Wait.

3. Type the additional numbers.

4. Press the Menu key.

5. Click Save.

Related topics

Make a call, 15

View a contact

In the contact list, click a contact.

Change a contact

1. In the contact list, highlight a contact.

2. Press the Menu key.

3. Click Edit.

4. Change the contact information.

5. Press the Menu key.

6. Click Save.

Related topics

I cannot send messages, 70

Delete a contact

1. In the contact list, highlight a contact.

2. Press the Menu key.

3. Click Delete.

Search for contacts in your organization's address book

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your administrator.

1. In the contact list, press the Menu key.

2. Click Lookup.

3. Type part or all of a contact name.

4. Press the Enter key.

Related topics

Send an email message, 38

Manage contact lookup results

1. In the contact lookup results, highlight a contact.

2. Press the Menu key.

3. Perform one of the following actions:

• To add a contact to your contact list, click Add to Contacts.

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• To add all the contacts, click Add All to Contacts.

• To view information for a contact, click View.

• To delete a contact from the contact lookup results, click Delete.

• To delete the contact lookup results, click Delete Lookup.

• To start a new contact lookup, click Lookup.

Customizing contacts

About custom ring tones

You can assign a custom ring tone to a contact without changing other notifications.

Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a

new profile exception appears with your notification profiles as "Calls From <contact>". Notification profile exceptions are shared between

your contacts and your notification profiles and changes that you make in one application are made in the other application.

Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.

Assign a ring tone to a contact

1. In the contact list, highlight a contact.

2. Press the Menu key.

3. Click Edit.

4. Press the Menu key.

5. Click Add Custom Ring Tone.

6. Change the Custom Ring Tone field.

7. Press the Menu key.

8. Click Save.

Add a caller ID picture for a contact

1. In the contact list, highlight a contact.

2. Press the Menu key.

3. Click Add Picture.

4. Highlight a picture.

5. Press the Menu key.

6. Click Select.

7. Center the picture in the box.

8. Press the Menu key.

9. Click Crop and Save.

Change the caller ID picture for a contact

1. In the contact list, highlight a contact.

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2. Press the Menu key.

3. Click Edit.

4. Highlight the caller ID picture.

5. Press the Menu key.

6. Click Replace Picture.

7. Highlight a picture.

8. Press the Menu key.

9. Click Select.

10. Center the picture in the box.

11. Press the Menu key.

12. Click Crop and Save.

Delete the caller ID picture for a contact

1. In the contact list, highlight a contact.

2. Press the Menu key.

3. Click Edit.

4. Highlight the caller ID picture.

5. Press the Menu key.

6. Click Delete Picture.

7. Press the Menu key.

8. Click Save.

Mailing lists

Related topics

Send an email message, 38

Send a PIN message, 39

Send an SMS text message, 39

Send an MMS message, 39

About mailing lists

You can use mailing lists when you send email, PIN, SMS text, or MMS messages.

Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer.

Create a mailing list

1. In the contact list, press the Menu key.

2. Click New Group.

3. Type a name for the mailing list.

4. Press the Menu key.

5. Click Add Member.

6. Click a contact.

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7. To add another contact, repeat steps 4 to 6.

8. Press the Menu key.

9. Click Save Group.

Change a mailing list

1. In the contact list, highlight a mailing list.

2. Press the Menu key.

3. Click Edit Group.

4. Click a contact.

5. Click one of the following menu items:

•Add Member

•Change Member

•Delete Member

6. Press the Menu key.

7. Click Save Group.

Note: When you delete a contact from a mailing list, the contact remains in your contact list.

View a mailing list

In the contact list, click a mailing list.

To view the details for a contact in the mailing list, click a contact. Click View Member.

Delete a mailing list

1. In the contact list, highlight a mailing list.

2. Press the Menu key.

3. Click Delete Group.

Multiple contact lists

About multiple contact lists

If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device.

For example, if your device is associated with a work email account and a personal email account, you might be able to view your work

contact list and your personal contact list on your device. For more information, contact your wireless service provider.

