BlackBerry RCM70UW Handheld Blackberry® with GSM/GPRS/EDGE 850/1900, WCDMA/HSDPA II/V, 802.11/b/g, Bluetooth and aGPS User Manual R020 PDF Help

BlackBerry Limited Handheld Blackberry® with GSM/GPRS/EDGE 850/1900, WCDMA/HSDPA II/V, 802.11/b/g, Bluetooth and aGPS R020 PDF Help

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Contents

Quick Help.................................................................................................................................................................................................................................................. 9

Top 10.......................................................................................................................................................................................................................................................... 9

Find important keys................................................................................................................................................................................................................................... 12

Start using your device.............................................................................................................................................................................................................................. 13

Discover the Home screen........................................................................................................................................................................................................................ 22

Personalize your device............................................................................................................................................................................................................................. 23

Shortcuts..................................................................................................................................................................................................................................................... 30

BlackBerry basics shortcuts...................................................................................................................................................................................................................... 30

Phone shortcuts.......................................................................................................................................................................................................................................... 30

Message shortcuts..................................................................................................................................................................................................................................... 31

Typing shortcuts......................................................................................................................................................................................................................................... 32

File and attachment shortcuts.................................................................................................................................................................................................................. 33

Media shortcuts.......................................................................................................................................................................................................................................... 33

Browser shortcuts....................................................................................................................................................................................................................................... 34

Calendar shortcuts..................................................................................................................................................................................................................................... 35

Search shortcuts......................................................................................................................................................................................................................................... 36

Troubleshooting: Shortcuts....................................................................................................................................................................................................................... 36

Phone........................................................................................................................................................................................................................................................... 37

Phone basics............................................................................................................................................................................................................................................... 37

Emergency calls.......................................................................................................................................................................................................................................... 39

Volume......................................................................................................................................................................................................................................................... 40

Voice mail.................................................................................................................................................................................................................................................... 41

Speed dial.................................................................................................................................................................................................................................................... 42

Call waiting, call forwarding, and call blocking...................................................................................................................................................................................... 42

Fixed dialing and smart dialing................................................................................................................................................................................................................ 44

Conference calls......................................................................................................................................................................................................................................... 46

Call logs....................................................................................................................................................................................................................................................... 48

Multiple phone numbers........................................................................................................................................................................................................................... 49

Phone options............................................................................................................................................................................................................................................. 50

Troubleshooting: Phone............................................................................................................................................................................................................................ 52

Voice commands........................................................................................................................................................................................................................................ 55

Perform an action using a voice command............................................................................................................................................................................................. 55

Available voice commands........................................................................................................................................................................................................................ 55

Change the language for voice commands............................................................................................................................................................................................ 56

Turn off choice lists for voice commands................................................................................................................................................................................................ 56

Change the options for voice prompts.................................................................................................................................................................................................... 56

Improve voice recognition......................................................................................................................................................................................................................... 56

Troubleshooting: Voice dialing................................................................................................................................................................................................................. 57

Messages..................................................................................................................................................................................................................................................... 58

Email............................................................................................................................................................................................................................................................ 58

PIN messages............................................................................................................................................................................................................................................. 72

Text messages............................................................................................................................................................................................................................................ 77

Security options for messages.................................................................................................................................................................................................................. 84

Attachments............................................................................................................................................................................................................................................... 85

S/MIME-protected messages................................................................................................................................................................................................................... 87

IBM Lotus Notes native encrypted messages......................................................................................................................................................................................... 93

PGP protected messages.......................................................................................................................................................................................................................... 94

Troubleshooting: Messages...................................................................................................................................................................................................................... 101

Files.............................................................................................................................................................................................................................................................. 106

File basics.................................................................................................................................................................................................................................................... 106

Managing files and attachments............................................................................................................................................................................................................. 108

Troubleshooting: Attachments................................................................................................................................................................................................................. 111

Media........................................................................................................................................................................................................................................................... 113

Music........................................................................................................................................................................................................................................................... 113

Podcasts...................................................................................................................................................................................................................................................... 116

Videos.......................................................................................................................................................................................................................................................... 117

Video camera.............................................................................................................................................................................................................................................. 119

Camera........................................................................................................................................................................................................................................................ 120

Pictures........................................................................................................................................................................................................................................................ 122

Voice notes.................................................................................................................................................................................................................................................. 124

Ring Tones.................................................................................................................................................................................................................................................. 125

Media storage............................................................................................................................................................................................................................................. 127

Transferring and downloading media files............................................................................................................................................................................................. 130

Supported audio and video file formats.................................................................................................................................................................................................. 132

Troubleshooting: Media............................................................................................................................................................................................................................. 133

Ring tones, sounds, and alerts.................................................................................................................................................................................................................. 136

About ring tones, sounds, and alerts....................................................................................................................................................................................................... 136

Change your ring tone, notifiers, or reminders....................................................................................................................................................................................... 136

Add a custom profile.................................................................................................................................................................................................................................. 136

Add a contact alert..................................................................................................................................................................................................................................... 137

Silence your device.................................................................................................................................................................................................................................... 137

Flashing LED............................................................................................................................................................................................................................................... 137

Change alarm notification options.......................................................................................................................................................................................................... 138

Turn on event sounds................................................................................................................................................................................................................................ 138

Troubleshooting: Ring tones, sounds, and alerts................................................................................................................................................................................... 138

Browser........................................................................................................................................................................................................................................................ 140

Browser basics............................................................................................................................................................................................................................................ 140

Browser bookmarks.................................................................................................................................................................................................................................... 143

RSS feeds.................................................................................................................................................................................................................................................... 144

Browser options.......................................................................................................................................................................................................................................... 145

Browser security......................................................................................................................................................................................................................................... 148

Browser push.............................................................................................................................................................................................................................................. 149

Troubleshooting: Browser......................................................................................................................................................................................................................... 151

Calendar...................................................................................................................................................................................................................................................... 152

Calendar basics.......................................................................................................................................................................................................................................... 152

Meetings..................................................................................................................................................................................................................................................... 154

Conference call meetings......................................................................................................................................................................................................................... 156

Synchronizing calendar............................................................................................................................................................................................................................. 157

Calendar options........................................................................................................................................................................................................................................ 159

Troubleshooting: Calendar........................................................................................................................................................................................................................ 161

Contacts...................................................................................................................................................................................................................................................... 162

Contact basics............................................................................................................................................................................................................................................ 162

Customizing contacts................................................................................................................................................................................................................................ 163

Synchronizing contacts............................................................................................................................................................................................................................. 164

Personal distribution lists.......................................................................................................................................................................................................................... 166

Multiple contact lists................................................................................................................................................................................................................................. 167

Contact list options.................................................................................................................................................................................................................................... 167

Troubleshooting: Contacts........................................................................................................................................................................................................................ 168

Clock............................................................................................................................................................................................................................................................ 170

Get the date and time from the wireless network automatically......................................................................................................................................................... 170

Set the date and time manually............................................................................................................................................................................................................... 170

Change what appears on the screen when your device is charging................................................................................................................................................... 170

Change the clock face............................................................................................................................................................................................................................... 171

Display a second time zone on the clock................................................................................................................................................................................................ 171

Turn on the alarm....................................................................................................................................................................................................................................... 171

Silence the alarm....................................................................................................................................................................................................................................... 171

Turn on bedside clock mode..................................................................................................................................................................................................................... 172

Set options for bedside clock mode......................................................................................................................................................................................................... 172

Use the stopwatch..................................................................................................................................................................................................................................... 172

Use the timer.............................................................................................................................................................................................................................................. 173

Change timer notification options........................................................................................................................................................................................................... 173

Troubleshooting: Clock.............................................................................................................................................................................................................................. 173

Tasks and memos....................................................................................................................................................................................................................................... 174

Create a task or memo.............................................................................................................................................................................................................................. 174

Recurrence fields........................................................................................................................................................................................................................................ 174

Send a task or memo................................................................................................................................................................................................................................. 174

Change or delete a task or memo............................................................................................................................................................................................................ 174

Change the status of a task...................................................................................................................................................................................................................... 175

Hide completed tasks................................................................................................................................................................................................................................ 175

View tasks in a calendar............................................................................................................................................................................................................................ 175

Synchronizing tasks and memos.............................................................................................................................................................................................................. 175

About categories........................................................................................................................................................................................................................................ 177

Categorize a contact, task, or memo........................................................................................................................................................................................................ 177

Create a category for contacts, tasks, or memos.................................................................................................................................................................................... 177

Turn off the prompt that appears before you delete items................................................................................................................................................................... 178

Typing.......................................................................................................................................................................................................................................................... 179

Typing basics.............................................................................................................................................................................................................................................. 179

Typing input methods................................................................................................................................................................................................................................ 179

Typing options............................................................................................................................................................................................................................................ 181

Spelling checker......................................................................................................................................................................................................................................... 182

Custom dictionary...................................................................................................................................................................................................................................... 183

AutoText...................................................................................................................................................................................................................................................... 184

Troubleshooting: Typing............................................................................................................................................................................................................................ 186

Keyboard..................................................................................................................................................................................................................................................... 187

Change the keyboard layout..................................................................................................................................................................................................................... 187

Change the default keyboard for portrait view...................................................................................................................................................................................... 187

Assign an application to a Convenience key.......................................................................................................................................................................................... 187

Change the default currency symbol....................................................................................................................................................................................................... 187

Set the cursor speed.................................................................................................................................................................................................................................. 188

Turn on key tones....................................................................................................................................................................................................................................... 188

Set the trackpad sensitivity....................................................................................................................................................................................................................... 188

Turn off trackpad sounds........................................................................................................................................................................................................................... 188

Troubleshooting: Keyboard....................................................................................................................................................................................................................... 189

Language..................................................................................................................................................................................................................................................... 190

About typing input languages.................................................................................................................................................................................................................. 190

Change the language................................................................................................................................................................................................................................ 190

Use a shortcut for switching typing input languages when you are typing....................................................................................................................................... 190

Add a display language............................................................................................................................................................................................................................. 190

Delete a language...................................................................................................................................................................................................................................... 191

Troubleshooting: Language...................................................................................................................................................................................................................... 191

Screen display............................................................................................................................................................................................................................................. 192

Set options for backlighting...................................................................................................................................................................................................................... 192

Use a picture as your device wallpaper................................................................................................................................................................................................... 192

Change the display font............................................................................................................................................................................................................................ 192

Organizing applications on the Home screen........................................................................................................................................................................................ 192

Add a message that appears when your device is locked..................................................................................................................................................................... 193

Use grayscale or reverse contrast for the screen display...................................................................................................................................................................... 193

Themes........................................................................................................................................................................................................................................................ 194

Troubleshooting: Display........................................................................................................................................................................................................................... 194

GPS technology.......................................................................................................................................................................................................................................... 196

About GPS technology.............................................................................................................................................................................................................................. 196

Turn on GPS technology............................................................................................................................................................................................................................ 196

Set the GPS receiver that you use to track your movement................................................................................................................................................................. 196

Get your GPS location............................................................................................................................................................................................................................... 197

Prevent others from tracking your location............................................................................................................................................................................................ 197

Turn off location aiding............................................................................................................................................................................................................................. 197

Troubleshooting: GPS technology............................................................................................................................................................................................................ 198

Maps............................................................................................................................................................................................................................................................ 199

Map basics.................................................................................................................................................................................................................................................. 199

Map options................................................................................................................................................................................................................................................ 201

Map shortcuts............................................................................................................................................................................................................................................. 202

Troubleshooting: Maps.............................................................................................................................................................................................................................. 202

Applications................................................................................................................................................................................................................................................ 203

About multitasking..................................................................................................................................................................................................................................... 203

Keep an application running in the background and switch to another application........................................................................................................................ 203

Close an application so that it is not running in the background........................................................................................................................................................ 203

About adding applications........................................................................................................................................................................................................................ 204

About social networking applications...................................................................................................................................................................................................... 204

About instant messaging applications.................................................................................................................................................................................................... 205

Require your device password before adding an application............................................................................................................................................................... 205

Delete an application................................................................................................................................................................................................................................ 205

View properties for an application........................................................................................................................................................................................................... 205

View the size of an application database................................................................................................................................................................................................ 206

Troubleshooting: Applications.................................................................................................................................................................................................................. 206

BlackBerry Device Software...................................................................................................................................................................................................................... 207

About updating the BlackBerry Device Software................................................................................................................................................................................... 207

Update the BlackBerry Device Software over the wireless network.................................................................................................................................................... 207

Return to or delete the previous version of the BlackBerry Device Software..................................................................................................................................... 208

Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 208

Update the BlackBerry Device Software using the BlackBerry Desktop Software............................................................................................................................ 209

Troubleshooting: BlackBerry Device Software....................................................................................................................................................................................... 209

Manage connections................................................................................................................................................................................................................................. 210

Manage connections basics...................................................................................................................................................................................................................... 210

Mobile network........................................................................................................................................................................................................................................... 212

Wi-Fi technology........................................................................................................................................................................................................................................ 216

Bluetooth technology................................................................................................................................................................................................................................ 220

Power and battery...................................................................................................................................................................................................................................... 228

Turn off your device................................................................................................................................................................................................................................... 228

Set your device to turn on and turn off automatically........................................................................................................................................................................... 228

Reset the device......................................................................................................................................................................................................................................... 228

Check the battery power level.................................................................................................................................................................................................................. 228

Extend battery life...................................................................................................................................................................................................................................... 228

Memory and media cards.......................................................................................................................................................................................................................... 230

About media cards..................................................................................................................................................................................................................................... 230

Supported media cards............................................................................................................................................................................................................................. 230

Turn off media card support..................................................................................................................................................................................................................... 230

Repair files stored on your media card or on your device..................................................................................................................................................................... 230

About compression.................................................................................................................................................................................................................................... 231

About file encryption................................................................................................................................................................................................................................. 231

Turn on encryption..................................................................................................................................................................................................................................... 231

Best practice: Conserving memory on your device................................................................................................................................................................................ 232

Troubleshooting: Storage and media cards............................................................................................................................................................................................ 232

Search.......................................................................................................................................................................................................................................................... 233

Search for an item...................................................................................................................................................................................................................................... 233

Set the types of items that are included in searches............................................................................................................................................................................. 233

Search for messages.................................................................................................................................................................................................................................. 233

Message search criteria............................................................................................................................................................................................................................ 234

Manage advanced search results for messages..................................................................................................................................................................................... 234

Search for text in a message, in a file, or on a web page...................................................................................................................................................................... 235

View, change, or delete a saved search................................................................................................................................................................................................... 235

Search for a contact in your organization's address book.................................................................................................................................................................... 235

SIM card...................................................................................................................................................................................................................................................... 237

About the SIM card phone book............................................................................................................................................................................................................... 237

Add a contact to your SIM card................................................................................................................................................................................................................ 237

Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 237

Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 237

Change or delete a SIM card contact...................................................................................................................................................................................................... 238

Store text messages on your SIM card.................................................................................................................................................................................................... 238

Change the display name for a phone number...................................................................................................................................................................................... 238

About SIM card security............................................................................................................................................................................................................................ 238

Protect your SIM card with a PIN code................................................................................................................................................................................................... 239

Change the SIM card PIN code................................................................................................................................................................................................................ 239

Security........................................................................................................................................................................................................................................................ 240

Security basics............................................................................................................................................................................................................................................ 240

Password keeper........................................................................................................................................................................................................................................ 241

Encryption................................................................................................................................................................................................................................................... 243

Memory cleaning........................................................................................................................................................................................................................................ 245

Certificates.................................................................................................................................................................................................................................................. 246

PGP keys..................................................................................................................................................................................................................................................... 253

Certificate servers...................................................................................................................................................................................................................................... 258

Key store...................................................................................................................................................................................................................................................... 260

Smart cards................................................................................................................................................................................................................................................. 262

VPN settings............................................................................................................................................................................................................................................... 265

Verify security software manually............................................................................................................................................................................................................ 267

Third-party application control................................................................................................................................................................................................................ 267

Troubleshooting: Security......................................................................................................................................................................................................................... 270

Service books and diagnostic reports...................................................................................................................................................................................................... 272

Accept, delete, or restore a service book................................................................................................................................................................................................. 272

Run a diagnostic report............................................................................................................................................................................................................................. 272

View, submit, or delete a diagnostic report............................................................................................................................................................................................. 272

Set a default recipient for diagnostic reports......................................................................................................................................................................................... 273

I cannot run or submit a diagnostic report............................................................................................................................................................................................. 273

View the version number of the BlackBerry Device Software on your device.................................................................................................................................... 273

Submit a Wi-Fi diagnostic report.............................................................................................................................................................................................................. 273

Set options for Wi-Fi diagnostic reports.................................................................................................................................................................................................. 274

Synchronization.......................................................................................................................................................................................................................................... 275

About synchronization............................................................................................................................................................................................................................... 275

Reconcile email over the wireless network............................................................................................................................................................................................. 275

Delete email on your device and in your email application on your computer.................................................................................................................................. 275

Synchronize organizer data over the wireless network......................................................................................................................................................................... 276

About synchronization conflicts............................................................................................................................................................................................................... 276

Manage email reconciliation conflicts..................................................................................................................................................................................................... 276

Manage data synchronization conflicts................................................................................................................................................................................................... 277

About backing up and restoring device data.......................................................................................................................................................................................... 277

Empty the deleted items folder on your computer from your device................................................................................................................................................... 277

Troubleshooting: Synchronization........................................................................................................................................................................................................... 278

Accessibility options.................................................................................................................................................................................................................................. 279

About accessibility options....................................................................................................................................................................................................................... 279

Screen accessibility options...................................................................................................................................................................................................................... 279

Audio and phone accessibility options.................................................................................................................................................................................................... 280

Typing accessibility options...................................................................................................................................................................................................................... 282

Calculator.................................................................................................................................................................................................................................................... 283

Use the calculator...................................................................................................................................................................................................................................... 283

Convert a measurement............................................................................................................................................................................................................................ 283

BrickBreaker................................................................................................................................................................................................................................................ 284

About BrickBreaker.................................................................................................................................................................................................................................... 284

BrickBreaker capsules................................................................................................................................................................................................................................ 284

BrickBreaker scoring.................................................................................................................................................................................................................................. 285

Play BrickBreaker....................................................................................................................................................................................................................................... 285

Adjust the volume...................................................................................................................................................................................................................................... 285

Set the paddle speed................................................................................................................................................................................................................................. 286

Word Mole game........................................................................................................................................................................................................................................ 287

Word Mole game basics............................................................................................................................................................................................................................. 287

Single-player games.................................................................................................................................................................................................................................. 288

Multiplayer games..................................................................................................................................................................................................................................... 289

Troubleshooting: Word Mole..................................................................................................................................................................................................................... 290

Glossary....................................................................................................................................................................................................................................................... 291

Legal notice................................................................................................................................................................................................................................................. 296

Quick Help

Top 10

BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.

Change your ring tone, notifiers, or reminders

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds > Sounds for Selected Profile > Ring Tone.

• Click a tone.

• To use a tone that is on your BlackBerry® device or on a media card, click Select Music. Find and click an audio file.

3. Press the key > Save.

Set up an email address

1. On the Home screen, click the Setup icon.

2. In the Setup section, click the Email Accounts icon.

3. On the Email Setup screen, if the following options appear, select an option.

•Internet Mail Account: This option is most common for individual users. Use this option to associate your BlackBerry® device with

one or more existing email addresses (for example, a Windows Live™ Hotmail® email account), or to create a new email address.

•Enterprise Account: This option is most common for corporate users. If your administrator gave you an enterprise activation password,

use this option to associate your device with your work email account using the BlackBerry® Enterprise Server.

4. Complete the instructions on the screen to set up your email address.

Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the

Home screen, click the Messages icon.

About adding applications

Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App

World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web

page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.

Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the

BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wireless

network. For more information, contact your wireless service provider.

BlackBerry App World

If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity

applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.

Help Quick Help

To download BlackBerry App World, visit www.blackberryappworld.com.

For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the key >

Help.

BlackBerry Desktop Software

If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove,

or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the

wireless network.

To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.

For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.

Application Center

If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that

are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.

For more information about managing applications using the Application Center, click the Application Center icon. Press the key >

Help.

Download a theme

Depending on your wireless service provider, this feature might not be supported.

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. Press the key > Download Themes.

Use a picture as your device wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

3. Press the key > Set As Wallpaper.

Supported audio and video file formats

Type File format

Audio • .mp3

• .m4a

• .wma

• .wav

Video • .mp4

Help Quick Help

Type File format

• .mov

• .3gp

• .3gp2

• .avi

• .asf

• .wmv

Transfer a file from your computer to your device using your device as a USB memory

drive

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media

files when you transfer files between your BlackBerry device and your computer.

1. Connect your device to your computer using a USB cable.

2. Do one of the following:

• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.

•If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer

option.

3. If necessary, type a password. Your device appears as a drive on your computer.

4. Drag a file from a location on your computer to a folder on your device.

To view the transferred file on your device, disconnect your device from your computer and find the file.

Related topics

Transfer your media files from your computer to your device using BlackBerry Desktop Software, 130

Open, close, or switch between tabs

Do one of the following:

• To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.

• To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.

• To switch between tabs, in the browser, press the key > Tabs. Click a tab.

• To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click Close.

Reconcile email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

Help Quick Help

4. Select the Wireless Reconcile check box.

5. Press the key > Save.

If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop

Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.

Add a signature to your work email

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact

your administrator.

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Use Auto Signature check box.

5. In the field that appears, type a signature.

6. Press the key > Save.

Your signature is added to your email after you send it.

Find important keys

Find out what the keys do and learn how to move around the screen on your BlackBerry® device.

About the Menu key and Escape key

The Menu key on your BlackBerry® device provides you with a full list of available actions for an application. The Menu key and the Escape key

help you switch between screens and applications quickly and easily.

Key Actions

Menu key • on the Home screen or in an application, press to open the menu

• on the Home screen or in an application, press and hold to switch applications

• on a menu, press to select a highlighted menu item

Escape key • press to return to the previous screen

• press to close a menu

Help Quick Help

About multitasking

Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you

might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While

you are playing a song, you might want to switch to the messages application to reply to a message.

There are also shortcuts for most applications that can help you to perform common tasks quickly.

Note: The more applications that you have running, the more memory and battery power your device uses. To optimize the performance of

your device, try to close applications when you are finished with them.

Related topics

Keep an application running in the background and switch to another application, 203

Close an application so that it is not running in the background, 203

Move around the screen with the trackpad

• To move the cursor in any direction and highlight items, slide your finger on the trackpad.

• To select an item, select a field or check box, or open a link, highlight the item. Click (press) the trackpad.

Pop-up menus are available in most applications, and appear in the center of the screen. You can use the pop-up menu when you are viewing

a message, for example, to file, forward, or reply to the message.

•

Start using your device

Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up network

connections, such as Wi-Fi® connections and Bluetooth® connections. You can also set up email addresses and social networking accounts.

The Setup application should appear automatically the first time that you turn on your device.

1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.

2. Click a section to change options or to complete a short series of prompts that help you set the options.

Help Quick Help

Turn on or turn off a network connection

You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety

and Product Information booklet for your BlackBerry® device.

On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

• To turn on a network connection, select the check box beside a connection type.

• To turn off a network connection, clear the check box beside a connection type.

• To turn on the network connections that were turned on previously, click Restore Connections.

Find your phone number

Do one of the following:

• To view your active phone number, from the Home screen, press the key. Your phone number appears at the top of the screen.

• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home

screen, press the key. Click the phone number at the top of the screen. If your wireless service plan supports text messaging, the

first phone number in the list is the phone number that you use to send and receive text messages.

Related topics

About multiple phone numbers, 49

Set up an email address

1. On the Home screen, click the Setup icon.

2. In the Setup section, click the Email Accounts icon.

3. On the Email Setup screen, if the following options appear, select an option.

•Internet Mail Account: This option is most common for individual users. Use this option to associate your BlackBerry® device with

one or more existing email addresses (for example, a Windows Live™ Hotmail® email account), or to create a new email address.

•Enterprise Account: This option is most common for corporate users. If your administrator gave you an enterprise activation password,

use this option to associate your device with your work email account using the BlackBerry® Enterprise Server.

4. Complete the instructions on the screen to set up your email address.

Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the

Home screen, click the Messages icon.

Feature availability

The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not

inclusive of every feature that might or might not be available on your device.

Device model

Features such as an internal GPS receiver, Wi-Fi® connection capability, and the camera and video camera are dependent on your device

model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.

Help Quick Help

Wireless service plan

A wireless service plan with phone or voice is required for you to use the phone application and to send and receive text messages.

A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive

email messages and PIN messages.

For more information, contact your wireless service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server

Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive

email messages, use third-party instant messaging applications, and use some browser options.

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry®

Internet Service.

If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your

administrator might set options that determine the features and settings that are available on your device. To view the IT policies that

have been set by your administrator, click Security > Security Status Information > IT Policy Viewer.

