BlackBerry RCN70UW Handheld Blackberry® with GSM/GPRS/EDGE 850/1900, WCDMA/HSDPA IV, 802.11/b/g, Bluetooth and aGPS User Manual R020 PDF Help

BlackBerry Limited Handheld Blackberry® with GSM/GPRS/EDGE 850/1900, WCDMA/HSDPA IV, 802.11/b/g, Bluetooth and aGPS R020 PDF Help

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ContentsQuick Help.................................................................................................................................................................................................................................................. 9Top 10.......................................................................................................................................................................................................................................................... 9Find important keys................................................................................................................................................................................................................................... 12Start using your device.............................................................................................................................................................................................................................. 13Discover the Home screen........................................................................................................................................................................................................................ 22Personalize your device............................................................................................................................................................................................................................. 23Shortcuts..................................................................................................................................................................................................................................................... 30BlackBerry basics shortcuts...................................................................................................................................................................................................................... 30Phone shortcuts.......................................................................................................................................................................................................................................... 30Message shortcuts..................................................................................................................................................................................................................................... 31Typing shortcuts......................................................................................................................................................................................................................................... 32File and attachment shortcuts.................................................................................................................................................................................................................. 33Media shortcuts.......................................................................................................................................................................................................................................... 33Browser shortcuts....................................................................................................................................................................................................................................... 34Calendar shortcuts..................................................................................................................................................................................................................................... 35Search shortcuts......................................................................................................................................................................................................................................... 36Troubleshooting: Shortcuts....................................................................................................................................................................................................................... 36Phone........................................................................................................................................................................................................................................................... 37Phone basics............................................................................................................................................................................................................................................... 37Emergency calls.......................................................................................................................................................................................................................................... 39Volume......................................................................................................................................................................................................................................................... 40Voice mail.................................................................................................................................................................................................................................................... 41Speed dial.................................................................................................................................................................................................................................................... 42Call waiting, call forwarding, and call blocking...................................................................................................................................................................................... 42Fixed dialing and smart dialing................................................................................................................................................................................................................ 44Conference calls......................................................................................................................................................................................................................................... 46Call logs....................................................................................................................................................................................................................................................... 48Multiple phone numbers........................................................................................................................................................................................................................... 49Phone options............................................................................................................................................................................................................................................. 50Phone shortcuts.......................................................................................................................................................................................................................................... 52Troubleshooting: Phone............................................................................................................................................................................................................................ 52Voice commands........................................................................................................................................................................................................................................ 55Perform an action using a voice command............................................................................................................................................................................................. 55Available voice commands........................................................................................................................................................................................................................ 55Change the language for voice commands............................................................................................................................................................................................ 56Turn off choice lists for voice commands................................................................................................................................................................................................ 56Change the options for voice prompts.................................................................................................................................................................................................... 56

Silence your device.................................................................................................................................................................................................................................... 137Flashing LED............................................................................................................................................................................................................................................... 137Change alarm notification options.......................................................................................................................................................................................................... 138Turn on event sounds................................................................................................................................................................................................................................ 138Troubleshooting: Ring tones, sounds, and alerts................................................................................................................................................................................... 138Browser........................................................................................................................................................................................................................................................ 140Browser basics............................................................................................................................................................................................................................................ 140Browser bookmarks.................................................................................................................................................................................................................................... 143RSS feeds.................................................................................................................................................................................................................................................... 144Browser options.......................................................................................................................................................................................................................................... 145Browser security......................................................................................................................................................................................................................................... 148Browser push.............................................................................................................................................................................................................................................. 149Browser shortcuts....................................................................................................................................................................................................................................... 150Troubleshooting: Browser......................................................................................................................................................................................................................... 151Calendar...................................................................................................................................................................................................................................................... 152Calendar basics.......................................................................................................................................................................................................................................... 152Meetings..................................................................................................................................................................................................................................................... 154Conference call meetings......................................................................................................................................................................................................................... 156Synchronizing calendar............................................................................................................................................................................................................................. 157Calendar options........................................................................................................................................................................................................................................ 159Calendar shortcuts..................................................................................................................................................................................................................................... 160Troubleshooting: Calendar........................................................................................................................................................................................................................ 161Contacts...................................................................................................................................................................................................................................................... 162Contact basics............................................................................................................................................................................................................................................ 162Customizing contacts................................................................................................................................................................................................................................ 163Synchronizing contacts............................................................................................................................................................................................................................. 164Personal distribution lists.......................................................................................................................................................................................................................... 166Multiple contact lists................................................................................................................................................................................................................................. 167Contact list options.................................................................................................................................................................................................................................... 167Troubleshooting: Contacts........................................................................................................................................................................................................................ 168Clock............................................................................................................................................................................................................................................................ 170Get the date and time from the wireless network automatically......................................................................................................................................................... 170Set the date and time manually............................................................................................................................................................................................................... 170Change what appears on the screen when your device is charging................................................................................................................................................... 170Change the clock face............................................................................................................................................................................................................................... 171Display a second time zone on the clock................................................................................................................................................................................................ 171Turn on the alarm....................................................................................................................................................................................................................................... 171Silence the alarm....................................................................................................................................................................................................................................... 171

Change alarm notification options.......................................................................................................................................................................................................... 172Turn on bedside clock mode..................................................................................................................................................................................................................... 172Set options for bedside clock mode......................................................................................................................................................................................................... 172Use the stopwatch..................................................................................................................................................................................................................................... 172Use the timer.............................................................................................................................................................................................................................................. 173Change timer notification options........................................................................................................................................................................................................... 173Troubleshooting: Clock.............................................................................................................................................................................................................................. 173Tasks and memos....................................................................................................................................................................................................................................... 174Create a task or memo.............................................................................................................................................................................................................................. 174Recurrence fields........................................................................................................................................................................................................................................ 174Send a task or memo................................................................................................................................................................................................................................. 174Change or delete a task or memo............................................................................................................................................................................................................ 174Change the status of a task...................................................................................................................................................................................................................... 175Hide completed tasks................................................................................................................................................................................................................................ 175View tasks in a calendar............................................................................................................................................................................................................................ 175Synchronizing tasks and memos.............................................................................................................................................................................................................. 175About categories........................................................................................................................................................................................................................................ 177Categorize a contact, task, or memo........................................................................................................................................................................................................ 177Create a category for contacts, tasks, or memos.................................................................................................................................................................................... 177Turn off the prompt that appears before you delete items................................................................................................................................................................... 178Typing.......................................................................................................................................................................................................................................................... 179Typing basics.............................................................................................................................................................................................................................................. 179Typing input methods................................................................................................................................................................................................................................ 179Typing options............................................................................................................................................................................................................................................ 181Spelling checker......................................................................................................................................................................................................................................... 182Custom dictionary...................................................................................................................................................................................................................................... 183AutoText...................................................................................................................................................................................................................................................... 184Typing shortcuts......................................................................................................................................................................................................................................... 185Troubleshooting: Typing............................................................................................................................................................................................................................ 186Keyboard..................................................................................................................................................................................................................................................... 187Change the keyboard layout..................................................................................................................................................................................................................... 187Change the default keyboard for portrait view...................................................................................................................................................................................... 187Assign an application to a Convenience key.......................................................................................................................................................................................... 187Change the default currency symbol....................................................................................................................................................................................................... 187Set the cursor speed.................................................................................................................................................................................................................................. 188Turn on key tones....................................................................................................................................................................................................................................... 188Set the trackpad sensitivity....................................................................................................................................................................................................................... 188Turn off trackpad sounds........................................................................................................................................................................................................................... 188Troubleshooting: Keyboard....................................................................................................................................................................................................................... 189

Language..................................................................................................................................................................................................................................................... 190About typing input languages.................................................................................................................................................................................................................. 190Change the language................................................................................................................................................................................................................................ 190Use a shortcut for switching typing input languages when you are typing....................................................................................................................................... 190Add a display language............................................................................................................................................................................................................................. 190Delete a language...................................................................................................................................................................................................................................... 191Troubleshooting: Language...................................................................................................................................................................................................................... 191Screen display............................................................................................................................................................................................................................................. 192Set options for backlighting...................................................................................................................................................................................................................... 192Use a picture as your device wallpaper................................................................................................................................................................................................... 192Change the display font............................................................................................................................................................................................................................ 192Organizing applications on the Home screen........................................................................................................................................................................................ 192Add a message that appears when your device is locked..................................................................................................................................................................... 193Use grayscale or reverse contrast for the screen display...................................................................................................................................................................... 193Themes........................................................................................................................................................................................................................................................ 194Troubleshooting: Display........................................................................................................................................................................................................................... 194GPS technology.......................................................................................................................................................................................................................................... 196About GPS technology.............................................................................................................................................................................................................................. 196Turn on GPS technology............................................................................................................................................................................................................................ 196Set the GPS receiver that you use to track your movement................................................................................................................................................................. 196Get your GPS location............................................................................................................................................................................................................................... 197Prevent others from tracking your location............................................................................................................................................................................................ 197Turn off location aiding............................................................................................................................................................................................................................. 197Troubleshooting: GPS technology............................................................................................................................................................................................................ 198Maps............................................................................................................................................................................................................................................................ 199Map basics.................................................................................................................................................................................................................................................. 199Map options................................................................................................................................................................................................................................................ 201Map shortcuts............................................................................................................................................................................................................................................. 202Troubleshooting: Maps.............................................................................................................................................................................................................................. 202Applications................................................................................................................................................................................................................................................ 203About multitasking..................................................................................................................................................................................................................................... 203Keep an application running in the background and switch to another application........................................................................................................................ 203Close an application so that it is not running in the background........................................................................................................................................................ 203About adding applications........................................................................................................................................................................................................................ 204About social networking applications...................................................................................................................................................................................................... 204About instant messaging applications.................................................................................................................................................................................................... 205Require your device password before adding an application............................................................................................................................................................... 205

Delete an application................................................................................................................................................................................................................................ 205View properties for an application........................................................................................................................................................................................................... 205View the size of an application database................................................................................................................................................................................................ 206Troubleshooting: Applications.................................................................................................................................................................................................................. 206BlackBerry Device Software...................................................................................................................................................................................................................... 207About updating the BlackBerry Device Software................................................................................................................................................................................... 207Update the BlackBerry Device Software over the wireless network.................................................................................................................................................... 207Return to or delete the previous version of the BlackBerry Device Software..................................................................................................................................... 208Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 208Update the BlackBerry Device Software using the BlackBerry Desktop Software............................................................................................................................ 209Troubleshooting: BlackBerry Device Software....................................................................................................................................................................................... 209Manage connections................................................................................................................................................................................................................................. 210Manage connections basics...................................................................................................................................................................................................................... 210Mobile network........................................................................................................................................................................................................................................... 212Wi-Fi technology........................................................................................................................................................................................................................................ 216Bluetooth technology................................................................................................................................................................................................................................ 220Power and battery...................................................................................................................................................................................................................................... 228Turn off your device................................................................................................................................................................................................................................... 228Set your device to turn on and turn off automatically........................................................................................................................................................................... 228Reset the device......................................................................................................................................................................................................................................... 228Check the battery power level.................................................................................................................................................................................................................. 228Extend battery life...................................................................................................................................................................................................................................... 228Memory and media cards.......................................................................................................................................................................................................................... 230About media cards..................................................................................................................................................................................................................................... 230Supported media cards............................................................................................................................................................................................................................. 230Turn off media card support..................................................................................................................................................................................................................... 230Repair files stored on your media card or on your device..................................................................................................................................................................... 230About compression.................................................................................................................................................................................................................................... 231About file encryption................................................................................................................................................................................................................................. 231Turn on encryption..................................................................................................................................................................................................................................... 231Best practice: Conserving memory on your device................................................................................................................................................................................ 232Troubleshooting: Storage and media cards............................................................................................................................................................................................ 232Search.......................................................................................................................................................................................................................................................... 233Search for an item...................................................................................................................................................................................................................................... 233Set the types of items that are included in searches............................................................................................................................................................................. 233Search for messages.................................................................................................................................................................................................................................. 233Message search criteria............................................................................................................................................................................................................................ 234

Manage advanced search results for messages..................................................................................................................................................................................... 234Search for text in a message, in a file, or on a web page...................................................................................................................................................................... 235View, change, or delete a saved search................................................................................................................................................................................................... 235Search for a contact in your organization's address book.................................................................................................................................................................... 235Search shortcuts......................................................................................................................................................................................................................................... 236SIM card...................................................................................................................................................................................................................................................... 237About the SIM card phone book............................................................................................................................................................................................................... 237Add a contact to your SIM card................................................................................................................................................................................................................ 237Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 237Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 237Change or delete a SIM card contact...................................................................................................................................................................................................... 238Store text messages on your SIM card.................................................................................................................................................................................................... 238Change the display name for a phone number...................................................................................................................................................................................... 238About SIM card security............................................................................................................................................................................................................................ 238Protect your SIM card with a PIN code................................................................................................................................................................................................... 239Change the SIM card PIN code................................................................................................................................................................................................................ 239Security........................................................................................................................................................................................................................................................ 240Security basics............................................................................................................................................................................................................................................ 240Password keeper........................................................................................................................................................................................................................................ 241Encryption................................................................................................................................................................................................................................................... 243Memory cleaning........................................................................................................................................................................................................................................ 245Certificates.................................................................................................................................................................................................................................................. 246PGP keys..................................................................................................................................................................................................................................................... 253Certificate servers...................................................................................................................................................................................................................................... 258Key store...................................................................................................................................................................................................................................................... 260Smart cards................................................................................................................................................................................................................................................. 262VPN settings............................................................................................................................................................................................................................................... 265Verify security software manually............................................................................................................................................................................................................ 267Third-party application control................................................................................................................................................................................................................ 267Troubleshooting: Security......................................................................................................................................................................................................................... 270Service books and diagnostic reports...................................................................................................................................................................................................... 272Accept, delete, or restore a service book................................................................................................................................................................................................. 272Run a diagnostic report............................................................................................................................................................................................................................. 272View, submit, or delete a diagnostic report............................................................................................................................................................................................. 272Set a default recipient for diagnostic reports......................................................................................................................................................................................... 273I cannot run or submit a diagnostic report............................................................................................................................................................................................. 273View the version number of the BlackBerry Device Software on your device.................................................................................................................................... 273Submit a Wi-Fi diagnostic report.............................................................................................................................................................................................................. 273Set options for Wi-Fi diagnostic reports.................................................................................................................................................................................................. 274

Synchronization.......................................................................................................................................................................................................................................... 275About synchronization............................................................................................................................................................................................................................... 275Reconcile email over the wireless network............................................................................................................................................................................................. 275Delete email on your device and in your email application on your computer.................................................................................................................................. 275Synchronize organizer data over the wireless network......................................................................................................................................................................... 276About synchronization conflicts............................................................................................................................................................................................................... 276Manage email reconciliation conflicts..................................................................................................................................................................................................... 276Manage data synchronization conflicts................................................................................................................................................................................................... 277About backing up and restoring device data.......................................................................................................................................................................................... 277Empty the deleted items folder on your computer from your device................................................................................................................................................... 277Troubleshooting: Synchronization........................................................................................................................................................................................................... 278Accessibility options.................................................................................................................................................................................................................................. 279About accessibility options....................................................................................................................................................................................................................... 279Screen accessibility options...................................................................................................................................................................................................................... 279Audio and phone accessibility options.................................................................................................................................................................................................... 280Typing accessibility options...................................................................................................................................................................................................................... 282Calculator.................................................................................................................................................................................................................................................... 283Use the calculator...................................................................................................................................................................................................................................... 283Convert a measurement............................................................................................................................................................................................................................ 283BrickBreaker................................................................................................................................................................................................................................................ 284About BrickBreaker.................................................................................................................................................................................................................................... 284BrickBreaker capsules................................................................................................................................................................................................................................ 284BrickBreaker scoring.................................................................................................................................................................................................................................. 285Play BrickBreaker....................................................................................................................................................................................................................................... 285Adjust the volume...................................................................................................................................................................................................................................... 285Set the paddle speed................................................................................................................................................................................................................................. 286Word Mole game........................................................................................................................................................................................................................................ 287Word Mole game basics............................................................................................................................................................................................................................. 287Single-player games.................................................................................................................................................................................................................................. 288Multiplayer games..................................................................................................................................................................................................................................... 289Troubleshooting: Word Mole..................................................................................................................................................................................................................... 290Glossary....................................................................................................................................................................................................................................................... 291Legal notice................................................................................................................................................................................................................................................. 296

To download BlackBerry App World, visit www.blackberryappworld.com.For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the key >Help.BlackBerry Desktop SoftwareIf you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove,or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use thewireless network.To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.Application CenterIf you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications thatare hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.For more information about managing applications using the Application Center, click the Application Center icon. Press the key >Help.Download a themeDepending on your wireless service provider, this feature might not be supported.1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Press the key > Download Themes.Use a picture as your device wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper.Supported audio and video file formatsType File formatAudio • .mp3• .m4a• .wma• .wavVideo • .mp4Help Quick Help10

Type File format• .mov• .3gp• .3gp2• .avi• .asf• .wmvTransfer a file from your computer to your device using your device as a USB memorydriveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your mediafiles when you transfer files between your BlackBerry device and your computer.1. Connect your device to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.•If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transferoption.3. If necessary, type a password. Your device appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your device.To view the transferred file on your device, disconnect your device from your computer and find the file.Related topicsTransfer your media files from your computer to your device using BlackBerry Desktop Software, 130Open, close, or switch between tabsDo one of the following:• To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.• To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.• To switch between tabs, in the browser, press the key > Tabs. Click a tab.• To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click Close.Reconcile email over the wireless networkYou can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.Help Quick Help11

4. Select the Wireless Reconcile check box.5. Press the key > Save.If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® DesktopSoftware to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.Add a signature to your work emailTo perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contactyour administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Use Auto Signature check box.5. In the field that appears, type a signature.6. Press the key > Save.Your signature is added to your email after you send it.Find important keysFind out what the keys do and learn how to move around the screen on your BlackBerry® device.About the Menu key and Escape keyThe Menu key on your BlackBerry® device provides you with a full list of available actions for an application. The Menu key and the Escape keyhelp you switch between screens and applications quickly and easily.Key ActionsMenu key • on the Home screen or in an application, press to open the menu• on the Home screen or in an application, press and hold to switch applications• on a menu, press to select a highlighted menu itemEscape key • press to return to the previous screen• press to close a menuHelp Quick Help12

About multitaskingYour BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, youmight want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. Whileyou are playing a song, you might want to switch to the messages application to reply to a message.There are also shortcuts for most applications that can help you to perform common tasks quickly.Note: The more applications that you have running, the more memory and battery power your device uses. To optimize the performance ofyour device, try to close applications when you are finished with them.Related topicsKeep an application running in the background and switch to another application, 203Close an application so that it is not running in the background, 203Move around the screen with the trackpad• To move the cursor in any direction and highlight items, slide your finger on the trackpad.• To select an item, select a field or check box, or open a link, highlight the item. Click (press) the trackpad.Pop-up menus are available in most applications, and appear in the center of the screen. You can use the pop-up menu when you are viewinga message, for example, to file, forward, or reply to the message.•••Start using your deviceVisit the Setup applicationThe Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up networkconnections, such as Wi-Fi® connections and Bluetooth® connections. You can also set up email addresses and social networking accounts.The Setup application should appear automatically the first time that you turn on your device.1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.2. Click a section to change options or to complete a short series of prompts that help you set the options.Help Quick Help13

Turn on or turn off a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safetyand Product Information booklet for your BlackBerry® device.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on a network connection, select the check box beside a connection type.• To turn off a network connection, clear the check box beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections.Find your phone numberDo one of the following:• To view your active phone number, from the Home screen, press the key. Your phone number appears at the top of the screen.• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Homescreen, press the key. Click the phone number at the top of the screen. If your wireless service plan supports text messaging, thefirst phone number in the list is the phone number that you use to send and receive text messages.Related topicsAbout multiple phone numbers, 49Set up an email address1. On the Home screen, click the Setup icon.2. In the Setup section, click the Email Accounts icon.3. On the Email Setup screen, if the following options appear, select an option.•Internet Mail Account: This option is most common for individual users. Use this option to associate your BlackBerry® device withone or more existing email addresses (for example, a Windows Live™ Hotmail® email account), or to create a new email address.•Enterprise Account: This option is most common for corporate users. If your administrator gave you an enterprise activation password,use this option to associate your device with your work email account using the BlackBerry® Enterprise Server.4. Complete the instructions on the screen to set up your email address.Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on theHome screen, click the Messages icon.Feature availabilityThe following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are notinclusive of every feature that might or might not be available on your device.Device modelFeatures such as an internal GPS receiver, Wi-Fi® connection capability, and the camera and video camera are dependent on your devicemodel. To find feature specifications for your device model, visit www.blackberry.com/go/devices.Help Quick Help14

Wireless service planA wireless service plan with phone or voice is required for you to use the phone application and to send and receive text messages.A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receiveemail messages and PIN messages.For more information, contact your wireless service provider.BlackBerry Internet Service and BlackBerry Enterprise ServerOnce you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receiveemail messages, use third-party instant messaging applications, and use some browser options.If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry®Internet Service.If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Youradministrator might set options that determine the features and settings that are available on your device. To view the IT policies thathave been set by your administrator, click Security > Security Status Information > IT Policy Viewer.Wireless service providerFeatures such as MMS messages, location-based services, and some phone features are dependent on your wireless service provider'sofferings. For more information, contact your wireless service provider.Wireless networkThe wireless network that your device is connected to might affect the availability of some features. Depending on your wireless serviceprovider and available roaming options, different wireless networks are available. Some wireless networks do not support features suchas call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.Related topicsWireless networks that your device connects to, 210BlackBerry Device Software, 207Find more information, 18Wireless synchronizationReconcile email over the wireless networkYou can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Wireless Reconcile check box.5. Press the key > Save.If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® DesktopSoftware to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.Help Quick Help15

Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization check box.4. Press the key > Save.If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendardata. For more information, see the Help in the BlackBerry Desktop Software.Clock and time zoneSet the date and time manually1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Time.3. Change the Set Time field to Manual.4. Click the Time field.5. On the trackpad, slide your finger to select a time.6. Click the trackpad.7. Click the Date field.8. On the trackpad, slide your finger to select a date.9. Click the trackpad.10. Press the key > Save.Get the date and time from the wireless network automaticallyTo perform this task, your BlackBerry® device must be connected to the wireless network.1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Time.3. Change the Set Time field to Automatic.4. Do one of the following:• To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt.• To have your device update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone fieldto On.5. Press the key > Save.Help Quick Help16

Connect to a Wi-Fi network1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi.3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the Show Open networksonly check box.4. Click the Wi-Fi network that you want to connect to.5. If the Wi-Fi network requires authentication, type a password for the network.The name of the Wi-Fi network appears at the top of the Home screen.Bluetooth technology optionsTurn on Bluetooth technology1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Select the Bluetooth check box.To turn off Bluetooth® technology, clear the Bluetooth check box.Pair with a Bluetooth enabled deviceYou must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more information about preparingthe Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Options.3. Click Add New Device.4. Click Search.5. Click a Bluetooth enabled device.6. If necessary, do one of the following:•If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device, type the pairingpasskey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enableddevice. The passkey is most often a numeric or alpha-numeric code.• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices.Related topicsTurn on Bluetooth technology, 17Change the display font1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Change the font fields.Help Quick Help17

4. Press the key > Save.Change the language1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Language.• To change the display language, change the Display Language field.• To change the typing language, change the Typing Language field.• To change the language for voice commands, change the Voice Dialing field.3. Press the key > Save.Find more information•Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or inan application menu.•www.discoverblackberry.com: Find software, applications, and accessories for your device.•Your wireless service provider web site: Find information about your wireless network or wireless service plan.•www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003).Troubleshooting: BasicsI cannot make or receive callsTry performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that your wireless service plan includes phone or voice services.•If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing listor turn off fixed dialing.• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, includingthe country code and area code, for your contact.• If you are not receiving calls, verify that call blocking and call forwarding are turned off.• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that yourphone number is set as your active phone number.•If you have more than one phone number associated with your device, verify that the phone number that you want to make calls fromand receive calls to is set as your active phone number.Related topicsSwitch the active phone number, 50Fixed dialing and smart dialing, 44Call waiting, call forwarding, and call blocking, 42Help Quick Help18

I am not receiving messagesTry the following actions:• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receivemessages when you return to a wireless coverage area.• If you created an email address or added an existing email address to your device using the email setup screen in the Setup application,verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received anactivation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to senda service book to your device.• If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, clickthe Options icon. Click Advanced Options > Host Routing Table. Press the key > Register Now.• Verify that data service is turned on.• If you use email filters, verify that the options for email filters are set correctly.• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want toreceive email from.•If you have a Wi-Fi® enabled device and if your device uses a software token to connect to a Wi-Fi network or to log in to a VPN, reset yourdevice and connect to the Wi-Fi network or log in to the VPN again.• Verify that your device is not blocking messages. For more information, contact your administrator.Related topicsTurn on or turn off data service or set roaming options, 212Turn on or turn off a network connection, 14Wireless coverage indicators, 210Change, prioritize, or delete an email filter, 70Forward messages from a specific email folder to your device, 65I am not receiving text messagesDepending on your wireless service plan, this feature might not be supported.Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messageswhen you return to a wireless coverage area.I cannot save media filesYour BlackBerry® device memory or media card might not have enough available memory to store media files.Try the following actions:• If you are trying to save a media file to your device memory, delete old data or messages from your device.• If you are trying to save a media file on your media card, delete old media files.• In the camera options, verify that the Image Size field is not set to Large. Large pictures use more memory than smaller pictures.Related topicsDelete messages, 62Help Quick Help19

Move, rename, or delete a file, 108The battery is not chargingDepending on how you charge your BlackBerry® device, try performing the following actions:• Verify that the USB cable is securely connected to your device and a USB port.• Try connecting your device to another USB port on your computer, a USB port on a different computer, a USB hub, or try using a travelcharger.• Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CDthat came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry DesktopSoftware from www.blackberry.com.• Verify that your computer is not in standby, hibernate, or sleep mode.• Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your device.Email is not reconciling over the wireless networkTry the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that wireless email reconciliation is turned on.• Reconcile email manually. On the Home screen, click the Messages icon. Press the key > Reconcile Now.Organizer data is not synchronizing over the wireless networkTry the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, andMemoPad.•If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Manager to synchronizecalendar data. For more information, see the Help in the BlackBerry Desktop Manager.The time on my device is incorrect1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Time.3. Try one of the following actions:• If the Set Time field is set to Automatic, press the > Update Time.• If you have traveled to a different time zone, set the Time Zone field to display the correct time zone.•If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might needto update the time zone data on your BlackBerry® device. To update the time zone data, press the key > Get Time ZoneUpdates. For this feature to be supported, your wireless service plan must include data services (such as email messages or browserservice). If your email account uses a BlackBerry® Enterprise Server, you might not be able update your time zone data. For moreinformation, contact your administrator.Help Quick Help20

Discover the Home screenChange the theme, and wallpaper, and organize with folders.Switch themes1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. In the Theme section, click a theme.4. Click Activate.To delete a theme, click the theme. Click Delete.Use a picture as your device wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper.Move an application icon1. On the Home screen or in an application folder, highlight an application icon.2. Press the Menu key.3. Perform one of the following actions:• To move the application icon to a different location on the Home screen, click Move. On the trackpad, slide your finger to the newlocation. Click the trackpad.• To move the application icon into an application folder, click Move to folder. Click an application folder.• To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.Add, change, or delete a folder on the Home screenOn the Home screen, do one of the following:• To add a folder, press the key > Add Folder. Type a name for the folder. To change the folder icon style, click the folder icon.Click a folder icon style. Click Add.• To change a folder, highlight a folder. Press the key > Edit Folder. Change the folder name or folder icon style. Click Save.• To delete a folder, highlight a folder. Press the key > Delete.Help Quick Help22

Find or hide an application iconDepending on your theme, you might not be able to hide some application icons.On the Home screen or in a folder, do any of the following:• To see all your application icons, press the key > All.• To hide an application icon, highlight the icon. Press the key > Hide.• To show all hidden application icons, press the key > Show All.• To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear beside the Hidefield.Change what happens when you type on the Home screenDepending on your typing input language, you might not be able to use shortcut keys to open applications.1. On the Home screen, press the key > Options.•To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing field to UniversalSearch.• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.2. Press the key > Save.Personalize your deviceMake your BlackBerry® device your own by setting preferred options and adding your personal information.Automatic shutoff and lockSet a device password1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Select the Password check box.4. Click Set Password.5. Type a password.6. Press the key > Save.To turn off your BlackBerry® device password, clear the Password check box.Set your device to turn on and turn off automatically1. On the Home screen or in a folder, click the Options icon.Help Quick Help23

2. Click Device > Auto On/Off.3. Select the Weekday check box.4. Specify the times when your BlackBerry® device should turn on and turn off on weekdays.5. Select the Weekend check box.6. Specify the times when your device should turn on and turn off on weekends.7. Press the key > Save.Navigation and typingChange the display font1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Change the font fields.4. Press the key > Save.Change the language1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Language.• To change the display language, change the Display Language field.• To change the typing language, change the Typing Language field.• To change the language for voice commands, change the Voice Dialing field.3. Press the key > Save.Set the cursor speed1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Change the Key Rate field.4. Press the key > Save.Set the trackpad sensitivityYou can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Trackpad Sensitivity.3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.4. Press the key > Save.Help Quick Help24

Assign an application to a Convenience keyYour BlackBerry® device has one or more Convenience keys on the side of the device. Depending on your theme, you might not be able tochange the application that is assigned to a Convenience key.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Convenience Keys.3.4. Press the key > Save.Add a signature to your work emailTo perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contactyour administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Use Auto Signature check box.5. In the field that appears, type a signature.6. Press the key > Save.Your signature is added to your email after you send it.Add a message that appears when your device is locked1. On the Home screen or in a folder, click the Options icon.2. Click Display > Message on Lock Screen.3. Type the text that you want to appear on the screen when your device is locked.4. Press the key > Save.File transfer and downloadTransfer a file from your computer to your device using your device as a USB memory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your mediafiles when you transfer files between your BlackBerry device and your computer.1. Connect your device to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.•If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transferoption.3. If necessary, type a password. Your device appears as a drive on your computer.Help Quick Help25

Contact optionsAdd a contact• To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click NewContact. Type the contact information. Press the key > Save.•To add a contact from a message, call log, or web page, highlight the contact name, number, or email address. Press the key > Addto contacts. If necessary, add contact information. Press the key > Save.Change or delete a contact picture1. On the Home screen, click the Contacts icon.2. Highlight a contact.3. Press the key > Edit.4. Highlight the contact picture.• To change the contact picture, press the key > Replace Picture. Highlight a picture. Press the key > Select.• To delete the contact picture, press the > Delete Picture.5. Press the key > Save.Map optionsAdd a bookmark for a location or route1. On the Home screen, click the Maps icon.2. On a map, press the key > Add As Favorite > OK.Clock optionsChange the clock faceYou can set a different clock face for the clock, stopwatch and timer.1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. Change the Clock Face field, Stopwatch Face field or Timer Face field.4. Press the key > Save.Turn on the alarm1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Alarm.3. On the trackpad, slide your finger up or down to highlight On or Weekdays.Help Quick Help28

4. Click the trackpad.At the top of the Home screen, a clock indicator appears.To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar application.Related topicsTurn off your device, 228Help Quick Help29

Turn on or turn off the speakerphone during a call Press the key on the keyboard.Stop listening to a call with a wireless headset Press the key on the keyboard.Change the active phone number From the Home screen, press the key. Click your phone number at the top ofthe screen. Click a phone number.Message shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.In a messageReply to a message Press RReply to all in an email or a PIN message Press LForward a message Press FFile an email message Press IView or hide the email address of a contact Highlight the contact in the To or From field. Press Q.Move to the last cursor position after you close and reopen a receivedemail or PIN messagePress GMove to the next message Press NMove to the previous message Press PIn your message inboxOpen a message Press the key.Compose a message from a message inbox Press CMark a message as opened or unopened Press the Alt key and U.Add a flag to a message Press WView all flagged messages Press the Alt key and F.View received messages and received call logs Press the Alt key and I.View sent messages Press the Alt key and O.View voice mail messages Press the Alt key and V.View text messages Press the Alt key and S.View call logs Press the Alt key and P.View all your messages Press the key.Move around your message inboxHelp Shortcuts31