Switch contact lists

1. In a contact list, press the Menu key.

2. Click Select Contacts.

3. Click a contact list.

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Change the default contact list

1. In the device options, click Advanced Options.

2. Click Default Services.

3. Change the Contact List (SYNC) field.

4. Press the Menu key.

5. Click Save.

Contact list options

Sort contacts or tasks

1. In the contact list or task list, press the Menu key.

2. Click Options.

3. If necessary, click General Options.

4. Change the Sort By field.

5. Press the Menu key.

6. Click Save.

Change the display options for contacts

You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.

1. In the device options, click Language.

2. Change the Name Display field.

3. Press the Menu key.

4. Click Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. In an application, press the Menu key.

2. Click Options.

3. If necessary, click General Options.

4. Change the Confirm Delete field to No.

5. Press the Menu key.

6. Click Save.

View the number of contacts stored on your device

1. In the contact list, press the Menu key.

2. Click Options.

3. Click a contact list.

The Number of Entries field displays the number of contacts that are stored in the contact list.

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Contact troubleshooting

Custom contact list field data is not appearing on my computer

You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example,

you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application

on your computer, because the birthday field is a date field in the email application on your computer.

Caller ID pictures are not appearing on my device

If your BlackBerry® device is associated with a Microsoft® Outlook® 2000 email account and you add a picture for a contact in the email

application on your computer, verify that the file name for the picture is ContactPicture.jpg.

Calendar

Calendar basics

About calendar views

You can view your appointments and meetings in one of four calendar views. Day, Week, and Month views display all your appointments

and meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view

also displays free time that you have between appointments.

Switch calendar views

1. In a calendar, press the Menu key.

2. Click a view.

Move around a calendar

1. In a calendar, press the Menu key.

2. Perform one of the following actions:

• To move to a specific date, click Go To Date.

• To move to the current date, click Today.

• To move forward or back by a time period, click Prev or Next.

Schedule an appointment

1. In a calendar, press the key.

2. Click New.

3. Type the appointment information.

4. If the appointment recurs, change the Recurrence field.

5. Press the key.

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6. Click Save.

Related topics

Turn off your device, 221

Schedule an appointment quickly in Day view

To perform this task, in the general calendar options, the Enable Quick Entry field must be set to Yes.

1. In Day view, beside the start time, type the subject of the appointment.

2. Type a location in parentheses.

3. To change the end time, roll the trackball.

4. Click the trackball.

If you have multiple calendars on your BlackBerry®device, the appointment appears in your default calendar.

Schedule a meeting

To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a

BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

1. In a calendar, press the Menu key.

2. Click New.

3. Type the meeting information.

4. Press the Menu key.

5. Click Invite Attendee.

6. Click a contact.

7. To add another contact to your meeting, repeat steps 4 to 6.

8. Press the Menu key.

9. Click Save.

Related topics

Turn off your device, 221

Recurrence fields

Every:

Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.

Relative Date:

Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday

of each month).

Schedule an alarm

1. In a calendar, press the key.

2. Click New Alarm.

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3. Type the alarm information.

4. If the alarm recurs, change the Recurrence field.

5. Press the Menu key.

6. Click Save.

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. In a message, calendar entry, task, or memo, press the Menu key.

2. Click Check Spelling.

3. Perform any of the following actions:

• To accept the suggested spelling, click a word in the list that appears.

• To ignore the suggested spelling, press the Escape key.

• To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.

• To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.

• To stop checking spelling, press the Menu key. Click Cancel Spell Check.

Open an appointment, meeting, or alarm

In a calendar, click an appointment, meeting, or alarm.

Delete an appointment, meeting, or alarm

1. In a calendar, highlight an appointment, meeting, or alarm.

2. Press the Menu key.

3. Click Delete.

Switch days in Day view

To move from one day to another using the navigation bar in the upper-right corner of the screen, click a day.

Meetings

Schedule a meeting

To perform this task, your BlackBerry® device must be associated with an email account that uses the BlackBerry® Internet Service or a

BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

1. In a calendar, press the Menu key.

2. Click New.

3. Type the meeting information.

4. Press the Menu key.

5. Click Invite Attendee.

6. Click a contact.

7. To add another contact to your meeting, repeat steps 4 to 6.

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8. Press the Menu key.