Wireless service provider

Features such as MMS messages, location-based services, and some phone features are dependent on your wireless service provider's

offerings. For more information, contact your wireless service provider.

Wireless network

The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service

provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such

as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.

Related topics

Wireless networks that your device connects to, 210

BlackBerry Device Software, 207

Find more information, 18

Wireless synchronization

Reconcile email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Wireless Reconcile check box.

5. Press the key > Save.

If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop

Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.

Help Quick Help

Synchronize organizer data over the wireless network

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.

Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by

an unforeseen issue.

1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.

2. If necessary, click a calendar or contact list.

3. Select the Wireless Synchronization check box.

4. Press the key > Save.

If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar

data. For more information, see the Help in the BlackBerry Desktop Software.

Clock and time zone

Set the date and time manually

1. On the Home screen or in the Applications folder, click the Clock icon.

2. Press the key > Set Time.

3. Change the Set Time field to Manual.

4. Click the Time field.

5. On the trackpad, slide your finger to select a time.

6. Click the trackpad.

7. Click the Date field.

8. On the trackpad, slide your finger to select a date.

9. Click the trackpad.

10. Press the key > Save.

Get the date and time from the wireless network automatically

To perform this task, your BlackBerry® device must be connected to the wireless network.

1. On the Home screen or in the Applications folder, click the Clock icon.

2. Press the key > Set Time.

3. Change the Set Time field to Automatic.

4. Do one of the following:

• To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt.

• To have your device update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field

to On.

5. Press the key > Save.

Help Quick Help

Connect to a Wi-Fi network

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Set Up Wi-Fi.

3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the Show Open networks

only check box.

4. Click the Wi-Fi network that you want to connect to.

5. If the Wi-Fi network requires authentication, type a password for the network.

The name of the Wi-Fi network appears at the top of the Home screen.

Bluetooth technology options

Turn on Bluetooth technology

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Select the Bluetooth check box.

To turn off Bluetooth® technology, clear the Bluetooth check box.

Pair with a Bluetooth enabled device

You must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more information about preparing

the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device.

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

2. Click Bluetooth Options.

3. Click Add New Device.

4. Click Search.

5. Click a Bluetooth enabled device.

6. If necessary, do one of the following:

•If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device, type the pairing

passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled

device. The passkey is most often a numeric or alpha-numeric code.

• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices.

Related topics

Turn on Bluetooth technology, 17

Change the display font

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. Change the font fields.

Help Quick Help

4. Press the key > Save.

Change the language

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Input > Language.

• To change the display language, change the Display Language field.

• To change the typing language, change the Typing Language field.

• To change the language for voice commands, change the Voice Dialing field.

3. Press the key > Save.

Find more information

•Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in

an application menu.

•www.discoverblackberry.com: Find software, applications, and accessories for your device.

•Your wireless service provider web site: Find information about your wireless network or wireless service plan.

•www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.

88/2003).

Troubleshooting: Basics

I cannot make or receive calls

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that your wireless service plan includes phone or voice services.

•If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list

or turn off fixed dialing.

• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including

the country code and area code, for your contact.

• If you are not receiving calls, verify that call blocking and call forwarding are turned off.

• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your

phone number is set as your active phone number.

•If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from

and receive calls to is set as your active phone number.

Related topics

Switch the active phone number, 50

Fixed dialing and smart dialing, 44

Call waiting, call forwarding, and call blocking, 42

Help Quick Help

I am not receiving messages

Try the following actions:

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive

messages when you return to a wireless coverage area.

• If you created an email address or added an existing email address to your device using the email setup screen in the Setup application,

verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an

activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send

a service book to your device.

• If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click

the Options icon. Click Advanced Options > Host Routing Table. Press the key > Register Now.

• Verify that data service is turned on.

• If you use email filters, verify that the options for email filters are set correctly.

• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to

receive email from.

•If you have a Wi-Fi® enabled device and if your device uses a software token to connect to a Wi-Fi network or to log in to a VPN, reset your

device and connect to the Wi-Fi network or log in to the VPN again.

• Verify that your device is not blocking messages. For more information, contact your administrator.

Related topics

Turn on or turn off data service or set roaming options, 212

Turn on or turn off a network connection, 14

Wireless coverage indicators, 210

Change, prioritize, or delete an email filter, 70

Forward messages from a specific email folder to your device, 65

I am not receiving text messages

Depending on your wireless service plan, this feature might not be supported.

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages

when you return to a wireless coverage area.

I cannot save media files

Your BlackBerry® device memory or media card might not have enough available memory to store media files.

Try the following actions:

• If you are trying to save a media file to your device memory, delete old data or messages from your device.

• If you are trying to save a media file on your media card, delete old media files.

• In the camera options, verify that the Image Size field is not set to Large. Large pictures use more memory than smaller pictures.

Related topics

Delete messages, 62

Help Quick Help

Move, rename, or delete a file, 108

The battery is not charging

Depending on how you charge your BlackBerry® device, try performing the following actions:

• Verify that the USB cable is securely connected to your device and a USB port.

• Try connecting your device to another USB port on your computer, a USB port on a different computer, a USB hub, or try using a travel

charger.

• Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD

that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop

Software from www.blackberry.com.

• Verify that your computer is not in standby, hibernate, or sleep mode.

• Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your device.

Email is not reconciling over the wireless network

Try the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that wireless email reconciliation is turned on.

• Reconcile email manually. On the Home screen, click the Messages icon. Press the key > Reconcile Now.

Organizer data is not synchronizing over the wireless network

Try the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and

MemoPad.

•If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Manager to synchronize

calendar data. For more information, see the Help in the BlackBerry Desktop Manager.

The time on my device is incorrect

1. On the Home screen or in the Applications folder, click the Clock icon.

2. Press the key > Set Time.

3. Try one of the following actions:

• If the Set Time field is set to Automatic, press the > Update Time.

• If you have traveled to a different time zone, set the Time Zone field to display the correct time zone.

•If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need

to update the time zone data on your BlackBerry® device. To update the time zone data, press the key > Get Time Zone

Updates. For this feature to be supported, your wireless service plan must include data services (such as email messages or browser

service). If your email account uses a BlackBerry® Enterprise Server, you might not be able update your time zone data. For more

information, contact your administrator.

Help Quick Help

I cannot connect to a Wi-Fi network

Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.

Try the following actions:

• Verify that you have turned on the connection to the Wi-Fi network.

• Verify that you are in a Wi-Fi coverage area.

• If the Wi-Fi network does not appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name, connect to

the Wi-Fi network manually.

• In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct.

• If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry device to scan for available Wi-Fi

networks.

• If your wireless service provider supports UMA, verify that your connection preference is not set to Mobile Network Only.

•If your email account uses a BlackBerry® Enterprise Server, your device might prevent you from connecting to certain wireless access

points. For more information, contact your administrator.

• If you are using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup™, and that it has

been set to send its profile. Verify that another device is not also attempting to connect at the same time, and that not more than one

access point within range is in this mode.

• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root

certificate for the certificate authority server that created the certificate for the authentication server.

• If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your device.

Related topics

Turn on or turn off a network connection, 14

Connect to a Wi-Fi network, 17

Connect to a Wi-Fi network manually, 217

I cannot pair with a Bluetooth enabled device

Try the following actions:

• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation

that came with the Bluetooth enabled device.

•If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.

• If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device

discoverable for a short period of time. Many car kits need to discover your BlackBerry device rather than your BlackBerry device

discovering the car kit. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections

icon. Click Bluetooth Options. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your BlackBerry device for

2 minutes.

•Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. On the Home screen,

click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Options. Highlight a

Bluetooth enabled device. Press the key > Device Properties. Clear the Encryption check box. Press the key > Save.

Help Quick Help

Discover the Home screen

Change the theme, and wallpaper, and organize with folders.

Switch themes

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. In the Theme section, click a theme.

4. Click Activate.

To delete a theme, click the theme. Click Delete.

Use a picture as your device wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

3. Press the key > Set As Wallpaper.

Move an application icon

1. On the Home screen or in an application folder, highlight an application icon.

2. Press the Menu key.

3. Perform one of the following actions:

• To move the application icon to a different location on the Home screen, click Move. On the trackpad, slide your finger to the new

location. Click the trackpad.

• To move the application icon into an application folder, click Move to folder. Click an application folder.

• To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.

Add, change, or delete a folder on the Home screen

On the Home screen, do one of the following:

• To add a folder, press the key > Add Folder. Type a name for the folder. To change the folder icon style, click the folder icon.

Click a folder icon style. Click Add.

• To change a folder, highlight a folder. Press the key > Edit Folder. Change the folder name or folder icon style. Click Save.

• To delete a folder, highlight a folder. Press the key > Delete.

Help Quick Help

Find or hide an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

• To see all your application icons, press the key > All.

• To hide an application icon, highlight the icon. Press the key > Hide.

• To show all hidden application icons, press the key > Show All.

• To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear beside the Hide

field.

Change what happens when you type on the Home screen

Depending on your typing input language, you might not be able to use shortcut keys to open applications.

1. On the Home screen, press the key > Options.

•To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing field to Universal

Search.

• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

2. Press the key > Save.

Personalize your device

Make your BlackBerry® device your own by setting preferred options and adding your personal information.

Automatic shutoff and lock

Set a device password

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Password.

3. Select the Password check box.

4. Click Set Password.

5. Type a password.

6. Press the key > Save.

To turn off your BlackBerry® device password, clear the Password check box.

Set your device to turn on and turn off automatically

1. On the Home screen or in a folder, click the Options icon.

Help Quick Help

2. Click Device > Auto On/Off.

3. Select the Weekday check box.

4. Specify the times when your BlackBerry® device should turn on and turn off on weekdays.

5. Select the Weekend check box.

6. Specify the times when your device should turn on and turn off on weekends.

7. Press the key > Save.

Navigation and typing

Change the display font

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. Change the font fields.

4. Press the key > Save.

Change the language

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Input > Language.

• To change the display language, change the Display Language field.

• To change the typing language, change the Typing Language field.

• To change the language for voice commands, change the Voice Dialing field.

3. Press the key > Save.

Set the cursor speed

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Input > Keyboard.

3. Change the Key Rate field.

4. Press the key > Save.

Set the trackpad sensitivity

You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Input > Trackpad Sensitivity.

3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.

4. Press the key > Save.

Help Quick Help

Assign an application to a Convenience key

Your BlackBerry® device has one or more Convenience keys on the side of the device. Depending on your theme, you might not be able to

change the application that is assigned to a Convenience key.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Convenience Keys.

4. Press the key > Save.

Add a signature to your work email

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact

your administrator.

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Use Auto Signature check box.

5. In the field that appears, type a signature.

6. Press the key > Save.

Your signature is added to your email after you send it.

Add a message that appears when your device is locked

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Message on Lock Screen.

3. Type the text that you want to appear on the screen when your device is locked.

4. Press the key > Save.

File transfer and download

Transfer a file from your computer to your device using your device as a USB memory drive

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media

files when you transfer files between your BlackBerry device and your computer.

1. Connect your device to your computer using a USB cable.

2. Do one of the following:

• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.

•If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer

option.

3. If necessary, type a password. Your device appears as a drive on your computer.

Help Quick Help

4. Drag a file from a location on your computer to a folder on your device.

To view the transferred file on your device, disconnect your device from your computer and find the file.

Related topics

Transfer your media files from your computer to your device using BlackBerry Desktop Software, 130

About adding applications

Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App

World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web

page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.

Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the

BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wireless

network. For more information, contact your wireless service provider.

BlackBerry App World

If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity

applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.

To download BlackBerry App World, visit www.blackberryappworld.com.

For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the key >

Help.

BlackBerry Desktop Software

If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove,

or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the

wireless network.

To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.

For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.

Application Center

If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that

are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.

For more information about managing applications using the Application Center, click the Application Center icon. Press the key >

Help.

Phone options

Change your ring tone, notifiers, or reminders

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds > Sounds for Selected Profile > Ring Tone.

Help Quick Help

• Click a tone.

• To use a tone that is on your BlackBerry® device or on a media card, click Select Music. Find and click an audio file.

3. Press the key > Save.

Add a contact alert

You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of

contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select

the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off

profile.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds > Sounds for Contacts > Add Contact Alert.

3. In the Name field, type the name of the contact alert.

4. In the Contacts field, type the name of the contact.

5. Click a contact.

6. Change the ring tone and alert information for calls and messages.

7. Press the key > Save.

To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.

Set up speed dial for a contact

1. From the Home screen, press the Send key.

2. Press the key > View Speed Dial List.

3. In the Speed Dial Numbers list, click an unassigned key.

4. Click New Speed Dial.

5. Click a contact.

6. If necessary, click a phone number for the contact.

To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the key that you

assigned to the contact.