Move up a screen Press the Shift key and the Space key.Move down a screen Press the Space key.Move to the top of a message inbox Press TMove to the bottom of a message inbox Press BMove to the next unopened item Press UMove to the next related message Press JMove to the previous related message Press KTyping shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Insert a period Press the Space key twice. The next letter is capitalized.Insert an at sign (@) or a period (.) in an email address field Press the Space key.Capitalize a letter Press and hold the letter key until the capitalized letter appears.Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock, pressthe Left Shift key or Right Shift key.Type a symbol Press the Symbol key. Type the letter that appears below the symbol.Type the alternate character on a key Press the Alt key and the character key.Type an accented or special character Press and hold the letter key and, on the trackpad, slide your fingerleft or right. For example, to type ü, press and hold U and slide yourfinger left until ü appears. Release the letter key when the accentedor special character appears.Type a number in a text field Press and hold the Alt key and press the number key.Type a number in a number field Press a number key. You do not need to press the Alt key.Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock, pressthe Left Shift key or Right Shift key.Highlight a line of text Press the Left Shift key or Right Shift key and, on the trackpad, slideyour finger up or down.Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad, slideyour finger left or right.Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/Delete key.Copy highlighted text Press the Alt key and click the trackpad.Help Shortcuts32

Paste text Press the Left Shift key or Right Shift key and click the trackpad.File and attachment shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Search for text in a file or an attachment Press FMove to the last cursor position after closing and reopening a file oran attachmentPress GIn a spreadsheetMove to a specific cell Press GView the content of a cell Press the Space keySwitch worksheets Press V. Highlight a worksheet. Press the Enter key.View or hide columns or rows Press HIn a presentationSwitch presentation views Press MMove to the next slide when viewing a presentation in slide view Press NMove to the previous slide when viewing a presentation in slide view Press PMove to the last cursor position after closing and reopening apresentation that you were viewing in text view or in text and slideviewPress GMedia shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Audio and video filesPause an audio or video file Press the key.Resume playing an audio or video file Press the key.Play the next song Press and hold the Volume Up key on the right side of your device.Play the previous song Press and hold the Volume Down key on the right side of your device.Help Shortcuts33

Turn the audio boost feature on if you are using a headset When playing an audio or a video file, press the Volume Up key untilyou reach the highest volume setting, and then press the VolumeUp key four times quickly.PicturesZoom in Press 3Zoom out Press 9Zoom to the original size Press 7Pan up Press 2Pan down Press 8Pan right Press 6Pan left Press 4Return to the center Press 5Rotate Press LFit to the screen size Press 1Camera and video cameraZoom in Press the Volume Up key.Zoom out Press the Volume Down key.Take a pictureChange the flash setting for a picture or turn on low-light mode fora videoPress the Space key.Browser shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Insert a period (.) in the web address field Press the Space keyInsert a slash mark (/) in the web address field Press the Shift key and the Space keyStop loading a web page Press the Escape keyClose the browser Press and hold the Escape keyOn a web pageHelp Shortcuts34

Quickly switch between tabs Press WZoom in to a web page Press IZoom out from a web page Press OGo to the web address field Press GReturn to the home page Press HTurn on support for JavaScript Press JOpen the bookmark list Press KAdd a bookmark Press AView a list of web pages that you have visitedrecentlyPress YRefresh a web page Press RView the web address for a link Highlight the link. Press L.Follow a link Highlight or pause on the link. Press the Enter key.Find text on a web page Press F. To find the next instance of the text, press V.Hide or view the status bar Press UOpen the browser options Press SMove around a web pageMove up a screen Press the Shift key and the Space keyMove down a screen Press the Space keyMove to the top of a web page Press TMove to the bottom of a web page Press BCalendar shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.For shortcuts to work in Day view, in the general calendar options, clear the Enable Quick Entry check box.Schedule an appointment Press CChange to Agenda view Press AChange to Day view Press DChange to Week view Press WHelp Shortcuts35

Change to Month view Press MMove to the next day, week, or month Press the Space key.Move to the previous day, week, or month Press the Shift key and the Space key.Move to the current date Press TMove to a specific date Press GSearch shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Search for an item on your BlackBerry® device Start typing on the Home screen.Search for a contact in a list of contacts Type part or all of a contact name, or type initials separated by a space.Search for text in a message Press SSearch for text in a file or an attachment Press FSearch for text on a web page Press FSearch for text in a presentation Press FNote: You can change what happens when you type on the Home screen.To search for text in a presentation, you must view the presentation in text view or in text and slide view.Troubleshooting: ShortcutsI cannot use a shortcutDepending on the typing input language that you are using, some shortcuts might not be available.Try changing the typing input language.Related topicsChange the language, 18Help Shortcuts36

PhonePhone basicsFind your phone numberDo one of the following:• To view your active phone number, from the Home screen, press the key. Your phone number appears at the top of the screen.• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Homescreen, press the key. Click the phone number at the top of the screen. If your wireless service plan supports text messaging, thefirst phone number in the list is the phone number that you use to send and receive text messages.Related topicsAbout multiple phone numbers, 49Make a call1. Do one of the following:• If your BlackBerry® device is unlocked, press the key.• If your device is locked and you do not want to unlock it, press the key > Place Call.2. Type a phone number or contact name.3. Press the key.To end the call, press the key.Related topicsAdd a pause or a wait to a phone number, 162Available voice commands, 55Turn on dialing from the Lock screen, 50Answer a callPress the Send key.To end a call, press the End key.Related topicsChange your ring tone, notifiers, or reminders, 9Help Phone37

Dial an extension1. Press the X key.2. Type the extension number.Dial using numbers or lettersWhen you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phonekeypad.• To type a number, press a number key.• To type a letter, press and hold the Alt key. Press the letter key.Switch applications during a call1. During a call, press the Menu key.2. Click Home Screen.Note: If you switch to a different application and you want to end the call, press the End key.About using a headsetYou can purchase an optional headset to use with your BlackBerry® device.If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your devicemodel, you might be able to use a headset button to make a call using a voice command.Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.For more information about using the headset, see the documentation that came with your headset.Emergency callsAbout emergency calls and Emergency Callback ModeIf you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can call onlyemergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your devicemodel and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card isnot inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect tothe wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may varyby location and emergency calls may be blocked or impeded by network, environmental, or interference issues.Help Phone39

If your device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback Mode. This modeallows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Modeis active for 5 minutes or until you make a non-emergency call. In Emergency Callback Mode, you cannot send and receive messages or browseweb pages.If your device supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find yourapproximate location.Make an emergency callDo one of the following:• If your screen or BlackBerry® device is unlocked, from the Home screen, press the key. Type the emergency number. Press thekey.• If your device is locked, press the key > Emergency. Press the key.VolumeAdjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.• To decrease the volume, press the Volume Down key on the right side of your device.• To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you press the keyduring a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.Related topicsMute a call, 38Amplify the volume using the audio boost feature, 115Improve sound quality for media files, 115Change the default volume for callsYou can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.3. Change the Default Call Volume field.4. Press the key > Save.Improve sound quality during a callYou cannot change sound quality when you are using a Bluetooth® enabled headset.1. During a call, press the Menu key.Help Phone40

2. Click Enhance Call Audio.3. Select a bass or treble option.Improve sound quality for all callsYou cannot change sound quality when you are using a Bluetooth® enabled headset.1. From the Home screen, press the key.2. Press the key > Options > Enhanced Audio.3. Change the Phone Call Audio field or Headset Call Audio field.4. Press the key > Save.Voice mailAbout your voice mail greeting and voice mail passwordDepending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You shouldbe able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information,contact your wireless service provider.Check your voice mailDepending on your theme, you might be able to check your voice mail from the Home screen.1. From the Home screen, press the Send key.2. Press the Menu key.3. Click Call Voice Mail.Change the voice mail access number and passwordIf a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password there. Otherwise,the password for your voice mail is not updated in your voice mail system.1. From the Home screen, press the Send key.2. Press the key > Options > Voice Mail.3. Type a voice mail access number and a password.4. Press the key > Save.Help Phone41

Change how many times your device rings before the call goes to voice mailTo change how many times your BlackBerry® device rings before the call is forwarded to voice mail, you must call your wireless service provider'svoice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.1. Call your wireless service provider's voice mail system.2. Listen to your options and follow the audible prompts.Speed dialSet up speed dial for a contact1. From the Home screen, press the Send key.2. Press the key > View Speed Dial List.3. In the Speed Dial Numbers list, click an unassigned key.4. Click New Speed Dial.5. Click a contact.6. If necessary, click a phone number for the contact.To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the key that youassigned to the contact.Change the contact that is assigned to a speed dial key1. From the Home screen, press the key.2. Press the key > View Speed Dial List.3. Highlight a contact or phone number.4. Press the key.• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key.• To delete the contact from the Speed Dial Numbers list, click Delete.Call waiting, call forwarding, and call blockingTurn on call waitingTo perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.1. From the Home screen, press the Send key.Help Phone42

2. Press the Menu key.3. Click Options.4. Click Call Waiting.5. Change the Call Waiting Enabled field to Yes.6. Press the Menu key.7. Click Save.To turn off call waiting, change the Call Waiting Enabled field to No.About call forwardingDepending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card orBlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.For more information, contact your wireless service provider.Forward callsTo perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.1. From the Home screen, press the key.2. Press the key > Options > Call Forwarding.• To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls field to acall forwarding number.• To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If NotReachable fields to a call forwarding number.3. Press the key > Save.Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.To stop forwarding calls, change the Forward Calls field to Never.Add, change, or delete a call forwarding numberTo perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.1. From the Home screen, press the Send key.2. Press the key > Options > Call Forwarding.3. Press the key.• To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.• To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change the phonenumber. Press the key on the keyboard.• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.Help Phone43

4. Press the key > Close.About call blockingThe blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoingcalls and all outgoing international calls, or you can block outgoing international calls only when roaming.To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM cardfor this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this featuremight not be supported.Block callsTo perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this serviceand provide you with a call blocking password.1. From the Home screen, press the Send key.2. Press the Menu key.3. Click Options.4. Click Call Barring.5. Highlight a call blocking option.6. Press the Menu key.7. Click Enable.8. Type your call blocking password.To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable.Change the call blocking password1. From the Home screen, press the Send key.2. Press the Menu key.3. Click Options.4. Click Call Barring.5. Press the Menu key.6. Click Change Password.Fixed dialing and smart dialingDepending on your wireless service provider and wireless network, this feature might not be supported.Help Phone44

About fixed dialingIf you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers(for example, 911 or 112).If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialinglist.To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.Depending on your wireless service provider and wireless network, this feature might not be supported.Turn on fixed dialingTo perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.1. From the Home screen, press the Send key.2. Press the Menu key.3. Click Options.4. Click FDN Phone List.5. Press the Menu key.6. Click Enable FDN Mode.7. Type your PIN2 code.8. Press the Enter key.To turn off fixed dialing, press the Menu key. Click Disable FDN Mode.Add, change, or delete a contact in your fixed dialing listTo perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.1. From the Home screen, press the Send key.2. Press the key > Options > FDN Phone List.• To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number.• To change a contact, press the key > Edit. Change the contact information.• To delete a contact, highlight a contact. Press the key > Delete.3. Press the key > Save.About smart dialingWith the smart-dialing feature, you can set a default country code and area code for phone numbers so that you do not have to dial a countrycode and area code each time that you make a call, unless the country code or area code are different from the default codes that you set.Some country codes are not supported by the smart-dialing feature.Help Phone45

In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so that you can quicklycall a contact in that organization by dialing only the extension for the contact. If you add contacts from that organization to your contact list,when you add their phone numbers, you can type only the extensions instead of typing out the main phone number for the organization.Set the default country code and area code1. From the Home screen, press the Send key.2. Press the Menu key.3. Click Options.4. Click Smart Dialing.5. Set the Country Code and Area Code fields.6. If necessary, set the Local Country Code and International Dialing Digits fields.7. In the National Number Length field, set the default length for phone numbers in your country.8. Press the Menu key.9. Click Save.Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your countrycode or the National Direct Dialing prefix.Set options for dialing extensions1. From the Home screen, press the Send key.2. Press the Menu key.3. Click Options.4. Click Smart Dialing.5. In the Number field, type the main phone number for an organization.6. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.7. In the Extension Length field, set the default length for extensions.8. Press the Menu key.9. Click Save.Conference callsAbout conference callsYou can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you witha conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetingsallow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature issupported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conferencecall bridge number, you can create a conference call by calling other contacts and joining the calls together.Help Phone46

Make a conference callIf your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.1. During a call, press the Menu key.2. Click Add Participant.3. Type a phone number or highlight a contact.4. Press the Send key.5. During the second call, press the Send key to join your first contact to the conference call.6. To join another contact to the call, repeat steps 1 to 5.Related topicsPlace a call on hold, 38Create a phone number link for a conference call1. Type a phone number for the conference call bridge.2. Type X and the access code.Speak privately with a contact during a conference callYou can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in thecalendar.1. During a conference call, press the Menu key.2. Click Split Call.3. Click a contact.To return to the conference call, press the Menu key. Click Join.Disconnect a contact from a conference callYou can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in thecalendar.1. During a conference call, press the Menu key.2. Click Drop Call.3. Click a contact.Leave a conference callYou can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in thecalendar.Help Phone47

If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider,this feature might not be supported.1. During a conference call, press the Menu key.2. Click Transfer or Flash.Call logsAbout call logsCall logs appear in the phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator orreceived call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more informationabout the exact duration of a call, contact your wireless service provider.The phone list view option allows you to sort how call logs appear in the phone application. Depending on how you set your call logging options,you can also view call logs in the messages application. Depending on your theme, when you miss a call, a missed call indicator might alsoappear at the top of the Home screen.You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your BlackBerry® device for30 days.Send a call log1. From the Home screen, press the key.2. Highlight a call log.3. Press the key > View > View History.4. Press the key > Forward.Delete call logs1. From the Home screen, press the Send key.2. Perform one of the following actions:• To delete a single call log, highlight a call log.•To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down.Releasethe Shift key.3. Press the Menu key.4. Click Delete.Add, change, or delete call log notes1. From the Home screen, press the key.2. Highlight a call log.Help Phone48

3. Press the key > View > View History.4. Click a call log.5. Press the key.• To add notes, click Add Notes. Type call notes.• To change notes, click Edit Notes. Change the call notes.• To delete notes, click Edit Notes. Press the key > Clear Field.6. Press the key > Save.View call logs in the Messages application1. From the Home screen, press the key.2. Press the key > Options > Call Logs and Lists.• To show recent and missed calls in the Messages application, select the All Calls option.• To hide call logs in the Messages application, select the None option.Multiple phone numbersAbout multiple phone numbersWhen you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your activephone number. You have multiple phone numbers associated with your device if one of the following situations applies:• Your device uses a SIM card and your SIM card supports more than one phone number.• Your wireless service provider has set up your device to support more than one phone number.• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVSClient phone number.If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to allphone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your otherphone numbers receive a busy signal or are sent to voice mail.If your wireless service provider has set up your device to support more than one phone number, you can make calls and receive calls usingyour active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Clientphone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on acall, you can receive calls to all phone numbers.If your wireless service plan supports SMS text messaging and MMS messaging, the first phone number that appears in the drop-down list atthe top of the screen in the phone application is the phone number that you use to send and receive SMS text messages and MMS messages.You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.Help Phone49

Switch the active phone number1. From the Home screen, press the Send key.2. Click your phone number at the top of the screen.3. Click the phone number that you want to set as the active phone number.Phone optionsTurn on dialing from the Lock screen1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Select the Allow Outgoing Calls While Locked check box.4. Press the key > Save.Sort phone numbers or contacts on the Phone screen1. From the Home screen, press the key.2. Press the key > Options > Call Logs and Lists.• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.• To sort contacts alphabetically by contact name, change the Phone List View field to Name.• To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.3. Press the key > Save.Hide or display your phone number when you make callsYour wireless network can override the option that you choose.1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.• To hide your phone number when you make calls, change the Restrict My Identity field to Always.• To display your phone number when you make calls, change the Restrict My Identity field to Never.• To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My Identity field toNetwork Determined.3. Press the key > Save.Turn off the prompt that appears before you delete itemsYou can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.1. On the Home screen, click the application icon for an application that prompts you before you delete items.Help Phone50

2. Press the key > Options.3. If necessary, click General Options.4. Clear the Confirm Delete check box.5. Press the key > Save.Reset a call timerA call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless serviceprovider.1. From the Home screen, press the Send key.2. Press the Menu key.3. Click Status.4. Click Last Call or Total Calls.5. Click Clear Timer.6. Press the Menu key.7. Click Save.About hearing aid modeIn hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® device is modified to an appropriate level and frequency responseto be picked up by hearing aids that are equipped with telecoils.Turn on hearing aid mode1. From the Home screen, press the key.2. Press the key > Options > Hearing Aid Mode.3. Change the Mode Enabled field to Telecoil.4. Press the key > Save.The H-T telecoil indicator appears at the top of the Home screen.About TTY supportWhen you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can makecalls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTYdevice.If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to yourBlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visitwww.shopblackberry.com.Help Phone51

Turn on TTY support1. From the Home screen, press the key.2. Press the key > Options > TTY.3. Change the TTY Mode field to Yes.4. Press the key > Save.A TTY indicator appears in the connections area at the top of the Home screen.To turn off TTY support, change the TTY Mode field to No.Phone shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Change your ring tone From the Home screen, press the key. Press the key > Set Ring Tone.Check your voice mail Press and hold 1.Set up speed dial for a contact From the Home screen or in the phone application, press and hold the key that youwould like to assign speed dial to.Add an extension to a phone number Press the Alt key and X. Type the extension number.Type a letter in a phone number field Press the Alt key and the letter key.Insert a plus sign (+) when typing a phone number Press OTurn on or turn off the speakerphone during a call Press the key on the keyboard.Stop listening to a call with a wireless headset Press the key on the keyboard.Change the active phone number From the Home screen, press the key. Click your phone number at the top ofthe screen. Click a phone number.Troubleshooting: PhoneI cannot make or receive callsTry performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that your wireless service plan includes phone or voice services.Help Phone52

•If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing listor turn off fixed dialing.• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, includingthe country code and area code, for your contact.• If you are not receiving calls, verify that call blocking and call forwarding are turned off.• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that yourphone number is set as your active phone number.•If you have more than one phone number associated with your device, verify that the phone number that you want to make calls fromand receive calls to is set as your active phone number.Related topicsSwitch the active phone number, 50Fixed dialing and smart dialing, 44Call waiting, call forwarding, and call blocking, 42My phone number appears as Unknown in the Phone applicationIf your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears inthe Phone application.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card.3. Highlight the phone number.4. Press the key > Edit SIM Phone Number.5. Type your phone number.6. Click OK.I cannot check my voice mailTry performing the following actions:• If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail usinga shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternatephone number.• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless serviceprovider or administrator.I cannot make calls using a voice commandTry performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.•If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled devicesupports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.• Verify that your keyboard is unlocked.Help Phone53

•Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the languageoptions. Certain languages might not be supported.Related topicsBluetooth technology, 220Change the language for voice commands, 56I cannot change the number of times that my device ringsDepending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® device rings before thecall is picked up by voice mail. For more information, contact your wireless service provider.Some features are not available on my deviceThe availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wirelessservice plan.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you fromusing some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.For more information about the features that are available on your device, contact your wireless service provider or administrator, or visitwww.blackberry.com/go/devices.Related topicsFeature availability, 14Help Phone54

Voice commandsPerform an action using a voice command1. On the Home screen or in a folder, click the Voice Dialing icon.2. After the beep, say a voice command.Available voice commands"Call <contact name or phone number>"Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wirelessheadset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot makecalls to emergency numbers using voice commands."Call <contact name> <phone number type>"Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a workphone number and a mobile phone number, you can say "Call <contact name> work" to call the work phone number."Call extension <extension number>"Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensionsonly within your company."Check my phone number"If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number."Check signal strength"Say this voice command to check your wireless coverage level."Check network"Say this voice command to check the wireless network that your device is connected to."Check battery"Say this voice command to check the battery power level."Repeat"Say this voice command to have the last voice prompt repeated to you."Cancel"Say this voice command to close the voice dialing application.Related topicsSet options for dialing extensions, 46Help Voice commands55

Change the language for voice commandsWhen you change the language for voice commands, you change the language for voice prompts and the language that you use to make avoice command.1. On the Home screen or in a folder, click the Options icon.2. Click Typing & Input > Language and Text Input.3. Change the Voice Dialing Language field.4. Press the key > Save.Turn off choice lists for voice commandsIf your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches,or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.1. On the Home screen or in a folder, click the Options icon.2. Click Call Management > Voice Dialing.3. Set the Choice Lists field to Always Off.4. Press the key > Save.Change the options for voice promptsAfter you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read outinstructions that appear on the screen.1. On the Home screen or in a folder, click the Options icon.2. Click Call Management > Voice Dialing.• To turn off voice prompts, change the Audio Prompts field to No Prompts.• To turn on voice prompts, change the Audio Prompts field to Basic Prompts.• To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the Audio Promptsfield to Detailed Prompts.3. Press the key > Save.Improve voice recognitionYou can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.1. On the Home screen or in a folder, click the Options icon.2. Click Call Management > Voice Dialing.3. In the Voice Adaptation section, click Start.Help Voice commands56

4. Complete the instructions on the screen.Troubleshooting: Voice dialingI cannot make calls using a voice commandTry performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.•If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled devicesupports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.• Verify that your keyboard is unlocked.•Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the languageoptions. Certain languages might not be supported.Related topicsBluetooth technology, 220Change the language for voice commands, 56My device does not recognize names or numbers in voice commandsTry performing the following actions:• Say the first name and the last name of your contact.• Improve voice recognition of numbers.Related topicsImprove voice recognition, 56Help Voice commands57

MessagesEmailSet up an email address1. On the Home screen, click the Setup icon.2. In the Setup section, click the Email Accounts icon.3. On the Email Setup screen, if the following options appear, select an option.•Internet Mail Account: This option is most common for individual users. Use this option to associate your BlackBerry® device withone or more existing email addresses (for example, a Windows Live™ Hotmail® email account), or to create a new email address.•Enterprise Account: This option is most common for corporate users. If your administrator gave you an enterprise activation password,use this option to associate your device with your work email account using the BlackBerry® Enterprise Server.4. Complete the instructions on the screen to set up your email address.Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on theHome screen, click the Messages icon.Composing and sending emailSend an email1. On the Home screen, click the Messages icon.2. Press the key > Compose Email.3. In the To field, type an email address or a contact name.4. Type a message.5. Press the key > Send.Related topicsSearch for a contact in your organization's address book, 163Personal distribution lists, 166Resend a messageYou cannot change a text message before you resend it.In a sent message, press the key.• To change the message, click Edit. Change the message. Press the key > Send.• To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press thekey > Send.• To resend the message without changing it, click Resend.Help Messages58

Reply to or forward an email or PIN messageIn a message, press the key.• To reply to a message, click Reply or Reply to All.• To forward a message, click Forward or Forward As.Check spellingYou can check spelling in messages, calendar entries, tasks, or memos that you create.1. Press the key > Check Spelling.2. Do any of the following:• To accept the suggested spelling, click a word in the list that appears.• To ignore the suggested spelling, press the key.• To ignore all instances of the suggested spelling, press the key > Ignore All.• To add the word to the custom dictionary, press the key > Add To Dictionary.• To stop checking spelling, press the key > Cancel Spell Check.Save a draft of a messageWhen you are composing a message, press the key > Save Draft.Attach a file to an emailTo attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports thisfeature. For more information, contact your administrator.When you are composing an email, press the key > Attach > File.• To attach a file that is saved on your BlackBerry device or media card, find and click the file.•To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. If necessary, type thecredentials that you use to connect to your organization's network.Attach a contact to a messageYou can attach a contact to an email, a PIN message, or a text message.1. When you are composing a message, press the key > Attach > Contact.2. Find and highlight a contact.3. Press the key > Continue.Add a signature to your work emailTo perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contactyour administrator.1. On the Home screen, click the Messages icon.Help Messages59

2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Use Auto Signature check box.5. In the field that appears, type a signature.6. Press the key > Save.Your signature is added to your email after you send it.Change or remove your signatureIf you added an email account to your BlackBerry® device, such as a Windows Live™ Hotmail® email account, or created a BlackBerry emailaddress using the BlackBerry® Internet Service, you can change the signature that appears on your email. Depending on your wireless serviceplan, this feature might not be supported.1. On the Home screen or in the Setup folder, click the Email Accounts icon.2. On the Email Accounts screen, highlight an email address.3. Press the key > Edit.4. In the Signature field, type a new signature or clear the Signature field.5. Press the key > Save.6. If necessary, type the password for your email address.7. If necessary, click OK until the Email Accounts screen appears.Change the email address that you use to send messages or meeting invitations1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.4. Press the key > Save.Delete the disclaimer from an emailIf your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimerto your email after you send it.When you are composing an email, press the key > Remove Disclaimer.To add the disclaimer again, press the key > Add Disclaimer.Delete the original text from a reply messageWhen you are replying to a message, press the key > Delete Original Text.Set the importance level for a messageYou can set the importance level for an email, a PIN message, or a text message.1. When you are composing a message, press the key > Options.Help Messages60

2. Change the Importance field.3. Press the key > Save.Blind carbon copy a contactYou can blind carbon copy a contact in an email or a PIN message.When you are composing an email or a PIN message, press the key > Add Bcc.Stop a message from sendingYou can stop a message from sending only if a clock icon appears beside the message.1. On the Home screen, click the Messages icon.2. Highlight the message.3. Press the key > Delete.Viewing and replying to emailAbout email account iconsDepending on your email setup option, you might be able to associate your BlackBerry® device with a work email account and one or morepersonal email accounts. If you associate your device with more than one email account, multiple email account icons might appear on yourdevice, in addition to the main Messages icon. For more information about associating your device with more than one email account, visitwww.blackberry.com/go/docs and click BlackBerry Internet Service.Depending on your theme, a separate icon might appear for text messages.Search for text in a message, in a file, or on a web pageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.1. In a message, in a file, in an attachment, or on a web page, press the key > Find or Find on Page.2. Type the text.3. Press the Enter key.To search for the next instance of the text, press the key > Find Next.View email in plain text format1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Enable HTML Email check box.5. Press the key > Send.Help Messages61

View an address instead of a display nameIn a message, press the key > Show Address.To view the display name again, press the key > Show Name.Mark a message as opened or unopenedOn the Home screen, click the Messages icon.• To mark a message as opened or unopened, highlight the message. Press the key > Mark Opened or Mark Unopened.• To mark all messages that are prior to a specific date as opened, highlight a date field. Press the key > Mark Prior Opened.Save a message1. On the Home screen, click the Messages icon.2. Highlight a message.3. Press the key > Save.Delete messagesOn the Home screen, click the Messages icon.• To delete a message, highlight the message. Press the key > Delete.• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down.Release the Shift key. Press the key > Delete Messages.• To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.Note: Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer during emailreconciliation.About flagsYou can add flags to email that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags ofdifferent colors, add follow-up notes, and set due dates so that your BlackBerry® device reminds you to return to the email.If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags, changes that youmake to flags on your device should be reflected in the email application on your computer. Likewise, changes that you make to flags in theemail application on your computer should be reflected on your device.If wireless email reconciliation is turned off, you can still manage flags for email on your device.Add, change, or remove a flagWhen you are composing or viewing an email, press the key.• To add a flag, click Flag for Follow Up. Set the flag properties. Press the key > Save.Help Messages62

• To change a flag, click Flag Properties. Change the flag properties. Press the key > Save.• To remove a flag, click Clear Flag.Note: If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® device and are not sent tothe recipient.Change how a message inbox displays messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.• To change the order of the subject line and sender, change the Display Order field.• To change how messages are separated, change the Separators field.3. Press the key > Save.Group email by subject1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Display Style field to Group by Subject.4. Press the key > Save.To stop grouping email by subject, change the Display Style field to Single Messages.Use color to differentiate work messages from other messagesTo perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contactyour administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Display > Message Categorization.3. In the Message Outline Colors section, do any of the following:•To set an outline color for email that is sent to your BlackBerry device through a BlackBerry Enterprise Server, change the EnterpriseMessages field.• To set an outline color for your other messages, change the Other Messages field.4. Press the key > Save.Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator.Hide sent messages from the message inbox1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Select the Hide Sent Messages check box.4. Press the key > Save.Help Messages63

Hide messages from the Messages applicationYou can prevent messages from specific email accounts from appearing in the Messages application. You can also set a separate icon to appearon the Home screen for text messages. Depending on your theme, a separate icon might already appear by default.1. On the Home screen, click the Messages icon.2. Press the key > Options > Inbox Management.•To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more email accounts.• To hide text messages, in the Other Message Types section, clear the Text Messages check box.3. Press the key > Save.Filing emailAbout synchronization of email folders:You can add, change, or delete email folders in the email application on your computer or in the Messages application on your BlackBerry®device.If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports this feature, changesthat you make to email folders are synchronized over the wireless network.If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email application on yourcomputer and then reconcile the changes to your device using the email settings tool of the BlackBerry® Desktop Software. For more informationabout email reconciliation, see the Help in the BlackBerry Desktop Software.Related topicsReconcile email over the wireless network, 11File an email:To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contactyour administrator.1. On the Home screen, click the Messages icon.2. Highlight an email.3. Press the key > File.4. Highlight a folder.5. Press the key > File.Related topicsReconcile email over the wireless network, 11Add, move, rename, or delete an email folder :To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contactyour administrator.1. On the Home screen, click the Messages icon.2. Press the key > View Folder.3. Highlight a folder.Help Messages64

4. Press the key.• To add a folder, click Add Folder.• To move a folder, click Move Folder. Click the new location.• To rename a folder, click Rename Folder.• To delete a folder, click Delete Folder.Forward messages from a specific email folder to your device:To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contactyour administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Folder Redirection.5. Select the check box beside an email folder.6. Press the key > Save.Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the email application on yourcomputer, appears on your BlackBerry device.Related topicsStop storing messages sent from your computer on your device, 68Hide filed email from the message inbox:1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Select the Hide Filed Messages check box.4. Press the key > Save.View filed messages:1. On the Home screen, click the Messages icon.2. Press the key > View Folder.3. Click a folder.Email optionsSet an out-of-office replyTo perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contactyour administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Use Out Of Office Reply check box.5. In the field that appears, type a reply.Help Messages65

6. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.7. Press the key > Save.To turn off the out-of-office reply, clear the Use Out Of Office Reply check box.Turn on or turn off read receiptsDepending on your wireless service provider or administrator, you might not be able to perform this task, or some of the options might notappear.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. To set whether your BlackBerry® device sends a read receipt or delivery receipt when a sender requests it, change the Send ReadReceipts field.5. Press the key > Save.Stop loading pictures in HTML email messagesBy default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML email messages.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Download Images Automatically check box.5. Press the key > Save.To view pictures in an HTML email message, press the key > Get Images.Turn off the prompt that appears before downloading external pictures in HTML email messagesSome HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® device prompts you beforedownloading external pictures.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Confirm External Image Download check box.5. Press the key > Save.Receive only the first section of long email messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Auto More check box.4. Press the key > Save.Help Messages66

To download more of an email, press the key > More or More All.Open a new message automatically when you remove your device from your holster1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Auto Open Newest Message After Removing Device From Holster field.4. Press the key > Save.Hide the new or unopened message indicator1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.• To hide the new message indicator, clear the Display New Message Indicator check box.• To hide the unopened message indicator, change the Display Message Count field to None.3. Press the key > Save.Stop displaying recent contacts in email address fieldsBy default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your BlackBerry® devicedisplays the email addresses of recent contacts who are not in your contact list.1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Show Recent Contacts When Composing Email check box.4. Press the key > Save.Turn off the prompt that appears before you delete a message1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Delete check box.4. Press the key > Save.Turn off the prompt that appears when you mark messages as opened1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Mark Prior Opened check box.4. Press the key > Save.View call logs in the Messages application1. From the Home screen, press the key.2. Press the key > Options > Call Logs and Lists.Help Messages67

• To show recent and missed calls in the Messages application, select the All Calls option.• To hide call logs in the Messages application, select the None option.Storing and forwarding emailSet how long your device stores messages:1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Days To Keep Messages field.4. Press the key > Save.Stop storing messages sent from your computer on your device:1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Folder Redirection.5. Clear the check box beside the Sent Items folder.6. Press the key > Save.Stop storing messages sent from your device on your computer:1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Save Copy In Sent Folder check box.5. Press the key > Save.Stop forwarding email to your device:To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contactyour administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Send Email to Handheld check box.5. Press the key > Save.To forward email to your BlackBerry device again, select the Send Email to Handheld check box.Email filtersAbout email filtersYou can create email filters to specify which email is forwarded to your BlackBerry® device and which remains in the email application on yourcomputer.Help Messages68

Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters thatcould apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.Create an email filterTo perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contactyour administrator. If you use the BlackBerry® Internet Service, for more information, visit http://www.blackberry.com/go/docs and clickBlackBerry Internet Service.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Filters.3. Press the key > New.4. Type a name for the email filter.5. Set the email filter options.6. Press the key > Save.Create an email filter based on a contact or subject1. On the Home screen, click the Messages icon.2. Highlight an email.3. Press the key > Filter by > Sender or Subject.4. Type a name for the email filter.5. Set the email filter options.6. Press the key > Save.Options for email filtersOption DescriptionFrom Specify one or more contacts or email addresses that the email filtershould search for in the From field of your email. Separate multiplecontacts or email addresses with a semicolon (;). To specify that theemail filter should search for all contacts or email addresses thatcontain specific text, type the text and use an asterisk (*) as a wildcardcharacter to represent the rest of the contact or email address.Sent to Specify one or more contacts or email addresses that the email filtershould search for in the Sent To field of your email. Separate multiplecontacts or email addresses with a semicolon (;). To specify that theemail filter should search for all contacts or email addresses thatcontain specific text, type the text and use an asterisk (*) as a wildcardcharacter to represent the rest of the contact or email address.Help Messages69

Option DescriptionSent directly to me Set whether the email filter applies to email that includes your emailaddress in the To field.Cc to me Set whether the email filter applies to email that includes your emailaddress in the CC field.Bcc to me Set whether the email filter applies to email that includes your emailaddress in the BCC field.Importance Set the importance level of email that the email filter applies to.Sensitivity Set the sensitivity level of email that the email filter applies to.Action Set whether email that the email filter applies to is forwarded to yourBlackBerry® device. If email is forwarded, specify whether it isforwarded with high importance or with the email header only.Turn on an email filter1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Filters.3. Select the check box beside an email filter.4. Press the key > Save.Change, prioritize, or delete an email filter1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Filters.3. Highlight an email filter.4. Press the key.• To change an email filter, click Edit. Change the options for the email filter. Press the key > Save.• To prioritize an email filter, click Move. Click the new location.• To delete an email filter, click Delete.Synchronizing emailAbout synchronizationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) betweenyour BlackBerry® device and the email application on your computer over the wireless network.The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer overthe wireless network. When you file or delete email on your device, these email should be filed or deleted in your email application. Likewise,any changes that you make to email in the email application on your computer should be reflected on your device.Help Messages70

In rare cases, if your device does not recognize fields in a contact, calendar entry, or email account, some data or email cannot be synchronizedor reconciled.If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features, you canuse the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see theHelp in the BlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.Reconcile email over the wireless networkYou can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Wireless Reconcile check box.5. Press the key > Save.If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® DesktopSoftware to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.Delete email on your device and in your email application on your computerYou can set the Delete On option for each email address that is associated with your BlackBerry® device.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Change the Delete On field to Mailbox & Handheld.5. Press the key > Save.It takes a short period of time for email to be deleted over the wireless network.Related topicsDelete messages, 62Empty the deleted items folder on your computer from your deviceTo perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contactyour administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Purge Deleted Items.Help Messages71

About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email applicationon your computer.If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email onyour computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over theorganizer data on your device when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.Manage email reconciliation conflictsYou can set the On Conflicts option for each email address that is associated with your BlackBerry® device.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Change the On Conflicts field.5. Press the key > Save.PIN messagesAbout PIN messagesA PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact who uses aBlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages. PIN messages are notrouted through your email account.When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PIN message.Find your PINDo one of the following:• On the Home screen or in a folder, click the Options icon. Click Device > Device and Status Information.• In a message, type mypin followed by a space.Help Messages72

Composing and sending PIN messagesCompose and send a PIN message1. On the Home screen, click the Messages icon.2. Press the key > Compose Other > Compose PIN.3. In the To field, do one of the following:• Type a PIN. Press the key on the keyboard.• If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the key on the keyboard.4. Type a message.5. Press the key > Send.Related topicsPersonal distribution lists, 166Resend a messageYou cannot change a text message before you resend it.In a sent message, press the key.• To change the message, click Edit. Change the message. Press the key > Send.• To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press thekey > Send.• To resend the message without changing it, click Resend.Reply to or forward an email or PIN messageIn a message, press the key.• To reply to a message, click Reply or Reply to All.• To forward a message, click Forward or Forward As.Check spellingYou can check spelling in messages, calendar entries, tasks, or memos that you create.1. In a message, calendar entry, task, or memo, press the Menu key.2. Click Check Spelling.3. Perform any of the following actions:• To accept the suggested spelling, click a word in the list that appears.• To ignore the suggested spelling, press the Escape key.• To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.• To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.• To stop checking spelling, press the Menu key. Click Cancel Spell Check.Help Messages73

Save a draft of a messageWhen you are composing a message, press the key > Save Draft.Attach a contact to a messageYou can attach a contact to an email, a PIN message, or a text message.1. When you are composing a message, press the key > Attach > Contact.2. Find and highlight a contact.3. Press the key > Continue.Set an importance level for received PIN messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Select the Display PIN Messages in Red check box.4. Press the key > Save.Blind carbon copy a contactYou can blind carbon copy a contact in an email or a PIN message.When you are composing an email or a PIN message, press the key > Add Bcc.Create a link for a PINYou can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message.When you are typing text, type pin: and the PIN.Stop a message from sendingYou can stop a message from sending only if a clock icon appears beside the message.1. On the Home screen, click the Messages icon.2. Highlight the message.3. Press the key > Delete.Viewing and replying to PIN messagesSearch for text in a message, in a file, or on a web pageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.1. In a message, in a file, in an attachment, or on a web page, press the key > Find or Find on Page.2. Type the text.3. Press the Enter key.Help Messages74

To search for the next instance of the text, press the key > Find Next.View an address instead of a display nameIn a message, press the key > Show Address.To view the display name again, press the key > Show Name.View filed messages1. On the Home screen, click the Messages icon.2. Press the key > View Folder.3. Click a folder.Save a message1. On the Home screen, click the Messages icon.2. Highlight a message.3. Press the key > Save.Delete messagesOn the Home screen, click the Messages icon.• To delete a message, highlight the message. Press the key > Delete.• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down.Release the Shift key. Press the key > Delete Messages.• To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.Note: Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer during emailreconciliation.Change how a message inbox displays messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.• To change the order of the subject line and sender, change the Display Order field.• To change how messages are separated, change the Separators field.3. Press the key > Save.Hide sent messages from the message inbox1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Select the Hide Sent Messages check box.Help Messages75

4. Press the key > Save.PIN message optionsSet how long your device stores messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Days To Keep Messages field.4. Press the key > Save.Open a new message automatically when you remove your device from your holster1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Auto Open Newest Message After Removing Device From Holster field.4. Press the key > Save.Hide the new or unopened message indicator1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.• To hide the new message indicator, clear the Display New Message Indicator check box.• To hide the unopened message indicator, change the Display Message Count field to None.3. Press the key > Save.Turn off the prompt that appears before you delete a message1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Delete check box.4. Press the key > Save.Turn off the prompt that appears when you mark messages as opened1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Mark Prior Opened check box.4. Press the key > Save.Help Messages76

Text messagesAbout text messagesTo send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on yourwireless service provider, this feature might not be supported.Depending on the typing input language that you use to type your text messages, your messages might display to your recipients differentlythan you expect.Depending on your wireless service provider, you might also be able to send and receive the following media files in textmessages: .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov.If you have more than one phone number associated with your BlackBerry® device, your device sends text messages using the first phonenumber that appears in the My Number field in the Phone application.Composing and sending text messagesSend a text messageThe number of recipients that you can send a text message to depends on your wireless service provider.1. On the Home screen, click the Text Messages icon.2. Press the key > Compose Text Message.3. In the To field, do one of the following:• Type a contact name.• Press the key > Choose Contact. Click a contact.• Type a phone number that can receive text messages (including the country code and area code). Press the key on the keyboard.• If your BlackBerry® device is connected to a CDMA network, you can type an email address.4. Type a message.5. Press the key on the keyboard.Related topicsPersonal distribution lists, 166Resend a messageYou cannot change a text message before you resend it.In a sent message, press the key.• To change the message, click Edit. Change the message. Press the key > Send.• To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press thekey > Send.Help Messages77

• To resend the message without changing it, click Resend.Set whether pressing the Enter key sends text messagesYou can stop your text messages from being sent each time that you press the , which might prevent you from accidentally sending a messageif you plan to include several lines of text.1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box.4. Press the key > Save.Forward a text messageYou cannot forward text messages that contain content that is copyright protected.In a message, press the key > Forward or Forward As.Attach a file to a text message1. When you are composing a text message, press the key > Attach.2. Click one of the following menu items:•Picture•Video•Location•Audio•Voice Note•Contact•Appointment3. Click a media file.Set the importance level for text messages that you sendDepending on your wireless service provider, this option might not appear.1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the MMS section, in the Message Filtering section, change the Importance field.4. Press the key > Save.Request delivery notification or read notification for a text message1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the MMS section, do one of the following:• To receive notification when the message is delivered to the recipient, select the Confirm Delivery check box.Help Messages78

• To receive notification when the recipient opens the message, select the Confirm Read check box.4. Press the key > Save.Stop a message from sendingYou can stop a message from sending only if a clock icon appears beside the message.1. On the Home screen, click the Messages icon.2. Highlight the message.3. Press the key > Delete.Viewing and replying to text messagesSearch for text in a message, in a file, or on a web pageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.1. In a message, in a file, in an attachment, or on a web page, press the key > Find or Find on Page.2. Type the text.3. Press the Enter key.To search for the next instance of the text, press the key > Find Next.View filed messages1. On the Home screen, click the Messages icon.2. Press the key > View Folder.3. Click a folder.Delete messagesOn the Home screen, click the Messages icon.• To delete a message, highlight the message. Press the key > Delete.• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down.Release the Shift key. Press the key > Delete Messages.• To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.Note: Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer during emailreconciliation.Delete the history from a text messageDo one of the following:• To delete an individual message from the history, highlight the message. Press the key > Delete Message.Help Messages79

•To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > ClearConversation.•To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press the key> Delete.Save a media file from a text message1. In a text message, open an attachment.2. Press the key.3. Click Save <media type>.4. Click Save.Save a contact attachment from a text messageIf you receive a vCard® contact attachment in a text message, you can save it so that the contact information is added to your contact list.1. In a text message, highlight a vCard contact attachment.2. Press the key > View Attachment.3. Press the key > Add to Contacts.Add an appointment to your calendar from a text message1. In a text message, highlight an iCalendar attachment.2. Press the key > View Appointment.3. Press the key > Add To Calendar.Change the appearance of text messages1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the General Text Messaging Options section, change the Conversation Style field.4. Press the key > Save.Show names in the history of text messages1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the General Text Messaging Options section, select the Show Names check box.4. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the history of your textmessages, and not in messages that you send.5. Press the key > Save.Change how a message inbox displays messages1. On the Home screen, click the Messages icon.Help Messages80

2. Press the key > Options > Message Display and Actions.• To change the order of the subject line and sender, change the Display Order field.• To change how messages are separated, change the Separators field.3. Press the key > Save.Options for text messagesStop receiving text messages when roaming1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only.4. Press the key > Save.Block text messages1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or Reject Advertisementscheck box.4. Press the key > Save.Store text messages on your SIM cardDepending on your wireless service provider and wireless network, this feature might not be supported.If your BlackBerry® device uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messagesapplication.1. On the Home screen, click the Messages icon.2. Press the key > Options > Text Messaging.3. Change the Leave Messages On SIM Card field to Yes.4. Press the key > Save.To stop storing text messages on your SIM card, change the Leave Messages On SIM Card field to No. If you change this field to No, yourtext messages are deleted from your SIM card.Set how long your device stores messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Days To Keep Messages field.4. Press the key > Save.Help Messages81

Turn off AutoText for SMS text messages1. On the Home screen or in a folder, click the Options icon.2. Click SMS Text.3. Set the Disable AutoText field to Yes.4. Press the Menu key.5. Click Save.Set how long your service center attempts to send text messagesIf you send a text message and it cannot be delivered immediately, your service center tries to send the text message for the number of timesthat is set in the Retries field. Depending on your wireless service provider, this option might not appear.1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the SMS Text section, change the Retries field.4. Press the key > Save.Set a wireless network type for sending text messagesDepending on your wireless service provider and wireless network, this feature might not be supported.1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the SMS Text section, do one of the following:• To use only one network type to send text messages, change the Network To Send Over field to Circuit Switched or PacketSwitched.•To use either network type to send text messages, which might be beneficial when roaming, change the Network To Send Over fieldto Circuit Switched Preferred or Packet Switched Preferred.4. Press the key > Save.Open a new message automatically when you remove your device from your holster1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Auto Open Newest Message After Removing Device From Holster field.4. Press the key > Save.Hide the new or unopened message indicator1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.• To hide the new message indicator, clear the Display New Message Indicator check box.• To hide the unopened message indicator, change the Display Message Count field to None.3. Press the key > Save.Help Messages82

Turn off the prompt that appears before you delete a message1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Delete check box.4. Press the key > Save.Turn off the prompt that appears when you mark messages as opened1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Mark Prior Opened check box.4. Press the key > Save.Cell broadcastingAbout cell broadcastingCell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devicesin a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribingto a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages.For example, one cell broadcast channel might send regular weather forecasts while another might send traffic reports.Turn on cell broadcastingTo perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card with a cellbroadcast channel or provide you with the ID for a cell broadcast channel.Depending on your wireless service provider and the wireless network that your device is connected to, this feature might not be supported.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Cell Broadcast Settings.3. Select the Cell Broadcasting Service check box.• If one or more cell broadcast channels appear on the screen, select the check box beside the channel.• If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add Channel. Type the channelID and a nickname. Click OK.4. Select the check box beside a language.5. Press the key > Save.To turn off cell broadcasting, clear the Cell Broadcasting Service check box. Before you turn off cell broadcasting, verify that your wirelessservice provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.Help Messages83

Stop receiving messages from a cell broadcast channelVerify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on yourlocation.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Cell Broadcast Settings.3. In the Channels section, highlight a cell broadcast channel.4. Press the key.• To stop receiving messages from the cell broadcast channel, click Disable.• To delete the cell broadcast channel, click Delete Channel.Rename a cell broadcast channel1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Cell Broadcast Settings.3. In the Channels section, highlight a cell broadcast channel.4. Press the key > Set Nickname.5. Type a name for the cell broadcast channel.6. Click OK.7. Press the key > Save.Security options for messagesBlock incoming messagesIf your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within yourorganization, from contacts outside of your organization, or both. For more information, contact your administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. Select the check box beside one or more message types.4. Press the key > Save.Note: Even though you do not receive blocked messages on your BlackBerry device, blocked messages might contribute to data usage in yourwireless service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off emailmessage forwarding or by using email message filters.Allow messages from contacts in your contact list or allowed sender list1. On the Home screen or in a folder, click the Options icon.2. Click Security > Firewall.Help Messages84

3. Select the Contacts check box or the Specific address check box.4. Press the key > Save.Add a contact to your allowed sender listTo perform this task, you must set the security firewall to allow messages from specific addresses. This setting allows you to receive messagesfrom contacts in your allowed sender list.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. Press the key > Configure Exceptions.4. Press the key.5. Click one of the following menu items:•Add Email Address•Add Phone Number•Add PIN6. Type the contact information.7. Press the key on the keyboard.8. Press the key > Save.Reset a blocked message counter1. On the Home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. Highlight a message type.4. Press the key > Reset Count or Reset All Counts.AttachmentsAbout files and attachmentsYou can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses aBlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization'snetwork and save the files to your device or attach them directly to email messages without downloading them. You can use the Files applicationto view a list of all the files that are saved on your device. You can also rename, move, and delete files on your organization's network from yourdevice.To change attachments or files that you download, you can use third-party editing applications, such as Documents to Go®, that are designedfor use on BlackBerry devices.Help Messages85

Open a file or an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.For more information, contact your wireless service provider or administrator.1. In a message, meeting invitation, or calendar entry, press the key.2. If necessary, click Retrieve Attachment Information.3. Click Open Attachment.4. If necessary, on the Attachments screen, click an attachment.5. If necessary, in the dialog box, select an option.Save a file or an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.For more information, contact your wireless service provider or administrator.1. In a message, in a calendar entry, or on a web page, do one of the following:• If there is only one attachment in a message or calendar entry, press the key.• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key.• If you are downloading a file from a web page, press the key.2. Click Download Attachment or Download File.3. Highlight the folder that you want to save the file or attachment in.4. Press the key > Select Here.To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key > CancelDownload.Send a file as an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.For more information, contact your wireless service provider or administrator.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Send.4. Click a message type.Open a link in a file or an attachmentSome files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.1. In a file, highlight a link.2. Press the key > Get Link or Retrieve.Help Messages86

To return to the file, press the key.Set font options for a file or an attachment1. In a file or an attachment, press the key > Options.2. Change the font fields.3. Press the key > Save.View properties for a fileYou can view the size, author, publication date, and other properties of a file.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Properties.vCard contact attachmentsAbout vCard contact attachmentsvCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an emailmessage, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. Whenyou open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of theattached contact.Add a contact to your contact list from a contact attachmentIn a contact attachment, press the key > Add to Contacts or Update Contact.S/MIME-protected messagesS/MIME-protected message basicsAbout signing and encrypting messagesIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add anotherlevel of security to email and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verifythe authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your publickey to verify that the message is from you and that the message has not been changed.Help Messages87

Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt themessage. Recipients use their private key to decrypt the message.To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the emailaddress in your contact list to locate a PGP® key or certificate for the contact.Sign or encrypt a messageYou can sign or encrypt email and PIN messages.1. When you are composing a message, change the Encoding field.2. If necessary, change the Classification field.Encrypt a message with a pass phraseYour BlackBerry® device can encrypt email and PIN messages using a pass phrase shared between the sender and recipient.1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt.2. Press the key > Options.3. Select the Use Password-Based Encryption check box.4. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers.5. If you are signing the message, in the Signing Options section, select a certificate.6. Press the key > Save.7. Type your message.8. Press the key > Send.9. Type a pass phrase to encrypt the message.10. Confirm the pass phrase.11. Click OK.Using a secure method, let the recipient know what the pass phrase is.Attach a certificate to a messageYou can attach a certificate to email and PIN messages.1. When composing a message, press the key > Attach > Certificate.2. Highlight a certificate.3. Press the key > Continue.Download the certificate used to sign or encrypt a messageIf a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download thecertificate.1. In a message, highlight the encryption indicator or a digital signature indicator.2. Press the key > Fetch Sender’s Certificate.Help Messages88

Add a certificate from a message1. In a message, highlight a digital signature indicator.2. Press the key > Import Sender’s certificate.Add a certificate from an attachment1. In a message, click the certificate attachment.2. Click Retrieve Certificate Attachment.3. Click the certificate.4. Click Import Certificate.Attachment indicators in S/MIME-protected messagesIndicator DescriptionThe message includes a certificate attachment.The message includes multiple certificate attachments.The message includes a certificate server attachment.Add connection information for a certificate server from a message1. In a message, highlight the certificate server indicator.2. Press the key > Import Server.View the certificate used to sign or encrypt a message1. In a message, highlight the encryption status indicator or a digital signature indicator.2. Press the key > Display Sender's Certificate or Display Encryption Certificate.View encryption information for a weakly encrypted message1. In a weakly encrypted message, highlight the encryption status indicator.2. Press the key > Encryption Details.Help Messages89

S/MIME-protected message statusDigital signature indicators for S/MIME-protected messagesIndicator DescriptionYour BlackBerry® device verified the digital signature.Your device cannot verify the digital signature.Your device requires more data to verify the digital signature.Your device trusts the certificate chain.The sender’s email address does not match the email address of thecertificate subject, or the sender’s certificate is revoked, is not trusted,cannot be verified, or is not on your device.The certificate is weak, the certificate status is not current, or yourdevice requires more data to verify the trust status of the certificate.The sender’s certificate is expired.Encryption status indicatorsYour administrator sets whether messages that you receive are considered to be strong or weak.Indicator DescriptionThe message is strongly encrypted.The message is weakly encrypted.S/MIME-protected message optionsChange your signing or encryption certificateYour BlackBerry® device uses your encryption certificate to encrypt messages in the Sent Items folder and includes your encryption certificatein messages that you send so that recipients can encrypt their reply messages.1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. In the Signing Options section or the Encryption Options section, change the Certificate field.Help Messages90

4. Press the key > Save.Change options for downloading attachments in encrypted messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.• To download attachments in encrypted messages automatically, change the Allow encrypted attachment viewing and retrieveencrypted attachment information field to Automatically.• To download attachments in encrypted messages manually, change the Allow encrypted attachment viewing and retrieveencrypted attachment information field to Manually.•To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Allow encrypted attachmentviewing and retrieve encrypted attachment information field to Never.3. Press the key > OK.Change the default signing and encryption optionYour BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have notsent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously,your device tries to use the signing and encryption option that was used for the last message.1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME or PGP.3. Change the Default Encoding field.4. Press the key > Save.About message classificationsIf your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and youradministrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each messagethat you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the messageclassifications that you can use.If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the messageand the full description for the classification in the body of the message. You can also view the abbreviation and full description for theclassification for a sent message in the sent items folder.Change the default message classificationTo perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature and your administrator must turnon message classifications.Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent amessage to or received a message from previously. If you have sent a message to or received a message from the contact previously, your devicetries to use the message classification that was used for the last message.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.Help Messages91

3. Change the Default Encoding field.4. Press the key > Save.Change the size of S/MIME indicators in messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Change the Message Viewer Icons field.4. Press the key > Save.Change the encryption algorithms for S/MIME-protected messagesIf a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are knownto support.1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Select the check box beside one or more encryption algorithms.4. Press the key > Save.Request delivery notification for signed S/MIME-protected messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Select the Request S/MIME Receipts check box.4. Press the key > Save.Turn off the prompt that appears before an S/MIME-protected message is truncated1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Change the Message truncation mode field to Send Anyway or More All and Send.4. Press the key > Save.To turn on the prompt again, change the Message truncation mode field to Prompt User.Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Clear the Warn about problems with my certificates check box.4. Press the key > Save.To turn on the prompt again, select the Warn about problems with my certificates check box.Help Messages92

S/MIME-protected message troubleshootingSome signing and encryption options are not available on my deviceTry performing the following actions:• Verify that the email account that you are using supports all signing and encryption options.•If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Tryusing a different message classification.I cannot open an attachment in an encrypted messageThe attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to preventyou from opening attachments in encrypted messages, or you might have received the message from an email account that does not supportattachments in encrypted messages.You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® clientworking with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.IBM Lotus Notes native encrypted messagesAbout IBM Lotus Notes native encrypted messagesIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can read messages on your BlackBerry device thatare sent using IBM® Lotus Notes® native encryption. You might also be able to send, forward, or reply to messages using IBM Lotus Notesnative encryption.Before you can send or receive IBM Lotus Notes native encrypted messages, you must import your IBM Lotus Notes ID file using Lotus® iNotes®(previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Software. For more information about importingyour IBM Lotus Notes ID file using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software. When you send or receiveIBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.Prerequisites: IBM Lotus Notes native encryption• Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server for IBM® Lotus®Domino®.• Your computer must be running IBM® Lotus Notes® 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later.• You must import your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access), or usingthe BlackBerry® Desktop Software.Help Messages93

Encrypt a message using IBM Lotus Notes native encryption1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.2. If you are prompted, type your IBM® Lotus Notes® ID password.PGP protected messagesPGP protected message basicsAbout signing and encrypting messagesIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add anotherlevel of security to email and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verifythe authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your publickey to verify that the message is from you and that the message has not been changed.Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt themessage. Recipients use their private key to decrypt the message.To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the emailaddress in your contact list to locate a PGP® key or certificate for the contact.Sign or encrypt a messageYou can sign or encrypt email and PIN messages.1. When you are composing a message, change the Encoding field.2. If necessary, change the Classification field.Encrypt a PGP protected message with a pass phraseBy default, your BlackBerry® device uses your PGP® key to encrypt messages.1. When composing a message, change the Encoding field to one that uses encryption.2. Press the key > Options.3. Change the Use Conventional Encryption field to Yes.4. Press the key > Save.Using a secure method, let the recipient know what the pass phrase is.Help Messages94

Attach a PGP key to a messageYou can attach a PGP® key to email messages and PIN messages.1. When composing a message, press the key > Attach > PGP Keys.2. Highlight a PGP key.3. Press the key > Continue.Download the PGP key used to sign or encrypt a messageIf a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download thePGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download thesender’s PGP key from the PGP Universal Server automatically.1. In a message, highlight the encryption status indicator or a digital signature indicator.2. Press the key > Fetch Sender’s PGP key.Add a PGP key from a messageIf you use the PGP® Universal Server, you might not be able to add PGP keys from messages.1. In a message, highlight a digital signature indicator.2. Press the key > Import PGP Key.Add a PGP key from an attachmentIf you use the PGP® Universal Server, you might not be able to add PGP keys from attachments.1. In a message, click the PGP key attachment.2. Click Retrieve PGP Attachment.3. Click the PGP key.4. Click Import PGP Key.Attachment indicators in PGP protected messagesIndicator DescriptionThe message includes a PGP® key attachment.The message includes multiple PGP key attachments.The message includes a certificate server attachment.Add connection information for a certificate server from a message1. In a message, highlight the certificate server indicator.2. Press the key > Import Server.Help Messages95

View the PGP key used to sign or encrypt a message1. In a message, highlight the encryption status indicator or a digital signature indicator.2. Press the key > Display Sender's PGP Key or Display Encryption PGP Key.PGP protected message statusEncryption status indicatorsYour administrator sets whether messages that you receive are considered to be strong or weak.:The message is strongly encrypted.:The message is weakly encrypted.Digital signature indicators for PGP protected messagesIndicator DescriptionYour BlackBerry® device verified the digital signature.Your device cannot verify the digital signature.Your device requires more data to verify the digital signature.Your device trusts the sender’s PGP® key.The sender’s email address does not match the email address in thekey, or the sender’s PGP key is revoked, is not trusted, cannot beverified, or is not on your device.The key status is not current, or your device requires more data toverify the trust status of the key.The sender’s PGP key is expired.Help Messages96

PGP protected message optionsChange your signing and encryption keyYour BlackBerry® device uses your PGP® key to encrypt messages in the Sent Items folder and includes your PGP public key in messages thatyou send so that recipients can encrypt their reply messages.1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Change the Default Key field.4. Press the key > Save.Change options for downloading attachments in encrypted messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Do one of the following:• To download attachments in encrypted messages automatically, change the Allow encrypted attachment viewing and retrieveencrypted attachment information field to Automatically.• To download attachments in encrypted messages manually, change the Allow encrypted attachment viewing and retrieveencrypted attachment information field to Manually.•To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Allow encrypted attachmentviewing and retrieve encrypted attachment information field to Never.4. Press the key > OK.Change the default signing and encryption optionYour BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have notsent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously,your device tries to use the signing and encryption option that was used for the last message.1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME or PGP.3. Change the Default Encoding field.4. Press the key > Save.About message classificationsIf your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and youradministrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each messagethat you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the messageclassifications that you can use.If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the messageand the full description for the classification in the body of the message. You can also view the abbreviation and full description for theclassification for a sent message in the sent items folder.Help Messages97

Change the default message classificationTo perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature and your administrator must turnon message classifications.Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent amessage to or received a message from previously. If you have sent a message to or received a message from the contact previously, your devicetries to use the message classification that was used for the last message.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Default Encoding field.4. Press the key > Save.Change the size of PGP indicators in messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Change the Message Viewer Icons field.4. Press the key > Save.Change the encryption algorithms for PGP protected messagesIf a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are knownto support.1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Select the check box beside one or more encryption algorithms.4. Press the key > Save.Turn off the prompt that appears before a PGP protected message is truncated1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Change the Message truncation mode field to Send Anyway or More All And Send.4. Press the key > Save.To turn on the prompt again, change the Message truncation mode field to Prompt User.Turn off the prompt that appears when you use a PGP key that is not recommended for use1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Clear the Warn about problems with my PGP keys check box.4. Press the key > Save.Help Messages98

To turn on the prompt again, select the Warn about problems with my PGP keys check box.Troubleshooting: PGP protected messagesSome signing and encryption options are not available on my deviceTry performing the following actions:• Verify that the email account that you are using supports all signing and encryption options.•If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Tryusing a different message classification.I cannot open an attachment in an encrypted messageThe attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to preventyou from opening attachments in encrypted messages, or you might have received the message from an email account that does not supportattachments in encrypted messages.You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® clientworking with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.Message shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.In a messageReply to a message Press RReply to all in an email or a PIN message Press LForward a message Press FFile an email message Press IView or hide the email address of a contact Highlight the contact in the To or From field. Press Q.Move to the last cursor position after you close and reopen a receivedemail or PIN messagePress GMove to the next message Press NMove to the previous message Press PIn your message inboxOpen a message Press the key.Compose a message from a message inbox Press CHelp Messages99

Mark a message as opened or unopened Press the Alt key and U.Add a flag to a message Press WView all flagged messages Press the Alt key and F.View received messages and received call logs Press the Alt key and I.View sent messages Press the Alt key and O.View voice mail messages Press the Alt key and V.View text messages Press the Alt key and S.View call logs Press the Alt key and P.View all your messages Press the key.Move around your message inboxMove up a screen Press the Shift key and the Space key.Move down a screen Press the Space key.Move to the top of a message inbox Press TMove to the bottom of a message inbox Press BMove to the next unopened item Press UMove to the next related message Press JMove to the previous related message Press KFile and attachment shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Search for text in a file or an attachment Press FMove to the last cursor position after closing and reopening a file oran attachmentPress GIn a spreadsheetMove to a specific cell Press GView the content of a cell Press the Space keySwitch worksheets Press V. Highlight a worksheet. Press the Enter key.View or hide columns or rows Press HHelp Messages100

In a presentationSwitch presentation views Press MMove to the next slide when viewing a presentation in slide view Press NMove to the previous slide when viewing a presentation in slide view Press PMove to the last cursor position after closing and reopening apresentation that you were viewing in text view or in text and slideviewPress GTroubleshooting: MessagesI cannot send messagesTry the following actions:• Verify that your BlackBerry® device is connected to the wireless network.•If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for yourcontact.• If you created an email address or added an existing email address to your device using the email setup screen in the Setup application,verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received anactivation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to senda service book to your device.• If you have not received a registration message from the wireless network, register your device. On the Home screen or in a folder, clickthe Options icon. Click Advanced Options > Host Routing Table. Press the key > Register Now.• Generate an encryption key.• Verify that data service is turned on.• Resend the message.Related topicsTurn on or turn off data service or set roaming options, 212Turn on or turn off a network connection, 14Wireless coverage indicators, 210Change or delete a contact, 162Generate an encryption key, 245Resend a message, 58I am not receiving messagesTry the following actions:Help Messages101

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receivemessages when you return to a wireless coverage area.• If you created an email address or added an existing email address to your device using the email setup screen in the Setup application,verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received anactivation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to senda service book to your device.• If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, clickthe Options icon. Click Advanced Options > Host Routing Table. Press the key > Register Now.• Verify that data service is turned on.• If you use email filters, verify that the options for email filters are set correctly.• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want toreceive email from.•If you have a Wi-Fi® enabled device and if your device uses a software token to connect to a Wi-Fi network or to log in to a VPN, reset yourdevice and connect to the Wi-Fi network or log in to the VPN again.• Verify that your device is not blocking messages. For more information, contact your administrator.Related topicsTurn on or turn off data service or set roaming options, 212Turn on or turn off a network connection, 14Wireless coverage indicators, 210Change, prioritize, or delete an email filter, 70Forward messages from a specific email folder to your device, 65I am not receiving email from personal folders on my computerIf your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry®Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.I cannot file emailTry the following actions:• Verify that wireless email reconciliation is turned on.• If your email folders do not appear on your BlackBerry® device, reconcile your email using the email settings tool of the BlackBerry®Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.Related topicsReconcile email over the wireless network, 11I cannot send text messagesDepending on your wireless service plan, this feature might not be supported.Try the following actions:Help Messages102

• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device shouldsend the messages when you return to a wireless coverage area.• Verify that fixed dialing is turned off.Related topicsTurn on or turn off a network connection, 14I am not receiving text messagesDepending on your wireless service plan, this feature might not be supported.Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messageswhen you return to a wireless coverage area.Some messages no longer appear on my deviceIf the application storage on your BlackBerry® device is full or you have more than 65,000 email messages, PIN messages, and text messages,your device deletes the oldest messages from a message list. Your device does not delete saved messages.If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, email that youdelete in the email application on your computer is also deleted from your device.A message or attachment does not appear or is truncatedTry the following actions:• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.• If "More available" appears at the end of the message or attachment, press the key > More or More All.• If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.HTML email messages do not appear correctlyTry the following actions:• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.• Try downloading external pictures. Press the key > Get Images.• Try viewing your message in plain text. Press the key > Get Plain Text.Some email folders appear dimmedIf you cannot forward email from an email folder, the check box beside the folder appears dimmed.Try the following actions:Help Messages103

• Wait for a few seconds. The email folders might become available after a short period of time.• Turn off wireless email reconciliation, and then turn it on again.Related topicsReconcile email over the wireless network, 11Email filters are not working correctlyTry the following actions:• Verify that your email filters are turned on.• Verify that your email filters appear in the order that you want your BlackBerry® device to apply them to email.Related topicsEmail filters, 68I cannot turn on cell broadcastingIf your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcastmessages.Clear the check box beside all languages that your SIM card does not support.I cannot attach a file to a text messageDepending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.Try the following actions:• Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi file).• Verify that the file is not copyright protected.• If templates are available for your BlackBerry® device, use a blank template to compose your text message.I cannot use a shortcut to view one type of message in a message inboxIf you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message inbox shortcutsfor your previous device replace the message inbox shortcuts for your current device.To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.Some features are not available on my deviceThe availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wirelessservice plan.Help Messages104

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you fromusing some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.For more information about the features that are available on your device, contact your wireless service provider or administrator, or visitwww.blackberry.com/go/devices.Related topicsFeature availability, 14A skipped content bar appears in a documentMore content is available for you to download to your BlackBerry® device.1. To download the content, click the skipped content bar.2. Click More.A question mark appears on a slideA question mark appears on a slide if your BlackBerry® device has not downloaded the slide.1. To download the slide, highlight the slide.2. Press the key > Retrieve.The number of new or unopened messages is different than I expectThe number of new or unopened messages includes saved messages and filed messages.If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email folder in the email applicationon your computer other than your inbox, your device files the message.Related topicsView filed messages, 65Help Messages105

FilesFile basicsAbout files and attachmentsYou can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses aBlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization'snetwork and save the files to your device or attach them directly to email messages without downloading them. You can use the Files applicationto view a list of all the files that are saved on your device. You can also rename, move, and delete files on your organization's network from yourdevice.To change attachments or files that you download, you can use third-party editing applications, such as Documents to Go®, that are designedfor use on BlackBerry devices.Open a file or an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.For more information, contact your wireless service provider or administrator.1. In a message, meeting invitation, or calendar entry, press the key.2. If necessary, click Retrieve Attachment Information.3. Click Open Attachment.4. If necessary, on the Attachments screen, click an attachment.5. If necessary, in the dialog box, select an option.Save a file or an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.For more information, contact your wireless service provider or administrator.1. In a message, in a calendar entry, or on a web page, do one of the following:• If there is only one attachment in a message or calendar entry, press the key.• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key.• If you are downloading a file from a web page, press the key.2. Click Download Attachment or Download File.3. Highlight the folder that you want to save the file or attachment in.4. Press the key > Select Here.To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key > CancelDownload.Help Files106

Search for a file that is saved on your device1. On the Home screen, click the Media icon.2. Press the key > Explore.3. Navigate to the file.To view the file, click the file. Depending on the file type, the file might not appear in its original format.Related topicsAbout files and attachments, 85Search for a file that is saved on your organization's network, 107Search for a file that is saved on your organization's networkTo perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contactyour administrator.1. On the Home screen or in a folder, click the Files icon.2. In the Go To field, type the path for the file.3. If necessary, type the credentials that you use to connect to your organization's network.To view the file, click the file. Depending on the file type, the file might not appear in its original format.Related topicsAbout files and attachments, 85Search for a file that is saved on your device, 107Save a file from your organization's network to your deviceTo perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contactyour administrator.When you save a file from your organization's network to your BlackBerry device, the file is saved in its original format.1. On the Home screen or in a folder, click the Files icon.2. Find and highlight a file.3. Press the key > Copy.4. Navigate to a location.5. Click a folder.6. Press the key > Paste.Related topicsSearch for a file that is saved on your organization's network, 107Send a file as an attachment, 86Help Files107

Send a file as an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.For more information, contact your wireless service provider or administrator.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Send.4. Click a message type.Open a link in a file or an attachmentSome files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.1. In a file, highlight a link.2. Press the key > Get Link or Retrieve.To return to the file, press the key.Set font options for a file or an attachment1. In a file or an attachment, press the key > Options.2. Change the font fields.3. Press the key > Save.Managing files and attachmentsView properties for a fileYou can view the size, author, publication date, and other properties of a file.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Properties.Move, rename, or delete a file1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key.• To move a file, click Cut. Navigate to a location. Click Paste.• To rename a file, click Rename. Type a name for the file. Click Save.Help Files108

• To delete a file, click Delete.Open a password-protected .pdf fileTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.For more information, contact your wireless service provider or administrator.1. In a .pdf file, when the "Password protected document" message appears, press the key.2. Press the key > Password.3. Type the password.4. Press the key on the keyboard.5. Press the key > Retrieve > Yes.View tracked changes in a documentIn a document, press the key > Show Changes.To hide tracked changes, press the key > Hide Changes.View the table of contents in a documentDepending on the document type, you might not be able to view the table of contents.In a document, press the key > Table of Contents.To move to a specific heading, click a heading. Click Jump.Move around a spreadsheetIn a spreadsheet, press the key.• To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard.• To switch worksheets, click Next Sheet or Prev Sheet.• To view a list of worksheets, click Table of Contents.• To move to a specific worksheet, click Table of Contents. Click a worksheet. Click View.View the content of a cellIn a spreadsheet, click a spreadsheet cell.Change the size of a columnIn a spreadsheet, do one of the following:• To change the size of a column, click the column label. Click a size.Help Files109

• To view all the text in a column, click the column label. Click Fit.•To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet.Click a size.• To change the column size for all spreadsheets, press the key > Options. Change the Column Width field. Press the key> Save.Set display options for a spreadsheet1. In a spreadsheet, press the key > Options.• To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes.• To label spreadsheet rows with numbers and columns with letters, change the Display Labels field to Yes.2. Press the key > Save.Move around pages in a multipage .tif fileIn a multipage .tif file, press the key.• To view a list of pages in a multipage .tif file, click Table of Contents.• To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View.• To switch pages in a multipage .tif file, click Next Page or Prev Page.Switch presentation viewsIn a presentation, press the key.• To view text only, click View Text.• To view text and slides, click View Both.To view the presentation in its original format, click View Slides.Switch slidesIn a presentation, press the key > Next Slide or Prev Slide.Rotate or zoom in to or out from a slideWhen viewing a presentation in slide view, press the key.• To rotate a slide, click Rotate.• To zoom in to or zoom out from a slide, click Zoom In or Zoom Out.• To zoom back to the original slide size, press the key > Fit to Screen.Save a slide1. When viewing a presentation in slide view, press the key > Save Slide.Help Files110

2. Type a name for the file.3. Click Save.File and attachment shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Search for text in a file or an attachment Press FMove to the last cursor position after closing and reopening a file oran attachmentPress GIn a spreadsheetMove to a specific cell Press GView the content of a cell Press the Space keySwitch worksheets Press V. Highlight a worksheet. Press the Enter key.View or hide columns or rows Press HIn a presentationSwitch presentation views Press MMove to the next slide when viewing a presentation in slide view Press NMove to the previous slide when viewing a presentation in slide view Press PMove to the last cursor position after closing and reopening apresentation that you were viewing in text view or in text and slideviewPress GTroubleshooting: AttachmentsA skipped content bar appears in a documentMore content is available for you to download to your BlackBerry® device.1. To download the content, click the skipped content bar.2. Click More.Help Files111

A message or attachment does not appear or is truncatedTry the following actions:• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.• If "More available" appears at the end of the message or attachment, press the key > More or More All.• If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.A question mark appears on a slideA question mark appears on a slide if your BlackBerry® device has not downloaded the slide.1. To download the slide, highlight the slide.2. Press the key > Retrieve.Help Files112

MediaMusicPlay a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.• To play a media file, click the icon.• To pause a media file, click the icon.• To stop a media file, click the icon.• To move to the next media file, click the icon.• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.•To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click the progressbar again.Shuffle or repeat songs1. On the Home screen, click the Media icon > Music icon.2. Do one of the following:• To shuffle and play all of your songs, click Shuffle Songs.• To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight one of these categories. Press the key> Shuffle.• To repeat the song, playlist, album, or artist that is currently playing, press the key > Repeat > Current Song, Playlist, Album,or Artist.To stop shuffling songs, press the key > Shuffle. To stop repeating songs, press the key > Repeat > Off.Related topicsChange the order of songs in a playlist, 114PlaylistsCreate a standard or an automatic playlistYou create a standard playlist by manually adding songs that are on your BlackBerry® device memory or media card. You create an automaticplaylist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist.1. On the Home screen, click the Media icon > Music icon.Help Media113

2. Click Playlists > New Playlist.• To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song.•To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to add criteria for artists,albums, or genres.3. Press the key > Save.Add the song that is playing to a playlist1. When playing a song, press the key > Add To Playlist.2. Click a playlist.Change the order of songs in a playlist1. On the Home screen, click the Media icon > Music icon.2. Click Playlists.3. Click a standard playlist.4. Highlight a song.5. Press the key > Move.6. Click the new location.7. Press the key > Save.Related topicsShuffle or repeat songs, 113Delete a song from a playlist1. On the Home screen, click the Media icon > Music icon.2. Click Playlists.3. Click a standard playlist.4. Highlight a song.5. Press the key > Remove > OK.6. Press the key > Save.Rename or delete a playlist1. On the Home screen, click the Media icon > Music icon.2. Click Playlists.3. Highlight a playlist.4. Press the key.• To rename the playlist, click Rename. Type a name for the playlist. Click OK.• To delete the playlist, click Delete.Help Media114

Adjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.• To decrease the volume, press the Volume Down key on the right side of your device.• To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you press the keyduring a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.Related topicsMute a call, 38Amplify the volume using the audio boost feature, 115Improve sound quality for media files, 115Amplify the volume using the audio boost featureThe audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Select the Audio Boost check box.4. Read the warning on the screen and if you want to proceed, click Yes.5. Press the key > Save.Improve sound quality for media filesDepending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be usingstereo headphones with your device.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Headset Music EQ field.4. Press the key > Save.Rename, move, copy, or delete an audio file or a video fileYou can rename only media files that you added.1. On the Home screen, click the Media icon.2. Press the key > Explore.3. Find and highlight an audio file or a video file.4. Press the key.• To rename the file, click Rename. Type a name for the file. Click Save.• To move or copy the file to another location, click Cut or Copy. Find the location that you want to move or copy the file to. Press thekey > Paste.• To delete the file, click Delete.Help Media115

View properties for a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key > Properties.PodcastsPlay a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.• To play a media file, click the icon.• To pause a media file, click the icon.• To stop a media file, click the icon.• To move to the next media file, click the icon.• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.•To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click the progressbar again.Adjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.• To decrease the volume, press the Volume Down key on the right side of your device.• To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you press the keyduring a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.Related topicsMute a call, 38Amplify the volume using the audio boost feature, 115Improve sound quality for media files, 115Amplify the volume using the audio boost featureThe audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos.1. On the Home screen, click the Media icon.Help Media116

2. Press the key > Media Options.3. Select the Audio Boost check box.4. Read the warning on the screen and if you want to proceed, click Yes.5. Press the key > Save.Improve sound quality for media filesDepending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be usingstereo headphones with your device.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Headset Music EQ field.4. Press the key > Save.VideosPlay a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.• To play a media file, click the icon.• To pause a media file, click the icon.• To stop a media file, click the icon.• To move to the next media file, click the icon.• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.•To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click the progressbar again.Keep backlighting on when you play a videoBy default, the backlighting is designed to turn off after a period of time to conserve battery power.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Clear the Turn Off Auto Backlighting check box.4. Press the key > Save.Help Media117

Display closed captions in videosYou can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning.1. On the Home screen, click the Media icon.2. Press the key > Options.3. Select the Display Closed Captions check box.4. If necessary, change the Appearance field, Position field, and Font Scale field.5. Press the key > Save.Adjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.• To decrease the volume, press the Volume Down key on the right side of your device.• To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you press the keyduring a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.Related topicsMute a call, 38Amplify the volume using the audio boost feature, 115Improve sound quality for media files, 115Improve sound quality for media filesDepending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be usingstereo headphones with your device.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Headset Music EQ field.4. Press the key > Save.Amplify the volume using the audio boost featureThe audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Select the Audio Boost check box.4. Read the warning on the screen and if you want to proceed, click Yes.5. Press the key > Save.Help Media118

Video cameraDepending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera featuresmight not be available.Record a videoTo perform this task, you might need to have a media card inserted in your BlackBerry® device.1. On the Home screen, click the Media icon > Video Camera icon.2. To start recording, click the record icon.3. To pause recording, click the pause icon.Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen when video recording ispaused.Related topicsTake a picture, 120Turn on video lightingIn low lighting conditions, the video light can improve the quality of videos that you record.1. On the Home screen, click the Media icon > Video Camera icon.2. Press the key > Options.3. Change the Video Light field to On.4. Press the key > Save.Change the video size and formatThe larger the video, the more storage space the video requires.1. On the Home screen, click the Media icon > Video Camera icon.2. Press the key > Options.3. Change the Video Format field.4. Press the key > Save.Related topicsView properties for a media file, 116Change the location for storing videos that you take1. On the Home screen, click the Media icon > Video Camera icon.2. Press the key > Options.Help Media119

3. Change the Folder field.4. Press the key > Save.CameraDepending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera featuresmight not be available.Take a picture1. On the Home screen, click the Camera icon.2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out.3. Click the trackpad.The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview at the bottom ofthe screen.Related topicsRecord a video, 119Change the flash setting for pictures that you take1. On the Home screen, click the Camera icon.2. To switch between flash settings, click the flash icon at the bottom of the screen.When you close the camera, the flash setting is saved.Change the camera scene modeYou can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes are availableon the camera.1. On the Home screen, click the Camera icon.2. To change the camera scene mode, click the scene mode icon at the bottom of the screen.3. Select a scene mode.When you close the camera, the scene mode is saved.Change the size of pictures that you takeThe larger the picture is, the more storage space the picture requires.1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Change the Picture Size field.Help Media120

4. Press the key > Save.Related topicsView properties for a media file, 116Geotag pictures that you takeThe geotag option in the camera records the geographical information of the location in which you take a picture.1. On the Home screen, click the Camera icon.2. Click the geotag icon at the bottom of the screen.The geotag information can be viewed in the properties of the picture file.Change the autofocus setting1. On the Home screen, click the Camera icon.2. Press the key > Auto Focus.• For still subjects, click Single Shot.• For moving subjects, click Continuous.• To turn off autofocus, click Off.Turn off digital zoom for the camera1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Clear the Digital Zoom check box.4. Press the key > Save.Reduce blurriness in the pictures that you takeThe image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture.1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Select the Image Stabilization check box.4. Press the key > Save.Change the review duration of the pictures that you takeYou can set how long a picture remains on the screen after you take it, or turn off that option so that you can take another picture immediately.1. On the Home screen, click the Camera icon.2. Press the key > Options.• To change the review duration, change the Picture Review field to a time.• To set the picture to remain on the screen after you take it until you press the key, change the Picture Review field to Hold.Help Media121

• To prevent the picture from remaining on the screen after you take it, change the Picture Review field to Off.3. Press the key > Save.Change when the camera warns you about the number of pictures remainingA warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the number of remainingpictures in the Storage section of the Options screen.1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Change the Warn when pictures remaining drops to field.4. Press the key > Save.Change the location for storing pictures that you take1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Change the Store Pictures field.4. Press the key > Save.PicturesZoom, pan, or rotate in a pictureIn a picture, do one of the following:• To zoom in to the picture, click the trackpad.• To zoom out from the picture, press the key.• To pan the picture, zoom in to the picture. Slide your finger on the trackpad in any direction.• To rotate the picture, press the key > Rotate.Save a picture from a text message or a web pageYou can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card.1. Open a picture attachment in a text message or highlight a picture on a web page.2. Press the key > Save Image > Save.Use a picture as your device wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Browse to a picture.Help Media122

3. Press the key > Set As Wallpaper.View pictures as a slide showA slide show displays all the pictures in a category or folder in sequence.1. On the Home screen, click the Media icon > Pictures icon.2. Click a category.3. Highlight a picture.4. Press the key > View Slide Show.To close the slide show, press the key.Change the number of seconds between slides in a slide show1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Slide Show Interval field.4. Press the key > Save.View pictures in list view or thumbnail view1. On the Home screen, click the Media icon > Pictures icon.2. Click a category.3. Press the key > View List or View Thumbnail.Create a picture folder1. On the Home screen, click the Media icon > Pictures icon.2. Press the key > New Folder.3. If necessary, change the location that the folder is created in.4. Type a name for the folder.5. Click OK.Import pictures to the Pictures applicationImporting pictures from other folders on your BlackBerry® device or media card into the Pictures application allows you to have access to yourpictures, while maintaining your existing folder structures and file locations.1. On the Home screen, click the Media icon > Pictures icon.2. Press the key > Import Pictures. Folders that contain pictures that are not saved in the Picture Library folder or CameraPictures folder appear.3. Select the check boxes beside the folders that you want to import.4. Click Import Pictures.Help Media123

To delete the folders from the Pictures application, highlight the folder. Press the key > Remove From Library. The folders that youimported remain in their original location, but are deleted from the Pictures application.To permanently delete the folders from both the Pictures application and from the device memory or media card, including any files that arenot pictures and that are not visible in the folders in the Pictures application, highlight the folder. Press the key > Delete. The foldersthat you imported are deleted from their locations on your device memory or media card.Find a picture that you took with the cameraPictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application. If you have filed your pictures inother folders, they will no longer appear in the Camera Pictures folder.1. On the Home screen, click the Media icon > Pictures icon.2. Click the Camera Pictures folder.Voice notesRecord a voice note1. On the Home screen, click the Media icon > Voice Notes Recorder icon.2. Click the record icon.3. Do any of the following:• To pause recording, click the pause icon. To resume recording, click the record icon.• To stop recording, click the pause icon. Click the stop icon.Note: When you stop recording a voice note, the voice note is automatically saved.Play a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.• To play a media file, click the icon.• To pause a media file, click the icon.• To stop a media file, click the icon.• To move to the next media file, click the icon.• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.•To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click the progressbar again.Help Media124

Play a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.• To play a media file, click the icon.• To pause a media file, click the icon.• To stop a media file, click the icon.• To move to the next media file, click the icon.• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.•To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click the progressbar again.Download a ring toneDepending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the Media icon > Ring Tones icon.2. Press the key > Download Ring Tones.Adjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.• To decrease the volume, press the Volume Down key on the right side of your device.• To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you press the keyduring a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.Related topicsMute a call, 38Amplify the volume using the audio boost feature, 115Improve sound quality for media files, 115Improve sound quality for media filesDepending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must be usingstereo headphones with your device.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Headset Music EQ field.4. Press the key > Save.Help Media126

Media storageStorage and media cardsSupported media cardsYour BlackBerry® device supports media card sizes up to 32 GB. Only microSD media cards are supported.Repair files stored on your media card or on your deviceCAUTION: If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from your media card oron your device.1. On the Home screen or in a folder, click the Options icon.2. Click Storage.3. Press the key > Repair.4. Complete the instructions on the screen.If your media card is still not repaired after you run the repair feature, you might want to try formatting it.View the amount of memory used by media files1. On the Home screen, click the Media icon.2. Press the Menu key.3. Click Memory Use.Change the amount of memory available for media filesTo optimize the performance of your BlackBerry® device, you can change the amount of memory that your device allocates for media files.Depending on your BlackBerry® device model, this feature might not be supported.1. On the Home screen, click the Media icon.2. Press the Menu key.3. Click Options.4. Perform any of the following actions:• To change the maximum amount of device memory available for all media files, change the Device Memory Limit field.• To change the minimum amount of device memory available for pictures, change the Reserved Pictures Memory field.5. Press the Menu key.6. Click Save.Related topicsView properties for a media file, 116Help Media127

Turn off media card supportWhen you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.1. On the Home screen or in a folder, click the Options icon.2. Click Storage.3. Clear the Media Card Support check box.4. Press the key > Save.About compressionCompression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When compressionis turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keepcompression turned on.If both compression and encryption are turned on, your device compresses device data before encrypting it.About file encryptionFile encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that can be inserted in yourdevice. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, your devicepassword, or both.If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the mediacard is inserted in your device. If you encrypt the files using your device password, you can access the files on your media card in any devicethat you insert your media card into, as long as you know the password for the device.Turn on encryptionTo encrypt data on yourBlackBerry® device, you must have set a password for your device.Depending on the amount of storage space available for storing files on your device, you might not be able to encrypt files on your device.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. To encrypt data on your device, in the Device Memory section, select the Encrypt check box.4. To encrypt files that are stored on a media card and on your device, select the Media Card check box and do one of the following:• To encrypt files using an encryption key that your device generates, change the Mode field to Device Key.• To encrypt files using your device password, change the Mode field to Device Password.• To encrypt files using an encryption key and your device password, change the Mode field to Device Password & Device Key.5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files check box.6. Press the key > Save.To stop encrypting data on your device, clear the Device Memory check box. To stop encrypting files, clear the Media Card check box.Help Media128

Picture foldersCreate a picture folder1. On the Home screen, click the Media icon > Pictures icon.2. Press the key > New Folder.3. If necessary, change the location that the folder is created in.4. Type a name for the folder.5. Click OK.Import pictures to the Pictures applicationImporting pictures from other folders on your BlackBerry® device or media card into the Pictures application allows you to have access to yourpictures, while maintaining your existing folder structures and file locations.1. On the Home screen, click the Media icon > Pictures icon.2. Press the key > Import Pictures. Folders that contain pictures that are not saved in the Picture Library folder or CameraPictures folder appear.3. Select the check boxes beside the folders that you want to import.4. Click Import Pictures.To delete the folders from the Pictures application, highlight the folder. Press the key > Remove From Library. The folders that youimported remain in their original location, but are deleted from the Pictures application.To permanently delete the folders from both the Pictures application and from the device memory or media card, including any files that arenot pictures and that are not visible in the folders in the Pictures application, highlight the folder. Press the key > Delete. The foldersthat you imported are deleted from their locations on your device memory or media card.Find a picture that you took with the cameraPictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application. If you have filed your pictures inother folders, they will no longer appear in the Camera Pictures folder.1. On the Home screen, click the Media icon > Pictures icon.2. Click the Camera Pictures folder.Help Media129

Transferring and downloading media filesAbout transferring and synchronizing media filesYou can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and computer using a USBcable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.The USB option in the dialog box that appears when you connect your device to your computer with a USB cable allows you to drag most filesfrom a folder on your computer to a folder on your device or media card. The media option in the dialog box allows you to transfer media filesthat are protected with DRM to and from your device. Both options allow you to use the BlackBerry® Desktop Software to transfer files to andfrom your device.If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files betweenyour device and your computer, use the media option in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, fromyour computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.Transfer a file from your computer to your device using your device as a USB memorydriveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your mediafiles when you transfer files between your BlackBerry device and your computer.1. Connect your device to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.•If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transferoption.3. If necessary, type a password. Your device appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your device.To view the transferred file on your device, disconnect your device from your computer and find the file.Related topicsTransfer your media files from your computer to your device using BlackBerry Desktop Software, 130Transfer your media files from your computer to your device using BlackBerry DesktopSoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, toyour BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select theappropriate option for your computer.1. Connect your device to your computer.Help Media130

2. On your device, in the dialog box that appears, select any of the file transfer options.3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related topicsTransfer a file from your computer to your device using your device as a USB memory drive, 11Download a ring toneDepending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the Media icon > Ring Tones icon.2. Press the key > Download Ring Tones.Download media files using the Download Manager1. On the Home screen, click the Media icon.2. Press the key > Download Manager.3. Follow the instructions on the screen.Download a pictureDepending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the Media icon > Pictures icon.2. Click a category.3. Press the key > Download Images.Send or share a media fileTo perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology.You can share your pictures and videos on applications that you have installed such as Facebook® for BlackBerry® devices, and YouTube® forBlackBerry devices.1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key.6. Do one of the following:• To send a picture or video, click Send. Click a message type or an application.• To send an audio file, click the send option for a message type.Help Media131

Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.1. On the Home screen, click the Media icon.2. Click a media type.3. Press the key > Receive Using Bluetooth.4. Send a media file from the paired Bluetooth enabled device.5. Click Yes > Save.Related topicsTurn on Bluetooth technology, 17Supported audio and video file formatsType File formatAudio • .mp3• .m4a• .wma• .wavVideo • .mp4• .mov• .3gp• .3gp2• .avi• .asf• .wmvMedia shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Audio and video filesPause an audio or video file Press the key.Resume playing an audio or video file Press the key.Help Media132

Play the next song Press and hold the Volume Up key on the right side of your device.Play the previous song Press and hold the Volume Down key on the right side of your device.Turn the audio boost feature on if you are using a headset When playing an audio or a video file, press the Volume Up key untilyou reach the highest volume setting, and then press the VolumeUp key four times quickly.PicturesZoom in Press 3Zoom out Press 9Zoom to the original size Press 7Pan up Press 2Pan down Press 8Pan right Press 6Pan left Press 4Return to the center Press 5Rotate Press LFit to the screen size Press 1Camera and video cameraZoom in Press the Volume Up key.Zoom out Press the Volume Down key.Take a pictureChange the flash setting for a picture or turn on low-light mode fora videoPress the Space key.Troubleshooting: MediaMy device is not using the correct ring tone or wallpaperIf you are using a ring tone or wallpaper picture that you encrypted in the device memory or on the media card using your BlackBerry® devicepassword and you reset your device, unlock your device.Related topicsLock your device, 240Help Media133

Some pictures that I take are blurryIn low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camerabefore the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation point indicator appears atthe bottom of the screen.Depending on your BlackBerry® device model, you might be able to decrease the blurriness in pictures that is caused by slight movements ofthe camera by turning on image stabilization in the camera options.Related topicsReduce blurriness in the pictures that you take, 121The flash dims or turns offIf the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures,when the battery power level drops below 20 percent, the flash might turn off.Some features are not available on my deviceThe availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wirelessservice plan.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you fromusing some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.For more information about the features that are available on your device, contact your wireless service provider or administrator, or visitwww.blackberry.com/go/devices.Related topicsFeature availability, 14I cannot save media filesYour BlackBerry® device memory or media card might not have enough available memory to store media files.Try the following actions:• If you are trying to save a media file to your device memory, delete old data or messages from your device.• If you are trying to save a media file on your media card, delete old media files.• In the camera options, verify that the Image Size field is not set to Large. Large pictures use more memory than smaller pictures.Related topicsDelete messages, 62Move, rename, or delete a file, 108I cannot open media filesTry one of the following:Help Media134

• If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer, disconnect your devicefrom your computer.• If you are trying to open a media file on your computer using your device as a USB drive, verify that you have closed the media transferoptions in the BlackBerry® Desktop Software.• If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and you are trying toopen an encrypted media file on your computer or a device other than the BlackBerry device that you used to encrypt the file, insert themedia card into the BlackBerry device that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. ClickSecurity > Encryption. In the Media Card section, change the Mode field to Device Password.Related topicsAbout file encryption, 128My device does not recognize my media cardTry one of the following actions:• Verify that your media card is inserted in your BlackBerry® device correctly. For more information about inserting a media card into yourdevice, see the printed documentation that came with your device.•In your media card options, if there is a message to format your media card, disconnect your device from your computer. Format your mediacard.CAUTION: Formatting your media card will delete all the files from it.Related topicsRepair files stored on your media card or on your device, 127I cannot find podcastsPodcast content that is marked as explicit content does not appear in the Podcast application if you do not have the Show Explicit Contentoption turned on.Help Media135

•If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds > Sounds forContacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field is not set to Silent and that the Vibrationfield is not set to Off.Help Ring tones, sounds, and alerts139

BrowserBrowser basicsBrowsing web pagesVisit a web page or search the InternetDepending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about thecharges associated with using each browser, contact your wireless service provider.1. On the Home screen, click the Browser icon.2. In the field at the top of the page, type a web address or search terms.3. Press the key on the keyboard.To stop loading a web page, press the key > Stop.About tabbed browsingWith tabbed browsing, you can open multiple web pages on your BlackBerry® device at the same time. You can quickly switch between tabsthat are open, open a new tab without closing another, or close the current tab without closing the entire browser. If you open a link that is ina message, calendar entry, or memo, the link automatically opens in a new tab.The more tabs that you have open, the more memory your device uses.Related topicsOpen, close, or switch between tabs, 11Open, close, or switch between tabsDo one of the following:• To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.• To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.• To switch between tabs, in the browser, press the key > Tabs. Click a tab.• To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click Close.Zoom in to or out from a web pageOn a web page, press the key > Zoom In or Zoom Out.To zoom back to the original web page size, press the key.Help Browser140

Move back or forward a web page1. On a web page, press the Menu key.2. Click Back or Forward.Refresh a web page1. On a web page, press the Menu key.2. Click Refresh.Search for text in a message, in a file, or on a web pageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.1. In a message, in a file, in an attachment, or on a web page, press the key > Find or Find on Page.2. Type the text.3. Press the Enter key.To search for the next instance of the text, press the key > Find Next.View a list of web pages you visited recentlyDepending on the browser that you used to visit a web page or add a bookmark, when you click the web page in the browser history or bookmarklist, the web page might open in the browser that you used to visit the web page and not the browser that you set as your default browser. Extrafees might apply for using a different browser. For more information about the fees associated with each of the browsers that are available onyour BlackBerry® device, contact your wireless service provider.1. On the Home screen, click the Browser icon.2. Press the Menu key.3. Click History.Return to the home page1. On a web page, press the Menu key.2. Click Home.Close the browser1. On a web page, press the Menu key.2. Click Close.Create a shortcut icon for a web page on the Home screenOn a web page, press the key > Add to Home Screen.Help Browser141

Viewing, copying, and forwarding addressesView the address for a web pageOn a web page, press the key > Page Actions > Properties.Copy an address for a web page, link, or pictureDo any of the following:• To copy an address for a web page, press the key > Copy Page Address.• To copy an address for a link, pause on or highlight a link. Press the key > Copy Link.• To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link.To paste the address, press the key > Paste.Send a web address1. On the Home screen, click the Browser icon.• To send a web address for a web page that is in your bookmark list or browser history, highlight a web page.• To send a different web address, browse to a web page.2. Press the key > Send Link or Send Page Address.3. Click a message type.To return to the browser after you send the message, press the Escape key.Send a link or picture from a web page1. On a web page, pause on or highlight a link or picture.2. Press the key > Send Link or Send Image Link.3. Click a message type.To return to the browser after you send the message, press the key.Viewing pictures and playing media filesPlay a media file on a web page1. On a web page, click a media file.2. Click Open.Help Browser142

View a full picture on a web page1. On a web page, highlight or pause on a picture.2. Press the key > Full Image.To zoom in to or out from the picture, press the key > Zoom In or Zoom Out.To return the picture to its original size, press the key > Zoom 1:1.Browser bookmarksAbout bookmarks for web pagesYou can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to checkthe web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic.Add a bookmark for a web page1. On a web page, press the key > Add to Bookmarks.2. In the Name field, type a name for the bookmark.3. In the Folder field, click the folder that you want the bookmark to appear in.4. Click Add.If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web page online.Change or delete a bookmark for a web page1. On the Home screen, click the Browser icon.2. Press the key > Bookmarks.3. Highlight a bookmark.4. Press the key.• To change a bookmark, click Edit Bookmark. Change the bookmark. Click Accept.• To delete a bookmark, click Delete Bookmark.Send a bookmark for a web page1. On the Home screen, click the Browser icon.2. Press the key > Bookmarks.3. Highlight a bookmark.4. Press the key > Send Link.Help Browser143