9. Click Save.

Related topics

Turn off your device, 221

Recurrence fields

Every:

Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.

Relative Date:

Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday

of each month).

Respond to a meeting invitation

1. In a meeting invitation, press the Menu key.

2. Click one of the following menu items:

•Accept or Accept with Comments

•Tentative or Tentative with Comments

•Decline or Decline with Comments

Note: If you delete a meeting invitation from a message list before you accept or decline it, the meeting is deleted from the email application

on your computer.

View your calendar when responding to a meeting

1. In a meeting invitation, press the Menu key.

2. Click View Calendar.

To return to the meeting invitation, press the Escape key.

Check availability of meeting participants

To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that

supports this feature. For more information, contact your administrator.

You can only check availability of meeting participants in your organization.

1. In a meeting or meeting invitation, below the list of meeting participants, click View Availability.

2. Perform any of the following actions:

• To select the next time that all meeting participants are available, click Next Available Time.

• To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the

Menu key. Click Show Legend.

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Change the list of participants for a meeting

To perform this task, you must be the meeting organizer.

1. In a meeting, in the Accepted or Declined field, highlight a contact.

2. Press the Menu key.

3. Click one of the following menu items:

•Invite Attendee

•Change Attendee

•Remove Attendee

4. Press the Menu key.

5. Click Save.

Send an email message to all meeting participants

1. In a meeting, meeting invitation, or meeting response, press the Menu key.

2. Click Email All Attendees.

Contact a meeting participant

1. In a meeting, meeting invitation, or meeting response, highlight a contact.

2. Press the Menu key.

3. Click a message type or Call <contact>.

Conference call meetings

About conference calls

You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided

you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference

call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if

this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do

not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.

Create a conference call meeting from your device

To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting

on behalf of another person from your computer.

1. In a meeting, select the Conference call check box.

2. Type the information for the conference call.

3. Press the Menu key.

4. Click Save.

Related topics

Help Calendar

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Save your conference call information, 134

Create a conference call meeting from your computer

To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For information

about creating meetings on behalf of another person, see the documentation for the email application on your computer.

You can create a conference call meeting from your computer that your BlackBerry® device recognizes. When the conference call meeting

starts, participants who have a BlackBerry device can enter the conference call meeting with the Join Now option, if their device supports

this feature.

1. In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number. Do not include

spaces.

2. Type X. Do not include spaces before or after the X.

3. Type the participant access code. Type a space after the participant access code.

4. Type CCM: and the moderator conference call bridge number. Do not include spaces.

5. Type X. Do not include spaces before or after the X.

6. Type the moderator access code. Type a space after the moderator access code.

Example

If the conference call bridge number is 1-800-555-5555, the moderator access code is 55555, and the participant access code is 55551,

type CCP:18005555555X55555 CCM:18005555555X55551, followed by a space.

Enter a conference call meeting

Perform one of the following actions:

• In a meeting notification, click Join Now.

• In the calendar, highlight the meeting. Press the Menu key. Click Join Now.

Save your conference call information

You can save your conference call information so that it is added to the conference call fields automatically when you create a conference

call meeting from your BlackBerry® device.

1. In the calendar, press the Menu key.

2. Click Options.

3. Select Conference Call Options.

4. Type your conference call information.

5. Press the Menu key.

6. Click Save.

Calendar options

Change the default calendar view

1. In a calendar, press the Menu key.

2. Click Options.

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3. Click General Options.

4. Change the Initial View field.

5. Press the Menu key.

6. Click Save.

Change the default reminder time for calendar entries

1. In a calendar, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Default Reminder field.

5. Press the Menu key.

6. Click Save.

Related topics

Turn off your device, 221

Change the snooze time for reminders, 135

Change the start and end time for days

1. In a calendar, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Start of Day and End of Day fields.

5. Press the Menu key.

6. Click Save.

Change the snooze time for reminders

1. In a calendar or task list, press the Menu key.

2. Click Options.

3. If necessary, click General Options.

4. Change the Snooze field.

5. Press the Menu key.

6. Click Save.

Change the email address that you use to send messages or meeting invitations

1. In the device options, click Advanced Options.

2. Click Default Services.

3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.