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.

1. From the Home screen, press the key.

2. Press the key > Options > In-call Settings.

3. Change the Default Call Volume field.

4. Press the key > Save.

Help Quick Help

Contact options

Add a contact

• To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New

Contact. Type the contact information. Press the key > Save.

•To add a contact from a message, call log, or web page, highlight the contact name, number, or email address. Press the key > Add

to contacts. If necessary, add contact information. Press the key > Save.

Change or delete a contact picture

1. On the Home screen, click the Contacts icon.

2. Highlight a contact.

3. Press the key > Edit.

4. Highlight the contact picture.

• To change the contact picture, press the key > Replace Picture. Highlight a picture. Press the key > Select.

• To delete the contact picture, press the > Delete Picture.

5. Press the key > Save.

Map options

Add a bookmark for a location or route

1. On the Home screen, click the Maps icon.

2. On a map, press the key > Add As Favorite > OK.

Clock options

Change the clock face

You can set a different clock face for the clock, stopwatch and timer.

1. On the Home screen or in the Applications folder, click the Clock icon.

2. Press the key > Options.

3. Change the Clock Face field, Stopwatch Face field or Timer Face field.

4. Press the key > Save.

Turn on the alarm

1. On the Home screen or in the Applications folder, click the Clock icon.

2. Press the key > Set Alarm.

3. On the trackpad, slide your finger up or down to highlight On or Weekdays.

Help Quick Help

4. Click the trackpad.

At the top of the Home screen, a clock indicator appears.

To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar application.

Related topics

Turn off your device, 228

Help Quick Help

Shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

BlackBerry basics shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Move the cursor Slide your finger on the trackpad.

Move back a screen Press the key.

Return to the Home screen when you are not on a call Press the key.

View more applications on the Home screen Click All

Open a menu in an application to access options and available

actions

Press the key.

Move to a list item or menu item Type the first letter of the item.

Select a highlighted menu item Press the key.

View available values in a field Press the Alt key.

Switch between the selected sound profile and the Vibrate sound

profile

Press and hold the Q key.

Delete a highlighted item Press the Backspace/Delete key.

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Change your ring tone From the Home screen, press the key. Press the key > Set Ring Tone.

Check your voice mail Press and hold 1.

Set up speed dial for a contact From the Home screen or in the phone application, press and hold the key that you

would like to assign speed dial to.

Add an extension to a phone number Press the Alt key and X. Type the extension number.

Type a letter in a phone number field Press the Alt key and the letter key.

Insert a plus sign (+) when typing a phone number Press O

Help Shortcuts

Turn on or turn off the speakerphone during a call Press the key on the keyboard.

Stop listening to a call with a wireless headset Press the key on the keyboard.

Change the active phone number From the Home screen, press the key. Click your phone number at the top of

the screen. Click a phone number.

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

In a message

Reply to a message Press R

Reply to all in an email or a PIN message Press L

Forward a message Press F

File an email message Press I

View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.

Move to the last cursor position after you close and reopen a received

email or PIN message

Press G

Move to the next message Press N

Move to the previous message Press P

In your message inbox

Open a message Press the key.

Compose a message from a message inbox Press C

Mark a message as opened or unopened Press the Alt key and U.

Add a flag to a message Press W

View all flagged messages Press the Alt key and F.

View received messages and received call logs Press the Alt key and I.

View sent messages Press the Alt key and O.

View voice mail messages Press the Alt key and V.

View text messages Press the Alt key and S.

View call logs Press the Alt key and P.

View all your messages Press the key.

Move around your message inbox

Help Shortcuts

Move up a screen Press the Shift key and the Space key.

Move down a screen Press the Space key.

Move to the top of a message inbox Press T

Move to the bottom of a message inbox Press B

Move to the next unopened item Press U

Move to the next related message Press J

Move to the previous related message Press K

Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period Press the Space key twice. The next letter is capitalized.

Insert an at sign (@) or a period (.) in an email address field Press the Space key.

Capitalize a letter Press and hold the letter key until the capitalized letter appears.

Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock, press

the Left Shift key or Right Shift key.

Type a symbol Press the Symbol key. Type the letter that appears below the symbol.

Type the alternate character on a key Press the Alt key and the character key.

Type an accented or special character Press and hold the letter key and, on the trackpad, slide your finger

left or right. For example, to type ü, press and hold U and slide your

finger left until ü appears. Release the letter key when the accented

or special character appears.

Type a number in a text field Press and hold the Alt key and press the number key.

Type a number in a number field Press a number key. You do not need to press the Alt key.

Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock, press

the Left Shift key or Right Shift key.

Highlight a line of text Press the Left Shift key or Right Shift key and, on the trackpad, slide

your finger up or down.

Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad, slide

your finger left or right.

Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/

Delete key.

Copy highlighted text Press the Alt key and click the trackpad.

Help Shortcuts

Paste text Press the Left Shift key or Right Shift key and click the trackpad.

File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for text in a file or an attachment Press F

Move to the last cursor position after closing and reopening a file or

an attachment

Press G

In a spreadsheet

Move to a specific cell Press G

View the content of a cell Press the Space key

Switch worksheets Press V. Highlight a worksheet. Press the Enter key.

View or hide columns or rows Press H

In a presentation

Switch presentation views Press M

Move to the next slide when viewing a presentation in slide view Press N

Move to the previous slide when viewing a presentation in slide view Press P

Move to the last cursor position after closing and reopening a

presentation that you were viewing in text view or in text and slide

view

Press G

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file Press the key.

Resume playing an audio or video file Press the key.

Play the next song Press and hold the Volume Up key on the right side of your device.

Play the previous song Press and hold the Volume Down key on the right side of your device.

Help Shortcuts

Turn the audio boost feature on if you are using a headset When playing an audio or a video file, press the Volume Up key until

you reach the highest volume setting, and then press the Volume

Up key four times quickly.

Pictures

Zoom in Press 3

Zoom out Press 9

Zoom to the original size Press 7

Pan up Press 2

Pan down Press 8

Pan right Press 6

Pan left Press 4

Return to the center Press 5

Rotate Press L

Fit to the screen size Press 1

Camera and video camera

Zoom in Press the Volume Up key.

Zoom out Press the Volume Down key.

Take a picture

Change the flash setting for a picture or turn on low-light mode for

a video

Press the Space key.

Browser shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period (.) in the web address field Press the Space key

Insert a slash mark (/) in the web address field Press the Shift key and the Space key

Stop loading a web page Press the Escape key

Close the browser Press and hold the Escape key

On a web page

Help Shortcuts

Quickly switch between tabs Press W

Zoom in to a web page Press I

Zoom out from a web page Press O

Go to the web address field Press G

Return to the home page Press H

Turn on support for JavaScript Press J

Open the bookmark list Press K

Add a bookmark Press A

View a list of web pages that you have visited

recently

Press Y

Refresh a web page Press R

View the web address for a link Highlight the link. Press L.

Follow a link Highlight or pause on the link. Press the Enter key.

Find text on a web page Press F. To find the next instance of the text, press V.

Hide or view the status bar Press U

Open the browser options Press S

Move around a web page

Move up a screen Press the Shift key and the Space key

Move down a screen Press the Space key

Move to the top of a web page Press T

Move to the bottom of a web page Press B

Calendar shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

For shortcuts to work in Day view, in the general calendar options, clear the Enable Quick Entry check box.

Schedule an appointment Press C

Change to Agenda view Press A

Change to Day view Press D

Change to Week view Press W

Help Shortcuts

Change to Month view Press M

Move to the next day, week, or month Press the Space key.

Move to the previous day, week, or month Press the Shift key and the Space key.

Move to the current date Press T

Move to a specific date Press G

Search shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for an item on your BlackBerry® device Start typing on the Home screen.

Search for a contact in a list of contacts Type part or all of a contact name, or type initials separated by a space.

Search for text in a message Press S

Search for text in a file or an attachment Press F

Search for text on a web page Press F

Search for text in a presentation Press F

Note: You can change what happens when you type on the Home screen.

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

Troubleshooting: Shortcuts

I cannot use a shortcut

Depending on the typing input language that you are using, some shortcuts might not be available.

Try changing the typing input language.

Related topics

Change the language, 18

Help Shortcuts

Phone

Phone basics

Find your phone number

Do one of the following:

• To view your active phone number, from the Home screen, press the key. Your phone number appears at the top of the screen.

• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home

screen, press the key. Click the phone number at the top of the screen. If your wireless service plan supports text messaging, the

first phone number in the list is the phone number that you use to send and receive text messages.

Related topics

About multiple phone numbers, 49

Make a call

1. Do one of the following:

• If your BlackBerry® device is unlocked, press the key.

• If your device is locked and you do not want to unlock it, press the key > Place Call.

2. Type a phone number or contact name.

3. Press the key.

To end the call, press the key.

Related topics

Add a pause or a wait to a phone number, 162

Available voice commands, 55

Turn on dialing from the Lock screen, 50

Answer a call

Press the Send key.

To end a call, press the End key.

Related topics

Change your ring tone, notifiers, or reminders, 9

Help Phone

Answer a second call

Depending on your wireless service provider and wireless network, this feature might not be supported.

1. During a call, press the Menu key.

2. Perform one of the following actions:

• To answer the incoming call and place the current call on hold, click Answer - Hold Current.

• To answer the incoming call and end the current call, click Answer - Drop Current.

To return to the first call, press the Menu key. Click Swap or Flash.

Change your ring tone, notifiers, or reminders

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds > Sounds for Selected Profile > Ring Tone.

• Click a tone.

• To use a tone that is on your BlackBerry® device or on a media card, click Select Music. Find and click an audio file.

3. Press the key > Save.

Mute a call

During a call, press the key on the top of your device.

To turn off mute, press the key again.

Place a call on hold

If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.

1. During a call, press the Menu key.

2. Click Hold.

To resume a call, press the Menu key. Click Resume.

Turn on the speakerphone

CAUTION: Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information,

see the Safety and Product Information booklet for your device.

During a call, press the key on the keyboard.

To turn off the speakerphone, press the key again.

Related topics

Bluetooth technology, 220

Help Phone

Dial an extension

1. Press the X key.

2. Type the extension number.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone

keypad.

• To type a number, press a number key.

• To type a letter, press and hold the Alt key. Press the letter key.

Switch applications during a call

1. During a call, press the Menu key.

2. Click Home Screen.

Note: If you switch to a different application and you want to end the call, press the End key.

About using a headset

You can purchase an optional headset to use with your BlackBerry® device.

If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device

model, you might be able to use a headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.

For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls and Emergency Callback Mode

If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can call only

emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device

model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is

not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to

the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).

Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary

by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.

Help Phone

If your device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback Mode. This mode

allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode

is active for 5 minutes or until you make a non-emergency call. In Emergency Callback Mode, you cannot send and receive messages or browse

web pages.

If your device supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your

approximate location.

Make an emergency call

Do one of the following:

• If your screen or BlackBerry® device is unlocked, from the Home screen, press the key. Type the emergency number. Press the

key.

• If your device is locked, press the key > Emergency. Press the key.

Volume

Adjust the volume

• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.

• To decrease the volume, press the Volume Down key on the right side of your device.

• To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you press the key

during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.

Related topics

Mute a call, 38

Amplify the volume using the audio boost feature, 115

Improve sound quality for media files, 115

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.

1. From the Home screen, press the key.

2. Press the key > Options > In-call Settings.

3. Change the Default Call Volume field.

4. Press the key > Save.

Improve sound quality during a call

You cannot change sound quality when you are using a Bluetooth® enabled headset.

1. During a call, press the Menu key.

Help Phone

2. Click Enhance Call Audio.

3. Select a bass or treble option.

Improve sound quality for all calls

You cannot change sound quality when you are using a Bluetooth® enabled headset.

1. From the Home screen, press the key.

2. Press the key > Options > Enhanced Audio.

3. Change the Phone Call Audio field or Headset Call Audio field.

4. Press the key > Save.

Voice mail

About your voice mail greeting and voice mail password

Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should

be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information,

contact your wireless service provider.

Check your voice mail

Depending on your theme, you might be able to check your voice mail from the Home screen.

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Call Voice Mail.

Change the voice mail access number and password

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.

Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password there. Otherwise,

the password for your voice mail is not updated in your voice mail system.

1. From the Home screen, press the Send key.

2. Press the key > Options > Voice Mail.

3. Type a voice mail access number and a password.

4. Press the key > Save.

Help Phone

Change how many times your device rings before the call goes to voice mail

To change how many times your BlackBerry® device rings before the call is forwarded to voice mail, you must call your wireless service provider's

voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.