5. Click a message type.To return to the browser after you send the message, press the key.File a bookmark for a web page1. On the Home screen, click the Browser icon.2. Press the key > Bookmarks.3. Highlight a bookmark.4. Press the key > Move.5. Click the new location.Add, rename, or delete a bookmark folder for web pages1. On the Home screen, click the Browser icon.2. Press the key > Bookmarks.3. Highlight a bookmark folder.4. Press the key.• To add a bookmark folder, click Add Subfolder.• To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the Enter key.• To delete a bookmark folder, click Delete Folder.RSS feedsFor more information about using RSS feeds on your BlackBerry® device, on the Home screen or in a folder, click the Social Feeds icon. Pressthe key > Help.About RSS feedsYou can add RSS feeds to your BlackBerry® device so that you receive updates on your favorite blogs and web sites. You can add RSS feedsdirectly from a web page or by using the Social Feeds application. With the Social Feeds application, you can stay up-to-date with your socialnetworks and view your RSS feeds in one location.Add an RSS feed from the browser1. In the browser, on a web page with an RSS feed, press the Menu key.2. Click Page Actions.3. Click Add to Feeds.4. Select the check box beside each feed that you want to add.5. Click Subscribe.Help Browser144

6. Click OK.Browser optionsChange your home page or start page1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the General section, do one of the following:• To change the home page, in the Home Page field, type a web address.• To use your home page as the start page when you first open the browser, change the Start Page field to Home Page.4. Press the key > Save.Turn off JavaScript supportJavaScript is used on some web pages to provide interactive features, such as menus and sounds. If you do not want the browser to provideJavaScript features, you can turn off JavaScript support.1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, clear the Enable JavaScript check box.4. Press the key > Save.Stop loading images or playing embedded media files on web pages1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, do one of the following:• To stop loading images on web pages, clear the Load Images check box.• To stop playing embedded media files on web pages, clear the Enable Embedded Media Files check box.4. Press the key > Save.Stop blocking pop-ups on web pages1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, clear the Block Popups check box.Change the font size for text on web pages1. On the Home screen, click the Browser icon.Help Browser145

2. Press the key > Options.3. In the Web Content section, change the Font Size field.4. Press the key > Save.Set the character encoding for all web pagesBy default, your BlackBerry® device uses the optimal character encoding for a web page.1. From the Home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, change the Default text encoding field.4. Press the key > Save.Receive a prompt before you close the browser or stream media from the Internet1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the General section, below Prompt Before, do one of the following:• To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select the Closing Tabs onExit check box.• To receive a prompt confirming that you want to close the browser after you press the key, select the Closing Browser onEscape check box.• To receive a prompt before your BlackBerry® device uses your wireless service provider's browser portal to stream media from theInternet, select the Switching to Carrier Network for Streaming Media check box.4. Press the key > Save.Delete browsing informationYour BlackBerry® device saves some information in your browser to improve your browsing experience. You can delete password information,browser history, cookies, content that has been pushed to your device, and the browser cache.1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Privacy and Security section, below Clear Browsing Data, select the check boxes beside the types of browsing information thatyou want to delete.4. Click Clear Now.Turn off cookies in the browser1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Privacy & Security section, clear the Accept Cookies check box.4. Press the key > Save.Help Browser146

Turn on geolocation in the browserIf you turn on geolocation in the browser, some web sites might be able to determine your approximate location.1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Privacy & Security section, select the Enable Geolocation check box.4. Press the key > Save.About GearsGears™ is an extension to the browser application that is designed to provide a richer browsing experience. When you visit a Gears enabledweb site and enter information, Gears can store that information on your BlackBerry® device or media card for use during later visits to theweb site.Gears can also help web sites provide customized content to you if you choose to share your location with that web site. Your device does notneed to have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to share your location.The first time you visit a web site that uses Gears, you are prompted to set the permissions for that web site. You can turn off the prompt sothat your permissions for the web site are saved. You can change or delete the permissions for Gears-enabled web sites.Change the Gears permissions for a web site1. On the Home screen, click the Browser icon.2. Press the Menu key.3. Click Options.4. Click Gears Settings.5. Click a web site.6. Perform one of the following actions:• To prevent the web site from storing information on your BlackBerry® device, clear the Local Storage check box.•To prevent the web site from accessing the location of your device, clear the Location check box. Your device does not need to be GPSenabled to share your location.• To remove the Gears™ permissions for a web site, press the Menu key. Click Remove Site.7. Press the Menu key.8. Click Save.Help Browser147

Browser securityAbout TLSThe BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internetthrough the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using TripleDES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase security, youcan set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all othercommunication between your device and the BlackBerry Enterprise Server.TLS optionsPermit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows onlyTLS connections.Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To acceptand send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept andsend data that is encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow Weak.Digest Strength Specify whether your browser accepts data with weak digest algorithms or accepts only data with strong digestalgorithms. The stronger the digest algorithm is, the more secure your browsing experience is. To accept datawith weak digest algorithms, change this field to Allow Weak. To accept only data with strong digest algorithms,change this field to Strong Only. To be prompted to accept data with weak digest algorithms, change this fieldto Prompt. Depending on the options that your administrator sets, you might not be able to change this option.Manage browser security1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > TLS.3. Set the security options.4. Press the key > Save.Add a trusted content serverYou can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating witha content server.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > TLS.3. Highlight the Trust Hosts field.Help Browser148

4. Press the key > Add Host.5. Type the web address for the content server.6. Click OK.7. Press the key > Save.Browser pushAbout browser pushBrowser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. Forexample, you can receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browserpush message might appear in the messages application or an icon on the Home screen might change to indicate that new information isavailable. The web application might also push updated information to your browser cache without notifying you. If information is pushed toyour browser cache, the information is available on your device even when your device is not connected to the wireless network. Web applicationsthat use browser push automatically push updates to your device, unless you turn off browser push.Your device supports different types of browser push messages. Service loading messages and service indication messages include updatedinformation. Other browser push messages include messages that appear in your browser cache.Browser push optionsOption DescriptionProcess MDS Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® EnterpriseServer or the BlackBerry® Internet Service.MDS Hosts Set whether your device accepts push messages from all BlackBerry Enterprise Server instances or BlackBerryInternet Services.Process SMSC Set whether your device accepts push messages that are SMS-based.SMSC Hosts Set which SMSC hosts your device accepts browser push messages from. To accept browser push messagesfrom a specific SMSC host, type the phone number for the SMSC host.Process IP Set whether your device accepts browser push messages that web applications send through a WAP gateway.IP Hosts Set which WAP gateways your device accepts browser push messages from. To accept browser push messagesfrom a specific IP host, type the IP address for the WAP gateway.Turn off browser push1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Browser Push.Help Browser149

3. Clear the Enable Push check box.4. Press the key > Save.Browser shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Insert a period (.) in the web address field Press the Space keyInsert a slash mark (/) in the web address field Press the Shift key and the Space keyStop loading a web page Press the Escape keyClose the browser Press and hold the Escape keyOn a web pageQuickly switch between tabs Press WZoom in to a web page Press IZoom out from a web page Press OGo to the web address field Press GReturn to the home page Press HTurn on support for JavaScript Press JOpen the bookmark list Press KAdd a bookmark Press AView a list of web pages that you have visitedrecentlyPress YRefresh a web page Press RView the web address for a link Highlight the link. Press L.Follow a link Highlight or pause on the link. Press the Enter key.Find text on a web page Press F. To find the next instance of the text, press V.Hide or view the status bar Press UOpen the browser options Press SMove around a web pageMove up a screen Press the Shift key and the Space keyMove down a screen Press the Space keyMove to the top of a web page Press THelp Browser150

Move to the bottom of a web page Press BTroubleshooting: BrowserNo browser is available on my deviceDepending on your wireless service plan, this feature might not be supported.Verify that your BlackBerry® device is connected to the wireless network.I cannot set up automatic synchronization for bookmarksIf encryption for data in the device memory is turned on, you cannot set up automatic synchronization for bookmarks.Related topicsTurn on encryption, 128I cannot play a song or video on a web pageYour BlackBerry® device might not support the size or file format of the song or video file.I receive a prompt to switch networks when I stream a song or videoIf you receive a prompt to switch networks, you cannot stream songs or videos with the Internet connection that you are using. If you switchnetworks, extra fees might apply. For more information, contact your wireless service provider or administrator.To stop receiving this prompt, in the browser, press the key > Options. In the General section, below Prompt Before, clear the Switchingto Carrier Network for Streaming Media check box.I cannot open a new tabYou might not have enough available memory on your BlackBerry® device. Try completing the following actions:• Close a tab that you do not need.• Close other applications that do not need to be open.Related topicsClose an application so that it is not running in the background, 203Open, close, or switch between tabs, 11Help Browser151

CalendarCalendar basicsSwitch calendar viewsYou can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointmentsand meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view alsodisplays free time that you have between appointments.1. On the Home screen, click the Calendar icon.2. Press the key > View.3. Click a view.Go to a specific date in the calendar1. On the Home screen, click the Calendar icon.2. Press the key.• To move to a specific date, click Go To Date.• To move to the current date, click Go To Today.Schedule an appointment1. On the Home screen, click the Calendar icon.2. Press the key > New Appointment.3. Type the appointment information.4. Press the key > Save.Related topicsTurn off your device, 228Schedule an appointment quickly in Day viewTo perform this task, in the general calendar options, the Enable Quick Entry check box must be selected.1. On the Home screen, click the Calendar icon.2. In Day view, beside the start time, type the subject of the appointment.3. Type a location in parentheses "( )".4. To change the end time, on the trackpad, slide your finger up and down.Help Calendar152

5. Click the trackpad.If you have multiple calendars on your BlackBerry® device, the appointment appears in your default calendar.Schedule a meetingTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.For more information, contact your wireless service provider or administrator.1. On the Home screen, click the Calendar icon.2. Press the key > New Appointment.3. Type the meeting information.4. Press the key > Invite Attendee.5. Click a contact.6. To add another contact to your meeting, repeat steps 4 to 5.7. Press the key > Save.Related topicsTurn off your device, 228Set an alarm1. On the Home screen, click the Calendar icon.2. Press the key > New Alarm.3. Type the alarm information.4. If you want the alarm to recur, change the Recurrence field.5. Press the key > Save.Switch calendarsIf your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. If you have multiplecalendars on your device, you can schedule and manage appointments and meetings in each calendar. For more information, contact yourwireless service provider.1. On the Home screen, click the Calendar icon.2. Press the key > Select Calendar.3. Click a calendar.Help Calendar153

MeetingsSchedule a meetingTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.For more information, contact your wireless service provider or administrator.1. On the Home screen, click the Calendar icon.2. Press the key > New Appointment.3. Type the meeting information.4. Press the key > Invite Attendee.5. Click a contact.6. To add another contact to your meeting, repeat steps 4 to 5.7. Press the key > Save.Related topicsTurn off your device, 228Delete an appointment, meeting, or alarm1. On the Home screen, click the Calendar icon.2. Highlight an appointment, meeting, or alarm.3. Press the key > Delete.Respond to a meeting invitation1. In a meeting invitation, press the key.2. Click Accept, Tentative, or Decline.3. If you declined a delegated meeting invitation, do one of the following:• To decline the meeting, click Decline.• To delegate the meeting back to the sender so that the sender can re-delegate it, click Delegate.4. Do one of the following:• To send the response without adding comments, click Send Response.• To add a comment to your response, click Add Comments. Type a comment. Press the key > Send.Note: If you delete a meeting invitation from the Messages application before you accept or decline it, the meeting is deleted from the emailapplication on your computer.Help Calendar154

View your calendar when responding to a meetingIn a meeting invitation, press the key > View Calendar.To return to the meeting invitation, press the key.Check availability of meeting participantsTo perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contactyour administrator.You can only check availability of meeting participants in your organization.In a meeting or meeting invitation, below the list of meeting participants, click View Availability.• If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available Time.• To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the key > Show Legend.Change the list of participants for a meetingTo perform this task, you must be the meeting organizer.1. In a meeting, in the Accepted or Declined field, highlight a contact.2. Press the key.3. Click Invite Attendee, Change Attendee, or Remove Attendee.4. Press the key > Save.Forward a meeting invitationTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.For more information, contact your wireless service provider or administrator.If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead.In a meeting or a meeting invitation, press the key > Forward.Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives the recipient's response.Delegate a meeting invitationTo perform this task, you must be using IBM® Lotus Notes® and your email account must be associated with a BlackBerry® Enterprise Serverthat supports this feature.Help Calendar155

If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not havethe option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.1. In a meeting invitation, press the key > Delegate.2. Click a contact.• To send the response without adding comments, click Send Response.• To add a comment to your response, click Add Comments. Type a comment. Press the key > Send.Send an email message to all meeting participantsIn a meeting, meeting invitation, or meeting response, press the key > Email All Attendees.Conference call meetingsAbout conference callsYou can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you witha conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetingsallow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature issupported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conferencecall bridge number, you can create a conference call by calling other contacts and joining the calls together.Create a conference call meeting from your deviceTo perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting onbehalf of another person from your computer.1. In a meeting, select the Conference call check box.2. Type the information for the conference call.3. Press the key > Save.Create a conference call meeting from your computerTo perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For information aboutcreating meetings on behalf of another person, see the documentation for the email application on your computer.You can create a conference call meeting from your computer that your BlackBerry® device recognizes. When the conference call meetingstarts, participants who have a BlackBerry device can enter the conference call meeting with the Join Now option, if their device supports thisfeature.1. In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number. Do not include spaces.2. Type a lowercase x. Do not include spaces before or after the x.Help Calendar156

3. Type the participant access code. Type a space after the participant access code.4. Type CCM: and the moderator conference call bridge number. Do not include spaces.5. Type a lowercase x. Do not include spaces before or after the x.6. Type the moderator access code. Type a space after the moderator access code.ExampleIf the participant and moderator conference call bridge number is 1-800-555-5555, the moderator access code is 55555#, and the participantaccess code is 55551#, type CCP:18005555555x55555# CCM:18005555555x55551#, followed by a space.Enter a conference call meetingDo one of the following:• In a meeting notification, click Join Now.• In the calendar, highlight the meeting. Press the key > Join Now.Save your conference call informationYou can save your conference call information so that it is added to the conference call fields automatically when you create a conference callmeeting from your BlackBerry® device.1. On the Home screen, click the Calendar icon.2. Press the key > Options > Conference Call Options.3. Type your conference call information.4. Press the key > Save.Synchronizing calendarAbout synchronizationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) betweenyour BlackBerry® device and the email application on your computer over the wireless network.The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer overthe wireless network. When you file or delete email on your device, these email should be filed or deleted in your email application. Likewise,any changes that you make to email in the email application on your computer should be reflected on your device.In rare cases, if your device does not recognize fields in a contact, calendar entry, or email account, some data or email cannot be synchronizedor reconciled.If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features, you canuse the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see theHelp in the BlackBerry Desktop Software.Help Calendar157

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization check box.4. Press the key > Save.If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendardata. For more information, see the Help in the BlackBerry Desktop Software.About backing up and restoring device dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data,including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry DesktopSoftware. For more information, see the Help in the BlackBerry Desktop Software.If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your device over thewireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information,contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email applicationon your computer.If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email onyour computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over theorganizer data on your device when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.Help Calendar158

Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization,changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software.For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry DesktopSoftware.Calendar optionsChange how the calendar is displayed1. On the Home screen, click the Calendar icon.2. Press the key > Options > General Options.• To change the default view, change the Initial View field.• To change the start and end time for days, change the Start Of Day field and End Of Day field.• To change the day that displays as the first day of the week in Week view, change the First Day Of Week field.• To hide free time in Agenda view, clear the Show Free Time in Agenda View check box.3. Press the key > Save.Change options for reminders1. On the Home screen, click the Calendar icon.2. Press the key > Options > General Options.• To change the snooze time for reminders, change the Snooze field.• To change the default reminder time for calendar entries, change the Default Reminder field.3. Press the key > Save.Related topicsTurn off your device, 228Change options for multiple calendars1. On the Home screen, click the Calendar icon.2. Press the key > Options.3. Click a calendar.• To change the color that is used for appointments from the calendar, change the Appointment Color field.• To set whether the calendar reminds you of appointments, select or clear the Display Reminders check box.4. Press the key > Save.Help Calendar159

Change the default calendarChanging the default calendar changes the email address that meeting invites are sent from.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Calendar (CICAL) field.4. Press the key > Save.Change how long your device stores calendar entries1. On the Home screen, click the Calendar icon.2. Press the key > Options > General Options.3. Change the Keep Appointments field.4. Press the key > Save.Your BlackBerry® device deletes calendar entries that are older than the number of days that you set.To restore calendar entries, change the Keep Appointments field to a longer period of time.View tasks in a calendar1. On the Home screen, click the Calendar icon.2. Press the key > Options > General Options.3. Select the Show Tasks check box.4. Press the key > Save.Calendar shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.For shortcuts to work in Day view, in the general calendar options, clear the Enable Quick Entry check box.Schedule an appointment Press CChange to Agenda view Press AChange to Day view Press DChange to Week view Press WChange to Month view Press MMove to the next day, week, or month Press the Space key.Help Calendar160

Move to the previous day, week, or month Press the Shift key and the Space key.Move to the current date Press TMove to a specific date Press GTroubleshooting: CalendarI cannot schedule appointments that span multiple daysIf you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days.I cannot set some fields when scheduling appointmentsIf you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box whenyou change a recurring appointment or meeting.Some characters in calendar entries do not appear correctly after synchronizationIf you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might notsupport these characters.On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. Formore information, see the documentation for the operating system on your computer.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.I cannot enter a conference call with the Join Now optionThe Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry® device that supports theJoin Now feature or if the meeting organizer did not enter the conference call information correctly. If the Join Now option appears and yourdevice is connected to a CDMA network, you might need to change your smart dialing options so that you can enter the conference call usingthe Join Now option.Try the following actions:•If the Join Now option does not appear, to enter the conference call, in the meeting or meeting invitation, click the conference call bridgenumber and access code that appear in either the Location field or the Notes section.• If the Join Now option appears and your device is connected to a CDMA network, try increasing the default time that your device waitsbefore dialing an extension. From the Home screen, press the key. Press the key > Options > Smart Dialing. In the To accessextensions in all other corporations section, change the Wait For field to the highest value. Try entering the conference call with theJoin Now option again.Help Calendar161

ContactsContact basicsAdd a contact• To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click NewContact. Type the contact information. Press the key > Save.•To add a contact from a message, call log, or web page, highlight the contact name, number, or email address. Press the key > Addto contacts. If necessary, add contact information. Press the key > Save.Create a custom contact fieldCustom contact fields could store information that you want to remember about a contact, for example, you could add a custom contact fieldnamed Sports team or Favorite color. If you create a custom field for a contact, the field appears for all your contacts.1. When you are adding or changing a contact, in the User Fields section, click Add.2. Click a field.3. Press the key > Change Field Name.4. Type a name for the contact list field.5. Press the key on the keyboard.6. Press the key > Save.You can synchronize contact fields that you customize on your BlackBerry® device with the email application on your computer. For moreinformation about synchronizing contact fields, see the Help in the BlackBerry® Desktop Software.Add a pause or a wait to a phone numberUse a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the mainphone number, your BlackBerry® device either pauses before dialing the additional numbers (pause) or prompts you to type them (wait).1. After you type the main part of a phone number in a phone number field, press the key.2. Click Add Pause or Add Wait.3. Type the additional numbers.4. Press the key > Save.Change or delete a contact1. On the Home screen, click the Contacts icon.2. Highlight a contact.3. Press the key.Help Contacts162

• To edit the information for the contact, click Edit. Change the contact information. Press the key > Save.• To delete a contact, click Delete.Search for a contact in your organization's address bookTo perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contactyour administrator.1. On the Home screen, click the Contacts icon.2. Press the key > Lookup.3. Type part or all of a contact name.4. Press the key on the keyboard.5. Press the key.• To add a contact to your contact list, click Add to Contacts.• To add all the contacts, click Add All to Contacts.• To view information for a contact, click View.• To delete a contact from the contact lookup results, click Delete.• To delete the contact lookup results, click Delete Lookup.• To start a new contact lookup, click Lookup.Customizing contactsAdd a contact picture1. On the Home screen, click the Contacts icon.2. Highlight a contact.3. Press the key > Edit.4. Press the key > Add Picture.5. Find and highlight a picture.6. Press the key > Select Picture.7. Press the key > Save.Change or delete a contact picture1. On the Home screen, click the Contacts icon.2. Highlight a contact.3. Press the key > Edit.4. Highlight the contact picture.• To change the contact picture, press the key > Replace Picture. Highlight a picture. Press the key > Select.Help Contacts163

• To delete the contact picture, press the > Delete Picture.5. Press the key > Save.About categoriesYou can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear basedon categories.Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you canapply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in allapplications.Categorize a contact, task, or memo1. When you are creating or changing a contact, task, or memo, press the key > Categories.2. Select the check box beside a category.3. Press the key > Save.To remove a category from a contact, task, or memo, clear the check box beside the category.Create a category for contacts, tasks, or memosYou can create categories to organize items in the Contacts application, Tasks application, and MemoPad.1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.2. Press the key > Filter.3. Press the key > New.4. Type a name for the category.5. Press the key on the keyboard.To delete a category, highlight the category. Press the key > Delete.Synchronizing contactsAbout synchronizationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) betweenyour BlackBerry® device and the email application on your computer over the wireless network.Help Contacts164

The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer overthe wireless network. When you file or delete email on your device, these email should be filed or deleted in your email application. Likewise,any changes that you make to email in the email application on your computer should be reflected on your device.In rare cases, if your device does not recognize fields in a contact, calendar entry, or email account, some data or email cannot be synchronizedor reconciled.If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features, you canuse the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see theHelp in the BlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization check box.4. Press the key > Save.If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendardata. For more information, see the Help in the BlackBerry Desktop Software.About backing up and restoring device dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data,including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry DesktopSoftware. For more information, see the Help in the BlackBerry Desktop Software.If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your device over thewireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information,contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.Help Contacts165

About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email applicationon your computer.If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email onyour computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over theorganizer data on your device when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization,changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software.For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry DesktopSoftware.Personal distribution listsCreate a personal distribution listYou can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distribution lists that youcreate on your BlackBerry® device do not appear in the email application on your computer.1. On the Home screen, click the Contacts icon.2. Press the key > New Group.3. Type a name for the personal distribution list.4. Press the key > Add Member.5. Click a contact.6. To add another contact, repeat steps 4 to 5.7. Press the key > Save Group.Change or delete a personal distribution list1. On the Home screen, click the Contacts icon.2. Highlight a personal distribution list.3. Press the key.Help Contacts166

• To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or Delete Member.Press the key > Save Group.• To delete a personal distribution list, click Delete Group > Delete.Note: When you delete a contact from a personal distribution list, the contact remains in your contact list.Multiple contact listsAbout multiple contact listsIf your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. Forexample, if your device is associated with a work email account and a personal email account, you might be able to view your work contact listand your personal contact list on your device. For more information, contact your wireless service provider.View a different contact list1. On the Home screen, click the Contacts icon.2. Press the key > Select Contacts.3. Click a contact list.Change the default contact list1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Contact List (SYNC) field.4. Press the key > Save.Contact list optionsChange the display options for contactsYou can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.1. On the Home screen or in a folder, click the Options icon.2. Click Typing & Input > Language.3. Change the Global Name Display field.4. Press the key > Save.Help Contacts167

View the number of contacts stored on your device1. On the Home screen, click the Contacts icon.2. Press the key > Options.3. Click a contact list.The Number of Entries field displays the number of contacts that are stored in the contact list.Sort contacts or tasks1. On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon.2. Press the Menu key.3. Click Options.4. If necessary, click General Options.5. Change the Sort By field.6. Press the Menu key.7. Click Save.Turn off the prompt that appears before you delete itemsYou can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.1. On the Home screen, click the application icon for an application that prompts you before you delete items.2. Press the key > Options.3. If necessary, click General Options.4. Clear the Confirm Delete check box.5. Press the key > Save.Troubleshooting: ContactsContact list field data is not appearing on my computerYou can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, youcannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on yourcomputer, because the birthday field is a date field in the email application on your computer.My contact pictures keep changingThe contact pictures in applications (for example, in the contacts application), might change if you set more than one application on yourBlackBerry® device to replace contact pictures. Depending on how often or how many of your contact pictures are being replaced by otherapplications, you might experience increased data charges.Help Contacts168

To stop contact pictures from changing, you must change the options in each application that is replacing your contact pictures.Help Contacts169

ClockGet the date and time from the wireless network automaticallyTo perform this task, your BlackBerry® device must be connected to the wireless network.1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Time.3. Change the Set Time field to Automatic.4. Do one of the following:• To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt.• To have your device update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone fieldto On.5. Press the key > Save.Set the date and time manually1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Time.3. Change the Set Time field to Manual.4. Click the Time field.5. On the trackpad, slide your finger to select a time.6. Click the trackpad.7. Click the Date field.8. On the trackpad, slide your finger to select a date.9. Click the trackpad.10. Press the key > Save.Change what appears on the screen when your device is charging1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. Change the When Charging field.4. Press the key > Save.Help Clock170

Change the clock faceYou can set a different clock face for the clock, stopwatch and timer.1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. Change the Clock Face field, Stopwatch Face field or Timer Face field.4. Press the key > Save.Display a second time zone on the clockYou can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in your current locationand the time in your home time zone.1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. Change the Home Time Zone field.4. Press the key > Save.Turn on the alarm1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Alarm.3. On the trackpad, slide your finger up or down to highlight On or Weekdays.4. Click the trackpad.At the top of the Home screen, a clock indicator appears.To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar application.Related topicsTurn off your device, 228Silence the alarm• If snooze is not turned on, click Dismiss.• If snooze is turned on, click Snooze.Help Clock171

Change alarm notification options1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.4. Press the key > Save.Turn on bedside clock modeYou can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages.1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Enter Bedside Mode.To turn off bedside clock mode, press the key.Set options for bedside clock mode1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. In the Bedside Mode section, do any of the following:• To receive a flashing LED notification when bedside clock mode is turned on, clear the Disable LED check box.• To turn off the connection to the wireless network, so that your device does not receive phone calls or messages when bedside clockmode is turned on, select the Disable Radio check box.• To turn off screen dimming when bedside clock mode is turned on, clear the Dim Screen check box.4. Press the key > Save.Use the stopwatch1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Stopwatch.3. Click the start/stop icon.• To record lap times, click the lap icon.• To stop timing, click the start/stop icon again.• To send the results in a message, press the key > Send Results. Click a message type.Help Clock172

Use the timer1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Timer.3. Press the key > Set Timer.4. Set the time.5. Click the trackpad.• To start or stop the timer, click the start/stop icon.• To reset the timer, click the reset icon.The timer continues to count down after you exit the Clock application.Change timer notification options1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields.4. Press the key > Save.Troubleshooting: ClockThe time on my device is incorrect1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Time.3. Try one of the following actions:• If the Set Time field is set to Automatic, press the > Update Time.• If you have traveled to a different time zone, set the Time Zone field to display the correct time zone.•If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might needto update the time zone data on your BlackBerry® device. To update the time zone data, press the key > Get Time ZoneUpdates. For this feature to be supported, your wireless service plan must include data services (such as email messages or browserservice). If your email account uses a BlackBerry® Enterprise Server, you might not be able update your time zone data. For moreinformation, contact your administrator.Help Clock173

Tasks and memosCreate a task or memo1. On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.• To create a task, click Add Task. Type the task information. Set a due date for the task. If the task recurs, set the Recurrence field.• To create a memo, click Add Memo. Type the memo information.2. Press the key > Save.Recurrence fieldsEvery:Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.Relative Date:Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday ofeach month).Send a task or memo1. On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.2. Highlight a task or memo.3. Press the key > Forward As.4. Click a message type.Change or delete a task or memo1. On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.2. Highlight a task or memo.3. Press the key.• To change the task or memo, click Open. Change the task or memo information. Press the key > Save.• To delete the task or memo, click Delete.Help Tasks and memos174

Change the status of a task1. On the Home screen or in the Applications folder, click the Tasks icon.2. Highlight a task.3. Press the key.• To mark the task as complete, click Mark Completed.• To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the key > Save.Hide completed tasks1. On the Home screen or in the Applications folder, click the Tasks icon.2. Press the key > Hide Completed.View tasks in a calendar1. On the Home screen, click the Calendar icon.2. Press the key > Options > General Options.3. Select the Show Tasks check box.4. Press the key > Save.Synchronizing tasks and memosAbout synchronizationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) betweenyour BlackBerry® device and the email application on your computer over the wireless network.The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer overthe wireless network. When you file or delete email on your device, these email should be filed or deleted in your email application. Likewise,any changes that you make to email in the email application on your computer should be reflected on your device.In rare cases, if your device does not recognize fields in a contact, calendar entry, or email account, some data or email cannot be synchronizedor reconciled.If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features, you canuse the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see theHelp in the BlackBerry Desktop Software.Help Tasks and memos175

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization check box.4. Press the key > Save.If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendardata. For more information, see the Help in the BlackBerry Desktop Software.About backing up and restoring device dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data,including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry DesktopSoftware. For more information, see the Help in the BlackBerry Desktop Software.If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your device over thewireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information,contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email applicationon your computer.If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email onyour computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over theorganizer data on your device when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.Help Tasks and memos176

Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization,changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software.For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry DesktopSoftware.About categoriesYou can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear basedon categories.Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you canapply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in allapplications.Categorize a contact, task, or memo1. When you are creating or changing a contact, task, or memo, press the key > Categories.2. Select the check box beside a category.3. Press the key > Save.To remove a category from a contact, task, or memo, clear the check box beside the category.Create a category for contacts, tasks, or memosYou can create categories to organize items in the Contacts application, Tasks application, and MemoPad.1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.2. Press the key > Filter.3. Press the key > New.4. Type a name for the category.5. Press the key on the keyboard.To delete a category, highlight the category. Press the key > Delete.Help Tasks and memos177

Turn off the prompt that appears before you delete itemsYou can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.1. On the Home screen, click the application icon for an application that prompts you before you delete items.2. Press the key > Options.3. If necessary, click General Options.4. Clear the Confirm Delete check box.5. Press the key > Save.Help Tasks and memos178

TypingTyping basicsHighlight, cut, copy, or paste text1. Press and hold the key and click the trackpad.• To highlight text character by character, on the trackpad, slide your finger left or right.• To highlight text line by line, on the trackpad, slide your finger up or down.2. Press the key.• To cut the highlighted text, click Cut.• To copy the highlighted text, click Copy.3. Place the cursor where you want to insert the cut or copied text.4. Press the key > Paste.Type a symbol1. Press the Symbol key.2. Press the letter key that appears below the symbol.Type an accent or special characterPress and hold a letter key and, on the trackpad, slide your finger left or right until the accented or special character appears.Clear text from a fieldIn a field that you typed text into, press the key > Clear Field.Typing input methodsSwitch typing input methods when you are typingWhen you are typing, press the key > Enable <typing input method>.Help Typing179

Change options for typing input methods1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing> Advanced Style Options.3. Change the input options.4. Press the key > Save.SureType technology and multi-tap input methodsAbout SureType technology and multi-tapYou can type on your BlackBerry® device using the SureType® input method or multi-tap input method.SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designed to provide aquick and comfortable typing and dialing experience.SureType technology is designed to predict words as you type them. When you use SureType technology, you press the letter key for each letterin a word only once until the word appears in a list that appears on the screen. When you use multi-tap, you press a letter key once to type thefirst letter on the key and twice to type the second letter.SureType technology is the default typing input method for most fields. Multi-tap is the default typing input method for phone number andpassword fields.Type text using SureType technology1. Press the letter key once for each letter in a word.2. Do any of the following:•To select a word from the list that appears when you type and start typing a new word, highlight the word. Press the key on thekeyboard.• To select an item from the list that appears when you type and continue typing the same word, click the item.• To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the screen.•To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appearson the screen.For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. You would then highlightrun and press the key.Type text using multi-tapDo any of the following:• To type the first letter on a key, press the letter key once.• To type the second letter on a key, press the letter key twice.Help Typing180

Find more information about typing in other languagesYou can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visitwww.blackberry.com/go/docs and search for the Typing Guide in your language.Typing optionsChange the default currency symbol1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Change the Currency Key field.4. Press the key > Save.Stop displaying contacts in the list that appears when you type1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing> Advanced Style Options.3. Clear the Names check box.4. Press the key > Save.Turn on key tones1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Select the Key Tone check box.4. Press the key > Save.Turn off trackpad sounds1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Trackpad Sensitivity.3. Change the Audible Roll field to Mute.4. Press the key > Save.To turn on trackpad sounds again, change the Audible Roll field to Click.Help Typing181