4. Press the Menu key.

5. Click Save.

View tasks in a calendar

1. In a calendar, press the Menu key.

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2. Click Options.

3. Click General Options.

4. Change the Show Tasks field to Yes.

5. Press the Menu key.

6. Click Save.

Change the first day of the week

1. In a calendar, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the First Day of Week field.

5. Press the Menu key.

6. Click Save.

Hide free time in Agenda view

1. In a calendar, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Show Free Time in Agenda View field to No.

5. Press the Menu key.

6. Click Save.

View more of the subject line for appointments in Agenda view

1. In a calendar, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Show End Time in Agenda View field to No.

5. Press the Menu key.

6. Click Save.

Change how long your device stores calendar entries

1. In a calendar, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Keep Appointments field.

5. Press the Menu key.

6. Click Save.

Your BlackBerry® device deletes calendar entries that are older than the number of days that you set.

To restore calendar entries, change the Keep Appointments field to a longer period of time. Calendar entries that you received on your

device within the set period of time appear in a calendar.

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Related topics

Best practice: Optimizing your device performance, 222

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. In an application, press the Menu key.

2. Click Options.

3. If necessary, click General Options.

4. Change the Confirm Delete field to No.

5. Press the Menu key.

6. Click Save.

View the number of calendar entries stored in a calendar

1. In a calendar, press the Menu key.

2. Click Options.

3. Click a calendar.

The Number of Entries field displays the number of entries that are stored in the calendar.

Multiple calendars

About multiple calendars

If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if

your device is associated with a work email account and a personal email account, you might be able to view your work calendar and your

personal calendar on your device. If you have multiple calendars on your device, you can schedule and manage appointments and meetings

in each calendar. For more information, contact your wireless service provider.

Switch calendars

1. In a calendar, press the Menu key.

2. Click Select Calendar.

3. Click a calendar.

Use color to differentiate calendars

1. In a calendar, press the Menu key.

2. Click Options.

3. Click a calendar.

4. Change the Appointment Color field.

5. Press the Menu key.

6. Click Save.

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Change the calendar that reminds you of appointments

1. In a calendar, press the Menu key.

2. Click Options.

3. Click a calendar.

4. Change the Display Reminders field.

5. Press the Menu key.

6. Click Save.

Change the default calendar

1. In the device options, click Advanced Options.

2. Click Default Services.

3. Change the Calendar (CICAL) field.

4. Press the Menu key.

5. Click Save.

Calendar shortcuts

For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.

• To schedule an appointment, press C.

• To change to Agenda view, press A.

• To change to Day view, press D.

• To change to Week view, press W.

• To change to Month view, press M.

• To move to the next day, week, or month, press the Space key.

• To move to the previous day, week, or month, press the Shift key and the Space key.

• To move to the current date, press T.

• To move to a specific date, press G.

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Calendar troubleshooting

I cannot schedule appointments that span multiple days

If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days.

I cannot set some fields when scheduling appointments

If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box

when you change a recurring appointment or meeting.

Some characters in calendar entries do not appear correctly after synchronization

If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might

not support these characters.

On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.

For more information, see the documentation for the operating system on your computer.

I cannot enter a conference call with the Join Now option

The Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry® device that supports

the Join Now feature, if the organizer did not enter the conference call information correctly, if the organizer set the meeting reminder

time to None, or if the notification occurs more than 15 minutes before the meeting start time.

Try performing the following actions:

• Enter the conference call meeting through the calendar menu.

• Enter the conference call meeting by clicking the conference call bridge number and access code provided in the meeting notes.

Tasks

Task basics

Create a task

1. In the task list, click Add Task.

2. Type the task information.

3. Set a due date for the task.

4. If the task recurs, set the Recurrence field.

5. Press the Menu key.

6. Click Save.

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Recurrence fields

Every:

Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.

Relative Date:

Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday

of each month).