1. Call your wireless service provider's voice mail system.

2. Listen to your options and follow the audible prompts.

Speed dial

Set up speed dial for a contact

1. From the Home screen, press the Send key.

2. Press the key > View Speed Dial List.

3. In the Speed Dial Numbers list, click an unassigned key.

4. Click New Speed Dial.

5. Click a contact.

6. If necessary, click a phone number for the contact.

To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the key that you

assigned to the contact.

Change the contact that is assigned to a speed dial key

1. From the Home screen, press the key.

2. Press the key > View Speed Dial List.

3. Highlight a contact or phone number.

4. Press the key.

• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key.

• To delete the contact from the Speed Dial Numbers list, click Delete.

Call waiting, call forwarding, and call blocking

Turn on call waiting

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1. From the Home screen, press the Send key.

Help Phone

2. Press the Menu key.

3. Click Options.

4. Click Call Waiting.

5. Change the Call Waiting Enabled field to Yes.

6. Press the Menu key.

7. Click Save.

To turn off call waiting, change the Call Waiting Enabled field to No.

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or

BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.

For more information, contact your wireless service provider.

Forward calls

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1. From the Home screen, press the key.

2. Press the key > Options > Call Forwarding.

• To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls field to a

call forwarding number.

• To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not

Reachable fields to a call forwarding number.

3. Press the key > Save.

Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.

To stop forwarding calls, change the Forward Calls field to Never.

Add, change, or delete a call forwarding number

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1. From the Home screen, press the Send key.

2. Press the key > Options > Call Forwarding.

3. Press the key.

• To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.

• To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change the phone

number. Press the key on the keyboard.

• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.

Help Phone

4. Press the key > Close.

About call blocking

The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing

calls and all outgoing international calls, or you can block outgoing international calls only when roaming.

To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card

for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature

might not be supported.

Block calls

To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service

and provide you with a call blocking password.

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click Call Barring.

5. Highlight a call blocking option.

6. Press the Menu key.

7. Click Enable.

8. Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable.

Change the call blocking password

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click Call Barring.

5. Press the Menu key.

6. Click Change Password.

Fixed dialing and smart dialing

Depending on your wireless service provider and wireless network, this feature might not be supported.

Help Phone

About fixed dialing

If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers

(for example, 911 or 112).

If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing

list.

To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

Depending on your wireless service provider and wireless network, this feature might not be supported.

Turn on fixed dialing

To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click FDN Phone List.

5. Press the Menu key.

6. Click Enable FDN Mode.

7. Type your PIN2 code.

8. Press the Enter key.

To turn off fixed dialing, press the Menu key. Click Disable FDN Mode.

Add, change, or delete a contact in your fixed dialing list

To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

1. From the Home screen, press the Send key.

2. Press the key > Options > FDN Phone List.

• To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number.

• To change a contact, press the key > Edit. Change the contact information.

• To delete a contact, highlight a contact. Press the key > Delete.

3. Press the key > Save.

About smart dialing

With the smart-dialing feature, you can set a default country code and area code for phone numbers so that you do not have to dial a country

code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set.

Some country codes are not supported by the smart-dialing feature.

Help Phone

In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so that you can quickly

call a contact in that organization by dialing only the extension for the contact. If you add contacts from that organization to your contact list,

when you add their phone numbers, you can type only the extensions instead of typing out the main phone number for the organization.

Set the default country code and area code

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click Smart Dialing.

5. Set the Country Code and Area Code fields.

6. If necessary, set the Local Country Code and International Dialing Digits fields.

7. In the National Number Length field, set the default length for phone numbers in your country.

8. Press the Menu key.

9. Click Save.

Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country

code or the National Direct Dialing prefix.

Set options for dialing extensions

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Options.

4. Click Smart Dialing.

5. In the Number field, type the main phone number for an organization.

6. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.

7. In the Extension Length field, set the default length for extensions.

8. Press the Menu key.

9. Click Save.

Conference calls

About conference calls

You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with

a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings

allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is

supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference

call bridge number, you can create a conference call by calling other contacts and joining the calls together.

Help Phone

Make a conference call

If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.

1. During a call, press the Menu key.

2. Click Add Participant.

3. Type a phone number or highlight a contact.

4. Press the Send key.

5. During the second call, press the Send key to join your first contact to the conference call.

6. To join another contact to the call, repeat steps 1 to 5.

Related topics

Place a call on hold, 38

Create a phone number link for a conference call

1. Type a phone number for the conference call bridge.

2. Type X and the access code.

Speak privately with a contact during a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the

calendar.

1. During a conference call, press the Menu key.

2. Click Split Call.

3. Click a contact.

To return to the conference call, press the Menu key. Click Join.

Disconnect a contact from a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the

calendar.

1. During a conference call, press the Menu key.

2. Click Drop Call.

3. Click a contact.

Leave a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the

calendar.

Help Phone

If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider,

this feature might not be supported.

1. During a conference call, press the Menu key.

2. Click Transfer or Flash.

Call logs

About call logs

Call logs appear in the phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator or

received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more information

about the exact duration of a call, contact your wireless service provider.

The phone list view option allows you to sort how call logs appear in the phone application. Depending on how you set your call logging options,

you can also view call logs in the messages application. Depending on your theme, when you miss a call, a missed call indicator might also

appear at the top of the Home screen.

You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your BlackBerry® device for

30 days.

Send a call log

1. From the Home screen, press the key.

2. Highlight a call log.

3. Press the key > View > View History.

4. Press the key > Forward.

Delete call logs

1. From the Home screen, press the Send key.

2. Perform one of the following actions:

• To delete a single call log, highlight a call log.

•To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down.Release

the Shift key.

3. Press the Menu key.

4. Click Delete.

Add, change, or delete call log notes

1. From the Home screen, press the key.

2. Highlight a call log.

Help Phone

3. Press the key > View > View History.

4. Click a call log.

5. Press the key.

• To add notes, click Add Notes. Type call notes.

• To change notes, click Edit Notes. Change the call notes.

• To delete notes, click Edit Notes. Press the key > Clear Field.

6. Press the key > Save.

View call logs in the Messages application

1. From the Home screen, press the key.

2. Press the key > Options > Call Logs and Lists.

• To show recent and missed calls in the Messages application, select the All Calls option.

• To hide call logs in the Messages application, select the None option.

Multiple phone numbers

About multiple phone numbers

When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active

phone number. You have multiple phone numbers associated with your device if one of the following situations applies:

• Your device uses a SIM card and your SIM card supports more than one phone number.

• Your wireless service provider has set up your device to support more than one phone number.

• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS

Client phone number.

If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all

phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your other

phone numbers receive a busy signal or are sent to voice mail.

If your wireless service provider has set up your device to support more than one phone number, you can make calls and receive calls using

your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.

If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client

phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a

call, you can receive calls to all phone numbers.

If your wireless service plan supports SMS text messaging and MMS messaging, the first phone number that appears in the drop-down list at

the top of the screen in the phone application is the phone number that you use to send and receive SMS text messages and MMS messages.

You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.

Help Phone

Switch the active phone number

1. From the Home screen, press the Send key.

2. Click your phone number at the top of the screen.

3. Click the phone number that you want to set as the active phone number.

Phone options

Turn on dialing from the Lock screen

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Password.

3. Select the Allow Outgoing Calls While Locked check box.

4. Press the key > Save.

Sort phone numbers or contacts on the Phone screen

1. From the Home screen, press the key.

2. Press the key > Options > Call Logs and Lists.

• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.

• To sort contacts alphabetically by contact name, change the Phone List View field to Name.

• To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.

3. Press the key > Save.

Hide or display your phone number when you make calls

Your wireless network can override the option that you choose.

1. From the Home screen, press the key.

2. Press the key > Options > In-call Settings.

• To hide your phone number when you make calls, change the Restrict My Identity field to Always.

• To display your phone number when you make calls, change the Restrict My Identity field to Never.

• To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My Identity field to

Network Determined.

3. Press the key > Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. On the Home screen, click the application icon for an application that prompts you before you delete items.

Help Phone

2. Press the key > Options.

3. If necessary, click General Options.

4. Clear the Confirm Delete check box.

5. Press the key > Save.

Reset a call timer

A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service

provider.

1. From the Home screen, press the Send key.

2. Press the Menu key.

3. Click Status.

4. Click Last Call or Total Calls.

5. Click Clear Timer.

6. Press the Menu key.

7. Click Save.

About hearing aid mode

In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® device is modified to an appropriate level and frequency response

to be picked up by hearing aids that are equipped with telecoils.

Turn on hearing aid mode

1. From the Home screen, press the key.

2. Press the key > Options > Hearing Aid Mode.

3. Change the Mode Enabled field to Telecoil.

4. Press the key > Save.

The H-T telecoil indicator appears at the top of the Home screen.

About TTY support

When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make

calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY

device.

If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your

BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit

www.shopblackberry.com.

Help Phone

Turn on TTY support

1. From the Home screen, press the key.

2. Press the key > Options > TTY.

3. Change the TTY Mode field to Yes.

4. Press the key > Save.

A TTY indicator appears in the connections area at the top of the Home screen.

To turn off TTY support, change the TTY Mode field to No.

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Change your ring tone From the Home screen, press the key. Press the key > Set Ring Tone.

Check your voice mail Press and hold 1.

Set up speed dial for a contact From the Home screen or in the phone application, press and hold the key that you

would like to assign speed dial to.

Add an extension to a phone number Press the Alt key and X. Type the extension number.

Type a letter in a phone number field Press the Alt key and the letter key.

Insert a plus sign (+) when typing a phone number Press O

Turn on or turn off the speakerphone during a call Press the key on the keyboard.

Stop listening to a call with a wireless headset Press the key on the keyboard.

Change the active phone number From the Home screen, press the key. Click your phone number at the top of

the screen. Click a phone number.

Troubleshooting: Phone

I cannot make or receive calls

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that your wireless service plan includes phone or voice services.

Help Phone

•If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list

or turn off fixed dialing.

• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including

the country code and area code, for your contact.

• If you are not receiving calls, verify that call blocking and call forwarding are turned off.

• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your

phone number is set as your active phone number.

•If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from

and receive calls to is set as your active phone number.

Related topics

Switch the active phone number, 50

Fixed dialing and smart dialing, 44

Call waiting, call forwarding, and call blocking, 42

My phone number appears as Unknown in the Phone application

If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in

the Phone application.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > SIM Card.

3. Highlight the phone number.

4. Press the key > Edit SIM Phone Number.

5. Type your phone number.

6. Click OK.

I cannot check my voice mail

Try performing the following actions:

• If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using

a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate

phone number.

• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service

provider or administrator.

I cannot make calls using a voice command

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

•If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device

supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.

• Verify that your keyboard is unlocked.

Help Phone

•Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language

options. Certain languages might not be supported.

Related topics

Bluetooth technology, 220

Change the language for voice commands, 56

I cannot change the number of times that my device rings

Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® device rings before the

call is picked up by voice mail. For more information, contact your wireless service provider.

Some features are not available on my device

The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless

service plan.

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from

using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit

www.blackberry.com/go/devices.

Related topics

Feature availability, 14

Help Phone

Voice commands

Perform an action using a voice command

1. On the Home screen or in a folder, click the Voice Dialing icon.

2. After the beep, say a voice command.

Available voice commands

"Call <contact name or phone number>"

Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless

headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make

calls to emergency numbers using voice commands.

"Call <contact name> <phone number type>"

Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work

phone number and a mobile phone number, you can say "Call <contact name> work" to call the work phone number.

"Call extension <extension number>"

Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions

only within your company.

"Check my phone number"

If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number.

"Check signal strength"

Say this voice command to check your wireless coverage level.

"Check network"

Say this voice command to check the wireless network that your device is connected to.

"Check battery"

Say this voice command to check the battery power level.

"Repeat"

Say this voice command to have the last voice prompt repeated to you.

"Cancel"

Say this voice command to close the voice dialing application.

Related topics

Set options for dialing extensions, 46

Help Voice commands

Change the language for voice commands

When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a

voice command.

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing & Input > Language and Text Input.

3. Change the Voice Dialing Language field.

4. Press the key > Save.

Turn off choice lists for voice commands

If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches,

or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.

1. On the Home screen or in a folder, click the Options icon.

2. Click Call Management > Voice Dialing.

3. Set the Choice Lists field to Always Off.

4. Press the key > Save.

Change the options for voice prompts

After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out

instructions that appear on the screen.

1. On the Home screen or in a folder, click the Options icon.

2. Click Call Management > Voice Dialing.

• To turn off voice prompts, change the Audio Prompts field to No Prompts.