Set the trackpad sensitivityYou can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Trackpad Sensitivity.3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.4. Press the key > Save.Set the cursor speed1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Change the Key Rate field.4. Press the key > Save.Spelling checkerYou can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Czech, Danish, Dutch, English, French, German, Greek,Hungarian, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish, or Turkish.Check spellingYou can check spelling in messages, calendar entries, tasks, or memos that you create.1. Press the key > Check Spelling.2. Do any of the following:• To accept the suggested spelling, click a word in the list that appears.• To ignore the suggested spelling, press the key.• To ignore all instances of the suggested spelling, press the key > Ignore All.• To add the word to the custom dictionary, press the key > Add To Dictionary.• To stop checking spelling, press the key > Cancel Spell Check.Change options for checking spellingYou can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want thespelling checker to include acronyms or one-letter words. You can also set your BlackBerry® device to check spelling automatically before yousend an email message.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Spell Check.3. Change one or more options.4. Press the key > Save.Help Typing182

Stop displaying spelling suggestions in the list that appears when you typeBy default, if you start typing a letter combination that your BlackBerry® device does not recognize, spelling suggestions appear in bold in thelist that appears when you type.1. Click Typing and Input > Typing> Advanced Style Options.2. Clear the Spelling check box.3. Press the key > Save.Custom dictionaryAbout the custom dictionaryYou can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling. BecauseSureType® technology uses the same dictionary, if you are using the Arabic or Russian input methods, words that you add to your customdictionary are displayed in the list that appears when you type.Add, change, or delete a word in the custom dictionary1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Custom Dictionary.•To add a word to the custom dictionary, press the key > New. Type a word or letter combination. Press the key on the keyboard.• To change a word in the custom dictionary, press the key > New. Change the word. Press the key on the keyboard.• To delete a word from the custom dictionary, highlight the word. Press the key > Delete.Stop adding items to the custom dictionary automatically1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing> Advanced Style Options.3. Clear the Typing check box.4. Change the Email field to Off.5. Press the key > Save.Help Typing183

AutoTextAbout AutoTextAutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoTextentry, the text changes after you press the Space key.Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can createAutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl withtalk to you later.Create an AutoText entry1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Word Substitution.3. Press the key > New.4. In the Replace field, type the text to replace.5. In the With field, do one of the following:• Type replacement text.• To insert a macro (for example, the current date or time), press the key > Insert Macro.6. Do one of the following:• To capitalize the entry exactly as you typed it, change the Using field to Specified Case.• To capitalize the entry according to the context, change the Using field to SmartCase.7. In the Language field, change the language.8. Press the key > Save.Change or delete an AutoText entry1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Word Substitution.3. Highlight an AutoText entry.4. Press the key .• To change the AutoText entry, click Edit. Change the entry. Press the key > Save.• To delete the AutoText entry, click Delete.Undo an AutoText changeIf the AutoText feature changes a word that you do not want to change, you can undo the change.To undo an AutoText change when you are typing, press the key twice.Help Typing184

Typing shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Insert a period Press the Space key twice. The next letter is capitalized.Insert an at sign (@) or a period (.) in an email address field Press the Space key.Capitalize a letter Press and hold the letter key until the capitalized letter appears.Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock, pressthe Left Shift key or Right Shift key.Type a symbol Press the Symbol key. Type the letter that appears below the symbol.Type the alternate character on a key Press the Alt key and the character key.Type an accented or special character Press and hold the letter key and, on the trackpad, slide your fingerleft or right. For example, to type ü, press and hold U and slide yourfinger left until ü appears. Release the letter key when the accentedor special character appears.Type a number in a text field Press and hold the Alt key and press the number key.Type a number in a number field Press a number key. You do not need to press the Alt key.Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock, pressthe Left Shift key or Right Shift key.Highlight a line of text Press the Left Shift key or Right Shift key and, on the trackpad, slideyour finger up or down.Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad, slideyour finger left or right.Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/Delete key.Copy highlighted text Press the Alt key and click the trackpad.Paste text Press the Left Shift key or Right Shift key and click the trackpad.Help Typing185

Troubleshooting: TypingI cannot check spellingYou can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Czech, Danish, Dutch, French,German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish.Help Typing186

KeyboardChange the keyboard layout1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Change the Keyboard Layout field.4. Press the key > Save.Change the default keyboard for portrait viewYou can set your BlackBerry® device to use the reduced keyboard or full keyboard by default when you use your device in portrait view.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Change the Portrait View Keyboard field.4. Press the key > Save.Assign an application to a Convenience keyYour BlackBerry® device has one or more Convenience keys on the side of the device. Depending on your theme, you might not be able tochange the application that is assigned to a Convenience key.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Convenience Keys.3.4. Press the key > Save.Change the default currency symbol1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Change the Currency Key field.4. Press the key > Save.Help Keyboard187

Set the cursor speed1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Change the Key Rate field.4. Press the key > Save.Turn on key tones1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Select the Key Tone check box.4. Press the key > Save.Set the trackpad sensitivityYou can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Trackpad Sensitivity.3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.4. Press the key > Save.Turn off trackpad sounds1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Trackpad Sensitivity.3. Change the Audible Roll field to Mute.4. Press the key > Save.To turn on trackpad sounds again, change the Audible Roll field to Click.Help Keyboard188

Troubleshooting: KeyboardNo application opens when I press a Convenience keyTry the following:• If you have not done so, assign an application to the key.• Verify that you did not delete the application that you assigned to the key.Help Keyboard189

LanguageAbout typing input languagesYou can set a typing input language to use when you type. The typing input language can be different from the display language. When youset a typing input language, AutoText and other typing options change to the selected language. For example, you might use yourBlackBerry® device in French, but type messages in English.Change the language1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Language.• To change the display language, change the Display Language field.• To change the typing language, change the Typing Language field.• To change the language for voice commands, change the Voice Dialing field.3. Press the key > Save.Use a shortcut for switching typing input languages when you are typing1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Language.• To switch the typing input language by holding the Alt key and pressing the Enter key, change the Shortcut Keys field to Alt-Enter.• To switch the typing input language by holding the Shift key and pressing the Space key, change the Shortcut Keys field to Shift-Space.3. Press the key > Save.To turn off the shortcut for switching typing input languages, change the Shortcut Keys field to None.Add a display languageYou can use the BlackBerry® Desktop Software to add a display language to your BlackBerry device. To download the BlackBerry DesktopSoftware, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.Connect your device to your computer and open the BlackBerry Desktop Software.For more information about adding applications and display languages, see the Help in the BlackBerry Desktop Software.Help Language190

Delete a languageYou can delete languages that you do not use to increase the amount of space available.1. On the Home screen or in a folder, click the Setup icon.2. Click Languages > Language Removal.3. Select the languages you want to keep.4. Click Update.Any languages that you do not select are deleted from your BlackBerry® device.Troubleshooting: LanguageSome characters do not appear correctly on my deviceThe BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support thecharacters. For more information, contact your wireless service provider or administrator.Help Language191

Screen displaySet options for backlighting1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Do any of the following:• To change the brightness of the backlight for the screen, change the Backlight Brightness field.• To change the length of time that the backlight stays on when you are not touching your BlackBerry® device, change the BacklightTimeout field.• To stop the backlight from adjusting to lighting conditions, clear the Automatically Dim Backlight check box.4. Press the key > Save.Use a picture as your device wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper.Change the display font1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Change the font fields.4. Press the key > Save.Organizing applications on the Home screenAbout organizing application iconsApplication icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might behidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All from the Home screen menu.You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, change thefolder icon style for folders that you create, and move application icons into folders and out of folders.Help Screen display192

Find or hide an application iconDepending on your theme, you might not be able to hide some application icons.On the Home screen or in a folder, do any of the following:• To see all your application icons, press the key > All.• To hide an application icon, highlight the icon. Press the key > Hide.• To show all hidden application icons, press the key > Show All.• To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear beside the Hidefield.Add, change, or delete a folder on the Home screenOn the Home screen, do one of the following:• To add a folder, press the key > Add Folder. Type a name for the folder. To change the folder icon style, click the folder icon.Click a folder icon style. Click Add.• To change a folder, highlight a folder. Press the key > Edit Folder. Change the folder name or folder icon style. Click Save.• To delete a folder, highlight a folder. Press the key > Delete.Move an application icon1. On the Home screen or in an application folder, highlight an application icon.2. Press the Menu key.3. Perform one of the following actions:• To move the application icon to a different location on the Home screen, click Move. On the trackpad, slide your finger to the newlocation. Click the trackpad.• To move the application icon into an application folder, click Move to folder. Click an application folder.• To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.Add a message that appears when your device is locked1. On the Home screen or in a folder, click the Options icon.2. Click Display > Message on Lock Screen.3. Type the text that you want to appear on the screen when your device is locked.4. Press the key > Save.Use grayscale or reverse contrast for the screen display1. On the Home screen or in a folder, click the Options icon.Help Screen display193

2. Click Accessibility.• To use grayscale for the screen display, change the Color Contrast field to Greyscale.• To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.3. Press the key > Save.ThemesAbout themesDepending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such asapplications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes thatare in .cod file format.Switch themes1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. In the Theme section, click a theme.4. Click Activate.To delete a theme, click the theme. Click Delete.Download a themeDepending on your wireless service provider, this feature might not be supported.1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Press the key > Download Themes.Troubleshooting: DisplayMy display changedDepending on your theme, display options such as icons, fonts, and your Home screen background, might change when you switch themes.No application opens when I press a Convenience keyTry the following:Help Screen display194

• If you have not done so, assign an application to the key.• Verify that you did not delete the application that you assigned to the key.The screen turns offWhen you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. You can change the lengthof time that the backlight stays on when you are not touching your device.To turn on the screen, click the trackpad or press a key.Help Screen display195

GPS technologyDepending on your wireless service provider, this feature might not be supported.About GPS technologyDepending on your wireless service provider, this feature might not be supported.You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-basedservices. Location-based applications can use your GPS location to provide you with information such as driving directions.If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you wantto use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wirelessservice provider.If your device is connected to a CDMA network and you make an emergency call or your device is in Emergency Callback Mode, an emergencyoperator might be able to use GPS technology to estimate your location.Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operators might not be ableto estimate your location using only GPS technology.Turn on GPS technologyDepending on your BlackBerry® device model and wireless network, this feature might not be supported.Note: The GPS options that appear on your device might differ slightly from the options that appear in this task.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Change the Location Services field to Location On.4. Press the key > Save.To turn off GPS technology, change the Location Services field to Location Off.Set the GPS receiver that you use to track your movementTo perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver.1. On the Home screen or in a folder, click the Options icon..2. Click Device > Location Settings.3. Change the GPS Source field.4. Press the key > Save.Help GPS technology196

Get your GPS locationDepending on your wireless service provider and wireless network, this feature might not be supported. To perform this task, you must pairyour BlackBerry® device with a Bluetooth® enabled GPS receiver, if your device does not have an internal GPS receiver.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Press the key > Refresh GPS.The longitude and latitude coordinates for your current location appear.Prevent others from tracking your locationIf your email account uses a BlackBerry® Enterprise Server, your administrator might be able to track the location of your BlackBerry device.For more information, contact your administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Change the Location Services field to Location Off.4. Press the key > Save.Turn off location aidingDepending on your wireless service provider and wireless network, this feature might not be supported. By default, location aiding is turnedon to improve the performance of GPS technology. When location aiding is turned on, your BlackBerry® device connects to a central serverperiodically, which can increase your data service charges. To avoid these charges, you can turn off location aiding, but it might take longerfor your device to get your GPS location. For more information, contact your wireless service provider.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.• To turn off location aiding, change the Location Aiding field to Disabled.• To turn off location aiding when roaming, change the Location Aiding field to Disabled While Roaming.3. Press the key > Save.Help GPS technology197

Troubleshooting: GPS technologyI cannot use GPS technologyTry performing the following actions:• If you are outdoors, move away from buildings and expose your device to open sky.• If you are indoors, move close to a window.•If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver isturned on.• If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.Help GPS technology198

MapsMap basicsView a location on a map1. On the Home screen, click the Maps icon.2. On a map, press the key > Find Location.3. Do one of the following:• To search for a point of interest such as a business or landmark, in the drop-down at the top right of the screen, click Business. Typethe information for the point of interest in the Business field. Highlight the point of interest.•To view a new location, in the drop-down at the top right of the screen, click Location. Type an address in the Location field. Highlightthe location.•To view a location for a contact, type the contact name in the Location field or the Business field. Highlight the contact information.• To view a bookmarked location, highlight the location in the bottom section of the screen.4. Press the key > View on MapIf you are viewing a location other than your current location, to get directions to this location from your current location, press the key> Navigate to Here. Your device must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task.View an address on a map using a linkWhen your BlackBerry® device recognizes an address in certain applications, such as instant messaging applications or the MemoPad, yourdevice underlines the address.1. Highlight an underlined address.2. Press the key > View on Map.Send a locationYou can send a location as a message, for example, in an email message or instant message. The message that you send includes a link to thelocation so that the recipient can view the location on a map.1. On a map, press the key > Send Location.2. Click a message type.Get directions1. On the Home screen, click the Maps icon.2. Press the key > Get Directions.3. Do one of the following to specify a starting location:Help Maps199

• To specify your current location, if your BlackBerry® device has an internal GPS receiver or is paired with a Bluetooth® enabled GPSreceiver, set the Start field to My Location.•To specify the location that you are currently viewing on a map, set the Start field to Use center of map. If you are viewing a bookmarkedlocation, click Use focused location.• To specify a new location by selecting the location on a map, set the Start field to Select from map. Click the location on the map.• To specify a point of interest, such as a business or a landmark, set the Start field to Find Location. In the drop-down list at the topright of the screen, click Business. In the Search field, type the information for the point of interest. Press the key on the keyboard.Click a point of interest.• To specify a contact's address, set the Start field to Find Location. Start typing the contact's name. Click the contact.•To specify a new location by typing the address, set the Start field to Find location. In the drop-down list at the top right of the screen,click Location. In the Search field, type the address. Press the key on the keyboard. Click the location.• To specify a bookmarked location, set the Start field to Find location. In the bottom pane, click a bookmarked location.4. Repeat step 3 to specify an ending location.5. To change the route options, click Route Options. Select or clear the check box beside one or more route options. Click OK.6. Click Search.Pan a mapTo pan a map, your BlackBerry® device must be in pan mode and not zoom mode. The mode that your device is in is displayed at the top of themap.1. If your device is in zoom mode, click the trackpad to switch to pan mode.2. On the trackpad, slide your finger in any direction.Zoom in or outOn a map, do one of the following• To zoom in, if your device is not already in zoom mode, press the trackpad. Slide your finger up on the trackpad.• To zoom out, if your device is not already in zoom mode, press the trackpad. Slide your finger down on the trackpad.• To zoom to a point in a route, press the key > Zoom To Point.View a list of points of interest near a locationYou can search for points of interest such as businesses or landmarks. For example, you might search for coffee shops near your current location.1. On a map, press the key > Find Location.2. Type the point of interest information.3. Press the key on the keyboard.View contact information for a point of interest1. On a map or in a list of points of interest, highlight a point of interest.2. Press the key > Details.Help Maps200

Clear a mapWhen you clear a map, any route information displayed on the map no longer appears.On a map, press the key > Clear Map.Add a bookmark for a location or route1. On the Home screen, click the Maps icon.2. On a map, press the key > Add As Favorite > OK.Rename a bookmark for a location or route1. On the Home screen, click the Maps icon.2. Press the key > Favorites.3. Highlight a bookmark.4. Press the key > Rename.5. Type a new name.6. Click OK.Delete a bookmark for a location or route1. On the Home screen, click the Maps icon.2. On a map, press the key > Favorites.3. Highlight a bookmark.4. Press the key > Delete.Map optionsKeep backlighting on when you track your movementBy default, backlighting turns off automatically after a specified time to conserve battery power. You can change map options so that backlightingremains on when you track your movement unless the battery power level drops below a specified percentage.1. On a map, press the key > Options.2. Change the Backlight Timeout When field.3. Press the key > Save.Related topicsSet options for backlighting, 192Help Maps201

Set the GPS receiver that you use to track your movementTo perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver.1. On the Home screen or in a folder, click the Options icon..2. Click Device > Location Settings.3. Change the GPS Source field.4. Press the key > Save.Map shortcuts• To zoom in to a map, press I.• To zoom out from a map, press O.• To move to the next direction on a route, press N.• To move to the previous direction on a route, press P.• To view status information at the top of a map, press U. To hide status information at the top of a map, press U again.•To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking informationat the bottom of a map, press the Space key again.Troubleshooting: MapsSome features are not available on my deviceThe availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wirelessservice plan.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you fromusing some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.For more information about the features that are available on your device, contact your wireless service provider or administrator, or visitwww.blackberry.com/go/devices.Related topicsFeature availability, 14Help Maps202

ApplicationsAbout multitaskingYour BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, youmight want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. Whileyou are playing a song, you might want to switch to the messages application to reply to a message.There are also shortcuts for most applications that can help you to perform common tasks quickly.Note: The more applications that you have running, the more memory and battery power your device uses. To optimize the performance ofyour device, try to close applications when you are finished with them.Related topicsKeep an application running in the background and switch to another application, 203Close an application so that it is not running in the background, 203Keep an application running in the background and switch to anotherapplication• To switch to another application, press and hold the key until the application switcher appears. Click an application icon. If theapplication icon that you want does not appear, click the Home screen icon and navigate to the application icon that you are looking for.•To return to the Home screen if you are not on a call, press the key.• To return to the Home screen if you are on call, press and hold the key until the application switcher appears. Click the Homescreen icon.Note: If you press the key while you are on a call, you will end the call even if you have switched to another application.Related topicsClose an application so that it is not running in the background, 203Close an application so that it is not running in the backgroundTo optimize the performance of your BlackBerry® device, try to close applications when you are finished with them.In an application, do one of the following actions:• Press the key > Close.• Press the key. If necessary, continue to press the key until the Home screen appears.Related topicsKeep an application running in the background and switch to another application, 203Help Applications203

About adding applicationsDepending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry AppWorld™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a webpage (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, theBlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wirelessnetwork. For more information, contact your wireless service provider.BlackBerry App WorldIf you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivityapplications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.To download BlackBerry App World, visit www.blackberryappworld.com.For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the key >Help.BlackBerry Desktop SoftwareIf you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove,or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use thewireless network.To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.Application CenterIf you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications thatare hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.For more information about managing applications using the Application Center, click the Application Center icon. Press the key >Help.About social networking applicationsYou can use social networking applications on your BlackBerry® device to stay connected with your social networking contacts. Depending onthe social networking application, you might be able to send messages, share pictures, change your status, and more.You can download social networking applications for your BlackBerry device from the BlackBerry App World™ storefront. You must have awireless service data plan to use these applications. Depending on your wireless service provider or organization, some applications or featuresmight not be supported.Help Applications204

For more information about social networking applications, visit www.blackberry.com/support. If you need help using a social networkingapplication, you can find answers in the application by pressing the Menu key and clicking Help on your device.About instant messaging applicationsYou can download instant messaging applications for your BlackBerry® device from the BlackBerry App World™ storefront. By default, yourBlackBerry device comes with BlackBerry® Messenger. You can use BlackBerry Messenger to chat with people who have a BlackBerry deviceby sending and receiving messages and files. You can also change your status and display picture. With the BlackBerry® Groups feature ofBlackBerry Messenger, you can share pictures, lists, appointments, and more.You must have a wireless service data plan to use these applications. Depending on your wireless service provider or organization, someapplications or features might not be supported.For more information about BlackBerry Messenger and other instant messaging applications, visit www.blackberry.com/support. If you needhelp using an instant messaging application, you can find answers in the application by pressing the Menu key and clicking Help on yourdevice.Require your device password before adding an applicationTo perform this task, you must have set a BlackBerry® device password.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Change the Prompt on application install field to Yes.4. Press the key > Send.Delete an applicationIf your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to delete some applications. For moreinformation, contact your administrator.1. On the Home screen or in a folder, highlight an application icon.2. Press the key > Delete.View properties for an application1. On the Home screen or in a folder, click the Options icon.2. Click Device > Application Management.3. Click an application.Help Applications205

View the size of an application database1. On the Home screen or in a folder, click the Options icon.2. Click Device > Status.3. Press the key > Database Sizes.Troubleshooting: ApplicationsI cannot add, update, or return to the previous version of an applicationIf your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to add or update device applications. Formore information, contact your administrator.Try the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that your device has enough memory to add or update the application.Help Applications206

BlackBerry Device SoftwareAbout updating the BlackBerry Device SoftwareYou might want to update your BlackBerry® Device Software for one of the following reasons:• to access new applications and features• to resolve a technical issue• your wireless service provider requires you to update the BlackBerry Device SoftwareYou might be able to update your BlackBerry Device Software over the wireless network, from a web site, or using the BlackBerry® DesktopSoftware.The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, andthe number of applications on your BlackBerry device. You cannot use your device or make emergency calls when the update is in progress.Do not remove the battery while the update is in progress.Over the wireless networkYou can update your BlackBerry Device Software over the wireless network if a Wireless Update icon appears on the Home screen of yourdevice. You can also check for updates manually through the device options. The available update might be a complete software update, or apartial software update only. If the available update is a complete software update, your device data is backed up on your device and restoredduring the installation process. Depending on the options that your wireless service provider or administrator sets, you might not be able toupdate the BlackBerry Device Software over the wireless network. Depending on your wireless service provider, extra fees might apply whenyou download the update to your device.From a web siteIf your email account uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature, you can update yourBlackBerry Device Software by connecting your device to your computer and visiting the update web site at www.blackberry.com.Using the BlackBerry Desktop SoftwareIf you have the BlackBerry Desktop Software installed on your computer, you can update your BlackBerry Device Software from your computer.For more information about updating the BlackBerry Device Software from your computer, see the Help in the BlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.Update the BlackBerry Device Software over the wireless networkDepending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.You can use your BlackBerry® device when you download the BlackBerry® Device Software but not when you install the software. You havethe option to schedule the update to occur at a specific time.Help BlackBerry Device Software207

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.1. On the Home screen, click the Wireless Update icon. If you do not have the Wireless Update icon, on the Home screen, click theOptions icon. Click Device > Software Updates..2. Complete the instructions on the screen.Note: During the installation process, your device might reset or display a white screen. If encryption is turned on, you might need to typeyour password at various times during the installation process.Return to or delete the previous version of the BlackBerry Device SoftwareDepending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Software Updates > Update successful.• To return to a previous software version, click Downgrade.• To delete a previous software version, press the key > Delete Downgrade Data.Update the BlackBerry Device Software from a web siteIf your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with your administrator forBlackBerry® Device Software updates that have been approved for use in your organization.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.1. From your computer, visit the BlackBerry Device Software update site.2. Click Check for Updates.3. Connect your BlackBerry device to your computer.4. On the Update summary screen, select the check box beside the update that you want to install.5. Do any of the following:• To add or remove optional applications, click Options. Select or clear the check box beside one or more applications. Click Next.• To back up your device data or delete all device data, click Settings. Select the check box beside one or more data types. Click OK.6. Click Next.7. Complete the instructions on the screen to sign up for or decline email notifications for new software.8. Click Next > Finish.Help BlackBerry Device Software208

Update the BlackBerry Device Software using the BlackBerry DesktopSoftwareResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.Connect your BlackBerry® device to your computer and open the BlackBerry® Desktop Software. For more information, see the Help in theBlackBerry Desktop Software.Troubleshooting: BlackBerry Device SoftwareI cannot update the BlackBerry Device Software over the wireless networkDepending on the options set by your wireless service provider or administrator, you might not be able to update your BlackBerry® DeviceSoftware over the wireless network.Try performing the following actions:• Verify that your BlackBerry device is connected to a wireless network.• Verify that your device has enough memory to update the BlackBerry Device Software.•If your device has Wi-Fi® connection capability, connect to a Wi-Fi network and then try updating your BlackBerry Device Software again.• Verify that you are not roaming outside of your wireless service provider's wireless coverage area. Depending on your wireless serviceprovider, you might not be able to update your BlackBerry Device Software when roaming. For more information, contact your wirelessservice provider.• You might also be able to update your BlackBerry Device Software from your wireless service provider's web site.My device does not have enough available memory to update the BlackBerry DeviceSoftwareTry performing the following actions:• Delete media files, display languages, or third-party applications that you do not use.• Transfer media files that you have stored in the BlackBerry® device memory to a media card.Help BlackBerry Device Software209

Manage connectionsManage connections basicsWireless networks that your device connects toFor more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information bookletfor your device.BlackBerry device NetworksWireless coverage indicatorsIndicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using yourBlackBerry® device. For more information about wireless coverage areas, contact your wireless service provider.Provides information about the strength of the wireless signal. Three ormore bars indicate a strong signal. A reduced signal display might indicateincreased power output from your device as it attempts to connect to aweak signal.1XEV, 1X, 3G , EDGE, GPRS, NXTL, MIKE, or NTWK You are connected to a mobile network and you can access features suchas email messaging and Internet browsing. If you do not see one of theindicators, you might be in an area of reduced wireless coverage wheresome features are not available (you might only be able to make a phonecall or send and receive text messages).You can call only emergency numbers.You are in an area of no wireless coverage.The connection to the mobile network is turned off.You are connected to a Wi-Fi® network and you can access BlackBerryservices such as email messaging and Internet browsing over the Wi-Ficonnection.Help Manage connections210

Your Wi-Fi connection is turned on, but you are not connected to a Wi-Finetwork, or you are connected to a Wi-Fi network, but you cannot accessBlackBerry services such as email messaging and Internet browsing overthe Wi-Fi connection.Your Bluetooth® connection is turned on, and you are connected to aBluetooth enabled device.Your Bluetooth connection is turned on, but you are not connected to aBluetooth enabled device.Related topicsAbout emergency calls and Emergency Callback Mode, 39Turn on or turn off a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safetyand Product Information booklet for your BlackBerry® device.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on a network connection, select the check box beside a connection type.• To turn off a network connection, clear the check box beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections.Turn on or turn off data service or set roaming optionsDepending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, MMS messages, andbrowser service) on your BlackBerry® device so that only phone and SMS text messaging are available. You can also set your device to turn offdata services when roaming. For more information, contact your wireless service provider.1. On the Home screen, click the Manage Connections icon.2. Click Mobile Network Options.3. Perform one of the following actions:• To turn on or turn off data service, change the Data Services field.• To turn on or turn off data service when roaming, change the While Roaming field.• To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt.4. Press the Menu key.5. Click Save.Check the status of network connections and services1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Services Status.Help Manage connections211

Mobile networkRoamingAbout roaming and international roamingIn most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outside your wireless serviceprovider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam,a triangular roaming indicator appears at the top of the Home screen.If your device requires a SIM card, your wireless service provider might need to set up your SIM card with roaming services before you can roam.If your device normally connects to a CDMA network and your device supports international roaming, you might need to get a SIM card thatis set up for international roaming from your wireless service provider. Your phone number stays the same when you travel internationally.For more information about roaming and roaming fees, contact your wireless service provider.Switch wireless networks manuallyTo perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a GSM® orUMTS® network.Your device is designed to switch to an appropriate wireless network automatically when you travel.1. On the Home screen, click the Manage Connections icon.2. Click Mobile Network Options.3. Change the Network Selection Mode field to Manual.4. Click Scan for Available Networks.5. Click a wireless network.6. Click Select Network.7. Press the Menu key.8. Click Save.To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic.Turn on or turn off data service or set roaming optionsDepending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, MMS messages, andbrowser service) on your BlackBerry® device so that only phone and SMS text messaging are available. You can also set your device to turn offdata services when roaming. For more information, contact your wireless service provider.1. On the Home screen, click the Manage Connections icon.2. Click Mobile Network Options.3. Perform one of the following actions:Help Manage connections212

• To turn on or turn off data service, change the Data Services field.• To turn on or turn off data service when roaming, change the While Roaming field.• To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt.4. Press the Menu key.5. Click Save.Preferred wireless network listAbout the preferred wireless network listYour wireless service provider might have agreements with other wireless service providers that permit you to use their services when you aretraveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wirelessnetworks.Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless networklist. When you travel, your device scans for the wireless networks on this list first. If no wireless network on the list is available, your device isdesigned to connect to another available wireless network automatically.Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider.Add a wireless network to the preferred wireless network listTo perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.Depending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the Manage Connections icon.2. Click Mobile Network Options.3. Press the Menu key.4. Click My Preferred Network List.5. Press the Menu key.6. Click Add Network.7. Perform one of the following actions:• To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network.• To scan for a wireless network that is already known to your device, click Select From Known Networks. Click a wireless network.Click Select Network.• To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.8. Press the Menu key.9. Click Save.Delete a wireless network from the preferred wireless network listTo perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.Depending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the Manage Connections icon.Help Manage connections213

2. Click Mobile Network Options.3. Press the Menu key.4. Click My Preferred Network List.5. Highlight a wireless network.6. Press the Menu key.7. Click Delete.8. Press the Menu key.9. Click Save.Change the order of preferred wireless networksTo perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networks based on the orderthat they appear in the preferred network list.1. On the Home screen, click the Manage Connections icon.2. Click Mobile Network Options.3. Press the Menu key.4. Click My Preferred Network List.5. Highlight a wireless network.6. Press the Menu key.7. Click Move.8. Click the new location.9. Press the Menu key.10. Click Save.Mobile network optionsChange the connection speed for the wireless networkA faster connection speed requires more battery power.Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network.1. On the Home screen, click the Manage Connections icon.2. Click Mobile Network Options.3. Change the Network Mode field.4. Press the Escape key.Turn on flashing LED notification for wireless coverage1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Select the LED Coverage Indicator check box.Help Manage connections214

4. Press the key > Save.When your BlackBerry® device is connected to the wireless network, the LED light flashes green.To turn off the wireless coverage notification, clear the LED Coverage Indicator check box.Troubleshooting: Mobile networkI cannot connect to the mobile networkTry the following actions:• If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly.•If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in globalroaming mode and that your SIM card is inserted in your device correctly.• Verify that you have turned on the connection to the wireless network.• Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your deviceremains connected to that wireless network until you select your wireless service provider's network again.• If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports theconnection speed.•If you have a Wi-Fi® enabled device and your wireless service provider supports UMA, verify that your connection preference is not setto Wi-Fi Only.Related topicsTurn on or turn off a network connection, 14Change your UMA connection preferences, 219Switch wireless networks manually, 212Turn on or turn off data service or set roaming options, 212Error messagesData service unavailable :DescriptionThis message appears when you do not have access to data services on your BlackBerry® device.Possible solutionsTry the following actions:• Verify that you are in a wireless coverage area.• Verify that the data service on your device is turned on.• If you are roaming, verify that you can access data services while you roam.Related topicsTurn on or turn off data service or set roaming options, 211Help Manage connections215

Wi-Fi technologyDepending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.About connecting to a Wi-Fi networkWith Wi-Fi® technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access point at yourhome, work, or in a hotspot area. Your device uses the Wi-Fi network instead of the mobile network to visit web pages, send and receive emailmessages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using yourmobile network, and, in many cases, the connection speed is faster.Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free to use, whileothers require payment. Your wireless service provider might provide an application for your device that allows you to log in to a hotspot. If youdo not have an application on your device, you might have to set up your own account online and log in manually.If you have an access point or router that supports Wi-Fi Protected Setup™, you can connect to it using Wi-Fi Protected Setup.When you connect to a Wi-Fi network, your device saves the connection information so that the next time that you are within range of thatnetwork, your device connects to it automatically.Connect to a Wi-Fi network1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi.3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the Show Open networksonly check box.4. Click the Wi-Fi network that you want to connect to.5. If the Wi-Fi network requires authentication, type a password for the network.The name of the Wi-Fi network appears at the top of the Home screen.Connect to a Wi-Fi network using Wi-Fi Protected SetupIf your wireless router or wireless access point includes Wi-Fi Protected Setup™, you can quickly connect to a Wi-Fi® network without enteringa long password.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi > Other Ways to Connect.•To use the Wi-Fi Protected Setup button on your router or access point, click Press Button on Router. On your router or access point,press the Wi-Fi Protected Setup button. On your BlackBerry® device, click Start.• To use a PIN, click Enter PIN into router. On your device, click Start. Your device provides you with a PIN. On the administrationscreen for your router or access point, type the PIN.Help Manage connections216