Change a task

1. In the task list, highlight a task.

2. Press the Menu key.

3. Click Open.

4. Change the task information.

5. Press the Menu key.

6. Click Save.

Change the status of a task

1. In the task list, highlight a task.

2. Press the Menu key.

3. Perform one of the following actions:

• To mark the task as complete, click Mark Completed.

• To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save.

Hide completed tasks

1. In the task list, press the Menu key.

2. Click Hide Completed.

Send a task or memo

1. In the task list or memo list, highlight a task or memo.

2. Press the Menu key.

3. Click Forward As.

4. Click a message type.

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. In a message, calendar entry, task, or memo, press the Menu key.

2. Click Check Spelling.

3. Perform any of the following actions:

• To accept the suggested spelling, click a word in the list that appears.

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• To ignore the suggested spelling, press the Escape key.

• To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.

• To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.

• To stop checking spelling, press the Menu key. Click Cancel Spell Check.

Delete a task

1. In the task list, highlight a task.

2. Press the Menu key.

3. Click Delete.

Task list options

Sort contacts or tasks

1. In the contact list or task list, press the Menu key.

2. Click Options.

3. If necessary, click General Options.

4. Change the Sort By field.

5. Press the Menu key.

6. Click Save.

Change the snooze time for reminders

1. In a calendar or task list, press the Menu key.

2. Click Options.

3. If necessary, click General Options.

4. Change the Snooze field.

5. Press the Menu key.

6. Click Save.

View tasks in a calendar

1. In a calendar, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Show Tasks field to Yes.

5. Press the Menu key.

6. Click Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. In an application, press the Menu key.

2. Click Options.

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3. If necessary, click General Options.

4. Change the Confirm Delete field to No.

5. Press the Menu key.

6. Click Save.

View the number of tasks or memos stored on your device

1. In the task list or memo list, press the Menu key.

2. Click Options.

The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device.

Memos

Memo basics

Create a memo

1. In the memo list, click Add Memo.

2. Type the memo information.

3. Press the Menu key.

4. Click Save.

Change a memo

1. In the memo list, highlight a memo.

2. Press the Menu key.

3. Click Edit.

4. Change the memo information.

5. Press the Menu key.

6. Click Save.

Send a task or memo

1. In the task list or memo list, highlight a task or memo.

2. Press the Menu key.

3. Click Forward As.

4. Click a message type.

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. In a message, calendar entry, task, or memo, press the Menu key.

2. Click Check Spelling.

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3. Perform any of the following actions:

• To accept the suggested spelling, click a word in the list that appears.

• To ignore the suggested spelling, press the Escape key.

• To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.

• To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.

• To stop checking spelling, press the Menu key. Click Cancel Spell Check.

Delete a memo

1. In the memo list, highlight a memo.

2. Press the Menu key.

3. Click Delete.

Memo list options

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. In an application, press the Menu key.

2. Click Options.

3. If necessary, click General Options.

4. Change the Confirm Delete field to No.

5. Press the Menu key.

6. Click Save.

View the number of tasks or memos stored on your device

1. In the task list or memo list, press the Menu key.

2. Click Options.

The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device.

Related topics

Silence the alarm, 121

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148

Download a ring tone

Depending on your wireless service plan, this feature might not be supported.

1. In the media application, click Ring Tones.

2. Click All Ring Tones.

3. Press the Menu key.

4. Click Download Ring Tones.

Related topics

Legal notice, 273

LED notification

The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses.

Green:

You are in a wireless coverage area.

Blue:

Your device is connected to a Bluetooth® enabled device.

Red:

A new message has arrived and your selected notification profile is set to notify you using the LED.

If you are using your device with a smart card, your device is accessing data on the smart card.

Amber:

The battery power level for your device is low.

Turn off Bluetooth connection notification

1. In the device options, click Bluetooth.

2. Press the Menu key.

3. Click Options.

4. Change the LED Connection Indicator field to Off.

5. Press the Menu key.

6. Click Save.

To turn on Bluetooth® connection notification again, change the LED Connection Indicator field to On.