• To turn on voice prompts, change the Audio Prompts field to Basic Prompts.

• To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the Audio Prompts

field to Detailed Prompts.

3. Press the key > Save.

Improve voice recognition

You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.

1. On the Home screen or in a folder, click the Options icon.

2. Click Call Management > Voice Dialing.

3. In the Voice Adaptation section, click Start.

Help Voice commands

4. Complete the instructions on the screen.

Troubleshooting: Voice dialing

I cannot make calls using a voice command

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

•If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device

supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.

• Verify that your keyboard is unlocked.

•Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language

options. Certain languages might not be supported.

Related topics

Bluetooth technology, 220

Change the language for voice commands, 56

My device does not recognize names or numbers in voice commands

Try performing the following actions:

• Say the first name and the last name of your contact.

• Improve voice recognition of numbers.

Related topics

Improve voice recognition, 56

Help Voice commands

Messages

Set up an email address

1. On the Home screen, click the Setup icon.

2. In the Setup section, click the Email Accounts icon.

3. On the Email Setup screen, if the following options appear, select an option.

•Internet Mail Account: This option is most common for individual users. Use this option to associate your BlackBerry® device with

one or more existing email addresses (for example, a Windows Live™ Hotmail® email account), or to create a new email address.

•Enterprise Account: This option is most common for corporate users. If your administrator gave you an enterprise activation password,

use this option to associate your device with your work email account using the BlackBerry® Enterprise Server.

4. Complete the instructions on the screen to set up your email address.

Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the

Home screen, click the Messages icon.

Composing and sending email

Send an email

1. On the Home screen, click the Messages icon.

2. Press the key > Compose Email.

3. In the To field, type an email address or a contact name.

4. Type a message.

5. Press the key > Send.

Related topics

Search for a contact in your organization's address book, 163

Personal distribution lists, 166

Resend a message

You cannot change a text message before you resend it.

In a sent message, press the key.

• To change the message, click Edit. Change the message. Press the key > Send.

• To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the

key > Send.

• To resend the message without changing it, click Resend.

Help Messages

Reply to or forward an email or PIN message

In a message, press the key.

• To reply to a message, click Reply or Reply to All.

• To forward a message, click Forward or Forward As.

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. Press the key > Check Spelling.

2. Do any of the following:

• To accept the suggested spelling, click a word in the list that appears.

• To ignore the suggested spelling, press the key.

• To ignore all instances of the suggested spelling, press the key > Ignore All.

• To add the word to the custom dictionary, press the key > Add To Dictionary.

• To stop checking spelling, press the key > Cancel Spell Check.

Save a draft of a message

When you are composing a message, press the key > Save Draft.

Attach a file to an email

To attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this

feature. For more information, contact your administrator.

When you are composing an email, press the key > Attach > File.

• To attach a file that is saved on your BlackBerry device or media card, find and click the file.

•To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. If necessary, type the

credentials that you use to connect to your organization's network.

Attach a contact to a message

You can attach a contact to an email, a PIN message, or a text message.

1. When you are composing a message, press the key > Attach > Contact.

2. Find and highlight a contact.

3. Press the key > Continue.

Add a signature to your work email

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact

your administrator.

1. On the Home screen, click the Messages icon.

Help Messages

2. Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Use Auto Signature check box.

5. In the field that appears, type a signature.

6. Press the key > Save.

Your signature is added to your email after you send it.

Change or remove your signature

If you added an email account to your BlackBerry® device, such as a Windows Live™ Hotmail® email account, or created a BlackBerry email

address using the BlackBerry® Internet Service, you can change the signature that appears on your email. Depending on your wireless service

plan, this feature might not be supported.

1. On the Home screen or in the Setup folder, click the Email Accounts icon.

2. On the Email Accounts screen, highlight an email address.

3. Press the key > Edit.

4. In the Signature field, type a new signature or clear the Signature field.

5. Press the key > Save.

6. If necessary, type the password for your email address.

7. If necessary, click OK until the Email Accounts screen appears.

Change the email address that you use to send messages or meeting invitations

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Default Services.

3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.

4. Press the key > Save.

Delete the disclaimer from an email

If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer

to your email after you send it.

When you are composing an email, press the key > Remove Disclaimer.

To add the disclaimer again, press the key > Add Disclaimer.

Delete the original text from a reply message

When you are replying to a message, press the key > Delete Original Text.

Set the importance level for a message

You can set the importance level for an email, a PIN message, or a text message.

1. When you are composing a message, press the key > Options.

Help Messages

2. Change the Importance field.

3. Press the key > Save.

Blind carbon copy a contact

You can blind carbon copy a contact in an email or a PIN message.

When you are composing an email or a PIN message, press the key > Add Bcc.

Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.

1. On the Home screen, click the Messages icon.

2. Highlight the message.

3. Press the key > Delete.

Viewing and replying to email

About email account icons

Depending on your email setup option, you might be able to associate your BlackBerry® device with a work email account and one or more

personal email accounts. If you associate your device with more than one email account, multiple email account icons might appear on your

device, in addition to the main Messages icon. For more information about associating your device with more than one email account, visit

www.blackberry.com/go/docs and click BlackBerry Internet Service.

Depending on your theme, a separate icon might appear for text messages.

Search for text in a message, in a file, or on a web page

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

1. In a message, in a file, in an attachment, or on a web page, press the key > Find or Find on Page.

2. Type the text.

3. Press the Enter key.

To search for the next instance of the text, press the key > Find Next.

View email in plain text format

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Enable HTML Email check box.

5. Press the key > Send.

Help Messages

View an address instead of a display name

In a message, press the key > Show Address.

To view the display name again, press the key > Show Name.

Mark a message as opened or unopened

On the Home screen, click the Messages icon.

• To mark a message as opened or unopened, highlight the message. Press the key > Mark Opened or Mark Unopened.

• To mark all messages that are prior to a specific date as opened, highlight a date field. Press the key > Mark Prior Opened.

Save a message

1. On the Home screen, click the Messages icon.

2. Highlight a message.

3. Press the key > Save.

Delete messages

On the Home screen, click the Messages icon.

• To delete a message, highlight the message. Press the key > Delete.

• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down.

Release the Shift key. Press the key > Delete Messages.

• To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.

Note: Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer during email

reconciliation.

About flags

You can add flags to email that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of

different colors, add follow-up notes, and set due dates so that your BlackBerry® device reminds you to return to the email.

If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags, changes that you

make to flags on your device should be reflected in the email application on your computer. Likewise, changes that you make to flags in the

email application on your computer should be reflected on your device.

If wireless email reconciliation is turned off, you can still manage flags for email on your device.

Add, change, or remove a flag

When you are composing or viewing an email, press the key.

• To add a flag, click Flag for Follow Up. Set the flag properties. Press the key > Save.

Help Messages

• To change a flag, click Flag Properties. Change the flag properties. Press the key > Save.

• To remove a flag, click Clear Flag.

Note: If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® device and are not sent to

the recipient.

Change how a message inbox displays messages

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

• To change the order of the subject line and sender, change the Display Order field.

• To change how messages are separated, change the Separators field.

3. Press the key > Save.

Group email by subject

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

3. Change the Display Style field to Group by Subject.

4. Press the key > Save.

To stop grouping email by subject, change the Display Style field to Single Messages.

Use color to differentiate work messages from other messages

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact

your administrator.

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Message Categorization.

3. In the Message Outline Colors section, do any of the following:

•To set an outline color for email that is sent to your BlackBerry device through a BlackBerry Enterprise Server, change the Enterprise

Messages field.

• To set an outline color for your other messages, change the Other Messages field.

4. Press the key > Save.

Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator.

Hide sent messages from the message inbox

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

3. Select the Hide Sent Messages check box.

4. Press the key > Save.

Help Messages

Hide messages from the Messages application

You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a separate icon to appear

on the Home screen for text messages. Depending on your theme, a separate icon might already appear by default.

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Inbox Management.

•To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more email accounts.

• To hide text messages, in the Other Message Types section, clear the Text Messages check box.

3. Press the key > Save.

Filing email

About synchronization of email folders:

You can add, change, or delete email folders in the email application on your computer or in the Messages application on your BlackBerry®

device.

If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports this feature, changes

that you make to email folders are synchronized over the wireless network.

If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email application on your

computer and then reconcile the changes to your device using the email settings tool of the BlackBerry® Desktop Software. For more information

about email reconciliation, see the Help in the BlackBerry Desktop Software.

Related topics

Reconcile email over the wireless network, 11

File an email:

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact

your administrator.

1. On the Home screen, click the Messages icon.

2. Highlight an email.

3. Press the key > File.

4. Highlight a folder.

5. Press the key > File.

Related topics

Reconcile email over the wireless network, 11

Add, move, rename, or delete an email folder :

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact

your administrator.

1. On the Home screen, click the Messages icon.

2. Press the key > View Folder.

3. Highlight a folder.

Help Messages

4. Press the key.

• To add a folder, click Add Folder.

• To move a folder, click Move Folder. Click the new location.

• To rename a folder, click Rename Folder.

• To delete a folder, click Delete Folder.

Forward messages from a specific email folder to your device:

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact

your administrator.

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Press the key > Folder Redirection.

5. Select the check box beside an email folder.

6. Press the key > Save.

Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the email application on your

computer, appears on your BlackBerry device.

Related topics

Stop storing messages sent from your computer on your device, 68

Hide filed email from the message inbox:

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

3. Select the Hide Filed Messages check box.

4. Press the key > Save.

View filed messages:

1. On the Home screen, click the Messages icon.

2. Press the key > View Folder.

3. Click a folder.

Email options

Set an out-of-office reply

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact

your administrator.

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Use Out Of Office Reply check box.

5. In the field that appears, type a reply.

Help Messages

6. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.

7. Press the key > Save.

To turn off the out-of-office reply, clear the Use Out Of Office Reply check box.

Turn on or turn off read receipts

Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of the options might not

appear.

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. To set whether your BlackBerry® device sends a read receipt or delivery receipt when a sender requests it, change the Send Read

Receipts field.

5. Press the key > Save.

Stop loading pictures in HTML email messages

By default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML email messages.

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Download Images Automatically check box.

5. Press the key > Save.

To view pictures in an HTML email message, press the key > Get Images.

Turn off the prompt that appears before downloading external pictures in HTML email messages

Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® device prompts you before

downloading external pictures.

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Confirm External Image Download check box.

5. Press the key > Save.

Receive only the first section of long email messages

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

3. Clear the Auto More check box.

4. Press the key > Save.

Help Messages

To download more of an email, press the key > More or More All.

Open a new message automatically when you remove your device from your holster

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

3. Change the Auto Open Newest Message After Removing Device From Holster field.

4. Press the key > Save.

Hide the new or unopened message indicator

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

• To hide the new message indicator, clear the Display New Message Indicator check box.

• To hide the unopened message indicator, change the Display Message Count field to None.

3. Press the key > Save.

Stop displaying recent contacts in email address fields

By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your BlackBerry® device

displays the email addresses of recent contacts who are not in your contact list.

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

3. Clear the Show Recent Contacts When Composing Email check box.

4. Press the key > Save.

Turn off the prompt that appears before you delete a message

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

3. Clear the Confirm Delete check box.

4. Press the key > Save.

Turn off the prompt that appears when you mark messages as opened

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

3. Clear the Confirm Mark Prior Opened check box.

4. Press the key > Save.

View call logs in the Messages application

1. From the Home screen, press the key.

2. Press the key > Options > Call Logs and Lists.

Help Messages

• To show recent and missed calls in the Messages application, select the All Calls option.

• To hide call logs in the Messages application, select the None option.

Storing and forwarding email

Set how long your device stores messages:

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

3. Change the Days To Keep Messages field.

4. Press the key > Save.

Stop storing messages sent from your computer on your device:

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Press the key > Folder Redirection.

5. Clear the check box beside the Sent Items folder.

6. Press the key > Save.

Stop storing messages sent from your device on your computer:

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Save Copy In Sent Folder check box.

5. Press the key > Save.

Stop forwarding email to your device:

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact

your administrator.

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Send Email to Handheld check box.

5. Press the key > Save.

To forward email to your BlackBerry device again, select the Send Email to Handheld check box.

Email filters

About email filters

You can create email filters to specify which email is forwarded to your BlackBerry® device and which remains in the email application on your

computer.

Help Messages

Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that

could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.

Create an email filter

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact

your administrator. If you use the BlackBerry® Internet Service, for more information, visit http://www.blackberry.com/go/docs and click

BlackBerry Internet Service.

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Email Filters.