Connect to a Wi-Fi network manuallyIf you know the name of the Wi-Fi® network that you want to connect to, you can manually connect to the network.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi > Other Ways to Connect > Manually Connect to Network.3. In the SSID field, type the name of the Wi-Fi network.4. Click Next.5. In the Security Type field, click the Wi-Fi network security type and specify any requested information.6. Click Save and Connect.Related topicsOptions for saved Wi-Fi networks, 218Change, move, or delete a saved Wi-Fi network1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi > Saved Wi-Fi Networks.3. Highlight a saved Wi-Fi® network.4. Press the key.• To change options for the saved network, click Edit. Change the options. Click Save.• To move the saved network and change the order that your BlackBerry® device tries to connect to your saved networks, click Move.Click a new location.• To delete the saved network, click Delete.Related topicsOptions for saved Wi-Fi networks, 218Prevent your device from connecting to a saved Wi-Fi network1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi > Saved Wi-Fi Networks.3. Highlight a saved Wi-Fi® network.4. Press the key > Disable.Turn on the prompt that appears for hotspotsBy default, your BlackBerry® prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot. If you turn off theseprompts, you can turn them on again.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi.3. Press the key > Options.4. Select the Prompt me when a saved hotspot is found nearby check box.5. Press the key > Save.Help Manage connections217

Option DescriptionServer SAN If necessary, type the server SAN that your device should use to verify that it is connecting to the correct Wi-Finetwork.Install a root certificate on your computerYou might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® device. You can install theroot certificate on your computer, and then use the BlackBerry® Desktop Software to install the root certificate on your device. For moreinformation, contact your administrator.1. Download the root certificate from the certificate authority server to your computer.2. On your computer, right-click the root certificate. Click Install certificate.3. Click Next.4. Click Place all certificates in the following store.5. Click Browse.6. Click Trusted Root Certification Authorities.7. Click OK.8. Click Finish.9. In the Security Warning dialog box, click Yes.If the root certificate contains multiple certificates, all the certificates are installed on your computer.To install the root certificate on your device, use the certificate synchronization tool of the BlackBerry Desktop Software to synchronize the rootcertificate between your device and your computer.UMA connection settingsDepending on your wireless service provider, this feature might not be supported. For more information, contact your wireless service provider.About using UMA with a Wi-Fi networkIf your wireless service provider supports UMA (also known as GAN) and you subscribe to this service, you might be able to make calls, visitweb pages, and send and receive email messages, PIN messages, and text messages with a Wi-Fi® network. Your BlackBerry® deviceautomatically switches between using your mobile network and Wi-Fi networks, depending on what is available in the area where you are usingyour device. For more information about UMA, contact your wireless service provider.Change your UMA connection preferences1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Mobile Network Options.3. Change the Connection Preference field.4. Press the key > Save.Help Manage connections219

After you have paired the devices, you can then connect the devices when the Bluetooth enabled device is within range of your BlackBerrydevice (a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of the Bluetoothenabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetooth enabled headset in your right ear.When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device, Bluetooth statusindicators appear at the top of the Home screen. For more information about Bluetooth indicators, see the printed documentation that camewith your BlackBerry device.Turn on Bluetooth technology1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Select the Bluetooth check box.To turn off Bluetooth® technology, clear the Bluetooth check box.Pair with a Bluetooth enabled deviceYou must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more information about preparingthe Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Options.3. Click Add New Device.4. Click Search.5. Click a Bluetooth enabled device.6. If necessary, do one of the following:•If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device, type the pairingpasskey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enableddevice. The passkey is most often a numeric or alpha-numeric code.• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices.Related topicsTurn on Bluetooth technology, 17Connect to a paired Bluetooth enabled deviceTo perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with the Bluetooth enabled device.Your BlackBerry device might attempt to connect to the Bluetooth enabled device automatically when Bluetooth technology is turned on andthe devices are within range.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Options.3. Highlight a Bluetooth enabled device.4. Press the key > Connect.5. If necessary, verify that the same number appears in the dialog box for both paired devices.To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key > Disconnect.Help Manage connections221

Related topicsTurn on Bluetooth technology, 17Switch to a paired Bluetooth enabled device during a callTo perform this task, you must turn on Bluetooth® technology.1. During a call, press the Menu key.2. Click Activate <Bluetooth device>.Related topicsTurn on Bluetooth technology, 17Share contacts with a paired Bluetooth enabled car kit1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Options.3. Highlight a Bluetooth® enabled car kit.4. Press the key > Transfer Contacts.Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.1. On the Home screen, click the Media icon.2. Click a media type.3. Press the key > Receive Using Bluetooth.4. Send a media file from the paired Bluetooth enabled device.5. Click Yes > Save.Related topicsTurn on Bluetooth technology, 17Send a media fileYou can only send media files that you added.1. On the Home screen, click the Media icon.2. Click a media type.3. Click a category.4. Highlight a media file.5. Press the key.• To send a picture file, click Send or Share. Click a message type.• To send an audio or video file, click the send option for a message type.6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Help Manage connections222

3. Press the key > Options.4. In the Services section, clear the check box beside one or more Bluetooth® profiles.5. Press the key > Save.Related topicsBluetooth profiles, 223Encrypt data that you send or receive using Bluetooth technologyTo perform this task, the paired Bluetooth® enabled device must support data encryption.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Options.3. Press the key > Options.4. Select the Encryption check box.5. Press the key > Save.Turn off automatic reconnection to Bluetooth enabled devicesBy default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device that you used.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Options.3. Press the key > Options.4. Clear the Connect on Power Up check box.5. Press the key > Save.Troubleshooting: Bluetooth technologyI cannot type a passkey on a Bluetooth enabled deviceIf you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined.On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000.My list of paired Bluetooth enabled devices does not appearTry performing the following actions:• Verify that Bluetooth® technology is turned on.• Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list.Related topicsBluetooth technology basics, 220I cannot pair with a Bluetooth enabled deviceTry the following actions:Help Manage connections226

Power and batteryTurn off your deviceDepending on your theme, the location or name of the Power Off icon might differ from the location or name in this task.•If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, press and hold the key.• If you have set your device to turn on and turn off automatically at specific times, on the Home screen or in a folder, click the Power Officon. If you want your device to stay turned off until you turn it on again, click Full Power Off. If you want your device to turn on again atthe specified time or for alarm or calendar reminders, click Turn Off.Set your device to turn on and turn off automatically1. On the Home screen or in a folder, click the Options icon.2. Click Device > Auto On/Off.3. Select the Weekday check box.4. Specify the times when your BlackBerry® device should turn on and turn off on weekdays.5. Select the Weekend check box.6. Specify the times when your device should turn on and turn off on weekends.7. Press the key > Save.Reset the deviceRemove and reinsert the battery.Check the battery power level1. On the Home screen or in a folder, click the Options icon.2. Click Device > Device and Status Information.Extend battery lifeTry performing the following actions:• Set your BlackBerry® device to turn on and turn off automatically.• Charge your device regularly.Help Power and battery228

•Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and thedevice.• Set backlighting to remain on for a shorter period of time and lower its brightness.• Turn off the connection to a wireless network when you are not in a wireless coverage area.• Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select ashorter ring tone.• Delete the original message when you send a reply.• Send a message to multiple contacts using Add To, Add Cc, or Add Bcc.• If your device has a camera flash, turn off the flash.• Close third-party applications from the application menu when you are finished with them.• Change your browser options for animated graphics so that they repeat less often on web pages.Related topicsDelete the original text from a reply message, 60Blind carbon copy a contact, 61Turn on or turn off a network connection, 14Set options for backlighting, 192Help Power and battery229

Memory and media cardsAbout media cardsDepending on your BlackBerry® device model, you can insert a microSD media card into your device to take videos and extend the memorythat is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting amedia card into your device, see the printed documentation that came with your device.Supported media cardsYour BlackBerry® device supports media card sizes up to 32 GB. Only microSD media cards are supported.Turn off media card supportWhen you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.1. On the Home screen or in a folder, click the Options icon.2. Click Storage.3. Clear the Media Card Support check box.4. Press the key > Save.Repair files stored on your media card or on your deviceCAUTION: If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from your media card oron your device.1. On the Home screen or in a folder, click the Options icon.2. Click Storage.3. Press the key > Repair.4. Complete the instructions on the screen.If your media card is still not repaired after you run the repair feature, you might want to try formatting it.Help Memory and media cards230

About compressionCompression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When compressionis turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keepcompression turned on.If both compression and encryption are turned on, your device compresses device data before encrypting it.About file encryptionFile encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that can be inserted in yourdevice. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, your devicepassword, or both.If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the mediacard is inserted in your device. If you encrypt the files using your device password, you can access the files on your media card in any devicethat you insert your media card into, as long as you know the password for the device.Turn on encryptionTo encrypt data on yourBlackBerry® device, you must have set a password for your device.Depending on the amount of storage space available for storing files on your device, you might not be able to encrypt files on your device.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. To encrypt data on your device, in the Device Memory section, select the Encrypt check box.4. To encrypt files that are stored on a media card and on your device, select the Media Card check box and do one of the following:• To encrypt files using an encryption key that your device generates, change the Mode field to Device Key.• To encrypt files using your device password, change the Mode field to Device Password.• To encrypt files using an encryption key and your device password, change the Mode field to Device Password & Device Key.5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files check box.6. Press the key > Save.To stop encrypting data on your device, clear the Device Memory check box. To stop encrypting files, clear the Media Card check box.Help Memory and media cards231

Best practice: Conserving memory on your deviceTry to maintain at least 400 KB of application memory on your BlackBerry® device. To use less memory, try changing options for email messages,calendar entries, and media files. Consider the following guidelines:• Reduce the amount of time that your device stores email messages and calendar entries.• Stop forwarding email messages to your device when your device is connected to your computer.• Receive only the first section of long email messages.• Store media files on a media card.• Reduce the maximum amount of device memory available for media files. Depending on your device model, this option might not beavailable.• If you changed the picture quality for pictures that you take, change the picture quality setting to normal.• Reduce the picture quality in the browser.Related topicsSet how long your device stores messages, 68Receive only the first section of long email messages, 66Change how long your device stores calendar entries, 160View the amount of memory used by media files, 127Troubleshooting: Storage and media cardsThe application memory on my device is lowWhen the application memory available on your BlackBerry® device is low, your device displays a dialog box that lists applications and languagesthat you do not use frequently. You can delete applications and languages in this list.Consider the following guidelines:• Verify that you have deleted old email messages and MMS messages, especially messages with attachments.• Verify that you have deleted contacts that are already in your organization's address book.• Verify that you have deleted media files from the device memory.• If you recently updated your BlackBerry® Device Software over the wireless network, verify that you have deleted the previous version ofthe BlackBerry Device Software.• Verify that you have cleared the browser cache.Help Memory and media cards232

SearchSearch for an itemYou can search for organizer items, pictures, videos, help topics, and more on your BlackBerry® device. You can also choose to expand yoursearch to the Internet.1. On the Home screen, click the magnifying glass icon.2. Type your search terms.To stop a search, press the key twice.Set the types of items that are included in searches1. On the Home screen or in a folder, click the Options icon.2. Click Device > Search.3. Specify the types of items that you want to include in searches.4. Press the key > Save.Search for messagesYou can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on yourcomputer or in another integrated email account if your email account uses the BlackBerry® Internet Service or a BlackBerry® EnterpriseServer that supports this feature.On the Home screen, click the Messages icon.• To search for messages based on the subject, highlight a message. Press the key > Search by > Subject.• To search for messages based on the sender, highlight a message. Press the key > Search by > Sender.• To perform an advanced search, press the key > Advanced. Specify the search criteria. To save the search criteria, click Save.Click Search.• To search for messages using the criteria from your last advanced search, press the key > Advanced > Last.Note: If you search for messages, your device does not search attachments.To stop a search, press the key.Help Search233

Message search criteriaAdvanced Search CriteriaSpecify whether you search for messages that are on your BlackBerry® device or for messages that are in an email application on yourcomputer or in another integrated email account.NameSpecify one or more contacts or email addresses that your device should search for in messages. To widen the search, you can also specifypart of a name.Appears inChange the type of address field that your device should search in for the name or email address.SubjectSpecify one or more words that your device should search for in the subject of messages.MessageSpecify one or more words that your device should search for in the body of messages.Include Encrypted MessagesSpecify whether your device searches encrypted messages, plain text messages, and digitally signed messages.ServiceIf your device is associated with more than one email address, change the email account that your device should search in for messages.Not all email accounts support this feature.FolderChange the folder that your device should search for messages in.ShowChange the status of messages that your device should search for.TypeChange the type of messages that your device should search for.Manage advanced search results for messages1. In the search results, highlight a message.2. Press the key.• To view more available search results, click Get More Results.Help Search234

• To add the message that you highlighted to the message list, click Add.• To add all the messages from the search results to the message list, click Add All.• To delete the search results, click Delete Search.• To start a new search, click Search by.CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computeror another integrated email account.Search for text in a message, in a file, or on a web pageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.1. In a message, in a file, in an attachment, or on a web page, press the key > Find or Find on Page.2. Type the text.3. Press the Enter key.To search for the next instance of the text, press the key > Find Next.View, change, or delete a saved search1. On the Home screen, click the Messages icon.2. Press the key > Search.3. Press the key.• To view a list of saved searches, click Recall.• To change a saved search, click Recall. Highlight a search. Press the key > Edit Search. Change the search criteria. Press thekey > Save.• To delete a saved search, click Recall. Highlight a search. Press the key > Delete Search.Search for a contact in your organization's address bookTo perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contactyour administrator.1. On the Home screen, click the Contacts icon.2. Press the key > Lookup.3. Type part or all of a contact name.4. Press the key on the keyboard.5. Press the key.• To add a contact to your contact list, click Add to Contacts.Help Search235

• To add all the contacts, click Add All to Contacts.• To view information for a contact, click View.• To delete a contact from the contact lookup results, click Delete.• To delete the contact lookup results, click Delete Lookup.• To start a new contact lookup, click Lookup.Search shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Search for an item on your BlackBerry® device Start typing on the Home screen.Search for a contact in a list of contacts Type part or all of a contact name, or type initials separated by a space.Search for text in a message Press SSearch for text in a file or an attachment Press FSearch for text on a web page Press FSearch for text in a presentation Press FNote: You can change what happens when you type on the Home screen.To search for text in a presentation, you must view the presentation in text view or in text and slide view.Help Search236

SIM cardDepending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card.About the SIM card phone bookIf your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contactsthat you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry® device. If you switch SIMcards, the contacts in the SIM card phone book change.You can add ADN entries to your SIM card phone book. You can also search for ADN entries or SDN entries. ADN entries appear in plain textand SDN entries appear in bold.Add a contact to your SIM card1. In the contact list, press the key > SIM Phone Book.2. Press the key > New.3. Type the contact information.4. Press the key > Save.Copy contacts from your SIM card to your contact listDepending on your wireless service provider and wireless network, this feature might not be supported.1. In the contact list, press the key > SIM Phone Book.2. Press the key > Copy All To Contacts.Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in yourcontact list, your BlackBerry® device does not copy the SIM card contact.Copy a contact from your contact list to your SIM card1. In the contact list, click a contact.2. Highlight a phone number.3. Press the key > Copy to SIM Phone Book.4. Press the key > Save.Help SIM card237

Change or delete a SIM card contact1. In the contact list, press the key > SIM Phone Book.2. Highlight a contact.• To change a SIM card contact, press the key > Edit. Change the contact information. Press the key > Save.• To delete a SIM card contact, press the key > Delete.Store text messages on your SIM cardDepending on your wireless service provider and wireless network, this feature might not be supported.If your BlackBerry® device uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messagesapplication.1. On the Home screen, click the Messages icon.2. Press the key > Options > Text Messaging.3. Change the Leave Messages On SIM Card field to Yes.4. Press the key > Save.To stop storing text messages on your SIM card, change the Leave Messages On SIM Card field to No. If you change this field to No, yourtext messages are deleted from your SIM card.Change the display name for a phone numberIf your SIM card supports more than one phone number, you can personalize the display name for your phone numbers.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card.3. Highlight a phone number.4. Press the key > Edit SIM Phone Number.5. Type a display name for the phone number.6. Press the key on the keyboard.About SIM card securityYou can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PINcode, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code.Help SIM card238

Protect your SIM card with a PIN codeTo get your SIM card PIN code, contact your wireless service provider.Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card.3. Press the key > Enable Security.4. Type your SIM card PIN code.5. Press the key on the keyboard.Change the SIM card PIN code1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card.3. Press the key > Change PIN2 Code.Help SIM card239

SecuritySecurity basicsAbout the device passwordIf you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you tryto type your password again, the characters that you type appear on the screen.If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons.Set a device password1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Select the Password check box.4. Click Set Password.5. Type a password.6. Press the key > Save.To turn off your BlackBerry® device password, clear the Password check box.Change the device password1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password > Change Password.Lock your deviceTo perform this task, you must have set a password for your BlackBerry® device.On the Home screen or in a folder, click the Password Lock icon.To unlock your device, type your device password. Press the Enter key.Lock your device when you insert it in the holster1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Select the Lock Handheld Upon Holstering check box.4. Press the key > Save.Help Security240

Lock the keyboardIf you are not on a call, you can lock the keyboard to avoid pressing keys accidentally when you are not using your BlackBerry® device. If youremail account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might not be able to performthis task. For more information, contact your administrator.Press the Lock key on the top of your device.To unlock the keyboard, press the Lock key again.Set a limit for device password attempts1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Change the Number of Password Attempts field.4. Press the key > Save.Delete device data, third-party applications, or media card filesBefore you delete your BlackBerry® device data or media card files, consider backing up these items so that you have a copy on your computer.CAUTION: If you have turned on encryption, the process for deleting all device data can take up to an hour to complete. You cannot stop theprocess after you start it. If you reset your device, the process restarts after the device restarts.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Security Wipe.• To delete data from the messages application, contacts application, and other applications, select the Emails, Contacts, Etc checkbox.• To delete all third-party applications that you have added, select the User Installed Applications check box.• To delete all files from your media card, select the Media Card check box.3. Type blackberry.4. Click Wipe.If you are preparing your device for resale and you have an email account that uses the BlackBerry® Internet Service, to prevent messages fromthis account from being sent to your device, contact your wireless service provider to disassociate the account from your device.Password keeperAbout the password keeperUse the password keeper to store all your passwords in one place. The password keeper is designed to protect your passwords with a passwordkeeper password. When you type this password, the password keeper decrypts your passwords.You can also use the password keeper to generate random passwords that contain numbers, letters, and symbols.Help Security241

Change a password in the password keeper1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Highlight a password.3. Press the key > Open.4. Change the password information.5. Press the key > Save.Add a password to the password keeper1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > New.3. Type the password information.4. Press the key > Save.Generate a random password1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > New.3. Press the key > Random Password.4. Press the key > Save.Set criteria for randomly generated passwords1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Options.3. Set the random password fields.4. Press the key > Save.Change the password keeper password1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Change Password.Delete a password from the password keeper1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Highlight a password.3. Press the key > Delete.Help Security242

Copy a password1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Highlight a password.3. Press the key > Copy Username or Copy Password.To clear the clipboard, press the key > Clear Clipboard.Note: Passwords are not encrypted when they are on the clipboard.Prevent password copying1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Options.3. Clear the Allow Clipboard Copy check box.4. Press the key > Save.Set a limit for password attempts in the password keeper1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Options.3. Set the Password Attempts field.4. Press the key > Save.Hide passwords in the password keeper1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Options.3. Clear the Show Password check box.4. Press the key > Save.To show passwords in the password keeper again, select the Show Password check box.EncryptionAbout encrypting data on your deviceWhen encryption for data on your BlackBerry® device is turned on, your device uses a private key to encrypt data as it is stored on your device,including data that your device receives when it is locked. Your device decrypts data as you access it.Help Security243

You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when your device islocked, the caller name does not appear on the screen.If you use a smart card certificate for authentication, depending on the smart card, you might also be able to use one of your smart cardcertificates to provide two-factor encryption. In order to access the encrypted content, you must provide your device password and also connectyour device to your smart card reader.When you lock your device, an open lock indicator appears at the top of the screen to indicate that your device is in the process of securingyour data, which includes deleting a copy of the private key from the temporary device memory. A lock indicator appears at the top of thescreen when your device has deleted the key.About file encryptionFile encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that can be inserted in yourdevice. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, your devicepassword, or both.If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the mediacard is inserted in your device. If you encrypt the files using your device password, you can access the files on your media card in any devicethat you insert your media card into, as long as you know the password for the device.Turn on encryptionTo encrypt data on yourBlackBerry® device, you must have set a password for your device.Depending on the amount of storage space available for storing files on your device, you might not be able to encrypt files on your device.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. To encrypt data on your device, in the Device Memory section, select the Encrypt check box.4. To encrypt files that are stored on a media card and on your device, select the Media Card check box and do one of the following:• To encrypt files using an encryption key that your device generates, change the Mode field to Device Key.• To encrypt files using your device password, change the Mode field to Device Password.• To encrypt files using an encryption key and your device password, change the Mode field to Device Password & Device Key.5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files check box.6. Press the key > Save.To stop encrypting data on your device, clear the Device Memory check box. To stop encrypting files, clear the Media Card check box.Set encryption strengthIf encryption of data that is stored on your BlackBerry® device is turned on, you can set the strength of the encryption that your device uses toprotect data that you receive when your device is locked.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. Change the Strength field.Help Security244

4. Press the key > Save.Use a certificate to encrypt the encryption keys on your deviceTo perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contactyour administrator.If you have encryption for data that is stored on your BlackBerry device turned on and your smart card reader supports this feature, you mightbe able to use a certificate from the smart card to encrypt the encryption keys on your device.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. Select the Two-factor Protection check box.4. Press the key > Save.About encryption keysIf your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server or BlackBerry® Desktop Redirector,your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry DesktopRedirector and your device.You should generate a new encryption key every 2 weeks.Generate an encryption keyTo perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contactyour administrator.If your email account uses a BlackBerry Enterprise Server that does not support this feature, you can generate an encryption key using theBlackBerry® Desktop Software, if it includes the email settings tool. For more information, see the Help in the BlackBerry Desktop Software.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Security Status Information.3. Highlight a service.4. Press the key.5. Click Regenerate Encryption Key.Memory cleaningAbout memory cleaningMemory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® device. Examples of sensitive datainclude sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, anddata from certificate and key searches.Help Security245

When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in the followingsituations:• when you insert your device in a holster• when you do not use your device for a specified period of time• when you synchronize with your computer• when you change the time or the time zone for your device• when you lock your deviceTurn on memory cleaning1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.3. Select the Enable check box.4. Press the key > Save.Change when your device deletes sensitive data from the temporary device memory1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.• To prevent your BlackBerry® device from deleting sensitive data when you insert your device in a holster, clear the Clean WhenHolstered check box.•To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, clear the Clean WhenIdle check box.• To change how long your device waits after you stop using it before it deletes sensitive data, change the Idle Timeout field.3. Press the key > Save.Delete sensitive application data from the temporary device memory1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.3. To delete sensitive data for all applications, click Clean.View the icon for the memory cleaning application on the Home screen1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.3. Select the Place Memory Cleaner Shortcut on Homescreen check box.4. Press the key > Save.CertificatesHelp Security246

Import a certificate or PGP key that is saved on your device1. On the Home screen or in a folder, click the Media icon or the Files icon.2. Navigate to a certificate or PGP® key.3. Highlight the certificate or PGP key.4. Press the key > Import Certificate or Import PGP Key.To view the certificate or PGP key, press the key > Display Certificate or Display PGP Key.Import a certificate or PGP key from a media card1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates or PGP.3. Press the key > Show Media Card Certificates or Show Media Card PGP Keys.To view the certificate or PGP® key, press the key > Display Certificate or Display PGP Key.View properties for a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Click a certificate.Certificate propertiesProperty DescriptionRevocation Status This field displays the revocation status of the certificate at a specifieddate and time.Trust Status This field displays the trust status of the certificate chain. A certificatecan be explicitly trusted (the certificate itself is trusted), implicitlytrusted (the root certificate in the certificate chain is trusted on yourBlackBerry® device), or not trusted (the certificate is not explicitlytrusted and the root certificate in the certificate chain is not trustedor does not exist on your device).Expiration Date This field displays the expiration date of the certificate, as specifiedby the certificate issuer.Certificate Type This field displays the certificate format. Your device supports X.509and WTLS certificate formats.Public Key Type This field displays the standard to which the public key complies.Your device supports RSA®, DSA, Diffie-Hellman, and ECC keys.Help Security248

Property DescriptionSubject This field displays information about the certificate subject.Issuer This field displays information about the certificate issuer.Serial Number This field displays the certificate serial number in hexadecimalformat.Key Usage This field displays approved uses of the public key.Subject Alt Name This field displays an alternate email address for the certificatesubject, if an alternate email address is available.SHA1 Thumbprint This field displays the SHA-1 digital thumbprint of the certificate.MD5 Thumbprint This field displays the MD5 digital thumbprint of the certificate.View one type of certificate in the certificate list1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Press the key.4. Click one of the following menu items:•Show My Certificates•Show Others Certificates•Show CA Certificates•Show Root CertificatesTo view all the certificates on your BlackBerry® device, press the key > Show All Certificates.Send a certificateWhen you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Send via Email or Send via PIN.Delete a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Delete.Help Security249

Change the trust status of a certificateDepending on the types of certificates that your administrator allows, you might not be able to trust some types of certificates.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Trust or Distrust.5. If you are trusting a certificate, do one of the following:• To trust the highlighted certificate, click Selected Certificate.• To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain.Revoke a certificateIf you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocationstatus on the certificate authority or CRL servers.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Revoke > Yes.5. Change the Reason field.6. Click OK.To cancel a certificate hold, highlight the certificate. Press the key > Cancel Hold.Certificate revocation reasonsReason DescriptionUnknown The revocation reason does not match any of the predefined reasons.Key Compromise A person who is not the key subject might have discovered the private key value.CA Compromise Someone might have revealed the private key of the certificate issuer.Change in Affiliation The certificate subject no longer works for the organization.Superseded A new certificate is replacing an existing certificate.Cessation of Operation The certificate subject no longer requires the certificate.Certificate Hold You want to revoke the certificate temporarily.Help Security251

Certificate optionsChange the display name for a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Change Label.5. Type a display name for the certificate.6. Click OK.Add an email address to a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Associate Addresses.5. Press the key > Add Address.6. Do one of the following:• Click a contact.• Click Use Once. Type an email address. Press the key on the keyboard.7. Press the key > Save.Turn off the display name prompt that appears when you add a certificate to the key store1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Press the key > Fetch Certificates.4. Press the key > Options.5. Change the Prompt for Label field to No.6. Press the key > Save.When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate.Turn off the fetch status prompt that appears when you add a certificate to the key store1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Press the key > Fetch Certificates.4. Press the key > Options.• To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field to Yes.• To add a certificate to the key store without downloading the revocation status, change the Fetch Status field to No.Help Security252

5. Press the key > Save.Certificate shortcutsView the label and issuer of a certificate Press the Space key.View the properties of a certificate Press the key.View the security level of a personal certificate Press the Alt key and L.View the serial number of a certificate Press the Alt key and S.View certificates for certificate authorities Press the Alt key and CView personal certificates and certificates for other people Press the Alt key and E.View personal certificates Press the Alt key and P.View certificates for other people Press the Alt key and O.View root certificates Press the Alt key and R.View all certificates Press the Alt key and A.PGP keysAbout PGP keysIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download PGP® keys over the wireless networkfrom a certificate server provided by your administrator. Depending on your organization, enrollment for a certificate might be required andmight also occur automatically.PGP keys allow you to send and receive PGP messages using your BlackBerry® device if you are already sending and receiving PGP messageson your computer.PGP key basicsDownload a PGP key from an LDAP certificate serverIf you use the PGP® Universal Server, you might not be able to download PGP keys from an LDAP certificate server.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > PGP Keys.3. Press the key > Fetch PGP Keys.4. Specify the search criteria.5. Press the key > Search.Help Security253

6. Click a PGP key.7. Click Add PGP Key to Key Store.Download a personal PGP key from the PGP Universal Server1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Press the key > Download Keys.Download an updated PGP key from an LDAP certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Fetch Updated PGP Key.Import a certificate or PGP key from the device memory1. On the Home screen or in a folder, click the Media icon or the Files icon.2. Navigate to a certificate or PGP® key.3. Highlight the certificate or PGP key.4. Press the Menu key.5. Click Import Certificate or Import PGP Key.To view the certificate or PGP key, press the Menu key. Click Display Certificate or Display PGP Key.Import a certificate or PGP key from a media card1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates or PGP.3. Press the key > Show Media Card Certificates or Show Media Card PGP Keys.To view the certificate or PGP® key, press the key > Display Certificate or Display PGP Key.View properties for a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Click a PGP® key.4. Click View Subkey.Help Security254

PGP key propertiesProperty DescriptionRevocation Status This field displays the revocation status of the PGP® key at a specified date and time.Trust Status This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP keyitself is trusted), implicitly trusted (the PGP key is associated with a private key on yourBlackBerry® device), or not trusted (the PGP key is not explicitly trusted and is not associated witha trusted PGP key on your device, and a chain of digital signatures to a trusted key does not exist).Creation Date This field displays the date that the PGP® Universal Server generated the PGP key.Expiration Date This field displays the date that the PGP Universal Server specified as the expiration date of the PGPkey.Email Address This field displays the email address that is associated with the PGP key. Multiple Email Addressfields might appear.Public Key Type This field displays the standard to which the public key complies. Your device supports RSA®, DSA,and Diffie-Hellman keys.Key Usage This field displays approved uses of the PGP key.Fingerprint This field displays the PGP key fingerprint in hexadecimal format.Send a PGP keyWhen you send a PGP® key, your BlackBerry® device sends the public key, but does not send the corresponding private key.1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP key.4. Press the key > Send via Email or Send via PIN.Delete a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Delete.Clear the PGP data cacheThe PGP® data cache contains cached PGP public keys and the PGP® Universal Server policy that your BlackBerry® device downloads fromthe PGP Universal Server.1. On the Home screen or in a folder, click the Options icon.Help Security255

2. Click Security > PGP.3. Press the key > Clear Universal Cache.The next time that you send a PGP protected message, your device downloads an updated PGP Universal Server policy and updated PGP publickeys from the PGP Universal Server.PGP key statusPGP key status indicatorsIndicator DescriptionThe PGP® key has a corresponding private key that is stored on your BlackBerry® device.The PGP key is trusted and valid, and the revocation status of the PGP key is good.The revocation status of the PGP key is unknown or the key is weak.The PGP key is untrusted, revoked, expired, not valid, or cannot be verified.Check the revocation status of a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Fetch Status.Change the trust status of a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Trust or Distrust.Revoke a PGP keyIf you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update the revocationstatus on the PGP® Universal Server.1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Revoke > Yes.5. Change the Reason field.Help Security256

6. Click OK.PGP key revocation reasonsReason DescriptionUnknown The revocation reason does not match any of the predefined reasons.Superseded A new PGP® key is replacing an existing PGP key.Key Compromise A person who is not the key subject might have discovered the private key value.Key Retired The PGP key is no longer used.User ID Invalid The user information for the PGP key is not valid.PGP key optionsChange the display name for a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Change Label.5. Type a display name for the PGP key.6. Click OK.Turn off the display name prompt that appears when you add a PGP key to the key store1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Press the key > Fetch PGP Keys.4. Press the key > Options.5. Change the Prompt for Label field to No.6. Press the key > Save.When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key when it generated the key.Turn off the fetch status prompt that appears when you add a PGP key to the key store1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Press the key > Fetch PGP Keys.4. Press the key > Options.• To download the revocation status of a PGP® key when you add it to the key store, change the Fetch Status field to Yes.Help Security257

• To add a PGP key to the key store without downloading the revocation status, change the Fetch Status field to No.5. Press the key > Save.PGP key shortcutsView the label of a PGP® key Press the Space key.View the properties of a PGP key Press the key.View the security level of a PGP private key Press the Alt key and L.View personal PGP keys Press the Alt key and P.View PGP keys for other people Press the Alt key and O.View all PGP keys Press the Alt key and A.Troubleshooting: PGP keysI cannot download a PGP key from an LDAP certificate serverTry performing the following actions:•Verify that your organization permits you to download PGP® keys from an LDAP certificate server. For more information, contact youradministrator.• If you changed the connection type that your BlackBerry® device uses to connect to an LDAP certificate server, try using the defaultconnection type.Certificate serversAdd a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers.3. Press the key > New Server.4. Specify information for the certificate server.5. Press the key > Save.Change connection information for a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers.Help Security258

3. Highlight a certificate server.4. Press the key > Edit.5. Change the connection information for the certificate server.6. Press the key > Save.Connection options for OCSP and CRL serversOption DescriptionFriendly Name Type a display name for the certificate server.Server URL Type the web address of the certificate server.Connection options for LDAP and DSML certificate serversOption DescriptionFriendly Name Type a display name for the certificate server.Server Name Type the network address of the certificate server.Base Query Type the base query information for the certificate server using X.509 certificate syntax (forexample, o=test.rim.net).Port Type the port number for your organization’s network. The default port number is 389.Authentication Type Specify whether you must log in to the certificate server.Connection Type Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to connectto the certificate server.Send connection information for a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers.3. Highlight a certificate server.4. Press the key > Email Server or PIN Server.Delete a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers.3. Highlight a certificate server.4. Press the key > Delete.Help Security259