Turn on wireless coverage notification

1. In the device options, click Screen/Keyboard.

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2. Set the LED Coverage Indicator field to On.

3. Press the Menu key.

4. Click Save.

When your BlackBerry® device is connected to the wireless network, the LED light flashes green.

To turn off wireless coverage notification again, set the LED Coverage Indicator field to Off.

Custom notification

About custom notification

You can create notification profile exceptions to receive different notification for incoming messages and calls from specific contacts. For

example, you can create a notification profile exception that uses the Loud profile for incoming messages and calls from a specific contact,

regardless of your active notification profile.

Your BlackBerry® device applies notification profile exceptions in the order in which they appear in the notification profile exception list.

If you create multiple notification profile exceptions that include the same contact, place the notification profile exception that you want

your device to apply first in the list.

Your device has one preloaded notification profile exception for important calls. You can add contacts to this notification profile exception,

or you can delete it.

Set custom notification for calls or messages from a specific contact

1. In the notification profile list, click Advanced.

2. Press the Menu key.

3. Click New Exception.

4. In the Exception field, type a name for the notification profile exception.

5. In the From field, press the Menu key.

6. Click Add Name.

7. Click a contact.

8. To add another contact, repeat steps 5 to 7.

9. In the Use Profile field, change the notification profile that the exception is based on.

10. Change the Custom Ring Tone field.

11. Press the Menu key.

12. Click Save.

Change the order of notification profile exceptions

1. In the profile list, click Advanced.

2. Highlight a notification profile exception.

3. Press the Menu key.

4. Click Move.

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5. Roll the trackball to the new location.

6. Click the trackball.

Change a notification profile exception

1. In the profile list, click Advanced.

2. Highlight a notification profile exception.

3. Press the Menu key.

4. Click Edit.

5. Change the notification profile exception information.

6. Press the Menu key.

7. Click Save.

Change the list of contacts for a notification profile exception

1. In the profile list, click Advanced.

2. Highlight a notification profile exception.

3. Press the Menu key.

4. Click Edit.

5. In the From field, press the Menu key.

6. Click one of the following menu items:

•Add Name

•Change Name

•Delete Name

Delete a notification profile exception

1. In the profile list, click Advanced.

2. Highlight a notification profile exception.

3. Press the Menu key.

4. Click Delete.

About custom ring tones

You can assign a custom ring tone to a contact without changing other notifications.

Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a

new profile exception appears with your notification profiles as "Calls From <contact>". Notification profile exceptions are shared between

your contacts and your notification profiles and changes that you make in one application are made in the other application.

Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.

Assign a ring tone to a contact

1. In the contact list, highlight a contact.

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2. Press the Menu key.

3. Click Edit.

4. Press the Menu key.

5. Click Add Custom Ring Tone.

6. Change the Custom Ring Tone field.

7. Press the Menu key.

8. Click Save.

Notification profile troubleshooting

My device is vibrating more times than expected

For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you set in your

notification profile. The device vibrates until the caller or the wireless network ends the connection.

I am not receiving notification for incoming calls or messages

Try performing the following actions:

• In the notification profile list, verify that the Off notification profile is not selected.

• In a notification profile exception, verify that the Custom Ring Tone field is not set to Mute.

Related topics

Switch notification profiles, 147

Change a notification profile exception, 151

I cannot change some fields in a Calls From notification profile exception

If you assign a custom ring tone to a contact in the contact list, a Calls From notification profile exception appears in the notification

profile list. Because these notification profile exceptions are for calls only, you can only change the Custom Ring Tone field.

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Typing

Typing basics

Type a symbol

1. Press the Symbol key.

2. Type the letter that appears below the symbol.

Type an accent or special character

To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U and

roll the trackball to the left until ü appears.

Cut, copy, and paste text

1. With text highlighted, press the Menu key.

2. Click Cut or Copy.

3. Place the cursor where you want to insert the cut or copied text.

4. Press the Menu key.

5. Click Paste.

Clear a field

1. When typing text, press the Menu key.

2. Click Clear Field.

Highlight a line of text

1. Place the cursor where you want to start highlighting the line of text.

2. Press the Menu key.

3. Click Select.

4. Roll the trackball up or down.

Highlight text character by character

1. Place the cursor where you want to start highlighting the text.

2. Press the Menu key.

3. Click Select.

4. Roll the trackball left or right.

Cancel a text selection

1. With text selected, press the Menu key.

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2. Click Cancel Selection.