3. Press the key > New.

4. Type a name for the email filter.

5. Set the email filter options.

6. Press the key > Save.

Create an email filter based on a contact or subject

1. On the Home screen, click the Messages icon.

2. Highlight an email.

3. Press the key > Filter by > Sender or Subject.

4. Type a name for the email filter.

5. Set the email filter options.

6. Press the key > Save.

Options for email filters

Option Description

From Specify one or more contacts or email addresses that the email filter

should search for in the From field of your email. Separate multiple

contacts or email addresses with a semicolon (;). To specify that the

email filter should search for all contacts or email addresses that

contain specific text, type the text and use an asterisk (*) as a wildcard

character to represent the rest of the contact or email address.

Sent to Specify one or more contacts or email addresses that the email filter

should search for in the Sent To field of your email. Separate multiple

contacts or email addresses with a semicolon (;). To specify that the

email filter should search for all contacts or email addresses that

contain specific text, type the text and use an asterisk (*) as a wildcard

character to represent the rest of the contact or email address.

Help Messages

Option Description

Sent directly to me Set whether the email filter applies to email that includes your email

address in the To field.

Cc to me Set whether the email filter applies to email that includes your email

address in the CC field.

Bcc to me Set whether the email filter applies to email that includes your email

address in the BCC field.

Importance Set the importance level of email that the email filter applies to.

Sensitivity Set the sensitivity level of email that the email filter applies to.

Action Set whether email that the email filter applies to is forwarded to your

BlackBerry® device. If email is forwarded, specify whether it is

forwarded with high importance or with the email header only.

Turn on an email filter

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Email Filters.

3. Select the check box beside an email filter.

4. Press the key > Save.

Change, prioritize, or delete an email filter

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Email Filters.

3. Highlight an email filter.

4. Press the key.

• To change an email filter, click Edit. Change the options for the email filter. Press the key > Save.

• To prioritize an email filter, click Move. Click the new location.

• To delete an email filter, click Delete.

Synchronizing email

About synchronization

The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between

your BlackBerry® device and the email application on your computer over the wireless network.

The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over

the wireless network. When you file or delete email on your device, these email should be filed or deleted in your email application. Likewise,

any changes that you make to email in the email application on your computer should be reflected on your device.

Help Messages

In rare cases, if your device does not recognize fields in a contact, calendar entry, or email account, some data or email cannot be synchronized

or reconciled.

If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features, you can

use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the

Help in the BlackBerry Desktop Software.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.

Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by

an unforeseen issue.

Reconcile email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Wireless Reconcile check box.

5. Press the key > Save.

If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop

Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.

Delete email on your device and in your email application on your computer

You can set the Delete On option for each email address that is associated with your BlackBerry® device.

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Change the Delete On field to Mailbox & Handheld.

5. Press the key > Save.

It takes a short period of time for email to be deleted over the wireless network.

Related topics

Delete messages, 62

Empty the deleted items folder on your computer from your device

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact

your administrator.

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Press the key > Purge Deleted Items.

Help Messages

About synchronization conflicts

A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application

on your computer.

If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on

your computer takes precedence when an email reconciliation conflict occurs.

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the

organizer data on your device when a data synchronization conflict occurs.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.

Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by

an unforeseen issue.

Manage email reconciliation conflicts

You can set the On Conflicts option for each email address that is associated with your BlackBerry® device.

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Change the On Conflicts field.

5. Press the key > Save.

PIN messages

About PIN messages

A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact who uses a

BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages. PIN messages are not

routed through your email account.

When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PIN message.

Find your PIN

Do one of the following:

• On the Home screen or in a folder, click the Options icon. Click Device > Device and Status Information.

• In a message, type mypin followed by a space.

Help Messages

Composing and sending PIN messages

Compose and send a PIN message

1. On the Home screen, click the Messages icon.

2. Press the key > Compose Other > Compose PIN.

3. In the To field, do one of the following:

• Type a PIN. Press the key on the keyboard.

• If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the key on the keyboard.

4. Type a message.

5. Press the key > Send.

Related topics

Personal distribution lists, 166

Resend a message

You cannot change a text message before you resend it.

In a sent message, press the key.

• To change the message, click Edit. Change the message. Press the key > Send.

• To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the

key > Send.

• To resend the message without changing it, click Resend.

Reply to or forward an email or PIN message

In a message, press the key.

• To reply to a message, click Reply or Reply to All.

• To forward a message, click Forward or Forward As.

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

1. In a message, calendar entry, task, or memo, press the Menu key.

2. Click Check Spelling.

3. Perform any of the following actions:

• To accept the suggested spelling, click a word in the list that appears.

• To ignore the suggested spelling, press the Escape key.

• To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.

• To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.

• To stop checking spelling, press the Menu key. Click Cancel Spell Check.

Help Messages

Save a draft of a message

When you are composing a message, press the key > Save Draft.

Attach a contact to a message

You can attach a contact to an email, a PIN message, or a text message.

1. When you are composing a message, press the key > Attach > Contact.

2. Find and highlight a contact.

3. Press the key > Continue.

Set an importance level for received PIN messages

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

3. Select the Display PIN Messages in Red check box.

4. Press the key > Save.

Blind carbon copy a contact

You can blind carbon copy a contact in an email or a PIN message.

When you are composing an email or a PIN message, press the key > Add Bcc.

Create a link for a PIN

You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message.

When you are typing text, type pin: and the PIN.

Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.

1. On the Home screen, click the Messages icon.

2. Highlight the message.

3. Press the key > Delete.

Viewing and replying to PIN messages

Search for text in a message, in a file, or on a web page

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

1. In a message, in a file, in an attachment, or on a web page, press the key > Find or Find on Page.

2. Type the text.

3. Press the Enter key.

Help Messages

To search for the next instance of the text, press the key > Find Next.

View an address instead of a display name

In a message, press the key > Show Address.

To view the display name again, press the key > Show Name.

View filed messages

1. On the Home screen, click the Messages icon.

2. Press the key > View Folder.

3. Click a folder.

Save a message

1. On the Home screen, click the Messages icon.

2. Highlight a message.

3. Press the key > Save.

Delete messages

On the Home screen, click the Messages icon.

• To delete a message, highlight the message. Press the key > Delete.

• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down.

Release the Shift key. Press the key > Delete Messages.

• To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.

Note: Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer during email

reconciliation.

Change how a message inbox displays messages

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

• To change the order of the subject line and sender, change the Display Order field.

• To change how messages are separated, change the Separators field.

3. Press the key > Save.

Hide sent messages from the message inbox

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

3. Select the Hide Sent Messages check box.

Help Messages

4. Press the key > Save.

PIN message options

Set how long your device stores messages

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

3. Change the Days To Keep Messages field.

4. Press the key > Save.

Open a new message automatically when you remove your device from your holster

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

3. Change the Auto Open Newest Message After Removing Device From Holster field.

4. Press the key > Save.

Hide the new or unopened message indicator

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

• To hide the new message indicator, clear the Display New Message Indicator check box.

• To hide the unopened message indicator, change the Display Message Count field to None.

3. Press the key > Save.

Turn off the prompt that appears before you delete a message

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

3. Clear the Confirm Delete check box.

4. Press the key > Save.

Turn off the prompt that appears when you mark messages as opened

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

3. Clear the Confirm Mark Prior Opened check box.

4. Press the key > Save.

Help Messages

Text messages

About text messages

To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your

wireless service provider, this feature might not be supported.

Depending on the typing input language that you use to type your text messages, your messages might display to your recipients differently

than you expect.

Depending on your wireless service provider, you might also be able to send and receive the following media files in text

messages: .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov.

If you have more than one phone number associated with your BlackBerry® device, your device sends text messages using the first phone

number that appears in the My Number field in the Phone application.

Composing and sending text messages

Send a text message

The number of recipients that you can send a text message to depends on your wireless service provider.

1. On the Home screen, click the Text Messages icon.

2. Press the key > Compose Text Message.

3. In the To field, do one of the following:

• Type a contact name.

• Press the key > Choose Contact. Click a contact.

• Type a phone number that can receive text messages (including the country code and area code). Press the key on the keyboard.

• If your BlackBerry® device is connected to a CDMA network, you can type an email address.

4. Type a message.

5. Press the key on the keyboard.

Related topics

Personal distribution lists, 166

Resend a message

You cannot change a text message before you resend it.

In a sent message, press the key.

• To change the message, click Edit. Change the message. Press the key > Send.

• To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the

key > Send.

Help Messages

• To resend the message without changing it, click Resend.

Set whether pressing the Enter key sends text messages

You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally sending a message

if you plan to include several lines of text.

1. On the Home screen, click the Text Messages icon.

2. Press the key > Options > Text Messaging.

3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box.

4. Press the key > Save.

Forward a text message

You cannot forward text messages that contain content that is copyright protected.

In a message, press the key > Forward or Forward As.

Attach a file to a text message

1. When you are composing a text message, press the key > Attach.

2. Click one of the following menu items:

•Picture

•Video

•Location

•Audio

•Voice Note

•Contact

•Appointment

3. Click a media file.

Set the importance level for text messages that you send

Depending on your wireless service provider, this option might not appear.

1. On the Home screen, click the Text Messages icon.

2. Press the key > Options > Text Messaging.

3. In the MMS section, in the Message Filtering section, change the Importance field.

4. Press the key > Save.

Request delivery notification or read notification for a text message

1. On the Home screen, click the Text Messages icon.

2. Press the key > Options > Text Messaging.

3. In the MMS section, do one of the following:

• To receive notification when the message is delivered to the recipient, select the Confirm Delivery check box.

Help Messages

• To receive notification when the recipient opens the message, select the Confirm Read check box.

4. Press the key > Save.

Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.

1. On the Home screen, click the Messages icon.

2. Highlight the message.

3. Press the key > Delete.

Viewing and replying to text messages

Search for text in a message, in a file, or on a web page

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

1. In a message, in a file, in an attachment, or on a web page, press the key > Find or Find on Page.

2. Type the text.

3. Press the Enter key.

To search for the next instance of the text, press the key > Find Next.

View filed messages

1. On the Home screen, click the Messages icon.

2. Press the key > View Folder.

3. Click a folder.

Delete messages

On the Home screen, click the Messages icon.

• To delete a message, highlight the message. Press the key > Delete.

• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down.

Release the Shift key. Press the key > Delete Messages.

• To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.

Note: Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer during email

reconciliation.

Delete the history from a text message

Do one of the following:

• To delete an individual message from the history, highlight the message. Press the key > Delete Message.

Help Messages

•To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Clear

Conversation.

•To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press the key

> Delete.

Save a media file from a text message

1. In a text message, open an attachment.

2. Press the key.

3. Click Save <media type>.

4. Click Save.

Save a contact attachment from a text message

If you receive a vCard® contact attachment in a text message, you can save it so that the contact information is added to your contact list.

1. In a text message, highlight a vCard contact attachment.

2. Press the key > View Attachment.

3. Press the key > Add to Contacts.

Add an appointment to your calendar from a text message

1. In a text message, highlight an iCalendar attachment.

2. Press the key > View Appointment.

3. Press the key > Add To Calendar.

Change the appearance of text messages

1. On the Home screen, click the Text Messages icon.

2. Press the key > Options > Text Messaging.

3. In the General Text Messaging Options section, change the Conversation Style field.

4. Press the key > Save.

Show names in the history of text messages

1. On the Home screen, click the Text Messages icon.

2. Press the key > Options > Text Messaging.

3. In the General Text Messaging Options section, select the Show Names check box.

4. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the history of your text

messages, and not in messages that you send.

5. Press the key > Save.

Change how a message inbox displays messages

1. On the Home screen, click the Messages icon.

Help Messages

2. Press the key > Options > Message Display and Actions.

• To change the order of the subject line and sender, change the Display Order field.

• To change how messages are separated, change the Separators field.

3. Press the key > Save.

Options for text messages

Stop receiving text messages when roaming

1. On the Home screen, click the Text Messages icon.

2. Press the key > Options > Text Messaging.

3. In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only.

4. Press the key > Save.

Block text messages

1. On the Home screen, click the Text Messages icon.

2. Press the key > Options > Text Messaging.

3. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or Reject Advertisements

check box.

4. Press the key > Save.

Store text messages on your SIM card

Depending on your wireless service provider and wireless network, this feature might not be supported.

If your BlackBerry® device uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages

application.

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Text Messaging.

3. Change the Leave Messages On SIM Card field to Yes.

4. Press the key > Save.

To stop storing text messages on your SIM card, change the Leave Messages On SIM Card field to No. If you change this field to No, your

text messages are deleted from your SIM card.