4. Press the key > Save.To access private keys after your BlackBerry® device deletes the key store password, you must type your key store password.Add contacts to your Contacts application automatically when you add items to thekey store1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Select the Add Certificate Email to Contacts check box.4. Press the key > Save.Change the service that your device uses to download certificatesDepending on your organization, you might not be able to change the service that your BlackBerry® device uses to download certificates. Formore information, contact your administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Change the Certificate Service field.4. Press the key > Save.Turn off automatic backup and restore of key store dataBy default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. Forsecurity reasons, If you do not want to back up your private key to your computer or restore your private key from your computer, you can turnoff automatic backup and restore of key store data.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Clear the Allow Key Store Backup/Restore check box.4. Press the key > Save.To turn on automatic backup and restore of key store data, select the Allow Key Store Backup/Restore check box.Change the refresh rate for certificate revocation lists1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. In the Certificate Status section, change the Expires After field.4. Press the key > Save.Your BlackBerry® device downloads a new revocation status automatically when your device uses a key store item with a status that is olderthan the time limit that you set.Help Security261

Reject certificate revocation lists from unverified CRL servers1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Clear the Accept Unverified CRLs check box.4. Press the key > Save.Your BlackBerry® device rejects certificate revocation lists from CRL servers that the BlackBerry® MDS Connection Service cannot verify.Smart cardsAbout using a smart card with your deviceSmart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store onyour BlackBerry® device, but you cannot import private keys. As a result, private key operations such as signing and decryption use the smartcard, and public key operations such as verification and encryption use the public certificates on your device.If you use a smart card certificate to authenticate with your device, after you connect your smart card reader to your device, your device requestsauthentication from the smart card each time that you unlock your device.You can install multiple smart card drivers on your device, including drivers for microSD smart cards, but you can only authenticate to one smartcard at a time. If you are authenticating using a microSD smart card and you want to transfer media files between your microSD smart cardand your computer in mass storage mode, you must temporarily turn off two-factor authentication or select a different authentication option.If the S/MIME Support Package for BlackBerry® devices is installed on your device, you can use smart card certificates to send S/MIME-protected messages.Turn on two-factor authenticationTo perform this task, you must have set a password for your BlackBerry® device and have the smart card password that you received with yoursmart card.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.• To use a smart card and your device password to unlock your device, set the Authentication Type field to Smart Card.• To use your connected smart card reader (even if the smart card is not inserted) and your device password to unlock your device, setthe Authentication Type field to Proximity. Select the Prompt for Device Password check box.3. Press the key > Save.Help Security262

Import a certificate from a smart card1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Press the key > Import Smart Card Certs.4. Type your smart card password.5. Select the check box beside a certificate.6. Click OK.7. Type your key store password.8. Click OK.Lock your device when you remove your smart card from your smart card reader1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. If necessary, change the User Authenticator field to Smart card.4. Change the Lock On Card Removal field to Enabled.5. Press the key > Save.About smart password entryIf you use advanced authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smartpassword entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a passwordthat you type in a password field. When you type the password again, your device applies a smart password filter to the password field. If thepassword is numeric, a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers. If the passwordis alphanumeric, an ABC indicator appears beside the password field.To use smart password entry, advanced authentication must be turned on and the correct smart card driver and smart card reader must beinstalled on your device.Turn off smart password entryTo perform this task, you must be using a smart card and a password to unlock your BlackBerry® device.You can turn off smart password entry to reduce the chance that someone might guess your device password or smart card password basedon the smart password filter that your device applies to password fields.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. If necessary, change the User Authenticator field to Smart Card.4. Set the Smart Password Entry field to Disabled.5. Press the key > Save.To turn on smart password entry again, set the Smart Password Entry field to Enabled.Help Security263

Switch smart password filtersIn a blank password field, press the Enter key.The indicator for the new smart password filter appears beside the password field.Prerequisites: Using authentication certificates• Your BlackBerry® device must have the correct smart card driver and smart card reader driver installed.• You must have imported a certificate from your smart card that you can use for signing and verification.• You must turn on advanced authentication.• You must have set a device password.• You must have the smart card password that you received with your smart card.Use a certificate to authenticate your smart cardTo perform this task, you must be using a smart card and a password to unlock your BlackBerry® device.If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card tounlock your device.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. If necessary, change the User Authenticator field to Smart card.4. Change the Authentication Certificate field.5. Press the key > Save.To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None.Check the status of your authentication certificate automaticallyTo perform this task, you must be using a smart card and a password to unlock your BlackBerry® device.1. On the Home screen or in a folder, click the Options icon.2. Click Password.3. If necessary, change the User Authenticator field to Smart Card.4. Change the Certificate Status Check field.5. Press the key > Save.If your device checks the status of your authentication certificate and finds that it is revoked or expired, your device locks.Help Security264

Verify security software manuallySecurity self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The tests should runautomatically after you restart your device, but you can also verify security software manually.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Security Status Information.3. Press the key > Verify Security Software.Third-party application controlAbout permissions for third-party applicationsYou can set permissions that control how third-party applications on your BlackBerry® device interact with the other applications on yourdevice. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth® connections.If you have added third-party applications to your device, your device is designed to prevent these applications from sending or receiving datawithout your knowledge. Before a third-party application sends or receives data, a dialog box prompts you to accept or deny the connectionrequest. For a selected application, you can turn off this prompt for a specific location or resource.Reset connection permissions for third-party applications1. On the Home screen or in a folder, click the Options icon.2. Click Device > Application Management.3. Press the key > Edit Default Permissions.4. Press the key > Reset All Firewall Prompts.5. Press the key > Apply Defaults to All.About direct Internet connections for third-party applicationsSome third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. Forexample, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN thatthe third-party application uses for this connection.Set up a direct Internet connection for a third-party applicationTo get the user name and password for the APN, contact your wireless service provider.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > TCP IP.Help Security267

3. Type the APN information.4. Press the key > Save.Turn on safe modeWhen you start your BlackBerry® device, you can turn on safe mode to prevent third-party applications from running automatically. This safemode enables you to troubleshoot or remove any unwanted applications.1. Remove and reinsert the battery.2. When the red LED light goes out, press and hold the Escape key as the device is loading.3. When the dialog appears, click OK.When safe mode is on, a safe mode indicator appears in the device status section of the Home screen.To turn off safe mode, repeat step 1.Set permissions for a third-party applicationNote: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry® device. Formore information about how changing these permissions might affect the operation of the applications on your device, contact your wirelessservice provider or administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Application Management.• To set permissions for a specific third-party application, highlight the application. Press the key > Edit Permissions.• To set permissions for all third-party applications, press the key > Edit Default Permissions.3. Expand Connections, Interactions, or User Data.4. Change the permission fields.5. Press the key > Save.Turn off a prompt for a third-party application connection1. On the Home screen or in a folder, click the Options icon.2. Click Device > Application Management.3. Highlight a third-party application.4. Press the key > Edit Permissions > Prompt Exceptions.•To allow the application to connect to a specific location or resource without displaying a prompt, click Add Allow. Specify a protocoland, if necessary, the domain.• To prevent the application from connecting to a specific location or resource without displaying a prompt, click Add Deny. Specify aprotocol and, if necessary, the domain.5. Press the key > Save.Help Security268

Connection permissions for third-party applicationsPermission DescriptionUSB Set whether third-party applications can use physical connections, such as a USB cable or RS-232cable, that you have set up for your BlackBerry® device.Bluetooth Set whether third-party applications can use Bluetooth® connections.Phone Set whether third-party applications can make calls or access call logs.Location Data Set whether third-party applications can use your GPS location information.Server Network Set whether third-party applications can access the Internet or your organization's intranet usingyour organization's network.Internet Set whether third-party applications can access the Internet through your wireless service provider(for example, using a direct Internet connection or WAP gateway).Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi® connections.Interaction permissions for third-party applicationsPermission DescriptionCross Application Communication Specify whether third-party applications can communicate and share data withother applications on your BlackBerry® device.Device Settings Specify whether third-party applications can turn on or turn off your device orchange device options, such as display options.Media Specify whether third-party applications can access media files on your device.Application Management Specify whether third-party applications can add or delete application modules oraccess module information such as an application name or version.Themes Specify whether your device can use third-party applications as a source forcustomized themes.Input Simulation Specify whether third-party applications can simulate actions, such as pressing akey on your device.Browser Filtering Specify whether third-party applications can register browser filters with thebrowser on your device to add, change, or delete web site content before it appearsin your browser.Screen Capturing Specify whether third-party applications can take screen shots of the device screen.Help Security269

Permission DescriptionSecurity Timer Reset Specify whether third-party applications can reset the duration that your deviceremains unlocked after you stop using it.Data permissions for third-party applicationsEmail:Set whether third-party applications can access email messages, SMS text messages, MMS messages, or PIN messages on yourBlackBerry® device.Organizer Data:Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos.Files:Set whether third-party applications can access files that you store on your device. For example, you can set whether third-party applicationscan access files that you transfer to your device using the media manager tool of the BlackBerry® Desktop Manager or Bluetooth®technology.Security Data:Set whether third-party applications can access certificates or keys in the key store on your device.Troubleshooting: SecurityI cannot download a certificateIf you changed the connection type that your BlackBerry® device uses to connect to the LDAP or DSML certificate server, try switching to thedefault connection type.I cannot unlock my device using my smart cardTry performing the following actions:• Verify that the correct smart card is inserted in the smart card reader.• Verify that the smart card is inserted in the smart card reader correctly.• Verify that you typed the smart card password correctly. You should have received this password when you received your smart card.• If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired.Help Security270

I cannot connect to a Wi-Fi network or log in to a VPN using a software tokenDepending on your BlackBerry® device model, this feature might not be supported.Verify that the time on your BlackBerry device is synchronized with the network time.Related topicsGet the date and time from the wireless network automatically, 16My device prompts me to make an emergency call when I type a passwordIf your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device mightprompt you to make an emergency call when you type your device password.To continue typing your device password, press the Escape key.Help Security271

Service books and diagnostic reportsAccept, delete, or restore a service bookYour wireless service provider or administrator might send a service book to your BlackBerry® device over the wireless network to add anadditional service or application to your device.If your email account uses a BlackBerry® Enterprise Server, you can also receive service books on your device using the BlackBerry® DesktopSoftware. For more information, see the Help in the BlackBerry Desktop Software.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Service Book.3. Highlight a service book.4. Press the key.• To accept a service book, click Accept.• To delete a service book, click Delete.• To restore a service book, click Undelete.Run a diagnostic reportIf you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator mightask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot theissue.1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Mobile Network.3. Press the key > Diagnostics Test.4. Press the key > Run.View, submit, or delete a diagnostic report1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Mobile Network.3. Press the key > Diagnostics Test.4. Highlight a report.5. Press the key.• To view the diagnostic report, click View Report.• To submit the diagnostic report, click Email Report or PIN Report.• To delete the diagnostic report, click Delete.Help Service books and diagnostic reports272

• To delete all diagnostic reports, click Delete All.Set a default recipient for diagnostic reportsIf you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If youwant to specify a recipient each time that you submit a report, do not set the default recipient.1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Mobile Network.3. Press the key > Diagnostics Test.4. Press the key > Options.5. Type the contact information.6. Press the key > Save.I cannot run or submit a diagnostic reportTry the following actions:• Try running the diagnostic report again. In the diagnostic report, press the key > Repeat All Steps.• Verify that your BlackBerry® device is connected to the wireless network.•If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnosticreport to a PIN, try submitting the report to an email address.View the version number of the BlackBerry Device Software on your device1. On the Home screen or in a folder, click the Options icon.2. Click Device > About Device Versions.To return to the Options screen, press the key three times.Submit a Wi-Fi diagnostic report1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Wi-Fi Network.3. Press the key > Troubleshoot > Wi-Fi Diagnostics.4. Press the key > Email Report or PIN Report.Help Service books and diagnostic reports273

Set options for Wi-Fi diagnostic reportsWhen you set options for Wi-Fi® diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, yourBlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a defaultrecipient.1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Wi-Fi Network.3. Press the key > Troubleshoot > Wi-Fi Diagnostics.4. Press the key > Options.• To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced.• To set a default recipient for Wi-Fi diagnostic reports, type the contact information.5. Press the key > Save.Help Service books and diagnostic reports274

SynchronizationAbout synchronizationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) betweenyour BlackBerry® device and the email application on your computer over the wireless network.The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer overthe wireless network. When you file or delete email on your device, these email should be filed or deleted in your email application. Likewise,any changes that you make to email in the email application on your computer should be reflected on your device.In rare cases, if your device does not recognize fields in a contact, calendar entry, or email account, some data or email cannot be synchronizedor reconciled.If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features, you canuse the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see theHelp in the BlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.Reconcile email over the wireless networkYou can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Wireless Reconcile check box.5. Press the key > Save.If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® DesktopSoftware to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.Delete email on your device and in your email application on your computerYou can set the Delete On option for each email address that is associated with your BlackBerry® device.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.Help Synchronization275

4. Change the Delete On field to Mailbox & Handheld.5. Press the key > Save.It takes a short period of time for email to be deleted over the wireless network.Related topicsDelete messages, 62Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization check box.4. Press the key > Save.If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendardata. For more information, see the Help in the BlackBerry Desktop Software.About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email applicationon your computer.If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email onyour computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over theorganizer data on your device when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.Manage email reconciliation conflictsYou can set the On Conflicts option for each email address that is associated with your BlackBerry® device.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.Help Synchronization276

3. If the Message Services field appears, set this field to the appropriate email account.4. Change the On Conflicts field.5. Press the key > Save.Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization,changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software.For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry DesktopSoftware.About backing up and restoring device dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data,including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry® DesktopManager. For more information, see the Help in the BlackBerry Desktop Manager.If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your device over thewireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information,contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.Empty the deleted items folder on your computer from your deviceTo perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contactyour administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Purge Deleted Items.Help Synchronization277

Troubleshooting: SynchronizationEmail is not reconciling over the wireless networkTry the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that wireless email reconciliation is turned on.• Reconcile email manually. On the Home screen, click the Messages icon. Press the key > Reconcile Now.Organizer data is not synchronizing over the wireless networkTry the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, andMemoPad.•If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Manager to synchronizecalendar data. For more information, see the Help in the BlackBerry Desktop Manager.Contact list field data is not appearing on my computerYou can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, youcannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on yourcomputer, because the birthday field is a date field in the email application on your computer.Some characters in calendar entries do not appear correctly after synchronizationIf you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might notsupport these characters.On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. Formore information, see the documentation for the operating system on your computer.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted byan unforeseen issue.I am not receiving email from personal folders on my computerIf your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry®Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.Help Synchronization278

Accessibility optionsAbout accessibility optionsBlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options,visit www.blackberry.com/accessibility.Screen accessibility optionsDisplay closed captions in videosYou can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning.1. On the Home screen, click the Media icon.2. Press the key > Options.3. Select the Display Closed Captions check box.4. If necessary, change the Appearance field, Position field, and Font Scale field.5. Press the key > Save.Change the display font1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Change the font fields.4. Press the key > Save.Use grayscale or reverse contrast for the screen display1. On the Home screen or in a folder, click the Options icon.2. Click Accessibility.• To use grayscale for the screen display, change the Color Contrast field to Greyscale.• To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.3. Press the key > Save.Help Accessibility options279

Turn on TTY support1. From the Home screen, press the key.2. Press the key > Options > TTY.3. Change the TTY Mode field to Yes.4. Press the key > Save.A TTY indicator appears in the connections area at the top of the Home screen.To turn off TTY support, change the TTY Mode field to No.Voice dialingPerform an action using a voice command1. On the Home screen or in a folder, click the Voice Dialing icon.2. After the beep, say a voice command.Available voice commands"Call <contact name or phone number>"Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wirelessheadset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot makecalls to emergency numbers using voice commands."Call <contact name> <phone number type>"Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a workphone number and a mobile phone number, you can say "Call <contact name> work" to call the work phone number."Call extension <extension number>"Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensionsonly within your company."Check my phone number"If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number."Check signal strength"Say this voice command to check your wireless coverage level."Check network"Say this voice command to check the wireless network that your device is connected to."Check battery"Say this voice command to check the battery power level.Help Accessibility options281

"Repeat"Say this voice command to have the last voice prompt repeated to you."Cancel"Say this voice command to close the voice dialing application.Related topicsSet options for dialing extensions, 46Typing accessibility optionsChange or delete an AutoText entry1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Word Substitution.3. Highlight an AutoText entry.4. Press the key .• To change the AutoText entry, click Edit. Change the entry. Press the key > Save.• To delete the AutoText entry, click Delete.Type text using the predictive input methodWhen you are typing text, perform any of the following actions:• To select the highlighted suggestion and start typing a new word, press the Enter key.• To select the highlighted suggestion and continue typing the same word, click the word.• To ignore the suggestions, keep typing.Predict words as you typeYou can set your BlackBerry® device to display a list of suggested words as you type.1. On the Home screen or in a folder, click the Options icon.2. Click Language and Text Input.3. Click Show Text Input Options.4. Select the Predictive Input check box.5. Press the Menu key.6. Click Save.To stop predicting words as you type, clear the Predictive Input check box.Help Accessibility options282

CalculatorUse the calculatorOn the Home screen or in the Applications folder, click the Calculator icon.• To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® device keyboard.Convert a measurement1. On the Home screen or in the Applications folder, click the Calculator icon.2. Type a number.3. Press the key.• To convert the number from imperial to metric, click To Metric.• To convert the number from metric to imperial, click From Metric.4. Click a conversion type.Help Calculator283

BrickBreakerAbout BrickBreakerThe object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. Thecapsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle.If the ball hits the paddle, a brick, or the top of the game board 50 times on any level, the bricks descend one space each time that you hit theball with the paddle.BrickBreaker capsulesLong:This capsule makes the paddle longer.Slow:This capsule slows down the ball.Gun:This capsule enables you to shoot three bullets at the bricks; a bullet can destroy unbreakable bricks.Laser:This capsule enables you to shoot unlimited laser beams at the bricks.Multi:This capsule puts four balls in play.Catch:This capsule enables you to catch and hold the ball.Flip:This capsule changes the direction of the paddle.Wrap:This capsule enables you to move the paddle beyond the edge of the screen.Bomb:This capsule destroys the next brick that you hit and damages nearby bricks.Life:This capsule gives you an additional life.Help BrickBreaker284

BrickBreaker scoringCatching a capsule:50 pointsShooting a brick with the gun:50 pointsHitting a brick with the ball:10 pointsShooting a brick with the laser:10 pointsDamaging a brick with a bomb:5 pointsPlay BrickBreaker• To move the paddle, slide your finger left or right on the trackpad.• To release the ball in catch mode, press the Space key.• To shoot the laser or gun, press the Space key.Adjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.• To decrease the volume, press the Volume Down key on the right side of your device.• To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you press the keyduring a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.Related topicsMute a call, 38Amplify the volume using the audio boost feature, 115Improve sound quality for media files, 115Help BrickBreaker285

Set the paddle speed1. On the Home screen or in the Games folder, click the BrickBreaker icon.2. Press the key > Options.• To set the paddle speed, set the Paddle movement speed field.• To accelerate the paddle as you slide your finger on the trackpad, select the acceleration check box.3. Press the key > Save.Help BrickBreaker286

Word Mole gameWord Mole game basicsAbout the Word Mole gameThe object of the Word Mole® game is to form words using the letters in the garden. If you form a word using letters that are directly above,below, or beside each other in the garden, you receive new letters which you can use to form new words. Otherwise, holes appear in the garden,making it harder to form new words. You can replace a hole with a new letter by forming a word that uses a letter that is beside the hole.In a single-player game, you complete a level by submitting enough words to reach the required point goal before the time expires. In a practicegame, you have unlimited time to play a game. In a multiplayer game, you compete against other players to win awards for achievements suchas submitting the longest word, or receiving the least number of holes.Form a word1. Click each letter in the word.2. Do one of the following:• To submit a word, press the key on the keyboard.• To deselect a letter, click the letter again.• To deselect all the letters, press the key.Word Mole game scoringWord length:Form longer words to gain more points and vegetable bonus letters.Letter usage:Use less common letters to gain more points.Speed:Complete the level as quickly as possible to gain more points.Water bonus letters:Use water bonus letters in a word to fill the watering can.Watering can:Fill the watering can to grow vegetable bonus letters.Vegetable bonus letters:Help Word Mole game287

Use vegetable bonus letters in a word to gain bonus points. To gain even more bonus points, use multiple vegetable bonus letters in asingle word.Star bonus letters:Use star bonus letters in a word to gain bonus points.Time bonus letters:Use time bonus letters in a word to gain bonus time.Adjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.• To decrease the volume, press the Volume Down key on the right side of your device.• To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you press the keyduring a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.Related topicsMute a call, 38Amplify the volume using the audio boost feature, 115Improve sound quality for media files, 115Single-player gamesTurn on tutorial mode1. During a game, press > Game Options > General.2. Select the check box beside Show Tutorial Tips.3. Click OK.Save a gameYou can save up to four games at one time.1. During a game, press > Save Game.2. If necessary, click a game to overwrite.3. Type a name for the game.4. Click OK.Resume a game1. On the Home screen, in the Games folder, click the Word Mole icon.2. Click Play > Resume Game.3. Click a game.Help Word Mole game288

Multiplayer gamesInvite a player1. On the Home screen, in the Games folder, click the Word Mole icon.2. Click New Game > Multiplayer > Invite.3. Click a contact.4. Click OK.When a player accepts an invitation, a green indicator appears beside their screen name. To start the game, click Start Game.Accept an invitationIn the Word Mole® game invitation, click Accept.To start the game, click Ready. Wait for the game to start.Set multiplayer game optionsTo perform this task, you must be the game organizer.1. On the Multiplayer Game Setup screen, click Options.2. Do one of the following:• To set the length for a game, set the Point Goal field.• To set the season for a game, set the Season field.• To set bonuses for a game, set the Bonuses field.3. Click OK.Change your screen name1. On the Multiplayer Game Setup screen, click your screen name.2. Click Change Screen Name.3. Type a new screen name.4. Press the key.Chat with other players1. On the Multiplayer Game Setup screen, in the Chat field, type a message.2. Press the key.Help Word Mole game289

Check the stats for a player1. On the Multiplayer Game Setup screen, click a player.2. Click Show Stats.Remove a playerTo perform this task, you must be the game organizer.1. On the Multiplayer Game Setup screen, click a player.2. Click Remove Player.Troubleshooting: Word MoleI cannot connect to a multiplayer gameTry performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• If you are the game organizer, try resending the invitation.• If you are a game participant, try accepting the invitation again.• If you are a game participant, verify that the game organizer did not exit the multiplayer game.Some words that I submit are not recognizedSome less common words might not be in the dictionary on your BlackBerry® device. Try submitting more commonly used words.Help Word Mole game290

GlossaryADNAn abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services.APNaccess point nameBCCblind carbon copyBlackBerry enabled deviceA BlackBerry enabled device is a device with BlackBerry® Connect™ software, a device with BlackBerry® Built-In™ software, or a devicethat is running the BlackBerry® Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applicationsand BlackBerry services.BlackBerry MDSBlackBerry® Mobile Data SystemCCcarbon copyCDMACode Division Multiple AccesscertificateA certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has an correspondingprivate key that is stored separately. A certificate authority signs the certificate to indicate that it is authentic and can be trusted.CMIMECompressed Multipurpose Internet Mail ExtensionsCRLcertificate revocation listCRL serverA BlackBerry® device uses a CRL server to check the most recently published revocation status of a certificate. Certificate authoritiespublish certificate revocation lists on CRL servers.DNSDomain Name SystemDSADigital Signature AlgorithmHelp Glossary291

DSMLDirectory Service Markup LanguageDSML certificate serverA BlackBerry® device uses a DSML certificate server to search for and download certificates.EAP-FASTExtensible Authentication Protocol Flexible Authentication via Secure TunnelingEAP-SIMExtensible Authentication Protocol Subscriber Identity ModuleEAP-TLSExtensible Authentication Protocol Transport Layer SecurityEAP-TTLSExtensible Authentication Protocol Tunneled Transport Layer SecurityECCElliptic Curve CryptographyFDNFixed Dialing NumberFIPSFederal Information Processing StandardsGANgeneric access networkGPSGlobal Positioning SystemGSMGlobal System for Mobile communications®HTTPHypertext Transfer ProtocolIMSIInternational Mobile Subscriber IdentityIPInternet ProtocolLDAPHelp Glossary292

Lightweight Directory Access ProtocolLDAP certificate serverA BlackBerry® device uses an LDAP certificate server to search for and download certificates and PGP® keys.LEDlight-emitting diodemass storage modeMass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry deviceto their computer.MCCmobile country codeMMSMultimedia Messaging ServiceMNCmobile network codeMTPMedia Transfer ProtocolOCSPOnline Certificate Status ProtocolOCSP serverA BlackBerry® device uses an OCSP server to check the revocation status of a certificate on demand.PEAPProtected Extensible Authentication Protocolpersonal certificateA personal certificate is a certificate that a certificate authority assigns to a user.personal PGP keyA personal PGP® key is made up of a PGP public key and PGP private key for a user.PINpersonal identification numberprivate keyA private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry® devicesuse private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive.Help Glossary293

public keyA public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messagesor PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receivefrom certificate subjects.root certificateA root certificate is a self-signed certificate and usually belongs to a certificate authority.RTSPReal Time Streaming ProtocolSANsubject alternative nameSDNA service dialing number (SDN) is a number that is preloaded on your SIM card by your wireless service provider that you can use to accessinformation about your device service, such as the current call forwarding status.SHASecure Hash AlgorithmSIMSubscriber Identity ModuleS/MIMESecure Multipurpose Internet Mail ExtensionsSMSShort Message ServiceSMSCShort Message Service CenterSSIDservice set identifierSSLSecure Sockets LayerTCPTransmission Control ProtocolTLSTransport Layer SecurityTriple DESHelp Glossary294

Triple Data Encryption StandardTTYteletypeVPNvirtual private networkWANwide area networkWAPWireless Application ProtocolWEPWired Equivalent PrivacyWMLWireless Markup LanguageWPAWi-Fi Protected AccessWTLSWireless Transport Layer SecurityHelp Glossary295

Legal notice©2010 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and relatedtrademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries aroundthe world.iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents to Go, Sheet to Go, Slideshow to Go, andWord to Go are trademarks of DataViz. UMTS is a trademark of European Telecommunications Standard Institute. Gears and Google Mail aretrademarks of Google Inc. GSM and Global System for Mobile communications are trademarks of the GSM MOU Association. IBM, Domino,Lotus, Lotus iNotes, and Lotus Notes are trademarks of International Business Machines Corporation. JavaScript is a trademark of SunMicrosystems, Inc. Microsoft, Hotmail, Outlook, Windows Live, and Windows Media are trademarks of Microsoft Corporation. Novell andGroupWise are trademarks of Novell, Inc. PGP, PGP Desktop Professional, and PGP Universal Server are trademarks of PGP Corporation. RSAis a trademark of RSA Security. vCard is a trademark of the Internet Mail Consortium. Wi-Fi, Wi-Fi Protected Access, Wi-Fi Protected Setup, andWPA are trademarks of the Wi-Fi Alliance. All other trademarks are the property of their respective owners.Content owners use Windows Media digital rights management technology (WMDRM) to protect their intellectual property, including copyrights.This device uses WMDRM software to access WMDRM-protected content. If the WMDRM software fails to protect the content, content ownersmay ask Microsoft to revoke the software's ability to use WMDRM to play or copy protected content. Revocation does not affect unprotectedcontent. When you download licenses for protected content, you agree that Microsoft may include a revocation list with the licenses. Contentowners may require you to upgrade WMDRM to access their content. if you decline an upgrade, you will not be able to access content thatrequires the upgrade.Portions of the BlackBerry® Device Software are copyright © 2007-2008 The FreeType Project (www.freetype.org). All rights reserved.This documentation including all documentation incorporated by reference herein such as documentation provided or made available atwww.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee,representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibilityfor any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary andconfidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIMreserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provideany such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all.This documentation might contain references to third-party sources of information, hardware or software, products or services includingcomponents and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products andServices"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content,accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Productsand Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM ofthe Third Party Products and Services or the third party in any way.EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS,GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANYCONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULARPURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISINGFROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE,OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS ANDSERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE.SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENTHelp Legal notice296

PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOTBE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRSTACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPEOF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE,HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANYOF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATEDDAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION,LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMITOR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES,DOWNTIME COSTS, LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES,COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES,WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN, AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OFSUCH DAMAGES.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, RIM SHALL HAVE NO OTHER OBLIGATION, DUTY,OR LIABILITY WHATSOEVER IN CONTRACT, TORT, OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICTLIABILITY.THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS HEREIN SHALL APPLY: (A) IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION,DEMAND, OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANYOTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSEOF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN; AND (B) TO RIM AND ITS AFFILIATED COMPANIES, THEIR SUCCESSORS,ASSIGNS, AGENTS, SUPPLIERS (INCLUDING AIRTIME SERVICE PROVIDERS), AUTHORIZED RIM DISTRIBUTORS (ALSO INCLUDINGAIRTIME SERVICE PROVIDERS) AND THEIR RESPECTIVE DIRECTORS, EMPLOYEES, AND INDEPENDENT CONTRACTORS.IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE, IN NO EVENT SHALL ANY DIRECTOR, EMPLOYEE, AGENT,DISTRIBUTOR, SUPPLIER, INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM ORRELATED TO THE DOCUMENTATION.Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your airtime serviceprovider has agreed to support all of their features. Some airtime service providers might not offer Internet browsing functionality with asubscription to the BlackBerry® Internet Service. Check with your service provider for availability, roaming arrangements, service plans andfeatures. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark,copyright, or other licenses in order to avoid infringement or violation of third party rights. You are solely responsible for determining whetherto use Third Party Products and Services and if any third party licenses are required to do so. If required you are responsible for acquiring them.You should not install or use Third Party Products and Services until all necessary licenses have been acquired. Any Third Party Products andServices that are provided with RIM's products and services are provided as a convenience to you and are provided "AS IS" with no express orimplied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes no liability whatsoever, inrelation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licensesand other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM.Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry® Desktop Software,and/or BlackBerry® Device Software.Help Legal notice297

The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING INTHIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FORPORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and/or their counterparts in other nations:5,490,165 5,504,773 5,506,865 5,511,0735,228,054 5,535,239 5,267,261 5,544,1965,568,483 5,337,338 5,600,754 5,414,7965,657,420 5,416,797 5,659,569 5,710,7845,778,338Copyright (c) 1999-2006, The Board of Trustees of the University of IllinoisAll Rights Reserved.Iperf performance testMark GatesAjay TirumalaJim FergusonJon DuganFeng QinKevin GibbsJohn EstabrookNational Laboratory for Applied Network ResearchNational Center for Supercomputing ApplicationsUniversity of Illinois at Urbana-Champaignwww.ncsa.uiuc.eduPermission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the"Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute,sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the followingconditions:• Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimers.• Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimers in thedocumentation and/or other materials provided with the distribution.•Neither the names of the University of Illinois, NCSA, nor the names of its contributors may be used to endorse or promote products derivedfrom this Software without specific prior written permission.Help Legal notice298

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THEWARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THECONTIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OFCONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGSIN THE SOFTWARE.PCRE is a library of functions to support regular expressions whose syntax and semantics are as close as possible to those of the Perl 5 language.This is JavaScriptCore's variant of the PCRE library. While this library started out as a copy of PCRE, many of the features of PCRE have beenremoved.Copyright (c) 1997-2005 University of Cambridge. All rights reserved.Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:• Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.• Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in thedocumentation and/or other materials provided with the distribution.•Neither the name of the University of Cambridge nor the name of Apple Inc. nor the names of their contributors may be used to endorseor promote products derived from this software without specific prior written permission.THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES,INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AREDISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS ORSERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USEOF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.BlackBerry® XXXX smartphone model number: RCM72UW or RCN72UWThis is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community.Research In Motion Limited295 Phillip StreetWaterloo, ON N2L 3W8CanadaResearch In Motion UK Limited Centrum House 36 Station Road Egham, Surrey TW20 9LF United Kingdom Published in CanadaHelp Legal notice299