Set the cursor speed

1. In the device options, click Screen/Keyboard.

2. Set the Key Rate field.

3. Press the Menu key.

4. Click Save.

Set the default currency symbol

1. In the device options, click Screen/Keyboard.

2. Set the Currency Key field.

3. Press the Menu key.

4. Click Save.

Turn on key tones

1. In the device options, click Screen/Keyboard.

2. Set the Key Tone field to On.

3. Press the Menu key.

4. Click Save.

Use shortcut keys on the Home screen

By default, shortcuts for the Home screen are turned off so that you can dial phone numbers from the Home screen.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Dial From Home Screen field to No.

5. Press the Menu key.

6. Click Save.

To dial phone numbers from the Home screen, change the Dial From Home Screen field to Yes.

Typing input methods

Switch typing input methods

1. In the device options, click Language.

2. Perform one of the following actions:

• To use the multi-tap input method, set the Input Language field to <Language> Multitap.

• To use the SureType® input method, set the Input Language field to <Language>.

3. Press the Menu key.

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4. Click Save.

Change the typing input language

To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless

service provider or administrator.

1. In the device options, click Language.

2. Change the Input Language field.

3. Press the Menu key.

4. Click Save.

Arabic and Russian typing input methods

About typing in Arabic or Russian

If your BlackBerry® Device Software supports multiple languages and your keyboard displays Arabic or Russian letters, you can type in

Arabic or Russian using the SureType® input method or the multi-tap input method.

When you use the SureType input method, you press the letter key for each letter in a word once, even if two letters appear on the key. As

you type, a list of possible letter combinations and words appears on the screen. SureType technology selects letter combinations or words

from the list based on context. If you try to type a word or letter combination (for example, a web address or an abbreviation) that SureType

technology does not recognize, you can use the list that appears on the screen to build the word letter by letter. SureType technology is

designed to "learn" new words or letter combinations that you type.

When you use the multi-tap input method, you press a letter key once to type the first letter on a key and twice to type the second letter,

if a second letter appears on the key.

SureType technology is the default typing input method for most fields. Multi-tap is the default for phone number and password fields.

You can set your typing input method for all fields to multi-tap.

Type in Arabic or Russian using SureType technology

You can only perform this task if your keyboard displays Arabic or Russian letters.

1. Press the letter key for each letter in a word until you have typed the entire word.

2. If your device does not recognize the word that you have typed, perform one of the following actions:

• To select a highlighted item from the list that appears when you type and continue typing the same word, click the word.

• To select a highlighted item from the list that appears when you type and start typing a new word, press the Enter key.

Type in Arabic or Russian using multi-tap

You can only perform this task if your keyboard displays Arabic or Russian letters.

If you have set your typing input method to multi-tap or you are typing a phone number or password, perform one of the following actions:

• To type the first letter on a key, press the letter key once.

• To type the second letter on a key, press the letter key twice.

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Korean typing input method

Typing tips for the Korean typing input method

• To type the alternate character on a key, press the key twice.

• To type a number, hold the number key.

•To convert a Hangul character to its equivalent Chinese character, in the device options, on the Language screen, the Use Space for

Han Homonyms check box must be selected. Highlight the character. Press the Space key.

Spelling checker

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. In a message, calendar entry, task, or memo, press the Menu key.

2. Click Check Spelling.

3. Perform any of the following actions:

• To accept the suggested spelling, click a word in the list that appears.

• To ignore the suggested spelling, press the Escape key.

• To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.

• To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.

• To stop checking spelling, press the Menu key. Click Cancel Spell Check.

Correct spelling while you type

By default, your BlackBerry® device underlines words that it does not recognize.