Set how long your device stores messages

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

3. Change the Days To Keep Messages field.

4. Press the key > Save.

Help Messages

Turn off AutoText for SMS text messages

1. On the Home screen or in a folder, click the Options icon.

2. Click SMS Text.

3. Set the Disable AutoText field to Yes.

4. Press the Menu key.

5. Click Save.

Set how long your service center attempts to send text messages

If you send a text message and it cannot be delivered immediately, your service center tries to send the text message for the number of times

that is set in the Retries field. Depending on your wireless service provider, this option might not appear.

1. On the Home screen, click the Text Messages icon.

2. Press the key > Options > Text Messaging.

3. In the SMS Text section, change the Retries field.

4. Press the key > Save.

Set a wireless network type for sending text messages

Depending on your wireless service provider and wireless network, this feature might not be supported.

1. On the Home screen, click the Text Messages icon.

2. Press the key > Options > Text Messaging.

3. In the SMS Text section, do one of the following:

• To use only one network type to send text messages, change the Network To Send Over field to Circuit Switched or Packet

Switched.

•To use either network type to send text messages, which might be beneficial when roaming, change the Network To Send Over field

to Circuit Switched Preferred or Packet Switched Preferred.

4. Press the key > Save.

Open a new message automatically when you remove your device from your holster

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

3. Change the Auto Open Newest Message After Removing Device From Holster field.

4. Press the key > Save.

Hide the new or unopened message indicator

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

• To hide the new message indicator, clear the Display New Message Indicator check box.

• To hide the unopened message indicator, change the Display Message Count field to None.

3. Press the key > Save.

Help Messages

Turn off the prompt that appears before you delete a message

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

3. Clear the Confirm Delete check box.

4. Press the key > Save.

Turn off the prompt that appears when you mark messages as opened

1. On the Home screen, click the Messages icon.

2. Press the key > Options > Message Display and Actions.

3. Clear the Confirm Mark Prior Opened check box.

4. Press the key > Save.

Cell broadcasting

About cell broadcasting

Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices

in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing

to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages.

For example, one cell broadcast channel might send regular weather forecasts while another might send traffic reports.

Turn on cell broadcasting

To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card with a cell

broadcast channel or provide you with the ID for a cell broadcast channel.

Depending on your wireless service provider and the wireless network that your device is connected to, this feature might not be supported.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Cell Broadcast Settings.

3. Select the Cell Broadcasting Service check box.

• If one or more cell broadcast channels appear on the screen, select the check box beside the channel.

• If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add Channel. Type the channel

ID and a nickname. Click OK.

4. Select the check box beside a language.

5. Press the key > Save.

To turn off cell broadcasting, clear the Cell Broadcasting Service check box. Before you turn off cell broadcasting, verify that your wireless

service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.

Help Messages

Stop receiving messages from a cell broadcast channel

Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your

location.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Cell Broadcast Settings.

3. In the Channels section, highlight a cell broadcast channel.

4. Press the key.

• To stop receiving messages from the cell broadcast channel, click Disable.

• To delete the cell broadcast channel, click Delete Channel.

Rename a cell broadcast channel

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Cell Broadcast Settings.

3. In the Channels section, highlight a cell broadcast channel.

4. Press the key > Set Nickname.

5. Type a name for the cell broadcast channel.

6. Click OK.

7. Press the key > Save.

Security options for messages

Block incoming messages

If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your

organization, from contacts outside of your organization, or both. For more information, contact your administrator.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Firewall.

3. Select the check box beside one or more message types.

4. Press the key > Save.

Note: Even though you do not receive blocked messages on your BlackBerry device, blocked messages might contribute to data usage in your

wireless service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off email

message forwarding or by using email message filters.

Allow messages from contacts in your contact list or allowed sender list

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Firewall.

Help Messages

3. Select the Contacts check box or the Specific address check box.

4. Press the key > Save.

Add a contact to your allowed sender list

To perform this task, you must set the security firewall to allow messages from specific addresses. This setting allows you to receive messages

from contacts in your allowed sender list.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Firewall.

3. Press the key > Configure Exceptions.

4. Press the key.

5. Click one of the following menu items:

•Add Email Address

•Add Phone Number

•Add PIN

6. Type the contact information.

7. Press the key on the keyboard.

8. Press the key > Save.

Reset a blocked message counter

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Firewall.

3. Highlight a message type.

4. Press the key > Reset Count or Reset All Counts.

Attachments

About files and attachments

You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a

BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's

network and save the files to your device or attach them directly to email messages without downloading them. You can use the Files application

to view a list of all the files that are saved on your device. You can also rename, move, and delete files on your organization's network from your

device.

To change attachments or files that you download, you can use third-party editing applications, such as Documents to Go®, that are designed

for use on BlackBerry devices.

Help Messages

Open a file or an attachment

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.

For more information, contact your wireless service provider or administrator.

1. In a message, meeting invitation, or calendar entry, press the key.

2. If necessary, click Retrieve Attachment Information.

3. Click Open Attachment.

4. If necessary, on the Attachments screen, click an attachment.

5. If necessary, in the dialog box, select an option.

Save a file or an attachment

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.

For more information, contact your wireless service provider or administrator.

1. In a message, in a calendar entry, or on a web page, do one of the following:

• If there is only one attachment in a message or calendar entry, press the key.

• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key.

• If you are downloading a file from a web page, press the key.

2. Click Download Attachment or Download File.

3. Highlight the folder that you want to save the file or attachment in.

4. Press the key > Select Here.

To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key > Cancel

Download.

Send a file as an attachment

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.

For more information, contact your wireless service provider or administrator.

1. On the Home screen or in a folder, click the Media icon or Files icon.

2. Find and highlight a file.

3. Press the key > Send.

4. Click a message type.

Open a link in a file or an attachment

Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.

1. In a file, highlight a link.

2. Press the key > Get Link or Retrieve.

Help Messages

To return to the file, press the key.

Set font options for a file or an attachment

1. In a file or an attachment, press the key > Options.

2. Change the font fields.

3. Press the key > Save.

View properties for a file

You can view the size, author, publication date, and other properties of a file.

1. On the Home screen or in a folder, click the Media icon or Files icon.

2. Find and highlight a file.

3. Press the key > Properties.

vCard contact attachments

About vCard contact attachments

vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email

message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When

you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the

attached contact.

Add a contact to your contact list from a contact attachment

In a contact attachment, press the key > Add to Contacts or Update Contact.

S/MIME-protected messages

S/MIME-protected message basics

About signing and encrypting messages

If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another

level of security to email and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify

the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public

key to verify that the message is from you and that the message has not been changed.

Help Messages

Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the

message. Recipients use their private key to decrypt the message.

To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email

address in your contact list to locate a PGP® key or certificate for the contact.

Sign or encrypt a message

You can sign or encrypt email and PIN messages.

1. When you are composing a message, change the Encoding field.

2. If necessary, change the Classification field.

Encrypt a message with a pass phrase

Your BlackBerry® device can encrypt email and PIN messages using a pass phrase shared between the sender and recipient.

1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt.

2. Press the key > Options.

3. Select the Use Password-Based Encryption check box.

4. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers.

5. If you are signing the message, in the Signing Options section, select a certificate.

6. Press the key > Save.

7. Type your message.

8. Press the key > Send.

9. Type a pass phrase to encrypt the message.

10. Confirm the pass phrase.

11. Click OK.

Using a secure method, let the recipient know what the pass phrase is.

Attach a certificate to a message

You can attach a certificate to email and PIN messages.

1. When composing a message, press the key > Attach > Certificate.

2. Highlight a certificate.

3. Press the key > Continue.

Download the certificate used to sign or encrypt a message

If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the

certificate.

1. In a message, highlight the encryption indicator or a digital signature indicator.

2. Press the key > Fetch Sender’s Certificate.

Help Messages

Add a certificate from a message

1. In a message, highlight a digital signature indicator.

2. Press the key > Import Sender’s certificate.

Add a certificate from an attachment

1. In a message, click the certificate attachment.

2. Click Retrieve Certificate Attachment.

3. Click the certificate.

4. Click Import Certificate.

Attachment indicators in S/MIME-protected messages

Indicator Description

The message includes a certificate attachment.

The message includes multiple certificate attachments.

The message includes a certificate server attachment.

Add connection information for a certificate server from a message

1. In a message, highlight the certificate server indicator.

2. Press the key > Import Server.

View the certificate used to sign or encrypt a message

1. In a message, highlight the encryption status indicator or a digital signature indicator.

2. Press the key > Display Sender's Certificate or Display Encryption Certificate.

View encryption information for a weakly encrypted message

1. In a weakly encrypted message, highlight the encryption status indicator.

2. Press the key > Encryption Details.

Help Messages

S/MIME-protected message status

Digital signature indicators for S/MIME-protected messages

Indicator Description

Your BlackBerry® device verified the digital signature.

Your device cannot verify the digital signature.

Your device requires more data to verify the digital signature.

Your device trusts the certificate chain.

The sender’s email address does not match the email address of the

certificate subject, or the sender’s certificate is revoked, is not trusted,

cannot be verified, or is not on your device.

The certificate is weak, the certificate status is not current, or your

device requires more data to verify the trust status of the certificate.

The sender’s certificate is expired.

Encryption status indicators

Your administrator sets whether messages that you receive are considered to be strong or weak.

Indicator Description

The message is strongly encrypted.

The message is weakly encrypted.

S/MIME-protected message options

Change your signing or encryption certificate

Your BlackBerry® device uses your encryption certificate to encrypt messages in the Sent Items folder and includes your encryption certificate

in messages that you send so that recipients can encrypt their reply messages.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. In the Signing Options section or the Encryption Options section, change the Certificate field.

Help Messages

4. Press the key > Save.

Change options for downloading attachments in encrypted messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

• To download attachments in encrypted messages automatically, change the Allow encrypted attachment viewing and retrieve

encrypted attachment information field to Automatically.

• To download attachments in encrypted messages manually, change the Allow encrypted attachment viewing and retrieve

encrypted attachment information field to Manually.

•To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Allow encrypted attachment

viewing and retrieve encrypted attachment information field to Never.

3. Press the key > OK.

Change the default signing and encryption option

Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not

sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously,

your device tries to use the signing and encryption option that was used for the last message.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME or PGP.

3. Change the Default Encoding field.

4. Press the key > Save.

About message classifications

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your

administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message

that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message

classifications that you can use.

If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message

and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the

classification for a sent message in the sent items folder.

Change the default message classification

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature and your administrator must turn

on message classifications.

Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a

message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device

tries to use the message classification that was used for the last message.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Default Services.

Help Messages

3. Change the Default Encoding field.

4. Press the key > Save.

Change the size of S/MIME indicators in messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. Change the Message Viewer Icons field.

4. Press the key > Save.

Change the encryption algorithms for S/MIME-protected messages

If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known

to support.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. Select the check box beside one or more encryption algorithms.

4. Press the key > Save.

Request delivery notification for signed S/MIME-protected messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. Select the Request S/MIME Receipts check box.

4. Press the key > Save.

Turn off the prompt that appears before an S/MIME-protected message is truncated

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. Change the Message truncation mode field to Send Anyway or More All and Send.

4. Press the key > Save.

To turn on the prompt again, change the Message truncation mode field to Prompt User.

Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. Clear the Warn about problems with my certificates check box.

4. Press the key > Save.

To turn on the prompt again, select the Warn about problems with my certificates check box.

Help Messages

S/MIME-protected message troubleshooting

Some signing and encryption options are not available on my device

Try performing the following actions:

• Verify that the email account that you are using supports all signing and encryption options.

•If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try

using a different message classification.

I cannot open an attachment in an encrypted message

The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent

you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support

attachments in encrypted messages.

You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client

working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.

IBM Lotus Notes native encrypted messages

About IBM Lotus Notes native encrypted messages

If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can read messages on your BlackBerry device that

are sent using IBM® Lotus Notes® native encryption. You might also be able to send, forward, or reply to messages using IBM Lotus Notes

native encryption.

Before you can send or receive IBM Lotus Notes native encrypted messages, you must import your IBM Lotus Notes ID file using Lotus® iNotes®

(previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Software. For more information about importing

your IBM Lotus Notes ID file using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software. When you send or receive

IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.

Prerequisites: IBM Lotus Notes native encryption

• Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server for IBM® Lotus®

Domino®.

• Your computer must be running IBM® Lotus Notes® 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later.

• You must import your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access), or using

the BlackBerry® Desktop Software.

Help Messages

Encrypt a message using IBM Lotus Notes native encryption

1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.

2. If you are prompted, type your IBM® Lotus Notes® ID password.

PGP protected messages

PGP protected message basics