1. Place the cursor in the underlined word.

2. Press the Menu key

3. Perform one of the following actions

• To get spelling suggestions, click Get Suggestions. Click a word or press the Escape key to close the list.

• To add the word to the custom dictionary, click Add to Dictionary.

Correct spelling quickly while you type

By default, your BlackBerry® device underlines words that it does not recognize.

1. Place the cursor in the underlined word.

2. Click the trackball.

3. Perform one of the following actions:

• To replace the misspelled word with a suggested spelling, click a word in the list that appears.

• To close the list without selecting a word, press the Escape key.

• To ignore all instances of the same spelling error, press the Menu key. Click Ignore All.

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Check spelling automatically before sending email messages

1. In the device options, click Spell Check.

2. Select the Spell Check Email Before Sending option.

3. Press the Menu key.

4. Click Save.

Change options for checking spelling

You can change the type and length of words that the spelling checker includes when checking spelling.

1. In the device options, click Spell Check.

2. Change one or more options.

3. Press the Menu key.

4. Click Save.

Add a word to the custom dictionary

1. In the device options, click Spell Check.

2. Click Custom Dictionary.

3. Press the Menu key.

4. Click New.

5. Type a word or letter combination.

6. Click the trackball.

Change a word in the custom dictionary

1. In the device options, click Spell Check.

2. Click Custom Dictionary.

3. Highlight a word.

4. Press the Menu key.

5. Click Edit.

6. Change the word.

7. Click the trackball.

Delete a word from the custom dictionary

1. In the device options, click Spell Check.

2. Click Custom Dictionary.

3. Highlight a word.

4. Press the Menu key.

5. Click Delete.

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Custom dictionary

About the custom dictionary

You can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling.

Add a word to the custom dictionary

1. In the device options, click Custom Dictionary.

2. Press the Menu key.

3. Click New.

4. Type a word or letter combination.

5. Press the Enter key.

6. Press the Menu key.

7. Click Save.

Change a word in the custom dictionary

1. In the device options, click Custom Dictionary.

2. Highlight a word.

3. Press the Menu key.

4. Click Edit.

5. Change the word.

6. Press the Enter key.

7. Press the Menu key.

8. Click Save.

Delete a word from the custom dictionary

1. In the device options, click Custom Dictionary.

2. Highlight a word.

3. Press the Menu key.

4. Click Delete.

5. Press the Menu key.

6. Click Save.

Stop adding items to the custom dictionary automatically

1. In the device options, click Language.

2. Click Input Options.

3. Clear the Auto Word Learning check box.

4. Change the Learn Words From Email Messages field to Off.

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5. Press the Menu key.

6. Click Save.

Stop displaying contacts in the list that appears when you type

By default, your BlackBerry® device recognizes contacts when you type them.

1. In the device options, click Language.

2. Click Input Options.

3. Clear the Use Contacts as Data Source check box.

4. Press the Menu key.

5. Click Save.

AutoText

About AutoText

AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an

AutoText entry, the text changes after you press the Space key.

Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can

create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that

replaces ttyl with talk to you later.

Create an AutoText entry

1. In the device options, click AutoText.

2. Press the Menu key.

3. Click New.

4. In the Replace field, type the text to replace.

5. In the With field, perform one of the following actions:

• Type replacement text.

• To insert a macro (for example, the current date or time), press the Menu key. Click Insert Macro.

6. Perform one of the following actions:

• To capitalize the entry exactly as you typed it, set the Using field to Specified Case.

• To capitalize the entry according to the context, set the Using field to SmartCase.

7. Set the language.

8. Press the Menu key.

9. Click Save.

Turn off AutoText for SMS text messages

1. In the device options, click SMS.

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2. Set the Disable AutoText field to Yes.

3. Press the Menu key.

4. Click Save.

Change an AutoText entry

1. In the device options, click AutoText.

2. Click an AutoText entry.

3. Change the AutoText entry.

4. Press the Menu key.

5. Click Save.

Delete an AutoText entry

1. In the device options, click AutoText.

2. Highlight an AutoText entry.

3. Press the Menu key.

4. Click Delete.

Undo an AutoText change

Press the Backspace/Delete key twice.